Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 02/23/2026 11:45

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Winnipeg, Okotoks, Toronto, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary, Vancouver, North York and Saskatoon.

Loading map, please wait...
City Problem Type Report Time
CanadaWinnipeg Internet
CanadaOkotoks Wi-fi
CanadaToronto Wi-fi
CanadaOttawa Internet
CanadaOttawa Internet
CanadaStratford Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • katie_wakely Katie Wakely (@katie_wakely) reported

    @Xplornet 3 previous phone calls did nothing to help, man I spoke to this morning solved my problem in about 10 minutes.I’m not convinced there were ever upgrades being done to “the tower in Baltimore”. However we now have internet after 6 days without.

  • farmerwillie27 Bill Thiessen (@farmerwillie27) reported

    @BaldurBarons @Xplornet We also don’t stream any big things. Used to be off the Glenora tower but had a few issues. They turned us to pilot mound and been decent ever since

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Burying all the critical tweets about your terrible service with these useless articles isn't doing any good. Your time is limited, you should spend it trying to make good on your promises before it's too late. #reckoning

  • nautical_hd Zane (@nautical_hd) reported

    @Xplornet Your company is going down the shitter lmao.

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Well thank your call center employees for me. They were very helpful when I called to cancel your **** service.

  • katie_wakely Katie Wakely (@katie_wakely) reported

    @Xplornet The quick survey at the end of the call...I left excellent reviews for the technician helping me today he actually took time to solve. Poor review for @Xplornet internet service. A week without internet w stupid excuses during pandemic cannot happen.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @landon707 @Xplornet Nope. I sent it back. Waiting on pre order. It would work for you though im pretty sure. That sucks. Wish I woulda known. Once they get the new facility up and running to build satellites things will change.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Truly pathetic that my @Xplornet connection makes my VoIP phone unusable. This is what is considered high speed internet in their world? Or, if I said that to you using my VoIP service: Truuuuuuuy paaaaathccc connnnn bzzzzzz high sppppppeeedd bzzzz w-w-w-rrrreeld.

  • Saittech89 Saittech (@Saittech89) reported

    @joseywhales53 @Xplornet go pre order starlink, if you need any info or have any questions just ask me, people are already getting over 300Mb down on starlink

  • jflsitecore J.F. (@jflsitecore) reported from North Grenville, Ontario

    I think it’s officially time to cancel @Xplornet. No hard feelings, you served me when no one else could, but ... your time has come to and end.

  • joseywhales53 Don Janes (@joseywhales53) reported

    @Saittech89 @Xplornet same **** here paying for 25mb.just did speed test 554 kps

  • valleyfield2008 Don Williams (@valleyfield2008) reported

    @BaldurBarons @Xplornet I have explornet LTE 50 now. Once we got antenna fixed it has been great. But we have satellite explornet at lake and it’s expensive and not really what I want or need. To slow.

  • ClavelleJean Jean Clavelle (@ClavelleJean) reported

    @Kaitlynkitzan @Xplornet Noooo....! That’s infuriating. “You pay us for a service sure, but it’s not our fault it doesn’t work.”

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @GeiselJeff @cohenih @Xplornet $145. So a little more than the $125 I was paying for Xplornet but well worth it. Have had it for 3 weeks now and no complaints. Would never go back.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    I wonder if @CRTCeng would be interested to know that I cannot access VoIP on my @Xplornet connection. The calls connect, but the call quality is impossibly bad. You don't care though, I'm just the little guy that's not greasing palms.

  • LivingRDestiny Living Our Destiny (@LivingRDestiny) reported

    Well fawk surprise surprise my internet is down AGAIN...fawkin xplornet..put in my order for starlink couple weeks back and can't wait..I basically pay the same now for service I don't get most of the time..and when I do the speeds are ****.. #xplornetsucks #starlink

  • Camehdian Cam (@Camehdian) reported

    @Xplornet I don't understand how I run 200+ ping in all my games but my friend who is also on xplornet with slower speeds gets like 80 ping. When we call they always say there are trees blocking the signal but there are no trees and my friend is surrounded. Cant wait for Starlink

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @landon707 @Xplornet You can’t get it? I had to send it back. Im not in the zone for awhile. Garbage.

  • Saittech89 Saittech (@Saittech89) reported

    @Xplornet is the worst internet provider. Pay for 25Mb download and I can barely get 2Mb. I call and they say its peak time and there is nothing they can do. how about don't overload your system. Can't wait for my Starlink to arrive. Pay less for WAY more and no data caps.

  • lewisbron Lewis (@lewisbron) reported

    @xplornet why cant i watch 1080p video using your service. You promise 25mbps and we get double the speed of dialup

  • jazzhammer abraham tio (@jazzhammer) reported

    @Xplornet speedtests are a great tool for xplornet. you use them to point out how fast the service is when you can selectively tune a high number, like oh, the days around invoice time, and in the same breath say that a low number isn’t accurate because .... reasons. amiright explornet?

  • farmerwillie27 Bill Thiessen (@farmerwillie27) reported

    @BaldurBarons @Xplornet Other than over priced for what we use we actually have very few issues. Only pay for speed of 10 download and usually get 20

  • retroflya retroflier (@retroflya) reported

    Annnnd @Xplornet is down again, for the third time in as many weeks. The tech I spoke to straight up advised me to sign up for the Starlink waiting list, “our service is only gonna get worse” lmao.

  • DarrenCzarnecki Darren Czarnecki (@DarrenCzarnecki) reported

    @BaldurBarons @Xplornet It’s been ok go here both mine and parents place. Neighbor mile north can’t get a signal. All depends on the sight line to the tower how well it will work it looks like.

  • scottp_1 Scott Phillips, CCA (@scottp_1) reported

    @Xplornet is getting desperate, calling customers offering renewals on the same ****** service for $2.25/mo less but start new contract. Offering labor coverage on equipment warranty as a carrot. #starlink is going to kill them

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet useless ****

  • Function12Dev Ivan Sine (@Function12Dev) reported

    @AgFreeAgent For sure, he's a problem solving futurist. Starlink likely to destroy Xplornet unless they can compete on gov subsides and lower prices. And I see some indication that Bell suddenly is looking into replacing rural copper infrastructure with fiber optics. Gov $upport of course.

  • staceybruneau Stacey (@staceybruneau) reported

    @BaldurBarons @landon707 @Xplornet Ah crap that sucks. Hopefully soon. It’s pretty awesome.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Katherine must be very busy, between dealing with all the customers complaints about the terrible service you provide, and the remainder calling to cancel their service...Good luck Katherine. I hope you're able to find another job soon when Xplornet goes under. #Reckoning

  • landon707 Landon Friesen (@landon707) reported

    @BaldurBarons @Xplornet I can't wait to cancel xplorer net.