Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Orléans, Toronto, Whitby, North York, Cambridge, Orangeville, Calgary, Westerose, Chatham, Mississauga, Regina, Napanee, Winnipeg, Milton and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Orléans |
Total Blackout | |
| Toronto |
Internet | |
| Whitby |
Internet | |
| Orléans |
Wi-fi | |
| North York |
Internet | |
| Cambridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Slapshot
(@jimmuskoka) reported
@Muskoka411 Too bad Xplornet is known coast to coast in Canada for failing to deliver what people are paying for. Notorious for not delivering service and over selling towers. Starlink or Bell LTE seems to be the only current hope. Urban areas a different situation where fibre exists.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Xplornet clearly doesn't give a ****, anyhow. My contract with them is up in May. Worst case is this doesn't pan out and I wait for my pre-order to be filled instead. Summer is coming. I plan to not need internet lol. Incidentally, you can order if your location is Pike Lake.
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Matrixxxツ
(@SmevyBean) reported
@Xplornet It's down again and this service is absolutely ridiculious. The simple fact you try and advertise "good service" and it has been down two times this week.
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Brett Weston
(@Cheford1) reported
@Xplornet absolute garbage internet. You change 110$ and we get internet 3 days a week, speeds close to dialup, constant outages, not to mention multiple outages a day. Your internet and service is a atrocious
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Scotty
(@rightofeast) reported
@SuprSquirrel The town i live outside of is 9k and everyone surrounding me has internet lol but my dirt road has no lines going down it ... always had terrible service with xplornet and its way overpriced so im excited to try this
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Kevin Porter
(@kevdevlyn) reported
@Xplornet I know better outside activity. Installing my Starlink dish then taking a baseball bat and knocking your piece of **** antenna off my roof.
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Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Technically I did too, I just kept trying locations closer and closer to the city until it let me actually order instead of just the deposit and pre-order. Worst case it doesn't work and I just return it and wait for my pre-order to ship.
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owenfrank
(@owenfrank) reported
@seguincbc Xplornet Satellite is slow (faster then dial up is all I will say) in comparison to most because of the location of the satellite used, Xplornet LTE, if it is available, is a good choice. I can only get satellite as there is not even cell service where I live
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet so u guys drunk, is that why u have such ****** service?
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Metal Wolf
(@m3t4lw01f) reported
Even he knows Xplornet's network is a flaming trash heap that 20x too many people are connected to, and all he can do is sympathize. But there is light at the end of this dark tunnel, and it will put a smile on my face the day I get the email saying "your Starlink has shipped!"
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Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet It's laughable how bad they are really. I have American friends that tell me my adventures with Xplornet eclipse their own adventure with ISPs such as Comcast, and I've heard some terrible things about them. It's ok, I ordered Starlink today. Fingers crossed it works here.
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Antonin
(@anto3525) reported
Xplornet down again? @Xplornet
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Erica Proudfoot
(@TalkingNB) reported
@seguincbc Anything but Xplornet. We have that at home and it's terrible. My son tried to work here over Christmas and couldn't.
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sheryl
(@sheryl71107825) reported
@Xplornet You already did your review when we had problems last month and couldnt see anything. I was told to phone Technical Support when I am having problems. I did that yesterday and got the message that our area was having issues so they were aware of it. You are aware of the issues!!
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Fast Jeff
(@fastjeff) reported
@Xplornet Not for long. Xplornet is a terrible ISP, avoid them at all costs. However, farmers and everybody else who's stuck with xplornet, there's an alternative coming soon. Hit them where xplorne cares, their pocketbook. #Starlink #cancelxplornet
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Brett Weston
(@Cheford1) reported
@Rogers please for the love of god brings service to my area. We have a whole subdivision 1km away, another subdivision 3km away, all in the same road and you skipped over the 20 houses where I live. PLEASE save us from @Xplornet’s terrible internet service!
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Brad Harrison
(@harrbca) reported
@m3t4lw01f Hah, I’ll let you be the guinea pig and find out how broadly they interpret the service location. My connection with xplornet is more stable than most people’s. I mean, it still sucks, can’t game on it. But I do get exercise running to the basement to power cycle it.
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Nick
(@Nick62289935) reported
@starkinly @Xplornet Yes, Sara. It is. You will deal with outages and extreme slow speeds ALL THE TIME. And when you call to troubleshoot the issue too many times, they will BLOCK your phone number to stop you from calling like they did with me. They will still take your money though.
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Metal Wolf
(@m3t4lw01f) reported
Calling Xplornet is a hopeless endeavour with hours long wait times and technicians that do nothing more than ask you to "turn it off and back on", and when that fails they begrudgingly book a service call. That tech can't really do much other than fiddle with the antenna...
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lilly
(@CaraleeBolton) reported
@Xplornet Thank you for your reply.. do you have any way to communicate that to customers at the time? It was frustrating to be out with no communication on that is was a large scale outage...with kids at home online a small update would go a long way! Thx
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mas
(@thepooppack) reported
the entire gaming setup is about to be in shambles and this is because of your dogshit service @xplornet
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Jason Cadenhead
(@CadenheadJason) reported
@Xplornet internet is out in Brighton ON for 8 hours now? Your customer service is horrible. Any update? Thank god for @elonmusk bringing consistent MODERN speeds for realistic pricing.
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Sara
(@starkinly) reported
On day 4 with internet and it’s already down. @Xplornet is this what I am going to deal with?
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Darko Beers
(@KingDjangoIV) reported
@seguincbc Xplornet is about $130/month for speeds of 25 Mbps for first 100GB (think 10 Netflix movies in HD) per month ..... they then ramp you down to 2Mbps once over 100GB - excruciatingly slow - like modern day dial up
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Jason Cadenhead
(@CadenheadJason) reported
@Xplornet @CarrieOwen07 Scared when starlink comes online for most people? Canceling your garbage internet and cust. Service
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Martin Donkers
(@mdonkers1) reported
@woody_VA Same here. Many of my neighbours have already left Bell's old copper. 😐 I have someone coming out this week to see if I have line-of-sight to get Xplornet's LTE service. Download speeds advertised as "up to 50 Mbps" and some neighbours are currently getting that. 🤞
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sheryl
(@sheryl71107825) reported
@Xplornet Seriously we are experiencing issues again. Went down for extensive maintence Fri and today they are investigating issues again!! Service has been terrible. Maybe if we would get a credit for the downtime it wouldnt hurt so much!!!!
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Stephen Robson
(@stephenlrobson) reported
@Xplornet You could have been a lot more proactive in notifying your users and let them know you were working on it. This isn't the first time and I doubt it will be the last. Your internet service is meh at best, your customer service is just the worst!
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Fast Jeff
(@fastjeff) reported
@Xplornet Might as well go outside, most xplornet customers can't use their internet in the first place because it's so bad. #cancelxplornet
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brandon smith
(@brandon90053725) reported
@Xplornet No I’d rather stay inside and just hog all the bandwidth on your oversold network with my VPN