Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Brampton, Montréal, Spruce Grove, Kitchener, Ottawa, Mississauga, Guelph, Halifax, Saint John, Edmonton, Moncton, Fredericton and St. George.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Walker
(@charlie1105) reported
@Xplornet Lucenda is either a paid plant, or has no idea what good internet is. Xplornet is the worst internet provider I've ever come across, and that includes the dial up I had 20 years ago!
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The Ghost of Terms of Service Violations Past
(@BlackBlazeE) reported
@LDesertwave @Xplornet Ah so that's what happened. Trying to figure out why some services can't be accessed on CCI's network atm and their techs haven't solved it.
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BRW
(@RIGIDONE43) reported
@Xplornet Absolutely garbage service and just idiots working there
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Lomaxcat
(@VoosieVooters) reported
@LDesertwave @Xplornet I'm not-so-patiently waiting for Starlink or any other ISP to come into this area. Xplornet has been horrible from day one.
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@RGDancingMan
(@RGDancingMan) reported
from
Thorne, Québec
Hey Picanoc. Your internet service is still down in Ladysmith, Quebec. I am not the only client inconvenienced. I, and many others, have to rely on the internet to work remotely. Are you trying to compete with Xplornet for the worst service reliability rating?
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Charlie Walker
(@charlie1105) reported
@Xplornet @EricssonNA Yeah, but you can't even provide basic internet at a acceptable level - maybe fix that first?
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crimson
(@ilyCrimson) reported
Xplornet is a joke of a internet Service
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InvertedCow
(@CowInverted) reported
Today Xplore net went from 4.4down and 0.5up to 96.5 down and 15.7 up How? Simple I switched to @SpaceXStarlink @SucksXplornet @Xplornet
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@Xplornet You know what the very worst thing is. Is that shite they deliver is causing parents to rethink their contracts, bc this company interferes with children's educations! How utterly reprehensible!
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Pamela Ross
(@plrsTweet) reported
@RobertELaurie @Xplornet @BellAliant I "had" BellAliant home phone service, aka, SCAMMERS HOTLINE lol
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Pamela Ross
(@plrsTweet) reported
@RobertELaurie @Xplornet @BellAliant I "had" xplornet satellite, aka CRAP
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Point Seven Five
(@Point_SevenFive) reported
@Xplornet I just did and once again, because the tower is down they couldn't do anything to help because if it. We can't have a tech out, can't troubleshoot. The Bass River, NB tower is constantly down.
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Pamela Ross
(@plrsTweet) reported
@Xplornet I cancelled your service today. You're "paid" to provide rural internet in #NB and you charge an arm and a leg for it. It's slow, clunky, and not worth over 100 bucks per month. #nbpoli
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Charlie Walker
(@charlie1105) reported
@Xplornet any chance of internet back in Cochrane today, or is it another day where I'm paying for a service that you don't deliver?
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Doug McLean
(@thedougler604) reported
@elonmusk Wildfires wipe-out 4 buildings at our ranch, and our Xplornet Internet; we're waiting for our cell to activate. $129 paid in feb. Driving the kids 4km down the road to do school from the car. Any help getting the cell activated sooner would be so appreciated.
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Paula Bennett
(@paulawhite45) reported
from
Didsbury, Alberta
@Shawhelp I think Shawdy service is a sad reality with Shaw. It’s pretty bad @Xplornet has better service in the middle of no where than Shaw
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Wes
(@unnervingfalcon) reported
@VicedRhino Think Bell is bad, try xplornet. I’ll be surprised if this post of mine even gets posted. I’m signed up for Starlink here in Ontario. Just waiting for order to go through since February. It’s awesome internet.
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Pamela Ross
(@plrsTweet) reported
I just cancelled @Xplornet and @BellAliant . They don't deserve our business for the over priced crap they're selling. #nbpoli #cdnpoli
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BB
(@billb001) reported
@Xplornet “please reach out to our 24/7 Technical Support at 1-866-841-6001.” BWAAHAHAHAHAHAHAHA, They can’t fix what you can’t or won’t deliver.
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@CWhales17 @Xplornet That sign in my area has bullet holes through it! Not kidding.
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txwikinger
(@txwikinger_ea) reported
@Xplornet Fix your stupid network! It has nothing to do with the access points, it is in your backbone. This morning 3 hours, just went down again
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Stephen Robson
(@stephenlrobson) reported
I am astounded that at the moment that @Xplornet releases a shiny, new, faster, more expensive option, my Xplornet internet connection becomes, slow and sporadic with regular downtime. It’s almost like I should upgrade or something!!
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txwikinger
(@txwikinger_ea) reported
@Xplornet Would be nice if the Internet would be working. @Xplornet sucks. Another example for monopolies that constantly fail. Get your stupid network working !
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Stacey Angus
(@drstaceyangus) reported
@NatalieDTV @Xplornet @SpaceXStarlink Xplornet was awful! A month with Starlink and I’m blown away. Netflix is doable now! Yay!
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Marc Desgagne
(@mdesgagne88) reported
@elonmusk When are we getting Starlink internet, I signed up about 6 months ago, I leave in Trenton Ontario Canada, you said Oct, mid Oct now and nothing, I am so tired of crapy Xplornet, 13 years of overpaying for garbage internet, please help, a 32 years Canadian Forces Vet
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Lily DesertWave
(@LDesertwave) reported
from
Clearwater County, Alberta
@Xplornet so how do we find out about issues with CCI now that you guys deleted their Twitter page?
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Lomaxcat
(@VoosieVooters) reported
@Xplornet @LDesertwave I pity anyone who has to join the Xplornet network. Constantly down and speeds barely above dial up. No exaggeration.
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Habs Earper #E4L
(@Emma_McPerry) reported
@Xplornet you services sucks right now. You think that at 170$ a month. I’ll have decent connection!!
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Charlie Walker
(@charlie1105) reported
@Xplornet haha, you can advertise whatever speeds you like (you claim the same where I live), but the reality is they'll get 10mb down, 2mb up, and they'll only get that for 18-20 hours a day.
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Natalie Vaughan
(@NatalieDTV) reported
Fourth time in a week having to work from hotspotting from my phone because my @Xplornet internet is down (for hours). I work remotely from home so my internet access is critical. Signed up for my @SpaceXStarlink package. Looking forward to some faster and more reliable internet.