Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Guelph, Halifax, Montréal, Saint John, Edmonton, Toronto, Moncton, Fredericton, St. George, Winnipeg, Kirkland, Bridgetown, Black Diamond, Grande Prairie and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Guelph |
Internet | |
| Halifax |
Wi-fi | |
| Montréal |
Internet | |
| Saint John |
Total Blackout | |
| Edmonton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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volskaya industries hater
(@YBN_geno) reported
I WILL ******* MURDER THE OWNER OF XPLORNET THIS PIECE OF **** HUMAN BEING
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Lori
(@Lori55671011) reported
@Xplornet Your internet service is horrible, I couldn’t even open your web page to get your contact info. Calling support does nothing.
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Brett Weston
(@Cheford1) reported
Day 2 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable
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Nick
(@Nick62289935) reported
@Real_McMunchie @Xplornet Eventually, they will block your phone number like they did to me to prevent you from calling to "troubleshoot" their issue. I can't call them at all anymore...
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Nick
(@Nick62289935) reported
@Paulywoggsvoice @Xplornet The more "general interest" pieces they put out, the more they push down all the negative posts. It's a simple, yet transparent PR strategy...
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Lucas
(@LucasTGreen) reported
from
Leeds and the Thousand Islands, Ontario
@Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies
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mcm jm
(@dlakescove) reported
@Xplornet No connection since early this afternoon in davidson lake nb. Is there a problem on your end.
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Nick
(@Nick62289935) reported
@Xplornet @Robinongaliano Unless they block your phone number, Robin. I'm not sure the "magic" number of times you can call in to troubleshoot their internet not working, but evidently, I reached it. Now I get to have no internet, and no ability to contact them to let them know it's not working.
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Charles Braedley
(@cbraedley) reported
@mackayhfx Not quite that simple...yet. I've obviously been following them closely as well. Had my name on their list. Got the invite to drop $100 to reserve a spot in line. Ultimately, they're targeting being able to offer service here in 4-10 months. Which puts them in line with Xplornet.
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Tony Strickland
(@Lower_Level) reported
@Xplornet guess you are having service issues again in the Roslin area? Hope we are getting a discount this month cause service has been terrible!
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Xplornet tech moved me back to Vanscoy tower today. Was fine until I got home tonight and went completely offline for 45 minutes. Signal quality is *much* higher on this tower vs. Martensville though. Hopefully it stays like it is right now until my Starlink ships...
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K Sheets
(@kylie_dodds) reported
Sick of having one only option for internet and it never working. Day 3 of internet not working more than it works. @Xplornet
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Brett Weston
(@Cheford1) reported
Day 1 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable
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Fast Jeff
(@fastjeff) reported
@Xplornet Wonder if they caught that xplornet tech that stole a dog. Xplornet is a garbage fire of an ISP, avoid xplornet #cancelxplornet
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
Hey @Xplornet - working from home and I've got nothing. Either you'll resolve the issue or I'm going to have to hotspot on my cell phone and get major charges on that bill. Sadly, nothing new. Do better. Be better.
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Lynn
(@Lynnincanada) reported
@Xplornet is service out again??
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pauline
(@pauline74893562) reported
@JustinTrudeau Would have been better if we had better internet on hwy 17 near Sudbury. Xplornet does not do the job for what I pay. Pls help us
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The_McG
(@FuzzyGross) reported
@Xplornet Do NOT care about your customers 1 bit. We are living through a pandemic, the Government deemed internet access essential and people are asked to stay home. Yet, you have policies that should be illegal(throttling) and you charge high fees for iffy service.
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Jessica Doyle
(@JessicaDoyle) reported
@lynayanb It is hard. They won’t do it. None of their friends are involved in Bell or Rogers. But investing in Xplornet... old tech continues to keep rural NB poor. PC’s sit on board reaping in public money. NS and PEI are going through same thing. People are connecting dots to proof.
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Stromer
(@ItsStromer) reported
@Xplornet I'm guessing they weren't using your garbage company for this right?
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Nick
(@Nick62289935) reported
@Xplornet @MarctMilewski That's right Marc, you should call them, wait on hold forever, and they'll give you detailed instructions on how to unplug/replug your equipment. Of course, that fix only lasts for about 90 seconds. Just don't call too often, they will block your number like they did to me.
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mariah
(@mariahlinnn) reported
i'm so tired of having piss poor internet @Xplornet u suck big time tbh
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Martin Bennett
(@bartin_mennett) reported
Second weekend in a row where out internet is completely down. Thanks @Xplornet for nothing.
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Martin Bennett
(@bartin_mennett) reported
Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.
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The_McG
(@FuzzyGross) reported
@Xplornet I have done my research and I now have option I can use until @SpaceXStarlink opens in my area. I suggest you fix your policies and services before your company becomes extinct. I will be call @Rogers for their rural service as soon as I can Have a nice day
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SoCietYZoMbiE
(@realzombie2) reported
@rastasack That's not bad at all...for the options we have. I am paying 140 for 50Mbit from xplornet, taxes included. Unlimited but have never seen 50Mbit yet....usually around 25 at best...only 1.5 upload....no other options though.
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K Sheets
(@kylie_dodds) reported
@Xplornet We try and never get through
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The_McG
(@FuzzyGross) reported
Dear @Xplornet I would like to say thank you for having my service work very well.......that is until my CRTC complaint was closed. Now, streaming has become laggy again and live Twitch streams are impossible to watch. I gave you a chance to fix this but obviously you do not...
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Unknown Error
(@UE_Films) reported
Sorry for no stream today. Extremely frustrating. The fact that it's the 21st century and there are places in Canada that don't have high speed internet is abysmal. And that the local companies won't do **** about it. I'm looking at you @Xplornet @LakelandNetwork @townhuntsville
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mas
(@thepooppack) reported
@xplornet be like oh it’s 1 am? time to throttle ******** out of our rural customers internet service even though that’s who we SPECIFICALLY advertise our service for.