Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Calgary, Mississauga, Creston, Maugerville, Hearst, London, Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Flin Flon, White Rock and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Mississauga |
Internet | |
| Creston |
Internet | |
| Toronto |
Total Blackout | |
| Maugerville |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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june ⭐️🌙
(@junee_swift) reported
@xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet
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Donald Carr
(@realDonaldCarr) reported
@KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here
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Tristan Koschmann
(@TristanKoschma2) reported
@xplore_ca Hey your guys is internet is down since Thursday any help ?
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BJMMURPHY 🇨🇦
(@BJMMURPHY1) reported
Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?
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Arpad Hild
(@zotfot) reported
@Penny36274714 @reaIDonaIdTru_ Well I had xplornet and was paying $140 for 300 GB but I switched to landline internet with telus and now I pay $70 a month with a home phone and get unlimited data and much better service now too
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Lomaxcat
(@VoosieVooters) reported
@RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.
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Ashley-Rose C
(@TrashleyMess) reported
@xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?
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Justus Hickey 🇨🇦
(@justushickey) reported
@PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.
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Hugh G Rekshun
(@ThirtyStone420) reported
@djhaubrich You don’t actually have pay for their service calls. That’s just another way they try to suck more money out of you. Just don’t back down from saying no. They’ll fold. They always do. I was a Xplornet customer for 20+ years now I have @SpaceXStarlink
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Frank Patterson
(@2Bfrankpat) reported
@xplornet I can’t be the only one having trouble tonight.... cmon man
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Sherri Richard
(@rich_sherri) reported
@mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.
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Robert Way
(@LabradorIce) reported
@ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.
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CJH
(@CJH39493411) reported
@xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!
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CJH
(@CJH39493411) reported
@xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.
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Tyler Burns
(@windypopfarm) reported
@ChadRCaswell @KristjanHebert But then the public funding then goes to Xplornet, one of the worst service providers out there. 🤔
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Sean Uppy
(@Suppy86) reported
@_BrookesPlace @CharcoalEpitaph @nejsnave Nothing can possibly be as terrible as explornet . If I were in the country then I'd be very suspect of any internet provider. Xplornet tried to pull the wool over me some years again until I threatened legal action as well as chucking the dish through there head office
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Josh Boileau
(@BoileauJosh) reported
When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.
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High Caliber
(@RealHICALIBER) reported
@PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.
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Jill Harris 🪄
(@jilliancynth) reported
@JennArndt Our ONLY Internet option for our new house is Xplornet, and it's HORRIBLE. So frustrating. So expensive for extremely slow Internet.
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J✨
(@i_like_soup_) reported
Hey Xplornet!! A customer not having internet for 6 days is not acceptable in case you were wondering!!! I put up with having 2 Mbps speeds when I pay for 50 Mbps (at a price that should get me gigabit speeds) but this is ridiculous!!!
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Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
@darrell88384848 @jayDouc3tt3 @BambinoJalapeno My only options for internet here are xplornet and Starlink , or hotspot my phone which would would require a cell booster because the cell signal is non existent.
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🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖
(@UAPFirstContact) reported
@elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.
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Taylor
(@mcleodtaylor1) reported
@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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Christina Sawisky 🧡
(@CSawisky) reported
from
Macdonald, Manitoba
Because #Xplornet sucks so bad I’ve used all my data. I need a better option!
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Commissioner Miner
(@fanCRTCProfling) reported
Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa
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BJMMURPHY 🇨🇦
(@BJMMURPHY1) reported
Another day dealing with painfully slow internet in #Northumberland. How are others dealing with this? Is it only my connection? @PLawrenceMP we need reliable reasonably priced rural internet. Xplornet is our only option providing us with an upload speed of .2. That’s point 2!
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far apart & close at heart
(@lundhillbilly) reported
Just became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
@Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?
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CrustyOldFucker
(@crustyoldfucker) reported
So disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple
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Michael Quinlan
(@MikeSQuinlan) reported
@Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.