Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Prince Edward, Calgary, Toronto, Brampton, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval and Duvernay-Est.
| City | Problem Type | Report Time |
|---|---|---|
 Pictou |
Internet | |
| Prince Edward |
Wi-fi | |
| Calgary |
Wi-fi | |
| Toronto |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Brent
(@LoudMouthedB) reported
@loopholefarms @environmentca @Xplornet Good thing they did that 30 million dollar upgrade 2 years ago, it is down more now than before.
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Rod
(@compureis) reported
@Xplornet internet out since 6:30 this morning, waiting for customer support to answer the phone for over 1 hour. Good job Xplornet
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Dean H.
(@loopholefarms) reported
@aar0nsadler @environmentca @Xplornet Think my senior citizen dog with bad hips is more reliable in telling me when a storm is going to strike. She starts dragging the right leg, you've got under an hour before something hits. Problem is she's back at the farm when I'm spraying. I should hire her out at the Airport
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InvertedCow
(@CowInverted) reported
@Xplornet And here I am with your **** service costing me another grand in lost productivity because it can't up load faster than canada post! Seriously 14 hours for a half Gig file this is not acceptable @SucksXplornet
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Crumpy
(@MATT627) reported
Nothing really sets me off like trying to do something on the internet and only having the WORST internet on planet Earth at my disposal. Thanks @xplornet
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Ian
(@IanMcPHE7T2) reported
@Xplornet tried it already signal is slightly stronger but no where near the 25mg download speed threshold that we pay for. (yes I know that's a best case scenario number that is rarely reached) Our problem is the total signal drop that occurs almost daily. Why not admit you throttle?
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Sunny Pablo
(@PabloOfficer) reported
@Xplornet why can I only access discord it’s not my firewall I even plugged direct into the fixed modem same issue are you connected to a DNS @Xplornet ??
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Jeno Horvath
(@SFLLCoach) reported
@kowalat I saw your tweet about Xplornet..could be 5 hours...wow. That sucks in this day and age. It could always be worse so do your best to have a good day.
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Martin Bennett
(@bartin_mennett) reported
******* christ. @Xplornet has the absolute WORST internet in all of Ontario. Maybe even Canada. Paying for 20 down and 2.5 up. Lucky to get even half of that. You had a goddamn year of a pandemic to fix your **** and you did nothing! If there was another option I would switch.
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🇨🇦 Christine Erwin
(@ChristineErwin2) reported
@Xplornet I called again this morning and finally got someone that could help. The other people had no idea what they were talking about.
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Handyman 🚗🐔
(@Lamenoname3) reported
@barks_katherine @JLCWood2017 @Xplornet Dropped them like a bad habit
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet well i did make a call but to one of your competitors to get better more reliable service. 2 months with this garbage is 2 months to long
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Rick Belisle
(@belisler) reported
@Xplornet 💩💩describes your service. I regret signing up with such a bad service. What a waste of money. Thank you Starlink for saving the day......bye bye @Xplornet
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637crimson
(@Crimson734) reported
@Xplornet is so **** rn 120 ping wont go down on my own server wtf
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Denis LeBlanc
(@DenisMseop387) reported
@Xplornet no internet service in South Frontenac area...is there supposed to be an outage or something? We have work and school that depend on this service!
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Loricat
(@VoosieVooters) reported
@apocolypse669 @Xplornet That's not even the worst I've seen. It truly is horrible.
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My So-Called Perspective
(@lauren_blogger1) reported
Because we have useless @Xplornet wifi, my son has to use his and our phone data. One day of school online used TWO GIGS of data. A day. Is this something the govt is going to compensate for as well?? We’ve blown through data for months. **** you @fordnation
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Ian
(@IanMcPHE7T2) reported
@Xplornet yet again your “service” crapped out in the middle of a school zoom class! Why are we paying $123 a month for this? Oh I know. You have a monopoly!!!
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Jo Watier
(@kowalat) reported
First day back to work and can’t connect to @Xplornet network due to “maintenance issues” that could last 5 hours! What a joke, slowest, most unreliable ever.
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GreenDLawn
(@GreenDLawn) reported
@Xplornet internet down for a while now... Maybe @elonmusk will save us xplornet users from this lackluster service...
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Dean H.
(@loopholefarms) reported
@LoudMouthedB @environmentca @Xplornet It's been crap since then.
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Jenny Wood 🇨🇦
(@JLCWood2017) reported
@Xplornet we haven’t had internet for 2 days and 4 calls and your techs still tell us to do the same thing with no results now I’ve been on hold over 90 minutes. Getting sick of the slow service, long waits and still unable to get a solution. We need more options rural 🇨🇦
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet im not calling a tech to tell me to reset my router. its your service that sucks. you have to do better on your end.
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McDudeG9
(@G9Dude) reported
@Xplornet stop overselling your services. For the last year every night between 8-9:30 it becomes so dreadfully slow that it takes 3 minutes to load 4 seconds of a YouTube video
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Kate
(@kt_ziggs) reported
@Xplornet hi! Having internet outage in the #northfrontenac area - sent a DM with account number. Please advice!
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Lord
(@Lord47888486) reported
@Xplornet we called in a week ago for service and still nothing. the internet was working better before we called how does that even work?
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Jeff T.
(@JeffTurets) reported
@loopholefarms @environmentca @Xplornet Their updated radar website sucks. Plain and simple.
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Nick 🇨🇦
(@ml66sc87) reported
@HaldimandCounty So what I’m hearing is is folks suffering with Xplornet service are never getting away from Xplornet. Amazing news.
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637crimson
(@Crimson734) reported
I try go for clips10 minutes later and then my internet takes a ******* **** in it self @Xplornet is the worst internet provider
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Mads Sandbakken
(@MadsTS) reported
@Xplornet I sent a DM but no response as usual. The only thing reliable are my astronomic monthly bills. I'm on the track for over 10 k in household internet use. Internet that is unreliable and slow. It rains it doesn't work. During the day doesn't work. I feel taken advantage of.