Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Calgary, Mississauga, Maniwaki, Fredericton, Steinbach, Winnipeg, Vanderhoof, Edmonton, Saskatoon, Banff, Montréal, Halifax, Scarborough and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Mississauga |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams as i struggle to watch 720p you internets not even worth paying for can't wait to switch if I was paying for what we were getting I would have switched to bell by now even tho I'm moving your service and company is a 20-year joke i am surprised you have not been sued
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mas
(@thepooppack) reported
now that all xplornet customers are leaving the service just got better??? so ur tellin me there was too many people
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Fast Jeff
(@fastjeff) reported
@Xplornet Do the people of the Yukon have any opinions on xplornet? I'd like to hear them. I mean, your marketing team constantly throws these links at people, but we never hear their experience with xplornet. #cancelxplornet
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RuralAtheist
(@RuralAtheist) reported
Pretty sure having near zero internet on a daily basis from my 25M @Xplornet service is not normal. Nor are the thousands and thousands of people complaining daily about how horrible xplornet support is. Maintenance done on Monday seems to have destroyed even the 4M I was getting
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Fast Jeff
(@fastjeff) reported
@Xplornet Make it sound like you'd send in techs to fix xplornet's duct taped failing infrastructure and it's only this year you've been failing as an ISP.... xplornet is a terrible ISP. #cancelxplornet
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Metal Wolf
(@m3t4lw01f) reported
My @Xplornet connection is so slow tonight that my weather app isn't updating. Honestly this is a new low.
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Matrixxxツ
(@SmevyBean) reported
@Xplornet I'm good, the support does jackshit since your internet is trash.
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams I don't even pay for it and I complain its that bad its ******* garbage Mexico has better internet the moon has better internet and that's not a joke it true the moons internet is run by nokia and its 4g xplornet is ******* ****
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Stephen Lee
(@stevesbizzs) reported
@Nick62289935 @Xplornet @moseleywilliams I agree Nick, as an Xplornet customer we've had little to no internet for weeks now and the technicians they send out have no explanation. We suspect they've made changes to our service or the traffic management policy is restricting our bandwidth instead of what were paying for
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Ryan Pederson
(@NESaskFarmer) reported
@aar0nsadler @dennydenny1020 You will miss calling Xplornet for troubleshooting help. Xplornet - “unplug your router for 30 seconds.......how is it now?” Customer- No change still terrible. Xplornet- Well than it’s because of the weather. Have a nice day!
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Metal Wolf
(@m3t4lw01f) reported
My internet isn't working because I'm using it too much. According to Xplornet. That's a laugh, considering we can't use it at all. Google wifi says I'm using 0.2mbps down and 0.3mbps up (when it's actually working). Hardly saturating the connection right?
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Elvis
(@ElvisCavalic) reported
@laethyn @TekSavvyBuzz @CBCNews You might be one of the few happy people with rural internet provided by Bell or Xplornet with Bell's network, for the rest of us we get low speeds that The throttled the moment your neighbor puts on Netflix. They just resell and try marketing themselves as the little guy.
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Dusty
(@DtotheIzzoAcres) reported
@BaldurBarons @Smithfamilyseed But what about them poor folks @Xplornet their excellent customer service and great service rates?
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brandon smith
(@brandon90053725) reported
@CRTCeng @CCTS_CPRST I shouldn't have to go through the complaint process again you guys should have did something about Xplornet years ago but still let them provide us with **** service
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Nick
(@Nick62289935) reported
@sheryl71107825 @Xplornet At least you can call them, Sheryl...they've blocked my phone number so I can't even call them anymore because I've had so many issues...
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Xplornet is sending a tech to point me back at Vanscoy. They admitted on the phone I should never have been left on Martensville as it doesn't meet quality for 25mbps. Shocking, right? Hopefully that gets me through until my Starlink ships.
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Nyles Desrochers
(@BaldurBarons) reported
@DtotheIzzoAcres @Smithfamilyseed @Xplornet It’s there own fault for caring more about adding too many customers instead of providing quality service to the ones they had.
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Sean Sopata
(@laethyn) reported
@ElvisCavalic @TekSavvyBuzz @CBCNews I often run at dial-up speeds. And the issue is that a 600$ hardware cost is an entry price far too high for many people. And again: xplornet -> 120 Bell -> 140 Starlink -> 120 All with similar top bit speeds and latency. Only one of them has an upfront cost.
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Fred Cee
(@Fred_Wreck1983) reported
@brandon90053725 @Xplornet yeah **** @Xplornet, I've never dealt with a company that has not given a **** about their customers the way xplornet does or doesn't.
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brandon smith
(@brandon90053725) reported
@Xplornet I may be able to **** and watch some thing with 3 Mbps but good luck trying to ******* download would take half the night to ******* download 100 MB honestly your **** network probably has something to do with it to
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Nick
(@Nick62289935) reported
@Xplornet @charlie1105 That's right Charlie, call their support department to have them explain how to unplug/replug for 4 minutes of half-decent service...only to need to do it again, and again... Don't call too often though...they'll block your number like they did to me.
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Braydan Partridge
(@Braydoon04) reported
@Allisonfarms @dennydenny1020 50mbps minimum download speed 150 top our TELUS hub and past xplornet internet has never topped 20 in the past decade being a couple miles away I imagine yours is no different better get on it Bradley!
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Geoff Bedard ©️
(@Spicoli11) reported
@Smithfamilyseed This service will put companies like Xplornet under for sure! Don’t wish I’ll on anyone but man it’s been. Long time coming for rural customers
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brandon smith
(@brandon90053725) reported
@CRTCeng @CCTS_CPRST I'm going to start axing down cell towers unless you tell Xplornet to fix their ******* ****
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Nick
(@Nick62289935) reported
@Xplornet @moseleywilliams Sure wish I had access to internet. Sadly, I'm an Xplornet customer...
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Myles Standish Kin Folk
(@myles_kin) reported
I seriously can't wait to get rid of @Xplornet !!!! Hurry up @SpaceXStarlink !!! @FedExHelp get your **** together and move packages already!!
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Beth
(@BethanyFontaine) reported
Parents don’t have wifi and haven’t had it since yesterday, no help on the phone either, kids missed classes and now gunna miss jets game soon😒 @Xplornet @XplornetES
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Elvis
(@ElvisCavalic) reported
@Pete09904393 @TekSavvyBuzz @CBCNews There is nothing to suggest that the Xplornet management would behave any different is the problem. I don't have a problem with them existing or renting the network, but they don't actually try to improve rural connectivity, they just ***** about big telecom.
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A-A Ron
(@aar0nsadler) reported
@dennydenny1020 I just ordered too. I was just thinking before we moved out here I was still paying $99/mo for gigabit fibre service in Ontario. I won’t complain though, still gonna be better than Xplornet or Sasktel
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Jessica Stitchman
(@JessicaStitchm1) reported
@Xplornet how can you be accepting new customers when you can’t adequately provide service for the ones you already have?