Xplornet Outage

I called @xplornet again just now. Was told because of long phone support wait times, I should go to the "tips" page of the @xplornet website. Sadly, it won't load. I realize these are First World problems, but the little hardware store 20km up the road can handle this!!!!

@kidwithacrayon @Xplornet Graham, I have had issues with them for 6 months . We were bouncing to another, shittier tower. Turn off your router for 3 minutes (per the tech). Don’t pay your bill . Don’t pay for service you are not getting. Call your cell provider and maybe use data.

@LisaCollet1 @Mikeyman_19 I’m not xplornet customer but I have a few friends that live in rural areas around here that switched to « Swift » and say it’s wayy better. Maybe something you want to check out.

would be interested in seeing xplornet satellite inet service results too especially if connected to newest viasat bird.

@tegan4618 @scubadiver5 its a whiteout here in Lyndhurst area, no internet thanks to @Xplornet crappy system, thank goodness for cell service.

@fordnation please mandate rural internet companies to have a level of speed and service that is reliable. Cannot access xplornet Valencia tower majority of the time.

@XplornetSupport and as per usual (for the last 3 years) my internet is once again completely disconnected and here I am trying to work from home. Thanks for your overpriced garbage internet. Can't wait for @Bell wireless. You should be ashamed @Xplornet worst company ever.

@leCommish @developns @nsgov @Xplornet Excellent question. We should have a meeting about that topic, and then never provide any update.

@Kristaline18 @Xplornet Near Wilton/Odessa ON. Pathetic service. And there is currently no other option here. My speeds haven't been above 20 kbps down all morning, when I can even do a test.

@lcmacewen @XplornetSupport Seems like I am the only reliable one in my contract with Xplornet. 🤔 I think all customers should contact CRTC an file complaints and DEMAND reliable service.

@Xplornet @xplornet how about you fix the towers where your customers pay over $120 per month and get little to no internet. You are not a company of integrity.

@queerthoughts My cousin live in Whitby and yet has to rely on Xplornet for internet service. Don't have to get far out of the cities before internet turns to crap

@Kristaline18 @Xplornet I was told our tower was getting an upgrade two years ago. Never happened. If you have another provider in your area, change.

@Xplornet Xplornet doesn’t deserve a good person like Arthur, poor elderly customers getting absolutely raked over the coals by @Xplornet guaranteed!

@Xplornet Also no one gives a shit about a plane and a dude in a mask ******* make your wifi work literally the shitiest most fraudulent company there is

@happybaby76 @Xplornet Also on the Millcove tower, it's terrible.

@Xplornet I hate this company. Overpriced and our service is complete shit

@GuardianRail @XplornetSupport I think we need to lobby the government to get another supplier into Eastern Ontario. Xplornet has minimal competition in many areas, if any, and has been allowed to provide non-existent service for years.

@Xplornet is unable to provide speed of service paid for at peak times & their promise of unlimited data to support those staying at home during Covid brings us down to a dial up speed unable to keep up with the demands of school/working from home 2/2

@Xplornet is unable to provide speed of service paid for at peak times & their promise of unlimited data to support those staying at home during Covid bring us down to a dial up speed unable to keep up with the demands of school/working from home 2/2

@MaryamMonsef Bringing to your attention, as the Minister of Rural Economic Development, the need to investigate/support reliable broadband internet service esp during Covid stay at home. @Xplornet promises high speed unlimited service when in fact 1/2

@Xplornet @Xplornet Paying for 25Mbps service. Getting 1-7Mbps service and being told when we reach our data limit we will be throttled to 2Mbps is not “being there for us during these unprecedented times”.

@Xplornet @Xplornet Paying for 25Mbps service. Getting 1-7Mbps service and being told when we reach our data limit we will be throttled to 2Mbps is not “being there for us during these unprecedented times”.

@TEXSENSI @Xplornet @dblaine6 I can't even load email with Xplornet. So fed up with their complete lack of service. Rural Canadians need another option.

@jddynes @kbcmc @APLenehan @Mark_Goldberg @Xplornet they refuse to answer my tweets and my internet has been right out not working at all while i pay for the top package. They are in breach of their own contracts with us. We all need to take them to court

@APLenehan @Mark_Goldberg @Xplornet Why don’t you answer some of the people who actually need a response and help because your fraudulent company puts out absolutely disgusting service. I hope you upset the wrong people and they take you to court for all your money and everything you own!!

@Xplornet @dblaine6 Your phone lines are down. No customer service. Your doing something to the internet and I dont like it. Im paying premium. This isnt something I would recommend for gaming, video chat or video streaming. It's more for email and websurfing.

@XplornetSupport and as per usual (for the last 3 years) my internet is garbage and under 1 Mbps (10mbps pack) and here I am trying to work from home. Thanks for your overpriced garbage internet. Can't wait for @Bell wireless. You should be ashamed @Xplornet worst company ever.

@Xplornet 1/2 i am furious. i can’t explain my god damn anger towards you all. i am fed up with your bullshit. i had assumed the very VERY big issues i’m having with you guys was local to my area. but apparently not. i have dealt with your doodoo dung shitty internet for five

@xplornet will be hearing from my lawyer and the ombudsman if they do not start replying to my messages and fixing my internet that doesn't work at all 90% of the time. They are in breach of the contract they created. Therefore I am not obliged to pay for it.

