Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Fredericton, Montréal, Ottawa, Rapide-Danseur, Pictou, Prince Edward, Calgary, Toronto, Brampton, Sydney, Edmonton, Milton, Dieppe, Halifax and Belnan.
| City | Problem Type | Report Time |
|---|---|---|
 Fredericton |
Internet | |
| Montréal |
Internet | |
| Ottawa |
Total Blackout | |
| Rapide-Danseur |
Internet | |
| Pictou |
Internet | |
| Prince Edward |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Harrison
(@ImSeanHarrison) reported
@StaxOfDonuts @Xplornet No provider will service our area except xplornet, I got to preorder starlink but it’s not here yet :/
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FutureNPJen
(@jen_future) reported
Hi @Xplornet. Could someone please give an update on your outage? I’m relying on your service to do schoolwork. Currently without service for 2+ hours and your help line hung up on me after an hour on hold.
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Billy Pickles
(@BillyPickles6) reported
And hopefully Starlink package gets delivered sooner than later so the next call to @xplornet is to cancel my service once and for all. Hopefully rest of you got service!
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Michael Foti
(@oskypanny) reported
@MC_ALaCampagne @_ADsquared @Xplornet Same here. No internet and can't get through to support. Just a message that high volumes of calls, try again later....
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Mr.JerryK
(@JerryRi02465347) reported
If you ever feel worthless just remember you will never be as worthless as @Xplornet workers.
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Robert Fallis
(@RobFallis) reported
@Lynnincanada @Xplornet Down in Niagara as well. Can’t get through to support
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Billy Pickles
(@BillyPickles6) reported
@oskypanny @Xplornet Took me a good 37 attempts back to back just to make it on the cue. Hopefully now that some service is back up that it won’t take you that long.
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Jesse Campbell
(@INeededTheMoney) reported
@isabh352 @Xplornet I've tried so many times to be compensated for their terrible service. They know there's no other option in our area so they just dog us.
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JustDan
(@strange_danimal) reported
@Xplornet #Xplornet come on man give us a clue here. Sounds like a pile of people are down.
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Sean Harrison
(@ImSeanHarrison) reported
Now I have to drive 4 hours to my cottage so that I can finish my zoom meetings all because my internet is out at home and @Xplornet doesn’t give a fk, SICK so happy I’m paying $120 a money for this service :)
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Ivan
(@Ivan34936599) reported
@Xplornet dear who ever reads this , @xplornet is a a scam it’s all “up to speeds “ that only go near it after you call customer service 5 times and complain about their service and 3 of their techs tell you to suck it up because you have no where else to go. Btw service is down
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mb, MCpl (ret’d) 🇨🇦
(@mb_cls) reported
@Xplornet WTH? Can’t call support. No update on your website. Link to Twitter on website incorrect. No service from at least Manitoba to New Brunswick. How about updating clients who pay for this poor service.
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Stephanie
(@swhiston16) reported
@ginsquirrel @Xplornet Im in springwater and yes we’re down too!! Tried but can’t get through to customer service
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Jesse Campbell
(@INeededTheMoney) reported
@GlenabbeyFarms @Xplornet Could you imagine if xplorenet had to be accountable for their perpetually terrible servce?
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mike
(@75bugger) reported
@Xplornet you guys suck dead donkeys. What the hell is going on that you cannot notify your customers of an outage. Take my money and give us **** service. Thanks for nothing
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Bea, Ladies Softball/Uniform HOF #WONF4W
(@BurlingtonWiFI) reported
@ClarenceHouse >> @Xplornet is using a system that uses telephone agent parlance and no COVID express disclaimer nor warning for high call volume? How do we call the police detachment if the calls are patched by #iPhone bridge to #WiFi and there is a new signal boost antenna?
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Claire
(@ginsquirrel) reported
@Xplornet soooo is service down in Barrie, ontario? Can’t get hold of anyone on the phone
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Billy Pickles
(@BillyPickles6) reported
@Xplornet internet just came back online for me. Nobody from customer service has yet to answer issue seems to have been resolved. Going to hang up to clear the cue for other people that need to speak to them that may still be offline. #xplornetoutage
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Fast Jeff
(@fastjeff) reported
@Xplornet He sounds like a really cool guy, hope he's doing well these days. Anyway, you're a terrible ISP. Avoid xplornet. #cancelxplornet
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Jodi
(@JodiJDeJong) reported
@s_rich27 @Xplornet internet is down in Roseneath, Northumberland county. What's up with that? @Xplornet
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Jodi
(@JodiJDeJong) reported
@Xplornet What's up with internet randomly being down? We've got some serious @netflix watching to do 🙄 Do we have to get together and party or something? Oh right #StayHome
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Rhonda Thomas
(@RhoKate) reported
@Xplornet Why is there no mention of the outage in Ontario. With an estimated fix time?
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iOFtheBEHOLDER
(@bustinskullz) reported
@Xplornet Internet down in Windsor Ontario for a couple hours now. I see alot more posting about it almost Canada-Wide! Not even a post addressing it, kind of sad for how much money you make upcharging and throttling.
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mike
(@75bugger) reported
@SucksXplornet well again you a holes cut out service and don’t notify anyone. WTF xplornet don’t you realize there is a lot of pissed of rural customers who own guns!!!!
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Arthur Murray
(@arthurwmurray) reported
@Xplornet service down for an hour and half. Can’t get through customer service
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The Magnificent Marucci’s
(@Magnificent5M) reported
@Xplornet Any idea when service might come back on in South eastern Ontario (Kingston Napanee area) can’t get through.....!
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Mike Baxter | StaX
(@StaxOfDonuts) reported
@ImSeanHarrison @Xplornet 💀 if you have bell lines, I can help you get a new isp hahaha
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Cass🌻
(@radicalcassie) reported
@Xplornet get your **** together there’s a nation wide outtage and the phones hang up on you when anyone calls the help line , people pay what billions?? & you can’t get your **** in order to give people a warning?? Lol idiots.
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Jesse Campbell
(@INeededTheMoney) reported
@pcincognito @Xplornet It's down across the country
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Jeff Hitchcock
(@Jeff_Hitchcock) reported
@BillyPickles6 is in queue with Xplornet and will hopefully tweet out what's going on - a service one person at @xplornet has decided isn't needed. Remember, if you don't tell your story, someone else will.