Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (76%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Pictou, Fredericton, Montréal, Ottawa, Rapide-Danseur, Prince Edward, Calgary, Toronto, Brampton, Sydney, Edmonton, Milton, Dieppe, Halifax and Belnan.
| City | Problem Type | Report Time |
|---|---|---|
 Pictou |
Internet | |
| Fredericton |
Internet | |
| Fredericton |
Internet | |
| Montréal |
Internet | |
| Ottawa |
Total Blackout | |
| Rapide-Danseur |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
cujowilsonv
(@cujowilsonv) reported
@Xplornet any update as to when the outage outside of woodstock NB will be rectified?
-
canadianhoser
(@canhockeyhoser) reported
@Xplornet are we going to have this outage fixed today? Come on already give us some kind of update beyond we’re working diligently.
-
Dano
(@chalackd) reported
@Gudie Please god, tell me that this doesn't involve giving any money to Xplornet... Because that would be an absolute kick in the ***** to anyone who's struggling to get decent service...
-
PixelShakeTV
(@PixelShakeTV) reported
@DANNYjustDANNY_ @BigfryTV @Xplornet I hate to be that guy, but in the defence of ISPs, the VAST VAST majority of calls/complaints they get is usually down to user error. BUT, if they still drag their feet after u prove that's not the case, **** em!
-
🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.
-
Richard Ranger
(@RichardRanger8) reported
@APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.
-
Dano
(@chalackd) reported
@TariqElnaga And what's the chances that they'll be offering funding to awful, monopolistic and deceptive Xplornet to expand their predatory and overpriced rural 'services'...
-
Dwayne Winseck
(@mediamorphis) reported
In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.
-
Maureen. 🇨🇦 🇺🇦
(@4mlm3) reported
@BrockLupton @Xplornet Since they won't get back to you I will. Throughout the day their support number had a message saying they had issues with their Deseronto site, affecting Napanee. The message is gone now so hopefully that means things are fixed. Fingers crossed.
-
Eric Davidson
(@cartooningguy) reported
@Xplornet Glad somebody’s getting better service! Our tower near Wooler, ON was supposed to be upgraded in the 1st QTR of 2022. Guess that’s not happening. 🤨
-
Andrea
(@stam_andrea) reported
@Xplornet how am I supposed to work from home when it’s going to take 17 days to have a technician come to my home to fix my internet?? Couldn’t be more disappointed with your service!
-
bigwifi.ca
(@BigwifiCa) reported
@AlsoKnownAs_AA @CompBureau @FP_Champagne I see hundreds of customer calls come in from wisps recently bought buy Xplornet furious how the QOS dropped off a cliff.
-
Craig
(@CraKelPureScous) reported
@Xplornet Outage this morning? Nothing connecting, Fraserville, ON
-
Nancy Buchanan
(@NancyBuchanan12) reported
Attention xplornet customers!! Not only is the company super awful with poor coverage and even worse customer service, they’re also common thieves who steal by charging credit cards even after their services are terminated. Do not trust them. @Xplornet
-
Sally Sim
(@sim_sally) reported
@Xplornet when will the internet be back up and running in the Kawartha Lakes area? It’s been days of crappy service and none at all today
-
BKFAN 🇨🇦🇺🇦
(@CPbkfan) reported
@Xplornet Thanks for the reply, no longer a customer
-
Dwayne Winseck
(@mediamorphis) reported
This article does not cover the idea that a Rogers/Xplornet deal wld involve a network sharing agreement but that'd be folly b/c it assumes Rogers would do what it’s interests are 180° opposed to: support a new formidable 4th mobile operator to replace one that already exists. 8/
-
Amy Hersenhoren
(@TheHersh) reported
I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?
-
Charles Banton
(@WiredWizard69) reported
Best or Worst part is, in the last year a company called metroloop ran fibre at the end of the road after 5 years of Bell saying THEY would. BUT.. xplornet bought out metroloop.. BUT, they ARE offering 300 mbs unlimited fibre for $60/month compared to starlinks 100 mbs?? for $150
-
Steve McCabe
(@SteveMcCabe73) reported
@jzantinge2 I have Xplornet….it’s not half bad half the time.
-
Dwayne Winseck
(@mediamorphis) reported
The idea that replacing a 4th mobile operator that has spurred lower prices, bigger data plans & better service in ON, AB & BC w/ Xplornet whose fate wld turn on Rogers doing what is @ odds w/ its interests & that regulators could monitor things afterwards is a fairy tale. 10/
-
Mike Berkel
(@berkel_mike) reported
It’s hard to believe when your @Xplornet internet goes down it’ll take 17 days to get a technician out but you can get a new install from the competition in 4 days. #servicefail
-
Carmella Steinke
(@SafetyCarm) reported
@erdocmom @TELUS This is great to hear! Our bandwidth with Xplornet is so bad we added a Telus Hub (yes we pay for 2 internet providers), and still have some issues.
-
🇨🇦 Tom Crinstam 🇨🇦
(@TomCrinstam) reported
wants to help us out by donating a unit, it will likely be through Xplornet as we just can't afford anything else. Once that happens, I hope to add some live feed nature cams around the property.
-
Craig Cummings
(@CraigC_NL) reported
@FrankReardon1 @Xplornet Too bad I here it’s quite good
-
Brock
(@BrockLupton) reported
@Xplornet What is going on with this outage in Napanee, Ontario? I've had no service since at least 0900. Was this scheduled? Why wasn't there any notification and why don't you provide updates on outages?
-
Nature’s Backpack
(@nature_backpack) reported
@Xplornet Rural service is lacking big time. We get poor service with a big price tag. Rural connection should be lower.
-
Richard Ranger
(@RichardRanger8) reported
@Xplornet @XploreMobile Your service is dog ****
-
Miss_Elle
(@MissElle1212) reported
@Xplornet 24 hours later and let me guess…still diligently trying to restore service in Greater Napanee? That cut and paste response needs to be updated. Terrible.
-
Nancy Buchanan
(@NancyBuchanan12) reported
@Xplornet I don’t just rant on the internet for no reason. You’ve been “looking into” this for the past month. Someone on your end dropped the ball here and you are trying to blame us financially for your problem.