Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Steinbach, Toronto, Winnipeg, Guelph, Quispamsis, Halifax, Barrie, Kitchener, Moncton, Montréal, Ottawa, Coquitlam, Rapide-Danseur, Cambridge and Maple.
| City | Problem Type | Report Time |
|---|---|---|
 Steinbach |
Internet | |
| Toronto |
Total Blackout | |
| Winnipeg |
Internet | |
| Toronto |
Internet | |
| Guelph |
Internet | |
| Quispamsis |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Spring
(@MikeSpring2) reported
@Xplornet so my internet has now been down for 7 hours. What's going on
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DanaA
(@lifewith3boyz) reported
@Xplornet Xplornet is so poor
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You’re Probaby Wrong
(@ProbabyRe) reported
@Xplornet how about you fix your dogshit internet. Constantly timed out and never reach any speeds that can do anything, is this just expensive dial up? **** you guys.
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Matt Marsh
(@marshmat) reported
@Xplornet Details in your DMs, Xplornet, but we'll have this discussion in public so @EORN_CA and other #Xplornet customers are in the loop. Issue 1: You can't say "there will be scheduled downtime of indefinite duration between 7 am and 7 pm tomorrow". That's not how the telecom....
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Crumpy
(@MATT627) reported
@ChapinDolores @dykstra_debbie @Xplornet ******* absolute dog **** service. They basically get paid for the idea of internet.
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Matt Marsh
(@marshmat) reported
So @Xplornet umm, you know the "our wait times are insane tonight so we'll hold your place in line and call you back" function on your tech support line has been completely and utterly broken for three years, right?
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Katy Marsh
(@Katy_marsh86) reported
@marshmat @Xplornet Call tech support to report the issue. Oh wait...
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William Holmes
(@HolmesWil) reported
@laxdad30 @Xplornet Yet again my 10 Mbps service is also down to 0.5 Mbps.
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alfred dockstader
(@alfred131) reported
@Xplornet This picture wont even load on your service lol
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Kizzie
(@Boboljinks) reported
from
Cavan, Ontario
@Xplornet Dear @Xplornet, I took your advice.spent last 60+ minutes on phone-trouble shoot with 3 people I can’t undrstnd.the service is now 0.07. So I win a prize for record low 0.07/10??? Are you going to charge me 70 cents/month instead of $100? ( I prefer get 100% service & pay $100/mo
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@Xplornet Yo fix your ****, me and my boy are trying to drop bombs on kids in Verdansk and we can't because his internet ain't working. Thanks piiiiimp
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BrassPole Motorcycle
(@BrassPoleMA) reported
@Xplornet woke up this morning to no internet. Connects for about a minute then disconnects again for 20 minutes. Problems with Blueline tower in Simcoe ON?
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Maureen McCarthy
(@MoMac630) reported
@LovelyLadyLinda @Xplornet They have great customer service. I was struggling financially last year and they worked with me while I got back on my feet. Everyone I spoke to was kind and helpful. I won’t forget it.
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Atlantic Speakers Bureau
(@AtlanticSpeaker) reported
i just delt with Ryan at xplornet and he was very rude implying that i had no common sense and eluding that I was stupid because i was old. I was very rude back to him. the curse of xplornet monopoly
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ...and nobody returns the calls, how exactly are we supposed to contact you? Maybe your support email? But that just goes to a bot that replies to literally everything with "thanks, please phone us, we don't do tickets by email". And we gave you millions of dollars .....
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Crumpy
(@MATT627) reported
@LovelyLadyLinda @Xplornet The appropriate actions would be a working internet service but that won't happen with these guys
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ....on Kepler tower (Sydenham ON). ECI 05E1101 if you're curious. Issue 3. Your call centre system, if overwhelmed, says "we'll hold your place in line and call you back." But that system broke three years ago and you never fixed it. If the lines aren't answered....
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InvertedCow
(@CowInverted) reported
@Xplornet That is actually the Xplornet customer service team hard at work
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Andy Poirier
(@andy_poirier) reported
@Xplornet service is typically very good at my house. Today it’s absolute trash, and at the exact time I’m trying to stream a ball game. Get your **** together and do better.
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Patrick Manning
(@Manninp03) reported
@Xplornet online address availability function isn't working. All addresses come back "no results found" please fix
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Elle
(@LovelyLadyLinda) reported
My @Xplornet equpt was replaced on Sat. Since then getting 1/10 my package speed due to multiple errors. Several calls to techs, lost working time. So far 6 days of not getting what I am paying for due to @Xplornet errors.
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Rebecca Parker
(@sheepfarmbecca) reported
@xplornet your download is at 0.03! Honestly! Upload was a whopping 0.6! I don't pay for this poor service.
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Kathy Heys
(@KathyHeys) reported
@xplornet worst internet service ever.
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crimson 🍂
(@637crimson) reported
I’m ceo of **** internet aka @xplornet. Shittyist internet to ever exist I’d take mc Donalds Internet over this **** @McDonalds hmu
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Wade
(@dubsak) reported
@JayNauta Yeah. Lots of folks use Xplornet and it’s just pure garbage. Incredibly unreliable and the service is not good. A lot of the modern world leaves rural people without the things we take for granted.
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Bryan Crowston
(@BCrowston) reported
@BaruchelNDG @kehler_nathan I am a Xplornet customer, some days two tin cans on strings would work better.
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ...industry works. Scheduled outages are planned, and have a definite duration, and are done during non-disruptive hours. (Industry norm is midnight to 5am unless physically going up the tower is needed.) Issue 2: When you're making a change in production, you test it....
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Elle
(@LovelyLadyLinda) reported
@Xplornet The speed has been restore but due to company errors I did not have it Saturday post eqpt replacement till this morning. A credit for the 5 days is the appropriate actions.
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Commissioner Miner
(@fanCRTCProfling) reported
@taxbuster88 Are u using it now? Like it? Better than xplornet? Aside from some small talk of it, i never really looked into the quality/frustration of it.
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Crumpy
(@MATT627) reported
@reikokoyama79 @Xplornet That's gunna be the new norm. They're less than absolute ****. The most unreliable nonsense to could ever conceive of. Enjoy paying lots for very little.