Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (5%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Sussex, Calgary, Regina, Toronto, Spruce Grove, Saskatoon, Edmonton, Vancouver, Brampton, Hampton, Barrie, Mississauga, Richmond Hill and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Sussex |
Internet | |
| Calgary |
Wi-fi | |
| Regina |
Total Blackout | |
| Toronto |
Internet | |
| Spruce Grove |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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mal
(@malloveryy) reported
@mcleodtaylor1 @ShawDirect @Xplornet I'm trying to see if we can get Eastlink now! Between xplornet's awful horrible internet and Shaw's basic package we pay $200 a month. It's unreal. I can't stream a show most nights even with everyone's wifi turned off.
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Arjentine - Free of FFXIV
(@Arjentine) reported
Another day ruined by the curse that is xplornet /xplore internet "service"
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Beverly | 📌Commissions open in pin!!📌
(@ShazelFable) reported
My internet has been on and off since yesterday. Xplornet internet freakin sucks DX
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Ed DeBruyn
(@debruyn_ed) reported
@ConsumerSOS The inhabitants of Pretty River Valley, near Collingwood, Ontario, kneel before God of Elon because Bell, Rogers, Telus, & Xplornet can not provide cellular/internet service even close to what StarLink Satelite service provides. Yet 🇨🇦’s pay highest fees in world. Good travels!
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Robert Ready 2
(@Robert2Ready) reported
@SenBoehm @RBC I feel your pain. I have been trying to give @Xplornet updated credit card info for a week. After going. Around in circles for days I have been told i) automated payment system doesn’t work with Apple iPhones ii) password reset on account doesn’t work with Microsoft email…WTF!
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Byron Darlison
(@ByronDarlison) reported
@Xplornet if you are having me wait 56 minutes to have someone offer me something better to try to keep me as a customer I have to wonder what are you thinking? This customer loyalty process is not going to warm me up to accept what you are proposing. The opposite actually.
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Lin R
(@Blu_Butterfly8) reported
@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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divine bovine
(@divinebovine1) reported
Our Xplornet is almost 1/10 the speed of dialup tonight. Fix your **** or prepare an exit strategy.
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mal
(@malloveryy) reported
I am so sick of rural internet. Satellite TV. Expensive, slow, and unreliable service. DO BETTER @ShawDirect and @Xplornet !!!!
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Patrick Hulley
(@Patrick_Hulley) reported
Customer for i dont know 7 plus years and this is how they treat me… @Xplornet
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Commissioner Miner
(@fanCRTCProfling) reported
Also, why is Xplornet not made party to this #CRTC outage file? Do they not operate at all in the area hit by hurricane Fiona?
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Commissioner Miner
(@fanCRTCProfling) reported
I wonder if we should ask how Xplornet (Xplore?) is doing in Atlantic Canada? I see absolutely nothing from them. Maybe people just can't connect? But, heh, is it worth even wondering about? That service goes down with snowflakes. #CRTC
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CityyGal
(@LLowney49) reported
I had @xplornet, the service was terrible, usually single digit download speeds when it worked at all, so I canceled it. I am 73 years old and they expect me to climb up on my roof to retrieve a piece off the dish or they are going to charge me $500. #xplornetsucks
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Charles Braedley
(@cbraedley) reported
@Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...
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Orabidoo
(@Orabidoo2) reported
@1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.
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Ryan (CRASH) Barton
(@Crashola) reported
@BrentStaeben My parents live in a dead spot for cell service, but have Xplornet and seems to work pretty well for them (and me when I visit)
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Greg Thomas Marks
(@CultureOfOne) reported
Can somebody PLEASE offer a viable alternative to @Xplornet in rural NB? Barely a cloud in the sky, no wind, but still can’t get a signal. Some of us need the internet to earn a living, and 0.23Mbps isn’t doing the job.
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Bobo Baggins
(@Addy_Bo) reported
@cbraedley @CBCNS @nsgov I literally signed up for Xplornet today. Been livi mg without internet at the house for several years, reluctant to pay for Xplornet. They have promos now that are palatable and give me something until Fibre arrives next year. It’s sad in this day and age to have these issues
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Kirk Simpson
(@tksimpson) reported
Finally got my Starlink. Even on “better than nothing” mode it’s 20-40x better than @Xplornet. $3,000 paid to them over the last couple of years for the worst internet imaginable. Cancelling that service is going to bring me so much happiness.
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Byron Darlison
(@ByronDarlison) reported
@Xplornet could we please just both agree that I no longer want to be a customer and could you please just make that happen automatically? Because #THISISNUTS Thank you.
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Paterson
(@Paterson135) reported
Hey @Xplornet keeping someone on hold for over 1 hour 21minutes is the one of the many reasons you suck so badly. Israeli cancel our damn account already. You’re holding customers hostage
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from the void
(@semiotechnic) reported
@Xplornet are you folks experiencing an outage in some service areas???
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Rob Anderson
(@randerson137) reported
@AdrienLouisSala Bruce Owen, spokesman for Mb Hydro, said all existing contractual obligations will continue to be met either by Xplornet or MHT “the fibre-optic network will continue to be owned and managed by Mb Hydro, providing safe, reliable energy to Manitobans at the lowest possible cost.
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Andrew Single
(@Beardune) reported
@nathan_koop Xplornet taking over MBNetset was a big step down in quality. Manitoba has squandered the value of all the dark fiber that MB Hydro put in, and now Starlink is making it obsolete.
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Byron Darlison
(@ByronDarlison) reported
@Xplornet after years of mediocre service at best I have now installed @Starlink and am having speeds that are 10 times better for basically the same cost. Given this I want to cancel my account but you won't let me do this until I speak to your loyalty department.
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Patrick Hulley
(@Patrick_Hulley) reported
@VoosieVooters @Xplornet Yah its our fault they changed the tower…service and @xplornet seem to run about as fast as there up to 5 MB 😜
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Byron Darlison
(@ByronDarlison) reported
@xplornet the wait time for your loyalty department is 56 minutes. Can you explain to me why I have to wait 56 minutes to tell you over the phone that I want to cancel my account?
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yeeet
(@TheSmichers) reported
@xplore_ca Today Xplore decided to upgrade the tower in our area, except they didn’t contact us about upgrading our equipment. Good job xplornet, thanks for the sales pitch to upgrade now that you’ve discontinued the service we pay for… ******* garbage company through and through
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mal
(@malloveryy) reported
@mcleodtaylor1 @ShawDirect @Xplornet Yeah they don't offer service in my area 🙄 pretty annoyed my whole neighborhood got a flyer offering a great deal that we can't have lol
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Cee Littlelight
(@sarCeeLight) reported
Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.