Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Toronto, Hamilton, Calgary, Coquitlam, Grande Prairie, Brandon, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Toronto |
Internet | |
| Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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✨StarBuck_83✨
(@StarBuck_83) reported
Suprise suprise... It's raining and my @Xplornet service is down. What an absolute joke. @elonmusk I was hoping I was part of the 100k @SpaceXStarlink roll out after 6 months of waiting.
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Brandon Potter
(@TheFloofyPoofy) reported
@elonmusk Id have to admit it, We'd be lost if it wasnt for Starlink. Telus and Xplornet have been absolutely god awful and unusable with terrible service. I cant wait for the system to slowly improve so I can start streaming again <3
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Mark Carruthers
(@MarkC_Avgi) reported
@CanadianCheri Before you go any further with Xplornet, I suggest you join the Facebook Group “Explornet Rural Internet Enough is Enough” & read about the many problems people are having with them. If you would like more info on my issues, I will share. 2/2
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Evan Boudreau
(@evan_boudreau) reported
@theJagmeetSingh Its unbelievable what these satellite internet companies like @Xplornet are/where doing. Iv had bills over 300 for home data many times. You cant do jack **** with 10mbs either, slot of apps or sites just fail to load because of it. I'm lucky to get fiber last year.
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Michelle
(@Michell25471779) reported
@Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.
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Arpad Hild
(@zotfot) reported
@Xplornet Ya whatever this is a 3 year problem, y'all are to cheap to upgrade your service but its ok Starlink has the solution,
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Sunny Pablo
(@PabloOfficer) reported
@Xplornet I think ur tower near vanscoy sk got hit by lightning my modem is tryna connect at 367000 khz then bouncing to 0 state network entry
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NicoleDee
(@CanadianNic) reported
@Xplornet We have Xplornet and pay 126 per month for the SLOWEST service that always throttles (we are only out weekends and it ALWAYS says we are close to our max—-🙄.. everything always freezes and even pics won’t load. This is truly garbage service that some people are stuck with
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tyler baldwin
(@ballnasty) reported
@elonmusk You should open more cells in Saskatchewan 90% of all the cells you open are in Ontario all we got here in xplornet garbage. You opened a cell 7 miles north of me in a swamp where not a single person lives but I'm still stuck on my February 8th pre order...
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Rob Good
(@medic969) reported
@Xplornet The LTE is down again north of Spruce Grove…….second time this week……
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Pata
(@PataSangster) reported
from
Lougheed, Alberta
@Xplornet We’ve been on the phone constantly over the last two weeks….no resolution yet. It’s frustrating as hell. You need to step up your game or you’re losing a customer. I’ve resorted to buying a Telus smart hub so I can keep up with my office work.
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Michelle
(@Michell25471779) reported
@Xplornet My internet has been out for 4 days. I am billed for 10 but I actually get 1-2mbps. Your customer service sucks a$$. On the phone for 2 hrs going in circles for you to tell me to unplug then plug in, then tell me you can't do more. How about fixing the service in Norfolk County
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Dan Nichols
(@DanNichols73) reported
1/2 @APLenehan finding you on Twitter is faster than through corporate office why is that?? You should be all over my issue today or one of your assistants at the very least. Because @XploreMobile and @Xplornet have no clue how to treat customers. I’ve been lied to and misled..
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Derek Mclellan
(@MclellanDerek) reported
@Xplornet I've done this several times. They can help basically said I'm sorry and gave me a credit. That's great for this month but I'm seriously getting charged 90 bucks a month for this garbage.
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eli 🌸 (,,✾︿⊗,,)
(@mellymargie) reported
@Xplornet instead of paying to promote your garbage service on here, why don’t you fix it so people don’t pay $100+ a month for 2 mb as a constant speed
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Marc Pitre
(@tweetvex) reported
@Xplornet Advance trouble shooting.. it was an outage?? Nothing to do with my equipment thanks for the generic scripted response
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Chad Peters
(@cpwcsk) reported
@Xplornet I fixed it. #StarLink is awesome. Can't wait to get all my emails switched away to drop your sorry service.
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Ty Kehrig
(@TyKehrig) reported
@Xplornet day 4 of no internet in the Tisdale area. Can not have an essential service down for this long
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Dane Caldwell
(@2hounds) reported
@Xplornet do you have an outage around Centreton Ontario? We lost internet connection about 2 hours ago.
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Amanda Yarascavitch
(@alyarascavitch) reported
@Xplornet is your Internet down in the Renfrew, Ontario region today or is it just me?
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Jon Kauffman
(@molinegreen) reported
@Derekprice9 @PataSangster @Xplornet Same here… haven’t heard a bad thing about it from anyone yet
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polarizedrage
(@polarizedrage) reported
@Xplornet no internet for 3 days, supposed to have installer come out Thurs(7 days after internet down), supposed to receive a confirmation call today,never got it. I know your company can't afford to hire the brightest employees but honestly I'd be embarrassed to work there.
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Ian
(@IanMcPHE7T2) reported
@Distributel And force @Xplornet to live up to their speed claims for those of us who have no choice but to use their expensive crappy service
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H4wkArt✎- Fantasy, SciFi, & Pinups
(@H4WKart) reported
@Xplornet @trailhawk2013 Xplornet has terrible customer service and will just tell you "We can't do anything about it". Soon everyone will switch to StarLink.
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NancyJ
(@NJ_63) reported
@Xplornet I thought xplornet was supposed to be getting better in manitoba, I haven't had reliable internet since Aug.3, service off Selkirk Mb. Tower is terrible, no I don't want a service call just get better equipment 😡
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Debbie Dykstra
(@dykstra_debbie) reported
@Xplornet it is extremely disappointing that we had excellent internet for a year and now because you oversold our tower our internet sucks. This is unacceptable #cantwaittoswitch
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mike
(@75bugger) reported
@SucksXplornet yep just reported their last tweet as “illegal products or services “. Why because Xplornet sucks. Come on rural fibre
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auroradawn
(@auroradawn63) reported
@Xplornet My internet has been down since Friday 5pm in Lindsay Ontario. I have heard that this is a result of a fire. Is this actually being worked on, this whole time? Or is everyone gone for the weekend?
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whitewol4gaming
(@bigmills87) reported
@Xplornet internet and phone have been down for a second day in burgessville Ontario! What the hell is going on?!
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matthew ballek
(@matthewballek) reported
@Xplornet My internet has been down all day near Broderick, Saskatchewan!