Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (5%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Sussex, Brampton, Brossard, Toronto, Fort McMurray, Gatineau, Mont-Laurier, Moncton, Sebright, Repentigny, Montréal, Calgary, St. Thomas, Westville and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Sussex |
Internet | |
| Brampton |
Internet | |
| Brossard |
Internet | |
| Toronto |
Internet | |
| Sussex |
Internet | |
| Fort McMurray |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kaanuk86
(@nmcintyre1986) reported
@Rogers I had this with Xplornet before and at peak times it was very poor. I'll pass, I'm looking for stable fiber op type connection. Please pass this along, I think Rogers wired high speed is nearby!
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet The tech people admitted to us they would not service the CCI tower until all CCI people came off them but they had no Xplornet ones we could switch to and we were NOT going to go on their satellite plan as they couldn't guarantee service would be better. 2/2
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Kristine O'Brien
(@bloomingrev) reported
Hey @Xplornet your customer service is exceptionally awful. Like, extraordinarily wretched. Terrible. Useless. Pathetic. I hate giving you money and look forward to the day there is another option in our rural area. #ruralontario
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Chris LaBossiere 🌻 🇺🇦
(@ChrisLaBossiere) reported
from
Minton, Saskatchewan
@Making8 @Xplornet I was able to get it after about 4 months waiting. I thinks it's actually better now. Support is not great but it's pretty much trouble free after it's setup. We're getting 80 mbps downloads instead of 3-4, so well worth it.
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Pat St.Germain
(@PatStGermain1) reported
@Xplornet Already did to receive the automated message that the internet is down in my area. Go figure! When you need reliable rural internet for work, Xplornet is not it. Service calls resolve nothing unless it’s to upsell me to a new package with the promise of being more reliable!
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Jennifer Stadtke
(@jstadtke1) reported
@mrrgteacher @Xplornet Our service 5 minutes north of the 401 is so inconsistent that we wish dial up was back
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MeanGene
(@MeanGeneOil) reported
@Xplornet I actually moved homes so I didn’t have to put up with Xplornet. Never heard of starlink… probably because my internet was so bad.
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chris
(@chrisveitch) reported
@elonmusk Hey elon I live in erin Ontario and they were supposed to run fibre but somehow they did across the street and we have slow internet with xplornet 5mb isn't enough can't even hook are security cameras up because it's so slow
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Neil Fletcher
(@NeiltheFletcher) reported
@CathyLMacDonald Xplornet is turning off service in N Yukon. Will you continue if Feds / YG provide funding? Need to work a deal to maintain service.
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“Fringe Minority” Bill🇨🇦
(@dusttheliberal2) reported
@Xplornet Your service is garbage, it should be a crime that you have a virtual monopoly on service to rural internet, your technician was just here and I was getting tons of service, then he pulled out of the driveway and same typical junk, how much government subsidies do you get
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Adam J. Humphreys
(@Making8) reported
from
Calgary, Alberta
@ChrisLaBossiere @Xplornet Ya but does anyone actually have Starlink out here? My buddy has been waiting over a year and apparently support isn’t ideal. I hope they pull it off but early days yet.
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🇨🇦
(@lmn071966) reported
@Xplornet Hi I contacted support, they are sending a service man. Thanks for your quick response.
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Geanine Edith Robey
(@RobeyEdith) reported
@jstadtke1 @Xplornet Starting day 9 w-out service. Upgraded my data plan for $15 mo. x 12 = $180 as daily charges too high. Don’t know yet Mom’s costs. Drove fr friend’s w/ wifi ( 4 work) to receive 8:15 - 8:30 call re: 2nd repair time. Came @ 9. Should’ve been fixed the 1st time! Unacceptable!
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Scully
(@HANSENKTH) reported
@ChrisLaBossiere @Xplornet Once I get mine hooked up Telus is out the door. And once I get access to my business line they are toast there as well. Worst service ever.
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Dom
(@IAmMeJustDom) reported
Hey xplornet. Some of us need internet to work, please fix your ****
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JR W
(@JRW34920847) reported
@elonmusk Change it to Xplornet, since Starlink is getting just as slow
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Bluebird (SkiAspen.eth)
(@BluebirdX11) reported
@rkhazzam @Xplornet @SpaceX It’s magical. Setting aside technical performance (poor), xplornet has, in my estimation, the worst customer service offering I have ever experienced from any company in my life. Starlink - so far so good. Lightning fast at the outset. And works.
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Jennifer Stadtke
(@jstadtke1) reported
@Broadviewfarm @Xplornet Ditto #xplornet = no service. Dial up was better.
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Jay Averill
(@Jay_Averill) reported
@ChrisLaBossiere @Xplornet Had to do the same. They just can’t compete with the speed and reliability of Starlink. Xplornet did have great customer service but that can’t compensate for a poor product they aren’t upgrading.
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet Thank you but no, just talked to another person this morning being offered to go LTE - their CCI tower just went "down" and will no longer be serviced. The funny thing was until Xplornet took over they had no difficulties with CCI service either as it was dependable and enough.
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Pat St.Germain
(@PatStGermain1) reported
@Xplornet Just another day in Picton without internet. Same old same old with Xplornet,- expensive, slow and unreliable. While there are few options in the County, you could be the worst!
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Jennifer Stadtke
(@jstadtke1) reported
@lmn071966 @Xplornet You are fortunate. #xplornet refused service. They admitted to our tower being oversold. Wouldn't that be bait and switch. Unfortunately our Township doesn't value services to their citizens
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Chris LaBossiere 🌻 🇺🇦
(@ChrisLaBossiere) reported
Cancelling rural internet with @Xplornet - as they fight the expansion of Starlink at 20X's the speeds, is a customer experience worth selling tickets to. The "Loyalty" department is kind of angry right now and I can't imagine the training needed for them to stay on script.
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Iain Reid
(@IainReid10) reported
So happy to have made the switch to @The_Vianet fibre internet. Goodbye @Xplornet - we will not miss your incredibly slow speeds and poor technical support.
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Aedes Scheer 💙💛
(@NewtAedes) reported
@Gudie Meanwhile Xplornet is cutting off satellite service to remote clients in the Yukon (or those north of Whitehorse). Could we use some of that money to extend the service here until an affordable alternative provider can be found? @drbrendanhanley @Premier_Silver
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Henry
(@8220) reported
@Xplornet You have very screwy procedure!! If a technician comes to see whether I can upgrade my service & it turns out I can't, then I have to pay $75 fee -even though your people said it should be available. This is pure bull manure! @cbcgopublic
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Emerald (Ezzie) Gibson --- DJ Ez
(@EmeraldGibson1) reported
@Bell_Support @Bell Bad customer service and no call notifying me they cancelled the appointment (Book 2 weeks ago) to install Wireless Home Internet. If you want my business you need to wave the fee or @Xplornet will. The Tech workload should not affect me.
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet We happy to switch from Xplornet to be on CCI after waiting years until there was a tower that would be line of site. Xplornet was always offline just when I needed it for my work. So now after Xplornet took over CCI the EXACT same problems are happening. 1/2
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SonofSpooner
(@ingenity) reported
@Brad_BC_Canada I was wondering when that going to happen. Perhaps more IoT/IPv6 surveillance trinkets are coming on stream. Might explain the lack of explanation. Still beats the crap out of my Xplornet
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Mr. Restoule General
(@mrrgteacher) reported
Anyone else’s @Xplornet been down all weekend???