XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (60%)
• Website (21%)
• Trading platform (10%)
• Withdrawals (8%)
• Deposits (2%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Allahābād	Website	11 days ago
Kolkata	Trading platform	17 days ago
Nagpur	Login	17 days ago
Patna	Login	17 days ago
Lucknow	Trading platform	17 days ago
Chhindwāra	Login	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  IndusInd Bank (@MyIndusIndBank) reported 1 minute ago

  @sarathsarru1 @XM_COM We have responded to your complaint via email under reference number 86955390. We kindly request you to check your registered email inbox for detailed information regarding the resolution of your concern.

• 
  Aziz Hussain (@AzizHussai20038) reported 1 minute ago

  @XM_COM Plz my withdrawal is pending, tried every payment method. Withdrawal is not coming the fund credited back to my account all the time. Finally placed a withdrawal request through bank transfer which is also in pending. Plz help for the sake of your 20 million traders celebration

• 
  Mr. Cat (@CeoOfMeowrth) reported 2 minutes ago

  It’s been 90+ days since i haven’t got my deposit of Rs 40k bank has refused to refund funds and it was credited into your merchants account. Given all the proof to account manager she ghosted me two weeks ago. Worst service ever. Refund my funds right away. @XM_COM

• 
  Suhag (@Suhag50607117) reported 3 minutes ago

  Withdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM

• 
  Zeeshan_Zaan (@ZaanSheri) reported 5 minutes ago

  @XM_COM Still waiting for a resolution on my pending payout issue from July 8th and July 10th! Sent all details and proof, but service has been extremely poor with no proper resolution yet. Please look into Ticket ID: ⁠hd.1783679461766.bbcmxy.8e37d87a⁠ and resolve this ASAP! 😡

• 
  Virat Kohli 🥇 (@appu7209) reported 6 minutes ago

  @XM_COM If money doesn't recived within 7 days I'm going to complaint on @XM_COM and those two guys who received the money via UPI.

• 
  Trushank upadhyay (@Trushank007) reported 6 minutes ago

  @XM_COM Hello I have deposited a 15000INR and 25000INR both are missing after too much request still my funds are missing. My complaint ticket for both transactions is as below 1. EFCVZ3 2. 6VW2PS I hope you resolve the problem on immediate basis as its almost 4-5 days

• 
  Tumie🍒💰 (@misnt94) reported 12 minutes ago

  @XM_COM i want answers honestly, i wont back down until someone explains to me how someone with no technical "know-how" can manipulate the welcome bonus

• 
  SHIVENDER SINGH (@shivender01) reported 19 minutes ago

  @XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM

• 
  msrtrades (@msrtrades) reported 20 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  pradyu (@pradyu3) reported 21 minutes ago

  @XM_COM Fake service 1 month gone no withrawal recived 351648950 trading account number Withdrawal Date 6/Mar/26 Withdrawal Amount USD 232.00 people still not able to trace only promises

• 
  Super_Sachin (@sachinbstwd) reported 22 minutes ago

  @XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.

• 
  Jayesh Ahir (@JayeshA69870928) reported 22 minutes ago

  @XM_COM Why xm has worst service i deposit before 24 hours i sent proof but xm customer support can't solve it or leave the chat i want compansation it's your side fault you can't credited my money in 24 hours timeframe

• 
  Hamid Sheikh (@iam_hamidsheikh) reported 26 minutes ago

  Don’t use XM Trading app for deposits from your bank account. My money has been stuck for 20+ days and now they are calling it an “investigation matter. After checking Play Store reviews, I found many people facing the same issue. Stay safe and avoid risking your money. @XM_COM

• 
  Sarvesh kumar (@Sarvesh_k630) reported 26 minutes ago

  @Mursad999 @XM_COM Contact Customer Support in Apps.

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 27 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  Manish Sharma (@msrai629) reported 27 minutes ago

  Please help me, there was no response from the 48 hours since the complaint has been reported. I didn't received my money in my XM trading account yet. Kindly check the case number L757P2. And I'm surprised that no response more than 48 hours on email or portal. @XM_COM

• 
  FxGecko (@FxGecko_Global) reported 28 minutes ago

  FxGecko has sent the complaint to XM for a solution. FxGecko data shows that @XM_COM has 98 customer complaints so far, mostly about XM's severe slippage, causing loss of customer funds and other problems. Among them 37 complaints have been answered and 7 have been resolved.#fx

• 
  Avanish Mishra (@avanish911342) reported 28 minutes ago

  “@XM_COM It’s been over a month and my refund is still not processed. Very disappointing support. Trading Account: 321817455. Resolve ASAP or I’ll escalate this.”

• 
  jamie brown (@Jame_Foden) reported 28 minutes ago

  @rkay_786 @XM_COM sorry about the ban… it was the help of LEXTECHZ on Insta who got my account fixed up. you should check him out

• 
  Atul (@Atulmishra7888) reported 29 minutes ago

  Its been 20 days no concrete response by @XM_COM pls help

• 
  Chirag Chaudhary (@ichirag77) reported 30 minutes ago

  @XM_COM Why are you unable to give me a clear answer? Why are you avoiding my questions instead of providing a proper update? I expect a direct response, not repeated generic replies. First'customer support

• 
  Mni (@manni0789) reported 31 minutes ago

  @XM_COM please resolve my issue

• 
  Gillangragil (@gillang_ragil) reported 45 minutes ago

  @XM_COM @Sunarto47934367 Could someone link me to that defi money glitch method people have been using to generate profits??????( Just read about it but cannot find the tutorial??????!,.; '

• 
  Joseph whyte (@joseph_whyt3) reported 48 minutes ago

  @XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this

• 
  William Perrut (@williamperrut) reported 48 minutes ago

  @XM_COM I have been waiting since May 15 for the resolution of a PIX deposit issue. The funds left my bank account successfully, all requested documents were provided, and XM confirmed the case is under investigation (cases ZK7LWU and 10E2BK).

• 
  IndusInd Bank (@MyIndusIndBank) reported 49 minutes ago

  @sarathsarru1 @XM_COM Dear Customer, We have responded to your complaint via email under reference number 86955390. If you are not satisfied with the resolution provided, we request you to kindly reply to the same email thread so that we can assist you further.

• 
  Rathore (@SamarRathore9) reported 49 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Paul zaprada (@PZaprada) reported 51 minutes ago

  @XM_COM Are you a receiver or a mandate who can help to receive usdt and monetize to USD and willing to send back through IBAN , in case you are looking for a sender, I have a Usdt deal worth 15 million dollars. WhatsApp me +1(806) 491-3934

• 
  MR.X (@user_m0m) reported 53 minutes ago

  @XM_COM I have a ticket pending since a month it's frustrating I'm getting the same response every day it's very bad at this point for people who is not doing their job or in a position to resolve at earliest kindly look into it