Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Vancouver, North York, Saskatoon, Edmonton, Olds, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, Kitchener, Montréal, Steinbach and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| North York |
Internet | |
| Saskatoon |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Lomaxcat
(@VoosieVooters) reported
@Xplornet Maybe you could find the time to fix the Thorpe tower? No signal at all for over FOUR weeks now and no updates or explanation from Xplornet. No response via email/Twitter/phone. Not acceptable.
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Todd Botterill
(@botterillsales) reported
@AnnexAgro @elonmusk Had mine about a month now. Love it. Been working way better than xplornet even in bad weather
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Edge Innovations Inc.
(@EdgeInnovations) reported
@Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is almost unusable. I'm paying for your highest speed plan. This shouldn't happen.
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bcwolfgirl aka mèlemst’ye
(@bcwolfgirl) reported
i have Xplornet for internet 🥵😭😱🤬☠ worst for wifi, lag, freeze, OMG 1 week and ready to throw it all in the fire 🔥 EXPLORNETS GARBAGE really in 2022 should be fixed by now INNIT my rant 4 the day ...
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Pete Traina
(@blackdeath220) reported
@Xplornet is Caistor centre down?
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xTriipez
(@Triipez) reported
@Xplornet Internet has been down since 10pm lastnight in dunvegan Ontario. Is It maintenance or should I call support about this?
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Quesseth Farms
(@FarmsQuesseth) reported
@Xplornet has beyond the worst customer service I've ever been privy to witness. We should tell the Chinese to use an hour on the phone with their reps as their new torture method of choice. Star link time
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xTriipez
(@Triipez) reported
@Xplornet Tried calling support. Terrible customer service.
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Elle
(@LovelyLadyLinda) reported
@Xplornet Great to get notification that my Internet might be down for an entire day due to maintenance. Not so great when this maintenance doesn’t happen and gets pushed off to the following day. Two days out of work.
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Small
(@Smallboi42) reported
@Xplornet @FrankReardon1 It’s been down into Ontario since 9 am
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Ernest
(@nielsernest) reported
@Xplornet Tried that several times already. Same pathetic excuse each time: too much network congestion. Don't sell more subscriptions than you can handle. #xplornet #poorservice
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Lomaxcat
(@VoosieVooters) reported
@Xplornet @lammy9661 You seem to love to review accounts. My service has been out - completely - for over 4 weeks now and I can't get any updates other than the same "we are investigating" that I heard day one.
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Elle
(@LovelyLadyLinda) reported
@Xplornet I am in an area where maintenance is being performed. I have had no service for >6 hours and counting. Any update?
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Kaz 🇨🇦
(@BlueSerenity15) reported
So, @Xplornet has once again decided to shut down the network during daytime hours. They don’t consider those of us who work from home. What about our lost wages or reimburse users for loss of service for the day? Most providers do their service overnight. I emailed & no reply🤬
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Mike Muranetz
(@MikeMuranetz) reported
@Xplornet Not too happy with your service. My parents who are seniors living in the 100 Mile House, BC area haven't had internet for over 3 weeks. Keep getting ****** around with service calls. They miss family video calls especially in these Covid 19 times. How can you help?
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Chris Wray
(@CAO_CWray) reported
@Xplornet Seriously? Do you know how many calls I have had with your company? Too many. No resolution and a myriad of excuses
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ŞØŅÎČ.ĘXÊ
(@SONIC_DOT_EXE) reported
If you live in Canada and are moving and there's only one choice for a wifi provider called Xplornet don't get it. I've had it for a year and they promise good service (which is a ******* lie) DO NOT GET IT. It is very slow and if there is more than one thing on it goes ******.
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Luke Munro
(@_lukemunro) reported
@Xplornet @Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is unusable. I'm paying for your highest speed plan. This shouldn't happen.
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Big guy
(@Bigguy18993) reported
@Xplornet fix your ******* **** dawg. Internet it’s out multiple times a week. Tower goes down all the time. Paying for something we don’t even get to use half the time smh
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Patty van Oorschot Deering
(@PattyOorschot) reported
@Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure
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Chris Wray
(@CAO_CWray) reported
Worst internet service in northern Ontario? That’s easy @Xplornet Overpromise and underdeliver
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Monika Field 🎶
(@monikafield) reported
@Xplornet I know you're doing "maintenance" in my area (northumberland) but I've had no internet all day. I'm missing my 1 mbps service. #ruralinternetsucks
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Mrs. Larmond
(@Vee__Writes) reported
@Xplornet there is no redacted MTS they're in chapter seven bankruptcy please ask Indigenous Nations in MB how you may be of service @Eastlink there is no redacted Aliant they're in chapter seven bankruptcy. Expand with the permission of Indigenous Nations
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Dane Caldwell
(@2hounds) reported
@Xplornet service has gone down near Centreton Ontario
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Elle
(@LovelyLadyLinda) reported
@Xplornet in an area where maintenance is being performed. I have had no service for >5 hours and counting. Any update?
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Warren Kinsella
(@kinsellawarren) reported
Trying to cancel @xplornet service, which has never worked. They insisted I phone, not write. As soon as I said I wished to cancel for non-performance, they put me on hold. I've been on hold for 15 minutes and counting. @xplornetretweet
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NorthernTRIX
(@NorthernTRIX) reported
@nielsernest @Xplornet Check to see if your dish was grounded, I paid for installation and the technician never grounded my dish which led to 3 years + of crap service!
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William Holmes
(@HolmesWil) reported
@Xplornet storm's over. My wife's online schooling is done. Thought I would try to update my computer. Not much satisfaction. Connection going down constantly. If I don't use my internet the connection will stay up. If I use it disconnects. Explain!
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erik | MMIW. BLM.
(@legoshis_boxers) reported
@Xplornet But y'all won't stop overpricing yo crappy *** services.... gonna bring up indigenous people but you overcharging us for terrible services, sumn aint adding up, maybe dont use us for your own purposes to make it seem like you supprt your communities when you overcharging us
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
Did the internet go down in #Iqaluit @Xplornet @qiniq ???