Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (77%)
-
Wi-fi (13%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Campbellford, Toronto, Edmonton, Gatineau, Regina, Montréal, Vaudreuil-Dorion, Calgary, Saskatoon, Bracebridge, Flin Flon, Dieppe, Provost, Brampton and Moncton.
| City | Problem Type | Report Time |
|---|---|---|
 Campbellford |
Wi-fi | |
| Toronto |
Total Blackout | |
| Edmonton |
Internet | |
| Gatineau |
Internet | |
| Edmonton |
Internet | |
| Regina |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
OfftheGrid
(@fishingwicked) reported
@TELUS has the worst service available. Crappy Xplornet looks like a dream compared to the bandwidth that has been oversold to the point that cellular doesn't work. Tin cans & string would work as well to contact my family. @TELUSsupport says they won't care til competition hits!
-
Stan Wendt
(@stanwendt) reported
@Xplornet while I recognize I live in a rural PEI community I at least expect consistent reliable internet service. Which is not at all what I am getting. I pay for 50Mb speeds and basically NEVER get that speed. What I do get are 1,000MS ping and 10-22Mb. Time to switch to Bell!
-
Chris Morrison
(@tobaboy) reported
@Xplornet I called in twice yesterday, the first lady told me that you did not have service in Clandeboye, MB. The second lady told me you had service but were not accepting new customers in the area.
-
Chris McGee
(@seeteegee) reported
@pugganoche @kathleenogrady Another option I didn't know existed is Bell Wireless Home, which we're on right now. It works well for us right now. It's Bell, but at least it's not Xplornet. Sorry for all the suggestions. Just trying to help people get off terrible internet.
-
GlenAbbey Farms 🇨🇦
(@GlenabbeyFarms) reported
@Xplornet get your **** together... no internet for 2 hours and nothing to explain the outage? I'm done with your ****** service as soon as I get my StarLink equipment...
-
Rob - Every child matters.
(@robdeutschmann) reported
read those as much as the next person so I accept what the @Xplornet CSR is telling me. So I have to purchase a one year service agreement at about $7 a month but the first 6 months are free. So a work order has gone out and I am waiting to speak with the contractor. In the /5
-
Rob - Every child matters.
(@robdeutschmann) reported
So, I now have a service agreement I was never aware of, and 2 different responses from @Xplornet CSRs about the problem that is giving me download speeds of less than 1 Mbps and it's apparently been going on for a week. Stay tuned. I look forward to speaking with the /7
-
My So-Called Perspective
(@lauren_blogger1) reported
@MrStache9 As well, we’ve had to over over $100 per month for 50GBS of ****-*** Xplornet satellite internet because there’s nothing else. And it doesn’t even work.
-
vons❤️🔥
(@yvonnewithswag) reported
@Xplornet guys. my boyfriend is having a tough time. please help him he can’t do anything in his house he’s stuck with trashy *** internet all day long. i’m sick of hearing him complain all day. please help me
-
Jake Macneil
(@JakeMacNeil3) reported
@Xplornet You guys should consider rebranding your company name to “We can not explore the internet because it never works”…. Brutal
-
ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
Been trying to watch YouTube for like a week but @Xplornet is just hot garbage, not to mention they still charge an arm and leg for data services that are capped. In 2021. Can't wait to get rid of this **** ISP.
-
Danny Jardine
(@DanielJardine) reported
My worst customer experience to date today with @Xplornet 2+ hours on the phone and 6 representatives and my issue is not solved yet!
-
Rob - Every child matters.
(@robdeutschmann) reported
So I have @Xplornet for internet access in @PECOntario just outside of Wellington. For the past few days download speed is usually less than 1mbps. Obviously no work or Netflix. Currently it's 0.26. I put in a call to customer service. The CSR tells me there is a problem at /1
-
brandon smith
(@brandon90053725) reported
@RogersHelps @johnny4646utah @MjrPerrella people complain too much xplornet or bell would never apologize in the manner Rogers has xplornet would give me less than 5down on a daily basis everyday during peek times it would sometimes go down to kbps
-
Joe James 🍦
(@JoeJamesPop) reported
Damn you @Xplornet internet connection!! Trying to watch @disneyplus and a slow connection is one thing, but now an actual outage!! Three days in a row now!!!
