Xplornet Outage

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Xplornet is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Xplornet problems in the last 24 hours

Xplornet Outage Chart

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Most Reported Problems:

Total Blackout

Xplornet Outage Map

The most recent outage reports and issues originated from Edmonton, Calgary, York, Sutton, Ottawa, Toronto, Acton, St. Catharines, Brantford, Stettler, Montréal, Saskatoon, Guelph, Vancouver and Welland.

Edmonton Wi-fi
Calgary Wi-fi
York Total Blackout
Edmonton E-mail
Edmonton E-mail
Sutton Internet

Xplornet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Xplornet Issues Reports

Latest outage, problems and issue reports in social media:
  • SueMikeand MikeandSue (@SueMikeand) reported

    @Xplornet no support via text, 90min on hold. Speed at 1mbps. All from Arthur ontario LTE. Neighborhood bbq all have same issues.

  • ArmyMongoose Mongoose Army (@ArmyMongoose) reported

    @CRDrowet @slpng_giants_ca @Xplornet Please don't support hate.

  • IslandTel Island Telecom (@IslandTel) reported

    @DerekMacEwen The 'Made in PEI' solution would cover more than 25,000 rural homes and businesses. The Bell/Xplornet deal would cover less than 15,000 *for the same amount of government money*. You do the math. #PEI #InternetForEveryone

  • mmarkwell mmarkwell (@mmarkwell) reported

    @XplornetSupport 2/ funny when the tech was checking my issue we both saw on my computer that I was getting download speeds of 204mb then .5kb. 204 and you can’t give me a consistent 25. So happy Bell is installing fibe on my street as I type. Good riddance Xplornet

  • walknblind Shayne Peters (@walknblind) reported

    @Xplornet you know this would make a good platform to keep customers informed as to why there is currently no service on pei and ns!! An idea when it may be resolved..my " may experience interruptions. ." Has been over an hour of NO connection. Keep people informed at least ffs

  • jennPossberg 𝒥𝑒𝓃𝓃 𝒫❀𝓈𝓈𝒷𝑒𝓇𝑔 (@jennPossberg) reported

    @peachiixo_ @Xplornet I have been a customer of @Xplornet for years. My services are working just fine..

  • lexmark66 lexmark66 (@lexmark66) reported

    Xplornet plays songs on their waiting line on the phones that I’ve never heard before 🤣

  • peachiixo_ peachiixo (@peachiixo_) reported

    Hey @Xplornet you're internet is absolutely garbage. You're robbing your customers and your customer service is horrible! Avoid this company at all costs! #xplornet

  • tetrje jerome tetreault (@tetrje) reported

    @RobSomerville1 @ElwinHermanson same here. worst shit anywhere. they like to call it hi speed but that is a lie. xplornet is a joke.

  • AlpineResort Jodi (@AlpineResort) reported

    @meldejong @Xplornet Don't fall for it. The LTE is no better. It's AWFUL!!

  • AlpineResort Jodi (@AlpineResort) reported

    @Xplornet so I "upgraded" my internet to LTE and it's slower than it was with the old service. I'm wishing I'd switched to Bell 😩 #WifiSucks

  • Paulywoggsvoice Paul Adamson (@Paulywoggsvoice) reported

    So after four weeks of automated calls about service outages tomorrow, my 25mb/s @Xplornet service (Wellington North) is currently getting less than 2mb/s in the middle of the day. Just awful. Time for a switch.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @bigbushelsag @FarmerFrase @RaynaudBrendan @Xplornet @CRTCeng I’m just happy I can watch Netflix now at least. And run my phone on wifi. If it gets bad again I’ve got a plan

  • bigbushelsag THE GOD OF AG (@bigbushelsag) reported

    @FarmerFrase @BaldurBarons @RaynaudBrendan @Xplornet @CRTCeng I can’t stand them. This take over of netset Is horse shit.

  • Smithfamilyseed Walter Smith (@Smithfamilyseed) reported

    @FarmerFrase @BaldurBarons @bigbushelsag @RaynaudBrendan @Xplornet @CRTCeng Heard they were going to try some software the penalizes the guys doing torrents etc., slow them down a lot to free up bandwidth for everyone else.

