Xplornet Outage

@Xplornet I feel bad. I cancelled my service with you guys tonight. It just wasn't reliable enough. It worked great for a while then it would just buffer like crazy. Thanks to everyone I dealt with! You guys were great there are just too many bugs I'm thinking congestion!

@fordnation @AMOPolicy well will you please ask @Xplornet to stop using the expression "up to" on their promised delivery of service- many of their customers are not getting anything like they are paying for.

@DealWit79925749 @CBCNews @Xplornet @CRTCeng Mmm, supply and demand, low demand with a large area to supply equals higher costs, pretty much why we all pay higher rates, double our population and rates should go down accordingly

@CBCNews Yet I still pay $90/month for a 5Mbps plan with @Xplornet because where I live that's my only option. The @CRTCeng needs to start cracking down on companies like them that take advantage of rural customers...

@Sarah1Helm @Xplornet @Xplornet easily the worst company I’ve been involved with

@Xplornet - Internet down yet again. 24-48 hours for a call to make an appointment with a technician and no internet service until then... #ruralinternetsucks

@Xplornet has such great customer service that their solution to complete crap slow internet is to hang up on their disgruntled customers rather than try work with them to solve the problem. Called Monday . On hold 1.5 hrs to get a call back...on Wednesday

@XplornetSupport xplornet is literally the worst company I’ve dealt with, I keep getting the run around for 2 and a half months, no one can help me apparently.

@Xplornet Installed our new home phone kit as per instructions. Received my email with phone number and activation confirmation . Of course the phone does not work. Spent 1:20 waiting to speak to service and another 1/2 hour only to be told we can’t fix the problem. Not fit

@LuisAllegretti @MithuValika @CanadianGreens options IF we could get sat xplornet 100 gigs for $100 ( a down grade from our old one slightly cheaper for 100 gigs $75 or so), cell service which net would have been a couple of hundred a month. w our expensive tower we were able to get unlimited via teksavvy for under $50.

Beware of @Xplornet . It sucks and must be destroyed. !!!!

Desperately seeking a rural internet network other than @Xplornet So tired of this unreliable network!

@XplornetSupport Hi @Xplornet, when you call me back this will get done. I was only on hold today for an hour, spoke to a representative who put me on hold for another hour who told me only a technician could help, where I was transferred and told I could only leave a message at this time.

@NorthofSeven @Xplornet Ugh! @Xplornet is the worst. So much $ for it and zero reliability here. Glad it’s back up and running for you!

@Xplornet Your customer service is terrible, my parents will not have internet or phone until Sept 5 because you can't properly install your product. My dad has a heart condition. Suppose he has an issue in the middle of the night and can't call 911. @john_vanthof @AnthonyRota

Hey @MaximeBernier I assume the @peoplespca won't be giving bribe money to companies like @bell and @Xplornet their service sucks, and customer service is even worse.. let's open up Canada to other isp's so we can actually get some quality, affordable internet

Hey @MaximeBernier I assume the @peoplespca won't be giving bribe money to companies like @bell and @Xplornet their services sucks, and customer service is even worse.. let's open up Canada to other isp's so we cab actually get some quality, affordable internet

@XplornetSupport @Xplornet I appreciate that you say "call back when the internet drops again" but it takes over an hour to get through to you, and Everytime I finally get a person, it's working again. This is NOT good customer service, and I'm getting really annoyed

@Xplornet been having a lot of problems with my internet lately. Every time I try to call I’m hit with an astonishing wait time. I don’t have 73 mins to wait on the phone. I just want my internet to stop crashing out on me. I put a heck of a lot of money for it every month.

@XplornetSupport Nope. Not downloading your app. And the website is not easily navigated. Also hoping once @Xplornet fixes its mistake I’ll never have to deal with this company again. Such a nightmare of customer service.

@DeniseMiller76 @XplornetSupport @Xplornet I called today and they had the option for a call back so I didn’t need to wait on hold. They called back in about the same time the estimated wait was. Awesome customer service!!

Ok, now I’m mad… 42 minutes on hold, and @Xplornet hung up on me.. how do I fix my internet if I can’t get through to you fools.. @XplornetSupport

@Xplornet doesn’t deserve the customer service reps they have working for them. Hannah in Woodstock New Brunswick deserves a raise. Great service.

Another great day to be an @Xplornet customer. Service is non-functional. 38 minute wait to speak with customer service due to “higher than normal” call volumes. It’s not higher than normal if it’s the norm. 38 minute wait coming up.

@GaryMooneyPEC @Xplornet We're paying for lte service that's supposed to give us up to 25 mps and we rarely get more than 5.

@xplornet Continuing very poor download speeds from the Consecon location. Often one-tenth of the contracted speed of 5 Mbps. Tried to watch streaming video last evening of a sports event. Got only sound, and only sometimes. As soon as we have an alternative supplier, we're gone.

@Matthew_Dyck3 @Bell_MTS good luck! We've had fiber in our area for years but it's not connected. I finally switched to xplornet out of pure frustration. If BellMTS ever get their shit together I'll maybe switch back. So far it's been much better speeds for us.

@landon707 @BaldurBarons They’ve got as good of customer service at Xplornet 😂

@bigbushelsag @XplornetES We were on netset too. Had a few issues with net set but never was on hold more than ten minutes and they always got it fixed right away. Wait for close to an hour with Xplornet unless you call at 4 am. Never fixed it and switched to VISP now after 2 months of issues

@CBCNews The reason satellite internet is slow. 1. install 3 dishes a day - this is a sat for the whole north america. Its overloaded. 2. People stream at peak hours = serice unuseable 3. Xplornet needs to throttle streaming to share the bandwidth!

