Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Kitchener, Halifax, Grande Prairie, Edmonton, Montréal, Toronto, Saint John, Brampton, Ottawa, Milton, Bradford West Gwillimbury, Thornhill, Middle Sackville and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Kitchener |
Internet | |
| Halifax |
Internet | |
| Grande Prairie |
||
| Edmonton |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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⛄️Reilly Bessette🏁
(@RBessette56) reported
@Xplornet do better, if the pushy Westman internet salesman is going to guilt me for using an American company, atleast make sure the service is functioning.
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Susan Balog
(@BalogSusan) reported
@LimestoneDSB Now day 15 with unstable internet. Xplornet needs to get going. We've been patient but enough is enough. This is the big rural internet provider !
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Ian
(@IanMcPHE7T2) reported
@mcduffiechrisAU @Xplornet so same crap?
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Aatos Lehtila
(@Qualifyfor) reported
@ProudGrannyCdn I had Xplornet and it was terrible here. It depends where their towers are compared to you.
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Aatos Lehtila
(@Qualifyfor) reported
@rantonstupidity I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think
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Ben Helleman
(@BenHelleman) reported
@Xplornet Unfortunately my 50/10 service gives me 10/1 after service was done on the network lol. Hope you can fix it, because I sure don't feel like paying for it.
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Steve Pelech
(@The_Big_P) reported
@Xplornet can you please fix the internet issue just east of Red Deer in Red Deer County? It’s tough to do live classes without internet… Unless you want to chip in on the cell phone bill….
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Millicent Bystander
(@Fawce14Fawcett) reported
@Xplornet @BenHelleman In...ter..net.....is intermittent always having problems with our 5G. 🙄💩
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Lomaxcat
(@VoosieVooters) reported
@Xplornet @chriswtburke Any updates on the Thorpe tower near Odessa/Wilton ON? Out since December and can't get anything from support. They write tech requests that are then cancelled. I am beyond fed up.
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Ben Helleman
(@BenHelleman) reported
@Xplornet have you completed the work in the 613 Spencerville surrounding area from 2 days ago? The network has been very poor ever since. Cheers.
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Ian
(@IanMcPHE7T2) reported
@mcduffiechrisAU @Xplornet Not sure where you are but same here in North Halton. Can’t wait until Standard Broadcasting hooks us up to fibre connection in a month or so then I can kiss this ****** over priced xplornet “service” goodbye
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🇨🇦 Grinch🎄
(@RobM1962) reported
@CBCNB Xplornet has had years to upgrade their service. I live in southern NB and we were promised better service many years ago. When I got Starlink and cancelled my Xplornet they didn't even want their equipment back it was so outdated. Just like our government.
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Mr. Restoule General
(@mrrgteacher) reported
@Xplornet Our internet is out. Are there known outages in our area or is it just us? Tried resetting the router and that didn’t help.
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Paula Tripp
(@ptripp63) reported
@Qualifyfor @Mike_L_Bailey @startca My only option, where I am, is Xplornet. 5 minutes outside of Bancroft and the cell service is so bad, I wouldn't even bother trying a hub again. I'm at the mercy of Xplornet and it sucks.
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S. Jem
(@SeanGemm) reported
@Xplornet No troubleshooting required. Your satellite service is overloaded and useless in its present state. Because it is a single satellite, upgrading capacity is next to impossible. Don’t waste your money folks.
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lWeedaa
(@lWeedaa) reported
Haven’t been able to stream this week and won’t be able until monday at least. My streaming network @Xplornet is down. Technician is schedule for repair on monday
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Chris Burke \\ Find Your Friends
(@chriswtburke) reported
Hey @Xplornet you guys having tower issues in southern kings PEI??? My internet has been trash since the storm last weekend.
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Ian
(@IanMcPHE7T2) reported
@the_logic @davidreevely Btw I’m replying using data bc xplornet is down or at dialup speed
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Zyazer
(@ZyazerTweet) reported
Unlimited data is false advertisement. THEY FINNA SLOW DOWN MY **** BECAUSE I USED TOO MUCH DATA LIKE BRO I THOUGHT YOU SAID IT WAS UNLIMITED, NOW I GOTTA USE DATA THAT WAS MADE BY XPLORNET OR SUM ****, THIS ******* DATA IS SLOWER THAN THE GTA 5 LOADING SCREEN WTF $300 FOR THIS!?
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Lomaxcat
(@VoosieVooters) reported
@Xplornet It's far beyond inconvenient. No internet is not intermittent or slow internet. Xplornet employees must all have stock in Starlink. You are making it really easy for them to take over your market.
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Dom
(@IAmMeJustDom) reported
Anyone else having issues with @Xplornet ? Been on and off since about 6pm Friday night #xplornet
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Keri-Anne Lawton
(@manyra) reported
@ChubbyChucks Yeah, I was not happy but I had little choice b/c xplornet couldn’t find a signal and I didn’t want another stupid satellite. Smarthub is based on cell tech. Super easy to set up.
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Dean Tiegs
(@DeanTiegs) reported
@Xplornet - Was on hold for over 2 h to speak to one of your agents about a service problem. Is this normal? What is your company's target for hold times?
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Aatos Lehtila
(@Qualifyfor) reported
@DougAlder When contracts to bring internet to rural areas were opened up, only one company applied, Xplornet, and their service is worse than Bell's.
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet How is your internet this trash at 12:45 at night. Worst ISP
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Jonathan Kavanagh
(@HiJK10) reported
@senakseoj @KenJKavanagh @Xplornet $1000 setup fee Joe, with no garenteed service!
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Chris M
(@mcduffiechrisAU) reported
.@Xplornet hey, just upgraded to LTE service 3 days ago and now we have ZERO wifi...in Southern Ontario...
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Aatos Lehtila
(@Qualifyfor) reported
@rantonstupidity I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think
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Maureen Parent
(@MaureenParent7) reported
How is it that yesterday, during a huge snowstorm, my internet worked perfectly and this afternoon, clear skies, it is slow and intermittent? I think you are right @sharonhoyes. Xplornet can work, it just choses not to.
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Aatos Lehtila
(@Qualifyfor) reported
@Mike_L_Bailey @startca I am technically in Belleville, but only because of Harris. I'm actually in the country with nothing that resembles a cable within 2 km. DSL failed because of crappy wires that were not being maintained. Xplornet was terrible. No 5G out here either and Bell is throttling I think