Xplore Outage Report

@Xplornet I am tired of the excuses as to why we have never (not once) experienced the level of high speed service we were promised when we signed up. Corporately maybe just engage your integrity muscles and stop making promises to customers you know you can’t keep.

@Xplornet I didn't your the only company available it was you guys or dial up and if I have to call your help line again because of **** internet before my final on the 16th its gonna be ******* dialup cause dial up works every ******* day.

@Xplornet I did an internet test yesterday, because it was slow, again. I have the best internet package Xplornet offers. 7.1 download speed. 1.2 upload speed.

@Xplornet been with you a week. I got had! Your service is less than suckacious and slimy. This company is a fraud. Stay away unless you like sticking a needle in your eye everyday!

@Xplornet is a terrible company. They are horrible to deal with. Their internet tower has been out for over a wk with another wk estimated outage. No communication, no offer of rebate. The service contractor was on hold with them for an hr and still nothing was resolved

@Xplornet internet is trash with a capital T You cant game on it, signal fluctuations happen all the time. They sell you a 60g package and you get maybe 1/6th of that I cant wait for @SpaceXStarlink so I can tell your company to f off. Sincerely a pissed off customer

@Xplornet can I send you guys a bill for paying for the extension on my schoolwork? Since I cant load anything and I am supposed to be doing finals this week. Your service is mind numbing

@Xplornet Help!! I've been having no internet service almost everyday now and it sometimes starts at a random time. I need to know the problem of what's causing this issue

@MaryLynnMetras @Xplornet @fanCRTCProfling Yes that’s true also, I experienced that as well on my travels. It seams anywhere outside a major city the internet is poor in Canada.

@Xplornet After messing around again for an hr with “technical support” that didn’t work either....1 good day 2 bad. Clear sunny bluebird skies.

@Xplornet Horrible service

@HoarderPrairie @Xplornet Agreed! I keep calling and they give me a run around. Tey sent me a part but it still doesnt work. I had to leave for work and they told me I had to cover the cost for the tech to come if I didn't do the trouble shoot on the phone. Robbing people blind.

@partspaul @Michell25471779 @Xplornet I've had my starlink now for a few months. No issues at all. Gaming works, and I've been on a bunch of Teams meetings that have lasted longer than 4 hours each. It's been wonderful.

@Xplornet it's been a solid week of terrible internet. Called got told about a tower investigation. I cant even load the pages I need for school. What's going on?

@Xplornet Your internet service is truly something to be desired. DO NOT GET THIS PROVIDER!

@fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.

@FrankReardon1 @Xplornet @fanCRTCProfling Rural Ontario awful at times?

@philletourneau @brockgs Brock is right about it taking us out of the dark ages! We had family living here for a while and the router easily handled 24 devices of which 5 or 6 were often streaming video. I replaced Xplornet which had provided reliable but slow service for 12 years. Enjoy the upgrade!

@Xplornet I've tried calling at least 3 times today. Can't pick up the phone for customer in need of support eh?

@nockturnalguy @djclimenhaga I actually have Starlink & it is awesome. I hope it stays awesome as more ppl sign up for it.. Xplornet is garbage but years ago it was decent too until they expanded the subscription base to the point that it became practically unusable

@Xplornet can yall help me pay to extend my courses if I'm not able to get my work done from not having internet that was paid for? Or do yall have jack sparrows moto?

@drMediaPro @ValleyFiberLTD Amazing, wish we had service our way. Luckily Starlink came through as Xplornet just isn’t enough,

@Xplornet I've had no internet for 4 days. All I can do is phone your tech support in India who tell me "It will be fixed soon". Very unhappy.

Why is your service @Xplornet so bad in the North Bay Area ??? It’s good one day and the next is terrible at best. So disappointing for the cost. #lookingforanewserviceprovider

@Xplornet hey, is a tower down? We haven't had wifi for 2 days now

@Xplornet what’s with the outage in napanee and literally all over ontario? it’s been over an hour.

@Xplornet How many times must I call before you people get it right? The insult came today when I called and told I had to pay for the tech to come if I didn't do trouble shoot over the phone. I've done enough troubleshooting thanks.

@Xplornet your internet towers are oversold and you throttle speeds. This **** is ridiculious.

The hardest thing about being south is the #Internet & now that I am back in #Iqaluit it’s like up and down with @Xplornet 🙁 And I am paying hell a lot more than the the south. It’s so frustrating 😠 #crtc how are the kids do do research for schooling? @fanCRTCProfling

@Xplornet once again, your internet service is useless. Consecon, ontario.