Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 02/03/2026 05:40

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary, Grande Prairie, Newmarket and Waterloo.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaOttawa E-mail
CanadaWinnipeg Internet
CanadaToronto Internet
CanadaWest Kelowna Internet
CanadaKitchener Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • EJGames4 Necrow (@EJGames4) reported

    @Xplornet I have called Multiple times and nothing ever changes. Yall say we have perfect signal but I had to go on my data to tweet this.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @FrankReardon1 @LavergneRobert @Xplornet Rogers goes down more than Xplrnet. You should see their twitter support. I think this coming fall will be 2 yrs of people screaming of no service.

  • lewisbron Lewis Bron (@lewisbron) reported

    @Xplornet I’m not ******* going to dm you because you just gonna say the same ****. “There is no problem with your internet”. Like stfu and fix it. Y’all should be scared of going out of business in the next few years

  • eferguson44 Elizabeth Ferguson (@eferguson44) reported

    Oh my goodness xplornet Sucks A$$ today. Frigging crappy service. Come on Starlink..

  • jpete2424 Justin Lystiuk (@jpete2424) reported

    @MobileSyrup My starlink service is incredible! Beats Bell and Xplornet by miles. I honestly can't believe Bibic made this outlandish claim

  • sheryl71107825 sheryl (@sheryl71107825) reported

    @Xplornet This is the 3rd time you have asked for this info. The last 2 times I was told to call the support no to troubleshoot when we are having issues. This has not worked before

  • mrcraigbeckett Craig Beckett (@mrcraigbeckett) reported

    @ThompsHeather We are lucky to have two services (even though the cost is more than what we pay to heat our house). Bell rural wireless home internet and xplornet. We moved to Bell as xplornet throttled their service at peak times.

  • RDemeurichy Richard Demeurichy (@RDemeurichy) reported

    @Xplornet you suck .. your service sucks .. asshats

  • rahil65096366 rahil (@rahil65096366) reported

    @Xplornet what’s with the **** services, I called yesterday for 1hour for them to tell me that there’s something wrong with the tower. he also stated “By tomorrow your wifi should be good” and here I am running almost 2 MBPS while paying 130$ for 50 MBPS. Do something about it.

  • EJGames4 Necrow (@EJGames4) reported

    @Xplornet Just to mention the service guy that came out here used the same speed test, and the installer used it too. We got a new wifi modem and it still was trash.

  • MaloneOCSB Wanda Malone (@MaloneOCSB) reported

    @CheriDiNovo @Sflecce We can only get Xplornet. It’s horribly unreliable and slow. I’m teaching online and have two daughters remotely learning.

  • FieldTalk James Ferrier (@FieldTalk) reported

    @CousineauAlbert @Xplornet So I’ve found. Every service call it’s different reason for the poor service but they know we are over a barrel in our area. They literally don’t care as we have no other choice.

  • AnnoyedJoshua Josh Richardson (@AnnoyedJoshua) reported

    Xplornet internet prevented me from uploading the full 2 minute postgame from yesterday that I realized was cut down to 45 seconds by Twitter yesterday. Now it's preventing me from uploading tonight's pg. Blessed work wi-fi might have to save me tomorrow

  • DoctorSatellite Dr. Sat (@DoctorSatellite) reported

    @Xplornet customer called us this morning to fix their sat Internet. We could have gotten them back online same day but because #Xplornet now refuses to assign work orders to small local contractors, they are stuck without Internet till Monday! #rurainternet #XplornetGivesBack?

  • JKosuth Jesse Kosuth (@JKosuth) reported

    @Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.

  • DinaJon60818043 Dina Jones (@DinaJon60818043) reported

    xplornet customers , I have satellite and had no service on 27th and today May 1 really bad. Integrated solution guy never showed or called, some ticked. I just upgraded too. Area< I hr north of Edmonton 40 min. east of Westlock .

  • sheryl71107825 sheryl (@sheryl71107825) reported

    @Xplornet Just called support because the internet is down again and we are homeschooling on line. Was told that all they can see is the same report that has been up for 3 months about a tower they are working on. Said he couldnt do anything just try repowering. Glad i am now paying more!!

  • lewisbron Lewis Bron (@lewisbron) reported

    @Xplornet hey look my internet went out again. That’s so weird. Fix your ******* **** or I’ll sue your *** you *****

  • FeministHousew1 I'd_Rather_Be_Baked (@FeministHousew1) reported

    @Xplornet So Xplornet claims to have fast reliable internet. Yet it's all dependant upon things that are out of the companies control? That makes no sense. Paying $100 a month for this? Why not supply costumers with proper working equipment, and when there's an issue send someone to fix it

  • luvlambs Marion Greveling (@luvlambs) reported

    @Xplornet That's great! Here's the test result in Ontario just now. 4.35 Mbps download 0.88 Mbps upload Your Internet connection is slow.

  • FieldTalk James Ferrier (@FieldTalk) reported

    Signed up for the 2nd or 3rd service call from @Xplornet in the last year or so. Constantly fluctuating in and out of service and told “Your equipment keeps connecting to the wrong tower... just going to have to deal with it.” Now “here’s a $30 discount because we feel bad”.

  • HoldenAndrewBl1 Holden Blake (@HoldenAndrewBl1) reported

    @jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet wait its not?? Its working fine on your end??? Wow odd cuz sure as **** isn't for me

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @fanCRTCProfling @LavergneRobert @Xplornet Wow living up here we never hear anything about them.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Hey **** heads wanna stop taking pictures and fix ur garbage services?? No? K **** u guys

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet yo wanna get ******** out of Canada and just go out a business already??? Its a legit miracle you guys are still operational

  • pingupissparty Hammer (@pingupissparty) reported

    as I make the jump to starlink whenever they ship me the ******* **** I need, I'd like to remember all the good memories I've had with @xplornet 1. being completely unable to play any sort of game at all online with my friends that isn't turnbased

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Firewall has literally nothing to do with internet wtf

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet whys it slow now

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet everyone that work there brain dead?? Cuz damn ur **** sucks