Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (9%)
-
E-mail (1%)
-
Phone (1%)
-
TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Calgary, Toronto, Montréal, Kitchener, Hamilton, Coquitlam, Grande Prairie, Brandon, Red Deer, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
H4wkArt✎- Fantasy, SciFi, & Pinups
(@H4WKart) reported
@Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.
-
tsaloranta
(@tlsaloranta) reported
@LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.
-
Sarah
(@huhwhatya) reported
@Xplornet So the DM's are getting me nowhere. 43 days since I ordered and I still don't even have an install date. Do you guys not want customers? If I had any other option for service I would be taking it at this point.
-
Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet
-
lt pete mitchell
(@ltpmitchell) reported
Just got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.
-
AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask
(@AlwaysARedhead) reported
@IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.
-
Darth Pocolypse
(@apocolypse669) reported
hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money
-
Mark Carruthers
(@MarkC_Avgi) reported
@CanadianCheri I’m not sure you could ever love Xplornet, once you had them, Cheri. First connecting to the internet w/ WWDC, despite really bad service, I stayed with Xplornet after they bought WWDC (perhaps 20 years ago) until I finally gave up in 2020. I have never had such bad service. 1/2
-
Michelle
(@Michell25471779) reported
@Xplornet My internet has been out for 4 days. I am billed for 10 but I actually get 1-2mbps. Your customer service sucks a$$. On the phone for 2 hrs going in circles for you to tell me to unplug then plug in, then tell me you can't do more. How about fixing the service in Norfolk County
-
Julie
(@Julie_foxy) reported
@MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.
-
Reiko Koyama
(@reikokoyama79) reported
@wheelerreborn @CCI_Wireless @Xplornet Yeah, had it for a year. First 3 months it was awesome. And then it got to the point where I waa using half of the data I was buying (and of course, Telus didn't say anything) because it was so slow. They'd oversold the tower.
-
Marc Pitre
(@tweetvex) reported
@Xplornet Advance trouble shooting.. it was an outage?? Nothing to do with my equipment thanks for the generic scripted response
-
@RGDancingMan
(@RGDancingMan) reported
@RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet
-
Michelle
(@Michell25471779) reported
@Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.
-
Mark Carruthers
(@MarkC_Avgi) reported
@CanadianCheri Before you go any further with Xplornet, I suggest you join the Facebook Group “Explornet Rural Internet Enough is Enough” & read about the many problems people are having with them. If you would like more info on my issues, I will share. 2/2
-
Aroz🍥
(@ItsAroz) reported
@Klink89 @terry_seguin i currently have Xplornet, and it is god awful for sattelite internet, i've pre-ordered Starlink back in early may or so, have still been waiting for global launch as beta testing isn't currently available in my area of Quebec Canada; Starlinks initial cost is a hefty 700 CAD
-
Aroz🍥
(@ItsAroz) reported
@Klink89 @terry_seguin pt.2, however monthly it is around $100-120 CAD i believe.. in my personal opinion i feel like it's definitely worth the money as overall you'll have a more reliable service that is constantly looking to improve their product/service unlike Xplornet..
-
owenfrank
(@owenfrank) reported
@terry_seguin looking 👀👀 at other comments here with interest as well. Xplornet drives me nuts with slow speed, but it is slightly faster than dial up
-
Dan Nichols
(@DanNichols73) reported
1/2 @APLenehan finding you on Twitter is faster than through corporate office why is that?? You should be all over my issue today or one of your assistants at the very least. Because @XploreMobile and @Xplornet have no clue how to treat customers. I’ve been lied to and misled..
-
2crimson
(@ilyCrimson) reported
Bro this internet is so **** can’t even load a page I need to log into so no apex can’t even log in with this ****** @xplornet internet
-
H4wkArt✎- Fantasy, SciFi, & Pinups
(@H4WKart) reported
@Xplornet @trailhawk2013 Xplornet has terrible customer service and will just tell you "We can't do anything about it". Soon everyone will switch to StarLink.
-
T Skomro
(@tskomro) reported
@Zach_Fleisher @Xplornet Also: this pandemic has taught me how awful rural internet really is.
-
H4wkArt✎- Fantasy, SciFi, & Pinups
(@H4WKart) reported
@Xplornet Maybe they should stop taking photos of deer & actually start doing their jobs. Terrible customer service & horrible internet. Incredibly low speed. Dropped calls on every 5 minutes and 13 MB downloads take up to 30 min. Can't wait for StarLink to expand their service and switch.
-
Wheelerreborn♿
(@wheelerreborn) reported
@reikokoyama79 @CCI_Wireless @Xplornet You try the telus hub internet or whatever they call it? My cousin has it at his acreage & his parents at the farm and they actually have less problems then I do with shaw high-speed in the city.
-
Ty Kehrig
(@TyKehrig) reported
@Xplornet day 4 of no internet in the Tisdale area. Can not have an essential service down for this long
-
Amanda Yarascavitch
(@alyarascavitch) reported
@Xplornet is your Internet down in the Renfrew, Ontario region today or is it just me?
-
Rob Good
(@medic969) reported
@Xplornet The LTE is down again north of Spruce Grove…….second time this week……
-
Marc Pitre
(@tweetvex) reported
@Xplornet Dear xplornet a 12 hour outage with no ETA is unacceptable .. without any notifications to your customer's and no explanation as to what is happening .."our technicians are on site trouble shooting" is a valid answer at this point.
-
T Skomro
(@tskomro) reported
@Zach_Fleisher @Xplornet Absolutely go with Star Link. No question. Heard lots of great reviews. We are stuck with Xplornet. Absolutely horrible speeds. Never near what is quoted. Many out here, including us, will switch the moment Star Link is available.
-
Ian
(@IanMcPHE7T2) reported
@Distributel And force @Xplornet to live up to their speed claims for those of us who have no choice but to use their expensive crappy service