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Xplore service status: outage reports and connection issues

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Full Outage Map

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 13% Total Blackout (13%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Edmonton, Vancouver, Halifax County, Eskasoni, St. John's, Halifax, Montréal, Summerside, Truro, Ottawa, Cumberland County, Hampton, Brampton, Kingston, and Dieppe.

CityProblem TypeReport Time
Edmonton Internet 5 hours ago
Vancouver Internet 1 day ago
Halifax County Internet 1 day ago
Eskasoni Internet 1 day ago
St. John's Internet 1 day ago
Halifax Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • jilliancynth
    Jill Harris 🪄 (@jilliancynth) reported

    @JennArndt Our ONLY Internet option for our new house is Xplornet, and it's HORRIBLE. So frustrating. So expensive for extremely slow Internet.

  • jasonforrest
    Based Canadian (@jasonforrest) reported

    @CBCNews Xplornet charges far too much. Please fix this.

  • KelllEhhh
    Kel.Ehh (@KelllEhhh) reported

    @xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.

  • Lucas_Bourque_
    Lucas Bourque (@Lucas_Bourque_) reported

    Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

  • MasonXavCam
    Mason (@MasonXavCam) reported

    PSA: @xplore_ca is garbage.

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.

  • RinkGuyD
    RinksGuy (@RinkGuyD) reported

    @Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.

  • SkittlesClips
    ForeverSkittlesClips (@SkittlesClips) reported

    @xplore_ca I'm currently getting 0.32 mbps download and 1.55 mbps upload, this is ridiculous. Paying $100 a month for unbelievably slow speeds. I'd love to know what's going on with your internet at the moment, I'm in British Columbia 🇨🇦

  • Shuswapgigi
    G. Louise (@Shuswapgigi) reported

    @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

  • IndubitablyTho
    Indubitably Tho (@IndubitablyTho) reported

    @preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.

  • brandonmurph10
    Brandon Murphy (@brandonmurph10) reported

    . @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

  • GerardCooke8
    Gerard Cooke (@GerardCooke8) reported

    @xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

  • moegaultier
    Moe G (@moegaultier) reported

    @xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…

  • MikeSQuinlan
    Michael Quinlan (@MikeSQuinlan) reported

    @Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.

  • jcnc60
    Joyda Crawford (@jcnc60) reported

    @xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT

  • pandamoan
    peter sutherland (@pandamoan) reported

    What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.

  • keithwawanesa
    Keith Murray (@keithwawanesa) reported

    @Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.

  • AndreaGal67
    Andrea Galante (@AndreaGal67) reported

    @altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.

  • GLGuevarra
    GL Guevarra (@GLGuevarra) reported

    @xplore_ca The connection is back. But it was down for an hour or two.

  • caiuskim
    caius kim (@caiuskim) reported

    @xplore_ca when do you expect resumption of service in Augustine Cove, PE?

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.

  • justushickey
    Justus Hickey 🇨🇦 (@justushickey) reported

    @PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.

  • uncleal13
    Allan Wilson (@uncleal13) reported

    @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

  • zotfot
    Arpad Hild (@zotfot) reported

    @Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too