Vidéotron outages and service status in Donnacona, Quebec

Problems in the last 24 hours in Donnacona, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Donnacona, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 8 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  Leadhead2 (@Leadhead22) reported 9 minutes ago

  @Videotron My phone and internet finally came back on Friday but I can not connect to wifi. It would be really nice if Videotron could tell me where it is still down so I don't waste and hour thinking it is on my end. VSL

• 
  🧡🇨🇦Scott R🇨🇦🧡 (@ScottRoyston) reported 18 minutes ago

  @Videotron are you aware of issues with the helix TV service? Constantly freezing and losing connection. I am in the H8N area of Lasalle

• 
  Emmanuel (@GlitchTechFan) reported 20 minutes ago

  So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!

• 
  Morin (@MorinLoL1) reported 20 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  Francis Taquin (@FrancisTaquin1) reported 22 minutes ago

  " Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 22 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  Ann 🇨🇦 (@Annwatson29) reported 22 minutes ago

  @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.

• 
  issa (@issaibahim84) reported 23 minutes ago

  @Bell_Support hey bell we live in hull and this is the 3rd service interruption in 3 weeks. We pay 275$ a month for internet, cell, tv with bell we are now going to switch over to videotron worse internet but atleast they dont have vandalism issues every week

• 
  Scale (@alliareault) reported 26 minutes ago

  Issue can be resolved in my favor. I'm pretty sure @MarkJCarney wants Canadian gobal 15 min city Agora/ Villa to succeed. I know for a fact it's not. I'm NOT the problem. Videotron not following plan they're supposed to & Centurion too ignorant. Centurion/employees need to be OUT