Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Edmonton, Hamilton, Richmond Hill, Gatineau, Flin Flon, Winnipeg, Ottawa, Sainte-Marie, Calgary, Sturgeon, Toronto, Kitchener, Stirling and Pictou.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Internet | |
| Hamilton |
Total Blackout | |
| Richmond Hill |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Bruce Moose
(@moose_bruce) reported
@Xplornet I genuinely don't know how you guys are still in business. The constant outages across the board and angry coustmers you think would be enough for you to get your crap together. Every week I deal with slow speeds and outages. STOP ROBBING PEOPLE!
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InvertedCow
(@CowInverted) reported
@Xplornet or in another way: You just got an ugly eyesore tower shoved on the scenic areas of your neibourhood, So you can now enjoy the unstable , unreliable and overpriced "Up to" Speed of 50Mps OR LESS. Or you can contact @SpaceXStarlink For highspeed unlimited internet
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet I have no other option currently, although hoping for something else. My speeds yesterday were below 100kbps with latency over 2s. Not high speed. Not reliable. We had NO service for over 35 days after Xmas. Xplornet was "investigating." Most people around me had to switch...
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Karen Gillan
(@KGCrown) reported
@Xplornet why does the service in Chesley Ontario start cutting out and in at 8:00pm almost every night?
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet ...to a more expensive package to have any internet at all. Miraculously, as soon as that happened, the original tower was fixed. This was two days after I switched, and no option to switch back to the original service, and no guarantee the new one would be better. I feel ...
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JB
(@jeaubin5) reported
@John_Capobianco Nice! What was available at your place before? Bell only offer 5mbps at my place, but Xplornet is not bad where I live. Bell said they will install Fiber 3 years ago at the house, still no sign of them.
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EdwardsBand
(@Edwards_Band) reported
Shout out to @xplornet. Once again, your crap service is preventing me from streaming an important video chat. You guys are the most pathetic excuse for a company. Ever. EVER.
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Cheryl clarke
(@Cherylc08849002) reported
from
Greater Napanee, Ontario
@Greater_Napanee We live on Hwy 2 by Morvin we have Xplornet it sucks rarely do we have internet at night and a lot of days it’s in and out we sure will be glad if they bring the fibre optics out this way at least we will be paying for something that works Xplornet sucks for reliability for 4$$$
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RGlubis
(@RAGlubis) reported
@AdamJPfeffer Yesterday I got the email that our Starlink system has shipped. 2 weeks from order to shipped. Cant wait to get it up and running and cancel 2 yourlink/xplornet services!!
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spinoza’s god
(@SmittysMusic) reported
@AnthonyLacavera There’s always Freedom. It will have to be unloaded for the Shaw/Rogers deal to proceed. You’ll have to get past xplornet I think. We need to open our market to US cellular companies…that would change everything and should help the ridiculous federal subsidies
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Suzanne C
(@SudioC) reported
@VoosieVooters @Xplornet They still haven't called us back - so I'm guessing it won't be a problem for us since we can't sign up in the first place
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Dwayne Sydor
(@Hardcorepips) reported
@TerryHyra @DTimchishen @Xplornet It is a glorious day, wait till they have you on the phone, and continuously offer you low rates to try and keep you as a customer. They will try to tell you that Starlink customer support is terrible. Took almost 3/4 of an hour for me to cancel
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Darcy Timchishen
(@DTimchishen) reported
It took 25 mins to cancel the service. But I had to deal with 2 people. Nice people. Even tho @Xplornet provides terrible service, treat customer service reps with respect. They told me they get sworn at a lot. That’s not right people. These people are just doing their job.
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Reuben
(@dejongcropcare) reported
@AdamJPfeffer Stop spending so much money on mail outs and actually have a service worth subscribing too! @Xplornet is absolute garbage!!! So glad to dump them
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Sean
(@ottawareferee) reported
I had an @Xplornet representative today tell me that due to "traffic management" they were not going to provide the service that they've been charging me for the last three years. Basically, they take your money but don't supply the agreed upon service. Buyer beware!
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wes swainson
(@WSwainson) reported
@Xplornet Since@Xplornet took over our server CCI Wireless, our internet service has been terrible. Is it just the windy weather?
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DarcyR
(@drafoss) reported
@wheatcrest I have had no issues so far…but price did jump to $140…still worth it vs xplornet….
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Dave Kloostra
(@ptskloostra) reported
from
North Perth, Ontario
@INeededTheMoney @Xplornet @FieldAgronomy21 I wasn't quite that bad last night. I got really fast 1.7mb speeds. #givememy25ipayfor
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Lomaxcat
(@VoosieVooters) reported
@SudioC @Xplornet ...it was a deliberate move by Xplornet, but can't prove it of course. My new and more pricey service still gives me crappy downloads and latency. No better than before, except it hasn't disappeared for over a month....yet. Hope you have better luck.
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Kporter
(@the_wellnessmom) reported
@Xplornet Are you having any outages? I just had my dish realigned last week, and now my internet is not working.... again.... 😑
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Dave Kloostra
(@ptskloostra) reported
@Xplornet @FieldAgronomy21 I can't wait to get rid off Xplornet. Over sell the towers , and promote 25 down. here is about 5 on avg. I gave up calling you about it, cause nothing got better.
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Doug~E~Fresh
(@XmedicNow) reported
@AlexRuff17 my experience with @Xplornet was horrible customer service. took days to respond to issues with reception problems.
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Joyda Crawford
(@jcnc60) reported
@Xplornet Really slow lately sometimes 1-2 mbps. Hard to do anything wanted up to 25 mbps when it was installed paper said up to 10 mbps phone contact said basically too bad so sad 😞 I signed it without reading because I trusted them
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Lauren Karn
(@LaurenKSmith89) reported
@AdamJPfeffer We are finally got our Starlink confirmation email this week after 14 months! Can’t wait to throw Xplornet in the garbage!
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Drone Spray Canada
(@drone_spray) reported
@AdamJPfeffer We got ours a month ago. Just a little over 1 year wait from deposit. Now I want more when they have roaming enabled for each drone truck, hopefully they can keep rolling them out and get rid of xplornet's monopoly. Feels good to cancel 2 accts after years of agony with them.
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Scott Moffatt
(@ScottMoffatt21) reported
Day 80 of Thanks… Today, I want to talk about internet. Chris Cope is a Economic Development Officer at the City and was instrumental in that initial Xplornet agreement just before my time. Since then, he has always maintained focus on opportunities for improved service.
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Justus Hickey 🇨🇦
(@justushickey) reported
@AdamJPfeffer Ive been unable to cancel @Xplornet after getting starlink. I blocked them on my credit card. Their hardware is in my yard ready for pickup. I feel bad for their employees, but they cant go broke soon enough. What an absolute **** company.
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SK Jo
(@invigilator4) reported
Holy. Up and running in under 5 minutes. Now the fun of calling Xplornet and sitting on hold for an hour to cancel their garbage
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Suzanne C
(@SudioC) reported
@VoosieVooters @Xplornet I have heard that. But we have very limited options in our rural location. We currently get service - if we are lucky - up to 3Mbps
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Bruce Moose
(@moose_bruce) reported
@Xplornet Yeah I'm not doing that since your garbage is down once again.