Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Brantford, Calgary, Toronto, Brampton, Montréal, Spruce Grove, Kitchener, Ottawa, Mississauga, Guelph, Halifax, Saint John, Edmonton, Moncton and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Brantford |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Brampton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Wheatland County
(@Wheatlandcounty) reported
𝙇𝙄𝙑𝙀 | #WheatlandCouncil made a motion to provide a letter of support to Xplornet Communications Inc. for their proposal to the Universal Broadband Fund.
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Nick
(@Nick62289935) reported
@Xplornet And right beside the pot of gold at the end of the rainbow is the rest of your internet speed! Thieves. Crooks. Liars. 9 Days now waiting for a tech support call...
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Metal Wolf
(@m3t4lw01f) reported
@CableXJ @Xplornet Five years ago would have been the time. They've sowed so much anger and distrust that even if they fix their stuff, most customers will jump ship regardless.
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Eric Frey
(@OneMorePatch) reported
@KMal_T8N I feel your pain. I hate Xplornet and swore I'd never use their service again. So they acquired our WISP and service has been garbage since. I can't wait to give them the double middle fingers on my way out the door.
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Fast Jeff
(@fastjeff) reported
@Xplornet With all these pointless pictures, I'm starting to get an idea of why xplornet's service is so bad. Their "tech"s waste a lot of money going to random rural locations to take pictures and not service any of the equipment. Avoid xplornet, they are a terrible ISP.
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Dave Rooney
(@daverooneyca) reported
@ALL_CAPS Yes! When we lived in rural Stittsville we had crappy Xplornet until we were lucky enough to get Community Fibre. I’d like to go rural again at some point, but didn’t want to go back to Xplornet’s crap. Starlink makes that possible again!
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Nick
(@Nick62289935) reported
Amazing how @xplornet keeps telling me that they "haven't blocked my phone number" to prevent me from calling in to troubleshoot their terrible service, yet they are THE ONLY number that can't be dialed from my phone...weird, huh?
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Nick
(@Nick62289935) reported
@Xplornet EIGHT DAYS I've been waiting now for "troubleshooting" to fix your "known issue" with the network, as you clearly stated to CCTS in defence of your terrible service. If you have a "known issue" delivering service, why are you still charging full price for it??? Absolute Crooks.
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Metal Wolf
(@m3t4lw01f) reported
When @Xplornet offers to discount your bill because they can't live up to the advertising let them know they should be reimbursing you for subscriptions you can't access because of how awful they are. Netflix, Prime, Disney, Xbox Live, Stadia, iRacing, the list goes on...
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JWG
(@buddydog09) reported
@Xplornet AHAHAHAHAHAHAAHAH - "UP TO" - you guys should be ashamed of yourselves!!!!!!!! Ya just like you provide me 'up to" 25 MBps. Never once seen over 4 MBps. You are snake oil sales people.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet did u know ur an isp, and people pay u for a service that u barely provide. **** u guys suck.
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Nick
(@Nick62289935) reported
@karlin_george @Xplornet 1/2 Please update your CCTS complaint as you learn more... I'm currently involved in my second CCTS complaint with them. There was no outcome really from the first, but they punished me for filing that complaint by SLASHING my speeds and cutting my internet off multiple times/day
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@OneMorePatch @mrdeclanregan Previously we had Xplornet with a 900ms latency at 10mbps with 100GB data cap then down to 1mbps. And a DSL that we were lucky to sustain 2mbps. Also, had an LTE hot spot that gave us 400 MB of data for $520 a month.
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TracyRimmer
(@TracyRimmer) reported
@Xplornet Could you maybe stop posting photos of animals and start supplying the service you’re being paid for? Maybe?
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Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @SpaceX A friend that lives 8km south of me randomly tried and got in just now. I think I am *just* out of range to the north of their service area. I'm willing to put up with a downtime with this because I already have hours of downtime daily with Xplornet!
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet this pic just goes to show how full of **** u guys really are.
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Nick
(@Nick62289935) reported
@cbraedley @Xplornet For anyone thinking about becoming a customer...These guys replied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.
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Nancy Payne
(@NPayneEditor) reported
@Xplornet Any idea how long service will be out in the area northeast of Lindsay, Ontario?
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Nick
(@Nick62289935) reported
@Fred_Wreck1983 @Xplornet No idea. I've been waiting 8 days for them to troubleshoot. They responded to my CCTS investigation with a letter stating that they have a "known issue" with their network/equipment...this actually their defence for not providing what they are charging for!
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Nick
(@Nick62289935) reported
@Xplornet Now NINE (9) DAYS I've been waiting now for "troubleshooting" to fix your "known issue" with the network, as you clearly stated to CCTS in defence of your terrible service. If you have a "known issue" delivering service, why are you still charging full price for it??? Crooks.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet, please explain how my download speed is 33kbps and my upload still 1.8mbps.. If my upload is capable of at least that, shouldn't the download as well? How's *that* work? Don't bother with an answer. You're plainly incompetent at running a network.
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yo
(@Khrunts) reported
Yo @Xplornet your internet sucks *** 👍
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Mike James
(@MikeJam19153378) reported
I wonder what will happen to @Xplornet once more re-sellers and starlink are up and running? Between their service, data-caps, pricing, and sometimes brutal customer service is it really worth it?
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Fast Jeff
(@fastjeff) reported
@Xplornet And if you're on xplornet, you're probably on day 386 of the same old crap with xplornet. Much like Groundhog Day, the movie, it goes on and on and on and xplornet doesn't seem to care. Avoid xplornet, they are a horrible ISP.
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Amy Urquhart
(@PureMagicAmy) reported
from
Alnwick/Haldimand, Ontario
.@Xplornet are there known issues in Northumberland County? Have been without internet service since about 4 pm yesterday. #xplornet
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Nancy Payne
(@NPayneEditor) reported
Three and a half hours on the phone with @Xplornet including a call dropped by @bell_support after an hour on hold. Nothing solved. Too late to reach the service company today. I live in southern Ontario minutes from a town of 20,000. This is the digital divide.
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Nick
(@Nick62289935) reported
@karlin_george @Xplornet My second investigation is still ongoing, but their response as to why I am getting slow speeds is that it's not "punishment", rather they "have a known issue" that prevents them from providing what they charge for... Be Careful...you will probably be punished too.
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Nick
(@Nick62289935) reported
@Xplornet EIGHT DAYS I've been waiting now for "troubleshooting" to fix your "known issue" with the network, as you clearly stated to CCTS in defence of your terrible service. If you have a "known issue" delivering service, why are you still charging full price for it??? Absolute Crooks.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Well Xplornet today is a great day. Just got my invitation for the Starlink beta. Finally an end in site to your over priced shitty service.
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Metal Wolf
(@m3t4lw01f) reported
@ztlaidlaw I am eventually going to upgrade my 1X to a Series X but I'll probably go for All Access in a few months from now. Unless, of course, Xplornet fixes their ****, then I'll just stick to Stadia.