Xplore Outage Report
Why is my Xplore service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 27: Problems at Xplore
Xplore is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (3%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Laval, Toronto, Whitby, Québec, Calgary, Dartmouth, Montréal, Charlottetown, Regina, Sackville, Saint John, Moncton, Hampton, Saskatoon and Rivière-Beaudette.
| City | Problem Type | Report Time |
|---|---|---|
 Laval |
Internet | |
| Toronto |
Internet | |
| Whitby |
Internet | |
| Québec |
Total Blackout | |
| Calgary |
Total Blackout | |
| Dartmouth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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bigwifi.ca
(@BigwifiCa) reported
@AlsoKnownAs_AA @CompBureau @FP_Champagne I see hundreds of customer calls come in from wisps recently bought buy Xplornet furious how the QOS dropped off a cliff.
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Nancy Buchanan
(@NancyBuchanan12) reported
Attention xplornet customers!! Not only is the company super awful with poor coverage and even worse customer service, they’re also common thieves who steal by charging credit cards even after their services are terminated. Do not trust them. @Xplornet
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Dwayne Winseck
(@mediamorphis) reported
This article does not cover the idea that a Rogers/Xplornet deal wld involve a network sharing agreement but that'd be folly b/c it assumes Rogers would do what it’s interests are 180° opposed to: support a new formidable 4th mobile operator to replace one that already exists. 8/
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G Wald
(@GMWald) reported
@Xplornet Improved?? I wonder where that’s hiding! I must’ve gotten their garbage!!!!
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PixelShakeTV
(@PixelShakeTV) reported
@DANNYjustDANNY_ @BigfryTV @Xplornet I hate to be that guy, but in the defence of ISPs, the VAST VAST majority of calls/complaints they get is usually down to user error. BUT, if they still drag their feet after u prove that's not the case, **** em!
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cujowilsonv
(@cujowilsonv) reported
@Xplornet any update as to when the outage outside of woodstock NB will be rectified?
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Maureen. 🇨🇦 🇺🇦
(@4mlm3) reported
@BrockLupton @Xplornet Since they won't get back to you I will. Throughout the day their support number had a message saying they had issues with their Deseronto site, affecting Napanee. The message is gone now so hopefully that means things are fixed. Fingers crossed.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Hour almost 14 of having no internet @Xplornet I'm literally losing my **** in boredom, I can't do any of the work I have to do and my service is so bad I can't even like watch a video or something
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Paula Bruce
(@PaulaSunBruce) reported
@Xplornet the internet sucks again today!
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Craig Cummings
(@CraigC_NL) reported
@FrankReardon1 @Xplornet Too bad I here it’s quite good
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G Wald
(@GMWald) reported
@Xplornet Faster internet??!?!?? What a hellish lie!! I’m on a 25 mbps plan and my speed right now was 2.78 mbps. Garbage 🗑
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Chuck Summers
(@ChuckSummers15) reported
@Xplornet I feel bad for them.
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Nature’s Backpack
(@nature_backpack) reported
@Xplornet Rural service is lacking big time. We get poor service with a big price tag. Rural connection should be lower.
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Josh Waito
(@JoshWaito) reported
Any other rural Canadians tired of their fast reliable internet service provider being bought and destroyed by xplornet?
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Dwayne Winseck
(@mediamorphis) reported
In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
Yes and Xplornet does not see fit to equip their node tower sites with backup EMER generators yet biz and govts want us all to drop old ways and do everything online, Doesn't work when power fails at least OTA TV used to cover rural MB widely
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Richard Ranger
(@RichardRanger8) reported
@APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.
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Brock
(@BrockLupton) reported
@Xplornet What is going on with this outage in Napanee, Ontario? I've had no service since at least 0900. Was this scheduled? Why wasn't there any notification and why don't you provide updates on outages?
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Craig
(@CraKelPureScous) reported
@Xplornet Outage this morning? Nothing connecting, Fraserville, ON
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Chuck Summers
(@ChuckSummers15) reported
@Xplornet They will get to visit the dog over and over again, until the customer gives up and just accept that they will never get anything close to what is promised from the isp. At that point they will stop calling, because it's a waste of time and too late to get out of the contract.
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Dwayne Winseck
(@mediamorphis) reported
The idea that replacing a 4th mobile operator that has spurred lower prices, bigger data plans & better service in ON, AB & BC w/ Xplornet whose fate wld turn on Rogers doing what is @ odds w/ its interests & that regulators could monitor things afterwards is a fairy tale. 10/
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Amy Hersenhoren
(@TheHersh) reported
I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?
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🇨🇦 Tom Crinstam 🇨🇦
(@TomCrinstam) reported
wants to help us out by donating a unit, it will likely be through Xplornet as we just can't afford anything else. Once that happens, I hope to add some live feed nature cams around the property.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
This just in, @Xplornet is a piece of **** AGAIN I cannot count how many times I've lost internet these past two weeks I AT LEAST have not had internet from when I woke up at 6:30am to now (11:15am) and I'm sure it's not going to be back anytime soon, as per usual
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Richard Ranger
(@RichardRanger8) reported
@Xplornet @XploreMobile Your service is dog ****
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Sally Sim
(@sim_sally) reported
@Xplornet when will the internet be back up and running in the Kawartha Lakes area? It’s been days of crappy service and none at all today
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Steve Filer
(@NockAndLoose) reported
@Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?
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Elon Tusk
(@Elon_R_Tusk) reported
@Xplornet #Saskatchewan residents can get a LOT more bandwidth and actually be able to use Netflix by switching to @SpaceX #Starlink systems. Xplornet is high latency, high cost, bad value.
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Carry on my wayward son
(@AH_probs) reported
@goldbcklechaser I’ve been looking in to Stalin’s and I I think we will be getting it. Xplornet is terrible