Xplore Outage Report
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (73%)
- Wi-fi (11%)
- Total Blackout (9%)
- E-mail (3%)
- TV (3%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Brampton, Thurso, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, and Caledonia.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 14 hours ago |
|
Brampton
|
Internet | 1 day ago |
|
Thurso
|
Internet | 1 day ago |
|
Brampton
|
Internet | 1 day ago |
|
Toronto
|
Internet | 4 days ago |
|
Collingwood
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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AaronMikkel (@AaronShmyr) reportedHey @Xplornet get it together. Your service sucks during demand time. Next call will be to @SpaceXStarlink. $100+ a month is a joke for what you’re providing us!!! It’s Christmas Day and my internet won’t work.
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whatajokeffs (@DJLO) reported@Xplornet Please enjoy fixing your broken service for your paying customers.
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Jordon Miller (@JordonM40) reported@dennydenny1020 I Finally caved and ordered starlink yesterday… sick of our stupid Xplornet
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Just_A_Small_Town_Girl (@FeministHousew1) reportedWhat a surprise! Again tonight our wonderful service with @Xplornet is out! Amazingly though we had 4.5 hours today when it sort of worked! So glad a Tech came out 3 weeks ago and "fixed" it. Perhaps it is what I have said 100 or more times, the equipment doesn't work properly!!
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Reiko Koyama (@reikokoyama79) reportedHey @Xplornet I got to deal with your rude predatory CSR when cancelling was my service with you, now you send me an invoice for a late payment, on a closed account? I thought your CSR was predatory, guess it's your standard practices.
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Chris Galway (@chrisjgalway) reportedReally loving the inconsistent @Xplornet service we have. Trying to finish up the year and this crappy service is making that extremely difficult. Starlink is looking like an option and nothing would please me more than to switch to something reliable.
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet Too late. My starlink arrived today. I've called tech support 3 or 3 times already and for the same answer... Congestion flag, a crew is working on upgrades which will be done in (enter future date here). Unfortunate.
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Sabrina McDonald (@WundringCruiser) reported@Xplornet is your network down in Eastern Ontario? Done all resets and still no internet.
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Just_A_Small_Town_Girl (@FeministHousew1) reported16 hours now @Xplornet my internet has been down. It was out for 8 hours yesterday and 5 the day before. My kids are doing distance learning for school and need working internet to do so. Can someone explain why it's been consistently happening for days on end
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Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reportedGoodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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Yvan Shank (@Shanksters) reported@Xplornet It's essentially down near Finch ON. Do I need to go back to dialup? It would be faster.
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busterflash (@truebusterflash) reported@fishergirl39 A diff option than we have. We only get xplornet. It’s terrible.
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Rose (@thinkinggal22) reported@brianlilley Eventually they will all just go back to TV because to be honest, the quality of these streaming services on most internet services that we can afford is terrible. None of these actually can stream on basic xplornet service. So not sure what all the hype of this is.
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet And it’s out again for the second time tonight. @Xplornet I want to make sure you understand, I signed up for starlink today and it will be here Friday. The way this company is run is terrible, and the service is aweful. This is why you have lost another customer.
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet And again. 2nd long outage tonight in fact. I haven’t had internet more than I have.
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WhiskyTangoFaded (@whiskeyfated) reported@Xplornet has the WORST internet. You sell fast speeds apparently... Yet you never get those speeds. How dare you sell speeds for the cost you do. **** your company, the owners, share holders and higher up. You all deserve the fr revolution on your heads.
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Sabrina McDonald (@WundringCruiser) reported@Xplornet It apparently also means that you ignore any tweets regarding your service being down for the entire day?
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Jordan Kennard (@JordanKennard13) reportedCan't wait to get rid of @Xplornet this week. 100% will not miss their ****** service all around. Not worth a penny, and penny's aren't even a thing anymore #fixyourgarbage #fuckxplornet #dialupworksbetterthanyou.
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Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reportedGoodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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William Holmes (@HolmesWil) reported@Xplornet Your customer phone line is busy. (And full of noise) Do you use Xplornet to carry your customer service? That would explain it.
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txwikinger (@txwikinger_ea) reported@Xplornet is all your staff already on #Omicron isolation leave or why is your Internet not working?
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Susan Balog (@BalogSusan) reported@LimestoneDSB Sorry for the kids on maple road in Odessa...internet down mist of the time for past 5 days due to xplornet waiting to fix " because of the holidays"
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CGS (@CGS75403388) reported@Xplornet You can't provide steady service to the customer base you have, now yu want more customers for what? MAYBE if you stopped outsourcing your customer relations and tech support it would go much smoother- I pay almost $100/month; and the service you provide is far from it.
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Dan Chalack (@chalackd) reported@SundanceConstr1 @elonmusk We switched to a smaller local wireless ISP a few years back to get away from Xplornet and their overpriced garbage satellite. Now they've bought out our ISP and already tried to kick us back to their satellite... Definitely looking at moving to Starlink as well.
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Wendy Forbes (@WendyFo93193475) reported@evilplasticfork That’s big news my internet has been down for 3 days …no access to anything. Xplornet sucks
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Boyd Merrill (@BoydinNL) reported@Xplornet has got to be the worst most frustrating internet service provider in the world! Terrible. #awful
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KittensCoat ♡ Accessories (@KittensCoat) reported@kylebryson10 @Xplornet Try never receiving it, and still paying their god awful prices.
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WhiskyTangoFaded (@whiskeyfated) reported@Xplornet Get better ******* internet Signed a disgruntled customer
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Speaking Truth to Power Since 1976 ¯\_(ツ)_/¯ (@r_diamond) reported@Bell_Aliant @Xplornet I mean, "Oh, I didn't know they had 100MBPS in your area now" would have been fine. Laughing at me and saying "If you have Xplornet you are NOT getting 100MBPS" was just...rude. Feel free to listen to the recorded call and tell them off from me :)
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Cate (@Co_opCate) reported@ONTSpecialNeeds Bell was cheaper. Maybe $80 per month. But it was slow. So bad that we ended up getting Xplornet as well (so 2 internet providers) and tethering off of phone data as well. Starlink is much better.