Xplornet

Xplornet Outage

Is Xplornet having an outage right now?

Xplornet is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

 No problems detected at Xplornet

Xplornet problems in the last 24 hours

Xplornet Outage Chart 11/29/2020 11:50

At the moment, we haven't detected any problems at Xplornet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 80.49% Internet
  • Wi-fi 8.62% Wi-fi
  • Total Blackout 5.75% Total Blackout
  • E-mail 3.49% E-mail
  • TV 1.03% TV
  • Phone .62% Phone

Xplornet Outage Map

The most recent outage reports and issues originated from Toronto, Cambridge, Mississauga, Edmonton, Brampton, Arkell, Montréal, Shubenacadie, Halifax, Newmarket, Cobourg, Red Deer, Ottawa, Penetanguishene and Spruce Grove.

CanadaCambridge Internet
CanadaToronto Internet
CanadaCambridge Internet
CanadaMississauga Wi-fi
CanadaEdmonton E-mail
CanadaBrampton Internet

Xplornet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Xplornet Issues Reports

Latest outage, problems and issue reports in social media:
  • malloveryy mal (@malloveryy) reported

    Haven't ******* about xplornet lately. It still sucks. (Ps thanks for making me unable to watch greys super great service glad I pay so much for you)

  • JeffMarrrrrchan Marchant, JP (@JeffMarrrrrchan) reported

    @madinuk @FrankReardon1 Im not trying to minimize your concerns but the vast majority of rural Canadians are unable to connect. Our county council for example just spent 2M with xplornet to introduce LTE service, its $99/month for 25mbps. I just got online, I had previously had 1mbps for the same price

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet We're not going to forget how poor your internet experience is no matter how much filler you pour into your twitter feed. Work on bettering your service instead of hoping marketing can "fix" your problems as an ISP. Until then, I'd recommend everybody avoid using xplornet.

  • cody_bowie Cody Bowie (@cody_bowie) reported

    @Xplornet anyone else experiencing issues around Huxley Alberta? Havent been able to connect since yesterday morning

  • RavelsTeen Jon Isaac (@RavelsTeen) reported

    @justin_maybe Interesting prospect. Curious as to whether this sort of model would have more luck increasing internet access to rural areas than the Province's partnership with xplornet. Then again, the residents most in need of service are also the least likely to live in a municipality.

  • Emma_McPerry Em 🤠 #Earper4Life (@Emma_McPerry) reported

    @TheSciFiBard And I am with Xplornet a satellite internet and it’s crap! Lol

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @VoosieVooters @Xplornet Tell them to shove their service fee up their ***. That’s what I did when they told me it’ll be $150 for a tech to come out and look at our equipment. Told them they can foot the bill to fix their **** service or I’ll filing a complaint with the CRTC/CCTS. They waived the fee.

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @Xplornet I have been reduced to privately facebook messaging the local tech because your rep refused to contact or provide contact information for him. This is beyond unacceptable. You service a large part of NB, not providing immediate action is atrocious.

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @Xplornet I have been reduced to privately facebooking the local tech because you’re re refused to reach out or provide contact information. This is beyond unacceptable. You service a large part of this country, not providing immediate action is atrocious.

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @Xplornet I have been reduced to privately Facebook messaging the local tech. This is beyond unexceptable, you service a large portion of the province (and country) you cannot just say “too bad so sad.” You need to have techs available on the weekend.

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @xplornet with a large majority of folks working from home, how is it possible that you can’t send someone out to fix my internet before the start of my work week? You are affecting my ability to earn income, I NEED HELP NOW. Can you get someone here?

  • dscseedguy Sean Dunnett (@dscseedguy) reported

    @Xplornet into a 15+hr outage of the former Silo network again. Just the type of service we've come to expect from this company. #fail

  • ssnjagger Susan (@ssnjagger) reported

    @Xplornet when is the outage in Bradford expected to be fixed? It's been out since Thursday night!

  • joepdore joe (@joepdore) reported

    @Lips88 @SucksXplornet Same. 2 outages in 2 years with Silo (routing glitch and a lightning strike). Now at 15 outages since August with @Xplornet Sending this tweet on Koodo LTE because Xplornet is still down (going on 14 hours now)

  • snue1982 Susan Fontes (@snue1982) reported

    @Xplornet Man, I wish I were "Jim". Crap service at best since taking over Silo. Constant outages, and all I get is the robotic answer of "our technicians are currently working to solve the problem"

  • 76Drey Dean Rey (@76Drey) reported

    Xplornet is a huge piece of **** internet company. We dealt with them in satellite and they buy out Netset and everything went to ****. Pallister wants people to stay home. Well provide people with internet companies. Xplornet definitely know how screw something that was good.

  • re_carter Reid Carter (@re_carter) reported

    @Xplornet It’s ok I don’t need my internet that has not been working for 2 days, nor do I need the call back that I have been waiting for. This is terrible service can’t wait for @SpaceXStarlink to become available in Canada... it will literally shut this service down.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Upgrade towers? Nah. Help the xplornet satellite customers? Nah. Lower over-usage charges? Nah. Get users more data? Nah. Build a new office that shows off profits in spite of a majority of angry customers. Yeah, do that.

  • ssnjagger Susan (@ssnjagger) reported

    @Xplornet Any news on the Bradford tower? This is a terrible time to experience an outage for over 24 hours.

  • CarolReynolds27 Carol Reynolds (@CarolReynolds27) reported

    @Xplornet when is the outage in Bradford Ontario expected to be fixed. It's been out since last night. C'mon keep us updated on the progress please

  • brettjpetch Brett Petch (@brettjpetch) reported

    @Xplornet Any updates on when we’ll be back? As a general suggestion it would be nice to see a service outage website at some point that customers can refer to.

  • jfinqc Jean-F Davignon (@jfinqc) reported

    @Xplornet I am a customer that is willing to pay for any usage I need and according to your retention service there is nothing you can do to restore my service for 1 evening. #xplornetnotcustomerfriendly

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet @Jenn_MacDonald_ Why do you ask people to DM you? You can’t verify who you’re talking to remember TH? Or do you want the screen shots from our last discussion where all you did was give me the tech support number because of exactly that reason. “You can’t be 100% sure who you’re talking to.”

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet @XplornetSupport Any updates in the outage in the Bradford area?

  • yzfoxsrm Is it over yet? (@yzfoxsrm) reported

    Still have no internet. Been down since 9:30ish last night. The joys of rural internet, thanks @Xplornet

  • plyburgundy PLY BURGUNDY (@plyburgundy) reported

    @brettjpetch @Xplornet Same here in east gwillimbury. No service since Wednesday. Garbage company

  • brettjpetch Brett Petch (@brettjpetch) reported

    @Xplornet Not going to get anything out of it when the support line says “we are currently experiencing an outage in your area”.

  • owenfrank owenfrank (@owenfrank) reported

    @davidshipley @Spaceman096 @CBCNB with Xplornet a rainy day means sporadic internet service, and the speed is slightly faster than dial-up. Last night with a little freezing rain, internet kept going in and out, no reliability at all. I like your idea about fiber everywhere there is electricity connection

  • shaash79 Karen Dalgarno (@shaash79) reported

    What a way to spend the evening... fighting with Xplornet! First phone call they wouldn’t let me cancel my 90 yr old Grandmothers account, even though my name is on it as well. So I had to wear medical grade mask so I could enter her home during code red. 1/

  • Cboyx4 Cboyx (@Cboyx4) reported

    Wifi so bad im reading. Wtf @Xplornet what happened to the connection?