Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary, Grande Prairie, Newmarket and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
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| Winnipeg |
Internet | |
| Toronto |
Internet | |
| West Kelowna |
Internet | |
| Kitchener |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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brandon
(@billgatescooka) reported
@Xplornet Also when you said you were going to upgrade the tower in May I’ve had your service for three years and was hoping for once on the month that my birthday is on I could actually have good Internet oh wait I’ve had good Internet for a long time now coming from my cell phone
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet of course it's raining today so my usually slow internet is completely down.
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Hugh G Rekshun
(@ThirtyStone420) reported
It’s ok @Xplornet I upgraded my data plan on my phone for times like this (literally every day at this time) when your **** *** service slows to a god damn crawl. #cantwaitforstarlink
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Sleeping Logic™
(@SleepingLogic) reported
@Xplornet I’m gonna make sure my friends whom are YouTubers spread the word throughout Canada that your company is by far the most crooked and worst service you will get as a Canadian citizen.
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That Nerdy Guy
(@nerdy_fitness) reported
@Xplornet we got an automated call this week. It said there was some work being done on a tower in the area. Ever since this work has been done our connection turned into pure garbage. What up with that?
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Nick 🇨🇦
(@ml66sc87) reported
(1/2) Thx for NOTHING @Xplornet Tech came out and said only fix is to put dish in in ground pole. “They’re next to impossible to find. Call us when you find it and have it installed”. So now NO internet for weeks or more.
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Jenn
(@jennfh) reported
@Xplornet it would be fabulous customer service to use social media to inform customers of known outages ...responding with suggestion to call technicians just overloads your reps for absolutely no reason... Just a thought🤔
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Jeff Wilson
(@nosliwffej) reported
@Xplornet absolutely disgusted that you increase rates, and jack up data add on prices all whilst kids are home learning!!!!! #criminal long time customer about to make the #starlink switch. Zero compassion for rural families. $130 month for 10mbps and 100gb of data! #shame
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My So-Called Perspective
(@lauren_blogger1) reported
@Xplornet @SucksXplornet You can tell almost literally the moment when people have got up, because the internet service is lost. Immediately. 9:30am on Saturday. Mental note. #shittyinternet #toomanyusers #lowqualityinternet
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Linda is still here. Really.
(@LindaShantzArt) reported
Dear men everywhere: calling a woman "dear" is not a way of showing her respect. I might let my mother call me dear, but certainly not someone I have never met who is supposed to be a professional. #xplornetsucks @Xplornet you need to educate your dealers.
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Sleeping Logic™
(@SleepingLogic) reported
@Xplornet The second day I will have to make a tweet, wifi is outrageously slow and I’m now thinking of just calling another provider
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Dan Twinn
(@Twinntech) reported
@Xplornet down again
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Linda Kennedy
(@lindajvkennedy) reported
@downdetector xplornet very awful today. My College son can't do his schoolwork. He's paying for his courses and we're paying xplornet for service that is not good everyday. I could understand once in awhile but this is ridiculous--BTW, it's not our equipment.
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Scott Jones
(@ScottWJones93) reported
@Xplornet Back at the cottage to our 2mbps internet again tonight. It was literally never under 20 mbps all last year. What has changed with the Bouctouche NB service? May need to look another solution soon. This is not useful internet speed at all. Very annoyed again this weekend.
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aJustPHaight
(@whiskeyfated) reported
@Xplornet giving me 10% of my mbs up and down. Must be a usual day. Maybe inwill pay 10% of my bill till they can be consistent.
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Chris O’Connell
(@Where1sMyTaco) reported
@Xplornet you guys have the worst customer service. No wonder mists posts under your name is slander cause your a shame of a company.
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NancyJ
(@NJ_63) reported
@SucksXplornet @Xplornet Gee I'm sooo sick of xplornet's crappy service, since my internet only work half of the time why am I not billed for half the service. I've noticed they aways say they are sorry & to call their customer service, an hour on phone & still crappy service 😡
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Jim Roche
(@ehcormij) reported
@BellAliant internet issues again. Called Tech Sup. When I asked agent to repeat her name her response was to say she was authorized to discontinue call. I guess @Xplornet it will be. Time and frustration just not worth it.
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Brodie Friesen
(@Brodie_Friesen) reported
@Xplornet Based on the replies to this tweet “technical issues” are happening with many customers. It isn’t even available in Hinton, but Starlink is so maybe that will suffice!
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glenn agar
(@glennagar2013) reported
@Xplornet I'm at a loss. No internet for the 4th week. First tech would not accept service request because I was not in their service area. Second tech unable to repair as he does not have equipment to repair Satelite LTE. What's next?
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Saittech
(@Saittech89) reported
@Xplornet Anyone need internet? Look up Starlink, cheaper then everyone with faster speeds and better service
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brandon
(@billgatescooka) reported
@Xplornet Most of your tweets seem like random fun fact so this is a random fun fact to not even 10 minutes ago my router couldn’t even detect an Internet connection because your service was so slow you’re meaning to tell me you’ve rolled out 100 MBPS plans in New Brunswick
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Matrixxxツ
(@SmevyBean) reported
I am so sick of @Xplornet i'm going to start looking into more reliable internet, aka Starlink. **** this **** *** internet company.
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brandon
(@billgatescooka) reported
@Xplornet And then boast about the service when half the towers are oversold from your lack of care and you could care less about the customers you only care about making money and only upgrading the network if necessary maybe it will be upgraded to provide 50 in June
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Ian
(@IanMcPHE7T2) reported
@Xplornet so one again in the middle of a zoom school classroom your “service” is not available. This is complete bullshit!!
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Scott Jones
(@ScottWJones93) reported
@Xplornet Less than 2mbps at about 11pm at night. That’s not internet....that’s 2 tin cans and a rope level signal. Not once in 2020 did we have an issue for multiple months after signing on in July. This month has been way beyond frustrating so what changed?
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Matt Marsh
(@marshmat) reported
@hollieprattcamp It ain't easy. We'll get through, somehow. (We're trying to handle virtual online kindergarten during an Xplornet network "glitch", right now. That's fun.)
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Sleeping Logic™
(@SleepingLogic) reported
@Xplornet SPEEDS OF 100KB on our internet only!! Fix you **** #crooks
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Levil_knievil
(@slayrager) reported
@Xplornet your service is beyond disappointing to pay for each month. Im sick of worse than dial up speeds and inconsistent performance. Produce the product you are advertising.
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Erica Proudfoot
(@ericap66) reported
@Xplornet You people are terrible. Scammers. Liars. Theives. Absolute god damned trash. How you continue to legally operate and steal tax dollars from governments is unconscionable. YOU ARE ****.