Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (76%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval, Duvernay-Est, Miramichi, Westville, Dartmouth and Merigomish.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Milton |
Internet | |
| Rapide-Danseur |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet That doesn't answer why you give 1000% less service than the customer PAYS for. 1-2 mbs? My bowel movements travel faster than that.
-
Metal Wolf
(@m3t4lw01f) reported
@fastjeff @Xplornet Hey man, taking a dog out of someone's front yard while on a service call *is* rescuing it. Rescuing it from a lifetime of bad internet.
-
GrowCanada420
(@GCanada420) reported
@Xplornet I guess that’s why I got 2mbps down insteed of 50
-
Wesley🇨🇦
(@wesley_davidson) reported
from
South Frontenac, Ontario
@fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?
-
Lina Dabit
(@DabitLina) reported
@Xplornet I have. MULTIPLE times. Always the same issue: congestion on the tower. This has been an issue for several years and nothing is done about it. Our internet is unusable most days and nights now. Download speed was .99 Mbps when I called the last time.
-
GrowCanada420
(@GCanada420) reported
@Xplornet 50 down till your tower gets full then its 4 down and just a sucks to be you, Don't get this service!
-
Roy Grosfield
(@imkice) reported
@ajspe Way better than the crap dial up speed that I had with Xplornet for a decade. I am using a Telus smarthub now that gets me 25 down and 10 up. Pretty good. $80 a month. I signed up for Starlink months ago and never heard back from Elon! Cheers!!🍻
-
Fast Jeff
(@fastjeff) reported
@Xplornet UP TO means something else to xplornet, and it's not really unlimited. Xplornet is a terrible ISP, avoid xplornet.
-
Cam
(@Camehdian) reported
@Xplornet This is bullshit. I have called 3 times in 4 days. Each time I was told they cant help cuz it looks perfect on their end and this all started when there was maintenance on our tower. Absolute ******* robbing criminals. Cant wait for starlink to arrive
-
Optimusrhyme
(@reddeacon) reported
from
Pasadena, Newfoundland and Labrador
@Xplornet our internet is terrible here lately; what’s up? Speeds consistently less than advertised when it works, but over 40% it’s unusable.
-
Metal Wolf
(@m3t4lw01f) reported
@BrianMo94756827 @SpaceX @Xplornet I am glad my pain has entertained you. I might remind them how terrible they are from time to time, but I'm seriously looking forward to putting them in my rear view permanently.
-
Cameron Ritzer
(@RitzerCameron) reported
@Bell_MTSHelps So I spend 219 a month for 3 receivers, one doesn’t work and your customer services can’t figure out why. I pay 400+ for 3 cells that don’t work at home; a landline and Xplornet for internet to make YOUR devices run. #scam #fixit #inequity
-
Fast Jeff
(@fastjeff) reported
@Xplornet In the rest of reality, people are still isolating and trying to stop covid. Meanwhile, the trainwreck that is xplornet marketing is posting stuff like this. Xplornet is a terrible ISP, avoid xplornet.
-
Jean-François Mezei
(@jfmezei) reported
If incumbent Shaw is throwing in the towel trying to build Freedom to be competitive, how can anyone expect a small spun off Freedom to work ? Short of giant like Verizon/Vodaphone buying Freedom, like tiny Xplornet in Winnipeg, Freedom will fail to provide market forces #CRTC
-
Stuart Lawrence
(@olblue81) reported
Never fails. Board meeting online and @Xplornet is so slow web pages are timing out when I try to open them.
-
Metal Wolf
(@m3t4lw01f) reported
@Xplornet And I'm sure that running water under the bridge provides internet service just as good as you do, which is to say it doesn't. Because you don't. I hate when I have to explain jokes, but I know you guys wouldn't get it. Just like I never got internet when I was a customer.
-
Kevin Porter
(@kevdevlyn) reported
@Xplornet Just like the joy I got when I canceled your shot service.
-
Erika ✨
(@TheErikaF) reported
If @Xplornet couldn’t get any worse with their awful speeds they’re asking me to pay to remove THEIR equipment that THEY installed on my 2 story home. They want me to do it... I don’t even own a ladder that goes that high.
-
Kevin Porter
(@kevdevlyn) reported
@Xplornet It is a great long weekend cause I have Starlink and not your **** service anymore. Unfortunately I can’t #BuyLocal when it comes to an isp because there ain’t any. Sorry I mean any that offer High speed internet.
-
Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel...because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @elonmusk You've got a Shiny new Customer..waiting NOT to be lied to.
-
Fast Jeff
(@fastjeff) reported
@Xplornet And you can bet this was a part of some poor sucker's billable hours. Xplornet techs are scratched off the list of people I'd hire because of posts like this. All they do is drive around and take pictures. Avoid xplornet, they are a terrible ISP.
-
×CLAY×
(@xCLAY_) reported
@thunder012341 @Bell_Support Damn idk if I wanna get it now, I wish there was more isp for rural areas theres only 2 for my area xplornet nd bell had xplornet never doing that again lol was hoping bell was better but idk now lol
-
Ivan
(@Ivan34936599) reported
@Xplornet @Xplornet my biggest inconvenience is that your towers are over sold and I myself pay for “up to” 25mbps although my speeds very rarely go over 11mbps . And I have only hit around 25mbps during the first 2 months of upgrading from 10mbps plan to 25mbps . Help please !!!
-
Marion Greveling
(@luvlambs) reported
Internet speed test 1.49 Mbps download 0.09 Mbps upload Your Internet connection is very slow. @Xplornet this is why it isn't worth $113/mth
-
GrowCanada420
(@GCanada420) reported
@CowInverted @Xplornet I get 4mbps and they tell me theres no fix date in sight for my tower.
-
Nep
(@Nep03034037) reported
@Xplornet again???? Why is it out its bright out side no wind no calls for maintenance so wtf stop ******* us over
-
Lina Dabit
(@DabitLina) reported
@Xplornet what is going on? Internet so bad that I can't even do a speed test. Dial-up would be better at this point.
-
Fast Jeff
(@fastjeff) reported
@Xplornet Ever have somebody try to tell you jokes after years of making your life worse? Nobody is laughing. The only joke here is your service. Avoid xplornet, they are a terrible ISP.
-
Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet And everyone is getting tired of your Canned Responses. Just get the damned thing working...that's what we pay you for! Or do you need EVEN MORE OF OUR TAX $$? to accomplish what our First TAX DOLLARS were meant to fix?
-
Sunny Pablo
(@PabloOfficer) reported
I still have hope that @Xplornet can solve there issues and I could even help with the knowledge on servers routers pretty much any tech in general I have 10 gbit intenet planned for the future