1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Vidéotron
  6. ❯
  7. Waterloo, Ontario
Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 8% Total Blackout (8%)
  • 5% E-mail (5%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • PythagSheeorem
    Pythagoras Sheeorem (@PythagSheeorem) reported

    @Videotron Not an excuse, other providers have service. You are VERY quick to charge overages… I assume you will be consistent and compensate customers accordingly for the outages?

  • GloriaCormier
    Gloria Cormier, CPACC (@GloriaCormier) reported

    @Rogers - any plans to credit Québec customers for data overage due to Videotron outage caused by Wednesdays ice storm?

  • AnnGriffintown
    Ann Griffintown (@AnnGriffintown) reported

    @Videotron do we have an ETA for internet service in Montreal- Griffintown area?

  • sarahjeoner
    S J (@sarahjeoner) reported

    @Bell_Support Would we get charged for going over our data bcz of power outage & no internet service? My home internet provider is with @Videotron

  • Deadchamber19
    Deadchamber (@Deadchamber19) reported

    @Gabagooli7 @Videotron I've had bell before, and their customer support is absolute 🗑 Main reason I switched to Videotron

  • ReaperClose
    Mark (@ReaperClose) reported

    @Videotron when will the service be available in Laval

  • _Cavalca
    Daniel Cavalcante (@_Cavalca) reported

    @Gxtstr8cash @Videotron They'll not give any ETA because probably or will be terrible news or they have no idea when it'll be fixed. I choose the second option

  • AngeloStavrow
    Angelo Stavrow (@AngeloStavrow) reported

    @Videotron The support line is busy and I’m sure your customer support agents are swamped, but it’d be helpful to have a way to check or report an internet outage online (like Hydro-Quebec has). Does such an option exist?

  • DrebOnly
    gad (@DrebOnly) reported

    @anomadastrail @Videotron Then shut ******** up lol

  • Yougzz
    Yougzz (@Yougzz) reported

    @amoli38393069 @RNestasko10423 @Videotron The problem is the lack of redundancy on videotron’s premise