Vidéotron Outage Report in Rivière-Bleue, Bas-Saint-Laurent, Quebec

Problems in the last 24 hours in Rivière-Bleue, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Rivière-Bleue, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne (@pyroblaze) reported 2 minutes ago

  @norlack89 @Videotron Gurl I’m about to. They have good customer tho.

• 
  Dave Thibault (@Dave_Thibault) reported 4 minutes ago

  @JesssAdel My home and work both had Videotron and both had frequent outages. For my home internet we changed to VT's Helix network and that seemed to fix the issues (It was the same price and we got faster DL speeds). We're still having problems at work though.

• 
  Josh Pottel (@JPottel) reported 5 minutes ago

  They were sympathetic to the situation, took notes on what happened, and said the call would be reviewed. Hopefully they weren't just paying lip-service. They promised me a trusted @Videotron retention representative from their team, would call me within an hour or two. (5/n)

• 
  Josh Pottel (@JPottel) reported 6 minutes ago

  @Videotron generally offers excellent service and that is why I've hung around as a client for over a decade. The prices have become exorbitant, but that's not the fault of the service folks who take our calls. Today, that script was flipped, and I am beyond disappointed. (3/n)

• 
  Josh Pottel (@JPottel) reported 7 minutes ago

  After that comment, why would I ever believe that they were truly doing all they could to keep me as a customer? It's not the first time that I've had to lobby for myself as a 10+ year customer, and now business customer @Videotron. (2/n)

• 
  Axel Schulz (@axelschule) reported 10 minutes ago

  @Videotron is there something wrong with your login portal? I’m unable to login to my account. I’ve reset my password 3 times and yet to no avail. Do you not accept special characters or something?

• 
  Josh Pottel (@JPottel) reported 11 minutes ago

  It took several attempts to convince this representative to connect me with a supervisor after telling me no one else would help me and that they were at the highest level I could speak to. Eventually, I did get a @Videotron supervisor on the line. (4/n)

• 
  🇮🇹Danny Spedaliere🇮🇹 (@1spade24) reported 13 minutes ago

  @Videotron I had one of the worst conversation concerning my statement you say you record your calls to better your customer service but when I ask you to listen to your recording to help settle my issues you don’t so I’m done switching to @Bell

• 
  Jean-François Mezei (@jfmezei) reported 15 minutes ago

  @Milnoc @Videotron never again with them. PKP wrecked house when I was with them and caused me many problems. had to backpay 6 months for which I had already paid and then wait for refund (because of screwup in billing system PKP ordered installed before it was ready.

• 
  JustJesss 🕹️⚡ (@JesssAdel) reported 15 minutes ago

  Just between 4pm-12am yesterday, my internet went out 8 TIMES. I'm not doing great & figuring out what to do has been so unnecessarily hard. I'm sorry but no stream tonight. 😞 Also, shame on @Videotron for not caring about people having horrible internet for OVER A MONTH now.