Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Hamilton, Edmonton, Calgary, Coquitlam, Grande Prairie, Brandon, Toronto, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Janis
(@vwgirl_jl99) reported
Let me share my recent experience to help you make a decision: 2 weeks ago, I started getting automated phone messages from Xplornet saying they would be performing maintenance on my tower.
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🇨🇦
(@Snowymb1) reported
So @justintrudeau you believe in decent internet access for everyone in Canada. Maybe you should look into @Xplornet andnjiwntheybrip people off with high prices and beyond awful internet service not to mention brutal #Throttling Canadians being ripped and @CCTS_CPRST is a joke
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Rod Turner
(@AmiskAggie) reported
@redwoodacres We have been having issues with @xplornet cutting in/out all week.
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Fast Jeff
(@fastjeff) reported
@Xplornet Because the issue is always one the customers end, it could never be that xplornet is way too slow and unreliable. Avoid xplornet, they are a terrible ISP.
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Adam Broomfield
(@Dravakian) reported
@shannbil @Xplornet @SpaceXStarlink That's gross .. xplornet sucks anyhow, and yet they charge a ridiculous amount
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Nick
(@Nick62289935) reported
@Xplornet @Nep03034037 But you're not "sorry", @xplornet. If you were truly sorry, you would fix the issues, rather than continue to take advantage. The only way out of the PR nightmare you've created is to truly apologise and back it up with results. #YourDaysAreNumbered #StarlinkForTheWin
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stratz
(@RStratz14) reported
@StarlinkPage @elonmusk hey starlink, help my parents get some better internet, they live in the country and only have had @Xplornet available, after 10 years of terrible service ( .5mbps ) and failed promises of improved networks, they canceled and lack the world of information.
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Gerard Cooke
(@GerardCooke8) reported
@Nick62289935 @Xplornet You are correct Nick. I have called them many times to re boot and trouble shoot but the service never gets any faster. I am paying for UP TO to 50 but have never got much passed 20. The other night I had less then 1 and couldn’t even watch a movie.
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Victorian Analysis
(@AnalyseVic) reported
2nd offer $150 a month before tax. We currently pay $120 a month taxes in to Xplornet who charged us a 5$ modem rental fee for 16 months before it died & we learned that a corporate modem wasn’t needed. Now we pay extra $7 monthly warranty fee to avoid any $$ service repair fee.
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🇨🇦
(@Snowymb1) reported
@Xplornet cause your service sucks ****
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Nep
(@Nep03034037) reported
@Xplornet yo can we have our money back i can't believe we pay 120 bucks a month for ur **** its pathetic im not even on the damn internet cuz its out for "maintenance" for the legit 4th time this week
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Charles Braedley
(@cbraedley) reported
@katebraedley @Xplornet @MunColchester God damn it! That's how angry I am about this whole situation...I cant even read a calendar correctly!
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Nick
(@Nick62289935) reported
@Xplornet @ScoobertDaneDoo Yeah...they did just contact you @xplornet, why wait on hold for hours on end just to have you explain how to unplug/replug for 3 solid minutes of half-decent service?
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Watch the videos at 2 in the morning when you’re not throttling the internet or the best option is cancel your **** service and go to Starlink. Haven’t and any buffing problems since.
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Jeff Leslie
(@JeffLeslie11) reported
@SpaceX Now only if I can get on the beta testing. So tired of slow speeds with Xplornet.
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Metal Wolf
(@m3t4lw01f) reported
Hey @Xplornet I was wondering when you were going to send me the installation disc for your service since I haven't been able to get online since signing up. You guys work like AOL used to right?
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Nick
(@Nick62289935) reported
@Xplornet Tried to home cook...couldn't load the page with the recipe with your terrible internet.
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Stephen Siebert
(@Steve__Siebert) reported
@redwoodacres Yes our @Xplornet hasn’t been good lately and our @TELUS cell service has been worse than the original flip phone service. How do these companies get away with this? I’ve asked Telus and they always just say they know they have a problem.
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Will Dunn - WD Photography
(@WDPhotography3) reported
from
Barrie, Ontario
@shannbil @Xplornet @SpaceXStarlink At my work we have a lot of rural customers on Xplornet and I’ve never heard someone say one good thing about them. Starlink definitely seems the way. Hopefully they can sort out the issues with their satellites being visible in the night sky 👍
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Scooby
(@ScoobertDaneDoo) reported
@Xplornet you guys wanna get you stuff together and not have connection issues , tired of slow internet.
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Charles Braedley
(@cbraedley) reported
Its March 11, 2021, and @Xplornet still hasn't been able to tell the over 10,000+ customers in @MunColchester and Cumberland Counties, NS, that are as-of-yet unserved and underserved when they will be given the option of choosing to sign up with their new service. (1/2)
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Scott Phillips, CCA
(@scottp_1) reported
@Xplornet is getting desperate, calling customers offering renewals on the same ****** service for $2.25/mo less but start new contract. Offering labor coverage on equipment warranty as a carrot. #starlink is going to kill them
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Nick
(@Nick62289935) reported
@Xplornet @wntdthegreat Why tell people to call in? You aren't going to do anything to fix it. Just be honest with people already that you have been taking advantage of Canadians for a number of years now. The only way out of your impending demise is going to be honesty. #reckoning #StarlinkForTheWin
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Lewis
(@lewisbron) reported
@Xplornet it’s took two days of downloading to get to 68% on a video game. Did you know it took 3 days to get 30gb of video from Mars. Yet it might take me 3 days to download a game off the internet. Honestly sad how bad your internet is. My game better be done by tonight
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Nep
(@Nep03034037) reported
@Xplornet Um no im not wasting my time to be on hold for 5 hours then be told its the damn weather
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Victorian Analysis
(@AnalyseVic) reported
Country dweller: Bell sales rep came to my door twice today unsolicited 1st time tried to sell me on new ‘unlimited’ internet with guaranteed 25mpbs down. Nope Xplornet provides better. Came back 2nd time offered guaranteed 50mpbs down, dropping to half after cap reached #peipoli
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Nick
(@Nick62289935) reported
@Xplornet @lewisbron But you aren't sorry, @Xplornet. If you were sorry, you would fix the problem. What you are, is doomed. Canadians will never forgive you for what you've done once they have another option. #starlinkforthewin
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Finally something from you that doesn't blame COVID for how crappy your service is! Too bad it's also completely unrelated to your business.
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It took Ken 36 hours to upload his image to Twitter using his Xplornet connection. You guys sell garbage, you talk garbage, you are garbage.
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Janis
(@vwgirl_jl99) reported
Unnacceptable;considering we r paying $113 per month for internet. Finally, the 7 day period ended and internet resumed normal performance. By normal I should say decent during the day but slow at night when everyone is using the internet since Xplornet WAY oversells their towers