Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Grande Prairie, Calgary, Montréal, Edmonton, Toronto, Kitchener, Hamilton, Coquitlam, Brandon, Red Deer, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
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| Calgary |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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m3t4lw01f
(@m3t4lw01f) reported
No @Xplornet support guy, the PoE injector is not a modem, no matter how many times you say it.
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Brett Petch
(@brettjpetch) reported
@m3t4lw01f @Xplornet Tempted to write a lil bot script to run an iperf every half hour and submit an excel sheet with network info + Speedtest results to xplornet at end of month. Would be interesting to see what CRTC/CCTS would say as well.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet That's great @Xplornet but maybe if you spent as much effort in maintaining your network as you do riding on the coat tails of art shows to get free publicity, your customers wouldnt hate you with the passion of a million suns
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m3t4lw01f
(@m3t4lw01f) reported
No, @Xplornet Support Guy, I am not completely factory resetting my entire Google Wifi system. This is a you problem, not a me problem.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet That's awesome. But what does it have in relation with an ISP whose can't run a network?
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet Exactly. I have no other option at all currently, as I cannot get a decent signal from the only other local supplier. People have moved from this road to get away from Xplornet.
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet They are horrible. The only thing they do well is take money.
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month
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Fast Jeff
(@fastjeff) reported
@Xplornet Dear people of PEI, Don't use xplornet. Signed, Disappointed Customer
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Richard Skermer
(@RichardSkermer) reported
@CCI_Wireless for the love of all things holy, can someone PLEASE RESPOND to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn?
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m3t4lw01f
(@m3t4lw01f) reported
@MTHallowFarms @Xplornet You, me and every single customer this dumpster fire of a company has. @APLenehan must be so proud of his little company. It's not easy earning the distinction of "most hated ISP in Canada."
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet @Xplornet "hey, everyone look at our seven towers!" Residents of Ramara : "you mean the seven that never seem to work?"
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A.C.A.B ~ All Commies Are Brainlets!
(@WestIndependent) reported
@NorthwindTania @Xplornet Been down for 16+ hours here
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m3t4lw01f
(@m3t4lw01f) reported
Literally nothing is working tonight. Thanks @Xplornet, you're the best. Good thing you completely deleted the XplornetSupport Twitter and don't have anyone answering phones, ever. You guys are the suckiest bunch of sucks that ever sucked.
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet fix my internet you illiterate **** head, give me the specs that i pay a way overpriced price for
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Sherrie Bellegarde
(@Miyo_Takosiw) reported
@Xplornet when will service be back up in SK?? And don't ask for my account info...We've already called earlier today at around 12:30CST and were told Xplornet is having issues. What's the ETA on having them fixed??
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!
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Loopy Burd
(@MTHallowFarms) reported
@m3t4lw01f @Xplornet Oh, so it’s not just me? Two days of this garbage.
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet If my other local option wasn't capped at 200GB I'd go back in a heartbeat. But 200GB for a home connection is laughable, especially with things like security cameras, school and work. A consistent quality of service, even if it's 10mbps, isn't an unrealistic expectation.
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lt pete mitchell
(@ltpmitchell) reported
@virgovida @Xplornet @virgovida don't fall for their tricks. Calling their support number will just put you on endless hold while they tell you they're having problems with long wait times.
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Brett Petch
(@brettjpetch) reported
"This announcement positions @Xplornet to begin 5G deployment in rural Canada this upcoming summer." *groans when it takes 10 years before upgrades are completed, and the network can't support 4G speeds already...*
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Richard Skermer
(@RichardSkermer) reported
@CCI_Wireless for the love of all things holy, can someone please respond to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn? Sub 2Mbps is unacceptable when I pay for your top package.
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Lewis
(@lewisbron) reported
@Xplornet almost 6am and your internet is still ****.
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m3t4lw01f
(@m3t4lw01f) reported
When you call @Xplornet support an hour ago and the estimate says 22 minutes, you realize all aspects of their business are really slow, not just the Internet service itself. I wonder if @APLenehan uses his own services or if he uses a legitimate ISP.
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here, anything about actual xplornet service. I think their marketing team is a chicken pecking at a keyboard.
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DaveMcG
(@FuzzyGross) reported
Literally 5 min after I get off the phone with @Xplornet , service goes down AGAIN. I live with a LTC worker and a person who has stage 5 cancer and NEED access at ALL times, yet when I call I get told nothing can be done. Maybe @globalnews, @CTVNews would like to talk to you
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.
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Lew
(@happylewie) reported
Internet is down for the last 15 hours. @Xplornet has 45 minutes of wait time to reach customer service. Man. I’m so ******* tired of this ****. And I pay 200$ per month for that.
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.