XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (60%)
• Website (20%)
• Trading platform (20%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Hyderabad	Trading platform	15 days ago
Ashbourne	Login	1 month ago
Çankaya	Login	2 months ago
Chennai	Login	2 months ago
Bengaluru	Website	3 months ago
Shah Alam	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kamran (@kimz00071) reported 34 seconds ago

  @XM_COM Many emails to support and compliance, consistent follow up on live chat.. end result is silence, how much more pathetic a support service be?????? Weekend doesnt mean a mistake done by someone with in xm cant be resolved….. i m done with xm

• 
  SHIVENDER SINGH (@shivender01) reported 4 minutes ago

  @XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM

• 
  Dr. Bhavesh Thacker (@drprofits_in) reported 4 minutes ago

  @XM_COM Worst service & you cheating all people, please don't add money to their xyz.... Upi id... I have added 50+ days ago, still not showing in my account and nobody cares!!!

• 
  William Perrut (@williamperrut) reported 4 minutes ago

  @XM_COM I have been waiting since May 15 for the resolution of a PIX deposit issue. The funds left my bank account successfully, all requested documents were provided, and XM confirmed the case is under investigation (cases ZK7LWU and 10E2BK).

• 
  WarofGlory (@eadglory) reported 5 minutes ago

  @XM_COM XM I made a deposit into my account a week ago and it has not been credited into my account. Is been back and forth with your customer service email. I ask them when it will be credited, I was told they can't give me the exact time and it's a week now . How do I get my credited

• 
  Tumelo (@ClarenceKeys2) reported 7 minutes ago

  @XM_COM please fix the error

• 
  Manu (@manumadhav3625) reported 9 minutes ago

  🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  Suhag (@Suhag50607117) reported 9 minutes ago

  Withdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 12 minutes ago

  @XM_COM @VivekMahet42864 Worst ever broker. Deposit never show in trading account. Dont use it

• 
  WhoIZLIkeGOD? (@IFritti) reported 14 minutes ago

  @XM_COM it has been more than 24 hours and now approaching 2 days and my withdrawal request is still pending? various emails to your customer support and they keep forwarding me from one department to another ... where is my money?

• 
  Scott.eth (@chucancantik) reported 14 minutes ago

  @XM_COM @ChaeMisung Do you know the link to the MEV Bot article that will help me, make lots of money?-,,

• 
  amit (@krishnaretail) reported 15 minutes ago

  @jimmynitroboy @CINDYDEGOUGES @XM_COM Why is this Uniswap exploit not bein.g brought to light? It's a serious issue that needs to be addre,ssed. Check out my TL for the link, I RTd]:

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 16 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  Mr. Cat (@CeoOfMeowrth) reported 17 minutes ago

  It’s been 90+ days since i haven’t got my deposit of Rs 40k bank has refused to refund funds and it was credited into your merchants account. Given all the proof to account manager she ghosted me two weeks ago. Worst service ever. Refund my funds right away. @XM_COM

• 
  Dhaval Patel (@Dhavalx96) reported 18 minutes ago

  @XM_COM I’m extremely disappointed. My deposit of ₹40,000 has not been credited to my trading account despite raising multiple complaints. This issue remains unresolved with no update from your team. I request an urgent response and immediate action. #XM #CustomerSupport

• 
  Atul (@Atulmishra7888) reported 21 minutes ago

  Its been 20 days no concrete response by @XM_COM pls help

• 
  Rathore (@SamarRathore9) reported 21 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  SUKANTA PRADHAN (@Shortvideo19) reported 22 minutes ago

  @XM_COM @KotakBankLtd @SEBI_India Mt5-5073525 Iam deposit money 17/02/203 Upi address . As yet? My trading account not show money When you slove Problem . Please update soon.

• 
  nick paez (@nick_paez) reported 24 minutes ago

  @donbitco @XM_COM How can we not be discussing this ,Uniswap exploit? It's a m(ajor problem that needs to be addressed. the link is on my TL - I retweeted it!--

• 
  Wolf Trader7 (@wolf_trader71) reported 27 minutes ago

  🚨Warning – @XM_COM I deposited on 12 June but it still hasn't been credited to my trading account as of today. I contacted support multiple times and all I got were generic copy-paste replies that didn't solve anything. @WikiFX_Eng

• 
  Md. Yusuf Hasan (@MdYusufHasan13) reported 27 minutes ago

  Hey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  Rathore (@SamarRathore9) reported 36 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Theo Lamola (@TrentSetterGT) reported 37 minutes ago

  @XM_COM Damn it, Throne Miller Tune and half

• 
  Sparsh Kumar (@abhicryptoguy) reported 44 minutes ago

  @XM_COM Dear XM Support Team, I am writing to inform you I deposited $250 via cryptocurrency into my XM trading acct, but the amt is not yet reflected in my account balance. • Acct No: 420133152 • Txn ID: 0xdced2c4a1f1c77c750e101b48311236d8d34c76de86baf259ef95a26037da08f

• 
  Shreya Sonthalia (@ShreyaSont13729) reported 44 minutes ago

  @XM_COM the amount has been debited from the account but I 's not reflecting on XM wallet. I have reached out to customer executives several times but got the same response that it's under review. Seems like XM is a fraud platform. Kindly initiate the refund at the earliest.

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 45 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  sachin Deshmukh (@Sachindeshm1989) reported 47 minutes ago

  @XM_COM My account no 335072560, I have made two deposit on 10 april and 19 April each 8000 INR. But Many, many days have passed but I haven't received any response from your team. Please solve the problem as soon as possible.

• 
  Rahul (@Rahul61197856) reported 56 minutes ago

  @XM_COM Hi Team, I have deposited the 10000 INR yesterday through UPI however the amount is not credited in wallet since last 24 hours , I am using it for the first time and the impression is really bad and sent multiple emails but no response from your team.

• 
  BRIAN OBINGA (@OBINGABRIAN) reported 58 minutes ago

  @XM_COM It’s More than 4 days now I made a deposit in my account and it has not reflected. I’ve reached to support and upto now I’m not getting any concrete feedback as to where my money is

• 
  Jayesh Ahir (@JayeshA69870928) reported 59 minutes ago

  I am regularly treding on xm but since last 1 month i am facing so much problem i deposit in my treding account but @XM_COM can't credited it in my account of refund it