Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (2%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Mississauga, Creston, Toronto, Maugerville, Hearst, London, Edmonton, Ottawa, Vancouver, Saint-André-Avellin, Charlottetown, Flin Flon, White Rock and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Mississauga |
Internet | |
| Creston |
Internet | |
| Toronto |
Total Blackout | |
| Maugerville |
Wi-fi | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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The Quadfather ♿
(@wheelerreborn) reported
@Krommsan @Xplornet The boss is thinking about getting it for his house but I think they are gonna go with shaw for at the shop in town till he sees how good starlink is and thier customer service is.
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Kristine O'Brien
(@bloomingrev) reported
Hey @Xplornet your customer service is exceptionally awful. Like, extraordinarily wretched. Terrible. Useless. Pathetic. I hate giving you money and look forward to the day there is another option in our rural area. #ruralontario
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The Quadfather ♿
(@wheelerreborn) reported
I'm really getting sick and tired of the wind and rain knocking out the internet at work. @Xplornet get your **** together... your service sucks and is making my job even harder.
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chris
(@chrisveitch) reported
@elonmusk Hey elon I live in erin Ontario and they were supposed to run fibre but somehow they did across the street and we have slow internet with xplornet 5mb isn't enough can't even hook are security cameras up because it's so slow
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet The tech people admitted to us they would not service the CCI tower until all CCI people came off them but they had no Xplornet ones we could switch to and we were NOT going to go on their satellite plan as they couldn't guarantee service would be better. 2/2
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Aedes Scheer 💙💛
(@NewtAedes) reported
@Gudie Meanwhile Xplornet is cutting off satellite service to remote clients in the Yukon (or those north of Whitehorse). Could we use some of that money to extend the service here until an affordable alternative provider can be found? @drbrendanhanley @Premier_Silver
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Geanine Edith Robey
(@RobeyEdith) reported
@jstadtke1 @Xplornet Starting day 9 w-out service. Upgraded my data plan for $15 mo. x 12 = $180 as daily charges too high. Don’t know yet Mom’s costs. Drove fr friend’s w/ wifi ( 4 work) to receive 8:15 - 8:30 call re: 2nd repair time. Came @ 9. Should’ve been fixed the 1st time! Unacceptable!
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Bluebird (SkiAspen.eth)
(@BluebirdX11) reported
@rkhazzam @Xplornet @SpaceX It’s magical. Setting aside technical performance (poor), xplornet has, in my estimation, the worst customer service offering I have ever experienced from any company in my life. Starlink - so far so good. Lightning fast at the outset. And works.
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JR W
(@JRW34920847) reported
@elonmusk Change it to Xplornet, since Starlink is getting just as slow
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Jennifer Stadtke
(@jstadtke1) reported
@Broadviewfarm @Xplornet Ditto #xplornet = no service. Dial up was better.
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The Wrestling Squid
(@TheSquid99) reported
@Xplornet yo. Your **** sucks
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet We happy to switch from Xplornet to be on CCI after waiting years until there was a tower that would be line of site. Xplornet was always offline just when I needed it for my work. So now after Xplornet took over CCI the EXACT same problems are happening. 1/2
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Lennox Harrison
(@Kester1990) reported
@Xplornet Outages. Intermittent signal drop out. Slow. On site tech is undermined and given few resources to resolve equipment issues. And all for $104.99 per month. Overall very dissatisfied with the service.
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Iain Reid
(@IainReid10) reported
So happy to have made the switch to @The_Vianet fibre internet. Goodbye @Xplornet - we will not miss your incredibly slow speeds and poor technical support.
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Pip
(@saskiaages) reported
@Xplornet Within a week AGAIN xplornet is down. After AGAIN paying good money for a tech to fix their OWN equipment. Has anyone, a single household got one ONE good story of xplornet service??
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𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬
(@FrankReardon1) reported
What’s going on @Xplornet ? Internet has been down since last night. After the rain stoped and it’s sunny not it still does not work even after a reboot. Any other Xplornet users in Iqaluit having same issue?
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🇨🇦
(@lmn071966) reported
@Xplornet Hi I contacted support, they are sending a service man. Thanks for your quick response.
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doug keyes
(@doug_keyes) reported
@Xplornet why so slow?
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SonofSpooner
(@ingenity) reported
@Brad_BC_Canada I was wondering when that going to happen. Perhaps more IoT/IPv6 surveillance trinkets are coming on stream. Might explain the lack of explanation. Still beats the crap out of my Xplornet
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Lennox Harrison
(@Kester1990) reported
@GMWald @Xplornet It WAS great service back when it was CCI WIRELESS.
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Pip
(@saskiaages) reported
@Xplornet The promised speeds are fraud. That is the MAX speed in reality you are lucky if you get a connection. At all. And not Put Of Range or No Internet signal. Then u pay 70 to have a tech visit after days of dealing w 40 minute waits, repeated tech conversations and on it goes. Enjoy
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Jennifer Stadtke
(@jstadtke1) reported
@lmn071966 @Xplornet You are fortunate. #xplornet refused service. They admitted to our tower being oversold. Wouldn't that be bait and switch. Unfortunately our Township doesn't value services to their citizens
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Mr. Restoule General
(@mrrgteacher) reported
Anyone else’s @Xplornet been down all weekend???
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Henry
(@8220) reported
@Xplornet You have very screwy procedure!! If a technician comes to see whether I can upgrade my service & it turns out I can't, then I have to pay $75 fee -even though your people said it should be available. This is pure bull manure! @cbcgopublic
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Neil Fletcher
(@NeiltheFletcher) reported
@CathyLMacDonald Xplornet is turning off service in N Yukon. Will you continue if Feds / YG provide funding? Need to work a deal to maintain service.
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Kaanuk86
(@nmcintyre1986) reported
@Rogers I had this with Xplornet before and at peak times it was very poor. I'll pass, I'm looking for stable fiber op type connection. Please pass this along, I think Rogers wired high speed is nearby!
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Dom
(@IAmMeJustDom) reported
Hey xplornet. Some of us need internet to work, please fix your ****
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StadtkePlumbHeatAir
(@stadtkeplumheat) reported
Xplornet issues with oversold tower. Why has the Fed government chosen this company for broadband in our area?
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Jennifer Stadtke
(@jstadtke1) reported
@mrrgteacher @Xplornet Our service 5 minutes north of the 401 is so inconsistent that we wish dial up was back
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“Fringe Minority” Bill🇨🇦
(@dusttheliberal2) reported
@Xplornet Your service is garbage, it should be a crime that you have a virtual monopoly on service to rural internet, your technician was just here and I was getting tons of service, then he pulled out of the driveway and same typical junk, how much government subsidies do you get