Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Edmonton, Toronto, Kirkland, Bridgetown, Montréal, Black Diamond, Grande Prairie, Calgary, Kitchener, Hamilton, Coquitlam, Brandon, Red Deer and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Kirkland |
Internet | |
| Bridgetown |
Internet | |
| Montréal |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Totally Fungible
(@DarkElfLX) reported
@bluestockingetc @EricMPaq @Xplornet of course: "Service charges may apply...." but it's probably cheaper than the $500 replacement fee.
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Kate Bullock (she/her) Manic Gorgon Dream Girl
(@bluestockingetc) reported
@DarkElfLX @EricMPaq @Xplornet They've been pretty awful to deal with since she got the internet, but this is just a new level of ridiculous. I just can't imagine, as a company, expecting anyone to uninstall tech, let alone seniors in rural areas.
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David Chipp-Smith
(@dchipp) reported
@chefdills @Xplornet The shocking thing (or not so shocking considering it is @Xplornet) is that their last tweet is about Ed Sheeran and Taylor Swift. Nothing about the outage affecting their customers!!
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Tanya Dash
(@TanyaMMDash) reported
Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get starlink! #internetdownyet #ruralarea
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Swizzle, The Fringe Pleb.
(@mswizzle26) reported
@Xplornet You charge a rental fee for your equipment, then when service is canceled, you don't want it back. Greasy.
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Metal Wolf
(@m3t4lw01f) reported
So Starlink raised their price $11 a month. Let me be clear... There is almost no price that is too high for this service compared to every other available option. It's still cheaper now than the 10mbps 200GB capped LTE Sasktel service. And unlike Xplornet it actually works.
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Bruce buffalo
(@bradleybuffalo) reported
@Xplornet **** THEM.... STARLINK FOR THE WIN
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ZNsolo101
(@ZNsolo101) reported
@Xplornet I'm a tech support rep do you want me to walk you through how to tell if your service is being blocked or capped it's vary easy to test anyone wants that I do DM me I got you with a walk through and full video soon
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Colin Pattison
(@pattison74) reported
@dennydenny1020 Have two outstanding support tickets waiting for a reply from @SpaceXStarlink. That is going to be the concern with the system. No support. When it was working it kicked our Xplornet LTE to the curb. Hope I get a call from support soon.
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Jik
(@JackieJanes8) reported
Hey @Xplornet why does Central Alberta have no internet service today?
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Tanya Dash
(@TanyaMMDash) reported
Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get @SpaceXStarlink! #internetdownyet #ruralarea
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Brady
(@Brady_Hockey13) reported
@Xplornet @bluestockingetc Yes, the alternate option is pay a stupid price out of pocket for one of your workers to uninstall your absolute garbage internet
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mas
(@thepooppack) reported
actually crazy a whole province is out of internet because of you @Xplornet and you’re busy tweeting about ed sheeran and taylor swift, instead maybe use your account to actually tell your customers what ******** is going on at your dogshit company.
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David Chipp-Smith
(@dchipp) reported
It has been over 15 hours with no @Xplornet internet. No one has been able to provide an update. Ever since #Xplornet purchased CCI here in Alberta, I have had nothing but issues. Unfortunately no other rural competitors in my area #fixyourshit
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Jaxon Perry
(@JaxonPe14316054) reported
@Xplornet Worst service available
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mas
(@thepooppack) reported
god i ******* love you freaks @xplornet why was it that i called you freaks and a white guy answered, the ************ was like sorry can’t do anything haha but as soon as i get an east indian they fix my internet in 2 seconds wtf is wrong with you
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David Chipp-Smith
(@dchipp) reported
To any lawyers in the Alberta region: due to massive issues affecting @Xplornet customers (as noticed by the number of 1 star reviews) and considering they are more interested in buying competitors than providing even mediocre service, is there any action customers can take?
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Doubting Thomas
(@lolsportz1) reported
@Xplornet What about Albert? You guys have been down more than 12 hrs
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Shelley Haldane
(@HaldaneShelley) reported
@Xplornet Over two days with no internet and no updates or answers and you tweet about Ed and Taylor?! Get your **** together! This never happened when it was owned by CCI.
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Tanya Dash
(@TanyaMMDash) reported
@Xplornet The internet has been down for way over 12 hrs! When I called no one would say why or give an eta on when it will be back up! 😡 #internetdown
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Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet For real though, this is THE WORST customer service I’ve ever gotten for ANYTHING! My mom who still lives in NL has Eastlink internet. I know that isn’t offered out here but the download speeds are around 150 mbps in her rural community and they always give ETAs for outages.
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Alexis Gee
(@lexomatic) reported
@bluestockingetc @Xplornet @CCTS_CPRST and if they won't do it, file a human rights complaint
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Mark Fleming
(@markflemingnl) reported
@AngryDalty @JohnRiche too many folks have issues with xplornet always dropping and speeds inconsistent
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Dylan Brushett
(@chefdills) reported
Still no update or any news as to why #Xplornet internet is down in Alberta. My last call (20 minutes ago) the tech said they were troubleshooting all yesterday with no luck. No ETA as they cannot find the problem. Just a heads up if anyone using the platform was wondering.
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Sean Totally Fungible
(@DarkElfLX) reported
@EricMPaq @bluestockingetc @Xplornet and I bet they charge if you damage it during removal too, just to add more fees. Scummy
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Kendeer11
(@kendeer11) reported
Nothing like @Xplornet being down, yet again (seems the only consistency is the inconsistent internet)….this internet is frustrating - I hate living remote because of this ****** internet problem 😒😡
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ZNsolo101
(@ZNsolo101) reported
@Xplornet I had a problem all right In fact I have tested this for 3 weeks and have a video to go live showing how it was/ is blocked I documented it all I'll still be making this content live. I contacted support already and dont lie to me here twitch is capped to I'm a tech support rep😳
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Éric Paquette
(@EricMPaq) reported
@bluestockingetc @Xplornet WTF! They rely on an untrained individuals to remove the equipment they installed? Wow! That's high risk for a company to do.
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Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet Absolute trash service, I can’t wait to move to get rid of this ****. I’m originally from NL and if there’s internet on the ******* rock that’s actual high speed there should be reliable networking here in AB … absolutely robbing us in the north. No updates on why for me either
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Michaela Tokarski
(@creeksidecomms) reported
@Xplornet I can't believe that you won't let me cancel without going through to your loyalty department with a 30 minutes... Completely unacceptable service. According to CRTC Internet Code section G section 3 all I need to do is inform you that I would like to cancel.