Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Hamilton, Edmonton, Calgary, Coquitlam, Grande Prairie, Brandon, Toronto, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rickdiculous
(@rliwczak) reported
@INeededTheMoney @Xplornet Ya can't say I disagree... service was amazing for a year. Now it's gone to **** . Peak loads down to continual buffering. CCI acquisition had old infrastructure and now they are using it too. Very disappointed. Have several friends in this area with @starlink. Rave reviews.
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Milha
(@MilhaPasit) reported
Imagine only having a tiny fraction of what is actually needed for survival and then having it stolen by a scam company that refuses to be accountable. **** Xplornet! I have enough stress without wasting all my time contacting them repeatedly only to get nowhere. Never use them!
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Wildóttir.eth
(@wildottir) reported
Sporadic internet for a week now. @Xplornet needs to get their **** together.
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skoden
(@djskoden) reported
@Xplornet i live in rural ontario have xplornet but don’t have good service please please please upgrade more towers
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Des Cartier
(@motordes47) reported
@WellyAdvertiser I have objections as soon as I hear the name Xplornet. Never had more inconsistent, poor service.
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Milha
(@MilhaPasit) reported
@Xplornet I never said I was having trouble getting in touch. I've called and emailed over and over again and nothing gets resolved. All I get are shady excuses that constantly change and absolutely no accountability or actual help. I'm going to be filing a complaint with the @BBC_BC
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Elon Tusk
(@Elon_R_Tusk) reported
@PremierScottMoe The first layer was fiber in the cities, then DSL for smaller places, then cellular for fringe areas, and ****** Barrett Xplornet got subcontracted by SaskTel for everyone else. The SaskParty never fulfilled their promise, and internet remains expen$ive in Sask. #skpoli
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HRC
(@dreaming_high) reported
@Xplornet have had incredibly bad reception this last year, especially in the last few months-have been told our tower is down, refuse to exchange equipment- get told by techs to email and vice versa- SK rural- who do I switch to for an internet provider?
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ChloroquineGuerilla😊
(@ProlongingCovid) reported
@CatusPetasatus I've already got Xplornet, going with them, their telephone service is new. I'm having my antenna upgraded so I can do streaming.
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Milha
(@MilhaPasit) reported
Snowed in, can't afford snow removal because I can't even afford food, heat, bills, meds, water, other basics. On top of it all my place was robbed and then Xplornet wrongfully took $ from me again and won't help me resolve it. I need to see my dr but can't get out. I hate this!
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Melodie Osborne Scott
(@mellybelle57) reported
@Xplornet It doesn’t help. Spend an hour to have it work again for another one and then back to the same thing so expensive for crap service
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Milha
(@MilhaPasit) reported
Thanks to @Xplornet wrongfully stealing money from my account I now have nothing for food and certainly nothing to go towards the heater I need. It looks like I get to spend the holidays hungry and cold and they won't even help and just give me bullshit whenever I contact them.
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In Training
(@Engoddyn) reported
@APLenehan @Xplornet The absence of dialog on this tweet, the company you chair and the twitter page is reflective of how forgettable the garbage you peddle.
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Milha
(@MilhaPasit) reported
@Xplornet I've spent way too much time and energy getting "assistance" repeatedly calling. Speaking to someone doesn't help when lies keep changing every time and nothing ever gets resolved. It only causes more stress and wastes time until another #fraudulent payment comes out. #Scam
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Jeff Geisel
(@GeiselJeff) reported
@Xplornet How about putting one near south Wellington or north woolwich !! Service is **** here !!
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Milha
(@MilhaPasit) reported
NEVER use @Xplornet! They are a rip off with terrible service so I cancelled as soon I as another provider became available. They are still taking money from my account and their responses are unaccountable, dishonest, and extremely shady!
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Michel Benoit
(@BenoitFamFarm) reported
Hey @Xplornet thanks for buying out CCI and making an already ****** Internet service even more ******! Yikes. Come on Starlink…get over here @elonmusk
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Arpad Hild
(@zotfot) reported
@Xplornet It never helps y'all need to launch a new satellite, starlink is available where iam now, my buddy is getting speeds of 283 mbps with starlink
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Paul Chatten
(@pcincognito) reported
@Xplornet Please check the Hilton tower appears to be down!
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Stacey Jaeger
(@staceyajaeger) reported
It’s 12am SE Calgary. #xplornet is down again. It seems to be a ritual for every night. I have only been back with them for 2 weeks and it brings back all the memories of why I left them 3 years ago.
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kyle
(@fukyle565) reported
Day 2 with @Xplornet being down, guess no grey cup for me
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Matthew Prevost
(@matthewp83) reported
@adamjav97 @JohnHansenCa @Rogers Haha I'm coming from Xplornet satellite Internet. I can handle a terrible provider.
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ
(@JohnnyKasudluak) reported
@Xplornet , Customer Service Representatives working this evening? Website changed again. I can't add more data on my own anymore. Are there other service plans available to existing customers? Options disappear when I enter my postal code.
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Ian Cavanagh
(@Ian_Flyfish) reported
Is there an @Xplornet internet outage in Cambridge narrows/ Wickham right now?
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yeoj
(@JDoxtator) reported
Had @Xplornet for 3 days and it's only been working for 1 of those 3, on top of that the technician won't be able to come and fix it till the 20th. 😡😡
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HRC
(@dreaming_high) reported
@Xplornet I have called in to your service and wasted so much of my valuable time on MANY occasions- none of which are resolved. My neighbours have left xplornet because of the same reason- this is a PR stunt acting like you will fix this- paying the Bills, 25% of the time works
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Lynne/CarlynServices
(@CarlynServices) reported
from
Gravenhurst, Ontario
@Xplornet Could you maybe update your twitter feed with what is happening with your service. I haven’t been able to get wifi in Gravenhurst since last night. I understand there are weather conditions, but a little update would be nice.
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Milha
(@MilhaPasit) reported
NEVER use @Xplornet! They are a rip off with terrible service that have wrongfully taken money from me even after I cancelled my account. The responses I get are inconsistent, dishonest, unaccountable, and extremely shady! They won't fix it and that leaves me with no groceries.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca All connected to a piss poor @Xplornet connection!
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Ron Murphy
(@Canoeproduction) reported
@Xplornet Posting pictures of a friggin moose when your service is out all over southern Ontario makes a lot of sense. Maybe an update on what you’re doing to help restore service. I’ve had no phone or internet for 48 hours now!!