Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (78%)
-
Wi-fi (10%)
-
Total Blackout (8%)
-
E-mail (2%)
-
TV (2%)
-
Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Flin Flon, White Rock, Winnipeg, Okotoks, Ottawa, Stratford, Middle Sackville, Cambridge, Midland, Edmonton, Olds, Montréal and Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Julie
(@Julie_foxy) reported
@MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.
-
Wheelerreborn♿
(@wheelerreborn) reported
@reikokoyama79 @CCI_Wireless @Xplornet You try the telus hub internet or whatever they call it? My cousin has it at his acreage & his parents at the farm and they actually have less problems then I do with shaw high-speed in the city.
-
Purple Sky
(@isleofpurple) reported
Xplornet not working….. again….
-
Donna Trowbridge
(@trowbdon) reported
Maybe if i make this public @Xplornet Inc. will actually do something. I'm tired of calling about my lack of service. Dial up speeds is not high speed, starlink can't come soon enough.
-
Bob Sinclair
(@bob_sinclair76) reported
@VictorFedeli @Telesat Is this the company that runs Xplornet? I get crappy satellite service at exorbitant prices. I'm on an island that's very close to North Bay. I can't even get cell service. If I could, I'd hotspot my phone and my problems would be solved. How are people going to afford this?
-
✨StarBuck_83✨
(@StarBuck_83) reported
With the release of @Xplornet 's new 50/10 internet package, seems my internet is now suffering due to the sheer lack of any gives a **** from this company. Let's just over sell what we can't provide. It's pure lunacy that there is no other options from any other company...
-
Darth Pocolypse
(@apocolypse669) reported
hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money
-
Christy Visser
(@CVP45) reported
Rural internet. There has to be something better the @Xplornet in Simcoe county. I spend way too much time arguing with the help desk that it doesn’t work. What else is out there???
-
Windrun
(@CooganatWindrun) reported
@Xplornet I am an Xplornet customer and as I create this tweet I am using my cell phone data because my internet is out AGAIN.
-
Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet
-
WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet well we have "entwr excuse here" You offer 75mbs/5mbs Never got it once I should charge you for the lies
-
RAD🇨🇦
(@Richard61773513) reported
@Xplornet Terrible service. Can’t wait for my starlink dish.
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Haha, I saw the ads I was like "oh **** sure, that'll be a good service with no problems at all...." I don't get how this company stays in business. I would have been better off not even having their service and relied on mobile data.
-
urdip
(@urdip3) reported
@nielsernest @Xplornet You can cancel services buddy.
-
MY Bulls 2022 Champs
(@GKurjata) reported
Xplornet bought out my ISP that was awesome for Rural Alberta, worked pretty damn good for over 3 years. Back to not having internet from 10pm to 7am. These companies are so ******* predatory and so ******* corrupt. Actually hoping we can get Starlink. **** Xplornet.
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Absolutely life changing. About the only thing that doesn't work reliably is Google Stadia (or other game streaming services). My work VPN even stays connected most of the day if I need it. I also haven't heard my 15 year old complain once about the internet since, so .......
-
Kyle L.
(@MajorMiner3000) reported
@huhwhatya @Xplornet Dont sign on with Xplornet, they are predatory and do not give service as advertised. Try to find ANY other alternative.
-
Windrun
(@CooganatWindrun) reported
@Xplornet Thank you for your response. I have been contacting them daily. With all due respect, I had no problems with my internet until your company bought out Silo, my original provider. Been waiting for a technician since 29th of July.
-
Commissioner Miner
(@fanCRTCProfling) reported
EastLink: Secret Xplornet: Botnet traffic represents 0.0002% of the total Internet traffic on their network
-
Julie
(@Julie_foxy) reported
@MIchelleP8844 @Xplornet oh wow. that was happening to me awhile back but my internet provider came and fixed the wiring issues outside. Hope you can get that fixed. I know how annoying it is.
-
Michael Seven
(@MRM7) reported
@Xplornet don't believe it for a second folks - just shoot me a DM and I'll tell how much they SUCK.... been 2 years of service that's up and down like a toilet seat.
-
T Skomro
(@tskomro) reported
@Zach_Fleisher @Xplornet Also: this pandemic has taught me how awful rural internet really is.
-
T Skomro
(@tskomro) reported
@Zach_Fleisher @Xplornet Absolutely go with Star Link. No question. Heard lots of great reviews. We are stuck with Xplornet. Absolutely horrible speeds. Never near what is quoted. Many out here, including us, will switch the moment Star Link is available.
-
@RGDancingMan
(@RGDancingMan) reported
@RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet
-
Sarah
(@huhwhatya) reported
@Xplornet It's been a full month since I ordered your service still not installed. Last week the tech called and cancelled my install as you have not sent him any modems. This is a terrible start tech is from Pembroke, when are you sending more equip?
-
2crimson
(@ilyCrimson) reported
Bro this internet is so **** can’t even load a page I need to log into so no apex can’t even log in with this ****** @xplornet internet
-
Brian Evans
(@brian9306) reported
@bealangi @MarcDesgagne1 Xplornet is rolling out their new LTE cellphone based service, up to 50 mbps wireless. Depends if they have towers and line of sight to your place. It's mostly rural and smaller towns, but I quite like it, had it for around 6 months. Bell is rolling out a similar service.
-
Windrun
(@CooganatWindrun) reported
@Xplornet I really, really wish I could ‘like’ your tweet. Since you took over from my previous provider, Silo, my internet is spotty at best. Please do better. If your predecessor did it right, there is no excuse for your unacceptable service.
-
Metal Wolf
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet i mounted a cell booster antenna on the mast that was still on the roof from the previous owner... That said, zero signal from Telus would have still been better than Xplornet. ;-)
-
DingDongTheRatIsDead
(@MIchelleP8844) reported
@Julie_foxy @Xplornet We live in a rural area so our internet provider sucks. I’ve been on the waiting list for Starlink since February.