Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Orangeville, Calgary, Westerose, Toronto, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton, Halifax, Rapide-Danseur, Montréal, Gatineau and Bedford.
| City | Problem Type | Report Time |
|---|---|---|
 Orangeville |
Total Blackout | |
| Calgary |
Internet | |
| Westerose |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dharmachef
(@dharmachef) reported
@Xplornet Why? Wait for an hour and find there's nothing wrong. The problem is yours for overselling the bandwidth. Contacting CRTC, and my MP
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zelium
(@ze1ium) reported
@Xplornet Internet has been down or unusable going on 2 weeks. Support has done nothing. Thanks xplornet!
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Steven Garvie
(@garvie_steven) reported
@elonmusk @SpaceX I just finished checking every internet service available for a possible rural house purchase. Xplornet is the only option. As a SysAdmin I cant do it! I live on the 45/46 North constellation. Please hook me up to complete my dream. Starlink is the dream!
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h o n e y ♚
(@sunkissedreyy) reported
@Xplornet why does it take over an hour to just load one email?! I have been trying to send my end of day report and the wifi keeps cutting out and it’s happening to my whole household. We shouldn’t be paying what we are for the quality of service yall provide.
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🦊 Mikofox 🍁
(@mikofox) reported
@Xplornet Your satellite data counter is freaking out again. Yesterday at 75% usage, today 90%. No way this is correct. But was trying to upload a 50Mb movie to icloud and browser complained that the connection was too slow. So it was re-trying for a while. This so sucks!
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@iamjomama
(@iamjomama1) reported
@Xplornet 5 km west of Ingersoll, ON and service is out. Required for school and WFH. Please advise when you will be back up
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Bobby
(@Bobbeyyyyyy) reported
@Nick62289935 @Xplornet Lol I’ve been having problems for the past 2 weeks
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Tibalt Ablaze.
(@Ansovald) reported
@m3t4lw01f @Xplornet I have had xplornet for years and not once have I had a issue. Do you have trees in the way?. As those will casue issues as for LTE it's line of sight.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet useless ****
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Von
(@DatVonGuy) reported
@CCI_Wireless customer service has gone to ****, since xplornet bought them. First the overall service, now the customer service sucks. Come on @elonmusk bring @SpaceXStarlink to my area soon!!
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Dharmachef
(@dharmachef) reported
Please, please fix Xplornet satellite. Unusable again! We have been with Xplornet for over 10 yrs and it gets worse and worse!! NEVER get the speed we pay for. Nothing wrong with our system. You have a monopoly that is oversubscribed.
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party poisson
(@silverdoecos) reported
@sariegowie @Xplornet I am zero percent surprised. No empathy at all and just rotten service all around; it's appalling. We're looking into execulink as we speak, which my neighbor just told me she has so here's hoping 🤞
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Rydia Asuka // BLM!!
(@rydiaasuka) reported
Xplornet sucks 1/10 don’t recommend.
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m3t4lw01f
(@m3t4lw01f) reported
@Ansovald @Xplornet My issue is that they sell a service advertised as 25mbps but have never once provided that speed at a time of day that I would be awake to use it. It "works" in that I have a connection, but it doesn't live up to their advertising. "up to" notwithstanding.
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FREEDOM OI
(@Nerdy_Snake) reported
Using xplornet to get school work done is one of the most stressful ******* things ever. Had i started my quiz an hour later, i would have been ****** with it just randomly shutting down for at least an hour.
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Ramu_mcdougle
(@Ram_mcdougle) reported
Xplornet cant even support over 600KBs but its my only choice I have until starlink is here....Daddy Elon Musk give me the starlink suckies. LOL
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Dylan
(@DiabloTweets) reported
When you’re frustrated by @xplornet and their awful internet service and you search @twitter only to find out you’re not alone. You know it’s bad when you dream of the dial up days. What happened to the internet being an #EssentialService in Canada? @JustinTrudeau ?
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zelium
(@ze1ium) reported
@Xplornet you are by far the most **** isp and the fact that you have not been taken down for selling literal dial up at ******* extra-premium prices during a global pandemic is criminal. I hope you crash and burn. "Oh im sorry that you're having connection issues" **** off.
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Kit
(@karlin_george) reported
@Xplornet official complaint registered with CCTS. Xplornet has failed to uphold contract details outlining supplied services. Enjoy.
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Dharmachef
(@dharmachef) reported
@Xplornet Please, please fix Xplornet satellite. Unusable again! We have been with Xplornet for over 10 yrs and it gets worse and worse!! NEVER get the speed we pay for. Nothing wrong with our system. You have a monopoly that is oversubscribed.
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party poisson
(@silverdoecos) reported
Just on the phone with @Xplornet for 2.5 hours and received the WORST customer service I've experienced in a long time from a supposed supervisor. It's an awful service that never works but they have no competition so guess we're stuck 🙃 You win, @Xplornet! Have a nice day!
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Fast Jeff
(@fastjeff) reported
@Xplornet People wondering why they keep doing this, it's for 2 reasons. 1: Xplornet keeps trying to bury unhappy customers' replies, like this. 2: They'll try and use this to push the narrative that they are working for Canadians. Not going to work since they never show their actual work.
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Laura Kennedy
(@laumiken) reported
@Xplornet our internet is down for the billionth time! So sick of paying for TERRIBLE internet quality!!!! 😤😡 It's the same thing EVERY. SINGLE. DAY. It crashes more than it works! Forget watching Netflix or Prime or Disney Plus! It's super fun working from home too! 😠
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Wes
(@unnervingfalcon) reported
@elonmusk @Tesmanian_com Need service badly. Sometimes it takes me 30 min to watch a 5 min 240p YouTube video. I signed up in Province of Ontario. Xplornet satellite internet sucks.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet What inconvenience? It's never really worked correctly since the day I got it installed, so the only difference is you've actually posted about an outage this time.
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Ramu_mcdougle
(@Ram_mcdougle) reported
Goddamn do I really hope I can get STARLINK soon. my 1 year contract with Xplornet is almost over and I DO NOT want to renew it with them. Since some reason for the past 3 months they are charging me 154$ yet they never sent me an email that they raised the price. jesus
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Brian lucier
(@lucier_brian) reported
@BuBaBonneville @Xplornet I'm in the same boat here in Chatham-Kent area. Service is terrible everyday from 5pm til 10pm. When working speed is what I pay for way overpriced mind you), 10mb... never have to reboot radio, just goes back to normal speeds outside of peak hours. Way over subscribed!
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m3t4lw01f
(@m3t4lw01f) reported
@Ansovald @Xplornet My latest speedtest was 3mbps down. I'm not home to run another using that website, but my Google WiFi is reporting 0/0. Screenshots incoming...
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Tibalt Ablaze.
(@Ansovald) reported
@Xplornet That was quick.. never even noticed there was a issue..
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🇨🇦
(@Snowymb1) reported
@Xplornet surprise, surprise, surprise internet is down again.