Vidéotron

Vidéotron Outage Report in Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Waterloo, Ontario 11/20/2025 13:50

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Becca_No_Re Becca (@Becca_No_Re) reported

    @Videotron still having issues, have restarted everything multiple times. Prime isn't working, everything else fine. Cannot get through customer support.

  • _julie_eva_ Julie P. (@_julie_eva_) reported

    @Videotron Looks like it's happening again. We're having connection issues atm

  • TheJoelEllis Joel (@TheJoelEllis) reported

    Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND

  • aiannantuoni Anthony Iannantuoni (@aiannantuoni) reported

    @Videotron Services are still down in certain areas of Laval!! Any updates guys?!

  • Sebasti56529733 SebastianRamos (@Sebasti56529733) reported

    @Videotron Is service back up for calls in Ottawa? I’m still having issues making outbound calls.

  • Celta2021 Cory Abrams (@Celta2021) reported

    @Videotron damn you guys for getting rid of AMC, one of the only channels I care about and watch. I know AMC @AMC_TV is also to blame. You guys are so ******* greedy.

  • Oli76363166 Oli🇨🇦🇨🇦🍁🍁 (@Oli76363166) reported

    @Videotron It would be great if you could stop charging me for a service I asked you many times to remove! I've been paying this service for now 2 years for nothing. I am done with this ****. I'm officially filed a complain to Office of Consumer Protection.

  • EllyShuster Elliot Shuster (@EllyShuster) reported

    @Videotron Please contact me, my internet keeps slowing down at the same time every night. This has become a recurring problem. Why are you throttling? I pay full price. You're not doing me any favors. @Bell Any good offers? I'm ready to switch to a real provider

  • DJLandSa LandSa (@DJLandSa) reported

    @Videotron Are you guys sure you aren't having issues again? I have no internet at home and I've been on hold with support ever since it went out.

  • HausOfAshleyy ashy (@HausOfAshleyy) reported

    @Videotron I’m on an endless hold currently trying to speak to someone, can you just answer me here? My internet has been down for like 20 hours, I need to do my school work!!! I’m in Montreal (NDG), when will it gr back???