Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Milton, Toronto, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie, Provost and Smithville.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Halifax |
Wi-fi | |
| Rapide-Danseur |
Wi-fi | |
| Montréal |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jon P Masters
(@JmastersP) reported
@Xplornet is the worst ISP for service and reliability. LTE-25 started well with 25Mbps or better, so looked promising. NOW LESS THAN 1Mbps WITH FREQUENT DROPOUTS. HOURS ON HOLD AND NO REPLIES TO EMAILS.
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gfidd
(@gfidd) reported
@Xplornet HAHAHAHAH. Must be a staff member. Because I was with them for 4 years and it was utter bs for 3.5 of those. Oversold crap. Not upfront about how debilitating their ITMP is. Not upfront about their ITMP at all.
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Brian
(@mcmoo179) reported
@Xplornet Thx, after 4 calls, 4 different reasons, 4 surveys , 0 resolution, 0 follow ups, I'm in the process of moving on from a company that can't follow their core values @SucksXplornet @XplornetUsers #crtc #xplornet
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Lewis
(@lewisbron) reported
@Xplornet you guys are ***. fix your shitty *** internet before you get put out of business
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Ram
(@rammyramramram) reported
@m3t4lw01f @Xplornet @APLenehan How can a company possibly even charge you money for service that is quite literally worse than the network at an overcrowded starbucks
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Fred Cee
(@Fred_Wreck1983) reported
@FuzzyGross @VoosieVooters @Xplornet where do I make a complaint?
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Larissa Nahuliak
(@LNahuliak) reported
@Xplornet a movie that should have taken less than 2 hours to watch has now taken us over 3. And we are not finished yet. Your service is horrible and your call line is a 45 minute wait. This is 2020, I expect better and pay for something I do not even get to use.
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Cody Lobreau
(@cdnbeer) reported
@Precision_Jason My parents are in process of moving so they have no desire to look into it. They thought about fiber until they saw that it was $100/month. I just shrug whenever they have issues w timing out. I hope Starlink takes lots of Xplornet's customers (but hope for more rural fiber)
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Xenhas
(@Xenhas) reported
@GreatRootBear The starlink satellites got in the LOS of xplornet and cut the signal LOL
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PEI POLITICAL DISCUSSION
(@PEIPolNews) reported
@DarcieLanthier @hannahbethbell Lack of Internet access, acceptable internet access, is the problem. We need better than LTE and crap Xplornet. Half this province is rural residents. The piecemeal initiatives they are doing now is not acceptable.
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Rob “Put your Vaccine in me” Stone
(@rgstone1) reported
@jcalder1983 @rhofford @Xplornet I could send you a postcard maybe. Does that help?
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Loricat
(@VoosieVooters) reported
@FuzzyGross @Fred_Wreck1983 @Xplornet Thx. It's about time every Xplornet customer who is getting terrible service did this.
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m3t4lw01f
(@m3t4lw01f) reported
@gbaker386 @Xplornet Well that doesn't help me at all!
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Bryan Crowston
(@BCrowston) reported
@Max_Shields You must also be an Xplornet customer.
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Johnnygaloshes
(@Johnnygaloshes1) reported
@Xplornet internet is very intermittent today all day and is very bad tonight in Grand Falls nb
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Richard Ng
(@GreatRootBear) reported
@Xenhas Lol. Not suspicious at all. My xplornet sat service has been unusually stable this weekend too.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet is so bad tonight that I can't control any of my smart devices. My hub says it's connected, but commands just fails. Google Assistant just says, "I'm sorry, I can't reach the Internet right now."
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m3t4lw01f
(@m3t4lw01f) reported
@gbaker386 Is there an internet service that transcribes what is happening in a Twitch stream to text so that those of us on @Xplornet internet can still participate in your streams?
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Fast Jeff
(@fastjeff) reported
@Xplornet Imagine being an angry xplornet customer just hoping some company out there will help take some of the pressure off making bills during these times. Then there's xplornet trying to be the next social network by posting whatever link they think will make them seem like they care.
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🦆aaaaaaaaaaaaaaaaaaaaOW
(@fawfulll) reported
@YBN_geno @Xplornet deserved lol try not being stupid
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JWG
(@buddydog09) reported
@Xplornet Same old lame line with the same old slow connection.
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Larissa Nahuliak
(@LNahuliak) reported
@Xplornet the year is 2020, the technology that exists in this era should allow for better service than what we currently receive. This is absolutely ridiculous, frustrating and how are my children to remote learn with this horrible internet.
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Volcanic Protector Man
(@CarnageCrypto) reported
@CBCNews @connellcbc I would easily pay double the price for Starlink. I'm currently getting scammed by @Xplornet for $235/mo. 1600ms latency with less than 5Mb up and 0.5Mb down.
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Bobby
(@Bobbeyyyyyy) reported
@Xplornet Is there a downage in Halton Hills On? Internet has been bad all day 🙁
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Rob Good
(@medic969) reported
.@Xplornet for the past week our speeds have been fluctuating and kids getting kicked off zoom meetings with teachers. Speeds so slow they are measured in Kbps instead of mbps and speed tests fail because router can’t find signal.....
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Paul Adamson
(@Paulywoggsvoice) reported
@Xplornet Yes, just look at all the awesome things you can do when your Internet service is awful. Gardening, baking bread... you name it!
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paul webber
(@webby3333) reported
@Xplornet this is getting beyond ridiculous.... I can’t even open emails with your crap service... what seems to be the issue with your service in rural Branford... when should I expect you to “resolve” the issue this time
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TheLostGuide
(@LeeMartineau) reported
Hey @Xplornet I’m so pumped for @starlink to make you obsolete. I feel like you’re a stain on the Canadian rural landscape.I have not once heard a single person have anything good to say about you. I don’t wish for companies to fail ever, but for you, I’ll make an exception.
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Sicras
(@SicrasLP) reported
Hey @Xplornet your service has been worse than usual these past few days! Starting from 5 pm to late at night, we repeatedly lose connection due to your awful infrastructure! Please crash and burn so a more competent company can buy you out!
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Lewis
(@lewisbron) reported
It’s embarrassing how **** your internet is @Xplornet