Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Regina, Edmonton, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Bracebridge, Toronto, Flin Flon, Dieppe, Provost, Brampton, Moncton, Caledonia and London.
| City | Problem Type | Report Time |
|---|---|---|
 Regina |
Wi-fi | |
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Vaudreuil-Dorion |
Internet | |
| Calgary |
Internet | |
| Saskatoon |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Justus Hickey 🇨🇦
(@justushickey) reported
@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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CJH
(@CJH39493411) reported
@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?
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Georgia, yr comics teacher
(@voiceshapes) reported
Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
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Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
@darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.
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Tristan Koschmann
(@TristanKoschma2) reported
@xplore_ca Hey your guys is internet is down since Thursday any help ?
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Keith Murray
(@keithwawanesa) reported
@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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CrustyOldFucker
(@crustyoldfucker) reported
So disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
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Nichole Neubauer
(@N_Neubauer) reported
Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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CJH
(@CJH39493411) reported
@xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!
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Michael Quinlan
(@MikeSQuinlan) reported
@Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.
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Peter van Oordt
(@PvO385) reported
@xplore_ca As an Xplore customer, I can attest that their service is the best when there are literally no other options available, save for maybe smoke signals and carrier pigeons.
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june ⭐️🌙
(@junee_swift) reported
@xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet
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Sherri Richard
(@rich_sherri) reported
@mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.
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Mark Carruthers
(@MarkC_Avgi) reported
@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
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Taylor
(@mcleodtaylor1) reported
@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ
(@JohnnyKasudluak) reported
Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2
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☘️Seán Caomhánach ☘️
(@kavs86) reported
@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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Arpad Hild
(@zotfot) reported
@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too
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Ashley-Rose C
(@TrashleyMess) reported
@xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?
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CJH
(@CJH39493411) reported
@xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.
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Christina Sawisky 🧡
(@CSawisky) reported
from
Macdonald, Manitoba
Because #Xplornet sucks so bad I’ve used all my data. I need a better option!
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BJMMURPHY 🇨🇦
(@BJMMURPHY1) reported
Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?
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James Fisher
(@jamesfisher12) reported
@xplore_ca Don’t worry I fixed the problem it’s ur company
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CJH
(@CJH39493411) reported
@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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BJMMURPHY 🇨🇦
(@BJMMURPHY1) reported
Another day dealing with painfully slow internet in #Northumberland. How are others dealing with this? Is it only my connection? @PLawrenceMP we need reliable reasonably priced rural internet. Xplornet is our only option providing us with an upload speed of .2. That’s point 2!
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Spenser Hamilton
(@OtherSpenny) reported
@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Lomaxcat
(@VoosieVooters) reported
@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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Sean Uppy
(@Suppy86) reported
@_BrookesPlace @CharcoalEpitaph @nejsnave Nothing can possibly be as terrible as explornet . If I were in the country then I'd be very suspect of any internet provider. Xplornet tried to pull the wool over me some years again until I threatened legal action as well as chucking the dish through there head office
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High Caliber
(@RealHICALIBER) reported
@PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.