Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Okotoks, Toronto, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary, Vancouver, North York and Saskatoon.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Okotoks |
Wi-fi | |
| Toronto |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Stratford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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MsKatastrophic
(@MKatastrophic) reported
@Xplornet “Sorry, the technicians say that it is just peak hours for internet usage and to try again in the morning.” THIS IS NOT MY PROBLEM!! Telling me I can only receive HALF of the service I pay for on a good day is NOT GOOD ENOUGH. Telling me I can’t use the service…
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Chris Wray
(@CAO_CWray) reported
@Xplornet Seriously? Do you know how many calls I have had with your company? Too many. No resolution and a myriad of excuses
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mas
(@thepooppack) reported
xplornet would look at a 4000 ping spike and be like “ooo yeah i see that lag spike but it went back down to 60 is it better now” after doing absolutely nothing but picking their fingers out of their *** and sniffing them. this ****** idiot on call was like yea idk what to do.
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Chad Peters
(@cpwcsk) reported
from
Beechy, Saskatchewan
@kevinlpeters @Mullin_95 @Xplornet I suspended my service for 6 months, but it just kicked back in. $33/ Month before. It is awful changing email addresses again.
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Happy Yogurt
(@HappyYogurtMB) reported
Cancelled my Xplornet service. 10 minute call (7 minutes of them trying to get me to stay, 2 minutes on hold, 1 minute to cancel the account)
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Patty van Oorschot Deering
(@PattyOorschot) reported
@Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure
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xTriipez
(@Triipez) reported
@Xplornet Tried calling support. Terrible customer service.
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Dawn Kratzer
(@DKCripple) reported
Hey @Xplornet 2 things : It should not take months to fix a tower issue. I don't care how crappy your lowest rung deal is... it should at the very least be able to run a wired internet connection and a Wi-Fi connection at the same freaking time! It's 2022. Fix yourself.
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MsKatastrophic
(@MKatastrophic) reported
…is not good enough when I pay a ridiculous amount of money for @Xplornet ‘s top package. 50/10 is bad enough, but paying for that and receiving 28/6 on a good day? That’s fraud. Telling me to not ask for the service I pay for is **** service. And you’re the only one in area.
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Ryan
(@teatpuller30) reported
@Mullin_95 You’d have to move the decimal point to the left for Xplornet to compete. It’s an absolute joke, I just got the email that xplornet is increasing the monthly bill. I can’t wait for my Starlink because it’s going to be a memorable phone call when I call and cancel Xplornet.
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Barb Kristjansson
(@bkristjansson1) reported
@Mullin_95 @Xplornet When I called to cancel xplornet, the fellow asked why. I said I went with another provider. He asked if I would tell them who, I said Starlink, he said 'oh yea, they're fast' Hilarious.
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@higherjessica Xplornet is satellite, I don't believe the towers have anything to do with our net. I'm just in a bad area.
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Chad Peters
(@cpwcsk) reported
@Xplornet makes it virtually impossible to cancel a contract that is under a business name. I can't wait to get away from your absolutely ****** service.
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mas
(@thepooppack) reported
@Xplornet @XplornetES please please PLEASE advertise your internet better, maybe something along the lines of “you want dogshit internet and your money stolen? come here to xplornet we’ll do just that and also offer piss poor customer service.”
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Nyles Desrochers
(@BaldurBarons) reported
@schuelkecorn @Mullin_95 @Xplornet Tannerite that ****. For sure.
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Mayor of Thunderhill
(@Mullin_95) reported
@Southsask13 @Xplornet Double nat was terrible for online gaming
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Mike Foley
(@mikefoleyfarms1) reported
@Mullin_95 @Xplornet I took mine out to the road at the end of my driveway and ran it over. Worst part is we paid for it 🤔
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mas
(@thepooppack) reported
xplornet be like sorry your internet is slow here’s $30 off, hope you enjoy our services.
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Joey
(@Joey30046758) reported
@elonmusk I wouldn't mind exchange my xplornet with Starlink but I'm not sure if they would have signal up in canadian arctic 🤔
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Mike Muranetz
(@MikeMuranetz) reported
@Xplornet Not too happy with your service. My parents who are seniors living in the 100 Mile House, BC area haven't had internet for over 3 weeks. Keep getting ****** around with service calls. They miss family video calls especially in these Covid 19 times. How can you help?
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Woody Bezan 🇨🇦 🍩
(@WoodyBezan) reported
@prairiecentrist My Xplornet cost for 2021 was $812. That included a $200 hardware/install. I pause the service for five a months while travelling at $9/mth - don't believe Starlink offers a pause. The cost of a Starlink install was over $800. I have truly unlimited with zero throttling.
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bcwolfgirl aka mèlemst’ye
(@bcwolfgirl) reported
i have Xplornet for internet 🥵😭😱🤬☠ worst for wifi, lag, freeze, OMG 1 week and ready to throw it all in the fire 🔥 EXPLORNETS GARBAGE really in 2022 should be fixed by now INNIT my rant 4 the day ...
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SimmGen
(@SLCC_TheCorners) reported
@Mullin_95 @Xplornet I think I would get them to put that in writing that it doesn’t have to be returned. I’m not saying I never ever didn’t return the library book but just saying
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Sarah
(@CheSarahSera) reported
Xplornet installed a giant new eyesore near my house even though I complained about it. And now it’s all I see when I look out my window. Get ****** Xplornet, you’re the worst
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Chad Peters
(@cpwcsk) reported
from
Dinsmore, Saskatchewan
@Mullin_95 @Xplornet You are lucky to be able to cancel. I am on day 8 of trying to get rid of them.
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Chris Nielsen
(@ChrestenNielsen) reported
@Mullin_95 @Xplornet Don’t garbage it yet, @xplornet told us we didn’t need to return equipment and then 3 month later a bill showed on our CC for $500 from them and they started billing us monthly again until we sent the modem and recieved back. They are as bad as Sirius radio to quit
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Zachary
(@SomePEIslander) reported
.@Xplornet there's been a tower issue where I am for almost 24 hours now. Any possible way this will get fixed soon? It's the Glen Valley tower. Also, am I going to get some sort of discount for this outage time?
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boFLEX
(@boFL3X) reported
@Xplornet lost another customer and i’ll convince other friends how to set up starlink and switch this bs wifi. get with the program!
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Vera said that?
(@forlinor) reported
@Xplornet is there an outage in Simcoe county? Internet has been down 2 days, powercycled everything then tried to call support and the wait is 63 minutes. I have to go out so can't stay on the line. Just want to know how long this is going to be.
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Jeffery Kuntz
(@JeffKuntz11) reported
@Mullin_95 @Xplornet Ok. Will look in to it. Hopefully it’s available in our area. Let me know how it works , as of right now we are just hotspotting from our ph, as our last internet provider was garbage.