Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Toronto, Hamilton, Calgary, Coquitlam, Grande Prairie, Brandon, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Toronto |
Internet | |
| Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor PETERSEN
(@wheatiepete) reported
from
Red Deer County, Alberta
@DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.
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m3t4lw01f
(@m3t4lw01f) reported
@gbaker386 Is there an internet service that transcribes what is happening in a Twitch stream to text so that those of us on @Xplornet internet can still participate in your streams?
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B.J. Normand
(@BJ_Normand) reported
from
County of Camrose No. 22, Alberta
@Xplornet any upgrades to service coming to Meeting Creek area? 8am my speed drops to a trickle.
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The Dawg
(@DownatthePound) reported
@Xplornet Question: It says on your website your High Speed Internet is not available in my area (P0H 1G0) in Ontario. Then why do I keep getting flyers in my mailbox every other week for this service?
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mal
(@malloveryy) reported
Haven't ******* about xplornet lately. It still sucks. (Ps thanks for making me unable to watch greys super great service glad I pay so much for you)
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Mads Sandbakken
(@MadsTS) reported
@xplornet @bellmobility thieves! I pay so much for internet every month, but no break for this long time user during Covid lock down. Feel so tough to be taken advantage off over and over with poor plans and no competition. I pay over 10 K for internet annually #nunavut @CRTCeng
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Brian
(@mcmoo179) reported
@Xplornet Thx, after 4 calls, 4 different reasons, 4 surveys , 0 resolution, 0 follow ups, I'm in the process of moving on from a company that can't follow their core values @SucksXplornet @XplornetUsers #crtc #xplornet
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Caroline Bailey
(@CarolineFCB72) reported
@Xplornet Your services suck stop throttling the internet I have children that need it for school and other things and don’t even say if I have any problems to contact you because you never answer or call back plus your no help anyways
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Robert Bloch
(@rbloch66) reported
@Xplornet When I call in for tech support I have to sit thru 2 min of recording. Please be respectful of our time and play those messages while we are inevitably on hold.
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InvertedCow
(@CowInverted) reported
@LegacyCanadian @Xplornet Let me suggest the only way to get a response from xplorenet. File a complaint with the CRTC Xplorenet will fix your issue within a few days after the complaint goes into investigations.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet @UWCCanada It physically made me ill to hit the like button on one of your tweets, but anything that helps people in need I'm all for. Maybe now you could help your customers and provide the services you advertise?
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cat (vtuber ikea)
(@cakecatboy) reported
@almost_somebody aww I'm canadian! I have xplornet, but I love this service a lot! I switch packages today so there's bound to be hiccups, I'm actually really happy with the service
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet I hate ur company. i ain't paying **** on this bill, unless someone fixes this **** service.
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Drew
(@drewfurn) reported
@Xplornet Seriously... I’ve been on hold for 3 hours trying to get someone to check my satellite and this is what you guys post... you obviously are way way out in left field when it comes to customer service.. what is going on with your company
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Frank Reardon Photos
(@FrankReardon1) reported
@Irngutaq2 It’s been up and down everywhere I think even extra slow for @Xplornet today in Iqaluit
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Keith
(@NLpicker) reported
@Larry_Short @RamonaDearing Xplornet already offers satellite high speed internet to the province, will starling be a better service ?
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet Its funny to see this while i am on my @xplornet that is running so slow now that people are home and it is taking forever to load
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Robert Bloch
(@rbloch66) reported
@Xplornet Called tech last night & this morn. My internet is still bad, & at times, stopped. Seemed to be fixed, but 30 min later it is right back to where it was. Disappointing!!! I'm tired of sitting on the phone listening to why you want me to believe my speeds are so slow.
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Dan
(@ClayBreakerAB) reported
@HeatherPaddle @GregBecause Canadian tax payers give money to companies like @Xplornet via grants to supply service to remote locations. They are THE worst ISP on the planet. Everything is wide open for your 30 day trial, then they put the brakes in and your locked into a 2 years with unusable internet
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Marko Bilal
(@markobilal) reported
@Xplornet You are the worst garbage provider I've used since Rogers. Limiting bandwidth for a rural area and capping speed in 2020. I hope Musk buries you
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DaveMcG
(@FuzzyGross) reported
Its amazing how much @Xplornet cares for their customers. After multiple tweets, emails, phone calls(with no answer or call backs) I still haven't heard from them or been provided the service that I am paying for. Lucky for me the CRTC seems to have taken my complaint serious
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Darcy Timchishen
(@DTimchishen) reported
@wheatiepete @Xplornet Thx. Will do that. We have good cell service here. Sorta. Tower is 3.5 miles away
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Fast Jeff
(@fastjeff) reported
@Xplornet xplornet marketing, working hard to dump as much links into it's twitter to bury old customer complaints. Otherwise known as "spamming".
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Richard Stirk
(@StirkRichard) reported
@DavidColetto And it is still utter garbage... Well done @Xplornet keeping shareholders happy and customers with crap internet. Let me just say using 2 towers with the same frequency was a bad idea....
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m3t4lw01f
(@m3t4lw01f) reported
@gbaker386 @Xplornet Well that doesn't help me at all!
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James White
(@JamesWh52280846) reported
@Xplornet Since you are delivering a steady 30.9 KB/s I suppose I should cancel all of my streaming subscriptions, and dust off my old 28.8 baud dial-up modem b/c I sure as hell can't watch anything. You should be ashamed of the "service" you "provide".
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Derek Holowka 🇨🇦
(@Real_McMunchie) reported
As I sit in my house using my cellular data to work, my 30 minutes on hold with @Xplornet has now turned into 1 hr 15 minutes on hold and counting. Left Xplornet because of constant issues but got swallowed up into it again when they bought Netset. I pay too much for this.
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Canadian Permaculture Legacy
(@LegacyCanadian) reported
@Xplornet Meanwhile, I am calling your customer service every single night because our internet goes to 50 kbps and 30k ping from 6pm till midnight every single day. Thats on the top plan. Wait times on the call are 3 hours, so its obviously not just me. 6 months of this.
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet And all the Xplornet customers in that area lost whatever service they had.
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James Bergeron
(@jamesbergeron) reported
@xplornet I think your bandwidth policers are broken. I start downloading at 1Mbps about 2 mins later it drops to 20kb/s and my internet goes completely down. Pause download, wait 1 min, resume and it goes to 1Mbps and drops to 20kb/s again. Like clockwork!