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Xplore

Xplore Outage Report

Why is my Xplore service not working?

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If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, and Caledonia.

CityProblem TypeReport Time
Toronto Internet 1 day ago
Brampton Internet 2 days ago
Thurso Internet 2 days ago
Brampton Internet 2 days ago
Toronto Internet 4 days ago
Collingwood Internet 5 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SarcasticElder
    Sarcastic Elder (@SarcasticElder) reported

    Hey @Xplornet the net 100% died 30 minutes ago here in Prince Edward County. Any known issues? (Don’t tell me to call, no one ever answers)

  • IainReid10
    Iain Reid (@IainReid10) reported

    Seems to be down all over. RT @brianparry86: @Xplornet Is your service down in Eastern Ontario?

  • IainReid10
    Iain Reid (@IainReid10) reported

    @Xplornet Your service seems to be down in the Bradford, ON area. Any idea how long it will be down for?

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet Run away, deer. They'll sign you to a 2 year contract and only deliver what they say they'll deliver for UP TO a month then you'll see your service go down the drain. Avoid xplornet, they are a terrible ISP. #cancelxplornet

  • brandon90053725
    brandon smith (@brandon90053725) reported

    @Xplornet Least he’s doing something good for the community unlike you all you do is bring ******* anger management issues instead of up to 25M you should advertise up to 25 brain cells lost from the anger you will experience

  • lewisbron
    Lewis (@lewisbron) reported

    @Xplornet whys my internet not working

  • kevdevlyn
    Kevin Porter (@kevdevlyn) reported

    @Xplornet Why do you keep waisting money putting up towers? Try fixing the **** you have now. Never mind, all your customers are going to go to Starlink anyway.

  • chickey17
    StephSanterre (@chickey17) reported

    @Xplornet is service down in Little Britain/Sonya?

  • mjcboutin
    MJC (@mjcboutin) reported

    @Xplornet Captive market, highest rates, shittiest service level. Worst provider I have never seen in any business field

  • Lindamcc14
    Linda G McCutcheon (@Lindamcc14) reported

    @xplornetliars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...

  • compureis
    Rod (@compureis) reported

    @Xplornet internet down, no info and you don’t answer the phone. Good job Xplornet

  • tracyeboyce
    Tracy (@tracyeboyce) reported

    @Xplornet outage in Ottawa area..can't get through on your customer support number. What's going on Xplornet??

  • MaryYoungLeckie
    Mary Young Leckie (@MaryYoungLeckie) reported

    @Xplornet Dear @Xplornet your service is terrible and soon you will be obsolete. What a pity you couldn’t deliver quality service and all our hard earned $$ will go to Starlink, a US company.

  • Smithfamilyseed
    Walter Smith (@Smithfamilyseed) reported

    @CurtisWightman @ShawnWilliment Professional install. We have an internet station on our seed plant we broadcast to house/office as well, going to plug this into that hopefully next week and cancel xplornet

  • Barneyp76
    Steave LeClaire (@Barneyp76) reported

    @Xplornet your ****** internet is down in Prince Edward County.....again!!!!

  • WellingtonWard7
    Kevin Johnson (@WellingtonWard7) reported

    So my @Xplornet internet is down again. I call their 800# and they answer then say they're too busy to take my call and hang up on me. Awesome customer service. #Starlink here we come!

  • GlenabbeyFarms
    GlenAbbey Farms 🇨🇦 (@GlenabbeyFarms) reported

    @tracyeboyce @Xplornet Outage all over eastern Ontario

  • jwscharf
    James Scharf (@jwscharf) reported

    Mark this day down as the official death of @Xplornet . No service throughout Ontario and everybody raving about Starlink. More federal handouts coming soon.

  • brianparry86
    ExTech (@brianparry86) reported

    @Xplornet Is your service down in Eastern Ontario?

  • insrtcutename
    Kara (@insrtcutename) reported

    @Xplornet I’ve been trying to call in to find out why my internet has been down for an hour. Keeping getting a recording that due to higher than normal call volumes, I can’t listen to a recording of outages. What’s up with that?

  • mjcboutin
    MJC (@mjcboutin) reported

    @kevdevlyn @Xplornet Outside a captive market, they would go bankrupted with highest rates and poorest service levels. Competitors will soon be here, finally.

  • Jboneman1973
    East Coast (@Jboneman1973) reported

    @Xplornet Are you having a outage in Maces Bay ? We are down.

  • SheldonP
    Sheldon Pardy (@SheldonP) reported

    @FShitpaws I know your pain all too well. Finally got rid of it when Xplornet started offering their LTE service here

  • svhs1985
    Christopher McLaughlin ✝️🐏🐑🥔🧑‍🏫 (@svhs1985) reported

    @Smithfamilyseed Does Starlink have installers? I wonder how the service compares to Xplornet Satellite?

  • LaureyStolk
    Laurey Stolk (@LaureyStolk) reported

    @Xplornet down in Wellington, Ontario again - frustrating

  • Lindamcc14
    Linda G McCutcheon (@Lindamcc14) reported

    @xplornet liars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet You forgot a few quotation marks, here, I'll add them for you. "up to" and "unlimited". If you're in that area, just keep moving, xplornet is a horrible ISP. #cancelxplornet

  • purvis_amy
    amy (@purvis_amy) reported

    @Xplornet eta on internet service back up and running today feb 20? ? #outage #wifi

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet Brand spanking new tower and they still straight up admit that they're going to oversell the crap out of it by telling people "UP TO" 50mbs. Word is out, we all know that lie. #cancelxplornet

  • allanetmanski
    Allan Etmanski (@allanetmanski) reported

    @Xplornet What’s going on? I have no service and I call and am told by your message service that my call could not be completed.