Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (76%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (2%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Stratford, Winnipeg, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Stratford |
Internet | |
| Winnipeg |
Internet | |
| Middle Sackville |
Internet | |
| Winnipeg |
Internet | |
| Cambridge |
Wi-fi | |
| Midland |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
David Chipp-Smith
(@dchipp) reported
@Xplornet Highly doubt the person mentioned is real... unless they are an employee. ****** speeds (even IF you can get a reliable connection to last more than a few days), piss poor customer service (they have no idea why internet has been down for 26 hours) and high cost. #fixyourshit
-
Michael Boulanger
(@Mike_Boulanger) reported
@Xplornet service has been out in Belwood, ON for three days now. Any updates?
-
Jaxon Perry
(@JaxonPe14316054) reported
@Xplornet Worst service available
-
Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet For real though, this is THE WORST customer service I’ve ever gotten for ANYTHING! My mom who still lives in NL has Eastlink internet. I know that isn’t offered out here but the download speeds are around 150 mbps in her rural community and they always give ETAs for outages.
-
Shelley Haldane
(@HaldaneShelley) reported
@Xplornet Over two days with no internet and no updates or answers and you tweet about Ed and Taylor?! Get your **** together! This never happened when it was owned by CCI.
-
mas
(@thepooppack) reported
@Xplornet be like we see you pay for 50 mbps plan but we’re going to keep u on the 10 mbps tower HAHAHAHAHAHAHAH ****** loser get ****** idiot
-
Tanya Dash
(@TanyaMMDash) reported
Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get @SpaceXStarlink! #internetdownyet #ruralarea
-
Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet Absolute trash service, I can’t wait to move to get rid of this ****. I’m originally from NL and if there’s internet on the ******* rock that’s actual high speed there should be reliable networking here in AB … absolutely robbing us in the north. No updates on why for me either
-
mas
(@thepooppack) reported
actually crazy a whole province is out of internet because of you @Xplornet and you’re busy tweeting about ed sheeran and taylor swift, instead maybe use your account to actually tell your customers what ******** is going on at your dogshit company.
-
Danielle Cailliau
(@cailli3) reported
@jarvisa2002 @Xplornet We have an outage down by lethbridge since 11 pm Saturday night. This is ridiculous!!
-
Nep
(@NepsyNeptune) reported
@Xplornet Actual garbage
-
Tanya Dash
(@TanyaMMDash) reported
@Xplornet How about finding a fixing the issue that has caused the internet to be out since Saturday in Alberta! #internetstilldown
-
Roy Grosfield
(@imkice) reported
from
County of Newell No. 4, Alberta
@PennerBrian @elonmusk Xplornet sucked for the decade I was stuck with that crap company. Hated those guys
-
Tanya Dash
(@TanyaMMDash) reported
Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get starlink! #internetdownyet #ruralarea
-
Paul
(@Paul_the_Hock) reported
@SeanGemm @Xplornet If they can’t keep their towers working I sure AF don’t want them in control of flying **** that could fall on my house!
-
David Chipp-Smith
(@dchipp) reported
@chefdills @Xplornet The shocking thing (or not so shocking considering it is @Xplornet) is that their last tweet is about Ed Sheeran and Taylor Swift. Nothing about the outage affecting their customers!!
-
Sean Jemit 🇺🇦
(@SeanGemm) reported
@Xplornet Why don’t you improve your satellite service?
-
Dave Ings
(@dave_ings) reported
@alexposadzki @mgeist @globeandmail Read it. Arguably Starlink's tech has obsoleted Xplornet, and so perhaps Xplornet is looking for an off ramp with Freedom. Main thing slowing down the obsolescence is Starlink's large order backlog (a sign of its popularity).
-
Larry Michaud
(@michaudlarry) reported
@Xplornet instead of taking pictures of coyotes, why don't you you get our internet going? Out in south of Spruce Grove AB. we've been out of service since Sunday morning!! This is ridiculous for this day and age.
-
David Chipp-Smith
(@dchipp) reported
To any lawyers in the Alberta region: due to massive issues affecting @Xplornet customers (as noticed by the number of 1 star reviews) and considering they are more interested in buying competitors than providing even mediocre service, is there any action customers can take?
-
Eevee_Kyoryu
(@EeveeKyoryu) reported
@Xplornet Tweeting about coyotes and there is still no ETA for the internet, nor is there any update, just coyotes and ******* tweets about Ed, and Taylor. News flash! No one ******* cares!!!! FIX YOUR ****.
-
n2thedeep
(@Shelbyfreak) reported
@Xplornet Service is so much worse since you took over CCI
-
Corri-Anne Chiles
(@anne_corri) reported
@Xplornet @kendeer11 Are you sorry? 2 full days without internet now. When will CCI network customers be good enough for service from you?
-
Dano
(@chalackd) reported
@Xplornet Internet out, at your exorbitant prices, since Saturday night, and this is what you decide to tweet about? How about you fix the problem, or at least reach out to customers with an explanation and compensation for downtime, like CCI would have before you bought them...
-
Dano
(@chalackd) reported
@alexposadzki @globeandmail Don't buy into it. Xplornet is, and has long been, an absolutely, horribly good awful company, and terribly unreliable connectivity provider. Gotta be hands down the worst provider in Canada. They survive only by buying out competition to hold a monopoly...
-
Daza
(@Styles_888) reported
@Xplornet A RAN has obviously never been RUN in my area… #shitspeeds
-
Dylan Brushett
(@chefdills) reported
Still no update or any news as to why #Xplornet internet is down in Alberta. My last call (20 minutes ago) the tech said they were troubleshooting all yesterday with no luck. No ETA as they cannot find the problem. Just a heads up if anyone using the platform was wondering.
-
Corri-Anne Chiles
(@anne_corri) reported
@XplornetES @Xplornet I definitely don't feel better that you exist! Get my damn internet working. Stop playing with the coyotes and get your **** together. Day 2 of no internet!
-
David Chipp-Smith
(@dchipp) reported
Hey @Xplornet, r u going to #fixyourshit? 39 hours without internet now. Calling your 'support' gives me a different answer each time. First it's a Fibre line issue now it's still being diagnosed but not really sure what is going on?? Hey @AltimaTel do you service Rockyview?
-
Brian Penner
(@PennerBrian) reported
CCI side of xplornet completely down in Alberta? @elonmusk is gonna get screaming busy if this isn't fixed...now #starlink