Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Caledonia, Toronto, Edmonton, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa, Winnipeg, West Kelowna, Surrey, Regina and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Caledonia |
TV | |
| Toronto |
Internet | |
| Caledonia |
TV | |
| Edmonton |
Internet | |
| Caledonia |
TV | |
| Caledonia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Klootzak 🇨🇦🇳🇱🐐
(@justme20202020) reported
@Xplornet They call it fixed, so a temporary bandage 🤕 what a **** show.
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Jo Dee
(@JoHolypoker) reported
I have to give credit where credit is due. Xplornet customer service has vastly improved. @Xplornet
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Jugo Iloski
(@JIloski) reported
@Xplornet LTE home internet service is maddening...tower is down yet again in McGregor...how are we not given a bill credit during outage periods...why don't you have a service that sends outages to customers by text or email! 🧐🙄🫤
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Richard
(@randsmarchants) reported
@Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service
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Nathan
(@XyoticTV) reported
@Xplornet We have called you a dozen times since having our service setup last year. Nothing changed.
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Ian Lafferty
(@jaja92628832) reported
@BellMediaPR Bell, let's talk. I just switched from bell cellular service to Telus and my satellite from bell to Xplornet. At much cheaper cost btw. There are consequences to treating female broadcaster's like ****!
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Julia Wilson
(@Juleflower) reported
@very_sherrie @Xplornet I don’t know what the problem is to be honest. It seems each call there is another reason. We are not paying for the month of august. So you can probably get the month free - but it doesn’t cover the cost of all the data being used. So frustrating!
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Tracy
(@tracyeboyce) reported
@Xplornet Any update on the webmail outage ??
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Derek Gould
(@dgouldca) reported
@JimCaseNL I have a dish at my cabin; marginal cell reception, not enough signal for xplornet, but other than an occasional dropout for a few seconds, Starlink works fine.
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Crypto WingMan
(@CrxptoWingMan) reported
@Xplornet With no accountability to your customers. You do suck. Your up to 5mb 10mb 50mb etc with no guarantee minimum. I had many problems with your system. Oversold towers is not a problem with people flocking to Starlink now is it?
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Phil Moran
(@philm5035) reported
@Xplornet @XploreMobile This service is the worst!!!!
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David Reddekopp 💉💉💉 (He/Him)
(@davidreddekopp) reported
@Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)
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Sherrie Stoodley
(@very_sherrie) reported
@Juleflower @Xplornet I am off of the Gulf Shore Rd. and without Xplornet as well. It has been a problem for weeks, many calls made and no results! Why isn't the tower fixed yet? Why do we have to pay for a service we are not receiving?
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Davina Lytle
(@davinalytle) reported
Hey guys, sorry I haven't been on much, but my internet keeps going down...this time is been 16 days! They're saying they don't support what THEY made us set up initially & won't fix it. @Xplornet
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AJ3H FILMS
(@AJTHREEHFILMS) reported
@Xplornet @rainkeltoia42 A discount on the service would be nice. 👍
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Sherry Keam
(@sherrykeam) reported
@Xplornet YOUR SERVICE SUCKS AS USUAL. NO EMAIL SERVICES TODAY. REALLY HARD TO DO BUSINESS THAT NEEDS EMAIL ACCESS. THIS COMPANY IS A JOKE.
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Richard
(@randsmarchants) reported
@Xplornet is it just me or does it seem to take forever to get a service tech guy.
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JohnnyTV2
(@Johnny_TV2) reported
I am so ridiculously fed up with rural internet. Can't even do basic **** half the time because xplornet can't handle streaming ******* video if it's even functioning to begin with.
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Cameron Ritzer
(@RitzerCameron) reported
@Xplornet 2 hours on hold and no answer. If you can’t talk to me don’t expect me to pay your bills for a service I do not use
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Mads Sandbakken
(@MadsTS) reported
@Kanye_Invest Are you on @Xplornet as well? The provider of poor internet in rural Canada? That have literally gauged on me for years. Thank God they finally getting some competition. And will probably soon be bankrupt as loyal long time customers are not valued.
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Rain causing no satellite signal > TV and Xplornet. First time my Xplornet is affected
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Julia Wilson
(@Juleflower) reported
@Xplornet Our internet has been out for 3 weeks now. Dan R drive in Pugwash NS. Still no solution from your company.
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Nicolas Gignac
(@NicGignac) reported
@Xplornet any reason for an outage in New Brunswick?
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Tuco
(@infactNotTuco) reported
@Xplornet thanks for the legitimate worst internet service I've used
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Alicia Cram
(@rainkeltoia42) reported
@Xplornet @NicGignac There are lots of people waiting for your update on the NB outage. Like no ETA from your tech support AT ALL. Any info?
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Sherrie Stoodley
(@very_sherrie) reported
@Xplornet how long do we have to wait for an internet connection that doesn't drop several times a day? I called you today and was told there is a problem with the tower & they don't know when it will be fixed... not acceptable!
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Platypus of Death 🇨🇦🏒🌮
(@TheRealRevJames) reported
@EamonCyr @Ougrew12 I live in a very rural area that only offered Bell DSL or Xplornet, both are terrible. Starlink became available here, and I signed up, immediately. I haven't regretted for a minute.
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AJ3H FILMS
(@AJTHREEHFILMS) reported
@Xplornet @rainkeltoia42 It's 2022 and not to point the finger at any one internet provider but it's a damn shame that we are still crying out for reliable Singal since the birth of the pubic domain in 1993.
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Wildrose Craft ********
(@CraftWildrose) reported
@Xplornet Slow *** internet! Just get starlink. Pay 100 for 900kbps max from xplornet or pay 120 for 4mbs with starlink
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Stephen Brosinsky
(@Steveo71T) reported
@Xplornet Don’t buy Xplornet - they cannot deliver and throttle your speed. Very poor service!!