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Vidéotron

Vidéotron Outage Report in Donnacona, Capitale-Nationale, Quebec

Why is my Vidéotron service not working?

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If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Donnacona, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Donnacona, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • HugoSham
    Hugo Sham (@HugoSham) reported

    Seriously @Videotron ? Helix services down in westmount in a pandemic on new years eve and no one answering at technical support. Why do I pay for your services again?

  • Darth_Jay
    Jay Acevedo (He/Him) (@Darth_Jay) reported

    ******* Curfew Alert killed Helix signal. C’mon @Videotron!

  • chuckfromcanada
    Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron @Do8qThi DO YOU HAVE AN ENGLISH MESSAGE TOO?!!! I AM FURIOUS. NO MESSAGE TO ENGLISH CUSTOMERS. WTF IS GOING ON WITH MY HELIX

  • FernandezInk
    Ruth Fernandez (@FernandezInk) reported

    @Videotron after emergency alert tv is not responding. Helix gives message:”This channel is temporarily unavailable. Error: XRe-03137. Please advise.

  • CeleanDion
    Sam Cote (@CeleanDion) reported

    @Videotron Helix not working ???

  • vinnytam
    VinnyT權 (@vinnytam) reported

    Internet speeds has been terrible since 23rd with @Videotron. Called tech support and they say they are aware of the problem but have no update when it will be fixed. Family of 5 stuck at home in a mini lockdown only capable of one person streaming

  • Anorak_CA
    John Edwards (@Anorak_CA) reported

    @Videotron Any reason Helix is not working after that silly curfew warning?

  • ppanagopoulos11
    Peter 🇬🇷 (@ppanagopoulos11) reported

    @Videotron fix your ****. Helix went down after the stupid emergency alert

  • ThisIsLeonSean
    Leon Sean (@ThisIsLeonSean) reported

    @Videotron We are already stuck home. Bad time for Helix to go down.

  • rlt_carlos
    💜 (@rlt_carlos) reported

    @Bell_Support your internet ******* sucks in quebec right now, videotron is a 100x better