Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Caledonia, North York, Edmonton, Toronto, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa, Winnipeg, West Kelowna, Surrey, Regina and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Caledonia |
TV | |
| Caledonia |
TV | |
| Caledonia |
TV | |
| North York |
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| Edmonton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@spearster55 @SpaceX @Xplornet Going to be pretty happy to get rid of Xplornet myself too. Capped bandwidth for ridiculous costs, throttled, never get the speeds I apparently pay for, list goes on. Hopefully ordering my Starlink shortly, already got the location invite.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Follow-up: He got it connected yesterday and so far he's happy with the speeds (ranging from 50-150mbps), but he's noticed that it does drop out quite a bit (four minutes of down time over a three hour period). That's still less downtime than our friends at Xplornet though so...
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Metal Wolf
(@m3t4lw01f) reported
Figured out why my @Xplornet has been on and off all afternoon. Panel hopping between a panel with basically no signal and one that'***** or miss whether it's oversubscribed. Locked to another panel and it's "back". Getting 3mbps like a boss!
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Metal Wolf
(@m3t4lw01f) reported
@LotSixteen @Xplornet Im actually going to just cancel and swap the credit card on my account to an old visa card I have that's locked and won't accept transactions. And by cancel, I mean call in to sales saying I want to sign up, then say "just kidding, my account number is xxxx, please cancel."
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Carl Luoma
(@CarlLuoma) reported
Crossing my fingers that the rollout for @StarlinkPage in my area is earlier this year rather than later. Cannot live much longer with sub 2 Mbps peak hours service with @Xplornet 🙄
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ziggy stardust
(@taxbuster88) reported
@fanCRTCProfling I'm going to guess that @SpaceXStarlink is going to crush Xplornet out of existence. It's gradually reaching stability - and is still in Beta. Had a conf call today on it - hardly any hiccups. Average speed always > 50 Mbps. Sometimes 150.
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Ron Higgins
(@HigginsRon) reported
Trapped with having to use @xplornet (for now). OMG it is slow the last 2-3 weeks, need to keep rebooting router, big lags in virtual meetings - sooooo frustrating. @SpaceXStarlink charging too much for BETA while having to keep carrying XP due to beta downtimes to ensure uptime.
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Nyles Desrochers
(@BaldurBarons) reported
@FarmLifeMB @RayAskin You can pre order starlink now by going to website. Not sure if that’s what you’re looking for. Xplornet cut out on me this morning too
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Paul Lacroix
(@partspaul) reported
@Frenchman212 @Xplornet Maybe once there's only 1 user per tower, xplornet might actually reach its 25 down
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Frenchman
(@Frenchman212) reported
@partspaul @Xplornet Wait till you go disconnect the @Xplornet that will be the next horrible experience. They want you to return the modem and radio, pay $125 uninstall fee if you don’t wanna do it yourself. Oh and they’re gonna keep charging you until they receive the hardware.
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MJC
(@mjcboutin) reported
@Xplornet Still promoting your list service?
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Darcy Timchishen
(@DTimchishen) reported
@BaldurBarons There was a tweet on here about reporting @Xplornet to the CTRC. So I went and made a formal complaint. Xplornet is disputing my complaint because I haven’t called them since 2019. Hahaha. The numerous calls on hold for hours and then I just hung up. Use phone data instead.
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maggie cassella
(@maggiecassella) reported
@CRTCeng @Rogers @CCTS_CPRST I learned the hard way when you passed me to CCTS w Xplornet. They are a dispute resolution service & nothing else. I don’t need to be burned twice to waste more of my time. Apparently, there is no government agency that penalizes telecom/internet cos for bad biz practices
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Leif Gustavson
(@Leifgus85) reported
So Xplornet is discontinuing satellite internet service March 5. Have to switch to LTE. I have trees around my house so they tell me I have to buy a telephone pole. Set it up outside the yard and bury the line through 6 rows of trees back to my house... but can’t be over 200 ft?
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Metal Wolf
(@m3t4lw01f) reported
Number of times Nest has emailed me to say "your camera is offline" today: four. Thanks @Xplornet. Your service is the best at being terrible.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet goes down more than a Thai ******. They cost more too. At least I'm getting screwed, right?
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Whatever
(@MIchelleP8844) reported
Internet is out for the second time in two days. I can’t believe I pay @Xplornet for this ****.
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Fast Jeff
(@fastjeff) reported
@Xplornet Now that they're being safe, they'd need a good and reliable way to communicate with the outside world, I'd recommend avoiding xplornet like... well, the plague. Only when we all start washing our hands of this terrible ISP will it disappear. #starlink #cancelxplornet
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Metal Wolf
(@m3t4lw01f) reported
@HigginsRon @Xplornet @SpaceXStarlink It's sad that Starlink's beta, even with the downtime and potential issues, is better than Xplornet's best effort. Neighbor of mine has about 30 minutes of downtime a day on Starlink. I have anywhere from an hour to four hours of downtime on Xplornet. I'd switch for sure.
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Whatever
(@MIchelleP8844) reported
If anybody out there is even thinking of using @xplornet, stop now. Not worth it. Worst service I've ever experienced.
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Kelly v3.0 (L)GB(T)Q+ 🏳️🌈♀️🇨🇦💞
(@ms_kellerina) reported
@renewedrebecca Rural is so hard. We are so close to the edge, literally our neighbors can't get hooked on. Any wireless options have data caps and we tried Xplornet...Worst. Service. Ever! Pings of 700 ms. They don't have any low orbit so the signal has to travel 26K KM.
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Nyles Desrochers
(@BaldurBarons) reported
@farmwithuruski @smarchibald @GaryKin47287425 You must have a different xplornet than me. Wait 2 hours for them to do nothing is the customer service I got
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🇨🇦Dave Nussbaumer
(@DaveNuss17) reported
from
Dunleath, Saskatchewan
@Xplornet We’ve called too many times. We are done with your poor service. When better options become available....and they will because good business will see this as an opportunity...you will be fired.
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@spearster55 @SpaceX @Xplornet I noticed the service get *real* shitty when they got bought out late last year by an American company.
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BɪᴏWᴏʟғ
(@The1TrueBioWolf) reported
Alright I'm sold, where do I sign up for @elonmusk 's fancy new space internet? My Xplornet is down again and even my cell network is freezing up. How's a dude supposed to game or watch my fellow oddballs on the YouTube?
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Nick Ward
(@nicvatar) reported
@spearster55 @SpaceX @Xplornet interesting! working on a pilot project to secure high speed access for a semi-rural community in The Gambia. right now they may be paying a little less however service is inconsistent which makes running a business difficult. exiting development regardless!
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Phil 🇨🇦🌱🚜
(@Ougrew12) reported
@spearster55 @SpaceX @Xplornet an ISP I used to work for charged $78/mth before taxes for a 1.5mbps wireless point to point service .. unlimited usage of course. Glad to see this coming out, clean up some competition.
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Don McKay
(@Fizzkid) reported
xplorenet suck @Xplornet . whats with the data caps???during a lock down. U money grabers
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Nyles Desrochers
(@BaldurBarons) reported
@windypopfarm @lovestormsMB No problem at all! Im sure everyone’s looking forward to kicking xplornet to the curb!
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Jeff Goldenberg
(@jeff_goldenberg) reported
@spearster55 @SpaceX @Xplornet Is the service available yet?