Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (3%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Brampton, Baie Verte, Montréal, Steinbach, Calgary, Etobicoke, Charlottetown, Ottawa, Saskatoon, Gatineau, Dufresne, Fredericton, Kingston and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Brampton |
Internet | |
| Baie Verte |
Internet | |
| Montréal |
Internet | |
| Steinbach |
Internet | |
| Steinbach |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Freedom Dot CA
(@freedomdotca) reported
@Taylor18Petty @Xplornet None. Apparently it's an upstream issue effecting the whole area...
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Paul Rhodes
(@Badenoch1) reported
@Xplornet The usual canned response. This is not a question about my account but your response regarding all of the Xplornet accounts left without service due to the Rogers outage. They are providing compensation equal to five days of service. What are you doing?
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OfftheGrid
(@fishingwicked) reported
@Xplornet @jaceetheridge They say this in Public areas but they simply do not care and never improve.
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vrstarkZ
(@vrstark2) reported
@Xplornet @mommag015 Is there an outage in Saskatchewan??? I'm in the Nipawin area and it's been out allllll day ffs 😡🤬🤬🤬😤😤😤😤 NOT IMPRESSED FFS #XPLORNET YOU SUCK
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet can you fix my internet please
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✨Clearing tags✨
(@Anon68049697) reported
@Xplornet Whats up with the wifi in prince edward county, its just not working. any clue when it will be back up?
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Gentrify
(@gentrifyfinance) reported
@Xplornet service not working
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Living Sky Winery
(@livingskywinery) reported
@Xplornet any updates on the outage at Perdue since yesterday? The phone message hasn’t been updated and just trying to plan for the week.
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Ash Monture
(@Ashhketchum69) reported
@MeganMcLaren3 @Xplornet Yeah it’s been down for awhile here. Terrible. Do better @Xplornet
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Just Arjentine
(@Arjentine) reported
This will be the 3rd time that our phone service from @xplornet has been discovered not working after someone tried to call us and then afterwards let us know. That is besides the rain-fade Internet and garbled voice messages. #poorservice
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amy
(@purvis_amy) reported
@Xplornet I always do and they can’t do much. Always a short temporary solution. Your internet is terribly unreliable speed wise esp. during high tourism times in high tourism rural communities. Overloaded.
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet account number 1502785 have been down all day, we are a phone based business
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OfftheGrid
(@fishingwicked) reported
@Xplornet No they aren't. @Xplornet is the WORST Internet Service Provider #Deplorenet
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tying up loose ends
(@Rosebuddy1973) reported
@seanphwood_sean @Xplornet Still no service everyday from 8:00 am until noon. As soon as we can find a decent broadband service we are switching.
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Ryan Gillespie
(@ringneckryan) reported
@divinebovine1 Xplornet. Been there and done that. Worst experience ever. Had to get a lawyer cause they kept charging my credit card. They didnt make it easy
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Paul Rhodes
(@Badenoch1) reported
@Xplornet @alrodford Rogers is discounting customers the equivalent of five days to compensate for the outage. Is @Xplornet extending a comparable discount to its customers?
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Donna 🌻🌻🌻
(@HanznFranz) reported
@Xplornet Internet service is down at Harris, Saskatchewan. Is this a tower problem?
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Freedom Dot CA
(@freedomdotca) reported
@Taylor18Petty @Xplornet And of course good luck getting through to anyone. Been on the damn phone with them all morning and keep getting hung up on every 20 minutes, so have to restart the call... Worst ISP ever.
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Just Arjentine
(@Arjentine) reported
@Xplornet We attempted to contact you via email yesterday and were sent a troubleshooting guide. It did not help. After some googling, we figured it out on our own (it was the router). I am still unhappy with this service (not directed at the innocent social media person ofc).
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Ian
(@IanMcPHE7T2) reported
@Xplornet I will be cancelling my LTE at home end of the month. My prayers have been answered with the availability of fibe at 500/100 for LESS than it pay for maybe 9/.5 The satellite will be addressed next. $45 a month for service suspension? Wtf
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Megan McLaren
(@MeganMcLaren3) reported
@Xplornet is your service down? Don’t ask me to call,need your service to call #ruralinternetsucks
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thatdudenextdoor
(@thatdudenxtdoor) reported
Dear @elonmusk : My rural internet (Xplornet) is god-awful. If I buy a @Tesla could we negotiate @SpaceX Starlink internet at a discounted rate? Sincerely, Pierre J
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
@prinzadelbart @FrankReardon1 @3Ayaruak My service is not too bad for reliability. It might be slower with less GB than Frank's though, Xplornet let me know before I'm not in the same zone for their newer satellite
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C.
(@C_of_hawthorn) reported
@Xplornet the most useless internet service since dial-up 🙄 #xplornetsucks
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Ian
(@IanMcPHE7T2) reported
@xplornet yet again no internet on a clear day. Did someone shoot down your satellite? Class action suit anyone?
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OfftheGrid
(@fishingwicked) reported
@APLenehan @Xplornet Worst ISP ever. Worst Customer Service. Worst leadership. #deplornet
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TYW11
(@TylerWi49866913) reported
@MFibrillations Let me tell you about Xplornet. Xplornet wifi is the closest thing you can get to hellish wifi. Once I tried to open my email but because of the ****** service it took over 7 hours for my email to open.
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet no one will help me ,2 days with no phones,no one their cares or will help us.If you do not have the ability to fix your phones why not tell us and we will explore a new provider
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The Avros / Les Avros
(@AvrosClub) reported
@GreatRootBear @TorontoDefiant @Xplornet Feels bad man
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Taylor
(@Taylor18Petty) reported
Anyone else having issues with @Xplornet this am? #internet