Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Halifax, Stratford, Newmarket, Guelph, Temple, Calgary, Sundre, Wyebridge, Sussex, Cobourg, Vancouver, Steinbach, Brampton and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Halifax |
Internet | |
| Stratford |
Phone | |
| Newmarket |
Wi-fi | |
| Guelph |
Internet | |
| Temple |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Slade
(@SeanKSlade) reported
@Xplornet do you have a status on the Campbellford, Ontario outage? Our Internet has been hard down for 24hours and your technical support had no information on the cause of the outage or an ETA for recovery.
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Reiko Koyama
(@reikokoyama79) reported
@Xplornet Why? I cancelled your bad service years ago, FOR THE SAME ISSUE. And now you've bought CCI, I'm forced to pay more than you advertise, for bad service. Because I'm now a "new" customer. I'd rather get a ROOT CANAL, then "troubleshoot" with you.
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Woody Bezan 🇨🇦 🍩
(@WoodyBezan) reported
@maritimemaggie Same in MB. We'd been with MTS since we married in 1983. When they became Bell MTS prices rose, service declined. Cancelled our mobility, internet, land line and satellite. Now with Telus and Xplornet. Better service, half the cost.
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The Bong Bomber
(@TheDabHatter) reported
@Xplornet I have and was told sorry we can't help you
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Laurence Brown
(@LRCBrown) reported
Seems Google's down -- or not responding. #bcpoli Xplornet
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alfred dockstader
(@alfred131) reported
@Xplornet Ok the one thing i do want to add.. is that xplornet has really good security and pretty much is the safest service to go with. i just want to say that Very good 👍
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Angela Kirbyson
(@kirbysons) reported
@Xplornet Thank you. I deleted it thinking it was spam. I will if it happens again. I haven’t had an email issue.
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ashley ☕️ 🧣
(@danceagaintay) reported
@Xplornet why is my wifi so slow
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zmarv
(@zmarv) reported
@Xplornet more than 24hrs without any info on issue or resolution. No estimated time given, no web page to inform of status, and no notification to inform of any down or up time, I'm having to restart & call in to check status. Even the light on the router is no indication. Frustrating!!!
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Reiko Koyama
(@reikokoyama79) reported
Every Sunday, @Xplornet, since you took over my CCI service, my internet goes out at this time. I pay $100/mo because I won't sign a contract to get your lower prices, and the only thing consistent about your service, is it going down every Sunday at this time.
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Treatz420
(@Creecepticon) reported
@Xplornet Using the network I have signed onto fb gaming for a lil over a year now page is monetized but I can't put out regular content due to lagging internet. I use a gaming router hooked to the router you provide. Bit aside from gaming the covid situation with zoom was plagued with lag
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Ray Vautier
(@ray_vautier) reported
@mrandell15 @gmcdparsons @DonnieOK Just checked. Read a bit of it and the price is the same I think so it’s service now that I’d be interested in. Xplornet charges way to much for service calls
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Freddie Tucker
(@heavyfreddie) reported
@Xplornet I just experienced the most rude and incompetent technical service in my life. 3 hours of my life I will never get back.
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Alan Irving
(@berkypigs2008) reported
@xplornet should change their company name to @cantxplorthenet because your freaking internet is always down. But wait @xplornet can give us faster internet. Well the speed is ok if the god darn thing is working #frustratedcustomer #ruralinternet
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zmarv
(@zmarv) reported
@Xplornet Is your service on Manitoulin Island still down?
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Nicolas Caporicci
(@Totalnick56) reported
@Xplornet I waited 35 minutes on the line then I choose the callback service and when you call, you hang up after one ring… can I just get more than 1 mbps when I pay for 50!!!
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Rob And Vanessa
(@monstonfamily) reported
Hey @Xplornet 24+ hours without service Harrisburg Ontario.. any updates? Suppose to be replacing panels but nobody at the tower? This is ridiculous!
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Emma9469
(@emma9469) reported
@elonmusk c’monnnnnn ELON! Been patiently waiting since Feb for dishy. No internet or cell service to speak of here in rural Manitoba. Xplornet has 500 kbps.We are on the edge of a cell. Please help us out!! Says mid-late 2021. All I want for Christmas is my starlink dish !!
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Gerard Cooke
(@GerardCooke8) reported
@APLenehan @Xplornet Fix the Pugwash, NS tower please
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Dawn Alcock
(@dawnpalcock) reported
@RevelstokeSign @Xplornet We are new to xplornet & it’s awful!!! We signed up for starlink & waiting to hear from them. You find starlink much better?
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Carolyn
(@caroylnglabsy) reported
i’m gonna lose my **** on an xplornet employee and it won’t be pretty
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zmarv
(@zmarv) reported
@Xplornet It's not a particular issue with my account. Is your service still down on Manitoulin Island? Will you ppist a notification here when it's up please instead of having to continuously call to check status or restarting router every so often? Would be of great help
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Michael Boulanger
(@Mike_Boulanger) reported
@Xplornet 47 minutes on the phones with only "I guess there's an issue with your tower" Tell me why my neighbour gets 33 mps down and I only get 4? #xplornetsucks
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Brad Lysohirka
(@BradLysohirka) reported
@elonmusk when can we expect starlink in northern manitoba? Xplornet is garbage.
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Dawn Alcock
(@dawnpalcock) reported
Anyone else have @Xplornet ??! We are first time customers & it’s awful!!!!!!!
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Wambus
(@Susanglowaburg) reported
@Xplornet Well if my xplorenet was not a piece of ****, I could upload a picture! #starlink for the win!
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Cheryl S
(@Cheryl_Sne_) reported
@Xplornet are we down at Beach corner after the maintenance?
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Ern
(@ernie_river) reported
@Xplornet This company will dissolve within 5 years. Atrocious internet service.
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Treatz420
(@Creecepticon) reported
@Xplornet I will call I just want to know what is actively being done to help reservations who have to use your service and have to struggle to get a decent signal. I had same issues in Maskwacis moved to Tsuu'Tina same issues. Your boasts of fast streaming may work if your the only person
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Treatz420
(@Creecepticon) reported
My **** internet is really getting to me lately last 2 weeks I peaked at 8 viewers a few times only for my stream to have my voice and a frozen screen. I appreciate those giving me advice believe me I tried adjusting my bitrate @xplornet rural satellite sucks *** needs to be sued