Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Westerose, Calgary, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford and Edmundston.
| City | Problem Type | Report Time |
|---|---|---|
 Westerose |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Chatham |
Internet | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Whatever
(@MIchelleP8844) reported
@DParent49883464 @Xplornet I got the email that starlink was available in my area last week and took the time to order while on hold with xplornet support for 45 minutes.
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D.Parent
(@DParent49883464) reported
@Xplornet is there something wrong with the service in Ontario? It would be a nice service to inform customers via social media or email before you shut it all down. May I also suggest a few LONG overdue upgrades also. 😡 I wonder if Starlink is available in my area yet. 🤔🙏🏻👍
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Sean Harrison
(@ImSeanHarrison) reported
Y’all have such bad internet you unhooked both support lines AND deleted your support Twitter, what a fkn joke @Xplornet
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J.R.D
(@K_O_B_O) reported
@Xplornet are you having service issues in Hamilton area?
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Mel
(@MC_ALaCampagne) reported
@_ADsquared @Xplornet Down here too, but hung up on by an automated call system. 🤬🤬🤬🤬🤬
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Kurt Dan Horner
(@kurtdhorner1) reported
@jfkleafs @Slothii @Xplornet I don’t know who you been talking too but Starlink is far from slow lol better get a new source of information
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Jeff Hitchcock
(@Jeff_Hitchcock) reported
You're offline with xplornet and your service is...
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Matrixxxツ
(@SmevyBean) reported
@Xplornet Also, why is the service down?
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Isabh352
(@isabh352) reported
@Xplornet any update on this outage? I tried to use my phone to open a case online and couldn’t get anywhere. Will you offer credit or will we have to call back to get a credit?
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Steve Enfelis
(@s_rich27) reported
@Xplornet how do you have a province wide outage for over an hour and not post ANYTHING letting us know what’s going on?! People run companies on your service. Starlink is going to gain a lot of customers from this my god.
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D.Parent
(@DParent49883464) reported
@MIchelleP8844 @Xplornet I have forwarded my down payment to @StarlinkPage and may have to wait a few months but it will be a joyous day when it happens. I fully expect Xplornet’s customer base will be cut by 95% within 2 years, & deservedly so for not updating equipment and charging $$$ for 10/1Mbps.
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Gundi Barbour
(@GooeyGundi) reported
@Xplornet is there an outage? Beautiful day and I cannot access my wifi. #frustrated
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James Scharf
(@jwscharf) reported
Mark this day down as the official death of @Xplornet . No service throughout Ontario and everybody raving about Starlink. More federal handouts coming soon.
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Näncy W 🦉🍁
(@NancySWashton) reported
@s_rich27 @Xplornet I was thinking the same thing. @xplornet has by far the worst service in the industry. Brutal.
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JustDan
(@strange_danimal) reported
@Xplornet Internet down ,,, Can't call customer support.. Any timeline on how long the service will be down ?
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Steve Rosic
(@mysmmx) reported
@Xplornet internet is down you know it’s down and are playing like an ostrich with your head in the sand. Things happen totally understandable but keeping us in the dark is bad. You have websites and social channels at your disposal. Nothing. I’ve tried to support you, no mor e!
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Kyuu
(@Slothii) reported
@jfkleafs @Xplornet don't know what xplornet you're with but ~$125 a month for barely 5 down with regular surprise outages and poor customer service during said outages.... absolutely is NOT cheap NOR fast
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@tracyeboyce @Xplornet Outage all over eastern Ontario
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Matrixxxツ
(@SmevyBean) reported
@Xplornet Hello? May I ask where the Xplornet Support twitter went??
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VictoriaL59
(@Victoria59L) reported
@Xplornet can’t get thru on your phone line. We’re on the Bruce Peninsula ~ we’re down. Any updates? Ty
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Allan Etmanski
(@allanetmanski) reported
@jfkleafs @Slothii @Xplornet Xplornet is not cheap lol I pay $100+ for not even 5 mbps down and not even 1 mbps up.
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Hillbilly Bets
(@_ADsquared) reported
@Xplornet ETA on current outage in west-quebec? Can’t reach support.
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john smith
(@hundibundiman) reported
@Xplornet My Internet is down for the 3rd time in less than 2 months. I’ve been calling for over an hour and I can never get through on your tech line. Answer your damn phone.
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Fernando Duque
(@TheDuqueUK) reported
from
Prince Edward County, Ontario
@Xplornet service is down in Ontario and Quebec.......customers waiting to hear ANYTHING from @xplornet customer service
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Megan
(@MegabegaF) reported
@jfkleafs @Slothii @Xplornet That's far from what I hear. I hear #Starlink tends to average around 90-100 mbps on a slow day.
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Jordan Haight
(@aJustPHaight) reported
@Xplornet How about you fix the internet outage and let us know whats going on instead of posting bs.
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4nR
(@4n_r) reported
@Xplornet my internet just shut down. I called the help line but it hung up on me
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Isabh352
(@isabh352) reported
@Xplornet @CTVNews @globalnews any media can pick up this outage? This is a company being given millions in federal grants (our tax dollars) and yet Over an hour and no statement. Also how were all waiting for starlink. #xplornetsucks #xplornetoutagemarch4free
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Diana Poulsen
(@dianapoulsen) reported
@Xplornet can’t get through on your phone, are you having an outage in Ontario? Is it maintenance or something else?
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Chris L.
(@cplocke) reported
@Xplornet can we get an update on why your internet service is out across most of the country? Your service is out more often than it is working. So frustrating!!