Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Kitchener, Halifax, Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Thornhill, Middle Sackville and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Kitchener |
Internet | |
| Halifax |
Internet | |
| Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Bloch
(@rbloch66) reported
@xplornet I would like my normal internet speed back please. The slowdown is not due to weather or peak traffic. My speed has been abysmal all day. Normally it's good. I grow tired of hearing the same excuses from your tech support.
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retroflier
(@retroflya) reported
For the past few weeks I’ve been seeing upload speeds of 50-78kbps - that’s an impressive new low for @Xplornet. Got in touch with customer service and was smarmily told ‘well, your plan only guarantees UP to 1mbps upload speeds, so that’s fine.’ BRUH, 78KBPS
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@eaoliver Can't be as bad as Xplornet is right now I hope lol I'm supposed to get 20mb/s down and hardly even crack 10mb/s most of the time, plus a beautiful 1mb/s up lol
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geordansaunders
(@geordansaunders) reported
Dear @elonmusk , please send @StarlinkPage to rescue me from the garbage fire hell of @Xplornet . I’ll do anything!
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Chris Bergeron
(@tabergnak) reported
@TSNSteve I’ve never hoped more for something to succeed. Xplornet is atrocious.
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Greensville AM
(@Xela_Nitram) reported
@spearster55 @SpaceX @Xplornet Once fully built out, Starlink is intended to serve 485,000 connections in the US at 100Mbps. That's just under 0.15% of the population. The entire network is limited to 48.5Tbps. For perspective, the company I design for supports 46Tbps through a single ethernet switch
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Dawn Gavin
(@GavinDawn) reported
@Xplornet We’re out again , and because I have a job and can’t sit on hold all day , I can plan my Friday night to sit on hold waiting for service . Used 3 gigs of phone data last night for a meeting ... cheers to Friday night , let’s see did you restart your router ... duh.. of course
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InvertedCow
(@CowInverted) reported
my Stable Highspeed service that @Xplornet is providing is "Up to" its normal quality. I can't even load the speedtest page to see how slow it is! @SucksXplornet I think I should start paying them "Up TO" the amount they demand on the bill based on the same "quality"of service
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BONCHUK FARMS
(@BonchukFarms) reported
@Simps_3 @Xplornet Fought with one for 3 years finally swapped it out for a Ritchie end of problem.
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@loogie33 I'm currently with Xplornet, such a joke of a company. I'm in the service area for Starlink, have the invite and want to jump on it, just want to make sure I don't have to cut down a tree or two.
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Fast Jeff
(@fastjeff) reported
@Xplornet Is this why you don't respect your customers? You treat them like cattle? Your marketing is getting as bad as your service. People aren't stupid, all your retweets to bury these doesn't work either. Avoid xplornet. #starlink #cancelxplornet
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Steve Van Cryenest
(@SteveVanCry) reported
@Xplornet and it is down again!!!! 4 hrs. yesterday!!! Let's see how long today?
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NeenerNeener
(@BeanBoBean) reported
@spearster55 @SpaceX @Xplornet This may be a stupid question but are there data caps?
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Myles Standish Kin Folk
(@myles_kin) reported
I can't wait for my #Starlink to arrive so I can finally drop @Xplornet !!!! Xplornet service is absolutely the worst, customer service is garbage and they actually sold us a plan that they can't even provide and they outright admitted it!! 50Meg my ***!! #goodbyexplornet
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Nick Ward
(@nicvatar) reported
@spearster55 @SpaceX @Xplornet interesting! working on a pilot project to secure high speed access for a semi-rural community in The Gambia. right now they may be paying a little less however service is inconsistent which makes running a business difficult. exiting development regardless!
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Only option I see with Xplornet is overpriced ****** service.
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Metal Wolf
(@m3t4lw01f) reported
Spoke too soon. Speeds fell off a cliff. Why is this so hard? How is Xplornet so bad at this? And I'm over my data for this billing cycle on mobile so it's stuck at 512kbps now for another four days. Ugh.
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Metal Wolf
(@m3t4lw01f) reported
Someone let me know today that @Xplornet would be happy to talk to me if I reached out to them. I've tried guys. Dozens of times. The last time a tech came the situation got worse not better. At this point I'm just biding my time until I can get service elsewhere.
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FuxkXplornet
(@FXplornet) reported
@Xplornet spent an hour and a half with your "support" just for them to tell me the antenna you provided is a piece of ****, wow what an amazing company can't wait to see you go bankrupt you scum sucking leeches
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Lickers
(@Zurpzi) reported
how are yous so bad?????????????????????? @Xplornet
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scott brander
(@BranderScott) reported
@Xplornet @StephenRLee Don't worry he will be pissed off about your lousy service soon enough
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Tristan Clark
(@T_CIark) reported
@Xplornet our family has already put down a deposit for @elonmusk internet, So long to 300$ ******* Monthly Internet bills and goodbye to ur Buisness
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Dr. Earl Oliver
(@eaoliver) reported
@EamonCyr I got my parents off of Xplornet as fast as possible. Their service is WAY over subscribed everywhere I've ever used it.
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Metal Wolf
(@m3t4lw01f) reported
@SpaceX and @elonmusk must see how I treat my current ISP @Xplornet and think, "man I don't think we could handle it if we were on the end of that abuse" and that's why I still can't get service.
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Fast Jeff
(@fastjeff) reported
@Xplornet Your customers are looking for decent and reliable service, all you post are pictures that could be just about anywhere. Let me guess, this oil pump is 30m UP TO 58KM away from one of your towers? #cancelxplornet
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tim kingsbury
(@timkingsbury) reported
@GarthTwitchell Well there is room for real high speed upload (10mps) & download (min 25 mps) at less cost & better service than Xplornet so if @magenetworks can do that I'm in. If they are another "want-to-be" at big $ & false promises then no interest!
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Metal Wolf
(@m3t4lw01f) reported
A day in the life of an @Xplornet customer, "waiting forever for simple tasks" edition. Me: Hey Google Assistant: <20 second pause> Hmm, something went wrong. Try again in a few seconds.
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SkidMania ******** Reviews
(@SkidMania) reported
@spearster55 @SpaceX @Xplornet My dad is also on Xplornet, how much better a service is Starlink?
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Gil Grimes
(@gilgrimes) reported
@Xplornet @GavinDawn Believe me if I had any other option where I am I would give it a chance. It could not be any worse than your service has been. Where is @SpaceX and their service? I am switching as soon as they are available
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tim kingsbury
(@timkingsbury) reported
@magenetworks @GarthTwitchell I don't want to throw water on a hot idea here but that speed test on an iPhone is not a true test of speed either way. I'm sure your aware of that as well. What speeds will customers here expect? What's the upfront & monthly cost ? Is it like Xplornet unlimited up /down?