Vidéotron Outage Report in Hébertville, Saguenay/Lac-Saint-Jean, Québec

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Hébertville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hébertville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (77%)

2. 

   Total Blackout (9%)

3. 

   Wi-fi (6%)

4. 

   TV (3%)

5. 

   E-mail (3%)

6. 

   Phone (1%)

Live Outage Map Near Hébertville, Saguenay/Lac-Saint-Jean, Québec

The most recent Vidéotron outage reports came from the following cities: Saint-Bruno.

City	Problem Type	Report Time
Saint-Bruno	Internet	28 days ago
Hébertville	Total Blackout	3 years ago
Hébertville	Internet	3 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Honey✨ (@honeylust5) reported 4 minutes ago

  @CanadianKryles @IFizziks @Videotron He knows about the outage he mentioned it a few times but he was saying it was odd that it would come back for hours then disconnect

• Nezzy (@CatIs4Fyte) reported 5 minutes ago

  @Videotron Have had power for 30 hours and no ******* internet, I’m pretty sure you’re just making up numbers. 60%? Literally not one of the people i know has your **** tier service back.

• Montrealer80 (@OmarAbalkhail) reported 6 minutes ago

  @Videotron It’s still down here since 2 pm !!! I live in ville st Laurent !!! You better fix it before Sunday!!!!!! We are paying a lot of money then you can’t fix it !!! It has been over 6 hours ! This is ridiculous

• Dave (@parkerbaby2000) reported 13 minutes ago

  @Videotron Videotron should have back up systems in place in the event of any kind of extreme weather, NOT ACCEPTABLE SERVICE at all! We need better than this! and credits to ALL of videotrons clients!

• Montrealer80 (@OmarAbalkhail) reported 15 minutes ago

  @andreas_indro @Videotron It’s the outage affecting our services . When gateway goes orange/amber . It means no connection coming from Vidéotron and it’s nothing to do with your gateway !

• Al (@freefox76) reported 16 minutes ago

  @Videotron 3 days without internet for virtually every Videotron customer, with only lies said to placate us is unacceptable. Get your **** together. Oh, and provide an honest update.

• FraFra (@FrankPatulli) reported 17 minutes ago

  @Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.

• carmax (@carmax74905256) reported 19 minutes ago

  @Videotron After 34 years with Videotron, I am now looking to go back to Bell. I have been without service since Wednesday, & my power was restored. Can get no answers. Wait times on support are ridiculous. I get it, massive storm, but still. I called Rogers last night, connected in 1 min.

• curi00sa (@L0uraG) reported 21 minutes ago

  @Videotron Dans le context actuel-crédit a service that u did not offer us literally the minimum you can do!

• gad (@attiaskj) reported 24 minutes ago

  @Videotron Soooo your tech support says 2 hours max till service restoration. 3 hours later and 30 mins on hold no internet and no one to talk to. Guess it's time for @Bell since you guys have failed to meet the terms of your own contract I will be canceling with 0 cancelation fees