XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (43%)
• Website (38%)
• Withdrawals (10%)
• Trading platform (5%)
• Deposits (5%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Çankaya	Login	20 days ago
Chennai	Login	21 days ago
Bengaluru	Website	28 days ago
Shah Alam	Login	1 month ago
Frankenthal	Website	1 month ago
Morādābād	Deposits	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manu (@manumadhav3625) reported 4 minutes ago

  @XM_COM This is unacceptable. I withdrew $111.18 on Mar 11, 2026 to an incorrect Axis Bank account (1 digit error) — yet status shows PROCESSED. It’s been 2+ weeks and I’m still getting only “under investigation” replies. Was the money credited or not?

• 
  Theo Lamola (@TrentSetterGT) reported 6 minutes ago

  @XM_COM Damn it, Throne Miller Tune and half

• 
  Super_Sachin (@sachinbstwd) reported 7 minutes ago

  @XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.

• 
  • સંકેત • (@1amsnkt) reported 7 minutes ago

  Facing a withdrawal issue on my trading account that remains unresolved. We have already submitted emails regarding this matter, but there has been no solution so far. Kindly look into this urgently and resolve the issue at the earliest. Immediate attention is required. @XM_COM

• 
  Sparsh Kumar (@abhicryptoguy) reported 7 minutes ago

  @XM_COM Dear XM Support Team, I am writing to inform you I deposited $250 via cryptocurrency into my XM trading acct, but the amt is not yet reflected in my account balance. • Acct No: 420133152 • Txn ID: 0xdced2c4a1f1c77c750e101b48311236d8d34c76de86baf259ef95a26037da08f

• 
  Manu (@manumadhav3625) reported 9 minutes ago

  🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  Eva Suraya Shokri (@e_suraya) reported 10 minutes ago

  @IamFarhangul @XM_COM It's unacceptable that this Uniswap explo)it is not being addressed. It's a major issue that needs to be addressed ASAP. the link is on my TL [- I retweete?d it!],

• 
  PeeKay (@Kevinpmlote) reported 11 minutes ago

  @XM_COM You don't want to pay me the money I withdrew on the 1st of November 2022, I'm going to expose you and your support department that failed to help me in any way

• 
  LookinThefuture (@Crypto_panda567) reported 20 minutes ago

  @XM_COM That's for your support

• 
  SHIVENDER SINGH (@shivender01) reported 26 minutes ago

  @XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM

• 
  Rathore (@SamarRathore9) reported 29 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Tailer Brusker (@TBrusker) reported 31 minutes ago

  @XM_COM 💫Pollux Protocol First Launch on Arbitrum Network #bullish #ambitrum #eth

• 
  Atul (@Atulmishra7888) reported 35 minutes ago

  Its been 20 days no concrete response by @XM_COM pls help

• 
  Manu (@manumadhav3625) reported 36 minutes ago

  @XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  amit (@krishnaretail) reported 36 minutes ago

  @jimmynitroboy @CINDYDEGOUGES @XM_COM Why is this Uniswap exploit not bein.g brought to light? It's a serious issue that needs to be addre,ssed. Check out my TL for the link, I RTd]:

• 
  Mohammed.eth (@MOHAMED94715372) reported 36 minutes ago

  Yo @XM_COM why do I have to login with Google every single time I open the app? 😭 It keeps saying “enable biometrics to avoid this” but my phone doesn’t have fingerprint setup. There should be another option to stay logged in because this is honestly a headache.

• 
  Suryansh Parihar 💫 (@SuryanshPariha7) reported 41 minutes ago

  @XM_COM I am facing a serious issue My withdrawals dated April 7th and April 11th are showing "Successful" in the app, but no funds have been received in my bank account. Please provide the UTR/Reference numbers immediately to track this. Account ID: 420268010 #XMBroker

• 
  msrtrades (@msrtrades) reported 41 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  Lalit Soni (@httpslalit) reported 43 minutes ago

  @Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.

• 
  KmanMCFC (@mcfc_kman) reported 45 minutes ago

  @XM_COM new trading called Alcotech join before it crash dm me for more information

• 
  PeeKay (@Kevinpmlote) reported 45 minutes ago

  @XM_COM You don't want to pay me the money I withdrew on the 1st of November 2022, I'm going to expose you and your support department that failed to help me in any way. Today is the 09th of December I'm still waiting for my R8000 money

• 
  Lalit Soni (@httpslalit) reported 46 minutes ago

  @1amsnkt @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.

• 
  Moon (@Moon66796218) reported 50 minutes ago

  @XM_COM Withdrawal request submitted on March 26 still not received. Multiple follow-ups with @XM_COM support only resulted in “under review” replies without proof of transfer. Requesting immediate clarification and Swift copy (MT103)

• 
  Rumit G Dobariya (@g_rumit) reported 53 minutes ago

  @XM_COM Company search new customer for stealling money...dont trust guys

• 
  PeeKay (@Kevinpmlote) reported 53 minutes ago

  @XM_COM I want my money I withdrew on the 1st of November 2022, your support department keeps asking me for documents that I sent more 6 times to them, what must I do now to get my money?

• 
  Sheikh Razi (@sheikh_razi14) reported 54 minutes ago

  @XM_COM Hi my name is Mohd Raziullah and i am your account holder and facing deposit problem. I have paid with upi 20000rs but not received in my wallet i have done all thing whatever you want for confirmation. But still not received in my wallet..

• 
  Natasharrrrrr and 97 others (@natasharrrrrr) reported 55 minutes ago

  @Stanley72906009 @TheFCA @XM_COM Did they shut you down right after depositing or did you make trades?

• 
  Mni (@manni0789) reported 56 minutes ago

  @XM_COM Hello @XMGlobalSupport, I made a deposit of ₹8000 today morning but it still hasn’t been credited to my trading account. I already raised a support ticket but no resolution yet. Ticket ID: W2OS3H Please check and resolve this as soon as possible.

• 
  Super_Sachin (@sachinbstwd) reported 57 minutes ago

  @XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.

• 
  edward christian m Poblete (@PobleteEdward) reported 58 minutes ago

  Hey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation