Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (7%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Dieppe, Montréal, Halifax, Belnan, Truro, Laval, Duvernay-Est, Miramichi, Rapide-Danseur, Westville, Dartmouth, Merigomish, Pictou, Moncton and Lower Sackville.
| City | Problem Type | Report Time |
|---|---|---|
 Dieppe |
Internet | |
| Montréal |
Internet | |
| Dieppe |
Total Blackout | |
| Halifax |
||
| Belnan |
Internet | |
| Truro |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CCTS_CPRST @Google Maybe the Xplornet 5G Service will work during a power outage unlike @Google before 5G but it’s still shit 💩 service with @Google like we always had since the day iPhones 📱 were originally released
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Brad Duffy
(@gbdmedia) reported
from
South Frontenac, Ontario
@APLenehan our local tower has had “known issues” for four years now. Our internet doesn’t work at all now. According to xplornet, there are no plans to fix the tower. This is the worst service I have ever seen. 10 kB/s now. This is shameful.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet I don’t think 🤔 💭 🧠 I ever spammed Xplornet besides doing the whole hashtags thing because I was thinking 🤔 💭 ahead of time and I knew ahead of time that it would be wrong to spam others on @Twitter but they are just using that as an excuse for being rude on @Twitter
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Robert Valke
(@RobertValke) reported
from
Sackville, New Brunswick/Nouveau-Brunswick
Sadly we have a very bad , but expensive internet connection through Xplornet , so can’t work from home . Not only slow but unreliable; room for improvement; but as long as the government let only two businesses ( Rogers,Bell ) harvest the money , nothing will change .
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CCTS_CPRST Xplornet is the only 5G Provider on Earth 🌍 that provides @Google based Internet that’s supernaturally fast and full of shit 💩 but all the other telecom companies are far ahead of Xplornet and that’s why many people are happy 😃 but they don’t deserve to be happy but sad 😢
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.Ashley.Alexis.
(@xAshleyAlexiisx) reported
from
Trout Creek, Ontario
@Xplornet been trying to email and call you guys for a week to become a new customer even after all the bad reviews I have read but you cant even answer the phone or reply so I guess il go elsewhere #xplornet
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Joshua Eaton (约书亚伊顿)
(@joshuahjeaton) reported
from
Gaspereau Mountain, Nova Scotia
@cbraedley @nsgov @developns @Xplornet Upon reading the article it is exactly as I expected. Because I already have the canopy system from Eastlink which is slow and completely unreliable I won't be getting anything for the foreseeable future
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Xplornet might actually be the worst Internet Provider in Canada 🇨🇦 according to surveys done by @Google
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🌤 L&G Weather, News & Traffic ☃️
(@WeatherLandG) reported
from
Augusta, Ontario
@GratisLoqui @Bell @EORN_CA I 100% agree. To @EORN_CA the problem has been solved and Xplornet was the solution in their eyes. Curious how many of the board members at EORN have that service. It’s not adequate. I have Joe 15 and currently getting 5 on a good day. 🤬
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet If a person doesn’t spend that much time on the Internet then they’ll get Xplornet Service if they live in New Brunswick Canada 🇨🇦 but since I’m on the Internet more often and are an adult 🧑 and has more free time in the world 🌎 that means I have to stick with Bell 🔔
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet If everyone in NB used the Internet more often and their weren’t any people going to school 🏫 like myself as an adult 🧑 then everyone would have to switch over to Bell 🔔 in order to cut back on the cost 💰 of Internet Service IT MIGHT BE WHY XPLORNET BLCOKED ME ON TWITTER
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CCTS_CPRST Xplornet Internet is supernaturally faster than @Google but it’s still the same shit 💩 service provided by @Google for @Apple iPhones 📱 since 2006 and that’s why Xplornet deserves a lot of hatred and that’s why we gotta stop supporting Xplornet
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet One of the main reasons why my parents have never had Xplornet even though most people in the province of New Brunswick Canada 🇨🇦 have Xplornet could simply be because I do a lot more research and if people used the Internet more often then they’d have to switch over to Bell
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Joshua Eaton (约书亚伊顿)
(@joshuahjeaton) reported
from
Gaspereau Mountain, Nova Scotia
@cbraedley @nsgov @developns @Xplornet Well that would be an absolutely terrible decision because their satellite service is much better than the canopy system. The canopy system deployed by Eastlink is ridiculously unreliable. No person in their right mind wants that slow system. 1.5 Mbps no thanks
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Joshua Eaton (约书亚伊顿)
(@joshuahjeaton) reported
from
Gaspereau Mountain, Nova Scotia
@cbraedley @nsgov @developns @Xplornet I'm not sure if you're familiar with the canopy system but it's a wireless system that is notoriously poor. If we were actually going to get fibre to the door I would be very happy. They ran fibre to the local Reserve but nobody else has it
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Xplornet didn’t actually promise the 5G Service but they did promise faster speeds with the 5G Internet but they have also been accused of denying the fact that they use the 5G Service to throttle with people’s Internet Connection I see it all happen at Glen‘s House 🏡
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Brett Petch
(@brettjpetch) reported
from
Bradford West Gwillimbury, Ontario
Thanks @Xplornet for your incredibly stable service… is what I would say if my internet wasn’t down right now #xplornet
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Barbara Wallace
(@Babsblw) reported
from
Meaford, Ontario
Wish we could as @Xplornet satellite service is the worst ever!!
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Maybe they don’t want me providing them with better service and having companies like @Bell pay them the extra fees 💰 even though Bell would likely do that to Xplornet if Xplornet was willing to create better service because Bell has more power and owns a major tv 📺 station 🚉
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @cbcmarketplace @CanadianPM @Bill_Morneau @JustinTrudeau @CCTS_CPRST @Canada @Bell Maybe the government of Canada 🇨🇦 wanted me to use Bell instead of Xplornet so I could get better Internet Service because they realize that I’m gonna he spending a lot more time on it compared to the majority of people in Canada 🇨🇦 who spend like only a few hours on it
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Heather Pratt
(@Heatherpratt90) reported
from
Amherstburg, Ontario
@Xplornet You’re late for April Fools @Xplornet, how about providing the service that you’re billing folks for!! Almost wish I had my 28k dial up modem, think that would give me better connectivity!!
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🌤 L&G Weather, News & Traffic ☃️
(@WeatherLandG) reported
from
Augusta, Ontario
@747_s @Bell @EORN_CA @SteveClarkPC @MikeBarrettON @Xplornet Our friends at @EORN_CA are supposed to be representing us but they’re endorsing an inferior service. They need to ditch Xplornet and support reliable, affordable carriers that people here can afford. I pay over $100 a month for 15 Mbps this is not a reasonable expense!
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Marci Girling McPeak
(@mingo59) reported
from
Calgary, Alberta
@ilonagrace_ @Xplornet same for us, no signal at all! ... don’t bother to phone to complain, as they just don’t bother to answer!
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @Google Xplornet does actually have 5G Internet already but it’s not really that great 👍 and all they do is try to bypass all the @Google Service that you get with 4G and it messes with your Internet and you shouldn’t use the service at all and they use fake content from @Google
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Xplornet really has no experience with 5G whatsoever and they’ll use the 5G Connection to bring you into a fake Internet Server that you cannot normally get with regular Internet and their service is too crappy and cheap and it doesn’t really provide any 5G Internet whatsoever
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CCTS_CPRST Xplornet is not gonna be able to compete with all the other 5G Internet Providers and Xplornet is the only 5G Provider that gives no hoots about video games 🎮 and they care too much about @Google and that’s the main issue with Xplornet and that’s why it’s shit 💩
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Derek Thorne
(@Thornzy) reported
from
Springfield, New Brunswick/Nouveau-Brunswick
@Xplornet @XplornetSupport I’m so frustrated with the slow and lagging satellite Internet service! We have teenagers trying to do home work and can’t even watch a short video. I pay $130 per and It’s been 5 years. It’s not the heavy usage either, been like this from the start.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CCTS_CPRST Xplornet is basically supernaturally fast download @Google Internet Speeds but without the 5G Service and it’s shit 💩
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Lindsay Masse
(@lmasse729) reported
from
Macdonald, Manitoba
@coreymyersphoto @winklercoop @Xplornet Heard lots of guys complaining about Xplornet, I use and know a few that have switched to Visp and like it. No help on installers tho
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet A lot of the people who use Xplornet Service end up getting crappy service because they don’t have enough free time because they don’t have parents who raised them well and I’m very fortunate to have very good parents and that’s why I didn’t go to college school 🏫 like most