Xplornet Outage

Is Xplornet having an outage right now?

Xplornet is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

 Some problems detected at Xplornet

Xplornet problems in the last 24 hours

Xplornet Outage Chart

October 16: Problems at Xplornet

Xplornet is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(72.80%)
Wi-fi
(15.06%)
Total Blackout
(7.53%)
E-mail
(3.77%)
Phone
(.84%)

Xplornet Outage Map

The most recent outage reports and issues originated from Toronto, Vancouver, Montréal, Acton, Edmonton, Stirling, Calgary, Belleville, Guelph, Concord, Etobicoke, Olds, Carrying Place, Port Colborne and York.

Toronto Wi-fi
Vancouver Wi-fi
Toronto Internet
Montréal Internet
Acton Internet
Edmonton Wi-fi

Xplornet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Xplornet Issues Reports

Latest outage, problems and issue reports in social media:
  • CannibalHoliday Schrödinger's Canadian. Sorry, not sorry. (@CannibalHoliday) reported

    So our @Xplornet internet connection is basically unusable from 6am to 2am every day. 20 hours of only being able to use it for text based social media. *Maybe* netflix if lucky. 1 megabit most of that time, 8 megabits during the 4 hour decent window. This sucks.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @crtceng @CCTS_CPRST don't be fooled; xplornet is capable of delivering far better internet speed and customer service. Xplornet has become pro at manipulating the speed. I had better ping/speed at this location in 2007.Was harassed for complaining.Even shut off. Under delivering

  • SucksXplornet Xplornet Sucks!!! (@SucksXplornet) reported

    Well, for most IPs they would tell you it's down. For Xplornet, this is just business as usual. @CRTCeng lets them get away with it, so it's, Too Bad, So Sad! It sucks to be you. But 1 thing 4 sure, these ppl won't respond @CanadianPM @Bill_Morneau @BernJordanMP @APLenehan

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @CRTCeng @CCTS_CPRST @JustinTrudeau xplornet is pro at manipulating internet speed&service.Ive been lied to&harassed several times by xplornet.Had faster internet&better service at this location in 2007.I would never buy a house or live where Xplornet is the only ISP ever again

  • lcmacewen LorMac (@lcmacewen) reported

    @Thornzy @KarenLudwigNB @Xplornet I'm in the same boat, but in ON. I have ZERO alternative to Xplornet, and they stink. I don't understand how the government continues to throw money at this company that provides no service to so many people. The only reliable thing is the monthly bill.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @Xplornet @CRTCeng @CCTS_CPRST so xplornet has gotten pretty pro at manipulating internet speeds and throttling beyond what is allowed. nice speeds and service you sell to Canadian's while lying to the CRTC and government to allow to you to continue to be Greedy as anything. Sad

  • seeteegee Chris McGee (@seeteegee) reported

    @Xplornet FYI there’s an outage at the Metcalfe, Ontario tower.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported

    I’m not gonna support Xplornet anymore cause they blocked me on Twitter and my mother has specifically told me not to make any more calls unless when I find that it’s absolutely necessary to do so and the Bible says honour thy mother and thy mother #FuckXplornet

  • BrodyWatmough Brody Watmough (@BrodyWatmough) reported

    @APLenehan @Xplornet Your company is garbage. Had 5 internet issues the past 8 days. thanks for that

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • saran_smn Sara (@saran_smn) reported

    if anyone is considering moving out to the country my recommendation is to increase the data on your phone. Do not get rural internet from @xplornet it will disappoint you. It will last months after you move as they take their precious time to cancel and continue to bill you

  • Camehdian Cam (@Camehdian) reported

    @xplornet For the past week my speeds haven't topped higher than 8mbps down and 1 up. Not bad, kind of annoying. However, i have friends in my area with speeds of 700kbps down and 37kbps up with my same plan (25mbps down 1 up) WTF is going on.

  • Evbroman1 EvnEssnce @ OWL Grand Finals (@Evbroman1) reported

    @lafonh @Xplornet I'll be home at 9, I'm totally down but I gotta move my setup

  • upbeat2k upbeat❄️ (@upbeat2k) reported

    @mariss Same. One ISP and it’s so bad that if I’m gaming on open Facebook I’ll disconnect completely. @Xplornet are a bunch of crooks.

  • Thornzy Derek Thorne (@Thornzy) reported from Springfield, New Brunswick/Nouveau-Brunswick

    @KarenLudwigNB Thank you for this, but we need faster and unlimited internet plans for rural NB. @Xplornet does not meet our needs. We live 8 minutes from Belleisle High School and we have no options for basic internet. Please help.

  • re_carter Reid Carter (@re_carter) reported from Mississauga, Ontario

    @XplornetSupport xplornet has over sold our tower so I am paying a ridiculous amount of money for a service I am not receiving as a consumer this is aggravating. 24mb/s is my plan on any given day we are only getting 1-2mb/s. Get it together you need to be doing better.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @Speedtest @Xplornet @CRTCeng @CCTS_CPRST so they turned my speed up immediately after this post but still throttling the shit out of it. ffs. I would never buy a house in Canada or live where Xplornet is the only ISP again. I was targeted and harassed for complaining before too. even shut the connection off.

