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Xplore

Xplore service status: outage reports and connection issues

Why is my Xplore service not working?

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Full Outage Map

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 69% Internet (69%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 3% E-mail (3%)
  • 2% TV (2%)
  • 0% Phone (0%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Toronto, Dartmouth, Montréal, Cambridge, Halifax, Mississauga, Calgary, Edmonton, Winnipeg, Deux-Montagnes, Guelph, Vancouver, Bells Corners, Grande Prairie, and Saskatoon.

CityProblem TypeReport Time
Toronto Internet 9 hours ago
Dartmouth Internet 2 days ago
Toronto Internet 2 days ago
Montréal Internet 2 days ago
Cambridge Internet 2 days ago
Montréal Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • gill_tv
    Trevor Gill (@gill_tv) reported

    @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

  • xraydares
    Darren (@xraydares) reported

    @pcroft @xplore_ca That sucks

  • keithwawanesa
    Keith Murray (@keithwawanesa) reported

    @Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?

  • GoldenDragonXll
    Cowgirl Quinn 🇨🇦 (@GoldenDragonXll) reported

    @xplore_ca Wifi is still down in PEI...

  • FavaroKaren
    Karen Favaro (@FavaroKaren) reported

    @cogecohelps omg….the worst internet service ever. Xplornet was better at half the price

  • nicoleb1978
    nicole brown (@nicoleb1978) reported from King, Ontario

    @xplore_ca service is down again..... last 2 hrs.... bradford tower!

  • Mullin_95
    Mayor of Thunderhill (@Mullin_95) reported from Swan River, Manitoba

    @darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.

  • sue_platts
    Fur kid Mom 🇨🇦🇬🇱🇺🇦 (@sue_platts) reported

    @xplore_ca 35 mins on hold at 7:30 am cdn’t take one more round of that horrible, speaker blown sounding music.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

  • kavs86
    ☘️Seán Caomhánach ☘️ (@kavs86) reported

    @voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Everyone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    @xplore_ca Over $100/month for service... this is unacceptable. I know that as soon as an experienced tech gets here, he'll be able to fix it without an issue and he'll shake his head when I tell him about what the last guy said. Same thing happened last time. Surely you can do better.

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.

  • LabradorIce
    Robert Way (@LabradorIce) reported

    @ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.

  • cattlemen1979
    @cattlemen (@cattlemen1979) reported

    @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

  • faey06
    Pat Compliance (@faey06) reported

    @GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours

  • SkittlesClips
    ForeverSkittlesClips (@SkittlesClips) reported

    @xplore_ca I'm currently getting 0.32 mbps download and 1.55 mbps upload, this is ridiculous. Paying $100 a month for unbelievably slow speeds. I'd love to know what's going on with your internet at the moment, I'm in British Columbia 🇨🇦

  • RuralOntWoman
    Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported

    @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.

  • kujala_good
    Mitchell Mcintosh (@kujala_good) reported

    @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    Fibre optic internet will be available to me very soon. The lines are in. The problem? Bell. I don't want to deal with Bell. Xplornet - now called @xplore - has been our only reliable option for rural high speed for almost 10 years. Until now...

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    We've had outages before. We pay extra so that service calls are covered. They used to be so prompt and so helpful. Now... they have me considering doing business with Bell Canada. @xplore_ca, do you have any idea how bad things have to get for ME to be considering BELL?

  • jasonforrest
    Based Canadian (@jasonforrest) reported

    @CBCNews Xplornet charges far too much. Please fix this.

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!

  • brandonmurph10
    Brandon Murphy (@brandonmurph10) reported

    @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

  • Elli32006352Jim
    Jim Elliott (@Elli32006352Jim) reported

    @kevinki16180099 My internet is $50.00/month, I would think yours should be similar. Anything to do with xplornet is not good, horrible company & service.

  • SirFrancisBac20
    SirFrancis Bacon (@SirFrancisBac20) reported

    @xplore_ca Pull it down