Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Brampton, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval, Duvernay-Est and Miramichi.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Toronto |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Ian
(@ayrporte) reported
@Xplornet Thanks for reaching out. Another 2 hours on phone with support last night. Hopefully resolved. Its the 8 hours of my time lost Plus the additional 8 hours cell data used up to keep network going
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Michael Strik
(@mike_strik) reported
@Xplornet is it too windy or too cold for the internet to be working this afternoon? We had no service all afternoon!!!
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Daniel Sands
(@Sandchez02) reported
@Xplornet how about you fix your service... internets been out for the last hour... on the way be for the last 45 and counting. If you can’t supply reliable internet maybe you shouldn’t even try? At the very least has decent support lines so you can resolve issues for people...
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✨StarBuck_83✨
(@StarBuck_83) reported
Hour 3 of no @xplornet internet, their excuse was it was the fault of Silo Wireless the company Xplornet bought out claiming they sold them shoddy towers/equipment. Worked great before ya'll bought them out. Internet went to **** the day @Xplornet took over. @SucksXplornet
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Hurry Up @SpaceXStarlink
(@AtTheDogPatch) reported
Thank You @Xplornet for the amazing service. Everything I have tried to do in last 15 minutes is, YOUR CONNECTION IS UNSTABLE, Unable to connect, there seems to be a problem with your internet. All I’m asking for is the few Mbps you promised. I’m not greedy. #ruralinternetsucks
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Daniel Sands
(@Sandchez02) reported
Update..approaching 2 hours on the phone waiting @xplornet I’ve been through your entire song library and still no internet. How about an email system that allows customers know there’s an outage and that you’re working on it? After all we pay you millions per year and for what?
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet @APLenehan Between Xplornet's technical issues, and SaskTel Fusion's datacap limits, I almost get 1 functioning internet connection for the price of 2.
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Frank Polat
(@frankpolat) reported
@Xplornet No info in internet, no SMS notification, no one answer your customer service phones, and you ignoring your customers. Please don't charge your monthly internet fee, because we trust your service and paying.
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SomeOtherGuy
(@SomeOth78194030) reported
@Xplornet your internet service could’ve cost me money in a mrbeast video and now I’m sad my day was so well too
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m3t4lw01f
(@m3t4lw01f) reported
@harrbca @Xplornet @APLenehan The best is when it decides to start panel hopping and you get ok Internet for five minutes, nothing for 30, really slow for five more... Rinse, repeat. Then you lock the cell but 20 minutes later that cell goes offline or otherwise shits the bed. Xplornet is the best. Lol.
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Cindy Doroschuk
(@fontgirl) reported
Really @Xplornet I’m suppose to call back later because you have a large volume of call. Probably complaining about your rural service in #Manitoba
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Frank Polat
(@frankpolat) reported
@Xplornet Since morning no signal in my area. You are not informing your customers for service outages, this is unfair and you not worth the payment you recieved.
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Daniel Sands
(@Sandchez02) reported
@Xplornet Why’s that so you can tell me there is nothing wrong on your end? Somehow the issue gets fixed and then the next night around.... say 8 o’clock again the internet goes out yet again and is unusable during peak times? I’m sensing a pattern here 🤔 care to explain @xplornet
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m3t4lw01f
(@m3t4lw01f) reported
Since being moved from Vanscoy to Martensville tower on @Xplornet the overall service has been far worse. My Internet is basically offline from 6pm-midnight now. It sure would be nice to get the service that was advertised. I don't think "up to" includes not working at all.
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m3t4lw01f
(@m3t4lw01f) reported
@harrbca @Xplornet @APLenehan I have the Fusion equipment as well, but our family burns through their cap in less than 10 days. This "no overages" promo Sasktel is doing for the holidays proves that caps only solve a financial problem, not a technical one though.
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Grant Fawcett
(@GrantFawcett) reported
Dear @Xplornet. I don’t know what to do anymore. We pay $200 /month for the absolute worst internet. I just tried to call you because we’ve had days of borderline unusable internet and got a busy signal 🤷🏻 Maybe Ma @BellAliant would consider running wires out?!
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ice queen
(@jordynshea) reported
@_spookshow @Xplornet Man, never again will I have xplornet. It’s peepeepoopoo garbage. Swift is where it’s at
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Lewis
(@lewisbron) reported
The amount of hate you get and you’d think Xplornet would change but y’all are still ******* **** @Xplornet
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Daza
(@Styles_888) reported
@Xplornet tech support is a 91 minute wait time however I can reach sales in 3 minutes....Please stop over selling your towers, my service was fine until you offered 50mps in my area. Nothing works past 7pm and I pay $134.00 monthly for 7.80Mbps download 0.39 Mbps upload @Bell
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Teej Johannesson
(@BucsDB5) reported
Anyone around central Alberta use an internet service that’s not Shaw, or Telus? I use @Xplornet right now but the service, and customer service, has been just terrible overall. I don’t love using big brands.
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Frank Polat
(@frankpolat) reported
@CanadianPM @JustinTrudeau almost 2021 and we don't have internet service in Frankford, ON. Xplornet monopoly here and if they shut down the service without notification we are staying without internet. Who can help?
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m3t4lw01f
(@m3t4lw01f) reported
@OneTheyCallSpud @thestadialife It also doesn't work if your ISP is @Xplornet. This is *clearly* Google's fault!
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m3t4lw01f
(@m3t4lw01f) reported
Yes, I'm forced to watch broadcast television because my Internet is completely useless. Thanks @Xplornet. You're the worst. 2000 called, they want their ads back.
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m3t4lw01f
(@m3t4lw01f) reported
I'm not asking for the world, I'm just asking for the service that was advertised. 25mbps. Not "<2mbps when it's working, but it probably won't be working". It isn't an exaggeration to say that @Xplornet truly is the epitome of incompetence. The absolute worst. Irredeemable.
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m3t4lw01f
(@m3t4lw01f) reported
This connection is not fit for purpose and it should be illegal for Xplornet to even offer it. They've been falsely advertising this service as high speed unlimited LTE Internet. @APLenehan should be ashamed of himself and his company, and anyone associated should as well.
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m3t4lw01f
(@m3t4lw01f) reported
Another evening of no service from @Xplornet in my future? Probably. Started getting notifications that thin f'd were going offline randomly.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet has panel hopped all afternoon into this evening. Flipping between what I would consider "non-existent" and "connected at slower than dial up", with minutes of downtime between hops. I've locked to the "best" cell now and it's still very slow, but at least connected.
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m3t4lw01f
(@m3t4lw01f) reported
I think the @Xplornet Twitter has been hacked. They haven't posted anything about fixing their awful network in a while. It's all retweets of completely unrelated things and a contest for a crappy tablet. Nice distractions. Does @APLenehan hand pick what to retweet?
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Iain Reid
(@IainReid10) reported
@Xplornet Are you having any technical issues in the Bradford area of Ontario? My service had been pretty good up until yesterday now really slow.
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Frank Polat
(@frankpolat) reported
@Xplornet @CRTCeng Since morning no signal in my area. You are not informing your customers for service outages, this is unfair and you not worth the payment we do.