Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Napanee, Toronto, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie and Provost.
| City | Problem Type | Report Time |
|---|---|---|
 Napanee |
Internet | |
| Toronto |
Internet | |
| Winnipeg |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Halifax |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Rogers
(@therealcpr83) reported
@Xplornet Aint no mountain high enough for Xplornets terrible service, oversold towers and broken promises.
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Swedish Import
(@flatlander0) reported
@Kaitlynkitzan @Xplornet I’ve heard nothing but horrid stories about them. Makes me wonder who we else is available when we finally get our acreage ...
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Terry Bedard
(@XenaTKB) reported
@Kaitlynkitzan @Xplornet their customer service often leaves a bit to be desired!
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Katie Wakely
(@katie_wakely) reported
@Xplornet 3 previous phone calls did nothing to help, man I spoke to this morning solved my problem in about 10 minutes.I’m not convinced there were ever upgrades being done to “the tower in Baltimore”. However we now have internet after 6 days without.
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Kevin Porter
(@kevdevlyn) reported
@GeiselJeff @cohenih @Xplornet $145. So a little more than the $125 I was paying for Xplornet but well worth it. Have had it for 3 weeks now and no complaints. Would never go back.
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Tyler Beckett
(@mtylerb) reported
@Xplornet They're doubling their speeds! Unfortunately they are still 1/2-1/4 of the speed of @SpaceXStarlink and they still refuse to support IPv6. #fail
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Metal Wolf
(@m3t4lw01f) reported
If you're an @Xplornet customer don't fool yourself into thinking they care about you. If you're thinking about becoming one, walk away. You're better off with literally any other ISP (or not even having a connection). The unending frustration is not worth it.
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Fast Jeff
(@fastjeff) reported
@Xplornet Fix your network, stop trying to be a social magazine, these random tweets is just making your customers angry. They pay too much for too little and all xplornet cares about it posting random bits of internet.
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Charlie Walker
(@charlie1105) reported
@Xplornet There's no point, there's nothing that can be done my end - it's clearly elsewhere in your network that the problems occur, and your default response to every twitter complaint demonstrates your lack of care or customer support.
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Matias Arbeleche
(@MatiasArbeleche) reported
@Kaitlynkitzan @Xplornet I have never seen anything like @xplornet, they are terrible, service is garbage but they know you have not other options at least until now (starlink is coming to my area) the worst part is that I live outside Ottawa, the capital of Canada! and I can't have access to internet
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Metal Wolf
(@m3t4lw01f) reported
Truly pathetic that my @Xplornet connection makes my VoIP phone unusable. This is what is considered high speed internet in their world? Or, if I said that to you using my VoIP service: Truuuuuuuy paaaaathccc connnnn bzzzzzz high sppppppeeedd bzzzz w-w-w-rrrreeld.
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Ivan Sine
(@Function12Dev) reported
@AgFreeAgent For sure, he's a problem solving futurist. Starlink likely to destroy Xplornet unless they can compete on gov subsides and lower prices. And I see some indication that Bell suddenly is looking into replacing rural copper infrastructure with fiber optics. Gov $upport of course.
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Metal Wolf
(@m3t4lw01f) reported
I wonder if @CRTCeng would be interested to know that I cannot access VoIP on my @Xplornet connection. The calls connect, but the call quality is impossibly bad. You don't care though, I'm just the little guy that's not greasing palms.
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Ram
(@rammyramramram) reported
@m3t4lw01f @Xplornet Man, running any of their social media, PR, or customer service, it must feel like you're a borderline scammer, eh? Like, you have to justify customers every day overcharging for something so basic, but knowing they have no alternative. The real Martin Shkreli of ISPs.
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Metal Wolf
(@m3t4lw01f) reported
@rammyramramram @Xplornet If you want support faster call in asking to sign up for service. You'll get sales in a heartbeat. Then tell them what's wrong. It's the same guy working both lines anyhow.
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Damian Lee
(@dnlfarms) reported
@Kaitlynkitzan @Xplornet Starling is going to bankrupt every other rural internet service
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Paddy Storey
(@FastHorsesNCars) reported
@Xplornet Have you doubled it in Stettler County, Alberta? Because our internet is awful and no one seems willing to provide better service?
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Cam
(@Camehdian) reported
@Xplornet I don't understand how I run 200+ ping in all my games but my friend who is also on xplornet with slower speeds gets like 80 ping. When we call they always say there are trees blocking the signal but there are no trees and my friend is surrounded. Cant wait for Starlink
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Living Our Destiny
(@LivingRDestiny) reported
Well fawk surprise surprise my internet is down AGAIN...fawkin xplornet..put in my order for starlink couple weeks back and can't wait..I basically pay the same now for service I don't get most of the time..and when I do the speeds are ****.. #xplornetsucks #starlink
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Katie Wakely
(@katie_wakely) reported
@Xplornet The quick survey at the end of the call...I left excellent reviews for the technician helping me today he actually took time to solve. Poor review for @Xplornet internet service. A week without internet w stupid excuses during pandemic cannot happen.
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𝙱𝚛𝚒𝚝𝚝𝚊𝚗𝚢 𝙷𝚎𝚗𝚗𝚒𝚐
(@BrittanyHennig_) reported
@Kaitlynkitzan @Xplornet They're the other rural internet service provider in our area.
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Ivan Cohen
(@cohenih) reported
@GeiselJeff @Xplornet Starlink was installed Saturday. No-brainer setup; getting over 100mb download, 40mb upload, 35ms or less latency. Will be faster after BETA is over. It’s amazing, compared to poor Xplornet I’ve had to use for years!!! I’m impressed with it!
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Dustin Kreiser
(@dustkrei) reported
@Kaitlynkitzan @Xplornet @xplornet is complete garbage. Also very difficult to deal with. Not worth the money. We cancelled ours. Don’t miss it as it never worked anyways
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Nick
(@Nick62289935) reported
@Xplornet Burying all the critical tweets about your terrible service with these useless articles isn't doing any good. Your time is limited, you should spend it trying to make good on your promises before it's too late. #reckoning
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Kevin Porter
(@kevdevlyn) reported
@Xplornet I’m dancing to. Doing a happy dance now that I don’t have to pay you anymore for your **** service.
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Jean Clavelle
(@ClavelleJean) reported
@Kaitlynkitzan @Xplornet Noooo....! That’s infuriating. “You pay us for a service sure, but it’s not our fault it doesn’t work.”
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jgellhaus
(@jgellhaus1) reported
@Kaitlynkitzan @Xplornet But they @xplornet will sell and charge for a service that doesn’t work, no matter where you live.
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Jeff Geisel
(@GeiselJeff) reported
@cohenih @Xplornet How do you like the starlink want too do the same , sick of slow net !!!
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Kaitlyn
(@Kaitlynkitzan) reported
from
Insinger, Saskatchewan
In the last month our @Xplornet has been down 3 different times. The 1st time they told us, “it’s too cold” the 2nd time “no system is perfect, they all have weaknesses” and the 3rd time was “we didn’t tell you to live in the middle of nowhere”. 😡😡😡
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Zane
(@nautical_hd) reported
@Xplornet Your company is going down the shitter lmao.