Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Okotoks, Toronto, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary, Vancouver, North York and Saskatoon.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Okotoks |
Wi-fi | |
| Toronto |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Stratford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Subv3rt
(@5ubv3r7) reported
@Xplornet All that was available to me was "25 mbps" and i'd be lucky to get 6. For the same monthly cost i am getting 80-150 down 30-80 up with starlink
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Drew
(@blocksurfing) reported
@jwallone @Xplornet Exactly. You know that this “increase” is only happening because there is finally a superior solution on the market. It’s cheaper, simpler, and 10x times better.
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Jean-François Mezei
(@jfmezei) reported
@Cory_Boehm @ltribe Xplornet is just a facade to pretend there is wireless competition in MB. It isn’t strong enough to push prices down.
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Harbinator
(@Harb2point0) reported
@Xplornet My internet was down for about 12 hours yesterday? I just tested it now that it's back, 13.6 download? and I'm not going through your phone tag BS to talk to someone who knows zilch maybe a credit would help!
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Metal Wolf
(@m3t4lw01f) reported
Aaaaaaand, we're back to cycling between "connecting" and "network entry" with zero connectivity on our @Xplornet connection. Wonder how long it will take to come back online this time. The record is 13 hours. I remember it like it was last week. Because it was.
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Casey Wagner
(@WolfAndWyrm) reported
In 24 hours we should hopefully have reliable internet and not this #Xplornet ****.
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Fast Jeff
(@fastjeff) reported
@Xplornet So, adding "constantly" to the list of words you lie about? I mean, "up to" and "unlimited" covers so much already. Avoid xplornet, they are a terrible ISP.
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Snowpiercer
(@Snowpiercer20) reported
@Xplornet You guys suck.. Garbage in Lanark and everywhere. STARLINK WILL CRUSH YOU
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Snowpiercer
(@Snowpiercer20) reported
@Xplornet ELON AND STAR LINK ARE GOING TO CRUSH YOU! Who doesn't put heating on things like this.. So lazy. Xplornet is literally the worst
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet No they're just passively shutting me down🤪 Honestly, she just kept repeating that my signal quality is enough for the "up to" speed, my "very high" usage, and they make no guarantees you'll get the speeds. Maybe I should make no guarantees there will be money to pay the bill?
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Don Depuydt
(@DonHRSBeans) reported
@AdamJPfeffer Help install Starlink on Barnums Gully Line by you Tuesday night for my brother. Did a quick test and averaged about 20 Mb/s. Seemed to vary between 5 and 65 MBS. He is happy to get rid of xplornet satellite service with slow speeds and data caps.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet your **** net is down again. Honestly it’s reaching the point where I’m just going to cancel because I’d rather have no internet then continue paying you $115 a month for internet that goes out every day, twice a day. #xplornetsucks
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it sucks that @WaveDirect1 couldn’t get a quality signal at my house. I was that close to being done with @Xplornet and their **** service forever. #xplornetsucks
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Metal Wolf
(@m3t4lw01f) reported
Well would you look at that? Another @Xplornet outage at my place. But hey, since I've used 800GB this month it's working fine and there's nothing to see here. I've never looked forward to dumping something so much as I have you...
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Brad Harrison
(@harrbca) reported
@Xplornet Would you mind maybe doing some maintenance and upgrades to the Vanscoy tower? It’s been working poorly for about 2 months now. Getting tired of the daily issues.
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PensiTheSloth
(@PensiTheSloth) reported
@Xplornet Hard to believe that you still provide **** internet 💩💩
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Metal Wolf
(@m3t4lw01f) reported
Made it to 7:30 tonight before my @Xplornet connection died. Rebooting the modem leads to the endless cycle of never connecting... But remember, since I've used 800GB it must be working just fine folks. This company needs to die.
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet Great, my xplornet connection went down as I tried to send the tweet. Thanks Xplornet!
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet Wow, they just want you gone as a customer dont they? How can it be working if you can’t even connect on a regular basis to their service. Are they actively shutting you down?
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Nick
(@Nick62289935) reported
@Xplornet @TKC_1233 @xplornet, STOP THE LIES. You are not 'sorry'; if you were, you would fix the problem. You will not fix his issues by 'troubleshooting'. You will ask him to unplug/replug, tell him he was connected to the wrong panel, and then open your throttling for a few hours before reverting
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Kevin Lamacraft
(@lammy9661) reported
@solar_chicken @drivermorr Not in a rush... at least I know with Xplornet to expect slow service at certain times of the day....🙄. Never been accused of being an early adopter!
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trophy grill husband canon 'horse' canonkiller
(@androdragynous) reported
@Xplornet I emailed through the proper forms a while back about my household's internet being slow and spotty to the point of being unusable and was never replied to, and the issues have persisted for a few weeks now. Would love some help on the matter because it sucks. Thanks
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Joey Corney
(@Radeonis) reported
@Xplornet This has been an ongoing problem now for months, I have been getting no where with technical support, I pay over 100$ a month for a service that drops down to >1mb/s after 5pm and with 22%+ packet loss on the network.
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Cory Gosnell
(@CoryRyanGosnell) reported
It should not be this hard to get internet service in rural Ontario @Xplornet We have had internet with you for almost 2 weeks. Perfect during the day but I have to reset the modem every morning? Tech guy I just spoke to said today's was a service outage and...
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Lewis
(@lewisbron) reported
@Xplornet this is to whoever runs the twitter account at xplornet. I feel so bad for you that you have gone so low in life that you have to work for this sad ******* company. I know you see this.
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💜 Piper ~ ショーナ
(@PiperYeen) reported
Xplornet is honestly the worst internet company in existence. I JUST paid to have my internet upgraded and low and behold - it’s cutting out and slow as **** today :) 🖕🏻🖕🏻🖕🏻
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Metal Wolf
(@m3t4lw01f) reported
14 hours and counting for this current @Xplornet outage. It bears repeating that they told me it's working fine based on how much data I use. Just rebooted the equipment again, let's see if it decided to reconnect now...
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it hurts me that @WaveDirect1 couldn’t get a quality signal at house. I was that close to being rid of @Xplornet and their **** service forever. #xplornetsucks.
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Joey Corney
(@Radeonis) reported
@Xplornet I've been through all of this before and even after reviewing my information they basically just tell me I'm **** out of luck and it is what it is. I've missed important meeting because the service is so terrible I cannot connect to a voice call.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet Called tech support and got the old, “Unplug your router...Oh that didn’t work? Then pay $120 for a service call, or add an extra $7.50 a month to you bill for the extended warranty, and then we’ll come fix the **** equipment we installed.” What you guys do should be criminal.