Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: North York, Cambridge, Orangeville, Calgary, Westerose, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax, Rapide-Danseur and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Internet | |
| Cambridge |
Internet | |
| Orangeville |
Total Blackout | |
| Calgary |
Internet | |
| Westerose |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kent Hunter-Duvar
(@KentDuvar) reported
@jordanrynard @kijekijikokwe @Xplornet After multiple calls, I was finally told Rogers didn't support VPN connections over security about the type of traffic. They monitor and throttle torrents for example and don't want customers hiding traffic via VPN. After a week with Rogers I left. 2/2
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Rob
(@rob_quail) reported
@Xplornet no internet; modem is dead. Two days without any movement on my work order; no service, no call from dealer. This is unacceptable!
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Ben Klass
(@BenKlass) reported
@benlucier @EvanGetson MB Gov is about to finalize an RFP in which they basically hand a provincial crown-owned fibre network to Xplornet. Local ISPs are not pleased
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Steve McKim
(@alfmckim) reported
@andrewmead73 @Xplornet I had no choice until I started my own service. Daily interruptions, data caps, and minimum term contracts. This deal was completely tone deaf by the govt (are we surprised) and is going to hurt smaller local providers who use Hydro Telecom to provide good, reliable services.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet some problems? how can a tech help me make YOUR service morw reliable. thats a you problem that i have to deal with the consequences from. the only way this can and will be resolved is when i switch providers
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fireratedcables.com
(@CoolConductors) reported
@Xplornet wireless up and down like a yo-yo this morning in Tweed Ontario. Time to investigate Starlink. The $500 equipment fee might be worth consistent speed and potential reliability.
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brandon
(@billgatescooka) reported
@jbondguy007 @Xplornet I’ve been an Xplornet customer for multiple years and I get 50 down. At times and then no Internet at all and other times I’m on the 25 down Xplornet’s network has been oversold for years there’s still the same **** company they’re only fixing it do to STARLINK and other options
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Chad Peters
(@cpwcsk) reported
@EdWhiteMarkets Xplornet satellite service is the most expensive service out there. They typically over sell and under deliver. You will never get the speeds they advertise.
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Rob Skinner
(@RobDirtSkin) reported
@Xplornet @trubesb Don’t waste your time, Barb. We are having the same BS issues. Lie after lie after lie.
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David Beauchamp
(@DavidBe17330646) reported
@Xplornet Explore the sucks big....I’m supremely not pleased with the internet service... way tooooo many people on the beam in our area!!!!did a test today download speed 1.37 mbps, upload 1.5 mbps. Signed up for Star link.. guarantee 300 mbps download, minimum 130 mbps...
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Kent Hunter-Duvar
(@KentDuvar) reported
@jordanrynard @kijekijikokwe @Xplornet I've never needed a static ip to open a VPN connection. Nor am I aware of needing ipv6. Not so many years ago, I couldn't use VPN on Rogers to connect to work. VPN would report a successful connection, but I couldn't access anything. 1/2
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet wow someone farts and your service goes down. so annoying so unreliable. my son has missed school because of this garbage service
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A Deaf Mute
(@deaf_mute_) reported
@Xplornet Internet has gone from not really usable to just completely down today. Is there an outage near Onoway or something? I've DM'ed you with specific location details.
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Andreea Carmen
(@Andreea00113823) reported
@Xplornet Please do no fall for this false advertising! You will soon find yourself out of service and coerced to take on a lower download package. @Xplornet is the worst!
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Mr.JerryK
(@JerryRi02465347) reported
@Xplornet eat a bag of **** you stupid *****.
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John Baert
(@JohnBaert) reported
@reghelwer @Xplornet Well, technology costs money. Poverty is a problem that’s getting worse. Our rates are pretty high compared to the rest of the world. Lots of Manitobans haven’t had a raise in four years because of your government austerity agenda. Jobs are fewer in rural Mb because of Gov’t cuts
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ChrisD.ca
(@ChrisDca) reported
@Woofers_MB I asked. No cost incurred to Xplornet, but they will reimburse MB Hydro if the Crown corporation incurs cost to operationalize the network to them.
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Tyler Geisler Monkman
(@tygeisler) reported
@bkives @Xplornet internet and customer service is complete trash. They advertise you'll get a certain speed and then you never get that speed and they don't care when you call them out on it. Awful internet
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Marc ***
(@Chinesemarc) reported
@WinnipegNews Highly questionable as Xplornet has been a terrible service provider for many in the Lake Winnipeg area.
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Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
from
Montcalm, Manitoba
@ctvwinnipeg As a former Xplornet customer I must say this was an extremely dumb move. They are the worst company in existence.
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Woofers
(@Woofers_MB) reported
@CBCManitoba ≪ neither Clear Sky, nor the business partner, took part in last August's request for proposal, which was won by Xplornet ≫ That's too bad. If it's any consolation, I don't think Pallister did adequate consultation before offering up Crown corporation assets. #mbpoli #woof
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Britt Lynn
(@brittrlynn) reported
@bkives What if we are currently underserved by Xplornet? All comes down to competition: if there is none, rural will continue to pay exorbitant amounts for ****** internet.
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Mayor of Thunderhill
(@Mullin_95) reported
@jcalder1983 Holy **** are they idiots , did they not consult anyone about any of this ? Yeah we want improved service but Xplornet is already maxed out without an expansion.
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The Truth
(@the_truth1234) reported
@ctvwinnipeg The provincial employee that made this decision has clearly never had Xplornet internet before. It’s brutal. #TheTruth
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TracyRimmer
(@TracyRimmer) reported
@MBGovNews Xplornet can’t provide service to the subscribers they’ve already got, how are they going to manage this? Note to @MBGov — the lowest bid isn’t always the best bid.
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sizzle
(@the_sizz) reported
@Xplornet so sad that this was my favorite provider but as of today my internet went out and no word from this company when it will be back on so why am I paying for a service that I can't use.
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet I would be happy with 30 down and 2 up off the Pugwash NS tower. Never got that yet
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Frosty🇨🇦
(@YooItsFrosty) reported
@Xplornet it would be nice if your tech support didnt hang up on me when i call to get my internet fixed🤔
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A Wilson
(@AgnesBeautician) reported
@MBGovNews @MBGov Xplornet has the worst service yet we are forced to use them cause no other company will cover the area we live in 😥🤬
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Ben Lucier
(@benlucier) reported
@BenKlass @EvanGetson Don't tell me. If government money was to go anywhere, they should give it to Starlink. Xplornet has already demonstrated its inability to provide a decent service, but even worse-- I've heard horror stories about their abysmal customer service.