Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Stratford, Middle Sackville, Cambridge and Midland.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
Internet | |
| Vancouver |
Internet | |
| Saint-André-Avellin |
Internet | |
| Charlottetown |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh G Rekshun
(@ThirtyStone420) reported
@Mark_Goldberg @Xplornet By far the worst provider in the history of the internet. It’s 2021, why am I still having to deal with dial up speeds?? Oh right. Because Xplornet oversells towers and then throttles their speed to make up for it.
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dave jupp
(@hullcitydave) reported
Once again Xplornet you have let me down!! Missed both the disallowed goal and the Spurs goal!!. Rural internet my ***! #xplornetsucks
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Josh Richardson
(@Dipperichardson) reported
@2closetocall @EricViola_ @CurtisFric I can live with a percentage of your tax dollars making it so Xplornet isn't allowed to price gouge anymore. I won't lose too much sleep over it. Many rural people who were forced to do work/school over Zoom calls literally had zero options because of how bad xplornet is.
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Shawn Mullin
(@Shawn_Mullin) reported
XPlorenet trying to steel 90.00 off me. On hold for 1 hour. Bad product bad service please all stay away. #Xplornet
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IdRatherBeBaked
(@FeministHousew1) reported
So @Xplornet I've been begging you for 3 years to get my service fixed! I'm paying over $100 each month for internet that works about 40% of the time and that's ONLY if I use an ethernet cable!! This is why people hate @Xplornet!!! #FixYourService #FuckingRipOff #XplornetSucks
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Metal Wolf
(@m3t4lw01f) reported
@FeministHousew1 Have you filed a complaint with the CCTS? I have moved on from Xplornet now (thanks Starlink!) but I filed a complaint and outlined what I thought would be fair. Canceled the service before the CCTS complaint was all finalized so I let them off the hook on my demands though.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet You know what doesn't deserve the term hidden gem, right? Drumroll please.... Your service! (I bet everyone reading this totally didn't see that coming.)
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Marion Greveling
(@luvlambs) reported
3.91 Mbps download 1.87 Mbps upload Your Internet connection is slow. These are some of the best numbers I get @Xplornet
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet so I should just expect your crapy service to go out for 5-12 hours every week then, huh? #xplornetsucks
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DingDongTheRatIsDead
(@MIchelleP8844) reported
@Xplornet Are you having trouble in Flamborough this morning. My internet service is more horrible than usual.
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Loricat
(@VoosieVooters) reported
@gmattthews77 @Xplornet I have not heard of anyone around here getting better service from upgrading with Xplornet, just a bigger bill each month. Xplornet keeps sending out the adverts and emails on a daily basis though, trying to convince people.
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Fast Jeff
(@fastjeff) reported
@Xplornet This hurts University of Lethbridge more than it helps them. I wouldn't go anywhere they only have xplornet available. Avoid xplornet, they are a terrible ISP.
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Grant Matthews
(@gmattthews77) reported
@Xplornet - upgraded my service in the hopes that it would lead to a better connection. Guessed wrong. Service is no better. #notmad, #disappointed
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@Marcus24576385 @elonmusk @vincent13031925 Lots of cell phone providers give you a free or discounted cell phone. They make their money on the service. Same with ISP's. I paid nothing for my original satellite dish from Xplornet.
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Jordan Leroux
(@jordan_leroux) reported
@Xplornet outage. Again. We just turned it back on and it’s out again. No reliability. No customer service. I guess we just wait for cogeco
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Lisa Cranston, EdD
(@lisacran) reported
@Mark_Goldberg @Xplornet Worst internet ever. We left @Xplornet as soon as another option became available but suffered through three years of incredibly slow internet and ridiculous data limits. Good riddance!
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Metal Wolf
(@m3t4lw01f) reported
It's really rather sad that @SpaceX Starlink beta, even with outages, downtime and potential hardware issues is light years better than @Xplornet's LTE service. I was told "don't cancel your service until it's out of beta" but I didn't even hesitate as soon as my dishy arrived.
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Marion Greveling
(@luvlambs) reported
@Xplornet 1.19 Mbps download 0.37 Mbps upload Your Internet connection is very slow. Here's the evening update. And yes, I tried calling tech support. And no, I am not having a tech come out for $125.00
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D Banks 🇨🇦
(@dbanks460) reported
@Xplornet You have reviewed my account many times and basically said there is no fix sorry about your luck even after numerous CCTS complaints. You continue to advertise speeds you simply can not provide to people and charge outrageous prices. Fix your system.
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Bill Barteau
(@BillBarteau) reported
@Xplornet Signed up for @StarlinkPage service today. They mail their equipment instead of charging unnecessary fees to deliver things that I can install myself. Looking forward to no bills from you as an ISP and Shaw for TV. Overall monthly savings. #YouBlewIt
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Metal Wolf
(@m3t4lw01f) reported
@clothmuffin @Xplornet As an ex-Xplornet victim myself, I was warned that "Starlink is a beta service and may not live up to your expectations". Just popping in to say that it's been fantastic compared to Xplornet. Speeds that are actually usable and a lot more stable. I didn't hesitate to cancel.
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retroflier
(@retroflya) reported
@Xplornet internet service so ******* useless I have to switch to using my cell phone as a hotspot after 4pm. Service cuts out like clockwork. Outages last until roughly/coincidentally 12:30am. Currently using hotspot.
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D Banks 🇨🇦
(@dbanks460) reported
Again @Xplornet speeds are so god awful that I can't do my work from home. Thanks xplornet for providing such a garbage service to rural residence for insane high prices. Glad that Bell and Starlink will put you out of business soon enough much deserved for how you treat people
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet, you post about your service upgrades but the majority of people I've spoken to had experiences that mirror my own: slow and unreliable service and long wait times for phone support only to be told "restart it" and when then doesn't work, schedule a tech for days later.
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IdRatherBeBaked
(@FeministHousew1) reported
@Xplornet Yah I've been doing that for 3 YEARS!!! And guess what! My internet still doesn't work, no one will help and the company won't send a technician to fix it! So what does a person do when the company they PAY for a service doesn't provide the service or assistance????
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Marion Greveling
(@luvlambs) reported
0.92 Mbps download 1.98 Mbps upload Your Internet connection is very slow. Just another Saturday with @Xplornet
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FoxYoda7
(@FYoda7) reported
@Xplornet outage in Eatonia SK. Any update on a fix?
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TrickyFoxx
(@FoxxTricky) reported
@Xplornet I would like to connect to what matters most but I have no useable internet speeds available in the Chatham-Kent / Ridgetown area...can you please let us k is when the issue will be fixed?
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Prairie Hoarder
(@HoarderPrairie) reported
@Stuthefarmer @Xplornet Kinda like Xplornet. Cold/Slow and needs Sasktel to back up it's ineffective service. STARLINK COMETH!
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Fast Jeff
(@fastjeff) reported
@Xplornet This xplornet user says that xplornet and it's service deserves the term, "steaming pile of crap". Experience things like 2010 technology, little to no bandwidth, frequent outages, no customer care, tiny data caps, horrible twitter marketing, bigger bills with no upgrades, etc...