Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 12/23/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Neopabo2 TheGreatNeos (@Neopabo2) reported

    @Bell Had horrible packet loss with Bell, then I switched to Videotron. I get better speeds, no random price changes, and no packet loss.

  • taralynneR Tara (@taralynneR) reported

    @Videotron Have to say how disappointed I am with the level of customer service from Videotron. I feel that the multiple customer service representatives I have spoken with over the last 2 weeks have not been honest with me about the shipping of the phone I ordered.

  • thomas_markus1 Thomas Markus (@thomas_markus1) reported

    @Videotron Pixelation problem on #102 CNN

  • xTallMatt TallMatt (@xTallMatt) reported

    ok so we just got off the phone with Videotron and apparently the problem's been on their end all along they're sending someone Monday to check it out if nothing happens I will literally lose my **** anyway give me a bit and I'll try to stream again tonight

  • siavash88 Siavash (@siavash88) reported

    My internet service has been down since early morning, while I have had a ton of meetings!! I had to overuse my mobile phone data, Can you tell me when the service will be back @Videotron?

  • JeanSla1 Jean Sla (@JeanSla1) reported

    @Videotron Hey I moved into my friends apartment after he died. I called videotron to close his account and open a new one in my name. They transfered his videotron debt into my name. I received a 400$ debt. I never agreed to take over his account? I only wanted to close his and open one

  • rosenqui Eric Rosenquist (@rosenqui) reported

    @Videotron @axelschule I've been having the same issue; noticed it first yesterday.

  • halisray HR (@halisray) reported

    @Videotron internet service is on and off in the Vaudreuil Soulanges area, any idea when it will be back fully?

  • dl_958 dl958 (@dl_958) reported

    @saschasegan There should be no anti-competitive concerns with the cable side of the merger. They don’t even compete with each other there, their networks don’t overlap at all. I think they will be required to divest Freedom, maybe to Videotron, and then Rogers can do a network sharing deal.

  • xTallMatt TallMatt (@xTallMatt) reported

    bro @Videotron please stop doing me ***** with my Internet connection, fr I've had to buy a long-*** Ethernet cable to plug into the modem two floors up just to be able to stream, and even now I can't rely on THAT for a consistent upload ******* tired of this **** man, oh my god