Xplore

Xplore Outage Report in Alix, Alberta

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Alix, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Alix and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Alix, Alberta 03/18/2026 12:20

March 18: Problems at Xplore

Xplore is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • NancyBuchanan12 Nancy Buchanan (@NancyBuchanan12) reported

    @Xplornet I don’t just rant on the internet for no reason. You’ve been “looking into” this for the past month. Someone on your end dropped the ball here and you are trying to blame us financially for your problem.

  • WiredWizard69 Charles Banton (@WiredWizard69) reported

    Best or Worst part is, in the last year a company called metroloop ran fibre at the end of the road after 5 years of Bell saying THEY would. BUT.. xplornet bought out metroloop.. BUT, they ARE offering 300 mbs unlimited fibre for $60/month compared to starlinks 100 mbs?? for $150

  • ingenity KennyJ (@ingenity) reported

    @Xplornet Aside from the outages, the service has been total crap from the start, yet, the tech is theorhetically good. Save your money and wait for Starlink

  • chalackd Dano (@chalackd) reported

    @TariqElnaga And what's the chances that they'll be offering funding to awful, monopolistic and deceptive Xplornet to expand their predatory and overpriced rural 'services'...

  • BrockLupton Brock (@BrockLupton) reported

    @Xplornet What is going on with this outage in Napanee, Ontario? I've had no service since at least 0900. Was this scheduled? Why wasn't there any notification and why don't you provide updates on outages?

  • PixelShakeTV PixelShakeTV (@PixelShakeTV) reported

    @DANNYjustDANNY_ @BigfryTV @Xplornet I hate to be that guy, but in the defence of ISPs, the VAST VAST majority of calls/complaints they get is usually down to user error. BUT, if they still drag their feet after u prove that's not the case, **** em!

  • CAWguy J.L. 1285 (@CAWguy) reported

    @David_Moscrop Very familiar. We had municipal-owned internet that was sold to Xplornet, and they promptly shut it down and left our community with nothing.

  • SteveMcCabe73 Steve McCabe (@SteveMcCabe73) reported

    @jzantinge2 I have Xplornet….it’s not half bad half the time.

  • TheHersh Amy Hersenhoren (@TheHersh) reported

    I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?

  • 4mlm3 Maureen. 🇨🇦 🇺🇦 (@4mlm3) reported

    @BrockLupton @Xplornet Since they won't get back to you I will. Throughout the day their support number had a message saying they had issues with their Deseronto site, affecting Napanee. The message is gone now so hopefully that means things are fixed. Fingers crossed.