Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Winnipeg, Guelph, Markham, Toronto, Caledonia, Brampton, Edmonton, Windsor, Oakville, Ottawa, Grande Prairie, Steinbach, Quispamsis and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Winnipeg |
Total Blackout | |
| Guelph |
Internet | |
| Markham |
||
| Toronto |
Total Blackout | |
| Caledonia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kirk Pederson
(@RinglerunSk) reported
@Xplornet well Day 7 with no internet or an update other than under investigation. Amazing how bad that sounds, only people you can talk to can’t give you more than that. Still wondering on that Macrorie tower.
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Nep
(@Nep03034037) reported
@Xplornet sooooooooooooo again whys it out and not working in my area? You guys piss me off so much and it really bothers me that some people willing pay for your services when you legit have nothing to offer to begin with your internet packages are pathetic and way over priced
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Mad Jimbo
(@jimbo19000) reported
@AndersenF31 @Xplornet No, just that I have a business solution. if I were you, I would install a WeBoost Cell signal booster. It grabs any cell signal and boosts it. It works. I use it all the time and it fixes most outage issues. Simple to install. A Few decent bucks to buy however.
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Hartman
(@phantomfarmerSK) reported
@Xplornet update on service interruption for Wood Mountain, SK area? No service since 1400hrs.
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retroflier
(@retroflya) reported
@Xplornet has throttled upload speeds so badly that I can only do my work from home from 12am - 7am. Can’t even send emails when seeing 60-120kbps outside those hours. Great pandemic service lol.
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Vertimyst
(@vertimyst) reported
@XboxKaneda Ahhh gotcha, that makes more sense. Xplornet's been crap for the last year until recently, they started building new towers and increasing speeds, probably in response to @SpaceX's Starlink. Of course I pre-ordered that as soon as I could, lol
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brandon smith
(@brandon90053725) reported
@builtbyageek @Xplornet It’s more that said they were gonna put a tower in late April early May now it’s June so I roasted ******** out of them and they didn’t respond
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Alexa Dodge
(@XaDodge) reported
@Xplornet my family in rural NS (Amherst shore) cancelled with Bell to move to ur service cause they were told there was space, now told you can’t connect them cause the tower is full & don’t know when it will expand. Any plan? They have no internet access now 😞
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🦉lat240🌻
(@trigger240) reported
And dont forget the installation guy that came to my house made me pay a 25$ cash fee on top of the installation fee I paid to xplornet #customerservice #sucks
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suckmynutsxplornet
(@suckmynutsxplo1) reported
@Xplornet who cares dog **** company
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Death
(@JasonDeath187) reported
@Xplornet Absolutely the worst internet I've ever had, and I remember the days of dail up. Spent an hour on the phone with support, maintenance caused me to connect to a too far tower. Worked fine for 2 hours, now it's working for a min, down for 2,3, work for a min...
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Clay KlyxY Vautrin
(@KlyxYcs) reported
@xplornet **** for brains company
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Fast Jeff
(@fastjeff) reported
@Xplornet Straight up lying isn't marketing. A lot of people know most of your mythbusing are lies. But just in case... xplornet is a terrible ISP, avoid xplornet.
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Lauren Crimpysnitch
(@vepoppins) reported
@Xplornet Hey EG - I know you're just the social media person, so this is not aimed at you in any way. We've spoken to @Xplornet so many times I've lost count. It never gets better. The reason I'm tweeting is to let other Xplornet customers know there's an alternative on the way.
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Yan
(@builtbyageek) reported
@ChristopherDunn @Xplornet Lol no kidding. It wasn’t always that bad but I would max out at 4-5Mbps.
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Brent Mckean
(@BrentMckean501) reported
@Xplornet @JasonDeath187 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.
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Audrey Zettl
(@ZettlAudrey) reported
@Xplornet and it is pretty poor service.Very slow in Sk supposed to be the best!
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🦉lat240🌻
(@trigger240) reported
@Xplornet so to get the 50/10 speed upgrade from the 25 LTE I have now I have to pay a 99$ installation fee when I already paid that to get #xplornet 3 years ago and I have it already installed????? Wow what excellent service!! 👌👌 #bell #rogers wish they would be more remote!!
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Brent Mckean
(@BrentMckean501) reported
@Xplornet 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@m3t4lw01f The reason why I never got hired for a job at @Xplornet even when I wanted to apply for that job is because they are douchery and I don’t support people and companies who are douchery towards their own employees and customers
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Dave fowler
(@supernewf71) reported
@kayakdude7 Should have got that one then help with the crappy @Xplornet we have.
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retroflier
(@retroflya) reported
Download speed of 300kbps, upload speed of 60kbps - just another day of @Xplornet internet service lol
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Nine's Catudio
(@NinesCatudio) reported
This Rogers outage sure did a bit of a damage to us here... Almost 24 hours. Worst part, - until 660 news finally meowed something about it at 1 pm, we did not know what was wrong. We rely on Rogers here, and kind of feel really trapped. Xplornet lies, Telus drops, Rogers...
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Paul Adamson
(@Paulywoggsvoice) reported
@Xplornet Myth # 6 is especially laughable. I weep for anyone who falls for your BS. And where's your mention of the traffic shaping policy you employ when someone on your network has been deemed to be using "too much internet" by whatever secret internal measure you use?
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HurryUPAndersen!
(@AndersenF31) reported
@jimbo19000 @Xplornet No I have shaw satellite, never had a problem
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Zack Lauzon
(@ZackLauzon) reported
@GuudeLP Have one here in Canada. It's really great because I finally have fast speeds and unlimited download but there is a small break in service every few minutes that will interrupt online play I find. Plus sometimes it just goes down for "beta maintenance". Way better than xplornet
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luca jirjis
(@JirjisLuca) reported
@HybridCrimson @Nep03034037 @Xplornet they don’t give a ****, worst wifi ever
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@Cisco The reason why I never got hired for a job at @Xplornet even when I wanted to apply for that job is because they are douchery and I don’t support people and companies who are douchery towards their own employees and customers
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Metal Wolf
(@m3t4lw01f) reported
@SeanMor27198990 @Cisco @Xplornet Bro how did you actually get blocked by them? I had a months long campaign of insulting them and their CEO and the worst they did was stopped responding. ..
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Fred Cee
(@Fred_Wreck1983) reported
@Mark_Goldberg @Xplornet @Metro_Loop u full of **** dude, where's the "upto"