  • joanlemmesmash Lexie. (@joanlemmesmash) reported

    would love if @Xplornet wouldn't just suddenly cut out mid-game. at least it wasn't a competitive round of Apex Legends but, i feel bad for my teammates now. I hate my ISP.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported

    @OliverHackett one time accused me of spam and then I found @hakuno_bot and a bunch of @FateEXTELLA fans started giving me more love 💕 and support and that’s why I no longer have to deal with trolls anymore and @Xplornet was the last user to troll me on @Twitter then @caster_bot

  • re_carter Reid Carter (@re_carter) reported from Oro-Medonte, Ontario

    @xplornet surprise surprise my internet is down again, Actually it's been down all day... By far the worst internet provider I have ever had.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported

    Xplornet also doesn’t seem to care about their customer service unlike @HuaweiMobileCAN which seems to care more about their customer service with 5G At least I can speak negative 👎 about Xplornet after getting blocked just like for @Nin_SmashBros and @OliverHackett etc.

  • JWinslowAB Horse Guy John (@JWinslowAB) reported

    @Xplornet @XplornetSupport Poor netset customers.

  • JWinslowAB Horse Guy John (@JWinslowAB) reported

    @Xplornet I took the day off work and waited for your dealer to come, as per your instructions, to install internet service. Now I find out it isn’t happening until next week, yet no email or call to inform me. It seems to me you owe me $550.00 in lost wages. #WorstServiceEver

  • lcmacewen LorMac (@lcmacewen) reported

    @XplornetSupport @ANequestrian Be ready for an upsell, AN Eq. No better service, but more money for Xplornet.

  • lcmacewen LorMac (@lcmacewen) reported

    @Xplornet Does it come with a guarantee that you will actually be able to stream video, considering your track record of poor service.

  • ShivR03 Siobhan (@ShivR03) reported

    @s_rich27 @Xplornet Problems all year, regular phone calls. Aug turned into 1h support wait times. Back from 1mo holidays..works In the am, no service in PM.. can’t even get Netflix. 94 min wait for support at 22:45 pm EST. When i doget through told the tower is oversold . #overselling #poorservice

  • Biztang Biz (@Biztang) reported

    @BaldurBarons @SassyFarmWife_ @dontbeahosereh @OOrsak @Xplornet I thought @Xplornet was the best internet service in Western Canada 😂😂 I hope they keep pissing families off until @JustinTrudeau is re-elected 😂😂#makingcanadagreatagain #voteoneforTrudeau

  • SassyFarmWife_ Chantal (@SassyFarmWife_) reported

    @dontbeahosereh @BaldurBarons @OOrsak I have ******’ @Xplornet as a god damn internet provider... & it’s the only option we have. But yes, on a good day, I can. We have Netflix & Amazon Prime TV but it buffers a lot more when I try to watch Amazon.

  • euroyardservice Rudi Roeder (@euroyardservice) reported

    @Holeinoneboy @Xplornet @XplornetSupport It’s an absolute disgrace what they’re offering and calling it Service. At least one outage per day and it’s always the same bla bla bla...disconnect your Router this, reconnect that...oh wait...it maybe the beautiful blue and crystal clear skies causing trouble...

  • WatershedIntel1 Don Elzer (@WatershedIntel1) reported

    I never search or talk about xplornet, they never appear as an ad in my newsfeed. A few minutes ago I mentioned them in the office here to someone as a poor internet solution. Minutes later I get xplornet ads on my FB newsfeed. #privacyviolation

  • jcalder1983 Farmerjeoff (@jcalder1983) reported from Montcalm, Manitoba

    @SassyFarmWife_ @Xplornet Mine has acted up since the minute xplornet bought NetSet. Xplornet sucks.

  • KowalchukFarms John (@KowalchukFarms) reported from Starland County, Alberta

    @CCI_Wireless @jwacowich Sorry. I was referring to Xplornet not you when I was saying poor customer service. I’m sure you offer better service

  • jwacowich Jody Wacowich (@jwacowich) reported

    @KowalchukFarms I ditched xplornet years ago. @CCI_Wireless has been really good with handling lots of devices in our house and customer service.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet This is such a scam, I hope people read these replies before excitedly signing up for something that existed for years already. All they did was bump up the speed for when you hit your data cap. Before, you had to opt out of this to pay 2 bucks a GB over your cap. Xplornet sucks.

  • cjhubka Cale Hubka (@cjhubka) reported

    @KowalchukFarms I spent 2 hrs of my life on hold and on the phone with xplornet. Worst customer service

  • martelm_1974 Monique Martel (@martelm_1974) reported

    @Xplornet Read the fine print people. It’s like « unlimited » data for the phone. It slows down to 1 or MBs after a certain amount.

  • BloodaxeGilson Bloodaxe (@BloodaxeGilson) reported

    @Xplornet Super pissed about your service crapping the big coiler every evening. Can’t wait for @telus to put in a fibre optic line to my neighbourhood.

  • dcourty Dylan Courty (@dcourty) reported

    @Xplornet @INFC_eng Xplornet: 5G service with dial-up speeds!

