Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Bridgetown, Montréal, Black Diamond, Grande Prairie, Calgary, Edmonton, Toronto, Kitchener, Hamilton, Coquitlam, Brandon, Red Deer, Halifax, Cambridge and Lindsay.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgetown |
Internet | |
| Montréal |
Wi-fi | |
| Montréal |
Total Blackout | |
| Black Diamond |
Internet | |
| Grande Prairie |
||
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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East Coast
(@Jboneman1973) reported
@Xplornet When will the 5G network be rolled out to Maces Bay.
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Karen Campbell Esau
(@karen_c_esau) reported
@Xplornet when will the internet outage north of Spruce Grove be fixed? It has been out all day
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🌺Lilisaurus Wrex🦖
(@JohnWatersTrash) reported
@DavidBe17330646 @Xplornet Yeah, when we were a customer they literally replaced the service we were on with a new radio and new clients, all while insisting it was our problem and charged us several months for service that didn't exist.
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🌺Lilisaurus Wrex🦖
(@JohnWatersTrash) reported
@baagheecha @Xplornet Better make sure they don't remove the radio that was sending you internet entirely Several months we were told it's a problem on our end and need to pay them to replace everything, And when it didnt work, they wanted to do that again, but there wasnt even support on their end
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David Beauchamp
(@DavidBe17330646) reported
@JohnWatersTrash @Xplornet We have signed up with space x for their new internet service, just waiting for our area to become active
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JohnFashionGuy
(@JohnFashionGuy) reported
Call to @Xplornet Us: We’re not able 2 access r internet X: yeah sorry it’s been down since 4pm not sure why or when it will be back Us: oh um k?? X: anything else we can help U with Us: dude U didn’t help at all!!! Good customer service is just being polite! Silly me!
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear A Mask!
(@AlwaysARedhead) reported
@Xplornet Internet connection is horrid this morning, using data because it is that bad.
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Marion Greveling
(@luvlambs) reported
0.24 Mbps download 0.79 Mbps upload Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. That new thing you sent me isn't working out @Xplornet Is the $130 I send you monthly doing good for you?
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heather
(@boredof_bs) reported
@Xplornet Don’t do it. Worst mistake of my IT life
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Kim Sytsma
(@KimSytsma) reported
from
Athens, Ontario
@CousineauAlbert @sheepfarmbecca @Xplornet If only I could switch!!! There is no one else here! Earlier this year the went to my daughter’s fir a service call. Dropped her as a customer , as she was in the middle of a class. She is a university Prof. All her classes were on line. Xplornet sucks
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Grizzwaldz❎
(@grizzwaldz) reported
@PowderHoundPup $144 CAD/monthly unlimited bandwidth, hardware was $700 CAD incl. Wifi Router. Plug n Play in 10min. Xplornet was $115/monthly for 10gb usage. Xplornet hardware had rental fees etc plus contract. No contract with Starlink, cancel anytime. Cost difference minimal :)
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Jordan
(@steigercaseih) reported
@lisamariewilton @TELUS @SpaceXStarlink There are many in this area patiently waiting to ditch xplornet and telus hubs for Starlink. Telus released a bunch of BS stating its government policy that limits the cell spectrum to rural customers. In other words they want federal and provincial funding to help them along.
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asinii
(@asinii_kwe) reported
I ABSOLUTELY loathe @Xplornet - I’ve been on hold for over a half hour trying to get them to remove my banking info from their files. It’s been over two months since I cancelled my service and they’re still charging me 😡 Worst customer service. Anyways, happy Monday.
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SK Jo
(@invigilator4) reported
Has anyone else been having problems with #Xplornet wireless for the past week? I'm ready to pull my hair out. Keeps going in and out
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Stephen Lee
(@StephenWLee) reported
@landon707 @elonmusk Friends down the road from me just received there's. Waiting to see how much better it is, and if my location is suitable to receive signal. If so, I may also be leaving Xplornet.
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Kevin Lloyd 🇨🇦
(@kevinlovestech) reported
Was running an errand today, and saw an ad for a Xplornet. Promo on 50Mbps down. Considering it was 30Mbps a decade ago, that’s not much of an improvement. Hoping it’s their lowest tier. I get 600Mpbs at home.
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Sara MacDonald⚓️
(@macdonald_xo) reported
@Xplornet maybe if I tweet you, you’ll fix my internet issues I’ve been having for three days and no one seems to be able to give me a solution or just places me on hold 🙃
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Unicorn Party of NB
(@unicorn_nb) reported
@VernFaulkner @elonmusk @Xplornet Yeah, we hear you. We gave up on Xplornet after a weekend of 0.2-3mbps. We had signed up to be beta testers, we’re invited to put down a deposit in February, balked at that. Saw a house in the neighborhood with Dishy, ordered, never looked back.
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Brent and Carla stammers
(@AndStammers) reported
@Xplornet When are you going to reimburse me for 1. The wrong router. 2. The internet is down and has been for a few days. I believe we were quite silly to go back to you guess. I guess we should have learnt our lesson the first time
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TOMANATOR
(@tomanator184) reported
@CBCNB Still waiting for semi reliable internet service at almost twice the rate of unlimited in Ontario for only 100gig on PEI with Xplornet! Long way to go!
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Stan Wendt
(@stanwendt) reported
@Xplornet @EricssonNA Maybe my internet in PEI won't be so terrible next year!
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InvertedCow
(@CowInverted) reported
@Xplornet @EricssonNA I finally got the conformation from Starlink. I am now counting down the days till your garbage service can go suck lemons
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Jeannie Carruthers
(@JeannieCarruth3) reported
@xplornet Its been a whole week barely being able to load a webpage in the Edward's, ON area, I spent over an on your technical support line on hold with no response and it's not an issue on our end? Am I supposed to pay 100+ dollars for this mediocre service
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Karen Campbell Esau
(@karen_c_esau) reported
@Xplornet when will the outage by spruce grove be resolved
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Pete Archer
(@MaizeingPete) reported
@luvlambs @Xplornet Can u get the new Bell wireless network that got installed up on the hill by Ross rd?
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Brenda Hobbs
(@bmclements2) reported
@Xplornet just to let you know xplornet not working in Fiske, SK not just me.
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Ian
(@IanMcPHE7T2) reported
@ProudAFAmerican @angie_keathly Same here. I’m semi-rural 30 miles from the centre of Toronto. Crap internet via Xplornet. They have a monopoly here. Maybe 12 mg download speed on good days.
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Camryn A Meeseet
(@caamx_x) reported
Only @Xplornet will take money from u when ur service hasn't worked in months. Cancelled in August and they still invoice me for September lol
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear A Mask!
(@AlwaysARedhead) reported
@Xplornet It became better by this afternoon, first time we've had issues.
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🇨🇦The Hoof Trimmer🇨🇦
(@CousineauAlbert) reported
@KetchesonDale @sheepfarmbecca @Xplornet We didn't have options until about one year ago or so. The other day I asked about unlimited data from Xplornet. If I got unlimited data, they would have to slow down my internet. That was the nail in the coffin.