Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Smithville, Kamloops, Toronto, Winnipeg, Grande Prairie, Vancouver, Montréal, Halifax, Macklin, Dartmouth, Brantford, Brampton, Spruce Grove and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Smithville |
Internet | |
| Kamloops |
Total Blackout | |
| Toronto |
Internet | |
| Winnipeg |
Internet | |
| Grande Prairie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Swarm hypeman🍇
(@DohfuVFX) reported
@Xplornet Dont care bad internet provider
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Dean H.
(@loopholefarms) reported
@aar0nsadler @environmentca @Xplornet Think my senior citizen dog with bad hips is more reliable in telling me when a storm is going to strike. She starts dragging the right leg, you've got under an hour before something hits. Problem is she's back at the farm when I'm spraying. I should hire her out at the Airport
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JRA
(@joeya1976) reported
I can't wait for my @SpaceXStarlink to arrive. Unfortunately @Xplornet is my only option right now and it is absolute garbage. My daughter can't do her online learning as the internet is down as usual.
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Jeff T.
(@JeffTurets) reported
@loopholefarms @environmentca @Xplornet Their updated radar website sucks. Plain and simple.
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hunter
(@thehunter6421) reported
@joeya1976 @SpaceXStarlink @Xplornet Mine is the same way, we don’t even get half of what we pay for, it’s unreal how bad it is
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My So-Called Perspective
(@lauren_blogger1) reported
Because we have useless @Xplornet wifi, my son has to use his and our phone data. One day of school online used TWO GIGS of data. A day. Is this something the govt is going to compensate for as well?? We’ve blown through data for months. **** you @fordnation
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Dean H.
(@loopholefarms) reported
@LoudMouthedB @environmentca @Xplornet It's been crap since then.
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Martin Bennett
(@bartin_mennett) reported
******* christ. @Xplornet has the absolute WORST internet in all of Ontario. Maybe even Canada. Paying for 20 down and 2.5 up. Lucky to get even half of that. You had a goddamn year of a pandemic to fix your **** and you did nothing! If there was another option I would switch.
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Brent
(@LoudMouthedB) reported
@loopholefarms @environmentca @Xplornet Good thing they did that 30 million dollar upgrade 2 years ago, it is down more now than before.
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MERV HILLIER
(@merv_hillier) reported
@Xplornet The internet service is awful in Sequin Township. I taught an online class tonight and the students said the audio was pathetic cutting in and out constantly. I pay $140 a month and there is no reliability. Is there another provider I can use? I need help for online teaching.
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Kate
(@kt_ziggs) reported
@Xplornet hi! Having internet outage in the #northfrontenac area - sent a DM with account number. Please advice!
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Clementine怎么样
(@ClementineHow) reported
@apocolypse669 @Xplornet no cause I'm getting half of that. Wtf is support going to do??? They told me, "they can't check my connection because there's no wifi" OH REALLY??? why do you think I'm calling then!?
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Mads Sandbakken
(@MadsTS) reported
@Xplornet I sent a DM but no response as usual. The only thing reliable are my astronomic monthly bills. I'm on the track for over 10 k in household internet use. Internet that is unreliable and slow. It rains it doesn't work. During the day doesn't work. I feel taken advantage of.
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Jeno Horvath
(@SFLLCoach) reported
@kowalat I saw your tweet about Xplornet..could be 5 hours...wow. That sucks in this day and age. It could always be worse so do your best to have a good day.
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Rick Belisle
(@belisler) reported
@Xplornet 💩💩describes your service. I regret signing up with such a bad service. What a waste of money. Thank you Starlink for saving the day......bye bye @Xplornet
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McDudeG9
(@G9Dude) reported
@Xplornet stop overselling your services. For the last year every night between 8-9:30 it becomes so dreadfully slow that it takes 3 minutes to load 4 seconds of a YouTube video
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Denis LeBlanc
(@DenisMseop387) reported
@Xplornet no internet service in South Frontenac area...is there supposed to be an outage or something? We have work and school that depend on this service!
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Jo Watier
(@kowalat) reported
First day back to work and can’t connect to @Xplornet network due to “maintenance issues” that could last 5 hours! What a joke, slowest, most unreliable ever.
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet i would like my internet not to dip after midnight when i game if possible. Like every night. Every night. Otherwise lose another customer
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Ernest
(@nielsernest) reported
@Xplornet has such bad tech support that it took them over half an hour to figure out that my service was down because the their tower was under maintenance. #poorservice #xplornet
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InvertedCow
(@CowInverted) reported
@Xplornet And here I am with your **** service costing me another grand in lost productivity because it can't up load faster than canada post! Seriously 14 hours for a half Gig file this is not acceptable @SucksXplornet
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Lord
(@Lord47888486) reported
@Xplornet we called in a week ago for service and still nothing. the internet was working better before we called how does that even work?
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DingDongTheRatIsDead
(@MIchelleP8844) reported
@xplornet has now sent 3 emails rescheduling a service visit I called about a week ago. I never even got a call scheduling a first visit. Customer support would be a complete joke if I wasn't paying so much for this ****.
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Nick 🇨🇦
(@ml66sc87) reported
@HaldimandCounty So what I’m hearing is is folks suffering with Xplornet service are never getting away from Xplornet. Amazing news.
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asinii
(@asinii_kwe) reported
Ended up signing up for xplornet. Jesus christ. We've never paid this much for internet. I guess that's the price of living in the middle of nowhere 🥲
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John Joe
(@TH3PHEERLESS) reported
@Xplornet Hi. I just need a 'yes' or a 'no' to this question, but I believe my LTE dish got turned by the wind (Or maybe a bird or smthg) and now my connection is kinda crap. If I contacted tech support to request a dish reorientation, would I be required to pay for it?
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GreenDLawn
(@GreenDLawn) reported
@Xplornet internet down for a while now... Maybe @elonmusk will save us xplornet users from this lackluster service...
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637crimson
(@Crimson734) reported
I try go for clips10 minutes later and then my internet takes a ******* **** in it self @Xplornet is the worst internet provider
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Sunny Pablo
(@PabloOfficer) reported
@Xplornet why can I only access discord it’s not my firewall I even plugged direct into the fixed modem same issue are you connected to a DNS @Xplornet ??
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Max Keenlyside
(@MaxKeenlyside) reported
@Xplornet @kenjohn91388485 @Xplornet These boilerplate generic responses are as insulting as is your costly internet service unusable. When will LTE service be available for Evergreen Road in Indian River PE? (C0B1M0). You have long been testing nearby towers. Please do not refer me to phone lines or a DM.