Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Hamilton, Edmonton, Calgary, Coquitlam, Grande Prairie, Brandon, Toronto, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Coquitlam |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dusty
(@DtotheIzzoAcres) reported
@BaldurBarons @Smithfamilyseed But what about them poor folks @Xplornet their excellent customer service and great service rates?
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Hannah Beck
(@HannahBeck17) reported
@KT_Koop @Xplornet This!!!! Craig purchased one of the packages from Elon Musk because we were offered it. Not sure when it will arrive but hopefully it's better. He works from home (all the time not just during Covid) and it's been awful
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Elvis
(@ElvisCavalic) reported
@Pete09904393 @TekSavvyBuzz @CBCNews There is nothing to suggest that the Xplornet management would behave any different is the problem. I don't have a problem with them existing or renting the network, but they don't actually try to improve rural connectivity, they just ***** about big telecom.
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Geoff Bedard ©️
(@Spicoli11) reported
@Smithfamilyseed This service will put companies like Xplornet under for sure! Don’t wish I’ll on anyone but man it’s been. Long time coming for rural customers
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Braydan Partridge
(@Braydoon04) reported
@Allisonfarms @dennydenny1020 50mbps minimum download speed 150 top our TELUS hub and past xplornet internet has never topped 20 in the past decade being a couple miles away I imagine yours is no different better get on it Bradley!
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Metal Wolf
(@m3t4lw01f) reported
My @Xplornet connection is so slow tonight that my weather app isn't updating. Honestly this is a new low.
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Nick
(@Nick62289935) reported
@Xplornet @charlie1105 That's right Charlie, call their support department to have them explain how to unplug/replug for 4 minutes of half-decent service...only to need to do it again, and again... Don't call too often though...they'll block your number like they did to me.
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Chopper Face Posting his Ls Online
(@chopperface69) reported
@TekSavvyBuzz @CBCNews Terrible! I know people who live or have cottages that far out and the best option is Xplornet which I had as my only option for about a year. 100gb cap and speeds too slow for streaming. When I called Bell they said they’d do a campaign if they ever made it to my house.
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Fast Jeff
(@fastjeff) reported
@Xplornet Make it sound like you'd send in techs to fix xplornet's duct taped failing infrastructure and it's only this year you've been failing as an ISP.... xplornet is a terrible ISP. #cancelxplornet
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Keith Murray
(@keithwawanesa) reported
@TerryHyra @Xplornet @starlink Starlink will be no better a year from now. They will over subscribe their service and speeds will be back to Xplornet quality.
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Metal Wolf
(@m3t4lw01f) reported
My internet isn't working because I'm using it too much. According to Xplornet. That's a laugh, considering we can't use it at all. Google wifi says I'm using 0.2mbps down and 0.3mbps up (when it's actually working). Hardly saturating the connection right?
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Stephen Lee
(@stevesbizzs) reported
@Nick62289935 @Xplornet @moseleywilliams I agree Nick, as an Xplornet customer we've had little to no internet for weeks now and the technicians they send out have no explanation. We suspect they've made changes to our service or the traffic management policy is restricting our bandwidth instead of what were paying for
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams I don't even pay for it and I complain its that bad its ******* garbage Mexico has better internet the moon has better internet and that's not a joke it true the moons internet is run by nokia and its 4g xplornet is ******* ****
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Ryan Pederson
(@NESaskFarmer) reported
@aar0nsadler @dennydenny1020 You will miss calling Xplornet for troubleshooting help. Xplornet - “unplug your router for 30 seconds.......how is it now?” Customer- No change still terrible. Xplornet- Well than it’s because of the weather. Have a nice day!
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Deanna Davies
(@DeannaDavies3) reported
@KT_Koop @Xplornet This has been an ongoing issue for years. We lived out your way and this was our reality. When the kids became teens it was impossible to do homework. I can’t imagine the challenges today. So sorry.
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Nyles Desrochers
(@BaldurBarons) reported
@DtotheIzzoAcres @Smithfamilyseed @Xplornet It’s there own fault for caring more about adding too many customers instead of providing quality service to the ones they had.
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Mike Witkowicz
(@MikeWitkowicz) reported
@TerryHyra @Xplornet @starlink 1/2 I think all Canadian internet suppliers went to the same school of customer service, it would be titled "how to own a position and piss off your subscribers". BellMTS this week was no better, deal for 2 years to "new" subscribers significantly cheaper for 2 years.
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Beth
(@BethanyFontaine) reported
Parents don’t have wifi and haven’t had it since yesterday, no help on the phone either, kids missed classes and now gunna miss jets game soon😒 @Xplornet @XplornetES
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Myles Standish Kin Folk
(@myles_kin) reported
I seriously can't wait to get rid of @Xplornet !!!! Hurry up @SpaceXStarlink !!! @FedExHelp get your **** together and move packages already!!
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Elvis
(@ElvisCavalic) reported
@laethyn @TekSavvyBuzz @CBCNews You might be one of the few happy people with rural internet provided by Bell or Xplornet with Bell's network, for the rest of us we get low speeds that The throttled the moment your neighbor puts on Netflix. They just resell and try marketing themselves as the little guy.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Xplornet is sending a tech to point me back at Vanscoy. They admitted on the phone I should never have been left on Martensville as it doesn't meet quality for 25mbps. Shocking, right? Hopefully that gets me through until my Starlink ships.
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Nick
(@Nick62289935) reported
@Xplornet @moseleywilliams Sure wish I had access to internet. Sadly, I'm an Xplornet customer...
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Wes
(@unnervingfalcon) reported
@elonmusk just want to say ty. I got my Starlink sign up email yesterday. I shouldn’t be this excited but my xplornet satellite internet has been soooo bad for years. I’ve had enough of the 20 min to watch a 5 min video at 140 p quality.
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brandon smith
(@brandon90053725) reported
@CRTCeng @CCTS_CPRST I shouldn't have to go through the complaint process again you guys should have did something about Xplornet years ago but still let them provide us with **** service
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams as i struggle to watch 720p you internets not even worth paying for can't wait to switch if I was paying for what we were getting I would have switched to bell by now even tho I'm moving your service and company is a 20-year joke i am surprised you have not been sued
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Beth
(@BethanyFontaine) reported
Parents haven’t had internet since yesterday, kids missed classes in morning and now missing the jets game this evening 😒 no help on phone #xplornet @Xplornet
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Jessica Stitchman
(@JessicaStitchm1) reported
@Xplornet how can you be accepting new customers when you can’t adequately provide service for the ones you already have?
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A-A Ron
(@aar0nsadler) reported
@dennydenny1020 I just ordered too. I was just thinking before we moved out here I was still paying $99/mo for gigabit fibre service in Ontario. I won’t complain though, still gonna be better than Xplornet or Sasktel
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mas
(@thepooppack) reported
now that all xplornet customers are leaving the service just got better??? so ur tellin me there was too many people
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Sean Sopata
(@laethyn) reported
@ElvisCavalic @TekSavvyBuzz @CBCNews I often run at dial-up speeds. And the issue is that a 600$ hardware cost is an entry price far too high for many people. And again: xplornet -> 120 Bell -> 140 Starlink -> 120 All with similar top bit speeds and latency. Only one of them has an upfront cost.