Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Stratford, Middle Sackville, Cambridge, Midland and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Vancouver |
Internet | |
| Saint-André-Avellin |
Internet | |
| Charlottetown |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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COLLEEN
(@cad9769) reported
@Xplornet any idea how long the outage will be ?
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x-Acadia Grizzly Bears 🐻
(@SICHLBears) reported
No home internet service since Sunday so our lines tonight for pivotal Game 4 will be…completely random. Hopefully we don’t have any significant injuries to adjust to or anything. 🤬 PS: @Xplornet sucks *****.
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Parenthesis Brackets III
(@Holeinoneboy) reported
Now going into day 4 without internet. No ETA on fix. Apologies for the inconvenience just don’t cut it. Worst company on the planet @Xplornet
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Laura Boichuk
(@BoichukLaura) reported
Hey @Xplornet my service has been down for 27.5 hours. No one can.provide an ETA on the repair. Fixed wireless is also my business. There is no world I would have techs that couldn't have this fixed by now. 1/3
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
@DustinPatar Yes just switched to a different ISP. Cellphones and NWT DSL having issues it looks like. @Xplornet is still working
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Marivic Cochrane
(@MarivicCochrane) reported
@Xplornet @XploreMobile Avoid @Xplornet . It's horrible. And a rip off. Stupid expensive for a metered data plan. Get Starlink. 10times faster ,unlimited and doesn't lose connection constantly.
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Dale 🇨🇦 🆎
(@DBSLarsson) reported
@TheAstroKiwi Already know of, what, 8+ StarLink dishes around here. Rapidly replacing the TELUS SmartHubs / XplorNet dishes as they are garbage when the cell towers only put out anywhere from no bars to two.
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guest b
(@guestb) reported
Hi @Xplornet, wondering why you haven't fixed broken high speed rural internet in Annapolis Valley, NS for two weeks? Your update May 11ish keeps blocking users after modems power off for any reason. People around are talking. Two weeks is a long time. @thestarhalifax
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Alan Irving
(@berkypigs2008) reported
@Xplornet your service SUCKS NO wifi since THURSDAY. And your customer service does not know when it will be up and running again.#bringbackCCiwireless
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Paul Rhodes
(@Badenoch1) reported
@Xplornet Thanks. I sorted this matter out with your customer reps.
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Alan Irving
(@berkypigs2008) reported
@Xplornet We have been told by your customer service people that we will not have an appointment until June 2nd. It sucks because we use the wifi for Buisness purposes and staff are not able to do their work. But we still have to pay them. I will forward our details later.
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ZNsolo101
(@ZNsolo101) reported
@Bell yo if bell was not just about making a few $ for that service my house would have fibor but yall just wont move the line 1 km down my road but xplornet got me with internet thats better your dsl is so *** for the price its sad nova scotia hype
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧🇸🇬🇺🇦
(@BrentHCameron) reported
@Xplornet - I appreciate all the warm and fuzzy tweets about photo contests & film festivals, but probably 1000s of your clients aren't even getting the usual 0.05 MB you deliver. Maybe acknowledge there's an issue on your account to give us the impression that you care?
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Jade
(@Sheehan24J) reported
@Xplornet wondering why my parents still pay for wifi that DOESNT WORK EVER :)
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Shawn Sabine
(@ShawnSabine1) reported
@Xplornet @XploreMobile I've had Xplornet for 3 years and never once defaulted on a payment. I explained my situation to them now and that I am waiting on a tax return and I had to get a couple of months behind on the Xplornet payments. They sent me a message they're cutting me off. Hello Starlink! Bye!
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Amanda Yarascavitch
(@alyarascavitch) reported
@Xplornet I wish you had a customer outage map somewhat like hydro so we knew what was going on with our internet.
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Paul Rhodes
(@Badenoch1) reported
If you are an @xplornet customer it helps to have a back up system. One storm and they are out for a day (and counting.) No response from their (smirk) customer service on when service will be restored.
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Daza
(@Styles_888) reported
@Xplornet They had to move to an area with better internet service. Cannot wait for starlink! Good luck then…
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Natalie McCormick
(@albertaclassic) reported
@Xplornet I called in and had the issue taken care of. I just don’t get this big charge then throttle ppl back.
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christinelj
(@christinelj5) reported
@Xplornet care to resolve the damage your equipment is causing on my house? Been trying to get help for 3 days. Great service.
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Jeremy Smith
(@SmittyProblems) reported
@Dell_is_Poo @SpaceXStarlink Data is unlimited and service is about $150 CAD. The first year was good, but they seem to have done the same as Xplornet and sold more dishes than they have capacity for.
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Eric
(@ziahusky) reported
@Xplornet I've been trying for 2 days to disconnect. The disconnection dept is overwhelmed & I can't get through or get a callback. How can I stop my service?
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christinelj
(@christinelj5) reported
@Xplornet love the property damage is causing to my home and your refusal to resolve the issue!
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J. Lidtkie
(@lidtkie) reported
@Xplornet Been a customer for years, yes there are bumps sometimes as with any company. Far better than the 2 other services that cover this area. More towers would be a good improvement.
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Mister Bored
(@TheBoredRoamer) reported
Oh suprising news, @Xplornet not working again. Xplornet is the Delorean DMC-12 of internet providers.
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Justin Cohen
(@cantechit) reported
from
Orangeville, Ontario
@bcjordo @elonmusk It was pretty bad on roaming over the weekend with lucky to get 5-10mb , back at home I was lucky to get 20 down and two up for hours last night. Feels like Xplornet all over again.
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Ann in Bridge Lake
(@AK_BridgeLake) reported
@FrozenF8 Those speeds remind me of when the only internet choice available to me was Xplornet. Hope things don't take too long to recover for you after that horrible storm.
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.
(@vozzyXL) reported
@Xplornet what’s up with your service in Ontario? Terrible connection for a week now
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If you’re not angry you’re not paying attention
(@staysangry) reported
@tammyrobert Nope. We don’t even have good cell service here. I have xplornet lte and it’s actually really good. But 110$ per mth. I also have a land line $70/mth. Cell phone $80/mth. And we bought a cell booster for $800 when my husband had to work from home. It’s expensive to be connected.
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Natalie McCormick
(@albertaclassic) reported
@Xplornet U r charging me 140/m & hav now throttled me down, 1 can hardly wait for @SpaceXStarlink for my area. Hurry up @elonmusk connect northern AB, this is BS.