Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary, Grande Prairie, Newmarket and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
||
| Winnipeg |
Internet | |
| Toronto |
Internet | |
| West Kelowna |
Internet | |
| Kitchener |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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The KraKEN
(@KenBauer) reported
@Xplornet Thanks, but it's not a tech support issue, it's just oversubscribed. It's all time of day. First thing in the morning? Great! Late afternoon/evening? Don't bother. Too many people all drinking from the same hose, and everyone being stuck at home is exasperating the situation.
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dale kornelsen
(@dkornels) reported
@Xplornet @rammyramramram Yes your service is crap!! Terrible. Pay for 50 down and get maybe 6 on average
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cait
(@_spookshow) reported
Usually our internet with @Xplornet is fantastic. But lately it's been horrible and literally at the worst timing. Its finals week and I have a final tomorrow morning that I am unable to study for and I'm extra nervous that I won't be able to connect to the internet to write it
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m3t4lw01f
(@m3t4lw01f) reported
Jeff from E-Clip IT Solutions in Saskatoon has the worst job in the world. He gets to fix broken @Xplornet stuff. He was at my house today. On my roof. In -23C weather. He'll be coming back later tonight to finish. Fingers crossed things improve on Martensville tower.
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lt pete mitchell
(@ltpmitchell) reported
@virgovida @Xplornet @virgovida don't fall for their tricks. Calling their support number will just put you on endless hold while they tell you they're having problems with long wait times.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet **** i hate ur company
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!
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m3t4lw01f
(@m3t4lw01f) reported
@OneLinders @Xplornet Xplornet makes all kinds of promises they never keep. What makes 5G special or different?
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet If my other local option wasn't capped at 200GB I'd go back in a heartbeat. But 200GB for a home connection is laughable, especially with things like security cameras, school and work. A consistent quality of service, even if it's 10mbps, isn't an unrealistic expectation.
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Fast Jeff
(@fastjeff) reported
@Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.
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DaveMcG
(@FuzzyGross) reported
Literally 5 min after I get off the phone with @Xplornet , service goes down AGAIN. I live with a LTC worker and a person who has stage 5 cancer and NEED access at ALL times, yet when I call I get told nothing can be done. Maybe @globalnews, @CTVNews would like to talk to you
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Cindy Doroschuk
(@fontgirl) reported
@Xplornet answer your phone. I’m trying to complain about your service or lack there of. 🤬
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Cory 🆎
(@trainvalet) reported
On @Xplornet I average 6 mbps for the service they advertise "up to" 25 mbps. Xplornet isn't high speed internet.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet That's great @Xplornet but maybe if you spent as much effort in maintaining your network as you do riding on the coat tails of art shows to get free publicity, your customers wouldnt hate you with the passion of a million suns
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m3t4lw01f
(@m3t4lw01f) reported
@OneLinders I'm not convinced Xplornet has the ability to offer any of the services they advertise, "game changing" technology or not. My 25mbps service has been running at 2mbps max for days. Will 5G magically fix their oversold infrastructure?
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet Tell him to bring his ladder to my house and fix your shitty internet
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet That's awesome. But what does it have in relation with an ISP whose can't run a network?
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.
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Just Karen
(@KarenHoffman5) reported
@Xplornet Please explain why you advertise unlimited internet when you don't provide unlimited internet. My plan says unlimited but when I call in, the voice robot reports that my service is currently in a "limited" state. That's.Not. Unlimited.
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upbeat❄️
(@Upbeat2k) reported
stopping in after a few months to say @Xplornet is literally the worst ISP on the planet and I hope they go bankrupt. you steal your customers money and don’t even hide it. throttling so bad i can’t open a web browser. **** too and **** your shitty ceo @APLenehan
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Lewis
(@lewisbron) reported
@Xplornet almost 6am and your internet is still ****.
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Cory 🆎
(@trainvalet) reported
@Xplornet I've tried that before. I get the usual info. I know how to operate my computer. These slow downs are on your side. These is frustrating, but there will be competition soon.
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet fix my internet you illiterate **** head, give me the specs that i pay a way overpriced price for
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Ian
(@ayrporte) reported
Ok @Xplornet after 4 years of uninterrupted service we "upgraded" to your LTE Its been down 3 times in last 10days. Wasted 6 fn hours of my time on your customer service lines. Tonight the "17 min " wait is 49 minutes so far.... Young lad trying 2 write university Finals. #fail
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Speaking of pandemics, do you have any plans to actually make your network usable for people that need to connect to work VPNs, or are you just waiting out the vaccine until the pressure is off and you can continue to do nothing to help your captives?
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Scott Fawcett
(@ScottFphotos) reported
@Xplornet this is the second time this month that I wake up and my internet is not working. Your turn around time for fixing it was 36 hours last time. That's unacceptable for those of us that work from home.
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Rob Van Builder
(@RobVanBuilder) reported
@Xplornet there is a disconnect between local installers and tower maintenance. A new tower went up about 2km away and within line of site. Potential customers cannot get a signal. Local installer tried everything and thinks it the tower. Can I get the write person to talk to?
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Loricat
(@VoosieVooters) reported
@m3t4lw01f @Xplornet Exactly. I have no other option at all currently, as I cannot get a decent signal from the only other local supplier. People have moved from this road to get away from Xplornet.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet @Xplornet "hey, everyone look at our seven towers!" Residents of Ramara : "you mean the seven that never seem to work?"