XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (46%)
• Website (31%)
• Withdrawals (12%)
• Trading platform (8%)
• Deposits (4%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Shah Alam	Login	10 days ago
Frankenthal	Website	10 days ago
Morādābād	Deposits	13 days ago
Kuala Lumpur	Website	17 days ago
New Delhi	Login	19 days ago
Amsterdam	Login	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rathore (@SamarRathore9) reported 1 minute ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Raj Kumar Bhardwaj (@rkay_786) reported 2 minutes ago

  @XM_COM my trading account is 84203907 , give me my withdrawal live chat support already banned me

• 
  Jaron Lucero (@JaronLucero) reported 7 minutes ago

  @DaxMorse @rubabdilawer @XM_COM This is wildddd wtf

• 
  Atul (@Atulmishra7888) reported 9 minutes ago

  Its been 20 days no concrete response by @XM_COM pls help

• 
  Edgreggy Gallaza (@edgreggy) reported 11 minutes ago

  @XM_COM Okay help me now to win

• 
  J Joubert (@joujor14) reported 15 minutes ago

  Hey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation

• 
  SHIVENDER SINGH (@shivender01) reported 20 minutes ago

  @XM_COM what kind of service is this? I deposited ₹10,000 into my XM wallet 72+ hours ago and the amount is still not credited. Sent multiple follow-up emails, yet no proper resolution from your support team. For a first-time user, this experience is absolutely disappointing.

• 
  Tech Builder (@TechBuilder_ZEN) reported 21 minutes ago

  @XM_COM Fraud broker. Taken my Deposit money and no trace since last 36 days. Not responding, forget about resolving the issue. @ahmedxm01

• 
  Piyush Bawalia (@BawaliaPiyush) reported 25 minutes ago

  @XM_COM You guy's are executing stop-loss twice and deducting extra usdt in every trade scamming usdt of customers. No proper customer support no solution of any problem.

• 
  Rathore (@SamarRathore9) reported 34 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Joseph whyte (@joseph_whyt3) reported 34 minutes ago

  @XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this

• 
  Kamran (@kimz00071) reported 36 minutes ago

  @XM_COM Many emails to support and compliance, consistent follow up on live chat.. end result is silence, how much more pathetic a support service be?????? Weekend doesnt mean a mistake done by someone with in xm cant be resolved….. i m done with xm

• 
  Dhaval Patel (@Dhavalx96) reported 39 minutes ago

  @XM_COM I’m extremely disappointed. My deposit of ₹40,000 has not been credited to my trading account despite raising multiple complaints. This issue remains unresolved with no update from your team. I request an urgent response and immediate action. #XM #CustomerSupport

• 
  Lalit Soni (@httpslalit) reported 40 minutes ago

  @1amsnkt @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 41 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  Christian Ursua (@bossintan1984) reported 42 minutes ago

  @XM_COM sniper support what a trash event

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 43 minutes ago

  @XM_COM @VivekMahet42864 Worst ever broker. Deposit never show in trading account. Dont use it

• 
  Rathore (@SamarRathore9) reported 43 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  Suryansh Parihar 💫 (@SuryanshPariha7) reported 44 minutes ago

  @XM_COM I am facing a serious issue My withdrawals dated April 7th and April 11th are showing "Successful" in the app, but no funds have been received in my bank account. Please provide the UTR/Reference numbers immediately to track this. Account ID: 420268010 #XMBroker

• 
  R S Veikhepunii Richard (@Dr_Scar_Face) reported 45 minutes ago

  @XM_COM Worst ever broker. Deposit never show in trading account. Dont use it

• 
  diwanshu saini (@SainiDiwan88201) reported 46 minutes ago

  @XM_COM Extremely disappointed with @XM_COM. I made two deposits via UPI more than a week ago, but the funds are still not reflected in my account. Despite raising a complaint, there has been no resolution. This delay is causing a loss of trust. ​Account ID: 420157159 ​#XM #XMBroker

• 
  BRIAN OBINGA (@OBINGABRIAN) reported 46 minutes ago

  @XM_COM It’s More than 4 days now I made a deposit in my account and it has not reflected. I’ve reached to support and upto now I’m not getting any concrete feedback as to where my money is

• 
  Joseph whyte (@joseph_whyt3) reported 47 minutes ago

  @XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this

• 
  aware zone (@ZoneAware) reported 47 minutes ago

  @XM_COM @jagograhakjago #XM @XM_COM Please look into this matter customer care is still asking me to wait and did not mention any time frame please let me know what information you guys required I cannot share this here in public please DM me and resolve this issue.

• 
  msrtrades (@msrtrades) reported 48 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  Colleen Maricela (@reallylove527) reported 53 minutes ago

  @XM_COM @DumoGade Show me th:e link to the MEV Bot art.icle that can help me make l.ots of money?()]

• 
  msrtrades (@msrtrades) reported 57 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  Manu (@manumadhav3625) reported 57 minutes ago

  @XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  Aamir Fx Pro Trader (@tradewithaamir) reported 59 minutes ago

  @XM_COM Xm loacal bank withdrawal is a very slow Xm service is not good for deposit and withdrawal Not trusted broker..

• 
  assad (@assad60513789) reported 60 minutes ago

  @XM_COM We are very worried we need help Does anyone have humanity left My mom has cancer can anyone help My mother is not well please help me 😭Instead of helping me, you guys take my life, I'm very upset please help me I am blind please help me