Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Moncton, Spruce Grove, Brampton, Calgary, Bolton, Montréal, Edmonton, Halifax, Charlottetown, Brantford, Cambridge, Whitefish, Pierrefonds, Toronto and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Donnacona |
Internet | |
| Moncton |
Internet | |
| Spruce Grove |
Wi-fi | |
| Brampton |
Internet | |
| Calgary |
Internet | |
| Bolton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Darci Semeschuk
(@DSemeschuk) reported
@adrienneivey @Xplornet Oh this is the story of my life; pay for 25, get 3. And expensive! They say too many people on. Can’t stream a movie. Guy comes out, changes a cord, no improvement. Tells me to upgrade to 50 and it might be better. Terrible service from @Xplornet. Looking into Starlink.
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Doug McGregor
(@DOUG_MCGR) reported
@Xplornet Hey guys .... what's up? We've been down for over two hours (internet + phone). Can't get through to tech support.
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Dave M 🇨🇦
(@DaveMunrosCat) reported
I'm going to put a deposit on Starlink internet. The location where we purchased land can only be served by regular satelite internet like xplornet. 200 gigs, and they slow your internet down. And its useless for gaming. We use about 10 to 15 gigs daily.
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Justus Hickey 🇨🇦
(@justushickey) reported
I am 15 minutes into being a #Starlink customer, and I can't remember ever being happier with a purchase. Looking forward to the call with @Xplornet very, very much.
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet I have done this in the past and it improved my service for a while and then it just dropped back to horrible service. Last time I was told to just buy a better package. My package I last signed up for promised up to 5 Mbps on a regular basis. I rarely even get 1.
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Lomaxcat
(@VoosieVooters) reported
@warwalker You should be. Xplornet promises everything and delivers virtually nothing but the monthly bill. Support has been useless. If I had any other choice for internet, I would leave them in a heartbeat. This morning, 1.1 mbps down, with 2.0s loaded latency, 1.5 mbps up.
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Patricia
(@shoofleye) reported
@Xplornet Don't do it. I used to put Bell & Roger's down, but now I'd give a big toe to be able to have their service again.
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Common Cents 🇨🇦
(@Aucoining) reported
🖕 @Xplornet So happy I've got @SpaceXStarlink now, 1000X better but nice BS tactic not allowing me to cancel my account because my wife's name is on the account even though I'm authorized to make changes "just not cancel". Waste my time and hers, I hope you go bankrupt.
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BLACKMARKET
(@PSN_BLACKMARKET) reported
@elonmusk @engineers_feed Wish I had starlink at my place in Canada. My Xplornet is garbage. The deposit wait time for starlink is killing me and my family slowly.
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet please fix your service in the Bethany area. 0.1 download tonight. Also, please don't suggest I call in to talk to a service technician. That shouldn't be the solution, it should just be better service.
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🇺🇦🇨🇦Story_Of_My_Life_1973🇨🇦🇺🇦
(@LaurieAllen19) reported
@Xplornet Sadly there's nothing you can do. I have been flogging this dead horse of internet for just over a year now (Been a customer for 15+ years before this nightmare) with MULTIPLE site assessments, "upgrades", etc. all for naught. Our little hamlet has been left to the wolves.
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Rob Ferguson
(@RRMF13) reported
@Xplornet 34 min wait time great service.
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Denise Miller
(@DeniseMiller76) reported
@56kz2slow @KingstonLsd This is the worst wind I can recall in a while. I am scared my @Xplornet antenna is going to get ripped off my roof! Its all fun and games until the internet is gone. LOL!
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J. Kelland Perry
(@JenKellandPerry) reported
@jnp709 No problems with Xplornet!
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InvertedCow
(@CowInverted) reported
@Xplornet Keep in mind that 0.0 Mps is still "UP TO" 50 Mps Thus is the "quality service" that Xplore net scammers provide
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Darren.H.
(@DarrenH10722554) reported
@adrienneivey @Xplornet Sask tel is terrible and it’s gotten worse and worse over the past few years!
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Dom
(@IAmMeJustDom) reported
Hey @xplornet fox your crap! I need to work and I can’t even load one page
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Rob Ferguson
(@RRMF13) reported
@Xplornet So after finally getting through to someone, they need to send someone out to replace their equipment, that I originally paid for and also pay a monthly rental fee for, now somehow I’m responsible for paying for the faulty equipment and service fee? What am I renting?
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Common Cents 🇨🇦
(@Aucoining) reported
@Xplornet @SpaceXStarlink Oh and then you kept my wife on the damn phone for 20 mins with a bunch of nonsense, "please hold", etc. NO JUST CANCEL THE DAMN ACCOUNT!!!!! PATHETIC!
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Justus Hickey 🇨🇦
(@justushickey) reported
I might record the conversation with @Xplornet when I cancel because I got #Starlink It will likely be the 10,000th time the person on the other end has had the exact same conversation.
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Rob Ferguson
(@RRMF13) reported
@Xplornet So I can sit on hold because you’re “experiencing higher than normal calls” to be told to unplug my power supplies and that the problem is my equipment and I need to buy another router?
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🇺🇦
(@warwalker) reported
Any of my tweeps on LTE Wireless internet? Xplornet is expanding service to our area. I thought it was going to be fibre to home, but turns out it's "4G Fixed Wireless". Website claims 50Mbps down, 10 up is possible. I am dubious. Should I be?
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Marc Lanteigne
(@56kz2slow) reported
@DeniseMiller76 @KingstonLsd @Xplornet My wife feels the same way about the weather station, but she never looks up there, so she won't notice.
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Robert Mcelroy
(@RobertStope1973) reported
@justushickey @Xplornet Even trying to cancel is a painful experience. Satisfying though.
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Corey M
(@HuronHunter92) reported
@Xplornet why does your service suck all the time?.. internet is down
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Steve
(@stevelaycock44) reported
@Xplornet so you have an outage in Western Quebec. Any idea when it will be resolved?
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John Guelly🌱🚜🇨🇦
(@WheatGeerJJ) reported
@redwoodacres @hugewalleye @Chris_bauer_LL Ouch. I think we will keep what we have as its been pretty good. Way better than the Xplornet crap we had 10 yrs ago.
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Devon Walker
(@Walkerfarm306) reported
@adrienneivey @Xplornet Easily the worst service provider i’ve ever dealt with. Terrible Terrible Terrible.
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AA-Ron
(@aar0nsadler) reported
@EarEigna @SteveS62 As crazy as this may sound, I found my experience with xplornet didn’t align with that of most others. I paid for 25mbps service and almost always found I got 30-35 consistently, and no down time ever.
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Crystal
(@Ctbp1999) reported
@Xplornet Oh I’ve tried. It’s not an issue you’re willing to fix. Your service is substandard