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Vidéotron

Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Quebec

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Hébertville, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • aaron70893
    Aaron (@aaron70893) reported

    @mannylakeshow96 @Videotron At least someone’s finally taking care of their network issues lmaooooo! 👏

  • NuPays
    NuPays (@NuPays) reported

    @Videotron answer please. Internet is down in DDO?

  • MTLJer
    Jer (@MTLJer) reported

    @SoarJM @Videotron Bro mine goes down, comes up for 5 mins then back down lol

  • Trouffman
    Trouffman (@Trouffman) reported

    Tested already : - Modem rebooted - No extra router in between - Tested on multiple computers - All wired on Gbps network - Tested on @Videotron in the same city and no problem. Pleaase confirm there is no ITMP (Internet Traffic Management Policy) for wired internet.

  • jamie_montreal
    Jamie (@jamie_montreal) reported

    @roburwin @fizz_ca Yeah. Fizz kept telling me everything is fine with the service. Then a neighbour on Videotron told me about the outage.

  • NuPays
    NuPays (@NuPays) reported

    @Videotron internet is down in Dollard des Ormeaux?

  • alaa_dekhili
    Alaa Dekhili (@alaa_dekhili) reported

    @Videotron Internet is down in Pierrefonds, Montreal

  • sonalikarnick
    Sonali Karnick (@sonalikarnick) reported

    @Videotron The Helix app seems to get it right for timing but the resolution is not great when cast onto our screen.

  • MTLJer
    Jer (@MTLJer) reported

    @Ecodus11 @Videotron Still down since 8. Last night went down from 12-1. Very sick actually

  • Grimcreeper134
    GroovyGrimm (@Grimcreeper134) reported

    @Videotron Why is my internet so slow, and why is my ping all over the place when i'm trying to have a discord call.