Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (65%)
- Wi-fi (17%)
- Total Blackout (12%)
- E-mail (4%)
- TV (2%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Calgary, Toronto, Montréal, Kitchener, Ottawa, Toronto county, Bradford West Gwillimbury, Cambridge, Mississauga, Grande Prairie, Sedgewick, Acheson, Regina, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton
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Internet | 11 hours ago |
|
Calgary
|
Internet | 14 hours ago |
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Calgary
|
Internet | 1 day ago |
|
Toronto
|
Internet | 2 days ago |
|
Montréal
|
Wi-fi | 2 days ago |
|
Toronto
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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BJMMURPHY 🇨🇦 (@BJMMURPHY1) reportedRural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?
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BJMMURPHY 🇨🇦 (@BJMMURPHY1) reportedAnother day dealing with painfully slow internet in #Northumberland. How are others dealing with this? Is it only my connection? @PLawrenceMP we need reliable reasonably priced rural internet. Xplornet is our only option providing us with an upload speed of .2. That’s point 2!
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Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, ManitobaBecause #Xplornet sucks so bad I’ve used all my data. I need a better option!
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Andrea Galante (@AndreaGal67) reported@altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.
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Jean-François Mezei (@jfmezei) reported@Cory_Boehm No. Xplornet was just PR exercise with Xplornet never having intention to invest and develop a large network from scratch. (in fact, the real Xplornet spun that business off and it is now shutting own).
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported@xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.
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Michael Quinlan (@MikeSQuinlan) reported@Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.
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Mikofox 🍁 (It's for your Safety! 🤮) (@mikofox) reported@xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.
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Oscar Diaz (@tecnogreen) reported@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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@cattlemen (@cattlemen1979) reported@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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Lin R (@Blu_Butterfly8) reported@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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Ashley-Rose C (@TrashleyMess) reported@xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?
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Pat Compliance (@faey06) reported@GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours
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peter sutherland (@pandamoan) reportedWhat’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.
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Spenser Hamilton (@OtherSpenny) reported@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Tyler Burns (@windypopfarm) reported@ChadRCaswell @KristjanHebert But then the public funding then goes to Xplornet, one of the worst service providers out there. 🤔
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Brandon Murphy (@brandonmurph10) reported@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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Justus Hickey 🇨🇦 (@justushickey) reported@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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Gerard Cooke (@GerardCooke8) reported@xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.
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Lomaxcat (@VoosieVooters) reported@RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.
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CdnARS VE4PER (@CdnARS_VE4PER) reported@BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz
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Robert Way (@LabradorIce) reported@ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Starting at 59.99 Until you end up paying 125$/month for THEE worst service in Canada hands down.
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Acura (@TheSmitefulOne) reported@b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.
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SirFrancis Bacon (@SirFrancisBac20) reported@xplore_ca Pull it down
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Keith Murray (@keithwawanesa) reported@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.