Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary, Grande Prairie, Newmarket and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
||
| Winnipeg |
Internet | |
| Toronto |
Internet | |
| West Kelowna |
Internet | |
| Kitchener |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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dr revenue
(@marcOverIt) reported
@StephenPunwasi @Bryson_M They give millions to garbage companies like Xplornet who waste 80% of it on putting fliers in mailboxes instead of reliable connectivity
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Neko
(@n3k0y02) reported
@xplornet As I am sharing my issue with Xplornet, details about said issue, and frustrations, I get put on hold WITHOUT any warning... WOW... Didn't even let me finish talking or give a warning. Absolutely bonkers!!
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Dan K
(@Feefyou) reported
@Xplornet - I have never seen such a dismal display of product and customer service in one. Just when you thought the big companies like BELL had a monopoly on terrible service, Xplornet has topped them. We upgraded our service only to get 1/2 the speed (not 1/2 the speed...
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Sherrie Bellegarde
(@Miyo_Takosiw) reported
@Xplornet Not happy with the service these last days. Was told issues would be fixed by this morning here in SK, Yorkton area. Still had to power cycle my modem and router twice so far in the last 20 minutes. I don't recommend Xplornet unless one has no other choice :'(
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G. H.
(@9a3tan) reported
@Xplornet Too little, too late. Your technology is outdated. I hope you have some new tech coming to compete with Starlink. The high ping and poor connection quality is not up to the 2021 standard.
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Sara (she/her)
(@SaraFromSussex) reported
@Xplornet I completely understand that, it’s the fact that you can’t even provide us 24 hours notice prior to maintenance and upgrades taking place. Got another automated call today to let me know that in less than 16 hours I could experience issues for the entire day!
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busterflash
(@truebusterflash) reported
**** I hate @xplornet. Worst rural internet service EVER! Hey @SpaceXStarlink can’t wait for you please hurry up.
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Samsquatch PhD.
(@DrSammy22) reported
@chiweethegod Truth. He got 900 million dollars for his starlink bullshit. Xplornet tried the same thing and it was ****.
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Flora Preston
(@FloraPreston10) reported
@HigginsRon @koopy @Xplornet Had the same problem today. I am wondering if the internet is bogged down by the high Olympic traffic on it.
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Cyndi Cossais
(@cyndi_cossais) reported
@Xplornet why is my connection still broken? Why after 12 hours there is no restore ETA???????
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Dan K
(@Feefyou) reported
A good dial up connection, WTF is that Xplornet? You are too focused on growth and acquisition that you forget your customers in your wake. We are a business customer, and you have royally prevented any of us in the office from using you for our personal internet at home.....
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Loricat
(@VoosieVooters) reported
@WynnterB @APLenehan @Xplornet I have taken to referring to Xplornet as "ShitNet." Everyone knows what company I am talking about in this area without further explanation. Options for many rural homes is very limited, and Xplornet simply does not provide the service they claim to sell.
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wynnterbloom
(@WynnterB) reported
@VoosieVooters @APLenehan @Xplornet Just because we live in rural Canada we should have to accept whatever we can get from ISPs? I have never achieved the level of connectivity I was assured when I joined. Zero reliability. Zero accountability. Zero concern for customer satisfaction.
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Loricat
(@VoosieVooters) reported
@GordHardie @LifeofaDman @Xplornet If you have ANY other option, don't sign with Xplornet. Worst ISP on the planet.
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Dan K
(@Feefyou) reported
from
Brant, Ontario
@Xplornet This is redundant as ive called and emailed and no one is doing anything. My support ticket has been continually ignored. Please get something in motion. The ball has been in your court for over a month.
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Bryce Vaughn
(@brycevaughn53) reported
@elonmusk my Starlink package came in and along with a few others in an isolated community in Oxford House, Mb. Can. We're all going to get rid of the @Xplornet's slow and very expensive "high speed" service. The whole people in the community are planning to get Starlink internet
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Cyndi Cossais
(@cyndi_cossais) reported
@MarblesRick @Xplornet The service is terrible ... I can't wait for broadband expansion so I can take my business ANYWHERE else
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Suelynn Peters
(@Q2uSue) reported
@koopy @Xplornet We had them as a internet provider then moved 10 min away (still in the country) and got Bell. Never, ever an internet issue, worth every dime. 🙌 You don’t realize how bad a service is until you have a better one to compare it to.
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zoen!
(@zoenloll) reported
@Xplornet FIX UR ****** *** WIFI SO MY GOD CONTROLLER DUO CAN PLAY WITHOUT WHINING PLS I BEG UR SHITCAN INTERNET HOLY **** EVERY 2 SECONDS THIS KIDS CRYING ABOUT 700 PING AND PACKET LOSS @Crimson734 love u babe
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Cyndi Cossais
(@cyndi_cossais) reported
@Xplornet @4mlm3 Sooo @Xplornet ... I have been without service for 12 hours. Can you please provide a RESTORE ETA???? This is pathetic service.
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Ron Higgins
(@HigginsRon) reported
@koopy @Xplornet my @Xplornet is so slow it cannot complete the speed test this morning.
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Ron Higgins
(@HigginsRon) reported
@CRTCeng @Xplornet charges me $165 for 150GB and states up to 1 mbps up and up to 23mbps down. I get 0.4 up and 1.6 down. I get 50% up and 14% down which is ridiculous and a rip off. What's your role and btw it is not just me as you are probably aware already. @MaryamMonsef
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slurs for tourists
(@Dwhylehn) reported
It's the second story and unfinished attic. Everything except internet and laundry is included. And it's only $785 /month. I have fibre op 100mb/s that's like $122 a month, it is also set up for xplornet. It gets cold in the winter, but I've run two space heaters with no issue.
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Maureen
(@4mlm3) reported
@Xplornet My service has been down all day (Eastern Ontario). I work from home and need to know if I will be able to work tomorrow. Please give us an estimation of the time we can expect our service to be back. I know stuff happens, but surely by now you must have an estimate.
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Neko
(@n3k0y02) reported
@Xplornet 1.5 hrs, primarily on hold; I have had more than my share of Xplornet for 1 day! 😑 Issue was ultimately resolved once I reached a supervisor. I'm a new client & made more calls to technical and billing support in the last several weeks than in my 5 years with #ShawCable /1
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@SpaceXStarlink in less than 24.... I can't wait to drop @Xplornet and their ****** service...
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RAD🇨🇦
(@Richard61773513) reported
@ONinfra @simcoecounty High speed internet, or more crap @Xplornet ? There is a big difference.
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Maureen
(@4mlm3) reported
@Xplornet can we get an estimate for when service will be back up in Southeastern Ontario?
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mas
(@thepooppack) reported
xplornet be like oh you’re contractless? let me just put a bandwidth cap on you real quick you will never see the speeds you pay for unless you’re under contract get ****** you goddamn idiot
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Libby Davies
(@LibbyDavies) reported
We just gave up on @Xplornet because it was just such poor unreliable internet coverage (& expensive) but wow closing account is even worse - a rip off! #poorservice #comsumerreports #alert