Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (73%)
- Wi-fi (16%)
- Total Blackout (7%)
- E-mail (2%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Halifax, Montréal, Winnipeg, Cambridge, Edmonton, Mississauga, Waterloo, Toronto county, London, Vaughan, Regina, Vancouver, Calgary, and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 4 hours ago |
|
Toronto
|
Internet | 6 hours ago |
|
Toronto
|
Internet | 14 hours ago |
|
Toronto
|
Internet | 18 hours ago |
|
Toronto
|
Internet | 2 days ago |
|
Halifax
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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James Carruthers (@HydraulicDesign) reported@xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.
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tsaloranta (hän, she, elle) (@tlsaloranta) reported@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
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vahxo (@creeteaux) reported@xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps
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Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported@xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.
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Steve Faguy (@fagstein) reportedHaving Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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jerome tetreault (@tetrje) reportedDear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.
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Justus Hickey 🇨🇦 (@justushickey) reported@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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J✨ (@i_like_soup_) reportedHey Xplornet!! A customer not having internet for 6 days is not acceptable in case you were wondering!!! I put up with having 2 Mbps speeds when I pay for 50 Mbps (at a price that should get me gigabit speeds) but this is ridiculous!!!
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Deevio (@Deevio4) reported@xplore_ca Where exactly was the train derailment that has impacted xplore internet over the past day? You need better support and communication to customers and businesses using your services about outages.
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Joyda Crawford (@jcnc60) reported@xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT
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far apart & close at heart (@lundhillbilly) reportedJust became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!
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AtomicHydra (@atomic_hydra) reported@xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.
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Ally Bryant (@Eh_Bee_Sea) reportedFibre optic internet will be available to me very soon. The lines are in. The problem? Bell. I don't want to deal with Bell. Xplornet - now called @xplore - has been our only reliable option for rural high speed for almost 10 years. Until now...
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported@xplore_ca WTF??? Is this why there's an increase on my bill? So you guys can drive brand new trucks?
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J Snow (@DrewPeacock705) reported@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
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Taylor (@mcleodtaylor1) reported@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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Kel.Ehh (@KelllEhhh) reported@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
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Mason (@MasonXavCam) reportedPSA: @xplore_ca is garbage.
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EmceeLagiacrus (@RTFreshNFruity) reportedIf you live in New Brunswick, Canada and you value your time, money and/or sanity, do NOT buy @xplore_ca internet. Never in my life have I seen an ISP that struggles so hard to make internet happen.
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Nichole Neubauer (@N_Neubauer) reportedHelp! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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AtomicHydra (@atomic_hydra) reported@xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Worst service in ontario hands down @APLenehan
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High Caliber (@RealHICALIBER) reported@PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.
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AtomicHydra (@atomic_hydra) reported@xplore_ca You need to review the packages you offer. Its theft saying you can offer me 50down 10 up. Over 5 years of bad service and being lied to now being told Im 30 KMS from the closest tower? Who was allowed to sell me this trash. Maybe i can move closer if you pay my rent right?
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Tybernicus (@Tybernicus17) reported@mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.
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Mark Carruthers (@MarkC_Avgi) reported@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
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Lucian (@LucianFilm) reported@xplore_ca We have the internet down for the past few hours in PEI, any updates regarding that?