Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Kitchener, Edmonton, Toronto, Hamilton, Calgary, Coquitlam, Grande Prairie, Brandon, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Wi-fi | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Murray
(@Murray70051295) reported
@SpaceXStarlink Good evening I live in rural Canada. We have a wide variety of radio internet and satellite xplornet. The problem is they are slow and unreliable. I am a contractor that would like to become an installer for starlink.
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet 17+ hours of tech support and 2 visits and you’ve made a choice to not help me, we both know you can, you just won’t. Worse? Your employee confirmed it was done for his personal system... yet for me? No way! @APLenehan how can your company allow this unfair treatment?
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DaveMcG
(@FuzzyGross) reported
@SezChris @SpaceXStarlink I currently only have decent speeds because I went to the CRTC and complaint. They found it valid and Xplornet came and finally "fixed" my issues. What sucks is literally 5 min down my road can get bell and rogers high speed but they won't expand down my road at this time lol
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Fast Jeff
(@fastjeff) reported
@Xplornet Nice of Melissa to send that in both French and English. Xplornet is so full of crap.
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ShuBanga
(@shub84) reported
@Bell @Xplornet The Government is saying that internet is a basic need & is essential...but companies like you are slowing down service! At least during the 1st lockdown in Ontario, our internet worked; this time around, we literally lose connection every 10 minutes.
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
@Xplornet I see no point. I called repeatedly already. Was finally told by one of your supervisors that I should have been told when I purchased your service that evenings would be poor. That made me laugh. It also made me give up. See no point in another phone call.
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
Had a “decent” connection for a while. Now it’s out again. ROFLMAO. This is what qualifies as reliable rural internet. Thanks @Xplornet well, at least we don’t have to worry about watching Netflix. I may have to cancel that today. Can’t watch it anyway. #ruralinternet
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AutumnAurora8911
(@AAurora8911) reported
@Xplornet Would have been better if my Xplornet wasn’t down And I didn’t need to use all my phone data plan to video call my loved ones.
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Fast Jeff
(@fastjeff) reported
@Xplornet Did this somehow benefit xplornet customers overpaying for terrible internet? No, of course not.
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Reiko Koyama
(@reikokoyama79) reported
@albertarebel1 I totally think that's xplornet. And then Telus hubs. I legit had dial up speeds with both, and they did nothing to fix it. At least CCI answers their phones!
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Debora Bonsignore
(@DeboraBons) reported
@Xplornet is anyone going to pick up the call. Been on hold for over 4 hours today. Horrid experience!!
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Fast Jeff
(@fastjeff) reported
@Xplornet Oh look, xplornet marketing team managed to find something else to point at, really putting in that holiday overtime. Xplornet is a terrible ISP.
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Dubbloseven
(@Dubbloseven) reported
@xplornet stop throttling beyond what Canadian law allows & lying to customers/Canadians. Its not their router, infrastructure, customers PC, the tower, oversold network. Its deliberately being slowed, throttled& traffic management. Why sell more when u get away with selling less
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Cindy Doroschuk
(@fontgirl) reported
All I want for Christmas is a good internet connection @Xplornet seriously 50 minutes to wait for customer service I need a better provider that can service rural #manitoba what’s it going to take?
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Reiko Koyama
(@reikokoyama79) reported
@albertarebel1 Brutal. I tried to switch back to xplornet during the summer. Amd the installer came out, told me the tower guaranteed by the sales person was on a stop sell, and had been for like a year, and I'd probably get service like I had previously. So I stayed with CCI.
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ
(@JohnnyKasudluak) reported
Xplornet News, As a customer we had switched over from the KA2 satellite to keep Xplornet as our isp. I specifically asked to keep my overage plan b4 the switch, that it was only equip change, which they confirmed. Then we are at limit state? 2nd call, 3rd call. Wtf, plan n/a?!
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Rei
(@Narushiima) reported
Love it when my internet is down for 3 days. @xplornet is so bad but the only ISP I can get
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Kim Carson
(@KimYCarson) reported
Seeking assistance from @Xplornet has been beyond frustrating. Treated so poorly by customer service.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet There is no troubleshooting required. You throttle my internet every day if I am trying to download something. Works perfect in the middle of the ******* night or early morning. Just admit your piece of **** system can’t handle the traffic.
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Sean Moore
(@smPhreakazoyd) reported
@Xplornet What does xplornet plan to do to help lockdown people in ontario? maybe unlimited again for rest of dec 2020 and jan 2021 to help the customers out?
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m3t4lw01f
(@m3t4lw01f) reported
Explosion in Nashville takes out major infrastructure for AT&T customer, affecting Internet access. Still better access and speeds than @Xplornet. GG, @APLenehan. Your company is literally worse than a company who just got blown up.
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brandon smith
(@brandon90053725) reported
@Xplornet I’m not at my house right now so I’m not gonna say anything about right now but practically every Christmas you give me less than 10 Mbps consistently so **** you
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Christopher Rogers
(@therealcpr83) reported
@Xplornet Melissa can't be a real customer, none of your customers whatever say anything so nice about your shitty company.
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Brad Hutchinson
(@wgcgreens_brad) reported
@jaydotseedot @Activision We live out in the country on a lake with really bad internet from #xplornet with a 50 gig monthly cap. It’s the best we can get. If I had have known it would require 200gig update on a brand new game I never would have gotten it. Frankly I hate the new systems
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet u not photographers, u stupid ********.
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
My #ruralinternet sucks. So, I’ve rediscovered my DVD and VHS collection. Watched Die Hard last night. Under Siege today. Then maybe a John Wayne flick. Thanks @Xplornet I had totally forgotten about this box of viewing gems.
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Jim Bandell
(@BandellJim) reported
@Xplornet worst customer service!!!! Done. Changing providers!
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AutumnAurora8911
(@AAurora8911) reported
@Xplornet Put one between colchester and Kingsville please. My kids cannot do their online schooling (it’s the ONLY option at the moment) because our internet is too slow 1mbps at best. $140 a month is criminal. Currently a complete outage had to use all my data to video chat my loved ones
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albertarebel
(@albertarebel1) reported
@reikokoyama79 I was the other way with cci. When xplornet slows me down I can still look at tweets and see the gifs and videos. I couldn’t do that with cci. I also told the cci installer he was pointing the hardware in the wrong direction but he wouldn’t listen. So after 2 years I said bye
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Charles
(@Charles96209000) reported
@Xplornet Sold me on a 50mb/1mb unlimited packaged I cancelled within two weeks because my avg speed was around the same as my 10mb/1mb DSL connection. Calling support twice revealed they OVER SOLD the tower even after the install guy said it had a solid connection. Kemptville, ON area.