Vidéotron

Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Hébertville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Hébertville, Saguenay/Lac-Saint-Jean, Québec 11/18/2025 22:10

November 18: Problems at Vidéotron

Vidéotron is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (3%)

    Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • megano_xx m (@megano_xx) reported

    Truly the main argument for not raising the minimum wage should be videotron tech support

  • Kevin_P11 Kevin Printz (@Kevin_P11) reported

    @steven55282148 @Videotron Same issue. My Helix internet is not working.

  • juliamariedurso Juliamariedurso (@juliamariedurso) reported

    @Videotron are there any know outages having major connectivity issues

  • HugoSham Hugo Sham (@HugoSham) reported

    Here’s starter list of companies that have behaved selfishly & greedily during pandemic; that have completely ignored welfare of clients & acted slow to meet needs of struggling people during desperate times. These 3 in my opinion have been terrible: @Videotron @AirCanada @RBC

  • Lewphoque Loup Phoque (@Lewphoque) reported

    @Davy_Ray @Videotron Same problem here!

  • gersandelf Gersande La Flèche (@gersandelf) reported

    The big emergency this weekend is that Videotron finally bullied my abuelita into upgrading her phone and the new phone doesn't have any of her photos from Colombia or her WhatsApp contacts and history and let me tell you I have a major bone to pick with phone UX designers.

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron What is happening cannot sign into customer center, cannot activate my new sim card, anyone home.

  • JonathanLajoi13 Jonathan Lajoie (@JonathanLajoi13) reported

    @Kevin_P11 @steven55282148 @Videotron Same problem

  • Adamcaplan13 Adam Caplan (@Adamcaplan13) reported

    This is hilarious, I don't know my pin for my videotron box in my basement. Biggest ******* fight and I am on hold waiting for customer service.

  • AndrewTI3 Andrew Garca (@AndrewTI3) reported

    @Davy_Ray @JoeAnthony13 @Videotron Exactly, Twitter pictures barely showing, Netflix not working on Smart TV but works on other devices.