Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Hamilton, Richmond Hill, Gatineau, Flin Flon, Winnipeg, Ottawa, Sainte-Marie, Calgary, Edmonton, Sturgeon, Toronto, Kitchener, Stirling, Pictou and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Total Blackout | |
| Richmond Hill |
Internet | |
| Gatineau |
Total Blackout | |
| Flin Flon |
Internet | |
| Winnipeg |
Internet | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Pat Davies
(@padrickd) reported
@elonmusk Hey rural Quebec Canada here! Had to send my boy 9 hours away to live with my brother for college because he can't stream his classes with garbage xplornet. We need some beta action in Quebecistan!! I can't wait for true high-speed again!
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Kneehill County
(@KneehillCounty) reported
Feb 9 Council: Council directs administration to provide a letter of support for Xplornet regarding their application to the Universal Broadband Fund.
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zelium
(@ze1ium) reported
@AndrewMooreWPG @Xplornet how much does the beta currently drop connection? My package arrives tomorrow but I’m thinking I’m gonna wait another week to cancel with x-****-net.
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Whatever
(@MIchelleP8844) reported
So @Xplornet goes from crap service to no service. Got an email from Starlink the other day. Going to check it out now.
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Jann Roy
(@JannRoy15) reported
@elonmusk @Adamklotz_ Cant wait for Starlink to come to NB Canada. We're stuck with xplornet at $120/month for 0.50mbps. I feel like AOL demo Cds back in beginning 2000s was quicker than this ****...
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Metal Wolf
(@m3t4lw01f) reported
@OriginaIPenguin @Xplornet Any time something doesn't work as expected. Some days it's 10 times. Some days it's 30. I also set a continuous speed test for 12 hours every five minutes from time to time.
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Nick
(@Nick62289935) reported
@Travis3Eilers @Xplornet "We're very sorry to hear you complain about the terrible service we provide, please let us review how we're screwing you and we'll get back to you on DM where noone can see how bad it really is." -@Xplornet
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Fast Jeff
(@fastjeff) reported
@Xplornet Then be sure to go somewhere with good internet because that's never going to play on xplornet's crap internet. Xplornet is a terrible ISP. #CancelXplornet
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Ehrin Frid
(@ehrinf) reported
@MaizeingPete @Xplornet It’s never been that low. But I think I’ll be shooting
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Saittech
(@Saittech89) reported
@Xplornet sucks, can't even watch a YouTube video on 240p without it buffering every 20 seconds.
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Paul Lacroix
(@partspaul) reported
@Frenchman212 @Xplornet Maybe once there's only 1 user per tower, xplornet might actually reach its 25 down
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Metal Wolf
(@m3t4lw01f) reported
@LotSixteen @Xplornet Im actually going to just cancel and swap the credit card on my account to an old visa card I have that's locked and won't accept transactions. And by cancel, I mean call in to sales saying I want to sign up, then say "just kidding, my account number is xxxx, please cancel."
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Metal Wolf
(@m3t4lw01f) reported
@ztlaidlaw @Xplornet I just power cycled their equipment and increased my speeds 10x! Too bad that's still 8x slower than it should be.
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Frenchman
(@Frenchman212) reported
@partspaul @Xplornet Wait till you go disconnect the @Xplornet that will be the next horrible experience. They want you to return the modem and radio, pay $125 uninstall fee if you don’t wanna do it yourself. Oh and they’re gonna keep charging you until they receive the hardware.
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Marion Greveling
(@luvlambs) reported
Yikers!! Xplornet thinks the service I get is worth $112.99 a month. Not even close!
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Jeff Geisel
(@GeiselJeff) reported
@CTVNews I just want fibre , instead of a piece of **** xplornet dish !
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Whatever
(@MIchelleP8844) reported
Internet is out for the second time in two days. I can’t believe I pay @Xplornet for this ****.
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Carl Luoma
(@CarlLuoma) reported
Crossing my fingers that the rollout for @StarlinkPage in my area is earlier this year rather than later. Cannot live much longer with sub 2 Mbps peak hours service with @Xplornet 🙄
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Marion Greveling
(@luvlambs) reported
Tech support offers to give me 6 mths of warranty coverage free, but if I cancel service before 1 yr I have to buy out for $45. @Xplornet
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MJC
(@mjcboutin) reported
@Xplornet Still promoting your list service?
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maggie cassella
(@maggiecassella) reported
@CRTCeng @Rogers @CCTS_CPRST I learned the hard way when you passed me to CCTS w Xplornet. They are a dispute resolution service & nothing else. I don’t need to be burned twice to waste more of my time. Apparently, there is no government agency that penalizes telecom/internet cos for bad biz practices
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☯️Jaina Sedai💛#KHive ⚖️#JusticeForBreonnaTaylor
(@Jaina_Solo_85) reported
I worked for years as a Cust Svc Rep in a call center. I'm not sure I've ever heard of customer service as poor as we've received from @Xplornet. If you still feel we are not worth your time, I will be calling on Wednesday to end our relationship. Thank you. Have a good day
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Metal Wolf
(@m3t4lw01f) reported
Every time I get a notification that my cameras have detected motion, it's because they're coming back on from being offline. The motion they're detecting is the auto-level leveling off. Thanks @Xplornet for being truly awful. You're the best at being the worst.
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Nyles Desrochers
(@BaldurBarons) reported
@windypopfarm @lovestormsMB No problem at all! Im sure everyone’s looking forward to kicking xplornet to the curb!
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet If you're in Leavitt, it would be recommended that you "leave it" to any other ISP to supply you with internet service. That pun is better than Xplornet's service.
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zelium
(@ze1ium) reported
@Xplornet **** you, fuckfuck you i hate you **** you i now have starlink its better, **** you you suck so much **** you suck **** you
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Marion Greveling
(@luvlambs) reported
Xplornet says I can have a 3 mth discount if I talk to tech support. Tech support says I have good line of sight and have to pay $125 to have someone come over. @Xplornet
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Bobby
(@Bobbeyyyyyy) reported
@elonmusk yo can you buy @Xplornet so you can make them good😔there such a bad internet company
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- Julz - {❤️8-2-2🏒}
(@julzlajulzjulz) reported
Hey @Xplornet can you recommend a less shittier internet service than yours? @Bell , @Rogers ...... Anyone wanna pitch in???
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Don McKay
(@Fizzkid) reported
@Xplornet Data caps are not nice during a lock down.