Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Halifax, Thornhill, Montréal, Middle Sackville, Vancouver, Thurso, Rapide-Danseur, Steinbach and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Saint John |
Internet | |
| Brampton |
Internet | |
| Ottawa |
Internet | |
| Milton |
Internet | |
| Bradford West Gwillimbury |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis
(@lewisbron) reported
It’s embarrassing how **** your internet is @Xplornet
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m3t4lw01f
(@m3t4lw01f) reported
Today there was an unknown vehicle in my yard. My daughter noticed. My cameras didn't. You know why? Because @Xplornet is Canada's worst ISP and my entire network ceases to function if I enable video recording on my security cameras, even at the lowest quality settings.
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Christopher Rogers
(@therealcpr83) reported
@Xplornet Garbage in, garbage out. The Xplornet way.
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet I have been on the phone with you for over an hour everyday since the internet has been “restored” and still, no resolution. I have to wonder what you think my time is worth? 6 additional hours and counting and yet no action!
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m3t4lw01f
(@m3t4lw01f) reported
I don't hate many things, but I truly truly hate @Xplornet for being the worst ISP in Canada, and I have a very strong dislike of @APLenehan at the top. Your company is trash and your advertising is a lie. Everything about this is wrong. Rural Canada deserves better.
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Larissa Nahuliak
(@LNahuliak) reported
@Xplornet a movie that should have taken less than 2 hours to watch has now taken us over 3. And we are not finished yet. Your service is horrible and your call line is a 45 minute wait. This is 2020, I expect better and pay for something I do not even get to use.
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Von
(@DatVonGuy) reported
@lewisbron @CCI_Wireless @Xplornet Lol I don’t know. Service was ok before. Just went for ****. Then I found out about the business acquisition.
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PEI POLITICAL DISCUSSION
(@PEIPolNews) reported
@DarcieLanthier @hannahbethbell Lack of Internet access, acceptable internet access, is the problem. We need better than LTE and crap Xplornet. Half this province is rural residents. The piecemeal initiatives they are doing now is not acceptable.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet At least @elonmusk doesn’t **** with his customers like 👍 Xplornet does but he respects ✊ my ideas 💡 on @Twitter
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gfidd
(@gfidd) reported
@Xplornet HAHAHAHAH. Must be a staff member. Because I was with them for 4 years and it was utter bs for 3.5 of those. Oversold crap. Not upfront about how debilitating their ITMP is. Not upfront about their ITMP at all.
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Larissa Nahuliak
(@LNahuliak) reported
@Xplornet the year is 2020, the technology that exists in this era should allow for better service than what we currently receive. This is absolutely ridiculous, frustrating and how are my children to remote learn with this horrible internet.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
At least @elonmusk doesn’t block and censor users like 👍 @Xplornet unless they criticize him for something that he does wrong 😑 or don’t support his business 👨💼 practised otherwise besides being critical
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Lewis
(@lewisbron) reported
@Xplornet you guys are ***. fix your shitty *** internet before you get put out of business
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Paul Adamson
(@Paulywoggsvoice) reported
@Xplornet Yes, just look at all the awesome things you can do when your Internet service is awful. Gardening, baking bread... you name it!
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Bryan Crowston
(@BCrowston) reported
@Max_Shields You must also be an Xplornet customer.
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Fast Jeff
(@fastjeff) reported
@Xplornet Damn it, I hoped Canada wouldn't waste of the new broadband funding on falling for xplornet's blatant lies but they did. Xplornet will upgrade a few towers and then throw the rest of the money away on "marketing" on twitter. We're not seeing any of these "upgrades" in BC.
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JWG
(@buddydog09) reported
@Xplornet Same old lame line with the same old slow connection.
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Lewis
(@lewisbron) reported
@DatVonGuy @CCI_Wireless @Xplornet Is that what made my internet just instantly stop rn or what’s going on down there lmao
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Fast Jeff
(@fastjeff) reported
@Xplornet As a BC customer, you're so full of it. We haven't seen any kind of upgrade to our network. You actually lowered data limits and raised prices while lying about unlimited usage. Hope people see through these lies.
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Bobby
(@Bobbeyyyyyy) reported
@Xplornet Is there a downage in Halton Hills On? Internet has been bad all day 🙁
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Richard Ng
(@GreatRootBear) reported
@Xenhas Lol. Not suspicious at all. My xplornet sat service has been unusually stable this weekend too.
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Xenhas
(@Xenhas) reported
@GreatRootBear The starlink satellites got in the LOS of xplornet and cut the signal LOL
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Von
(@DatVonGuy) reported
Just found out @CCI_Wireless was bought by @Xplornet, so that explains the shitty service suddenly happening.
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Loricat
(@VoosieVooters) reported
@FuzzyGross @Fred_Wreck1983 @Xplornet Thx. It's about time every Xplornet customer who is getting terrible service did this.
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Ram
(@rammyramramram) reported
@m3t4lw01f @Xplornet @APLenehan How can a company possibly even charge you money for service that is quite literally worse than the network at an overcrowded starbucks
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Johnnygaloshes
(@Johnnygaloshes1) reported
@Xplornet internet is very intermittent today all day and is very bad tonight in Grand Falls nb
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Bernadette Mason
(@bernie_mason) reported
Can @Xplornet tell me why I am paying for internet & telephone service that is down more that it’s up. during this pandemic we are to stay away from family and friends and connect through internet etc yet the service we have had it was installed last month is almost nonexistent
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet is so bad tonight that I can't control any of my smart devices. My hub says it's connected, but commands just fails. Google Assistant just says, "I'm sorry, I can't reach the Internet right now."
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TheLostGuide
(@LeeMartineau) reported
Hey @Xplornet I’m so pumped for @starlink to make you obsolete. I feel like you’re a stain on the Canadian rural landscape.I have not once heard a single person have anything good to say about you. I don’t wish for companies to fail ever, but for you, I’ll make an exception.
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🥓🌹🥓Bacon! 🌹🥓🌹
(@NotSayin5) reported
@Xplornet Xplornet a useless internet service , cancelled the service had a credit given to me the week before because the service was so bad & they have negated $80 credit off a fixed income senior citizen & also charge me $250 for the removal & recovery of the modem, shameful!!!