Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Winnipeg, Okotoks, Toronto, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal, Calgary, Vancouver, North York and Saskatoon.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Okotoks |
Wi-fi | |
| Toronto |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Stratford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Commissioner Miner
(@fanCRTCProfling) reported
@TimoVainionpaa Either way, 90 days from now will be: -An R&V from Bragg -An R&V from Xplornet -An R&V from Videotron -An R&V from Sasktel -An R&V from Bell -An R&V from Telus -An R&V from Rogers & at least 2 court filings. Never negate regulatory red tape. See u in 2023.
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Fast Jeff
(@fastjeff) reported
@Xplornet This xplornet user says that xplornet and it's service deserves the term, "steaming pile of crap". Experience things like 2010 technology, little to no bandwidth, frequent outages, no customer care, tiny data caps, horrible twitter marketing, bigger bills with no upgrades, etc...
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Charles Braedley
(@cbraedley) reported
@Xplornet "Stay tuned..." for how long? You announced fiber, among other services, for Nova Scotia 14 months ago...and then nothing...no new information about actual high speed options. Sure, 25Mbps-LTE was a start, but it's not a long term solution for anyone but the most basic of users.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Better hope they aren't trying to connect to these expanded learning opportunities using your service. That would be a complete waste of energy.
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Grant Matthews
(@gmattthews77) reported
@Xplornet - upgraded my service in the hopes that it would lead to a better connection. Guessed wrong. Service is no better. #notmad, #disappointed
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Chelsie D.
(@Chelsie_D) reported
I have been working from home (rural area) since April 1, 2020 and today is the first day my internet has been down for an extended period of time. Honestly I’m kind of impressed Xplornet has been that good to me.
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Chelsie D.
(@Chelsie_D) reported
@BaldurBarons I actually can’t believe the lack of internet issues I have with Xplornet, it has to be just pure luck.
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Lewis Bron
(@lewisbron) reported
@Xplornet fix your ******* internet. You are a scam
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Brielle Martens
(@briellemartens) reported
Ever since my internet provider got bought out by @xplornet my wifi has gone to absolute ****. I ******* hate xplornet
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Elizabeth Ferguson
(@eferguson44) reported
How smokes xplornet sucks the BIG CHILI 🌶 PEPPER today.
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet, you post about your service upgrades but the majority of people I've spoken to had experiences that mirror my own: slow and unreliable service and long wait times for phone support only to be told "restart it" and when then doesn't work, schedule a tech for days later.
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Loricat
(@VoosieVooters) reported
@gmattthews77 @Xplornet I have not heard of anyone around here getting better service from upgrading with Xplornet, just a bigger bill each month. Xplornet keeps sending out the adverts and emails on a daily basis though, trying to convince people.
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retroflier
(@retroflya) reported
@Xplornet internet service so ******* useless I have to switch to using my cell phone as a hotspot after 4pm. Service cuts out like clockwork. Outages last until roughly/coincidentally 12:30am. Currently using hotspot.
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Fast Jeff
(@fastjeff) reported
@Xplornet Looks like they're using zoom. Xplornet can't do zoom. Avoid xplornet, they are a terrible ISP.
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Marion Greveling
(@luvlambs) reported
@Xplornet 1.19 Mbps download 0.37 Mbps upload Your Internet connection is very slow. Here's the evening update. And yes, I tried calling tech support. And no, I am not having a tech come out for $125.00
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Loricat
(@VoosieVooters) reported
@Chelsie_D Are you a new customer in your first 3 months? I have had nothing but crap from Xplornet after my initial trial period expired, and unfortunately have to wait for Starlink for an alternative.
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Kaz 🇨🇦
(@BlueSerenity15) reported
@Xplornet @HoodedGamer8 2/2 I haven’t had service all day again today. What is going on?? Someone must be able to get to the bottom of this. I wonder if Nexicom has the same problems. That’s my next step.
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Kevin Malinowski AB expat in ON, involved in both
(@KMal_T8N) reported
@Marcus24576385 @elonmusk @vincent13031925 Lots of cell phone providers give you a free or discounted cell phone. They make their money on the service. Same with ISP's. I paid nothing for my original satellite dish from Xplornet.
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Prairie Hoarder
(@HoarderPrairie) reported
@Stuthefarmer @Xplornet Kinda like Xplornet. Cold/Slow and needs Sasktel to back up it's ineffective service. STARLINK COMETH!
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet You know what doesn't deserve the term hidden gem, right? Drumroll please.... Your service! (I bet everyone reading this totally didn't see that coming.)
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Nyles Desrochers
(@BaldurBarons) reported
@Chelsie_D Really? Impressive. Cause xplornet is just garbage here. They might put fibre through our rm. or else I’m on the waiting list for starlink. Can’t wait
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Metal Wolf
(@m3t4lw01f) reported
@Xplornet Took this long to upload using your service I assume?
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DingDongTheRatIsDead
(@MIchelleP8844) reported
@Xplornet Are you having trouble in Flamborough this morning. My internet service is more horrible than usual.
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Metal Wolf
(@m3t4lw01f) reported
@clothmuffin @Xplornet As an ex-Xplornet victim myself, I was warned that "Starlink is a beta service and may not live up to your expectations". Just popping in to say that it's been fantastic compared to Xplornet. Speeds that are actually usable and a lot more stable. I didn't hesitate to cancel.
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Kirsty Van Bastelaar
(@Kirsty_VanB) reported
@enews @Xplornet why is service STILL out in rural Chatham-Kent!!!
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Kaz 🇨🇦
(@BlueSerenity15) reported
@Xplornet @HoodedGamer8 I spent 45 minutes on the phone with service because my internet wasn’t working. Twice they told me it was me. When I insisted that there isn’t a problem from my side they took another 25 minutes putting me on hold just to come back and say the problem was on their end. 1/2
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IvyFrostt Games
(@IvyFrostt) reported
@HoodedGamer8 @Xplornet Internet's been down in my area for hours. Never been out this long before without a snowstorm.
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Metal Wolf
(@m3t4lw01f) reported
It's really rather sad that @SpaceX Starlink beta, even with outages, downtime and potential hardware issues is light years better than @Xplornet's LTE service. I was told "don't cancel your service until it's out of beta" but I didn't even hesitate as soon as my dishy arrived.
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Hood3dGam3r
(@HoodedGamer8) reported
@Xplornet Your company is so trash, you get money from the government to connect people in rural Canada to Internet but don’t care when we call to let you know that you guys are having issues in this area and nobody can connect to your service when you are the only provider
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Vertimyst
(@vertimyst) reported
@mrcraigbeckett @XboxKaneda Mine too around the same time, still down, also Xplornet.