Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Flin Flon |
Internet | |
| White Rock |
Internet | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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×CLAY×
(@xCLAY_) reported
@thunder012341 @Bell_Support Damn idk if I wanna get it now, I wish there was more isp for rural areas theres only 2 for my area xplornet nd bell had xplornet never doing that again lol was hoping bell was better but idk now lol
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet @SaskTel I was ready to blame the weather but I just double checked my signal and it is the same as it always is for the cell I'm currently connected to. If the wind dies down here I'm really tempted to try getting to town to pick up my Starlink lol. Worst case is I gave to turn around...
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Mat K.
(@Knickelbein) reported
Nunavut internet is f&*ked up. Ran out of @Xplornet data last Wednesday. Hotspot off our @Bell cellphones is useless do to crap connectivity. Brutal. Productivity on halt from home. I usually plan for my classes and find cool content for our units/themes at home each night. Ugg.
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Cameron Ritzer
(@RitzerCameron) reported
@Bell_MTSHelps So I spend 219 a month for 3 receivers, one doesn’t work and your customer services can’t figure out why. I pay 400+ for 3 cells that don’t work at home; a landline and Xplornet for internet to make YOUR devices run. #scam #fixit #inequity
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet That doesn't answer why you give 1000% less service than the customer PAYS for. 1-2 mbs? My bowel movements travel faster than that.
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel...because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @elonmusk You've got a Shiny new Customer..waiting NOT to be lied to.
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Ivan
(@Ivan34936599) reported
@Xplornet @Xplornet my biggest inconvenience is that your towers are over sold and I myself pay for “up to” 25mbps although my speeds very rarely go over 11mbps . And I have only hit around 25mbps during the first 2 months of upgrading from 10mbps plan to 25mbps . Help please !!!
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Fast Jeff
(@fastjeff) reported
@Xplornet Ever have somebody try to tell you jokes after years of making your life worse? Nobody is laughing. The only joke here is your service. Avoid xplornet, they are a terrible ISP.
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Giuseppe
(@TheShadowKnite) reported
@m3t4lw01f @Xplornet Looks like Xplornet is making up for those bad speeds to me
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet And everyone is getting tired of your Canned Responses. Just get the damned thing working...that's what we pay you for! Or do you need EVEN MORE OF OUR TAX $$? to accomplish what our First TAX DOLLARS were meant to fix?
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Cam
(@Camehdian) reported
@Xplornet This is bullshit. I have called 3 times in 4 days. Each time I was told they cant help cuz it looks perfect on their end and this all started when there was maintenance on our tower. Absolute ******* robbing criminals. Cant wait for starlink to arrive
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Hartman
(@phantomfarmerSK) reported
@Xplornet internet outage Wood Mountain, SK. Please update. Been out for 12 hours.
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Lina Dabit
(@DabitLina) reported
@Xplornet what is going on? Internet so bad that I can't even do a speed test. Dial-up would be better at this point.
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel....because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @starlink You've got a Shiny new Customer..waiting NOT to be lied to.
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Fast Jeff
(@fastjeff) reported
@Xplornet UP TO means something else to xplornet, and it's not really unlimited. Xplornet is a terrible ISP, avoid xplornet.
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Roy Grosfield
(@imkice) reported
@ajspe Way better than the crap dial up speed that I had with Xplornet for a decade. I am using a Telus smarthub now that gets me 25 down and 10 up. Pretty good. $80 a month. I signed up for Starlink months ago and never heard back from Elon! Cheers!!🍻
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Stuart Lawrence
(@olblue81) reported
Never fails. Board meeting online and @Xplornet is so slow web pages are timing out when I try to open them.
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Metal Wolf
(@m3t4lw01f) reported
@fastjeff @Xplornet Hey man, taking a dog out of someone's front yard while on a service call *is* rescuing it. Rescuing it from a lifetime of bad internet.
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Jean-François Mezei
(@jfmezei) reported
If incumbent Shaw is throwing in the towel trying to build Freedom to be competitive, how can anyone expect a small spun off Freedom to work ? Short of giant like Verizon/Vodaphone buying Freedom, like tiny Xplornet in Winnipeg, Freedom will fail to provide market forces #CRTC
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Metal Wolf
(@m3t4lw01f) reported
@BrianMo94756827 @SpaceX @Xplornet I am glad my pain has entertained you. I might remind them how terrible they are from time to time, but I'm seriously looking forward to putting them in my rear view permanently.
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Brad Harrison
(@harrbca) reported
@m3t4lw01f A mans gotta be damn desperate to setup a dishy in the middle of a blizzard. That’s some commitment to ditching xplornet.
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Sunny Pablo
(@PabloOfficer) reported
@Xplornet Your not Gona get 50 mbits you will barely get 1 I live right next to the tower and I still have crap service
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Barry Fearnley rancher, soil farmer
(@fromthegoatbarn) reported
@Xplornet I have been, I shouldn't have to call every 2 days for support, look at my picture thread, I got off the phone last evening at about 8:30 local time, was told it was "high use" causing the issue, do you think it was high use at 11:30pm when there was only 1.02mbps?
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Barry Fearnley rancher, soil farmer
(@fromthegoatbarn) reported
from
Lac Ste. Anne County, Alberta
Hey @Xplornet can you explain to me why you continue to advertise and sell internet access at a 25Mbps level but can't provide a consistent service of over 8? Honestly, if you needed 25Mbps to deliver our bill you would probably figure out how to do it. If you want payment for
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Erika ✨
(@TheErikaF) reported
If @Xplornet couldn’t get any worse with their awful speeds they’re asking me to pay to remove THEIR equipment that THEY installed on my 2 story home. They want me to do it... I don’t even own a ladder that goes that high.
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Daniel Lefebvre
(@Lefebvre_1101) reported
@Xplornet Trash company and service. Use Starlink Instead!
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GrowCanada420
(@GCanada420) reported
@Xplornet I guess that’s why I got 2mbps down insteed of 50
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Kevin Porter
(@kevdevlyn) reported
@Xplornet It is a great long weekend cause I have Starlink and not your **** service anymore. Unfortunately I can’t #BuyLocal when it comes to an isp because there ain’t any. Sorry I mean any that offer High speed internet.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet Just like the joy I got when I canceled your shot service.
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Metal Wolf
(@m3t4lw01f) reported
@ViviPlaysYT @Xplornet So far so good. Only thing that doesn't work currently is Stadia. Pings are just a bit too erratic yet. Might have been due to the blizzard that was occuring while I set it all up though.