Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Dartmouth, Brampton, Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Steinbach |
Internet | |
| Dartmouth |
Wi-fi | |
| Brampton |
Internet | |
| Edmonton |
Internet | |
| Ottawa |
||
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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ChrisC
(@FPSCiliberti) reported
@Xplornet what is your issue in Wooler ONT ? Service always not working or slow as evolution ?????
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Reiko Koyama
(@reikokoyama79) reported
@Bill5250 @Xplornet I have done this! Supposed to be before the end of 2021... Until then, I have to deal with providers who don't actually care about keeping me as a customer.
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stephanie
(@stephanie4tin) reported
@Boboljinks @Xplornet they overload all their towers it’ll never get fixed, maybe for a few hours but nothings permanent with them.
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Brooke Runions ♉
(@BrookeRunions) reported
@Xplornet This company is brutal! Every other week you guys are "working" on the tower. Fix the tower in Harrowsmith the first time properly and you idiots wouldn't have to go back 3 times a frigging month ! **** company
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet @EricssonNA Horrible service
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jbone3point0
(@jbone3point0) reported
1 more week with ****** @Xplornet “internet”. Can’t wait to call those useless pricks and cancel. #xplornetsucks @SucksXplornet
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Stockyrds
(@stockyrds) reported
So its quite apparent that @Xplornet wasnt properly prepped to assimilate with cci. They didnt even give a heads up that they were migrating the 2 together. Day 4 without home service and 6 phone calls later and still nothing. Thzts the type of service rural people deal with!
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Mike Mac
(@agento1001) reported
@Xplornet 45 Minutes on the phone just to cancel a service AND THEN they tell me I have to climb a ladder and retrieve some piece of the dish before they can cancel? What a ******* JOKE!
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crimson
(@ilyCrimson) reported
Xplornet is a joke of a internet Service
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DanaA
(@lifewith3boyz) reported
@Xplornet You have had ample opportunity to review our account. Xplornet was good when it was Netset. Now it sucks. Usually I shut off my wifi when I get home at night and my data with Telus works great! Would never recommend @Xplornet
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Susan Flett
(@SusanFlett) reported
@Xplornet why does "maintenance" work on the area tower affect our satellite service?
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Bow Legs
(@legs_bow) reported
@reikokoyama79 @Xplornet I have Telus in town - the Flames/Oilers game last night was 'jumpy'. Poor performance by the provider.
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Stockyrds
(@stockyrds) reported
@Xplornet Yeah its still out and waiting for a call back from tech support
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Sue Hill
(@SgunnerSue) reported
@Xplornet my internet went down around 9 pm. Its now after midnight and its still down. Codrington, Ontario.
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Brad Magnus
(@BradMagnus4) reported
@reikokoyama79 @Xplornet worst internet ever.....dial-up was better
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Aroz🍥
(@ItsAroz) reported
Pt.2: im currently with @Xplornet where I am consistently only receiving 30kb/s when they are supposed to be giving 1mb/s, would really love to leave this terrible service asap, however when I look on the app for starlink it just says that its expected mid to late 2021, with no
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Mitch VanderBoom
(@mitchv667) reported
Tonight I’m streaming the Steelers vs Seahawks game (and by streaming I mean staring at a blank tv because @Xplornet service is completely non existent for the 3rd night straight) I’d do I speed test but I can’t even load google lol
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Kizzie
(@Boboljinks) reported
from
Peterborough, Ontario
@Xplornet I did that, no idea when problem would be fixed - have to “ tolerate it” while they try to repair in back end. THIS IS NOT SATISFACTORY!!
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Barbara Ellis
(@bellis1994) reported
@reikokoyama79 @Xplornet Yea, we were affiliated with them. Too bad - hope they figure it out.
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Marc Desgagne
(@mdesgagne88) reported
@elonmusk When are we getting Starlink internet, I signed up about 6 months ago, I leave in Trenton Ontario Canada, you said Oct, mid Oct now and nothing, I am so tired of crapy Xplornet, 13 years of overpaying for garbage internet, please help, a 32 years Canadian Forces Vet
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stephanie
(@stephanie4tin) reported
@Xplornet any reason my internet has been out for going on 2 hours for no reason? people have lives and work doesn’t just stop after 9pm fix yourself. Jesus christ this is insane.
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Rob Good
(@medic969) reported
.@Xplornet Internet just went down 5min before a zoom meeting…..second morning in a row…..looks like it was down throughout night multiple times as well. What is happening?
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Gerard Cooke
(@GerardCooke8) reported
@B2Bspecialist @Xplornet Good luck with anything from xplornet. Over the weekend the Pugwash, NS tower was giving me a 1 to 2 download. It’s been this way for the last year horrible service!!
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Reiko Koyama
(@reikokoyama79) reported
Hey @Xplornet I just spent 45 minutes on hold, to talk to the most condescending person I've had to deal with IN YEARS. This is one reason we left your crap service years ago. Guess you had to buy a whole company to get me back...
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Kizzie
(@Boboljinks) reported
from
Peterborough, Ontario
@Xplornet I did that, it’s still not fixed, we’ve trouble shot many many things. I need this solved by tonight
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Susan Glowa Burgess
(@Susanglowaburg) reported
@Xplornet Go with Starlink, run from Xplornet! Worse service, horrible customer service! You can thank me later because you will have enough data and the speed to do so!
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Michael Thomlinson
(@miket136) reported
@reikokoyama79 @Xplornet I've been on the list for Starlink for ages. Had Xplornet years ago and had to bail; terrible service and performance.
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St9nyBoy
(@St9nee) reported
@Xplornet fix my internet **** say
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Vern Harwood
(@laxdad30) reported
@Xplornet I called for help and they sent a tech over that changed my service because I was getting more speed than I should. With service now below 1 Mbps and 2 kids still in school, I cant afford the risk of asking for help again.
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Rob Good
(@medic969) reported
@Xplornet Thanks. That’s what I figured. Have you ever thought of an app that customers could go to see outages and estimated fix times? Kind of like what @FortisAlberta has for power issues?