Xplore service status: outage reports and connection issues
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (69%)
- Wi-fi (16%)
- Total Blackout (10%)
- E-mail (3%)
- TV (2%)
- Phone (0%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Edmonton, Bridgewater, Toronto county, Toronto, Dartmouth, Cambridge, Halifax, Mississauga, Calgary, Winnipeg, Deux-Montagnes, Guelph, Vancouver, and Bells Corners.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Wi-fi | 4 hours ago |
|
Edmonton
|
Wi-fi | 10 hours ago |
|
Montréal
|
Internet | 14 hours ago |
|
Bridgewater
|
Wi-fi | 15 hours ago |
|
Montréal
|
Internet | 1 day ago |
|
Edmonton
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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AtomicHydra (@atomic_hydra) reported@xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.
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Ally Bryant (@Eh_Bee_Sea) reportedNo one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.
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Pat Compliance (@faey06) reported@GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours
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Clint Howard (@Haywire_45) reportedAnyone else’s Starlink really slow today? It’s as bad as xplornet was.
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far apart & close at heart (@lundhillbilly) reportedJust became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!
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RinksGuy (@RinkGuyD) reported@Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.
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Moe G (@moegaultier) reported@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
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Dan Wiebe (@DanWiebeFree) reported@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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Mason (@MasonXavCam) reported@Xplore_CA is terrible. Unreliable.
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Taylor (@mcleodtaylor1) reported@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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⚜️ Juge Manny ⚜️ (@silenttrooperx) reported@Xplornetsuppor1 said Xplornet Support, Mark Carney's ***** drooping from his agape mouth.
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Kelly McNeice (@McneiceKelly) reported@Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.
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Sir Jerry J. Molnár (@BlackhawkJer) reported@xplore_ca how does one get ahold of your support team? Won't answer to the online portal, phone calls are left on hold. Now resorting to email request.
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Jo Watier (@kowalat) reported@MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,
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CJH (@CJH39493411) reported@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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Kel.Ehh (@KelllEhhh) reported@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Welll its been great I hope you guys can do some more Xploring for your internet and find better places for the towers you put up. Currently it is OFF peak time for me, according to customer service. Still bad laggy internet. Ive had ALL your available packages and no difference.
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🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Yorkton, Saskatchewan@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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Ally Bryant (@Eh_Bee_Sea) reportedI'm currently using my kid's phone as a hotspot just so I can try an get this dealt with. Beyond frustrating. It doesn't *actually* count as 24-7 support if NO ONE EVER ANSWERS THE PHONE. @xplore_ca - what happened!?
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tsaloranta (hän, she, elle) (@tlsaloranta) reported@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
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Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported@xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.
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Ginny girl ☯️ (@MJcalifornia3) reported@xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑
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G. Louise (@Shuswapgigi) reported@MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!
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Justus Hickey 🇨🇦 (@justushickey) reported@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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XisAFascistHellhole **** LIBERAL CORRUPTION (@GROWTOBACCOCA) reported@bobs_626 @FringedCanuck @Starlink First outage in 3 years......I guess I shouldn't *****. I used to be with Xplornet. On the phone twice a week with those Bastards.
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Tybernicus (@Tybernicus17) reported@MajJensen3 @OJoelsen Why would he? In 2021 I bought a house on a paved road 6kms from a small town. Not even Xplornet was available. Cell signal very weak. If not for Starlink, I and many others would have no internet access.
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Garth Twitchell (@GarthTwitchell) reported@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
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Tibalt Ablaze. (@Ansovald) reported@xplore_ca Found the issue, you guys did some tower work in my area during the day but still had no internet when I got home late Friday, the issue was the cable that ran from dish on my roof to my power box ( p.o.e box) came unplugged.
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Derek McLean (@dmclean82) reported@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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Ally Bryant (@Eh_Bee_Sea) reportedWe've had outages before. We pay extra so that service calls are covered. They used to be so prompt and so helpful. Now... they have me considering doing business with Bell Canada. @xplore_ca, do you have any idea how bad things have to get for ME to be considering BELL?