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Xplore

Xplore Outage Report

Why is my Xplore service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 6: Problems at Xplore

Xplore is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Montréal, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, and Markham.

CityProblem TypeReport Time
Montréal Internet 8 minutes ago
Montréal Internet 2 hours ago
Montréal Internet 2 hours ago
Toronto Internet 2 days ago
Brampton Internet 2 days ago
Thurso Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • RitzerCameron
    Cameron Ritzer (@RitzerCameron) reported

    @Xplornet 2 hours on hold and no answer. If you can’t talk to me don’t expect me to pay your bills for a service I do not use

  • dgouldca
    Derek Gould (@dgouldca) reported

    @JimCaseNL I have a dish at my cabin; marginal cell reception, not enough signal for xplornet, but other than an occasional dropout for a few seconds, Starlink works fine.

  • davidreddekopp
    David Reddekopp 💉💉💉 (He/Him) (@davidreddekopp) reported

    @Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)

  • Irngutaq2
    Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Rain causing no satellite signal > TV and Xplornet. First time my Xplornet is affected

  • TheRealRevJames
    Platypus of Death 🇨🇦🏒🌮 (@TheRealRevJames) reported

    @EamonCyr @Ougrew12 I live in a very rural area that only offered Bell DSL or Xplornet, both are terrible. Starlink became available here, and I signed up, immediately. I haven't regretted for a minute.

  • JIloski
    Jugo Iloski (@JIloski) reported

    @Xplornet LTE home internet service is maddening...tower is down yet again in McGregor...how are we not given a bill credit during outage periods...why don't you have a service that sends outages to customers by text or email! 🧐🙄🫤

  • Steveo71T
    Stephen Brosinsky (@Steveo71T) reported

    @Xplornet Don’t buy Xplornet - they cannot deliver and throttle your speed. Very poor service!!

  • NicGignac
    Nicolas Gignac (@NicGignac) reported

    @Xplornet any reason for an outage in New Brunswick?

  • BGill2012
    Bill Gill (@BGill2012) reported

    @Xplornet can someone explain why a house with no service for 3 yrs still gets charged every month, and then you will not credit the time back? #poor service # wouldnotreccomend

  • infactNotTuco
    Tuco (@infactNotTuco) reported

    @Xplornet thanks for the legitimate worst internet service I've used

  • philm5035
    Phil Moran (@philm5035) reported

    @Xplornet @XploreMobile This service is the worst!!!!

  • jaja92628832
    Ian Lafferty (@jaja92628832) reported

    @BellMediaPR Bell, let's talk. I just switched from bell cellular service to Telus and my satellite from bell to Xplornet. At much cheaper cost btw. There are consequences to treating female broadcaster's like ****!

  • davinalytle
    Davina Lytle (@davinalytle) reported

    Hey guys, sorry I haven't been on much, but my internet keeps going down...this time is been 16 days! They're saying they don't support what THEY made us set up initially & won't fix it. @Xplornet

  • Johnny_TV2
    JohnnyTV2 (@Johnny_TV2) reported

    I am so ridiculously fed up with rural internet. Can't even do basic **** half the time because xplornet can't handle streaming ******* video if it's even functioning to begin with.

  • MadsTS
    Mads Sandbakken (@MadsTS) reported

    @Kanye_Invest Are you on @Xplornet as well? The provider of poor internet in rural Canada? That have literally gauged on me for years. Thank God they finally getting some competition. And will probably soon be bankrupt as loyal long time customers are not valued.

  • AJTHREEHFILMS
    AJ3H FILMS (@AJTHREEHFILMS) reported

    @Xplornet @rainkeltoia42 It's 2022 and not to point the finger at any one internet provider but it's a damn shame that we are still crying out for reliable Singal since the birth of the pubic domain in 1993.

  • very_sherrie
    Sherrie Stoodley (@very_sherrie) reported

    @Juleflower @Xplornet I am off of the Gulf Shore Rd. and without Xplornet as well. It has been a problem for weeks, many calls made and no results! Why isn't the tower fixed yet? Why do we have to pay for a service we are not receiving?

  • Odog913
    Odog913 (@Odog913) reported from The Archipelago, Ontario

    @Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario

  • rainkeltoia42
    Alicia Cram (@rainkeltoia42) reported

    @Xplornet @NicGignac There are lots of people waiting for your update on the NB outage. Like no ETA from your tech support AT ALL. Any info?

  • gregandrushko
    gregandru🇺🇸🇨🇦 (@gregandrushko) reported

    @Xplornet I have been an xplornet customer for years. I rarely complained about anything. Then they said I needed a free upgrade if my radio antennae and modem. I didn't want to do but they talked me into it. 2 weeks later, no internet and I'm pissed. More to come.

  • CraftWildrose
    Wildrose Craft ******** (@CraftWildrose) reported

    @Xplornet Slow *** internet! Just get starlink. Pay 100 for 900kbps max from xplornet or pay 120 for 4mbs with starlink

  • randsmarchants
    Richard (@randsmarchants) reported

    @Xplornet is it just me or does it seem to take forever to get a service tech guy.

  • CrxptoWingMan
    Crypto WingMan (@CrxptoWingMan) reported

    @Xplornet With no accountability to your customers. You do suck. Your up to 5mb 10mb 50mb etc with no guarantee minimum. I had many problems with your system. Oversold towers is not a problem with people flocking to Starlink now is it?

  • randsmarchants
    Richard (@randsmarchants) reported

    @Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service

  • JoHolypoker
    Jo Dee (@JoHolypoker) reported

    I have to give credit where credit is due. Xplornet customer service has vastly improved. @Xplornet

  • justme20202020
    Klootzak 🇨🇦🇳🇱🐐 (@justme20202020) reported

    @Xplornet They call it fixed, so a temporary bandage 🤕 what a **** show.

  • very_sherrie
    Sherrie Stoodley (@very_sherrie) reported

    @Xplornet how long do we have to wait for an internet connection that doesn't drop several times a day? I called you today and was told there is a problem with the tower & they don't know when it will be fixed... not acceptable!

  • Juleflower
    Julia Wilson (@Juleflower) reported

    @very_sherrie @Xplornet I don’t know what the problem is to be honest. It seems each call there is another reason. We are not paying for the month of august. So you can probably get the month free - but it doesn’t cover the cost of all the data being used. So frustrating!

  • Juleflower
    Julia Wilson (@Juleflower) reported

    @Xplornet Our internet has been out for 3 weeks now. Dan R drive in Pugwash NS. Still no solution from your company.

  • AJTHREEHFILMS
    AJ3H FILMS (@AJTHREEHFILMS) reported

    @Xplornet @rainkeltoia42 A discount on the service would be nice. 👍