Vidéotron outages and service status in Saint-Jean-de-l'Ile-d'Orléans, Quebec

Problems in the last 24 hours in Saint-Jean-de-l'Ile-d'Orléans, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Jean-de-l'Ile-d'Orléans, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jack mcgraw (@redmcgraw1) reported 6 minutes ago

  @FP_Champagne Is there a policy and technical way to ensure that canadians could switch to another provider (say videotron, bell, telus or shaw) if a provider (say rogers) goes down on an emergency basis, at the expense of of the downed provider (example rogers)?

• 
  Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported 7 minutes ago

  @Videotron Talked to a support agent at 8:55pm, "Should be half an hour or so.", well it's 10:04pm, no messages, no tech. My kids are in bed, don't need someone stomping around. Why do I need to call/follow-up? Why am I not being informed? This a full day without phone or internet.

• 
  Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported 8 minutes ago

  "A technician will be with you within minutes or hours." Such a helpful addendum to the "Will arrive between 7:30am and 8:30pm" initial timeframe, @Videotron! Yes, I know things are busy and unpredictable, but better messaging would help.

• 
  Marcel de Hêtre (@marceldehetre) reported 10 minutes ago

  @Videotron you can tell the temperature of my Gateway but you can’t find the source of the noise on our signal so our internet connection drops every 15 minutes…

• 
  Steven (@clogicca) reported 13 minutes ago

  went to use the illico app to set dvr remotely to record but it is dead .. it had Me download the helix app instead .. the helix app is a piece of **** that has the wrong channel numbers and can't record 👎🙁💩😠 @Videotron @VideotronDiv

• 
  Grumpy Old Man (@netweaverone) reported 17 minutes ago

  @CompBureau @FP_Champagne Shaw, Rogers, Videotron… This is NO SOLUTION! Freedom has better low cost plans then Videotron. How does this deal help drive more competition and lower prices? #cdnpoli #abpoli

• 
  Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported 20 minutes ago

  Hate that @Videotron is trying to jam this Helix garbage down our throats. (Arrogant customer service as well) More features disappearing for Illico customers. #Bell still not offering decent speeds 400Mbps+ in my postal code.

• 
  UpUrShaft (@UpUrShaftOnline) reported 22 minutes ago

  @thevivafrei @theJagmeetSingh @PierrePoilievre Fido belongs to Rogers, and Telus has Koodo. Then there's Bell. Videotron for all intents and purposes is pretty local. All other discount carriers pay to use the Big 3's networks. If their networks go down, so do the little guys, including Virgin.

• 
  Dia Haddad (@Dia_Haddad) reported 24 minutes ago

  @Videotron I am trying to login to my account, I login but keeps re-directing me to login page non-stop, and I can never login? are there issues this morning?

• 
  Harvey Hope 🇨🇦 💻 (@pcinnovation) reported 28 minutes ago

  @merry123459 I was with Rogers since 1992. Unsatisfied with their increasingly gouging plans, in 2017 I switched over to Videotron. Very stable service and cost effective plans. 👍