Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Olds, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Saskatoon |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kizzie
(@Boboljinks) reported
from
Cavan, Ontario
@Xplornet Dear @Xplornet, I took your advice.spent last 60+ minutes on phone-trouble shoot with 3 people I can’t undrstnd.the service is now 0.07. So I win a prize for record low 0.07/10??? Are you going to charge me 70 cents/month instead of $100? ( I prefer get 100% service & pay $100/mo
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William Holmes
(@HolmesWil) reported
@Xplornet Service call result: there has been ongoing work on our tower. No ETA on when service will be be back up. $30 credit per month for unusable service....
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Andy Poirier
(@andy_poirier) reported
@Xplornet service is typically very good at my house. Today it’s absolute trash, and at the exact time I’m trying to stream a ball game. Get your **** together and do better.
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Katy Marsh
(@Katy_marsh86) reported
@marshmat @Xplornet Call tech support to report the issue. Oh wait...
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Christopher
(@Chris64Roddick) reported
@Xplornet Used to get around 50 Mbps in central Ontario and worked very well ! Not sure why some have issues ? I’m with Starlink now so 250 is normal.
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Bryan Crowston
(@BCrowston) reported
@BaruchelNDG @kehler_nathan I am a Xplornet customer, some days two tin cans on strings would work better.
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Leash
(@LeashaStahl) reported
Remind me never to recommend @Xplornet to anyone. Worst internet service I've ever encountered. Fibre optic here I come!
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Ern
(@ernie_river) reported
@Boboljinks @Xplornet Do yourself a favour and order starlink. Xplornet is not only a terrible product but they also continually keep overselling the towers to make it worse. They’re stealing peoples money.
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Lily DesertWave
(@LDesertwave) reported
from
Clearwater County, Alberta
@Xplornet oh look first snow fall and the internet goes down.
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Commissioner Miner
(@fanCRTCProfling) reported
@taxbuster88 Are u using it now? Like it? Better than xplornet? Aside from some small talk of it, i never really looked into the quality/frustration of it.
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crimson 🍂
(@637crimson) reported
I’m ceo of **** internet aka @xplornet. Shittyist internet to ever exist I’d take mc Donalds Internet over this **** @McDonalds hmu
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ...industry works. Scheduled outages are planned, and have a definite duration, and are done during non-disruptive hours. (Industry norm is midnight to 5am unless physically going up the tower is needed.) Issue 2: When you're making a change in production, you test it....
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Matt Marsh
(@marshmat) reported
@Xplornet Details in your DMs, Xplornet, but we'll have this discussion in public so @EORN_CA and other #Xplornet customers are in the loop. Issue 1: You can't say "there will be scheduled downtime of indefinite duration between 7 am and 7 pm tomorrow". That's not how the telecom....
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Rebecca Parker
(@sheepfarmbecca) reported
@xplornet your download is at 0.03! Honestly! Upload was a whopping 0.6! I don't pay for this poor service.
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You’re Probaby Wrong
(@ProbabyRe) reported
@Xplornet how about you fix your dogshit internet. Constantly timed out and never reach any speeds that can do anything, is this just expensive dial up? **** you guys.
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Kizzie
(@Boboljinks) reported
from
Cavan, Ontario
@xplornet so I have been able to confirm tonight that the problem is in fact with YOUR TOWER! It is known to over congested!!! And apparently @xplornet knows it needs a new tower… and it’s planned for Q3, 2022!!!! I need a solutionNOW not in 12 months.
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Kizzie
(@Boboljinks) reported
from
Cavan, Ontario
@Xplornet So instead of solving problem you turned my service off all together?? @Xplornet ?? I actually need a phone in order my elderly mother and mother-in-law (both widows) can reach me when they need to! You talked me to adding phone via my internet and now I have NO service!!!
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InvertedCow
(@CowInverted) reported
@Xplornet That is actually the Xplornet customer service team hard at work
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ....on Kepler tower (Sydenham ON). ECI 05E1101 if you're curious. Issue 3. Your call centre system, if overwhelmed, says "we'll hold your place in line and call you back." But that system broke three years ago and you never fixed it. If the lines aren't answered....
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Lickers
(@Zurpzi) reported
Bro I need Daddy Elons Starlink net nowwwww!! Xplornet got me staring down a barrel every night ffs
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alfred dockstader
(@alfred131) reported
@Xplornet This picture wont even load on your service lol
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BrassPole Motorcycle
(@BrassPoleMA) reported
@Xplornet woke up this morning to no internet. Connects for about a minute then disconnects again for 20 minutes. Problems with Blueline tower in Simcoe ON?
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Atlantic Speakers Bureau
(@AtlanticSpeaker) reported
i just delt with Ryan at xplornet and he was very rude implying that i had no common sense and eluding that I was stupid because i was old. I was very rude back to him. the curse of xplornet monopoly
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Matt Marsh
(@marshmat) reported
@Xplornet @EORN_CA ...and nobody returns the calls, how exactly are we supposed to contact you? Maybe your support email? But that just goes to a bot that replies to literally everything with "thanks, please phone us, we don't do tickets by email". And we gave you millions of dollars .....
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William Holmes
(@HolmesWil) reported
@laxdad30 @Xplornet Yet again my 10 Mbps service is also down to 0.5 Mbps.
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Mike Spring
(@MikeSpring2) reported
@Xplornet so my internet has now been down for 7 hours. What's going on
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DanaA
(@lifewith3boyz) reported
@Xplornet Xplornet is so poor
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Matt Marsh
(@marshmat) reported
So @Xplornet umm, you know the "our wait times are insane tonight so we'll hold your place in line and call you back" function on your tech support line has been completely and utterly broken for three years, right?
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DanaA
(@lifewith3boyz) reported
@Xplornet No you say you will but you never do, even after repeatedly calling you.
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Kathy Heys
(@KathyHeys) reported
@xplornet worst internet service ever.