Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 02/12/2026 02:20

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • honeylust5 Honey✨ (@honeylust5) reported

    @IFizziks @Videotron I’m having the same problem, they told me just unplug my box and plug it back in and that did nothing 😒

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Guess I better check the #CRTC outage website which is updated and which Videotron mocked and laughed at in the secret side-consultation, to see the latest telecom updates and ongoing outages. Nope. No updates. Only Bell's update from yesterday exists. How about that!🤡

  • chrisbasta christine basta (@chrisbasta) reported

    @Videotron 3rd day today with no internet whereas our electricity was only out for almost a day. How long before internet will work again, it's taking you too long and everyone in the building has the same problem.

  • malorian_arms N (@malorian_arms) reported

    @JustafanYC @Videotron Fkk any idea if the situation any better in the area now?? Been out of the neighbourhood the whole day so idk wtf is going on 🥲

  • MSQUARED2_M2 MIKAËL (@MSQUARED2_M2) reported

    @Videotron Still no phone & internet in the Montérégie… Any ETA as to when full service will be restored? Thank you

  • IMFROMCANADAEH THESPORTSGUY (@IMFROMCANADAEH) reported

    @sterling_cohen @Videotron I got a response back and the cause for my outage is because their “infrastructure” does not have power. Hydro Quebec is saying it could take till Monday to restore all power so I am not holding my breath.

  • w1nd_FPS wind (@w1nd_FPS) reported

    @Videotron Still down in H3W1E5.

  • laflamme530 Candice Laflamme (@laflamme530) reported

    @Videotron P.s. my Videotron service was restored Thursday evening for a few hours, but it went out again at 11pm last night. LaSalle.

  • FeathyWap Jeremy (@FeathyWap) reported

    @Videotron Bell never went out, we better be compensated

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron People with power outages running their generators still had internet and wifi your telling me with power back on you guys can’t fix your internet get good Vidéotron…..