Xplore

Xplore Outage Report

Why is my Xplore service not working?

No problems detected

If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 03/01/2026 09:15

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (78%)

    Internet (78%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (2%)

    TV (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaFlin Flon Internet
CanadaWhite Rock Internet
CanadaWinnipeg Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.

  • wheelerreborn Wheelerreborn♿ (@wheelerreborn) reported

    @reikokoyama79 @CCI_Wireless @Xplornet You try the telus hub internet or whatever they call it? My cousin has it at his acreage & his parents at the farm and they actually have less problems then I do with shaw high-speed in the city.

  • isleofpurple Purple Sky (@isleofpurple) reported

    Xplornet not working….. again….

  • trowbdon Donna Trowbridge (@trowbdon) reported

    Maybe if i make this public @Xplornet Inc. will actually do something. I'm tired of calling about my lack of service. Dial up speeds is not high speed, starlink can't come soon enough.

  • bob_sinclair76 Bob Sinclair (@bob_sinclair76) reported

    @VictorFedeli @Telesat Is this the company that runs Xplornet? I get crappy satellite service at exorbitant prices. I'm on an island that's very close to North Bay. I can't even get cell service. If I could, I'd hotspot my phone and my problems would be solved. How are people going to afford this?

  • StarBuck_83 ✨StarBuck_83✨ (@StarBuck_83) reported

    With the release of @Xplornet 's new 50/10 internet package, seems my internet is now suffering due to the sheer lack of any gives a **** from this company. Let's just over sell what we can't provide. It's pure lunacy that there is no other options from any other company...

  • apocolypse669 Darth Pocolypse (@apocolypse669) reported

    hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money

  • CVP45 Christy Visser (@CVP45) reported

    Rural internet. There has to be something better the @Xplornet in Simcoe county. I spend way too much time arguing with the help desk that it doesn’t work. What else is out there???

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet I am an Xplornet customer and as I create this tweet I am using my cell phone data because my internet is out AGAIN.

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet

  • whiskeyfated WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet well we have "entwr excuse here" You offer 75mbs/5mbs Never got it once I should charge you for the lies

  • Richard61773513 RAD🇨🇦 (@Richard61773513) reported

    @Xplornet Terrible service. Can’t wait for my starlink dish.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @StarBuck_83 @Xplornet Haha, I saw the ads I was like "oh **** sure, that'll be a good service with no problems at all...." I don't get how this company stays in business. I would have been better off not even having their service and relied on mobile data.

  • urdip3 urdip (@urdip3) reported

    @nielsernest @Xplornet You can cancel services buddy.

  • GKurjata MY Bulls 2022 Champs (@GKurjata) reported

    Xplornet bought out my ISP that was awesome for Rural Alberta, worked pretty damn good for over 3 years. Back to not having internet from 10pm to 7am. These companies are so ******* predatory and so ******* corrupt. Actually hoping we can get Starlink. **** Xplornet.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @StarBuck_83 @Xplornet Absolutely life changing. About the only thing that doesn't work reliably is Google Stadia (or other game streaming services). My work VPN even stays connected most of the day if I need it. I also haven't heard my 15 year old complain once about the internet since, so .......

  • MajorMiner3000 Kyle L. (@MajorMiner3000) reported

    @huhwhatya @Xplornet Dont sign on with Xplornet, they are predatory and do not give service as advertised. Try to find ANY other alternative.

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet Thank you for your response. I have been contacting them daily. With all due respect, I had no problems with my internet until your company bought out Silo, my original provider. Been waiting for a technician since 29th of July.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    EastLink: Secret Xplornet: Botnet traffic represents 0.0002% of the total Internet traffic on their network

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh wow. that was happening to me awhile back but my internet provider came and fixed the wiring issues outside. Hope you can get that fixed. I know how annoying it is.

  • MRM7 Michael Seven (@MRM7) reported

    @Xplornet don't believe it for a second folks - just shoot me a DM and I'll tell how much they SUCK.... been 2 years of service that's up and down like a toilet seat.

  • tskomro T Skomro (@tskomro) reported

    @Zach_Fleisher @Xplornet Also: this pandemic has taught me how awful rural internet really is.

  • tskomro T Skomro (@tskomro) reported

    @Zach_Fleisher @Xplornet Absolutely go with Star Link. No question. Heard lots of great reviews. We are stuck with Xplornet. Absolutely horrible speeds. Never near what is quoted. Many out here, including us, will switch the moment Star Link is available.

  • RGDancingMan @RGDancingMan (@RGDancingMan) reported

    @RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet

  • huhwhatya Sarah (@huhwhatya) reported

    @Xplornet It's been a full month since I ordered your service still not installed. Last week the tech called and cancelled my install as you have not sent him any modems. This is a terrible start tech is from Pembroke, when are you sending more equip?

  • ilyCrimson 2crimson (@ilyCrimson) reported

    Bro this internet is so **** can’t even load a page I need to log into so no apex can’t even log in with this ****** @xplornet internet

  • brian9306 Brian Evans (@brian9306) reported

    @bealangi @MarcDesgagne1 Xplornet is rolling out their new LTE cellphone based service, up to 50 mbps wireless. Depends if they have towers and line of sight to your place. It's mostly rural and smaller towns, but I quite like it, had it for around 6 months. Bell is rolling out a similar service.

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet I really, really wish I could ‘like’ your tweet. Since you took over from my previous provider, Silo, my internet is spotty at best. Please do better. If your predecessor did it right, there is no excuse for your unacceptable service.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @StarBuck_83 @Xplornet i mounted a cell booster antenna on the mast that was still on the roof from the previous owner... That said, zero signal from Telus would have still been better than Xplornet. ;-)

  • MIchelleP8844 DingDongTheRatIsDead (@MIchelleP8844) reported

    @Julie_foxy @Xplornet We live in a rural area so our internet provider sucks. I’ve been on the waiting list for Starlink since February.