Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Coquitlam, Rapide-Danseur, Cambridge, Maple, Winnipeg, Airdrie, Edmonton, Grande Prairie, Calgary, Waterloo, Milton, Saskatoon, Halifax and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Coquitlam |
||
| Montréal |
Internet | |
| Rapide-Danseur |
Total Blackout | |
| Cambridge |
Total Blackout | |
| Maple |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dano
(@chalackd) reported
Finally free from @Xplornet, and with wonderful timing, another option finally came to my area. A new provider, CCI Wireless, began installing towers around Alberta and provided a far, far better service. They even seemed to actually care about customer support.
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Kendeer11
(@kendeer11) reported
Another night with ****** internet #xplornetistheworst @Xplornet they’ll tell me to call to not be able to fix the issue lol
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Danielle Cailliau
(@cailli3) reported
@jarvisa2002 @Xplornet We have an outage down by lethbridge since 11 pm Saturday night. This is ridiculous!!
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Brian Penner
(@PennerBrian) reported
CCI side of xplornet completely down in Alberta? @elonmusk is gonna get screaming busy if this isn't fixed...now #starlink
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Shae D
(@shmaelo) reported
@Xplornet Your loyalty department will not answer the phone to allow me to cancel my service. How can Sales pick up immediately, but you will not provide any methods to cancel?!?!
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Daza
(@Styles_888) reported
@Xplornet A RAN has obviously never been RUN in my area… #shitspeeds
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Larry Michaud
(@michaudlarry) reported
@Xplornet Why didn't you notify your customers of the issues? Keep us posted? Why did it take so long to repair?
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Mike
(@Horsham95) reported
@Xplornet Wow. Techs aren't the problem. You oversell towers and good paying customers get nil to **** speeds during peak hours. Fix that.
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HDC Apparel
(@HarrisonDesCo) reported
@chalackd @Xplornet Well that sucks!
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Eevee_Kyoryu
(@EeveeKyoryu) reported
@Xplornet Tweeting about coyotes and there is still no ETA for the internet, nor is there any update, just coyotes and ******* tweets about Ed, and Taylor. News flash! No one ******* cares!!!! FIX YOUR ****.
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Dano
(@chalackd) reported
Things were finally looking up for us rural internet customers, service was still not perfect and speeds still lacked compared to town, but we were finally free from the exploitative @Xplornet monopoly. Or so it seemed, again...
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Dano
(@chalackd) reported
@alexposadzki @globeandmail Don't buy into it. Xplornet is, and has long been, an absolutely, horribly good awful company, and terribly unreliable connectivity provider. Gotta be hands down the worst provider in Canada. They survive only by buying out competition to hold a monopoly...
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David Chipp-Smith
(@dchipp) reported
Hey @Xplornet, r u going to #fixyourshit? 39 hours without internet now. Calling your 'support' gives me a different answer each time. First it's a Fibre line issue now it's still being diagnosed but not really sure what is going on?? Hey @AltimaTel do you service Rockyview?
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Shae D
(@shmaelo) reported
@CRTCeng my internet provider @Xplornet does not answer calls when I phone them to cancel. I cannot cancel my internet service and I don’t know what to do!
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Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet @AltimaTel Should be up and running my morning. Just off the phone they said they were waiting on parts. Call in again because I got 2 weeks free service on top of the discount I already had gotten. The proper way to pay for this internet is not paying for it. Make the company suffer
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Dano
(@chalackd) reported
While the first efforts at rural 'broadband' were being rolled out, the vast majority of rural people were nowhere near the service areas. Until one day that changed, along came @Xplornet, with a game changing satellite based service for remote customers.
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Dano
(@chalackd) reported
@HoneycutRa @Xplornet Lol, I feel for you on that one. By every coverage map out there, I should have perfectly good service. In reality, being just over the crest of a valley edge/hill, I'm in a hole from even a tower that's just over a mile away. I have to stand on the shop roof to send a text...
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Larry Michaud
(@michaudlarry) reported
@Xplornet instead of taking pictures of coyotes, why don't you you get our internet going? Out in south of Spruce Grove AB. we've been out of service since Sunday morning!! This is ridiculous for this day and age.
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Dano
(@chalackd) reported
After two full days+ of no internet service at home, and across most/all of Alberta plus a few other locations Canada wide, with not a peep from @Xplornet about why, or when to expect service back, I feel like sharing a tale of being a rural Canadian trying to get online...
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Lonesome Dove Ranch
(@tara_m_davidson) reported
@AgDebraM Yes! It’s been great. I had to spend thousands in radio satellites just to get an xplornet signal to my yard. The start up for starlink was peanuts.
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Tanya Dash
(@TanyaMMDash) reported
@Xplornet Just checked, it's back up now . It was 3 days of no service! And no one when I called knew or give any eta of when was going be restored.
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mas
(@thepooppack) reported
after years of horrible reviews that continue to grow to this day, how can you still look at yourself and call your company the best rural internet service in canada @Xplornet you have consistently provided canada with the worst internet speeds of all time and continue to do so.
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Corri-Anne Chiles
(@anne_corri) reported
@XplornetES @Xplornet I definitely don't feel better that you exist! Get my damn internet working. Stop playing with the coyotes and get your **** together. Day 2 of no internet!
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Dano
(@chalackd) reported
@Xplornet Internet out, at your exorbitant prices, since Saturday night, and this is what you decide to tweet about? How about you fix the problem, or at least reach out to customers with an explanation and compensation for downtime, like CCI would have before you bought them...
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Robb
(@HoneycutRa) reported
@chalackd @Xplornet Don't get me started on cell service around my area!😬😬
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Roy Grosfield
(@imkice) reported
from
County of Newell No. 4, Alberta
@PennerBrian @elonmusk Xplornet sucked for the decade I was stuck with that crap company. Hated those guys
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Paul
(@Paul_the_Hock) reported
@SeanGemm @Xplornet If they can’t keep their towers working I sure AF don’t want them in control of flying **** that could fall on my house!
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Dano
(@chalackd) reported
@chefdills Imagine being in 2022, running a highly overpriced ISP, and still being too cheap/incompetent to have redundant hardware in place so your customers can be out of service for two full days while you wait on parts... Only @Xplornet...
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ERipper
(@mechanic1908) reported
@chalackd @Xplornet @SpaceXStarlink Don't feel bad. I'm in the city at work and let's just say I wish my prom date went down as often as my internet.
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Corri-Anne Chiles
(@anne_corri) reported
@Xplornet @kendeer11 Are you sorry? 2 full days without internet now. When will CCI network customers be good enough for service from you?