Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Halifax, Thornhill, Montréal, Middle Sackville, Toronto, Vancouver, Thurso, Rapide-Danseur, Steinbach and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Saint John |
Internet | |
| Brampton |
Internet | |
| Ottawa |
Internet | |
| Milton |
Internet | |
| Bradford West Gwillimbury |
Internet | |
| Halifax |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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brandon
(@billgatescooka) reported
@Xplornet Basically if you just deliver good service and not lie and do shady things maybe people wouldn’t be so mad at Xplornet all the time me included also I like how you are simply trying to just bury tweets and block people to make it seem as people are satisfied
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jim
(@Gympanzee28) reported
@shannbil 👍 thanks for honest assessment . We’re going switch as well…getting frustrated with our service (not xplornet, but not fast for rural service)
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brandon
(@billgatescooka) reported
@Xplornet Will literally give you 80 Kbps for a download sometimes when your oversold towers are congested you said weather doesn’t affect your service and will it minorly affects your fixed wireless service to say this about your satellite services it’s just absurd
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jasper
(@jaspernamez) reported
@Xplornet fix ur **** its been over an hour without internet. im wasting my data
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brandon
(@billgatescooka) reported
@Xplornet And now you’re doing gigabit to compete with starlink you have no interest in the customers them self only to sell what you have to and make money I know in the past you would upgrade some towers but it would never be enough to fix your speed issues
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Jordan Leroux
(@jordan_leroux) reported
@Xplornet 4th weekend in a row internet is down. #EpicFail Your support team is nice but I don’t want to talk to them every weekend.
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Nep
(@Nep03034037) reported
@Xplornet Fix ur ******* service like holy hell no one gives a ****
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My kids call me Karen 🇨🇦❄️
(@AMFourn) reported
@Xplornet Xplornet sucks and everyone knows it..
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Shannon Bileski☈
(@shannbil) reported
@Gympanzee28 The speeds are good MOST of the time, today was frustrating. Was down/up for a good portion between 9 and 10, but isn't the norm. Latency can be an issue for days of a lot of meetings. Lots of drops for 20 secs or pixilation. More stable 24/7 than xplornet, but latency...
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brandon
(@billgatescooka) reported
@Xplornet Oversold your towers in the past and fixing them now that there’s other options doesn’t make that right not to say I wouldn’t be satisfied with the service working but you know what you did and Because of that me and several other people are still being affected
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brandon
(@billgatescooka) reported
@Xplornet I know that my tower is getting upgraded and I’m more than happy with the people just doing their job by phoning me because they’re not the cause of my service being slow yes you’re upgrading and building more towers and you’re fixing your service but you deliberately
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🇨🇦The Hoof Trimmer🇨🇦
(@CousineauAlbert) reported
@tenwattandrew @Xplornet needs to get their act together. The days of slow internet are no longer acceptable. A $30 discount for 3 mths (That never occurred on my statement) is also not acceptable.
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Katie 🇨🇦🌸
(@communik8e) reported
from
Municipal District of Foothills No. 31, Alberta
@jizzard56 @TELUS Yes, we’ve had it before. It was terrible, too. But apparently @Xplornet has improved its services. We just called them. We have had it with Telus!!!
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Vanessa Galpin
(@vgalpin) reported
from
Pontiac, Québec
@Mark_Goldberg @APLenehan @Xplornet Switching to Bell customer service has no authority to do work order gets squashed at supervisor level.. almost like there trying to cut cost or something... horrible experience 30days is enough
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Izabela 🇨🇦
(@thecastle85) reported
from
Leamington, Ontario
@Xplornet where is our wifi? Neighbours affected too..... spotty wifi for over 24 h. Help
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brandon
(@billgatescooka) reported
@Xplornet You will probably block me for this when all anybody has wanted is just for you to fix your service and you never cared until something else was available as I already said three times but considering you cant use a calculator to divide the bandwidth on your cells or grade 3 math
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet honestly the worst company to deal with..slow speed not even close to what i was promised @SucksXplornet
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Nine's Catudio
(@NinesCatudio) reported
@miket136 After many years of being a happy Shaw customer, I dived into Xplornet swamp after moving rural. Last fall I cut all ties. I could not pay for 1 MBPS the price of the promised "improved" 10 MBPS. My cell provider delivered a good plan. I only Hotspot anymore.
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Nep
(@Nep03034037) reported
@Xplornet i love how you try so hard to pass of as being a good and caring company yet you do not even remotely come close to having good customer service its really sad just go out of business already you **** heads
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Sarah Saccomanno
(@SarahSaccomanno) reported
@C_LeroyRoberts @StarlinkPage Rural Ontarian here- really ready to ditch the a-holes at Xplornet for ripping us off for slow throttled internet the last how many years
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Rika Edwards
(@Lucy4141) reported
Hey @Xplornet - it’s been over a week since our custom business domain has been down. No resolution after hours on the phone w/ your tech team. The pandemic is difficult enough on small business, you’ve further marginalized our ability to run a business during lockdown.
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Pete Archer
(@MaizeingPete) reported
@CousineauAlbert @tenwattandrew @Xplornet They are always the worst option it seems. Trouble is sometimes they r the only option
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Joshua McLean
(@DuartJosh) reported
@Xplornet 4 plus hours of no service following two weeks of sub 10Mbps on download. Remind me again why we pay you $100 plus per month?
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Chrys
(@chasinlife) reported
@kingstonist I hope so. I have a kingston address but the only option for internet for me is Xplornet. It's slow and very expensive. I think many ppl on the outskirts are in same boat.
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Heather
(@HeatherTownFink) reported
@Xplornet my internet is down AGAIN!! Ughhhhh....central Alberta.
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brandon
(@billgatescooka) reported
@Xplornet And then when other options come finally you upgrade like you didn’t oversell in the first place Business is business but you’re literally shady as hell based on my experience you provide minimal service and only upgrade when you have to you were only going to do 100 with 5G
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Heather
(@HeatherTownFink) reported
@Xplornet why oh why does my service keeping dropping. For two weeks now, stops and starts, drops off completely and have to power cycle it. It was good for so long and now...crap. It is extremely important to be online with kids at home!!! Be better.
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Vanessa Galpin
(@vgalpin) reported
@Mark_Goldberg @APLenehan @Xplornet Your obviously not working on Gov websites.. the wireless is horrible.
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Fast Jeff
(@fastjeff) reported
@Xplornet Who'd figure garbage would post something about an animal that cartoonishly eats garbage.
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Matthew Dulmage
(@PlymouthScamp) reported
@Xplornet i have many times and it has been zero help, i upgraded from wi max to to LTE, no better...We checked my router, nope not the problem