Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Brampton, Calgary, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval, Duvernay-Est and Miramichi.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Total Blackout | |
| Sydney |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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JeanineBB
(@jnnbltr) reported
@Xplornet It would be SO nice if you invested more in customer service so there wasn't such an enormous wait every time that it's needed to call in for some help. The last 2 recent times I had to call in because our tower quit working it was between 40 minutes and over an hour waiting :/
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Karl
(@KarlSchwartz15) reported
@Xplornet Already a customer hoping this will boost our service! Lol
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Warsaw
(@Warsaw1970) reported
@Xplornet Guys, I appreciate your advertising enthusiasm, however, your services do not live up to your promises. I am in rural Quebec and had to give up your service for a competitor because your speed is so slow and your service calls take days and days.
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Frank Reardon Photos
(@FrankReardon1) reported
@LavergneRobert @Xplornet Not as bad
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Davina Lytle
(@davinalytle) reported
@livingwithabuse @Xplornet Honestly, Nicola, I'm so angry. We called them multiple times before we moved & even though we were told they shouldn't have, they promised us we'd have internet. Now what? I can't even do a therapy appt. & had to cancel todays. 😭😭😭
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Cory Gosnell
(@CoryRyanGosnell) reported
@agrifleming @Xplornet We were ok till about 2 weeks ago. Upload speed doubled, but download speed totally dropped. I've talked to three tech supports and told three different answers. Latency apparently is a problem and someone was suppose to call last week to come out...still waiting...
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Davina Lytle
(@davinalytle) reported
@Xplornet I'm your customer & have been for quite a while so I'm not sure why you don't have it...but I sent it again...it's sitting in the DM...along with my phone number. 😝
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Grant Pudar
(@pudarg88) reported
Glad I canceled my @Xplornet service when I did. Checked my bull thinking it was supposed to be less but it was more with the still ****** service.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet didn’t replace their faulty equipment like I asked them to do months ago, said I just needed a realignment. Now it’s completely broken and I’m still expected to pay full price for a service I won’t be getting at all until at least Tuesday. #xplornetsucks
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bew
(@_brittwilson) reported
@sneaky_neaky_ @Xplornet They put my account (I have no idea how) in someone else’s first name. So all the account info was mine & they wouldn’t let me cancel because it wasn’t in my name. I was livid like how do you really **** this up & then not let me access MY account. With MY info 😶😶😶”policies”
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Lexie. #B.L.M
(@joanlemmesmash) reported
@Xplornet I feel like the hours I've spent with your tech support should be compensated bc the amount of times I've been told "just turn it on and off again" after sitting for an hour on the phone is ridiculous. The sooner REAL high speed gets to rural Canadians, the better.
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@DaveNuss17 U r lucky u got 9. We paid for 10, usually got 5 and service was on/off each day for the past year+. During pandemic when we need to work/study from home, couldn’t spend time at our cottage cuz xplornet sucks. We switched ISP ystdy & internet is faster,cheaper,works nonstop.
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InvertedCow
(@CowInverted) reported
@Xplornet my problems started when your garbage monopoly bought out the only valid competition and forced me to return to being your customer. And yes I have shared that opinion with the people who want you to mis manage the unused firberoptics 5 km from my house.
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bew
(@_brittwilson) reported
I feel so bad for people who work for @Xplornet. It’s gotta be the worst service provider
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Pamela Ross
(@plrsTweet) reported
it seems to me that @Xplornet should be giving credits for rainy days, since they KNOW their satellite systems are doomed to fail. @SucksXplornet Tell me again why the #nb govt subsidizes this garbage that still charges a hundred bucks a month for crap service? #nbpoli #cdnpoli
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Cory Gosnell
(@CoryRyanGosnell) reported
More horrible service by @Xplornet. Each time I call I get a different answer. Internet download speeds of less than 1Mbps (we pay for 30). Open work order assigned to the tech who was problematic last time (and still hasn't called). This is NOT customer service.
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Robert Gamble
(@LotSixteen) reported
from
Richmond, Prince Edward Island
@m3t4lw01f Maybe they are fleeing the areas that @Xplornet provides internet service.
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Cory Gosnell
(@CoryRyanGosnell) reported
@Xplornet Another night with dropped service. Still not service all for an on-site tech visit. Spent 40 min on the phone (likely not as pleasant as I would have liked to have been). Going to bed, and hope the service is better in the morning.
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Erin Schettler
(@ErinSchettler) reported
@Xplornet You’ve done that before, didn’t fix a thing!
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Davina Lytle
(@davinalytle) reported
So @xplornet called me with a "solution," are you ready to hear it? They can't give me access to the internet 24/7, or an upload speed of more than .879 MB per second (when it does work), but they're giving me a small credit on my bill for the next three months. 🤨
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InvertedCow
(@CowInverted) reported
@Xplornet you Almost make it sound so good But you should tell people that UP To really means 50 Mbps or less and 10 Mbps or less upload, meaning when your fine service is sitting at 15Baud down and so low that Speedtest cannot get a reading for up load, it is still UP TO
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Erin Schettler
(@ErinSchettler) reported
@Xplornet shouldn’t your horrific service be getting better since everyone is bailing for @SpaceXStarlink? I can’t even believe I pay you for whatever this is that your providing because it sure as heck isn’t internet service. Can’t wait until I get that email to switch providers
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Paul
(@PaulEdworthy) reported
@joDevInTheWood1 @tanoaksam @Xplornet Wow. People in our neighbourhood were on Xplornet before Bell ran fibe here. They told me the service wasn't great but I never knew the price.
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Schooner
(@IceColdBepsiii) reported
@Xplornet seriously dawgs? Your internet is straight dog ****. I can’t wait for the homie @elonmusk to bless me with that starlink.
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𝕮â𝖑𝖎𝖓𝖊:3
(@Aubrechtova_) reported
i could get a group of orangutans and they could **** out something better then xplornet including customer service wtf man
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Scott MacLean
(@jscottmaclean) reported
If you are looking for internet stay away from @Xplornet we installed it last year at the cottage and had issues all last year. Guess what same issue again this year and they tell me I need to pay for extra coverage. Seasonal account hooked up two months ago and never worked
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Frenchie
(@LavergneRobert) reported
@FrankReardon1 @Xplornet ? Is cell phone service as bad
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InvertedCow
(@CowInverted) reported
@Xplornet "turn it off and wait 2 minutes and turn it on again" Is no help when your garbage rates as 0.00 Kbs on upload on speed detector. $80 a month for **** that doesn't work half the time is not good or reliable service and your company should be shut down and sued
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busterflash
(@truebusterflash) reported
@Xplornet has to be the absolute worse rural internet provider. Always such ****** service. I can’t wait for @SpaceXStarlink
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Xepher
(@345dub1) reported
@Xplornet Your internet is down horrible. We only get a tenth of what we are supposed to get, and I can't even play a simple 5 minute game of Destiny. You better update your service soon with higher speeds, and lower latency. Starlink will put you guys out of business in a second