Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Halifax, Macklin, Dartmouth, Brantford, Calgary, Toronto, Brampton, Montréal, Spruce Grove, Kitchener, Ottawa, Mississauga, Guelph, Saint John and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Macklin |
Internet | |
| Dartmouth |
Internet | |
| Brantford |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Leif Gustavson
(@Leifgus85) reported
So Xplornet is discontinuing satellite internet service March 5. Have to switch to LTE. I have trees around my house so they tell me I have to buy a telephone pole. Set it up outside the yard and bury the line through 6 rows of trees back to my house... but can’t be over 200 ft?
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MJC
(@mjcboutin) reported
@Xplornet Still promoting your list service?
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Kneehill County
(@KneehillCounty) reported
Feb 9 Council: Council directs administration to provide a letter of support for Xplornet regarding their application to the Universal Broadband Fund.
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Metal Wolf
(@m3t4lw01f) reported
@LotSixteen @Xplornet Im actually going to just cancel and swap the credit card on my account to an old visa card I have that's locked and won't accept transactions. And by cancel, I mean call in to sales saying I want to sign up, then say "just kidding, my account number is xxxx, please cancel."
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ziggy stardust
(@taxbuster88) reported
@fanCRTCProfling I'm going to guess that @SpaceXStarlink is going to crush Xplornet out of existence. It's gradually reaching stability - and is still in Beta. Had a conf call today on it - hardly any hiccups. Average speed always > 50 Mbps. Sometimes 150.
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Metal Wolf
(@m3t4lw01f) reported
Every time I get a notification that my cameras have detected motion, it's because they're coming back on from being offline. The motion they're detecting is the auto-level leveling off. Thanks @Xplornet for being truly awful. You're the best at being the worst.
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Carl Luoma
(@CarlLuoma) reported
Crossing my fingers that the rollout for @StarlinkPage in my area is earlier this year rather than later. Cannot live much longer with sub 2 Mbps peak hours service with @Xplornet 🙄
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet If you're in Leavitt, it would be recommended that you "leave it" to any other ISP to supply you with internet service. That pun is better than Xplornet's service.
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Whatever
(@MIchelleP8844) reported
Internet is out for the second time in two days. I can’t believe I pay @Xplornet for this ****.
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Metal Wolf
(@m3t4lw01f) reported
@OriginaIPenguin @Xplornet Any time something doesn't work as expected. Some days it's 10 times. Some days it's 30. I also set a continuous speed test for 12 hours every five minutes from time to time.
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Fast Jeff
(@fastjeff) reported
@Xplornet Now that they're being safe, they'd need a good and reliable way to communicate with the outside world, I'd recommend avoiding xplornet like... well, the plague. Only when we all start washing our hands of this terrible ISP will it disappear. #starlink #cancelxplornet
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Nyles Desrochers
(@BaldurBarons) reported
@farmwithuruski @smarchibald @GaryKin47287425 You must have a different xplornet than me. Wait 2 hours for them to do nothing is the customer service I got
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Ehrin Frid
(@ehrinf) reported
@MaizeingPete @Xplornet It’s never been that low. But I think I’ll be shooting
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Frenchman
(@Frenchman212) reported
@partspaul @Xplornet Wait till you go disconnect the @Xplornet that will be the next horrible experience. They want you to return the modem and radio, pay $125 uninstall fee if you don’t wanna do it yourself. Oh and they’re gonna keep charging you until they receive the hardware.
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Nyles Desrochers
(@BaldurBarons) reported
@FarmLifeMB @RayAskin You can pre order starlink now by going to website. Not sure if that’s what you’re looking for. Xplornet cut out on me this morning too
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet goes down more than a Thai ******. They cost more too. At least I'm getting screwed, right?
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Ron Higgins
(@HigginsRon) reported
Trapped with having to use @xplornet (for now). OMG it is slow the last 2-3 weeks, need to keep rebooting router, big lags in virtual meetings - sooooo frustrating. @SpaceXStarlink charging too much for BETA while having to keep carrying XP due to beta downtimes to ensure uptime.
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Metal Wolf
(@m3t4lw01f) reported
@ztlaidlaw @Xplornet I just power cycled their equipment and increased my speeds 10x! Too bad that's still 8x slower than it should be.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Follow-up: He got it connected yesterday and so far he's happy with the speeds (ranging from 50-150mbps), but he's noticed that it does drop out quite a bit (four minutes of down time over a three hour period). That's still less downtime than our friends at Xplornet though so...
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Pat Davies
(@padrickd) reported
@elonmusk Hey rural Quebec Canada here! Had to send my boy 9 hours away to live with my brother for college because he can't stream his classes with garbage xplornet. We need some beta action in Quebecistan!! I can't wait for true high-speed again!
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- Julz - {❤️8-2-2🏒}
(@julzlajulzjulz) reported
Hey @Xplornet can you recommend a less shittier internet service than yours? @Bell , @Rogers ...... Anyone wanna pitch in???
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maggie cassella
(@maggiecassella) reported
@CRTCeng @Rogers @CCTS_CPRST I learned the hard way when you passed me to CCTS w Xplornet. They are a dispute resolution service & nothing else. I don’t need to be burned twice to waste more of my time. Apparently, there is no government agency that penalizes telecom/internet cos for bad biz practices
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zelium
(@ze1ium) reported
@Xplornet **** you, fuckfuck you i hate you **** you i now have starlink its better, **** you you suck so much **** you suck **** you
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🇨🇦Dave Nussbaumer
(@DaveNuss17) reported
from
Dunleath, Saskatchewan
@Xplornet We’ve called too many times. We are done with your poor service. When better options become available....and they will because good business will see this as an opportunity...you will be fired.
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Whatever
(@MIchelleP8844) reported
If anybody out there is even thinking of using @xplornet, stop now. Not worth it. Worst service I've ever experienced.
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Nyles Desrochers
(@BaldurBarons) reported
@windypopfarm @lovestormsMB No problem at all! Im sure everyone’s looking forward to kicking xplornet to the curb!
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Darcy Timchishen
(@DTimchishen) reported
@BaldurBarons There was a tweet on here about reporting @Xplornet to the CTRC. So I went and made a formal complaint. Xplornet is disputing my complaint because I haven’t called them since 2019. Hahaha. The numerous calls on hold for hours and then I just hung up. Use phone data instead.
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Don McKay
(@Fizzkid) reported
xplorenet suck @Xplornet . whats with the data caps???during a lock down. U money grabers
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Jeff Geisel
(@GeiselJeff) reported
@CTVNews I just want fibre , instead of a piece of **** xplornet dish !
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Paul Lacroix
(@partspaul) reported
@Frenchman212 @Xplornet Maybe once there's only 1 user per tower, xplornet might actually reach its 25 down