Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (77%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Longueuil, Halifax, Campbellford, Toronto, Gatineau, Regina, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Bracebridge, Flin Flon, Dieppe and Provost.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Longueuil |
Internet | |
| Halifax |
Wi-fi | |
| Campbellford |
Wi-fi | |
| Toronto |
Total Blackout | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Connor Langpap 🇨🇦
(@MooreFitnessSTG) reported
@Xplornet Thanks for that. However, I’m currently with your company and I’m looking to switch. Your service is very poor and I’m being told limited sight line to satellite for LTE, which isn’t true. You slow our usage down and at best, our DL speed is awful. So, what’s the solution?
-
Amanda Hather
(@AmandaHather) reported
@Xplornet is there an outage in pei? Haven’t had Internet since at least 5am
-
Fast Jeff
(@fastjeff) reported
@Xplornet If he records his playing on an old wax cylinder, puts it on a train to BC, I'm betting people in BC could play the wax cylinder before xplornet's crap internet would be able to load it online.
-
Fast Jeff
(@fastjeff) reported
@Xplornet Funny how they never ever take a picture of their own work. It's not like xplornet would flat out lie about these pictures that pop up randomly on their their twitter. I mean, xplornet lies about their speeds and reliability all the time, but these pictures they spam.... real?
-
Joanne
(@JoanneP666) reported
@SucksXplornet @Xplornet hey #xplornet Working from home and trying to pay my workers but can’t access online banking all of a sudden, cheap service for a very high price
-
Virtual Nonsense
(@PaulRenaud613) reported
@Xplornet I called tech support and was able to determine that my modem was fine. Your tech was unaware of any satcom issues (he kept calling it a tower), yet my service mysteriously restored itself almost exactly 48hrs after it failed. You need to be more transparent on satcom outages.
-
Charles Braedley
(@cbraedley) reported
@Fred_Wreck1983 @fastjeff @Xplornet They should be posting pictures of their (sub-contracted) crews doing work, like running fiber, or erecting towers, or installing antennas on customer's homes. Something to prove that things are happening in areas where they've been given government funds!
-
Liz Reimer
(@LizKReimer) reported
@Xplornet We’ve called a few times. We’ve had techs out. Support tells us to unplug it and plug it back in. And that’s what we do now daily just to get some sort of usage. It’s a joke. We only have your service because it’s literally the only one available. Most expensive & least reliable
-
Colleen Gillam
(@Gillam527) reported
@Xplornet My internet has been down all day in central Alberta when will it be fixed. Terrible customer service
-
United Counties SDG
(@SDGCounties) reported
County council has agreed to author a letter of support on behalf of Xplornet for their application under the federal UBF program to develop broadband infrastructure in various areas of the County.
-
Alisha Dickinson
(@alishalauraann) reported
@MaloneOCSB Currently in the same boat :/ I've been working from home for most of this pandemic, and we reached 90% today and it's only the 18th. We'll be maxed out by the end of the week and will be out of luck until February. Xplornet Satellite is our only option and it's horrible.
-
Oatsey
(@RobOatway) reported
@CBCOntarioToday Southeastern Ontario is suffering too. Xplornet is garbage, and internet has screeched to a halt many days so far in 2021. I live near Sydenham and internet w/350Mbps downloads is available less than 200m away, yet I’m told I can’t get the same where I am 😡
-
Christopher Rogers
(@therealcpr83) reported
@Xplornet It took him 43 days to upload this picture using the new LTE tower. Xplornet us garbage can internet. Don't fall for their manipulations of the truth.
-
Fast Jeff
(@fastjeff) reported
@Xplornet What with all the pictures, you'd figure they'd take pictures of their work... xplornet is so full of it. They're spamming this to shore up a false narrative of doing good for for Canada so they can bad mouth things like starlink.
-
Kevin Porter
(@kevdevlyn) reported
@Xplornet If they are lucky they might be a bit faster then dialup but I doubt it with your **** service.
-
Peter J Stoddart
(@PeterStoddart6) reported
@Xplornet is the Internet down in Cambridge Narrows NB? I’ve got nothing
-
OzzieJ8
(@j8_ozzie) reported
@Xplornet My wifi has been terrible lately, I can’t wait till starlink comes out, would rather pay $130 a month with speeds of 150mb down and 50 up with 20-40 ping instead of $110 a month for 2mb down and 2mb up and 80+ ping ive called support many times but there’s nothing they can do.
-
Alisha Dickinson
(@alishalauraann) reported
Hey @Xplornet can you please go back to what you were doing last spring for your satellite customers? Some of us are still working from home because of this pandemic and not having enough accessible internet is a MAJOR issue.
-
Shauna Mikel
(@424Shauna) reported
@Xplornet I appreciate the reply but my husband has been on the phone with them every week with the same problem.
-
🌤 L&G Weather, News & Traffic ☃️
(@WeatherLandG) reported
@lammy9661 @Xplornetsuppor1 My son asked the other day why we didn’t have Xplornet. A friend of his has it and, I guess has little issues for gaming. I told him because i want it to be functional more often than not and Xplornet has an awful track record.
-
Rektify
(@RektifyCrypto) reported
@Xplornet I thought your service couldn't get any worse, but it has. Now I am literally forced to build my own cell tower, I don't care if there are laws preventing me from doing it, it's already done. You're about to lose 300+ customers in my area. SO **** YOU!
-
Kevin Lamacraft
(@lammy9661) reported
@WeatherLandG @Xplornetsuppor1 Can’t even fathom not having throttled internet... like clockwork, between the hours of 1600 and 2100 internet speeds run at a snails pace with @Xplornet .... the inevitable result of poor coverage and over-subscription....
-
Mike Loughlin
(@MikeLoughlin77) reported
@Xplornet With help from tech support and one of your installers, we resolved the issue today..thank you
-
Debbie EbanksSchlums
(@debEbanks) reported
@kimfullerton @XplornetES I was hoping the tech had improved, but alas. We have 4 internet services to get 300GB of data, with 3 people doing online school. @Xplornet came to fix the brand new satellite dish. 3 days later, there’s spotty service again!
-
Stanley Zhang
(@StanYLZ) reported
@Xplornet Why is explorenet signal always bad in midnight? Is it a scheduled downsizing?
-
tomizo tommy
(@tomizo103) reported
@Xplornet I want to get more detail solution for state code 30.1.1 on the modem HT2000. My internet connection is down every 30 min and the only solution I have is just power off the modem and wifi router, wait 4-5 minutes and restart. It is really frustrating.
-
Christopher Rogers
(@therealcpr83) reported
@Xplornet Rob took 54 hours to upload this photo using an Xplornet connection. You're service is garbage, and your customer service is bigger garbage.
-
Mike Loughlin
(@MikeLoughlin77) reported
@Xplornet I called your Customer Service over 4hrs ago and am still waiting for a call back. Is anyone working? My internet is out and could use a little tech support here 🤨
-
brandon smith
(@brandon90053725) reported
@Xplornet instead of posting this garbage that no one cares about why don't you post about your infrastructure considering half of it is oversold probably more than half knowing you guys it would be nice to know whether you're upgrading **** that should have been upgraded several years ago
-
dave jupp
(@hullcitydave) reported
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool. #xplornet