@RogersHelps my buddy with xplornet has the ability to play all of his games on ps4 why is this company such a joke give us some kind of time frame to fix the problem and refund me some of my bill

Rural internet would have meant that internet never really caught on as a thing. #xplornet

@CRTCeng We need more competition for WSP, @Xplornet has a monopoly with their over priced, saturated and generally poor service.

@AndrewGagnon @Xplornet When we receive a complaint, we review it to determine whether it falls within our mandate. You can call us at 1-888-221-1687 for further clarifications.

25 minutes in with @XplornetSupport. Surprisingly, still no resolution. I’m not actually surprised. This poor guy won’t be able to fix it unless he comes out and fixes the over subscribed towers. @Xplornet must be so frustrating to work for.

13 minutes into an @XplornetSupport call. I don’t know how many times we must go over the same troubleshooting. The problem is @Xplornet hardware, not user side.

@CCTS_CPRST @Xplornet Been having the same issues for several years. Apparently this falls outside of the timeline for complaints.

Two minutes of pre-recorded messages about all the current issues @Xplornet has. After that, another prerecorded message about higher than normal call volume (that plays every time I have called them). 35 minute wait to talk to tech support. I hate @Xplornet service.

@CCTS_CPRST must deal with a lot of frustrated @Xplornet customers. Service is unreliable and not as advertised.

Would be really nice if @Xplornet could provide a level of service where more than one device could use the internet at a time. Always upgrading “early next year” (for the last three years). #slow #expensive #useless

Y'know what's great @Xplornet ... get a promo email saying 'new and better service' is in my area with a promo code and then being told "sorry this isn't actually available for you" way to get my hopes up :| #XplornetSUCKS

Future Of Internet Power Over 1 million Aussies select Optus as their internet service provider. A static IP address with Xplornet helps you entry the Internet with a dedicated IP handle that doesn’t change. Dan program kehamilan ini telah di dukung dan direkomendasikan ole…

@bjmedeiros @Xplornet Getting really slow service in Notre dame du laus service cuts off

.@FP_Champagne , @INFC_Eng , @BernJordanMP , Xplornet Communications to expand fixed wireless Internet service , St Martin's , NB , $40 000 000 , NB , #Ottawaspends LPC Riding M

@APLenehan @BernJordanMP @BlaineHiggs @Gov_NB @cib_en Your internet service in Muskoka doesn’t deliver what is promised. It is very disappointing. The speed is so slow it is practically useless! #xplornet

@SeanMor27198990 @Twitter @YouTube @Google @Xplornet @Nin_SmashBros @Sora_Sakurai @kirby @NintendoSwitchC @Makiko_Ohmoto @TamamoNoMeemoo @FateEXTELLA I will support you

@zainichijapan @Twitter @YouTube @Google @Xplornet @Nin_SmashBros @Sora_Sakurai At least my guilt over Smash Bros isn’t as bad as the youtuber felt towards Ramar Larkin Jones as long as my parents and caregivers don’t notice the Twitter Activity that’s all that matters or if I get @Xplornet to sell autonomous RV to my house with 5G then I can be fine

@zainichijapan @Twitter @YouTube @Google @Xplornet @Nin_SmashBros @Sora_Sakurai I sometimes feel a sense of guilt over Smash Bros because a fake user blocked me just like when a YouTuber said that he will never support the Pokémon Company ever again after they sue one of their fans for copyright infringement ©

@zainichijapan @Twitter @YouTube @Google @Xplornet At least one Smash Bros Fan on Twitter used his Tamamo Twitter Account to take advantage of me and then he blocked me which was kind of rude even though I wanted to take a break from Sakurai after getting blocked on Sakurai’s Parody Twitter Account called @Nin_SmashBros

@APLenehan @Xplornet @BernJordanMP @NavdeepSBains @MarcSerreMP @ISED_CA I’ve been an @Xplornet customer for a number of years in Muskoka. You constantly over-promise and under-deliver. The speed is so slow that it is practically useless.

@alKaszL @fordnation @Xplornet Xplorenet doesnt get a dime from me because they "cant provide service". My neighbours can get it but i cant

@Xplornet I sure wish that lte service would come to 52 French village rd York county n.b. I'd hook it up immediately!

@harrislemon @Xplornet @Bell The people of @XplornetSupport are fantastic, but the hardware is shit. I really feel bad for them having to listen to people complain all day because their employer is bad at their job. #prayforsupport

@AndrewGagnon @Xplornet @Bell That’s a whole different level of terrible

@postie242 @Xplornet No problem, Jim. I know it's frustrating. I'm in McGregor, too, and have to wait as well. I have Bell now. I can watch Netflix OK but trying to upload video is almost impossible.

@Xplornet I think it’s gonna go down from the last 10% to the last 5% rating NO ZEROS ALLOWED cause I’m slightly inappropriate and imperfect and innocent 😇 as a human being 👨

@CBCAlerts Xplornet satelite internet already exists (overpriced). I am tweeting this on their network right now.

@LaurieScottPC @fordnation @MonteMcNaughton @erniehardeman Seeing is believing is all I can say. After years of Xplornet I'm sick of the outrageous prices and very very poor internet!!

@mrcraigbeckett @SteveClarkPC @Xplornet I heard they were bumping ppl to cheaper unlimited services but damn that traffic shaping is horrendous.

@SteveClarkPC Well @xplornet wasn't good for me one of the worst companies I have dealt with