Xplore Outage Report
Why is my Xplore service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 10: Problems at Xplore
Xplore is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (5%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: North York, Yarmouth, Montréal, Halifax, Kingston, Digby, Grand Falls-Windsor, Terrebonne, Porters Lake, Greenwood, Church Point, Bedford, Charlottetown, Toronto and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Total Blackout | |
| North York |
Internet | |
| Yarmouth |
Internet | |
| Montréal |
Internet | |
| Halifax |
Internet | |
| Montréal |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Ian
(@IanMcPHE7T2) reported
@Sunny94FM @Xplornet Here’s a reason why not. Another company offered fibe internet in our area. Higher speeds and cheaper than my Xplornet LTE contract. When I contacted xplornet to cancel they said I have to pay to have their equipment removed from our brick chimney or we could just leave it Brutal
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Adam
(@adamandplease) reported
@TheTobster111 Well I hope this doesn’t do anything to Starlink because it has changed our rural lives for the better. We only had xplornet which is the worst service
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CdnARS VE4PER
(@CdnARS_VE4PER) reported
for abt $15 /mo more far superior service Total init bill $922 includes 1st month's service fee extra outlay is only $764 all freight & taxes in @Xplornet is simply causing me to waste my $25 / TSN subscription fee anyway so switching looks better all the time.
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Carl Trask
(@CarlTrask5) reported
@PierrePoilievre I agree. CRTC fails Canadians. My slow internet bill cost more than my monthly electricity bill. @Xplornet @CRTCHearings
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Katie
(@clumsykittykat) reported
@Xplornet fix the internet out here in Alberta, haven’t been able to access anything for over 24 hours and nothing has changed. Extremely frustrating with you guys, considering switching services here very soon 😡
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NS Knitter 🧶😷 🇨🇦
(@hockeymomnancy) reported
So @Xplornet , I was upsold to move my home service to my cottage, paid each month waiting for a tech to install it, and I'm now being told I'm not entitled to a full refund on those months because I finally got tired of waiting and cancelled. VERY unhappy former customer.
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Steve Filer
(@NockAndLoose) reported
@Xplornet Don't sweat it, I cancelled my service.
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Tracy
(@tracyeboyce) reported
@Xplornet Any update on the webmail outage ??
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Alec Card
(@Acardyeg) reported
@Xplornet what does it take to just get through? Multiple times now my wife and I have called to cancel our service. Despite being ensured in June we had cancelled we are still getting charged. Sitting on hold today for an hour and a half and counting today.
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Nathan
(@XyoticTV) reported
@Xplornet I am literally 3 feet away from my internet router, and I can’t play my own music from Spotify. I’m done paying $149 a month man. You are overloading customers on to P2P towers without acknowledging the data it takes. Either fix it, or I’ll covince thousands to switch.
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Sharon Houselander
(@SharonHouselan1) reported
@Xplornet you can bet I ordered my Starlink and can't wait to drop your dogshit fraud service. Making us pay 120$/m for 25GB plus another 40$ so we can use the phone because you're illegally throttling VOiP applications to further shake us down. **** you.
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Hartley Hyman
(@HartleyHyman) reported
@Xplornet was on hold with tech support for 20 minutes was transferred to full throttle and get voicemail! Business internet down!!! Help help!
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Steve Filer
(@NockAndLoose) reported
@IanMcPHE7T2 @Xplornet I had the same thing. @Xplornet's loyalty agent spoke over me several times once I was finally connected. Told me to put in a service call to remove their equipment. I am so glad to be rid of them. Truly a terrible service capitalizing on a lack of competition in rural places
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Taylor
(@ThoughtsofT92) reported
@Xplornet is there an outage in Lac ste anne county? I have not been able to connect to wifi since a big wind storm came through last night.
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Lynne/CarlynServices
(@CarlynServices) reported
@Xplornet is the internet down in Gravenhurst area
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Ian
(@IanMcPHE7T2) reported
@NockAndLoose @Xplornet 1/2 Same here and he was hostile when I declined his bribes. Also refused to have their antenna equipment removed from our brick chimney. Basically keep it or take it down ourselves (I’m 75) Or pay an @xplornet service person to remove it. Absolute crap service
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Ty
(@Trucker_Ty_) reported
@Xplornet why did I have to find out about a service outage by calling in to tech support? People rely on home internet for work and school. An email alerting customers of this outage would have been the least you could do.
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Schrödinger's Canadian. Sorry, not sorry.
(@WolfAndWyrm) reported
The modem will report the internet is down at the management screen. I've not only reset the modem. I cut down two small trees in the yard to ensure clean line of sight to the tower that might have been obstructed by summer growth. Connection is acting like Xplornet's now.
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Sherry Keam
(@sherrykeam) reported
@Xplornet YOUR SERVICE SUCKS AS USUAL. NO EMAIL SERVICES TODAY. REALLY HARD TO DO BUSINESS THAT NEEDS EMAIL ACCESS. THIS COMPANY IS A JOKE.
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The Thankful Outdoorsman
(@bushcamp2) reported
@Cedarstoneacres @Xplornet I hear ya. Reception is very poor at camp too. Have to take the quad out to the main road just to answer an email sometimes
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LordOfTheEyebots
(@LEyebots) reported
@Xplornet @XploreMobile @Xplornet hey, xplornet! Fix your bloody ******* network
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Nathan
(@XyoticTV) reported
@Xplornet is probably the most ****** ISP out there. My family of four pays for the 50MB LTE package, and half the time we can’t keep connected. It’s currently 1:30AM, I’m the only one awake using the internet at home, and I’m still getting frequent disconnections. #Xplornet #Wtf
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Ian
(@IanMcPHE7T2) reported
@Xplornet Any insight into pensioner having to pay to have your equipment removed because fibe cable came to our area? Including having to go on the roof? Non-recoverable? Yes is! We have been customer for years and still are at our cottage (satellite) This is “loyalty”?
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Richard
(@randsmarchants) reported
@Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service
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Richard
(@randsmarchants) reported
@Xplornet is it just me or does it seem to take forever to get a service tech guy.
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Jim Russell
(@aerom) reported
@Xplornet - service OUT again now!
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Tam Miles
(@cdngrl1980) reported
@Xplornet service it out again, making it impossible for someone who works online. Terrible, over-priced service. And of course, can't get through to customer service. Time to switch companies. Today. We're done.
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Point Seven Five
(@Point_SevenFive) reported
@AndersonJG @Xplornet Yes I know, but not really wanting to give them money and plus its $950 to purchase equipment + $160+/month for service.... Xplornet is supposed to be already giving me internet.
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Nathan
(@XyoticTV) reported
@Xplornet We have called you a dozen times since having our service setup last year. Nothing changed.
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Nancy Babick
(@nancy_babick) reported
@Xplornet It’s garbage!