Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (80%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Red Deer, Toronto, Hazelbrook, Hagersville, Cambridge, Spruce Grove, Brant, Montréal, Surrey, Cumberland Bay, Innisfil, Edmonton, Vancouver, Winnipeg and St. John's.
| City | Problem Type | Report Time |
|---|---|---|
 Red Deer |
Internet | |
| Toronto |
Wi-fi | |
| Hazelbrook |
Internet | |
| Hagersville |
Internet | |
| Cambridge |
Internet | |
| Spruce Grove |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Debora Bonsignore
(@DeboraBons) reported
@Xplornet I ended up waiting 2.5hrs. The speed is still ongoing and is no where near where it should be. Instead of full credits for 3 months they noted a $50 credit which sounds unreasonable for service issues where I was unable to use internet. Account: 1165631
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scott brander
(@BranderScott) reported
@Xplornet Why don't you take a moment to fix your shitty internet and service???? God i can't wait for starlink
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Yves-Gabriel Leboeuf
(@ygleboeuf) reported
@elonmusk can you pleeeeease get me on Starlink beta? 😌 in a Quebec isolated area with extremely bad satellite connection from @Xplornet
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet fix ur service
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Eric MacGillivary
(@Airman2820) reported
@Xplornet This is by far the worst internet I’ve ever had. I’m getting 900-1000 ping with not even 1mb a second download speed. This also ends up being the most expensive internet provider. It’s very ironic because it’s horrible. FIX IT.
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Chris
(@DHBrewing) reported
@Xplornet Sorry xplornet service has been up and down like a yo-yo including most of New Year’s Eve and day, just saw this now... so you’ll forgive me for not actually being able to reply until I turned on cell data.
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Loricat
(@VoosieVooters) reported
@Xplornet Most people would appreciate usable internet service instead of platitudes.
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Don't Cry Over Spilt Milk
(@DealWithIt1983) reported
@Xplornet if you guys don't stop with your throttling crap. You're going to be responsible for kids not being able to do home schooling. Get your crap together. Don't bother with your typical generic response. I've already talked to you on the phone and got a BS explanation.
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Dave Kloostra
(@ptskloostra) reported
@Shawridgefarm Our internet has been fine all through the first lockdown. About a month ago, we get a flyer, @Xplornet is offering faster speeds. Now our internet sucks. Been out more in last month than previous 8 or so years we have been with them. Stupid slow speeds also
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Dan Sideen
(@sideen_dan) reported
@Synthon61 Yes, an unhappy Xplornet customer. Wireless connection to their tower. That's not the problem - they simply don't have enough bandwidth, especially in the late afternoon & evening, Who is your provider?
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Jay Collins
(@deerblaster1) reported
@ctvwinnipeg @Xplornet internet speeds are so bad I hope my kids don’t fall behind!
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J.L. 1285
(@CAWguy) reported
@JesseBrown @sula_greene Yeah, it was awesome when Xplornet purchased our local, rural ISP, then promptly shut it down leaving us with nothing.
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onetwothreemike
(@onetwothreemike) reported
@i_like_soup_ @bootscootnbouji @Xplornet I can't find the laugh button. Seriously. Xplornet sucks and only morons praise them.
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Fast Jeff
(@fastjeff) reported
@Xplornet Up to, poor guy doesn't even know he's straight up getting lied to. The xplornet customers should start paying "up to" 100% of our bills.
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m3t4lw01f
(@m3t4lw01f) reported
I am using mobile data to access online services, thanks to Xplornet and their "traffic management policies" destroying my connection. Maybe I should start sending my bill for that back to @Xplornet every month since they're not providing the service they're advertising.
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet why are you stupid
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G'lek
(@glektarssza) reported
@Xplornet @smPhreakazoyd Is this a joke? You want to SELL additional services in response to a question about if you have plans to help Ontarians out during these hard times?
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TaniaL
(@bookaholic36) reported
@JesseBrown @sula_greene In some rural areas, xplornet won’t even add any new customers (who have no alternatives) because they chose not to upgrade their service. Unreal.
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Meghan Clark
(@MeghanDClark) reported
Why is @Xplornet allowed to throttle speed in the evening, just when I want to watch some Bridgerton? It’s a completely useless service between 5 and 11 p.m.
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TheOracle
(@TheOrac93482874) reported
@Unsilent17 @Xplornet Everything keeps locking up. Phone service hit and miss too.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet why don't u get the ******* hint, all ur customers hate u, and the service u provide.
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Fast Jeff
(@fastjeff) reported
@Xplornet What'd help is more data, you cheap bastards.
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michel boilard
(@BoilardMichel) reported
@Unsilent17 @Xplornet did that ! throw my computer out the window , it didnt help
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There's NO pandemic! 𝓛𝓪𝓭𝔂𝓠𝓲𝓽𝓶𝓸🇨🇦
(@Unsilent17) reported
Am I the only one having internet issues tonight? Anyone see this? OMG I'm going to heave the entire computer thru my new front window. @Xplornet are there LTE issues? Can't even access that account. Not in mood for another phone call. argh
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet "Finding an ISP that actually works" is hardly adapting or innovating, but it is what's required the thrive. Maybe you could attempt to actually serve your customers and help out with that? Might be asking too much of @APLenehan to give up some of that cash though.
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Chad Hagerty
(@HagertyChad) reported
@k_mcbc @Xplornet #xplornet is a joke. Put them right up there with #bell. Haven’t had internet since Dec 23. Tech came and got it working for 4hrs yesterday and now gone again. 3 kids starting remote learning Monday. Cancelled service and went with #WTC 🤞
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet stupid ******* dog snatchers!!!
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G'lek
(@glektarssza) reported
@Xplornet is a complete and utter joke. One hour I get 1 MB/s and the next I would be better off using dial-up. This has been going on for months. Their webpage loads blazing fast when every other website times out, including Google. Burn in hell, you predatory piece of ****.
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brandon smith
(@brandon90053725) reported
@Xplornet Too bad your side is an oversold piece of **** that can’t even push out enough speed to play 1080p
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Fast Jeff
(@fastjeff) reported
@Xplornet Actually read like: We hope they paid their internet bills because we'll chuck em out and care nothing for their hardships as xplornet is a greed driven, promise breaking, vastly out of date, dithering, ISP that runs under the banner of cronyism and self-service.