Xplore service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (65%)
• Wi-fi (17%)
• Total Blackout (12%)
• E-mail (4%)
• TV (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Edmonton, Montréal, Calgary, Dieppe, Toronto, Toronto county, Mississauga, Milton, North York, Winnipeg, Scarborough, Brantford, Vancouver, Flin Flon, and Ottawa.

City	Problem Type	Report Time
Edmonton	Total Blackout	5 days ago
Montréal	Internet	11 days ago
Calgary	Internet	11 days ago
Calgary	Internet	12 days ago
Dieppe	Internet	13 days ago
Montréal	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garth Twitchell (@GarthTwitchell) reported 3 minutes ago

  @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

• 
  Derek McLean (@dmclean82) reported 3 minutes ago

  @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

• 
  Cee Littlelight (@sarCeeLight) reported 4 minutes ago

  Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.

• 
  Mike Gazzola (@The_RealestReal) reported 6 minutes ago

  @xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now

• 
  Colin Stewart (@cstewartyqr) reported 9 minutes ago

  @tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.

• 
  JJ Temple (@pcman87654) reported 11 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

• 
  SirFrancis Bacon (@SirFrancisBac20) reported 12 minutes ago

  @xplore_ca Pull it down

• 
  Trevor Gill (@gill_tv) reported 15 minutes ago

  @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

• 
  Death (@JasonDeath187) reported 19 minutes ago

  @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

• 
  David Hudec (@DaveAHudec) reported 20 minutes ago

  @xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.

• 
  CDN_NRG (@CDN_NRG) reported 23 minutes ago

  @xplore_ca Terrible.

• 
  Beverly | 📌Commissions open in pin!!📌 (@ShazelFable) reported 27 minutes ago

  My internet has been on and off since yesterday. Xplornet internet freakin sucks DX

• 
  jerome tetreault (@tetrje) reported 30 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  Keith Murray (@keithwawanesa) reported 30 minutes ago

  @Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.

• 
  Papercakes (Villain Era) (@PaperCakes) reported 34 minutes ago

  @janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident

• 
  Mason (@MasonXavCam) reported 34 minutes ago

  @Xplore_CA is terrible. Unreliable.

• 
  MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported 35 minutes ago

  @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

• 
  Donald Carr (@realDonaldCarr) reported 36 minutes ago

  @KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here

• 
  Clint Howard (@Haywire_45) reported 36 minutes ago

  Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

• 
  Christina Sawisky 🧡 (@CSawisky) reported 39 minutes ago from Macdonald, Manitoba

  Because #Xplornet sucks so bad I’ve used all my data. I need a better option!

• 
  who cares (@ChewyChewyChomp) reported 39 minutes ago

  @xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX

• 
  Oscar Diaz (@tecnogreen) reported 40 minutes ago

  @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

• 
  AtomicHydra (@atomic_hydra) reported 43 minutes ago

  @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

• 
  Steve Faguy (@fagstein) reported 44 minutes ago

  Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.

• 
  Frank Patterson (@2Bfrankpat) reported 45 minutes ago

  @xplornet I can’t be the only one having trouble tonight.... cmon man

• 
  James Fisher (@jamesfisher12) reported 49 minutes ago

  @xplore_ca Don’t worry I fixed the problem it’s ur company

• 
  Sherri Richard (@rich_sherri) reported 49 minutes ago

  @mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.

• 
  🎃CelticMagician🎃🏳️‍🌈 (@CelticMagician) reported 50 minutes ago

  It may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/

• 
  Mayor of Thunderhill (@Mullin_95) reported 55 minutes ago from Swan River, Manitoba

  @darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.

• 
  Justus Hickey 🇨🇦 (@justushickey) reported 57 minutes ago

  @PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.