Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Harrison
(@harrbca) reported
@partspaul @Michell25471779 @Xplornet I've had my starlink now for a few months. No issues at all. Gaming works, and I've been on a bunch of Teams meetings that have lasted longer than 4 hours each. It's been wonderful.
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KryptoDot
(@KryptoDot) reported
@Xplornet Monthly!? I dont understand what the problem is with that? I need internet for other things I'm not the only one using 500+gb and it's a family of six. It's also Unlimited for a reason so why bother talking about the amount of data we've used. The guy also end called 1 mins later
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet can yall help me pay to extend my courses if I'm not able to get my work done from not having internet that was paid for? Or do yall have jack sparrows moto?
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Derek Gould
(@dgouldca) reported
@Michell25471779 Actually I was looking for wireless. I tried to get Xplornet at my cabin; installer came, went all over the property trying to get a strong enough signal and finally had to give up. Waiting on Starlink -- whenever they active this area!
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet hey, is a tower down? We haven't had wifi for 2 days now
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Sandy Haven
(@fishingcamp) reported
@Xplornet After messing around again for an hr with “technical support” that didn’t work either....1 good day 2 bad. Clear sunny bluebird skies.
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Touchstone
(@WillKon) reported
@nockturnalguy @djclimenhaga I actually have Starlink & it is awesome. I hope it stays awesome as more ppl sign up for it.. Xplornet is garbage but years ago it was decent too until they expanded the subscription base to the point that it became practically unusable
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
The hardest thing about being south is the #Internet & now that I am back in #Iqaluit it’s like up and down with @Xplornet 🙁 And I am paying hell a lot more than the the south. It’s so frustrating 😠 #crtc how are the kids do do research for schooling? @fanCRTCProfling
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peter barker
(@peterbarker11) reported
@Bell You know the service is poor when I'm longing to have Xplornet back.
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Kyle Levesque
(@cartotheneck) reported
@Xplornet I've had no internet for 4 days. All I can do is phone your tech support in India who tell me "It will be fixed soon". Very unhappy.
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet I've tried calling at least 3 times today. Can't pick up the phone for customer in need of support eh?
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KryptoDot
(@KryptoDot) reported
@Xplornet just did they told us that it was a tower issue, is it possible for a tower transfer.Right beside my house is another house with a internet same as ours and it's working.The caller also told us that it's no biggie he told us that we shoudnt worry since weve used 500+gb internet
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet can I send you guys a bill for paying for the extension on my schoolwork? Since I cant load anything and I am supposed to be doing finals this week. Your service is mind numbing
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet it's been a solid week of terrible internet. Called got told about a tower investigation. I cant even load the pages I need for school. What's going on?
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
@MaryLynnMetras @Xplornet @fanCRTCProfling Yes that’s true also, I experienced that as well on my travels. It seams anywhere outside a major city the internet is poor in Canada.
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
@MayorofIqaluit @fanCRTCProfling I wonder if Xplornet executives all use there service in their homes?
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your re-education camp roomate
(@gulag_77) reported
@Xplornet Service contractors are sent out and left unpaid by Xplornet. Because it’s Xplornet tower at fault. Once the new tower is up and going wks from now, none of our equipment will work with it. Then we’ll wait another 3 wks for a service contractor.
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the anti-anti masker
(@andyjhubbs) reported
@Xplornet I didn't your the only company available it was you guys or dial up and if I have to call your help line again because of **** internet before my final on the 16th its gonna be ******* dialup cause dial up works every ******* day.
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stephanie
(@stephanie4tin) reported
@Xplornet what’s with the outage in napanee and literally all over ontario? it’s been over an hour.
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𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮
(@MicaylahG) reported
@Xplornet been with you a week. I got had! Your service is less than suckacious and slimy. This company is a fraud. Stay away unless you like sticking a needle in your eye everyday!
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Jim Russell
(@aerom) reported
@Xplornet More outage in kawartha lakes, no resolutions
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bew
(@_brittwilson) reported
Guys @cogeco customer service slaps the absolute **** out of @Xplornet. Like xplornet used to make me want to puke and roll in it they were so difficult, cogeco ??? Damn they good
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Mary Lynn 🇨🇦
(@MaryLynnMetras) reported
@FrankReardon1 @Xplornet @fanCRTCProfling Rural Ontario awful at times?
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denise pedersen
(@pedersen_denise) reported
@Xplornet why the outage in Taber Alberta all day? What’s the eta on repairs?
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your re-education camp roomate
(@gulag_77) reported
@Xplornet Both your contractors and customers get screwed over and lied to. It wouldn’t have been that hard to warn people of a scheduled outage that was set to last weeks. That would have shown some respect for your customers
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wynnterbloom
(@wynnterbloom) reported
@Xplornet I am tired of the excuses as to why we have never (not once) experienced the level of high speed service we were promised when we signed up. Corporately maybe just engage your integrity muscles and stop making promises to customers you know you can’t keep.
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Dave Rooney
(@daverooneyca) reported
@ALL_CAPS When I lived in rural Stittsville, we were able to get from Community Fibre. One GB to the house for a better price than XplorNet was offering got 25 Mbps. THOSE are the companies that need support, not effing Bell et al.
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your re-education camp roomate
(@gulag_77) reported
@Xplornet is a terrible company. They are horrible to deal with. Their internet tower has been out for over a wk with another wk estimated outage. No communication, no offer of rebate. The service contractor was on hold with them for an hr and still nothing was resolved
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Stockyrds
(@stockyrds) reported
@Xplornet When are cci customers going to get upgraded equipment? Speed has gone to crap
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Robert Ready 2
(@Robert2Ready) reported
@Xplornet is your phone service down in the area of Snow Road, Ontario? My Wi-Fi is working but not the phone