Vidéotron

Vidéotron Outage Report in Embrun, Comtés unis de Prescott et Russell, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Embrun, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Embrun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Embrun, Comtés unis de Prescott et Russell, Ontario 12/05/2025 16:25

December 05: Problems at Vidéotron

Vidéotron is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • mmichelle1121 m,michelle (@mmichelle1121) reported

    @Videotron I'm the 10% , that still no internet service yet. although the hydro power restored 2days. :(

  • JustinSW20 LOOK AT THOSE STRINGS SERENA #FOCUS (@JustinSW20) reported

    @Videotron FULL OF ****

  • NolanPDX Nolan Rogerson (@NolanPDX) reported

    @Videotron Still down H1Y

  • DanteInfn Dante's Inferno (@DanteInfn) reported

    @Videotron I'm definitely not part of that "90%" still down since Thursday 4pm In Montreal's Sainte Genevieve... luckily my Rogers phone started working early today which I'm using as a tether to surf with.

  • chris_tud Cristiana (@chris_tud) reported

    @Videotron Still not working in Pincourt! Terrible! Cell service was down, now wi fi!

  • ric_yul Rick (@ric_yul) reported

    @Videotron Will Videotron be crediting customers, the days without service?

  • ric_yul Rick (@ric_yul) reported

    @ange0001 @Videotron I’m on Macdonald street as well and still no service even though I have been restored electricity for over 24 hours,

  • JackHen94375938 Jack Henry (@JackHen94375938) reported

    @IMFROMCANADAEH @Videotron Yoooo I’m with u bro just got my power back over here West Island this shits *** were not in the 90’s anymore like wtf

  • Saharharhar Sahar - زن زندگی آزادی #MahsaAmini (@Saharharhar) reported

    @Videotron NDG, H4A, Helix internet went down Wednesday 11:45PM (no power outage) and has been down ever since. Just in time for my long weekend when I'm stuck @ home with a sprained ankle on crutches. Thanks a lot. 90%? Literally everyone I know who's w/you guys is without wifi

  • txorontxo sam (@txorontxo) reported

    @videotron you guys are ridiculous. not even able to refund me my exceed data usage because my wifi is with Fizz (literally your subcontractor with the same owner..). Your customer representatives are literal robots with no empathy whatsoever (1/?) #Videotron #Montreal #qcpol