  • joanlemmesmash Lexie. (@joanlemmesmash) reported

    I WANT a new plastic card. I don't have access to my @Xplornet email on my phone due to poor mobile formatting in web browser. I want to know WHEN I will be receiving my new card, WITH MY NAME ON IT or else I want to be able to get my old account # back.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @Xplornet @CCTS_CPRST @CRTCeng the true #classicwow experience tonight with a connection speed slower than dial-up; from the #xplornet service being throttled.

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @Xplornet @CCTS_CPRST @CRTCeng xplornet pls stop bloody throttling my service to slower than dial-up speeds. your speed & service is absolute garbage. The last time i filed a formal complaint I was harassed for months & you even shut my connection off. kb/s.

  • Holeinoneboy Naro Yurethrah (@Holeinoneboy) reported

    There are very few guarantees in life. Thankfully subscribers to @Xplornet @XplornetSupport can consistently count on the most unreliable & inconsistent internet service in Canada. It can’t be easy delivering such a poor product under such misleading marketing. Bravo.

  • LornaU73 Lorna Udholm (@LornaU73) reported

    @Xplornet Brutal service and speed. Can’t even stream music without buffering. MUSIC...wow!! We need a better option #ruralproblems #xplornet

  • 3ba2ae20fdd64ff Kelly Cleary (@3ba2ae20fdd64ff) reported

    for one week I have been trying to switch my mothers home service from Xplornet to Bell. I have spoken to at least 10 people spent hours on the phone. They did not install on date scheduledthe and now my mother cannot have her phone # she has had for 30 years!!!! #Bell Aliant

  • khyphenj Kelly-Jay (@khyphenj) reported

    @xplornet 09-26-19 no internet again tonight in Baltimore, Ontario. The tower was seviced only weeks ago. Please don't ask to DM you. Be transparent and honest and deal with your issues responsibly.@XplornetSupport

  • khyphenj Kelly-Jay (@khyphenj) reported

    @xplornet 09-26-19 no internet again tonight in Baltimore, Ontario. The tower was seviced only weeks ago. Please don't ask to DM you. Be transparent and honest and deal with your issues responsibly. #wishfulthinking

  • 7enseiga ً‏ (@7enseiga) reported

    dying bro my gran has 100% packet loss on her internet **** your internet is insane @Xplornet

  • hartell1 Ursula Da Rugna (@hartell1) reported

    @XplornetSupport i guess xplornet did have a problem but we are back up now tks

  • Xplornet1 Xplornet (@Xplornet1) reported

    @theMemesBot Hopefully Simpson’s can predict Xplornet shutting down soon

  • Xplornet1 Xplornet (@Xplornet1) reported

    Hopefully Simpson’s can predict Xplornet shutting down soon

  • Xplornet1 Xplornet (@Xplornet1) reported

    Xplornet now laces their internet routers with real human shit! GET 👏 YOURS 👏 TODAY!

  • MasterMoltar Dan P. (@MasterMoltar) reported

    @Xplornet @XplornetSupport Can you explain to me that i'm losing internet at least 1 full Day a week, knowing that there's something wrong with my modem (or something like that the reason change when we call you) but can't fix it ... #onlyproviderinmyplace

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported

    You shouldn’t follow someone on Twitter just so you can treat them badly and take advantage of them and block them for expressing their opinions Companies like Xplornet tried to take my ideas off of the Internet just so they could block me on Twitter and this is not acceptable

  • theovrtkr theovrtkr gaming (@theovrtkr) reported

    @khyphenj @XplornetSupport @Xplornet I think i’m about to xplore other options because your service is absolute garbage.

  • khyphenj Kelly-Jay (@khyphenj) reported

    It’s was confirmed not an issue on my end... either a. Fix Your tower issue, or b. Stop overselling what you can handle. Busy hours should not equal poor, or no service for customers. @XplornetSupport @Xplornet #xplornet #ruralinternet

  • KKoolyk Keldon K. (@KKoolyk) reported

    @bigbushelsag @jcalder1983 : * Waiting on 45min hold for Xplornet customer service* Xplornet: “We have no service outages” Also Xplornet:

  • khyphenj Kelly-Jay (@khyphenj) reported

    @xplornet 09-23-19 something is up with the Baltimore tower on Northumberland Heights Rd. The internet is going out every 30-45 seconds. Recent maintenance on tower, but issue not resolved.

  • chriswtburke Chris Burke (@chriswtburke) reported

    The moment reliable fast internet is available where I live, @Xplornet gets the boot.. they keep saying “we’ve escalated your account” and their way of fixing my problem is many charging me $5/month for their $100 router, and taking away my $600 router.. no thanks

  • jcalder1983 Farmerjeoff (@jcalder1983) reported from Montcalm, Manitoba

    Hey @Xplornet Yes, the check I mailed you must not be there yet. Yes I got your ******* email from “collections” for a bill I got 10 days ago and yes I ignored your phone call. I paid the bill with a check and credit card to shut you up. Also your service sucks. 25 Mbps my ass

  • dcourty Dylan Courty (@dcourty) reported

    Yay it's that time of every month where @Xplornet internet goes super slow for no reason!