Xplore Outage Report

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Xplore Outage Chart 10/04/2023 09:35

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Xplore compensate me for the outage?

Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • Internet 75.84%


  • Wi-fi 13.54%


  • Total Blackout 6.14%

    Total Blackout

  • E-mail 3.54%


  • Phone .49%


  • TV .45%


Live Outage Map

The most recent Xplore outage reports came from the following cities: Halifax, Surrey, North York, Montréal, Whitewood, Laval, Dartmouth, Brampton, Trenton, Winnipeg, Gatineau, Calgary, Mississauga, Waterloo and Paris.

Loading map, please wait...
City Problem Type Report Time
CanadaHalifax E-mail
CanadaSurrey Wi-fi
CanadaNorth York Internet
CanadaMontréal Internet
CanadaWhitewood Wi-fi
CanadaLaval Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • wynnterbloom wynnterbloom (@wynnterbloom) reported

    @Xplornet I am tired of the excuses as to why we have never (not once) experienced the level of high speed service we were promised when we signed up. Corporately maybe just engage your integrity muscles and stop making promises to customers you know you can’t keep.

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet I didn't your the only company available it was you guys or dial up and if I have to call your help line again because of **** internet before my final on the 16th its gonna be ******* dialup cause dial up works every ******* day.

  • BosBrad4 Brad (@BosBrad4) reported

    @Xplornet I did an internet test yesterday, because it was slow, again. I have the best internet package Xplornet offers. 7.1 download speed. 1.2 upload speed.

  • MicaylahG 𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮 (@MicaylahG) reported

    @Xplornet been with you a week. I got had! Your service is less than suckacious and slimy. This company is a fraud. Stay away unless you like sticking a needle in your eye everyday!

  • gulag_77 your re-education camp roomate (@gulag_77) reported

    @Xplornet is a terrible company. They are horrible to deal with. Their internet tower has been out for over a wk with another wk estimated outage. No communication, no offer of rebate. The service contractor was on hold with them for an hr and still nothing was resolved

  • whiskeyfated WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet internet is trash with a capital T You cant game on it, signal fluctuations happen all the time. They sell you a 60g package and you get maybe 1/6th of that I cant wait for @SpaceXStarlink so I can tell your company to f off. Sincerely a pissed off customer

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet can I send you guys a bill for paying for the extension on my schoolwork? Since I cant load anything and I am supposed to be doing finals this week. Your service is mind numbing

  • KryptoDot KryptoDot (@KryptoDot) reported

    @Xplornet Help!! I've been having no internet service almost everyday now and it sometimes starts at a random time. I need to know the problem of what's causing this issue

  • FrankReardon1 𝔣𝓇𝓪𝐧k ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @MaryLynnMetras @Xplornet @fanCRTCProfling Yes that’s true also, I experienced that as well on my travels. It seams anywhere outside a major city the internet is poor in Canada.

  • fishingcamp Sandy Haven (@fishingcamp) reported

    @Xplornet After messing around again for an hr with “technical support” that didn’t work either....1 good day 2 bad. Clear sunny bluebird skies.

  • shykrk Renée (@shykrk) reported

    @Xplornet Horrible service

  • Michell25471779 Michelle (@Michell25471779) reported

    @HoarderPrairie @Xplornet Agreed! I keep calling and they give me a run around. Tey sent me a part but it still doesnt work. I had to leave for work and they told me I had to cover the cost for the tech to come if I didn't do the trouble shoot on the phone. Robbing people blind.

  • harrbca Brad Harrison (@harrbca) reported

    @partspaul @Michell25471779 @Xplornet I've had my starlink now for a few months. No issues at all. Gaming works, and I've been on a bunch of Teams meetings that have lasted longer than 4 hours each. It's been wonderful.

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet it's been a solid week of terrible internet. Called got told about a tower investigation. I cant even load the pages I need for school. What's going on?

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet Your internet service is truly something to be desired. DO NOT GET THIS PROVIDER!

  • tower_Guy 🗼TowerGuy🌲 (@tower_Guy) reported

    @fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.

  • MaryLynnMetras Mary Lynn 🇨🇦 (@MaryLynnMetras) reported

    @FrankReardon1 @Xplornet @fanCRTCProfling Rural Ontario awful at times?

  • roykathygs Roy & Kathy (@roykathygs) reported

    @philletourneau @brockgs Brock is right about it taking us out of the dark ages! We had family living here for a while and the router easily handled 24 devices of which 5 or 6 were often streaming video. I replaced Xplornet which had provided reliable but slow service for 12 years. Enjoy the upgrade!

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet I've tried calling at least 3 times today. Can't pick up the phone for customer in need of support eh?

  • WillKon Touchstone (@WillKon) reported

    @nockturnalguy @djclimenhaga I actually have Starlink & it is awesome. I hope it stays awesome as more ppl sign up for it.. Xplornet is garbage but years ago it was decent too until they expanded the subscription base to the point that it became practically unusable

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet can yall help me pay to extend my courses if I'm not able to get my work done from not having internet that was paid for? Or do yall have jack sparrows moto?

  • topcoachdino Dino Camiré is fully vaccinated 💉 (@topcoachdino) reported

    @drMediaPro @ValleyFiberLTD Amazing, wish we had service our way. Luckily Starlink came through as Xplornet just isn’t enough,

  • cartotheneck Kyle Levesque (@cartotheneck) reported

    @Xplornet I've had no internet for 4 days. All I can do is phone your tech support in India who tell me "It will be fixed soon". Very unhappy.

  • fishingcamp Sandy Haven (@fishingcamp) reported

    Why is your service @Xplornet so bad in the North Bay Area ??? It’s good one day and the next is terrible at best. So disappointing for the cost. #lookingforanewserviceprovider

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet hey, is a tower down? We haven't had wifi for 2 days now

  • stephanie4tin stephanie (@stephanie4tin) reported

    @Xplornet what’s with the outage in napanee and literally all over ontario? it’s been over an hour.

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet How many times must I call before you people get it right? The insult came today when I called and told I had to pay for the tech to come if I didn't do trouble shoot over the phone. I've done enough troubleshooting thanks.

  • SmevyBean Matrixxxツ (@SmevyBean) reported

    @Xplornet your internet towers are oversold and you throttle speeds. This **** is ridiculious.

  • FrankReardon1 𝔣𝓇𝓪𝐧k ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    The hardest thing about being south is the #Internet & now that I am back in #Iqaluit it’s like up and down with @Xplornet 🙁 And I am paying hell a lot more than the the south. It’s so frustrating 😠 #crtc how are the kids do do research for schooling? @fanCRTCProfling

  • SmevyBean Matrixxxツ (@SmevyBean) reported

    @Xplornet once again, your internet service is useless. Consecon, ontario.