Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (13%)
-
Total Blackout (9%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Steinbach, Orléans, Toronto, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose, Chatham, Mississauga, Regina, Napanee, Winnipeg and Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Steinbach |
Internet | |
| Orléans |
Total Blackout | |
| Toronto |
Internet | |
| Whitby |
Internet | |
| Orléans |
Wi-fi | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave fowler
(@supernewf71) reported
@kayakdude7 Should have got that one then help with the crappy @Xplornet we have.
-
Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet you truly are the worst internet service. I'm so frustrated that i can't rely on it to work @SucksXplornet
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@m3t4lw01f The reason why I never got hired for a job at @Xplornet even when I wanted to apply for that job is because they are douchery and I don’t support people and companies who are douchery towards their own employees and customers
-
Metal Wolf
(@m3t4lw01f) reported
@SeanMor27198990 @Cisco @Xplornet Bro how did you actually get blocked by them? I had a months long campaign of insulting them and their CEO and the worst they did was stopped responding. ..
-
Alexa Dodge
(@XaDodge) reported
@Xplornet my family in rural NS (Amherst shore) cancelled with Bell to move to ur service cause they were told there was space, now told you can’t connect them cause the tower is full & don’t know when it will expand. Any plan? They have no internet access now 😞
-
Paul Adamson
(@Paulywoggsvoice) reported
@Xplornet Myth # 6 is especially laughable. I weep for anyone who falls for your BS. And where's your mention of the traffic shaping policy you employ when someone on your network has been deemed to be using "too much internet" by whatever secret internal measure you use?
-
Marion Greveling
(@luvlambs) reported
@hawkhillfarm @Xplornet That is awful.
-
Zack Ashby
(@ZackAshby31) reported
@Xplornet you guys are so ******* **** lmfao. piece of **** scammers.
-
retroflier
(@retroflya) reported
@Xplornet has throttled upload speeds so badly that I can only do my work from home from 12am - 7am. Can’t even send emails when seeing 60-120kbps outside those hours. Great pandemic service lol.
-
Brody Watmough
(@BrodyWatmough) reported
@JamesMoore_org since your on xplornet board put a word in to fix your companies terrible internet. i feel like im being scammed. the speed is so bad we have to pretty much take turns on the internet. its pathetic
-
HurryUPAndersen!
(@AndersenF31) reported
@jimbo19000 @Xplornet No I have shaw satellite, never had a problem
-
Fred Cee
(@Fred_Wreck1983) reported
@Mark_Goldberg @Xplornet @Metro_Loop u full of **** dude, where's the "upto"
-
Luke Silv
(@SilvLuke) reported
@Xplornet Have been told by agents for years “ better service is coming to your area just be patient” . Still stuck with the same horrible satellite service in the L0K2B0 area. Been a nightmare during this pandemic. Wish there were better options for us.
-
Mad Jimbo
(@jimbo19000) reported
@AndersenF31 @Xplornet No, just that I have a business solution. if I were you, I would install a WeBoost Cell signal booster. It grabs any cell signal and boosts it. It works. I use it all the time and it fixes most outage issues. Simple to install. A Few decent bucks to buy however.
-
YUNG-C0B
(@C0bYung) reported
@vepoppins @Xplornet @SpaceX So true I am having the same problem
-
Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet I would, but I would have to call every day, maybe even two or three times a day because the service is always this bad and your phone service is not much better.
-
Clay KlyxY Vautrin
(@KlyxYcs) reported
@xplornet **** for brains company
-
Christine Walker
(@whatsupwalker) reported
@StarlinkPage when are you going to come to Mono? Sooner rather than later would be great as I can’t take much more of the poor internet that @Xplornet is providing.
-
Zack Lauzon
(@ZackLauzon) reported
@GuudeLP Have one here in Canada. It's really great because I finally have fast speeds and unlimited download but there is a small break in service every few minutes that will interrupt online play I find. Plus sometimes it just goes down for "beta maintenance". Way better than xplornet
-
Jessica VanDusen
(@Jesticul8Wildly) reported
@NorthBelle4 I don’t like him and I’m conflicted because we have **** internet but apparently his Skynet is worth the exorbitant upfront fees vs. overpriced peasant offerings (*ahem* @Xplornet) So here we are, schmucks on the ******* waiting list...🙄
-
Brent Mckean
(@BrentMckean501) reported
@Xplornet 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.
-
Brent Mckean
(@BrentMckean501) reported
@Xplornet @JasonDeath187 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.
-
Albert Gauthier
(@gauthieralb) reported
Last spring @Bell removed data limits for home wifi so our students could access all they needed without worrying about data limits. Are you doing that again? @Rogers and @Xplornet I have students that can’t access school work and class meetings online due to limits. Please help.
-
Marion Greveling
(@luvlambs) reported
@Xplornet @sheepfarmbecca 6.70 Mbps download 1.78 Mbps upload Latency: 27 ms Server: Toronto Your Internet connection is slow. This is about as good as it gets here. Evenings and weekends are terrible.
-
Nep
(@Nep03034037) reported
@Xplornet sooooooooooooo again whys it out and not working in my area? You guys piss me off so much and it really bothers me that some people willing pay for your services when you legit have nothing to offer to begin with your internet packages are pathetic and way over priced
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@Cisco The reason why I never got hired for a job at @Xplornet even when I wanted to apply for that job is because they are douchery and I don’t support people and companies who are douchery towards their own employees and customers
-
Lauren Crimpysnitch
(@vepoppins) reported
@Xplornet Hey EG - I know you're just the social media person, so this is not aimed at you in any way. We've spoken to @Xplornet so many times I've lost count. It never gets better. The reason I'm tweeting is to let other Xplornet customers know there's an alternative on the way.
-
Marion Greveling
(@luvlambs) reported
Must be Saturday night, @Xplornet crashes and burns as per usual. Not even slow, gone.
-
Derek Grant Holowka 🇨🇦
(@Real_McMunchie) reported
from
Ridgeville, Manitoba
@mylodachef Just be glad you don't live where I do. I'd have to let it download overnight and HOPE it would be done by morning. Perks of being an @Xplornet customer - blazing speed prices with Sympatico speed.
-
Fast Jeff
(@fastjeff) reported
@Xplornet Straight up lying isn't marketing. A lot of people know most of your mythbusing are lies. But just in case... xplornet is a terrible ISP, avoid xplornet.