Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Orléans, Toronto, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Orléans |
Total Blackout | |
| Toronto |
Internet | |
| Whitby |
Internet | |
| Orléans |
Wi-fi | |
| North York |
Internet | |
| Cambridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean
(@ottawareferee) reported
thanks @Xplornet for another weekend of unreliable and terrible internet service at ridiculously high prices. I wish there was ONE other provider in this area.
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🦉lat240🌻
(@trigger240) reported
@Xplornet @Gov_NB I tried to upgrade mine and was told I have to pay a 99$ installation fee, which I've already paid to install xplornet 3 years ago.. why do I have to pay extra when my internet is lagging and only working 3/4s of the time 🙄🙄 100$ a month for 350 gigs of slow internet!!
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Dan Twinn
(@Twinntech) reported
@Xplornet your technical support ducks today
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Hugh G Rekshun
(@ThirtyStone420) reported
@purvis_amy @Xplornet Tell them you’re going to file a complaint to the crtc/ccts and they’ll waive the fee. They’re crooks and they know it. All people have to do is have a backbone and not back down to their **** and they crumple like a wet paper bag. 🖕 @Xplornet
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Filipe Silva
(@Fsilva1974) reported
@Xplornet Any issues with the Lynville tower in Ontario, previously with Silo wireless?
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Scott Doyle🇨🇦♒ 🙏☮🕯❤ #INFJ
(@Themindseye8) reported
@867Gerry We use Xplornet. Great unlimited internet and home phone service. We pay 140 dollars a month.
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NancyJ
(@NJ_63) reported
@SucksXplornet @Xplornet Gee I'm sooo sick of xplornet's crappy service, since my internet only work half of the time why am I not billed for half the service. I've noticed they aways say they are sorry & to call their customer service, an hour on phone & still crappy service 😡
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Gerard Cooke
(@GerardCooke8) reported
@ScottWJones93 @jbondguy007 @Xplornet Our Pugwash NS tower is the same. Disgraceful service for what they charge.
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Matt Marsh
(@marshmat) reported
@hollieprattcamp It ain't easy. We'll get through, somehow. (We're trying to handle virtual online kindergarten during an Xplornet network "glitch", right now. That's fun.)
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🇨🇦 Sam 🇬🇧🇨🇦
(@Sam_Fibonacci) reported
@Xplornet @trubesb Stop saying you are sorry It means nothing! You are not sorry because if you were you would improve your service, you are just giving lip service. I have dealt with you people off and on (now off) for more than 20 years nothing has changed.
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Nick 🇨🇦
(@ml66sc87) reported
(1/2) Thx for NOTHING @Xplornet Tech came out and said only fix is to put dish in in ground pole. “They’re next to impossible to find. Call us when you find it and have it installed”. So now NO internet for weeks or more.
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Matthew
(@tigersvain) reported
@Xplornet Its usually what they advertise for speeds during the day but at night when the towers are busy its garbage
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Sandy McKinnon
(@Sandy_McKinnon) reported
@Xplornet Tsk - “up to” service advertising is false and misleading to the consumers. How about “never below” as a marketing gimmick! Come on Elon!!! Fill my request!!!
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Tricia Downard
(@triciadownard) reported
@itsonly_paula @Xplornet Oh that’s too bad!!😔
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Scott Jones
(@ScottWJones93) reported
@Xplornet Less than 2mbps at about 11pm at night. That’s not internet....that’s 2 tin cans and a rope level signal. Not once in 2020 did we have an issue for multiple months after signing on in July. This month has been way beyond frustrating so what changed?
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Hugh G Rekshun
(@ThirtyStone420) reported
It’s ok @Xplornet I upgraded my data plan on my phone for times like this (literally every day at this time) when your **** *** service slows to a god damn crawl. #cantwaitforstarlink
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Kelly Dales
(@kdales999) reported
@Xplornet Xplornet sucks!!!!
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Matrixxxツ
(@SmevyBean) reported
I am so sick of @Xplornet i'm going to start looking into more reliable internet, aka Starlink. **** this **** *** internet company.
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OldUmpire81
(@HelenPa92203258) reported
@Xplornet You took my $100 + a month for way too long .. crappiest internet connection ever ! Don’t trust what you’re told .. horrible coverage and worse service !
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Jeremy ⁶𓅓
(@Jeremy_S4) reported
@Xplornet Can’t wait for Starlink to be delivered so I can drop your awful service
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Hugh G Rekshun
(@ThirtyStone420) reported
@ConnexCanada Nothing against this company. But you shouldn’t have ANYONE install @Xplornet as they’re the worst provider in the history of the internet. Ever. Of all time.
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ken Allen
(@allenken) reported
@Xplornet In on Carrs mountain in Oakland, I pay for a 25 Mb package.. I get terrible internet, 3-5mb in afternoon and evening. Large extendef spikes in lag and latencey. I get mail ads for 50mb and 10 up. Now it's 100mb and 10 up.. If you can't reliably do 25mb how can you do these.
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Tyler Bishop
(@tylerjdbishop) reported
@Xplornet would be great if you could provide your customers an update as to when this outage will be resolved! Many are attempting to work from home and there has been no communication from you folks
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Levil_knievil
(@slayrager) reported
@Xplornet your service is beyond disappointing to pay for each month. Im sick of worse than dial up speeds and inconsistent performance. Produce the product you are advertising.
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Erica Proudfoot
(@ericap66) reported
@Xplornet You people are terrible. Scammers. Liars. Theives. Absolute god damned trash. How you continue to legally operate and steal tax dollars from governments is unconscionable. YOU ARE ****.
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Andreea Carmen
(@Andreea00113823) reported
@Xplornet Please do no fall for this false advertising! You will soon find yourself out of service and coerced to take on a lower download package. @Xplornet is the worst!
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That Nerdy Guy
(@nerdy_fitness) reported
@Xplornet we got an automated call this week. It said there was some work being done on a tower in the area. Ever since this work has been done our connection turned into pure garbage. What up with that?
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Gerard Cooke
(@GerardCooke8) reported
@Xplornet I have done that several times now with no improvement. If you want to do something to help me and the numerous other customers having the same issues fix the Pugwash, NS tower
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swanix
(@swanix5) reported
@Xplornet your internet speeds are so dog **** once i get my 2000 im making sure i never doing business with your ****** company
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Mayor of Thunderhill
(@Mullin_95) reported
Xplornet tower down , guy goes is there anything else I can help you with? Me nope but y’all gonna need all the help you can get once you put up those hundreds of towers in Manitoba Long awkward pause .... yup. At least they know their product is absolute ****.