Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saskatoon, Edmonton, Olds, Toronto, Calgary, Mississauga, Chatham, Brandon, Caledonia, North York, Kitchener, Montréal, Steinbach, Dartmouth and Brampton.
| City | Problem Type | Report Time |
|---|---|---|
 Saskatoon |
Internet | |
| Edmonton |
Internet | |
| Olds |
Internet | |
| Edmonton |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Tombomb420
(@tom_bomb420) reported
Hey @Xplornet why do I pay for a service that about shuts on and off making it useless for hours?
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ExTech
(@brianparry86) reported
@Xplornet Is your service down in Eastern Ontario?
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Mary Young Leckie
(@MaryYoungLeckie) reported
@Xplornet Dear @Xplornet your service is terrible and soon you will be obsolete. What a pity you couldn’t deliver quality service and all our hard earned $$ will go to Starlink, a US company.
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MJC
(@mjcboutin) reported
@kevdevlyn @Xplornet Outside a captive market, they would go bankrupted with highest rates and poorest service levels. Competitors will soon be here, finally.
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Liam J
(@beckstreaker07) reported
@Xplornet Another day another ECI(hex) 03BC501 drop. Like I have said every time. This is a daily occurrence and is a joke. Either upgrade the towers to provide a stable service or I won't be the only customer who jumps to #Starlink at first chance.
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Iain Reid
(@IainReid10) reported
Seems to be down all over. RT @brianparry86: @Xplornet Is your service down in Eastern Ontario?
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Sarcastic Elder
(@SarcasticElder) reported
Hey @Xplornet the net 100% died 30 minutes ago here in Prince Edward County. Any known issues? (Don’t tell me to call, no one ever answers)
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Todd Weselak
(@tweselak1) reported
Once again my ****** Xplornet wireless internet is not working properly. What crap. Can’t wait till my Starlink I ordered gets here. Be a great day when I can tell Xplornet to shove their **** up their ***. Brutal!
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Fast Jeff
(@fastjeff) reported
@Xplornet You forgot a few quotation marks, here, I'll add them for you. "up to" and "unlimited". If you're in that area, just keep moving, xplornet is a horrible ISP. #cancelxplornet
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MJC
(@mjcboutin) reported
@Xplornet Captive market, highest rates, shittiest service level. Worst provider I have never seen in any business field
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Walter Smith
(@Smithfamilyseed) reported
@CurtisWightman @ShawnWilliment Professional install. We have an internet station on our seed plant we broadcast to house/office as well, going to plug this into that hopefully next week and cancel xplornet
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brandon smith
(@brandon90053725) reported
@Xplornet Least he’s doing something good for the community unlike you all you do is bring ******* anger management issues instead of up to 25M you should advertise up to 25 brain cells lost from the anger you will experience
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Linda G McCutcheon
(@Lindamcc14) reported
@xplornetliars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...
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Allan Etmanski
(@allanetmanski) reported
@Xplornet What’s going on? I have no service and I call and am told by your message service that my call could not be completed.
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Iain Reid
(@IainReid10) reported
@Xplornet Your service seems to be down in the Bradford, ON area. Any idea how long it will be down for?
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Charles Braedley
(@cbraedley) reported
We are now over 12 months since @developns announced that @Xplornet won the contract for #RuralInternet improvements in @MunColchester and #Cumberland, and yet the website still states that the network plans are still "In Development." Whats wrong with this picture?
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Rod
(@compureis) reported
@Xplornet internet down, no info and you don’t answer the phone. Good job Xplornet
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Linda G McCutcheon
(@Lindamcc14) reported
@xplornet liars if one more person tries to tell me that I can watch netflix on a satellite signal, I might poke their eyes out!! #netflixbuffering #xplornetBS We have a signal strength of 114, clear dish, watched it for an hour...xplornet excuse is too many people and covid...
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Steave LeClaire
(@Barneyp76) reported
@Xplornet your ****** internet is down in Prince Edward County.....again!!!!
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Sheldon Pardy
(@SheldonP) reported
@FShitpaws I know your pain all too well. Finally got rid of it when Xplornet started offering their LTE service here
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amy
(@purvis_amy) reported
@Xplornet eta on internet service back up and running today feb 20? ? #outage #wifi
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Fast Jeff
(@fastjeff) reported
@Xplornet If you look at actual tech pictures taken by real field techs, 90% of their taken pics is of their work that they are proud of. What does this say about these that xplornet keeps posting? Xplornet is a terrible ISP, avoid xplornet. #cancelxplornet
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Christopher McLaughlin ✝️🐏🐑🥔🧑🏫
(@svhs1985) reported
@Smithfamilyseed Does Starlink have installers? I wonder how the service compares to Xplornet Satellite?
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Lewis
(@lewisbron) reported
@Xplornet whys my internet not working
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Fast Jeff
(@fastjeff) reported
@Xplornet Brand spanking new tower and they still straight up admit that they're going to oversell the crap out of it by telling people "UP TO" 50mbs. Word is out, we all know that lie. #cancelxplornet
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Why do you keep waisting money putting up towers? Try fixing the **** you have now. Never mind, all your customers are going to go to Starlink anyway.
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Fast Jeff
(@fastjeff) reported
@Xplornet Run away, deer. They'll sign you to a 2 year contract and only deliver what they say they'll deliver for UP TO a month then you'll see your service go down the drain. Avoid xplornet, they are a terrible ISP. #cancelxplornet
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Justin Force🇨🇦
(@Jmoney_61) reported
@Xplornet Why are you expanding into new areas when you're incapable of providing competent service to yo your current area?
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Devö Wüst
(@Dwest_6) reported
@Xplornet You’re internet is complete ****** garbage, useless people working for a useless isp. You should probably shut it tf down ASAP #seeeyaa
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Bex
(@Medibrat) reported
Dear @Xplornet . I live an hour from the nation's capital city, pay an obscene amount for monthly (not unlimited) satellite internet service. I am trying to stream a conference that is REQUIRED for my continuing medical education, & it stopped about 10 minutes ago. "Buffering"