Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Winnipeg, Ridgetown, Ottawa, Orléans, Bowman, Edmonton, Longueuil, Halifax, Campbellford, Gatineau, Regina, Montréal, Vaudreuil-Dorion and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Winnipeg |
Wi-fi | |
| Ridgetown |
Internet | |
| Ottawa |
Internet | |
| Orléans |
Internet | |
| Bowman |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Matias Arbeleche
(@MatiasArbeleche) reported
@Kaitlynkitzan @Xplornet I have never seen anything like @xplornet, they are terrible, service is garbage but they know you have not other options at least until now (starlink is coming to my area) the worst part is that I live outside Ottawa, the capital of Canada! and I can't have access to internet
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brandon smith
(@brandon90053725) reported
@Xplornet Fix your traffic management so I can get my full speed when I stream literally you are such a **** company your tech call me and they have no idea why the issue was going on and they say it’s congestion I think that’s bullshit and that you’re just a **** company throttling to 3mb
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teacherperson
(@Fernbankfolk) reported
@Xplornet Service is out again. Is this an ongoing issue!
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jgellhaus
(@jgellhaus1) reported
@Kaitlynkitzan @Xplornet But they @xplornet will sell and charge for a service that doesn’t work, no matter where you live.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet I’m dancing to. Doing a happy dance now that I don’t have to pay you anymore for your **** service.
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Ivan Cohen
(@cohenih) reported
@GeiselJeff @Xplornet Starlink was installed Saturday. No-brainer setup; getting over 100mb download, 40mb upload, 35ms or less latency. Will be faster after BETA is over. It’s amazing, compared to poor Xplornet I’ve had to use for years!!! I’m impressed with it!
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Sir Carl P. Trask
(@smokesignal7) reported
@CBCNews @NicoleatCBC Summer 2020: Dial-up Internet stopped working without any notice at Nova Scotia & after a season, I was forced to install slow Xplornet satellite dish upon my roof to access online monthly banking to maintain my Utilities at great monthly cost to this widowed Canuck grandfather.
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Nick
(@Nick62289935) reported
@Xplornet @Fernbankfolk Yeah, if you call them, they'll provide detailed instructions on how to unplug/replug your equipment to fix their problem for the next 2 1/2 minutes.
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Dustin Kreiser
(@dustkrei) reported
@Kaitlynkitzan @Xplornet @xplornet is complete garbage. Also very difficult to deal with. Not worth the money. We cancelled ours. Don’t miss it as it never worked anyways
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Vern Faulkner
(@VernFaulkner) reported
@Xplornet being particularly slow this afternoon. Estimating seven months before I can ditch the lousy service for Starlink.
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Nick
(@Nick62289935) reported
@tuchodi @Xplornet Shouldn't matter too much...give Xplornet a couple days and he won't have any service at all to worry about.
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Jeff Geisel
(@GeiselJeff) reported
@cohenih @Xplornet How do you like the starlink want too do the same , sick of slow net !!!
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Paddy Storey
(@FastHorsesNCars) reported
@Xplornet Have you doubled it in Stettler County, Alberta? Because our internet is awful and no one seems willing to provide better service?
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Metal Wolf
(@m3t4lw01f) reported
If you're an @Xplornet customer don't fool yourself into thinking they care about you. If you're thinking about becoming one, walk away. You're better off with literally any other ISP (or not even having a connection). The unending frustration is not worth it.
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Terry Bedard
(@XenaTKB) reported
@Kaitlynkitzan @Xplornet their customer service often leaves a bit to be desired!
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Metal Wolf
(@m3t4lw01f) reported
@rammyramramram @Xplornet If you want support faster call in asking to sign up for service. You'll get sales in a heartbeat. Then tell them what's wrong. It's the same guy working both lines anyhow.
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🇨🇦
(@Snowymb1) reported
@Xplornet got a complaint going with CCTS. Looking into signing up with Starlink. Cand we get a customer class action lawsuit going against this company for the constant lies, beyond horrible service and high cost rip-off of there lack of service?
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Charlie Walker
(@charlie1105) reported
@Xplornet There's no point, there's nothing that can be done my end - it's clearly elsewhere in your network that the problems occur, and your default response to every twitter complaint demonstrates your lack of care or customer support.
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Gerry Paille
(@tuchodi) reported
@Xplornet A friend on your service who lives in BC has an IP address that maps to Ontario. This causes issues with him accessing certain websites that are restricted to people living in BC. Is there any solution for him?
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Ram
(@rammyramramram) reported
@m3t4lw01f @Xplornet Man, running any of their social media, PR, or customer service, it must feel like you're a borderline scammer, eh? Like, you have to justify customers every day overcharging for something so basic, but knowing they have no alternative. The real Martin Shkreli of ISPs.
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Swedish Import
(@flatlander0) reported
@Kaitlynkitzan @Xplornet I’ve heard nothing but horrid stories about them. Makes me wonder who we else is available when we finally get our acreage ...
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Kaitlyn
(@Kaitlynkitzan) reported
from
Insinger, Saskatchewan
In the last month our @Xplornet has been down 3 different times. The 1st time they told us, “it’s too cold” the 2nd time “no system is perfect, they all have weaknesses” and the 3rd time was “we didn’t tell you to live in the middle of nowhere”. 😡😡😡
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Christopher Rogers
(@therealcpr83) reported
@Xplornet Aint no mountain high enough for Xplornets terrible service, oversold towers and broken promises.
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Fast Jeff
(@fastjeff) reported
@Xplornet You can almost see all the upgrades and expansions behind them. Everybody I know with xplornet already preordered #Starlink , almost time to #cancelxplornet . Xplornet is a terrible ISP, avoid them.
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Blake Rolseth
(@blakerolseth10) reported
@Xplornet I just changed providers cause xplornet wouldn’t fix there towers
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Fast Jeff
(@fastjeff) reported
@Xplornet Fix your network, stop trying to be a social magazine, these random tweets is just making your customers angry. They pay too much for too little and all xplornet cares about it posting random bits of internet.
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𝙱𝚛𝚒𝚝𝚝𝚊𝚗𝚢 𝙷𝚎𝚗𝚗𝚒𝚐
(@BrittanyHennig_) reported
@Kaitlynkitzan @Xplornet They're the other rural internet service provider in our area.
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brandon smith
(@brandon90053725) reported
@Xplornet Literally your techs don’t get paid enough for this **** oversold towers and now you’re throttling to less than 5 Mbps no this is been going on since October pathetic Cogeco said they were installing lines in April you better have a good timeline for the new tower being active
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Fred Cee
(@Fred_Wreck1983) reported
@cbraedley @Xplornet they only post this **** to bury the awful comments about them
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Tyler Beckett
(@mtylerb) reported
@Xplornet They're doubling their speeds! Unfortunately they are still 1/2-1/4 of the speed of @SpaceXStarlink and they still refuse to support IPv6. #fail