Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (72%)
- Wi-fi (13%)
- Total Blackout (7%)
- E-mail (4%)
- TV (3%)
- Phone (2%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Dieppe, Halifax, Annapolis Royal, Montréal, Grande Prairie, Vancouver, Toronto, Lucan Biddulph, Winnipeg, Burnaby, Moncton, Calgary, Guelph, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
|
Internet | 1 day ago |
|
Dieppe
|
Internet | 2 days ago |
|
Halifax
|
Internet | 3 days ago |
|
Annapolis Royal
|
Wi-fi | 3 days ago |
|
Dieppe
|
Internet | 3 days ago |
|
Montréal
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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AtomicHydra (@atomic_hydra) reported@xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.
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Ginny girl ☯️ (@MJcalifornia3) reported@xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney
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David Hudec (@DaveAHudec) reported@xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.
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Smokey Bull 😤 (@KingPearye) reported@ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.
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Josh Ciemitis (@JoshCiemitis) reported@xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?
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James Carruthers (@HydraulicDesign) reported@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
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who cares (@ChewyChewyChomp) reported@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
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who cares (@ChewyChewyChomp) reported@xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX
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✝️ JB (@jordanbranscomb) reported@Starlink my remote oil and gas clients are pretty upset, considering it was a 3 hour outage. it’s first outage on record since we cut them over from xplornet tho
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Steve Faguy (@fagstein) reportedHaving Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.
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Clint Howard (@Haywire_45) reportedAnyone else’s Starlink really slow today? It’s as bad as xplornet was.
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Arpad Hild (@zotfot) reported@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported@Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?
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CJH (@CJH39493411) reported@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Oscar Diaz (@tecnogreen) reported@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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Byron Darlison (@ByronDarlison) reported@Xplornet could we please just both agree that I no longer want to be a customer and could you please just make that happen automatically? Because #THISISNUTS Thank you.
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Brandon Murphy (@brandonmurph10) reported. @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers
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Kel.Ehh (@KelllEhhh) reported@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
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Moe G (@moegaultier) reported@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
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Trevor Gill (@gill_tv) reported@xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?
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Ginny girl ☯️ (@MJcalifornia3) reported@xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.
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Commissioner Miner (@fanCRTCProfling) reportedEveryone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC
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- Julz - (@julzlajulzjulz) reportedOh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!
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Gerard Cooke (@GerardCooke8) reported@xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.
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peter sutherland (@pandamoan) reportedWhat’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.
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Donald Carr (@realDonaldCarr) reported@KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here
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CDN_NRG (@CDN_NRG) reported@xplore_ca Terrible.