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Vidéotron

Vidéotron Outage Report in Capitale-Nationale, Quebec

Why is my Vidéotron service not working?

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If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Capitale-Nationale, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Capitale-Nationale, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 8% Total Blackout (8%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Oren22539854
    BITCOIN LIFE (@Oren22539854) reported

    @Videotron Good time to f*ck up during quarantine and curfew hahaha fix your ****! You know how many ppl are working from home? This isn’t the time to be messing up. Weather is fine so what’s the issue? Ppl need to know.

  • NauMercy
    Nauman M (@NauMercy) reported

    People with videotron having connection issues?

  • Caedus456
    Reid Thompson (@Caedus456) reported

    @Videotron DNS servers are down. For those that know how, go manually change yours to Google's. 8.8.8.8 and 8.8.4.4

  • MitchellBundy
    M. Bundy 🦑🐬 (@MitchellBundy) reported

    @MarkJon50797406 @Videotron Their entire backend DNS service was down, this include mobile...

  • JustMikeTwo
    Justin (@JustMikeTwo) reported

    @fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.

  • Webnut
    Webnut (@Webnut) reported

    @MitchSchwartzCo @Videotron It's down in Gatineau too.

  • FNantel
    Francois Nantel (@FNantel) reported

    @RheumAndy @cibc Maybe they link through a Videotron server (which has been down since 13:10)

  • Flott_ttv
    Flott (@Flott_ttv) reported

    @jnreyt @Davesdere @Videotron I regreted it the minute I switched it on. Not only you have to pay for the damn helix access point but you're still forced to get a router of you want the most basic config options.

  • Xelf08010114
    Xelf (@Xelf08010114) reported

    @Videotron Why do people act like they own videotron and that they should fix it right away, if they could do that they would. If your wifi went down its probably because that **** is weak as ****. Im 1.2Gig down and im still running, "Fix it up or im switching to Bell" Its not that easy

  • djtroycarter
    DJ Troy Carter (@djtroycarter) reported

    Hey @Videotron your internet service is broken in Montréal on both cellular and Helix