Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (10%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Edmonton, Grande Prairie, Newmarket, Waterloo, Winnipeg, Kitchener, Halifax, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Total Blackout | |
| Grande Prairie |
Internet | |
| Newmarket |
Internet | |
| Edmonton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Josh Ciemitis
(@JoshCiemitis) reported
@xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?
-
Kel.Ehh
(@KelllEhhh) reported
@xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.
-
Darren
(@xraydares) reported
@pcroft @xplore_ca That sucks
-
Mikofox 🍁 (It's for your Safety! 🤮)
(@mikofox) reported
@xplore_ca @XploreBusiness @APLenehan Final Report: After 17 years with a #xplornet satellite dish, we cancelled our service yesterday [to billing month end] and were cut off last night, a day short of what I stated. Took three customer reps and they still didn't get it right.
-
Devin Rabey
(@Devin_Rabey) reported
@moegaultier @xplore_ca To transmit from customer to customer......LOL....you must be unaware of how Sattelite Internet operates.
-
Moe G
(@moegaultier) reported
@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
-
NotYetDone
(@NotYetDone1) reported
@theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility
-
David Hudec
(@DaveAHudec) reported
@xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.
-
AtomicHydra
(@atomic_hydra) reported
@xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.
-
JJ Temple
(@pcman87654) reported
@xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.
-
AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 My service is so ****** at this point. I don't know weather to buy my own tower for lines or just off myself in the name of Xplornet. THIS IS CANADA how can your service be so ******* bad
-
Joyda Crawford
(@jcnc60) reported
@xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT
-
Clint Howard
(@Haywire_45) reported
Anyone else’s Starlink really slow today? It’s as bad as xplornet was.
-
All In
(@apclaus) reported
@xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸
-
Steve Faguy
(@fagstein) reported
Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.
-
Ginny girl ☯️
(@MJcalifornia3) reported
@xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑
-
Farming in Ontario (Leasa Janssen)
(@RuralOntWoman) reported
@Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.
-
tsaloranta (hän, she, elle)
(@tlsaloranta) reported
@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
-
Garth Twitchell
(@GarthTwitchell) reported
@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
-
Based Canadian
(@jasonforrest) reported
@CBCNews Xplornet charges far too much. Please fix this.
-
AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.
-
ForeverSkittlesClips
(@SkittlesClips) reported
@xplore_ca I'm currently getting 0.32 mbps download and 1.55 mbps upload, this is ridiculous. Paying $100 a month for unbelievably slow speeds. I'd love to know what's going on with your internet at the moment, I'm in British Columbia 🇨🇦
-
J Snow
(@DrewPeacock705) reported
@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
-
Bennett Hunter (I am Canadian Libertarian)
(@Can_Libertarian) reported
@macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…
-
vahxo
(@creeteaux) reported
@xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps
-
MeanLadyOnTheSwing♀️
(@MichelleWTHell) reported
@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!
-
Heather, Heath,Dafink,Mom
(@HeatherTownFink) reported
@xplore_ca is there an outage in Central Alberta?
-
Karel Baayen
(@KarelBaayen) reported
@xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH
-
AtomicHydra
(@atomic_hydra) reported
@xplore_ca @Victoriab1107 IM watching my signal go from 16-17 -15 SINR AND THIS IS ACCEPTABLE what..... my internet stutters and lags when it hits that low. Hands down worst service.
-
AtomicHydra
(@atomic_hydra) reported
@xplore_ca Worst service in ontario hands down @APLenehan