Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Toronto, Calgary, Dieppe, Provost, Brampton, Moncton, Caledonia, London, Nepean, Red Deer, Hawkesbury, Montréal, Ottawa and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
@prinzadelbart @FrankReardon1 @3Ayaruak My service is not too bad for reliability. It might be slower with less GB than Frank's though, Xplornet let me know before I'm not in the same zone for their newer satellite
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Freedom Dot CA
(@freedomdotca) reported
@Taylor18Petty @Xplornet None. Apparently it's an upstream issue effecting the whole area...
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NEWFIE
(@NEWFIE291162) reported
@CBCNB New Brunswick should jump on the band wagon and help the people purchase the system like Nova Scotia, PEI and Quebec did. Just because xplornet originated in NB doenst mean we should be stuck with slow, spotty service. Compare the xplorenet dish with Starlink dish.
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Shari Morash
(@gertie4476) reported
@Xplornet outage in Prince Albert, Sask and area?
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Geri Ratcliff
(@mommag015) reported
@Xplornet are we the customers going to get a credit on our internet bill as you’re attached to the Rogers network???? @Rogers
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OfftheGrid
(@fishingwicked) reported
@Xplornet No they aren't. @Xplornet is the WORST Internet Service Provider #Deplorenet
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vrstarkZ
(@vrstark2) reported
@Xplornet @mommag015 Is there an outage in Saskatchewan??? I'm in the Nipawin area and it's been out allllll day ffs 😡🤬🤬🤬😤😤😤😤 NOT IMPRESSED FFS #XPLORNET YOU SUCK
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thatdudenextdoor
(@thatdudenxtdoor) reported
Dear @elonmusk : My rural internet (Xplornet) is god-awful. If I buy a @Tesla could we negotiate @SpaceX Starlink internet at a discounted rate? Sincerely, Pierre J
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Living Sky Winery
(@livingskywinery) reported
@Xplornet any updates on the outage at Perdue since yesterday? The phone message hasn’t been updated and just trying to plan for the week.
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Jennifer Jilks🇨🇦
(@jennjilks) reported
@jpmacnab @Rogers We were with Bell until we were two weeks without a phone due to line damage. We now have a smartphone with Telus, TV with Shaw, Internet with Xplornet, and are happy to diversify.
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D mac
(@TheRealDm267) reported
@Xplornet can't wait for my starlink to come in and be rid of this awful service had steady 30mb download for 6 months then 2mb download since then was told "nothing can be done" Thanks for nothing #useless
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Freedom Dot CA
(@freedomdotca) reported
@Taylor18Petty @Xplornet And of course good luck getting through to anyone. Been on the damn phone with them all morning and keep getting hung up on every 20 minutes, so have to restart the call... Worst ISP ever.
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Ian
(@IanMcPHE7T2) reported
@Xplornet I will be cancelling my LTE at home end of the month. My prayers have been answered with the availability of fibe at 500/100 for LESS than it pay for maybe 9/.5 The satellite will be addressed next. $45 a month for service suspension? Wtf
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Just Arjentine
(@Arjentine) reported
This will be the 3rd time that our phone service from @xplornet has been discovered not working after someone tried to call us and then afterwards let us know. That is besides the rain-fade Internet and garbled voice messages. #poorservice
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Donna 🌻🌻🌻
(@HanznFranz) reported
@Xplornet Internet service is down at Harris, Saskatchewan. Is this a tower problem?
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Ken Freedman
(@KenFreedman4) reported
@Xplornet If Rogers or any of the others go down, satellite internet does not. If you have it, consider keeping it as a back-up. Call customer service.
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Darko Beers
(@KingDjangoIV) reported
@CBCNB I looked at Xplornet two years ago for cottage - it was $120 for 100GB of data - which is about about 10 Netflix movies a month. Thereafter there are overage charges and they wind down your speed to 2.5mbps (your better off hotspotting from your phone).
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Ian
(@IanMcPHE7T2) reported
@xplornet yet again no internet on a clear day. Did someone shoot down your satellite? Class action suit anyone?
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Taylor
(@Taylor18Petty) reported
Anyone else having issues with @Xplornet this am? #internet
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Megan McLaren
(@MeganMcLaren3) reported
@Xplornet is your service down? Don’t ask me to call,need your service to call #ruralinternetsucks
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Mark Wickens
(@mwickens) reported
@Xplornet is there an outage in Roblin, Ontario (greater Napanee)? No internet here. :-(
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Glenn Genge
(@glenngenge1) reported
@Xplornet The service is at my mom's house in St Joseph's, SMB, Newfoundland and Labrador. My brother gets the bill. I don't have the account info. All my mom would like to know is when it'll be restored to this area. Almost 94 hrs now. 4 days
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Gentrify
(@gentrifyfinance) reported
@Xplornet service not working
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Raylene Whitford
(@CanativeEnergy) reported
@JayIsPainting @Shawhelp I had Xplornet for 2 years and always had issues… so I broke down and got Starlink for my rural home. It’s $20 more but I couldn’t be happier with it.
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Ursula Da Rugna
(@hartell1) reported
@Xplornet Problem solved, xplornet had an outage
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The Higgs & Russell Show
(@HiggsAndRussell) reported
@CBCNB GNB: we can shovel money out to our friends at Xplornet and get a few people some outdated technology. Or we could solve the problem with the best satellite tech. Shovelling money to our friends is the obvious solution! It isn’t just the feds pouring money into ****** Xplornet.
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OfftheGrid
(@fishingwicked) reported
@APLenehan @Xplornet Worst ISP ever. Worst Customer Service. Worst leadership. #deplornet
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Glenn Genge
(@glenngenge1) reported
@aartipole Mom's internet is with Xplornet. It's been down 5 days now. Both of our cell phones are with Bell. Slow and glitchy, barely usable for 5 days as well. We won't get Rogers 5 day credit as we aren't their customer. No info from Xplornet or Bell about a credit or restoration time
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CJ
(@CJH2552) reported
@Xplornet Horrible company with Horrible service. Avoid if at all possible.
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Dr. MJ 🇨🇦
(@e_mclaugh) reported
@Xplornet Light rain tonight and very poor service. Maybe the dish needs adjustment