Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Brampton, Calgary, Sydney, Edmonton, Montréal, Milton, Rapide-Danseur, Dieppe, Halifax, Belnan, Truro, Laval, Duvernay-Est, Miramichi and Westville.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Internet | |
| Calgary |
Wi-fi | |
| Calgary |
Total Blackout | |
| Sydney |
Internet | |
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh G Rekshun
(@ThirtyStone420) reported
@billgatescooka @Xplornet Yeah. That’s what they do. Because they can, with those two little words “up to”. They don’t have to provide you with what you pay for, so long as your internet is “working” they don’t give a ****. I’ve been with xploitnet for 20 years bud. They’re the worst.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Do you work at the pace of a garden slug working its way across a five acre garden? I suppose that's apt given how slow your network is. Don't want people getting used to the idea you can go faster.
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Mat
(@dirtyspades) reported
@Xplornet is by far the worst customer service out of any company I’ve ever dealt with. They provide a service that over time gets worse yet they continue to add a small charges every few months to the bill. When there is issues they will not reply back to any emails. #brutal
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rekounas
(@rekounas) reported
@Xplornet I don't have an account. I called multiple times to get LTE, but have been told that I am a little out of range, even though neighbors down the road from me are on LTE. I am not interested in satellite as I work from home and would chew through the bandwidth in about a week.
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Kevin Dunbar
(@kevindunbar666) reported
from
Greater Madawaska, Ontario
@Xplornet Is she a made up recommendation or is it just me getting shitty service.
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Piper 💫
(@PiperYeen) reported
from
West Perth, Ontario
My internets been out since last night -_- fml xplornet sucks
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Jesse Campbell
(@INeededTheMoney) reported
from
Zorra, Ontario
@Xplornet your internet is trash I pay 150.00 per month for usually LESS that 1mbps... Just because I live in a rural area doesn't mean you should rob me! I absolutely can't wait until I no longer have to use your service.
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Piper 💫
(@PiperYeen) reported
from
West Perth, Ontario
@KellerHusky @Xplornet needs to get their **** together, this happened last week also.
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Michael Ferguson
(@ferguson_mi) reported
Our project under the PEI Broadband Fund Residential Pilot is officially approved...Here’s hoping @Xplornet is the solution to our internet woes...
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WayneO
(@wogrodnick) reported
from
Grandview, Alberta
@Xplornet the internet is down at Pigeon Lake. Working on getting it back?
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Daniel68leo
(@daniel68leo) reported
@Xplornet I am sure the joy won't last. Even business service has frequent problems.
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Let’s keep spreading news on @Google about @Xplornet until they shut down and can no longer engage in toxic behaviour
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ᑯᐹᒃ ᐅᒃᑯᖅ ᑕᑦᑐᐃᓂ
(@tattuinee) reported
from
Iqaluit, Nunavut
What’s all this I hear about @Xplornet cancelling service?
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rekounas
(@rekounas) reported
@coleslawYSJ @Xplornet I signed up for Starlink beta. Hopefully I hear back soon. My guess is I will be going with their service when it comes in. Yes, it's more expensive, but I have seen speeds of 130 Mbps download and 12 Mbps upload.
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Jeff Geisel
(@GeiselJeff) reported
@Xplornet Bring it down too woolwich twp and our garbage internet !!
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AC
(@GroulxGrant) reported
from
Nipissing, Ontario
. @Xplornet offered to waive overage fees during covid. This offer suddenly stops and now I’m on the hook for close to $400! I didn’t even know I was over!! Been a customer since 2013 and customer ser. basically told me to cancel my service if I didn’t like it. So disappointed.
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Jesse Campbell
(@INeededTheMoney) reported
from
Zorra, Ontario
@lewisbron @Xplornet Just the 5th? You'll catch up to the rest of us in no time. It's literally the worst.
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MrSeventy8
(@MrSeventy8) reported
from
North Stormont, Ontario
@Bell and @Xplornet were down for about 30 mins in Crysler, about 35 mins. south east of Ottawa.
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Jesse Campbell
(@INeededTheMoney) reported
from
Zorra, Ontario
@m3t4lw01f @Xplornet Honestly the most expensive and the absolute worst
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Jesse Campbell
(@INeededTheMoney) reported
from
Zorra, Ontario
@Xplornet Could you provide a decent service then? Literally the most expensive, slowest internet, since dial up!
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Ryan M
(@ryanmjjj) reported
from
Ottawa, Ontario
@lcmacewen @Xplornet Just call support and threaten to change plans. Works with every service provider. They’ll offer you some discount or some other offer.
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Mr. Lee
(@WessiJmo) reported
@elonmusk I recently bought a farm up in Golden Valley, (Northern)#Ontario #Canada and we have absolutely horrible internet from netspectrum and xplornet. I signed up online for Starlink and I’m patiently waiting for greatness! #OGZFarming @OGZFarming
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CRTCeng Xplornet is the worst Internet in Canada 🇨🇦 while Bell has the best Internet in Canada 🇨🇦 and they are both rural Internet Providers
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet It’s like Xplornet is trying to get more people to work for their company by driving the customers angry 😠 and away from them Internet is not a business 👨💼 that is for you to own but a service that you provide to your customers and their satisfaction
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Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet Xplornet isn’t a home 🏡 it’s a service and to treat it like 👍 a home 🏡 is a very selfish way to drive their own customers away
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Aaron W
(@Teirersias) reported
from
Iqaluit, Nunavut
@Alethea_Aggiuq @sijjakkut They've never been huge but to their credit Nwtel, Bell and even Xplornet have all rebated us over the years. It's never been huge but on occasion it has been a couple hundred bucks or more depending on the severity of the complaint. Patience and persistence is usually needed.
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Daniel68leo
(@daniel68leo) reported
I just saw a post from @DLeBlancNB about bringing reliable rural internet. Unfortunately @Xplornet is NOT a provider of reliable service. I have business service and it is down every couple of days.
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Cory Morgan
(@CoryBMorgan) reported
from
Municipal District of Foothills No. 31, Alberta
@kelly_t_mac @Xplornet Go with the Telus hub. The only thing worse than Explorenet's speeds is their "support". Never again
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Robert Gamble
(@LotSixteen) reported
from
Richmond, Prince Edward Island
Our new power line poles are at 60 meter spacings - perfect for stringing cable. @Bell_Aliant has abandoned us to @Xplornet, and @Xplornet has yet to show any initiative in extending service. We are starved for decent broadband and would switch in a heartbeat.
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet You’d think your service would be better with all the government hand outs you get... can’t wait for @SpaceXStarlink to show you what reliable high speed internet really is. 🖕