Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Brampton, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval, Duvernay-Est and Miramichi.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Toronto |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew McCallum
(@AndrewMcCallum2) reported
@Xplornet How about some communication regarding when you’re going to have your service back up? As are many in rural Canada, I’m relying on your internet service and I’d like to know when I can get access. The lack of information is unacceptable.
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DingDongTheRatIsDead
(@MIchelleP8844) reported
Super slow internet for yet another week @xplornet. No doubt the tower is overloaded. I’m sure it will be better once be start leaving for Starlink. Hope I’m one of them.
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Austin Bailey
(@TheRealSykesYT) reported
@Xplornet there an outage or something? Got home from work and zero internet. Power cycled everything and nothing
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Kaz 🇨🇦
(@BlueSerenity15) reported
@barks_katherine @Xplornet I agree 100%. I’ve had to reset my modem 5 times since 9:00 tonight. Calling service is useless. Looking at Nexicom now.
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MarkoTech
(@MarkoTech9) reported
@MacTXD @Xplornet Xplornet is the worst service ever... Can't even go to 1mb download speed
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Mom2SaxSon
(@TPedherney) reported
@Xplornet Terrible options in Cherry Valley in PEC. Stuck with Xplornet because Bell towers are full, we have no other options.
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Ian
(@IanMcPHE7T2) reported
@Xplornet yet again your “service” crapped out in the middle of a school zoom class! Why are we paying $123 a month for this? Oh I know. You have a monopoly!!!
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cherokee
(@trailhawk2013) reported
@Xplornet UP TO is the key word. I live right beside the tower,I’m lucky if I get 25/3. You need to add more equipment to your towers instead of more people. You used to be good &now you are just money hungry. Charging people for a service call to fix your ****. I don’t own the equipment.
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Handyman 🚗🐔
(@Lamenoname3) reported
@barks_katherine @JLCWood2017 @Xplornet Dropped them like a bad habit
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Dan Twinn
(@Twinntech) reported
@Xplornet First day since may 17 that service did not fail
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🇨🇦 Christine Erwin
(@ChristineErwin2) reported
@wordmusher @Xplornet We are also down since 630am. When can we expect this back up!
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Nicolas Caporicci
(@Totalnick56) reported
@Xplornet my internet in and off... i’m paying for 50mb and barely get 2mb... this is awful....
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Loricat
(@VoosieVooters) reported
@apocolypse669 @Xplornet That's not even the worst I've seen. It truly is horrible.
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Laura Kennedy
(@laumiken) reported
@stephenlrobson @Xplornet I hear you! We have NOTHING but problems with @Xplornet. Worst. Service. Ever. We haven't had more than a few days at a time of access. The rest of the time I have use a Hotspot on my phone to work from home! Deplorable!
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Rod
(@compureis) reported
@Xplornet internet out since 6:30 this morning, waiting for customer support to answer the phone for over 1 hour. Good job Xplornet
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Angela
(@angelaange99) reported
@Xplornet are there still issues in Ontario today? The messaging is not on the phone when I call but I have zero connection
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Ry Smith
(@RySmith1994) reported
@AndrewMcCallum2 @Xplornet This company service is a joke - so glad I switched to Starlink. Nothing but rave for their service. @Xplornet had holes in their ship and they’re only making them bigger.
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colleen
(@wordmusher) reported
@Xplornet is there a major internet outage in Kawartha lakes area? I've had no access since 7 am
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🇨🇦 Christine Erwin
(@ChristineErwin2) reported
@Xplornet I called again this morning and finally got someone that could help. The other people had no idea what they were talking about.
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Stephen Robson
(@stephenlrobson) reported
I dont tweet often, but lately it seems like the only thing I have to tweet about is how bad the internet service is from @Xplornet - another wk of low speeds and intermittent disconnects!
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Katherine Barks 🇨🇦
(@barks_katherine) reported
@Xplornet today is not a good day for you. Your lack of customer service is unacceptable. Your service is down and there is no proactive communication to tell anyone what is happening. Do you understand the importance of a great #customerexperience?...because this is not it.
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Mads Sandbakken
(@MadsTS) reported
@Xplornet Xpolitnet steals. I have had over 1000 dollar bills two months in a row due to lock down/home office and home schooling. The gave me 40$ credit. What a joke. Be very careful and warned, they will trick you and take advantage.
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Denis Goguen
(@dgoguen63) reported
@ScottWJones93 @Xplornet I think they need to bring there F6 fiber network to Bouctouche
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cherokee
(@trailhawk2013) reported
@Xplornet Been there done that. Your technician even says you have too many people on the tower and it’s a cheap problem to fix but you won’t upgrade it.
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STM | TMac
(@MacTXD) reported
I would chop off both my legs and be happy with it, if I could never deal with @Xplornet's ****** internet service again. Absolute joke of an ISP.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet well i did make a call but to one of your competitors to get better more reliable service. 2 months with this garbage is 2 months to long
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🇨🇦 Christine Erwin
(@ChristineErwin2) reported
@barks_katherine @Xplornet I've called as well. Useless. No help , no follow up and no internet.
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Monique Mills 🌲 🇨🇦
(@amoniquemills) reported
from
Newcastle, New Brunswick/Nouveau-Brunswick
@Xplornet any connection issues in Miramichi, NB?
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet im not calling a tech to tell me to reset my router. its your service that sucks. you have to do better on your end.
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Jenny Wood 🇨🇦
(@JLCWood2017) reported
@Xplornet we haven’t had internet for 2 days and 4 calls and your techs still tell us to do the same thing with no results now I’ve been on hold over 90 minutes. Getting sick of the slow service, long waits and still unable to get a solution. We need more options rural 🇨🇦