Vidéotron

Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Hébertville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Hébertville, Saguenay/Lac-Saint-Jean, Québec 03/16/2026 07:40

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • franxcess_ Francessssss👑 (@franxcess_) reported

    Euhmmm @Videotron it would be nice to let your users know about the current internet outage🙄🙄🙄🙄

  • IndigosPop Sebastien Letourneau (@IndigosPop) reported

    @Flott_ttv @AdmiralHackbar @Videotron I'm just wondering how I can access twitter and Facebook but can't connect to my Helix portal or use a browser as mobile data doesn't work either 🤔

  • Diamond_Stock DiamondStocks (@Diamond_Stock) reported

    @Godin22joe @JokeSins @Videotron Same boat. I'm in MTL and the website and phone line is down. No connection.

  • as0205 A✨ (@as0205) reported

    @Videotron my wifi connection is not working .... I have a 9-5 Monday to Friday and I work from home on my computer ..... how do you want me to do my job ?!

  • sival84 Simon Vallée (@sival84) reported

    @danielgold1 @GadSaad @Videotron Even the mobile network is down. Yet Twitter still works. I can't make heads or tails of this.

  • Tipuch92 jean paul Fiorini (@Tipuch92) reported

    @Videotron What is your ETA? I use internet to work, all of your support services are offline, phone numbers are not working and the live chat is disabled.

  • mgdufour Michel Dufour (@mgdufour) reported

    @Videotron Interestingly enough. When I use my VPN service the internet works.

  • FranoisLavigne6 François Lavigne (@FranoisLavigne6) reported

    @Toothpaste1077 @ItalStallion14 @Videotron It's a DNS problem. Every device/service/app that access directly by IP or that have the IPs cached won't be affected.

  • maria32923572 maria (@maria32923572) reported

    @Videotron great job videotron you dont only have crap internet but there’s not much more to say about your customer service! Not 1 # working !! Let’s see what you will do regarding our invoices!!

  • Sicktrees Dear Gamers, (@Sicktrees) reported

    @Videotron If your phone network is still working: You can access the internet if you change your DNS to 8.8.8.8 or 8.8.4.4. Videotron's DNS servers are completely down. Go to your Network Properties, then select TCP/IPv4 and click on Properties, you'll see the DNS options at the bottom.