Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Edmonton, Montréal, Flin Flon, Calgary, Dieppe, Provost, Brampton, Moncton, Caledonia, London, Nepean, Red Deer, Hawkesbury and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Flin Flon |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It took Ken 36 hours to upload his image to Twitter using his Xplornet connection. You guys sell garbage, you talk garbage, you are garbage.
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Fast Jeff
(@fastjeff) reported
@Xplornet Because the issue is always one the customers end, it could never be that xplornet is way too slow and unreliable. Avoid xplornet, they are a terrible ISP.
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🇨🇦
(@Snowymb1) reported
So @justintrudeau you believe in decent internet access for everyone in Canada. Maybe you should look into @Xplornet andnjiwntheybrip people off with high prices and beyond awful internet service not to mention brutal #Throttling Canadians being ripped and @CCTS_CPRST is a joke
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Jasper Moneo
(@MoneoJasper) reported
@Xplornet Yeah say goodbye to your entire client base once Starlink becomes more commonplace. On the 50mbs plan my speeds are terrible, even before peak hours. Going to be happy to have another internet option.
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Darcy Timchishen
(@DTimchishen) reported
@Xplornet blocked my reply to their promotion. I asked why they would offer better service for new customers. If they looked after existing customers then new customers would just flow in.
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Jessica Doyle
(@JessicaDoyle) reported
@TalkingNB @CBCNB @ONBCanada Agreed. My internet is awful. I have no choice but to use Xplornet while I wait for Starlink to arrive. Too bad nbgov invested another $40,000,000 into Xplornet tech that is already outdated before it’s even installed on the ground. Starlink would have cost a fraction of this.
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Bryan Crowston
(@BCrowston) reported
@Norlaine @UncleRee1 You must be a Xplornet customer.
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Charles Braedley
(@cbraedley) reported
Its March 11, 2021, and @Xplornet still hasn't been able to tell the over 10,000+ customers in @MunColchester and Cumberland Counties, NS, that are as-of-yet unserved and underserved when they will be given the option of choosing to sign up with their new service. (1/2)
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Nep
(@Nep03034037) reported
@Xplornet Um no im not wasting my time to be on hold for 5 hours then be told its the damn weather
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Stephen Siebert
(@Steve__Siebert) reported
@redwoodacres Yes our @Xplornet hasn’t been good lately and our @TELUS cell service has been worse than the original flip phone service. How do these companies get away with this? I’ve asked Telus and they always just say they know they have a problem.
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Will Dunn - WD Photography
(@WDPhotography3) reported
from
Barrie, Ontario
@shannbil @Xplornet @SpaceXStarlink At my work we have a lot of rural customers on Xplornet and I’ve never heard someone say one good thing about them. Starlink definitely seems the way. Hopefully they can sort out the issues with their satellites being visible in the night sky 👍
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Jeff Leslie
(@JeffLeslie11) reported
@SpaceX Now only if I can get on the beta testing. So tired of slow speeds with Xplornet.
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Janis
(@vwgirl_jl99) reported
Unnacceptable;considering we r paying $113 per month for internet. Finally, the 7 day period ended and internet resumed normal performance. By normal I should say decent during the day but slow at night when everyone is using the internet since Xplornet WAY oversells their towers
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Rod Turner
(@AmiskAggie) reported
@redwoodacres We have been having issues with @xplornet cutting in/out all week.
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Victorian Analysis
(@AnalyseVic) reported
Country dweller: Bell sales rep came to my door twice today unsolicited 1st time tried to sell me on new ‘unlimited’ internet with guaranteed 25mpbs down. Nope Xplornet provides better. Came back 2nd time offered guaranteed 50mpbs down, dropping to half after cap reached #peipoli
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Janis
(@vwgirl_jl99) reported
Let me share my recent experience to help you make a decision: 2 weeks ago, I started getting automated phone messages from Xplornet saying they would be performing maintenance on my tower.
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Gerard Cooke
(@GerardCooke8) reported
@Nick62289935 @Xplornet You are correct Nick. I have called them many times to re boot and trouble shoot but the service never gets any faster. I am paying for UP TO to 50 but have never got much passed 20. The other night I had less then 1 and couldn’t even watch a movie.
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Nep
(@Nep03034037) reported
@Xplornet yo can we have our money back i can't believe we pay 120 bucks a month for ur **** its pathetic im not even on the damn internet cuz its out for "maintenance" for the legit 4th time this week
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Victorian Analysis
(@AnalyseVic) reported
2nd offer $150 a month before tax. We currently pay $120 a month taxes in to Xplornet who charged us a 5$ modem rental fee for 16 months before it died & we learned that a corporate modem wasn’t needed. Now we pay extra $7 monthly warranty fee to avoid any $$ service repair fee.
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Fast Jeff
(@fastjeff) reported
@Xplornet Much like xplornet should be reclassified as something other than a ISP. They barely serve any internet and when they do, it's way overpriced. Xplornet is a terrible ISP, avoid xplornet.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Watch the videos at 2 in the morning when you’re not throttling the internet or the best option is cancel your **** service and go to Starlink. Haven’t and any buffing problems since.
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Fast Jeff
(@fastjeff) reported
@Xplornet Thanks for reminding me. Oh, and you should deliver the speeds you claim and actually offer unlimited data like you say you do. Until then, people looking for a rural ISP, xplornet is a terrible ISP, avoid xplornet. Maybe think about checking out #Starlink
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Nick
(@Nick62289935) reported
@Xplornet @lewisbron But you aren't sorry, @Xplornet. If you were sorry, you would fix the problem. What you are, is doomed. Canadians will never forgive you for what you've done once they have another option. #starlinkforthewin
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Adam Broomfield
(@Dravakian) reported
@shannbil @Xplornet @SpaceXStarlink That's gross .. xplornet sucks anyhow, and yet they charge a ridiculous amount
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Jessica Doyle
(@JessicaDoyle) reported
@lynayanb Too bad these so called economic agencies didn’t spend $700,000 plus on 73,000 Starlink’s at a grand a pop so us current rural inhabitants could have reliable internet. But wait NBgov will continue to prop up Xplornet with Millions for old tech.
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🇨🇦
(@Snowymb1) reported
@Xplornet cause your service sucks ****
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Nick
(@Nick62289935) reported
@Xplornet @Nep03034037 But you're not "sorry", @xplornet. If you were truly sorry, you would fix the issues, rather than continue to take advantage. The only way out of the PR nightmare you've created is to truly apologise and back it up with results. #YourDaysAreNumbered #StarlinkForTheWin
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Charles Braedley
(@cbraedley) reported
@katebraedley @Xplornet @MunColchester God damn it! That's how angry I am about this whole situation...I cant even read a calendar correctly!
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Mike Semeniuk
(@mikejsemeniuk) reported
@Xplornet When we upgraded to the 25mbs, The first few days we got speeds around 10mbs ever since it has been averaging 1 to 2 mbs. I'm paying more for the same speed, and all xplornet tells me is that everything looks good on our end. that's not good service!
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Erica Proudfoot
(@TalkingNB) reported
@JeffKellytwtr @CBCNB @ONBCanada Quite a bubble you're in then. Someone needs to burst it. My son came to visit at Christmas and had to GO HOME because he couldn't work with our slow Xplornet internet. And this is common for people miles around. Wake up, toots.