Xplore service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (68%)
• Wi-fi (16%)
• Total Blackout (9%)
• E-mail (4%)
• TV (2%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Vancouver, Mississauga, Fort Saskatchewan, Dartmouth, Toronto, Saint John, Calgary, Flin Flon, Saskatoon, Edmonton, Halifax, Halifax County, Montréal, Amaranth, and Grande Prairie.

City	Problem Type	Report Time
Vancouver	Internet	2 hours ago
Mississauga	Internet	18 hours ago
Fort Saskatchewan	Internet	22 hours ago
Dartmouth	Internet	1 day ago
Toronto	Internet	2 days ago
Saint John	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ery 🍒 🇨🇦 (@eRyJaCks) reported 6 minutes ago

  @xplore_ca @xplornet My xplornet internet down AGAIN for the third work day in just under 2 weeks. For someone who needs internet to be able to work from home, it's not cool! Service was great until 2 weeks ago. What's going on @xplore_ca??

• 
  Joe Jansen (@joejansen1) reported 7 minutes ago

  @kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.

• 
  MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported 7 minutes ago

  @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

• 
  MightyJoeMaple (@JG98942814) reported 7 minutes ago

  lol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?

• 
  Palliser Triangle Ag Project (@KKoolyk) reported 12 minutes ago

  @BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)

• 
  Kelly McNeice (@McneiceKelly) reported 19 minutes ago

  @Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.

• 
  XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported 20 minutes ago

  @bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.

• 
  Peter van Oordt (@PvO385) reported 24 minutes ago

  @xplore_ca As an Xplore customer, I can attest that their service is the best when there are literally no other options available, save for maybe smoke signals and carrier pigeons.

• 
  Taylor (@mcleodtaylor1) reported 27 minutes ago

  @rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩

• 
  BJMMURPHY 🇨🇦 (@BJMMURPHY1) reported 28 minutes ago

  Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?

• 
  Ryan (CRASH) Barton (@Crashola) reported 29 minutes ago

  @BrentStaeben My parents live in a dead spot for cell service, but have Xplornet and seems to work pretty well for them (and me when I visit)

• 
  Metal Wolf (@m3t4lw01f) reported 31 minutes ago

  Does anyone know if Xplore Mobile has improved from the Xplornet days or are they still a criminal enterprise that lies about everything? I'd tag them but one account is protected and the other has me blocked. I presume because they got tired of me calling them on their ****.

• 
  Christina Sawisky 🧡 (@CSawisky) reported 34 minutes ago from Macdonald, Manitoba

  Because #Xplornet sucks so bad I’ve used all my data. I need a better option!

• 
  Death (@JasonDeath187) reported 34 minutes ago

  @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

• 
  Garth Twitchell (@GarthTwitchell) reported 36 minutes ago

  @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

• 
  AtomicHydra (@atomic_hydra) reported 37 minutes ago

  @xplore_ca Bro worst internet in history of canadians. Id rather have bell or rogers with a CAP. #xplornethasthirdworldinternet

• 
  Right Central Views (@Right_Central) reported 38 minutes ago

  @xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.

• 
  Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported 38 minutes ago

  @dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.

• 
  Orabidoo (@Orabidoo2) reported 38 minutes ago

  @1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.

• 
  jerome tetreault (@tetrje) reported 43 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  CdnARS VE4PER (@CdnARS_VE4PER) reported 48 minutes ago

  @BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz

• 
  Shannon Bileski☈ (@shannbil) reported 50 minutes ago

  @annoyed_wpg @xplore_ca Google the CA Manitoba lawsuit. Wish I hadn't thrown away all my records of how ****** the service was before switching to Starlink. Oy!

• 
  Tybernicus (@Tybernicus17) reported 51 minutes ago

  @BezirganMocha /2 I can't get internet other than Starlink. Even cell signal is limited to 2 bar LTE at best and often degrades to 3G. At another property in '98 promised DSL in 6 months by Bell. Today, only Xplornet satellite (which is **** and very expensive) or Starlink.

• 
  peter sutherland (@pandamoan) reported 55 minutes ago

  What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.

• 
  AtomicHydra (@atomic_hydra) reported 56 minutes ago

  @xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.

• 
  Mitchell Mcintosh (@kujala_good) reported 56 minutes ago

  @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing

• 
  Arjentine - Free of FFXIV (@Arjentine) reported 56 minutes ago

  Xplore (xplornet) Satellite speed's like water running through a clogged drain (except for if it's raining, in which case it just doesn't work at all -- also metered!). #learnfrommymistakes #theworstserviceinNS #atleast

• 
  Oscar Diaz (@tecnogreen) reported 59 minutes ago

  @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

• 
  CJH (@CJH39493411) reported 1 hour ago

  @xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.

• 
  Acura (@TheSmitefulOne) reported 1 hour ago

  @b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.