Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Caledonia, Edmonton, North York, Kitchener, Montréal, Steinbach, Dartmouth, Brampton, Ottawa, Winnipeg, West Kelowna, Surrey, Regina and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Caledonia |
TV | |
| Edmonton |
Internet | |
| Caledonia |
TV | |
| Caledonia |
TV | |
| Caledonia |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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United Counties SDG
(@SDGCounties) reported
County council has agreed to author a letter of support on behalf of Xplornet for their application under the federal UBF program to develop broadband infrastructure in various areas of the County.
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m3t4lw01f
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet I feel especially bad for you since Silo (by all accounts) was decent, and overnight it went to ****. I moved from the city where I had 175mbps fibre. Knew what I was getting in to. Knew it would be bad. Was fully prepared for it... It sucks, but at least I planned for it.
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Stanley Zhang
(@StanYLZ) reported
@Xplornet Why is explorenet signal always bad in midnight? Is it a scheduled downsizing?
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It took him 43 days to upload this picture using the new LTE tower. Xplornet us garbage can internet. Don't fall for their manipulations of the truth.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet why would ur customers care about a farm, what they need is reliable service, not a link to something that absolutely will not work on ur network.
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Mike Loughlin
(@MikeLoughlin77) reported
@Xplornet I called your Customer Service over 4hrs ago and am still waiting for a call back. Is anyone working? My internet is out and could use a little tech support here 🤨
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Ricky VanWeston
(@lilrippy) reported
@Xplornet My experience with you has been nothing but a disappointment. Congrats on the roll out of the 50 mbps service, now you might want to train your staff! 3 separate phone calls and 3 different answers on if the service is available to me. Sound acceptable to you?
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Tim Lucier ¯\_(ツ)_/¯
(@timlucier) reported
Like clockwork- the stay at home order began and my internet got shitty. Man, sharing a giant satellite dish in space sucks. @Xplornet
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Kevin Lamacraft
(@lammy9661) reported
Anyone else have issues with @Xplornet this evening... let me guess, the weather is causing issues... we can control the Mars rover from earth yet we can’t provide reliable Internet to rural customers?? Great opportunity for @TELUSsupport to step up and fill the void...tiring😡
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Oatsey
(@RobOatway) reported
@CBCOntarioToday Southeastern Ontario is suffering too. Xplornet is garbage, and internet has screeched to a halt many days so far in 2021. I live near Sydenham and internet w/350Mbps downloads is available less than 200m away, yet I’m told I can’t get the same where I am 😡
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🌤 L&G Weather, News & Traffic ☃️
(@WeatherLandG) reported
@lammy9661 @Xplornetsuppor1 My son asked the other day why we didn’t have Xplornet. A friend of his has it and, I guess has little issues for gaming. I told him because i want it to be functional more often than not and Xplornet has an awful track record.
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Rektify
(@RektifyCrypto) reported
@Xplornet I thought your service couldn't get any worse, but it has. Now I am literally forced to build my own cell tower, I don't care if there are laws preventing me from doing it, it's already done. You're about to lose 300+ customers in my area. SO **** YOU!
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Sarcastic Elder
(@SarcasticElder) reported
@Xplornet just wondering if there has been any reported problems, specifically in the Prince Edward County area, close to the Bay of Quinte? Been rough all week but the last two days have been horrible.
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Canadian Britchick 🇨🇦🇬🇧🇺🇸
(@747_s) reported
We live near US border our internet @Xplornet keeps going out, called and message said *service issues* . Really? Or are we being blocked #InsurrectionActsigned
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Kevin Lamacraft
(@lammy9661) reported
@WeatherLandG @Xplornetsuppor1 Can’t even fathom not having throttled internet... like clockwork, between the hours of 1600 and 2100 internet speeds run at a snails pace with @Xplornet .... the inevitable result of poor coverage and over-subscription....
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L
(@lkv495) reported
@xplornet internet has been painfully slow all day and is hardly working at all now. Is there a network outage/issue in the Muskoka, ON area? Tried to call your helpline but wait time was 2 hours. Very frustrating - please fix this!
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Fast Jeff
(@fastjeff) reported
@Xplornet If he records his playing on an old wax cylinder, puts it on a train to BC, I'm betting people in BC could play the wax cylinder before xplornet's crap internet would be able to load it online.
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Virtual Nonsense
(@PaulRenaud613) reported
@Xplornet I called tech support and was able to determine that my modem was fine. Your tech was unaware of any satcom issues (he kept calling it a tower), yet my service mysteriously restored itself almost exactly 48hrs after it failed. You need to be more transparent on satcom outages.
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Fast Jeff
(@fastjeff) reported
@Xplornet Funny how they never ever take a picture of their own work. It's not like xplornet would flat out lie about these pictures that pop up randomly on their their twitter. I mean, xplornet lies about their speeds and reliability all the time, but these pictures they spam.... real?
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Fast Jeff
(@fastjeff) reported
@Xplornet I notice how little all these pictures have to do with their service over and over. Like I keep reminding xplornet, their spamming pictures and links to their twitter feed is more insulting than anything. Xplornet as an ISP does as little as possible to screw over the customers.
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Katy Marsh
(@Katy_marsh86) reported
@Xplornet Book your upgrades during off-peak hours. Jesus Christ, you literally picked the WORST time to do it. My internet was out for two hours in the middle of my (and everyone else's) work day. It looks like it'll take new government regulation for you to get some common sense.
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✨StarBuck_83✨
(@StarBuck_83) reported
by allowing us to remove xplornet from our lives completely my bill is $145 dollars a month for "up to" 25Mbps with unlimited download... it's pretty sad that I don't even get 3Mbps anymore. I get there is more pressing matters at hand then my **** internet but the ones suffering
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Dave Elliott CCA On
(@willoagr) reported
@lammy9661 @Xplornet @TELUSsupport Yes Kevin ours is not working either. If other businesses offered service like internet companies offer service to rural customers they would be run out of town
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Connor Langpap 🇨🇦
(@MooreFitnessSTG) reported
@Xplornet Thanks for that. However, I’m currently with your company and I’m looking to switch. Your service is very poor and I’m being told limited sight line to satellite for LTE, which isn’t true. You slow our usage down and at best, our DL speed is awful. So, what’s the solution?
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Shauna Mikel
(@424Shauna) reported
@Xplornet I appreciate the reply but my husband has been on the phone with them every week with the same problem.
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Canadian Britchick 🇨🇦🇬🇧🇺🇸
(@747_s) reported
@Green_Duck10 @Xplornet supposedly *service issues*
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Yea. To bad your **** internet won’t load such a thing oh unless it is 2 in the morning when nobody’s on.
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m3t4lw01f
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Is it bad that I'd actually kill to have your tested upload speed as my download speed? Hell, I'd kill to have *my* tested upload speed as my download speed.
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dave jupp
(@hullcitydave) reported
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool. #xplornet
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Charles Braedley
(@cbraedley) reported
@Fred_Wreck1983 @fastjeff @Xplornet They should be posting pictures of their (sub-contracted) crews doing work, like running fiber, or erecting towers, or installing antennas on customer's homes. Something to prove that things are happening in areas where they've been given government funds!