Vidéotron Outage Report in Waterloo, Ontario
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (78%)
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Total Blackout (8%)
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Wi-fi (7%)
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TV (5%)
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E-mail (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Williams #BLACKLIVESMATTER (@scorpiosteve) reported
@Bell_Support as 50+ year Bell subscriber I am disappointed that your receivers no longer support Netflix. I called to upgrade to the new Box and was told I have to upgrade my PVR as well. $50. Shipping for each = $100 and I do the installation. @Videotron will perhaps be better
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Jonathan Allard (@jonathanallard) reported
We've been down today since around 13:30 (2h ago), still nothing @Videotron @TekSavvyNetwork
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Mark (@ReaperClose) reported
@Videotron it’s 2 days and still nothing, spoke with tech support and they are working on it. Fix the problem.
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Liv (@bizonLiv) reported
@Videotron I have an outage - my helix gateway doesn't connect to the internet no more
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brianpartridge555 (@brianpa65577962) reported
@Vono13 @CP24 Not true at all. In Montreal, Rogers, Telus, Videotron and Bell worked together to install the network, at NO COST, to the City. It doesn't make them any more profits. BAI however wants to use our data to push ads to us, so they can make money.
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Juliana C 🏳️🌈 (@juycer) reported from Longueuil, Québec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
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SUDEVI (@StreetDreamsOtt) reported
@Videotron Is the internet down in Gatineau? My Helix Fi 2 gateway has a white light but I can't see my own wifi network? It just disappeared Using my phone data to check the status/setting on my Helix Fi 2. The Helix Fi app say it online Still cant see my own wifi network?
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Luis V (@Luis26HV) reported
@videotron no wifi on my modem since 10 am at my home in NDG. Ive talked with support two times and they didn’t solve it 😡
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Gaël 🇨🇦🏳️🌈 (@gaelnantel) reported
@MobileSyrup I’m with @Videotron on a win back plan, coverage is excellent and customer service is beyond reproach!
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SUDEVI (@StreetDreamsOtt) reported
@midquery @Videotron Thanks for the info. I thought my wifi modem was broken