Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: White Rock, Winnipeg, Okotoks, Toronto, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary, Vancouver and North York.
| City | Problem Type | Report Time |
|---|---|---|
 White Rock |
Internet | |
| Winnipeg |
Internet | |
| Okotoks |
Wi-fi | |
| Toronto |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet note, those results were pre-Christmas on Vanscoy tower. I've since been moved to Martensville tower and results are a mixed bag ranging from "nothing" to "hot garbage" with a few hours of "not what I pay for but just usable" here and there. My Twitter history shows more.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet @sariegowie You can help by providing the services you advertised to them instead of ... not ... providing the services you advertised to them.
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Fast Jeff
(@fastjeff) reported
@Xplornet Look, another pointless tweet from xplornet that has nothing to do with their terrible service.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet Seriously? a rainbow? **** ur stupid *** company.
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet Average speedtest results are 6mbps over the last six months. Average results in the middle of the night (15mbps+) skew that number up, and during the day (2mbps) skew it down. Package speed is 25mbps.
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Trent Sundgaard
(@solar_chicken) reported
@bigbushelsag @olblue81 @Xplornet I refuse to support a project that pollutes our sky with >40K objects, doesn’t allow the escape of ubiquitous internet coverage and only supports deep pockets.
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Stuart Lawrence
(@olblue81) reported
@cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.
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Shannon Chant
(@shannon_chant) reported
@olblue81 @Xplornet We used to have it. Between crappy speeds and customer service we went to unlimited data on our cell phones for a bit. We have a local guy now that is better a lot of the time
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Stephanie West
(@SWestyyyy13) reported
@Xplornet Your customer service is the worst. Technicians came to the house and "fixed" our internet. IT STILL DOESN'T WORK. Now we have to open a new case despite your technicians not doing their job the first time?!
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Trent Sundgaard
(@solar_chicken) reported
@olblue81 @Xplornet I have CCI, which is indirectly Xplorenet. I get what I pay for 30/2Mbps. DYK -Xplorenet sold to StonePeak - US based corp. No longer Cdn company. Rural broadband in Canada is no longer a Cdn solution.
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Fast Jeff
(@fastjeff) reported
@Xplornet What does this have to do with anything? Look at these pretty colours, ignore our terrible internet. Nobody is falling for this "marketing".
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AutumnAurora8911
(@AAurora8911) reported
@waylan_deith @Xplornet I’ve never gotten faster then 2mbps EVER even on my best days
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Christopher Rogers
(@therealcpr83) reported
@Xplornet Not like they can reach their patients using your horrible service.
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Janice Hicks
(@Ouzoshrimplover) reported
@Xplornet Yes. We have been exploring other internet providers after searching for your "hidden gem" you call fast service.
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James Bergeron
(@jamesbergeron) reported
@m3t4lw01f @Xplornet Yup with the month. I've never used more than 200gig, would be impossible at my speeds lol
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Stephanie West
(@SWestyyyy13) reported
@Xplornet We have not had internet for the past 3 days! Why will you not send a technician to fix it?! Horrible service
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DRJ 🇨🇦
(@drussell1983) reported
@Xplornet can you please fix your connection issues. My daughter can't even do her home schooling because my connection won't stay active for more than 15 minutes at a time. Your support said there's nothing they can do. Everything was fine up until Dec 21st. What happened?
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Paul Adamson
(@Paulywoggsvoice) reported
@grailyacres @Travisdhanraj @xplornet have made it their business model to oversubscribe and underserve their rural customers. I was lucky to have some competition in my area (Southgate on). Hopefully one day, you will too. It's awful that they have the ear (and funds) of government for rural broadband.
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4th
(@AlterusNominus) reported
@Xplornet How much of the bandwidth actually goes to the customer besides being used for bitcoin mining and personal information nabbing for advertisers?
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KevyM
(@Kevy10617) reported
Been an @Xplornet satellite customer for 8 yrs. I cannot wait to drop you like a bad habit when @SpaceXStarlink becomes available!!!!!!!
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m3t4lw01f
(@m3t4lw01f) reported
@jamesbergeron @Xplornet Man, I must be *lucky* then, and if I'm lucky I feel really bad for people with worse service than I'm currently getting. Last night we couldn't even watch TV. If my kids were to move to online school, they'd be screwed. This ain't right, at any rate.
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James Bergeron
(@jamesbergeron) reported
@Xplornet have you changed the throttling policies? I seem to be locked at 3.5Mbps now, like every speed test no matter what time of day is exactly 3.5. My signal has not changed from when I was getting 20ish a few days ago.
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ThatBadDad
(@ThatBadDad1) reported
@rhh No, we have 2 choices xplornet and bell LTE, xplornet is actually pretty much the only option, cell phones service is spotty, in my living room you can sit on one part of our couch, full bars, move 1 cushion, none...
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Chris Waldner
(@CWaldnet) reported
@bigbushelsag @olblue81 @Xplornet Well keep paying the same for **** wifi compared to starlink. I’ll gladly line Elon’s pockets if it means I get decent wifi.
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Christopher Rogers
(@therealcpr83) reported
@Xplornet At one end is a pot of gold for Xplornet, and at the other end is lies and poor service for it's customers.
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Stuart Lawrence
(@olblue81) reported
@kenny_moo @Xplornet I was only near that when my service was new. It's consistently gone down to this level. During a speed test I peaked at 17 once, but the average was only 8.
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Fast Jeff
(@fastjeff) reported
@Xplornet Essentially telling their customers that if they don't like their horrible xplornet service, take a walk. Sounds about right, xplornet is a terrible ISP.
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Chad Peters
(@cpwcsk) reported
@olblue81 @Xplornet I am on the 25mb/200 satellite service, so I am paying over double what you are. I never get anywhere close to that anymore I called @woodrivercontr1 over a month ago about switching but they have never returned my phone call so 😒
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PatDeline2
(@Deline2Pat) reported
@ToddSmithPC @EOWC_ON @EORN_CA It is pathetic so help is much needed. We have Xplornet...they promised to upgrade their tower, it’s over crowded, still have not upgraded and still say “it’s coming”. Our internet is so unreliable and you don’t get near why you pay for. Bell won’t put up anymore towers...cogeco
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Kilz Knight
(@Kilz_Knight) reported
@LinusTech @elonmusk @SpaceX Ah yes, let's hope they offer better stability and speed than xplornet (you are locked at 1mbps upload with xplornet unless things have changed since 1 year)