Xplore

Xplore Outage Report

Why is my Xplore service not working?

No problems detected

If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 11/21/2024 01:55

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Winnipeg, Montréal, Nepean, Ottawa, Oakville, Hampton, Longueuil, Cambridge, Spruce Grove, Edmonton, Stratford, Calgary, Québec, Creston and Fredericton.

Loading map, please wait...
City Problem Type Report Time
CanadaWinnipeg Internet
CanadaMontréal Internet
CanadaNepean Internet
CanadaOttawa E-mail
CanadaOakville Internet
CanadaWinnipeg Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Wahoo! My other two @GoogleStadia Premiere Edition kits have been dispatched. Now if only @Xplornet would provide me the service they advertise so I could use them, that'd be great.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet internet down AGAIN. 4th time in November. Has been down for 3+ hours now and their phone system says the wait is 59mins. Still nothing on their website or portal. I'd say it's unbelievable, but it's just another great day as an Xplorenet customer.

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet I pay $155 a month for a business plan I can’t use. Tethering in through my phone has become a way of life just to be able to download emails. Your service needs an overhaul.

  • Fawnoftime 🌸 Melanie Fawn ✌🍁 (@Fawnoftime) reported

    @Xplornet I would but Xplornet is down, AGAIN, in my area and I can't waste my mobile data. Tech was supposed to come out this week to upgrade but we haven't seen or heard from them since we called last week. Criminal...

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet I am not the only one having these issues, and the only reason that your company is getting away with this is that you are the ONLY option for most people in rural Manitoba.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet did Jim have to pay to fix his issues?

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Lak3 @kapwamom @Xplornet I have been told that too - upgrading won't help the problem. It's time the watchdogs step in and make Xplornet provide some level of service that people are paying for.

  • RobM1962 🇨🇦 Robert M 🎃 (@RobM1962) reported

    @SpaceX When can we expect service in Atlantic Canada. Specifically New Brunswick. I am so done with xplornet.. Waiting impatiently in Canada

  • Jenn_MacDonald_ Jenn MacDonald (@Jenn_MacDonald_) reported

    @Xplornet That I rent from *xplornet. I miss my nexicom service.

  • RealMushreem TheRealMushreem (@RealMushreem) reported

    @Xplornet Everytime anyone has an issue on your service you don't give a ****

  • XboxKaneda Yippee Kaneda Yay M..ther F..k'rs (@XboxKaneda) reported

    @TheV_eh In fairness to these guys, my old old ISP sold to xplornet. Xplornet wanted me to switch service. I refused after about 6 months my service was unusable at night out of nowhere. After 3 or 4 months of that, they offered me a big deal, I took it and issues disappeared

  • bleasdalefamily Bleasdale Family - UBI Now (@bleasdalefamily) reported

    @DeniseMiller76 @KingstonLsd I know they are simply beta testing at the moment, however I’m curious what the price point will be for monthly service. It was disappointing @Gov_NB chose Xplornet as the company to roll out rural internet given they offer poor quality service & Starlink is on the horizon.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Did *you* know that we don't really care all that much about these little distractions you like to post and would much rather you fixed your network so we had reliable and consistent service, and told us about that instead?

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Jenn_MacDonald_ @Xplornet when I asked for a tech to come out they tried charging me $140 to fix my service and another $40 for mileage.

  • guimond191 guimond_19 (@guimond191) reported

    @Xplornet what’s up with the wifi not working?

  • cardiff_sharon Sharon Cardiff (@cardiff_sharon) reported

    @VO1MX @FrankReardon1 @Xplornet Is XplorNet really bad?

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    @Xplornet I want money taken off my next bill because I’m paying for a service that doesn’t work.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet That's great. Can you know maybe focus on fixing your network?

  • crusaderx2 Daniel (@crusaderx2) reported

    @elonmusk @SpaceXStarlink I have failing wireless Internet in a residential treatment home in north ontario. I need working Internet asap. I want to purchase starlink because I want to support manned space flight. if I don’t get invited i will need to buy Xplornet. please help!

  • amelvans Amy VanStraaten (@amelvans) reported

    @Xplornet - called you on Monday about slow service. The answer was, "I can't even login to your modem but things look okay. Good luck." Today, it's fully unusable. Again. 🤯 Should I wait on hold another 1.5hrs for minimal improvement or just cancel ? Cancel it is.

  • cardiff_sharon Sharon Cardiff (@cardiff_sharon) reported

    @bugalooa @Xplornet So, you would not recommend XplorNet? How bad is it and are you in the country?

  • subarusocks smartest man on the planet (@subarusocks) reported

    @Xplornet i literally get download speeds of 9KB/s through your network on a consistent basis

  • Jenn_MacDonald_ Jenn MacDonald (@Jenn_MacDonald_) reported

    @Xplornet I have never received assistance. I get hung up on. Redirected. Told there is issues with the modem that I rent from Nexicom & that I have to pay more money for a tech to look at THEIR shitty equípement. & xplornet is my only option bc they eat up the rural internet companies.

  • Lak3 Ryan Lake (@Lak3) reported

    @DianeAshe8 @Xplornet @phantomfarmerSK Thats okay, we have been getting on average 4 to 6 mbps and were supposed to be on LTE 25 called today and they said "there's congestion we oversold the tower even if we upgrade your package thr speed won't increase" and offered no solution... what a joke

  • TammyUlrich5 BossLady (@TammyUlrich5) reported

    @MBAgDays @Xplornet I have been on hold for over an hour, I am about to call my bank and cancel auto payment and go with a provider you can actually reach when you need. This is Bullshit

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet I’ve tried three times today to get through on your phone line, and can’t get through in a timely manner — some of us actually have to work to pay the exhorbitant cost of internet service that we aren’t getting.

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet Sure you do — after I wait on hold for half an hour, to be told to “unplug it and plug it back in again” — tried that. Didn’t work. The problem is at YOUR end, and I think we BOTH know what it is — your company claims to not oversell your capacity, but that is what is happening.

  • Fawnoftime 🌸 Melanie Fawn ✌🍁 (@Fawnoftime) reported

    @Xplornet ...We also know that the problem is not on our end, as all of our friends and neighbours who have Xplornet (we're forced to because there is no other provider) have the exact same problems as we do at the same time. Can't your business just get their act together?

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    @Xplornet I'm filing complaints against this company today. Pay for a service that is beyond sickening and now completely down have to use up my phone data. Seriously have any people considered a class action suit against these thieves? If so count me in. @Canada @ripoff

  • TammyUlrich5 BossLady (@TammyUlrich5) reported

    @Xplornet Lucky you!! ive been on hold for over an hour, I'm ready to cancel my auto payment and go with a provider you can actually reach when you need