Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Kitchener, Halifax, Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Thornhill, Middle Sackville and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Kitchener |
Internet | |
| Halifax |
Internet | |
| Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Kayytie Hatcher
(@KayytieH) reported
@ASHESOJMJPN @Xplornet They called us everyday for a week they were doing work on the tower. Luckily it only went down and out on the last day!
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Raymonde Paquet
(@paquetpm) reported
@Xplornet My area is not on the list. Most of the time I am using LTE because xplornet is too slow. I cannot wait till we have other options. Paying money for basically dial up.
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Frank Polat
(@frankpolat) reported
@Xplornet if you will not respond to the customer issues for solving it, why asking account details in DM and awaiting one week no answer. You guys are perfect! for demonstrating every small thing of unprofessional service.
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brandon smith
(@brandon90053725) reported
@Xplornet your network is a oversold pice of ****
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Valerie Davies
(@vdavies65) reported
from
Kingston, Ontario
@koopy @Xplornet @elonmusk Damn we could use this in town now. Over 32 people on our node during the day now. Used to be 3 or 4. Some days Internet is slooow. Cogeco needs to pay attention as well.
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Ms.OnAMission 🇨🇦 🌎🏳️🌈❤️✊🏻🤘🏻☘️🧡
(@ms_onamission) reported
@Xplornet After months of crappy internet and many times NO internet they finally admitted to throttling our service!! ##xplornetsucks #worstcustomerservice the system is working as designed when we can’t get service apparently
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brandon smith
(@brandon90053725) reported
@Xplornet when the tower shouldn't have been oversold in the first place or upgraded and then you said you don't oversell and you don't throttle you traffic manage I get throttled to 3 Mbps no matter what's available on the network for YouTube between 7 a.m. to 11 p.m. VPN gets upto 20
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matt | sparkling nach-ho ho ho
(@sparklingxnacho) reported
hey guys just wanna let you all know that @Xplornet scams u. don't ever be a customer of them that is all :)
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Kayytie Hatcher
(@KayytieH) reported
@ASHESOJMJPN @Xplornet It’s always something. They never own up to anything
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
Had a “decent” connection for a while. Now it’s out again. ROFLMAO. This is what qualifies as reliable rural internet. Thanks @Xplornet well, at least we don’t have to worry about watching Netflix. I may have to cancel that today. Can’t watch it anyway. #ruralinternet
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
@Xplornet I see no point. I called repeatedly already. Was finally told by one of your supervisors that I should have been told when I purchased your service that evenings would be poor. That made me laugh. It also made me give up. See no point in another phone call.
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brandon smith
(@brandon90053725) reported
@Xplornet sitting here have to wait for April for you to upgrade Carrying Place Tower even though I've been waiting three years for a lousy 25 megabits service that you don't provide why should I happily wait till April when the service has been like this for three years
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Jaxson
(@jaxhood14) reported
@Xplornet when are you going to start giving customers what they pay for? 25mb/s down is ok except that customers never get that speed consistently. Paying 100$ a month for internet that throttles and for towers that are oversold is absolutely ridiculous! Barely useable!
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Scott
(@kingston_guy) reported
@koopy @Xplornet Thats a very good point. If they can't deliver on the service they are charging you for than you shouldn't have to pay full price
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet How many people do you have disappointed with your service connected to this tower? "All" is not a number, but it is an acceptable answer.
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Tierney4351
(@Tierney4351) reported
@koopy @Xplornet @elonmusk We don’t even have the option of XPlornet, we’re stuck with KOS. It cuts out randomly every day, the speeds are ridiculously slow, and there are only 4 HOUSES on the tower we use. So there’s no excuse for it. Starlink sounds great, but the $700+ upfront, not so much 😕
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brandon smith
(@brandon90053725) reported
@Xplornet and how you're throttling my internet is not stated in the traffic management policy and you lie about throttling you can't just say we don't throttle then traffic manage and then deliberately throttle me and please tell me how your network isn't oversold your reps would sayother
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
It is 10:41 PM. I am tethered to my phone because my @Xplornet internet is to slow to load Twitter. I give up. @SpaceXStarlink save us from our current #ruralinternet. You could probably still make Christmas. 🙏
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AutumnAurora8911
(@AAurora8911) reported
@Xplornet Would have been better if my Xplornet wasn’t down And I didn’t need to use all my phone data plan to video call my loved ones.
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Steve Koopman
(@koopy) reported
from
South Frontenac, Ontario
The tragic thing is we get used to @Xplornet’s shitty service, we sit there, and we take it. We become complacent, and we say: “Well, tonight it only took 1 min to buffer a movie.” “I think those pixels are faces.” “It only paused or froze 10 times over 2 hours.” 13/
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David H Bradley
(@MisterDB) reported
@koopy @Xplornet This shows how bad some rural areas are, good internet is a requirement now ( education, business, entertainment heck cellphone service is non existent in places. When firemen have to use your landline because their cells don’t have service, serious community issues
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Sean Moore
(@smPhreakazoyd) reported
@Xplornet What does xplornet plan to do to help lockdown people in ontario? maybe unlimited again for rest of dec 2020 and jan 2021 to help the customers out?
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Rob Good
(@medic969) reported
Dear @Xplornet All I want for Xmas is internet that isn’t throttled down every night.
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Rektify
(@RektifyCrypto) reported
@Xplornet Worst ISP in existence.
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Pierre-Luc Quimper
(@plquimper) reported
@Xplornet @Starlink will fix everything ;) sorry for @Xplornet
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AutumnAurora8911
(@AAurora8911) reported
@Xplornet Put one between colchester and Kingsville please. My kids cannot do their online schooling (it’s the ONLY option at the moment) because our internet is too slow 1mbps at best. $140 a month is criminal. Currently a complete outage had to use all my data to video chat my loved ones
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brandon smith
(@brandon90053725) reported
@Xplornet I’m not at my house right now so I’m not gonna say anything about right now but practically every Christmas you give me less than 10 Mbps consistently so **** you
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Fast Jeff
(@fastjeff) reported
@Xplornet 'Oh! Xplornet posted a picture of some snow! That must mean their internet is really good!' *record scratch* No, xplornet is a terrible ISP.
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✨StarBuck_83✨
(@StarBuck_83) reported
That is what I pay $130 bucks a month for mind you these are Silo prices but xplornet "traffic management policy" yaaay, FYI SiloWireless never throttled their customers and their bandwidth never suffered. @m3t4lw01f @SucksXplornet @xplornetretweet
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m3t4lw01f
(@m3t4lw01f) reported
@therealcpr83 @Xplornet You know you're a terrible company when you search on Twitter and can't find a single person saying anything positive about you. I wonder what that makes @APLenehan feel like. I bet he doesn't care as long as we keep paying our bills. With Starlink coming, that's about to end..