Xplornet Outage

@Xplornet no support via text, 90min on hold. Speed at 1mbps. All from Arthur ontario LTE. Neighborhood bbq all have same issues.

@CRDrowet @slpng_giants_ca @Xplornet Please don't support hate.

@DerekMacEwen The 'Made in PEI' solution would cover more than 25,000 rural homes and businesses. The Bell/Xplornet deal would cover less than 15,000 *for the same amount of government money*. You do the math. #PEI #InternetForEveryone

@XplornetSupport 2/ funny when the tech was checking my issue we both saw on my computer that I was getting download speeds of 204mb then .5kb. 204 and you can’t give me a consistent 25. So happy Bell is installing fibe on my street as I type. Good riddance Xplornet

@Xplornet you know this would make a good platform to keep customers informed as to why there is currently no service on pei and ns!! An idea when it may be resolved..my " may experience interruptions. ." Has been over an hour of NO connection. Keep people informed at least ffs

@peachiixo_ @Xplornet I have been a customer of @Xplornet for years. My services are working just fine..

Xplornet plays songs on their waiting line on the phones that I’ve never heard before 🤣

Hey @Xplornet you're internet is absolutely garbage. You're robbing your customers and your customer service is horrible! Avoid this company at all costs! #xplornet

@RobSomerville1 @ElwinHermanson same here. worst shit anywhere. they like to call it hi speed but that is a lie. xplornet is a joke.

@meldejong @Xplornet Don't fall for it. The LTE is no better. It's AWFUL!!

@Xplornet so I "upgraded" my internet to LTE and it's slower than it was with the old service. I'm wishing I'd switched to Bell 😩 #WifiSucks

So after four weeks of automated calls about service outages tomorrow, my 25mb/s @Xplornet service (Wellington North) is currently getting less than 2mb/s in the middle of the day. Just awful. Time for a switch.

@bigbushelsag @FarmerFrase @RaynaudBrendan @Xplornet @CRTCeng I’m just happy I can watch Netflix now at least. And run my phone on wifi. If it gets bad again I’ve got a plan

@FarmerFrase @BaldurBarons @RaynaudBrendan @Xplornet @CRTCeng I can’t stand them. This take over of netset Is horse shit.

@FarmerFrase @BaldurBarons @bigbushelsag @RaynaudBrendan @Xplornet @CRTCeng Heard they were going to try some software the penalizes the guys doing torrents etc., slow them down a lot to free up bandwidth for everyone else.

@BaldurBarons @bigbushelsag @RaynaudBrendan @Xplornet Tech told us last night that due to “traffic management” aka isp throttling, we will never get the speeds we pay for in the evening. @CRTCeng has been after @Xplornet before for this

@Patrick0242 @Xplornet Netset has the network smoking. The day after the take over pow junk internet

@RaynaudBrendan @bigbushelsag @Xplornet Yeah. It was bouncing off of two different towers. I never had one test over 5 for 3 weeks straight. Was awful. Especially on rain days. Lol

@Xplornet after a month of problems and more than a dozen calls to @XplornetSupport I have given up!! I feel for those that do not have technical knowledge dealing with you. Instead of resolving problems, they look to prove it is not their fault! #CustomerServiceNot

Wow I can honestly say that our internet has never been this bad since @Xplornet took over

@Xplornet Our upload speeds are absolutely terrible. called your support team to fix it and they said it was our router. we bought a new $250 router and wifi is still terrible. live in dewinton alberta. please fix your wifi...

@Xplornet your customer service was no help at all. Maybe can someone come out to see what the problem is instead of saying I can’t help you

@Xplornet 17 days with Xplornet. 0 evenings with usable internet. Dozens of calls to support. 0 improvement. If you only provide usable service half the time your bill should be half.

I’m really excited that @Xplornet raises my fees constantly for network improvements yet I can’t even make a simple FaceTime voice call without a 5 second delay 😡. #crapservice

@CRTCeng @Dad4theWin @CCTS_CPRST I can't imagine the CRTC has not received a large amount of complaints about #xplornet by now. They've been providing terrible technical and customer service for years. Just google it, you'll find tons of forums of people complaining.

I can’t. My xplornet internet is down again…..

3 weeks into this forced relationship with @Xplornet and I'm done. If I knew Netset was gonna throw us to the wolves I would've never called. I left Xplornet for Netset because I wanted service, not service calls. @swiftinternet we'll talk soon.

@loffp1 @Xplornet @HughesConnects they should be taken to court by a class action suit for the absurd price they rip us off with and the service they provide.

@CRTCeng should look into how bad the service is provided by @Xplornet to its customers and how much we get ripped off for service not provided.

@SucksXplornet Oversell service so that speed goes to zero. That seem to be the Xplornet way! Can’t get service today but the flyer will be in the mailbox Monday morning selling fast LTE service - choke the system. Shame!!!

@Xplornet Internet is extremely slow, so don't say you care about getting service to rural customers. Our latest download test was 2.0 and 1.0 upload. Terrible.

