Xplornet Outage

@Xplornet Richmond Ontario internet is down since this afternoon, couldn’t get through to customer service. Any eta or ya gunna tell me you’re sorry for any inconvenience and to dm you my account number lmao

@elonmusk Totally dissatisfied with @Xplornet and their high-orbit, unreliable solution (and terrible customer service!). Just ordered a Starlink kit and hoping for the best! All I really need is for it to work, in some capacity, much of the time.

I would like to make everyone I can reach aware that @Xplornet is utterly useless in the realm of customer service. Truly terrible - a class of their own. Knowing them, they might publicly respond to this tweet pretending that they want to help, only to deliver nothing of value.

@Xplornet worst service ever internet down more than it works I’ll be switching to @SpaceXStarlink

@Xplornet rockyford tower in alberta is down. No internet service

@Xplornet Can you find out the nature of the problem? Are they waiting for parts as there should have been a better recovery plan. An outage this long is not acceptable when connectivity is so critical for customers now.

Hi @Xplornet — please read read responses carefully to your requests before repeating them. Our accounts are @Seaside_Cable as we transition to @Xplornet b/c you've purchased the Annapolis County High Speed Internet service. Your network update on May 11 caused this. Clear?

@Xplornet @WhistleOut_CA @SpaceXStarlink will provide faster and more reliable service. Save yourself the frustration, pay the xtra for #starlink

@Xplornet @XploreMobile we are all switching to @SpaceXStarlink anyway. saying good bye to your ****** $120/month service that doesn't work when it rains. I'll be publishing my latest call with your HORRIFIC customer service people. It was like talking to an asylum.

@Xplornet our internet has been down since Monday morning - still no explanation of what the problem is. No ETA of when it will be fixed. How do you expect to keep customers with this kind of service.

@Xplornet They had to move to an area with better internet service. Cannot wait for starlink! Good luck then…

Hi @Xplornet, wondering why you haven't fixed broken high speed rural internet in Annapolis Valley, NS for two weeks? Your update May 11ish keeps blocking users after modems power off for any reason. People around are talking. Two weeks is a long time. @thestarhalifax

@Bell yo if bell was not just about making a few $ for that service my house would have fibor but yall just wont move the line 1 km down my road but xplornet got me with internet thats better your dsl is so *** for the price its sad nova scotia hype

@tammyrobert Nope. We don’t even have good cell service here. I have xplornet lte and it’s actually really good. But 110$ per mth. I also have a land line $70/mth. Cell phone $80/mth. And we bought a cell booster for $800 when my husband had to work from home. It’s expensive to be connected.

@DustinPatar Yes just switched to a different ISP. Cellphones and NWT DSL having issues it looks like. @Xplornet is still working

@Xplornet what’s up with your service in Ontario? Terrible connection for a week now

@Xplornet I've been trying for 2 days to disconnect. The disconnection dept is overwhelmed & I can't get through or get a callback. How can I stop my service?

No home internet service since Sunday so our lines tonight for pivotal Game 4 will be…completely random. Hopefully we don’t have any significant injuries to adjust to or anything. 🤬 PS: @Xplornet sucks *****.

Now going into day 4 without internet. No ETA on fix. Apologies for the inconvenience just don’t cut it. Worst company on the planet @Xplornet

@Xplornet We have been told by your customer service people that we will not have an appointment until June 2nd. It sucks because we use the wifi for Buisness purposes and staff are not able to do their work. But we still have to pay them. I will forward our details later.

@Xplornet @XploreMobile I've had Xplornet for 3 years and never once defaulted on a payment. I explained my situation to them now and that I am waiting on a tax return and I had to get a couple of months behind on the Xplornet payments. They sent me a message they're cutting me off. Hello Starlink! Bye!

@Xplornet I called in and had the issue taken care of. I just don’t get this big charge then throttle ppl back.

@Xplornet care to resolve the damage your equipment is causing on my house? Been trying to get help for 3 days. Great service.

@Xplornet love the property damage is causing to my home and your refusal to resolve the issue!

@Xplornet wondering why my parents still pay for wifi that DOESNT WORK EVER :)

Hey @Xplornet my service has been down for 27.5 hours. No one can.provide an ETA on the repair. Fixed wireless is also my business. There is no world I would have techs that couldn't have this fixed by now. 1/3

@Xplornet Thanks. I sorted this matter out with your customer reps.

@bcjordo @elonmusk It was pretty bad on roaming over the weekend with lucky to get 5-10mb , back at home I was lucky to get 20 down and two up for hours last night. Feels like Xplornet all over again.

Oh suprising news, @Xplornet not working again. Xplornet is the Delorean DMC-12 of internet providers.

@FrozenF8 Those speeds remind me of when the only internet choice available to me was Xplornet. Hope things don't take too long to recover for you after that horrible storm.