Xplore Outage Report

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, and Caledonia.

City	Problem Type	Report Time
Toronto	Internet	3 hours ago
Brampton	Internet	17 hours ago
Thurso	Internet	22 hours ago
Brampton	Internet	23 hours ago
Toronto	Internet	3 days ago
Collingwood	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy Hersenhoren (@TheHersh) reported 5 minutes ago

  I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?

• 
  G Wald (@GMWald) reported 5 minutes ago

  @Xplornet Faster internet??!?!?? What a hellish lie!! I’m on a 25 mbps plan and my speed right now was 2.78 mbps. Garbage 🗑

• 
  Craig Cummings (@CraigC_NL) reported 9 minutes ago

  @FrankReardon1 @Xplornet Too bad I here it’s quite good

• 
  Carry on my wayward son (@AH_probs) reported 13 minutes ago

  @goldbcklechaser I’ve been looking in to Stalin’s and I I think we will be getting it. Xplornet is terrible

• 
  bigwifi.ca (@BigwifiCa) reported 14 minutes ago

  @AlsoKnownAs_AA @CompBureau @FP_Champagne I see hundreds of customer calls come in from wisps recently bought buy Xplornet furious how the QOS dropped off a cliff.

• 
  cujowilsonv (@cujowilsonv) reported 15 minutes ago

  @Xplornet any update as to when the outage outside of woodstock NB will be rectified?

• 
  Bruce Moose (@moose_bruce) reported 16 minutes ago

  @Xplornet Yeah I'm not doing that since your garbage is down once again.

• 
  🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported 23 minutes ago

  Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.

• 
  PixelShakeTV (@PixelShakeTV) reported 24 minutes ago

  @DANNYjustDANNY_ @BigfryTV @Xplornet I hate to be that guy, but in the defence of ISPs, the VAST VAST majority of calls/complaints they get is usually down to user error. BUT, if they still drag their feet after u prove that's not the case, **** em!

• 
  JB (@jeaubin5) reported 25 minutes ago

  @John_Capobianco Nice! What was available at your place before? Bell only offer 5mbps at my place, but Xplornet is not bad where I live. Bell said they will install Fiber 3 years ago at the house, still no sign of them.

• 
  SK Jo (@invigilator4) reported 26 minutes ago

  Holy. Up and running in under 5 minutes. Now the fun of calling Xplornet and sitting on hold for an hour to cancel their garbage

• 
  Dwayne Winseck (@mediamorphis) reported 27 minutes ago

  The idea that replacing a 4th mobile operator that has spurred lower prices, bigger data plans & better service in ON, AB & BC w/ Xplornet whose fate wld turn on Rogers doing what is @ odds w/ its interests & that regulators could monitor things afterwards is a fairy tale. 10/

• 
  CdnARS VE4PER (@CdnARS_VE4PER) reported 29 minutes ago

  Yes and Xplornet does not see fit to equip their node tower sites with backup EMER generators yet biz and govts want us all to drop old ways and do everything online, Doesn't work when power fails at least OTA TV used to cover rural MB widely

• 
  Steve Filer (@NockAndLoose) reported 29 minutes ago

  @Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?

• 
  Craig (@CraKelPureScous) reported 34 minutes ago

  @Xplornet Outage this morning? Nothing connecting, Fraserville, ON

• 
  Elon Tusk (@Elon_R_Tusk) reported 37 minutes ago

  @Xplornet #Saskatchewan residents can get a LOT more bandwidth and actually be able to use Netflix by switching to @SpaceX #Starlink systems. Xplornet is high latency, high cost, bad value.

• 
  Richard Ranger (@RichardRanger8) reported 37 minutes ago

  @APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.

• 
  Chuck Summers (@ChuckSummers15) reported 42 minutes ago

  @Xplornet I feel bad for them.

• 
  Bruce Moose (@moose_bruce) reported 44 minutes ago

  @Xplornet I genuinely don't know how you guys are still in business. The constant outages across the board and angry coustmers you think would be enough for you to get your crap together. Every week I deal with slow speeds and outages. STOP ROBBING PEOPLE!

• 
  Richard Ranger (@RichardRanger8) reported 46 minutes ago

  @Xplornet @XploreMobile Your service is dog ****

• 
  Chuck Summers (@ChuckSummers15) reported 49 minutes ago

  @Xplornet They will get to visit the dog over and over again, until the customer gives up and just accept that they will never get anything close to what is promised from the isp. At that point they will stop calling, because it's a waste of time and too late to get out of the contract.

• 
  🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported 49 minutes ago

  Hour almost 14 of having no internet @Xplornet I'm literally losing my **** in boredom, I can't do any of the work I have to do and my service is so bad I can't even like watch a video or something

• 
  Paula Bruce (@PaulaSunBruce) reported 53 minutes ago

  @Xplornet the internet sucks again today!

• 
  🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported 54 minutes ago

  This just in, @Xplornet is a piece of **** AGAIN I cannot count how many times I've lost internet these past two weeks I AT LEAST have not had internet from when I woke up at 6:30am to now (11:15am) and I'm sure it's not going to be back anytime soon, as per usual

• 
  Sally Sim (@sim_sally) reported 55 minutes ago

  @Xplornet when will the internet be back up and running in the Kawartha Lakes area? It’s been days of crappy service and none at all today

• 
  G Wald (@GMWald) reported 56 minutes ago

  @Xplornet Improved?? I wonder where that’s hiding! I must’ve gotten their garbage!!!!

• 
  Nature’s Backpack (@nature_backpack) reported 56 minutes ago

  @Xplornet Rural service is lacking big time. We get poor service with a big price tag. Rural connection should be lower.

• 
  Josh Waito (@JoshWaito) reported 57 minutes ago

  Any other rural Canadians tired of their fast reliable internet service provider being bought and destroyed by xplornet?

• 
  Dwayne Winseck (@mediamorphis) reported 57 minutes ago

  This article does not cover the idea that a Rogers/Xplornet deal wld involve a network sharing agreement but that'd be folly b/c it assumes Rogers would do what it’s interests are 180° opposed to: support a new formidable 4th mobile operator to replace one that already exists. 8/

• 
  Dwayne Winseck (@mediamorphis) reported 58 minutes ago

  In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.