Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (73%)
- Wi-fi (16%)
- Total Blackout (7%)
- E-mail (2%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Mississauga, Ottawa, Toronto, Calgary, Halifax, Montréal, Winnipeg, Cambridge, Edmonton, Waterloo, Toronto county, London, Vaughan, Regina, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Internet | 17 hours ago |
|
Ottawa
|
Internet | 1 day ago |
|
Toronto
|
Total Blackout | 2 days ago |
|
Toronto
|
Internet | 2 days ago |
|
Calgary
|
Internet | 4 days ago |
|
Toronto
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Commissioner Miner (@fanCRTCProfling) reportedEveryone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC
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Sherri Richard (@rich_sherri) reported@mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.
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Jo Watier (@kowalat) reported@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
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who cares (@ChewyChewyChomp) reported@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
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Nick Dodd (@nickdodd) reportedI lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.
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Joe Jansen (@joejansen1) reported@kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.
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Brandon Murphy (@brandonmurph10) reported@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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Justus Hickey 🇨🇦 (@justushickey) reported@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Yorkton, Saskatchewan@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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Moe G (@moegaultier) reported@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
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Georgia, yr comics teacher (@voiceshapes) reportedAnyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
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J✨ (@i_like_soup_) reportedHey Xplornet!! A customer not having internet for 6 days is not acceptable in case you were wondering!!! I put up with having 2 Mbps speeds when I pay for 50 Mbps (at a price that should get me gigabit speeds) but this is ridiculous!!!
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Ally Bryant (@Eh_Bee_Sea) reportedWe've had outages before. We pay extra so that service calls are covered. They used to be so prompt and so helpful. Now... they have me considering doing business with Bell Canada. @xplore_ca, do you have any idea how bad things have to get for ME to be considering BELL?
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Acura (@TheSmitefulOne) reported@b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.
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David Hudec (@DaveAHudec) reported@xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.
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CDN_NRG (@CDN_NRG) reported@xplore_ca Terrible.
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James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
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Lomaxcat (@VoosieVooters) reported@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.
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Chavela (@chavela85) reported@xplore_ca been having problems with your internet for a month. Now it's super slow and I have to wait for some technical department! Customer service sucks!!! Why does it take so long to get resolutions??!! Going to have to go back to starlink.
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Mike Gazzola (@The_RealestReal) reported@xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now
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Karen Favaro (@FavaroKaren) reported@cogecohelps omg….the worst internet service ever. Xplornet was better at half the price
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Michael Quinlan (@MikeSQuinlan) reported@Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.
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Mikofox 🍁 (It's for your Safety! 🤮) (@mikofox) reported@xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.
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Devin Rabey (@Devin_Rabey) reported@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
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J Snow (@DrewPeacock705) reported@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
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Fur kid Mom 🇨🇦🇬🇱🇺🇦 (@sue_platts) reported@xplore_ca 35 mins on hold at 7:30 am cdn’t take one more round of that horrible, speaker blown sounding music.
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CJH (@CJH39493411) reported@xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!