Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (67%)
- Wi-fi (18%)
- Total Blackout (9%)
- E-mail (3%)
- TV (2%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Winnipeg, Nepean, Fredericton, Calgary, Toronto county, Edmonton, Saskatoon, Montréal, Halifax, Dartmouth, Grande Prairie, Ottawa, Red Deer, and Pugwash.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 15 hours ago |
|
Winnipeg
|
Internet | 23 hours ago |
|
Winnipeg
|
Internet | 1 day ago |
|
Toronto
|
Internet | 2 days ago |
|
Nepean
|
Total Blackout | 2 days ago |
|
Winnipeg
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Donald Carr (@realDonaldCarr) reported@KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here
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High Caliber (@RealHICALIBER) reported@PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.
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Mitchell Mcintosh (@kujala_good) reported@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
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🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Yorkton, Saskatchewan@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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🇨🇦Matthew Dunn🇨🇦 (@the905arts) reported@xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!
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Systematic Hands (@MADmarky112) reported@xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all
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Orabidoo (@Orabidoo2) reported@1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.
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CJH (@CJH39493411) reported@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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Lomaxcat (@VoosieVooters) reported@RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.
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Joe Jansen (@joejansen1) reported@kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.
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Tybernicus (@Tybernicus17) reported@LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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Papercakes (Villain Era) (@PaperCakes) reported@janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident
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James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
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Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, ManitobaBecause #Xplornet sucks so bad I’ve used all my data. I need a better option!
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.
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Ryan Morey (@RyanMor83438655) reported@xplore_ca internet down Minburn tower 2 days ago most of the day, yesterday most of the day and this morning still. Asking what others have … where do you post outages so we know what is happening?
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Dan Wiebe (@DanWiebeFree) reported@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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CJH (@CJH39493411) reported@xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.
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Lin R (@Blu_Butterfly8) reported@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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Josh Boileau (@BoileauJosh) reportedWhen the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.
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🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖 (@UAPFirstContact) reported@elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.
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nicole brown (@nicoleb1978) reported from King, Ontario@xplore_ca service is down again..... last 2 hrs.... bradford tower!
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Devin Rabey (@Devin_Rabey) reported@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
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Smokey Bull 😤 (@KingPearye) reported@ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.
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Commissioner Miner (@fanCRTCProfling) reportedDear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa
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James Carruthers (@HydraulicDesign) reported@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
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Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.