Cancelled my @Xplornet on May 20. Had actually unplugged their equipment & stopped using their service several days prior. Today they still steal $125.99 from my account - for services not rendered. Stay far away from this company! @xplornetretweet @BBBEdmonton

@TulugakChatter @teaellepea1 It’s not unlimited. It throttles down just like Xplornet after so much use.

I have Xplornet coming out for a second try at getting better Internet service. not holding my breath because last fall they couldn't find a signal. I'd like to pay them for Internet service because my Bell Aliant is garbage

@Xplornet ur internet is trash. Fix it please thanks😘

@XplornetSupport Hey xplornet waiting on hold for an hour for 24/7 support is unacceptable. You have my number how about calling me when you can spare a minute. Not impressed with interent or the service

Ugh...@Xplornet internet just plain sucks #brutal

@mingo59 @Xplornet All you will get after suffering through support calls is an offer of a discount. They seem to think if your speed is above 100 kbps you should be happy.

@Xplornet It would be better to actually provide the service you advertise and charge for to the customers that have been with you for years. Dismal speeds with constant drop offs is what you provide for many people, and your answer to everything is a discount on the service. FIX IT.

Voicemail from xplornet. “Hi so and so calling in regards to some twitter posts about service. Could you please call back to see what our options are” Twitter is a powerful thing

71 minute wait time for technical support. @Xplornet guess im not the only one suffering terrible internet.

Would bag to differ. @Xplornet since your takeover of Netset we’ve noticed night and day difference. We are not the only ones. Perhaps instead of telling us to just turn our router off and on again, you should seek an actual solution. It’s garbage you think this acceptable.

@Xplornet you guys totally suck! The worst internet service out there! Your damn internet never works!

@blfStudios @Xplornet This really is not true. You cannot get ahold of someone to deal with any issues in fergus ontario after a certain hour during the week.

@Xplornet @XplornetSupport Worse decision to”join the Xplornet family”😤 worked for the first 2 weeks,since then has been the sh@#*!No call back feature when told there was one,on hold forever until static makes me hang up.Haven’t been able 2watch a show without constant downloading,”not enough bandwidth”

@rgstone1 And @Xplornet says they offer reliable service. #Lies19

@bigbushelsag I did the exact same thing. When I cancelled @Xplornet they still charged my credit card them *****. I never did get it back either

@KevSab12 @landon707 @BaldurBarons @NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp I wouldn’t go that far. I live in Morden and been waiting 2 years for it to come to me area. Costing them way more than initially thought. Hoping it good my Mts internet sucks!

@bigbushelsag @T_Bartman @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @Xplornet @GetVisp Peak times were terrible for us. Now it’s all the time. If we don’t have good enough speeds it stops our pivots. It’s just going down hill and quickly.

@T_Bartman @bigbushelsag @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @Xplornet @GetVisp Don’t think our system would support that. We need wifi to talk to all the pivots and then goes to our server and then we access with an app. Works great as long as you have good consistent signal strength which has been our issue of last week. Plus we have zero cell service.

@landon707 @Xplornet I just had one of their technicians out. He swapped our Huawei modem out and it’s been a little better. He said that with the switch some hardware was giving them grief. 80 service calls in 2-3 days. My advice is call them, don’t sit on hold have them call you back.

@bigbushelsag @landon707 @BaldurBarons @KevSab12 @NH3_Guy @neiljakubowski @T_Bartman @Xplornet @GetVisp We use it to run our pivots. Been a complete disaster as well. We have our own tower. At least we were able to talk to someone once. Didn’t help much. NetSet was good and speeds were always consistent. That’s what our pivots need. They need to talk back and forth. Screwed now.

@landon707 @Xplornet Ya our internet is real slow. I tried to call in and such a long wait time

@BaldurBarons @KevSab12 @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Lol i just couldnt care either way. Used to watch hockey when I was young. Guess it really boils down to dont have much time in the spring so dont get into it. Football starts when I have lots of time to spare.

@BaldurBarons @KevSab12 @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Hockey and baseball might as well watch paint dry. We are a football family but that is because Cooper is a brick shit house meant to play football.

@jcalder1983 @KevSab12 @landon707 @BaldurBarons @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp Fiber actually ******* sucks. I been through that change over and it got worse for sure.

@KevSab12 @landon707 @BaldurBarons @NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp That’s not a fiber network. Morenet is wireless. Fiber doesn’t fix everything, if the ISP doesn’t have enough bandwidth nothing will fix that. Advantage of fiber is it can carry so much, but it has its limits.

@KevSab12 @NH3_Guy @landon707 @neiljakubowski @bigbushelsag @T_Bartman @Xplornet @GetVisp How can they send a signal to drive tractor. But we can’t get decent internet. Wouldn’t doubt the ******* space station has better internet than us peasants

@NH3_Guy @neiljakubowski @bigbushelsag @T_Bartman @landon707 @Xplornet I get an error message from speed test app when I try. It’s that slow here

@T_Bartman @landon707 @Xplornet Might be the unlimited data plan they are offering. Good for not paying extra data caps but will kill service speeds overall.