Xplore service status: outage reports and connection issues
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (74%)
- Wi-fi (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (3%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Saskatoon, Montréal, Longueuil, Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Saskatoon
|
Wi-fi | 19 hours ago |
|
Montréal
|
Internet | 2 days ago |
|
Longueuil
|
Total Blackout | 2 days ago |
|
Montréal
|
Internet | 2 days ago |
|
Montréal
|
Internet | 3 days ago |
|
Montréal
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Helleman (@BenHelleman) reported@Xplornet have you completed the work in the 613 Spencerville surrounding area from 2 days ago? The network has been very poor ever since. Cheers.
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Aatos Lehtila (@Qualifyfor) reported@rantonstupidity I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think
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Brent Anderson (@BrentAnderson10) reported@LongReacher @Xplornet Welcome to the struggles of life with satellite internet during online learning. There a chance the weather is bad in Saskatchewan. Thats what I was told when I called once.
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Aatos Lehtila (@Qualifyfor) reported@DougAlder When contracts to bring internet to rural areas were opened up, only one company applied, Xplornet, and their service is worse than Bell's.
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Ian (@IanMcPHE7T2) reported@the_logic @davidreevely Btw I’m replying using data bc xplornet is down or at dialup speed
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Lomaxcat (@VoosieVooters) reported@Xplornet @DK27029598 Any suggestions on how to get an appointment for a tech to restore my internet that's been out since Dec 29? I call support but don't get a call from repair tech. Pathetic service. Do better or hand over to someone who can.
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Keri-Anne Lawton (@manyra) reported@ChubbyChucks Yeah, I was not happy but I had little choice b/c xplornet couldn’t find a signal and I didn’t want another stupid satellite. Smarthub is based on cell tech. Super easy to set up.
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lWeedaa (@lWeedaa) reportedHaven’t been able to stream this week and won’t be able until monday at least. My streaming network @Xplornet is down. Technician is schedule for repair on monday
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Brodie Richmond (@BNRichmond) reported@xplornet couldn't have picked a worse time to shut down for maintenance. Everyone working from home and schools on remote learning this week. Maybe think about doing this after hours or wknd?
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Lomaxcat (@VoosieVooters) reported@Xplornet @chriswtburke Any updates on the Thorpe tower near Odessa/Wilton ON? Out since December and can't get anything from support. They write tech requests that are then cancelled. I am beyond fed up.
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Darren White (@LongReacher) reported@BrentAnderson10 @Xplornet Called customer service back, they tweaked some stuff, and I seem to be back up and running again. Good luck to the kids tomorrow.
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Chris M (@mcduffiechrisAU) reported.@Xplornet hey, just upgraded to LTE service 3 days ago and now we have ZERO wifi...in Southern Ontario...
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Darren White (@LongReacher) reported@Xplornet service vey slow tonight in Southern NB. New customer here. Called 1-800 number, recorded message indicated weather. It’s clear but cold here. 3 kids online learning tomorrow. Is this normal when it gets cold?
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Paula Tripp (@ptripp63) reported@Qualifyfor @Mike_L_Bailey @startca My only option, where I am, is Xplornet. 5 minutes outside of Bancroft and the cell service is so bad, I wouldn't even bother trying a hub again. I'm at the mercy of Xplornet and it sucks.
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WhiskyTangoFaded (@whiskeyfated) reported@Xplornet How is your internet this trash at 12:45 at night. Worst ISP
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Hawk Davison (@DavisonHawk) reported@Xplornet Take your tower, throttling, price gauging and shove it. StarLink has arrived... 8 years of this crap. Let's go Xplornet!!!
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Dom (@IAmMeJustDom) reportedAnyone else having issues with @Xplornet ? Been on and off since about 6pm Friday night #xplornet
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Ian (@IanMcPHE7T2) reported@mcduffiechrisAU @Xplornet so same crap?
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Ian (@IanMcPHE7T2) reported@mcduffiechrisAU @Xplornet Not sure where you are but same here in North Halton. Can’t wait until Standard Broadcasting hooks us up to fibre connection in a month or so then I can kiss this ****** over priced xplornet “service” goodbye
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S. Jem (@SeanGemm) reported@Xplornet No troubleshooting required. Your satellite service is overloaded and useless in its present state. Because it is a single satellite, upgrading capacity is next to impossible. Don’t waste your money folks.
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Death (@JasonDeath187) reported@ptskloostra @Xplornet And wait an hour on hold to hear "tower problem" even though it's just their **** service.
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Steve Pelech (@The_Big_P) reported@Xplornet can you please fix the internet issue just east of Red Deer in Red Deer County? It’s tough to do live classes without internet… Unless you want to chip in on the cell phone bill….
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Aatos Lehtila (@Qualifyfor) reported@rantonstupidity I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think
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Dean Tiegs (@DeanTiegs) reported@Xplornet - Was on hold for over 2 h to speak to one of your agents about a service problem. Is this normal? What is your company's target for hold times?
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Aatos Lehtila (@Qualifyfor) reported@Mike_L_Bailey @startca I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think
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Mr. Restoule General (@mrrgteacher) reported@Xplornet Our internet is out. Are there known outages in our area or is it just us? Tried resetting the router and that didn’t help.
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Hawk Davison (@DavisonHawk) reported@Xplornet SUCKS 8 YEARS OF B.S...THANK GOD FOR STARLINK. BUH BYE! LETS GO STARLINK!
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Chris Burke \\ Find Your Friends (@chriswtburke) reportedHey @Xplornet you guys having tower issues in southern kings PEI??? My internet has been trash since the storm last weekend.
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Susan Balog (@BalogSusan) reported@LimestoneDSB Now day 15 with unstable internet. Xplornet needs to get going. We've been patient but enough is enough. This is the big rural internet provider !
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Aatos Lehtila (@Qualifyfor) reported@ProudGrannyCdn I had Xplornet and it was terrible here. It depends where their towers are compared to you.