@Xplornet I havent been able to use my internet much at all. If you do not stop throttling it down i will take you to court. You are in breach of the contract I signed with you for FIXED internet speeds. i have ZERO SPEED. so Enough. And ignoring customers isnt helping your case

@nykoliation Xplornet. Sucks big at times. Had RF NOW and cancelled it was terrible here. Bell on my phone is useless most of the time.

@patgagnon_75 @Xplornet No doubt.. I admit, I’m just as bad as any teenager. I really miss the internet in Calgary. 😔 Unreal fast, and reliable. Living in the sticks has its perks, internet service isn’t one of them.

@JonahEmery @Xplornet Husband just informed me we do have LTE lol my bad. it was just crapping out a few days this week (worked well last night )🤞

@Xplornet why not help out by dropping the cost a bit so people can afford this in these troubling times

Laid off and stuck at home in the middle of nowhere and xplornet is shitting the bed.... until I turn on a vpn and now it's working(ish). I can't wait to dump this useless shit of an isp.

@XplornetSupport Hard to have a wonderful weekend when you're stuck in the house with horrible internet and @Xplornet customer service don't answer the phone....

@kidwithacrayon @Xplornet I phoned the "support line", I opted for a call back, was told wait time was 20 mins...that was three hours ago...These MF'ers are getting cancelled and they can come get their F-ing crap of my house..I will NOT be sending it back in their box...they can GFTS! Cheers,

@Xplornet here we are, a week after reaching out to you 4xwith no response. I know you're busy, but when someone reaches out to "support" they should expect an answer. This is going to be a thread, because I am so disappointed, and you need to change. 1/1

@Xplornet, here we are, a week after reaching out to you 4xwith no response. I know you're busy, but when someone reaches out to "support" they should expect an answer. This is going to be a thread, because I am so disappointed, and you need to change. 1/1

@Xplornet How about you drop off some decent internet service for once in your companies history.

@Xplornet He’s way faster at delivering product than your shitty “internet” service.

@Xplornet Only been waiting 30 minutes so far to discuss your disgusting service...

@MAllinotte @Xplornet I can’t wait to move out to the middle of nowhere where there are no options from @bellcanada or other major telco’s. @Xplornet has terrible reviews from everyone I’ve talked to - can’t wait.

@LawyerDoneDeal @Xplornet @BruceStreetTech Some people can barely get cell phone service. I have a @MySkyroam that one of them may test out, but we aren't hopeful.

In Ontario, where we will likely be social distancing until at least May, but likely longer, what are the options for rural residents who have one option for internet service, @Xplornet. It is not sufficient for most people to access any of the things they need to WFH.

@Irngutaq2 @KentDriscoll @Xplornet I got an email that they added 50GB to my cap... so a total of 150GB per month instead of our regular 100GB. Regardless, it's been so slow I doubt I could use it all. Haha.

@APLenehan @Mark_Goldberg @Xplornet Wow....ONE customer says something nice and gets a reply. The long suffering customers who have had terrible internet for YEARS get the cold shoulder.

@NavdeepSBains @APLenehan Mr. Bains. Xplornet has been terrible for the last 6-7 years Ive been with them. (no other choices) I cant bank. I cant email. I cant do any business. Please help with getting decent internet! My latest download speeds have been below 1mbps! HELP!!!

Based upon what I saw before #CRTC deletion of #Xplornet it *seems* they only count a "formal complaint" if the complaint is by "voice call only & only if escalated to a diff department (escalation)" (maybe), all other complaints are not counted and trashed.

@Xplornet Our wifi is not working at all and we can’t get through to anyone on the call lines. We need wifi for my niece and nephews to do their online school work

@XplornetSupport @Xplornet @Xplornetsuppor1 day one of service and I’m pissed off. Nothing f’n connects. Directed to some BS login page. And now sitting on hold for excessive time to get someone to fix this. Right now I can see us keeping your service.

Again. @xplornet @xplornetsupport We understand. There's a global pandemic. Your network must be pushed to its limit. But PLEASE, please, some of us only have satellite internet access, and we need it these days. DO BETTER PLEASE. Thx. Lanaudière, Quebec.

Damn internet won't co-operate today. 😣 Can't wait to change ISPs, seriously tired of xplornet 😡

@Xplornet This is awful Last 5 days internet has been shot now ive waited 20 minutes for a representative. we pay for 2, 25mbps plans unlimited and on both are getting less the 1 Mbps speeds. Awesome...

@Virtual_Writer wireless service through xplornet

@Xplornet been on hold for over an hour trying to get to speak with one of your technical support persons.... such terrible service.

Because I can only get Satellite internet where I live, I can’t work from home even though @Bell put fiber in just down the road @fordnation @CRTCeng @Xplornet #COVIDー19

@MichelleRempel I’m in that group. Mom is at home trying to homeschool our kids with 2-3mbps. Video not a thing. Streaming a lesson not a thing. We pay for internet service that is supposed to be more than enough but xplornet is the lowest rated service in Canada but that’s all we have

@pitzill @Xplornet We upgraded a couple weeks ago to the LTE 50 unlimited. Signal comes from cell tower so you have to be within a certain range. So far it’s working reallly good and way faster than before.