  • FarmerFrase Fraser McPhee (@FarmerFrase) reported

    @BaldurBarons @bigbushelsag @RaynaudBrendan @Xplornet Tech told us last night that due to “traffic management” aka isp throttling, we will never get the speeds we pay for in the evening. @CRTCeng has been after @Xplornet before for this

  • bigbushelsag THE GOD OF AG (@bigbushelsag) reported

    @Patrick0242 @Xplornet Netset has the network smoking. The day after the take over pow junk internet

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @RaynaudBrendan @bigbushelsag @Xplornet Yeah. It was bouncing off of two different towers. I never had one test over 5 for 3 weeks straight. Was awful. Especially on rain days. Lol

  • PredsU14AADad21 Brent Pedersen (@PredsU14AADad21) reported

    @Xplornet after a month of problems and more than a dozen calls to @XplornetSupport I have given up!! I feel for those that do not have technical knowledge dealing with you. Instead of resolving problems, they look to prove it is not their fault! #CustomerServiceNot

  • djsimard Daniel Simard (@djsimard) reported

    Wow I can honestly say that our internet has never been this bad since @Xplornet took over

  • AvGoCSGO louis blair (@AvGoCSGO) reported

    @Xplornet Our upload speeds are absolutely terrible. called your support team to fix it and they said it was our router. we bought a new $250 router and wifi is still terrible. live in dewinton alberta. please fix your wifi...

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    @Xplornet your customer service was no help at all. Maybe can someone come out to see what the problem is instead of saying I can’t help you

  • bringbacknetset bringbacknetset (@bringbacknetset) reported

    @Xplornet 17 days with Xplornet. 0 evenings with usable internet. Dozens of calls to support. 0 improvement. If you only provide usable service half the time your bill should be half.

  • jimbits_78 Jim Backus (@jimbits_78) reported

    I’m really excited that @Xplornet raises my fees constantly for network improvements yet I can’t even make a simple FaceTime voice call without a 5 second delay 😡. #crapservice

  • Trottier87A ATrottier87 (@Trottier87A) reported

    @CRTCeng @Dad4theWin @CCTS_CPRST I can't imagine the CRTC has not received a large amount of complaints about #xplornet by now. They've been providing terrible technical and customer service for years. Just google it, you'll find tons of forums of people complaining.

  • geoffstj Geoff (@geoffstj) reported

    I can’t. My xplornet internet is down again…..

  • overgrownchyld Derek Holowka (@overgrownchyld) reported

    3 weeks into this forced relationship with @Xplornet and I'm done. If I knew Netset was gonna throw us to the wolves I would've never called. I left Xplornet for Netset because I wanted service, not service calls. @swiftinternet we'll talk soon.

  • jboileau1967 🇨🇦 J.B. 🏳️‍🌈 (@jboileau1967) reported

    @loffp1 @Xplornet @HughesConnects they should be taken to court by a class action suit for the absurd price they rip us off with and the service they provide.

  • jboileau1967 🇨🇦 J.B. 🏳️‍🌈 (@jboileau1967) reported

    @CRTCeng should look into how bad the service is provided by @Xplornet to its customers and how much we get ripped off for service not provided.

  • jimmuskoka Slapshot (@jimmuskoka) reported

    @SucksXplornet Oversell service so that speed goes to zero. That seem to be the Xplornet way! Can’t get service today but the flyer will be in the mailbox Monday morning selling fast LTE service - choke the system. Shame!!!

  • loffp1 P (@loffp1) reported

    @Xplornet Internet is extremely slow, so don't say you care about getting service to rural customers. Our latest download test was 2.0 and 1.0 upload. Terrible.

  • ChrisMcQuid Chris McQuid (@ChrisMcQuid) reported

    Cancelled my @Xplornet on May 20. Had actually unplugged their equipment & stopped using their service several days prior. Today they still steal $125.99 from my account - for services not rendered. Stay far away from this company! @xplornetretweet @BBBEdmonton

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @TulugakChatter @teaellepea1 It’s not unlimited. It throttles down just like Xplornet after so much use.

  • mprshane random-shane (@mprshane) reported

    I have Xplornet coming out for a second try at getting better Internet service. not holding my breath because last fall they couldn't find a signal. I'd like to pay them for Internet service because my Bell Aliant is garbage

  • idktbhomgdab idk (@idktbhomgdab) reported

    @Xplornet ur internet is trash. Fix it please thanks😘

  • robtoff rob toffoli (@robtoff) reported

    @XplornetSupport Hey xplornet waiting on hold for an hour for 24/7 support is unacceptable. You have my number how about calling me when you can spare a minute. Not impressed with interent or the service

  • roasteo BPS_Jeggsy78 (@roasteo) reported

    Ugh...@Xplornet internet just plain sucks #brutal

  • lcmacewen LorMac (@lcmacewen) reported

    @mingo59 @Xplornet All you will get after suffering through support calls is an offer of a discount. They seem to think if your speed is above 100 kbps you should be happy.

  • lcmacewen LorMac (@lcmacewen) reported

    @Xplornet It would be better to actually provide the service you advertise and charge for to the customers that have been with you for years. Dismal speeds with constant drop offs is what you provide for many people, and your answer to everything is a discount on the service. FIX IT.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    Voicemail from xplornet. “Hi so and so calling in regards to some twitter posts about service. Could you please call back to see what our options are” Twitter is a powerful thing

  • MadsTS Mads Sandbakken (@MadsTS) reported

    71 minute wait time for technical support. @Xplornet guess im not the only one suffering terrible internet.

