Vidéotron

Vidéotron Outage Report in Donnacona, Capitale-Nationale, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Donnacona, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Donnacona and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Donnacona, Capitale-Nationale, Québec 12/28/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Sirfresh_alot Meloomat (@Sirfresh_alot) reported

    @IssaCheckmate @Videotron You mfers always act shady, own up to your **** and do something @Videotron

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @Videotron your site is down. My network is down.

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing

  • kayoazul ø (@kayoazul) reported

    @Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST

  • hbshmoe hbshmoe (@hbshmoe) reported

    @Videotron is anyone else experiencing slow and not working internet this morning in the National Capital Region (both sided of the border)? @Bell

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • masabaer Eric Masaba (马重智) (@masabaer) reported

    @JefferyThomas @Bell @Videotron Ever consider getting your own neighbourhood wireless. A collective here in Liverpool did that. Gigabit wireless to fix the last km(mile) issue.

  • Will78787 William Lee (@Will78787) reported

    @Videotron Help by figuring out what happened and addressing it, instead of only the people who speak up.

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol