Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Toronto, Calgary, Mississauga, Creston, Maugerville, Hearst, London, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Flin Flon, White Rock and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Mississauga |
Internet | |
| Creston |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet honestly the worst company to deal with..slow speed not even close to what i was promised @SucksXplornet
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Just Tracy 🍷🐎🐶
(@tripleHberks) reported
@InfluenceSoviet @hilaryagro I might get a better signal than my internet. AZ vaccine kicked my *** yesterday, I took the day off work, and xplornet didn't work ALL DAY!
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Scott Jones
(@ScottWJones93) reported
@Xplornet what happened to LTE service (McKee Mills, NB (Bouctouche tower). Last yr at our cottage we had no issues with multiple devices & speeds of 40 mbps. This season, same number of devices the speeds are often 5-7 mbps? Worked with customer service to reboot & still slow.
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Vanessa Galpin
(@vgalpin) reported
@Mark_Goldberg @APLenehan @Xplornet Your obviously not working on Gov websites.. the wireless is horrible.
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Nep
(@Nep03034037) reported
@Xplornet i love how you try so hard to pass of as being a good and caring company yet you do not even remotely come close to having good customer service its really sad just go out of business already you **** heads
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet i have many times and it has been zero help, i upgraded from wi max to to LTE, no better...We checked my router, nope not the problem
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Lewis Bron
(@lewisbron) reported
@Xplornet I thought your whole thing is to connect people and ****. I can barely look at my ******* emails.
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Lewis Bron
(@lewisbron) reported
@Xplornet half of my time on the internet is just waiting for it to ******* load because your company is ****
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ksjdlv
(@kenjohn91388485) reported
@Xplornet I reached out to your tech team they couldn’t change anything same signal strength and terrible streaming buffing a lot . What I like to here from you is you agree to cut my bill in half every mth so if you don’t I am filing a report with Crtc so you can’t hound me fir the $
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Vanessa Galpin
(@vgalpin) reported
from
Pontiac, Québec
@Mark_Goldberg @APLenehan @Xplornet Switching to Bell customer service has no authority to do work order gets squashed at supervisor level.. almost like there trying to cut cost or something... horrible experience 30days is enough
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Johnny Sokko
(@TBWright3) reported
@Xplornet Sucks
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Lewis Bron
(@lewisbron) reported
@Xplornet Shut ******** up
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet I can't count the times I have called that number and emailed about my issues with Xplornet. Why the hell won't this company just FIX THE ISSUES THAT TONS OF PEOPLE ARE HAVING!!!
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Jody Gavel
(@677HayBay) reported
@DawsonLamoureux @CheSarahSera I was thinking the same. Xplornet hasn’t been great lately but I’m also not a big Bell fan. Tough choice for sure. However, since there isn’t any customer loyalty benefits with any corp anymore, it wouldn’t hurt to switch to Bell because you can always go back.
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Fast Jeff
(@fastjeff) reported
@Xplornet Going to be a challenge, but I'm sure xplornet will find a way to make fiber slow and unreliable like all xplornets other services.
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Angus Gillingham
(@AngusGillingham) reported
@Xplornet I’ll record this number and next time I have an issue I’ll call. The first service rep was excellent and did a top job along with respecting our home with regards to cleaning up any mess created and being sure the job was complete. Second/latest serv tech, not so much.
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RAD🇨🇦
(@Richard61773513) reported
@Xplornet Terrible service. Can’t wait for @starlink
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ksjdlv
(@kenjohn91388485) reported
@Xplornet I have Xplornet Satellite last 5 months thinking that it has to be better then cell towers . Well it isn’t any better just way more expensive so Xplornet I will not pay my full bill of $140 / mth from now on you get $ 70 that is what this service is worth streaming sucks
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Sarah
(@CheSarahSera) reported
After several hours of bad internet I spent 30 min on hold with Xplornet support only to be told a new “congestion problem” at our local tower was identified today. Estimated time for repair? Could be up to one month he says 🤯🤯🤯
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Shannon Bileski☈
(@shannbil) reported
@Gympanzee28 The speeds are good MOST of the time, today was frustrating. Was down/up for a good portion between 9 and 10, but isn't the norm. Latency can be an issue for days of a lot of meetings. Lots of drops for 20 secs or pixilation. More stable 24/7 than xplornet, but latency...
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Wesley🇨🇦
(@wesley_davidson) reported
from
South Frontenac, Ontario
@Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks
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Wesley🇨🇦
(@wesley_davidson) reported
@farose15 @Xplornet @SpaceXStarlink I pay $140/month for 100gb at up to 25 Gbps, which never happens. After I use up that massive amount of data the speed is throttled back to up 2gb. The moment I have another option I'll switch.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet is it going to be as unreliable as the crap service i am with right now. yes im with you and it goes out numerous times a week everyweek. i have had this service for a month and im already thinking of switching providers
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AFC Business Services
(@AFCVirtualAsst) reported
@Xplornet 200.8M in revenue & still terrible internet that works about 40-50% of the time, but you will happily charge us $$ of data that won't keep up! @StarlinkPage @elonmusk please hurry, rural SW Ontario customers need better Internet to perform normal daily activities!
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Johnny Sokko
(@TBWright3) reported
@Xplornet Xploranet is like dial up. Once it gets busy its ****. Real ****.
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Sue Platts
(@sue_platts) reported
@Xplornet You might be connecting rural Canadians but the connections you’re providing are poor, slow, interrupted and expensive.
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jim
(@Gympanzee28) reported
@shannbil 👍 thanks for honest assessment . We’re going switch as well…getting frustrated with our service (not xplornet, but not fast for rural service)
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My kids call me Karen 🇨🇦❄️
(@AMFourn) reported
@Xplornet Xplornet sucks and everyone knows it..
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet why does this service go down so much? i pay premim price to get **** internet.
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet already did that and nothings working. techs are out fixing network issues. it was up for an hour now down yet again. i have had thia service for a month and im ready to switch every week its the same crap