Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (65%)
- Wi-fi (18%)
- Total Blackout (11%)
- E-mail (4%)
- TV (2%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Edmonton, Ottawa, Calgary, Toronto, Kitchener, Toronto county, Bradford West Gwillimbury, Cambridge, Mississauga, Grande Prairie, Sedgewick, Acheson, Regina, and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Wi-fi | 1 hour ago |
|
Edmonton
|
Internet | 6 hours ago |
|
Edmonton
|
Internet | 6 hours ago |
|
Ottawa
|
16 hours ago | |
|
Edmonton
|
Wi-fi | 1 day ago |
|
Montréal
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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Derek McLean (@dmclean82) reported@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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Metal Wolf (@m3t4lw01f) reportedDoes anyone know if Xplore Mobile has improved from the Xplornet days or are they still a criminal enterprise that lies about everything? I'd tag them but one account is protected and the other has me blocked. I presume because they got tired of me calling them on their ****.
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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Justus Hickey 🇨🇦 (@justushickey) reported@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.
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Josh Boileau (@BoileauJosh) reportedWhen the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.
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Keith Murray (@keithwawanesa) reported@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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Andrea Galante (@AndreaGal67) reported@altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.
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who cares (@ChewyChewyChomp) reported@xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX
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CdnARS VE4PER (@CdnARS_VE4PER) reported@BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz
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Brandon Murphy (@brandonmurph10) reported@xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam
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Beverly | 📌Commissions open in pin!!📌 (@ShazelFable) reportedMy internet has been on and off since yesterday. Xplornet internet freakin sucks DX
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Colin Stewart (@cstewartyqr) reported@tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.
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Deevio (@Deevio4) reported@xplore_ca Where exactly was the train derailment that has impacted xplore internet over the past day? You need better support and communication to customers and businesses using your services about outages.
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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Commissioner Miner (@fanCRTCProfling) reportedEveryone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC
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Pat Compliance (@faey06) reported@GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours
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SirFrancis Bacon (@SirFrancisBac20) reported@xplore_ca Pull it down
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Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.
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Karen Favaro (@FavaroKaren) reported@cogecohelps omg….the worst internet service ever. Xplornet was better at half the price
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Frank Patterson (@2Bfrankpat) reported@xplornet I can’t be the only one having trouble tonight.... cmon man
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Mikofox 🍁 (It's for your Safety! 🤮) (@mikofox) reported@xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.
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Arpad Hild (@zotfot) reported@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too
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Lin R (@Blu_Butterfly8) reported@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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Gerard Cooke (@GerardCooke8) reported@xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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CrustyOldFucker (@crustyoldfucker) reportedSo disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
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Ginny girl ☯️ (@MJcalifornia3) reported@xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney