Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Stratford, Middle Sackville, Cambridge and Midland.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
Internet | |
| Vancouver |
Internet | |
| Saint-André-Avellin |
Internet | |
| Charlottetown |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Wallace
(@Darsaw1217) reported
@Xplornet Internet still down south of Picton. Outage caused by Xplornet. 4 days of outage now. Worst service ever! Don’t see these issues of this magnitude with Bell or Rogers but because we are rural Canadians we are stuck with this useless organization. We need more options.
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CGS-Opinions R My Own
(@CGS75403388) reported
@xplornet Price increase for less service...just another predictable day #sh*tservice
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Richard Bethell
(@RichardBethell) reported
@Xplornet Please restore service in Prince Edward County
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amy
(@purvis_amy) reported
@Xplornet can you kindly get your **** together already- a week plus with spotty crappy internet signal. Need internet to work in order to you know, pay your inflated bullshit fees. #rural #ontario #pec
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Julli
(@judlill) reported
@Xplornet rip off service when we pay for more than we get
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Rob Schick
(@Rob_schick91) reported
@Xplornet looks like internet is down in oak bluff Manitoba , any idea when it might be back up?
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Neil L - Candidate for 🇨🇦PM
(@RealNeil_mtl) reported
@bruceanderson @Xplornet Had to deal with Xplornet when I lived in rural Eastern Ontario. Poor service, but they were generally the only game in town, so ...
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Scott Wallace
(@Darsaw1217) reported
@Xplornet The problem has not been fixed. We have rebooted a number of times. System south of Picton in Prince Edward County is offline. I opened a ticket Wednesday. Absolutely NO call from Xplornet since. So, don’t tell me things have been restored.
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Canuck🌻🇺🇦🌻
(@Cre8iv_Canuck) reported
@RogersHelps @MburuNju123 @xplornet Rogers is crediting back lost services so I would expect same of my lost day of service from xplornet as well.
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Chris Galway
(@chrisjgalway) reported
Hey @Xplornet any reason why your service has been non existent for the past 3 days? Do you even care or do you just want our payments. I pay for service and this is what I get? How about fixing the issue and then compensation! #worst internet #xplornet #xplornetsuck
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Dave Nuttall
(@Dnuttall1985) reported
@Xplornet internet's been down 3 days, what's up???
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Aaron Miller
(@awmiller21) reported
@chrisjgalway @Xplornet Our service has been off and on over the weekend. This after a recent upgrade to ‘faster and more reliable’ (and more expensive!) service.. Yet, @Xplornet will continue to bill.
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BoSox fan in Blue Jay land 🇨🇦
(@SMac902) reported
It's a sad day when a company (@Xplornet) can make Bell look good! Spent over an hour on the phone with and Xplornet rep due to internet issues and the best you can do is a July 20 service date. Sidenote, the rep. was professional and my beef isn't with him.
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Alan
(@Awallis11) reported
@wallisdesigns @Xplornet This is very poor customer service xplornet and unacceptable. At the very least you need to send out a Tweet to let your customers in Prince Edward County know what the status is - Monday/work-day is fast approaching, please put send a message ASAP.
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Greg Beldam
(@gbeldam) reported
Day 4 of no internet in all of PEC from @Xplornet finally got an auto call saying it was out in the region and they were trying to “diagnose and fix the problem” 🙄
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Martin 🍁⛳️🛶🇨🇦
(@martinmc1964) reported
@Xplornet @bruceanderson What about the rest of us with lousy service from @Xplornet ???
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“Fringe Minority” Bill🇨🇦
(@dusttheliberal2) reported
Am I the only rural Canadian that is getting pissed off with the promise of high speed internet from this bullshit government? @Xplornet is what we are stuck with, a government funded bloodsucking monopoly that provides garbage for internet
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Julli
(@judlill) reported
Time to switch to Starlink @Xplornet worst provider ever slowest speed ever when we pay for more than we get
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nancy
(@wallisdesigns) reported
Another day, another @Xplornet outage. Multiple day outages in Prince Edward County continue. What is the status @Xplornet? What are you doing to support your customers? When will our service resume???
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Scott Wallace
(@Darsaw1217) reported
@AdryanBorins @Xplornet @DominicNST Same here Adrian - must work from home. So many of us got impacted last week. No apology from Xplornet- nothing. Just saw posting on down detector that Xplornet did not want to send a tech today. Thought to myself - are we back in 1922?
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JustPlainOldMe
(@plain_me9) reported
@bruceanderson @Xplornet I had @Xplornet for years as I lived in the country. They are the worst of the worst. I lived in a bungalow and they wanted to put a 30' antenna on my roof.
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Julli
(@judlill) reported
@Xplornet So you can tie up my time and not fix the service we get 😡 I’ll be calling to cancel and switch to #starlink look after the customers you have already!! Internet down again tonight
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Julli
(@judlill) reported
Up your service @Xplornet or you go outta business to @starlink
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Scott Wallace
(@Darsaw1217) reported
@SouthwellJoan @Xplornet Same here. Xplornet is living in a fantasy world. No service since Wednesday.
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GageCan🌿
(@GageCan) reported
@Xplornet @Awallis11 Is there a problem in the Waterford, ON area? We haven't had service all day.
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Scott Wallace
(@Darsaw1217) reported
@SouthwellJoan @Xplornet I agree with refunding people for time down. They are not responsive. Instead, they upsell when you call for $7.50 per month care plan knowing it was their system that was down and not an issue on my roof. So not happy. Been with them 4 years. They were good up to 1 year ago.
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John M
(@JohnM61295246) reported
@LadyEvalle @RogersHelps It's been 2 days now. Thats like going to the store and paying for something and then being told they will let you know when you can get what you paid for. Some of us work online and Xplornet has been down simultaneously. If we are late on our payments they do not have patien
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Scott Wallace
(@Darsaw1217) reported
@Xplornet Another day - another complete outage south of Picton. No updates from Xplornet- notta!!! This is day 5 - complete outage yesterday and day before. ~ 2 days of outage from 7 am to 6 pm immediately before that. Thinking it’s time to contact local and provincial govt?
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Chris Galway
(@chrisjgalway) reported
Maybe the reason @Xplornet isn't communicating outages is because they are using themselves as an internet provider and their service is down
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Scott Wallace
(@Darsaw1217) reported
@Xplornet This was a very disruptive outage for businesses, for us who telework, and other situations. The comms from Xplornet was not acceptable. Not getting a tech to look at the outage for 3 days knowing dozens were affected was not acceptable. Not offering refunds was not acceptable.