Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Mississauga, Chatham, Brandon, Caledonia, Toronto, Edmonton, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa, Winnipeg and West Kelowna.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Chatham |
Internet | |
| Brandon |
Internet | |
| Caledonia |
TV | |
| Toronto |
Internet | |
| Caledonia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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brandon
(@billgatescooka) reported
@Xplornet And then when other options come finally you upgrade like you didn’t oversell in the first place Business is business but you’re literally shady as hell based on my experience you provide minimal service and only upgrade when you have to you were only going to do 100 with 5G
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brandon
(@billgatescooka) reported
@Xplornet And now you’re doing gigabit to compete with starlink you have no interest in the customers them self only to sell what you have to and make money I know in the past you would upgrade some towers but it would never be enough to fix your speed issues
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My So-Called Perspective
(@lauren_blogger1) reported
@SucksXplornet @Xplornet Such ****-*** service. They keep wanting you to call them because there are so many reasons why your internet isn’t working. No, it’s just YOU. This isn’t Blackberry..a battery pull isn’t fixing garbage service. So thankful for that 1 min of YouTube 🖕🖕
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Izabela 🇨🇦
(@thecastle85) reported
from
Leamington, Ontario
@Xplornet where is our wifi? Neighbours affected too..... spotty wifi for over 24 h. Help
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Lexie. #B.L.M
(@joanlemmesmash) reported
@missgaley Yeaaaaah. Xplornet is uh, slow. lmao.
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Heather
(@HeatherTownFink) reported
@Xplornet why oh why does my service keeping dropping. For two weeks now, stops and starts, drops off completely and have to power cycle it. It was good for so long and now...crap. It is extremely important to be online with kids at home!!! Be better.
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Michael Thomlinson
(@miket136) reported
@NinesCatudio I gave up on Xplornet years ago; it was always the same story “we’re upgrading our equipment, service has improved!” But it never did.
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Andreea Carmen
(@Andreea00113823) reported
@Xplornet Did he also find interet service? Mine has been deliberately shut down by @Xplornet . They are unwilling to own up to their mistake. @Xplornet is the worst!
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InvertedCow
(@CowInverted) reported
@jbondguy007 @Xplornet don't worry you will be safely back under your "Up To" Mark within a few days. I am sure they are glad that you pointed out the oversight as they cannot have rumors getting out that they supply "quality" or "service", even on accident.
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Scott Jones
(@ScottWJones93) reported
@GerardCooke8 @jbondguy007 @Xplornet The Bouctouche, NB tower for me was 30-40 mbps all the time last summer/fall. Now it’s 3-5mbps or less the majority of the time & not strong enough for work requirements or to even have 2 devices at the same time. No changes to my devices or network connections. #frustrated
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Dee Dafoe
(@lilsugarshack) reported
@Xplornet Just got the confirmation that intent will be down from 8am - 10pm tomorrow again. Two days without access to online learning for students and internet for this working from home. Beyond frustrating!!
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Rika Edwards
(@Lucy4141) reported
Hey @Xplornet - it’s been over a week since our custom business domain has been down. No resolution after hours on the phone w/ your tech team. The pandemic is difficult enough on small business, you’ve further marginalized our ability to run a business during lockdown.
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Nep
(@Nep03034037) reported
@FeministHousew1 @Xplornet Yea there just full of **** they ended up blocking me lol they really do care for the customers
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Nobody
(@FuckinRikki) reported
Xplornet is the worst internet providing service I’ve ever used, had people come out 3 times in the past 5 months don’t get what I pay for and 95% of the time it’s not even working. -1/10
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Gerard Cooke
(@GerardCooke8) reported
@jbondguy007 @Xplornet Your lucky. The Pugwash NS tower most nights is around 5 to 7 download and maybe 2 upload if you are lucky but we are paying for up to 50 down and 10 up. Never got more then 2 up once
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brandon
(@billgatescooka) reported
@Xplornet Oversold your towers in the past and fixing them now that there’s other options doesn’t make that right not to say I wouldn’t be satisfied with the service working but you know what you did and Because of that me and several other people are still being affected
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Jon Reimer
(@TheReimereason) reported
@MBGovNews @MBGov This is the worst news. Xplornet is the most unreliable company there is. Advertising high speed and delivering 1mbps. They did offer a 25% discount though 😒
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brandon
(@billgatescooka) reported
@Xplornet You will probably block me for this when all anybody has wanted is just for you to fix your service and you never cared until something else was available as I already said three times but considering you cant use a calculator to divide the bandwidth on your cells or grade 3 math
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Nep
(@Nep03034037) reported
@VTCrimson @JirjisLuca @Xplornet Thats actually ****** these guys are unfucking real can't believe they get away with this ****
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Heidi Young
(@HeidiYo12647035) reported
from
Deer Lake, Newfoundland and Labrador
@Xplornet Hahaha you guys don’t give a sh**t about the service or your customers. All you care about is the money. Thief’s. You rob people.
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brandon
(@billgatescooka) reported
@Xplornet Basically if you just deliver good service and not lie and do shady things maybe people wouldn’t be so mad at Xplornet all the time me included also I like how you are simply trying to just bury tweets and block people to make it seem as people are satisfied
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brandon
(@billgatescooka) reported
@Xplornet Will literally give you 80 Kbps for a download sometimes when your oversold towers are congested you said weather doesn’t affect your service and will it minorly affects your fixed wireless service to say this about your satellite services it’s just absurd
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LoganDustman
(@DustmanLogan) reported
@Xplornet Xplornet sucks. Had them for 2 years, constant speed drops that happened to disappear if you phone and complain. Uselessly low data caps. @SpaceX #Starlink will put clowns like you out of business for good. I’m enjoying my #dishymcflatface right now.
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Can Am Rider
(@rsternat1) reported
@bkives Just canceled my Xplornet, replaced with StarLink, 800 times better and it’s kind of cool that I’m supporting a future mission to Mars. Cost was only slightly higher, but the results are well worth it ! I think the Premier is again investing in a poor solution. He should compare.
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Carter Hays
(@CMBH_wpg) reported
@Xplornet Too bad the farmers that subscribe to your service won’t be able to participate.
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Jenny Kash
(@KashJM) reported
@Xplornet going on day 2 with absolutely no internet, what's your response to mandatory work from home directions when this is the service you provide? Was told it would be back on last night, about to start another work day and still nothing
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Nine's Catudio
(@NinesCatudio) reported
@miket136 After many years of being a happy Shaw customer, I dived into Xplornet swamp after moving rural. Last fall I cut all ties. I could not pay for 1 MBPS the price of the promised "improved" 10 MBPS. My cell provider delivered a good plan. I only Hotspot anymore.
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Ashley.purvislife
(@AshleyPurvisfit) reported
@Xplornet No point as we were told everything on our end is fine it's just your lack of towers and service
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Zachary
(@SomePEIslander) reported
@Xplornet my internet totally just went down and my LTE antenna says no signal. Is there maintenance going on in PEI right now? Thanks!
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brandon
(@billgatescooka) reported
@Xplornet I know that my tower is getting upgraded and I’m more than happy with the people just doing their job by phoning me because they’re not the cause of my service being slow yes you’re upgrading and building more towers and you’re fixing your service but you deliberately