Xplore service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (65%)
• Wi-fi (17%)
• Total Blackout (12%)
• E-mail (4%)
• TV (2%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Dieppe, Montréal, Toronto, Toronto county, Mississauga, Milton, North York, Winnipeg, Scarborough, Calgary, Brantford, Vancouver, Edmonton, Flin Flon, and Ottawa.

City	Problem Type	Report Time
Dieppe	Internet	5 hours ago
Montréal	Internet	14 hours ago
Toronto	Internet	21 hours ago
Toronto county	Internet	2 days ago
Montréal	Internet	2 days ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gerard Cooke (@GerardCooke8) reported 48 seconds ago

  @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

• 
  ☘️Seán Caomhánach ☘️ (@kavs86) reported 57 seconds ago

  @voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues

• 
  J✨ (@i_like_soup_) reported 1 minute ago

  Hey Xplornet!! A customer not having internet for 6 days is not acceptable in case you were wondering!!! I put up with having 2 Mbps speeds when I pay for 50 Mbps (at a price that should get me gigabit speeds) but this is ridiculous!!!

• 
  Commissioner Miner (@fanCRTCProfling) reported 4 minutes ago

  Also, why is Xplornet not made party to this #CRTC outage file? Do they not operate at all in the area hit by hurricane Fiona?

• 
  Commissioner Miner (@fanCRTCProfling) reported 8 minutes ago

  Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC

• 
  sean barry (@SimpleGear) reported 8 minutes ago

  @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

• 
  Jim Elliott (@Elli32006352Jim) reported 9 minutes ago

  @kevinki16180099 My internet is $50.00/month, I would think yours should be similar. Anything to do with xplornet is not good, horrible company & service.

• 
  Georgia, yr comics teacher (@voiceshapes) reported 11 minutes ago

  Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out

• 
  Michael Quinlan (@MikeSQuinlan) reported 14 minutes ago

  @Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.

• 
  Clint Howard (@Haywire_45) reported 15 minutes ago

  Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

• 
  AtomicHydra (@atomic_hydra) reported 16 minutes ago

  @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

• 
  CDN_NRG (@CDN_NRG) reported 18 minutes ago

  @xplore_ca Terrible.

• 
  Robert Way (@LabradorIce) reported 20 minutes ago

  @ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.

• 
  ✝️ JB (@jordanbranscomb) reported 22 minutes ago

  @Starlink my remote oil and gas clients are pretty upset, considering it was a 3 hour outage. it’s first outage on record since we cut them over from xplornet tho

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 25 minutes ago

  @xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.

• 
  Tristan Koschmann (@TristanKoschma2) reported 26 minutes ago

  @xplore_ca Hey your guys is internet is down since Thursday any help ?

• 
  Devin Rabey (@Devin_Rabey) reported 26 minutes ago

  @moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.

• 
  yup yup yup (@blueyblondy) reported 29 minutes ago

  Goodbye, @xplore_ca. I'm so glad to be rid of your terrible product and service forever. Long live, #STARLINK @Starlink

• 
  Derek McLean (@dmclean82) reported 32 minutes ago

  @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

• 
  MightyJoeMaple (@JG98942814) reported 33 minutes ago

  lol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?

• 
  - Julz - (@julzlajulzjulz) reported 34 minutes ago

  Oh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!

• 
  Syd_Vakarian (@Syd_Vakarian) reported 38 minutes ago

  @xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.

• 
  jerome tetreault (@tetrje) reported 42 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  Ashley-Rose C (@TrashleyMess) reported 43 minutes ago

  @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

• 
  Joyda Crawford (@jcnc60) reported 47 minutes ago

  @xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT

• 
  Ginny girl ☯️ (@MJcalifornia3) reported 50 minutes ago

  @xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney

• 
  Karen Favaro (@FavaroKaren) reported 51 minutes ago

  @cogecohelps omg….the worst internet service ever. Xplornet was better at half the price

• 
  Mason (@MasonXavCam) reported 55 minutes ago

  @Xplore_CA is terrible. Unreliable.

• 
  Trevor Gill (@gill_tv) reported 56 minutes ago

  @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

• 
  yeeet (@TheSmichers) reported 58 minutes ago

  @xplore_ca Today Xplore decided to upgrade the tower in our area, except they didn’t contact us about upgrading our equipment. Good job xplornet, thanks for the sales pitch to upgrade now that you’ve discontinued the service we pay for… ******* garbage company through and through