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Xplore

Xplore service status: outage reports and connection issues

Why is my Xplore service not working?

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Full Outage Map

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 70% Internet (70%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 3% E-mail (3%)
  • 2% TV (2%)
  • 0% Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Calgary, Toronto, Red Deer, Ancaster, Halifax, Brampton, Edmonton, Bridgewater, Toronto county, Dartmouth, Cambridge, Mississauga, Winnipeg, and Deux-Montagnes.

CityProblem TypeReport Time
Montréal Internet 9 hours ago
Montréal Total Blackout 24 hours ago
Montréal Internet 1 day ago
Calgary Internet 1 day ago
Montréal Internet 2 days ago
Montréal Total Blackout 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.

  • Shuswapgigi
    G. Louise (@Shuswapgigi) reported

    @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

  • pandamoan
    peter sutherland (@pandamoan) reported

    What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.

  • MarkC_Avgi
    Mark Carruthers (@MarkC_Avgi) reported

    @jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.

  • GoldenDragonXll
    Cowgirl Quinn 🇨🇦 (@GoldenDragonXll) reported

    @xplore_ca Wifi is still down in PEI...

  • becca9913
    Becca B (@becca9913) reported

    @xplore_ca internet has been down in our area of North Bruce Peninsula for almost 24 hours now with no resolution in sight. Any chance you guys can look into fixing this???

  • Onne_deBoer
    Onne de Boer 🍊🇳🇱🇨🇦 (@Onne_deBoer) reported

    @xplore_ca are you having problems in central/Fredericton NB areas with internet?

  • simonthedog924
    Brent Hicks (@simonthedog924) reported

    @xplore_ca why is the service so terrible all of a sudden????

  • GerardCooke8
    Gerard Cooke (@GerardCooke8) reported

    @xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.

  • cattlemen1979
    @cattlemen (@cattlemen1979) reported

    @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

  • tecnogreen
    Oscar Diaz (@tecnogreen) reported

    @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?

  • WarMistweet
    Injured At Work (@WarMistweet) reported

    @xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?

  • KingPearye
    Smokey Bull 😤 (@KingPearye) reported

    @ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.

  • MADmarky112
    Systematic Hands (@MADmarky112) reported

    @xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all

  • Ansovald
    Tibalt Ablaze. (@Ansovald) reported

    @xplore_ca Found the issue, you guys did some tower work in my area during the day but still had no internet when I got home late Friday, the issue was the cable that ran from dish on my roof to my power box ( p.o.e box) came unplugged.

  • mcleodtaylor1
    Taylor (@mcleodtaylor1) reported

    @rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩

  • moegaultier
    Moe G (@moegaultier) reported

    @xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…

  • chavela85
    Chavela (@chavela85) reported

    @xplore_ca been having problems with your internet for a month. Now it's super slow and I have to wait for some technical department! Customer service sucks!!! Why does it take so long to get resolutions??!! Going to have to go back to starlink.

  • nicoleb1978
    nicole brown (@nicoleb1978) reported from King, Ontario

    @xplore_ca service is down again..... last 2 hrs.... bradford tower!

  • JessGreenfield
    Jess (@JessGreenfield) reported

    @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

  • MasonXavCam
    Mason (@MasonXavCam) reported

    PSA: @xplore_ca is garbage.

  • Lucas_Bourque_
    Lucas Bourque (@Lucas_Bourque_) reported

    Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

  • xIAmTurbox
    xIAmTurbox (@xIAmTurbox) reported

    @xplore_ca Maybe fix your outages ànd notify your customers

  • the905arts
    🇨🇦Matthew Dunn🇨🇦 (@the905arts) reported

    @xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!

  • TimMac1173045
    Tim Mac (@TimMac1173045) reported

    @xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.