Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Westerose, Calgary, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau, Bedford and Edmundston.
| City | Problem Type | Report Time |
|---|---|---|
 Westerose |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Chatham |
Internet | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dano
(@chalackd) reported
@chefdills Imagine being in 2022, running a highly overpriced ISP, and still being too cheap/incompetent to have redundant hardware in place so your customers can be out of service for two full days while you wait on parts... Only @Xplornet...
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Doug~E~Fresh
(@XmedicNow) reported
@LukeCharbonneau @NewsBayshore @CountyofBruce exciting if you have never had to deal with customer service from Xplornet. Atrocious service.
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William Holmes
(@HolmesWil) reported
@AndStammers @Xplornet They can't provide service, even with towers already in Alberta. Save yourself aggregation and find another provider.
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Corri-Anne Chiles
(@anne_corri) reported
@Xplornet @kendeer11 Are you sorry? 2 full days without internet now. When will CCI network customers be good enough for service from you?
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Eevee_Kyoryu
(@EeveeKyoryu) reported
@Xplornet Tweeting about coyotes and there is still no ETA for the internet, nor is there any update, just coyotes and ******* tweets about Ed, and Taylor. News flash! No one ******* cares!!!! FIX YOUR ****.
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Dano
(@chalackd) reported
While the first efforts at rural 'broadband' were being rolled out, the vast majority of rural people were nowhere near the service areas. Until one day that changed, along came @Xplornet, with a game changing satellite based service for remote customers.
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Lonesome Dove Ranch
(@tara_m_davidson) reported
@AgDebraM Yes! It’s been great. I had to spend thousands in radio satellites just to get an xplornet signal to my yard. The start up for starlink was peanuts.
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Jasmine
(@1blackpup) reported
@AnnieClaireBO my service provider (xplornet) still is not participating in the 10$/month connecting families initiative introduced in 2017
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Larry Michaud
(@michaudlarry) reported
@Xplornet Why didn't you notify your customers of the issues? Keep us posted? Why did it take so long to repair?
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Robb
(@HoneycutRa) reported
@chalackd @Xplornet Don't get me started on cell service around my area!😬😬
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Dano
(@chalackd) reported
Finally free from @Xplornet, and with wonderful timing, another option finally came to my area. A new provider, CCI Wireless, began installing towers around Alberta and provided a far, far better service. They even seemed to actually care about customer support.
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Mike
(@Horsham95) reported
@Xplornet Wow. Techs aren't the problem. You oversell towers and good paying customers get nil to **** speeds during peak hours. Fix that.
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Shae D
(@shmaelo) reported
@CRTCeng my internet provider @Xplornet does not answer calls when I phone them to cancel. I cannot cancel my internet service and I don’t know what to do!
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Lee
(@mcmakspub) reported
@Xplornet @AnnapolisCo Careful to Nova Scotia customers Xplornet bought a reliable internet provider in Alberta and have no technicians to service customers we have been without internet for over two weeks with no line of sight to a repair date.
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Dano
(@chalackd) reported
Things were finally looking up for us rural internet customers, service was still not perfect and speeds still lacked compared to town, but we were finally free from the exploitative @Xplornet monopoly. Or so it seemed, again...
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Dano
(@chalackd) reported
@Xplornet Internet out, at your exorbitant prices, since Saturday night, and this is what you decide to tweet about? How about you fix the problem, or at least reach out to customers with an explanation and compensation for downtime, like CCI would have before you bought them...
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Dano
(@chalackd) reported
After two full days+ of no internet service at home, and across most/all of Alberta plus a few other locations Canada wide, with not a peep from @Xplornet about why, or when to expect service back, I feel like sharing a tale of being a rural Canadian trying to get online...
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Corri-Anne Chiles
(@anne_corri) reported
@XplornetES @Xplornet I definitely don't feel better that you exist! Get my damn internet working. Stop playing with the coyotes and get your **** together. Day 2 of no internet!
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Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet @AltimaTel Should be up and running my morning. Just off the phone they said they were waiting on parts. Call in again because I got 2 weeks free service on top of the discount I already had gotten. The proper way to pay for this internet is not paying for it. Make the company suffer
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Shae D
(@shmaelo) reported
@Xplornet Your loyalty department will not answer the phone to allow me to cancel my service. How can Sales pick up immediately, but you will not provide any methods to cancel?!?!
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HDC Apparel
(@HarrisonDesCo) reported
@chalackd @Xplornet Well that sucks!
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Roy Grosfield
(@imkice) reported
from
County of Newell No. 4, Alberta
@PennerBrian @elonmusk Xplornet sucked for the decade I was stuck with that crap company. Hated those guys
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David Chipp-Smith
(@dchipp) reported
Hey @Xplornet, r u going to #fixyourshit? 39 hours without internet now. Calling your 'support' gives me a different answer each time. First it's a Fibre line issue now it's still being diagnosed but not really sure what is going on?? Hey @AltimaTel do you service Rockyview?
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mas
(@thepooppack) reported
after years of horrible reviews that continue to grow to this day, how can you still look at yourself and call your company the best rural internet service in canada @Xplornet you have consistently provided canada with the worst internet speeds of all time and continue to do so.
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Dano
(@chalackd) reported
@HoneycutRa @Xplornet Lol, I feel for you on that one. By every coverage map out there, I should have perfectly good service. In reality, being just over the crest of a valley edge/hill, I'm in a hole from even a tower that's just over a mile away. I have to stand on the shop roof to send a text...
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ERipper
(@mechanic1908) reported
@chalackd @Xplornet @SpaceXStarlink Don't feel bad. I'm in the city at work and let's just say I wish my prom date went down as often as my internet.
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Northern Chic🇨🇦🌲
(@HilaryChambers1) reported
@AnnieClaireBO Rural living person. Internet is $140 a month for unreliable sometimes the speed of dial up xplornet or almost $170 per month with starlink. (Also not 100% reliable) in town Bell offers internet for $85 per month that is down more often than it works or so incredibly slow.
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Dano
(@chalackd) reported
@alexposadzki @globeandmail Don't buy into it. Xplornet is, and has long been, an absolutely, horribly good awful company, and terribly unreliable connectivity provider. Gotta be hands down the worst provider in Canada. They survive only by buying out competition to hold a monopoly...
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Tanya Dash
(@TanyaMMDash) reported
@Xplornet Just checked, it's back up now . It was 3 days of no service! And no one when I called knew or give any eta of when was going be restored.
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Kendeer11
(@kendeer11) reported
Another night with ****** internet #xplornetistheworst @Xplornet they’ll tell me to call to not be able to fix the issue lol