Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Napanee, Toronto, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie and Provost.
| City | Problem Type | Report Time |
|---|---|---|
 Napanee |
Internet | |
| Toronto |
Internet | |
| Winnipeg |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Halifax |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
Did the internet go down in #Iqaluit @Xplornet @qiniq ???
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LEW
(@Trvlrgirl64) reported
@Xplornet Please let me know if there is a problem with the Ste Genevieve tower in Manitoba. I have no connection. I also do not have 43 mins+ to hold on the phone. In the interest of better Customer Service, please consider updating your website with Issues and Outages.
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Chad Peters
(@cpwcsk) reported
@Kotyjo Starlink is life changing. Updates don't take 2 days and destroy your data cap. Xplornet is one of the worst providers out there.
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Kenneth J. Kavanagh
(@KenJKavanagh) reported
Day 11 & still no internet. The operative word in customer service is service; it's not a promise or logo or a survey. Its a deliverable & @Xplornet hasn't delivered. I'm now xploring 4 a new provider!
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Glenn Kavanagh
(@ggkavana) reported
@KenJKavanagh @Xplornet Have they tried doing any trouble-shooting remotely?
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Dane Caldwell
(@2hounds) reported
@Xplornet service has gone down near Centreton Ontario
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William Holmes
(@HolmesWil) reported
@Xplornet storm's over. My wife's online schooling is done. Thought I would try to update my computer. Not much satisfaction. Connection going down constantly. If I don't use my internet the connection will stay up. If I use it disconnects. Explain!
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Todd Botterill
(@botterillsales) reported
@AnnexAgro @elonmusk Had mine about a month now. Love it. Been working way better than xplornet even in bad weather
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Ernest
(@nielsernest) reported
@Xplornet Tried that several times already. Same pathetic excuse each time: too much network congestion. Don't sell more subscriptions than you can handle. #xplornet #poorservice
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Just Dee, but 3x Pfizerized
(@lakin013) reported
@Xplornet any idea why the internet keeps going out near Gwynne,AB? Service has sucked for years so we don't even bother with tech support anymore. We shouldn't have to reset our router multiple times per week. We've changed routers several times as well
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ŞØŅÎČ.ĘXÊ
(@SONIC_DOT_EXE) reported
If you live in Canada and are moving and there's only one choice for a wifi provider called Xplornet don't get it. I've had it for a year and they promise good service (which is a ******* lie) DO NOT GET IT. It is very slow and if there is more than one thing on it goes ******.
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Warren Kinsella
(@kinsellawarren) reported
Trying to cancel @xplornet service, which has never worked. They insisted I phone, not write. As soon as I said I wished to cancel for non-performance, they put me on hold. I've been on hold for 15 minutes and counting. @xplornetretweet
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Quesseth Farms
(@FarmsQuesseth) reported
@Xplornet has beyond the worst customer service I've ever been privy to witness. We should tell the Chinese to use an hour on the phone with their reps as their new torture method of choice. Star link time
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Elle
(@LovelyLadyLinda) reported
@Xplornet Great to get notification that my Internet might be down for an entire day due to maintenance. Not so great when this maintenance doesn’t happen and gets pushed off to the following day. Two days out of work.
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erik | MMIW. BLM.
(@legoshis_boxers) reported
@Xplornet But y'all won't stop overpricing yo crappy *** services.... gonna bring up indigenous people but you overcharging us for terrible services, sumn aint adding up, maybe dont use us for your own purposes to make it seem like you supprt your communities when you overcharging us
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NorthernTRIX
(@NorthernTRIX) reported
@nielsernest @Xplornet Check to see if your dish was grounded, I paid for installation and the technician never grounded my dish which led to 3 years + of crap service!
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shaun hansford
(@ShaunHansford) reported
@Xplornet Any plans on upgrading services in prairie provinces? Speeds are painfully slow at peak times
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Kenneth J. Kavanagh
(@KenJKavanagh) reported
On Day 7 by some quirk, internet worked but gone again this morning of Day 8. Warning re @Xplornet Their sales pitch of good service is a lie! 13 days 4 a service call is unacceptable.
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lWeedaa
(@lWeedaa) reported
@Xplornet is a ****** joke!! Havent been able to use internet for the last 2 weeks. Not even getting 1/8 of the speed I should get + constant disconnect. Technician came to repair on monday btw. Ive been on the phone for 1h30 tonight again for support.
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Rickdiculous
(@rliwczak) reported
@Xplornet how long will you be down this time . 20 mins west of Didsbury.....
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Lomaxcat
(@VoosieVooters) reported
@Xplornet Maybe you could find the time to fix the Thorpe tower? No signal at all for over FOUR weeks now and no updates or explanation from Xplornet. No response via email/Twitter/phone. Not acceptable.
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Robert Mcelroy
(@RobertStope1973) reported
@Mullin_95 @Xplornet You will never regret that decision
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Edge Innovations Inc.
(@EdgeInnovations) reported
@Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is almost unusable. I'm paying for your highest speed plan. This shouldn't happen.
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Pete Traina
(@blackdeath220) reported
@Xplornet is Caistor centre down?
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Ernest
(@nielsernest) reported
@Xplornet has such bad service that almost every evening the internet stops working completely. #xplornet
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Luke Munro
(@_lukemunro) reported
@Xplornet @Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is unusable. I'm paying for your highest speed plan. This shouldn't happen.
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Rektify
(@RektifyCrypto) reported
@dat3010 @thunderf00t Yes, Xplornet is probably the worst company I have ever had to deal with. Additionally I had to run a VPN to avoid their periodic disconnections for using a streaming service like netflix or youtube. I am beyond thankful for Starlink, even if Elon is a snake oil salesman.
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Lomaxcat
(@VoosieVooters) reported
@Xplornet @lammy9661 You seem to love to review accounts. My service has been out - completely - for over 4 weeks now and I can't get any updates other than the same "we are investigating" that I heard day one.
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Mrs. Larmond
(@Vee__Writes) reported
@Xplornet there is no redacted MTS they're in chapter seven bankruptcy please ask Indigenous Nations in MB how you may be of service @Eastlink there is no redacted Aliant they're in chapter seven bankruptcy. Expand with the permission of Indigenous Nations
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
@JoshE3866 @NunavutWatch That was weird eh? No cell service after getting used to it and losing contact to family, luckily we have Xplornet.