Vidéotron

Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Hébertville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Hébertville, Saguenay/Lac-Saint-Jean, Québec 11/14/2025 19:10

November 14: Problems at Vidéotron

Vidéotron is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Seb0821 RemPitlick#1fan🇺🇦 (@Seb0821) reported

    @Videotron Why no answer. Why copy paste everyday the same damn message. You cut off internet when the deman is high. You dont give a **** about us. Bell sucks but less then you for sure

  • Vittoriog82 Vittorio Giordano (@Vittoriog82) reported

    @Videotron I have no service since 4 days. You pay the bill of the last 96 hours!!!

  • AveWef Averin (@AveWef) reported

    @Videotron Horrible service

  • youbeglazin yuh (@youbeglazin) reported

    Had internet for 12 hours then it randomly cuts off at 5pm, GET Y’ALL **** TOGETHER @Videotron

  • AlexM370 Alex Martins (@AlexM370) reported

    What a complete lack of respect for your customers @Videotron. No service for 3 days and impossible to reach customer support!! #videotron #worstcustomersupport

  • D_DeanSi Dean Simon (@D_DeanSi) reported

    @Videotron trying to get an update on timing. You were supposed to come fix a downed wire on Thursday, then Friday. Care to let me know when you’ll come fix it and I’ll have WIFI again #montrealicestorm #CustomerService #help

  • QueensClasher QueensClasher (@QueensClasher) reported

    @Videotron Still waiting for my internet service to be back after 4 days now in Gatineau Quebec!!! Get on it pls

  • Christo69682698 Settler 1492 (@Christo69682698) reported

    @Videotron No service in Hull

  • AlexM370 Alex Martins (@AlexM370) reported

    What a complete lack of respect for your customers @Videotron. No service for 3 days and impossible to reach customer support!!

  • d1cknb4l1s sophie (@d1cknb4l1s) reported

    @Videotron well please fix it