Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (76%)
-
Wi-fi (14%)
-
Total Blackout (8%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Brampton, Montréal, Spruce Grove, Kitchener, Ottawa, Mississauga, Guelph, Halifax, Saint John, Edmonton, Moncton, Fredericton and St. George.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Wilhelm Gere
(@WilhelmGere) reported
@Kaitlynkitzan @prairietara @Xplornet I've got Sasktel DSL, not too bad, not super-duper crazy fast, but it's okay. May not be available everywhere and comes through a landline.
-
NS Knitter 🧶😷 🇨🇦
(@hockeymomnancy) reported
So @Xplornet , I was upsold to move my home service to my cottage, paid each month waiting for a tech to install it, and I'm now being told I'm not entitled to a full refund on those months because I finally got tired of waiting and cancelled. VERY unhappy former customer.
-
Steve Filer
(@NockAndLoose) reported
Called @Xplornet to cancel my service and they told me I'd need to hold for 84 minutes to speak to a loyalty agent. That's a hostage situation.
-
Ian
(@IanMcPHE7T2) reported
@Sunny94FM @Xplornet Here’s a reason why not. Another company offered fibe internet in our area. Higher speeds and cheaper than my Xplornet LTE contract. When I contacted xplornet to cancel they said I have to pay to have their equipment removed from our brick chimney or we could just leave it Brutal
-
Schrödinger's Canadian. Sorry, not sorry.
(@WolfAndWyrm) reported
The modem will report the internet is down at the management screen. I've not only reset the modem. I cut down two small trees in the yard to ensure clean line of sight to the tower that might have been obstructed by summer growth. Connection is acting like Xplornet's now.
-
Ty
(@Trucker_Ty_) reported
@Xplornet why did I have to find out about a service outage by calling in to tech support? People rely on home internet for work and school. An email alerting customers of this outage would have been the least you could do.
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
for abt $15 /mo more far superior service Total init bill $922 includes 1st month's service fee extra outlay is only $764 all freight & taxes in @Xplornet is simply causing me to waste my $25 / TSN subscription fee anyway so switching looks better all the time.
-
Sharon Houselander
(@SharonHouselan1) reported
@Xplornet you can bet I ordered my Starlink and can't wait to drop your dogshit fraud service. Making us pay 120$/m for 25GB plus another 40$ so we can use the phone because you're illegally throttling VOiP applications to further shake us down. **** you.
-
Adam
(@adamandplease) reported
@TheTobster111 Well I hope this doesn’t do anything to Starlink because it has changed our rural lives for the better. We only had xplornet which is the worst service
-
Midget Puncher
(@PuncherMidget) reported
@Xplornet fix your ****** **** service... why pay over $100 for this garbage. So much money for garbage... **** your service
-
Carl Trask
(@CarlTrask5) reported
@PierrePoilievre I agree. CRTC fails Canadians. My slow internet bill cost more than my monthly electricity bill. @Xplornet @CRTCHearings
-
Steve Filer
(@NockAndLoose) reported
@Xplornet Don't sweat it, I cancelled my service.
-
Stephanie Sproule
(@SprouleStats) reported
@_crackrocks_ @Xplornet Same here. Calling the tech support gets you nowhere. Endless loop of getting transferred from xplornet to full throttle. Worst customer service experience ever.
-
xplornet fan
(@thepooppack) reported
really can’t believe @xplornet employees man they really are like “is there a cloud outside? that one singular cloud is causing issues on our multi million dollar companies services at the moment please turn your router off and back on”
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet .../2 in absence of a .@CRTC enforcement with teeth to change regs to guarantee min speeds solution to congestion problem is cut back the exec greed motive to sign up ever more subscribers well beyond network technical capacity or else truly UPGRADE hardware to handle demands
-
Ian
(@IanMcPHE7T2) reported
@Xplornet Any insight into pensioner having to pay to have your equipment removed because fibe cable came to our area? Including having to go on the roof? Non-recoverable? Yes is! We have been customer for years and still are at our cottage (satellite) This is “loyalty”?
-
Alec Card
(@Acardyeg) reported
@Xplornet what does it take to just get through? Multiple times now my wife and I have called to cancel our service. Despite being ensured in June we had cancelled we are still getting charged. Sitting on hold today for an hour and a half and counting today.
-
Sherry Johnson
(@sherrylynnjohn1) reported
@Xplornet Down again. So frustrating!
-
LordOfTheEyebots
(@LEyebots) reported
@Xplornet @XploreMobile @Xplornet hey, xplornet! Fix your bloody ******* network
-
Donnny MacLoudd
(@DonMcLeod1977) reported
@Kaitlynkitzan @Xplornet I guess that’s why Xplornet works on my farm….. because it never rains.
-
Ian
(@IanMcPHE7T2) reported
@NockAndLoose @Xplornet 1/2 Same here and he was hostile when I declined his bribes. Also refused to have their antenna equipment removed from our brick chimney. Basically keep it or take it down ourselves (I’m 75) Or pay an @xplornet service person to remove it. Absolute crap service
-
Being Green in Sask
(@BeingGreenSK) reported
@PremierScottMoe Great for increasing speed in rural communities, but this does NOTHING for farm residents and country residential homes struggling with high rates and data limits on Xplornet or Fusion or some local yocal satellite service! Reinstate a #farm phone subsidy NOW. #skpoli
-
Katie
(@clumsykittykat) reported
@Xplornet fix the internet out here in Alberta, haven’t been able to access anything for over 24 hours and nothing has changed. Extremely frustrating with you guys, considering switching services here very soon 😡
-
Tam Miles
(@cdngrl1980) reported
@Xplornet service it out again, making it impossible for someone who works online. Terrible, over-priced service. And of course, can't get through to customer service. Time to switch companies. Today. We're done.
-
Nathan
(@XyoticTV) reported
@Xplornet I am literally 3 feet away from my internet router, and I can’t play my own music from Spotify. I’m done paying $149 a month man. You are overloading customers on to P2P towers without acknowledging the data it takes. Either fix it, or I’ll covince thousands to switch.
-
Commissioner Miner
(@fanCRTCProfling) reported
@BigBadJuan xplornet is working and they tell me. Or this one time when both were down, some strange v slow c-band service (something like that) wasn't and told me that way.
-
CdnARS VE4PER
(@CdnARS_VE4PER) reported
@Xplornet Thanks, but No Thanks I go through all the standard help desk script items to attempt to correct problems and no luck. IT IS ALWAYS DATA TRAFFIC CONGESTION root cause and even with two days lost service for tower node Antenna UPGRADES nothing changed. Hardware limits are oversold
-
crack
(@_crackrocks_) reported
@xplornet please fix your internet
-
Steve Filer
(@NockAndLoose) reported
@IanMcPHE7T2 @Xplornet I had the same thing. @Xplornet's loyalty agent spoke over me several times once I was finally connected. Told me to put in a service call to remove their equipment. I am so glad to be rid of them. Truly a terrible service capitalizing on a lack of competition in rural places
-
Fairbs
(@Fairbs3) reported
@Kaitlynkitzan @prairietara @Xplornet Oh if only we had something like #sasktel to bridge the rural gap, too bad its full of communist that need to be privatized, After the free market wins then mabe Shaw will bridge the rural gap if we ask them nicely.