Xplornet Outage

@Kaitlynkitzan @Xplornet Starling is going to bankrupt every other rural internet service

@Kaitlynkitzan @Xplornet I’ve heard nothing but horrid stories about them. Makes me wonder who we else is available when we finally get our acreage ...

@GeiselJeff @Xplornet Starlink was installed Saturday. No-brainer setup; getting over 100mb download, 40mb upload, 35ms or less latency. Will be faster after BETA is over. It’s amazing, compared to poor Xplornet I’ve had to use for years!!! I’m impressed with it!

@Xplornet Aint no mountain high enough for Xplornets terrible service, oversold towers and broken promises.

@Kaitlynkitzan @Xplornet I have never seen anything like @xplornet, they are terrible, service is garbage but they know you have not other options at least until now (starlink is coming to my area) the worst part is that I live outside Ottawa, the capital of Canada! and I can't have access to internet

@cohenih @Xplornet How do you like the starlink want too do the same , sick of slow net !!!

@Kaitlynkitzan @Xplornet But they @xplornet will sell and charge for a service that doesn’t work, no matter where you live.

@Kaitlynkitzan @Xplornet @xplornet is complete garbage. Also very difficult to deal with. Not worth the money. We cancelled ours. Don’t miss it as it never worked anyways

@Xplornet They're doubling their speeds! Unfortunately they are still 1/2-1/4 of the speed of @SpaceXStarlink and they still refuse to support IPv6. #fail

@Kaitlynkitzan @Xplornet They're the other rural internet service provider in our area.

@Kaitlynkitzan @Xplornet their customer service often leaves a bit to be desired!

If you're an @Xplornet customer don't fool yourself into thinking they care about you. If you're thinking about becoming one, walk away. You're better off with literally any other ISP (or not even having a connection). The unending frustration is not worth it.

In the last month our @Xplornet has been down 3 different times. The 1st time they told us, “it’s too cold” the 2nd time “no system is perfect, they all have weaknesses” and the 3rd time was “we didn’t tell you to live in the middle of nowhere”. 😡😡😡

@Xplornet There's no point, there's nothing that can be done my end - it's clearly elsewhere in your network that the problems occur, and your default response to every twitter complaint demonstrates your lack of care or customer support.

@Xplornet Have you doubled it in Stettler County, Alberta? Because our internet is awful and no one seems willing to provide better service?

@rammyramramram @Xplornet If you want support faster call in asking to sign up for service. You'll get sales in a heartbeat. Then tell them what's wrong. It's the same guy working both lines anyhow.

@Xplornet I’m dancing to. Doing a happy dance now that I don’t have to pay you anymore for your **** service.

@m3t4lw01f @Xplornet Man, running any of their social media, PR, or customer service, it must feel like you're a borderline scammer, eh? Like, you have to justify customers every day overcharging for something so basic, but knowing they have no alternative. The real Martin Shkreli of ISPs.

@Xplornet Fix your network, stop trying to be a social magazine, these random tweets is just making your customers angry. They pay too much for too little and all xplornet cares about it posting random bits of internet.

@Xplornet being particularly slow this afternoon. Estimating seven months before I can ditch the lousy service for Starlink.

@Xplornet I just changed providers cause xplornet wouldn’t fix there towers

@Xplornet You can almost see all the upgrades and expansions behind them. Everybody I know with xplornet already preordered #Starlink , almost time to #cancelxplornet . Xplornet is a terrible ISP, avoid them.

@tuchodi @Xplornet Shouldn't matter too much...give Xplornet a couple days and he won't have any service at all to worry about.

@Xplornet @Fernbankfolk Yeah, if you call them, they'll provide detailed instructions on how to unplug/replug your equipment to fix their problem for the next 2 1/2 minutes.

@CBCNews @NicoleatCBC Summer 2020: Dial-up Internet stopped working without any notice at Nova Scotia & after a season, I was forced to install slow Xplornet satellite dish upon my roof to access online monthly banking to maintain my Utilities at great monthly cost to this widowed Canuck grandfather.

@Xplornet got a complaint going with CCTS. Looking into signing up with Starlink. Cand we get a customer class action lawsuit going against this company for the constant lies, beyond horrible service and high cost rip-off of there lack of service?

@Xplornet Service is out again. Is this an ongoing issue!

@Xplornet Literally your techs don’t get paid enough for this **** oversold towers and now you’re throttling to less than 5 Mbps no this is been going on since October pathetic Cogeco said they were installing lines in April you better have a good timeline for the new tower being active

@Xplornet Fix your traffic management so I can get my full speed when I stream literally you are such a **** company your tech call me and they have no idea why the issue was going on and they say it’s congestion I think that’s bullshit and that you’re just a **** company throttling to 3mb

@Xplornet A friend on your service who lives in BC has an IP address that maps to Ontario. This causes issues with him accessing certain websites that are restricted to people living in BC. Is there any solution for him?