Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Airdrie, Edmonton, Grande Prairie, Calgary, Waterloo, Milton, Saskatoon, Halifax, Ottawa, Saint John, Montréal, Dieppe, Saint-André-Avellin and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Airdrie |
Internet | |
| Edmonton |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Wi-fi | |
| Waterloo |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dwayne Winseck
(@mediamorphis) reported
Showing a complete lack of investigative journalistic impulses, the journos b/h this story fail to examine how Rogers execs have been busy cultivating Xplornet as the preferred buyer while burning the prospects of rival bidders like Globalive through a slew of ***** tricks 4/
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Obsidianreign🇨🇦♓🐴
(@falkorsrevenge) reported
@Leslie48364805 @joe_warmington Call center, I can't deal with people anymore at all in any context, especilly over the phone. Did tech support for xplornet for 2.5yrs. liked the company and lived the job, but 90% of the customers were the worst. Kinda broke me lol.
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet please fix your service in the Bethany area. 0.1 download tonight. Also, please don't suggest I call in to talk to a service technician. That shouldn't be the solution, it should just be better service.
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Doctor Laharl's Scenebulding Pharmacy
(@SpaceMutiny) reported
>Xplornet enters talks to buy Freedom Mobile LOL Exploitnet. They should fix their backyard that is their ****** satellite internet service that Starlink is starting to eat their lunch before getting a front yard that is a mobile phone service to **** up.
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Dom
(@IAmMeJustDom) reported
Hey @xplornet fox your crap! I need to work and I can’t even load one page
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Dano
(@chalackd) reported
@BenKlass @CompBureau @FP_Champagne Xplornet is a terrible company, for every reason, and it's no stretch to highlight them as a choice of absolute last resort. After nothing but trouble with them, I eventually got another option in my area, only for them to end up bought out by Xplornet too... Starlink soon...
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Colin Pattison
(@pattison74) reported
@dennydenny1020 Have two outstanding support tickets waiting for a reply from @SpaceXStarlink. That is going to be the concern with the system. No support. When it was working it kicked our Xplornet LTE to the curb. Hope I get a call from support soon.
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Swizzle, The Fringe Pleb.
(@mswizzle26) reported
@Xplornet You charge a rental fee for your equipment, then when service is canceled, you don't want it back. Greasy.
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Ben Klass
(@BenKlass) reported
@CompBureau @FP_Champagne Xplornet is a provider of last resort for people in rural and remote areas. Their FWA service can be okay and some people get along fine with it, but it is more expensive than comparable faster services available in cities.
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Tvman
(@teevmn) reported
@kliivam @CoryBMorgan Xplornet was a joke. Terrible speeds but the 2 second lag made it useless when it did work. Starling has low lag because the SATs are so much closer.
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Éric Paquette
(@EricMPaq) reported
@bluestockingetc @Xplornet WTF! They rely on an untrained individuals to remove the equipment they installed? Wow! That's high risk for a company to do.
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🇺🇦
(@warwalker) reported
Any of my tweeps on LTE Wireless internet? Xplornet is expanding service to our area. I thought it was going to be fibre to home, but turns out it's "4G Fixed Wireless". Website claims 50Mbps down, 10 up is possible. I am dubious. Should I be?
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Michaela Tokarski
(@creeksidecomms) reported
@Xplornet I can't believe that you won't let me cancel without going through to your loyalty department with a 30 minutes... Completely unacceptable service. According to CRTC Internet Code section G section 3 all I need to do is inform you that I would like to cancel.
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Lou
(@Pehusnmilvr) reported
Funny how all of the complaints about @Xplornet's poor service disappeared from their Twitter account. Censorship is alive and well!
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Rod Turner
(@AmiskAggie) reported
@chickfarmgirl99 @SpaceXStarlink @Xplornet And maybe your summer help won't be complaining that the WIFI sucks!
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Doug McGregor
(@DOUG_MCGR) reported
@Xplornet At the risk of pointing out the obvious ... your reply is 2 days later. The unobvious is that with no outbound communication I had to experiment (trial & error) to discover when the service came back (I.e. it did not come back on it's own.)
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DanaA
(@lifewith3boyz) reported
@Xplornet We call weekly! Your internet sucks!
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Anthony Brunk
(@kingstonrocks) reported
@elonmusk @SpaceXStarlink So waiting for shipment cant wait but its been 8 Days since i Paid not at peep internet So sucks right now @Xplornet
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PeterParkerVenom
(@PeterParkerKev) reported
@atomic_hydra @Xplornet i guess i didnt miss it...busy day i always have internet issues
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jarvisa2002
(@jarvisa2002) reported
@Xplornet We continue to have connection problems with a 30 minute wait time to technical support.
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John Guelly🌱🚜🇨🇦
(@WheatGeerJJ) reported
@redwoodacres @hugewalleye @Chris_bauer_LL Ouch. I think we will keep what we have as its been pretty good. Way better than the Xplornet crap we had 10 yrs ago.
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Patricia
(@shoofleye) reported
@Xplornet Don't do it. I used to put Bell & Roger's down, but now I'd give a big toe to be able to have their service again.
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Steve
(@stevelaycock44) reported
@Xplornet so you have an outage in Western Quebec. Any idea when it will be resolved?
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Doug McGregor
(@DOUG_MCGR) reported
@Xplornet Hey guys .... what's up? We've been down for over two hours (internet + phone). Can't get through to tech support.
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Common Cents 🇨🇦
(@Aucoining) reported
@Xplornet @SpaceXStarlink Oh and then you kept my wife on the damn phone for 20 mins with a bunch of nonsense, "please hold", etc. NO JUST CANCEL THE DAMN ACCOUNT!!!!! PATHETIC!
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🇺🇦🇨🇦Story_Of_My_Life_1973🇨🇦🇺🇦
(@LaurieAllen19) reported
@Xplornet Sadly there's nothing you can do. I have been flogging this dead horse of internet for just over a year now (Been a customer for 15+ years before this nightmare) with MULTIPLE site assessments, "upgrades", etc. all for naught. Our little hamlet has been left to the wolves.
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Mark Fleming
(@markflemingnl) reported
@AngryDalty @JohnRiche too many folks have issues with xplornet always dropping and speeds inconsistent
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LezlieMae
(@lezlieMsmith) reported
@Xplornet can't find info online - are services down in South Frontenac, Ontario? (Not comfortable saying more about my location publically). Cannot wait till we can swap. This, plus no unlimited is making it harder and harder to do anything.
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MyNick Name is Moscow Anna & i hate canadians
(@francoiseleves6) reported
Canadian armed forces are worthless for Canada and for everybody else including Xplornet the founded shitiedt slow to get the programs flinstone satellite internet as worthless as it citizens new Brunswickers
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Lomaxcat
(@VoosieVooters) reported
@warwalker You should be. Xplornet promises everything and delivers virtually nothing but the monthly bill. Support has been useless. If I had any other choice for internet, I would leave them in a heartbeat. This morning, 1.1 mbps down, with 2.0s loaded latency, 1.5 mbps up.