Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Edmonton, Sturgeon, Toronto, Kitchener, Stirling, Gatineau, Pictou, Fredericton, Montréal, Ottawa, Rapide-Danseur, Prince Edward, Brampton and Sydney.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Internet | |
| Sturgeon |
Internet | |
| Toronto |
Internet | |
| Kitchener |
Wi-fi | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Derek McLean
(@dmclean82) reported
@xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.
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Georgia, yr comics teacher
(@voiceshapes) reported
Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
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june ⭐️🌙
(@junee_swift) reported
@xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet
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🇨🇦Dave Nussbaumer
(@DaveNuss17) reported
from
Yorkton, Saskatchewan
@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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- Julz -
(@julzlajulzjulz) reported
Oh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!
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Ryan Morey
(@RyanMor83438655) reported
@xplore_ca internet down Minburn tower 2 days ago most of the day, yesterday most of the day and this morning still. Asking what others have … where do you post outages so we know what is happening?
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Christina Sawisky 🧡
(@CSawisky) reported
from
Macdonald, Manitoba
Because #Xplornet sucks so bad I’ve used all my data. I need a better option!
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CJH
(@CJH39493411) reported
@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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nicole brown
(@nicoleb1978) reported
from
King, Ontario
@xplore_ca service is down again..... last 2 hrs.... bradford tower!
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Right Central Views
(@Right_Central) reported
@xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.
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Brent Hicks
(@simonthedog924) reported
@xplore_ca why is the service so terrible all of a sudden????
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Keith Murray
(@keithwawanesa) reported
@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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☘️Seán Caomhánach ☘️
(@kavs86) reported
@voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues
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Dan Wiebe
(@DanWiebeFree) reported
@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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Oscar Diaz
(@tecnogreen) reported
@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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Spenser Hamilton
(@OtherSpenny) reported
@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Nichole Neubauer
(@N_Neubauer) reported
Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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Mark Carruthers
(@MarkC_Avgi) reported
@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
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Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ
(@JohnnyKasudluak) reported
Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2
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Derek McLean
(@dmclean82) reported
@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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Lomaxcat
(@VoosieVooters) reported
@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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Syd_Vakarian
(@Syd_Vakarian) reported
@xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.
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Trevor Gill
(@gill_tv) reported
@xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?
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Peter van Oordt
(@PvO385) reported
@xplore_ca As an Xplore customer, I can attest that their service is the best when there are literally no other options available, save for maybe smoke signals and carrier pigeons.
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James Carruthers
(@HydraulicDesign) reported
@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
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Brandon Murphy
(@brandonmurph10) reported
. @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery
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James Fisher
(@jamesfisher12) reported
@xplore_ca Don’t worry I fixed the problem it’s ur company
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Brandon Murphy
(@brandonmurph10) reported
@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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CJH
(@CJH39493411) reported
@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?