Xplore Outage Report

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (74%)
• Wi-fi (11%)
• Total Blackout (8%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Longueuil, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, and Guelph.

City	Problem Type	Report Time
Montréal	Internet	13 hours ago
Longueuil	Total Blackout	15 hours ago
Montréal	Internet	1 day ago
Montréal	Internet	1 day ago
Montréal	Internet	1 day ago
Toronto	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dano (@chalackd) reported 9 minutes ago

  @Xplornet Internet out, at your exorbitant prices, since Saturday night, and this is what you decide to tweet about? How about you fix the problem, or at least reach out to customers with an explanation and compensation for downtime, like CCI would have before you bought them...

• 
  Brian Penner (@PennerBrian) reported 11 minutes ago

  CCI side of xplornet completely down in Alberta? @elonmusk is gonna get screaming busy if this isn't fixed...now #starlink

• 
  Dano (@chalackd) reported 15 minutes ago

  @chefdills Imagine being in 2022, running a highly overpriced ISP, and still being too cheap/incompetent to have redundant hardware in place so your customers can be out of service for two full days while you wait on parts... Only @Xplornet...

• 
  Dylan Brushett (@chefdills) reported 16 minutes ago

  @dchipp @Xplornet @AltimaTel Should be up and running my morning. Just off the phone they said they were waiting on parts. Call in again because I got 2 weeks free service on top of the discount I already had gotten. The proper way to pay for this internet is not paying for it. Make the company suffer

• 
  David Chipp-Smith (@dchipp) reported 16 minutes ago

  Hey @Xplornet, r u going to #fixyourshit? 39 hours without internet now. Calling your 'support' gives me a different answer each time. First it's a Fibre line issue now it's still being diagnosed but not really sure what is going on?? Hey @AltimaTel do you service Rockyview?

• 
  Tanya Dash (@TanyaMMDash) reported 19 minutes ago

  @Xplornet How about finding a fixing the issue that has caused the internet to be out since Saturday in Alberta! #internetstilldown

• 
  Dano (@chalackd) reported 19 minutes ago

  Things were finally looking up for us rural internet customers, service was still not perfect and speeds still lacked compared to town, but we were finally free from the exploitative @Xplornet monopoly. Or so it seemed, again...

• 
  Robb (@HoneycutRa) reported 20 minutes ago

  @chalackd @Xplornet Don't get me started on cell service around my area!😬😬

• 
  Dano (@chalackd) reported 21 minutes ago

  @alexposadzki @globeandmail Don't buy into it. Xplornet is, and has long been, an absolutely, horribly good awful company, and terribly unreliable connectivity provider. Gotta be hands down the worst provider in Canada. They survive only by buying out competition to hold a monopoly...

• 
  Daza (@Styles_888) reported 24 minutes ago

  @Xplornet A RAN has obviously never been RUN in my area… #shitspeeds

• 
  Michael Boulanger (@Mike_Boulanger) reported 24 minutes ago

  @Xplornet service has been out in Belwood, ON for three days now. Any updates?

• 
  Danielle Cailliau (@cailli3) reported 27 minutes ago

  @jarvisa2002 @Xplornet We have an outage down by lethbridge since 11 pm Saturday night. This is ridiculous!!

• 
  mas (@thepooppack) reported 27 minutes ago

  after years of horrible reviews that continue to grow to this day, how can you still look at yourself and call your company the best rural internet service in canada @Xplornet you have consistently provided canada with the worst internet speeds of all time and continue to do so.

• 
  Corri-Anne Chiles (@anne_corri) reported 28 minutes ago

  @XplornetES @Xplornet I definitely don't feel better that you exist! Get my damn internet working. Stop playing with the coyotes and get your **** together. Day 2 of no internet!

• 
  Kendeer11 (@kendeer11) reported 28 minutes ago

  Another night with ****** internet #xplornetistheworst @Xplornet they’ll tell me to call to not be able to fix the issue lol

• 
  Shae D (@shmaelo) reported 31 minutes ago

  @Xplornet Your loyalty department will not answer the phone to allow me to cancel my service. How can Sales pick up immediately, but you will not provide any methods to cancel?!?!

• 
  Dano (@chalackd) reported 32 minutes ago

  While the first efforts at rural 'broadband' were being rolled out, the vast majority of rural people were nowhere near the service areas. Until one day that changed, along came @Xplornet, with a game changing satellite based service for remote customers.

• 
  Tanya Dash (@TanyaMMDash) reported 32 minutes ago

  @Xplornet Just checked, it's back up now . It was 3 days of no service! And no one when I called knew or give any eta of when was going be restored.

• 
  Roy Grosfield (@imkice) reported 35 minutes ago from County of Newell No. 4, Alberta

  @PennerBrian @elonmusk Xplornet sucked for the decade I was stuck with that crap company. Hated those guys

• 
  Shae D (@shmaelo) reported 36 minutes ago

  @CRTCeng my internet provider @Xplornet does not answer calls when I phone them to cancel. I cannot cancel my internet service and I don’t know what to do!

• 
  Larry Michaud (@michaudlarry) reported 38 minutes ago

  @Xplornet instead of taking pictures of coyotes, why don't you you get our internet going? Out in south of Spruce Grove AB. we've been out of service since Sunday morning!! This is ridiculous for this day and age.

• 
  ERipper (@mechanic1908) reported 40 minutes ago

  @chalackd @Xplornet @SpaceXStarlink Don't feel bad. I'm in the city at work and let's just say I wish my prom date went down as often as my internet.

• 
  Corri-Anne Chiles (@anne_corri) reported 41 minutes ago

  @Xplornet @kendeer11 Are you sorry? 2 full days without internet now. When will CCI network customers be good enough for service from you?

• 
  Eevee_Kyoryu (@EeveeKyoryu) reported 43 minutes ago

  @Xplornet Tweeting about coyotes and there is still no ETA for the internet, nor is there any update, just coyotes and ******* tweets about Ed, and Taylor. News flash! No one ******* cares!!!! FIX YOUR ****.

• 
  Paul (@Paul_the_Hock) reported 44 minutes ago

  @SeanGemm @Xplornet If they can’t keep their towers working I sure AF don’t want them in control of flying **** that could fall on my house!

• 
  Dano (@chalackd) reported 45 minutes ago

  @HoneycutRa @Xplornet Lol, I feel for you on that one. By every coverage map out there, I should have perfectly good service. In reality, being just over the crest of a valley edge/hill, I'm in a hole from even a tower that's just over a mile away. I have to stand on the shop roof to send a text...

• 
  HDC Apparel (@HarrisonDesCo) reported 46 minutes ago

  @chalackd @Xplornet Well that sucks!

• 
  Larry Michaud (@michaudlarry) reported 49 minutes ago

  @Xplornet Why didn't you notify your customers of the issues? Keep us posted? Why did it take so long to repair?

• 
  Dano (@chalackd) reported 54 minutes ago

  Finally free from @Xplornet, and with wonderful timing, another option finally came to my area. A new provider, CCI Wireless, began installing towers around Alberta and provided a far, far better service. They even seemed to actually care about customer support.

• 
  Dano (@chalackd) reported 58 minutes ago

  After two full days+ of no internet service at home, and across most/all of Alberta plus a few other locations Canada wide, with not a peep from @Xplornet about why, or when to expect service back, I feel like sharing a tale of being a rural Canadian trying to get online...