Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (76%)
-
Wi-fi (12%)
-
Total Blackout (8%)
-
E-mail (2%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Calgary, Vancouver, North York, Saskatoon, Edmonton, Olds, Toronto, Mississauga, Chatham, Brandon, Caledonia, Kitchener, Steinbach and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| North York |
Internet | |
| Saskatoon |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
🇨🇦The Hoof Trimmer🇨🇦
(@CousineauAlbert) reported
@tenwattandrew @Xplornet needs to get their act together. The days of slow internet are no longer acceptable. A $30 discount for 3 mths (That never occurred on my statement) is also not acceptable.
-
jasper
(@jaspernamez) reported
@Xplornet fix ur **** its been over an hour without internet. im wasting my data
-
Michael Thomlinson
(@miket136) reported
@NinesCatudio I gave up on Xplornet years ago; it was always the same story “we’re upgrading our equipment, service has improved!” But it never did.
-
Nep
(@Nep03034037) reported
@FeministHousew1 @Xplornet Yea there just full of **** they ended up blocking me lol they really do care for the customers
-
Sarah Saccomanno
(@SarahSaccomanno) reported
@C_LeroyRoberts @StarlinkPage Rural Ontarian here- really ready to ditch the a-holes at Xplornet for ripping us off for slow throttled internet the last how many years
-
Nep
(@Nep03034037) reported
@VTCrimson @JirjisLuca @Xplornet Thats actually ****** these guys are unfucking real can't believe they get away with this ****
-
My So-Called Perspective
(@lauren_blogger1) reported
@SucksXplornet @Xplornet Such ****-*** service. They keep wanting you to call them because there are so many reasons why your internet isn’t working. No, it’s just YOU. This isn’t Blackberry..a battery pull isn’t fixing garbage service. So thankful for that 1 min of YouTube 🖕🖕
-
brandon
(@billgatescooka) reported
@Xplornet Basically if you just deliver good service and not lie and do shady things maybe people wouldn’t be so mad at Xplornet all the time me included also I like how you are simply trying to just bury tweets and block people to make it seem as people are satisfied
-
Nine's Catudio
(@NinesCatudio) reported
@miket136 After many years of being a happy Shaw customer, I dived into Xplornet swamp after moving rural. Last fall I cut all ties. I could not pay for 1 MBPS the price of the promised "improved" 10 MBPS. My cell provider delivered a good plan. I only Hotspot anymore.
-
Heidi Young
(@HeidiYo12647035) reported
from
Deer Lake, Newfoundland and Labrador
@Xplornet Hahaha you guys don’t give a sh**t about the service or your customers. All you care about is the money. Thief’s. You rob people.
-
Pete Archer
(@MaizeingPete) reported
@CousineauAlbert @tenwattandrew @Xplornet They are always the worst option it seems. Trouble is sometimes they r the only option
-
brandon
(@billgatescooka) reported
@Xplornet You will probably block me for this when all anybody has wanted is just for you to fix your service and you never cared until something else was available as I already said three times but considering you cant use a calculator to divide the bandwidth on your cells or grade 3 math
-
Chrys
(@chasinlife) reported
@kingstonist I hope so. I have a kingston address but the only option for internet for me is Xplornet. It's slow and very expensive. I think many ppl on the outskirts are in same boat.
-
Izabela 🇨🇦
(@thecastle85) reported
from
Leamington, Ontario
@Xplornet where is our wifi? Neighbours affected too..... spotty wifi for over 24 h. Help
-
brandon
(@billgatescooka) reported
@Xplornet Will literally give you 80 Kbps for a download sometimes when your oversold towers are congested you said weather doesn’t affect your service and will it minorly affects your fixed wireless service to say this about your satellite services it’s just absurd
-
Carter Hays
(@CMBH_wpg) reported
@Xplornet Too bad the farmers that subscribe to your service won’t be able to participate.
-
Jordan Leroux
(@jordan_leroux) reported
@Xplornet 4th weekend in a row internet is down. #EpicFail Your support team is nice but I don’t want to talk to them every weekend.
-
Jenny Kash
(@KashJM) reported
@Xplornet going on day 2 with absolutely no internet, what's your response to mandatory work from home directions when this is the service you provide? Was told it would be back on last night, about to start another work day and still nothing
-
Heather
(@HeatherTownFink) reported
@Xplornet my internet is down AGAIN!! Ughhhhh....central Alberta.
-
Andreea Carmen
(@Andreea00113823) reported
@Xplornet Did he also find interet service? Mine has been deliberately shut down by @Xplornet . They are unwilling to own up to their mistake. @Xplornet is the worst!
-
Heather
(@HeatherTownFink) reported
@Xplornet why oh why does my service keeping dropping. For two weeks now, stops and starts, drops off completely and have to power cycle it. It was good for so long and now...crap. It is extremely important to be online with kids at home!!! Be better.
-
brandon
(@billgatescooka) reported
@Xplornet I know that my tower is getting upgraded and I’m more than happy with the people just doing their job by phoning me because they’re not the cause of my service being slow yes you’re upgrading and building more towers and you’re fixing your service but you deliberately
-
Katie 🇨🇦🌸
(@communik8e) reported
from
Municipal District of Foothills No. 31, Alberta
@jizzard56 @TELUS Yes, we’ve had it before. It was terrible, too. But apparently @Xplornet has improved its services. We just called them. We have had it with Telus!!!
-
Nep
(@Nep03034037) reported
@Xplornet Fix ur ******* service like holy hell no one gives a ****
-
Nobody
(@FuckinRikki) reported
Xplornet is the worst internet providing service I’ve ever used, had people come out 3 times in the past 5 months don’t get what I pay for and 95% of the time it’s not even working. -1/10
-
Joshua McLean
(@DuartJosh) reported
@Xplornet 4 plus hours of no service following two weeks of sub 10Mbps on download. Remind me again why we pay you $100 plus per month?
-
brandon
(@billgatescooka) reported
@Xplornet And then when other options come finally you upgrade like you didn’t oversell in the first place Business is business but you’re literally shady as hell based on my experience you provide minimal service and only upgrade when you have to you were only going to do 100 with 5G
-
brandon
(@billgatescooka) reported
@Xplornet Oversold your towers in the past and fixing them now that there’s other options doesn’t make that right not to say I wouldn’t be satisfied with the service working but you know what you did and Because of that me and several other people are still being affected
-
Rika Edwards
(@Lucy4141) reported
Hey @Xplornet - it’s been over a week since our custom business domain has been down. No resolution after hours on the phone w/ your tech team. The pandemic is difficult enough on small business, you’ve further marginalized our ability to run a business during lockdown.
-
brandon
(@billgatescooka) reported
@Xplornet And now you’re doing gigabit to compete with starlink you have no interest in the customers them self only to sell what you have to and make money I know in the past you would upgrade some towers but it would never be enough to fix your speed issues