Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie, Toronto, Provost, Smithville, Kamloops and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Halifax |
Wi-fi | |
| Rapide-Danseur |
Wi-fi | |
| Montréal |
Total Blackout | |
| Gatineau |
Internet | |
| Halifax |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa
(@MDClark4) reported
@burnettisms Xplornet is the worst internet ever, the price they charge is NOT worth it. It is unstable and companies that allow remotely work do not recognize them as a good enough internet to work from home!
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Chris Vickery
(@ChrisVi1234) reported
@Bell bell outage Southern Ontario and Eastern Ontario: disconnected TV & Internet & Phone landline. Maintenance repair problem. Rogers, Telus, Cogeco, Shaw, Shawdirect, Freedom, Bell Aliant, Xplornet, Fido, Eadtlink, Teksavvy all outage..
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EPT
(@eptforreal) reported
@rkhazzam @Xplornet @SpaceX Xplornet was so horrible. Finally off it.
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Bluebird (StartWinning.eth)
(@BluebirdX11) reported
I would like to make everyone I can reach aware that @Xplornet is utterly useless in the realm of customer service. Truly terrible - a class of their own. Knowing them, they might publicly respond to this tweet pretending that they want to help, only to deliver nothing of value.
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Shawn Colborn
(@ddog9) reported
Going on 60min currently on hold to cancel our @Xplornet service. There is zero chance we would recommend them for rural internet. They are a complete disappointment. #bebetter
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Bluebird (SkiAspen.eth)
(@BluebirdX11) reported
@Xplornet Lol - people do not be fooled that xplornet will provide any customer service in a customized way. They will ONLY assist you if you have access to a signal and you call them and wait an hour to get a rep. They are instructed to deliver nothing of value via email/DM- phone only
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Pip
(@saskiaages) reported
@Xplornet 1/after days of hell your customer service supervisor said a tech needed to be sent out at my expense. He then hung up on me. He said when I expressed costs already personally incurred with frustration that if I was not going to be professional he would end the call.
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Jason Allonby
(@jasonallonby) reported
@SeanRossSapp Sean please report that Xplornet sucks! My internet has cut five times during the buy in!
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Corbin Visual
(@corbinvisual) reported
@rkhazzam @Xplornet @SpaceX This however does not change your taste in music. I’d say you’ve broken even.
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Jim Murphy
(@jimmurphy) reported
@rkhazzam @Xplornet @SpaceX I got impatient and ordered the RV Starlink cause there is zero wait. Just got it and it’s waaaay better than the LTE garbage I had.
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Bluebird (StartWinning.eth)
(@BluebirdX11) reported
@elonmusk Totally dissatisfied with @Xplornet and their high-orbit, unreliable solution (and terrible customer service!). Just ordered a Starlink kit and hoping for the best! All I really need is for it to work, in some capacity, much of the time.
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Star
(@RealStarDeLuna) reported
Litteraly no damn reason @Xplornet shouldn't be working. No email about maintenance, no power lines down, no nothing and they still can't work right. I hate this company with everything I have.
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Pip
(@saskiaages) reported
@Xplornet Connie Certusi CRO Home Services I messaged you. Kindly get my internet fixed. I am NOT calling again after wasting Friday evening and sat and the being hung up on by you service supervisor.
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Julli
(@judlill) reported
@Xplornet worst service ever internet down more than it works I’ll be switching to @SpaceXStarlink
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Mark Stewart
(@Bocabec99) reported
@DeniseMiller76 Ditto on @Xplornet. One outage around 1.5 days and numerous other hour or two hour long outages during the day.
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Doug Kellam
(@D_Kellam) reported
@Xplornet: we are ending your service June 30 Me: but you’ve already told me you can’t put me on LTE Xplornet: right. Me: cancel my account please Xplornet:You are a valued customer. We are sending you to our customer loyalty group. Your wait time is 53 minutes. SMH ..!..
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EmilyR
(@LesliRichone) reported
@Xplornet Omg nooo worst experiences ever
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Brandon Murphy
(@brandonmurph10) reported
@Xplornet I can't wait until there is another option for internet. Absolute worst. Try to call them and get put on hold for an hour because they don't want to deal with it
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Dr. Stephanie
(@stephlec79) reported
@Xplornet I am beyond disappointed with your tech and customer service. After several appointments (always cancelled by you) a tech finally came to my campground to do an install late in the day (after 4pm).....
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Denise Miller
(@DeniseMiller76) reported
@Bocabec99 @Xplornet Same. Every few days the past month was getting an email about upgrades from 8am until 8 pm. Hard when you work from home. I have no cell signal here, can't tether. Ended up working from @Reedspointpub one day. That was a positive actually, but it has been a bad month for sure.
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Marcie Callewaert John
(@marcie_c_john) reported
@Xplornet I was so glad when I moved to an area where we could also access Telus Smart Hub and xplornet wasn't the only option. Painfully slow and expensive for such tiny data packages.
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Pip
(@saskiaages) reported
@Xplornet 2/ professional? I've spend years of frustration and coat. Now 2 days of constantly trying to reach your company. Bad tech advice and finally was told I gave to pay to fix it myself. And then a hang up. Please advise because I'm emailing your entire ***
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Jade
(@Sheehan24J) reported
@Xplornet your services are **********, fix this shiii
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Dilf
(@The76211775) reported
@Xplornet wanna fix the internet in Rockland **** heads? Been down for quite a while now...I know you guys don't have much going on in the head. Chop chop idiots.
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Hylohs
(@HylohsFFA) reported
@Xplornet fix your services my wifi is being ***
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Star
(@RealStarDeLuna) reported
@Xplornet is down for no ******* reasson once again. I hate this company with a passion.
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yeeet
(@TheSmichers) reported
@Xplornet Richmond Ontario internet is down since this afternoon, couldn’t get through to customer service. Any eta or ya gunna tell me you’re sorry for any inconvenience and to dm you my account number lmao
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Scott
(@MidVids) reported
@Wealthsimple I'm rural so all options are for "up to" a speed that you never get. I've been through Xplornet and Bell wireless internet. Both unsatisfactory and Bell customer service was awful. Now with a local ISP (Colink) and sometimes get 20 mps down, 4 up. Unlimited bandwidth for $100
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EmilyR
(@LesliRichone) reported
@Shuswapgigi @Xplornet Tell them you are leaving if they don’t charge you less for crappy service, I only paid 50$ a month for unlimited data and high speed for 2 years
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Derek Gould
(@dgouldca) reported
@kristinaennis Just seeing this now; for some reason I had tweets from you muted! Starlink is now available. Not cheap, but excellent service. Just set it up at my cabin a couple weeks ago, way faster than xplornet or cell.