Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Newtown, Toronto, Calgary, Maple, Orléans, Montréal, Sturgeon County, Saint-Camille, Spruce Grove, Hampton, Stettler, Halifax, Edmonton, Gatineau and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Newtown |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Maple |
Internet | |
| Orléans |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Metal Wolf
(@m3t4lw01f) reported
Another full day gone by with no service from @Xplornet. Thanks so much for knocking $30 off a month for six months. Very kind of you. So generous.
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
My rural internet, Xplornet is so ******* bad there is no way I can attend the CPC convention. Over $100 a month and they keep overloading the towers. I can't even load a picture this evening. #Rural #internet @TobyBarrettHN
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
The last 3 times I tweeted to @Xplornet about non-existent internet, I got a canned reply asking for details immediately the signal miraculously returned & with greater speed (for a little while) Assuming that I can repeat the pattern with this one...
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stephanie
(@stephanie4tin) reported
@Xplornet can’t wait until starlink is canada wide so your **** company can go out of business, so tired of barely using the internet and having it go out for god knows how long🖕🏻
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Nick
(@Nick62289935) reported
@Xplornet Have you ever heard of providing the service you charge for? I know...it's a difficult concept to grasp, isn't it? It's far easier to take advantage of your customers and just keep saying "sorry"... #YourDaysAreNumbered #StarlinkForTheWin
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Taking my Xplornet modem off my roof would be good spring cleaning. Too bad I need to rely on your garbage service just a little longer.
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Danielle.gillard
(@dmgillard) reported
@elonmusk @VinterNix @Bell NanaNeedsInternetNow Xplornet rural ingleside, ON is really bad .so bad that Ican’t work properly, school had to provide my kids each with a MIFI so they could attend virtually grade 8 and 9. PLEASE Deposit paid over a month ago and waiting for X-mas to come to our home.
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Stromer
(@ItsStromer) reported
@Xplornet @amoniquemills Wow an actual answer instead of "it's peak time" or "it's a problem with your router". I can barely believe my eyes
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Metal Wolf
(@m3t4lw01f) reported
@harrbca is your Xplornet working at all? My modem won't rejoin the network at all. Just cycles between connecting, joining network, and ... failing. Been this way since last night. If it does manage to connect it's so slow it's unusable. If I reboot it won't reconnect.
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Monique Mills 🌲 🇨🇦
(@amoniquemills) reported
Is there an @Xplornet outage Miramichi, NB area?
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Metal Wolf
(@m3t4lw01f) reported
Seriously @Xplornet fix your network. I haven't had a connection all day, and it's been down more than up over the last week. I get not commiting to speeds, but you're not even meeting the definition of a connection right now.
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Metal Wolf
(@m3t4lw01f) reported
No internet at all since 1:30pm today. Coming up on nine hours. The other day it was over 12 hours. I know I talk a lot of trash about @Xplornet, but this is unacceptable. I wonder what it's like for @APLenehan, knowing how many rural Canadians he's letting down on the daily.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Better hope those rural kids aren't trying to use a VoIP service and have you as their ISP or they won't be able to access the help phone either way.
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Jerry Mckay
(@JerryMc64154658) reported
@Xplornet Your internet sucks
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Leonard Eichel
(@ldeichel) reported
@jdtabish What's also intriguing is that all six service providers (Bell, Videotron, Cogeco, Telus, Sogetel and Xplornet) have signed agreements with Quebec committing to complete the build-outs by Sept. 2022.
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Ron Higgins
(@HigginsRon) reported
@BrentHCameron @Xplornet omg that happened to me last week as well when I called. The excuse was it was snowing in Edmonton where the satellite signal is downloaded and sent to my home. WHAT??? Anyway no issues since the call.
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
@KimSytsma @TobyBarrettHN yes you have to. IN the morning xplornet works okay, after dinner it's awful.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet is such a scam. My net has been out for 12+ hrs and they admit that it’s a problem with their equipment, but they want me to pay for someone to come out and fix it. Company has been a joke from day 1, rather have no net then this ****. Done with this company.
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edward soosay
(@haywiredguy) reported
@Xplornet is the worst internet provider ever! Everyday it gets worse and worse! Absolutely sucks that I have no choice to use their crappy service! Anyone know of a better internet out there?
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet You invest in your network? I would never have guessed since your service is an absolute dumpster fire on the best of days. 20yr customer. It’s ALWAYS been garbage. Can’t wait for Starlink.
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EdwardsBand
(@Edwards_Band) reported
hey, @Xplornet watch out! One word; "Starlink". When it's up and running here, 2-4 months, you can bet I will be kicking your "service" to the road. Cannot wait for a service that will load animated gifs w/o buffering. #ByeBye.
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edward soosay
(@haywiredguy) reported
@Xplornet is the absolute worst internet provider! I have been on hold for 45 minutes waiting for them to tell me they don't know why my speeds are slow. I'm assuming but still. Terrible customer service, terrible internet service, terrible company all over!
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Metal Wolf
(@m3t4lw01f) reported
@harrbca The last time we spoke to Xplornet they said there's an ongoing investigation for issues with that tower, Blackstrap and two others. My wife asked if they were just talking about thinking about fixing it or actually working to fix it...
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Rob Good
(@medic969) reported
@Nick62289935 @Xplornet I got my call back on Friday. They sorted out my inability to log into myxplornet portal and I will see this week about the speeds issues.
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Pamela Ross
(@plrsTweet) reported
@MulliganCBC listening to city people complain about internet speed is interesting. Don't move to anyplace in NB that only has rural Xplornet service, because it's expensive, slow, and unreliable.
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Evan Buchanan
(@evanrbuchanan) reported
Having extra slow and sporadic internet and cell receptiom for a year now really shows me how much we rely on access to communication. Also **** xplornet and virgin for being bad providers... Grrr
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Chaos
(@sdj1970) reported
Today is the day we rid ourselves of @Xplornet after 10 years of great customer service on a garbage product. Caught up in this mess is @ShawDirect who was also cancelled because of far better bundling services. Thank you for the dozens of holes in my roof & brick walls.
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The Lego Batman
(@PeeverShawn) reported
@NiagarathisWeek Xplornet is horrible. We have it at work and we are constantly down. Not reliable at all. Seek other options, its 2021.
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In The Web
(@AnteupO) reported
@Xplornet sooo what's going on in northern AB? Why is internet down? Can't wait for @StarlinkPage, I'll finally be able to use the internet we pay for, and I won't have to use my phone data at home anymore! And no I don't want to sit on hold to be told it's my fault,
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Nick
(@Nick62289935) reported
@Xplornet @AnteupO ha...that's funny. Customer-"No, I don't want to call in and wait on hold" @Xplornet- "How about you call in and wait on hold?" That's great customer service. You guys will be gone soon unless you do something meaningful and different. #YourDaysAreNumbered