Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (9%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Coquitlam, Grande Prairie, Brandon, Toronto, Red Deer, Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville, Edmonton, Hamilton and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Coquitlam |
Internet | |
| Grande Prairie |
Internet | |
| Calgary |
Internet | |
| Brandon |
||
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
JamarTheGay🌈
(@JamarTheGay) reported
from
Caledon East, Ontario
Don’t ask me why I chose @Xplornet for the internet. They have the worst service ever. EVER!!!!!
-
Jimi Onalik
(@kivalliqboy) reported
from
Iqaluit, Nunavut
@FrankReardon1 @Xplornet @Delaunay_Mic Ours has been brutal for about two weeks. A little better today. Noticed that YouTube stayed super fast, even when the rest was too slow to even load Facebook
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
I just realized that Xplornet should already be having 5G Service by now at the end of 2019 and I see nothing and it’s already the end of 2019 for God’s Sakes cause it’s December so that’s a sign that I’m being ripped off by Xplornet over my @Twitter Posts @SucksXplornet
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
But you can now get 5G Service from Rogers or Bell Alliant if you order the service online for a monthly fee 💰 @Xplornet1 but you cannot get Xplornet 5G yet cause their service is crap 💩
-
Frank Reardon Photos
(@FrankReardon1) reported
from
Iqaluit, Nunavut
@Delaunay_Mic @Xplornet Only NWT is affected by rain. Unless that has changed. It gets so slow I can’t even open google. The service is like waves on a beach
-
Reid Carter
(@re_carter) reported
from
Oro-Medonte, Ontario
@xplornet surprise surprise my internet is down again, Actually it's been down all day... By far the worst internet provider I have ever had.
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@SucksXplornet @CanadianPM @BernJordanMP @Bill_Morneau @JustinTrudeau @APLenehan @ISCC_Canada @KE_Watson @ciranews @CanadianIGF @RuralLiv @MobileSyrup @Canada @CBC @natnewswatch @kady @cbcmarketplace We should support @Apple instead of @Xplornet for 5G Wireless iPhones 📱 for Augmented Reality and have the options to support 5G only if we want to and those who oppose it don’t get 5G
-
Frank Reardon Photos
(@FrankReardon1) reported
from
Iqaluit, Nunavut
@tinammorrissey @Xplornet @Delaunay_Mic I don’t understand if most everyone is having issues with @Xplornet and the @XplornetSupport say there are no issues. @CRTCeng you should really look I to this please.
-
John
(@KowalchukFarms) reported
from
Starland County, Alberta
@CCI_Wireless @jwacowich Sorry. I was referring to Xplornet not you when I was saying poor customer service. I’m sure you offer better service
-
Farmerjeoff
(@jcalder1983) reported
from
Montcalm, Manitoba
Hey @Xplornet Yes, the check I mailed you must not be there yet. Yes I got your ******* email from “collections” for a bill I got 10 days ago and yes I ignored your phone call. I paid the bill with a check and credit card to shut you up. Also your service sucks. 25 Mbps my ass
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
We should support @Apple instead of @Xplornet for 5G Wireless iPhones 📱 for Augmented Reality and have the options to support 5G only if we want to and those who oppose it don’t get 5G just like those who don’t want or want @Google gets all the options they want @Xplornet1
-
kings
(@KingsSZN_) reported
from
Assumption, Alberta
Haven’t been able to play because my wifi is cutting out for 10 seconds every 10 mins and it’s quite annoying. @Xplornet said they’ve been working on it since Thursday, To bad it’s the only provider in my area 😢🥺
-
Reid Carter
(@re_carter) reported
from
Mississauga, Ontario
@XplornetSupport xplornet has over sold our tower so I am paying a ridiculous amount of money for a service I am not receiving as a consumer this is aggravating. 24mb/s is my plan on any given day we are only getting 1-2mb/s. Get it together you need to be doing better.
-
Stephen Lee
(@StephenRLee) reported
from
Athens, Ontario
Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@fbeach73 @SucksXplornet @Xplornet I’m gonna wait to get iOS 14 for September 2020 instead of the monthly payment 💰 that Bell Alliant has offered for 5G since 2019 then I can get my own 5G service without money 💰
-
Farmerjeoff
(@jcalder1983) reported
from
Montcalm, Manitoba
@SassyFarmWife_ @Xplornet Mine has acted up since the minute xplornet bought NetSet. Xplornet sucks.
-
John Loewen
(@logitechor) reported
from
Leeds and the Thousand Islands, Ontario
@androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.
-
Derek Thorne
(@Thornzy) reported
from
Springfield, New Brunswick/Nouveau-Brunswick
@KarenLudwigNB Thank you for this, but we need faster and unlimited internet plans for rural NB. @Xplornet does not meet our needs. We live 8 minutes from Belleisle High School and we have no options for basic internet. Please help.
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@zainichijapan @Twitter @YouTube @Google @Xplornet @Nin_SmashBros @Sora_Sakurai At least my guilt over Smash Bros isn’t as bad as the youtuber felt towards Ramar Larkin Jones as long as my parents and caregivers don’t notice the Twitter Activity that’s all that matters or if I get @Xplornet to sell autonomous RV to my house with 5G then I can be fine
-
Jeff Calder
(@jcalder1983) reported
from
Montcalm, Manitoba
@Plantmore1 @perrin_05 @Shortnyk Yeah, isp shouldn’t make any difference on WiFi signal. Xplornet sucks. Never had so much trouble with an isp than we have had with them. Glad I don’t have it anymore.
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
I’m content with the life I have except the only problem is that I want 5G Technology and once @Xplornet releases it by the year 2020 I’ll be fully content why God do you give me the life I want rather than what my mother wants then I have to go through all these trials in life
-
Lucy Little
(@MorrisseyLucy) reported
from
Ottawa, Ontario
@wordford @Xplornet We pay $108 per month with Rogers. Service is fine tho!
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
@Xplornet has chosen to release 5G Technology cause a lot of people were complaining about the poor internet service which normally happens when you live out in the country cause the trees 🌳 end up disrupting the cellular signals
-
DisVacayFamily
(@DisVacayFamily) reported
from
Tiny, Ontario
Another great Customer Service experience for me with @Xplornet @XplornetSupport ...In remote regions, it’s not easy getting internet, but no matter where you are, good customer service is something to appreciate 👍
-
nick
(@PNM_79) reported
from
Lacombe County, Alberta
@KatelynLindberg Sorry it took so long. Xplornet sucks so much. Internet was down 30 mins
-
Frank Reardon Photos
(@FrankReardon1) reported
from
Iqaluit, Nunavut
@CCG_Retired @Xplornet @Delaunay_Mic I think I am going to end my service with them after 10 years on the day of increase.
-
ann
(@ripplingflame55) reported
from
Merritt, British Columbia
@Xplornet Who cares in the west you charged for lte and we were not getting it I disconnected your service for my rule area I went telus
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
New Brunswick should of had 5G Service by the end of 2019 and if not then Xplornet might be ripping us off
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
Maybe I’ll have to wait till I get to Glen’s House on Saturday December 7 2019 and if it turns out that Xplornet provides him 5G Service then I might not be a customer and if not then I’m just being ripped off by Xplornet @SucksXplornet
-
Sean Morrison
(@SeanMor27198990) reported
from
Hampton, New Brunswick/Nouveau-Brunswick
Maybe Xplornet will shut down after 2019 if they fail to provide us with 5G cause their plans will likely fail then some other company will compete against them and give us 5G Technology right after New Years 2020 @Xplornet1