Xplore service status: outage reports and connection issues
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (68%)
- Wi-fi (15%)
- Total Blackout (13%)
- E-mail (3%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saskatoon, Edmonton, Vancouver, Halifax County, Eskasoni, St. John's, Halifax, Montréal, Summerside, Truro, Ottawa, Cumberland County, Hampton, Brampton, and Kingston.
| City | Problem Type | Report Time |
|---|---|---|
 Saskatoon
|
Internet | 6 hours ago |
|
Saskatoon
|
Internet | 10 hours ago |
|
Edmonton
|
Internet | 20 hours ago |
|
Edmonton
|
Internet | 1 day ago |
|
Vancouver
|
Internet | 2 days ago |
|
Halifax County
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
AtomicHydra (@atomic_hydra) reported@xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.
-
BJMMURPHY 🇨🇦 (@BJMMURPHY1) reportedAnother day dealing with painfully slow internet in #Northumberland. How are others dealing with this? Is it only my connection? @PLawrenceMP we need reliable reasonably priced rural internet. Xplornet is our only option providing us with an upload speed of .2. That’s point 2!
-
Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.
-
Tybernicus (@Tybernicus17) reported@LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.
-
Tim Mac (@TimMac1173045) reported@xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.
-
David Hudec (@DaveAHudec) reported@xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.
-
Ally Bryant (@Eh_Bee_Sea) reportedI'm currently using my kid's phone as a hotspot just so I can try an get this dealt with. Beyond frustrating. It doesn't *actually* count as 24-7 support if NO ONE EVER ANSWERS THE PHONE. @xplore_ca - what happened!?
-
Oscar Diaz (@tecnogreen) reported@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
-
AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 My service is so ****** at this point. I don't know weather to buy my own tower for lines or just off myself in the name of Xplornet. THIS IS CANADA how can your service be so ******* bad
-
Based Canadian (@jasonforrest) reported@CBCNews Xplornet charges far too much. Please fix this.
-
Kelly McNeice (@McneiceKelly) reported@Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.
-
Derek McLean (@dmclean82) reported@xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.
-
James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
-
Colin Stewart (@cstewartyqr) reported@tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.
-
Sir Jerry J. Molnár (@BlackhawkJer) reported@xplore_ca Having serious technical issues, and not being able to communicate with your support team is extremely frustrating. My family is very disappointed with your company.
-
All In (@apclaus) reported@xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸
-
Mitchell Mcintosh (@kujala_good) reported@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
-
@cattlemen (@cattlemen1979) reported@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
-
Bennett Hunter (I am Canadian Libertarian) (@Can_Libertarian) reported@macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…
-
🇺🇦 Mr Croft 🇺🇦 (@pcroft) reported@xplore_ca your brief 4 question survey doesn’t help. Your internet sucks! That isn’t an option. Tech support is no help and corp office is not calling about my case! Would I recommend you to a friend? That is a HARD NO!
-
Injured At Work (@WarMistweet) reported@xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?
-
Shannon Bileski☈ (@shannbil) reported@annoyed_wpg @xplore_ca Google the CA Manitoba lawsuit. Wish I hadn't thrown away all my records of how ****** the service was before switching to Starlink. Oy!
-
🇨🇦Matthew Dunn🇨🇦 (@the905arts) reported@xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!
-
James Carruthers (@HydraulicDesign) reported@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
-
Jo Watier (@kowalat) reported@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
-
Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported@Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.
-
Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, ManitobaBecause #Xplornet sucks so bad I’ve used all my data. I need a better option!
-
CrustyOldFucker (@crustyoldfucker) reportedSo disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
-
who cares (@ChewyChewyChomp) reported@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
-
MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!