Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Guelph, Halifax, Montréal, Saint John, Edmonton, Moncton, Fredericton, St. George, Winnipeg, Kirkland, Bridgetown, Black Diamond and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Guelph |
Internet | |
| Halifax |
Wi-fi | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Balog
(@BalogSusan) reported
@LimestoneDSB Sorry for the kids on maple road in Odessa...internet down mist of the time for past 5 days due to xplornet waiting to fix " because of the holidays"
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Dan Chalack
(@chalackd) reported
@SundanceConstr1 @elonmusk We switched to a smaller local wireless ISP a few years back to get away from Xplornet and their overpriced garbage satellite. Now they've bought out our ISP and already tried to kick us back to their satellite... Definitely looking at moving to Starlink as well.
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet Get better ******* internet Signed a disgruntled customer
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Nate Mcintyre
(@nmcintyre1986) reported
@Xplornet Too late. My starlink arrived today. I've called tech support 3 or 3 times already and for the same answer... Congestion flag, a crew is working on upgrades which will be done in (enter future date here). Unfortunate.
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Cate
(@Co_opCate) reported
@ONTSpecialNeeds Bell was cheaper. Maybe $80 per month. But it was slow. So bad that we ended up getting Xplornet as well (so 2 internet providers) and tethering off of phone data as well. Starlink is much better.
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Robert H
(@Robert_Hammond) reported
@Xplornet Thanks for the update. Your customer service folks tell us: It might be an issue with the tower and they were working on it Tuesday (2 days ago) Or that our radio/equipment is now too old to connect to the tower now. Or that we should power on/off our modem+radio one more time.
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busterflash
(@truebusterflash) reported
@fishergirl39 A diff option than we have. We only get xplornet. It’s terrible.
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Robert H
(@Robert_Hammond) reported
Hey @Xplornet just wondering if they have tried turning the Odessa, #YGK / Kingston tower off and back on again? Or do you have to order in parts to fix it? I know sometimes these things take time but could you at least update the call centre folks with an update or ETA?
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Serena🇨🇦🇮🇹🏴
(@Serena_writes) reported
@ALGfreedom @newhandle17 @elonmusk I got out of my Xplornet contract: caught them in a lie. They told me ‘no prob’ working from home. But the latency prevented me from connecting to work network!! (Signal to satellite too slow esp w/ VPN). I’ll research Starlink, if any latency issues & of avail here. Should be:
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Boyd Merrill
(@BoydinNL) reported
@Xplornet has got to be the worst most frustrating internet service provider in the world! Terrible. #awful
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whatajokeffs
(@DJLO) reported
@Xplornet Please enjoy fixing your broken service for your paying customers.
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Goodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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William Holmes
(@HolmesWil) reported
@Xplornet Your customer phone line is busy. (And full of noise) Do you use Xplornet to carry your customer service? That would explain it.
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Chris Galway
(@chrisjgalway) reported
Really loving the inconsistent @Xplornet service we have. Trying to finish up the year and this crappy service is making that extremely difficult. Starlink is looking like an option and nothing would please me more than to switch to something reliable.
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Just_A_Small_Town_Girl
(@FeministHousew1) reported
What a surprise! Again tonight our wonderful service with @Xplornet is out! Amazingly though we had 4.5 hours today when it sort of worked! So glad a Tech came out 3 weeks ago and "fixed" it. Perhaps it is what I have said 100 or more times, the equipment doesn't work properly!!
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Sabrina McDonald
(@WundringCruiser) reported
@Xplornet It apparently also means that you ignore any tweets regarding your service being down for the entire day?
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Nate Mcintyre
(@nmcintyre1986) reported
@Xplornet And it’s out again for the second time tonight. @Xplornet I want to make sure you understand, I signed up for starlink today and it will be here Friday. The way this company is run is terrible, and the service is aweful. This is why you have lost another customer.
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Speaking Truth to Power Since 1976 ¯\_(ツ)_/¯
(@r_diamond) reported
@Bell_Aliant @Xplornet I mean, "Oh, I didn't know they had 100MBPS in your area now" would have been fine. Laughing at me and saying "If you have Xplornet you are NOT getting 100MBPS" was just...rude. Feel free to listen to the recorded call and tell them off from me :)
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Yvan Shank
(@Shanksters) reported
@Xplornet It's essentially down near Finch ON. Do I need to go back to dialup? It would be faster.
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Jordan Kennard
(@JordanKennard13) reported
Can't wait to get rid of @Xplornet this week. 100% will not miss their ****** service all around. Not worth a penny, and penny's aren't even a thing anymore #fixyourgarbage #fuckxplornet #dialupworksbetterthanyou.
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txwikinger
(@txwikinger_ea) reported
@Xplornet is all your staff already on #Omicron isolation leave or why is your Internet not working?
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet has the WORST internet. You sell fast speeds apparently... Yet you never get those speeds. How dare you sell speeds for the cost you do. **** your company, the owners, share holders and higher up. You all deserve the fr revolution on your heads.
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Rose
(@thinkinggal22) reported
@brianlilley Eventually they will all just go back to TV because to be honest, the quality of these streaming services on most internet services that we can afford is terrible. None of these actually can stream on basic xplornet service. So not sure what all the hype of this is.
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Goodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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Wendy Forbes
(@WendyFo93193475) reported
@evilplasticfork That’s big news my internet has been down for 3 days …no access to anything. Xplornet sucks
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KittensCoat ♡ Accessories
(@KittensCoat) reported
@kylebryson10 @Xplornet Try never receiving it, and still paying their god awful prices.
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AaronMikkel
(@AaronShmyr) reported
Hey @Xplornet get it together. Your service sucks during demand time. Next call will be to @SpaceXStarlink. $100+ a month is a joke for what you’re providing us!!! It’s Christmas Day and my internet won’t work.
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Reiko Koyama
(@reikokoyama79) reported
Hey @Xplornet I got to deal with your rude predatory CSR when cancelling was my service with you, now you send me an invoice for a late payment, on a closed account? I thought your CSR was predatory, guess it's your standard practices.
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Sabrina McDonald
(@WundringCruiser) reported
@Xplornet is your network down in Eastern Ontario? Done all resets and still no internet.
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CGS
(@CGS75403388) reported
@Xplornet You can't provide steady service to the customer base you have, now yu want more customers for what? MAYBE if you stopped outsourcing your customer relations and tech support it would go much smoother- I pay almost $100/month; and the service you provide is far from it.