Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Edmonton, Olds, Mississauga, Chatham, Brandon, Caledonia, Kitchener and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Mike
(@Horsham95) reported
@Xplornet Wow. Techs aren't the problem. You oversell towers and good paying customers get nil to **** speeds during peak hours. Fix that.
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Dwayne Sydor
(@Hardcorepips) reported
@TerryHyra @DTimchishen @Xplornet It is a glorious day, wait till they have you on the phone, and continuously offer you low rates to try and keep you as a customer. They will try to tell you that Starlink customer support is terrible. Took almost 3/4 of an hour for me to cancel
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Lee
(@mcmakspub) reported
@Xplornet @AnnapolisCo Careful to Nova Scotia customers Xplornet bought a reliable internet provider in Alberta and have no technicians to service customers we have been without internet for over two weeks with no line of sight to a repair date.
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Reuben
(@dejongcropcare) reported
@AdamJPfeffer Stop spending so much money on mail outs and actually have a service worth subscribing too! @Xplornet is absolute garbage!!! So glad to dump them
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet In my experience, this is typical Xplornet service. If you have any other option, I would suggest thinking long and hard about signing any contract with this company. They promise everything and deliver little.
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Lonesome Dove Ranch
(@tara_m_davidson) reported
@AgDebraM Yes! It’s been great. I had to spend thousands in radio satellites just to get an xplornet signal to my yard. The start up for starlink was peanuts.
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Jason Hildebrand
(@Jason_hildo) reported
@Mark_Goldberg @Xplornet @FT_Networks Incoming terrible internet service
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Doug~E~Fresh
(@XmedicNow) reported
@LukeCharbonneau @NewsBayshore @CountyofBruce exciting if you have never had to deal with customer service from Xplornet. Atrocious service.
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Darcy Timchishen
(@DTimchishen) reported
It took 25 mins to cancel the service. But I had to deal with 2 people. Nice people. Even tho @Xplornet provides terrible service, treat customer service reps with respect. They told me they get sworn at a lot. That’s not right people. These people are just doing their job.
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InvertedCow
(@CowInverted) reported
@thewirereport @Xplornet I feel sorry for the customers of Full throttle network then. They shall soon feel the joy of Xplornet's Customer disservice, and the amazing doubling of bandwidth use without cause, and the "high speed" of "Up TO" speed Personally I would suggest they contact @SpaceXStarlink
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William Holmes
(@HolmesWil) reported
@AndStammers @Xplornet They can't provide service, even with towers already in Alberta. Save yourself aggregation and find another provider.
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Justus Hickey 🇨🇦
(@justushickey) reported
@AdamJPfeffer Ive been unable to cancel @Xplornet after getting starlink. I blocked them on my credit card. Their hardware is in my yard ready for pickup. I feel bad for their employees, but they cant go broke soon enough. What an absolute **** company.
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Larry Michaud
(@michaudlarry) reported
@Xplornet Why didn't you notify your customers of the issues? Keep us posted? Why did it take so long to repair?
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Hypocotylarch
(@hypocotylarch) reported
@WinnipegNews Xplornet is the worst customer service. Kael and the guys from full throttle were awesome small business
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Tanya Dash
(@TanyaMMDash) reported
@Xplornet Just checked, it's back up now . It was 3 days of no service! And no one when I called knew or give any eta of when was going be restored.
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Secular Girl ☮️ #nowar #Socialist #GlobalCitizen
(@secular_girl) reported
@Xplornet Worst service in Canada.
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Stockyrds
(@stockyrds) reported
@Mark_Goldberg @Xplornet @FT_Networks If they do what they did to cci costumers itll be a **** show
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Northern Chic🇨🇦🌲
(@HilaryChambers1) reported
@AnnieClaireBO Rural living person. Internet is $140 a month for unreliable sometimes the speed of dial up xplornet or almost $170 per month with starlink. (Also not 100% reliable) in town Bell offers internet for $85 per month that is down more often than it works or so incredibly slow.
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Jesse Campbell
(@INeededTheMoney) reported
@Xplornet When does xplorenet ever good service? You guys reply these meaningless tweets by with no intention to fix anything. Lower your price or provide the service you claim to provide.. problem solved.
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Dusty
(@DtotheIzzoAcres) reported
@Mark_Goldberg @Xplornet @FT_Networks Another great small internet company being eaten up by xplornet. Really too bad as full throttle had great customer service and a great product. Seems like everything xplornet touches turns into a nightmare
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Kendeer11
(@kendeer11) reported
Another night with ****** internet #xplornetistheworst @Xplornet they’ll tell me to call to not be able to fix the issue lol
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Drone Spray Canada
(@drone_spray) reported
@AdamJPfeffer We got ours a month ago. Just a little over 1 year wait from deposit. Now I want more when they have roaming enabled for each drone truck, hopefully they can keep rolling them out and get rid of xplornet's monopoly. Feels good to cancel 2 accts after years of agony with them.
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Jasmine
(@1blackpup) reported
@AnnieClaireBO my service provider (xplornet) still is not participating in the 10$/month connecting families initiative introduced in 2017
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Justus Hickey 🇨🇦
(@justushickey) reported
It is easier to set up #Starlink than it is to cancel @Xplornet I mean by a landslide @SpaceXStarlink
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txwikinger 🇺🇦 💉💉🐕🦺🐕🦺🐈🐈⬛🌲🌳🇺🇦
(@txwikinger_ea) reported
@Xplornet @XploreMobile Get your ****** network fixed. You have the worst outage rate in the world. Even in #Ukraine there is better Internet
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Suzanne C
(@SudioC) reported
@VoosieVooters @Xplornet I have heard that. But we have very limited options in our rural location. We currently get service - if we are lucky - up to 3Mbps
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Lauren Karn
(@LaurenKSmith89) reported
@AdamJPfeffer We are finally got our Starlink confirmation email this week after 14 months! Can’t wait to throw Xplornet in the garbage!
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Stockyrds
(@stockyrds) reported
@thewirereport @Xplornet Great theyll get the same **** service like us customers from cci
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JR W
(@JRW34920847) reported
@Xplornet 1 hour and 3 minutes on hold and Customer Loyalty hung up on me...are you kidding me
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mas
(@thepooppack) reported
after years of horrible reviews that continue to grow to this day, how can you still look at yourself and call your company the best rural internet service in canada @Xplornet you have consistently provided canada with the worst internet speeds of all time and continue to do so.