Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 06/10/2023 04:00

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • Internet 70.74% Internet
  • E-mail 12.12% E-mail
  • Wi-fi 10.37% Wi-fi
  • Total Blackout 5.24% Total Blackout
  • TV 1.09% TV
  • Phone .44% Phone

Live Outage Map

The most recent Xplore outage reports came from the following cities: Napanee, Orangeville, Brampton, Milton, Guelph, Kanata, Montréal, Regina, Calgary, Winnipeg, Edmonton, Saskatoon, Thorold, Stoney Creek and Brantford.

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CanadaNapanee TV
CanadaOrangeville Internet
CanadaBrampton Internet
CanadaMilton Internet
CanadaGuelph Internet
CanadaKanata Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:
  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet Rob took 54 hours to upload this photo using an Xplornet connection. You're service is garbage, and your customer service is bigger garbage.

  • AmandaHather Amanda Hather (@AmandaHather) reported

    @Xplornet is there an outage in pei? Haven’t had Internet since at least 5am

  • KetchesonDale Dale Ketcheson (@KetchesonDale) reported

    @MatthewPot Xplornet here has been down all week

  • Gillam527 Colleen Gillam (@Gillam527) reported

    @Xplornet My internet has been down all day in central Alberta when will it be fixed. Terrible customer service

  • courtneynewham Court MacD (@courtneynewham) reported

    @Xplornet Hours following “maintenance” in our area, the internet is the worst it’s been in months.

  • tbabe789 Tbabe (@tbabe789) reported

    @Xplornet the internet you are offering is truly awful.... the past little while I have been getting 0.3 mbps between 830 and 11 pm . I understand that its peak time but this is crazy what the hell am I paying for? We should be refunded for the poor service honestly!

  • StarBuck_83 ✨StarBuck_83✨ (@StarBuck_83) reported

    Out of sheer desperation I switched my internet tower and am fully on @Xplornet s garbage internet. All of 5 hours I got to have moderately decent speeds. Now it keeps dropping signal and won't go over 2Mbps. The sheer audacity of this ******* piece of **** company

  • tomizo103 tomizo tommy (@tomizo103) reported

    @Xplornet I want to get more detail solution for state code 30.1.1 on the modem HT2000. My internet connection is down every 30 min and the only solution I have is just power off the modem and wifi router, wait 4-5 minutes and restart. It is really frustrating.

  • ScottWallcraft Scott Wallcraft (@ScottWallcraft) reported

    @BaldurBarons @BDuchek @donmclean14 Lol I know you've had terrible luck with xplornet... mines been ok - certainly not good enough to sign another contract

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @4AgForLife @Xplornet Xplornet Is The Most Terrible ISP In Canada I think I got them all!

  • LizKReimer Liz Reimer (@LizKReimer) reported

    @Xplornet We’ve called a few times. We’ve had techs out. Support tells us to unplug it and plug it back in. And that’s what we do now daily just to get some sort of usage. It’s a joke. We only have your service because it’s literally the only one available. Most expensive & least reliable

  • sue_platts Sue Platts (@sue_platts) reported

    @Xplornet come on!!’ What the heck is going on 3rd time this week no internet & tomorrow more disruption to service.

  • SaraFromSussex Sara (@SaraFromSussex) reported

    Just heard from other villagers that I am not the only one experiencing issues this week. Many of us have been unplugging the damn routers and plugging them back in, as @Xplornet often advises to do when you call them with any internet issue.

  • j8_ozzie OzzieJ8 (@j8_ozzie) reported

    @Xplornet My wifi has been terrible lately, I can’t wait till starlink comes out, would rather pay $130 a month with speeds of 150mb down and 50 up with 20-40 ping instead of $110 a month for 2mb down and 2mb up and 80+ ping ive called support many times but there’s nothing they can do.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet People are supposed to be socially distancing and here you are telling xplornet customers to go to their friends house and use their internet to listen to podcasts? I mean, xplornet internet can't handle loading anything since xplornet internet is mostly garbage.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @xplornet Throttling and blocking my internet usage right now. hahaha. If you are reading this and an xplornet customer experiencing the same issue. Its not technical difficulties; tap that like/heart button. lol. :)

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet If they are lucky they might be a bit faster then dialup but I doubt it with your **** service.

  • atomgoodwin has the worst internet service (@atomgoodwin) reported

    @Xplornet why do I have NO internet service every night between 7 and 10 pm? Are you refunding me that down time?

  • stadtkeplumheat StadtkePlumbHeatAir (@stadtkeplumheat) reported

    @Xplornet . Poor service and not taking phone inquiries. Why were they given a government contract.

  • lilrippy Ricky VanWeston (@lilrippy) reported

    Good bye @Xplornet and good luck with your over sell and under deliver marketing strategy 👍. Looking forward to the future when I'm an old man and telling the young kids that when I was growing up there was a service shittier then dialup. #memories

  • PeterStoddart6 Peter J Stoddart (@PeterStoddart6) reported

    @Xplornet is the Internet down in Cambridge Narrows NB? I’ve got nothing

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @flipsNAW @Xplornet go ahead and call they not going to do ****.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet On his podcast, Xplornet customer m3t4lw01f interviews other Xplornet customers to get their feedback on the service. Just kidding, no one on Xplornet can participate in an online meeting long enough to make a podcast.

  • MisterListerin1 Nanøkk (@MisterListerin1) reported

    @Xplornet You are one of the worst internet providers this company has to offer. Your scummy and borderline illegal practices should get this terrible excuse for a company shut down

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet What with all the pictures, you'd figure they'd take pictures of their work... xplornet is so full of it. They're spamming this to shore up a false narrative of doing good for for Canada so they can bad mouth things like starlink.

  • SaraFromSussex Sara (@SaraFromSussex) reported

    There’s nothing I love more than our ridiculously slow rural internet service not working at all when I’m working from home and have big meetings coming up. I’ve been on hold for over 50 minutes waiting to talk to customer support... @Xplornet #RuralNewBrunswickDeservesBetter

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @OriginaIPenguin @thestadialife Keep in mind I had fibre internet at the time. I've since moved and now Stadia feels like a broken piece of **** with @Xplornet as my ISP. P.S. Xplornet, you suck harder than a brand new Dyson vacuum.

  • alishalauraann Alisha Dickinson (@alishalauraann) reported

    Hey @Xplornet can you please go back to what you were doing last spring for your satellite customers? Some of us are still working from home because of this pandemic and not having enough accessible internet is a MAJOR issue.

  • kerncarter kern carter (@kerncarter) reported

    @kcfaye506 @TorontoStar @Xplornet Wow. I pay less than half of that. The fact that there aren't any other options is terrible.

  • JoanneP666 Joanne (@JoanneP666) reported

    @SucksXplornet @Xplornet hey #xplornet Working from home and trying to pay my workers but can’t access online banking all of a sudden, cheap service for a very high price