Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Dartmouth, Brantford, Calgary, Toronto, Brampton, Montréal, Spruce Grove, Kitchener, Ottawa, Mississauga, Guelph, Halifax, Saint John, Edmonton and Moncton.
| City | Problem Type | Report Time |
|---|---|---|
 Dartmouth |
Internet | |
| Brantford |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Chalack
(@chalackd) reported
@Trucker_Ty_ @Xplornet I'm now being forced off of land based wireless and a decade backwards onto satellite, and I'm absolutely dreading it... Going to have to look into StarLink for sure, as there's no way I want to deal with xplornet latency and poor service...
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Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR
(@DobieWyler) reported
@HtechFirearms @Xplornet Sad to see I'm not the only one. They swore they were giving me a free month...instead double billed me. They got some serious problems! What else is there for rural peeps?
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Don Carr
(@yaitsuckstobeu) reported
@Xplornet Worst company out there RUN , use smoke signals if you have to
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Kevin Lloyd 🇨🇦
(@kevinlovestech) reported
Was running an errand today, and saw an ad for a Xplornet. Promo on 50Mbps down. Considering it was 30Mbps a decade ago, that’s not much of an improvement. Hoping it’s their lowest tier. I get 600Mpbs at home.
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SeanyyBoyy
(@seanwhitely) reported
@Xplornet Quite possibly the worst internet company I’ve ever had. You can’t use the wifi from the hours of 8-11 without constant outages. I’m even writing this on data because my wifi is currently unresponsive. Save yourself time and money and wait for Starlink
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Camryn A Meeseet
(@caamx_x) reported
Only @Xplornet will take money from u when ur service hasn't worked in months. Cancelled in August and they still invoice me for September lol
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Dan Chalack
(@chalackd) reported
@Trucker_Ty_ @Xplornet Had this same problem with xplornet years ago, nobody would service my hardware for over 6 months despite still being charged for service. Had to threaten legal action to get them to cancel the contract they weren't upholding. Troubling as they've bought my provider...
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Dale Pettit
(@DalePettit) reported
@medic969 @Xplornet Well it won't get any better. We have had an "issue with the tower" since May 17.
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Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR
(@DobieWyler) reported
@HtechFirearms @Xplornet Nope! Love how they have continually upped my bill with claims of improving their service, which has done nothing but deteriorated. Totally stuck with them.
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Mr Jack K Cooke
(@MrJackKCooke1) reported
Xplornet down AGAIN
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Dustin Trydal
(@DVTrydal17) reported
On day 3 with no internet. I am planning on writing a script for when I talk on the phone so I do not lash out at the Xplornet support staff. This is getting ******* ridiculous.
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Dustin Trydal
(@DVTrydal17) reported
Trying to complete homework with my internet going out (possible outage?) is really doing wonders for my newfound anxiety 🙃thanks Xplornet.
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Just_A_Small_Town_Girl
(@FeministHousew1) reported
I guess emailing and calling for over 2 years asking for this to be fixed wasn't enough time for Xplornet to resolve this issue. Well how about this, I'll pay the bill when the service works!!!!!
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JohnFashionGuy
(@JohnFashionGuy) reported
Call to @Xplornet Us: We’re not able 2 access r internet X: yeah sorry it’s been down since 4pm not sure why or when it will be back Us: oh um k?? X: anything else we can help U with Us: dude U didn’t help at all!!! Good customer service is just being polite! Silly me!
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STM | TMac
(@MacTXD) reported
@CwunchyB @Xplornet I dont even know at this point. I am pretty sure a paper bag with some wires on my house would get better service than what I have now with these clowns
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STM | TMac
(@MacTXD) reported
@CwunchyB @somaka6 @Xplornet Hopefully when I get decent service again. New set is coming in 2 weeks so I wanna be ready, worst case I'll make YT videos
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Just_A_Small_Town_Girl
(@FeministHousew1) reported
On September 14 2021 Xplornet Communications Inc objected to your complaint further to section 10.1 of the CCTS Procedural Code on the basis that in Xplornets view it was not given a reasonable opportunity to resolve the customers complaint before it was brought to the CCTS"
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Alan Hughes
(@alanonwolfe) reported
@Xplornet I have many times, the service guy said that’s the best we will get until xplornet upgrades the towers to Light wireless or something like that. We have old technology on our town. So I’m told. I now have two internet servers until xplornet upgrades. Painful working at home.
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Unicorn Party of NB
(@unicorn_nb) reported
@VernFaulkner @elonmusk @Xplornet Yeah, we hear you. We gave up on Xplornet after a weekend of 0.2-3mbps. We had signed up to be beta testers, we’re invited to put down a deposit in February, balked at that. Saw a house in the neighborhood with Dishy, ordered, never looked back.
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Jason Keirstead
(@BlueTeamJK) reported
@Mark_Goldberg @mgeist @NDP 3. XPlornet as well as the other big 3 have all received significant subsidies from taxpayers to support rural rollout.
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Htech Firearms 💎
(@HtechFirearms) reported
@CowInverted @Xplornet They’ll delete this comment. I’m dealing with an issue right now. Billed for hardware that’s been picked up.
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AJT
(@BAB9991) reported
@Xplornet how much longer for email to be down? You might want to share that info with your customers so they don’t waste time dealing with your terrible customer service!
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FastFreddy🇨🇦😷🌻🐾😺😺
(@SusieBlanchette) reported
@Xplornet @trubesb What, and wait for a call back that never comes. Or be on hold for 45 mins to be told no problem. 10 households my row all having terrible issues. Enough
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Stevo
(@puulima) reported
@Xplornet @Jim76136913 Hi Jim, they’ll waste hours of your time troubleshooting basic things that have nothing to do with the fact they are oversubscribed. Did this song and dance several times. After I switched to @WaveDirectHQ, first time I had an issue, they sent somebody to fix it.
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BenThompson
(@bennyT44) reported
@Xplornet , Explore better internet service you rat bastards. You should be paying us to use this POS
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Grizzwaldz❎
(@grizzwaldz) reported
@PowderHoundPup $144 CAD/monthly unlimited bandwidth, hardware was $700 CAD incl. Wifi Router. Plug n Play in 10min. Xplornet was $115/monthly for 10gb usage. Xplornet hardware had rental fees etc plus contract. No contract with Starlink, cancel anytime. Cost difference minimal :)
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Alan Hughes
(@alanonwolfe) reported
@Xplornet Now go fix Wolfe Island, Ontario please!!! Ugh!! We get a whole half meg speed for $100/month!!! Dail up was faster!
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Ashley.purvislife
(@AshleyPurvisfit) reported
@Xplornet ever since you forced the "upgrade" our internet has been crap.....
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Dan Chalack
(@chalackd) reported
Bad enough my decent ISP sold out to @Xplornet (Who I previously left for poor service), but now I learn that they intend to stop service on my local tower and will be forcing me 10yrs backwards onto their awful satellite service... Can't wait for @SpaceXStarlink to hit my area.
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asinii
(@asinii_kwe) reported
I ABSOLUTELY loathe @Xplornet - I’ve been on hold for over a half hour trying to get them to remove my banking info from their files. It’s been over two months since I cancelled my service and they’re still charging me 😡 Worst customer service. Anyways, happy Monday.