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Xplore

Xplore Outage Report

Why is my Xplore service not working?

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If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 72% Internet (72%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Toronto, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, Caledonia, Brampton, and Windsor.

CityProblem TypeReport Time
Toronto Internet 2 days ago
Collingwood Internet 3 days ago
Maple Internet 4 days ago
Calgary Internet 4 days ago
Edmonton Total Blackout 4 days ago
Mississauga Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • shykrk
    Renée (@shykrk) reported

    @Xplornet Horrible service

  • roykathygs
    Roy & Kathy (@roykathygs) reported

    @philletourneau @brockgs Brock is right about it taking us out of the dark ages! We had family living here for a while and the router easily handled 24 devices of which 5 or 6 were often streaming video. I replaced Xplornet which had provided reliable but slow service for 12 years. Enjoy the upgrade!

  • SmevyBean
    Matrixxxツ (@SmevyBean) reported

    @Xplornet once again, your internet service is useless. Consecon, ontario.

  • stephanie4tin
    stephanie (@stephanie4tin) reported

    @Xplornet what’s with the outage in napanee and literally all over ontario? it’s been over an hour.

  • StarBuck_83
    ✨StarBuck_83✨ (@StarBuck_83) reported

    Suprise suprise... It's raining and my @Xplornet service is down. What an absolute joke. @elonmusk I was hoping I was part of the 100k @SpaceXStarlink roll out after 6 months of waiting.

  • Michell25471779
    Michelle (@Michell25471779) reported

    @Xplornet Your internet service is truly something to be desired. DO NOT GET THIS PROVIDER!

  • Heidi97097278
    Heidi (@Heidi97097278) reported

    @Xplornet We have had no service along with everyone else in our entire community of Fiske,sk for the past 2 days and very intermittent service for the entire week and a half prior to that. Everyone gets a different reason or excuse when we call in.

  • harrbca
    Brad Harrison (@harrbca) reported

    @partspaul @Michell25471779 @Xplornet I've had my starlink now for a few months. No issues at all. Gaming works, and I've been on a bunch of Teams meetings that have lasted longer than 4 hours each. It's been wonderful.

  • andyjhubbs
    the anti-anti masker (@andyjhubbs) reported

    @Xplornet it's been a solid week of terrible internet. Called got told about a tower investigation. I cant even load the pages I need for school. What's going on?

  • SmevyBean
    Matrixxxツ (@SmevyBean) reported

    @Xplornet your internet towers are oversold and you throttle speeds. This **** is ridiculious.

  • Michell25471779
    Michelle (@Michell25471779) reported

    @Xplornet How many times must I call before you people get it right? The insult came today when I called and told I had to pay for the tech to come if I didn't do trouble shoot over the phone. I've done enough troubleshooting thanks.

  • 8220
    Henry (@8220) reported

    @Xplornet why is my internet so slow. Last night it was nonexistent. This morning it is between 1 and 1.5 Mbps. 826 Barcovan Beach Road, carrying place K0K1L0. Tower - Carrying Place. It has been this way most of the summer. Rarely does it reach 2.

  • Michell25471779
    Michelle (@Michell25471779) reported

    @HoarderPrairie @Xplornet Agreed! I keep calling and they give me a run around. Tey sent me a part but it still doesnt work. I had to leave for work and they told me I had to cover the cost for the tech to come if I didn't do the trouble shoot on the phone. Robbing people blind.

  • whiskeyfated
    WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet internet is trash with a capital T You cant game on it, signal fluctuations happen all the time. They sell you a 60g package and you get maybe 1/6th of that I cant wait for @SpaceXStarlink so I can tell your company to f off. Sincerely a pissed off customer

  • tower_Guy
    🗼TowerGuy🌲 (@tower_Guy) reported

    @fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.

  • andyjhubbs
    the anti-anti masker (@andyjhubbs) reported

    @Xplornet can yall help me pay to extend my courses if I'm not able to get my work done from not having internet that was paid for? Or do yall have jack sparrows moto?

  • topcoachdino
    Dino Camiré is fully vaccinated 💉 (@topcoachdino) reported

    @drMediaPro @ValleyFiberLTD Amazing, wish we had service our way. Luckily Starlink came through as Xplornet just isn’t enough,

  • evan_boudreau
    Evan Boudreau (@evan_boudreau) reported

    @theJagmeetSingh Its unbelievable what these satellite internet companies like @Xplornet are/where doing. Iv had bills over 300 for home data many times. You cant do jack **** with 10mbs either, slot of apps or sites just fail to load because of it. I'm lucky to get fiber last year.

  • cartotheneck
    Kyle Levesque (@cartotheneck) reported

    @Xplornet I've had no internet for 4 days. All I can do is phone your tech support in India who tell me "It will be fixed soon". Very unhappy.

  • 2hounds
    Dane Caldwell (@2hounds) reported

    @Xplornet do you have an outage around Centreton Ontario? We lost internet connection about 2 hours ago.

  • andyjhubbs
    the anti-anti masker (@andyjhubbs) reported

    @Xplornet I've tried calling at least 3 times today. Can't pick up the phone for customer in need of support eh?

  • wynnterbloom
    wynnterbloom (@wynnterbloom) reported

    @Xplornet I am tired of the excuses as to why we have never (not once) experienced the level of high speed service we were promised when we signed up. Corporately maybe just engage your integrity muscles and stop making promises to customers you know you can’t keep.

  • Michell25471779
    Michelle (@Michell25471779) reported

    @dgouldca You don't want Xplornet. Their customer service is horrible and they have you running in circles with troubleshooting. If they send a tech without doing the trouble shoot, you have to suck up ALL the costs. They told me that today. Been fighting 2 months with them. It's SLOW!

  • MclellanDerek
    Derek Mclellan (@MclellanDerek) reported

    @Xplornet I've done this several times. They can help basically said I'm sorry and gave me a credit. That's great for this month but I'm seriously getting charged 90 bucks a month for this garbage.

  • andyjhubbs
    the anti-anti masker (@andyjhubbs) reported

    @Xplornet hey, is a tower down? We haven't had wifi for 2 days now

  • fishingcamp
    Sandy Haven (@fishingcamp) reported

    @Xplornet After messing around again for an hr with “technical support” that didn’t work either....1 good day 2 bad. Clear sunny bluebird skies.

  • morganwark
    Morgan Wark (@morganwark) reported

    @Xplornet I have four dishes and other 700+ a month. Most night I can’t stream anything. Terrible, absolutely terrible. Waiting on Starlink to arrive.

  • KryptoDot
    KryptoDot (@KryptoDot) reported

    @Xplornet Help!! I've been having no internet service almost everyday now and it sometimes starts at a random time. I need to know the problem of what's causing this issue

  • BosBrad4
    Brad (@BosBrad4) reported

    @Xplornet I did an internet test yesterday, because it was slow, again. I have the best internet package Xplornet offers. 7.1 download speed. 1.2 upload speed.

  • fishingcamp
    Sandy Haven (@fishingcamp) reported

    Why is your service @Xplornet so bad in the North Bay Area ??? It’s good one day and the next is terrible at best. So disappointing for the cost. #lookingforanewserviceprovider