Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Montréal, Rimbey, Edmonton, Prince Edward, Vancouver, Surrey, Niagara Falls, Maple, Ottawa, Moncton, St. John's, Campbellford, Victoria and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Rimbey |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Stromer
(@ItsStromer) reported
@Xplornet @amoniquemills Wow an actual answer instead of "it's peak time" or "it's a problem with your router". I can barely believe my eyes
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Taking my Xplornet modem off my roof would be good spring cleaning. Too bad I need to rely on your garbage service just a little longer.
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edward soosay
(@haywiredguy) reported
@Xplornet is the absolute worst internet provider! I have been on hold for 45 minutes waiting for them to tell me they don't know why my speeds are slow. I'm assuming but still. Terrible customer service, terrible internet service, terrible company all over!
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Nick
(@Nick62289935) reported
@Xplornet @DTimchishen Stop LYING. You are not sorry. "Sorry" suggests you will stop doing what you've been doing that caused harm. You have no intention of stopping until perhaps #starlink puts you out of business. Come Clean. Fix your issues. Beg for forgiveness. #YourDaysAreNumbered
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Darcy Timchishen
(@DTimchishen) reported
@AdamJPfeffer @Xplornet @StarlinkPage Starlink is excellent. 10 mins setup. Devices recognized the wifi signal right away. I have 70 ish down and 20 up. Devices don’t disconnect
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Fast Jeff
(@fastjeff) reported
@Xplornet How much traction you think you're going to get trying to pass off the same tower in 48 different pictures different times of the year? People know you're liars, lie about speeds, lie about unlimited data. Avoid xplornet, it's a terrible ISP.
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Metal Wolf
(@m3t4lw01f) reported
Another night of zero internet connectivity with @Xplornet. Won't reconnect at all. They did phone me today regarding my CCTS complaint. Have to see where that leads.
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Chaos
(@sdj1970) reported
Today is the day we rid ourselves of @Xplornet after 10 years of great customer service on a garbage product. Caught up in this mess is @ShawDirect who was also cancelled because of far better bundling services. Thank you for the dozens of holes in my roof & brick walls.
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Tanya Burr NP-PHC
(@BurrTanya) reported
@Xplornet I am terribly tired of the promised connectivity versus the reality of the poor service you actually can provide. Days of trying to fix this and even having a tech out - and it’s worse than ever😡 STOP CHARGING such a high price when you can’t deliver!
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet You invest in your network? I would never have guessed since your service is an absolute dumpster fire on the best of days. 20yr customer. It’s ALWAYS been garbage. Can’t wait for Starlink.
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Jerry Mckay
(@JerryMc64154658) reported
@Xplornet Your internet sucks
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Nick
(@Nick62289935) reported
@GerardCooke8 @Xplornet They have no intention of fixing it. They are merely pretending to troubleshoot...one of the items they need to show for all the CCTS complaints against them is that they "provided troubleshooting support"...it's all smoke ad mirrors so they can get away with it. We're not stupid
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Rob
(@realmisubear) reported
@the_uncanny13 @PierrePoilievre @Xplornet Xplornet is absolute garbage. Look into starlink its exploding. R/starlink
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Danielle.gillard
(@dmgillard) reported
@elonmusk @VinterNix @Bell NanaNeedsInternetNow Xplornet rural ingleside, ON is really bad .so bad that Ican’t work properly, school had to provide my kids each with a MIFI so they could attend virtually grade 8 and 9. PLEASE Deposit paid over a month ago and waiting for X-mas to come to our home.
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
My rural internet, Xplornet is so ******* bad there is no way I can attend the CPC convention. Over $100 a month and they keep overloading the towers. I can't even load a picture this evening. #Rural #internet @TobyBarrettHN
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Better hope those rural kids aren't trying to use a VoIP service and have you as their ISP or they won't be able to access the help phone either way.
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Nick
(@Nick62289935) reported
@Xplornet Have you ever heard of providing the service you charge for? I know...it's a difficult concept to grasp, isn't it? It's far easier to take advantage of your customers and just keep saying "sorry"... #YourDaysAreNumbered #StarlinkForTheWin
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Dustin Trydal
(@AesirsHero) reported
@Xplornet are there currently outages in Northern Alberta? (Grande Prairie region). My internet is down and sounds like a lot of other people are having similar issues. Would like to know so I don’t miss class..
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Nick
(@Nick62289935) reported
@Xplornet @penny_hainer @Xplornet, you sure like to say "you're sorry", but you don't ever seem to try to stop abusing your customers. I'm not sure you know what "sorry" really means... Your "Customers" are doing everything they can to let others know how bad it is. That should tell you something.
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stephanie
(@stephanie4tin) reported
@Xplornet can’t wait until starlink is canada wide so your **** company can go out of business, so tired of barely using the internet and having it go out for god knows how long🖕🏻
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Nick
(@Nick62289935) reported
@Xplornet @KT_Koop @Xplornet, stop saying "you're sorry", because clearly you are not. You are just an abuser who apologises afterwards, but has no intention of stopping. Your greed is too big. You are NOT too big to fail. Come Clean. Beg for forgiveness from Canadians. #YourDaysAreNumbered
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Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
@KimSytsma @TobyBarrettHN yes you have to. IN the morning xplornet works okay, after dinner it's awful.
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
The last 3 times I tweeted to @Xplornet about non-existent internet, I got a canned reply asking for details immediately the signal miraculously returned & with greater speed (for a little while) Assuming that I can repeat the pattern with this one...
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edward soosay
(@haywiredguy) reported
@Xplornet is the worst internet provider ever! Everyday it gets worse and worse! Absolutely sucks that I have no choice to use their crappy service! Anyone know of a better internet out there?
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet My Xplornet connection went down tonight too. I switched over to my Sasktel connection cuz I just didn’t feel like trying to figure it out tonight. That will be a tomorrow problem. Consistency is not @Xplornet ‘s strength.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet is such a scam. My net has been out for 12+ hrs and they admit that it’s a problem with their equipment, but they want me to pay for someone to come out and fix it. Company has been a joke from day 1, rather have no net then this ****. Done with this company.
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In The Web
(@AnteupO) reported
@Xplornet sooo what's going on in northern AB? Why is internet down? Can't wait for @StarlinkPage, I'll finally be able to use the internet we pay for, and I won't have to use my phone data at home anymore! And no I don't want to sit on hold to be told it's my fault,
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EdwardsBand
(@Edwards_Band) reported
hey, @Xplornet watch out! One word; "Starlink". When it's up and running here, 2-4 months, you can bet I will be kicking your "service" to the road. Cannot wait for a service that will load animated gifs w/o buffering. #ByeBye.
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Monique Mills 🌲 🇨🇦
(@amoniquemills) reported
Is there an @Xplornet outage Miramichi, NB area?
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Ron Higgins
(@HigginsRon) reported
@BrentHCameron @Xplornet omg that happened to me last week as well when I called. The excuse was it was snowing in Edmonton where the satellite signal is downloaded and sent to my home. WHAT??? Anyway no issues since the call.