Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Halifax, Thornhill, Middle Sackville, Vancouver, Thurso and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
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| Edmonton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Saint John |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Crumpy
(@MATT627) reported
@LovelyLadyLinda @Xplornet The appropriate actions would be a working internet service but that won't happen with these guys
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Loretta
(@Loretta08380615) reported
@Xplornet @JKosuth Your tech support can b never fix the problem duh you need more towers,I've been bitching about it since Feb and soon as I find a faster company I'm leaving you people
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Wade
(@dubsak) reported
@JayNauta Yeah. Lots of folks use Xplornet and it’s just pure garbage. Incredibly unreliable and the service is not good. A lot of the modern world leaves rural people without the things we take for granted.
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Kim Jones
(@KimJone04052805) reported
@Xplornet oh my apologies, I was referring to 12 years ago when we lived in the countryside. The biggest issue was wind & the dish moving & it was terrible service, more to do with the area I believe than your service, which had the best customer service actually. I should’ve clarified 🙏
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Brooke Runions ♉
(@BrookeRunions) reported
@Xplornet This company is brutal! Every other week you guys are "working" on the tower. Fix the tower in Harrowsmith the first time properly and you idiots wouldn't have to go back 3 times a frigging month ! **** company
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Rob Good
(@medic969) reported
@Xplornet Thanks. That’s what I figured. Have you ever thought of an app that customers could go to see outages and estimated fix times? Kind of like what @FortisAlberta has for power issues?
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owenfrank (2-3-1)
(@owenfrank) reported
@RobertELaurie @LFarmakoulas My understanding from minimal research is monthly fees are about the same as Xplornet but you have to purchase the equipment upfront (+/- $350 USD). But my Xplornet is almost as slow as dial up some days and Starlink is allot faster
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Commissioner Miner
(@fanCRTCProfling) reported
@lepp Well I did come across a couple of Bell VP's that had 1) Xplornet and 2) Videotron because Bell's service sucked for them. Yes, they had a nice big discount, but not free they said. We'll know this week which one is fake! ;) Either way I think positions are open on both!
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Patrick Manning
(@Manninp03) reported
@Xplornet online address availability function isn't working. All addresses come back "no results found" please fix
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Zero_point2020 yt
(@Zeropoint2019yt) reported
@Xplornet So I've been with your internet service for almost a year and it hasnt changed since you made the change.... TLDR; bad wifi provider says it's going faster and it didnt change
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Crumpy
(@MATT627) reported
@ChapinDolores @dykstra_debbie @Xplornet ******* absolute dog **** service. They basically get paid for the idea of internet.
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Elle
(@LovelyLadyLinda) reported
@Xplornet The speed has been restore but due to company errors I did not have it Saturday post eqpt replacement till this morning. A credit for the 5 days is the appropriate actions.
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Crumpy
(@MATT627) reported
@reikokoyama79 @Xplornet That's gunna be the new norm. They're less than absolute ****. The most unreliable nonsense to could ever conceive of. Enjoy paying lots for very little.
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You’re Probaby Wrong
(@ProbabyRe) reported
@Xplornet how about you fix your dogshit internet. Constantly timed out and never reach any speeds that can do anything, is this just expensive dial up? **** you guys.
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Woodstock Wildcats
(@WdstkWildcats) reported
@Xplornet our service keeps going out on a regular basis. Why?
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet Fix the tower in Pugwash, NS !!!
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Atlantic Speakers Bureau
(@AtlanticSpeaker) reported
i just delt with Ryan at xplornet and he was very rude implying that i had no common sense and eluding that I was stupid because i was old. I was very rude back to him. the curse of xplornet monopoly
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wilkster
(@thewilkster77) reported
@elonmusk Been waiting since Feb hope it's soon xplornet isn't usable anymore oversold the network please take my money lol I would rather it go to someone who is being innovative to make my life easier than the big 3 in canada who don't care about anything other than profit
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He Who Trolls The Trolls
(@WhoTrollsTrolls) reported
@Xplornet Yo fix your ****, me and my boy are trying to drop bombs on kids in Verdansk and we can't because his internet ain't working. Thanks piiiiimp
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Reiko Koyama
(@reikokoyama79) reported
Start of the 2nd week with @Xplornet as my internet provider (because they bought a company to get me back as q customer), and I HAVE NO INTERNET. AGAIN.
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet Upgrade the Pugwash, NS tower. Horrible service from this older tower
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Maureen McCarthy
(@MoMac630) reported
@LovelyLadyLinda @Xplornet They have great customer service. I was struggling financially last year and they worked with me while I got back on my feet. Everyone I spoke to was kind and helpful. I won’t forget it.
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BrassPole Motorcycle
(@BrassPoleMA) reported
@Xplornet woke up this morning to no internet. Connects for about a minute then disconnects again for 20 minutes. Problems with Blueline tower in Simcoe ON?
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Commissioner Miner
(@fanCRTCProfling) reported
@taxbuster88 Are u using it now? Like it? Better than xplornet? Aside from some small talk of it, i never really looked into the quality/frustration of it.
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jbone3point0
(@jbone3point0) reported
1 more week with ****** @Xplornet “internet”. Can’t wait to call those useless pricks and cancel. #xplornetsucks @SucksXplornet
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Kim Jones
(@KimJone04052805) reported
@reikokoyama79 @Xplornet Xplornet is awful, it was the only available internet in the county & it was down more than it was up, a cute fluffy cloud rolls over.. down !! let’s not talk about a storm ⛈ it could be days without
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Vern Harwood
(@laxdad30) reported
@Xplornet I called for help and they sent a tech over that changed my service because I was getting more speed than I should. With service now below 1 Mbps and 2 kids still in school, I cant afford the risk of asking for help again.
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Elle
(@LovelyLadyLinda) reported
My @Xplornet equpt was replaced on Sat. Since then getting 1/10 my package speed due to multiple errors. Several calls to techs, lost working time. So far 6 days of not getting what I am paying for due to @Xplornet errors.
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₳₦ĐⱤɆ₩₳Ɽ₮₱Ø₱
(@AndrewARTPOP) reported
@Xplornet what gives? I understand if the wifi doesn’t work when the weather is poor, but there is not a single cloud in the sky and it’s sunny and our wifi isn’t working
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Justin Schwab
(@justin_schwab9) reported
@bsproat I have Xplornet, awful, been waiting for starlink for over 6 or 7 months at least now