Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Regina, Bracebridge, Toronto, Flin Flon, Dieppe, Provost, Brampton, Moncton, Caledonia and London.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Montréal |
Internet | |
| Vaudreuil-Dorion |
Internet | |
| Calgary |
Internet | |
| Saskatoon |
Wi-fi | |
| Regina |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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NorthwindTaniiia
(@NorthwindTania) reported
The wifi in my area has been down for hours now. Any updates on when we will have it back up and running? @Xplornet
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m3t4lw01f
(@m3t4lw01f) reported
Curious that the Xplornet support Twitter seems to have vanished as well... Wonder why that is? Too difficult to keep up with all the people complaining about the terrible service?
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m3t4lw01f
(@m3t4lw01f) reported
Today there was an unknown vehicle in my yard. My daughter noticed. My cameras didn't. You know why? Because @Xplornet is Canada's worst ISP and my entire network ceases to function if I enable video recording on my security cameras, even at the lowest quality settings.
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Lewis
(@lewisbron) reported
If I was the ceo of Xplornet I would live in fear everyday hoping my buyers don’t burn down my house. If I worked for bell or Rogers or even Shaw I would be ashamed to be in the same category as Xplornet and Xplornet shouldn’t even be in the same category
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Sandra Steeds
(@SandraSteeds) reported
from
Brant, Ontario
@Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻
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Lewis
(@lewisbron) reported
Ik someone is reading this and is laughing their *** off but instead you should get off your ******* *** before it falls off and at least try to fix this ******* mess of an internet provider called Xplornet. Worst ******* internet, not only in Canada but I would say in the world
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
At least @elonmusk doesn’t block and censor users like 👍 @Xplornet unless they criticize him for something that he does wrong 😑 or don’t support his business 👨💼 practised otherwise besides being critical
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Kristina Just
(@Kristinamom) reported
@Xplornet your internet not working by yorkton sk. University students need to write online exams and hand in papers. Get your crap together. Phone call to helpline cut off too! Unacceptable!
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Bernadette Mason
(@bernie_mason) reported
@Xplornet 1/4 Xplornet service today maybe 3 hours on the phone with your service reps 4 hours resolution zero worst customer service I have ever seen.
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Stephanie Schultz
(@StephanieSchul4) reported
@Xplornet service has been down since 8:30am! We are in a pandemic and internet is a necessity for people to work! When I called, I was told it would only be down for a few hours. Can I get an eta of when it will be fixed so I can make alternate work arrangement if necessary?
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Bernadette Mason
(@bernie_mason) reported
@Xplornet 3/4 blaming our iPads blaming the electricity in our home, blaming our laptop stop the blaming game and give us service
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet your network still sucks. It's been days of barely working Internet. On top of months of not providing close to the service you're advertising. @APLenehan do you care? Or is all you care about the revenue? You know we don't have other options. Your monopoly must die.
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A.C.A.B ~ All Commies Are Brainlets!
(@WestIndependent) reported
@NorthwindTania @Xplornet Been down for 16+ hours here
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InvertedCow
(@CowInverted) reported
Once again that "Highspeed" "Quality" Internet provided by @Xplornet right on time at 530 pm like clockwork that whole 500 Kps! Nothing like trying to make money online when you cannot even stay connected. Thanks for that awesome service Xplornet @SucksXplornet
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Sherrie Bellegarde
(@Miyo_Takosiw) reported
@Xplornet when will service be back up in SK?? And don't ask for my account info...We've already called earlier today at around 12:30CST and were told Xplornet is having issues. What's the ETA on having them fixed??
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Talk New Brunswick
(@TalkingNB) reported
@ridgeback_the @monctonSJlawyer @poitrasCBC She has a right to be concerned for her riding. What was announced was shitty Xplornet. You hear more complaints about that service than you ever do anything positive.
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Von
(@DatVonGuy) reported
@lewisbron @CCI_Wireless @Xplornet Lol I don’t know. Service was ok before. Just went for ****. Then I found out about the business acquisition.
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Greg Baillie
(@virgovida) reported
@Xplornet Did that yesterday, still the same issue and others in our area with same issue. This is more than just our house.
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Bernadette Mason
(@bernie_mason) reported
Can @Xplornet tell me why I am paying for internet & telephone service that is down more that it’s up. during this pandemic we are to stay away from family and friends and connect through internet etc yet the service we have had it was installed last month is almost nonexistent
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here, anything about actual xplornet service. I think their marketing team is a chicken pecking at a keyboard.
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🥓🌹🥓Bacon! 🌹🥓🌹
(@NotSayin5) reported
@Xplornet Xplornet a useless internet service , cancelled the service had a credit given to me the week before because the service was so bad & they have negated $80 credit off a fixed income senior citizen & also charge me $250 for the removal & recovery of the modem, shameful!!!
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Tyler Burns
(@windypopfarm) reported
@SilverStarAg Is that the 25Mbs plan? All I know is that everyone switched to Xplornet out here and it all went to crap. Now I’m back to access and it’s smooth sailing again.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet I would LOVE to upload a photo for this, but I use you guys as my ISP and I haven't had a good enough connection to upload anything for three days. Thanks for distracting everyone from how terrible you are with a neat little contest though. Was this @APLenehan's brilliant idea?
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Bernadette Mason
(@bernie_mason) reported
@Xplornet 4/4 worst customer service I have ever seen. Service has been almost non existent since installed. Service and customer service suck big time
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m3t4lw01f
(@m3t4lw01f) reported
@brettjpetch @Xplornet Any recommendations? I haven't had what I'd consider "Internet access" in days at this point. As soon as Starlink is available I'm kicking this garbage to the curb. It can't be worse, right?
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Lewis
(@lewisbron) reported
@Xplornet your internet is so **** I have to put in my schedule three days ahead of time to check my email so I can give Xplornet a enough time to ******* load it. If I wanted to download a new game that just came out the earliest I would be able to play would be 30 days later
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m3t4lw01f
(@m3t4lw01f) reported
How is it that Google Assistant is completely non-functional, Twitter is completely dead, yet I can watch a show on Netflix no problem and YouTube will let me stream a video at 7mbps? Then I do a speed test and my connection tests <1mbps. This makes no sense @Xplornet.
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Lewis
(@lewisbron) reported
because of how ******* slow your download speed is. If I want to watch a 2 minute long 1080p video on how to get faster internet I would have to wait a whole ******* month for that video to load and just for that video to tell me that if I have Xplornet to just lose hope
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Hurry Up @SpaceXStarlink
(@AtTheDogPatch) reported
Tried to stream NFL Thursday Night on Amazon tonight. Not possible on my @xplornet “HighSpeed LTE”. Please hurry @SpaceXStarlink Let more of us subscribe. @JustinTrudeau develop a support to make initial purchase affordable.