Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Vancouver, Thurso, Toronto, Montréal, Rapide-Danseur, Halifax, Steinbach, Orléans, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Thurso |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Rapide-Danseur |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Doyle
(@JessicaDoyle) reported
@lynayanb Too bad these so called economic agencies didn’t spend $700,000 plus on 73,000 Starlink’s at a grand a pop so us current rural inhabitants could have reliable internet. But wait NBgov will continue to prop up Xplornet with Millions for old tech.
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Derek Grant Holowka 🇨🇦
(@Real_McMunchie) reported
from
Ridgeville, Manitoba
Can't wait for @SpaceXStarlink in my area. So done using my cellular data for internet at home. It's been one hell of a ride @Xplornet. One I would not wish on anybody. I spend about an hour weekly doing system reboots. Just a garbage product.
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Metal Wolf
(@m3t4lw01f) reported
Does constantly bugging @Xplornet on Twitter count as "attempting to resolve my issue" as it pertains to the CCTS complaint process? I think tomorrow I will file an actual official complaint with them. I see them reach out to others to offer assistance, but not to me...
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet I would have responded earlier, but I just had an outage with @Xplornet. Thanks guys, your super awesome! Hey, maybe there were trying to fix your problem? Are you working now?
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Metal Wolf
(@m3t4lw01f) reported
Rebooted and now it won't reconnect to the tower. @Xplornet I know I'm *kind of* a **** to you on Twitter, but do you think maybe possibly you could actually fix this? Three days ago I had the exact same signal and was getting 15-20mbps. Tonight I'm getting nothing.
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Brian
(@BrianMo94756827) reported
@Xplornet We got a call today saying there may be a disruption of service from 8am to 10 pm Tomorrow (Monday) You know the day where people working from home/school from home are affected. Why? What could you be doing that it takes all day ? Why not do it on the weekend? 😡
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Watch the videos at 2 in the morning when you’re not throttling the internet or the best option is cancel your **** service and go to Starlink. Haven’t and any buffing problems since.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Those cows have the same expression I do whenever your service doesn't live up to your advertising. They've started calling me cowface at the office and I don't know how much more of this my ego can take.
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Fast Jeff
(@fastjeff) reported
@Xplornet Thanks for reminding me. Oh, and you should deliver the speeds you claim and actually offer unlimited data like you say you do. Until then, people looking for a rural ISP, xplornet is a terrible ISP, avoid xplornet. Maybe think about checking out #Starlink
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sheryl
(@sheryl71107825) reported
@Xplornet Down again!
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Jean-François Mezei
(@jfmezei) reported
@AnjaKaradeglija You’re assuming anyone wants those wireless assets. They could do like in Manitoba and force Xplornet to accept the spectrum and some towers and make a token network serving 10 customers so Federal govt can still claim 4 carriers.
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Metal Wolf
(@m3t4lw01f) reported
90 minutes and counting since rebooting my @Xplornet equipment and having zero internet. I filed a CCTS complaint. Enough is enough.
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Nick
(@Nick62289935) reported
@Xplornet @DTimchishen @Xplornet. STOP THE LYING. You do not, and will not provide your customers with what you are saying you will. That is FACT. Start apologising and actually providing the service you charge for before it's too late. Your GREED is going to be your downfall. #YourDaysAreNumbered
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet I haven't been able to connect to the tower since last night. I see it connect, the status changes to 'network entry' on the cell I usually connect to, and then it disconnects and loops. When it's trying to enter the network the signal numbers are what they usually are.
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Metal Wolf
(@m3t4lw01f) reported
Approaching two hours of being unable to reconnect to the @Xplornet tower after a reboot of their equipment. I'm absolutely amazed at the quality of their service. Nothing can compare to this!
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Fast Jeff
(@fastjeff) reported
@Xplornet Much like xplornet should be reclassified as something other than a ISP. They barely serve any internet and when they do, it's way overpriced. Xplornet is a terrible ISP, avoid xplornet.
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Bryan Crowston
(@BCrowston) reported
@Norlaine @UncleRee1 You must be a Xplornet customer.
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Brad Harrison
(@harrbca) reported
@m3t4lw01f @Xplornet Yeah, mine did that a few weeks ago for a couple of days. Honestly, mine hasn't been the same since. I used to hit 25mbps and sometimes better. But since then, 10 to 14 is all I can manage. Will also have an outage every couple of days that is sometimes fixed by restarting.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet Follow-up, it looks like it reconnected about an hour ago, but I can't connect to anything at home and speed tests from the Google Home app WiFi setting just fail, so I'm guessing it's connected to a poor reception cell again.
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Jean-François Mezei
(@jfmezei) reported
@Flagpole_Canada I agree. It is unlikely that Rogers can SELL spectrum to Bell/Telus, so the spectrum will have to be donated to Xplornet (or at very low price) Same with antennas. So the value of Shaw goes down if its spectrum needs to be sacrificed to let deal go through.
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Metal Wolf
(@m3t4lw01f) reported
11 hours later, still no @Xplornet connection. Be nice if they had a status page so I knew if this was a more widespread problem or if only I was affected. It'd be a full time job maintaining a status website there though so probably why they don't have one.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet I finally filed a CCTS complaint last night. Their complete failure to meet even half of their advertised speeds coupled with these outages finally pushed me over the edge.
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abraham tio
(@jazzhammer) reported
@Xplornet what do i think ? i think your monopoly is over. also, if your support page says you'll respond to my email inside 48 hours, you should respond inside 48 hours.
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Jasper Moneo
(@MoneoJasper) reported
@Xplornet Yeah say goodbye to your entire client base once Starlink becomes more commonplace. On the 50mbs plan my speeds are terrible, even before peak hours. Going to be happy to have another internet option.
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Erica Proudfoot
(@TalkingNB) reported
@JeffKellytwtr @CBCNB @ONBCanada Quite a bubble you're in then. Someone needs to burst it. My son came to visit at Christmas and had to GO HOME because he couldn't work with our slow Xplornet internet. And this is common for people miles around. Wake up, toots.
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Jessica Doyle
(@JessicaDoyle) reported
@TalkingNB @CBCNB @ONBCanada Agreed. My internet is awful. I have no choice but to use Xplornet while I wait for Starlink to arrive. Too bad nbgov invested another $40,000,000 into Xplornet tech that is already outdated before it’s even installed on the ground. Starlink would have cost a fraction of this.
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Mike Semeniuk
(@mikejsemeniuk) reported
@Xplornet When we upgraded to the 25mbs, The first few days we got speeds around 10mbs ever since it has been averaging 1 to 2 mbs. I'm paying more for the same speed, and all xplornet tells me is that everything looks good on our end. that's not good service!
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Darcy Timchishen
(@DTimchishen) reported
@Xplornet blocked my reply to their promotion. I asked why they would offer better service for new customers. If they looked after existing customers then new customers would just flow in.
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Metal Wolf
(@m3t4lw01f) reported
My @TELUS mobile plan resets tomorrow and we have used ~99% of our plan data this month (40GB shared between four phones) because our @Xplornet internet has been so terrible this cycle. Luckily Telus knows how to run a network even if I have to worry about getting throttled.
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Nick
(@Nick62289935) reported
@Xplornet @PabloOfficer @xplornet, you know that your aren't going to fix this through "troubleshooting". STOP LYING. Start apologising and backing it up with RESULTS. It's the only hope you have of getting Canadians to forgive you for what you've done to them all these years. #YourDaysAreNumbered