Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Halifax, Thornhill, Middle Sackville, Vancouver, Thurso and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Saint John |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Terry Somers
(@DBTuner) reported
@Xplornet Why is your customer service telephone line not working either?
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random-shane
(@mprshane) reported
@TheComicHunter oh it is not great, I mean, getting fibre is yes, but the DSL is so poor out this way it was a rip off and when we went to xplornet it degraded to the point it no longer worked. working remotely has been challenging for years
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Darcy Timchishen
(@DTimchishen) reported
@bigbushelsag @SpaceXStarlink @Xplornet been especially bad lately
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Dan
(@VO1MX) reported
from
Bedeque, Prince Edward Island
@DerekMacEwen I'd like to see the math, numbers where @Xplornet prove that they are providing the speed as promised to the households that signed up for their service.
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Chad Peters
(@cpwcsk) reported
@saskpower has been out since 3 yesterday in Beechy area. We kept our @SaskTel landlines for use in an emergency and now they are down. Not even a dial tone. For once I am thankful for @Xplornet satellite service that is actually working, or else we would be cut off. #1950sLife
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m3t4lw01f
(@m3t4lw01f) reported
I bet the person that reads @APLenehan's Twitter (let's be honest, he doesn't do it for himself) must have to chuckle at all the crap people give him for how shitty his company @Xplornet is. Hi guys, nothing personal, the company is just awful and needs to die is all.
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Chris Wood
(@woodzybcfc) reported
@Xplornet Then putting in a service request online it took 2 days for Xplornet to respond. Once they did they advised they would send back the same useless company to investigate and you will hear in 24-48hrs.
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Terry Somers
(@DBTuner) reported
@Xplornet Do you have any sense of what good service and what providing good customer service means at all?
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Do you think the Digital Service Squad could help fix your awful service? Asking for a friend.
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Chris Wood
(@woodzybcfc) reported
@Xplornet Firstly the contractor Interpc took no time to set up the system he “Andy” was more interested in leaving to get to another call rather than ensure the service was performing correctly.
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Ashley Y
(@ASHESOJMJPN) reported
from
South Frontenac, Ontario
@Xplornet @SucksXplornet I don’t know how anyone is expected to do google meets for school when your internet is such ****... my kid can’t hear his teacher because the internet is glitching..
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m3t4lw01f
(@m3t4lw01f) reported
@Katy_marsh86 @Xplornet There's nothing wrong with Xplornet. You pay the bill, the money goes into @APLenehan's pocket. No problem! How dare you suggest we are anything other than just a cash cow. You'll get what Xplornet gives you and you'll LIKE IT!
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zelium
(@ze1ium) reported
@Xplornet I’m so ******* done with you as an isp my internet has gone out so many ******* times during class it’s unbearable, **** you I hope you crumble when starlink comes out
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Ryan
(@Ryan13051531) reported
@Xplornet I have waited well over a week for a response to my email for support. Ive been paying for a service that is nowhere close to what I signed up for. I can’t even stream. This is ridiculous. I can’t even get through to get someone to cancel this garbage service.
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Rob Good
(@medic969) reported
@Xplornet Are you throttling down that tower like all the others?.....I don’t even get close to the 10Mbps I am supposed to.....it’s like having dialup internet 30yrs ago again.
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Chris Wood
(@woodzybcfc) reported
@Xplornet A week went by no call, so another call to Xplornet and was advised they have escalated the call and we will get a response by end of day Monday. Don’t be shock as we were bot we didn’t get any response or call. To think this is just to set up a service appointment.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet with ur service? I don't think so, they wouldn't be able to upload **** all !!!
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet they'll get more entertainment from tobogganing, then they would from ur **** service.
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Kim Fullerton
(@kimfullerton) reported
@debEbanks @XplornetES Yuck I used xplornet in the early 2000s. Satellite. Horrible service horrible customer service. Dumped them and went to Bell cellular. Bell had the infastructure.
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Mike Witkowicz
(@MikeWitkowicz) reported
Hey @Xplornet how does a company resolve a B2B issue with you that affects mutual customers?
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Fast Jeff
(@fastjeff) reported
@Xplornet People getting covids and xplornet trying to make it worse by threatening them with terrible service.
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Chad
(@chaduthf) reported
@bigbushelsag @SpaceXStarlink This is Xplornet but had a guy come set up the network at the shop it made a huge difference
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Scabz_
(@scabz__) reported
Waiting for @SpaceXStarlink seems as slow as my @Xplornet internet.... I had to turn off my wifi to send this tweet.... So bad.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet I am so happy I'm no longer a xplornet customer. **** THIS COMPANY. @Xplornet BUT STILL DONT THINK IM GOIN TO STOP LETTING PEOPLE KNOW HOW AWFUL YOU GUYS ARE. BUT DONT WORRY ILL STILL BE TROLLING.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Good idea... Burning down your own equipment to collect the insurance before Starlink puts you out of business is a sound business strategy.
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Terry Somers
(@DBTuner) reported
@Xplornet Why has internet in the national capital region of Canada been down for hours? Do you not know many people are working from home due to Covid and require internet service?
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Moe G
(@moegaultier) reported
@Mark_Goldberg @Xplornet @CNN That's great, however, the CRTC is misleading. I suspect the avg numbers are being propped up by urban areas with fibre. Also misleading is this "up to 50mbps" nonsense... I'm a Starlink client now and enjoying the vast improvement in service, despite the occasional issue.
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Moe G
(@moegaultier) reported
@m3t4lw01f I switched to starlink from xplornet, for $25 more a month, i have a reliable internet service i can use... i consider that a bargain
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Kevin Porter
(@kevdevlyn) reported
@Xplornet They will be lucky if they get 5 Mbps on Xplornets **** service.
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Moe G
(@moegaultier) reported
@Mark_Goldberg @Xplornet @CNN Thanks for the prompt reply. Download speeds are good,but your upload speeds are not conducive to videoconferencing, which has become the (very) important other half of internet service.