Xplore service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (67%)
• Wi-fi (15%)
• Total Blackout (13%)
• E-mail (3%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Vancouver, Halifax County, Eskasoni, St. John's, Halifax, Montréal, Summerside, Truro, Ottawa, Cumberland County, Hampton, Brampton, Kingston, Edmonton, and Dieppe.

City	Problem Type	Report Time
Vancouver	Internet	3 hours ago
Halifax County	Internet	13 hours ago
Eskasoni	Internet	13 hours ago
St. John's	Internet	14 hours ago
Halifax	Internet	14 hours ago
Montréal	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ally Bryant (@Eh_Bee_Sea) reported 5 minutes ago

  Fibre optic internet will be available to me very soon. The lines are in. The problem? Bell. I don't want to deal with Bell. Xplornet - now called @xplore - has been our only reliable option for rural high speed for almost 10 years. Until now...

• 
  MightyJoeMaple (@JG98942814) reported 9 minutes ago

  lol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?

• 
  High Caliber (@RealHICALIBER) reported 9 minutes ago

  @PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.

• 
  MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported 9 minutes ago

  @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

• 
  Palliser Triangle Ag Project (@KKoolyk) reported 11 minutes ago

  @BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)

• 
  GL Guevarra (@GLGuevarra) reported 11 minutes ago

  @xplore_ca The connection is back. But it was down for an hour or two.

• 
  jerome tetreault (@tetrje) reported 12 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  tsaloranta (hän, she, elle) (@tlsaloranta) reported 14 minutes ago

  @annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.

• 
  Allan Wilson (@uncleal13) reported 17 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  nicole brown (@nicoleb1978) reported 18 minutes ago from King, Ontario

  @xplore_ca service is down again..... last 2 hrs.... bradford tower!

• 
  Trevor Gill (@gill_tv) reported 25 minutes ago

  @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

• 
  Sir Jerry J. Molnár (@BlackhawkJer) reported 26 minutes ago

  @xplore_ca how does one get ahold of your support team? Won't answer to the online portal, phone calls are left on hold. Now resorting to email request.

• 
  Ginny girl ☯️ (@MJcalifornia3) reported 28 minutes ago

  @xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney

• 
  Deevio (@Deevio4) reported 29 minutes ago

  @xplore_ca Where exactly was the train derailment that has impacted xplore internet over the past day? You need better support and communication to customers and businesses using your services about outages.

• 
  AtomicHydra (@atomic_hydra) reported 33 minutes ago

  @xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.

• 
  Brandon Murphy (@brandonmurph10) reported 33 minutes ago

  @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

• 
  Lucian (@LucianFilm) reported 34 minutes ago

  @xplore_ca We have the internet down for the past few hours in PEI, any updates regarding that?

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 36 minutes ago

  @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

• 
  Brett Petracek (@BrettRace) reported 36 minutes ago

  @LyttonW90219 @Martyupnorth_2 The satellite xplornet was migraine inducing. Their tower service is much better, but i don't think they offer above 50mbps yet. If they don't offer faster speeds/higher bandwidth soon I might be going to starlink.

• 
  ForeverSkittlesClips (@SkittlesClips) reported 37 minutes ago

  @xplore_ca I'm currently getting 0.32 mbps download and 1.55 mbps upload, this is ridiculous. Paying $100 a month for unbelievably slow speeds. I'd love to know what's going on with your internet at the moment, I'm in British Columbia 🇨🇦

• 
  Commissioner Miner (@fanCRTCProfling) reported 42 minutes ago

  Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa

• 
  june ⭐️🌙 (@junee_swift) reported 44 minutes ago

  @xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet

• 
  RinksGuy (@RinkGuyD) reported 47 minutes ago

  @Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.

• 
  Frank Patterson (@2Bfrankpat) reported 52 minutes ago

  @xplornet I can’t be the only one having trouble tonight.... cmon man

• 
  Gerard Cooke (@GerardCooke8) reported 53 minutes ago

  @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

• 
  Derek McLean (@dmclean82) reported 54 minutes ago

  @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

• 
  🇨🇦Matthew Dunn🇨🇦 (@the905arts) reported 54 minutes ago

  @xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!

• 
  Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported 57 minutes ago

  Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2

• 
  Mitchell Mcintosh (@kujala_good) reported 59 minutes ago

  @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing

• 
  CDN_NRG (@CDN_NRG) reported 59 minutes ago

  @xplore_ca Terrible.