Xplore

Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 09/20/2024 07:00

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (80%)

    Internet (80%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Red Deer, Toronto, Hazelbrook, Hagersville, Cambridge, Spruce Grove, Brant, Montréal, Surrey, Cumberland Bay, Innisfil, Edmonton, Vancouver, Winnipeg and St. John's.

Loading map, please wait...
City Problem Type Report Time
CanadaRed Deer Internet
CanadaToronto Wi-fi
CanadaHazelbrook Internet
CanadaHagersville Internet
CanadaCambridge Internet
CanadaSpruce Grove Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • DeboraBons Debora Bonsignore (@DeboraBons) reported

    @Xplornet I ended up waiting 2.5hrs. The speed is still ongoing and is no where near where it should be. Instead of full credits for 3 months they noted a $50 credit which sounds unreasonable for service issues where I was unable to use internet. Account: 1165631

  • BranderScott scott brander (@BranderScott) reported

    @Xplornet Why don't you take a moment to fix your shitty internet and service???? God i can't wait for starlink

  • ygleboeuf Yves-Gabriel Leboeuf (@ygleboeuf) reported

    @elonmusk can you pleeeeease get me on Starlink beta? 😌 in a Quebec isolated area with extremely bad satellite connection from @Xplornet

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet fix ur service

  • Airman2820 Eric MacGillivary (@Airman2820) reported

    @Xplornet This is by far the worst internet I’ve ever had. I’m getting 900-1000 ping with not even 1mb a second download speed. This also ends up being the most expensive internet provider. It’s very ironic because it’s horrible. FIX IT.

  • DHBrewing Chris (@DHBrewing) reported

    @Xplornet Sorry xplornet service has been up and down like a yo-yo including most of New Year’s Eve and day, just saw this now... so you’ll forgive me for not actually being able to reply until I turned on cell data.

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Xplornet Most people would appreciate usable internet service instead of platitudes.

  • DealWithIt1983 Don't Cry Over Spilt Milk (@DealWithIt1983) reported

    @Xplornet if you guys don't stop with your throttling crap. You're going to be responsible for kids not being able to do home schooling. Get your crap together. Don't bother with your typical generic response. I've already talked to you on the phone and got a BS explanation.

  • ptskloostra Dave Kloostra (@ptskloostra) reported

    @Shawridgefarm Our internet has been fine all through the first lockdown. About a month ago, we get a flyer, @Xplornet is offering faster speeds. Now our internet sucks. Been out more in last month than previous 8 or so years we have been with them. Stupid slow speeds also

  • sideen_dan Dan Sideen (@sideen_dan) reported

    @Synthon61 Yes, an unhappy Xplornet customer. Wireless connection to their tower. That's not the problem - they simply don't have enough bandwidth, especially in the late afternoon & evening, Who is your provider?

  • deerblaster1 Jay Collins (@deerblaster1) reported

    @ctvwinnipeg @Xplornet internet speeds are so bad I hope my kids don’t fall behind!

  • CAWguy J.L. 1285 (@CAWguy) reported

    @JesseBrown @sula_greene Yeah, it was awesome when Xplornet purchased our local, rural ISP, then promptly shut it down leaving us with nothing.

  • onetwothreemike onetwothreemike (@onetwothreemike) reported

    @i_like_soup_ @bootscootnbouji @Xplornet I can't find the laugh button. Seriously. Xplornet sucks and only morons praise them.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Up to, poor guy doesn't even know he's straight up getting lied to. The xplornet customers should start paying "up to" 100% of our bills.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I am using mobile data to access online services, thanks to Xplornet and their "traffic management policies" destroying my connection. Maybe I should start sending my bill for that back to @Xplornet every month since they're not providing the service they're advertising.

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet why are you stupid

  • glektarssza G'lek (@glektarssza) reported

    @Xplornet @smPhreakazoyd Is this a joke? You want to SELL additional services in response to a question about if you have plans to help Ontarians out during these hard times?

  • bookaholic36 TaniaL (@bookaholic36) reported

    @JesseBrown @sula_greene In some rural areas, xplornet won’t even add any new customers (who have no alternatives) because they chose not to upgrade their service. Unreal.

  • MeghanDClark Meghan Clark (@MeghanDClark) reported

    Why is @Xplornet allowed to throttle speed in the evening, just when I want to watch some Bridgerton? It’s a completely useless service between 5 and 11 p.m.

  • TheOrac93482874 TheOracle (@TheOrac93482874) reported

    @Unsilent17 @Xplornet Everything keeps locking up. Phone service hit and miss too.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet why don't u get the ******* hint, all ur customers hate u, and the service u provide.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet What'd help is more data, you cheap bastards.

  • BoilardMichel michel boilard (@BoilardMichel) reported

    @Unsilent17 @Xplornet did that ! throw my computer out the window , it didnt help

  • Unsilent17 There's NO pandemic! 𝓛𝓪𝓭𝔂𝓠𝓲𝓽𝓶𝓸🇨🇦 (@Unsilent17) reported

    Am I the only one having internet issues tonight? Anyone see this? OMG I'm going to heave the entire computer thru my new front window. @Xplornet are there LTE issues? Can't even access that account. Not in mood for another phone call. argh

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet "Finding an ISP that actually works" is hardly adapting or innovating, but it is what's required the thrive. Maybe you could attempt to actually serve your customers and help out with that? Might be asking too much of @APLenehan to give up some of that cash though.

  • HagertyChad Chad Hagerty (@HagertyChad) reported

    @k_mcbc @Xplornet #xplornet is a joke. Put them right up there with #bell. Haven’t had internet since Dec 23. Tech came and got it working for 4hrs yesterday and now gone again. 3 kids starting remote learning Monday. Cancelled service and went with #WTC 🤞

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet stupid ******* dog snatchers!!!

  • glektarssza G'lek (@glektarssza) reported

    @Xplornet is a complete and utter joke. One hour I get 1 MB/s and the next I would be better off using dial-up. This has been going on for months. Their webpage loads blazing fast when every other website times out, including Google. Burn in hell, you predatory piece of ****.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet Too bad your side is an oversold piece of **** that can’t even push out enough speed to play 1080p

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Actually read like: We hope they paid their internet bills because we'll chuck em out and care nothing for their hardships as xplornet is a greed driven, promise breaking, vastly out of date, dithering, ISP that runs under the banner of cronyism and self-service.