Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (78%)
-
Wi-fi (10%)
-
Total Blackout (7%)
-
E-mail (2%)
-
TV (2%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
A Wilson
(@AgnesBeautician) reported
@MBGovNews @MBGov Xplornet has the worst service yet we are forced to use them cause no other company will cover the area we live in 😥🤬
-
Jon Reimer
(@TheReimereason) reported
@MBGovNews @MBGov This is the worst news. Xplornet is the most unreliable company there is. Advertising high speed and delivering 1mbps. They did offer a 25% discount though 😒
-
Lexie. #B.L.M
(@joanlemmesmash) reported
@missgaley Yeaaaaah. Xplornet is uh, slow. lmao.
-
Nep
(@Nep03034037) reported
@VTCrimson @JirjisLuca @Xplornet Thats actually ****** these guys are unfucking real can't believe they get away with this ****
-
Ashley.purvislife
(@AshleyPurvisfit) reported
@Xplornet No point as we were told everything on our end is fine it's just your lack of towers and service
-
Zachary
(@SomePEIslander) reported
@Xplornet my internet totally just went down and my LTE antenna says no signal. Is there maintenance going on in PEI right now? Thanks!
-
Chad Peters
(@cpwcsk) reported
@EdWhiteMarkets Xplornet satellite service is the most expensive service out there. They typically over sell and under deliver. You will never get the speeds they advertise.
-
Michael Thomlinson
(@miket136) reported
@NinesCatudio I gave up on Xplornet years ago; it was always the same story “we’re upgrading our equipment, service has improved!” But it never did.
-
Jeff Calder 🏴☠️🦆
(@jcalder1983) reported
from
Montcalm, Manitoba
@ctvwinnipeg As a former Xplornet customer I must say this was an extremely dumb move. They are the worst company in existence.
-
Dee Dafoe
(@lilsugarshack) reported
@Xplornet Just got the confirmation that intent will be down from 8am - 10pm tomorrow again. Two days without access to online learning for students and internet for this working from home. Beyond frustrating!!
-
Jenny Kash
(@KashJM) reported
@Xplornet going on day 2 with absolutely no internet, what's your response to mandatory work from home directions when this is the service you provide? Was told it would be back on last night, about to start another work day and still nothing
-
Mayor of Thunderhill
(@Mullin_95) reported
@jcalder1983 Holy **** are they idiots , did they not consult anyone about any of this ? Yeah we want improved service but Xplornet is already maxed out without an expansion.
-
Nep
(@Nep03034037) reported
@FeministHousew1 @Xplornet Yea there just full of **** they ended up blocking me lol they really do care for the customers
-
brandon
(@billgatescooka) reported
@Xplornet Basically if you just deliver good service and not lie and do shady things maybe people wouldn’t be so mad at Xplornet all the time me included also I like how you are simply trying to just bury tweets and block people to make it seem as people are satisfied
-
brandon
(@billgatescooka) reported
@Xplornet You will probably block me for this when all anybody has wanted is just for you to fix your service and you never cared until something else was available as I already said three times but considering you cant use a calculator to divide the bandwidth on your cells or grade 3 math
-
LoganDustman
(@DustmanLogan) reported
@Xplornet Xplornet sucks. Had them for 2 years, constant speed drops that happened to disappear if you phone and complain. Uselessly low data caps. @SpaceX #Starlink will put clowns like you out of business for good. I’m enjoying my #dishymcflatface right now.
-
Can Am Rider
(@rsternat1) reported
@bkives Just canceled my Xplornet, replaced with StarLink, 800 times better and it’s kind of cool that I’m supporting a future mission to Mars. Cost was only slightly higher, but the results are well worth it ! I think the Premier is again investing in a poor solution. He should compare.
-
Ben Klass
(@BenKlass) reported
@benlucier @EvanGetson MB Gov is about to finalize an RFP in which they basically hand a provincial crown-owned fibre network to Xplornet. Local ISPs are not pleased
-
brandon
(@billgatescooka) reported
@Xplornet And now you’re doing gigabit to compete with starlink you have no interest in the customers them self only to sell what you have to and make money I know in the past you would upgrade some towers but it would never be enough to fix your speed issues
-
brandon
(@billgatescooka) reported
@Xplornet And then when other options come finally you upgrade like you didn’t oversell in the first place Business is business but you’re literally shady as hell based on my experience you provide minimal service and only upgrade when you have to you were only going to do 100 with 5G
-
brandon
(@billgatescooka) reported
@Xplornet Will literally give you 80 Kbps for a download sometimes when your oversold towers are congested you said weather doesn’t affect your service and will it minorly affects your fixed wireless service to say this about your satellite services it’s just absurd
-
Heidi Young
(@HeidiYo12647035) reported
from
Deer Lake, Newfoundland and Labrador
@Xplornet Hahaha you guys don’t give a sh**t about the service or your customers. All you care about is the money. Thief’s. You rob people.
-
Andreea Carmen
(@Andreea00113823) reported
@Xplornet Did he also find interet service? Mine has been deliberately shut down by @Xplornet . They are unwilling to own up to their mistake. @Xplornet is the worst!
-
Carter Hays
(@CMBH_wpg) reported
@Xplornet Too bad the farmers that subscribe to your service won’t be able to participate.
-
Gerard Cooke
(@GerardCooke8) reported
@jbondguy007 @Xplornet Your lucky. The Pugwash NS tower most nights is around 5 to 7 download and maybe 2 upload if you are lucky but we are paying for up to 50 down and 10 up. Never got more then 2 up once
-
Scott Jones
(@ScottWJones93) reported
@GerardCooke8 @jbondguy007 @Xplornet The Bouctouche, NB tower for me was 30-40 mbps all the time last summer/fall. Now it’s 3-5mbps or less the majority of the time & not strong enough for work requirements or to even have 2 devices at the same time. No changes to my devices or network connections. #frustrated
-
InvertedCow
(@CowInverted) reported
@jbondguy007 @Xplornet don't worry you will be safely back under your "Up To" Mark within a few days. I am sure they are glad that you pointed out the oversight as they cannot have rumors getting out that they supply "quality" or "service", even on accident.
-
Ben Lucier
(@benlucier) reported
@BenKlass @EvanGetson Don't tell me. If government money was to go anywhere, they should give it to Starlink. Xplornet has already demonstrated its inability to provide a decent service, but even worse-- I've heard horror stories about their abysmal customer service.
-
My So-Called Perspective
(@lauren_blogger1) reported
@SucksXplornet @Xplornet Such ****-*** service. They keep wanting you to call them because there are so many reasons why your internet isn’t working. No, it’s just YOU. This isn’t Blackberry..a battery pull isn’t fixing garbage service. So thankful for that 1 min of YouTube 🖕🖕
-
Nobody
(@FuckinRikki) reported
Xplornet is the worst internet providing service I’ve ever used, had people come out 3 times in the past 5 months don’t get what I pay for and 95% of the time it’s not even working. -1/10