Vidéotron outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kal | Nihilian Effect 📚 saga (@KalSDavian) reported 1 minute ago

  @Videotron your new Helix modem is stupid. It has **** parental controls that automatically add any new/turned on devices to the untrusted list, making me constantly need to adjust settings, & half of the settings locked behind a phone app make everything needlessly complicated.

• 
  Marie - Girl Knows Tech (@girlknowstech) reported 6 minutes ago

  Wow. We always complain on social media. But this time I called @Videotron customer service and the agent was outstanding. I never received such a good service before. 🥳👏

• 
  Diego Garcia (@Diegfegar05) reported 9 minutes ago

  @Videotron whats going on with your internet…its down here in Anjou, im working and need internet…

• 
  RedDog Rabbit (@RabbitReddog) reported 13 minutes ago

  @Videotron @D_Robertson41 It's got nothing to do with any individual service, it's everyone!!

• 
  nien 🇨🇦 12 (@closetofofo) reported 13 minutes ago

  after 3 weeks with bad *** WiFi and the worst customer service from Primus, we are finally changing to @Videotron so I pray I have decent WiFi from now on

• 
  sweetjaydeee (@sweetjaydeee) reported 13 minutes ago

  @Videotron been having unstable internet since yesterday. Already called your tech support which were very helpful. However, the stable internet only last for an hour after I called your tech support and we are having problems with the wifi again.

• 
  Mathieu Lauzon (@MathieuLauzon3) reported 14 minutes ago

  @TSN_Sports Good evening, the signals of the standard TSN 1-2-3-4-5 channels as well as TSN 2 HD do not currently work at Videotron, they do not seem able to receive your signal.

• 
  milou @ 🐤 🐥.。o○( searching for sleep zz) (@miloucomehome) reported 17 minutes ago

  oh no not videotron salespeople showing up (without their mask on) at my door trying to get me to sign up with them for a service that is more expensive than my current provider then trying to "splain" what the CRTC is as a communications grad :'D

• 
  Alex Ohári 🇭🇺🇺🇦🔴⚪️ (@FutureCanes) reported 18 minutes ago

  5 million people in the metro Phoenix and their building is half empty, gearing up for a 5k seat barn. Meanwhile, you’ve got a diehard hockey population in Quebec City with the brand new Videotron Centre just sitting there. It will never make sense.

• 
  soobidou (@soobidou) reported 19 minutes ago

  @Videotron would have been simpler to tell me you can't do anything through DM. I wouldn't have wasted time talking through twitter and called directly the labyrinth of customer service and repeating the context all over again