Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Guelph, Halifax, Montréal, Saint John, Edmonton, Moncton, Fredericton, St. George, Winnipeg, Kirkland, Bridgetown, Black Diamond, Grande Prairie and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Guelph |
Internet | |
| Halifax |
Wi-fi | |
| Montréal |
Internet | |
| Saint John |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Fast Jeff
(@fastjeff) reported
@Xplornet If xplornet customers wonder why their internet is so expensive and none of their problems are ever fixed... here's what their techs do. If I'm hiring and I see xplornet in their resume, I'm just giving them a pass. Xplornet is a terrible ISP, avoid xplornet.
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it sucks that @WaveDirect1 couldn’t get a quality signal at my house. I was that close to being done with @Xplornet and their **** service forever. #xplornetsucks
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Metal Wolf
(@m3t4lw01f) reported
Sure would be nice if @Xplornet didn't suck ******* donkey *****. Still not connected. Third night in a row. I think I'll start being as reliable with my payments as they have been with the service.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet And in all that time he had as good internet service as I do today. Which is to say, he didn't have service at all for most of it, because it was non-existent. Just like mine is right now. Fix. Your. Network.
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Jessica Doyle
(@JessicaDoyle) reported
@chartreuseb As soon as the Starlink arrives. 5MB/s speeds with Xplornet are, awful. #digitaldivide #ruralinternet
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Fast Jeff
(@fastjeff) reported
@Xplornet You'd figure people wouldn't dump on your posts full of puppies, veterans, and nature, but this is how angry your customers are. And you continue to ignore it. Xplornet is a terrible ISP, avoid xplornet.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet Called tech support and got the old, “Unplug your router...Oh that didn’t work? Then pay $120 for a service call, or add an extra $7.50 a month to you bill for the extended warranty, and then we’ll come fix the **** equipment we installed.”
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PensiTheSloth
(@PensiTheSloth) reported
@Xplornet Hard to believe that you still provide **** internet 💩💩
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Metal Wolf
(@m3t4lw01f) reported
My daughter just asked me "dad, what was it like growing up in the 80s?" So I told her there was no internet. Just like being an @Xplornet customer.
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💜 Piper ~ ショーナ
(@PiperYeen) reported
Xplornet is honestly the worst internet company in existence. I JUST paid to have my internet upgraded and low and behold - it’s cutting out and slow as **** today :) 🖕🏻🖕🏻🖕🏻
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet I had a similar view here the other night. Tool some wonderful photos even. But then I couldn't share them with the world because you guys are my ISP and my connection wasn't working. Would you kindly fix your network please?
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Jonathan Fortuna
(@TKC_1233) reported
11 hours later and my crappy @Xplornet internet is still out. Guess I better get ready for the next vigorous round of unplug your router/pay us more money and we’ll fix your service. Fun times. #xplornetsucks
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Snowpiercer
(@Snowpiercer20) reported
@Xplornet You guys suck.. Garbage in Lanark and everywhere. STARLINK WILL CRUSH YOU
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Subv3rt
(@5ubv3r7) reported
@Xplornet All that was available to me was "25 mbps" and i'd be lucky to get 6. For the same monthly cost i am getting 80-150 down 30-80 up with starlink
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jesse kloepfer
(@KloepferJesse) reported
@courtfarms @Xplornet Haven’t had one of those. Never had a bad day with #silo
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Sounds like your service. 3 hours to download a 10 minute video. I’m so glad I don’t have your **** service anymore. Thank you Starlink.
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Metal Wolf
(@m3t4lw01f) reported
You know how @Xplornet knows they have a network issue? When they see network switch CPU usage drop below 100%.
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Metal Wolf
(@m3t4lw01f) reported
Made it to 7:30 tonight before my @Xplornet connection died. Rebooting the modem leads to the endless cycle of never connecting... But remember, since I've used 800GB it must be working just fine folks. This company needs to die.
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Tom Cox
(@DoubleEDad) reported
@KloepferJesse @Xplornet Have you plugged a laptop direct into the feed? I yelled at ours for a month before I listened and the issue was our modem.
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Metal Wolf
(@m3t4lw01f) reported
@iOne_bear @Xplornet This also help to upload them using my @Xplornet connection, since it tops out at like 2mbps. Instead of taking two days it takes four hours. They're such a great ISP, I don't know why I complain so much.
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Nick
(@Nick62289935) reported
@Xplornet @TKC_1233 @xplornet, STOP THE LIES. You are not 'sorry'; if you were, you would fix the problem. You will not fix his issues by 'troubleshooting'. You will ask him to unplug/replug, tell him he was connected to the wrong panel, and then open your throttling for a few hours before reverting
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Mike Howard
(@Justmemike46) reported
@chicken1969 @JustinTrudeau Check out Starlink. Amazing, and I replaced my terrible Xplornet service for the same $$$ per month.
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Fast Jeff
(@fastjeff) reported
@Xplornet So, adding "constantly" to the list of words you lie about? I mean, "up to" and "unlimited" covers so much already. Avoid xplornet, they are a terrible ISP.
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Nick
(@Nick62289935) reported
@Xplornet @jsjlivestock Another fake apology from @Xplornet. Stop the LIES. Start being honest. Fix your issues, stop stealing from customers, and pray that Canadians forgive you for what you've done to them. #YourDaysAreNumbered
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet Called tech support and got the old, “Unplug your router...Oh that didn’t work? Then pay $120 for a service call, or add an extra $7.50 a month to you bill for the extended warranty, and then we’ll come fix the **** equipment we installed.” What you guys do should be criminal.
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Jonathan Fortuna
(@TKC_1233) reported
@Xplornet your **** net is down again. Honestly it’s reaching the point where I’m just going to cancel because I’d rather have no internet then continue paying you $115 a month for internet that goes out every day, twice a day. #xplornetsucks
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Jonathan Fortuna
(@TKC_1233) reported
Words cannot express how much it hurts me that @WaveDirect1 couldn’t get a quality signal at house. I was that close to being rid of @Xplornet and their **** service forever. #xplornetsucks.
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jacks mom
(@kirchho) reported
@TKC_1233 @WaveDirect1 @Xplornet Well there are times my wifi is **** and I have wave direct! Almost every day our signal drops and if I had another option where I am I would look at switching
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Kevin Lamacraft
(@lammy9661) reported
@solar_chicken @drivermorr Not in a rush... at least I know with Xplornet to expect slow service at certain times of the day....🙄. Never been accused of being an early adopter!
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Barry Potter
(@PotterBarry) reported
@CousineauAlbert @MattBerlett @Xplornet We are on parolink. 10 down 2 up. Works well. But Starlink. 150 down 50 up. Game changer