Xplore Outage Report

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, and Markham.

City	Problem Type	Report Time
Montréal	Internet	8 minutes ago
Montréal	Internet	2 hours ago
Montréal	Internet	2 hours ago
Toronto	Internet	2 days ago
Brampton	Internet	2 days ago
Thurso	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cameron Ritzer (@RitzerCameron) reported 6 minutes ago

  @Xplornet 2 hours on hold and no answer. If you can’t talk to me don’t expect me to pay your bills for a service I do not use

• 
  Derek Gould (@dgouldca) reported 8 minutes ago

  @JimCaseNL I have a dish at my cabin; marginal cell reception, not enough signal for xplornet, but other than an occasional dropout for a few seconds, Starlink works fine.

• 
  David Reddekopp 💉💉💉 (He/Him) (@davidreddekopp) reported 8 minutes ago

  @Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)

• 
  Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported 9 minutes ago

  Rain causing no satellite signal > TV and Xplornet. First time my Xplornet is affected

• 
  Platypus of Death 🇨🇦🏒🌮 (@TheRealRevJames) reported 10 minutes ago

  @EamonCyr @Ougrew12 I live in a very rural area that only offered Bell DSL or Xplornet, both are terrible. Starlink became available here, and I signed up, immediately. I haven't regretted for a minute.

• 
  Jugo Iloski (@JIloski) reported 10 minutes ago

  @Xplornet LTE home internet service is maddening...tower is down yet again in McGregor...how are we not given a bill credit during outage periods...why don't you have a service that sends outages to customers by text or email! 🧐🙄🫤

• 
  Stephen Brosinsky (@Steveo71T) reported 12 minutes ago

  @Xplornet Don’t buy Xplornet - they cannot deliver and throttle your speed. Very poor service!!

• 
  Nicolas Gignac (@NicGignac) reported 13 minutes ago

  @Xplornet any reason for an outage in New Brunswick?

• 
  Bill Gill (@BGill2012) reported 15 minutes ago

  @Xplornet can someone explain why a house with no service for 3 yrs still gets charged every month, and then you will not credit the time back? #poor service # wouldnotreccomend

• 
  Tuco (@infactNotTuco) reported 18 minutes ago

  @Xplornet thanks for the legitimate worst internet service I've used

• 
  Phil Moran (@philm5035) reported 28 minutes ago

  @Xplornet @XploreMobile This service is the worst!!!!

• 
  Ian Lafferty (@jaja92628832) reported 28 minutes ago

  @BellMediaPR Bell, let's talk. I just switched from bell cellular service to Telus and my satellite from bell to Xplornet. At much cheaper cost btw. There are consequences to treating female broadcaster's like ****!

• 
  Davina Lytle (@davinalytle) reported 29 minutes ago

  Hey guys, sorry I haven't been on much, but my internet keeps going down...this time is been 16 days! They're saying they don't support what THEY made us set up initially & won't fix it. @Xplornet

• 
  JohnnyTV2 (@Johnny_TV2) reported 30 minutes ago

  I am so ridiculously fed up with rural internet. Can't even do basic **** half the time because xplornet can't handle streaming ******* video if it's even functioning to begin with.

• 
  Mads Sandbakken (@MadsTS) reported 32 minutes ago

  @Kanye_Invest Are you on @Xplornet as well? The provider of poor internet in rural Canada? That have literally gauged on me for years. Thank God they finally getting some competition. And will probably soon be bankrupt as loyal long time customers are not valued.

• 
  AJ3H FILMS (@AJTHREEHFILMS) reported 32 minutes ago

  @Xplornet @rainkeltoia42 It's 2022 and not to point the finger at any one internet provider but it's a damn shame that we are still crying out for reliable Singal since the birth of the pubic domain in 1993.

• 
  Sherrie Stoodley (@very_sherrie) reported 35 minutes ago

  @Juleflower @Xplornet I am off of the Gulf Shore Rd. and without Xplornet as well. It has been a problem for weeks, many calls made and no results! Why isn't the tower fixed yet? Why do we have to pay for a service we are not receiving?

• 
  Odog913 (@Odog913) reported 37 minutes ago from The Archipelago, Ontario

  @Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario

• 
  Alicia Cram (@rainkeltoia42) reported 40 minutes ago

  @Xplornet @NicGignac There are lots of people waiting for your update on the NB outage. Like no ETA from your tech support AT ALL. Any info?

• 
  gregandru🇺🇸🇨🇦 (@gregandrushko) reported 41 minutes ago

  @Xplornet I have been an xplornet customer for years. I rarely complained about anything. Then they said I needed a free upgrade if my radio antennae and modem. I didn't want to do but they talked me into it. 2 weeks later, no internet and I'm pissed. More to come.

• 
  Wildrose Craft ******** (@CraftWildrose) reported 45 minutes ago

  @Xplornet Slow *** internet! Just get starlink. Pay 100 for 900kbps max from xplornet or pay 120 for 4mbs with starlink

• 
  Richard (@randsmarchants) reported 46 minutes ago

  @Xplornet is it just me or does it seem to take forever to get a service tech guy.

• 
  Crypto WingMan (@CrxptoWingMan) reported 48 minutes ago

  @Xplornet With no accountability to your customers. You do suck. Your up to 5mb 10mb 50mb etc with no guarantee minimum. I had many problems with your system. Oversold towers is not a problem with people flocking to Starlink now is it?

• 
  Richard (@randsmarchants) reported 49 minutes ago

  @Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service

• 
  Jo Dee (@JoHolypoker) reported 50 minutes ago

  I have to give credit where credit is due. Xplornet customer service has vastly improved. @Xplornet

• 
  Klootzak 🇨🇦🇳🇱🐐 (@justme20202020) reported 53 minutes ago

  @Xplornet They call it fixed, so a temporary bandage 🤕 what a **** show.

• 
  Sherrie Stoodley (@very_sherrie) reported 55 minutes ago

  @Xplornet how long do we have to wait for an internet connection that doesn't drop several times a day? I called you today and was told there is a problem with the tower & they don't know when it will be fixed... not acceptable!

• 
  Julia Wilson (@Juleflower) reported 59 minutes ago

  @very_sherrie @Xplornet I don’t know what the problem is to be honest. It seems each call there is another reason. We are not paying for the month of august. So you can probably get the month free - but it doesn’t cover the cost of all the data being used. So frustrating!

• 
  Julia Wilson (@Juleflower) reported 1 hour ago

  @Xplornet Our internet has been out for 3 weeks now. Dan R drive in Pugwash NS. Still no solution from your company.

• 
  AJ3H FILMS (@AJTHREEHFILMS) reported 1 hour ago

  @Xplornet @rainkeltoia42 A discount on the service would be nice. 👍