  • ShawnWilliment Shawn Williment 🇨🇦 (@ShawnWilliment) reported

    Would bag to differ. @Xplornet since your takeover of Netset we’ve noticed night and day difference. We are not the only ones. Perhaps instead of telling us to just turn our router off and on again, you should seek an actual solution. It’s garbage you think this acceptable.

  • Where1sMyTaco Chris O’Connell (@Where1sMyTaco) reported

    @Xplornet you guys totally suck! The worst internet service out there! Your damn internet never works!

  • farqfisher matt (@farqfisher) reported

    @blfStudios @Xplornet This really is not true. You cannot get ahold of someone to deal with any issues in fergus ontario after a certain hour during the week.

  • deb_thordarson Deb Thordarson (@deb_thordarson) reported

    @Xplornet @XplornetSupport Worse decision to”join the Xplornet family”😤 worked for the first 2 weeks,since then has been the sh@#*!No call back feature when told there was one,on hold forever until static makes me hang up.Haven’t been able 2watch a show without constant downloading,”not enough bandwidth”

  • OOrsak Owen Orsak (@OOrsak) reported

    @rgstone1 And @Xplornet says they offer reliable service. #Lies19

  • ringneckryan Ryan Gillespie (@ringneckryan) reported

    @bigbushelsag I did the exact same thing. When I cancelled @Xplornet they still charged my credit card them *****. I never did get it back either

  • redman_mather Lee Redpath (@redman_mather) reported

    @KevSab12 @landon707 @BaldurBarons @NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp I wouldn’t go that far. I live in Morden and been waiting 2 years for it to come to me area. Costing them way more than initially thought. Hoping it good my Mts internet sucks!

  • BustDustin Dustin (@BustDustin) reported

    @bigbushelsag @T_Bartman @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @Xplornet @GetVisp Peak times were terrible for us. Now it’s all the time. If we don’t have good enough speeds it stops our pivots. It’s just going down hill and quickly.

  • BustDustin Dustin (@BustDustin) reported

    @T_Bartman @bigbushelsag @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @Xplornet @GetVisp Don’t think our system would support that. We need wifi to talk to all the pivots and then goes to our server and then we access with an app. Works great as long as you have good consistent signal strength which has been our issue of last week. Plus we have zero cell service.

  • ColinPenner Colin Penner (@ColinPenner) reported

    @landon707 @Xplornet I just had one of their technicians out. He swapped our Huawei modem out and it’s been a little better. He said that with the switch some hardware was giving them grief. 80 service calls in 2-3 days. My advice is call them, don’t sit on hold have them call you back.

  • BustDustin Dustin (@BustDustin) reported

    @bigbushelsag @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @T_Bartman @Xplornet @GetVisp We use it to run our pivots. Been a complete disaster as well. We have our own tower. At least we were able to talk to someone once. Didn’t help much. NetSet was good and speeds were always consistent. That’s what our pivots need. They need to talk back and forth. Screwed now.

  • ferarie22 Arie Koster (@ferarie22) reported

    @landon707 @Xplornet Ya our internet is real slow. I tried to call in and such a long wait time

  • NH3_Guy Brent Grant (@NH3_Guy) reported

    @BaldurBarons @KevSab12 @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Lol i just couldnt care either way. Used to watch hockey when I was young. Guess it really boils down to dont have much time in the spring so dont get into it. Football starts when I have lots of time to spare.

  • NH3_Guy Brent Grant (@NH3_Guy) reported

    @BaldurBarons @KevSab12 @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Hockey and baseball might as well watch paint dry. We are a football family but that is because Cooper is a brick shit house meant to play football.

  • NH3_Guy Brent Grant (@NH3_Guy) reported from Saskatoon, Saskatchewan

    @jcalder1983 @KevSab12 @landon707 @BaldurBarons @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Fiber actually ******* sucks. I been through that change over and it got worse for sure.

  • jcalder1983 Jeff Calder (@jcalder1983) reported from Montcalm, Manitoba

    @KevSab12 @landon707 @BaldurBarons @NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp That’s not a fiber network. Morenet is wireless. Fiber doesn’t fix everything, if the ISP doesn’t have enough bandwidth nothing will fix that. Advantage of fiber is it can carry so much, but it has its limits.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @KevSab12 @NH3_Guy @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp How can they send a signal to drive tractor. But we can’t get decent internet. Wouldn’t doubt the ******* space station has better internet than us peasants

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @landon707 @Xplornet I get an error message from speed test app when I try. It’s that slow here

  • Apple_Piebaker Matt C (@Apple_Piebaker) reported

    @T_Bartman @landon707 @Xplornet Might be the unlimited data plan they are offering. Good for not paying extra data caps but will kill service speeds overall.