Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Milton, Toronto, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie, Provost, Smithville and Kamloops.
| City | Problem Type | Report Time |
|---|---|---|
 Milton |
Internet | |
| Toronto |
Internet | |
| Halifax |
Wi-fi | |
| Rapide-Danseur |
Wi-fi | |
| Montréal |
Total Blackout | |
| Gatineau |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Trent Sundgaard
(@solar_chicken) reported
@olblue81 @Xplornet I have CCI, which is indirectly Xplorenet. I get what I pay for 30/2Mbps. DYK -Xplorenet sold to StonePeak - US based corp. No longer Cdn company. Rural broadband in Canada is no longer a Cdn solution.
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m3t4lw01f
(@m3t4lw01f) reported
@FeedYourFuture @Xplornet @Xplornet should change their business practices in 2021 to support rural Canadians by actually providing the services they advertise, instead of retweeting unrelated fluff.
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onetwothreemike
(@onetwothreemike) reported
@i_like_soup_ @bootscootnbouji @Xplornet I can't find the laugh button. Seriously. Xplornet sucks and only morons praise them.
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Al Sutherland
(@OffCentreFarms) reported
@woody_VA @PetkerFarm MPV and Xplornet provide service off an elevator leg that is within eyesight
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Shannon Chant
(@shannon_chant) reported
@olblue81 @Xplornet We used to have it. Between crappy speeds and customer service we went to unlimited data on our cell phones for a bit. We have a local guy now that is better a lot of the time
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m3t4lw01f
(@m3t4lw01f) reported
@Shinzah321 @kevdevlyn @Xplornet What I mean is, the CRTC has actually approved it, and people in Canada already have the service. It's happening. I'm hopeful their timeline of "early 2021" for a more widespread rollout pans out. Regardless how long it takes, I'm still looking forward to that call to Xplornet.
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m3t4lw01f
(@m3t4lw01f) reported
I am using mobile data to access online services, thanks to Xplornet and their "traffic management policies" destroying my connection. Maybe I should start sending my bill for that back to @Xplornet every month since they're not providing the service they're advertising.
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m3t4lw01f
(@m3t4lw01f) reported
@jamesbergeron @Xplornet Man, I must be *lucky* then, and if I'm lucky I feel really bad for people with worse service than I'm currently getting. Last night we couldn't even watch TV. If my kids were to move to online school, they'd be screwed. This ain't right, at any rate.
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Chad Peters
(@cpwcsk) reported
@olblue81 @Xplornet I am on the 25mb/200 satellite service, so I am paying over double what you are. I never get anywhere close to that anymore I called @woodrivercontr1 over a month ago about switching but they have never returned my phone call so 😒
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Sean Powless
(@Shinzah321) reported
@kevdevlyn @Xplornet I'm so angry that Starlink isn't functional here yet. I imagine the CRTC or some other government arm will totally **** us on it, like they do everything else. Including not allowing unlimited data phone plans and stifling infrastructure expansion. I live in SOUTHERN ONTARIO.
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James Bergeron
(@jamesbergeron) reported
@Xplornet have you changed the throttling policies? I seem to be locked at 3.5Mbps now, like every speed test no matter what time of day is exactly 3.5. My signal has not changed from when I was getting 20ish a few days ago.
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Christopher Rogers
(@therealcpr83) reported
@Xplornet At one end is a pot of gold for Xplornet, and at the other end is lies and poor service for it's customers.
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Chris Waldner
(@CWaldnet) reported
@bigbushelsag @olblue81 @Xplornet Well keep paying the same for **** wifi compared to starlink. I’ll gladly line Elon’s pockets if it means I get decent wifi.
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Fast Jeff
(@fastjeff) reported
@Xplornet What does this have to do with anything? Look at these pretty colours, ignore our terrible internet. Nobody is falling for this "marketing".
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet Average speedtest results are 6mbps over the last six months. Average results in the middle of the night (15mbps+) skew that number up, and during the day (2mbps) skew it down. Package speed is 25mbps.
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brandon smith
(@brandon90053725) reported
@Xplornet This is what xplornet calls good business practises even in a ******* meteor shower my Internet shouldn’t be this slow
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Stuart Lawrence
(@olblue81) reported
@cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.
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AutumnAurora8911
(@AAurora8911) reported
@waylan_deith @Xplornet I’ve never gotten faster then 2mbps EVER even on my best days
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Stephanie West
(@SWestyyyy13) reported
@Xplornet Your customer service is the worst. Technicians came to the house and "fixed" our internet. IT STILL DOESN'T WORK. Now we have to open a new case despite your technicians not doing their job the first time?!
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet note, those results were pre-Christmas on Vanscoy tower. I've since been moved to Martensville tower and results are a mixed bag ranging from "nothing" to "hot garbage" with a few hours of "not what I pay for but just usable" here and there. My Twitter history shows more.
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Stephanie West
(@SWestyyyy13) reported
@Xplornet We have not had internet for the past 3 days! Why will you not send a technician to fix it?! Horrible service
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J.L. 1285
(@CAWguy) reported
@JesseBrown @sula_greene Yeah, it was awesome when Xplornet purchased our local, rural ISP, then promptly shut it down leaving us with nothing.
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Trent Sundgaard
(@solar_chicken) reported
@bigbushelsag @olblue81 @Xplornet I refuse to support a project that pollutes our sky with >40K objects, doesn’t allow the escape of ubiquitous internet coverage and only supports deep pockets.
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ThatBadDad
(@ThatBadDad1) reported
@rhh No, we have 2 choices xplornet and bell LTE, xplornet is actually pretty much the only option, cell phones service is spotty, in my living room you can sit on one part of our couch, full bars, move 1 cushion, none...
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Stuart Lawrence
(@olblue81) reported
@kenny_moo @Xplornet I was only near that when my service was new. It's consistently gone down to this level. During a speed test I peaked at 17 once, but the average was only 8.
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TaniaL
(@bookaholic36) reported
@JesseBrown @sula_greene In some rural areas, xplornet won’t even add any new customers (who have no alternatives) because they chose not to upgrade their service. Unreal.
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michel boilard
(@BoilardMichel) reported
@Unsilent17 @Xplornet did that ! throw my computer out the window , it didnt help
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Jay Collins
(@deerblaster1) reported
@ctvwinnipeg @Xplornet internet speeds are so bad I hope my kids don’t fall behind!
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James Bergeron
(@jamesbergeron) reported
@m3t4lw01f @Xplornet Yup with the month. I've never used more than 200gig, would be impossible at my speeds lol
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet Seriously? a rainbow? **** ur stupid *** company.