Xplore

Xplore Outage Report

Why is my Xplore service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 01/23/2026 08:45

January 23: Problems at Xplore

Xplore is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Rapide-Danseur, Halifax, Steinbach, Orléans, Toronto, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose, Chatham, Mississauga and Regina.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Internet
CanadaRapide-Danseur Wi-fi
CanadaHalifax Internet
CanadaHalifax Internet
CanadaSteinbach Internet
CanadaOrléans Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet @Xplornet "hey, everyone look at our seven towers!" Residents of Ramara : "you mean the seven that never seem to work?"

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet Exactly. I have no other option at all currently, as I cannot get a decent signal from the only other local supplier. People have moved from this road to get away from Xplornet.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Speaking of pandemics, do you have any plans to actually make your network usable for people that need to connect to work VPNs, or are you just waiting out the vaccine until the pressure is off and you can continue to do nothing to help your captives?

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.

  • ayrporte Ian (@ayrporte) reported

    Ok @Xplornet after 4 years of uninterrupted service we "upgraded" to your LTE Its been down 3 times in last 10days. Wasted 6 fn hours of my time on your customer service lines. Tonight the "17 min " wait is 49 minutes so far.... Young lad trying 2 write university Finals. #fail

  • lewisbron Lewis (@lewisbron) reported

    @Xplornet almost 6am and your internet is still ****.

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet fix my internet you illiterate **** head, give me the specs that i pay a way overpriced price for

  • RobVanBuilder Rob Van Builder (@RobVanBuilder) reported

    @Xplornet there is a disconnect between local installers and tower maintenance. A new tower went up about 2km away and within line of site. Potential customers cannot get a signal. Local installer tried everything and thinks it the tower. Can I get the write person to talk to?

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @MTHallowFarms @Xplornet You, me and every single customer this dumpster fire of a company has. @APLenehan must be so proud of his little company. It's not easy earning the distinction of "most hated ISP in Canada."

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet **** i hate ur company

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet They are horrible. The only thing they do well is take money.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet If my other local option wasn't capped at 200GB I'd go back in a heartbeat. But 200GB for a home connection is laughable, especially with things like security cameras, school and work. A consistent quality of service, even if it's 10mbps, isn't an unrealistic expectation.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.

  • RichardSkermer Richard Skermer (@RichardSkermer) reported

    @CCI_Wireless for the love of all things holy, can someone please respond to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn? Sub 2Mbps is unacceptable when I pay for your top package.

  • dkornels dale kornelsen (@dkornels) reported

    @Xplornet @rammyramramram Yes your service is crap!! Terrible. Pay for 50 down and get maybe 6 on average

  • KarenHoffman5 Just Karen (@KarenHoffman5) reported

    @Xplornet Please explain why you advertise unlimited internet when you don't provide unlimited internet. My plan says unlimited but when I call in, the voice robot reports that my service is currently in a "limited" state. That's.Not. Unlimited.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @virgovida @Xplornet @virgovida don't fall for their tricks. Calling their support number will just put you on endless hold while they tell you they're having problems with long wait times.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @OneLinders I'm not convinced Xplornet has the ability to offer any of the services they advertise, "game changing" technology or not. My 25mbps service has been running at 2mbps max for days. Will 5G magically fix their oversold infrastructure?

  • RichardSkermer Richard Skermer (@RichardSkermer) reported

    @CCI_Wireless for the love of all things holy, can someone PLEASE RESPOND to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn?

  • trainvalet Cory 🆎 (@trainvalet) reported

    On @Xplornet I average 6 mbps for the service they advertise "up to" 25 mbps. Xplornet isn't high speed internet.

  • KenBauer The KraKEN (@KenBauer) reported

    @Xplornet Thanks, but it's not a tech support issue, it's just oversubscribed. It's all time of day. First thing in the morning? Great! Late afternoon/evening? Don't bother. Too many people all drinking from the same hose, and everyone being stuck at home is exasperating the situation.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @OneLinders @Xplornet Xplornet makes all kinds of promises they never keep. What makes 5G special or different?

  • happylewie Lew (@happylewie) reported

    Internet is down for the last 15 hours. @Xplornet has 45 minutes of wait time to reach customer service. Man. I’m so ******* tired of this ****. And I pay 200$ per month for that.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet That's awesome. But what does it have in relation with an ISP whose can't run a network?

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet That's great @Xplornet but maybe if you spent as much effort in maintaining your network as you do riding on the coat tails of art shows to get free publicity, your customers wouldnt hate you with the passion of a million suns

  • FuzzyGross DaveMcG (@FuzzyGross) reported

    Literally 5 min after I get off the phone with @Xplornet , service goes down AGAIN. I live with a LTC worker and a person who has stage 5 cancer and NEED access at ALL times, yet when I call I get told nothing can be done. Maybe @globalnews, @CTVNews would like to talk to you

  • Upbeat2k upbeat❄️ (@Upbeat2k) reported

    stopping in after a few months to say @Xplornet is literally the worst ISP on the planet and I hope they go bankrupt. you steal your customers money and don’t even hide it. throttling so bad i can’t open a web browser. **** too and **** your shitty ceo @APLenehan

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Jeff from E-Clip IT Solutions in Saskatoon has the worst job in the world. He gets to fix broken @Xplornet stuff. He was at my house today. On my roof. In -23C weather. He'll be coming back later tonight to finish. Fingers crossed things improve on Martensville tower.