Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (8%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Mississauga, Regina, Napanee, Toronto, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Regina |
Total Blackout | |
| Napanee |
Internet | |
| Toronto |
Internet | |
| Winnipeg |
Internet | |
| Milton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Dalyse Robertson
(@RobertsonDalyse) reported
@jsjlivestock @scott_perkin @Xplornet That’s a load of bull. Any good router will be better than their crap. If you need a new one get a good TP link in upper $100 range. Their excuse every time is “it’s your router.” #fraud
-
Lazzee
(@LazzeeGaming) reported
@Xplornet @ellenrhudson $130 a month and I can't get my job done and both my kids couldn't connect to school. That's so ******* "fair". Thank you so much. What an idiot who replied with this criminal policy. When Starlink is fully released I will be issuing a civil suit to get back every single penny.
-
Ellen 🦋
(@ellenrhudson) reported
@Xplornet I’ve read it. It doesn’t explain why I’m suddenly effected for the entire time period a normal person would be awake. It was never an issue before.
-
Fast Jeff
(@fastjeff) reported
@Xplornet Wow, this really helps us in BC with all the high costs of a terrible ISP overcharging and underserving customers all over Canada. Avoid xplornet, they are a horrible ISP.
-
Greg S
(@V10Greg) reported
@Xplornet service still out since yesterday. Anyone else south of Bobcaygeon, ON?
-
Keri-Anne Lawton
(@manyra) reported
@Mel_Deydey @CCI_Wireless @Xplornet I’ve had them out but they couldn’t find a signal.
-
James Jasper
(@jsjlivestock) reported
@RobScarthCattle @Xplornet Good to know. I wonder how many signatures a guy would need to get it down #21 to Hartney.
-
Rob Gilliland
(@RobScarthCattle) reported
@jsjlivestock @Xplornet Their customer service sucked when we had them. Had Netset with no complaints, and then Xplornet took them over. Reliability and service went way downhill. But the bullet and installed RFNow fibre optic. Absolutely love it.
-
Laura Kennedy
(@laumiken) reported
@Xplornet It's not a "connection problem". It's a problem with terrible internet service. We've called for support many times. The support staff can't fix poor internet quality!
-
Fast Jeff
(@fastjeff) reported
@Xplornet I think the reason xplornet's crap keeps breaking down is their tech are spending all their time out looking for pictures to take. Xplornet is a terrible ISP, avoid xplornet.
-
Nyles Desrochers
(@BaldurBarons) reported
@jsjlivestock @scott_perkin @Xplornet It’s garbage. Last night couldn’t do anything with it. It’s ridiculous. Starlink soon I sure hope. Can’t wait for the day to cancel this **** service
-
Metal Wolf
(@m3t4lw01f) reported
@Xplornet Man, what would I do without this completely relevant to your business information? How would I live my life if you guys didn't post this interesting stuff instead of important details about service status and issues? /s <- since I know you're easily confused
-
Fred Cee
(@Fred_Wreck1983) reported
@Xplornet @Xplornet quit posting dumb **** like this, u only post these to bury the things ur customers say about the horrible service u provide.
-
Peter Carter
(@pdcarts) reported
@V10Greg @Xplornet Been out for n Selwyn since yesterday too as well..was hoping to wake up to a functioning service this morning :/
-
Scott Perkin🚜🌾🌱🌻🐂🍻
(@scott_perkin) reported
@jsjlivestock @Xplornet Mine still sucks but I got a new google meah Wi-Fi router and it is better
-
Ellen 🦋
(@ellenrhudson) reported
@Xplornet My connection is now not consistent at all. Unless being bad during sensible hours is consistent.
-
Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet @APLenehan You should get back onto the Vanscoy tower. I’ve had some problems, but nothing like you.
-
Myles Standish Kin Folk
(@myles_kin) reported
@Xplornet is absolutely garbage
-
Fred Cee
(@Fred_Wreck1983) reported
@Xplornet even if they tell u that u will be receiving a credit for "days that they have issues" they still won't.
-
Rob Gilliland
(@RobScarthCattle) reported
@jsjlivestock @Xplornet RFNow fibre main line was running down #83 highway, about a mile away from us. Cost us $3K to install. They financed it over 6 months. Speed, service, reliability can’t compare to other providers. Only thing I would change would be making the switch sooner.
-
Metal Wolf
(@m3t4lw01f) reported
@Xplornet @liohn Yeah, but they're busy serving unhappy customers, so be prepared to wait on hold for four hours. Instead, bait and switch. Call to say you're interested in signing up, then after they put you right through, tell them "just kidding, cancel it!"
-
Metal Wolf
(@m3t4lw01f) reported
@Xplornet is actually just looking out for my kids by preventing us from actually using the internet. You know how many bad people are out there just waiting to prey on them? They're the good guy here!
-
Liohn
(@liohn) reported
@Xplornet I want to cancel my service. Can I do this by email, or do I have to wait on hold?
-
James Jasper
(@jsjlivestock) reported
@scott_perkin @Xplornet I didn't till a week or so ago, when @Xplornet said that was likely my issue. Trying to get rid of their excuses.
-
Scott Perkin🚜🌾🌱🌻🐂🍻
(@scott_perkin) reported
@jsjlivestock @Xplornet I’ve never had a Xplornet router
-
Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
Got fed up with the Xplornet speeds , called in and the guy actually said oh yeah defiantly looks like there’s issues. About 40 min later and I got $50 a month off my bill until they get the tower fixed. Internet still isn’t the best but I’m finally paying for the speeds I get.
-
Devin Hogg
(@DevilHogg) reported
@jsjlivestock @Xplornet Think you will die of old age before reliable internet service is available..
-
James Jasper
(@jsjlivestock) reported
@scott_perkin @Xplornet They told me the problem was I wasn't using their rotor. I am now!!
-
Peter Carter
(@pdcarts) reported
@V10Greg @Xplornet Been out in Selwyn since yesterday as well..was hoping to wake up to a functioning internet service this morning :/
-
Larry Sorensen
(@larrysorensen_) reported
@Xplornet Took until now for them to finish uploading on Xplornet’s service