Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 01/21/2026 02:40

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Orléans, North York, Cambridge, Orangeville, Calgary, Westerose, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax and Rapide-Danseur.

Loading map, please wait...
City Problem Type Report Time
CanadaOrléans Wi-fi
CanadaNorth York Internet
CanadaCambridge Internet
CanadaOrangeville Total Blackout
CanadaCalgary Internet
CanadaWesterose Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Badenoch1 Paul Rhodes (@Badenoch1) reported

    If you are an @xplornet customer it helps to have a back up system. One storm and they are out for a day (and counting.) No response from their (smirk) customer service on when service will be restored.

  • SmittyProblems Jeremy Smith (@SmittyProblems) reported

    @Dell_is_Poo @SpaceXStarlink Data is unlimited and service is about $150 CAD. The first year was good, but they seem to have done the same as Xplornet and sold more dishes than they have capacity for.

  • JohnnyKasudluak Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported

    I'm so fed up of Xplornet. Little cloud cover, and service becomes intermittent.

  • Sheehan24J Jade (@Sheehan24J) reported

    @Xplornet wondering why my parents still pay for wifi that DOESNT WORK EVER :)

  • Marmieowner Dogluvr (@Marmieowner) reported

    @Xplornet @WhistleOut_CA But it doesn't work most of the time.

  • albertaclassic Natalie McCormick (@albertaclassic) reported

    @Xplornet U r charging me 140/m & hav now throttled me down, 1 can hardly wait for @SpaceXStarlink for my area. Hurry up @elonmusk connect northern AB, this is BS.

  • Badenoch1 Paul Rhodes (@Badenoch1) reported

    @Xplornet Thanks. I sorted this matter out with your customer reps.

  • berkypigs2008 Alan Irving (@berkypigs2008) reported

    @Xplornet your service SUCKS NO wifi since THURSDAY. And your customer service does not know when it will be up and running again.#bringbackCCiwireless

  • TheBoredRoamer Mister Bored (@TheBoredRoamer) reported

    Oh suprising news, @Xplornet not working again. Xplornet is the Delorean DMC-12 of internet providers.

  • christinelj5 christinelj (@christinelj5) reported

    @Xplornet care to resolve the damage your equipment is causing on my house? Been trying to get help for 3 days. Great service.

  • BrentHCameron Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧🇸🇬🇺🇦 (@BrentHCameron) reported

    @Xplornet - I appreciate all the warm and fuzzy tweets about photo contests & film festivals, but probably 1000s of your clients aren't even getting the usual 0.05 MB you deliver. Maybe acknowledge there's an issue on your account to give us the impression that you care?

  • lidtkie J. Lidtkie (@lidtkie) reported

    @Xplornet Been a customer for years, yes there are bumps sometimes as with any company. Far better than the 2 other services that cover this area. More towers would be a good improvement.

  • spencerstj lit (@spencerstj) reported

    @Xplornet your internet is absolutely garbage, once fibre comes into the picture i cannot wait to remove your internet.

  • billwalkerPR Bill Walker (@billwalkerPR) reported

    ‘“What I’m seeing here is that the bureau wants someone who’s got enough cash and knows how to run a cell service and, for whatever reason, they don’t think Xplornet is that person.”’ I couldn’t agree more.

  • AK_BridgeLake Ann in Bridge Lake (@AK_BridgeLake) reported

    @FrozenF8 Those speeds remind me of when the only internet choice available to me was Xplornet. Hope things don't take too long to recover for you after that horrible storm.

  • Marmieowner Dogluvr (@Marmieowner) reported

    @Xplornet I don't have time right now, thanks. I've spent several hours on the phone already with technical support in the last few weeks. The outages are always weather related. It hardly ever rains or snows. It is always the wind.

  • cad9769 COLLEEN (@cad9769) reported

    @Xplornet any idea how long the outage will be ?

  • cantechit Justin Cohen (@cantechit) reported from Orangeville, Ontario

    @bcjordo @elonmusk It was pretty bad on roaming over the weekend with lucky to get 5-10mb , back at home I was lucky to get 20 down and two up for hours last night. Feels like Xplornet all over again.

  • MattBerlett Matthew Berlett (@MattBerlett) reported

    @justushickey @Xplornet I was able to cancel mine with no issues

  • MarivicCochrane Marivic Cochrane (@MarivicCochrane) reported

    @Xplornet @XploreMobile Avoid @Xplornet . It's horrible. And a rip off. Stupid expensive for a metered data plan. Get Starlink. 10times faster ,unlimited and doesn't lose connection constantly.

  • berkypigs2008 Alan Irving (@berkypigs2008) reported

    Well @xplornet your service is terrible. Wifi has been off most of Wednesday afternoon and has again been off since Thursday afternoon and it’s still off. It’s about time u got it sorted out. #nowifiinroundhillAB #bringbackcci

  • TheTechnicianhd Bars Stallone (@TheTechnicianhd) reported

    @Xplornet This is the worst service out there. Best case scenario take there internet speed you pay for and divide it by 10. That’s what you will get. Example 50 mbps you will actually get 5 mbps.

  • alyarascavitch Amanda Yarascavitch (@alyarascavitch) reported

    @Xplornet I wish you had a customer outage map somewhat like hydro so we knew what was going on with our internet.

  • christinelj5 christinelj (@christinelj5) reported

    @Xplornet love the property damage is causing to my home and your refusal to resolve the issue!

  • justushickey Justus Hickey 🇨🇦 (@justushickey) reported from Brockton, Ontario

    Still unable to cancel @Xplornet 's "service". Couple months now. They will email me telling me to call them, and spam my voicemail with digital messages telling me to call. When you call these pricks, you are put on hold until you give up. Zero customer service whatsoever.

  • USmarketsucks Millennial, But Boomer (@USmarketsucks) reported

    @Xplornet @WhistleOut_CA Seriously, xplornet is awful. And their sales staff are full of sht. They will 100% lie to you.

  • BoichukLaura Laura Boichuk (@BoichukLaura) reported

    Hey @Xplornet my service has been down for 27.5 hours. No one can.provide an ETA on the repair. Fixed wireless is also my business. There is no world I would have techs that couldn't have this fixed by now. 1/3

  • DBSLarsson Dale 🇨🇦 🆎 (@DBSLarsson) reported

    @TheAstroKiwi Already know of, what, 8+ StarLink dishes around here. Rapidly replacing the TELUS SmartHubs / XplorNet dishes as they are garbage when the cell towers only put out anywhere from no bars to two.

  • albertaclassic Natalie McCormick (@albertaclassic) reported

    @Xplornet I called in and had the issue taken care of. I just don’t get this big charge then throttle ppl back.

  • nigh1999 Savannah Nigh (@nigh1999) reported

    @Xplornet any update on WIFI services near Tignish PE? i haven’t been able to work from home all day (lost a day of work), or submit school assignments (2 due at 2pm today) … and it’s still not working, worried I won’t be able to work again tomorrow.