Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (67%)
- Wi-fi (19%)
- Total Blackout (9%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Winnipeg, Nepean, Fredericton, Calgary, Toronto county, Edmonton, Saskatoon, Montréal, Halifax, Dartmouth, Grande Prairie, Ottawa, Red Deer, and Pugwash.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 23 hours ago |
|
Toronto
|
Wi-fi | 2 days ago |
|
Winnipeg
|
Internet | 2 days ago |
|
Winnipeg
|
Internet | 3 days ago |
|
Toronto
|
Internet | 3 days ago |
|
Nepean
|
Total Blackout | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Wright (@JasonDwright2) reported@issaibahim84 @Bell_Support StarLink is 140.00 a month. We are up over 450 mbs on a Gen2 receiver. The Mini we have on the trucks ,we are seldom under 350 mbs even doing 65 mph down the highway. We had Bell,it went down more than my ex wife,samething with Xplornet,Telus. Starlink has been the best to date.
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Jo Watier (@kowalat) reported@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
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RinksGuy (@RinkGuyD) reported@Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.
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Commissioner Miner (@fanCRTCProfling) reportedAlternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Based Canadian (@jasonforrest) reported@CBCNews Xplornet charges far too much. Please fix this.
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Tristan Koschmann (@TristanKoschma2) reported@xplore_ca Hey your guys is internet is down since Thursday any help ?
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☘️Seán Caomhánach ☘️ (@kavs86) reported@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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peter sutherland (@pandamoan) reportedWhat’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.
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CJH (@CJH39493411) reported@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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Keith Murray (@keithwawanesa) reported@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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- Julz - (@julzlajulzjulz) reportedOh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!
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Acura (@TheSmitefulOne) reported@b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.
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nicole brown (@nicoleb1978) reported from King, Ontario@xplore_ca service is down again..... last 2 hrs.... bradford tower!
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CDN_NRG (@CDN_NRG) reported@xplore_ca Terrible.
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june ⭐️🌙 (@junee_swift) reported@xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet
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Derek McLean (@dmclean82) reported@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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Orabidoo (@Orabidoo2) reported@1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.
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High Caliber (@RealHICALIBER) reported@PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.
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vahxo (@creeteaux) reported@xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps
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Brandon Murphy (@brandonmurph10) reported@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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Donald Carr (@realDonaldCarr) reported@KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here
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Papercakes (Villain Era) (@PaperCakes) reported@janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident
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Karel Baayen (@KarelBaayen) reported@xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Brett Petracek (@BrettRace) reported@LyttonW90219 @Martyupnorth_2 The satellite xplornet was migraine inducing. Their tower service is much better, but i don't think they offer above 50mbps yet. If they don't offer faster speeds/higher bandwidth soon I might be going to starlink.
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Mike Gazzola (@The_RealestReal) reported@xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now
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AtomicHydra (@atomic_hydra) reported@xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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Systematic Hands (@MADmarky112) reported@xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all