Xplore service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (72%)
• Wi-fi (16%)
• Total Blackout (8%)
• E-mail (2%)
• TV (2%)
• Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Toronto county, London, Mississauga, Vaughan, Toronto, Regina, Montréal, Halifax, Edmonton, Vancouver, Calgary, Red Deer, Ancaster, Brampton, and Bridgewater.

City	Problem Type	Report Time
Toronto county	Internet	7 hours ago
London	Internet	14 hours ago
Mississauga	Wi-fi	19 hours ago
Vaughan	Internet	1 day ago
Toronto	Internet	1 day ago
Regina	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported 5 minutes ago

  @ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.

• 
  vahxo (@creeteaux) reported 7 minutes ago

  @xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps

• 
  Clint Howard (@Haywire_45) reported 8 minutes ago

  Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

• 
  Tristan Koschmann (@TristanKoschma2) reported 9 minutes ago

  @xplore_ca Hey your guys is internet is down since Thursday any help ?

• 
  Josh Ciemitis (@JoshCiemitis) reported 13 minutes ago

  @xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?

• 
  Colin Stewart (@cstewartyqr) reported 16 minutes ago

  @tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.

• 
  Mayor of Thunderhill (@Mullin_95) reported 19 minutes ago from Swan River, Manitoba

  @darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.

• 
  Justus Hickey 🇨🇦 (@justushickey) reported 19 minutes ago

  @PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.

• 
  @cattlemen (@cattlemen1979) reported 19 minutes ago

  @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

• 
  Acura (@TheSmitefulOne) reported 21 minutes ago

  @b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.

• 
  jerome tetreault (@tetrje) reported 23 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  Lucas Bourque (@Lucas_Bourque_) reported 24 minutes ago

  Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

• 
  GL Guevarra (@GLGuevarra) reported 25 minutes ago

  @xplore_ca we got no internet in our area. Customer support is 1 hr wait time. Is there outages in the Westman Area?

• 
  All In (@apclaus) reported 27 minutes ago

  @xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸

• 
  Kel.Ehh (@KelllEhhh) reported 30 minutes ago

  @xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.

• 
  xIAmTurbox (@xIAmTurbox) reported 36 minutes ago

  @xplore_ca Maybe fix your outages ànd notify your customers

• 
  Death (@JasonDeath187) reported 36 minutes ago

  @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

• 
  CDN_NRG (@CDN_NRG) reported 37 minutes ago

  @xplore_ca Terrible.

• 
  tsaloranta (hän, she, elle) (@tlsaloranta) reported 40 minutes ago

  @annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.

• 
  Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported 40 minutes ago

  Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2

• 
  Derek McLean (@dmclean82) reported 40 minutes ago

  @xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.

• 
  Syd_Vakarian (@Syd_Vakarian) reported 44 minutes ago

  @xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.

• 
  James Fisher (@jamesfisher12) reported 46 minutes ago

  @xplore_ca Don’t worry I fixed the problem it’s ur company

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 46 minutes ago

  @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 46 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  Mike Gazzola (@The_RealestReal) reported 49 minutes ago

  @xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now

• 
  Onne de Boer 🍊🇳🇱🇨🇦 (@Onne_deBoer) reported 58 minutes ago

  @xplore_ca are you having problems in central/Fredericton NB areas with internet?

• 
  MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported 1 hour ago

  @xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?

• 
  David Hudec (@DaveAHudec) reported 1 hour ago

  @xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.

• 
  Ghost0zz516 (@ghost0zz5143458) reported 1 hour ago

  @ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.