Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Mississauga, Chatham, Brandon, Caledonia, Toronto, Edmonton, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa, Winnipeg and West Kelowna.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Chatham |
Internet | |
| Brandon |
Internet | |
| Caledonia |
TV | |
| Toronto |
Internet | |
| Caledonia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Good
(@medic969) reported
.@Xplornet Internet just went down 5min before a zoom meeting…..second morning in a row…..looks like it was down throughout night multiple times as well. What is happening?
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InvertedCow
(@CowInverted) reported
Today Xplore net went from 4.4down and 0.5up to 96.5 down and 15.7 up How? Simple I switched to @SpaceXStarlink @SucksXplornet @Xplornet
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Pamela Ross
(@plrsTweet) reported
@RobertELaurie @Xplornet @BellAliant I "had" xplornet satellite, aka CRAP
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Paula Bennett
(@paulawhite45) reported
from
Didsbury, Alberta
@Shawhelp I think Shawdy service is a sad reality with Shaw. It’s pretty bad @Xplornet has better service in the middle of no where than Shaw
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Reiko Koyama
(@reikokoyama79) reported
Hey @Xplornet I just spent 45 minutes on hold, to talk to the most condescending person I've had to deal with IN YEARS. This is one reason we left your crap service years ago. Guess you had to buy a whole company to get me back...
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Michael Thomlinson
(@miket136) reported
@reikokoyama79 @Xplornet I've been on the list for Starlink for ages. Had Xplornet years ago and had to bail; terrible service and performance.
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Mitch VanderBoom
(@mitchv667) reported
Tonight I’m streaming the Steelers vs Seahawks game (and by streaming I mean staring at a blank tv because @Xplornet service is completely non existent for the 3rd night straight) I’d do I speed test but I can’t even load google lol
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Sue Hill
(@SgunnerSue) reported
@Xplornet my internet went down around 9 pm. Its now after midnight and its still down. Codrington, Ontario.
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BB
(@billb001) reported
@Xplornet “please reach out to our 24/7 Technical Support at 1-866-841-6001.” BWAAHAHAHAHAHAHAHA, They can’t fix what you can’t or won’t deliver.
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Stockyrds
(@stockyrds) reported
So its quite apparent that @Xplornet wasnt properly prepped to assimilate with cci. They didnt even give a heads up that they were migrating the 2 together. Day 4 without home service and 6 phone calls later and still nothing. Thzts the type of service rural people deal with!
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Pamela Ross
(@plrsTweet) reported
@Xplornet I cancelled your service today. You're "paid" to provide rural internet in #NB and you charge an arm and a leg for it. It's slow, clunky, and not worth over 100 bucks per month. #nbpoli
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Reiko Koyama
(@reikokoyama79) reported
@Bill5250 @Xplornet I have done this! Supposed to be before the end of 2021... Until then, I have to deal with providers who don't actually care about keeping me as a customer.
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crimson
(@ilyCrimson) reported
Xplornet is a joke of a internet Service
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Stockyrds
(@stockyrds) reported
@Xplornet Yeah its still out and waiting for a call back from tech support
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Wes
(@unnervingfalcon) reported
@VicedRhino Think Bell is bad, try xplornet. I’ll be surprised if this post of mine even gets posted. I’m signed up for Starlink here in Ontario. Just waiting for order to go through since February. It’s awesome internet.
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Aroz🍥
(@ItsAroz) reported
Pt.2: im currently with @Xplornet where I am consistently only receiving 30kb/s when they are supposed to be giving 1mb/s, would really love to leave this terrible service asap, however when I look on the app for starlink it just says that its expected mid to late 2021, with no
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Marc Desgagne
(@mdesgagne88) reported
@elonmusk When are we getting Starlink internet, I signed up about 6 months ago, I leave in Trenton Ontario Canada, you said Oct, mid Oct now and nothing, I am so tired of crapy Xplornet, 13 years of overpaying for garbage internet, please help, a 32 years Canadian Forces Vet
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Pamela Ross
(@plrsTweet) reported
@RobertELaurie @Xplornet @BellAliant I "had" BellAliant home phone service, aka, SCAMMERS HOTLINE lol
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Brad Magnus
(@BradMagnus4) reported
@reikokoyama79 @Xplornet worst internet ever.....dial-up was better
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BRW
(@RIGIDONE43) reported
@Xplornet Absolutely garbage service and just idiots working there
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ChrisC
(@FPSCiliberti) reported
@Xplornet what is your issue in Wooler ONT ? Service always not working or slow as evolution ?????
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St9nyBoy
(@St9nee) reported
@Xplornet fix my internet **** say
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Pamela Ross
(@plrsTweet) reported
I just cancelled @Xplornet and @BellAliant . They don't deserve our business for the over priced crap they're selling. #nbpoli #cdnpoli
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Bow Legs
(@legs_bow) reported
@reikokoyama79 @Xplornet I have Telus in town - the Flames/Oilers game last night was 'jumpy'. Poor performance by the provider.
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@RGDancingMan
(@RGDancingMan) reported
from
Thorne, Québec
Hey Picanoc. Your internet service is still down in Ladysmith, Quebec. I am not the only client inconvenienced. I, and many others, have to rely on the internet to work remotely. Are you trying to compete with Xplornet for the worst service reliability rating?
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Susan Flett
(@SusanFlett) reported
@Xplornet why does "maintenance" work on the area tower affect our satellite service?
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Mike Mac
(@agento1001) reported
@Xplornet 45 Minutes on the phone just to cancel a service AND THEN they tell me I have to climb a ladder and retrieve some piece of the dish before they can cancel? What a ******* JOKE!
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Gerard Cooke
(@GerardCooke8) reported
@B2Bspecialist @Xplornet Good luck with anything from xplornet. Over the weekend the Pugwash, NS tower was giving me a 1 to 2 download. It’s been this way for the last year horrible service!!
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Barbara Ellis
(@bellis1994) reported
@reikokoyama79 @Xplornet Yea, we were affiliated with them. Too bad - hope they figure it out.
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet @EricssonNA Horrible service