Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Provost, Calgary, Smithville, Kamloops, Toronto, Winnipeg, Grande Prairie, Vancouver, Montréal, Halifax, Macklin, Dartmouth, Brantford, Brampton and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Provost |
Internet | |
| Calgary |
Internet | |
| Smithville |
Internet | |
| Kamloops |
Total Blackout | |
| Toronto |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Brett Petch
(@brettjpetch) reported
@m3t4lw01f @Xplornet Tempted to write a lil bot script to run an iperf every half hour and submit an excel sheet with network info + Speedtest results to xplornet at end of month. Would be interesting to see what CRTC/CCTS would say as well.
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Loopy Burd
(@MTHallowFarms) reported
@m3t4lw01f @Xplornet Oh, so it’s not just me? Two days of this garbage.
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.
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Sandra Steeds
(@SandraSteeds) reported
from
Brant, Ontario
@Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻
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NorthwindTaniiia
(@NorthwindTania) reported
The wifi in my area has been down for hours now. Any updates on when we will have it back up and running? @Xplornet
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Lewis
(@lewisbron) reported
If I was the ceo of Xplornet I would live in fear everyday hoping my buyers don’t burn down my house. If I worked for bell or Rogers or even Shaw I would be ashamed to be in the same category as Xplornet and Xplornet shouldn’t even be in the same category
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet They are horrible. The only thing they do well is take money.
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Tyler Burns
(@windypopfarm) reported
@SilverStarAg Is that the 25Mbs plan? All I know is that everyone switched to Xplornet out here and it all went to crap. Now I’m back to access and it’s smooth sailing again.
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m3t4lw01f
(@m3t4lw01f) reported
When you call @Xplornet support an hour ago and the estimate says 22 minutes, you realize all aspects of their business are really slow, not just the Internet service itself. I wonder if @APLenehan uses his own services or if he uses a legitimate ISP.
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m3t4lw01f
(@m3t4lw01f) reported
How is it that Google Assistant is completely non-functional, Twitter is completely dead, yet I can watch a show on Netflix no problem and YouTube will let me stream a video at 7mbps? Then I do a speed test and my connection tests <1mbps. This makes no sense @Xplornet.
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here, anything about actual xplornet service. I think their marketing team is a chicken pecking at a keyboard.
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Lew
(@happylewie) reported
Internet is down for the last 15 hours. @Xplornet has 45 minutes of wait time to reach customer service. Man. I’m so ******* tired of this ****. And I pay 200$ per month for that.
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m3t4lw01f
(@m3t4lw01f) reported
No, @Xplornet Support Guy, I am not completely factory resetting my entire Google Wifi system. This is a you problem, not a me problem.
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Lewis
(@lewisbron) reported
Ik someone is reading this and is laughing their *** off but instead you should get off your ******* *** before it falls off and at least try to fix this ******* mess of an internet provider called Xplornet. Worst ******* internet, not only in Canada but I would say in the world
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m3t4lw01f
(@m3t4lw01f) reported
Literally nothing is working tonight. Thanks @Xplornet, you're the best. Good thing you completely deleted the XplornetSupport Twitter and don't have anyone answering phones, ever. You guys are the suckiest bunch of sucks that ever sucked.
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A.C.A.B ~ All Commies Are Brainlets!
(@WestIndependent) reported
@NorthwindTania @Xplornet Been down for 16+ hours here
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m3t4lw01f
(@m3t4lw01f) reported
No @Xplornet support guy, the PoE injector is not a modem, no matter how many times you say it.
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Sherrie Bellegarde
(@Miyo_Takosiw) reported
@Xplornet when will service be back up in SK?? And don't ask for my account info...We've already called earlier today at around 12:30CST and were told Xplornet is having issues. What's the ETA on having them fixed??
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.
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m3t4lw01f
(@m3t4lw01f) reported
@brettjpetch @Xplornet Any recommendations? I haven't had what I'd consider "Internet access" in days at this point. As soon as Starlink is available I'm kicking this garbage to the curb. It can't be worse, right?
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Lewis
(@lewisbron) reported
because of how ******* slow your download speed is. If I want to watch a 2 minute long 1080p video on how to get faster internet I would have to wait a whole ******* month for that video to load and just for that video to tell me that if I have Xplornet to just lose hope
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.
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Brett Petch
(@brettjpetch) reported
"This announcement positions @Xplornet to begin 5G deployment in rural Canada this upcoming summer." *groans when it takes 10 years before upgrades are completed, and the network can't support 4G speeds already...*
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m3t4lw01f
(@m3t4lw01f) reported
@MTHallowFarms @Xplornet You, me and every single customer this dumpster fire of a company has. @APLenehan must be so proud of his little company. It's not easy earning the distinction of "most hated ISP in Canada."
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Lewis
(@lewisbron) reported
@Xplornet your internet is so **** I have to put in my schedule three days ahead of time to check my email so I can give Xplornet a enough time to ******* load it. If I wanted to download a new game that just came out the earliest I would be able to play would be 30 days later
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Hurry Up @SpaceXStarlink
(@AtTheDogPatch) reported
Tried to stream NFL Thursday Night on Amazon tonight. Not possible on my @xplornet “HighSpeed LTE”. Please hurry @SpaceXStarlink Let more of us subscribe. @JustinTrudeau develop a support to make initial purchase affordable.
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Richard Skermer
(@RichardSkermer) reported
@CCI_Wireless for the love of all things holy, can someone please respond to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn? Sub 2Mbps is unacceptable when I pay for your top package.
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Fast Jeff
(@fastjeff) reported
@Xplornet Dear people of PEI, Don't use xplornet. Signed, Disappointed Customer
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Richard Skermer
(@RichardSkermer) reported
@CCI_Wireless for the love of all things holy, can someone PLEASE RESPOND to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn?
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month