Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Halifax, Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Thornhill, Middle Sackville, Vancouver, Thurso and Rapide-Danseur.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet | |
| Toronto |
Internet | |
| Saint John |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Lin R
(@Blu_Butterfly8) reported
@GSmokesweed1 I'm using my tablet while away and that limits me a lot and Xplornet (for North Quebec) sucks...
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Robert Bauhuis
(@RBauhuis) reported
@MartinBowRiver @NewtAedes Can you check into anything you and CP can do to delay xplornet's planned demobilization of internet service into the NWT please? It will be a huge disadvantage to northern development. Thanks
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Andrew Single
(@Beardune) reported
@nathan_koop Xplornet taking over MBNetset was a big step down in quality. Manitoba has squandered the value of all the dark fiber that MB Hydro put in, and now Starlink is making it obsolete.
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Robert Ready 2
(@Robert2Ready) reported
@SenBoehm @RBC I feel your pain. I have been trying to give @Xplornet updated credit card info for a week. After going. Around in circles for days I have been told i) automated payment system doesn’t work with Apple iPhones ii) password reset on account doesn’t work with Microsoft email…WTF!
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mal
(@malloveryy) reported
@mcleodtaylor1 @ShawDirect @Xplornet Yeah they don't offer service in my area 🙄 pretty annoyed my whole neighborhood got a flyer offering a great deal that we can't have lol
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Byron Darlison
(@ByronDarlison) reported
@xplornet the wait time for your loyalty department is 56 minutes. Can you explain to me why I have to wait 56 minutes to tell you over the phone that I want to cancel my account?
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Patrick Hulley
(@Patrick_Hulley) reported
My experience @Xplornet hey we are doing complimentary service call to realign internet service was working fine, then they leave us with no internet, call tech support 1.5 hours later you need new antenna…why? & how much? they dont know & why it worked fine till you came out!
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Arjentine - Free of FFXIV
(@Arjentine) reported
Another day ruined by the curse that is xplornet /xplore internet "service"
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gregandru🇺🇸🇨🇦
(@gregandrushko) reported
@Xplornet I have been an xplornet customer for years. I rarely complained about anything. Then they said I needed a free upgrade if my radio antennae and modem. I didn't want to do but they talked me into it. 2 weeks later, no internet and I'm pissed. More to come.
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Lucas Squires
(@lsquiresIV) reported
Are any other @Xplornet users on PEI having their service drop completely on a daily basis? This is day 6 in a row of complete loss of service.
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Patrick Hulley
(@Patrick_Hulley) reported
@VoosieVooters @Xplornet Yah its our fault they changed the tower…service and @xplornet seem to run about as fast as there up to 5 MB 😜
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Ryan (CRASH) Barton
(@Crashola) reported
@BrentStaeben My parents live in a dead spot for cell service, but have Xplornet and seems to work pretty well for them (and me when I visit)
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Odog913
(@Odog913) reported
from
The Archipelago, Ontario
@Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario
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Bill Gill
(@BGill2012) reported
@Xplornet can someone explain why a house with no service for 3 yrs still gets charged every month, and then you will not credit the time back? #poor service # wouldnotreccomend
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mal
(@malloveryy) reported
@mcleodtaylor1 @ShawDirect @Xplornet I'm trying to see if we can get Eastlink now! Between xplornet's awful horrible internet and Shaw's basic package we pay $200 a month. It's unreal. I can't stream a show most nights even with everyone's wifi turned off.
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Byron Darlison
(@ByronDarlison) reported
@Xplornet if you are having me wait 56 minutes to have someone offer me something better to try to keep me as a customer I have to wonder what are you thinking? This customer loyalty process is not going to warm me up to accept what you are proposing. The opposite actually.
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Ed DeBruyn
(@debruyn_ed) reported
@ConsumerSOS The inhabitants of Pretty River Valley, near Collingwood, Ontario, kneel before God of Elon because Bell, Rogers, Telus, & Xplornet can not provide cellular/internet service even close to what StarLink Satelite service provides. Yet 🇨🇦’s pay highest fees in world. Good travels!
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Rob Anderson
(@randerson137) reported
@AdrienLouisSala Bruce Owen, spokesman for Mb Hydro, said all existing contractual obligations will continue to be met either by Xplornet or MHT “the fibre-optic network will continue to be owned and managed by Mb Hydro, providing safe, reliable energy to Manitobans at the lowest possible cost.
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from the void
(@semiotechnic) reported
@Xplornet are you folks experiencing an outage in some service areas???
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Greg Thomas Marks
(@CultureOfOne) reported
Can somebody PLEASE offer a viable alternative to @Xplornet in rural NB? Barely a cloud in the sky, no wind, but still can’t get a signal. Some of us need the internet to earn a living, and 0.23Mbps isn’t doing the job.
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Patrick Hulley
(@Patrick_Hulley) reported
Customer for i dont know 7 plus years and this is how they treat me… @Xplornet
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Byron Darlison
(@ByronDarlison) reported
@Xplornet after years of mediocre service at best I have now installed @Starlink and am having speeds that are 10 times better for basically the same cost. Given this I want to cancel my account but you won't let me do this until I speak to your loyalty department.
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Byron Darlison
(@ByronDarlison) reported
@Xplornet could we please just both agree that I no longer want to be a customer and could you please just make that happen automatically? Because #THISISNUTS Thank you.
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ChubbaLubba-boys
(@ChubbaLubba69) reported
@Xplornet your internet is so bad and overpriced you can't do anything on it this is ridiculous I can't even online game on your internet on my PS5 or Xbox I wanted to let you guys know that you have lost a customer today
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Чад (Chad) 🇺🇦
(@ChadOhman) reported
@CalamityJayne4 My parents were on Xplornet, then a Telus hub, and now starlink. They’ll never look back.. they can actually watch Netflix now.
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mal
(@malloveryy) reported
I am so sick of rural internet. Satellite TV. Expensive, slow, and unreliable service. DO BETTER @ShawDirect and @Xplornet !!!!
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Tracy Powers
(@TracyPowers) reported
@Xplornet your customer service agent refuses to escalate my call on a known internet problem going on for months at my parents place. How can I get appropriate service. Looks like better business bureau has a lot of activity.
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JoshNess
(@JoshNess19) reported
@Xplornet why’s my internet down i’m tryna play valorant
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Kirk Simpson
(@tksimpson) reported
Finally got my Starlink. Even on “better than nothing” mode it’s 20-40x better than @Xplornet. $3,000 paid to them over the last couple of years for the worst internet imaginable. Cancelling that service is going to bring me so much happiness.
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Paterson
(@Paterson135) reported
Hey @Xplornet keeping someone on hold for over 1 hour 21minutes is the one of the many reasons you suck so badly. Israeli cancel our damn account already. You’re holding customers hostage