Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Sturgeon, Toronto, Kitchener, Stirling, Gatineau, Pictou, Fredericton, Montréal, Ottawa, Rapide-Danseur, Prince Edward, Calgary, Brampton and Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Sturgeon |
Internet | |
| Toronto |
Internet | |
| Kitchener |
Wi-fi | |
| Edmonton |
Internet | |
| Stirling |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Pierre Carbonneau
(@pcarbonno) reported
Be aware that @Xplornet cannot service their products in Northeastern Ontario. No qualified contractors to service them.
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Repinerator
(@Repinerator) reported
@_chark2020_ @Xplornet And they still try to reach out with their fake “let us help you” bull💩 I’ve been down the tech road so many times I could do it blindfolded. I’m sure u have too. No improvement.
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Crims
(@Crimson734) reported
Quitting fortnite no point in trying to do anything on this internet xplornet is so **** over 130$ a month for ****** Internet supposed to get 50/10 but just getting 10 download with 1 upload not much we can do where I live just stuck with this internet
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Rod Follett
(@RowdyRoddyF) reported
@McMudder71 Booster didn’t really work at our cabin due to the mountains near by so I got xplornet. Got service throughout the cabin and around the yard. It’s a monthly cost but with parents getting older and the kids getting to the age where they can stay home, we need reliable cell service
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Paul
(@PaulEdworthy) reported
@joDevInTheWood1 @tanoaksam @Xplornet Wow. People in our neighbourhood were on Xplornet before Bell ran fibe here. They told me the service wasn't great but I never knew the price.
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Twisted Routes
(@twistedroutes) reported
@SpaceXStarlink any plans to expand beta in Ontario, or just make the service available? Waiting until October feels unbearable. Also, will it be seasonally pause-able like existing services (xplornet et al)?
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Lexie. #B.L.M
(@joanlemmesmash) reported
@Xplornet just loves to randomly make things stop working. Sometimes it's Netflix, sometimes it's loading images on only one google browser even though I've cleared the cache and everything lmao. Garbage.
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Pierre Carbonneau
(@pcarbonno) reported
How sad that @Xplornet cannot service costumers north of Sudbury. Without service for week and no companies to do servicing in Gogama ON.
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crimsons alt account
(@ZontrayS) reported
@LazzeeGaming @Xplornet its good for where i live but i just end up havin really bad lag spikes when i play cod and other games
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Suelynn Peters
(@Q2uSue) reported
@BrentHCameron @Xplornet @elonmusk You’re playing for a non existent service.. limited choices and at best mediocre. It’s such a joke.
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Loricat
(@VoosieVooters) reported
@rgaudreau @pcarbonno @Xplornet For every customer currently stuck with Xplornet. I don't know how they are allowed to legally operate the way they currently do.
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Lexie. #B.L.M
(@joanlemmesmash) reported
@Xplornet I feel like the hours I've spent with your tech support should be compensated bc the amount of times I've been told "just turn it on and off again" after sitting for an hour on the phone is ridiculous. The sooner REAL high speed gets to rural Canadians, the better.
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Joshua McLean
(@DuartJosh) reported
@Xplornet How about your company stops advertising speeds that are never seen.
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Repinerator
(@Repinerator) reported
@clothmuffin @Xplornet Starlink is coming to my area soon. I cannot WAIT to drop Xplornet. They’ve stolen enough of my money. $1000’s and $1000’s of it for **** service.
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ODIN1776
(@1776North) reported
@Victoria59L @WidemanLorne Xplornet is complete dog ****.
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Cory Gosnell
(@CoryRyanGosnell) reported
More horrible service by @Xplornet. Each time I call I get a different answer. Internet download speeds of less than 1Mbps (we pay for 30). Open work order assigned to the tech who was problematic last time (and still hasn't called). This is NOT customer service.
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Shannon Bileski☈
(@shannbil) reported
@JKosuth @Xplornet Throttling...it was horrible! Starlink has been a great alternative!
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Chris McGee
(@seeteegee) reported
@bobbotron @storminternet I wanted to get storm out here, but they just couldn't provide the signal to my home without extraordinary effort at the time. So, it was xplornet, which was fine, but pricey and a little unreliable and now bell home wireless, which is pretty solid, but slow and there's a cap.
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Clark Cunningham
(@SHARKEY16) reported
Who out there is having problems with Xplornet!? Bad, slow connections & to make it worse we received direction from a CSR during the MB/Ont border shutdown, as a direct result our service is minimal at best, thanks 4 the advice! Ya might wanna do something about it @APlenehan 🤔
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Highway To Hell
(@Highway74212302) reported
@WidemanLorne I've got xplornet. It's gone from poor to mostly unusable
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Repinerator
(@Repinerator) reported
@Xplornet I genuinely hope Starlink puts you guys out of business simply for the price vs. internet service. Xplornet’s rates are astronomical. Buyer beware! I pay $250 for 200gb/month. And it’s not reliable. Always rebooting modem. Have new routers. Issues not in my end!!!
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My So-Called Perspective
(@lauren_blogger1) reported
@SucksXplornet @Xplornet is this fraud of a service down again, or is it just the standard terrible??? Asking for someone who pays a bunch of money every month and gets about an hour of service.
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Cory Gosnell
(@CoryRyanGosnell) reported
@agrifleming @Xplornet We were ok till about 2 weeks ago. Upload speed doubled, but download speed totally dropped. I've talked to three tech supports and told three different answers. Latency apparently is a problem and someone was suppose to call last week to come out...still waiting...
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Davina Lytle
(@davinalytle) reported
@Xplornet I'm your customer & have been for quite a while so I'm not sure why you don't have it...but I sent it again...it's sitting in the DM...along with my phone number. 😝
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Grant Pudar
(@pudarg88) reported
Glad I canceled my @Xplornet service when I did. Checked my bull thinking it was supposed to be less but it was more with the still ****** service.
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Suelynn Peters
(@Q2uSue) reported
@BrentHCameron @Xplornet @elonmusk You’re paying for a non existing service.. isn’t that sad in 2021!
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Pierre Carbonneau
(@pcarbonno) reported
@Xplornet After replying and trying to establish communication, still no reply 3 days later. Now that’s customer service!
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InvertedCow
(@CowInverted) reported
@Xplornet "turn it off and wait 2 minutes and turn it on again" Is no help when your garbage rates as 0.00 Kbs on upload on speed detector. $80 a month for **** that doesn't work half the time is not good or reliable service and your company should be shut down and sued
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Frenchie
(@LavergneRobert) reported
@FrankReardon1 @Xplornet ? Is cell phone service as bad
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Robert Gamble
(@LotSixteen) reported
from
Richmond, Prince Edward Island
@m3t4lw01f Maybe they are fleeing the areas that @Xplornet provides internet service.