Xplore Outage Report

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (74%)
• Wi-fi (11%)
• Total Blackout (8%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Longueuil, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, and Guelph.

City	Problem Type	Report Time
Montréal	Internet	19 minutes ago
Longueuil	Total Blackout	3 hours ago
Montréal	Internet	15 hours ago
Montréal	Internet	17 hours ago
Montréal	Internet	17 hours ago
Toronto	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jasper (@jaspernamez) reported 3 minutes ago

  @Xplornet fix your service im trying to do my final but instead im stuck using my phone’s rogers LTE

• 
  Optimusrhyme (@reddeacon) reported 7 minutes ago from Pasadena, Newfoundland and Labrador

  @Xplornet our internet is terrible here lately; what’s up? Speeds consistently less than advertised when it works, but over 40% it’s unusable.

• 
  Ghost (@_gh0_5t) reported 8 minutes ago

  Finally i got a new internet provider but i wanna say this one more time @Xplornet @APLenehan go **** yourselves

• 
  Neilson Cattle Development (@CattleNeilson) reported 9 minutes ago

  @tara_m_davidson We are on the list. Likely receive our hardware in the summer. Xplornet has let us down too many times.

• 
  Lina Dabit (@DabitLina) reported 11 minutes ago

  @Xplornet I have. MULTIPLE times. Always the same issue: congestion on the tower. This has been an issue for several years and nothing is done about it. Our internet is unusable most days and nights now. Download speed was .99 Mbps when I called the last time.

• 
  Lewis Bron (@lewisbron) reported 12 minutes ago

  @xplornet you are ****

• 
  Fast Jeff (@fastjeff) reported 14 minutes ago

  @Xplornet Pretty bold to post a link of communities that have to deal with spotty internet when xplornet is probably the problem in that equation.

• 
  Fast Jeff (@fastjeff) reported 19 minutes ago

  @Xplornet In the rest of reality, people are still isolating and trying to stop covid. Meanwhile, the trainwreck that is xplornet marketing is posting stuff like this. Xplornet is a terrible ISP, avoid xplornet.

• 
  Saittech (@Saittech89) reported 20 minutes ago

  @Xplornet I can't wait for my starlink dish to show up so I can cancel with you guys.

• 
  Sunny Pablo (@PabloOfficer) reported 21 minutes ago

  I still have hope that @Xplornet can solve there issues and I could even help with the knowledge on servers routers pretty much any tech in general I have 10 gbit intenet planned for the future

• 
  GrowCanada420 (@GCanada420) reported 22 minutes ago

  @CowInverted @Xplornet I get 4mbps and they tell me theres no fix date in sight for my tower.

• 
  Brad Harrison (@harrbca) reported 23 minutes ago

  @m3t4lw01f @Mark_Goldberg @Xplornet 0 to 50 meets the definition of up to 50. It's too bad that with xplornet, your going to be on the lower end more often than the upper end.

• 
  Nep (@Nep03034037) reported 25 minutes ago

  @Xplornet again???? Why is it out its bright out side no wind no calls for maintenance so wtf stop ******* us over

• 
  GrowCanada420 (@GCanada420) reported 26 minutes ago

  @Xplornet 50 down till your tower gets full then its 4 down and just a sucks to be you, Don't get this service!

• 
  Mike Veenie (@fnveenie) reported 37 minutes ago

  @eboltz16 @Bell_Support Except I'm telus. Xplornet also down

• 
  jasper (@jaspernamez) reported 38 minutes ago

  @Xplornet f u im trying to do my final project for school and you guys are so unreliable. we have been out of service for 2 hours because of your **** quality control 😐

• 
  jasper (@jaspernamez) reported 38 minutes ago

  xplornet is the worst ISP ive ever had to deal with. so glad starlink is coming to my location within the next month or two

• 
  Metal Wolf (@m3t4lw01f) reported 38 minutes ago

  @kiss1005ssm The only thing Xplornet connects is their hand to their customer's wallets. That's what "matters" in this context. Most of their customers can't even enter this contest because their connection is so bad they can't upload a photo.

• 
  Metal Wolf (@m3t4lw01f) reported 40 minutes ago

  @Xplornet And I'm sure that running water under the bridge provides internet service just as good as you do, which is to say it doesn't. Because you don't. I hate when I have to explain jokes, but I know you guys wouldn't get it. Just like I never got internet when I was a customer.

• 
  THE GOD OF AG (@bigbushelsag) reported 41 minutes ago

  @ChristiFriesen @Xplornet They bought out netset. My service stayed the same. Even get free service calls still. Which was a netset thing not an xplornet thing.

• 
  Ｃｈｒｉｓｔｉ🌾 (@ChristiFriesen) reported 44 minutes ago

  @rgstone1 @bigbushelsag @Xplornet What did you find as you switched? Was your service good?

• 
  Rob Stone (@rgstone1) reported 45 minutes ago

  @bigbushelsag @ChristiFriesen @Xplornet As soon as the equipment pukes you become an xplornet customer though. We used to be yourlink

• 
  Wesley🇨🇦 (@wesley_davidson) reported 45 minutes ago from South Frontenac, Ontario

  @fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

• 
  Marion Greveling (@luvlambs) reported 48 minutes ago

  Internet speed test 1.49 Mbps download 0.09 Mbps upload Your Internet connection is very slow. @Xplornet this is why it isn't worth $113/mth

• 
  Metal Wolf (@m3t4lw01f) reported 48 minutes ago

  @Mark_Goldberg @Xplornet What is their definition of "full speed"? You get the full speed you pay for? Or Our network is full so you'll get the speed you get. I think I know which one.

• 
  Kevin Porter (@kevdevlyn) reported 53 minutes ago

  @Xplornet It is a great long weekend cause I have Starlink and not your **** service anymore. Unfortunately I can’t #BuyLocal when it comes to an isp because there ain’t any. Sorry I mean any that offer High speed internet.

• 
  🎼🎙Ril Giles🎤🎸 (@RilGilesMusic) reported 54 minutes ago

  @QuinteNewsNow My Koodo was down. Xplornet was down too, called they said ALL of Ontario fixed wireless was down & a 82 min wait to find out why so i hung up. Came back 2 mins later. Out for an hour

• 
  Fast Jeff (@fastjeff) reported 55 minutes ago

  @Xplornet And you can bet this was a part of some poor sucker's billable hours. Xplornet techs are scratched off the list of people I'd hire because of posts like this. All they do is drive around and take pictures. Avoid xplornet, they are a terrible ISP.

• 
  GrowCanada420 (@GCanada420) reported 58 minutes ago

  @Xplornet Been there done that no help, told tower problems its just ganna be slow till its not slow is what they say.

• 
  Robin on Galiano Island 🐝 (@Robinongaliano) reported 59 minutes ago

  @Herronisland In rural Canada, Xplornet is the satellite provider. Download is 25 MPs, (premium service) upload 2 if lucky. Generally ok, but traffic is higher during the pandemic, speed throttles down in the evening....I believe Hughes satellite is the source...good luck