Xplore service status: outage reports and connection issues
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No problems detected
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Full Outage Map
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (65%)
- Wi-fi (17%)
- Total Blackout (12%)
- E-mail (4%)
- TV (2%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Dieppe, Montréal, Toronto, Toronto county, Mississauga, Milton, North York, Winnipeg, Scarborough, Brantford, Vancouver, Edmonton, Flin Flon, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary
|
Internet | 1 day ago |
|
Dieppe
|
Internet | 2 days ago |
|
Montréal
|
Internet | 3 days ago |
|
Toronto
|
Internet | 3 days ago |
|
Toronto county
|
Internet | 4 days ago |
|
Montréal
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Charles Braedley (@cbraedley) reported@Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...
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AtomicHydra (@atomic_hydra) reported@xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.
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Sir Jerry J. Molnár (@BlackhawkJer) reported@xplore_ca You need to be a premium user in order to send private messages on this platform. I've contacted my credit card company to cancel payments to your company. I will no longer be needing your services.
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Gerard Cooke (@GerardCooke8) reported@xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.
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Allan Wilson (@uncleal13) reported@CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.
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sean barry (@SimpleGear) reported@xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet
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Pat Compliance (@faey06) reported@GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours
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Lucas Bourque (@Lucas_Bourque_) reportedWhere I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.
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Andrea Galante (@AndreaGal67) reported@altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.
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NotYetDone (@NotYetDone1) reported@theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility
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far apart & close at heart (@lundhillbilly) reportedJust became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!
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tsaloranta (hän, she, elle) (@tlsaloranta) reported@annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.
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CityyGal (@LLowney49) reportedI had @xplornet, the service was terrible, usually single digit download speeds when it worked at all, so I canceled it. I am 73 years old and they expect me to climb up on my roof to retrieve a piece off the dish or they are going to charge me $500. #xplornetsucks
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Bennett Hunter (I am Canadian Libertarian) (@Can_Libertarian) reported@macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…
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MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!
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Brett Petracek (@BrettRace) reported@LyttonW90219 @Martyupnorth_2 The satellite xplornet was migraine inducing. Their tower service is much better, but i don't think they offer above 50mbps yet. If they don't offer faster speeds/higher bandwidth soon I might be going to starlink.
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Jill Harris 🪄 (@jilliancynth) reported@JennArndt Our ONLY Internet option for our new house is Xplornet, and it's HORRIBLE. So frustrating. So expensive for extremely slow Internet.
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Garth Twitchell (@GarthTwitchell) reportedTonight reminds me of how poor our internet is in northern @TownOfMiltonON with no prospect of it getting better anytime soon. Extremely frustrating. @Colin1Best @vankayak Wireless internet from Xplornet is hopeless. Someone brings me good internet, I’ll buy it.
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nicole brown (@nicoleb1978) reported from King, Ontario@xplore_ca service is down again..... last 2 hrs.... bradford tower!
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Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, ManitobaBecause #Xplornet sucks so bad I’ve used all my data. I need a better option!
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june ⭐️🌙 (@junee_swift) reported@xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet
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AtomicHydra (@atomic_hydra) reported@xplore_ca Kinda funny how you treat customers that pay absurd amounts. You guys are losers.
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Dean H. (@loopholefarms) reported@wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet
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🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖 (@UAPFirstContact) reported@elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.
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Sagittarius (@Regretful_Livin) reported@xplore_ca Is this the reason why its been 10+ hours of no service and 2.5 hours of waiting on hold to figure out why its not working? Would love to actually have an update
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Karen Favaro (@FavaroKaren) reported@cogecohelps omg….the worst internet service ever. Xplornet was better at half the price
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Smokey Bull 😤 (@KingPearye) reported@ReidLaxn @Bell Check Xplornet and Shaw.. they are deploying in rural 🇨🇦 these days. Starlink is too slow and costs more.. I am in rural Quebec and never thought I would have FTTH at 500mbps at $70/month, but it came last summer.
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CJH (@CJH39493411) reported@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?
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Based Canadian (@jasonforrest) reported@CBCNews Xplornet charges far too much. Please fix this.
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Colin Stewart (@cstewartyqr) reported@tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.