Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (79%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Hearst, London, Mississauga, Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Calgary, Flin Flon, White Rock, Winnipeg, Okotoks and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Hearst |
Internet | |
| Toronto |
Internet | |
| London |
Internet | |
| Mississauga |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jason N. Gaudet
(@JasonGaudet) reported
@Bell My wish list is for better internet connection - I get max 7gb down on a good day with Bell. I need to switch to XplorNet
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TracyRimmer
(@TracyRimmer) reported
@Xplornet Sure you do — after I wait on hold for half an hour, to be told to “unplug it and plug it back in again” — tried that. Didn’t work. The problem is at YOUR end, and I think we BOTH know what it is — your company claims to not oversell your capacity, but that is what is happening.
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Nyles Desrochers
(@BaldurBarons) reported
@dennydenny1020 @sherman_g Garbage. At least xplornet is unlimited.
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Em 🤠 #Earper4Life
(@Emma_McPerry) reported
@nsgov We have trouble getting cell services... I need to go with Xplornet for internet... and it is not very great
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m3t4lw01f
(@m3t4lw01f) reported
Wahoo! My other two @GoogleStadia Premiere Edition kits have been dispatched. Now if only @Xplornet would provide me the service they advertise so I could use them, that'd be great.
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BossLady
(@TammyUlrich5) reported
@Xplornet Lucky you!! ive been on hold for over an hour, I'm ready to cancel my auto payment and go with a provider you can actually reach when you need
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Ryan Lake
(@Lak3) reported
@DianeAshe8 @Xplornet @phantomfarmerSK Thats okay, we have been getting on average 4 to 6 mbps and were supposed to be on LTE 25 called today and they said "there's congestion we oversold the tower even if we upgrade your package thr speed won't increase" and offered no solution... what a joke
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🌸 Melanie Fawn ✌🍁
(@Fawnoftime) reported
@Xplornet wifi has been down since 3:30 pm... C'mon, every single day service goes down several times. This is getting absolutely ridiculous... absolutely criminal to charge every month when wifi is down more than it is working 🙄🙄🙄😡
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smartest man on the planet
(@subarusocks) reported
@Xplornet i literally get download speeds of 9KB/s through your network on a consistent basis
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Cindy Doroschuk
(@fontgirl) reported
@Xplornet I want money taken off my next bill because I’m paying for a service that doesn’t work.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet internet down AGAIN. 4th time in November. Has been down for 3+ hours now and their phone system says the wait is 59mins. Still nothing on their website or portal. I'd say it's unbelievable, but it's just another great day as an Xplorenet customer.
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Jenn MacDonald
(@Jenn_MacDonald_) reported
@Xplornet I have never received assistance. I get hung up on. Redirected. Told there is issues with the modem that I rent from Nexicom & that I have to pay more money for a tech to look at THEIR shitty equípement. & xplornet is my only option bc they eat up the rural internet companies.
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I’ve tried three times today to get through on your phone line, and can’t get through in a timely manner — some of us actually have to work to pay the exhorbitant cost of internet service that we aren’t getting.
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Daniel
(@crusaderx2) reported
@elonmusk @SpaceXStarlink I have failing wireless Internet in a residential treatment home in north ontario. I need working Internet asap. I want to purchase starlink because I want to support manned space flight. if I don’t get invited i will need to buy Xplornet. please help!
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TheRealMushreem
(@RealMushreem) reported
@Xplornet Everytime anyone has an issue on your service you don't give a ****
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Amy VanStraaten
(@amelvans) reported
@Xplornet - called you on Monday about slow service. The answer was, "I can't even login to your modem but things look okay. Good luck." Today, it's fully unusable. Again. 🤯 Should I wait on hold another 1.5hrs for minimal improvement or just cancel ? Cancel it is.
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I am not the only one having these issues, and the only reason that your company is getting away with this is that you are the ONLY option for most people in rural Manitoba.
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The Dave 🇨🇦
(@No0neParticular) reported
.@Xplornet your techs are trying to tell me that this flat line cap on my downloads at 9mbps since Sept 7th @ 4am is due to signal issues. I pay for 25mbps. This is not signal issues. That would fluctuate similar to before Sept 7. This is a traffic management policy gone bad.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet FAQ #41 Q: How much data can I use on your LTE service? A: As much as it will let you transfer. It's truly unlimited. We aren't worried because it's so slow you'll barely be able to use any anyhow.
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BossLady
(@TammyUlrich5) reported
@MBAgDays @Xplornet I have been on hold for over an hour, I am about to call my bank and cancel auto payment and go with a provider you can actually reach when you need. This is Bullshit
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Jenn MacDonald
(@Jenn_MacDonald_) reported
@Xplornet That I rent from *xplornet. I miss my nexicom service.
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Jerry T Brown
(@JerryTBrown) reported
@ltpmitchell @Xplornet its down for us
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet That's great. Can you know maybe focus on fixing your network?
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🇨🇦
(@Snowymb1) reported
@Xplornet I'm filing complaints against this company today. Pay for a service that is beyond sickening and now completely down have to use up my phone data. Seriously have any people considered a class action suit against these thieves? If so count me in. @Canada @ripoff
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Bleasdale Family - UBI Now
(@bleasdalefamily) reported
@DeniseMiller76 @KingstonLsd I know they are simply beta testing at the moment, however I’m curious what the price point will be for monthly service. It was disappointing @Gov_NB chose Xplornet as the company to roll out rural internet given they offer poor quality service & Starlink is on the horizon.
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Katie Lutz
(@KJ_Lutz) reported
@NightShiftMD Pretty sure they are all doing that. We’re still waiting weeks later for xplornet to see if it’s possible to upgrade our service
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I pay $155 a month for a business plan I can’t use. Tethering in through my phone has become a way of life just to be able to download emails. Your service needs an overhaul.
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Yippee Kaneda Yay M..ther F..k'rs
(@XboxKaneda) reported
@TheV_eh In fairness to these guys, my old old ISP sold to xplornet. Xplornet wanted me to switch service. I refused after about 6 months my service was unusable at night out of nowhere. After 3 or 4 months of that, they offered me a big deal, I took it and issues disappeared
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guimond_19
(@guimond191) reported
@Xplornet what’s up with the wifi not working?
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🇨🇦 Robert M 🎃
(@RobM1962) reported
@SpaceX When can we expect service in Atlantic Canada. Specifically New Brunswick. I am so done with xplornet.. Waiting impatiently in Canada