Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Vancouver, North York, Saskatoon, Edmonton, Olds, Toronto, Mississauga, Chatham, Brandon, Caledonia, Kitchener, Montréal, Steinbach and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Vancouver |
Internet | |
| North York |
Internet | |
| Saskatoon |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Czarnecki
(@DarrenCzarnecki) reported
@BaldurBarons @Xplornet It’s been ok go here both mine and parents place. Neighbor mile north can’t get a signal. All depends on the sight line to the tower how well it will work it looks like.
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Nick
(@Nick62289935) reported
@Xplornet Katherine must be very busy, between dealing with all the customers complaints about the terrible service you provide, and the remainder calling to cancel their service...Good luck Katherine. I hope you're able to find another job soon when Xplornet goes under. #Reckoning
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Metal Wolf
(@m3t4lw01f) reported
Hey @Xplornet I was wondering when you were going to send me the installation disc for your service since I haven't been able to get online since signing up. You guys work like AOL used to right?
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Scooby
(@ScoobertDaneDoo) reported
@Xplornet you guys wanna get you stuff together and not have connection issues , tired of slow internet.
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J.F.
(@jflsitecore) reported
from
North Grenville, Ontario
I think it’s officially time to cancel @Xplornet. No hard feelings, you served me when no one else could, but ... your time has come to and end.
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stratz
(@RStratz14) reported
@StarlinkPage @elonmusk hey starlink, help my parents get some better internet, they live in the country and only have had @Xplornet available, after 10 years of terrible service ( .5mbps ) and failed promises of improved networks, they canceled and lack the world of information.
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Nyles Desrochers
(@BaldurBarons) reported
@landon707 @Xplornet Nope. I sent it back. Waiting on pre order. It would work for you though im pretty sure. That sucks. Wish I woulda known. Once they get the new facility up and running to build satellites things will change.
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Nick
(@Nick62289935) reported
@Xplornet @lewisbron But you aren't sorry, @Xplornet. If you were sorry, you would fix the problem. What you are, is doomed. Canadians will never forgive you for what you've done once they have another option. #starlinkforthewin
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Lewis
(@lewisbron) reported
@xplornet why cant i watch 1080p video using your service. You promise 25mbps and we get double the speed of dialup
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Saittech
(@Saittech89) reported
@Xplornet is the worst internet provider. Pay for 25Mb download and I can barely get 2Mb. I call and they say its peak time and there is nothing they can do. how about don't overload your system. Can't wait for my Starlink to arrive. Pay less for WAY more and no data caps.
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Victorian Analysis
(@AnalyseVic) reported
Country dweller: Bell sales rep came to my door twice today unsolicited 1st time tried to sell me on new ‘unlimited’ internet with guaranteed 25mpbs down. Nope Xplornet provides better. Came back 2nd time offered guaranteed 50mpbs down, dropping to half after cap reached #peipoli
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Stacey
(@staceybruneau) reported
@BaldurBarons @landon707 @Xplornet Ah crap that sucks. Hopefully soon. It’s pretty awesome.
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Lewis
(@lewisbron) reported
@Xplornet it’s took two days of downloading to get to 68% on a video game. Did you know it took 3 days to get 30gb of video from Mars. Yet it might take me 3 days to download a game off the internet. Honestly sad how bad your internet is. My game better be done by tonight
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Don Williams
(@valleyfield2008) reported
@BaldurBarons @Xplornet I have explornet LTE 50 now. Once we got antenna fixed it has been great. But we have satellite explornet at lake and it’s expensive and not really what I want or need. To slow.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Well thank your call center employees for me. They were very helpful when I called to cancel your **** service.
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Nick
(@Nick62289935) reported
@Xplornet @ScoobertDaneDoo Yeah...they did just contact you @xplornet, why wait on hold for hours on end just to have you explain how to unplug/replug for 3 solid minutes of half-decent service?
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet useless ****
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It took Ken 36 hours to upload his image to Twitter using his Xplornet connection. You guys sell garbage, you talk garbage, you are garbage.
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abraham tio
(@jazzhammer) reported
@Xplornet speedtests are a great tool for xplornet. you use them to point out how fast the service is when you can selectively tune a high number, like oh, the days around invoice time, and in the same breath say that a low number isn’t accurate because .... reasons. amiright explornet?
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retroflier
(@retroflya) reported
Annnnd @Xplornet is down again, for the third time in as many weeks. The tech I spoke to straight up advised me to sign up for the Starlink waiting list, “our service is only gonna get worse” lmao.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Finally something from you that doesn't blame COVID for how crappy your service is! Too bad it's also completely unrelated to your business.
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Bill Thiessen
(@farmerwillie27) reported
@BaldurBarons @Xplornet We also don’t stream any big things. Used to be off the Glenora tower but had a few issues. They turned us to pilot mound and been decent ever since
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Saittech
(@Saittech89) reported
@joseywhales53 @Xplornet go pre order starlink, if you need any info or have any questions just ask me, people are already getting over 300Mb down on starlink
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Nick
(@Nick62289935) reported
@Xplornet Tried to home cook...couldn't load the page with the recipe with your terrible internet.
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Scott Phillips, CCA
(@scottp_1) reported
@Xplornet is getting desperate, calling customers offering renewals on the same ****** service for $2.25/mo less but start new contract. Offering labor coverage on equipment warranty as a carrot. #starlink is going to kill them
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Nyles Desrochers
(@BaldurBarons) reported
@landon707 @Xplornet You can’t get it? I had to send it back. Im not in the zone for awhile. Garbage.
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Nick
(@Nick62289935) reported
@Xplornet @wntdthegreat Why tell people to call in? You aren't going to do anything to fix it. Just be honest with people already that you have been taking advantage of Canadians for a number of years now. The only way out of your impending demise is going to be honesty. #reckoning #StarlinkForTheWin
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Victorian Analysis
(@AnalyseVic) reported
2nd offer $150 a month before tax. We currently pay $120 a month taxes in to Xplornet who charged us a 5$ modem rental fee for 16 months before it died & we learned that a corporate modem wasn’t needed. Now we pay extra $7 monthly warranty fee to avoid any $$ service repair fee.
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Landon Friesen
(@landon707) reported
@BaldurBarons @Xplornet I can't wait to cancel xplorer net.
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Don Janes
(@joseywhales53) reported
@Saittech89 @Xplornet same **** here paying for 25mb.just did speed test 554 kps