Xplore service status: outage reports and connection issues
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No problems detected
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (73%)
- Wi-fi (16%)
- Total Blackout (7%)
- E-mail (2%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Halifax, Montréal, Winnipeg, Cambridge, Edmonton, Mississauga, Waterloo, Toronto county, London, Vaughan, Regina, Vancouver, Calgary, and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 3 hours ago |
|
Halifax
|
Internet | 9 hours ago |
|
Montréal
|
Wi-fi | 3 days ago |
|
Winnipeg
|
Internet | 5 days ago |
|
Cambridge
|
Internet | 5 days ago |
|
Edmonton
|
Total Blackout | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Systematic Hands (@MADmarky112) reported@xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all
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Sir Jerry J. Molnár (@BlackhawkJer) reported@xplore_ca You need to be a premium user in order to send private messages on this platform. I've contacted my credit card company to cancel payments to your company. I will no longer be needing your services.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.
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⚜️ Juge Manny ⚜️ (@silenttrooperx) reported@Xplornetsuppor1 said Xplornet Support, Mark Carney's ***** drooping from his agape mouth.
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Nichole Neubauer (@N_Neubauer) reportedHelp! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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Lomaxcat (@VoosieVooters) reported@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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Jess (@JessGreenfield) reported@xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???
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Andrea Galante (@AndreaGal67) reported@altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.
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Sagittarius (@Regretful_Livin) reported@xplore_ca Is this the reason why its been 10+ hours of no service and 2.5 hours of waiting on hold to figure out why its not working? Would love to actually have an update
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caius kim (@caiuskim) reported@xplore_ca when do you expect resumption of service in Augustine Cove, PE?
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Brandon Murphy (@brandonmurph10) reported. @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers
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Death (@JasonDeath187) reported@xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Mason (@MasonXavCam) reportedPSA: @xplore_ca is garbage.
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Kel.Ehh (@KelllEhhh) reported@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
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Mark Carruthers (@MarkC_Avgi) reported@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
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Fur kid Mom 🇨🇦🇬🇱🇺🇦 (@sue_platts) reported@xplore_ca Why is my internet down again? I understand the outage on PE the other day but it’s now been down for 1.5 hrs. I’ve been on hold for 1/2 an hour.
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NotYetDone (@NotYetDone1) reported@theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility
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Tibalt Ablaze. (@Ansovald) reported@xplore_ca Found the issue, you guys did some tower work in my area during the day but still had no internet when I got home late Friday, the issue was the cable that ran from dish on my roof to my power box ( p.o.e box) came unplugged.
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Commissioner Miner (@fanCRTCProfling) reportedDear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa
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RinksGuy (@RinkGuyD) reported@Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.
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Gerard Cooke (@GerardCooke8) reported@xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.
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Allan Wilson (@uncleal13) reported@CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.
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James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
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Sean Uppy (@Suppy86) reported@_BrookesPlace @CharcoalEpitaph @nejsnave Nothing can possibly be as terrible as explornet . If I were in the country then I'd be very suspect of any internet provider. Xplornet tried to pull the wool over me some years again until I threatened legal action as well as chucking the dish through there head office
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AtomicHydra (@atomic_hydra) reported@xplore_ca Bro worst internet in history of canadians. Id rather have bell or rogers with a CAP. #xplornethasthirdworldinternet
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🎃CelticMagician🎃🏳️🌈 (@CelticMagician) reportedIt may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/
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Derek McLean (@dmclean82) reported@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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Sherri Richard (@rich_sherri) reported@mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.