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Xplore service status: outage reports and connection issues

Why is my Xplore service not working?

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Full Outage Map

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 69% Internet (69%)
  • 14% Wi-fi (14%)
  • 11% Total Blackout (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)
  • 0% Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Edmonton, Guelph, Toronto, Halifax, Montréal, Vancouver, Bells Corners, Grande Prairie, Saskatoon, Mississauga, Spruce Grove, Winnipeg, Calgary, Omemee, and Ottawa.

CityProblem TypeReport Time
Edmonton Internet 3 hours ago
Guelph Internet 8 hours ago
Toronto Internet 1 day ago
Halifax Internet 1 day ago
Toronto Internet 2 days ago
Toronto Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa

  • mcleodtaylor1
    Taylor (@mcleodtaylor1) reported

    @rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩

  • JoshCiemitis
    Josh Ciemitis (@JoshCiemitis) reported

    @xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.

  • HydraulicDesign
    James Carruthers (@HydraulicDesign) reported

    @xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Starting at 59.99 Until you end up paying 125$/month for THEE worst service in Canada hands down.

  • moegaultier
    Moe G (@moegaultier) reported

    @xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…

  • TimMac1173045
    Tim Mac (@TimMac1173045) reported

    @xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.

  • WarMistweet
    Injured At Work (@WarMistweet) reported

    @xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?

  • crustyoldfucker
    CrustyOldFucker (@crustyoldfucker) reported

    So disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.

  • caiuskim
    caius kim (@caiuskim) reported

    @xplore_ca when do you expect resumption of service in Augustine Cove, PE?

  • PvO385
    Peter van Oordt (@PvO385) reported

    @xplore_ca As an Xplore customer, I can attest that their service is the best when there are literally no other options available, save for maybe smoke signals and carrier pigeons.

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Worst service in ontario hands down @APLenehan

  • pandamoan
    peter sutherland (@pandamoan) reported

    What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.

  • NSTreasures
    NovaScotia Treasures (@NSTreasures) reported

    @TimHoustonNS Insane that an island is getting high speed Internet before us, off a secondary highway, in Colchester. They completely botched it here and thought xplornet was worth a damn.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca @Victoriab1107 My service is so ****** at this point. I don't know weather to buy my own tower for lines or just off myself in the name of Xplornet. THIS IS CANADA how can your service be so ******* bad

  • CelticMagician
    🎃CelticMagician🎃🏳️‍🌈 (@CelticMagician) reported

    It may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

  • loopholefarms
    Dean H. (@loopholefarms) reported

    @wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet

  • dmclean82
    Derek McLean (@dmclean82) reported

    @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @MajJensen3 @OJoelsen Why would he? In 2021 I bought a house on a paved road 6kms from a small town. Not even Xplornet was available. Cell signal very weak. If not for Starlink, I and many others would have no internet access.

  • KKoolyk
    Palliser Triangle Ag Project (@KKoolyk) reported

    @BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

  • Ansovald
    Tibalt Ablaze. (@Ansovald) reported

    @xplore_ca Found the issue, you guys did some tower work in my area during the day but still had no internet when I got home late Friday, the issue was the cable that ran from dish on my roof to my power box ( p.o.e box) came unplugged.

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.

  • HeatherTownFink
    Heather, Heath,Dafink,Mom (@HeatherTownFink) reported

    @xplore_ca is there an outage in Central Alberta?

  • mikofox
    Mikofox 🍁 (It's for your Safety! 🤮) (@mikofox) reported

    @xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.