Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Saint John, Montréal, Grande Prairie, Dieppe, Saint-André-Avellin, Rapide-Danseur, London, Edmonton, Toronto, Calgary, Mississauga, Creston, Maugerville and Hearst.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Saint John |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Grande Prairie |
Internet | |
| Dieppe |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet didn’t replace their faulty equipment like I asked them to do months ago, said I just needed a realignment. Now it’s completely broken and I’m still expected to pay full price for a service I won’t be getting at all until at least Tuesday. #xplornetsucks
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Mitch Schwartz 🔥⚡🤙🏼
(@MitchSchwartzCo) reported
@Ivanisawesome @Xplornet I love how they don't think I was smart enough to call support or that I'll somehow get a better answer if I call again.
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Loricat
(@VoosieVooters) reported
@Xplornet How about you get the customer you just hooked up to report back in a couple of months with the actual speeds they are 'enjoying.'
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Kyle Boxall
(@SilverStarAg) reported
@SaskTel @Xplornet @MyAccessCA should be investing in rural communities for better internet services and tens of thousands of rural customers wouldn’t opt to support a certain California company for our internet. 1/2
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Erin Schettler
(@ErinSchettler) reported
@Xplornet shouldn’t your horrific service be getting better since everyone is bailing for @SpaceXStarlink? I can’t even believe I pay you for whatever this is that your providing because it sure as heck isn’t internet service. Can’t wait until I get that email to switch providers
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Glen Gray
(@ggrayfarm) reported
@SilverStarAg We have good internet as we have an xplornet tower in Aylsham but no cell service. Great for fire calls. I can see 3 cell tower lights but can’t call out
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Jake Macneil
(@JakeMacNeil3) reported
@Xplornet You guys should consider rebranding your company name to “We can not explore the internet because it never works”…. Brutal
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leigh ann 🌈❣️⭐️🌕☀️💨💚
(@therealLATat) reported
@davinalytle @Xplornet I bet they blame it on covid. A lot of businesses are using it as an excuse to provide crappy customer service and crappy shipping. Get it together @Xplornet
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@DaveNuss17 U r lucky u got 9. We paid for 10, usually got 5 and service was on/off each day for the past year+. During pandemic when we need to work/study from home, couldn’t spend time at our cottage cuz xplornet sucks. We switched ISP ystdy & internet is faster,cheaper,works nonstop.
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@DohfuVFX @Xplornet We just switched to a new provider. Much faster, $30 less per month, and works 24/7 whereas xplornet wouldn’t work every few hours snd when it worked it was usually much slower than we paid for. We couldnt watch netflix or work from cottage with xplornet, so slow/unreliable.
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@Xplornet get your **** together... no internet for 2 hours and nothing to explain the outage? I'm done with your ****** service as soon as I get my StarLink equipment...
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InvertedCow
(@CowInverted) reported
@Xplornet you Almost make it sound so good But you should tell people that UP To really means 50 Mbps or less and 10 Mbps or less upload, meaning when your fine service is sitting at 15Baud down and so low that Speedtest cannot get a reading for up load, it is still UP TO
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Davina Lytle
(@davinalytle) reported
So, Xplornet finally said they'd come out and do a service, but the person that was supposed to send out the work order forgot??? Are you kidding me, it's been 5 weeks since the first time we called?! @xplornet
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Garth Twitchell
(@GarthTwitchell) reported
Would sure be nice not to have reset my antenna 5-6 times a day to try & get on the correct panel at the @Xplornet tower close to me so I can have moderately acceptable internet. It’s getting a bit tiring. When they talk about poor internet, this is it. @Colin1Best @vankayak
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Todd Botterill
(@botterillsales) reported
@SilverStarAg @StarlinkPage We should start a support group lol, waiting after sending a deposit, can't wait to boot xplornet
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Crystal Gard
(@CrystalGard) reported
Spending over 7 hours on a phone about a package change and still not changed. Get your crap together #xplornet @Xplornet
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ShocK3RMoron!
(@Shockah_OW) reported
@YBN_geno What the flying **** is xplornet
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Davina Lytle
(@davinalytle) reported
Sorry, #TwitterFamily, I'm still having huge issues with my internet...it's there and then it's gone... 😟 They sent out a service guy again today, but he couldn't do anything. Now they're telling me it will be sometime next week before they can try to fix it. @xplornet
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My So-Called Perspective
(@lauren_blogger1) reported
@MrStache9 As well, we’ve had to over over $100 per month for 50GBS of ****-*** Xplornet satellite internet because there’s nothing else. And it doesn’t even work.
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Matrixxxツ
(@SmevyBean) reported
@Xplornet your service is worse than dial up🤡
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@Xplornet During pandemic when husband & sons had to work/study from home, we rarely went to our cottage cuz Xplornet was so damn slow & unreliable despite various tech visits.We upgraded to almost $100/month last summer,still awful. Just switched isp,new service is cheaper,fast&reliable.
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𝕮â𝖑𝖎𝖓𝖊:3
(@Aubrechtova_) reported
i could get a group of orangutans and they could **** out something better then xplornet including customer service wtf man
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Davina Lytle
(@davinalytle) reported
@rainiemainie @Xplornet They sure are, & it's gotten worse since covid...EVERYTHING seems to have gotten worse since covid...all the retailers seem to use it as an excuse not to provide customer service any longer. In my humble opinion of course.😜 #ThingThatMakeYouGoHmmm
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
Been trying to watch YouTube for like a week but @Xplornet is just hot garbage, not to mention they still charge an arm and leg for data services that are capped. In 2021. Can't wait to get rid of this **** ISP.
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Scott MacLean
(@jscottmaclean) reported
If you are looking for internet stay away from @Xplornet we installed it last year at the cottage and had issues all last year. Guess what same issue again this year and they tell me I need to pay for extra coverage. Seasonal account hooked up two months ago and never worked
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Roy Grosfield
(@imkice) reported
@DaveNuss17 @Kotyjo Xplornet was complete unreliable garbage for years. I don’t miss them. #dialUpSpeeds
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Erin Schettler
(@ErinSchettler) reported
@Xplornet You’ve done that before, didn’t fix a thing!
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Chris McGee
(@seeteegee) reported
@pugganoche @kathleenogrady Another option I didn't know existed is Bell Wireless Home, which we're on right now. It works well for us right now. It's Bell, but at least it's not Xplornet. Sorry for all the suggestions. Just trying to help people get off terrible internet.
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Chris McGee
(@seeteegee) reported
@pugganoche @kathleenogrady Omg, Xplornet satellite service is just bad. It might be a long shot, but perhaps starlink could be an option. I know people who have had success with it in this part of the world.
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Michelle
(@Michell25471779) reported
@Xplornet Your service is incredibly bad. I call to find out why its slow and you spin in circles for 2 hours. This happens ALL the time. My internet is EXTREMELY slow yet again. Fix it. 😡