Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Renfrew, Edmonton, Toronto, Montréal, Baie Verte, Québec, St. Catharines, Schomberg, Grand Falls-Windsor, Conception Bay South, Spruce Grove, Winnipeg, Wetaskiwin and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Wi-fi | |
| Toronto |
Phone | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Baie Verte |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Just like the joy I got when I canceled your shot service.
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Fast Jeff
(@fastjeff) reported
@Xplornet Pretty bold to post a link of communities that have to deal with spotty internet when xplornet is probably the problem in that equation.
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Marion Greveling
(@luvlambs) reported
Internet speed test 1.49 Mbps download 0.09 Mbps upload Your Internet connection is very slow. @Xplornet this is why it isn't worth $113/mth
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Mike Veenie
(@fnveenie) reported
@eboltz16 @Bell_Support Except I'm telus. Xplornet also down
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Jean-François Mezei
(@jfmezei) reported
If incumbent Shaw is throwing in the towel trying to build Freedom to be competitive, how can anyone expect a small spun off Freedom to work ? Short of giant like Verizon/Vodaphone buying Freedom, like tiny Xplornet in Winnipeg, Freedom will fail to provide market forces #CRTC
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Metal Wolf
(@m3t4lw01f) reported
@kiss1005ssm The only thing Xplornet connects is their hand to their customer's wallets. That's what "matters" in this context. Most of their customers can't even enter this contest because their connection is so bad they can't upload a photo.
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Fast Jeff
(@fastjeff) reported
@Xplornet Ever have somebody try to tell you jokes after years of making your life worse? Nobody is laughing. The only joke here is your service. Avoid xplornet, they are a terrible ISP.
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jasper
(@jaspernamez) reported
xplornet is the worst ISP ive ever had to deal with. so glad starlink is coming to my location within the next month or two
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Fast Jeff
(@fastjeff) reported
@Xplornet And you can bet this was a part of some poor sucker's billable hours. Xplornet techs are scratched off the list of people I'd hire because of posts like this. All they do is drive around and take pictures. Avoid xplornet, they are a terrible ISP.
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GrowCanada420
(@GCanada420) reported
@CowInverted @Xplornet I get 4mbps and they tell me theres no fix date in sight for my tower.
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Ivan
(@Ivan34936599) reported
@Xplornet @Xplornet my biggest inconvenience is that your towers are over sold and I myself pay for “up to” 25mbps although my speeds very rarely go over 11mbps . And I have only hit around 25mbps during the first 2 months of upgrading from 10mbps plan to 25mbps . Help please !!!
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Neilson Cattle Development
(@CattleNeilson) reported
@tara_m_davidson We are on the list. Likely receive our hardware in the summer. Xplornet has let us down too many times.
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Optimusrhyme
(@reddeacon) reported
from
Pasadena, Newfoundland and Labrador
@Xplornet our internet is terrible here lately; what’s up? Speeds consistently less than advertised when it works, but over 40% it’s unusable.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet It is a great long weekend cause I have Starlink and not your **** service anymore. Unfortunately I can’t #BuyLocal when it comes to an isp because there ain’t any. Sorry I mean any that offer High speed internet.
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jasper
(@jaspernamez) reported
@Xplornet f u im trying to do my final project for school and you guys are so unreliable. we have been out of service for 2 hours because of your **** quality control 😐
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Lina Dabit
(@DabitLina) reported
@Xplornet I have. MULTIPLE times. Always the same issue: congestion on the tower. This has been an issue for several years and nothing is done about it. Our internet is unusable most days and nights now. Download speed was .99 Mbps when I called the last time.
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Stuart Lawrence
(@olblue81) reported
Never fails. Board meeting online and @Xplornet is so slow web pages are timing out when I try to open them.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet And I'm sure that running water under the bridge provides internet service just as good as you do, which is to say it doesn't. Because you don't. I hate when I have to explain jokes, but I know you guys wouldn't get it. Just like I never got internet when I was a customer.
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Sunny Pablo
(@PabloOfficer) reported
I still have hope that @Xplornet can solve there issues and I could even help with the knowledge on servers routers pretty much any tech in general I have 10 gbit intenet planned for the future
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Cam
(@Camehdian) reported
@Xplornet This is bullshit. I have called 3 times in 4 days. Each time I was told they cant help cuz it looks perfect on their end and this all started when there was maintenance on our tower. Absolute ******* robbing criminals. Cant wait for starlink to arrive
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jasper
(@jaspernamez) reported
@Xplornet fix your service im trying to do my final but instead im stuck using my phone’s rogers LTE
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🎼🎙Ril Giles🎤🎸
(@RilGilesMusic) reported
@QuinteNewsNow My Koodo was down. Xplornet was down too, called they said ALL of Ontario fixed wireless was down & a 82 min wait to find out why so i hung up. Came back 2 mins later. Out for an hour
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×CLAY×
(@xCLAY_) reported
@thunder012341 @Bell_Support Damn idk if I wanna get it now, I wish there was more isp for rural areas theres only 2 for my area xplornet nd bell had xplornet never doing that again lol was hoping bell was better but idk now lol
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GrowCanada420
(@GCanada420) reported
@Xplornet 50 down till your tower gets full then its 4 down and just a sucks to be you, Don't get this service!
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Fast Jeff
(@fastjeff) reported
@Xplornet In the rest of reality, people are still isolating and trying to stop covid. Meanwhile, the trainwreck that is xplornet marketing is posting stuff like this. Xplornet is a terrible ISP, avoid xplornet.
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Lina Dabit
(@DabitLina) reported
@Xplornet what is going on? Internet so bad that I can't even do a speed test. Dial-up would be better at this point.
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Metal Wolf
(@m3t4lw01f) reported
@fastjeff @Xplornet Hey man, taking a dog out of someone's front yard while on a service call *is* rescuing it. Rescuing it from a lifetime of bad internet.
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Nep
(@Nep03034037) reported
@Xplornet again???? Why is it out its bright out side no wind no calls for maintenance so wtf stop ******* us over
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Cameron Ritzer
(@RitzerCameron) reported
@Bell_MTSHelps So I spend 219 a month for 3 receivers, one doesn’t work and your customer services can’t figure out why. I pay 400+ for 3 cells that don’t work at home; a landline and Xplornet for internet to make YOUR devices run. #scam #fixit #inequity
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Wesley🇨🇦
(@wesley_davidson) reported
from
South Frontenac, Ontario
@fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?