Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Montréal, Airdrie, Toronto, Provost, Smithville, Kamloops, Winnipeg, Grande Prairie, Vancouver, Halifax, Macklin, Dartmouth, Brantford and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Montréal |
Wi-fi | |
| Airdrie |
Internet | |
| Toronto |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Don Depuydt
(@DonHRSBeans) reported
@AdamJPfeffer Help install Starlink on Barnums Gully Line by you Tuesday night for my brother. Did a quick test and averaged about 20 Mb/s. Seemed to vary between 5 and 65 MBS. He is happy to get rid of xplornet satellite service with slow speeds and data caps.
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Cory Gosnell
(@CoryRyanGosnell) reported
It should not be this hard to get internet service in rural Ontario @Xplornet We have had internet with you for almost 2 weeks. Perfect during the day but I have to reset the modem every morning? Tech guy I just spoke to said today's was a service outage and...
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet Great, my xplornet connection went down as I tried to send the tweet. Thanks Xplornet!
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Fast Jeff
(@fastjeff) reported
@Xplornet So, adding "constantly" to the list of words you lie about? I mean, "up to" and "unlimited" covers so much already. Avoid xplornet, they are a terrible ISP.
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brandon smith
(@brandon90053725) reported
@Xplornet and please tell me how you managed to provide less than 1mbps consistently for over a minute sometimes you would have either be really stupid or do this on purpose in order for a hybrid fiber Network to be this slow
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Metal Wolf
(@m3t4lw01f) reported
Made it to 7:30 tonight before my @Xplornet connection died. Rebooting the modem leads to the endless cycle of never connecting... But remember, since I've used 800GB it must be working just fine folks. This company needs to die.
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Harbinator
(@Harb2point0) reported
@Xplornet My internet was down for about 12 hours yesterday? I just tested it now that it's back, 13.6 download? and I'm not going through your phone tag BS to talk to someone who knows zilch maybe a credit would help!
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet Wow, they just want you gone as a customer dont they? How can it be working if you can’t even connect on a regular basis to their service. Are they actively shutting you down?
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Metal Wolf
(@m3t4lw01f) reported
Final thoughts for @Xplornet. Stop blaming COVID. I've read many stories that predate the pandemic of how truly awful your service is. The pandemic just shined an even brighter spotlight on it. You've had a year to improve. The fact you haven't indicates you don't actually care.
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Snowpiercer
(@Snowpiercer20) reported
@Xplornet You guys suck.. Garbage in Lanark and everywhere. STARLINK WILL CRUSH YOU
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Joey Corney
(@Radeonis) reported
@Xplornet This has been an ongoing problem now for months, I have been getting no where with technical support, I pay over 100$ a month for a service that drops down to >1mb/s after 5pm and with 22%+ packet loss on the network.
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Metal Wolf
(@m3t4lw01f) reported
14 hours and counting for this current @Xplornet outage. It bears repeating that they told me it's working fine based on how much data I use. Just rebooted the equipment again, let's see if it decided to reconnect now...
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet No they're just passively shutting me down🤪 Honestly, she just kept repeating that my signal quality is enough for the "up to" speed, my "very high" usage, and they make no guarantees you'll get the speeds. Maybe I should make no guarantees there will be money to pay the bill?
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it hurts me that @WaveDirect1 couldn’t get a quality signal at house. I was that close to being rid of @Xplornet and their **** service forever. #xplornetsucks.
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Casey Wagner
(@WolfAndWyrm) reported
In 24 hours we should hopefully have reliable internet and not this #Xplornet ****.
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Drew
(@blocksurfing) reported
@jwallone @Xplornet Exactly. You know that this “increase” is only happening because there is finally a superior solution on the market. It’s cheaper, simpler, and 10x times better.
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Fast Jeff
(@fastjeff) reported
@Xplornet Hey, Ginger, tell the xplornet staff that they need to stand up for the plans that they are selling. For example, they promise a walkie and a treat a day, but never give more than potty time and crumbs. Xplornet, you're making Ginger cry with your lies.
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trophy grill husband canon 'horse' canonkiller
(@androdragynous) reported
@Xplornet I emailed through the proper forms a while back about my household's internet being slow and spotty to the point of being unusable and was never replied to, and the issues have persisted for a few weeks now. Would love some help on the matter because it sucks. Thanks
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Jean-François Mezei
(@jfmezei) reported
@Cory_Boehm @ltribe Xplornet is just a facade to pretend there is wireless competition in MB. It isn’t strong enough to push prices down.
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Lewis
(@lewisbron) reported
@Xplornet this is to whoever runs the twitter account at xplornet. I feel so bad for you that you have gone so low in life that you have to work for this sad ******* company. I know you see this.
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Metal Wolf
(@m3t4lw01f) reported
Aaaaaaand, we're back to cycling between "connecting" and "network entry" with zero connectivity on our @Xplornet connection. Wonder how long it will take to come back online this time. The record is 13 hours. I remember it like it was last week. Because it was.
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Metal Wolf
(@m3t4lw01f) reported
Well would you look at that? Another @Xplornet outage at my place. But hey, since I've used 800GB this month it's working fine and there's nothing to see here. I've never looked forward to dumping something so much as I have you...
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Joey Corney
(@Radeonis) reported
@Xplornet I've been through all of this before and even after reviewing my information they basically just tell me I'm **** out of luck and it is what it is. I've missed important meeting because the service is so terrible I cannot connect to a voice call.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet your **** net is down again. Honestly it’s reaching the point where I’m just going to cancel because I’d rather have no internet then continue paying you $115 a month for internet that goes out every day, twice a day. #xplornetsucks
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Metal Wolf
(@m3t4lw01f) reported
To put it in perspective @Xplornet: Even if my connection was "up" 50% of the time and I still consumed 800GB of data, that's an average speed of 5mbps over the month. I don't dispute that the connection works some of the time. But it doesn't work reliably, that's the issue.
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Frosty🇨🇦
(@YooItsFrosty) reported
Shout out to my internet company for having nothing but trash *** internet, throttling my already terrible speeds and making my ping jump to 600+ whenever i go to download/upload anything @Xplornet
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Snowpiercer
(@Snowpiercer20) reported
@Xplornet ELON AND STAR LINK ARE GOING TO CRUSH YOU! Who doesn't put heating on things like this.. So lazy. Xplornet is literally the worst
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brandon smith
(@brandon90053725) reported
@Xplornet how do you manage to oversell a network to the point where it cuts out for no reason literally was just watching a YouTube video I got 7 Minutes in and it just froze because my internet disconnected
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it sucks that @WaveDirect1 couldn’t get a quality signal at my house. I was that close to being done with @Xplornet and their **** service forever. #xplornetsucks
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Brad Harrison
(@harrbca) reported
@Xplornet Would you mind maybe doing some maintenance and upgrades to the Vanscoy tower? It’s been working poorly for about 2 months now. Getting tired of the daily issues.