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Xplore service status: outage reports and connection issues

Why is my Xplore service not working?

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Full Outage Map

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 65% Internet (65%)
  • 17% Wi-fi (17%)
  • 12% Total Blackout (12%)
  • 4% E-mail (4%)
  • 2% TV (2%)
  • 1% Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Montréal, Edmonton, Kitchener, Ottawa, Toronto county, Bradford West Gwillimbury, Cambridge, Mississauga, Grande Prairie, Sedgewick, Acheson, Regina, and Vancouver.

CityProblem TypeReport Time
Calgary Internet 14 hours ago
Toronto Internet 19 hours ago
Montréal Wi-fi 23 hours ago
Toronto Wi-fi 1 day ago
Edmonton Internet 1 day ago
Toronto Total Blackout 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.

  • MJcalifornia3
    Ginny girl ☯️ (@MJcalifornia3) reported

    @xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑

  • HydraulicDesign
    James Carruthers (@HydraulicDesign) reported

    @xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.

  • TristanKoschma2
    Tristan Koschmann (@TristanKoschma2) reported

    @xplore_ca Hey your guys is internet is down since Thursday any help ?

  • TimMac1173045
    Tim Mac (@TimMac1173045) reported

    @xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

  • TrashleyMess
    Ashley-Rose C (@TrashleyMess) reported

    @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

  • FrankReardon1
    𝔣𝓇𝓪𝐧k ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?

  • HeatherTownFink
    Heather, Heath,Dafink,Mom (@HeatherTownFink) reported

    @xplore_ca is there an outage in Central Alberta?

  • MADmarky112
    Systematic Hands (@MADmarky112) reported

    @xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all

  • JohnnyKasudluak
    Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported

    Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @BezirganMocha /2 I can't get internet other than Starlink. Even cell signal is limited to 2 bar LTE at best and often degrades to 3G. At another property in '98 promised DSL in 6 months by Bell. Today, only Xplornet satellite (which is **** and very expensive) or Starlink.

  • DaveAHudec
    David Hudec (@DaveAHudec) reported

    @xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.

  • ChewyChewyChomp
    who cares (@ChewyChewyChomp) reported

    @xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX

  • brandonmurph10
    Brandon Murphy (@brandonmurph10) reported

    @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

  • cattlemen1979
    @cattlemen (@cattlemen1979) reported

    @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

  • Orabidoo2
    Orabidoo (@Orabidoo2) reported

    @1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.

  • MikeSQuinlan
    Michael Quinlan (@MikeSQuinlan) reported

    @Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.

  • RTFreshNFruity
    EmceeLagiacrus (@RTFreshNFruity) reported

    If you live in New Brunswick, Canada and you value your time, money and/or sanity, do NOT buy @xplore_ca internet. Never in my life have I seen an ISP that struggles so hard to make internet happen.

  • KKoolyk
    Palliser Triangle Ag Project (@KKoolyk) reported

    @BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!

  • dmclean82
    Derek McLean (@dmclean82) reported

    @xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.

  • kowalat
    Jo Watier (@kowalat) reported

    @MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,

  • keithwawanesa
    Keith Murray (@keithwawanesa) reported

    @Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.

  • JoshCiemitis
    Josh Ciemitis (@JoshCiemitis) reported

    @xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?

  • sarCeeLight
    Cee Littlelight (@sarCeeLight) reported

    Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.

  • Shuswapgigi
    G. Louise (@Shuswapgigi) reported

    @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

  • apclaus
    All In (@apclaus) reported

    @xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