Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Thurso, Toronto, Montréal, Rapide-Danseur, Halifax, Steinbach, Orléans, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose, Chatham and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Thurso |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Rapide-Danseur |
Wi-fi | |
| Halifax |
Internet | |
| Halifax |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Moe's Mending
(@MoeFraser) reported
@mrmikeMTL We have satellite as we are rural 😠 @Xplornet sucks big time. Not reliable enough for #Netflix or other streaming TV
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Trevor Doraty
(@TDoraty) reported
@MoeFraser @mrmikeMTL @Xplornet I don't know if they service all the way down to you. But I'm on the same road (7 km away) and we use teksavvy and they're great
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Rebecca Knott ☮️ #NotInMyName
(@Rebecca__Knott) reported
@RightOfEast @LeonsFurniture I had an interview with @Xplornet for a work-from-home job. They required employees to be jabbed. I will never use or recommend them to anyone
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Stephanie Sproule
(@SprouleStats) reported
@_crackrocks_ @Xplornet Same here. Calling the tech support gets you nowhere. Endless loop of getting transferred from xplornet to full throttle. Worst customer service experience ever.
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Rob Schick
(@Rob_schick91) reported
@Xplornet my internet in Oak Bluff Manitoba has been down almost 12 hours… nobody is answering the phones. When can I expect my internet back ? And when will I be credited for down time ? Service has gone to 💩 last few months
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Donnny MacLoudd
(@DonMcLeod1977) reported
@Kaitlynkitzan @Xplornet I guess that’s why Xplornet works on my farm….. because it never rains.
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EoTp WARFARE
(@androode1) reported
@MasterSachimo @Bell_Support Weird they didn’t reply back to you. Worst internet provider. 90% of bell customer service don’t really wanna help they just want to get off the phone asap. You can tell. They sold our region to Xplornet without telling us. Then a bell employee told me last year.
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xplornet fan
(@thepooppack) reported
really can’t believe @xplornet employees man they really are like “is there a cloud outside? that one singular cloud is causing issues on our multi million dollar companies services at the moment please turn your router off and back on”
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Midget Puncher
(@PuncherMidget) reported
@Xplornet fix your ****** **** service... why pay over $100 for this garbage. So much money for garbage... **** your service
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet Thanks, but No Thanks I go through all the standard help desk script items to attempt to correct problems and no luck. IT IS ALWAYS DATA TRAFFIC CONGESTION root cause and even with two days lost service for tower node Antenna UPGRADES nothing changed. Hardware limits are oversold
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
for abt $15 /mo more far superior service Total init bill $922 includes 1st month's service fee extra outlay is only $764 all freight & taxes in @Xplornet is simply causing me to waste my $25 / TSN subscription fee anyway so switching looks better all the time.
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Effin Chimpmuck
(@nofankyousir) reported
@CBCNS Hope it is retroactive, I dropped for starlink while the better half was working from home, xplornet was garbage.
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Steve Filer
(@NockAndLoose) reported
Called @Xplornet to cancel my service and they told me I'd need to hold for 84 minutes to speak to a loyalty agent. That's a hostage situation.
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zmarv
(@zmarv) reported
@xplornetretweet @Xplornet How about an outage map or is that bad for your image? How about an automated email/sms telling people theit service is down? How about equipment that shows true status of Internet service? And your customer support line worked once in last 16 hours!
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Awake to the WEF boiled frog
(@boiledfrogCAD) reported
@NinesCatudio @Xplornet My condolences, remember if there is bad weather in NS your AB service will suffer!
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet .../2 in absence of a .@CRTC enforcement with teeth to change regs to guarantee min speeds solution to congestion problem is cut back the exec greed motive to sign up ever more subscribers well beyond network technical capacity or else truly UPGRADE hardware to handle demands
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Steve Parr 🇺🇦
(@stephen_james_p) reported
@Xplornet @trubesb Can you confirm or deny that you throttle your service?
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Sara
(@starkinly) reported
@JC_TheMetalHead @Xplornet The person on the phone when I cancelled said they don’t take equipment back. We never purchased it.
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Jennifer Stadtke
(@jstadtke1) reported
@RobeyEdith @Xplornet Definitely unacceptable. It took 15 phone calls and a letter to the CRTC to have xplornet send a service tech. We had no service many times throughout the day and finally one employee at Xplornet advocated for us. We now have more consistent service but it took hours on the phone
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Reilly Bessette🦫🐉
(@RBessette56) reported
Phone is Rogers and internet is xplornet. That’s why I still read the papers. Unreliable, but they’re all bad.
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Rebecca O'Grady
(@ogradybex) reported
@Xplornet , is there an outage in Pontypool, Ontario? No service since last night. Update please? Not just me, other users in this area as well.
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Sherry Johnson
(@sherrylynnjohn1) reported
@Xplornet Down again. So frustrating!
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QueenYuki 🌸 Vtuber 🌸PNGTuber
(@Queen2Yuki) reported
@catboymech Question do you find your xplornet cuts in and out? Cause for like the past week mine has been and its been **** to try and play online and or stream its also taken me 8 phone calls to them to finally get them to send someone out.
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Little Kitty
(@cuddleyjo) reported
@MarieColorie @Xplornet Mine has been so so bad too, only though for maybe 10 weeks :/
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Fairbs
(@Fairbs3) reported
@Kaitlynkitzan @prairietara @Xplornet Oh if only we had something like #sasktel to bridge the rural gap, too bad its full of communist that need to be privatized, After the free market wins then mabe Shaw will bridge the rural gap if we ask them nicely.
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Being Green in Sask
(@BeingGreenSK) reported
@PremierScottMoe Great for increasing speed in rural communities, but this does NOTHING for farm residents and country residential homes struggling with high rates and data limits on Xplornet or Fusion or some local yocal satellite service! Reinstate a #farm phone subsidy NOW. #skpoli
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Wilhelm Gere
(@WilhelmGere) reported
@Kaitlynkitzan @prairietara @Xplornet I've got Sasktel DSL, not too bad, not super-duper crazy fast, but it's okay. May not be available everywhere and comes through a landline.
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Commissioner Miner
(@fanCRTCProfling) reported
@BigBadJuan xplornet is working and they tell me. Or this one time when both were down, some strange v slow c-band service (something like that) wasn't and told me that way.
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crack
(@_crackrocks_) reported
@xplornet please fix your internet
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Tyson Chelsberg
(@chellyy08) reported
@Xplornet Xplornet is absolutely terrible