Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Provost, Calgary, Smithville, Kamloops, Toronto, Winnipeg, Grande Prairie, Vancouver, Montréal, Halifax, Macklin, Dartmouth, Brantford, Brampton and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Provost |
Internet | |
| Calgary |
Internet | |
| Smithville |
Internet | |
| Kamloops |
Total Blackout | |
| Toronto |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@Nick62289935) reported
@Xplornet No it hasn't. Outage has existed since the day you bought out the competition, and continues still.
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✨StarBuck_83✨
(@StarBuck_83) reported
@Xplornet This is increadably disappointing, really thought it was going to be a better company doing this project you know one that actually gives a fudge about their customers. Also once again I'm in the little corner of Norfolk county that doesn't get this service.
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Nick
(@Nick62289935) reported
@Xplornet Can't really believe anything @xplornet says...they don't deliver anything close to what they charge for, and I've been waiting over 48 hours now for help from their tech support...
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@iamjomama
(@iamjomama1) reported
@Xplornet 5 km west of Ingersoll, ON and service is out. Required for school and WFH. Please advise when you will be back up
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Larry Sorensen
(@larrysorensen_) reported
@Xplornet How can you tell if it is an outage?
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Fred Cee
(@Fred_Wreck1983) reported
@Nick62289935 @Xplornet don't expect **** from this horrible company.
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Nancy Daamen
(@JustmeinNB) reported
@m3t4lw01f @SucksXplornet Nope. 3 of us use under 500/ month. We tried Bell, It sucks too here. If this new option is viable, my husband will promote the hell out of it and Xplornet will lose lots of business in this area. Fingers crossed. It shipped yesterday,
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Metal Wolf
(@m3t4lw01f) reported
@jcalder1983 @MBAgDays @Xplornet That speaks volumes to how terrible this company is. I can't wait to cancel and then file the inevitable chargeback with my bank because they took money anyhow.
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Metal Wolf
(@m3t4lw01f) reported
All these "we're building rural internet" posts are funny because they should have started 5 years ago to keep at least some pace with urban options. Instead, they gave money to Xplornet and they just bought up their competitors and turned them to ****.
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Dharmachef
(@dharmachef) reported
@Xplornet Why? Wait for an hour and find there's nothing wrong. The problem is yours for overselling the bandwidth. Contacting CRTC, and my MP
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Dylan ACAB Sampson
(@EastCoastTacoz) reported
Found out today that I can get fibre op internet. The catch is that because I'm with xplornet I either have to wait out another 11 months with garbage internet or shell out $25/month left on my contract.
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Nick
(@Nick62289935) reported
@Xplornet For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Metal Wolf
(@m3t4lw01f) reported
@JustmeinNB @SucksXplornet It's not "no reason" ... you have the reason in the second half of your tweet there. Xplornet sucks, that *is* the reason!
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Nick
(@Nick62289935) reported
@Xplornet For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Fast Jeff
(@fastjeff) reported
@Xplornet Glad all the xplornet customers are paying for your employees to just stand around taking pictures according to the last few months tweets. Xplornet is such a terrible ISP, people should stay away if at all possible.
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Nick
(@Nick62289935) reported
@Xplornet I've been waiting almost 48 hours for tech support now...when can I expect some sort of resolution?
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The Dave 🇨🇦
(@No0neParticular) reported
For anyone considering #xplornet, be advised if you have an issue, they are ok with you being without service for a full month before they will send a tech out. @Xplornet @Xplornetsuppor1
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Matt Hands
(@Matt_Hands) reported
@bell is charging my rural small business over $218 per month for LANDLINE phone service. They told me I could get that changed to $110 per month. For. Landline. Phone. Service. @SteveClarkPC Wonder who else they're doing this to in our county? Moving to @Xplornet phone service
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Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
from
Montcalm, Manitoba
@MBAgDays @Xplornet Best day of my life wasn’t my wedding or either of my two sons being born, but it was when I cancelled my Xplornet internet connection in favor of a different ISP. Frankly if I was in charge I’d respect ag days more for shutting down in favor of accepting money from Xplornet.
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Loricat
(@VoosieVooters) reported
@Nick62289935 @Xplornet No surprise to me. How, though, are they allowed to continue to sell service that they are unable to provide?
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Dylan
(@DiabloTweets) reported
When you’re frustrated by @xplornet and their awful internet service and you search @twitter only to find out you’re not alone. You know it’s bad when you dream of the dial up days. What happened to the internet being an #EssentialService in Canada? @JustinTrudeau ?
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Nick
(@Nick62289935) reported
@Xplornet Is this tweet like, 2 years old? That's how long the outage seems to have lasted...ever since you bought the competition. Never had a good day.
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h o n e y ♚
(@sunkissedreyy) reported
@Xplornet promotes unlimited data but they fail to tell you they cut your speeds in half if you use too much data off the tower. They don’t have any warnings for users. #XplornetSucks #xplornetScam
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Mitchell Blyth
(@MitchellBlyth) reported
@MBAgDays @Xplornet Worst internet company going, yet they hold a monopoly in our area
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Chris Houston
(@chris_m_h) reported
How bad is rural internet in Canada? I cancel my satellite connection with @Xplornet because it's so bad. I wonder "will they refund me?". lol no, they want a "cancellation fee" cc @MaryamMonsef
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Nancy Daamen
(@JustmeinNB) reported
from
Humphrey Corner, New Brunswick/Nouveau-Brunswick
Middle of the day, nice weather. Internet keeps going up and down for no reason. This is exactly why we are leaving ... xplornet SUCKS. You can get speeds up to......! (But you probably won't!!!) @SucksXplornet
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Nick
(@Nick62289935) reported
@Xplornet @mikofox Just don't call them too often about not receiving what you are paying for...they will block your phone number to prevent you from calling them...and yet still tell you the only way to fix the issue is to call them...
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h o n e y ♚
(@sunkissedreyy) reported
You can be paying for 50 LTE and get 5mbph. @Xplornet is the worst and is a complete scam. Not worth a penny.
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Chris Houston
(@chris_m_h) reported
@Xplornet I’d warn anyone of contemplating buying from @xplornet that if you find their quality not matching their promises - don’t expect a refund, expect a cancellation fee. It’s brutal. Not even easy to cancel.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet I have a full moon I can show you if you want. It's got slightly more hair than this one though. If you don't want to see that I have a pair of middle fingers you deserve to see as well. Fix your network and stop posting this fluff.