Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (77%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Longueuil, Halifax, Campbellford, Toronto, Edmonton, Gatineau, Regina, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Bracebridge, Flin Flon, Dieppe and Provost.
| City | Problem Type | Report Time |
|---|---|---|
 Longueuil |
Internet | |
| Halifax |
Wi-fi | |
| Campbellford |
Wi-fi | |
| Toronto |
Total Blackout | |
| Edmonton |
Internet | |
| Gatineau |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Gerard Cooke
(@GerardCooke8) reported
@Xplornet Upgrade your terrible Pugwash, NS tower
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet always same thing I get higher cost plans to give me better max speeds then hardware tower node handling capacities exceeded latencies of 5000 ms & choppy intermittent connections Calls to tech support have never resolved the issues; boils down to deficient network
-
Nate
(@FANate6) reported
@Sportsnet You black me out in Alberta, for Alberta games. I live in the country, 20 minutes outside of Edmonton on Xplornet. Your customer service doesn't reply to my emails. How do I get this resolved? Do NOT recommend this service for Xplornet users. #frustrated
-
Marci Girling McPeak
(@mingo59) reported
@Xplornet we pay for 50, getting 1.3 to 5.1 mbs download tonight … horrible service.
-
Birdmouse
(@Birdm0use) reported
@Xplornet My internet is down... why u no call back...
-
Pierre Archambault
(@Etalon9a) reported
@Xplornet internet has been down all day in Rockland. Wendover tower.
-
Alexander
(@alexzeglen2005) reported
@Xplornet Don't buy this internet they are a scam and they literally made it so our satellite would not get internet for a week and a half and we still needed to pay for the internet guy to fix it this happend like 5 times Xplornet ar just a hole bunch of retards that run a legall scam
-
Mr. Restoule General
(@mrrgteacher) reported
@Xplornet My internet has been out for over two days. Thought the weather may have been a factor but today doesn’t seem to be a weather related outage. Please help!
-
Chris Burke \\ t.me/findyourfriendspei
(@chriswtburke) reported
@Xplornet just checking... y’all are down in eastern PEI, right?
-
Jodie
(@Jodie_Ryan) reported
@Xplornet Today was our 7th installation appointment we had booked, with no communication & no one showed up. We have now had 3 no shows, 2 where people have showed up (without equipment), and 2 where no one even contacted us to cancel. Embarrassing beyond belief.
-
AeroVu Aerial
(@AerovuAerial) reported
@ctvwinnipeg Check out the website Xplornet sucks then get back to me with this good news maybe help Starlink and we will finally have real internet
-
Gerard Cooke
(@GerardCooke8) reported
@Xplornet Your company has tried to fix this issue 50 times with no luck. Some nights I cannot even watch a movie with downloads of 1
-
Albert Kamps
(@AlbertKamps) reported
Xplornet wireless connection speeds are approaching dialup. Help desk wait times are approaching those of CRA or AHS. Bring on starlink.
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet I did the restart Customer Prem Demarc equipment as well as any firewall/router for home wifi etc here & nothing worked to solve it I used the login to the modem provided & checked stats there also and nothing changed It was data traffic congestion due oversold network hardware
-
Charlie Walker
(@charlie1105) reported
@Xplornet @chriswtburke A) they're not sorry, and B) if you do provide them with your account info, they'll block you from contacting support in the future. This company provides an awful service, and then refuses to actually offer any support or assistance.
-
Scott
(@NFSSmith) reported
Thankfully #Xplornet has a reasonable service offering because Bell & Rogers both cap their rural wireless plans at 50GB/month and charge more per month than I pay for unlimited...
-
the Cobblestone Farm
(@BeeBopBooBop) reported
@Xplornet hi - internet is down Paris - please fix
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
.@Xplornet I hv 50/10 Unlimited and the service has been total CRAP for TSN sports streaming BAD. Buffering and Freezing losing plays at critical times. stopping tsn streaming and running speedtests shows speeds tolerable but connections intermittent so ping on order of 5000 ms
-
Jesse Campbell
(@INeededTheMoney) reported
@Xplornet Uh.. you guys should worry less about taking nature photos and worry more about providing a reliable service. WOULD NEVER RECOMMEND.
-
A. Newell
(@stockandpillory) reported
@Xplornet I am at the end of my rope. Every day a customer service agent gives me a new reason that my internet is less than 1MB. Apparently, even in November on a clear, sunny day, it's wind, rain, and foliage that are the issue. We pay for a service. Deliver it. It's that easy
-
Terry Degner
(@tgdegner) reported
@Xplornet garbage
-
stuff2010
(@stuffstuff2010) reported
@Xplornet please fix your service, it can't be that hard.
-
Charlie Walker
(@charlie1105) reported
@Xplornet haha, note the "up to" in there - in reality, what you'll get is 2mb for 18 hours a day, and zero connection for the other 6. If you want awful service, and even worse customer support, then sure, give Xplornet a call.
-
Penny Olorenshaw
(@PennyOlo) reported
@Piccia @Xplornet To be fair, we are on a wireless system, and it isn't always this slow, but we would kill for 600mbps. I can't even imagine how fast that must be. Like blinky-fast!
-
Shooty McSnipe
(@ShootyMcSnipe) reported
@elonmusk long shot but there's no customer service on Starlink sites at all. I've been a telecom tech for 15 years and was with Xplornet the last several for Rural Canadians.I've been selling people on Starlink all over SK as it's the best option. Any chance for referal ID?
-
Jezzie
(@Jezzie_bunzz) reported
@Xplornet your customer service is a joke… 2+ hours on hold and counting… 5 transfers and no one has actually been the correct department to help me!
-
Jesse Campbell
(@INeededTheMoney) reported
@Xplornet at what point do you start refunding your clients for terrible service and down time? This is literally the worst internet provider on the planet. They know they are the only provider for some areas and they rip those customers off severely!
-
FearSkoden
(@KeiranUnknown) reported
@elonmusk My First Nation reserve has terrible internet and is in need of starlink Mr. Musk. Attawapiskat, Ontario currently only has xplornet and xittel which only offer 2-10mbs download and 2 mbs upload. We need your help.
-
Charlie Walker
(@charlie1105) reported
@XplornetES #FunFactFriday Xplornet is the worst internet provider on planet earth, and are doing their best to make sure that Canada will never feature in that list by taking your money and refusing to provide an internet service.
-
Gerard Cooke
(@GerardCooke8) reported
@ReNewCanada @MBGov @Xplornet Well the Pugwash NS tower tonight is giving me .38 download even though I am paying for up to 50. Can’t watch anything tonight. Good like with this terrible service Manitoba. Do you really want to give a service like this to our First Nation friends??