Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (80%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Spruce Grove, Cambridge, Calgary, Steinbach, Kingston, Monteagle, Brampton, Barrie, Toronto, Etobicoke, Carleton Place, Moncton, Charlottetown and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Spruce Grove |
Internet | |
| Cambridge |
Internet | |
| Calgary |
Internet | |
| Steinbach |
Wi-fi | |
| Kingston |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Petracek
(@BrettRace) reported
@LyttonW90219 @Martyupnorth_2 The satellite xplornet was migraine inducing. Their tower service is much better, but i don't think they offer above 50mbps yet. If they don't offer faster speeds/higher bandwidth soon I might be going to starlink.
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Smokey Bull 😤
(@KingPearye) reported
@ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.
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peter sutherland
(@pandamoan) reported
What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.
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Tybernicus
(@Tybernicus17) reported
@LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.
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yup yup yup
(@blueyblondy) reported
Goodbye, @xplore_ca. I'm so glad to be rid of your terrible product and service forever. Long live, #STARLINK @Starlink
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sean barry
(@SimpleGear) reported
@xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet
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Acura
(@TheSmitefulOne) reported
@b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
@xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.
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Mitchell Mcintosh
(@kujala_good) reported
@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
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who cares
(@ChewyChewyChomp) reported
@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
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Jo Watier
(@kowalat) reported
@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
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who cares
(@ChewyChewyChomp) reported
@xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX
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Gerard Cooke
(@GerardCooke8) reported
@xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.
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Gerard Cooke
(@GerardCooke8) reported
@xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.
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T
(@ThoughtsofT92) reported
@xplore_ca Is there currently an outage in the Lac Ste Anne County area since the big windstorm last night?? My Internet services are down even after restarting my system a few times
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Mike Gazzola
(@The_RealestReal) reported
@xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now
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CDN_NRG
(@CDN_NRG) reported
@xplore_ca Terrible.
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🎃CelticMagician🎃🏳️🌈
(@CelticMagician) reported
It may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/
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@cattlemen
(@cattlemen1979) reported
@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
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Ginny girl ☯️
(@MJcalifornia3) reported
@xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney
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NotYetDone
(@NotYetDone1) reported
@theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility
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Devin Rabey
(@Devin_Rabey) reported
@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
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Moe G
(@moegaultier) reported
@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
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Steve Faguy
(@fagstein) reported
Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.
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Bennett Hunter (I am Canadian Libertarian)
(@Can_Libertarian) reported
@macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
@Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 My service is so ****** at this point. I don't know weather to buy my own tower for lines or just off myself in the name of Xplornet. THIS IS CANADA how can your service be so ******* bad
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.
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David Hudec
(@DaveAHudec) reported
@xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.