Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, Edmonton, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Calgary |
Wi-fi | |
| Mississauga |
Internet | |
| Chatham |
Internet | |
| Brandon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Fred Cee
(@Fred_Wreck1983) reported
@Jenn_MacDonald_ @Xplornet when I asked for a tech to come out they tried charging me $140 to fix my service and another $40 for mileage.
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BossLady
(@TammyUlrich5) reported
@Xplornet Lucky you!! ive been on hold for over an hour, I'm ready to cancel my auto payment and go with a provider you can actually reach when you need
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TracyRimmer
(@TracyRimmer) reported
@Xplornet Sure you do — after I wait on hold for half an hour, to be told to “unplug it and plug it back in again” — tried that. Didn’t work. The problem is at YOUR end, and I think we BOTH know what it is — your company claims to not oversell your capacity, but that is what is happening.
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🌸 Melanie Fawn ✌🍁
(@Fawnoftime) reported
@Xplornet ...We also know that the problem is not on our end, as all of our friends and neighbours who have Xplornet (we're forced to because there is no other provider) have the exact same problems as we do at the same time. Can't your business just get their act together?
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Yippee Kaneda Yay M..ther F..k'rs
(@XboxKaneda) reported
@TheV_eh In fairness to these guys, my old old ISP sold to xplornet. Xplornet wanted me to switch service. I refused after about 6 months my service was unusable at night out of nowhere. After 3 or 4 months of that, they offered me a big deal, I took it and issues disappeared
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Sharon Cardiff
(@cardiff_sharon) reported
@VO1MX @FrankReardon1 @Xplornet Is XplorNet really bad?
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Jenn MacDonald
(@Jenn_MacDonald_) reported
@Xplornet That I rent from *xplornet. I miss my nexicom service.
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🌸 Melanie Fawn ✌🍁
(@Fawnoftime) reported
@Xplornet I would but Xplornet is down, AGAIN, in my area and I can't waste my mobile data. Tech was supposed to come out this week to upgrade but we haven't seen or heard from them since we called last week. Criminal...
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Cboyx
(@Cboyx4) reported
Wifi so bad im reading. Wtf @Xplornet what happened to the connection?
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Sharon Cardiff
(@cardiff_sharon) reported
@bugalooa @Xplornet So, you would not recommend XplorNet? How bad is it and are you in the country?
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Andrew Dixon
(@dixon_coop) reported
Xplornet net customer service sucks **** . On hold for the next tech for over 3 hours now and apparently I have been next in line all afternoon
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet did Jim have to pay to fix his issues?
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Daniel
(@crusaderx2) reported
@elonmusk @SpaceXStarlink I have failing wireless Internet in a residential treatment home in north ontario. I need working Internet asap. I want to purchase starlink because I want to support manned space flight. if I don’t get invited i will need to buy Xplornet. please help!
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🇨🇦 Robert M 🎃
(@RobM1962) reported
@SpaceX When can we expect service in Atlantic Canada. Specifically New Brunswick. I am so done with xplornet.. Waiting impatiently in Canada
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I am not the only one having these issues, and the only reason that your company is getting away with this is that you are the ONLY option for most people in rural Manitoba.
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Amy VanStraaten
(@amelvans) reported
@Xplornet - called you on Monday about slow service. The answer was, "I can't even login to your modem but things look okay. Good luck." Today, it's fully unusable. Again. 🤯 Should I wait on hold another 1.5hrs for minimal improvement or just cancel ? Cancel it is.
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m3t4lw01f
(@m3t4lw01f) reported
Wahoo! My other two @GoogleStadia Premiere Edition kits have been dispatched. Now if only @Xplornet would provide me the service they advertise so I could use them, that'd be great.
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Caroline Bailey
(@CarolineFCB72) reported
@Xplornet @AlterusNominus We pay good money for our internet and what for we can’t use it when we need it or want to use it and don’t repeat what you always say if I have any technical issues we can call you when you never call back or can help saying the same thing you always do
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🇨🇦
(@Snowymb1) reported
@Xplornet I'm filing complaints against this company today. Pay for a service that is beyond sickening and now completely down have to use up my phone data. Seriously have any people considered a class action suit against these thieves? If so count me in. @Canada @ripoff
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TheRealMushreem
(@RealMushreem) reported
@Xplornet Everytime anyone has an issue on your service you don't give a ****
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Shampoo Chugger
(@ShampooChugger) reported
@Xplornet Did you know your service is ******* garbage?
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Loricat
(@VoosieVooters) reported
@Lak3 @kapwamom @Xplornet I have been told that too - upgrading won't help the problem. It's time the watchdogs step in and make Xplornet provide some level of service that people are paying for.
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4th
(@AlterusNominus) reported
@Xplornet Please explain to me why the internet stops working past 5:00 everyday? Has been happening since the start of fall. Can't watch videos, do online calls or even browse. I payed good money for this service and I better get what I payed for.
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Caroline Bailey
(@CarolineFCB72) reported
@AlterusNominus @Xplornet I hate when they say that if you have any technical issues to call them and they can help you first they have to actually call you back and second they don’t do anything so why even say that
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I pay $155 a month for a business plan I can’t use. Tethering in through my phone has become a way of life just to be able to download emails. Your service needs an overhaul.
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BossLady
(@TammyUlrich5) reported
@MBAgDays @Xplornet I have been on hold for over an hour, I am about to call my bank and cancel auto payment and go with a provider you can actually reach when you need. This is Bullshit
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I’ve tried three times today to get through on your phone line, and can’t get through in a timely manner — some of us actually have to work to pay the exhorbitant cost of internet service that we aren’t getting.
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Jenn MacDonald
(@Jenn_MacDonald_) reported
@Xplornet I have never received assistance. I get hung up on. Redirected. Told there is issues with the modem that I rent from Nexicom & that I have to pay more money for a tech to look at THEIR shitty equípement. & xplornet is my only option bc they eat up the rural internet companies.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Did *you* know that we don't really care all that much about these little distractions you like to post and would much rather you fixed your network so we had reliable and consistent service, and told us about that instead?
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Brett Petch
(@brettjpetch) reported
@Xplornet I’ve rebooted 3+ times. Checked the LTE operator values and seeing 3 towers and connecting to one with a worse signal. I have manually set DL-Earfcn to 44190 PCI 48. Seems to have connected to the right one again but has been out for hours. Thanks for reaching out.