Vidéotron

Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Hébertville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Hébertville, Saguenay/Lac-Saint-Jean, Québec 09/16/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • wha_mtl Mr.Ha (@wha_mtl) reported

    @rmitchello @Videotron Yes, same problem in mtl/Saint-Laurent since about 13h00

  • HangryBeaver1 Hangry_Beaver (@HangryBeaver1) reported

    @Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?

  • jblake_NSQC Joy Blake (@jblake_NSQC) reported

    Is @Videotron down?

  • Iamtannyp Tanny (@Iamtannyp) reported

    @Videotron is there any information regarding an outage? I currently have no access in Montreal and cannot access your site

  • Corporate18 Philip T. (@Corporate18) reported

    @VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.

  • txorontxo sam (@txorontxo) reported

    You guys have literally the worst access to services ever. En plus de payer des prix de fou par mois, you guys don’t even have the decency to have a reliable internet connection AND customer service. I have never been so angered by a multinational company. @Videotron

  • jchavech Pepe Chavez (@jchavech) reported

    @Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?

  • NexcoNetworks Nexco Networks (@NexcoNetworks) reported

    There is a reported issue with @videotron internet connections that may be affecting connectivity and phone services. We will update as new becomes available to us!

  • FrancoisPeladau FrankieP (@FrancoisPeladau) reported

    @CanadianKryles @Videotron It is a system wide outage. No ETA.

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron unable to call for tech support??? (514)