Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Montréal, Kitchener, Edmonton, Hamilton, Coquitlam, Grande Prairie, Brandon, Red Deer, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Kitchener |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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🇺🇦 Mr Croft 🇺🇦
(@pcroft) reported
@xplore_ca your brief 4 question survey doesn’t help. Your internet sucks! That isn’t an option. Tech support is no help and corp office is not calling about my case! Would I recommend you to a friend? That is a HARD NO!
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Systematic Hands
(@MADmarky112) reported
@xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all
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Garth Twitchell
(@GarthTwitchell) reported
@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
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Injured At Work
(@WarMistweet) reported
@xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?
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MeanLadyOnTheSwing♀️
(@MichelleWTHell) reported
@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!
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Kel.Ehh
(@KelllEhhh) reported
@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
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Clint Howard
(@Haywire_45) reported
Anyone else’s Starlink really slow today? It’s as bad as xplornet was.
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Karel Baayen
(@KarelBaayen) reported
@xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Starting at 59.99 Until you end up paying 125$/month for THEE worst service in Canada hands down.
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Dean H.
(@loopholefarms) reported
@wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.
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Palliser Triangle Ag Project
(@KKoolyk) reported
@BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)
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Joyda Crawford
(@jcnc60) reported
@xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT
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Commissioner Miner
(@fanCRTCProfling) reported
Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Kinda funny how you treat customers that pay absurd amounts. You guys are losers.
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SirFrancis Bacon
(@SirFrancisBac20) reported
@xplore_ca Pull it down
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Ginny girl ☯️
(@MJcalifornia3) reported
@xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑
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MeanLadyOnTheSwing♀️
(@MichelleWTHell) reported
@xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Worst service in ontario hands down @APLenehan
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Shannon Bileski☈
(@shannbil) reported
@annoyed_wpg @xplore_ca Google the CA Manitoba lawsuit. Wish I hadn't thrown away all my records of how ****** the service was before switching to Starlink. Oy!
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Garth Twitchell
(@GarthTwitchell) reported
Tonight reminds me of how poor our internet is in northern @TownOfMiltonON with no prospect of it getting better anytime soon. Extremely frustrating. @Colin1Best @vankayak Wireless internet from Xplornet is hopeless. Someone brings me good internet, I’ll buy it.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.
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🇨🇦Matthew Dunn🇨🇦
(@the905arts) reported
@xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!
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vahxo
(@creeteaux) reported
@xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Bro worst internet in history of canadians. Id rather have bell or rogers with a CAP. #xplornethasthirdworldinternet
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.
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Colin Stewart
(@cstewartyqr) reported
@tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.
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Onkwehonwe Organics
(@OnkwehonweHerbs) reported
@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca You need to review the packages you offer. Its theft saying you can offer me 50down 10 up. Over 5 years of bad service and being lied to now being told Im 30 KMS from the closest tower? Who was allowed to sell me this trash. Maybe i can move closer if you pay my rent right?