Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (74%)
- Wi-fi (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (3%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saskatoon, Montréal, Longueuil, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Saskatoon
|
Wi-fi | 1 day ago |
|
Montréal
|
Internet | 2 days ago |
|
Longueuil
|
Total Blackout | 2 days ago |
|
Montréal
|
Internet | 3 days ago |
|
Montréal
|
Internet | 3 days ago |
|
Montréal
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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tyler baldwin (@ballnasty) reported@elonmusk You should open more cells in Saskatchewan 90% of all the cells you open are in Ontario all we got here in xplornet garbage. You opened a cell 7 miles north of me in a swamp where not a single person lives but I'm still stuck on my February 8th pre order...
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Marc Pitre (@tweetvex) reported@Xplornet Advance trouble shooting.. it was an outage?? Nothing to do with my equipment thanks for the generic scripted response
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Pata (@PataSangster) reported from Lougheed, Alberta@Xplornet We’ve been on the phone constantly over the last two weeks….no resolution yet. It’s frustrating as hell. You need to step up your game or you’re losing a customer. I’ve resorted to buying a Telus smart hub so I can keep up with my office work.
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auroradawn (@auroradawn63) reported@Xplornet My internet has been down since Friday 5pm in Lindsay Ontario. I have heard that this is a result of a fire. Is this actually being worked on, this whole time? Or is everyone gone for the weekend?
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polarizedrage (@polarizedrage) reported@Xplornet no internet for 3 days, supposed to have installer come out Thurs(7 days after internet down), supposed to receive a confirmation call today,never got it. I know your company can't afford to hire the brightest employees but honestly I'd be embarrassed to work there.
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eli 🌸 (,,✾︿⊗,,) (@mellymargie) reported@Xplornet instead of paying to promote your garbage service on here, why don’t you fix it so people don’t pay $100+ a month for 2 mb as a constant speed
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Aroz🍥 (@ItsAroz) reported@Klink89 @terry_seguin i currently have Xplornet, and it is god awful for sattelite internet, i've pre-ordered Starlink back in early may or so, have still been waiting for global launch as beta testing isn't currently available in my area of Quebec Canada; Starlinks initial cost is a hefty 700 CAD
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H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported@Xplornet @trailhawk2013 Xplornet has terrible customer service and will just tell you "We can't do anything about it". Soon everyone will switch to StarLink.
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NicoleDee (@CanadianNic) reported@Xplornet We have Xplornet and pay 126 per month for the SLOWEST service that always throttles (we are only out weekends and it ALWAYS says we are close to our max—-🙄.. everything always freezes and even pics won’t load. This is truly garbage service that some people are stuck with
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Mark Carruthers (@MarkC_Avgi) reported@CanadianCheri I’m not sure you could ever love Xplornet, once you had them, Cheri. First connecting to the internet w/ WWDC, despite really bad service, I stayed with Xplornet after they bought WWDC (perhaps 20 years ago) until I finally gave up in 2020. I have never had such bad service. 1/2
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask (@AlwaysARedhead) reported@IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.
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Brandon Potter (@TheFloofyPoofy) reported@elonmusk Id have to admit it, We'd be lost if it wasnt for Starlink. Telus and Xplornet have been absolutely god awful and unusable with terrible service. I cant wait for the system to slowly improve so I can start streaming again <3
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Chad Peters (@cpwcsk) reported@Xplornet I fixed it. #StarLink is awesome. Can't wait to get all my emails switched away to drop your sorry service.
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Michelle (@Michell25471779) reported@Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.
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Marc Pitre (@tweetvex) reported@Xplornet Dear xplornet a 12 hour outage with no ETA is unacceptable .. without any notifications to your customer's and no explanation as to what is happening .."our technicians are on site trouble shooting" is a valid answer at this point.
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Aroz🍥 (@ItsAroz) reported@Klink89 @terry_seguin pt.2, however monthly it is around $100-120 CAD i believe.. in my personal opinion i feel like it's definitely worth the money as overall you'll have a more reliable service that is constantly looking to improve their product/service unlike Xplornet..
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H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported@Xplornet Maybe they should stop taking photos of deer & actually start doing their jobs. Terrible customer service & horrible internet. Incredibly low speed. Dropped calls on every 5 minutes and 13 MB downloads take up to 30 min. Can't wait for StarLink to expand their service and switch.
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Michelle (@Michell25471779) reported@Xplornet My internet has been out for 4 days. I am billed for 10 but I actually get 1-2mbps. Your customer service sucks a$$. On the phone for 2 hrs going in circles for you to tell me to unplug then plug in, then tell me you can't do more. How about fixing the service in Norfolk County
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Ian (@IanMcPHE7T2) reported@Distributel And force @Xplornet to live up to their speed claims for those of us who have no choice but to use their expensive crappy service
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Jon Kauffman (@molinegreen) reported@Derekprice9 @PataSangster @Xplornet Same here… haven’t heard a bad thing about it from anyone yet
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tsaloranta (@tlsaloranta) reported@LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.
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Ty Kehrig (@TyKehrig) reported@Xplornet day 4 of no internet in the Tisdale area. Can not have an essential service down for this long
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Amanda Yarascavitch (@alyarascavitch) reported@Xplornet is your Internet down in the Renfrew, Ontario region today or is it just me?
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Mark Carruthers (@MarkC_Avgi) reported@CanadianCheri Before you go any further with Xplornet, I suggest you join the Facebook Group “Explornet Rural Internet Enough is Enough” & read about the many problems people are having with them. If you would like more info on my issues, I will share. 2/2
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owenfrank (@owenfrank) reported@terry_seguin looking 👀👀 at other comments here with interest as well. Xplornet drives me nuts with slow speed, but it is slightly faster than dial up
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Dan Nichols (@DanNichols73) reported1/2 @APLenehan finding you on Twitter is faster than through corporate office why is that?? You should be all over my issue today or one of your assistants at the very least. Because @XploreMobile and @Xplornet have no clue how to treat customers. I’ve been lied to and misled..
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Sarah (@huhwhatya) reported@Xplornet So the DM's are getting me nowhere. 43 days since I ordered and I still don't even have an install date. Do you guys not want customers? If I had any other option for service I would be taking it at this point.
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Rob Good (@medic969) reported@Xplornet The LTE is down again north of Spruce Grove…….second time this week……
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lt pete mitchell (@ltpmitchell) reportedJust got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.
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H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported@Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.