Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 12/31/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Dechene basically says that French is on the line if the internet is not controlled. She showed her cards. But then again, this is the senator that wants to block porn, forced facial recognition to access sites that are 13+ and favours Bell & Videotron blocking for © issues.

  • eddygeeeeeee eddy g 🍁 (@eddygeeeeeee) reported

    At Bell,1 employee says 1 thing,the next employee says a different thing,then the technician says ignore what the other 2 say.Mass confusion. Just had an argument with Tech guy,who is now calling Bell to figure out wtf is going on. Should have stayed with @Videotron

  • chanelchahine chαneℓ☽ (@chanelchahine) reported

    @Videotron Why is my helix wifi so slow these last few days? Never had an issue before this week.

  • velma8899 Jodi DiBartolomeo (@velma8899) reported

    @Videotron Yet another/continuing issues with the whole system freezing. What is going on now?

  • aROC_1 Andre (@aROC_1) reported

    @Videotron @Shadow_n_mind Same problem here. Guide says Jeopardy but Global feed is overriding. As it did last night. @Videotron

  • KristianKahn Kristian Kahn (@KristianKahn) reported

    @Videotron charged my account twice for a 130$ payment and refuses to pay back the double charge. Been dealing with them for months. Stay away. Worst customer service ever.

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    Hey @fanCRTCProfling, do you remember when my phone picked up a US cell signal while I was in Brockville last month? I just got the bill from @videotron. No extra charges. Will see what happens next month.

  • eddygeeeeeee eddy g 🍁 (@eddygeeeeeee) reported

    In 1 week,my investment bank,tv service,and internet and phone services are making a big push to read 16 page documents and figure out wtf I am doing with the services. Do I need a lawyer to deal with Bell Videotron and The Royal Bank?

  • PaulWNagyJr Paul Nagy (@PaulWNagyJr) reported

    @Videotron HI. My home phone line is down. Is there an issue in Dorval?

  • smhkmn SMHKMN (@smhkmn) reported

    People have been asking @Videotron for eSim support for many years and they didn’t act. The loss of customers they are going to experience in the coming weeks is 100% due to their lack of ability to plan ahead. One iPhone 14 means I need to move my whole family. Sucks.