Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Provost, Calgary, Smithville, Kamloops, Toronto, Winnipeg, Grande Prairie, Vancouver, Montréal, Halifax, Macklin, Dartmouth, Brantford, Brampton and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Provost |
Internet | |
| Calgary |
Internet | |
| Smithville |
Internet | |
| Kamloops |
Total Blackout | |
| Toronto |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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John Masswohl
(@JohnMasswohl) reported
@VirtualAstro I am envious. I live in rural Canada and currently pay more than that for sub-par service from my only option....satellite from @Xplornet.
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Commissioner Miner
(@fanCRTCProfling) reported
@JeddorePhil @FrankReardon1 @Xplornet The download speed (5meg) is the min considered high speed. 1. The upload is bad. The minimum is 1-meg, you have 1/2-meg. For deaf people using visual 911 & other things, this doesn't pass. 3 & 4. Latency/Jitter is high, chances are u have dropped packets, normal with satellite.
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Joe
(@Joe35879769) reported
@GeiselJeff @Xplornet You sound Angry sir. Is your Internet not working properly? Maybe you should climb a bigger tree and reach out.
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wejitu ⌛️
(@JeddorePhil) reported
@fanCRTCProfling @FrankReardon1 @Xplornet Yup. Same as new service afaik.
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Diane Ashe
(@DianeAshe8) reported
@Xplornet @phantomfarmerSK I switched to 5LTE. Tonight at 9pm. I am getting download speed of 0.30 and upload of 0.19 Ping 87 . How can you charge me over $100 a month plus $6 for your router for this garbage. I am one 62 year old person with a laptop trying to open an email. This is crap!
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Frank Reardon Photos
(@FrankReardon1) reported
@Xplornet Ok this is crazy @Xplornet on hold for over an hour now. Customer service is like the best Internet speeds. Have to hang up. Got things to do 😡
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Commissioner Miner
(@fanCRTCProfling) reported
@JeddorePhil @FrankReardon1 @Xplornet What system exactly? Are you able to take a screenshot of the notice (remove your private information)? I read Xplornet was shutting down in a certain area(s), is it related to that?
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maggie cassella
(@maggiecassella) reported
@CRTCeng @Xplornet @CCTS_CPRST Thx again. Just checked it out. And that's not what I'm looking for at all. This seems to me to be an unfair trade practice. Is there nowhere I can go with a complaint about signing up for a service the company seems to have no commitment to delivering?
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Thanks for keeping everyone updated on where not to go. I suppose the food bank thing is nice, since I can't Google where my local one is using your service. I'll sacrifice my data plan to Google that instead of talking to you guys in person, though.
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Jeff Geisel
(@GeiselJeff) reported
@Xplornet Bring it down too woolwich twp and our garbage internet !!
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet sitting around at the lake? why don't u fix ur awful service?
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet I'm all out of witty things to say about your service right now, so I'll just say this: you guys are truly the worst ISP in Canada. @APLenehan should be proud of that distinction, it's not easy to be this hated and still be oblivious to it.
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wejitu ⌛️
(@JeddorePhil) reported
@fanCRTCProfling @FrankReardon1 @Xplornet Could be. I live in Labrador and they emailed me telling me the sat I was on was shutting down in December and I should call them if I wanted to switch over. Installers due to come to community in short while. All new receiving equipment.
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Mohawk Mocs
(@MohawkMocs) reported
@Xplornet We already went thru all of this. You even sent a tech to our place, he couldnt get a signal, so he left.
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wejitu ⌛️
(@JeddorePhil) reported
@fanCRTCProfling @FrankReardon1 @Xplornet Service will be better quality afaik.
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m3t4lw01f
(@m3t4lw01f) reported
Xplornet has, by and large, failed to deliver on their promise: "Connecting Canadians to what matters". Doubly so during this pandemic where I could barely work from home and my children had issues accessing online learning tools like Google Meet and Classroom.
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Commissioner Miner
(@fanCRTCProfling) reported
@JeddorePhil @FrankReardon1 @Xplornet Do you have to pay anything? What exactly is new? Will the service be of equal or better quality? Keep us informed of this one. Good to find someone affected and how it all turns out.
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Brian Moon
(@Brian_Moon95) reported
A rural Nova Scotia family with two young kids would love to beta test @SpaceXStarlink Tower based internet not an option, cell coverage weak and Xplornet slow at best. 👋
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nate
(@unforgivencoop) reported
@Xplornet @dirtyspades Do you guys even read peoples complaints? Wtf is this reply...
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Cam
(@Camehdian) reported
@elonmusk Could you help out a 17 year old kid (me) and buy @Xplornet so I can get good connection. My parents are too stubborn to ever call or to switch to starlink once it releases so I'm stuck with this garbage until I move out.
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Frank Reardon Photos
(@FrankReardon1) reported
@Xplornet Ok this is crazy @Xplornet on hold for over an hour now. Have to hang up. Got things to do 😡 this is crazy
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J macmunn
(@Jmacmunn1) reported
@Xplornet @FrankReardon1 True customer service wouldn't require phone call. Don't they know of lockdowns, true customer service should be proactive not just reactive. I moved on from Xplornet due to service issues
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Frank Reardon Photos
(@FrankReardon1) reported
@JeddorePhil @Xplornet @fanCRTCProfling Never got any such calls
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maggie cassella
(@maggiecassella) reported
@CRTCeng @Xplornet @CCTS_CPRST Thanks you very much I will do that. But it's not just a quality of service issue. I was told that I am not guaranteed any speed at all. Which is tantamount to "we don't have to provide you any service". To my mind this is a completely different issue. Thoughts?
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Danny Tatro
(@DannyTatro12) reported
@Xplornet @dirtyspades You guys are a ****** joke, he's saying your CUSTOMER service is what is the issue.
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Adam Dupuis
(@adogdupuis) reported
@Xplornet my internet is not working please help
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Pd_Lietz
(@SpritePd) reported
@Xplornet Why not try working. In Manitoba you told me too bad that my location fr sat is either Alberta or Ont. what bullshit. I need NEED location on server to be correct to get COVID/government /weather / or school and Health news. Explain.
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nairb
(@hu90885856) reported
XPLORNET did nothing to resolve their phone service problem and told me to resolve with BELL. A Xplornet manager was very unpleasant and would only say, repeatedly, "Is there anything else I can help you with?" I have had to return to BELL for a satisfactory phone service.
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brandon smith
(@brandon90053725) reported
@Xplornet and then you can't even be bothered to respond to you're pissed off customers to try and help them nope let's just post a new tweet push the customer complaints behind and in this tweet we're going to lie about on network and its conditions
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brandon smith
(@brandon90053725) reported
@Xplornet I hate anything related to your **** company can't wait to switch this is what 60$ gets my dad you have the nerve to charge 100$ give me bullshit and won't fix so you give me 50$ discount and start throttling me you've broken so many internet laws the ccts should shut you down