Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (65%)
- Wi-fi (17%)
- Total Blackout (12%)
- E-mail (4%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Calgary, Dieppe, Toronto, Toronto county, Mississauga, Milton, North York, Winnipeg, Scarborough, Brantford, Vancouver, Edmonton, Flin Flon, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Internet | 5 days ago |
|
Calgary
|
Internet | 5 days ago |
|
Calgary
|
Internet | 7 days ago |
|
Dieppe
|
Internet | 8 days ago |
|
Montréal
|
Internet | 8 days ago |
|
Toronto
|
Internet | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Gazzola (@The_RealestReal) reported@xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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@cattlemen (@cattlemen1979) reported@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
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SirFrancis Bacon (@SirFrancisBac20) reported@xplore_ca Pull it down
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peter sutherland (@pandamoan) reportedWhat’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.
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Devin Rabey (@Devin_Rabey) reported@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
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Smokey Bull 😤 (@KingPearye) reported@ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.
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James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
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AtomicHydra (@atomic_hydra) reported@xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.
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Commissioner Miner (@fanCRTCProfling) reportedEveryone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC
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Nick Dodd (@nickdodd) reportedI lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.
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Lomaxcat (@VoosieVooters) reported@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.
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Charles Braedley (@cbraedley) reported@Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...
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Frank Patterson (@2Bfrankpat) reported@xplornet I can’t be the only one having trouble tonight.... cmon man
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Garth Twitchell (@GarthTwitchell) reported@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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Mitchell Mcintosh (@kujala_good) reported@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
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yup yup yup (@blueyblondy) reportedGoodbye, @xplore_ca. I'm so glad to be rid of your terrible product and service forever. Long live, #STARLINK @Starlink
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far apart & close at heart (@lundhillbilly) reportedJust became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!
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CrustyOldFucker (@crustyoldfucker) reportedSo disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
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☘️Seán Caomhánach ☘️ (@kavs86) reported@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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Tybernicus (@Tybernicus17) reported@MajJensen3 @OJoelsen Why would he? In 2021 I bought a house on a paved road 6kms from a small town. Not even Xplornet was available. Cell signal very weak. If not for Starlink, I and many others would have no internet access.
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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NotYetDone (@NotYetDone1) reported@theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility
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J Snow (@DrewPeacock705) reported@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Kinda funny how you treat customers that pay absurd amounts. You guys are losers.
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Palliser Triangle Ag Project (@KKoolyk) reported@BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)
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Arjentine - Free of FFXIV (@Arjentine) reportedXplore (xplornet) Satellite speed's like water running through a clogged drain (except for if it's raining, in which case it just doesn't work at all -- also metered!). #learnfrommymistakes #theworstserviceinNS #atleast
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Indubitably Tho (@IndubitablyTho) reported@preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.