Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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nicole brown
(@nicoleb1978) reported
from
King, Ontario
@xplore_ca service is down again..... last 2 hrs.... bradford tower!
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Spenser Hamilton
(@OtherSpenny) reported
@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Death
(@JasonDeath187) reported
@xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?
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Brent Hicks
(@simonthedog924) reported
@xplore_ca why is the service so terrible all of a sudden????
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Trevor Gill
(@gill_tv) reported
@xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?
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Nichole Neubauer
(@N_Neubauer) reported
Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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Mark Carruthers
(@MarkC_Avgi) reported
@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca You need to review the packages you offer. Its theft saying you can offer me 50down 10 up. Over 5 years of bad service and being lied to now being told Im 30 KMS from the closest tower? Who was allowed to sell me this trash. Maybe i can move closer if you pay my rent right?
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Ryan Morey
(@RyanMor83438655) reported
@xplore_ca internet down Minburn tower 2 days ago most of the day, yesterday most of the day and this morning still. Asking what others have … where do you post outages so we know what is happening?
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Derek McLean
(@dmclean82) reported
@xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.
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Systematic Hands
(@MADmarky112) reported
@xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all
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☘️Seán Caomhánach ☘️
(@kavs86) reported
@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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Shannon Bileski☈
(@shannbil) reported
@annoyed_wpg @xplore_ca Google the CA Manitoba lawsuit. Wish I hadn't thrown away all my records of how ****** the service was before switching to Starlink. Oy!
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Bro worst internet in history of canadians. Id rather have bell or rogers with a CAP. #xplornethasthirdworldinternet
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Syd_Vakarian
(@Syd_Vakarian) reported
@xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.
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Oscar Diaz
(@tecnogreen) reported
@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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🇨🇦Dave Nussbaumer
(@DaveNuss17) reported
from
Yorkton, Saskatchewan
@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.
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Brandon Murphy
(@brandonmurph10) reported
. @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers
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Onkwehonwe Organics
(@OnkwehonweHerbs) reported
@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Derek McLean
(@dmclean82) reported
@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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James Carruthers
(@HydraulicDesign) reported
@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
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Dan Wiebe
(@DanWiebeFree) reported
@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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Brandon Murphy
(@brandonmurph10) reported
@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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🇺🇦 Mr Croft 🇺🇦
(@pcroft) reported
@xplore_ca your brief 4 question survey doesn’t help. Your internet sucks! That isn’t an option. Tech support is no help and corp office is not calling about my case! Would I recommend you to a friend? That is a HARD NO!
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Right Central Views
(@Right_Central) reported
@xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.
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- Julz -
(@julzlajulzjulz) reported
Oh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!
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Dean H.
(@loopholefarms) reported
@wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet
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Georgia, yr comics teacher
(@voiceshapes) reported
Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery