Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Hamilton, Edmonton, Calgary, Coquitlam, Grande Prairie, Brandon, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet | |
| Grande Prairie |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jake
(@FirstInLineYT) reported
Can't get through a full stream anymore because Xplornet is still trash and is getting us nowhere near the speeds we pay for. Internet companies are so **** dude. One of the last few things I actually enjoyed in life was streaming. So, that's great.
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sizzle
(@the_sizz) reported
@Xplornet worst customer service company ever
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InvertedCow
(@CowInverted) reported
@Xplornet By the way when i finally get my starlink package if you post some festering pile of **** lie, like this with my name on it I will be happy to sue your sorry asses.
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JWG
(@buddydog09) reported
@Xplornet Oh man they are soooooo lucky!!!!! The get to pay for speeds "up to 50 Mbps" while never achieving more than 5 Mbps!!!!! And then get your speeds throttled back to about 2 Mbps while trying to use that unlimited data after you go over your real data limit!!!!!!
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ThatBadDad
(@ThatBadDad1) reported
We signed up for Rogers High-Speed Wireless at our house, and it was installed today. We were getting 10megs from xplornet for $160+ - we are now getting 25meg down and 5 up. Significantly faster.
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@Xplornet You know what the very worst thing is. Is that shite they deliver is causing parents to rethink their contracts, bc this company interferes with children's educations! How utterly reprehensible!
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Keith
(@NLpicker) reported
@futonsrf @Larry_Short @VOCMNEWS I have xplornet and it sucks, patiently waiting for a better service
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Treatz420
(@Creecepticon) reported
Oh man I left my telus hub downloading New World forgot to use my wife's Xplornet gone since 2pm got back at 10 and it's only at 10gb. Damn not til tommorrow I guess
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txwikinger
(@txwikinger_ea) reported
@Xplornet Fix your stupid network! It has nothing to do with the access points, it is in your backbone. This morning 3 hours, just went down again
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GageCan🌿
(@GageCan) reported
@Xplornet Yet EVERY time it rains and I mean EVERY TIME, we lose our service.
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The Ghost of Terms of Service Violations Past
(@BlackBlazeE) reported
@LDesertwave @Xplornet Ah so that's what happened. Trying to figure out why some services can't be accessed on CCI's network atm and their techs haven't solved it.
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txwikinger
(@txwikinger_ea) reported
@Xplornet Would be nice if the Internet would be working. @Xplornet sucks. Another example for monopolies that constantly fail. Get your stupid network working !
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Is that so?
(@Goalie66191779) reported
@Xplornet Your phone # 1800 841 6001 must have been hacked. Trying to call support and a recording comes on telling me I won something.?? I need to talk to someone to suspend my internet for the winter
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Jetssuckass
(@Jetssuckass1) reported
@BoydieM @Xplornet You don't want them to get service to you. You'll overpay for crap lol
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Ms.OnAMission 🇨🇦 🌎🏳️🌈❤️✊🏻🤘🏻🌊🧡
(@ms_onamission) reported
@Xplornet Does the new website come with better service ? Because currently it’s abysmal.
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✨StarBuck_83✨
(@StarBuck_83) reported
Oh it's lightly drizzling out so my @xplornet service is shittier then usual.
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Cory
(@corey_vdm) reported
@Xplornet I called they can’t give me any info, It’s been down for 24hrs, all I want to know is when will it be back and who’s paying my data overage??
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alfred dockstader
(@alfred131) reported
@Xplornet Dont forget Most people only have internet speeds for 6 days and you're put right back to 1.6 download speeds they wont change and never will i suggest anyone here *Go to Starlink and sign up beta is about to go public
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Lily DesertWave
(@LDesertwave) reported
from
Clearwater County, Alberta
@Xplornet so how do we find out about issues with CCI now that you guys deleted their Twitter page?
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@Xplornet Don't you read about yourself on the internet? You are corrupt and scam people for their money and NEVER deliver. Shame on you.
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Habs Earper #E4L
(@Emma_McPerry) reported
@Xplornet you services sucks right now. You think that at 170$ a month. I’ll have decent connection!!
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PFNButteryPirate
(@PFNButteryPir8) reported
@Xplornet Don't worry, we've had your service for 7y and it hasn't gotten any better. I hold no reservations that it will anytime soon.
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Jetssuckass
(@Jetssuckass1) reported
@Xplornet Xplornet is dogshit.. terrible transfer speeds, they gouge people in places where they're the only service provider. Starlink is gonna put these losers out of business in the next 5 years.
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Thomas Cardwell
(@ThomasCardwel16) reported
@Xplornet amazing they launch 5g and can't even get the 4g to work xplornet is the worst company ever come on people get our freaking government to make laws that see our money returned for failure to deliver services
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Lomaxcat
(@VoosieVooters) reported
@Xplornet @LDesertwave I pity anyone who has to join the Xplornet network. Constantly down and speeds barely above dial up. No exaggeration.
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Lomaxcat
(@VoosieVooters) reported
@LDesertwave @Xplornet I'm not-so-patiently waiting for Starlink or any other ISP to come into this area. Xplornet has been horrible from day one.
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Cory
(@corey_vdm) reported
@invigilator4 How does xplornet get away with this crap
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Derek Gould
(@dgouldca) reported
@Larry_Short @VOCMNEWS I signed up, since I can't get xplornet or reliable cell service at my cabin. Deposit is $129, full cost for equipment is $649, then $129/mo. Still waiting, but sites "mid to late 2021".
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@CWhales17 @Xplornet That sign in my area has bullet holes through it! Not kidding.
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Born Again Liberal
(@BornAgainLefty) reported
@ShastaMorgen @bowmancanada PS. We are in the country so are limited in our internet. It was Telus or Xplornet for a few years (both slow & unreliable) but now we have Starlink (Elon Musk's company). We signed up as beta-testers. It was a little glitchy early-on but is now 100x better than Telus ever was.