Xplore Outage Report
Why is my Xplore service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 03: Problems at Xplore
Xplore is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Stratford, Middle Sackville, Cambridge, Midland and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Vancouver |
Internet | |
| Saint-André-Avellin |
Internet | |
| Charlottetown |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Nuttall
(@Dnuttall1985) reported
@Xplornet internet's been down 3 days, what's up???
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Julli
(@judlill) reported
@Xplornet rip off service when we pay for more than we get
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Cedar Shih Tzu 🐶/ Angel Coffee Tzu 🦋🦋🌈🇨🇦
(@coffeeShihTzu) reported
@Georgieboysmum Options in NB Bell, Rogers and Xplornet X does not offer cell and internet is spotty. In 2020 we called both Rogers and Bell about setting up accounts here in NB, Bell told us they wouldn’t come to the property while we were in quarantine, (2 weeks) Rogers said no problem 🤔
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Bernadette Mason
(@bernie_mason) reported
@vote4robgill Add Xplornet the worst company ever for speed and customer service. System would be down for days didn’t care and no compensation
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Julli
(@judlill) reported
Up your service @Xplornet or you go outta business to @starlink
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Richard Bethell
(@RichardBethell) reported
@Xplornet Please restore service in Prince Edward County
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Canuck🌻🇺🇦🌻
(@Cre8iv_Canuck) reported
@RogersHelps @MburuNju123 @xplornet Rogers is crediting back lost services so I would expect same of my lost day of service from xplornet as well.
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Aaron Miller
(@awmiller21) reported
@chrisjgalway @Xplornet Our service has been off and on over the weekend. This after a recent upgrade to ‘faster and more reliable’ (and more expensive!) service.. Yet, @Xplornet will continue to bill.
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Julli
(@judlill) reported
@Xplornet So you can tie up my time and not fix the service we get 😡 I’ll be calling to cancel and switch to #starlink look after the customers you have already!! Internet down again tonight
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Adam Peters
(@adampete78) reported
@BrentHCameron Xplornet doesn't look so bad now!
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Martin 🍁⛳️🛶🇨🇦
(@martinmc1964) reported
@Xplornet @bruceanderson What about the rest of us with lousy service from @Xplornet ???
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CGS-Opinions R My Own
(@CGS75403388) reported
@xplornet Price increase for less service...just another predictable day #sh*tservice
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Ursula Da Rugna
(@hartell1) reported
@Xplornet southern alberta, no satellite internet, is there an outage
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Julli
(@judlill) reported
Time to switch to Starlink @Xplornet worst provider ever slowest speed ever when we pay for more than we get
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BoSox fan in Blue Jay land 🇨🇦
(@SMac902) reported
It's a sad day when a company (@Xplornet) can make Bell look good! Spent over an hour on the phone with and Xplornet rep due to internet issues and the best you can do is a July 20 service date. Sidenote, the rep. was professional and my beef isn't with him.
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Chris Galway
(@chrisjgalway) reported
Maybe the reason @Xplornet isn't communicating outages is because they are using themselves as an internet provider and their service is down
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GageCan🌿
(@GageCan) reported
@Xplornet @Awallis11 Is there a problem in the Waterford, ON area? We haven't had service all day.
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amy
(@purvis_amy) reported
@Xplornet can you kindly get your **** together already- a week plus with spotty crappy internet signal. Need internet to work in order to you know, pay your inflated bullshit fees. #rural #ontario #pec
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Scott Wallace
(@Darsaw1217) reported
@Xplornet Internet still down south of Picton. Outage caused by Xplornet. 4 days of outage now. Worst service ever! Don’t see these issues of this magnitude with Bell or Rogers but because we are rural Canadians we are stuck with this useless organization. We need more options.
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Alan
(@Awallis11) reported
@wallisdesigns @Xplornet This is very poor customer service xplornet and unacceptable. At the very least you need to send out a Tweet to let your customers in Prince Edward County know what the status is - Monday/work-day is fast approaching, please put send a message ASAP.
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“Fringe Minority” Bill🇨🇦
(@dusttheliberal2) reported
Am I the only rural Canadian that is getting pissed off with the promise of high speed internet from this bullshit government? @Xplornet is what we are stuck with, a government funded bloodsucking monopoly that provides garbage for internet
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John M
(@JohnM61295246) reported
@LadyEvalle @RogersHelps It's been 2 days now. Thats like going to the store and paying for something and then being told they will let you know when you can get what you paid for. Some of us work online and Xplornet has been down simultaneously. If we are late on our payments they do not have patien
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Scott Wallace
(@Darsaw1217) reported
@AdryanBorins @Xplornet @DominicNST Same here Adrian - must work from home. So many of us got impacted last week. No apology from Xplornet- nothing. Just saw posting on down detector that Xplornet did not want to send a tech today. Thought to myself - are we back in 1922?
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JustPlainOldMe
(@plain_me9) reported
@bruceanderson @Xplornet I had @Xplornet for years as I lived in the country. They are the worst of the worst. I lived in a bungalow and they wanted to put a 30' antenna on my roof.
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DDFarmerette-LilMissUnacceptableViews
(@DDfarmerette) reported
@UweTeufel @invigilator4 I have 1 bar on my cell phone for service on the farm, 2 at the barn. Internet was with Xplornet until lighting hit my dish and blew up my computer.
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Scott Wallace
(@Darsaw1217) reported
@Xplornet Another day - another complete outage south of Picton. No updates from Xplornet- notta!!! This is day 5 - complete outage yesterday and day before. ~ 2 days of outage from 7 am to 6 pm immediately before that. Thinking it’s time to contact local and provincial govt?
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Neil L - Candidate for 🇨🇦PM
(@RealNeil_mtl) reported
@bruceanderson @Xplornet Had to deal with Xplornet when I lived in rural Eastern Ontario. Poor service, but they were generally the only game in town, so ...
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Greg Beldam
(@gbeldam) reported
Day 4 of no internet in all of PEC from @Xplornet finally got an auto call saying it was out in the region and they were trying to “diagnose and fix the problem” 🙄
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Rob Schick
(@Rob_schick91) reported
@Xplornet looks like internet is down in oak bluff Manitoba , any idea when it might be back up?
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Scott Wallace
(@Darsaw1217) reported
@Xplornet This was a very disruptive outage for businesses, for us who telework, and other situations. The comms from Xplornet was not acceptable. Not getting a tech to look at the outage for 3 days knowing dozens were affected was not acceptable. Not offering refunds was not acceptable.