Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (77%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Regina, Bracebridge, Toronto, Flin Flon, Dieppe, Provost, Brampton, Moncton, Caledonia and London.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Montréal |
Internet | |
| Vaudreuil-Dorion |
Internet | |
| Calgary |
Internet | |
| Saskatoon |
Wi-fi | |
| Regina |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Neko
(@n3k0y02) reported
@Xplornet 1.5 hrs, primarily on hold; I have had more than my share of Xplornet for 1 day! 😑 Issue was ultimately resolved once I reached a supervisor. I'm a new client & made more calls to technical and billing support in the last several weeks than in my 5 years with #ShawCable /1
-
Loricat
(@VoosieVooters) reported
@nateglubish Certainly in ON, Xplornet is the worst ISP available, and unfortunately, the ONLY ISP available to many rural residents. Gov't needs to stop sending any money to this company until they start providing the service people are paying for but not receiving.
-
GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@SpaceXStarlink in less than 24.... I can't wait to drop @Xplornet and their ****** service...
-
zoen!
(@zoenloll) reported
@Xplornet FIX UR ****** *** WIFI SO MY GOD CONTROLLER DUO CAN PLAY WITHOUT WHINING PLS I BEG UR SHITCAN INTERNET HOLY **** EVERY 2 SECONDS THIS KIDS CRYING ABOUT 700 PING AND PACKET LOSS @Crimson734 love u babe
-
Clay KlyxY Vautrin
(@KlyxYcs) reported
@Xplornet past week and a half with your stupid *** customer service too. useless ***** where its never an issue with the internet but no one can ******* use it
-
busterflash
(@truebusterflash) reported
**** I hate @xplornet. Worst rural internet service EVER! Hey @SpaceXStarlink can’t wait for you please hurry up.
-
WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet well we have "entwr excuse here" You offer 75mbs/5mbs Never got it once I should charge you for the lies
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Haha, I saw the ads I was like "oh **** sure, that'll be a good service with no problems at all...." I don't get how this company stays in business. I would have been better off not even having their service and relied on mobile data.
-
Neko
(@n3k0y02) reported
@xplornet As I am sharing my issue with Xplornet, details about said issue, and frustrations, I get put on hold WITHOUT any warning... WOW... Didn't even let me finish talking or give a warning. Absolutely bonkers!!
-
Windrun
(@CooganatWindrun) reported
@Xplornet I really, really wish I could ‘like’ your tweet. Since you took over from my previous provider, Silo, my internet is spotty at best. Please do better. If your predecessor did it right, there is no excuse for your unacceptable service.
-
Christy Visser
(@CVP45) reported
Rural internet. There has to be something better the @Xplornet in Simcoe county. I spend way too much time arguing with the help desk that it doesn’t work. What else is out there???
-
Libby Davies
(@LibbyDavies) reported
We just gave up on @Xplornet because it was just such poor unreliable internet coverage (& expensive) but wow closing account is even worse - a rip off! #poorservice #comsumerreports #alert
-
Brian Evans
(@brian9306) reported
@bealangi @MarcDesgagne1 Xplornet is rolling out their new LTE cellphone based service, up to 50 mbps wireless. Depends if they have towers and line of sight to your place. It's mostly rural and smaller towns, but I quite like it, had it for around 6 months. Bell is rolling out a similar service.
-
Dan K
(@Feefyou) reported
from
Brant, Ontario
@Xplornet This is redundant as ive called and emailed and no one is doing anything. My support ticket has been continually ignored. Please get something in motion. The ball has been in your court for over a month.
-
Bob Sinclair
(@bob_sinclair76) reported
@VictorFedeli @Telesat Is this the company that runs Xplornet? I get crappy satellite service at exorbitant prices. I'm on an island that's very close to North Bay. I can't even get cell service. If I could, I'd hotspot my phone and my problems would be solved. How are people going to afford this?
-
Sarah
(@huhwhatya) reported
@Xplornet It's been a full month since I ordered your service still not installed. Last week the tech called and cancelled my install as you have not sent him any modems. This is a terrible start tech is from Pembroke, when are you sending more equip?
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Absolutely life changing. About the only thing that doesn't work reliably is Google Stadia (or other game streaming services). My work VPN even stays connected most of the day if I need it. I also haven't heard my 15 year old complain once about the internet since, so .......
-
Purple Sky
(@isleofpurple) reported
Xplornet not working….. again….
-
Bryce Vaughn
(@brycevaughn53) reported
@elonmusk my Starlink package came in and along with a few others in an isolated community in Oxford House, Mb. Can. We're all going to get rid of the @Xplornet's slow and very expensive "high speed" service. The whole people in the community are planning to get Starlink internet
-
MY Bulls 2022 Champs
(@GKurjata) reported
Xplornet bought out my ISP that was awesome for Rural Alberta, worked pretty damn good for over 3 years. Back to not having internet from 10pm to 7am. These companies are so ******* predatory and so ******* corrupt. Actually hoping we can get Starlink. **** Xplornet.
-
WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet and gaming is like dragging your ***** across glass for a mile. Get your internet straight, ffs your **** internet makes me want to pull my hair out it is so trash. If you cant offer a minimum of 50mbs average, give me my ******* money back
-
✨StarBuck_83✨
(@StarBuck_83) reported
With the release of @Xplornet 's new 50/10 internet package, seems my internet is now suffering due to the sheer lack of any gives a **** from this company. Let's just over sell what we can't provide. It's pure lunacy that there is no other options from any other company...
-
Middle of the Road and Driven Over
(@middle_over) reported
@strathconian Forgive my ignorance on the issue, but why can people in rural areas not subscribe to one of the satellite internet services, such as xplornet?
-
dr revenue
(@marcOverIt) reported
@StephenPunwasi @Bryson_M They give millions to garbage companies like Xplornet who waste 80% of it on putting fliers in mailboxes instead of reliable connectivity
-
Kard
(@Kardious) reported
@CowInverted @SucksXplornet @Xplornet Broken record
-
RAD🇨🇦
(@Richard61773513) reported
@ONinfra @simcoecounty High speed internet, or more crap @Xplornet ? There is a big difference.
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet i mounted a cell booster antenna on the mast that was still on the roof from the previous owner... That said, zero signal from Telus would have still been better than Xplornet. ;-)
-
Clay KlyxY Vautrin
(@KlyxYcs) reported
@Xplornet 70% packet loss, internet cuts out anytime someone opens a browser. can you guys fix your **** for ***** sake
-
Brandie Harrop
(@BrandieHarrop) reported
@middle_over @strathconian We have tried xplornet, mcsnet, Telus, bell, Syban, and others that are no longer around. Part of the issue is they over sell the tower taking on more clients than the tower can service. Resulting in crap service for everyone. Crap service that they are charging $150/month for.
-
Sherrie Bellegarde
(@Miyo_Takosiw) reported
@Xplornet Not happy with the service these last days. Was told issues would be fixed by this morning here in SK, Yorkton area. Still had to power cycle my modem and router twice so far in the last 20 minutes. I don't recommend Xplornet unless one has no other choice :'(