Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: North York, Cambridge, Orangeville, Calgary, Westerose, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax, Rapide-Danseur and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Cambridge |
Internet | |
| Orangeville |
Total Blackout | |
| Calgary |
Internet | |
| Westerose |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet has the WORST INTERNET holy crap, every night my speed goes to a crawl at 9pm till 2am THE ******* WORST
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Shooty McSnipe
(@ShootyMcSnipe) reported
@elonmusk long shot but there's no customer service on Starlink sites at all. I've been a telecom tech for 15 years and was with Xplornet the last several for Rural Canadians.I've been selling people on Starlink all over SK as it's the best option. Any chance for referal ID?
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THE GOD OF AG
(@bigbushelsag) reported
Why is it always a 45 minute phone call to get xplornet internet working. I just wanna call say fix it and hang up.
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zmarv
(@zmarv) reported
@Xplornet more than 24hrs without any info on issue or resolution. No estimated time given, no web page to inform of status, and no notification to inform of any down or up time, I'm having to restart & call in to check status. Even the light on the router is no indication. Frustrating!!!
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Freddie Tucker
(@heavyfreddie) reported
@Xplornet I just experienced the most rude and incompetent technical service in my life. 3 hours of my life I will never get back.
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Jezzie
(@Jezzie_bunzz) reported
@Xplornet your customer service is a joke… 2+ hours on hold and counting… 5 transfers and no one has actually been the correct department to help me!
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Dean H.
(@loopholefarms) reported
@bigbushelsag Christ I loathed dealing with @Xplornet. Absolute garbage service. Have fun getting out of your contract.
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Angela Kirbyson
(@kirbysons) reported
@Xplornet Thank you. I deleted it thinking it was spam. I will if it happens again. I haven’t had an email issue.
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Reiko Koyama
(@reikokoyama79) reported
@Xplornet Why? I cancelled your bad service years ago, FOR THE SAME ISSUE. And now you've bought CCI, I'm forced to pay more than you advertise, for bad service. Because I'm now a "new" customer. I'd rather get a ROOT CANAL, then "troubleshoot" with you.
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Rob And Vanessa
(@monstonfamily) reported
Hey @Xplornet 24+ hours without service Harrisburg Ontario.. any updates? Suppose to be replacing panels but nobody at the tower? This is ridiculous!
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
.@Xplornet I hv 50/10 Unlimited and the service has been total CRAP for TSN sports streaming BAD. Buffering and Freezing losing plays at critical times. stopping tsn streaming and running speedtests shows speeds tolerable but connections intermittent so ping on order of 5000 ms
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Reiko Koyama
(@reikokoyama79) reported
Every Sunday, @Xplornet, since you took over my CCI service, my internet goes out at this time. I pay $100/mo because I won't sign a contract to get your lower prices, and the only thing consistent about your service, is it going down every Sunday at this time.
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet fix your garbage infrastructure ffs Every day your systems go up and down You couldnt be consistent if your buisness depends on it
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Sue Hill
(@SgunnerSue) reported
@Xplornet using my sons hotspot before he goes to work. My internet has been done for 15 hours!! 3045 county rd 30 Codrington Ontario Every week I'm without internet for hours and hours. I have an internet phone so no, I cant call because I have NO service.
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Wambus
(@Susanglowaburg) reported
@Xplornet Well if my xplorenet was not a piece of ****, I could upload a picture! #starlink for the win!
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Alan Irving
(@berkypigs2008) reported
@xplornet should change their company name to @cantxplorthenet because your freaking internet is always down. But wait @xplornet can give us faster internet. Well the speed is ok if the god darn thing is working #frustratedcustomer #ruralinternet
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Dale Ketcheson
(@KetchesonDale) reported
@B2Bspecialist @Xplornet Happened to us a few years ago, no internet for three weeks, repeated service calls. Turned out Xplornet had taken their equipment off the tower we and dozens of others were pointing at without telling any customers or local service techs it was gone.
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Ray Vautier
(@ray_vautier) reported
@mrandell15 @gmcdparsons @DonnieOK Just checked. Read a bit of it and the price is the same I think so it’s service now that I’d be interested in. Xplornet charges way to much for service calls
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Michael Boulanger
(@Mike_Boulanger) reported
@Xplornet 47 minutes on the phones with only "I guess there's an issue with your tower" Tell me why my neighbour gets 33 mps down and I only get 4? #xplornetsucks
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zmarv
(@zmarv) reported
@Xplornet It's not a particular issue with my account. Is your service still down on Manitoulin Island? Will you ppist a notification here when it's up please instead of having to continuously call to check status or restarting router every so often? Would be of great help
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Emma9469
(@emma9469) reported
@elonmusk c’monnnnnn ELON! Been patiently waiting since Feb for dishy. No internet or cell service to speak of here in rural Manitoba. Xplornet has 500 kbps.We are on the edge of a cell. Please help us out!! Says mid-late 2021. All I want for Christmas is my starlink dish !!
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Bailey 🏳️🌈 (Taylor's Version)
(@BaileyCrawly) reported
Of all the companies I’ve ever worked with, @Xplornet is by far the biggest POS scam out there. What a rip-off, paying the same amount as everyone else for service that almost never works. And of course customer service doesn’t give a damn to fix it. Embarrassing service quality.
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Rock & roll baby
(@out_o_the_woods) reported
@Xplornet Your service is completely unusable but thanks to your monopoly we have zero other options. Pathetic
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Brad Lysohirka
(@BradLysohirka) reported
@elonmusk when can we expect starlink in northern manitoba? Xplornet is garbage.
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Nyles Desrochers
(@BaldurBarons) reported
**** is xplornet trash. I cannot wait to get rid of them
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alfred dockstader
(@alfred131) reported
@Xplornet Ok the one thing i do want to add.. is that xplornet has really good security and pretty much is the safest service to go with. i just want to say that Very good 👍
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🇨🇦 Grinch🎄
(@RobM1962) reported
Hey Justin, You can stop wasting our hard earned money on Xplornet and Bell upgrades. We have Starlink, a reliable internet service without the help of the government.
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Cheryl S
(@Cheryl_Sne_) reported
@Xplornet are we down at Beach corner after the maintenance?
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Michael Thomlinson
(@miket136) reported
@mogrant61 It was a far larger problem during her brief tenure as Premier. After that LTE smarthubs and more extensive Xplornet coverage were options; and Starlink is about to be widely available filling the rest of the gaps.
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet Can’t read French but fix this tower