Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: North York, St. George, North Bay, Kitchener, Halifax, Toronto, Wileville, Cambridge, Timmins, Stratford, Montréal, Edmonton, Newcastle, Brampton and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Wi-fi | |
| St. George |
Internet | |
| North Bay |
Internet | |
| Kitchener |
Total Blackout | |
| Halifax |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Stone
(@rgstone1) reported
@bigbushelsag @ChristiFriesen @Xplornet As soon as the equipment pukes you become an xplornet customer though. We used to be yourlink
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Metal Wolf
(@m3t4lw01f) reported
@MobileSyrup My Starlink, while sitting in its box on my kitchen floor, provided better service than my Xplornet connection did at the same moment in time. They already can't supply the services they were offering, what makes people think this "upgrade" will work out?
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Matt Marsh
(@marshmat) reported
Aaaand there's the nightly @Xplornet service interruption for Kepler tower / S. Frontenac. Just a short one tonight! I was all ready for the usual several minutes of nothing working!
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Lewis Bron
(@lewisbron) reported
@xplornet you are ****
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Christopher Rogers
(@therealcpr83) reported
@Xplornet "up to" is the way they can promise one thing and deliver garbage service, then blame you and your equipment. Con artists.
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Paul Adamson
(@Paulywoggsvoice) reported
@Xplornet That's rich. So you actually guarantee some servicable level of speed now? Naw, you continue to take ridiculous liberty with the term "up to". In the case of anyone I know who's used your service, that typically means 3 down/.25 up. #Juststop
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
@Mark_Goldberg @Xplornet CRTC should shut em down. False promises, dishonest business practice.
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Sir Kyle the Great
(@iamtherealkb) reported
@Xplornet Lmao you guys can't even maintain 25 down, how do you expect to have 50M when all of your towers are oversold anyway?
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Mark_Goldberg @Xplornet 0 to 50 meets the definition of up to 50. It's too bad that with xplornet, your going to be on the lower end more often than the upper end.
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Iain Reid
(@IainReid10) reported
@Xplornet Apparently you want another $100 to upgrade to this service. Seems like a money grab as you cannot provide anywhere close to 50/3 I am supposed to get right now.
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Brian Glowach
(@snocross26) reported
@Xplornet Our download speed is 2mbps.... right since the day it was installed... the installer said that we have a strong signal... you want your service payment for the upcoming month... fix our ******* internet.... NOW!!
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GrowCanada420
(@GCanada420) reported
@SpaceX One step closer to useable internet @Xplornet Sucks to be you guys!
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jasper
(@jaspernamez) reported
@Xplornet f u im trying to do my final project for school and you guys are so unreliable. we have been out of service for 2 hours because of your **** quality control 😐
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Ghost
(@_gh0_5t) reported
Finally i got a new internet provider but i wanna say this one more time @Xplornet @APLenehan go **** yourselves
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Kilz Knight
(@Kilz_Knight) reported
@Xplornet Is that why I get 0.04 mbps of upload??? WTF I CAN'T EVEN UPLOAD VIDEOS
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Aaron Burke
(@RaptorialNB) reported
@Xplornet Website says it’s not available in our area. Phone support says not available either. Yet my brother sent me screenshots of his account showing 50/10 and speed tests showing the same, he lives down the road. So I’m guessing it’s just not available in your systems to add yet?
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Metal Wolf
(@m3t4lw01f) reported
@Mark_Goldberg @Xplornet What is their definition of "full speed"? You get the full speed you pay for? Or Our network is full so you'll get the speed you get. I think I know which one.
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jasper
(@jaspernamez) reported
@Xplornet fix your service im trying to do my final but instead im stuck using my phone’s rogers LTE
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GrowCanada420
(@GCanada420) reported
@Xplornet Been there done that no help, told tower problems its just ganna be slow till its not slow is what they say.
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Fast Jeff
(@fastjeff) reported
@Xplornet So xplornet launched a plan that you've been selling for a while now.... again? "deploy state-of-the-art scalable hybrid fibre wireless technology in its facilities-based network" Pointless jargon much? It's too late, people are now just waiting for #Starlink to roll out.
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Metal Wolf
(@m3t4lw01f) reported
@Saittech89 @CarttCa @Xplornet As a Starlink customer I can say two things: The initial cost is high at $800. The monthly cost is higher than I was paying to Xplornet. I can also say it works amazingly well and they are very up-front about ongoing issues the network is having and what they are doing to fix.
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Iain Reid
(@IainReid10) reported
@Xplornet I contacted your customer service via Chat and was told that to move to 50/10 service I need to pay $99 for new hardware. I currently have 50/3 service. Could you confirm?
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Saittech
(@Saittech89) reported
@CarttCa @Xplornet Why would people want this???? They can get Starlink that has faster download and uploads for cheaper. oh and great costumer service.
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Ｃｈｒｉｓｔｉ🌾
(@ChristiFriesen) reported
@rgstone1 @bigbushelsag @Xplornet What did you find as you switched? Was your service good?
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Robin on Galiano Island 🐝
(@Robinongaliano) reported
@Herronisland In rural Canada, Xplornet is the satellite provider. Download is 25 MPs, (premium service) upload 2 if lucky. Generally ok, but traffic is higher during the pandemic, speed throttles down in the evening....I believe Hughes satellite is the source...good luck
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Metal Wolf
(@m3t4lw01f) reported
Just had my first real outage with @SpaceX Starlink. Lasted about a half hour, maybe 45 minutes. My account portal had a banner that told me about it AND gave an ETA for a return of service. Two things I've never seen that pathetic excuse for an ISP @Xplornet ever do.
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Kilz Knight
(@Kilz_Knight) reported
@Xplornet Im so ******* done, my brother had to do a video for an homework and he can't even upload it wtf are you guys doing ???? COME ON 0.04 MBPS OF UPLOAD SINCE 2 DAYSSSSSSSSSSSSSS
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Fast Jeff
(@fastjeff) reported
@Xplornet Customers: Our xplornet sucks, we can't get the speeds you sell us! We can barely do anything useful and it's covid times, we have to school and work from home! xplornet: But lookit this picture, so pretty. Don't forget to pay your bill this month, our techs need better cameras.
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Saittech
(@Saittech89) reported
@Xplornet I can't wait for my starlink dish to show up so I can cancel with you guys.
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THE GOD OF AG
(@bigbushelsag) reported
@ChristiFriesen @Xplornet They bought out netset. My service stayed the same. Even get free service calls still. Which was a netset thing not an xplornet thing.