Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saint-André-Avellin, Charlottetown, Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton and Olds.
| City | Problem Type | Report Time |
|---|---|---|
 Saint-André-Avellin |
Internet | |
| Charlottetown |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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from the void
(@semiotechnic) reported
@Xplornet are you folks experiencing an outage in some service areas???
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Lin R
(@Blu_Butterfly8) reported
@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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Papercakes (Villain Era)
(@PaperCakes) reported
@janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident
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Jean-François Mezei
(@jfmezei) reported
@Cory_Boehm No. Xplornet was just PR exercise with Xplornet never having intention to invest and develop a large network from scratch. (in fact, the real Xplornet spun that business off and it is now shutting own).
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Arjentine - Free of FFXIV
(@Arjentine) reported
Another day ruined by the curse that is xplornet /xplore internet "service"
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yeeet
(@TheSmichers) reported
@xplore_ca Today Xplore decided to upgrade the tower in our area, except they didn’t contact us about upgrading our equipment. Good job xplornet, thanks for the sales pitch to upgrade now that you’ve discontinued the service we pay for… ******* garbage company through and through
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Commissioner Miner
(@fanCRTCProfling) reported
I wonder if we should ask how Xplornet (Xplore?) is doing in Atlantic Canada? I see absolutely nothing from them. Maybe people just can't connect? But, heh, is it worth even wondering about? That service goes down with snowflakes. #CRTC
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Byron Darlison
(@ByronDarlison) reported
@Xplornet if you are having me wait 56 minutes to have someone offer me something better to try to keep me as a customer I have to wonder what are you thinking? This customer loyalty process is not going to warm me up to accept what you are proposing. The opposite actually.
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Rob Anderson
(@randerson137) reported
@AdrienLouisSala Bruce Owen, spokesman for Mb Hydro, said all existing contractual obligations will continue to be met either by Xplornet or MHT “the fibre-optic network will continue to be owned and managed by Mb Hydro, providing safe, reliable energy to Manitobans at the lowest possible cost.
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Bobo Baggins
(@Addy_Bo) reported
@cbraedley @CBCNS @nsgov I literally signed up for Xplornet today. Been livi mg without internet at the house for several years, reluctant to pay for Xplornet. They have promos now that are palatable and give me something until Fibre arrives next year. It’s sad in this day and age to have these issues
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
@BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz
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Orabidoo
(@Orabidoo2) reported
@1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.
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Ery 🍒 🇨🇦
(@eRyJaCks) reported
@xplore_ca @xplornet My xplornet internet down AGAIN for the third work day in just under 2 weeks. For someone who needs internet to be able to work from home, it's not cool! Service was great until 2 weeks ago. What's going on @xplore_ca??
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Byron Darlison
(@ByronDarlison) reported
@Xplornet could we please just both agree that I no longer want to be a customer and could you please just make that happen automatically? Because #THISISNUTS Thank you.
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Ed DeBruyn
(@debruyn_ed) reported
@ConsumerSOS The inhabitants of Pretty River Valley, near Collingwood, Ontario, kneel before God of Elon because Bell, Rogers, Telus, & Xplornet can not provide cellular/internet service even close to what StarLink Satelite service provides. Yet 🇨🇦’s pay highest fees in world. Good travels!
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Metal Wolf
(@m3t4lw01f) reported
Does anyone know if Xplore Mobile has improved from the Xplornet days or are they still a criminal enterprise that lies about everything? I'd tag them but one account is protected and the other has me blocked. I presume because they got tired of me calling them on their ****.
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Bigwifi.ca
(@BigwifiCa) reported
Tofield** Telus service tonight 1-5 am Telus is working on their router in Tofield over night and they expect brief outages on all services . This may effect Xplornet, Telus , Big Wifi , and Eastlink.
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Tyler Burns
(@windypopfarm) reported
@ChadRCaswell @KristjanHebert But then the public funding then goes to Xplornet, one of the worst service providers out there. 🤔
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Andrew Single
(@Beardune) reported
@nathan_koop Xplornet taking over MBNetset was a big step down in quality. Manitoba has squandered the value of all the dark fiber that MB Hydro put in, and now Starlink is making it obsolete.
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CityyGal
(@LLowney49) reported
I had @xplornet, the service was terrible, usually single digit download speeds when it worked at all, so I canceled it. I am 73 years old and they expect me to climb up on my roof to retrieve a piece off the dish or they are going to charge me $500. #xplornetsucks
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
@Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?
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Josh Boileau
(@BoileauJosh) reported
When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.
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Beverly | 📌Commissions open in pin!!📌
(@ShazelFable) reported
My internet has been on and off since yesterday. Xplornet internet freakin sucks DX
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Arjentine - Free of FFXIV
(@Arjentine) reported
Xplore (xplornet) Satellite speed's like water running through a clogged drain (except for if it's raining, in which case it just doesn't work at all -- also metered!). #learnfrommymistakes #theworstserviceinNS #atleast
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divine bovine
(@divinebovine1) reported
Our Xplornet is almost 1/10 the speed of dialup tonight. Fix your **** or prepare an exit strategy.
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Jill Harris 🪄
(@jilliancynth) reported
@JennArndt Our ONLY Internet option for our new house is Xplornet, and it's HORRIBLE. So frustrating. So expensive for extremely slow Internet.
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Commissioner Miner
(@fanCRTCProfling) reported
Also, why is Xplornet not made party to this #CRTC outage file? Do they not operate at all in the area hit by hurricane Fiona?
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Cee Littlelight
(@sarCeeLight) reported
Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.
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Ryan (CRASH) Barton
(@Crashola) reported
@BrentStaeben My parents live in a dead spot for cell service, but have Xplornet and seems to work pretty well for them (and me when I visit)
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Charles Braedley
(@cbraedley) reported
@Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...