Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Campbellford, Bradford West Gwillimbury, Ottawa, Mississauga, Kitchener, Brampton, Calgary, Regina, Edmonton, Toronto, Markham, Wentworth, Middle Sackville, Gatineau and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Campbellford |
Internet | |
| Bradford West Gwillimbury |
Internet | |
| Ottawa |
Internet | |
| Mississauga |
Internet | |
| Kitchener |
Phone | |
| Brampton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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albertarebel
(@albertarebel1) reported
@reikokoyama79 I was the other way with cci. When xplornet slows me down I can still look at tweets and see the gifs and videos. I couldn’t do that with cci. I also told the cci installer he was pointing the hardware in the wrong direction but he wouldn’t listen. So after 2 years I said bye
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet stupid ******* dog snatchers!!!
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Chris
(@DHBrewing) reported
@Xplornet Sorry xplornet service has been up and down like a yo-yo including most of New Year’s Eve and day, just saw this now... so you’ll forgive me for not actually being able to reply until I turned on cell data.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet There is no troubleshooting required. You throttle my internet every day if I am trying to download something. Works perfect in the middle of the ******* night or early morning. Just admit your piece of **** system can’t handle the traffic.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet why don't u get the ******* hint, all ur customers hate u, and the service u provide.
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet He has your crappy service to thank for having to be out there, too. The one good thing to come out of Xplornet is that Ragnar found his forever family. How many more homeless dogs will you save before your infrastructure is fixed to support all your users?!
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Charles
(@Charles96209000) reported
@Xplornet Sold me on a 50mb/1mb unlimited packaged I cancelled within two weeks because my avg speed was around the same as my 10mb/1mb DSL connection. Calling support twice revealed they OVER SOLD the tower even after the install guy said it had a solid connection. Kemptville, ON area.
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matt
(@fattymatty950g) reported
Tomorrow will be my last day with @Xplornet for internet. What a pathetic joke of a company $100 a month and the only time it works is at 5am, no matter how many times you call the problem is never fixed. At least dial up internet was reliable, probably faster most of the time
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet why are you stupid
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Debora Bonsignore
(@DeboraBons) reported
@Xplornet I ended up waiting 2.5hrs. The speed is still ongoing and is no where near where it should be. Instead of full credits for 3 months they noted a $50 credit which sounds unreasonable for service issues where I was unable to use internet. Account: 1165631
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Eric MacGillivary
(@Airman2820) reported
@Xplornet This is by far the worst internet I’ve ever had. I’m getting 900-1000 ping with not even 1mb a second download speed. This also ends up being the most expensive internet provider. It’s very ironic because it’s horrible. FIX IT.
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Thomas Martineau
(@TMartineau) reported
Still so happy about a month into my @SpaceXStarlink service! Unhooked my Xplornet modem today and probably going to cancel in January. Expectations have been exceeded so far with the new service. Thanks @SpaceX for fixing a big issue!!!
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Reiko Koyama
(@reikokoyama79) reported
@albertarebel1 I totally think that's xplornet. And then Telus hubs. I legit had dial up speeds with both, and they did nothing to fix it. At least CCI answers their phones!
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Kim Carson
(@KimYCarson) reported
Seeking assistance from @Xplornet has been beyond frustrating. Treated so poorly by customer service.
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Fast Jeff
(@fastjeff) reported
@Xplornet What'd help is more data, you cheap bastards.
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Meghan Clark
(@MeghanDClark) reported
Why is @Xplornet allowed to throttle speed in the evening, just when I want to watch some Bridgerton? It’s a completely useless service between 5 and 11 p.m.
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Vince
(@Vinodies) reported
@Xplornet So the equipment you provide fails making my connection unacceptable and you think I should pay someone to come replace that!? How is this acceptable customer service? I have NEVER has an ISP do that. If this is how you operate I will move to @SpaceXStarlink
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Reiko Koyama
(@reikokoyama79) reported
@albertarebel1 Brutal. I tried to switch back to xplornet during the summer. Amd the installer came out, told me the tower guaranteed by the sales person was on a stop sell, and had been for like a year, and I'd probably get service like I had previously. So I stayed with CCI.
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Len and puppy Karma.
(@karmadashepherd) reported
@JamesMoore_org Please fix xplornet its a company that doesn't listen to the consumers, riddled by issues and incompetence
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Chad Hagerty
(@HagertyChad) reported
@k_mcbc @Xplornet #xplornet is a joke. Put them right up there with #bell. Haven’t had internet since Dec 23. Tech came and got it working for 4hrs yesterday and now gone again. 3 kids starting remote learning Monday. Cancelled service and went with #WTC 🤞
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G'lek
(@glektarssza) reported
@Xplornet @smPhreakazoyd Is this a joke? You want to SELL additional services in response to a question about if you have plans to help Ontarians out during these hard times?
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G'lek
(@glektarssza) reported
@Xplornet is a complete and utter joke. One hour I get 1 MB/s and the next I would be better off using dial-up. This has been going on for months. Their webpage loads blazing fast when every other website times out, including Google. Burn in hell, you predatory piece of ****.
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Murray
(@Murray70051295) reported
@SpaceXStarlink Good evening I live in rural Canada. We have a wide variety of radio internet and satellite xplornet. The problem is they are slow and unreliable. I am a contractor that would like to become an installer for starlink.
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Fast Jeff
(@fastjeff) reported
@Xplornet Did this somehow benefit xplornet customers overpaying for terrible internet? No, of course not.
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Yves-Gabriel Leboeuf
(@ygleboeuf) reported
@elonmusk can you pleeeeease get me on Starlink beta? 😌 in a Quebec isolated area with extremely bad satellite connection from @Xplornet
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It's not like Derek had much work to do. You're network fails all over the country all day long. Nobody at your horrible company send to care. Enjoy the tax dollars.
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Fast Jeff
(@fastjeff) reported
@Xplornet Actually read like: We hope they paid their internet bills because we'll chuck em out and care nothing for their hardships as xplornet is a greed driven, promise breaking, vastly out of date, dithering, ISP that runs under the banner of cronyism and self-service.
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DaveMcG
(@FuzzyGross) reported
@SezChris @SpaceXStarlink I currently only have decent speeds because I went to the CRTC and complaint. They found it valid and Xplornet came and finally "fixed" my issues. What sucks is literally 5 min down my road can get bell and rogers high speed but they won't expand down my road at this time lol
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet "Finding an ISP that actually works" is hardly adapting or innovating, but it is what's required the thrive. Maybe you could attempt to actually serve your customers and help out with that? Might be asking too much of @APLenehan to give up some of that cash though.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet fix ur service