Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (72%)
- Wi-fi (11%)
- Total Blackout (9%)
- E-mail (3%)
- TV (3%)
- Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, Caledonia, Brampton, and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 1 day ago |
|
Collingwood
|
Internet | 2 days ago |
|
Maple
|
Internet | 3 days ago |
|
Calgary
|
Internet | 3 days ago |
|
Edmonton
|
Total Blackout | 3 days ago |
|
Mississauga
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reportedGoodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet I’m sorry that’s not acceptable. I pay for an internet service you offer, I expect to get at least close to the advertised speeds more often than not. This has not been the case at all. Limit customer sales if your network can’t handle the load.
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Just_A_Small_Town_Girl (@FeministHousew1) reportedWhat a surprise! Again tonight our wonderful service with @Xplornet is out! Amazingly though we had 4.5 hours today when it sort of worked! So glad a Tech came out 3 weeks ago and "fixed" it. Perhaps it is what I have said 100 or more times, the equipment doesn't work properly!!
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Mark Allan Olson (@LikePulseCrops) reported@Xplornet Honestly I am tired of calling and being told xplornet is working on it. Basically comes down to overcrowded towers and slowwwwwww speeds.
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InvertedCow (@CowInverted) reported@Xplornet If you are using Xplornet service your download should be done in time for Christmas 2022.
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Dawn Kratzer (@DKCripple) reported@Xplornet so you took over CCI ( who had amazing technical support) only to put me on hold for an hour and a half to call me back to put them on hold for another 30 minutes only to hang up on me! We got rid of you the first time for thiS!. Not impressed #CustomerService
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Jordon Miller (@JordonM40) reported@dennydenny1020 I Finally caved and ordered starlink yesterday… sick of our stupid Xplornet
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Sabrina McDonald (@WundringCruiser) reported@Xplornet is your network down in Eastern Ontario? Done all resets and still no internet.
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Chris Galway (@chrisjgalway) reportedReally loving the inconsistent @Xplornet service we have. Trying to finish up the year and this crappy service is making that extremely difficult. Starlink is looking like an option and nothing would please me more than to switch to something reliable.
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busterflash (@truebusterflash) reported@fishergirl39 A diff option than we have. We only get xplornet. It’s terrible.
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Just_A_Small_Town_Girl (@FeministHousew1) reported16 hours now @Xplornet my internet has been down. It was out for 8 hours yesterday and 5 the day before. My kids are doing distance learning for school and need working internet to do so. Can someone explain why it's been consistently happening for days on end
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Gerard Cooke (@GerardCooke8) reported@StephenRLee @Xplornet I give them a minus now until they fix the Pugwash, NS tower. I have talked about 20 people out of buying their service out here as it suck’s especially at nights and on weekends when the signal goes from 30 download to 1
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Jordan Kennard (@JordanKennard13) reported@Xplornet Everytime we call it's the same story. Oh you're signal looks great, I don't see why it disconnects so much blah blah blah. You're tech agents are either not very smart or don't do their job one or the other. Who wants to sit on hold for hours just to be told oh there's nothing
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Karen Baxter (@KarenCkbaxter) reported@Xplornet this is BS. If you would listen to your customers when they tell you that there is a problem with YOUR TOWER instead of giving us the run around saying it’s our equipment.
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Jordan Kennard (@JordanKennard13) reportedCan't wait to get rid of @Xplornet this week. 100% will not miss their ****** service all around. Not worth a penny, and penny's aren't even a thing anymore #fixyourgarbage #fuckxplornet #dialupworksbetterthanyou.
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Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reportedGoodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet And again. 2nd long outage tonight in fact. I haven’t had internet more than I have.
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet Too late. My starlink arrived today. I've called tech support 3 or 3 times already and for the same answer... Congestion flag, a crew is working on upgrades which will be done in (enter future date here). Unfortunate.
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Glow CK (@Glow_CK) reported@Xplornet Connection down every 30-60 min for the last week. Phone support has a 57 min wait time. Take some of those hundreds of millions we all pay you and buy some ******* support and techs.
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Mayor of Thunderhill (@Mullin_95) reportedXplornet is down , technician needs to be sent out. **** this company and their bullshit. Starlink 2022 can’t come fast enough @Xplornet. The modem hadn’t moved in 3 years , how’s it in the wrong spot now !? 0 wind and clear skies. Football Sunday = ruined. *****.
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CGS (@CGS75403388) reported@Xplornet You can't provide steady service to the customer base you have, now yu want more customers for what? MAYBE if you stopped outsourcing your customer relations and tech support it would go much smoother- I pay almost $100/month; and the service you provide is far from it.
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Devon Walker (@Walkerfarm306) reported@Mullin_95 @Xplornet it’s pronounced Exploitnet. Garbage service. garbage company.
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Stockyrds (@stockyrds) reported@StephenRLee @Xplornet Wish i could say the same but since they bought cci our service goes out more then ever
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet And it’s out again. Can you please fix this internet service.
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Dan Chalack (@chalackd) reported@SundanceConstr1 @elonmusk We switched to a smaller local wireless ISP a few years back to get away from Xplornet and their overpriced garbage satellite. Now they've bought out our ISP and already tried to kick us back to their satellite... Definitely looking at moving to Starlink as well.
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Carlo Albino (@carloalbino) reported@Xplornet is there a schedule to the technical support phone line? I haven't been able to reach anyone after 1.5 hours and counting
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AaronMikkel (@AaronShmyr) reportedHey @Xplornet get it together. Your service sucks during demand time. Next call will be to @SpaceXStarlink. $100+ a month is a joke for what you’re providing us!!! It’s Christmas Day and my internet won’t work.
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Nate Mcintyre (@nmcintyre1986) reported@Xplornet And it’s out again for the second time tonight. @Xplornet I want to make sure you understand, I signed up for starlink today and it will be here Friday. The way this company is run is terrible, and the service is aweful. This is why you have lost another customer.
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Dawn Kratzer (@DKCripple) reported@StephenRLee @Xplornet We had them before and they were useless .. switched to CCI and it was amazing. Now that they taking over again it's been crappy and their customer service has been less than helpful.
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Michelle Smart (@PrincipalSmart) reported@Xplornet once again we have no service? Anything going on in the Estevan SK area besides no internet service?