Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 12/18/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • GSGFlash GSG Flash (@GSGFlash) reported

    @Videotron Hi, quick question about my Videotron invoice. I paid my latest balance last week, however I still don't see it reflected in the Customer Centre and I received an email today that my payment is due. Just want to make sure that I won't get charged for a late payment.

  • nemesys2k Adam Babcock (@nemesys2k) reported

    @Videotron 3 days of intermittent internet service. Tech support claims it's planned maintenance and modernization. Would have been nice to have some advanced notice since I work from home and rely on a constant internet connection. Might have to switch to a different provider.

  • TQ_Mills Taylor (@TQ_Mills) reported

    @Videotron you guys are the worst just FYI

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @Milnoc @joshnet @Videotron It cut out because the Chinese government guy listening in on you pressed « pause » because he had to go pee :-) have you tried disabling the useless 5G thing and sticking to LTE?

  • elka_ elka (@elka_) reported

    @craigzour @Delita_Hyral @Videotron still not working here, is yours back?

  • codyc321 Cody Campbell - MSO OSSTF D25 SSP (@codyc321) reported

    @Videotron are you having service issues? I can get a few channels and many are unavailable....

  • Meghann_88 Meghann C (@Meghann_88) reported

    Wondering if @Videotron is having general issues with their internet in Montreal or if it’s just mine 🤔

  • craigzour Craigzour (@craigzour) reported

    @Delita_Hyral @Videotron Was able to talk to the customer service using live chat and apparently a technical team is already working on it. Internet should be fixed around 2 am.

  • falkaanne Kathy (@falkaanne) reported

    @lesleychestrman @Bell_Support All my services are with Videotron. Never a problem, either calling customer support or getting a service call.

  • eric_habs Eric 🥃 🇨🇦 (@eric_habs) reported

    @Videotron 3 nights now with all kinds of errors with helix and as well the stuff on my pvr. Fix it now I’m paying for service not this garbage. Never had these problems with fibe