Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Cambridge, Midland, Edmonton, Olds, Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Mississauga, Chatham, Brandon and Caledonia.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Wi-fi | |
| Midland |
Internet | |
| Midland |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Bruce Moose
(@moose_bruce) reported
@Xplornet Yeah I'm not doing that since your garbage is down once again.
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G Wald
(@GMWald) reported
@Xplornet Faster internet??!?!?? What a hellish lie!! I’m on a 25 mbps plan and my speed right now was 2.78 mbps. Garbage 🗑
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Richard Ranger
(@RichardRanger8) reported
@Xplornet @XploreMobile Your service is dog ****
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Dwayne Winseck
(@mediamorphis) reported
In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.
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Kporter
(@the_wellnessmom) reported
@Xplornet Are you having any outages? I just had my dish realigned last week, and now my internet is not working.... again.... 😑
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
This just in, @Xplornet is a piece of **** AGAIN I cannot count how many times I've lost internet these past two weeks I AT LEAST have not had internet from when I woke up at 6:30am to now (11:15am) and I'm sure it's not going to be back anytime soon, as per usual
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Karen Gillan
(@KGCrown) reported
@Xplornet why does the service in Chesley Ontario start cutting out and in at 8:00pm almost every night?
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Paula Bruce
(@PaulaSunBruce) reported
@Xplornet the internet sucks again today!
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Richard Ranger
(@RichardRanger8) reported
@APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.
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Elon Tusk
(@Elon_R_Tusk) reported
@Xplornet #Saskatchewan residents can get a LOT more bandwidth and actually be able to use Netflix by switching to @SpaceX #Starlink systems. Xplornet is high latency, high cost, bad value.
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InvertedCow
(@CowInverted) reported
@Xplornet or in another way: You just got an ugly eyesore tower shoved on the scenic areas of your neibourhood, So you can now enjoy the unstable , unreliable and overpriced "Up to" Speed of 50Mps OR LESS. Or you can contact @SpaceXStarlink For highspeed unlimited internet
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Dwayne Winseck
(@mediamorphis) reported
The idea that replacing a 4th mobile operator that has spurred lower prices, bigger data plans & better service in ON, AB & BC w/ Xplornet whose fate wld turn on Rogers doing what is @ odds w/ its interests & that regulators could monitor things afterwards is a fairy tale. 10/
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Craig
(@CraKelPureScous) reported
@Xplornet Outage this morning? Nothing connecting, Fraserville, ON
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Sean
(@ottawareferee) reported
I had an @Xplornet representative today tell me that due to "traffic management" they were not going to provide the service that they've been charging me for the last three years. Basically, they take your money but don't supply the agreed upon service. Buyer beware!
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Chuck Summers
(@ChuckSummers15) reported
@Xplornet They will get to visit the dog over and over again, until the customer gives up and just accept that they will never get anything close to what is promised from the isp. At that point they will stop calling, because it's a waste of time and too late to get out of the contract.
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
Yes and Xplornet does not see fit to equip their node tower sites with backup EMER generators yet biz and govts want us all to drop old ways and do everything online, Doesn't work when power fails at least OTA TV used to cover rural MB widely
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Dwayne Winseck
(@mediamorphis) reported
This article does not cover the idea that a Rogers/Xplornet deal wld involve a network sharing agreement but that'd be folly b/c it assumes Rogers would do what it’s interests are 180° opposed to: support a new formidable 4th mobile operator to replace one that already exists. 8/
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G Wald
(@GMWald) reported
@Xplornet Improved?? I wonder where that’s hiding! I must’ve gotten their garbage!!!!
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SK Jo
(@invigilator4) reported
Holy. Up and running in under 5 minutes. Now the fun of calling Xplornet and sitting on hold for an hour to cancel their garbage
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Josh Waito
(@JoshWaito) reported
Any other rural Canadians tired of their fast reliable internet service provider being bought and destroyed by xplornet?
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Chuck Summers
(@ChuckSummers15) reported
@Xplornet I feel bad for them.
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Bruce Moose
(@moose_bruce) reported
@Xplornet I genuinely don't know how you guys are still in business. The constant outages across the board and angry coustmers you think would be enough for you to get your crap together. Every week I deal with slow speeds and outages. STOP ROBBING PEOPLE!
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JB
(@jeaubin5) reported
@John_Capobianco Nice! What was available at your place before? Bell only offer 5mbps at my place, but Xplornet is not bad where I live. Bell said they will install Fiber 3 years ago at the house, still no sign of them.
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wes swainson
(@WSwainson) reported
@Xplornet Since@Xplornet took over our server CCI Wireless, our internet service has been terrible. Is it just the windy weather?
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🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️
(@custardpuppy) reported
Hour almost 14 of having no internet @Xplornet I'm literally losing my **** in boredom, I can't do any of the work I have to do and my service is so bad I can't even like watch a video or something
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Carry on my wayward son
(@AH_probs) reported
@goldbcklechaser I’ve been looking in to Stalin’s and I I think we will be getting it. Xplornet is terrible
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Steve Filer
(@NockAndLoose) reported
@Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?
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cujowilsonv
(@cujowilsonv) reported
@Xplornet any update as to when the outage outside of woodstock NB will be rectified?
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Sally Sim
(@sim_sally) reported
@Xplornet when will the internet be back up and running in the Kawartha Lakes area? It’s been days of crappy service and none at all today