Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Edmonton, Grande Prairie, Newmarket, Waterloo, Winnipeg, Kitchener, Halifax, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Total Blackout | |
| Grande Prairie |
Internet | |
| Newmarket |
Internet | |
| Edmonton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rektify
(@RektifyCrypto) reported
@Xplornet @moseleywilliams Just canceled your service, I got my Starlink today and was connected in under 5 minutes, 3 seconds later I called you losers to cancel. Goodbye forever!!!
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mcm jm
(@dlakescove) reported
@Xplornet No connection since early this afternoon in davidson lake nb. Is there a problem on your end.
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volskaya industries hater
(@YBN_geno) reported
I WILL ******* MURDER THE OWNER OF XPLORNET THIS PIECE OF **** HUMAN BEING
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Derek Grant Holowka 🇨🇦
(@Real_McMunchie) reported
from
Ridgeville, Manitoba
It's worth noting that everything I call, I end up having to do all the work on my end. Did it all. Still not working. I would not recommend Xplornet to my worst enemy. Quit advertising faster speeds until you ACTUALLY have them. Peak times are atrocious.
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Martin Bennett
(@bartin_mennett) reported
Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.
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Matt Marsh
(@marshmat) reported
@Xplornet "High-speed internet", while not a legal term, is generally accepted in the industry to mean better than 25 Mbps down & 3 Mbps up. AFAIK, no Xplornet service tier meets that definition.
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Fast Jeff
(@fastjeff) reported
@Xplornet It would help to have a fair price for your internet service. People would be able to afford more of their necessities. Instead, they are robbed by an indifferent xplornet who only cares about a bottom line. It's the reason you try to leech off feelgood stories. #cancelxplornet
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Nick
(@Nick62289935) reported
@Xplornet @MarctMilewski That's right Marc, you should call them, wait on hold forever, and they'll give you detailed instructions on how to unplug/replug your equipment. Of course, that fix only lasts for about 90 seconds. Just don't call too often, they will block your number like they did to me.
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Martin Bennett
(@bartin_mennett) reported
Second weekend in a row where out internet is completely down. Thanks @Xplornet for nothing.
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Nick
(@Nick62289935) reported
@Real_McMunchie @Xplornet Eventually, they will block your phone number like they did to me to prevent you from calling to "troubleshoot" their issue. I can't call them at all anymore...
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Unknown Error
(@UE_Films) reported
Sorry for no stream today. Extremely frustrating. The fact that it's the 21st century and there are places in Canada that don't have high speed internet is abysmal. And that the local companies won't do **** about it. I'm looking at you @Xplornet @LakelandNetwork @townhuntsville
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The_McG
(@FuzzyGross) reported
@Xplornet I have done my research and I now have option I can use until @SpaceXStarlink opens in my area. I suggest you fix your policies and services before your company becomes extinct. I will be call @Rogers for their rural service as soon as I can Have a nice day
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Robin on Galiano Island 🐝
(@Robinongaliano) reported
@Xplornet Try looking after your existing customers. Service degrades to unusable by the evening on Galiano Island.
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Nick
(@Nick62289935) reported
@Paulywoggsvoice @Xplornet The more "general interest" pieces they put out, the more they push down all the negative posts. It's a simple, yet transparent PR strategy...
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Brett Weston
(@Cheford1) reported
Day 1 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable
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Lucas
(@LucasTGreen) reported
from
Leeds and the Thousand Islands, Ontario
@Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies
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Nick
(@Nick62289935) reported
@Xplornet @Robinongaliano Unless they block your phone number, Robin. I'm not sure the "magic" number of times you can call in to troubleshoot their internet not working, but evidently, I reached it. Now I get to have no internet, and no ability to contact them to let them know it's not working.
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Tori Cress
(@wahtasweetnish) reported
@Nayzj I hope Starlink comes to us all soon. I was dealing with a super condescending Xplornet CSR trying to get Gloria's month reset. Told CSR that if I gotta fundraise the $ for G, I will so she can leave such a ****** service.
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Dennis Ross
(@DennisR63741075) reported
@elonmusk Send me a dishy . Xplornet sucks 10 mbps down .
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Stromer
(@ItsStromer) reported
@Xplornet I'm guessing they weren't using your garbage company for this right?
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K Sheets
(@kylie_dodds) reported
Sick of having one only option for internet and it never working. Day 3 of internet not working more than it works. @Xplornet
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The_McG
(@FuzzyGross) reported
Dear @Xplornet I would like to say thank you for having my service work very well.......that is until my CRTC complaint was closed. Now, streaming has become laggy again and live Twitch streams are impossible to watch. I gave you a chance to fix this but obviously you do not...
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Chad Rivet
(@rivetc78) reported
@Xplornet Stay away from Xplornet folks! Absolutely the worst possible service you could get! They refuse to fix my issues created after they performed maintenance on my tower!
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Charles Braedley
(@cbraedley) reported
@mackayhfx Not quite that simple...yet. I've obviously been following them closely as well. Had my name on their list. Got the invite to drop $100 to reserve a spot in line. Ultimately, they're targeting being able to offer service here in 4-10 months. Which puts them in line with Xplornet.
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The_McG
(@FuzzyGross) reported
@Xplornet Do NOT care about your customers 1 bit. We are living through a pandemic, the Government deemed internet access essential and people are asked to stay home. Yet, you have policies that should be illegal(throttling) and you charge high fees for iffy service.
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Tony Strickland
(@Lower_Level) reported
@Xplornet guess you are having service issues again in the Roslin area? Hope we are getting a discount this month cause service has been terrible!
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pauline
(@pauline74893562) reported
@JustinTrudeau Would have been better if we had better internet on hwy 17 near Sudbury. Xplornet does not do the job for what I pay. Pls help us
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
Hey @Xplornet - working from home and I've got nothing. Either you'll resolve the issue or I'm going to have to hotspot on my cell phone and get major charges on that bill. Sadly, nothing new. Do better. Be better.
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Lynn
(@Lynnincanada) reported
@Xplornet is service out again??
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Unknown Error
(@UE_Films) reported
@Xplornet your service is so ******* abysmal