Vidéotron Outage Report in Waterloo, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   TV (7%)

4. 

   Total Blackout (7%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Just Some Guy (@like_it_is_99) reported 4 minutes ago

  @dominicgrenier @Videotron They should call this service HELSHIT and not HELIX...I've had it since launch. Went well for the first couple of years. Now it is crap.....guess I'll play yo yo again and go back with Bell (painful) and then switch back in a couple of years. LOL

• STINGRAY MUSIC (@stingraymusic) reported 6 minutes ago

  @Slimer31 We are aware of a technical issue affecting this particular Music Video (on Bell & Videotron) and working on a fix. The missing video is: Stop Making Stupid People Famous - Our Lady Peace feat. ***** Riot. Hope this helps :) - The Stingray Customer Experience Team

• GSG Flash (@GSGFlash) reported 9 minutes ago

  @Videotron Hi, quick question about my Videotron invoice. I paid my latest balance last week, however I still don't see it reflected in the Customer Centre and I received an email today that my payment is due. Just want to make sure that I won't get charged for a late payment.

• Matt Harrington (@MattHar65517869) reported 11 minutes ago

  Second day in a row on hold @Videotron mobile. Yesterday was 1 hour. Today, it has been 1.5 hours. Listening to the same message about how I can do my transaction on line. They just don't give a damn about the customer.

• Meghann C (@Meghann_88) reported 12 minutes ago

  Wondering if @Videotron is having general issues with their internet in Montreal or if it’s just mine 🤔

• Dave Moon (@Preludean) reported 13 minutes ago

  @Videotron my Helix internet and home phone have been down for about 5 hours. I just tried calling the 24 hour / 7 days a week technical support (according to the user centre app) and it tells me that customer service is closed.

• Taylor (@TQ_Mills) reported 14 minutes ago

  @Videotron you guys are the worst just FYI

• Eric 🥃 🇨🇦 (@eric_habs) reported 16 minutes ago

  @Videotron 3 nights now with all kinds of errors with helix and as well the stuff on my pvr. Fix it now I’m paying for service not this garbage. Never had these problems with fibe

• Meghan Amy (@MegsNU) reported 18 minutes ago

  @Videotron having playback issues for taped shows and I'm having a hard time connecting to channels. Seems others are having the same issue. Are you having a network problem?

• elka (@elka_) reported 19 minutes ago

  @craigzour @Delita_Hyral @Videotron still not working here, is yours back?