Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Cambridge, Midland, Edmonton, Olds, Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Mississauga, Chatham, Brandon and Caledonia.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Wi-fi | |
| Midland |
Internet | |
| Midland |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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JB
(@jeaubin5) reported
@John_Capobianco Nice! What was available at your place before? Bell only offer 5mbps at my place, but Xplornet is not bad where I live. Bell said they will install Fiber 3 years ago at the house, still no sign of them.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
This just in, @Xplornet is a piece of **** AGAIN I cannot count how many times I've lost internet these past two weeks I AT LEAST have not had internet from when I woke up at 6:30am to now (11:15am) and I'm sure it's not going to be back anytime soon, as per usual
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Steve Filer
(@NockAndLoose) reported
@Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?
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Doug~E~Fresh
(@XmedicNow) reported
@AlexRuff17 my experience with @Xplornet was horrible customer service. took days to respond to issues with reception problems.
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wes swainson
(@WSwainson) reported
@Xplornet Since@Xplornet took over our server CCI Wireless, our internet service has been terrible. Is it just the windy weather?
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Carry on my wayward son
(@AH_probs) reported
@goldbcklechaser I’ve been looking in to Stalin’s and I I think we will be getting it. Xplornet is terrible
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Bruce Moose
(@moose_bruce) reported
@Xplornet I genuinely don't know how you guys are still in business. The constant outages across the board and angry coustmers you think would be enough for you to get your crap together. Every week I deal with slow speeds and outages. STOP ROBBING PEOPLE!
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Paula Bruce
(@PaulaSunBruce) reported
@Xplornet the internet sucks again today!
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spinoza’s god
(@SmittysMusic) reported
@AnthonyLacavera There’s always Freedom. It will have to be unloaded for the Shaw/Rogers deal to proceed. You’ll have to get past xplornet I think. We need to open our market to US cellular companies…that would change everything and should help the ridiculous federal subsidies
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Josh Waito
(@JoshWaito) reported
Any other rural Canadians tired of their fast reliable internet service provider being bought and destroyed by xplornet?
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Scott Moffatt
(@ScottMoffatt21) reported
Day 80 of Thanks… Today, I want to talk about internet. Chris Cope is a Economic Development Officer at the City and was instrumental in that initial Xplornet agreement just before my time. Since then, he has always maintained focus on opportunities for improved service.
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G Wald
(@GMWald) reported
@Xplornet Improved?? I wonder where that’s hiding! I must’ve gotten their garbage!!!!
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Joyda Crawford
(@jcnc60) reported
@Xplornet Really slow lately sometimes 1-2 mbps. Hard to do anything wanted up to 25 mbps when it was installed paper said up to 10 mbps phone contact said basically too bad so sad 😞 I signed it without reading because I trusted them
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Cheryl clarke
(@Cherylc08849002) reported
from
Greater Napanee, Ontario
@Greater_Napanee We live on Hwy 2 by Morvin we have Xplornet it sucks rarely do we have internet at night and a lot of days it’s in and out we sure will be glad if they bring the fibre optics out this way at least we will be paying for something that works Xplornet sucks for reliability for 4$$$
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Karen Gillan
(@KGCrown) reported
@Xplornet why does the service in Chesley Ontario start cutting out and in at 8:00pm almost every night?
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet ...to a more expensive package to have any internet at all. Miraculously, as soon as that happened, the original tower was fixed. This was two days after I switched, and no option to switch back to the original service, and no guarantee the new one would be better. I feel ...
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Dave Kloostra
(@ptskloostra) reported
from
North Perth, Ontario
@INeededTheMoney @Xplornet @FieldAgronomy21 I wasn't quite that bad last night. I got really fast 1.7mb speeds. #givememy25ipayfor
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InvertedCow
(@CowInverted) reported
@Xplornet or in another way: You just got an ugly eyesore tower shoved on the scenic areas of your neibourhood, So you can now enjoy the unstable , unreliable and overpriced "Up to" Speed of 50Mps OR LESS. Or you can contact @SpaceXStarlink For highspeed unlimited internet
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
Yes and Xplornet does not see fit to equip their node tower sites with backup EMER generators yet biz and govts want us all to drop old ways and do everything online, Doesn't work when power fails at least OTA TV used to cover rural MB widely
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Chuck Summers
(@ChuckSummers15) reported
@Xplornet I feel bad for them.
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Suzanne C
(@SudioC) reported
@VoosieVooters @Xplornet They still haven't called us back - so I'm guessing it won't be a problem for us since we can't sign up in the first place
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G Wald
(@GMWald) reported
@Xplornet Faster internet??!?!?? What a hellish lie!! I’m on a 25 mbps plan and my speed right now was 2.78 mbps. Garbage 🗑
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet ...it was a deliberate move by Xplornet, but can't prove it of course. My new and more pricey service still gives me crappy downloads and latency. No better than before, except it hasn't disappeared for over a month....yet. Hope you have better luck.
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SK Jo
(@invigilator4) reported
Holy. Up and running in under 5 minutes. Now the fun of calling Xplornet and sitting on hold for an hour to cancel their garbage
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Kporter
(@the_wellnessmom) reported
@Xplornet Are you having any outages? I just had my dish realigned last week, and now my internet is not working.... again.... 😑
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Sean
(@ottawareferee) reported
I had an @Xplornet representative today tell me that due to "traffic management" they were not going to provide the service that they've been charging me for the last three years. Basically, they take your money but don't supply the agreed upon service. Buyer beware!
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DarcyR
(@drafoss) reported
@wheatcrest I have had no issues so far…but price did jump to $140…still worth it vs xplornet….
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Elon Tusk
(@Elon_R_Tusk) reported
@Xplornet #Saskatchewan residents can get a LOT more bandwidth and actually be able to use Netflix by switching to @SpaceX #Starlink systems. Xplornet is high latency, high cost, bad value.
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Bruce Moose
(@moose_bruce) reported
@Xplornet Yeah I'm not doing that since your garbage is down once again.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Hour almost 14 of having no internet @Xplornet I'm literally losing my **** in boredom, I can't do any of the work I have to do and my service is so bad I can't even like watch a video or something