Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Olds, Edmonton, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Olds |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Calgary |
Wi-fi | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor Doraty
(@TDoraty) reported
@MoeFraser @mrmikeMTL @Xplornet I don't know if they service all the way down to you. But I'm on the same road (7 km away) and we use teksavvy and they're great
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Jennifer Stadtke
(@jstadtke1) reported
@RobeyEdith @Xplornet Definitely unacceptable. It took 15 phone calls and a letter to the CRTC to have xplornet send a service tech. We had no service many times throughout the day and finally one employee at Xplornet advocated for us. We now have more consistent service but it took hours on the phone
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Wilhelm Gere
(@WilhelmGere) reported
@Kaitlynkitzan @prairietara @Xplornet I've got Sasktel DSL, not too bad, not super-duper crazy fast, but it's okay. May not be available everywhere and comes through a landline.
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Little Kitty
(@cuddleyjo) reported
@MarieColorie @Xplornet Mine has been so so bad too, only though for maybe 10 weeks :/
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Tyson Chelsberg
(@chellyy08) reported
@Xplornet Xplornet is absolutely terrible
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Midget Puncher
(@PuncherMidget) reported
@Xplornet fix your ****** **** service... why pay over $100 for this garbage. So much money for garbage... **** your service
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Rebecca O'Grady
(@ogradybex) reported
@Xplornet , is there an outage in Pontypool, Ontario? No service since last night. Update please? Not just me, other users in this area as well.
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Sara
(@starkinly) reported
@JC_TheMetalHead @Xplornet The person on the phone when I cancelled said they don’t take equipment back. We never purchased it.
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Effin Chimpmuck
(@nofankyousir) reported
@CBCNS Hope it is retroactive, I dropped for starlink while the better half was working from home, xplornet was garbage.
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Awake to the WEF boiled frog
(@boiledfrogCAD) reported
@NinesCatudio @Xplornet My condolences, remember if there is bad weather in NS your AB service will suffer!
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Rebecca Knott ☮️ #NotInMyName
(@Rebecca__Knott) reported
@RightOfEast @LeonsFurniture I had an interview with @Xplornet for a work-from-home job. They required employees to be jabbed. I will never use or recommend them to anyone
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zmarv
(@zmarv) reported
@Xplornet do you have an outage map page instead of having to conclude that you're service is down when all else fails? Is it down now on Manitoulin Island?
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QueenYuki 🌸 Vtuber 🌸PNGTuber
(@Queen2Yuki) reported
@catboymech Question do you find your xplornet cuts in and out? Cause for like the past week mine has been and its been **** to try and play online and or stream its also taken me 8 phone calls to them to finally get them to send someone out.
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crack
(@_crackrocks_) reported
@xplornet please fix your internet
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Being Green in Sask
(@BeingGreenSK) reported
@PremierScottMoe Great for increasing speed in rural communities, but this does NOTHING for farm residents and country residential homes struggling with high rates and data limits on Xplornet or Fusion or some local yocal satellite service! Reinstate a #farm phone subsidy NOW. #skpoli
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zmarv
(@zmarv) reported
@xplornetretweet @Xplornet How about an outage map or is that bad for your image? How about an automated email/sms telling people theit service is down? How about equipment that shows true status of Internet service? And your customer support line worked once in last 16 hours!
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EoTp WARFARE
(@androode1) reported
@MasterSachimo @Bell_Support Weird they didn’t reply back to you. Worst internet provider. 90% of bell customer service don’t really wanna help they just want to get off the phone asap. You can tell. They sold our region to Xplornet without telling us. Then a bell employee told me last year.
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catboy
(@catboymech) reported
also I guess I might as well do a bug report to the relevant parties @OnDeck @Xplornet please fix, okay
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Steve Parr 🇺🇦
(@stephen_james_p) reported
@Xplornet @trubesb Can you confirm or deny that you throttle your service?
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet can you find us a tech person to help us please
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Rob Schick
(@Rob_schick91) reported
@Xplornet my internet in Oak Bluff Manitoba has been down almost 12 hours… nobody is answering the phones. When can I expect my internet back ? And when will I be credited for down time ? Service has gone to 💩 last few months
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet So how do we fix this after 2 days of no phones and no service
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet your support phone line does not work
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Moe's Mending
(@MoeFraser) reported
@mrmikeMTL We have satellite as we are rural 😠 @Xplornet sucks big time. Not reliable enough for #Netflix or other streaming TV
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet please fix our phones,day 3,no service,no one will help
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catboy
(@catboymech) reported
PSA for any Steam Deck owners who have Xplornet Satellite: Xplornet's Double-NAT ecosystem creates connection issues on the Steam Deck. Until Steam provides an update to address this issue, you will have to use a different ISP to connect to Steam's servers reliably.
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Donnny MacLoudd
(@DonMcLeod1977) reported
@Kaitlynkitzan @Xplornet I guess that’s why Xplornet works on my farm….. because it never rains.
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Fairbs
(@Fairbs3) reported
@Kaitlynkitzan @prairietara @Xplornet Oh if only we had something like #sasktel to bridge the rural gap, too bad its full of communist that need to be privatized, After the free market wins then mabe Shaw will bridge the rural gap if we ask them nicely.
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cathcart auto parts
(@AutoCathcart) reported
@Xplornet account number 1502785 can you please fix my phones,we require them. $ workers here need the phones to do their job. And no 911 services working either
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Reilly Bessette🦫🐉
(@RBessette56) reported
Phone is Rogers and internet is xplornet. That’s why I still read the papers. Unreliable, but they’re all bad.