Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Montréal, Edmonton, Toronto, Kitchener, Hamilton, Coquitlam, Grande Prairie, Brandon, Red Deer, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Montréal |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet See, there is an upside to getting that job. Oh, but think of all the good you can do for all the poor other schmucks who are suffering with sub standard service in the Saskatoon area. You would truly be a king! Tell you what, I'll be a reference for you.
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Reiko Koyama
(@reikokoyama79) reported
@albertaFreedom1 @ruralroots780 I was going to switch back xplornet this summer. But when the tech came out, he couldn't get me on tower 2k down the road, as it was oversold. So I'd get slower speeds.
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Nick
(@Nick62289935) reported
@Xplornet EIGHT DAYS I've been waiting now for "troubleshooting" to fix your "known issue" with the network, as you clearly stated to CCTS in defence of your terrible service. If you have a "known issue" delivering service, why are you still charging full price for it??? Absolute Crooks.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet You go back to the same time period to source the supplies for your network? Couple cans and a piece of string would be an upgrade.
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Nick
(@Nick62289935) reported
@Xplornet @ellenrhudson For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Scott Perkin🚜🌾🌱🌻🐂🍻
(@scott_perkin) reported
@jsjlivestock @Xplornet Mine still sucks but I got a new google meah Wi-Fi router and it is better
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Ian Cavanagh
(@Ian_Flyfish) reported
Apologies to @xplornet and the agent I spoke with when I was frustrated. They tried their best to help ... in the end it was my issue. Shame on me and apologies to them. & For the record my service from xplornet has been excellent since we have had it!
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Joe Jager
(@JoeHaijoJager) reported
@aar0nsadler @Mullin_95 I Have Starlink for 2 months now. Xplornet is going to go bankrupt if Starlink is fully operational. Speed is consistantly between 50-150. Down time seems to be only when they update the system.
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James Jasper
(@jsjlivestock) reported
@RobScarthCattle @Xplornet Good to know. I wonder how many signatures a guy would need to get it down #21 to Hartney.
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Rob Gilliland
(@RobScarthCattle) reported
@jsjlivestock @Xplornet Their customer service sucked when we had them. Had Netset with no complaints, and then Xplornet took them over. Reliability and service went way downhill. But the bullet and installed RFNow fibre optic. Absolutely love it.
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Laura Kennedy
(@laumiken) reported
@Xplornet It's not a "connection problem". It's a problem with terrible internet service. We've called for support many times. The support staff can't fix poor internet quality!
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Nick
(@Nick62289935) reported
@Xplornet EIGHT DAYS I've been waiting now for "troubleshooting" to fix your "known issue" with the network, as you clearly stated to CCTS in defence of your terrible service. If you have a "known issue" delivering service, why are you still charging full price for it??? Absolute Crooks.
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Nick
(@Nick62289935) reported
@Xplornet @jsjlivestock For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Brendan Duncan
(@brendan1duncan) reported
@Xplornet The worlds worst internet
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Ian Cavanagh
(@Ian_Flyfish) reported
is @Xplornet having serious issues in NB today or what!?! Of all days I have an important Zoom call and it's in jeopardy! Come on Xplornet get your act together! And I've been on hold for a while now probably along with lots of other frustrated customers!
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Nick
(@Nick62289935) reported
@Xplornet @sheepfarmbecca For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Larry Sorensen
(@larrysorensen_) reported
@Xplornet Took until now for them to finish uploading on Xplornet’s service
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet @Xplornet quit posting dumb **** like this, u only post these to bury the things ur customers say about the horrible service u provide.
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Rob Gilliland
(@RobScarthCattle) reported
@jsjlivestock @Xplornet RFNow fibre main line was running down #83 highway, about a mile away from us. Cost us $3K to install. They financed it over 6 months. Speed, service, reliability can’t compare to other providers. Only thing I would change would be making the switch sooner.
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Fast Jeff
(@fastjeff) reported
@Xplornet I think the reason xplornet's crap keeps breaking down is their tech are spending all their time out looking for pictures to take. Xplornet is a terrible ISP, avoid xplornet.
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Nyles Desrochers
(@BaldurBarons) reported
@jsjlivestock @scott_perkin @Xplornet It’s garbage. Last night couldn’t do anything with it. It’s ridiculous. Starlink soon I sure hope. Can’t wait for the day to cancel this **** service
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet This not a new problem. It is constant.
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Scott Perkin🚜🌾🌱🌻🐂🍻
(@scott_perkin) reported
@jsjlivestock @Xplornet I’ve never had a Xplornet router
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Dalyse Robertson
(@RobertsonDalyse) reported
@jsjlivestock @scott_perkin @Xplornet That’s a load of bull. Any good router will be better than their crap. If you need a new one get a good TP link in upper $100 range. Their excuse every time is “it’s your router.” #fraud
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James Jasper
(@jsjlivestock) reported
@scott_perkin @Xplornet They told me the problem was I wasn't using their rotor. I am now!!
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Nick
(@Nick62289935) reported
@Xplornet @V10Greg For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet If you strapped a hard drive to the back of that deer it would move the data faster than your network.
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Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
Got fed up with the Xplornet speeds , called in and the guy actually said oh yeah defiantly looks like there’s issues. About 40 min later and I got $50 a month off my bill until they get the tower fixed. Internet still isn’t the best but I’m finally paying for the speeds I get.
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James Jasper
(@jsjlivestock) reported
@scott_perkin @Xplornet I didn't till a week or so ago, when @Xplornet said that was likely my issue. Trying to get rid of their excuses.
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Metal Wolf
(@m3t4lw01f) reported
Good stuff.... @Xplornet basically non-existent again this evening. Get your act together guys. Competition is coming. At this point they don't even need to try to be better than you. It's like you're actively trying to be horrible.