Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Prince Edward, Calgary, Toronto, Brampton, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval and Duvernay-Est.
| City | Problem Type | Report Time |
|---|---|---|
 Prince Edward |
Wi-fi | |
| Calgary |
Wi-fi | |
| Toronto |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Bobby
(@Bobbeyyyyyy) reported
@elonmusk yo can you buy @Xplornet so you can make them good😔there such a bad internet company
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Whatever
(@MIchelleP8844) reported
So @Xplornet goes from crap service to no service. Got an email from Starlink the other day. Going to check it out now.
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zelium
(@ze1ium) reported
@AndrewMooreWPG @Xplornet how much does the beta currently drop connection? My package arrives tomorrow but I’m thinking I’m gonna wait another week to cancel with x-****-net.
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Marion Greveling
(@luvlambs) reported
Yikers!! Xplornet thinks the service I get is worth $112.99 a month. Not even close!
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Saittech
(@Saittech89) reported
@Xplornet sucks, can't even watch a YouTube video on 240p without it buffering every 20 seconds.
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Richard C Fisher
(@RichardCFisher) reported
@Xplornet Barbs at your service are accurate and fair.
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Nick
(@Nick62289935) reported
@Xplornet Why not just save money on building the towers? You know you're still going to provide shitty service, why spend the money too?
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Big Slick
(@Knowen2foldem) reported
@TELUSsupport @telus your rural #Hub internet is sooooo bad right now! It's like having #xplornet again and that is not a compliment! Please fix the constant buffering and loss of connection!
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upbeat❄️
(@Upbeat2k) reported
@Xplornet Internet is literally unusable, support tells me that I have to wait 10 business days for the chance of having somebody come to our house and try and fix it. Worst company ever.
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Don McKay
(@Fizzkid) reported
@Xplornet Data caps are not nice during a lock down.
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Marion Greveling
(@luvlambs) reported
Xplornet says I can have a 3 mth discount if I talk to tech support. Tech support says I have good line of sight and have to pay $125 to have someone come over. @Xplornet
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
Cost per megabit down. @SpaceXStarlink vs @Xplornet If I get a max speed of 80Mbps with Starlink, I will pay 1.62 for every 1Mbps. I currently get an average of 4-5Mbps. That means an average cost of 22.25 for every Mbps down. How the hell can anyone say Starlink is expensive?
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Metal Wolf
(@m3t4lw01f) reported
@ztlaidlaw @Xplornet I just power cycled their equipment and increased my speeds 10x! Too bad that's still 8x slower than it should be.
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Nick
(@Nick62289935) reported
@stevenchasehess @Xplornet I'm waiting 24 days now for them to call me about my service issues...TWENTY FOUR DAYS...don't expect a resolution any time soon.
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Metal Wolf
(@m3t4lw01f) reported
Every time I get a notification that my cameras have detected motion, it's because they're coming back on from being offline. The motion they're detecting is the auto-level leveling off. Thanks @Xplornet for being truly awful. You're the best at being the worst.
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Nick
(@Nick62289935) reported
@Real_McMunchie @Xplornet Xplornet is the problem. Crooks. They'll be gone soon; Starlink will have Xplornet out of business within the year.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet If you're in Leavitt, it would be recommended that you "leave it" to any other ISP to supply you with internet service. That pun is better than Xplornet's service.
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Marion Greveling
(@luvlambs) reported
Tech support offers to give me 6 mths of warranty coverage free, but if I cancel service before 1 yr I have to buy out for $45. @Xplornet
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Russ
(@grubextrapolate) reported
@cybera @Xplornet Too bad the existing ones continue to be crap. Guessing the new ones will do the same.
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Russ
(@grubextrapolate) reported
@Xplornet Are you still having issues? Our service has varied between barely functional and nothing at all since Friday. Any ETA on fix?
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Nick
(@Nick62289935) reported
@MoutrayJessica @Xplornet "Hi Jessica, we know we've oversold our product and can't provide you what you've paid for, but please waste your time on hold while you call us so we can lie to you in person and have you unplug/replug your equipment to ultimately not fix your problem" Sincerely, @Xplornet
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Nick
(@Nick62289935) reported
@Travis3Eilers @Xplornet "We're very sorry to hear you complain about the terrible service we provide, please let us review how we're screwing you and we'll get back to you on DM where noone can see how bad it really is." -@Xplornet
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Jann Roy
(@JannRoy15) reported
@elonmusk @Adamklotz_ Cant wait for Starlink to come to NB Canada. We're stuck with xplornet at $120/month for 0.50mbps. I feel like AOL demo Cds back in beginning 2000s was quicker than this ****...
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Lynn
(@LynnFncold) reported
@Xplornet Maybe your company should use equipment that can handle cold below minus 36 windchill! Never had this problem until our equipment “upgrade” after you took over Inet in Manitoba. 😡
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Saittech
(@Saittech89) reported
@Xplornet Anyone looking for rural internet in Canada Look at getting StarLink. Way faster internet no data caps and the best customer service. The internet with @Xplornet is so slow and goes down all the time. and they have low data caps, high prices and bad customer service.
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Fast Jeff
(@fastjeff) reported
@Xplornet Then be sure to go somewhere with good internet because that's never going to play on xplornet's crap internet. Xplornet is a terrible ISP. #CancelXplornet
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☯️Jaina Sedai💛#KHive ⚖️#JusticeForBreonnaTaylor
(@Jaina_Solo_85) reported
I worked for years as a Cust Svc Rep in a call center. I'm not sure I've ever heard of customer service as poor as we've received from @Xplornet. If you still feel we are not worth your time, I will be calling on Wednesday to end our relationship. Thank you. Have a good day
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Nick
(@Nick62289935) reported
@Xplornet Just don't try to stream it with @Xplornet, it'll never work. And if you complain, they'll throttle you more. And if you file with CCTS, they'll punish you further. And if you file with them again, they'll block your phone number to prevent you from support access.
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StansNut
(@StansKnut) reported
Xplornet can’t keep getting away with calling their internet fast @Xplornet **** u ***🖕🏼❌
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Nick
(@Nick62289935) reported
@stevenchasehess @Xplornet I've been waiting FOURTEEN DAYS for them to call me to resolve my issue...Don't hold your breath.