Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 11/08/2025 21:55

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (6%)

    TV (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • mtl_beh B (@mtl_beh) reported

    @Videotron @PierreBiaz Right! It is down in the area.

  • sweetjaydeee sweetjaydeee (@sweetjaydeee) reported

    @Videotron been having unstable internet since yesterday. Already called your tech support which were very helpful. However, the stable internet only last for an hour after I called your tech support and we are having problems with the wifi again.

  • LonerZue Z (@LonerZue) reported

    @GhostGaming @Videotron ur internet not working im lagging allot

  • LonerZue Z (@LonerZue) reported

    @Videotron Never mind its ok

  • Sauto_aie Sauto (@Sauto_aie) reported

    @Videotron why is your internet so ****** ****?

  • nebukam Timothe Lapetite (@nebukam) reported

    @Videotron It's very not environment friendly to force your customers to move to Helix w/ new hardware, preventing them from using perfectly working modem/router (for no valid reason, technical or otherwise), /or/ have them pay +>15$ per month to keep the old service...

  • girlknowstech Marie - Girl Knows Tech (@girlknowstech) reported

    Wow. We always complain on social media. But this time I called @Videotron customer service and the agent was outstanding. I never received such a good service before. 🥳👏

  • andre9rm Mirand dre (@andre9rm) reported

    @Videotron @Valkyrie_Bubble Do you have an estimate hour to the service is going to be back?

  • thomlbvr Thomas Lefebvre (@thomlbvr) reported

    @Videotron Internet seems down here in Plateau Mont-Royal, is it part of a bigger issue or I'm just isolated?

  • jesse__jayyy jesse jay (@jesse__jayyy) reported

    @Videotron what is happening with internet? these last weeks have been horrible, it keeps dropping.