Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Oakville, Edmonton, Ottawa, Grande Prairie, Steinbach, Winnipeg, Guelph, Quispamsis, Halifax, Barrie, Kitchener, Moncton, Montréal and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Oakville |
TV | |
| Edmonton |
Internet | |
| Toronto |
Total Blackout | |
| Ottawa |
Internet | |
| Grande Prairie |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Lanteigne
(@56kz2slow) reported
@DeniseMiller76 @KingstonLsd @Xplornet My wife feels the same way about the weather station, but she never looks up there, so she won't notice.
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Darren.H.
(@DarrenH10722554) reported
@adrienneivey @Xplornet Sask tel is terrible and it’s gotten worse and worse over the past few years!
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Dave M 🇨🇦
(@DaveMunrosCat) reported
I'm going to put a deposit on Starlink internet. The location where we purchased land can only be served by regular satelite internet like xplornet. 200 gigs, and they slow your internet down. And its useless for gaming. We use about 10 to 15 gigs daily.
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Eh-train 🇨🇦🇺🇦
(@Ehtrain8) reported
@Xplornet I had Xplornet. It was the worst internet I’ve ever had, to the point that it’s a scam. I wouldn’t recommend it to anyone. Go with @SpaceXStarlink
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Denise Miller
(@DeniseMiller76) reported
@56kz2slow @KingstonLsd This is the worst wind I can recall in a while. I am scared my @Xplornet antenna is going to get ripped off my roof! Its all fun and games until the internet is gone. LOL!
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Crystal
(@Ctbp1999) reported
@Xplornet The service sucks so bad
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Adrienne Ivey
(@adrienneivey) reported
@JamieDumalski @Xplornet Our side of town can’t get LTE. Xplornet keeps telling us it’s an option in our area, but when the installer comes out, they can’t get a signal.
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Jamie
(@JamieDumalski) reported
@adrienneivey @Xplornet We had there satellite internet before in one yard and was horrible. Putting Starlink in one yard as explornet has no coverage there
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Darci Semeschuk
(@DSemeschuk) reported
@adrienneivey @Xplornet Oh this is the story of my life; pay for 25, get 3. And expensive! They say too many people on. Can’t stream a movie. Guy comes out, changes a cord, no improvement. Tells me to upgrade to 50 and it might be better. Terrible service from @Xplornet. Looking into Starlink.
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Devon Walker
(@Walkerfarm306) reported
@adrienneivey @Xplornet Easily the worst service provider i’ve ever dealt with. Terrible Terrible Terrible.
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Mark Carlson
(@carlson_mark) reported
@adrienneivey @JamieDumalski @Xplornet It may be a little faster but goes down a, Extremely inconsistentYou will be happy when it works but will be furious when your constantly on the phone getting it back up and running i usually have a quarterly call to keep my $20/month discount for such **** service,dumpster fire!
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Rebecca Parker
(@sheepfarmbecca) reported
@Xplornet I have done this in the past and it improved my service for a while and then it just dropped back to horrible service. Last time I was told to just buy a better package. My package I last signed up for promised up to 5 Mbps on a regular basis. I rarely even get 1.
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Mark Carlson
(@carlson_mark) reported
@adrienneivey @JamieDumalski @Xplornet I would enjoy the service more if I was allowed to pay my bill “intermittently” or when I felt like it, similarly like the service is being delivered. 10 cents at a time or something like that #xplornetdumpsterfire
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Sandra Whitney
(@SandraW33736453) reported
@Xplornet Don’t be fooled, they have overloaded their system and the service is ****!
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J. Kelland Perry
(@JenKellandPerry) reported
@jnp709 No problems with Xplornet!
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Jess 🦕
(@JessicaEvaLove) reported
If you live in rural NB and are considering @Xplornet I highly recommend burning your house down instead. They are by far the WORST company to deal with for both customer service and internet connection. You’re better off with @SpaceXStarlink
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Adrienne Ivey
(@adrienneivey) reported
@Huskerhuntshawn @Xplornet Wouldn’t it be nice to just once, get the service you pay for?
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Roy Grosfield
(@imkice) reported
from
County of Newell No. 4, Alberta
@adrienneivey @Xplornet I couldn’t get away fast enough from that garbage provider. Total crap
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AA-Ron
(@aar0nsadler) reported
@EarEigna @SteveS62 As crazy as this may sound, I found my experience with xplornet didn’t align with that of most others. I paid for 25mbps service and almost always found I got 30-35 consistently, and no down time ever.
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Robert Mcelroy
(@RobertStope1973) reported
@justushickey @Xplornet Even trying to cancel is a painful experience. Satisfying though.
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Justus Hickey 🇨🇦
(@justushickey) reported
I am 15 minutes into being a #Starlink customer, and I can't remember ever being happier with a purchase. Looking forward to the call with @Xplornet very, very much.
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Crystal
(@Ctbp1999) reported
@Xplornet Oh I’ve tried. It’s not an issue you’re willing to fix. Your service is substandard
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Jamie Ellen 🏳️⚧️
(@IAmJamieAgain) reported
@FridayInHalifax It's only since late last year that Bell ran a fibre line past our door that we got a usable internet connection. Prior to that there was a Rural Broadband radio connection that was often not much better than dial up, or an xplornet satellite connection, unusable in bad weather.
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Scott Hagel
(@shagel11) reported
Hey @Xplornet I now see that your customer retention is a crappy as your service. I sent an email a week ago and still no response. #notsurprised. #brutalprovider
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Mark Goldberg
(@Mark_Goldberg) reported
For 2 full years now, I've relied on @Xplornet Fixed Wireless for my connectivity during the pandemic. It consistently delivers high quality service, powering multiple computers and concurrent HD video streams Fixed wireless is a viable rural broadband solution #CRTC #CDNtech
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InvertedCow
(@CowInverted) reported
@Xplornet yes I was chipping through Ice yesterday, Followed by using a heater to melt the remains of it, I realized that watching Ice melt is almost like watching a livestream on your "Highspeed" service except faster.
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Jim Roe
(@JimRoe_Toronto) reported
So, @Xplornet tells an Ontario senior, who has been a customer for years, to risk life and limb by climbing up on an icy roof in the middle of winter to retrieve 10 year old tech or else risk a fine? Really, @Xplornet, really? Friends, please help me amplify this.
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Karen Gillan
(@KGCrown) reported
@BdoagguyJim @adrienneivey @Xplornet The tech support was about as supportive as a bra with no straps the day I called.
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Nickolas
(@Nickola12138723) reported
@ThaMunsta @xplornetretweet @Xplornetsuppor1 Xplornet internets is a piece of **** they need to do something better then lie to customers and pay for nothing for a high price it's bullshit
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Justus Hickey 🇨🇦
(@justushickey) reported
I might record the conversation with @Xplornet when I cancel because I got #Starlink It will likely be the 10,000th time the person on the other end has had the exact same conversation.