Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Montréal, Edmonton, Toronto, Kitchener, Hamilton, Coquitlam, Grande Prairie, Brandon, Red Deer, Halifax, Cambridge, Lindsay, Calmar and Brockville.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Toronto |
Internet | |
| Montréal |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet u lie and steal from them. **** it, why not take their dog too.
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Greensville AM
(@Xela_Nitram) reported
@spearster55 @SpaceX @Xplornet Once fully built out, Starlink is intended to serve 485,000 connections in the US at 100Mbps. That's just under 0.15% of the population. The entire network is limited to 48.5Tbps. For perspective, the company I design for supports 46Tbps through a single ethernet switch
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Ramu_mcdougle
(@Ram_mcdougle) reported
@SpaceX OMG I really hope I can get it soon. I've been dealing with Xplornet's 155$ a month with a 80GB Download limit with below 200KBs download speed. I am so ready for Starlink to be the one to help me with my Online schooling!
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✨StarBuck_83✨
(@StarBuck_83) reported
Just wanted to play games with my friends tonight and escape the bullshit that is reality but once again @Xplornet has failed to provide any usable service.
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Gil Grimes
(@gilgrimes) reported
@Xplornet @GavinDawn Believe me if I had any other option where I am I would give it a chance. It could not be any worse than your service has been. Where is @SpaceX and their service? I am switching as soon as they are available
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scott brander
(@BranderScott) reported
@Xplornet @StephenRLee Don't worry he will be pissed off about your lousy service soon enough
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Robert Bloch
(@rbloch66) reported
@xplornet I would like my normal internet speed back please. The slowdown is not due to weather or peak traffic. My speed has been abysmal all day. Normally it's good. I grow tired of hearing the same excuses from your tech support.
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Josh Madden
(@jmaddenvc14) reported
@BaldurBarons @explornet Wow that's brutal. Before we bought the house and moved to Morinville we were out in a hamlet and the options were xplornet and a company called mcsnet. Went with mcsnet and it actually wasn't too bad. Usually around 10mbps. Hope you get starlink soon bud 👍
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retroflier
(@retroflya) reported
For the past few weeks I’ve been seeing upload speeds of 50-78kbps - that’s an impressive new low for @Xplornet. Got in touch with customer service and was smarmily told ‘well, your plan only guarantees UP to 1mbps upload speeds, so that’s fine.’ BRUH, 78KBPS
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Fast Jeff
(@fastjeff) reported
@Xplornet Your customers are looking for decent and reliable service, all you post are pictures that could be just about anywhere. Let me guess, this oil pump is 30m UP TO 58KM away from one of your towers? #cancelxplornet
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Metal Wolf
(@m3t4lw01f) reported
Every evening. Like clockwork. @Xplornet falls off a cliff. Would you kindly fix your worthless garbage network? kthxbye
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Read how terrible internet provider Xplornet directed by sleazy CEO "helps" rural Canadians "access what matters" and keep their business running on government handouts and a de facto monopoly.
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tim kingsbury
(@timkingsbury) reported
@magenetworks @GarthTwitchell I don't want to throw water on a hot idea here but that speed test on an iPhone is not a true test of speed either way. I'm sure your aware of that as well. What speeds will customers here expect? What's the upfront & monthly cost ? Is it like Xplornet unlimited up /down?
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tim kingsbury
(@timkingsbury) reported
@GarthTwitchell Well there is room for real high speed upload (10mps) & download (min 25 mps) at less cost & better service than Xplornet so if @magenetworks can do that I'm in. If they are another "want-to-be" at big $ & false promises then no interest!
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Vern Faulkner
(@VernFaulkner) reported
Xplor ... net ... is ridiculously slow tonight. Even for @Xplornet - standards. (Which are admittedly low and slow.) 10 minutes, eight retries, still 10 per cent of a 100 mb file downloaded.
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BONCHUK FARMS
(@BonchukFarms) reported
@Simps_3 @Xplornet Fought with one for 3 years finally swapped it out for a Ritchie end of problem.
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ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@eaoliver Can't be as bad as Xplornet is right now I hope lol I'm supposed to get 20mb/s down and hardly even crack 10mb/s most of the time, plus a beautiful 1mb/s up lol
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Lickers
(@Zurpzi) reported
how are yous so bad?????????????????????? @Xplornet
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Metal Wolf
(@m3t4lw01f) reported
"Something went wrong." - Every smart device in this @Xplornet customer's home. Thanks for nothing you pathetic excuse for an ISP. Can't wait to do to you what I did to that cheating girlfriend and dump your useless ***.
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Zamiz
(@Zamiz15) reported
@Xplornet taking our money so you can serve us nothing, I hope all your homes burn like that fire, I'll damn be cozy once your company is bankrupt
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Only option I see with Xplornet is overpriced ****** service.
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Tristan Clark
(@T_CIark) reported
@Xplornet our family has already put down a deposit for @elonmusk internet, So long to 300$ ******* Monthly Internet bills and goodbye to ur Buisness
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Chris Bergeron
(@tabergnak) reported
@TSNSteve I’ve never hoped more for something to succeed. Xplornet is atrocious.
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Bjorn Christianson
(@Bjornqc) reported
.@Xplornet No internet for last 48 hours. Are you going to fix the problem at the Southport tower some day soon?
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retroflier
(@retroflya) reported
Upload speed now 32kbps, what ********, @Xplornet!
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Metal Wolf
(@m3t4lw01f) reported
Pro tip for @Xplornet: if you want me to leave you alone, just start providing what you are advertising to your customers. EZ. You don't have to report me to Twitter. That's not going to fix anything.
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bruce klock
(@brucejklock) reported
@adamcdyoung Plug in your address and Elon will deliver if it's available. Already know 2 folks out here on it. It is a gamechanger. A little pricy up front but they were already paying 120 a month for xplornet crap satellite connections.
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FuxkXplornet
(@FXplornet) reported
@Xplornet spent an hour and a half with your "support" just for them to tell me the antenna you provided is a piece of ****, wow what an amazing company can't wait to see you go bankrupt you scum sucking leeches
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Brett Petch
(@brettjpetch) reported
from
Innisfil, Ontario
@Xplornet Fix 👏 your 👏keswik 👏/ East 👏Gwillumbury👏tower 👏— it’s down again.
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Steve Van Cryenest
(@SteveVanCry) reported
@Xplornet and it is down again!!!! 4 hrs. yesterday!!! Let's see how long today?