Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 02/27/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • segacs segacs (@segacs) reported

    @CRTCeng @Videotron @CCTS_CPRST I already filed a complaint. I'm waiting to hear back. Thanks.

  • Dave_Thibault Dave Thibault (@Dave_Thibault) reported

    @JesssAdel My home and work both had Videotron and both had frequent outages. For my home internet we changed to VT's Helix network and that seemed to fix the issues (It was the same price and we got faster DL speeds). We're still having problems at work though.

  • JesssAdel JustJesss 🕹️⚡ (@JesssAdel) reported

    @Videotron @KJ_Parker_008 Actually they refuse to help me because I'm not directly with Videotron even though it's YOUR cables that are the problem. I dare you to get me in contact with someone who ACTUAL cares and can ACTUALLY help. Bet you won't though.

  • KalSDavian kal | Nihilian Effect 📚 series (@KalSDavian) reported

    Idk about you, @Videotron, but an appointment window of all damn day is a little ridiculous.

  • CIK_Telecom CIK Telecom (@CIK_Telecom) reported

    Regret to inform currently all our Cable customers using Videotron Cable are not working due to Videotron network down affecting all ISPs using their network. Outage started from around 11:30 PM and current no ETA yet.

  • pyroblaze Wayne (@pyroblaze) reported

    @norlack89 @Videotron Gurl I’m about to. They have good customer tho.

  • JesssAdel JustJesss 🕹️⚡ (@JesssAdel) reported

    Just between 4pm-12am yesterday, my internet went out 8 TIMES. I'm not doing great & figuring out what to do has been so unnecessarily hard. I'm sorry but no stream tonight. 😞 Also, shame on @Videotron for not caring about people having horrible internet for OVER A MONTH now.

  • pyroblaze Wayne (@pyroblaze) reported

    @norlack89 @Videotron *service

  • JPottel Josh Pottel (@JPottel) reported

    It took several attempts to convince this representative to connect me with a supervisor after telling me no one else would help me and that they were at the highest level I could speak to. Eventually, I did get a @Videotron supervisor on the line. (4/n)

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @Milnoc @Videotron never again with them. PKP wrecked house when I was with them and caused me many problems. had to backpay 6 months for which I had already paid and then wait for refund (because of screwup in billing system PKP ordered installed before it was ready.