Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon Boomhour
(@GordonBoomhour) reported
@SpaceXStarlink @elonmusk When can we sign up for service in Ontario. Approx 44 Lat. My kids cannot do homeschooling with Xplornet most of the time and I have no other options. I signed up for beta in July.
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Eric
(@Eric_Chenel) reported
@Xplornet What the hell is going on? We've been down since 12pm on Wednesday, could this maintenance not be done overnight or on a weekend??
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet with ur service? I don't think so, they wouldn't be able to upload **** all !!!
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Kevin Porter
(@kevdevlyn) reported
@Xplornet They will be lucky if they get 5 Mbps on Xplornets **** service.
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Fast Jeff
(@fastjeff) reported
@Xplornet To me, this honestly hurts their reputation more than it helps xplornets. If Xplornet thought I was doing good, I'd probably rethink my whole business strategy because xplornet is a terrible ISP. Honestly, their data plans are stuck in 2012.
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Kim Fullerton
(@kimfullerton) reported
@debEbanks @XplornetES Yuck I used xplornet in the early 2000s. Satellite. Horrible service horrible customer service. Dumped them and went to Bell cellular. Bell had the infastructure.
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Ryan
(@Ryan13051531) reported
@Xplornet I have waited well over a week for a response to my email for support. Ive been paying for a service that is nowhere close to what I signed up for. I can’t even stream. This is ridiculous. I can’t even get through to get someone to cancel this garbage service.
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Shampoo Chugger
(@ShampooChugger) reported
@Xplornet Tf u mean “as I can see”... I can’t see ****, it’s not loading
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Ian
(@IanMcPHE7T2) reported
@Xplornet 40km from Toronto paying $123 per month for high speed is a joke. Gaps in coverage, brutally slow speeds etc. I can’t work from home. Kids can’t do their online classes. Wtfk!
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Chad Peters
(@cpwcsk) reported
@saskpower has been out since 3 yesterday in Beechy area. We kept our @SaskTel landlines for use in an emergency and now they are down. Not even a dial tone. For once I am thankful for @Xplornet satellite service that is actually working, or else we would be cut off. #1950sLife
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Good idea... Burning down your own equipment to collect the insurance before Starlink puts you out of business is a sound business strategy.
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Shauna Mikel
(@424Shauna) reported
@Xplornet you really need to figure out internet in the rural areas. We are paying full price for internet that never fully works and have two stressed out elementary students that can’t log in with their teacher.
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m3t4lw01f
(@m3t4lw01f) reported
@XplornetES #FunFactFriday - In a unique marketing ploy, @Xplornet advertised a service for unlimited high speed rural internet promising things they knew they couldn't deliver! Each user was given only a fraction of what was promised, with some unable to even work from home. #MarketingFails
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Ian
(@IanMcPHE7T2) reported
@Xplornet @kevdevlyn I even rented their hub router after being told by them that it was much faster than my lynksys router. Bullshit. $123 per month for a 1.5 Mg download “speed”. My home security camera is useless when the signal creeps along. That’s when there is a signal. I’m using phone data
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Virtual Nonsense
(@PaulRenaud613) reported
@Xplornet are your DNS servers down? Have not had satelite internet sonce midnight last night.
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zelium
(@ze1ium) reported
@Xplornet I would reach out to your tech support but sometimes I really don’t feel like waiting 3 and a half goddamn hours for some dude to tell me to restart my router
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Charles Braedley
(@cbraedley) reported
While this transmission tower problem may not be the fault of @Xplornet, the answers provided by the support team are completely unacceptable. How long before this tower is fixed?
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Rob Good
(@medic969) reported
@Xplornet Are you throttling down that tower like all the others?.....I don’t even get close to the 10Mbps I am supposed to.....it’s like having dialup internet 30yrs ago again.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Do you think the Digital Service Squad could help fix your awful service? Asking for a friend.
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Loricat
(@VoosieVooters) reported
@Xplornet @Ryan13051531 You're getting an increased number of calls because your service is terrible. Your troubleshooting is useless. Stop the fake apologies and start providing the service you sell.
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Ian
(@IanMcPHE7T2) reported
@SucksXplornet I’m 40 km from downtown Toronto in a rural are NW of the city. No fibe. No Bell. Just shitty xplornet for $123 a month and it’s down frequently. Even when it “works” maybe 3mg download I’m posting this on phone data because, guess what, no signal
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m3t4lw01f
(@m3t4lw01f) reported
@Katy_marsh86 @Xplornet There's nothing wrong with Xplornet. You pay the bill, the money goes into @APLenehan's pocket. No problem! How dare you suggest we are anything other than just a cash cow. You'll get what Xplornet gives you and you'll LIKE IT!
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Scabz_
(@scabz__) reported
Waiting for @SpaceXStarlink seems as slow as my @Xplornet internet.... I had to turn off my wifi to send this tweet.... So bad.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet I am so happy I'm no longer a xplornet customer. **** THIS COMPANY. @Xplornet BUT STILL DONT THINK IM GOIN TO STOP LETTING PEOPLE KNOW HOW AWFUL YOU GUYS ARE. BUT DONT WORRY ILL STILL BE TROLLING.
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Fast Jeff
(@fastjeff) reported
@Xplornet People getting covids and xplornet trying to make it worse by threatening them with terrible service.
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Ian
(@IanMcPHE7T2) reported
@Xplornet @kevdevlyn Yeah that doesn’t work and you know it. Tech just says their check shows I’m getting a signal when my devices say “can’t connect” no signal. It’s all bullshit
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Cape Pine Weather
(@CapePineWeather) reported
@Xplornet any update on outage in Trepassey NL ? Started at 1500LT Jan 14. #Xplornetoutage
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Moe G
(@moegaultier) reported
@Mark_Goldberg @Xplornet @CNN That's great, however, the CRTC is misleading. I suspect the avg numbers are being propped up by urban areas with fibre. Also misleading is this "up to 50mbps" nonsense... I'm a Starlink client now and enjoying the vast improvement in service, despite the occasional issue.
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zelium
(@ze1ium) reported
@Xplornet I’m so ******* done with you as an isp my internet has gone out so many ******* times during class it’s unbearable, **** you I hope you crumble when starlink comes out
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Christopher McLaughlin
(@svhs1985) reported
Come-on @xplornet, its been several day since my @Samsung email hasn't been able to send/receive emails on 3 different Samsung devices. Please fix the problem.