-
Glen Gray
(@ggrayfarm) reported
@SilverStarAg We have good internet as we have an xplornet tower in Aylsham but no cell service. Great for fire calls. I can see 3 cell tower lights but can’t call out
-
Dan K
(@Feefyou) reported
@Xplornet With the spottiest service you can rely on for a completely unpredictable experience!
-
Anthony
(@antonio2435_) reported
@Xplornet Yeah I know but your satellite service doesn't offer unlimited download, which is mandatory for my household
-
Davina Lytle
(@davinalytle) reported
@rainiemainie @Xplornet They sure are, & it's gotten worse since covid...EVERYTHING seems to have gotten worse since covid...all the retailers seem to use it as an excuse not to provide customer service any longer. In my humble opinion of course.😜 #ThingThatMakeYouGoHmmm
-
Vick Raive
(@Theangryleaf1) reported
@Xplornet so if you only give us 5% of the service your promise in our contract does that mean I only have to pay 5% off my bill? Or should all your executives be put in prison for fraud and extortion?
-
Chris McGee
(@seeteegee) reported
@pugganoche @kathleenogrady Omg, Xplornet satellite service is just bad. It might be a long shot, but perhaps starlink could be an option. I know people who have had success with it in this part of the world.
-
Mads Sandbakken
(@MadsTS) reported
@theJagmeetSingh It is so bad Canadians don't even realize it. I get taken advantage off and laughed at on a monthly basis living in the North (Iqaluit, Baffin Island) @Bell around 500 for 3 cell phones, no plans available for my needs. @Xplornet around 1K per month through home office. No plans.
-
Edmonton Kubota
(@EdmontonKubota) reported
Shocker….our phones are down once again. If you call we will have someone contact you from their cell phones. Thanks again @xplornet for the horrible service
-
Rob - Every child matters.
(@robdeutschmann) reported
meantime I am having drinks with my neighbour, both of us 2 wks past the 2nd dose and I ask him about his connection. He is an @Xplornet customer. He's had problems all week and he was told by CSR that there were problems with @Xplornet equipment at Wellington water tower. /6
-
The Red Prince 🔥
(@latenightjessie) reported
we finally have internet at our new house T_T please don't ******* too hard xplornet
-
Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@Theangryleaf1 @Xplornet We ditched xplornet a couple of weeks ago at our cottage. The past year during the pandemic when we needed to work & study from home, we couldn’t spend much time at the cottage cuz xplornet hardly worked & was too slow. Now we pay less & have a fast reliable isp.
-
Chris Galway
(@chrisjgalway) reported
Hey @Xplornet should I call Bell who just knocked on my door asking me to switch. Probably would have consistent internet with them. And yes...I did reset my router which seems to be the only tech support suggestions you have.
-
Davina Lytle
(@davinalytle) reported
Sorry, #TwitterFamily, I'm still having huge issues with my internet...it's there and then it's gone... 😟 They sent out a service guy again today, but he couldn't do anything. Now they're telling me it will be sometime next week before they can try to fix it. @xplornet
-
Mitch Schwartz 🔥⚡🤙🏼
(@MitchSchwartzCo) reported
@Ivanisawesome @Xplornet I love how they don't think I was smart enough to call support or that I'll somehow get a better answer if I call again.
-
Rob - Every child matters.
(@robdeutschmann) reported
@Xplornet Things are resolved. The contractor was able to explain the problem and resolve it. Your CSRs were not able to adequately provide an explanation. It was apparent that they were unaware of what was happening in the field. You communication to clients was poor. /1