Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (80%)
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Total Blackout (9%)
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Wi-fi (8%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Edmonton, Carleton Place, Ottawa, Frankford, Truro, Brantford, Thunder Bay, Montréal, Prince Edward, Regina, Kanata, Woodbridge, Calgary and Maple.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Carleton Place |
Wi-fi | |
| Ottawa |
Internet | |
| Frankford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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tsaloranta (hän)
(@tlsaloranta) reported
@JacquiDow1 @pgoodfellow @OrbitStudios I used to enjoy spotify when I had good reliable internet, but I moved to rural SE Ont where Xplornet is the only option...and it sucks.
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Millicent Bystander
(@Fawce14Fawcett) reported
@Xplornet @BenHelleman In...ter..net.....is intermittent always having problems with our 5G. 🙄💩
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Rickdiculous
(@rliwczak) reported
@Xplornet how long will you be down this time . 20 mins west of Didsbury.....
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Glenn Kavanagh
(@ggkavana) reported
@KenJKavanagh @Xplornet Have they tried doing any trouble-shooting remotely?
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Ben Helleman
(@BenHelleman) reported
@Xplornet Unfortunately my 50/10 service gives me 10/1 after service was done on the network lol. Hope you can fix it, because I sure don't feel like paying for it.
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Kenneth J. Kavanagh
(@KenJKavanagh) reported
Day 11 & still no internet. The operative word in customer service is service; it's not a promise or logo or a survey. Its a deliverable & @Xplornet hasn't delivered. I'm now xploring 4 a new provider!
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Maureen Parent
(@MaureenParent7) reported
How is it that yesterday, during a huge snowstorm, my internet worked perfectly and this afternoon, clear skies, it is slow and intermittent? I think you are right @sharonhoyes. Xplornet can work, it just choses not to.
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⛄️Reilly Bessette🏁
(@RBessette56) reported
@Xplornet do better, if the pushy Westman internet salesman is going to guilt me for using an American company, atleast make sure the service is functioning.
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Just Dee, but 3x Pfizerized
(@lakin013) reported
@Xplornet any idea why the internet keeps going out near Gwynne,AB? Service has sucked for years so we don't even bother with tech support anymore. We shouldn't have to reset our router multiple times per week. We've changed routers several times as well
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Maureen Parent
(@MaureenParent7) reported
@sharonhoyes @Xplornet I was told by a third party installer that I will never receive the 50 mbps that I am paying for so I should drop it down to 25 mbps. On the upside we got our new router and installed it last night. Hopefully they helps. :)
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
@JoshE3866 @NunavutWatch That was weird eh? No cell service after getting used to it and losing contact to family, luckily we have Xplornet.
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Robert Mcelroy
(@RobertStope1973) reported
@Mullin_95 @Xplornet You will never regret that decision
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L. Farmakoulas
(@LFarmakoulas) reported
@cranroast We do pretty good here with Starlink. It didn’t like the freezing rain/ice pellets a couple of days ago. I’ll tell you, my last tweet to you with 3 images, would never have been sent successfully on Xplornet.
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Ian
(@IanMcPHE7T2) reported
@mcduffiechrisAU @Xplornet so same crap?
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erik | MMIW. BLM.
(@legoshis_boxers) reported
@Xplornet But y'all won't stop overpricing yo crappy *** services.... gonna bring up indigenous people but you overcharging us for terrible services, sumn aint adding up, maybe dont use us for your own purposes to make it seem like you supprt your communities when you overcharging us
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🇨🇦 Grinch🎄
(@RobM1962) reported
@CBCNB Xplornet has had years to upgrade their service. I live in southern NB and we were promised better service many years ago. When I got Starlink and cancelled my Xplornet they didn't even want their equipment back it was so outdated. Just like our government.
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Jonathan Kavanagh
(@HiJK10) reported
@senakseoj @KenJKavanagh @Xplornet $1000 setup fee Joe, with no garenteed service!
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Zyazer
(@ZyazerTweet) reported
Unlimited data is false advertisement. THEY FINNA SLOW DOWN MY **** BECAUSE I USED TOO MUCH DATA LIKE BRO I THOUGHT YOU SAID IT WAS UNLIMITED, NOW I GOTTA USE DATA THAT WAS MADE BY XPLORNET OR SUM ****, THIS ******* DATA IS SLOWER THAN THE GTA 5 LOADING SCREEN WTF $300 FOR THIS!?
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LEW
(@Trvlrgirl64) reported
@Xplornet Please let me know if there is a problem with the Ste Genevieve tower in Manitoba. I have no connection. I also do not have 43 mins+ to hold on the phone. In the interest of better Customer Service, please consider updating your website with Issues and Outages.
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Catherine Hernandez
(@theloudlady) reported
We have to invest in an unlimited mobile hotspot for now while we wait for our Starlink satellite service for later this year. I have tried execulink, vmedia, kwic, storm, xplornet, kos, Rogers, Bell, Teksavvy, Cogeco.
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Ernest
(@nielsernest) reported
@Xplornet has such bad service that almost every evening the internet stops working completely. #xplornet
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Kenneth J. Kavanagh
(@KenJKavanagh) reported
On Day 7 by some quirk, internet worked but gone again this morning of Day 8. Warning re @Xplornet Their sales pitch of good service is a lie! 13 days 4 a service call is unacceptable.
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Lomaxcat
(@VoosieVooters) reported
@Xplornet It's far beyond inconvenient. No internet is not intermittent or slow internet. Xplornet employees must all have stock in Starlink. You are making it really easy for them to take over your market.
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Ian
(@IanMcPHE7T2) reported
@the_logic @davidreevely Btw I’m replying using data bc xplornet is down or at dialup speed
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ŞØŅÎČ.ĘXÊ
(@SONIC_DOT_EXE) reported
If you live in Canada and are moving and there's only one choice for a wifi provider called Xplornet don't get it. I've had it for a year and they promise good service (which is a ******* lie) DO NOT GET IT. It is very slow and if there is more than one thing on it goes ******.
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shaun hansford
(@ShaunHansford) reported
@Xplornet Any plans on upgrading services in prairie provinces? Speeds are painfully slow at peak times
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Kenneth J. Kavanagh
(@KenJKavanagh) reported
Day 6 of NO internet service from @Xplornet 13 days 2 get a repair is not just poor service; it's unacceptable!
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Chad Peters
(@cpwcsk) reported
@Kotyjo Starlink is life changing. Updates don't take 2 days and destroy your data cap. Xplornet is one of the worst providers out there.
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Rektify
(@RektifyCrypto) reported
@dat3010 @thunderf00t Yes, Xplornet is probably the worst company I have ever had to deal with. Additionally I had to run a VPN to avoid their periodic disconnections for using a streaming service like netflix or youtube. I am beyond thankful for Starlink, even if Elon is a snake oil salesman.
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lWeedaa
(@lWeedaa) reported
@Xplornet is a ****** joke!! Havent been able to use internet for the last 2 weeks. Not even getting 1/8 of the speed I should get + constant disconnect. Technician came to repair on monday btw. Ive been on the phone for 1h30 tonight again for support.