Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 12/09/2025 08:15

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville, Edmonton, Hamilton, Richmond Hill, Gatineau, Flin Flon, Winnipeg, Ottawa, Sainte-Marie and Calgary.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Internet
CanadaHalifax Internet
CanadaCambridge Internet
CanadaLindsay Internet
CanadaCalmar Internet
CanadaBrockville Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    Just got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.

  • RGDancingMan @RGDancingMan (@RGDancingMan) reported

    @RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet

  • urdip3 urdip (@urdip3) reported

    @nielsernest @Xplornet You can cancel services buddy.

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh wow. that was happening to me awhile back but my internet provider came and fixed the wiring issues outside. Hope you can get that fixed. I know how annoying it is.

  • tlsaloranta tsaloranta (@tlsaloranta) reported

    @LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.

  • apocolypse669 Darth Pocolypse (@apocolypse669) reported

    hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money

  • tweetvex Marc Pitre (@tweetvex) reported

    @Xplornet Dear xplornet a 12 hour outage with no ETA is unacceptable .. without any notifications to your customer's and no explanation as to what is happening .."our technicians are on site trouble shooting" is a valid answer at this point.

  • owenfrank owenfrank (@owenfrank) reported

    @terry_seguin looking 👀👀 at other comments here with interest as well. Xplornet drives me nuts with slow speed, but it is slightly faster than dial up

  • MajorMiner3000 Kyle L. (@MajorMiner3000) reported

    @huhwhatya @Xplornet Dont sign on with Xplornet, they are predatory and do not give service as advertised. Try to find ANY other alternative.

  • ItsAroz Aroz🍥 (@ItsAroz) reported

    @Klink89 @terry_seguin i currently have Xplornet, and it is god awful for sattelite internet, i've pre-ordered Starlink back in early may or so, have still been waiting for global launch as beta testing isn't currently available in my area of Quebec Canada; Starlinks initial cost is a hefty 700 CAD

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    EastLink: Secret Xplornet: Botnet traffic represents 0.0002% of the total Internet traffic on their network

  • H4WKart H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported

    @Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet Thank you for your response. I have been contacting them daily. With all due respect, I had no problems with my internet until your company bought out Silo, my original provider. Been waiting for a technician since 29th of July.

  • ItsAroz Aroz🍥 (@ItsAroz) reported

    @Klink89 @terry_seguin pt.2, however monthly it is around $100-120 CAD i believe.. in my personal opinion i feel like it's definitely worth the money as overall you'll have a more reliable service that is constantly looking to improve their product/service unlike Xplornet..

  • ilyCrimson 2crimson (@ilyCrimson) reported

    Bro this internet is so **** can’t even load a page I need to log into so no apex can’t even log in with this ****** @xplornet internet

  • tskomro T Skomro (@tskomro) reported

    @Zach_Fleisher @Xplornet Absolutely go with Star Link. No question. Heard lots of great reviews. We are stuck with Xplornet. Absolutely horrible speeds. Never near what is quoted. Many out here, including us, will switch the moment Star Link is available.

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    @wheelerreborn @CCI_Wireless @Xplornet Yeah, had it for a year. First 3 months it was awesome. And then it got to the point where I waa using half of the data I was buying (and of course, Telus didn't say anything) because it was so slow. They'd oversold the tower.

  • wheelerreborn Wheelerreborn♿ (@wheelerreborn) reported

    @reikokoyama79 @CCI_Wireless @Xplornet You try the telus hub internet or whatever they call it? My cousin has it at his acreage & his parents at the farm and they actually have less problems then I do with shaw high-speed in the city.

  • H4WKart H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported

    @Xplornet Maybe they should stop taking photos of deer & actually start doing their jobs. Terrible customer service & horrible internet. Incredibly low speed. Dropped calls on every 5 minutes and 13 MB downloads take up to 30 min. Can't wait for StarLink to expand their service and switch.

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet I am an Xplornet customer and as I create this tweet I am using my cell phone data because my internet is out AGAIN.

  • Richard61773513 RAD🇨🇦 (@Richard61773513) reported

    @Xplornet Terrible service. Can’t wait for my starlink dish.

  • MIchelleP8844 DingDongTheRatIsDead (@MIchelleP8844) reported

    @Julie_foxy @Xplornet We live in a rural area so our internet provider sucks. I’ve been on the waiting list for Starlink since February.

  • MRM7 Michael Seven (@MRM7) reported

    @Xplornet don't believe it for a second folks - just shoot me a DM and I'll tell how much they SUCK.... been 2 years of service that's up and down like a toilet seat.

  • trowbdon Donna Trowbridge (@trowbdon) reported

    Maybe if i make this public @Xplornet Inc. will actually do something. I'm tired of calling about my lack of service. Dial up speeds is not high speed, starlink can't come soon enough.

  • tskomro T Skomro (@tskomro) reported

    @Zach_Fleisher @Xplornet Also: this pandemic has taught me how awful rural internet really is.

  • AlwaysARedhead AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask (@AlwaysARedhead) reported

    @IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.

  • huhwhatya Sarah (@huhwhatya) reported

    @Xplornet So the DM's are getting me nowhere. 43 days since I ordered and I still don't even have an install date. Do you guys not want customers? If I had any other option for service I would be taking it at this point.

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet

  • CooganatWindrun Windrun (@CooganatWindrun) reported

    @Xplornet I really, really wish I could ‘like’ your tweet. Since you took over from my previous provider, Silo, my internet is spotty at best. Please do better. If your predecessor did it right, there is no excuse for your unacceptable service.