Xplore Outage Report
Why is my Xplore service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 06: Problems at Xplore
Xplore is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Hearst, Toronto, London, Mississauga, Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Flin Flon, White Rock, Winnipeg, Okotoks and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Hearst |
Internet | |
| Toronto |
Internet | |
| London |
Internet | |
| Mississauga |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@adamandplease) reported
@TheTobster111 Well I hope this doesn’t do anything to Starlink because it has changed our rural lives for the better. We only had xplornet which is the worst service
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Derek Gould
(@dgouldca) reported
@JimCaseNL I have a dish at my cabin; marginal cell reception, not enough signal for xplornet, but other than an occasional dropout for a few seconds, Starlink works fine.
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Steve Filer
(@NockAndLoose) reported
@IanMcPHE7T2 @Xplornet I had the same thing. @Xplornet's loyalty agent spoke over me several times once I was finally connected. Told me to put in a service call to remove their equipment. I am so glad to be rid of them. Truly a terrible service capitalizing on a lack of competition in rural places
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Nicolas Gignac
(@NicGignac) reported
@Xplornet any reason for an outage in New Brunswick?
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Hartley Hyman
(@HartleyHyman) reported
@Xplornet was on hold with tech support for 20 minutes was transferred to full throttle and get voicemail! Business internet down!!! Help help!
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Richard
(@randsmarchants) reported
@Xplornet is it just me or does it seem to take forever to get a service tech guy.
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Platypus of Death 🇨🇦🏒🌮
(@TheRealRevJames) reported
@EamonCyr @Ougrew12 I live in a very rural area that only offered Bell DSL or Xplornet, both are terrible. Starlink became available here, and I signed up, immediately. I haven't regretted for a minute.
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Nancy Babick
(@nancy_babick) reported
@Xplornet It’s garbage!
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Richard
(@randsmarchants) reported
@Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service
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Julia Wilson
(@Juleflower) reported
@Xplornet Our internet has been out for 3 weeks now. Dan R drive in Pugwash NS. Still no solution from your company.
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Jugo Iloski
(@JIloski) reported
@Xplornet LTE home internet service is maddening...tower is down yet again in McGregor...how are we not given a bill credit during outage periods...why don't you have a service that sends outages to customers by text or email! 🧐🙄🫤
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Carl Trask
(@CarlTrask5) reported
@PierrePoilievre I agree. CRTC fails Canadians. My slow internet bill cost more than my monthly electricity bill. @Xplornet @CRTCHearings
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NS Knitter 🧶😷 🇨🇦
(@hockeymomnancy) reported
So @Xplornet , I was upsold to move my home service to my cottage, paid each month waiting for a tech to install it, and I'm now being told I'm not entitled to a full refund on those months because I finally got tired of waiting and cancelled. VERY unhappy former customer.
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Ian
(@IanMcPHE7T2) reported
@Xplornet Any insight into pensioner having to pay to have your equipment removed because fibe cable came to our area? Including having to go on the roof? Non-recoverable? Yes is! We have been customer for years and still are at our cottage (satellite) This is “loyalty”?
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Taylor
(@ThoughtsofT92) reported
@Xplornet is there an outage in Lac ste anne county? I have not been able to connect to wifi since a big wind storm came through last night.
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Lynne/CarlynServices
(@CarlynServices) reported
@Xplornet is the internet down in Gravenhurst area
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Schrödinger's Canadian. Sorry, not sorry.
(@WolfAndWyrm) reported
The modem will report the internet is down at the management screen. I've not only reset the modem. I cut down two small trees in the yard to ensure clean line of sight to the tower that might have been obstructed by summer growth. Connection is acting like Xplornet's now.
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Tracy
(@tracyeboyce) reported
@Xplornet Any update on the webmail outage ??
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Wildrose Craft ********
(@CraftWildrose) reported
@Xplornet Slow *** internet! Just get starlink. Pay 100 for 900kbps max from xplornet or pay 120 for 4mbs with starlink
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Nathan
(@XyoticTV) reported
@Xplornet is probably the most ****** ISP out there. My family of four pays for the 50MB LTE package, and half the time we can’t keep connected. It’s currently 1:30AM, I’m the only one awake using the internet at home, and I’m still getting frequent disconnections. #Xplornet #Wtf
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Alicia Cram
(@rainkeltoia42) reported
@Xplornet @NicGignac There are lots of people waiting for your update on the NB outage. Like no ETA from your tech support AT ALL. Any info?
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Ty
(@Trucker_Ty_) reported
@Xplornet why did I have to find out about a service outage by calling in to tech support? People rely on home internet for work and school. An email alerting customers of this outage would have been the least you could do.
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Cameron Ritzer
(@RitzerCameron) reported
@Xplornet 2 hours on hold and no answer. If you can’t talk to me don’t expect me to pay your bills for a service I do not use
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Point Seven Five
(@Point_SevenFive) reported
@AndersonJG @Xplornet Yes I know, but not really wanting to give them money and plus its $950 to purchase equipment + $160+/month for service.... Xplornet is supposed to be already giving me internet.
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Nathan
(@XyoticTV) reported
@Xplornet We have called you a dozen times since having our service setup last year. Nothing changed.
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David Reddekopp 💉💉💉 (He/Him)
(@davidreddekopp) reported
@Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)
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Sherry Keam
(@sherrykeam) reported
@Xplornet YOUR SERVICE SUCKS AS USUAL. NO EMAIL SERVICES TODAY. REALLY HARD TO DO BUSINESS THAT NEEDS EMAIL ACCESS. THIS COMPANY IS A JOKE.
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The Thankful Outdoorsman
(@bushcamp2) reported
@Cedarstoneacres @Xplornet I hear ya. Reception is very poor at camp too. Have to take the quad out to the main road just to answer an email sometimes
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Ian Lafferty
(@jaja92628832) reported
@BellMediaPR Bell, let's talk. I just switched from bell cellular service to Telus and my satellite from bell to Xplornet. At much cheaper cost btw. There are consequences to treating female broadcaster's like ****!
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Jim Russell
(@aerom) reported
@Xplornet - service OUT again now!