Xplore Outage Report
Why is my Xplore service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 08: Problems at Xplore
Xplore is having issues since 03:40 AM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Maugerville, Toronto, Hearst, London, Mississauga, Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Flin Flon, White Rock, Winnipeg and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Maugerville |
Wi-fi | |
| Toronto |
Internet | |
| Hearst |
Internet | |
| Toronto |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Fast Jeff
(@fastjeff) reported
@Xplornet Going to be a challenge, but I'm sure xplornet will find a way to make fiber slow and unreliable like all xplornets other services.
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Dr. Sat
(@DoctorSatellite) reported
@Xplornet customer called us this morning to fix their sat Internet. We could have gotten them back online same day but because #Xplornet now refuses to assign work orders to small local contractors, they are stuck without Internet till Monday! #rurainternet #XplornetGivesBack?
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet why does this service go down so much? i pay premim price to get **** internet.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet is it going to be as unreliable as the crap service i am with right now. yes im with you and it goes out numerous times a week everyweek. i have had this service for a month and im already thinking of switching providers
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James Ferrier
(@FieldTalk) reported
@CousineauAlbert @Xplornet So I’ve found. Every service call it’s different reason for the poor service but they know we are over a barrel in our area. They literally don’t care as we have no other choice.
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet honestly the worst company to deal with..slow speed not even close to what i was promised @SucksXplornet
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Josh Richardson
(@AnnoyedJoshua) reported
Xplornet internet prevented me from uploading the full 2 minute postgame from yesterday that I realized was cut down to 45 seconds by Twitter yesterday. Now it's preventing me from uploading tonight's pg. Blessed work wi-fi might have to save me tomorrow
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Lewis Bron
(@lewisbron) reported
@Xplornet I thought your whole thing is to connect people and ****. I can barely look at my ******* emails.
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ksjdlv
(@kenjohn91388485) reported
@Xplornet I reached out to your tech team they couldn’t change anything same signal strength and terrible streaming buffing a lot . What I like to here from you is you agree to cut my bill in half every mth so if you don’t I am filing a report with Crtc so you can’t hound me fir the $
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Angus Gillingham
(@AngusGillingham) reported
@Xplornet I’ve been with Xplornet for over 20 years.What I’ve found is that the service is only as good as the service tech/installer and if you have a lazy or simply working on a call by call paid basis it can get sloppy. My latest experience wasn’t good as well here in NS.
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Angus Gillingham
(@AngusGillingham) reported
@Xplornet I’ll record this number and next time I have an issue I’ll call. The first service rep was excellent and did a top job along with respecting our home with regards to cleaning up any mess created and being sure the job was complete. Second/latest serv tech, not so much.
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Lewis Bron
(@lewisbron) reported
@Xplornet half of my time on the internet is just waiting for it to ******* load because your company is ****
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Wesley🇨🇦
(@wesley_davidson) reported
@farose15 @Xplornet @SpaceXStarlink I pay $140/month for 100gb at up to 25 Gbps, which never happens. After I use up that massive amount of data the speed is throttled back to up 2gb. The moment I have another option I'll switch.
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Johnny Sokko
(@TBWright3) reported
@Xplornet Xploranet is like dial up. Once it gets busy its ****. Real ****.
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Lewis Bron
(@lewisbron) reported
@Xplornet Shut ******** up
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Johnny Sokko
(@TBWright3) reported
@Xplornet Sucks
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet I can't count the times I have called that number and emailed about my issues with Xplornet. Why the hell won't this company just FIX THE ISSUES THAT TONS OF PEOPLE ARE HAVING!!!
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Just Tracy 🍷🐎🐶
(@tripleHberks) reported
@InfluenceSoviet @hilaryagro I might get a better signal than my internet. AZ vaccine kicked my *** yesterday, I took the day off work, and xplornet didn't work ALL DAY!
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Sue Platts
(@sue_platts) reported
@Xplornet You might be connecting rural Canadians but the connections you’re providing are poor, slow, interrupted and expensive.
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Sean Moore
(@Smoore1973) reported
@jupia It’s interesting but from what I’ve read of reviews re: Xplornet in NB, there maybe a large gap between “available” on paper and customer experience. I have no data, just anecdotal…but it’s loud.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet already did that and nothings working. techs are out fixing network issues. it was up for an hour now down yet again. i have had thia service for a month and im ready to switch every week its the same crap
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Wesley🇨🇦
(@wesley_davidson) reported
from
South Frontenac, Ontario
@Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks
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Jody Gavel
(@677HayBay) reported
@DawsonLamoureux @CheSarahSera I was thinking the same. Xplornet hasn’t been great lately but I’m also not a big Bell fan. Tough choice for sure. However, since there isn’t any customer loyalty benefits with any corp anymore, it wouldn’t hurt to switch to Bell because you can always go back.
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Scott Jones
(@ScottWJones93) reported
@Xplornet what happened to LTE service (McKee Mills, NB (Bouctouche tower). Last yr at our cottage we had no issues with multiple devices & speeds of 40 mbps. This season, same number of devices the speeds are often 5-7 mbps? Worked with customer service to reboot & still slow.
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Sarah
(@CheSarahSera) reported
After several hours of bad internet I spent 30 min on hold with Xplornet support only to be told a new “congestion problem” at our local tower was identified today. Estimated time for repair? Could be up to one month he says 🤯🤯🤯
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AFC Business Services
(@AFCVirtualAsst) reported
@Xplornet 200.8M in revenue & still terrible internet that works about 40-50% of the time, but you will happily charge us $$ of data that won't keep up! @StarlinkPage @elonmusk please hurry, rural SW Ontario customers need better Internet to perform normal daily activities!
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ksjdlv
(@kenjohn91388485) reported
@Xplornet I have Xplornet Satellite last 5 months thinking that it has to be better then cell towers . Well it isn’t any better just way more expensive so Xplornet I will not pay my full bill of $140 / mth from now on you get $ 70 that is what this service is worth streaming sucks
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RAD🇨🇦
(@Richard61773513) reported
@Xplornet Terrible service. Can’t wait for @starlink
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sheryl
(@sheryl71107825) reported
@Xplornet This is the 3rd time you have asked for this info. The last 2 times I was told to call the support no to troubleshoot when we are having issues. This has not worked before
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Nep
(@Nep03034037) reported
@Xplornet i love how you try so hard to pass of as being a good and caring company yet you do not even remotely come close to having good customer service its really sad just go out of business already you **** heads