Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Maple, Winnipeg, Airdrie, Edmonton, Grande Prairie, Calgary, Waterloo, Milton, Saskatoon, Halifax, Ottawa, Saint John, Montréal, Dieppe and Saint-André-Avellin.
| City | Problem Type | Report Time |
|---|---|---|
 Maple |
Total Blackout | |
| Winnipeg |
Internet | |
| Airdrie |
Internet | |
| Edmonton |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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StephSanterre
(@chickey17) reported
@Xplornet is service down in Little Britain/Sonya?
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VictoriaL59
(@Victoria59L) reported
@Xplornet can’t get thru on your phone line. We’re on the Bruce Peninsula ~ we’re down. Any updates? Ty
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Kara
(@insrtcutename) reported
@Xplornet I’ve been trying to call in to find out why my internet has been down for an hour. Keeping getting a recording that due to higher than normal call volumes, I can’t listen to a recording of outages. What’s up with that?
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Kurt Dan Horner
(@kurtdhorner1) reported
@jfkleafs @Slothii @Xplornet I don’t know who you been talking too but Starlink is far from slow lol better get a new source of information
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Kevin Johnson
(@WellingtonWard7) reported
So my @Xplornet internet is down again. I call their 800# and they answer then say they're too busy to take my call and hang up on me. Awesome customer service. #Starlink here we come!
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Gundi Barbour
(@GooeyGundi) reported
@Xplornet is there an outage? Beautiful day and I cannot access my wifi. #frustrated
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Whatever
(@MIchelleP8844) reported
@DParent49883464 @Xplornet I got the email that starlink was available in my area last week and took the time to order while on hold with xplornet support for 45 minutes.
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Steve Rosic
(@mysmmx) reported
@Xplornet internet is down you know it’s down and are playing like an ostrich with your head in the sand. Things happen totally understandable but keeping us in the dark is bad. You have websites and social channels at your disposal. Nothing. I’ve tried to support you, no mor e!
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Steve Enfelis
(@s_rich27) reported
@Xplornet how do you have a province wide outage for over an hour and not post ANYTHING letting us know what’s going on?! People run companies on your service. Starlink is going to gain a lot of customers from this my god.
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East Coast
(@Jboneman1973) reported
@Xplornet Are you having a outage in Maces Bay ? We are down.
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Kyuu
(@Slothii) reported
@jfkleafs @Xplornet don't know what xplornet you're with but ~$125 a month for barely 5 down with regular surprise outages and poor customer service during said outages.... absolutely is NOT cheap NOR fast
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Sean Harrison
(@ImSeanHarrison) reported
Y’all have such bad internet you unhooked both support lines AND deleted your support Twitter, what a fkn joke @Xplornet
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Allan Etmanski
(@allanetmanski) reported
@Xplornet What’s going on? I have no service and I call and am told by your message service that my call could not be completed.
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Rod
(@compureis) reported
@Xplornet internet down, no info and you don’t answer the phone. Good job Xplornet
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D.Parent
(@DParent49883464) reported
@Xplornet is there something wrong with the service in Ontario? It would be a nice service to inform customers via social media or email before you shut it all down. May I also suggest a few LONG overdue upgrades also. 😡 I wonder if Starlink is available in my area yet. 🤔🙏🏻👍
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Sarcastic Elder
(@SarcasticElder) reported
Hey @Xplornet the net 100% died 30 minutes ago here in Prince Edward County. Any known issues? (Don’t tell me to call, no one ever answers)
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Tracy
(@tracyeboyce) reported
@Xplornet outage in Ottawa area..can't get through on your customer support number. What's going on Xplornet??
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Iain Reid
(@IainReid10) reported
@Xplornet Your service seems to be down in the Bradford, ON area. Any idea how long it will be down for?
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Steave LeClaire
(@Barneyp76) reported
@Xplornet your ****** internet is down in Prince Edward County.....again!!!!
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Mel
(@MC_ALaCampagne) reported
@_ADsquared @Xplornet Down here too, but hung up on by an automated call system. 🤬🤬🤬🤬🤬
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Iain Reid
(@IainReid10) reported
Seems to be down all over. RT @brianparry86: @Xplornet Is your service down in Eastern Ontario?
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Isabh352
(@isabh352) reported
@Xplornet any update on this outage? I tried to use my phone to open a case online and couldn’t get anywhere. Will you offer credit or will we have to call back to get a credit?
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Hillbilly Bets
(@_ADsquared) reported
@Xplornet ETA on current outage in west-quebec? Can’t reach support.
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Laurey Stolk
(@LaureyStolk) reported
@Xplornet down in Wellington, Ontario again - frustrating
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Allan Etmanski
(@allanetmanski) reported
@jfkleafs @Slothii @Xplornet Xplornet is not cheap lol I pay $100+ for not even 5 mbps down and not even 1 mbps up.
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James Scharf
(@jwscharf) reported
Mark this day down as the official death of @Xplornet . No service throughout Ontario and everybody raving about Starlink. More federal handouts coming soon.
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4nR
(@4n_r) reported
@Xplornet my internet just shut down. I called the help line but it hung up on me
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GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@tracyeboyce @Xplornet Outage all over eastern Ontario
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ExTech
(@brianparry86) reported
@Xplornet Is your service down in Eastern Ontario?
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Megan
(@MegabegaF) reported
@jfkleafs @Slothii @Xplornet That's far from what I hear. I hear #Starlink tends to average around 90-100 mbps on a slow day.