Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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TV (2%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Moncton, Montréal, Ottawa, Coquitlam, Rapide-Danseur, Cambridge, Maple, Winnipeg, Airdrie, Edmonton, Grande Prairie, Calgary, Waterloo, Milton and Saskatoon.
| City | Problem Type | Report Time |
|---|---|---|
 Moncton |
Internet | |
| Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet | |
| Ottawa |
||
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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DRJ 🇨🇦
(@drussell1983) reported
@Xplornet can you please fix your connection issues. My daughter can't even do her home schooling because my connection won't stay active for more than 15 minutes at a time. Your support said there's nothing they can do. Everything was fine up until Dec 21st. What happened?
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Paul Adamson
(@Paulywoggsvoice) reported
@grailyacres @Travisdhanraj @xplornet have made it their business model to oversubscribe and underserve their rural customers. I was lucky to have some competition in my area (Southgate on). Hopefully one day, you will too. It's awful that they have the ear (and funds) of government for rural broadband.
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PatDeline2
(@Deline2Pat) reported
@ToddSmithPC @EOWC_ON @EORN_CA It is pathetic so help is much needed. We have Xplornet...they promised to upgrade their tower, it’s over crowded, still have not upgraded and still say “it’s coming”. Our internet is so unreliable and you don’t get near why you pay for. Bell won’t put up anymore towers...cogeco
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Jaclyn Mackenzie
(@JackieM_7) reported
@Xplornet the worst experience as a customer I have EVER had. You continue to call trying to get money from me. I will send you my gas bill for the 10 hour drive and the bill for my time doing the job of your technicians. Perhaps it'll even out? You will not see a dime from me.
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m3t4lw01f
(@m3t4lw01f) reported
I started downloading Dirt 4 on my Xbox One last night around 10pm. It's now noon, and it's completed 12.56 of 32.92GB. That's an average download speed so far of ~2mbps. I pay @Xplornet for "up to" 25mbps. I never get 25mbps. This is false advertising.
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Bobby
(@Bobbeyyyyyy) reported
@Xplornet Is there an outage in rural Milton Ontario? No internet all day
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet This just in, Xplornet tweets fluff that is completely unrelated to their business because they don't have anything to say about their false advertising, overcrowded network, terrible support and being Canada's most hated ISP.
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Fast Jeff
(@fastjeff) reported
@Xplornet This picture represents xplornet in a way that the rural xplornet customers feel when dealing with their crap ISP. A long and winding dirt road that has no end and the sun is going down. Soon, all you'd be able to see if stars. You'd be LINK'ed to the STAR's. #Starlink
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KevyM
(@Kevy10617) reported
Been an @Xplornet satellite customer for 8 yrs. I cannot wait to drop you like a bad habit when @SpaceXStarlink becomes available!!!!!!!
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Tyler Smith
(@sedgeboy) reported
@RyanKBrook @Edrmorris To be fair, Xplornet is a terrible provider, 100GB is a pretty low limit. But even without a cap I don't think we go over 200GB
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Christopher Rogers
(@therealcpr83) reported
@Xplornet The colour was lost from the image as Xplornet used it's internet service to upload.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Unlike you, who has nothing to offer other than false advertising and broken promises.
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Fast Jeff
(@fastjeff) reported
@Xplornet Xplornet think sugary, sweet tweets is enough to make up for their horrible ISP and their meager offerings.
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Janice Hicks
(@Ouzoshrimplover) reported
@Xplornet Yes. We have been exploring other internet providers after searching for your "hidden gem" you call fast service.
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Andrew J. Hutton
(@andrewjhutton) reported
@elonmusk Been doing so for years. Now, if I could only get internet faster than the pitiful Xplornet terrestrial wireless service I am stuck on.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet @sariegowie You can help by providing the services you advertised to them instead of ... not ... providing the services you advertised to them.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Was he on his way there in a fruitless attempt and fixing their connection? Pro-tip: the issue is on your tower side, because it's oversold.
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brandon smith
(@brandon90053725) reported
@Xplornet You rip off all The elderly blind because there are a lot of elderly people living in rural areas who don’t know anything about the speeds they’re getting and you just give them anything and justify charging $100 a month because you guys Literally the definition of ****
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Jaclyn Mackenzie
(@JackieM_7) reported
@Xplornet as opposed to your staff simply cancelling it. I literally was not in my right mind and my distress was easy for anyone to read. Since this happened, you resumed my "service" at an address that is no longer inhabited by anyone. You sent me bills for ZERO usage. And when
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Charles Braedley
(@cbraedley) reported
@Xplornet Does your service even reach them yet? They're one of the tens of thousands who are supposed to be getting improved rural internet services in @MunColchester and Cumberland, NS. Maybe use your platform to demonstrate the strides your company is taking to offer improved service.
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Mario
(@mci2273) reported
@SpaceXStarlink is there anyway to get in on the beta for the Acton On Canada area? @Xplornet can’t give me 1mbs / sec anymore. Please help!
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Fast Jeff
(@fastjeff) reported
@Xplornet Look, another pointless tweet from xplornet that has nothing to do with their terrible service.
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Mario
(@mci2273) reported
@Xplornet is anyone else having issues in the Actin On area? Ive had no internet all afternoon and evening. Restarted everything many times. Antenna included
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Jaclyn Mackenzie
(@JackieM_7) reported
@Xplornet hi. Please train your staff to let clients who want to leave go instead of coercing them into making bad decisions for themselves. When I was leaving a horrid, abusive relationship I was apparently talked into putting an account I knew I would NEVER need again on hold..
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Fast Jeff
(@fastjeff) reported
@Xplornet Essentially telling their customers that if they don't like their horrible xplornet service, take a walk. Sounds about right, xplornet is a terrible ISP.
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Kilz Knight
(@Kilz_Knight) reported
@LinusTech @elonmusk @SpaceX Ah yes, let's hope they offer better stability and speed than xplornet (you are locked at 1mbps upload with xplornet unless things have changed since 1 year)
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Walter Robinson 🇨🇦
(@walterrobinson) reported
@SteveClarkPC Mr. Clark, what about your constituents who are WFH but can't get reliable internet service from @Xplornet -- they could lose their jobs, their university age kids are losing semesters and your government has contracted with/promoted this company. #onpoli
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet **** off with this bullshit
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Fast Jeff
(@fastjeff) reported
@Xplornet The morse code machine that was employed as a communications device in those days is very comparable to the speeds you will get if you sign up for xplornet. Xplornet would have trouble beating the pony express in sending a picture across Canada.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet I bet if they are one of you customers they don’t offer free wi-fi cause it would never work.