Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Olds, Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Edmonton, Mississauga, Chatham, Brandon, Caledonia, Kitchener and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Olds |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Harrison
(@ImSeanHarrison) reported
Y’all have such bad internet you unhooked both support lines AND deleted your support Twitter, what a fkn joke @Xplornet
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VictoriaL59
(@Victoria59L) reported
@Xplornet can’t get thru on your phone line. We’re on the Bruce Peninsula ~ we’re down. Any updates? Ty
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Chris L.
(@cplocke) reported
@Xplornet can we get an update on why your internet service is out across most of the country? Your service is out more often than it is working. So frustrating!!
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Gundi Barbour
(@GooeyGundi) reported
@Xplornet is there an outage? Beautiful day and I cannot access my wifi. #frustrated
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Matrixxxツ
(@SmevyBean) reported
@Xplornet Hello? May I ask where the Xplornet Support twitter went??
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Megan
(@MegabegaF) reported
@jfkleafs @Slothii @Xplornet That's far from what I hear. I hear #Starlink tends to average around 90-100 mbps on a slow day.
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Diana Poulsen
(@dianapoulsen) reported
@Xplornet can’t get through on your phone, are you having an outage in Ontario? Is it maintenance or something else?
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LuciusBlackwood
(@BlackwoodLucius) reported
@Xplornet what excuse do you have for your poor internet service today? Snowing somewhere? Too cold? Not cold enough? Breezy? Too calm? Too sunny? Too cloudy? I'm sure you'll come up with something.
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Näncy W 🦉🍁
(@NancySWashton) reported
@s_rich27 @Xplornet I was thinking the same thing. @xplornet has by far the worst service in the industry. Brutal.
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Fernando Duque
(@TheDuqueUK) reported
from
Prince Edward County, Ontario
@Xplornet service is down in Ontario and Quebec.......customers waiting to hear ANYTHING from @xplornet customer service
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Mitch Carpentier
(@jpmitchcarp) reported
@Xplornet looks like your service is down across Ontario. Can you inform us of what the issue and expected resolution time is?
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Jordan Haight
(@aJustPHaight) reported
@Xplornet How about you fix the internet outage and let us know whats going on instead of posting bs.
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john smith
(@hundibundiman) reported
@Xplornet My Internet is down for the 3rd time in less than 2 months. I’ve been calling for over an hour and I can never get through on your tech line. Answer your damn phone.
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Jeff Hitchcock
(@Jeff_Hitchcock) reported
You're offline with xplornet and your service is...
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Jay
(@jaycanjay) reported
@Slothii @Xplornet Same here. They are going to lose so many customers the moment starlink is available due to their terrible service. Have already signed up and waiting.
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Steve Enfelis
(@s_rich27) reported
@Xplornet how do you have a province wide outage for over an hour and not post ANYTHING letting us know what’s going on?! People run companies on your service. Starlink is going to gain a lot of customers from this my god.
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Lynn
(@Lynnincanada) reported
@Xplornet how about an update to your thousands and thousands of customers who are wondering why the Internet isn't working. Can't even call support.. .
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D.Parent
(@DParent49883464) reported
@MIchelleP8844 @Xplornet I have forwarded my down payment to @StarlinkPage and may have to wait a few months but it will be a joyous day when it happens. I fully expect Xplornet’s customer base will be cut by 95% within 2 years, & deservedly so for not updating equipment and charging $$$ for 10/1Mbps.
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Steve Rosic
(@mysmmx) reported
@Xplornet internet is down you know it’s down and are playing like an ostrich with your head in the sand. Things happen totally understandable but keeping us in the dark is bad. You have websites and social channels at your disposal. Nothing. I’ve tried to support you, no mor e!
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Matrixxxツ
(@SmevyBean) reported
@Xplornet Also, why is the service down?
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Kyuu
(@Slothii) reported
@jfkleafs @Xplornet don't know what xplornet you're with but ~$125 a month for barely 5 down with regular surprise outages and poor customer service during said outages.... absolutely is NOT cheap NOR fast
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Whatever
(@MIchelleP8844) reported
@DParent49883464 @Xplornet I got the email that starlink was available in my area last week and took the time to order while on hold with xplornet support for 45 minutes.
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J.R.D
(@K_O_B_O) reported
@Xplornet are you having service issues in Hamilton area?
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Jay
(@jaycanjay) reported
@Xplornet a bunch of your customers are out of service and your phone lines are unavailable. How about a tweet to let your customers know? Starlink can’t come soon enough.
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Isabh352
(@isabh352) reported
@Xplornet any update on this outage? I tried to use my phone to open a case online and couldn’t get anywhere. Will you offer credit or will we have to call back to get a credit?
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Allan Etmanski
(@allanetmanski) reported
@jfkleafs @Slothii @Xplornet Xplornet is not cheap lol I pay $100+ for not even 5 mbps down and not even 1 mbps up.
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Isabh352
(@isabh352) reported
@Xplornet @CTVNews @globalnews any media can pick up this outage? This is a company being given millions in federal grants (our tax dollars) and yet Over an hour and no statement. Also how were all waiting for starlink. #xplornetsucks #xplornetoutagemarch4free
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Kurt Dan Horner
(@kurtdhorner1) reported
@jfkleafs @Slothii @Xplornet I don’t know who you been talking too but Starlink is far from slow lol better get a new source of information
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JustDan
(@strange_danimal) reported
@Xplornet Internet down ,,, Can't call customer support.. Any timeline on how long the service will be down ?
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Billy Pickles
(@BillyPickles6) reported
@Xplornet internet has been down in Wellington area since 4:00pm. See online more people in the same boat. No information on social media platforms /website in regards to the outage. Tried calling but call volume is so high automated system hangs up on me. @Xplornet any updates?