Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (69%)
- Wi-fi (15%)
- Total Blackout (12%)
- E-mail (3%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Halifax, Orangeville, Calgary, Toronto, Montréal, Grande Prairie, Toronto county, North York, Edmonton, Mississauga, Wainfleet, Haldimand County, Winkler, and Moncton.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
|
Internet | 5 hours ago |
|
Halifax
|
Internet | 5 hours ago |
|
Orangeville
|
Wi-fi | 6 hours ago |
|
Calgary
|
Internet | 14 hours ago |
|
Toronto
|
Internet | 1 day ago |
|
Montréal
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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AtomicHydra (@atomic_hydra) reported@xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.
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Lomaxcat (@VoosieVooters) reported@RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.
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Becca B (@becca9913) reported@xplore_ca internet has been down in our area of North Bruce Peninsula for almost 24 hours now with no resolution in sight. Any chance you guys can look into fixing this???
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Tim Mac (@TimMac1173045) reported@xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.
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who cares (@ChewyChewyChomp) reported@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
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Injured At Work (@WarMistweet) reported@xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?
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AtomicHydra (@atomic_hydra) reported@xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.
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Karel Baayen (@KarelBaayen) reported@xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH
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CJH (@CJH39493411) reported@xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reportedLooks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2
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Nichole Neubauer (@N_Neubauer) reportedHelp! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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Oscar Diaz (@tecnogreen) reported@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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☘️Seán Caomhánach ☘️ (@kavs86) reported@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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tsaloranta (hän, she, elle) (@tlsaloranta) reported@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
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MightyJoeMaple (@JG98942814) reportedlol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?
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caius kim (@caiuskim) reported@xplore_ca when do you expect resumption of service in Augustine Cove, PE?
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Mitchell Mcintosh (@kujala_good) reported@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
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CDN_NRG (@CDN_NRG) reported@xplore_ca Terrible.
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sean barry (@SimpleGear) reported@xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet
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Commissioner Miner (@fanCRTCProfling) reportedAlternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC
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@cattlemen (@cattlemen1979) reported@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
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Josh Boileau (@BoileauJosh) reportedWhen the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.
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🇺🇦 Mr Croft 🇺🇦 (@pcroft) reported@xplore_ca your brief 4 question survey doesn’t help. Your internet sucks! That isn’t an option. Tech support is no help and corp office is not calling about my case! Would I recommend you to a friend? That is a HARD NO!
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Dan Wiebe (@DanWiebeFree) reported@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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Brett Petracek (@BrettRace) reported@LyttonW90219 @Martyupnorth_2 The satellite xplornet was migraine inducing. Their tower service is much better, but i don't think they offer above 50mbps yet. If they don't offer faster speeds/higher bandwidth soon I might be going to starlink.
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Mikofox 🍁 (It's for your Safety! 🤮) (@mikofox) reported@xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.
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Trevor Gill (@gill_tv) reported@xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?
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Karen Favaro (@FavaroKaren) reported@cogecohelps omg….the worst internet service ever. Xplornet was better at half the price
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Chavela (@chavela85) reported@xplore_ca been having problems with your internet for a month. Now it's super slow and I have to wait for some technical department! Customer service sucks!!! Why does it take so long to get resolutions??!! Going to have to go back to starlink.
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Tristan Koschmann (@TristanKoschma2) reported@xplore_ca Hey your guys is internet is down since Thursday any help ?