Xplore Outage Report
Why is my Xplore service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 27: Problems at Xplore
Xplore is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet | |
| Okotoks |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
OMG the #Internet sucks so bad in #Iqaluit #Nunavut I can’t even load any news site. What’s going on @Xplornet internet keeps dropping
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Robert Mcelroy
(@RobertStope1973) reported
@NayHarley Do it. Starlink on its worst day is still 100x better than Xplornet on its best
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MsKatastrophic
(@MKatastrophic) reported
@Xplornet I’ve responded and have a copy of my response in the dm’s. It’s your move to fix this issue. Fulfill your end of the contract I have been paying a lot of money for.
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Mayor of Thunderhill
(@Mullin_95) reported
@lukelelond @BaldurBarons @Xplornet 1/3 the price lol, my only complaint is the $140 a month price tag. But you gotta pay to play
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B1noo
(@Binoo_Snipes) reported
@Xplornet Why is my internet so bad i cant even run any game. I have to use my phone hotspot that works way better than my internet. Even if im the only one on my wifi i still get 1000 ping. Fix your internet please
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Jesse Campbell
(@INeededTheMoney) reported
@rliwczak @Xplornet @starlink And the way they throttle is also insane.. with 6 kids that need internet for school as well as my wife being in college by noon our speeds are trash. We live out in the country and they are the only service provider... For now.
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Kevin Smith
(@Kevin7113) reported
@lisaolie @Xplornet Is xplornet service transferable from home to a cottage?
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Luke Lelond 🇨🇦
(@lukelelond) reported
@Mullin_95 @BaldurBarons @Xplornet I like the fibre, it’s fibre to towers but $200 setup, $56 after that. Knew lots of people paying $140 plus for crap explore net when I had it.
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Desirae
(@DesiraeRosee) reported
I’m about to chuck my #Rogers internet box out the fckin window and go back to xplornet internet .. wtf is this **** 🗑
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Tyler Burns
(@windypopfarm) reported
@NESaskFarmer I'd take Starlink over Xplornet any day. Well over 50, close to 100 down. 25 up.
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Mayor of Thunderhill
(@Mullin_95) reported
@ayrporte @Xplornet Because for $20 more a month you get 20x the internet, it never slows down. They don’t throttle your speeds after 6pm. Their service was terrible, customer service even worse.
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DarkArt.ist
(@darth_shartist) reported
@Xplornet not happy you changed my Sat Internet package so I have to buy these rinky-**** add-on packages if I go over... brings my business to a halt and takes 5+ minutes on reduced speed logging on to your site to buy the stupid packages.
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Mike
(@Horsham95) reported
@Xplornet I'm offering advice. Do not sign up with this company. They will oversell and you'll get slow speeds no matter what speed you sign up for and charge you top dollar.
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Vera said that?
(@forlinor) reported
@Xplornet is there an outage in Simcoe county? Internet has been down 2 days, powercycled everything then tried to call support and the wait is 63 minutes. I have to go out so can't stay on the line. Just want to know how long this is going to be.
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Byron Peters
(@albertabyron) reported
@Xplornet Unfortunately your product is so poor in my community that you can’t download the app while connected to your service… perhaps have an engineer or 2 focus on actually ensuring that the ‘high speed internet’ switch stays turned on
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🇨🇦 🇮🇪 💉💉💉
(@2hounds) reported
@Xplornet you have an internet outage in the Centreton area in Ontario. Do you have an eta for when it will back up?
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Cindi Sawchuk
(@sawchik) reported
@Xplornet problems with wifi near #athabasca
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Jason Allonby
(@jasonallonby) reported
@ProRoundtable Well my wifi did just go down but I think that's more of an Xplornet problem
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Repinerator
(@Repinerator) reported
@Xplornet By tomorrow, I will be on day 9 of my internet being completely down. Servicing dealer won’t return my calls, Xplornet says they will “escalate” my claim. The problem is that I simply need a new modem. No one will help me. I’m being held internet hostage.
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Michelle Duckworth
(@duckworth_8) reported
@Mullin_95 @Xplornet You couldn’t even pay me to have Xplornet. Made that mistake once because there were no other options.. Never again.
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Nyles Desrochers
(@BaldurBarons) reported
@Mullin_95 @lukelelond @Xplornet That’s what the rfnow will be for us too. I’ll pay it instead of this garbage.
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Mayor of Thunderhill
(@Mullin_95) reported
@ayrporte @Xplornet My solution to solving Xplornet’s issue is buying Starlink
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Ian
(@ayrporte) reported
@Mullin_95 @Xplornet We have been with them for 15 years. Can count on 1 hand issues. Must be there issues What is your solution to solving the issue?
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MsKatastrophic
(@MKatastrophic) reported
@Xplornet “Sorry, the technicians say that it is just peak hours for internet usage and to try again in the morning.” THIS IS NOT MY PROBLEM!! Telling me I can only receive HALF of the service I pay for on a good day is NOT GOOD ENOUGH. Telling me I can’t use the service…
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Jesse Campbell
(@INeededTheMoney) reported
@rliwczak @Xplornet @starlink Yeah, when I set up my most recent labtop, when connecting it to my wifi, it actually told me that the "security network was outdated consider changing networks or talk to your service provider"
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.
(@DonBrrr) reported
@Xplornet yoooo you guys have **** internet my latency is 999 LOL
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starlight productions
(@StarLightXfilms) reported
@Xplornet yo why dose your wifi suck so hard I can’t even play online games or watch a YouTube video on 1080p or 780p it can hardly run 240p like wtf and I had been paying 100 something dollars for 4 years now you guys need to get better plans this is not 2010 anymore
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Sean Jemit 🇺🇦
(@SeanGemm) reported
@Xplornet Your satellite service is terrible. Not usable. We pay $130 a month and hope to be able to send a text message. Usually, they fail to send.
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MsKatastrophic
(@MKatastrophic) reported
…is not good enough when I pay a ridiculous amount of money for @Xplornet ‘s top package. 50/10 is bad enough, but paying for that and receiving 28/6 on a good day? That’s fraud. Telling me to not ask for the service I pay for is **** service. And you’re the only one in area.
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mas
(@thepooppack) reported
xplornet be like sorry your internet is slow here’s $30 off, hope you enjoy our services.