Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Saint John, Montréal, Grande Prairie, Dieppe, Saint-André-Avellin, Rapide-Danseur, London, Edmonton, Toronto, Calgary, Mississauga, Creston, Maugerville and Hearst.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Saint John |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Grande Prairie |
Internet | |
| Dieppe |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony
(@antonio2435_) reported
@Xplornet Can you guys build another tower in Picton,ON. I can barely get a signal from the one that is already here because my home is higher in altitude
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zack
(@zack77614511) reported
I’m using ethernet on my PC and it’s still slow why am I not getting what I’m paying for I don’t even go over 40 down and 3 up @Xplornet
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Chad Peters
(@cpwcsk) reported
@Xplornet Your service is so bad. Pay for 25mb in and barely get 11mb. Probably lose signal 25-30 times per day. Some days can hardly get a web page to load. Huge amounts of spam/phishing emails about my account. I can't wait until my #Starlink arrives.
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@Xplornet How about having your techs fix your ****** broken internet instead of taking pictures... Now I see why the service is so expensive and speeds are never anywhere near what is promised...
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet now I can't get the internet I was promised—from the tower down the road form my house, as a permanent resident to the area.
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Ron Higgins
(@HigginsRon) reported
@koopy @Xplornet my @Xplornet is so slow it cannot complete the speed test this morning.
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Loricat
(@VoosieVooters) reported
@WynnterB @APLenehan @Xplornet I have taken to referring to Xplornet as "ShitNet." Everyone knows what company I am talking about in this area without further explanation. Options for many rural homes is very limited, and Xplornet simply does not provide the service they claim to sell.
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Jean-François Mezei
(@jfmezei) reported
In fairness, both Xplornet and Bell, both of whom are in dire financial difficulty also getting financial bailout to help them continue what a healthy company does on its own: expand customer base.
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Loricat
(@VoosieVooters) reported
@GordHardie @LifeofaDman @Xplornet If you have ANY other option, don't sign with Xplornet. Worst ISP on the planet.
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joanne
(@dogmomab) reported
@Xplornet Xplornet has bought out my current provider and now I am unable to get service as you are not using their towers. This is the second time this has happened to us. #nothanksxplornet
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mas
(@thepooppack) reported
someone really needs to buy xplornet and just shut down their servers
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Sarah Casselman
(@sarahacasselman) reported
Extremely poor customer service and poor organisation/coordination from @Xplornet. Had internet lined-up in advance for install, took the day off & no one showed. Called to inquire why, received excuses—no one called to tell me this, I waited all day.
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D(ad)man
(@LifeofaDman) reported
Do you know what’s fun? Waiting half an hour for what was supposed to be a 17 minute callback and instead of being sent to customer service being sent directly to the survey and being hung up on. Can’t even manage that eh @xplornet
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet please help remedy the situation you put me in. There are only 3 internet providers in the area and I chose your services because you came highly recommended. Please help, make this right!
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Jonathan Comeau
(@comeaujo) reported
Counting down the days until we have @SpaceX #starlink and can kick this sorry *** @xplornet internet service to the curb.
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zack
(@zack77614511) reported
@Xplornet we did they said it was down for repair or something it will be back up soon | it’s been 4 hours
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zack
(@zack77614511) reported
@Xplornet It’s been up for like 30 minutes now it back to being down won’t work anymore
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Samsquatch PhD.
(@DrSammy22) reported
@chiweethegod Truth. He got 900 million dollars for his starlink bullshit. Xplornet tried the same thing and it was ****.
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Cyndi Cossais
(@cyndi_cossais) reported
@Xplornet why is my connection still broken? Why after 12 hours there is no restore ETA???????
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Sara (she/her)
(@SaraFromSussex) reported
@Xplornet I completely understand that, it’s the fact that you can’t even provide us 24 hours notice prior to maintenance and upgrades taking place. Got another automated call today to let me know that in less than 16 hours I could experience issues for the entire day!
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Maureen
(@4mlm3) reported
@Xplornet can we get an estimate for when service will be back up in Southeastern Ontario?
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G. H.
(@9a3tan) reported
@Xplornet Too little, too late. Your technology is outdated. I hope you have some new tech coming to compete with Starlink. The high ping and poor connection quality is not up to the 2021 standard.
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Maureen
(@4mlm3) reported
@Xplornet My service has been down all day (Eastern Ontario). I work from home and need to know if I will be able to work tomorrow. Please give us an estimation of the time we can expect our service to be back. I know stuff happens, but surely by now you must have an estimate.
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SarahMC
(@sarahtwinbeaks) reported
@GordHardie @LifeofaDman @Xplornet Don't do it unless you enjoy paying a lot of money for extremely slow and unreliable internet access. They're the worst internet provider I've ever had, no competition.
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Ron Higgins
(@HigginsRon) reported
@CRTCeng @Xplornet charges me $165 for 150GB and states up to 1 mbps up and up to 23mbps down. I get 0.4 up and 1.6 down. I get 50% up and 14% down which is ridiculous and a rip off. What's your role and btw it is not just me as you are probably aware already. @MaryamMonsef
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Suelynn Peters
(@Q2uSue) reported
@koopy @Xplornet We had them as a internet provider then moved 10 min away (still in the country) and got Bell. Never, ever an internet issue, worth every dime. 🙌 You don’t realize how bad a service is until you have a better one to compare it to.
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Sarah Casselman
(@sarahacasselman) reported
@Xplornet The tower is likely filled with cottagers & campers & I was told the panel I was supposed to be on was literally closed the next day (Saturday) after the installer never showed. Horrible. Internet is vital, it is an essential service that I was promised by them.
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slurs for tourists
(@Dwhylehn) reported
It's the second story and unfinished attic. Everything except internet and laundry is included. And it's only $785 /month. I have fibre op 100mb/s that's like $122 a month, it is also set up for xplornet. It gets cold in the winter, but I've run two space heaters with no issue.
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D(ad)man
(@LifeofaDman) reported
@thebnbpod_ @Xplornet Can’t wait to cancel this service the second the fibre optic cable reached my house. This is garbage
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Flora Preston
(@FloraPreston10) reported
@HigginsRon @koopy @Xplornet Had the same problem today. I am wondering if the internet is bogged down by the high Olympic traffic on it.