Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (72%)
- Wi-fi (16%)
- Total Blackout (8%)
- E-mail (2%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Waterloo, Toronto, Montréal, Toronto county, London, Mississauga, Vaughan, Regina, Halifax, Vancouver, Calgary, Red Deer, Ancaster, and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Wi-fi | 19 hours ago |
|
Waterloo
|
Internet | 22 hours ago |
|
Toronto
|
Internet | 23 hours ago |
|
Montréal
|
Internet | 1 day ago |
|
Montréal
|
Internet | 2 days ago |
|
Toronto county
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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🎃CelticMagician🎃🏳️🌈 (@CelticMagician) reportedIt may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/
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EmceeLagiacrus (@RTFreshNFruity) reportedIf you live in New Brunswick, Canada and you value your time, money and/or sanity, do NOT buy @xplore_ca internet. Never in my life have I seen an ISP that struggles so hard to make internet happen.
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Taylor (@mcleodtaylor1) reported@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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Sagittarius (@Regretful_Livin) reported@xplore_ca Is this the reason why its been 10+ hours of no service and 2.5 hours of waiting on hold to figure out why its not working? Would love to actually have an update
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CrustyOldFucker (@crustyoldfucker) reportedSo disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
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MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!
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Tibalt Ablaze. (@Ansovald) reported@xplore_ca Found the issue, you guys did some tower work in my area during the day but still had no internet when I got home late Friday, the issue was the cable that ran from dish on my roof to my power box ( p.o.e box) came unplugged.
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Syd_Vakarian (@Syd_Vakarian) reported@xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.
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Tybernicus (@Tybernicus17) reported@LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.
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J Snow (@DrewPeacock705) reported@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
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MightyJoeMaple (@JG98942814) reportedlol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?
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Indubitably Tho (@IndubitablyTho) reported@preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.
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Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, ManitobaBecause #Xplornet sucks so bad I’ve used all my data. I need a better option!
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Dean H. (@loopholefarms) reported@wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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✝️ JB (@jordanbranscomb) reported@Starlink my remote oil and gas clients are pretty upset, considering it was a 3 hour outage. it’s first outage on record since we cut them over from xplornet tho
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Lucas Bourque (@Lucas_Bourque_) reportedWhere I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.
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Mayor of Thunderhill (@Mullin_95) reported from Swan River, Manitoba@darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.
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Joe Jansen (@joejansen1) reported@kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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AtomicHydra (@atomic_hydra) reported@xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.
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Spenser Hamilton (@OtherSpenny) reported@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Based Canadian (@jasonforrest) reported@CBCNews Xplornet charges far too much. Please fix this.
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tsaloranta (hän, she, elle) (@tlsaloranta) reported@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 My service is so ****** at this point. I don't know weather to buy my own tower for lines or just off myself in the name of Xplornet. THIS IS CANADA how can your service be so ******* bad
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Sir Jerry J. Molnár (@BlackhawkJer) reported@xplore_ca You need to be a premium user in order to send private messages on this platform. I've contacted my credit card company to cancel payments to your company. I will no longer be needing your services.
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Georgia, yr comics teacher (@voiceshapes) reportedAnyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
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JJ Temple (@pcman87654) reported@xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.
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Jo Watier (@kowalat) reported@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
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Arpad Hild (@zotfot) reported@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too