Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 02/11/2026 19:20

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Saskatoon, Edmonton, Olds, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, North York, Kitchener, Montréal, Steinbach, Dartmouth and Brampton.

Loading map, please wait...
City Problem Type Report Time
CanadaSaskatoon Internet
CanadaEdmonton Internet
CanadaOlds Internet
CanadaEdmonton Internet
CanadaToronto Internet
CanadaToronto Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • tom_bomb420 Tombomb420 (@tom_bomb420) reported

    Hey @Xplornet why do I pay for a service that about shuts on and off making it useless for hours?

  • brianparry86 ExTech (@brianparry86) reported

    @Xplornet Is your service down in Eastern Ontario?

  • MaryYoungLeckie Mary Young Leckie (@MaryYoungLeckie) reported

    @Xplornet Dear @Xplornet your service is terrible and soon you will be obsolete. What a pity you couldn’t deliver quality service and all our hard earned $$ will go to Starlink, a US company.

  • mjcboutin MJC (@mjcboutin) reported

    @kevdevlyn @Xplornet Outside a captive market, they would go bankrupted with highest rates and poorest service levels. Competitors will soon be here, finally.

  • beckstreaker07 Liam J (@beckstreaker07) reported

    @Xplornet Another day another ECI(hex) 03BC501 drop. Like I have said every time. This is a daily occurrence and is a joke. Either upgrade the towers to provide a stable service or I won't be the only customer who jumps to #Starlink at first chance.

  • IainReid10 Iain Reid (@IainReid10) reported

    Seems to be down all over. RT @brianparry86: @Xplornet Is your service down in Eastern Ontario?

  • SarcasticElder Sarcastic Elder (@SarcasticElder) reported

    Hey @Xplornet the net 100% died 30 minutes ago here in Prince Edward County. Any known issues? (Don’t tell me to call, no one ever answers)

  • tweselak1 Todd Weselak (@tweselak1) reported

    Once again my ****** Xplornet wireless internet is not working properly. What crap. Can’t wait till my Starlink I ordered gets here. Be a great day when I can tell Xplornet to shove their **** up their ***. Brutal!

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet You forgot a few quotation marks, here, I'll add them for you. "up to" and "unlimited". If you're in that area, just keep moving, xplornet is a horrible ISP. #cancelxplornet

  • mjcboutin MJC (@mjcboutin) reported

    @Xplornet Captive market, highest rates, shittiest service level. Worst provider I have never seen in any business field

  • Smithfamilyseed Walter Smith (@Smithfamilyseed) reported

    @CurtisWightman @ShawnWilliment Professional install. We have an internet station on our seed plant we broadcast to house/office as well, going to plug this into that hopefully next week and cancel xplornet

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet Least he’s doing something good for the community unlike you all you do is bring ******* anger management issues instead of up to 25M you should advertise up to 25 brain cells lost from the anger you will experience

  • Lindamcc14 Linda G McCutcheon (@Lindamcc14) reported

    @xplornetliars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...

  • allanetmanski Allan Etmanski (@allanetmanski) reported

    @Xplornet What’s going on? I have no service and I call and am told by your message service that my call could not be completed.

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet Your service seems to be down in the Bradford, ON area. Any idea how long it will be down for?

  • cbraedley Charles Braedley (@cbraedley) reported

    We are now over 12 months since @developns announced that @Xplornet won the contract for #RuralInternet improvements in @MunColchester and #Cumberland, and yet the website still states that the network plans are still "In Development." Whats wrong with this picture?

  • compureis Rod (@compureis) reported

    @Xplornet internet down, no info and you don’t answer the phone. Good job Xplornet

  • Lindamcc14 Linda G McCutcheon (@Lindamcc14) reported

    @xplornet liars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...

  • Barneyp76 Steave LeClaire (@Barneyp76) reported

    @Xplornet your ****** internet is down in Prince Edward County.....again!!!!

  • SheldonP Sheldon Pardy (@SheldonP) reported

    @FShitpaws I know your pain all too well. Finally got rid of it when Xplornet started offering their LTE service here

  • purvis_amy amy (@purvis_amy) reported

    @Xplornet eta on internet service back up and running today feb 20? ? #outage #wifi

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet If you look at actual tech pictures taken by real field techs, 90% of their taken pics is of their work that they are proud of. What does this say about these that xplornet keeps posting? Xplornet is a terrible ISP, avoid xplornet. #cancelxplornet

  • svhs1985 Christopher McLaughlin ✝️🐏🐑🥔🧑‍🏫 (@svhs1985) reported

    @Smithfamilyseed Does Starlink have installers? I wonder how the service compares to Xplornet Satellite?

  • lewisbron Lewis (@lewisbron) reported

    @Xplornet whys my internet not working

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Brand spanking new tower and they still straight up admit that they're going to oversell the crap out of it by telling people "UP TO" 50mbs. Word is out, we all know that lie. #cancelxplornet

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Why do you keep waisting money putting up towers? Try fixing the **** you have now. Never mind, all your customers are going to go to Starlink anyway.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Run away, deer. They'll sign you to a 2 year contract and only deliver what they say they'll deliver for UP TO a month then you'll see your service go down the drain. Avoid xplornet, they are a terrible ISP. #cancelxplornet

  • Jmoney_61 Justin Force🇨🇦 (@Jmoney_61) reported

    @Xplornet Why are you expanding into new areas when you're incapable of providing competent service to yo your current area?

  • Dwest_6 Devö Wüst (@Dwest_6) reported

    @Xplornet You’re internet is complete ****** garbage, useless people working for a useless isp. You should probably shut it tf down ASAP #seeeyaa

  • Medibrat Bex (@Medibrat) reported

    Dear @Xplornet . I live an hour from the nation's capital city, pay an obscene amount for monthly (not unlimited) satellite internet service. I am trying to stream a conference that is REQUIRED for my continuing medical education, & it stopped about 10 minutes ago. "Buffering"