Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford, Edmundston, Dieppe, Ottawa, Calgary, Airdrie, Provost and Smithville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Winnipeg |
Internet | |
| Milton |
Internet | |
| Toronto |
Internet | |
| Halifax |
Wi-fi | |
| Rapide-Danseur |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Bars Stallone
(@TheTechnicianhd) reported
@Xplornet This is the worst service out there. Best case scenario take there internet speed you pay for and divide it by 10. That’s what you will get. Example 50 mbps you will actually get 5 mbps.
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧🇸🇬🇺🇦
(@BrentHCameron) reported
@Xplornet - I appreciate all the warm and fuzzy tweets about photo contests & film festivals, but probably 1000s of your clients aren't even getting the usual 0.05 MB you deliver. Maybe acknowledge there's an issue on your account to give us the impression that you care?
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Marivic Cochrane
(@MarivicCochrane) reported
@Xplornet @XploreMobile Avoid @Xplornet . It's horrible. And a rip off. Stupid expensive for a metered data plan. Get Starlink. 10times faster ,unlimited and doesn't lose connection constantly.
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Dogluvr
(@Marmieowner) reported
@Xplornet I don't have time right now, thanks. I've spent several hours on the phone already with technical support in the last few weeks. The outages are always weather related. It hardly ever rains or snows. It is always the wind.
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Justus Hickey 🇨🇦
(@justushickey) reported
from
Brockton, Ontario
Still unable to cancel @Xplornet 's "service". Couple months now. They will email me telling me to call them, and spam my voicemail with digital messages telling me to call. When you call these pricks, you are put on hold until you give up. Zero customer service whatsoever.
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MrJizac
(@Mr_Jizac) reported
@Xplornet you really over sell your fixed internet service. It’s literally useless. It’s up and down so much I can’t even keep track. My house is 2km away from the tower location, the service should be simple. Why are you stating the availability when it’s not?
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Kristina Ennis
(@kristinaennis) reported
@patgjanes Xplornet works without any telecoms infrastructure/cell service?
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Bill Walker
(@billwalkerPR) reported
‘“What I’m seeing here is that the bureau wants someone who’s got enough cash and knows how to run a cell service and, for whatever reason, they don’t think Xplornet is that person.”’ I couldn’t agree more.
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Millennial, But Boomer
(@USmarketsucks) reported
@Xplornet @WhistleOut_CA Seriously, xplornet is awful. And their sales staff are full of sht. They will 100% lie to you.
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ
(@JohnnyKasudluak) reported
I'm so fed up of Xplornet. Little cloud cover, and service becomes intermittent.
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87743gamberr
(@87743gamberr) reported
@spacexstarlink AND @elonmusk Starlink support truly sucks. No accessible ticketing system. No responses from email support. Over 1K paid(over months) and 2 days use before breakdown. Have to fallback to @Xplornet which is more reliable. Please get better support system.
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Mads Sandbakken
(@MadsTS) reported
It's so insulting to pay so much for such poor service. @Xplornet wish I was also watching play off hockey on the app I pay for...
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lit
(@spencerstj) reported
@Xplornet your internet is absolutely garbage, once fibre comes into the picture i cannot wait to remove your internet.
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Amanda Yarascavitch
(@alyarascavitch) reported
@Xplornet I wish you had a customer outage map somewhat like hydro so we knew what was going on with our internet.
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Cory Bailey
(@Bailey606) reported
@Xplornet Why do you have a support email address if any time somebody sends a message to it, they receive an automated email that tells them to phone a number. Why have an email if you don’t intend to respond to the email? This is classic big business garbage service. Useless
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Matthew Berlett
(@MattBerlett) reported
@justushickey @Xplornet I was able to cancel mine with no issues
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Natalie McCormick
(@albertaclassic) reported
@Xplornet U r charging me 140/m & hav now throttled me down, 1 can hardly wait for @SpaceXStarlink for my area. Hurry up @elonmusk connect northern AB, this is BS.
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Dale 🇨🇦 🆎
(@DBSLarsson) reported
@TheAstroKiwi Already know of, what, 8+ StarLink dishes around here. Rapidly replacing the TELUS SmartHubs / XplorNet dishes as they are garbage when the cell towers only put out anywhere from no bars to two.
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Henry
(@8220) reported
@Xplornet My internet is down (off) at 826 Barcovan Beach Road, Carrying Place, Account 1505343. But I cannot find any outage listed on xplornet. Why?
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Patrick Janes
(@patgjanes) reported
@kristinaennis Neither Xplornet satellite nor Starlink require mobile service. Xplornet has 2 types of rural service - 1 strictly satellite, & the other (less expensive/faster) service needs line of sight to a mobile phone tower.
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Paul Rhodes
(@Badenoch1) reported
If you are an @xplornet customer it helps to have a back up system. One storm and they are out for a day (and counting.) No response from their (smirk) customer service on when service will be restored.
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Patrick Janes
(@patgjanes) reported
@kristinaennis If not in range of mobile phone service, satellite is your only option. Xplornet & Starlink are expensive - both equipment & subscription fees. Both require technical skills to set up, and you'll also need a stable power source. Neither is cost-effective to set up for a few days.
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Patrick Janes
(@patgjanes) reported
@kristinaennis Satellite internet may be your only option - Xplornet or Starlink. Xplornet also has less expensive/faster wireless internet service - available in a lot of semi-remote areas. For that you need to be within range of their systems which are located on mobile phone towers.
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COLLEEN
(@cad9769) reported
@Xplornet any idea how long the outage will be ?
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Jeremy Smith
(@SmittyProblems) reported
@Dell_is_Poo @SpaceXStarlink Data is unlimited and service is about $150 CAD. The first year was good, but they seem to have done the same as Xplornet and sold more dishes than they have capacity for.
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Alan Irving
(@berkypigs2008) reported
Well @xplornet your service is terrible. Wifi has been off most of Wednesday afternoon and has again been off since Thursday afternoon and it’s still off. It’s about time u got it sorted out. #nowifiinroundhillAB #bringbackcci
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J. Lidtkie
(@lidtkie) reported
@Xplornet Been a customer for years, yes there are bumps sometimes as with any company. Far better than the 2 other services that cover this area. More towers would be a good improvement.
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Dogluvr
(@Marmieowner) reported
@Xplornet @WhistleOut_CA But it doesn't work most of the time.
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Savannah Nigh
(@nigh1999) reported
@Xplornet any update on WIFI services near Tignish PE? i haven’t been able to work from home all day (lost a day of work), or submit school assignments (2 due at 2pm today) … and it’s still not working, worried I won’t be able to work again tomorrow.
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Alan Irving
(@berkypigs2008) reported
@Xplornet your service SUCKS NO wifi since THURSDAY. And your customer service does not know when it will be up and running again.#bringbackCCiwireless