Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (9%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Kitchener, Halifax, Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Thornhill, Middle Sackville and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Kitchener |
Internet | |
| Halifax |
Internet | |
| Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Kirk Pederson
(@RinglerunSk) reported
@Xplornet Hello @Xplornet social media rep. Does asking someone to DM direct actually fix the problems with the tower? If it does I will, but I suspect it will just have me reset everything and we will be back here with no internet and me falling behind in work.
-
Kirsty Van Bastelaar
(@Kirsty_VanB) reported
@enews @Xplornet why is service STILL out in rural Chatham-Kent!!!
-
Kirk Pederson
(@RinglerunSk) reported
@Xplornet Good morning @xplornet day 5 now. And we are still under investigation. Any updates on the Macrorie outage?
-
Hood3dGam3r
(@HoodedGamer8) reported
@Xplornet I can’t get an account. That’s the problem with your company, when you are the only one who services our area. People in my area need to be able to connect to your towers and when one is a stop cell and we can’t hit the other new tower you have then we are with out any service
-
Lewis Bron
(@lewisbron) reported
@Xplornet so far its taken me 11 hours to get a download to 68%. Just wondering when you are going to give us what we paid for instead of the scamming? Instead of trying to get more sales. Maybe fix your internet for you current customers before you lose them all and get sued
-
Nep
(@Nep03034037) reported
@fastjeff @Xplornet So thats where my 120 bucks a month is going ****.. lol
-
Chelsie D.
(@Chelsie_D) reported
@BaldurBarons I actually can’t believe the lack of internet issues I have with Xplornet, it has to be just pure luck.
-
Diane Ashe
(@DianeAshe8) reported
@Mat_Zo Damn my hubby and I have to wait until May 18th. for our first one. Our internet sucks @Xplornet . Hoping we get a pleasant surprise!
-
barb swartzentruber
(@trubesb) reported
@Xplornet Done that multiple times. Now you make me pay for service calls to solve your bandwidth capacity issues
-
Nine's Catudio
(@NinesCatudio) reported
@ekimental One of the reasons why I canceled local provider a long time ago. Got tired of promises made by Xplornet to improve the rural service. Thankful for my business cell plan, which allows me to hotspot off my phone to cover my daily Internet needs for work and leisure.
-
Nyles Desrochers
(@BaldurBarons) reported
@Chelsie_D Really? Impressive. Cause xplornet is just garbage here. They might put fibre through our rm. or else I’m on the waiting list for starlink. Can’t wait
-
Chelsie D.
(@Chelsie_D) reported
@VoosieVooters No actually! The account has been active for a couple years. I hear so many terrible stories about Xplornet so I’m surprised my service has been relatively flawless from them.
-
Grayson Meaden
(@GMeaden26) reported
@jorkirk We've been waiting 3 weeks for @xplornet to fix ours. If only @SaskTel fusion wasn't garbage as well.
-
Kirk Pederson
(@RinglerunSk) reported
@Xplornet Why? I have talked to your support department (they are good by the way) and it is your tower that are down and costing me thousands. I see no reason it hear the same “we are sorry and are working on it” for the 14th time in past 30 days
-
Metal Wolf
(@m3t4lw01f) reported
I have officially unfollowed the dumpster fire that is @Xplornet. I hope someone else picks up the torch and carries it with the vigor I did, as the world still needs to know how brutally terrible a company they are.
-
Metal Wolf
(@m3t4lw01f) reported
@DangerUnfun @Xplornet How else would I keep up on their complete lack of investment in their infrastructure and all the cool photos they post from their techs doing site visits to try and fix the unfixable?
-
Steve Hainer
(@SteveHainer) reported
Thank you @Xplornet for your automated call telling me that my internet may be affected by 'maintenance' tomorrow. I have received 10 similar calls over the last 4 week. Your customer service reps have no explaination. Intermittant internet service is NOT acceptable. 😠😠😠
-
Nathan Bell
(@erosfortones) reported
I'd like to reiterate, Xplornet is absolute garbage. Less than a megabyte, the last few days.
-
Jonathan Fortuna
(@TKC_1233) reported
@Xplornet you hounded me for months to accept a service call, when I finally agreed you told someone would be in touch in 2 day, it’s now been 5 and I haven’t heard from anyone and my ****** internet is out again. Your service is an absolute joke and not worth the money at all.
-
Lewis Bron
(@lewisbron) reported
@Xplornet fix your ******* internet. You are a scam
-
Loricat
(@VoosieVooters) reported
@Chelsie_D Are you a new customer in your first 3 months? I have had nothing but crap from Xplornet after my initial trial period expired, and unfortunately have to wait for Starlink for an alternative.
-
Berlett Farms
(@Berlett_Farms) reported
from
North Perth, Ontario
@MattBerlett @Xplornet Just ****
-
Jesse Kosuth
(@JKosuth) reported
@Xplornet We already have your services and pay for unlimited internet with a guaranteed speed - which it never reaches so internet services are weak and intermittent.
-
Kirk Pederson
(@RinglerunSk) reported
Once again @Xplornet is down. Great way to work remotely with internet that is down daily in the middle of the morning. Need a new reliable solution for work at home in rural Sask. No not you @SaskTel, no cell coverage and speed reductions are a joke.
-
Brielle Martens
(@briellemartens) reported
Ever since my internet provider got bought out by @xplornet my wifi has gone to absolute ****. I ******* hate xplornet
-
barb swartzentruber
(@trubesb) reported
@Xplornet I am sorry to say your lack of service and capacity and throttling make it impossible to work from home with any credibility #weneedbetterruralbroadband
-
Vesuvius
(@DangerUnfun) reported
@m3t4lw01f @Xplornet Guess that it's still not working?
-
Rob Quinn
(@xtrviperxtr) reported
@CarttCa @Xplornet Funny things is this pure false advertisement. Dial Up sad but true was and would be still faster than xplodenet .. Never reliable never up to speed. Just purely over charging for services they fail daily to provide. Oh wait lets blame it on covid.. For there failures
-
Rob Quinn
(@xtrviperxtr) reported
@Mark_Goldberg @Xplornet For what to continue to sell slower than dial up speeds. Than blame it on covid for there lack of service
-
Chelsie D.
(@Chelsie_D) reported
I have been working from home (rural area) since April 1, 2020 and today is the first day my internet has been down for an extended period of time. Honestly I’m kind of impressed Xplornet has been that good to me.