Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Coquitlam, Rapide-Danseur, Cambridge, Maple, Winnipeg, Airdrie, Edmonton, Grande Prairie, Calgary, Waterloo, Milton, Saskatoon, Halifax and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Coquitlam |
||
| Montréal |
Internet | |
| Rapide-Danseur |
Total Blackout | |
| Cambridge |
Total Blackout | |
| Maple |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Gerard Cooke
(@GerardCooke8) reported
@ReNewCanada @MBGov @Xplornet Well the Pugwash NS tower tonight is giving me .38 download even though I am paying for up to 50. Can’t watch anything tonight. Good like with this terrible service Manitoba. Do you really want to give a service like this to our First Nation friends??
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Albert Kamps
(@AlbertKamps) reported
Xplornet wireless connection speeds are approaching dialup. Help desk wait times are approaching those of CRA or AHS. Bring on starlink.
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet always same thing I get higher cost plans to give me better max speeds then hardware tower node handling capacities exceeded latencies of 5000 ms & choppy intermittent connections Calls to tech support have never resolved the issues; boils down to deficient network
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Birdmouse
(@Birdm0use) reported
@Xplornet My internet is down... why u no call back...
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the Cobblestone Farm
(@BeeBopBooBop) reported
@Xplornet hi - internet is down Paris - please fix
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Shooty McSnipe
(@ShootyMcSnipe) reported
@elonmusk long shot but there's no customer service on Starlink sites at all. I've been a telecom tech for 15 years and was with Xplornet the last several for Rural Canadians.I've been selling people on Starlink all over SK as it's the best option. Any chance for referal ID?
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Terry Degner
(@tgdegner) reported
@Xplornet garbage
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🇨🇦 Grinch🎄
(@RobM1962) reported
Hey Justin, You can stop wasting our hard earned money on Xplornet and Bell upgrades. We have Starlink, a reliable internet service without the help of the government.
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Penny Olorenshaw
(@PennyOlo) reported
@Piccia @Xplornet To be fair, we are on a wireless system, and it isn't always this slow, but we would kill for 600mbps. I can't even imagine how fast that must be. Like blinky-fast!
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Nate
(@FANate6) reported
@Sportsnet You black me out in Alberta, for Alberta games. I live in the country, 20 minutes outside of Edmonton on Xplornet. Your customer service doesn't reply to my emails. How do I get this resolved? Do NOT recommend this service for Xplornet users. #frustrated
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Chris Burke \\ t.me/findyourfriendspei
(@chriswtburke) reported
@Xplornet just checking... y’all are down in eastern PEI, right?
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet I did the restart Customer Prem Demarc equipment as well as any firewall/router for home wifi etc here & nothing worked to solve it I used the login to the modem provided & checked stats there also and nothing changed It was data traffic congestion due oversold network hardware
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AeroVu Aerial
(@AerovuAerial) reported
@ctvwinnipeg Check out the website Xplornet sucks then get back to me with this good news maybe help Starlink and we will finally have real internet
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Michael Thomlinson
(@miket136) reported
@mogrant61 It was a far larger problem during her brief tenure as Premier. After that LTE smarthubs and more extensive Xplornet coverage were options; and Starlink is about to be widely available filling the rest of the gaps.
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet fix your garbage infrastructure ffs Every day your systems go up and down You couldnt be consistent if your buisness depends on it
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Jezzie
(@Jezzie_bunzz) reported
@Xplornet your customer service is a joke… 2+ hours on hold and counting… 5 transfers and no one has actually been the correct department to help me!
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FearSkoden
(@KeiranUnknown) reported
@elonmusk My First Nation reserve has terrible internet and is in need of starlink Mr. Musk. Attawapiskat, Ontario currently only has xplornet and xittel which only offer 2-10mbs download and 2 mbs upload. We need your help.
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Charlie Walker
(@charlie1105) reported
@XplornetES #FunFactFriday Xplornet is the worst internet provider on planet earth, and are doing their best to make sure that Canada will never feature in that list by taking your money and refusing to provide an internet service.
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stuff2010
(@stuffstuff2010) reported
@Xplornet please fix your service, it can't be that hard.
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A. Newell
(@stockandpillory) reported
@Xplornet I am at the end of my rope. Every day a customer service agent gives me a new reason that my internet is less than 1MB. Apparently, even in November on a clear, sunny day, it's wind, rain, and foliage that are the issue. We pay for a service. Deliver it. It's that easy
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Dale Ketcheson
(@KetchesonDale) reported
@B2Bspecialist @Xplornet Happened to us a few years ago, no internet for three weeks, repeated service calls. Turned out Xplornet had taken their equipment off the tower we and dozens of others were pointing at without telling any customers or local service techs it was gone.
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Charlie Walker
(@charlie1105) reported
@Xplornet @chriswtburke A) they're not sorry, and B) if you do provide them with your account info, they'll block you from contacting support in the future. This company provides an awful service, and then refuses to actually offer any support or assistance.
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Sue Hill
(@SgunnerSue) reported
@Xplornet using my sons hotspot before he goes to work. My internet has been done for 15 hours!! 3045 county rd 30 Codrington Ontario Every week I'm without internet for hours and hours. I have an internet phone so no, I cant call because I have NO service.
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Marci Girling McPeak
(@mingo59) reported
@Xplornet we pay for 50, getting 1.3 to 5.1 mbs download tonight … horrible service.
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
.@Xplornet I hv 50/10 Unlimited and the service has been total CRAP for TSN sports streaming BAD. Buffering and Freezing losing plays at critical times. stopping tsn streaming and running speedtests shows speeds tolerable but connections intermittent so ping on order of 5000 ms
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Nyles Desrochers
(@BaldurBarons) reported
**** is xplornet trash. I cannot wait to get rid of them
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet Can’t read French but fix this tower
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Scott
(@NFSSmith) reported
Thankfully #Xplornet has a reasonable service offering because Bell & Rogers both cap their rural wireless plans at 50GB/month and charge more per month than I pay for unlimited...
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Rock & roll baby
(@out_o_the_woods) reported
@Xplornet Your service is completely unusable but thanks to your monopoly we have zero other options. Pathetic
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Charlie Walker
(@charlie1105) reported
@Xplornet haha, note the "up to" in there - in reality, what you'll get is 2mb for 18 hours a day, and zero connection for the other 6. If you want awful service, and even worse customer support, then sure, give Xplornet a call.