Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Ridgetown, Ottawa, Orléans, Bowman, Edmonton, Longueuil, Halifax, Campbellford, Toronto, Gatineau, Regina, Montréal, Vaudreuil-Dorion and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Wi-fi | |
| Ridgetown |
Internet | |
| Ottawa |
Internet | |
| Orléans |
Internet | |
| Bowman |
Wi-fi | |
| Edmonton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Drew
(@drewfurn) reported
@Xplornet Seriously... I’ve been on hold for 3 hours trying to get someone to check my satellite and this is what you guys post... you obviously are way way out in left field when it comes to customer service.. what is going on with your company
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Sean Dunnett
(@dscseedguy) reported
@Xplornet into a 15+hr outage of the former Silo network again. Just the type of service we've come to expect from this company. #fail
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Dean Rey
(@76Drey) reported
Xplornet is a huge piece of **** internet company. We dealt with them in satellite and they buy out Netset and everything went to ****. Pallister wants people to stay home. Well provide people with internet companies. Xplornet definitely know how screw something that was good.
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Em 🤠 #Earper4Life
(@Emma_McPerry) reported
@TheSciFiBard And I am with Xplornet a satellite internet and it’s crap! Lol
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Iain Reid
(@IainReid10) reported
@Xplornet @XplornetSupport Any updates in the outage in the Bradford area?
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Susan
(@ssnjagger) reported
@Xplornet Any news on the Bradford tower? This is a terrible time to experience an outage for over 24 hours.
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Frank Reardon Photos
(@FrankReardon1) reported
@Irngutaq2 It’s been up and down everywhere I think even extra slow for @Xplornet today in Iqaluit
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet I hate ur company. i ain't paying **** on this bill, unless someone fixes this **** service.
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Fast Jeff
(@fastjeff) reported
@Xplornet We're not going to forget how poor your internet experience is no matter how much filler you pour into your twitter feed. Work on bettering your service instead of hoping marketing can "fix" your problems as an ISP. Until then, I'd recommend everybody avoid using xplornet.
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet @Jenn_MacDonald_ Why do you ask people to DM you? You can’t verify who you’re talking to remember TH? Or do you want the screen shots from our last discussion where all you did was give me the tech support number because of exactly that reason. “You can’t be 100% sure who you’re talking to.”
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Hugh G Rekshun
(@ThirtyStone420) reported
@VoosieVooters @Xplornet Tell them to shove their service fee up their ***. That’s what I did when they told me it’ll be $150 for a tech to come out and look at our equipment. Told them they can foot the bill to fix their **** service or I’ll filing a complaint with the CRTC/CCTS. They waived the fee.
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Jessica Holmes
(@JessicaHolmes03) reported
@xplornet with a large majority of folks working from home, how is it possible that you can’t send someone out to fix my internet before the start of my work week? You are affecting my ability to earn income, I NEED HELP NOW. Can you get someone here?
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PLY BURGUNDY
(@plyburgundy) reported
@brettjpetch @Xplornet Same here in east gwillimbury. No service since Wednesday. Garbage company
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Jon Isaac
(@RavelsTeen) reported
@justin_maybe Interesting prospect. Curious as to whether this sort of model would have more luck increasing internet access to rural areas than the Province's partnership with xplornet. Then again, the residents most in need of service are also the least likely to live in a municipality.
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Cody Bowie
(@cody_bowie) reported
@Xplornet anyone else experiencing issues around Huxley Alberta? Havent been able to connect since yesterday morning
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Brett Petch
(@brettjpetch) reported
@Xplornet Any updates on when we’ll be back? As a general suggestion it would be nice to see a service outage website at some point that customers can refer to.
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joe
(@joepdore) reported
@Lips88 @SucksXplornet Same. 2 outages in 2 years with Silo (routing glitch and a lightning strike). Now at 15 outages since August with @Xplornet Sending this tweet on Koodo LTE because Xplornet is still down (going on 14 hours now)
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Susan Fontes
(@snue1982) reported
@Xplornet Man, I wish I were "Jim". Crap service at best since taking over Silo. Constant outages, and all I get is the robotic answer of "our technicians are currently working to solve the problem"
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet I have been reduced to privately facebooking the local tech because you’re re refused to reach out or provide contact information. This is beyond unacceptable. You service a large part of this country, not providing immediate action is atrocious.
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Jean-F Davignon
(@jfinqc) reported
@Xplornet I am a customer that is willing to pay for any usage I need and according to your retention service there is nothing you can do to restore my service for 1 evening. #xplornetnotcustomerfriendly
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Susan
(@ssnjagger) reported
@Xplornet when is the outage in Bradford expected to be fixed? It's been out since Thursday night!
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mal
(@malloveryy) reported
Haven't ******* about xplornet lately. It still sucks. (Ps thanks for making me unable to watch greys super great service glad I pay so much for you)
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Brett Petch
(@brettjpetch) reported
@Xplornet Not going to get anything out of it when the support line says “we are currently experiencing an outage in your area”.
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet I have been reduced to privately Facebook messaging the local tech. This is beyond unexceptable, you service a large portion of the province (and country) you cannot just say “too bad so sad.” You need to have techs available on the weekend.
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Carol Reynolds
(@CarolReynolds27) reported
@Xplornet when is the outage in Bradford Ontario expected to be fixed. It's been out since last night. C'mon keep us updated on the progress please
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Jessica Holmes
(@JessicaHolmes03) reported
@Xplornet I have been reduced to privately facebook messaging the local tech because your rep refused to contact or provide contact information for him. This is beyond unacceptable. You service a large part of NB, not providing immediate action is atrocious.
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Reid Carter
(@re_carter) reported
@Xplornet It’s ok I don’t need my internet that has not been working for 2 days, nor do I need the call back that I have been waiting for. This is terrible service can’t wait for @SpaceXStarlink to become available in Canada... it will literally shut this service down.
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Marchant, JP
(@JeffMarrrrrchan) reported
@madinuk @FrankReardon1 Im not trying to minimize your concerns but the vast majority of rural Canadians are unable to connect. Our county council for example just spent 2M with xplornet to introduce LTE service, its $99/month for 25mbps. I just got online, I had previously had 1mbps for the same price
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Fast Jeff
(@fastjeff) reported
@Xplornet Upgrade towers? Nah. Help the xplornet satellite customers? Nah. Lower over-usage charges? Nah. Get users more data? Nah. Build a new office that shows off profits in spite of a majority of angry customers. Yeah, do that.
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Is it over yet?
(@yzfoxsrm) reported
Still have no internet. Been down since 9:30ish last night. The joys of rural internet, thanks @Xplornet