Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Olds, Edmonton, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Olds |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Calgary |
Wi-fi | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Lystiuk
(@jpete2424) reported
@MobileSyrup My starlink service is incredible! Beats Bell and Xplornet by miles. I honestly can't believe Bibic made this outlandish claim
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Marion Greveling
(@luvlambs) reported
@Xplornet @sheepfarmbecca 6.70 Mbps download 1.78 Mbps upload Latency: 27 ms Server: Toronto Your Internet connection is slow. This is about as good as it gets here. Evenings and weekends are terrible.
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Nep
(@Nep03034037) reported
@Xplornet yo wanna get ******** out of Canada and just go out a business already??? Its a legit miracle you guys are still operational
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Ameya Dalvi
(@ameyaD16) reported
@Xplornet @Xplornet I clicked this picture post my chat with xplornet Technical support. Somehow they don’t know what is happening either, they said they find it miserable to work for you guys. @Xplornet if we pay 100$ for 10 mbps speed, atleast give around 5.
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rahil
(@rahil65096366) reported
@Xplornet what’s with the **** services, I called yesterday for 1hour for them to tell me that there’s something wrong with the tower. he also stated “By tomorrow your wifi should be good” and here I am running almost 2 MBPS while paying 130$ for 50 MBPS. Do something about it.
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Nep
(@Nep03034037) reported
@Xplornet Firewall has literally nothing to do with internet wtf
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Dina Jones
(@DinaJon60818043) reported
xplornet customers , I have satellite and had no service on 27th and today May 1 really bad. Integrated solution guy never showed or called, some ticked. I just upgraded too. Area< I hr north of Edmonton 40 min. east of Westlock .
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Lewis Bron
(@lewisbron) reported
@Xplornet I’m not ******* going to dm you because you just gonna say the same ****. “There is no problem with your internet”. Like stfu and fix it. Y’all should be scared of going out of business in the next few years
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Marion Greveling
(@luvlambs) reported
@Xplornet That's great! Here's the test result in Ontario just now. 4.35 Mbps download 0.88 Mbps upload Your Internet connection is slow.
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Craig Beckett
(@mrcraigbeckett) reported
@ThompsHeather We are lucky to have two services (even though the cost is more than what we pay to heat our house). Bell rural wireless home internet and xplornet. We moved to Bell as xplornet throttled their service at peak times.
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Nep
(@Nep03034037) reported
@Xplornet whys it slow now
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Frank Reardon Photos
(@FrankReardon1) reported
@fanCRTCProfling @LavergneRobert @Xplornet Wow living up here we never hear anything about them.
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Nep
(@Nep03034037) reported
@Xplornet wait its not?? Its working fine on your end??? Wow odd cuz sure as **** isn't for me
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Commissioner Miner
(@fanCRTCProfling) reported
@FrankReardon1 @LavergneRobert @Xplornet Rogers goes down more than Xplrnet. You should see their twitter support. I think this coming fall will be 2 yrs of people screaming of no service.
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Richard Demeurichy
(@RDemeurichy) reported
@Xplornet you suck .. your service sucks .. asshats
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Jesse Kosuth
(@JKosuth) reported
@Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.
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Lewis Bron
(@lewisbron) reported
@Xplornet hey look my internet went out again. That’s so weird. Fix your ******* **** or I’ll sue your *** you *****
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Necrow
(@EJGames4) reported
@Xplornet I have called Multiple times and nothing ever changes. Yall say we have perfect signal but I had to go on my data to tweet this.
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet So Xplornet claims to have fast reliable internet. Yet it's all dependant upon things that are out of the companies control? That makes no sense. Paying $100 a month for this? Why not supply costumers with proper working equipment, and when there's an issue send someone to fix it
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet I would, but I would have to call every day, maybe even two or three times a day because the service is always this bad and your phone service is not much better.
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Jessica VanDusen
(@Jesticul8Wildly) reported
@NorthBelle4 I don’t like him and I’m conflicted because we have **** internet but apparently his Skynet is worth the exorbitant upfront fees vs. overpriced peasant offerings (*ahem* @Xplornet) So here we are, schmucks on the ******* waiting list...🙄
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Nep
(@Nep03034037) reported
@Xplornet everyone that work there brain dead?? Cuz damn ur **** sucks
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Nep
(@Nep03034037) reported
@Xplornet Hey **** heads wanna stop taking pictures and fix ur garbage services?? No? K **** u guys
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Elizabeth Ferguson
(@eferguson44) reported
Oh my goodness xplornet Sucks A$$ today. Frigging crappy service. Come on Starlink..
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Necrow
(@EJGames4) reported
@Xplornet So we had the up to 25mbps package and got speeds of 5 to 10 mbps on average. We never saw any faster than 12 I think. We have since upgraded to the 50mbps package and get 10 mbps. Its really pathetic, I have also been told that the speedtest is a lie by tech support.
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Christine Walker
(@whatsupwalker) reported
@StarlinkPage when are you going to come to Mono? Sooner rather than later would be great as I can’t take much more of the poor internet that @Xplornet is providing.
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Hammer
(@pingupissparty) reported
as I make the jump to starlink whenever they ship me the ******* **** I need, I'd like to remember all the good memories I've had with @xplornet 1. being completely unable to play any sort of game at all online with my friends that isn't turnbased
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sheryl
(@sheryl71107825) reported
@Xplornet Just called support because the internet is down again and we are homeschooling on line. Was told that all they can see is the same report that has been up for 3 months about a tower they are working on. Said he couldnt do anything just try repowering. Glad i am now paying more!!
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Necrow
(@EJGames4) reported
@Xplornet Just to mention the service guy that came out here used the same speed test, and the installer used it too. We got a new wifi modem and it still was trash.
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Holden Blake
(@HoldenAndrewBl1) reported
@jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