Vidéotron Outage Report in Capitale-Nationale, Québec

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Capitale-Nationale, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Capitale-Nationale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (64%)

2. 

   Wi-fi (16%)

3. 

   TV (11%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Ruth Fernandez (@FernandezInk) reported 4 minutes ago

  @Videotron after emergency alert tv is not responding. Helix gives message:”This channel is temporarily unavailable. Error: XRe-03137. Please advise.

• SuccubusHeart (@heart_succubus) reported 4 minutes ago

  @rebbford @PlayWarframe Guys, please try to communicate with @Videotron , ever since the first hotfix of the new war, they've been messing around with something, and a whole lot of players on east coast canada can't connect or play properly anymore :( not even log in! help!!

• Jay Acevedo (He/Him) (@Darth_Jay) reported 5 minutes ago

  ******* Curfew Alert killed Helix signal. C’mon @Videotron!

• Frank Morissette (@Crimsonium) reported 6 minutes ago

  @wha_mtl @Videotron Not only are they going to charge us more, now they are costing me money as I’m having trouble working. Fantastic service! As far as I know, its now windy outside. 🤨

• kate18 (@kate18) reported 6 minutes ago

  @Videotron Helix shut down after that message….not fun!

• HorrorRadio (@HorrorRadio1) reported 8 minutes ago

  store reps who work for the telecom companies in Canada @Rogers @Bell @Videotron stop selling phones to people that were born when lead tinctures and leeches were a medically viable solution to your ailments. if your customer remembers ww2 from the start, no sale. thank you.

• Gerald Prezeau (@GeraldPrezeau) reported 10 minutes ago

  @Videotron my helix internet and television have been going on and off all morning is there a problem on Montreal West Island?

• Leon Sean (@ThisIsLeonSean) reported 12 minutes ago

  @Videotron We are already stuck home. Bad time for Helix to go down.

• Allen Arany (@allen_arany) reported 15 minutes ago

  @Videotron - I called to put services on vacation mode and keep my internet running. The agent told me it was no problem. The next day no services work. I spend 1.5hrs on phone. Today you suspended my services. You charge me 50$. I have to wait until tomorrow. Horrible service!

• Arash Shahsavarani (@Shahsavarani) reported 16 minutes ago

  Hey @Videotron, sitting patiently here for over 40 minutes being transferred from one rep to the next just to resolve a billing issue and to change my mobile plan. Being transferred to my 4th Rep. All I get is sorry bill is in English, I'll pass you to another rep. 😖