Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Edmonton, Grande Prairie, Newmarket, Waterloo, Winnipeg, Kitchener, Halifax, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Total Blackout | |
| Grande Prairie |
Internet | |
| Newmarket |
Internet | |
| Edmonton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jaden
(@JayLoJL) reported
I wanna get rich and buy @Xplornet just to shut them down
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Kevin Porter
(@kevdevlyn) reported
@fordnation Starlink is already doing it you dumb asses. You guys give millions of dollars to ******** like Xplornet that **** Canadian’s over with there lies and false promises. Another waste of my tax money.
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zack
(@zack77614511) reported
@Xplornet It’s been up for like 30 minutes now it back to being down won’t work anymore
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@Nagem_Senoj Xplornet sucks. For the past year it would not work for hours at a time every day and when it did work it was so slow even when we had several technicians fix things and we paid fir faster speed. Just switched ISP. So fast, reliable & cheaper. & now we can watch netflix.
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Sarah Casselman
(@sarahacasselman) reported
Extremely poor customer service and poor organisation/coordination from @Xplornet. Had internet lined-up in advance for install, took the day off & no one showed. Called to inquire why, received excuses—no one called to tell me this, I waited all day.
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Jaden
(@JayLoJL) reported
@Xplornet has the worst internet imaginable
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Lewis Bron
(@lewisbron) reported
@MIchelleP8844 @Xplornet Xplornet blocked me on Twitter because they were tried of me calling their **** internet, **** internet
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Jean-François Mezei
(@jfmezei) reported
In fairness, both Xplornet and Bell, both of whom are in dire financial difficulty also getting financial bailout to help them continue what a healthy company does on its own: expand customer base.
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet please help remedy the situation you put me in. There are only 3 internet providers in the area and I chose your services because you came highly recommended. Please help, make this right!
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Jonathan Comeau
(@comeaujo) reported
Counting down the days until we have @SpaceX #starlink and can kick this sorry *** @xplornet internet service to the curb.
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mas
(@thepooppack) reported
someone really needs to buy xplornet and just shut down their servers
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Justin
(@Jrbeaudry) reported
@Xplornet What’s with the @Xplornet service not working all weekend at Lester beach? Such spotty service. It’s only 930 and I’ve reset everything four times this morning and still no Internet
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Ethan
(@efranks27) reported
@Xplornet fix your wifi
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@Xplornet How about having your techs fix your ****** broken internet instead of taking pictures... Now I see why the service is so expensive and speeds are never anywhere near what is promised...
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Paul Garvey
(@pgarvpoultry) reported
@BotTheWrongDip Waiting on Starlink- Xplornet works but slow and expensive for what you get
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joanne
(@dogmomab) reported
@Xplornet Xplornet has bought out my current provider and now I am unable to get service as you are not using their towers. This is the second time this has happened to us. #nothanksxplornet
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet now I can't get the internet I was promised—from the tower down the road form my house, as a permanent resident to the area.
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E̴ ̴R̴ ̴I̴ ̴N̴
(@bounceintobed) reported
@Xplornet My internet with you is AWFUL. I consistently have to switch from my WiFi to my mobile data just so a video from The Weather Network will load on my phone. I have to watch everything on 240p and it still buffers. I'm moving soon, better internet here I come!!
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Metal Wolf
(@m3t4lw01f) reported
E-Clip It Solutions in Saskatoon was the installer. Jeff, I expect better from you. This is just insulting, considering that run of cable was installed prior and re-used for the Xplornet radio. You just guaranteed I will never hire you or your company for any jobs ever again.
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Elektra Murphy (She/Her)
(@ElectraMurphyCa) reported
from
Caledon East, Ontario
@Xplornet is the worst internet around. They just need to go out of business.
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zack
(@zack77614511) reported
@Xplornet we did they said it was down for repair or something it will be back up soon | it’s been 4 hours
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@pgarvpoultry @BotTheWrongDip We recently switched. Xplornet never worked properly. Every day this past year it would not work for hours and we paid a lot & it was so slow, couldn’t watch netflix. Had several “repairs” but it was still awful. We switched to a competitor that’s fast, reliable & cheaper.
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@tenwattandrew Xplornet was awful. This past pandemic year when we needed to work/study from home,we couldn’t enjoy time at cottage cuz Xplornet hardly ever worked despite several repairs, & was also very slow, couldn’t watch netflix. New service is fast,cheaper& always works
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Linda Smith
(@creeksidemiss) reported
@CoryRyanGosnell @Xplornet @elonmusk I signed up for Elon Musk months ago. Still waiting patiently. Xplornet sucks at my house too.
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Anthony
(@antonio2435_) reported
@Xplornet Can you guys build another tower in Picton,ON. I can barely get a signal from the one that is already here because my home is higher in altitude
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet The tower is likely filled with cottagers & campers & I was told the panel I was supposed to be on was literally closed the next day (Saturday) after the installer never showed. Horrible. Internet is vital, it is an essential service that I was promised by them.
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D(ad)man
(@LifeofaDman) reported
Do you know what’s fun? Waiting half an hour for what was supposed to be a 17 minute callback and instead of being sent to customer service being sent directly to the survey and being hung up on. Can’t even manage that eh @xplornet
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D(ad)man
(@LifeofaDman) reported
@thebnbpod_ @Xplornet Can’t wait to cancel this service the second the fibre optic cable reached my house. This is garbage
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zack
(@zack77614511) reported
I’m using ethernet on my PC and it’s still slow why am I not getting what I’m paying for I don’t even go over 40 down and 3 up @Xplornet
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Chad Peters
(@cpwcsk) reported
@Xplornet Your service is so bad. Pay for 25mb in and barely get 11mb. Probably lose signal 25-30 times per day. Some days can hardly get a web page to load. Huge amounts of spam/phishing emails about my account. I can't wait until my #Starlink arrives.