Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, Caledonia, Brampton and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Collingwood |
Internet | |
| Maple |
Internet | |
| Calgary |
Internet | |
| Edmonton |
Total Blackout | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Jesse Kosuth
(@JKosuth) reported
@Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.
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Justin Lystiuk
(@jpete2424) reported
@MobileSyrup My starlink service is incredible! Beats Bell and Xplornet by miles. I honestly can't believe Bibic made this outlandish claim
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AFC Business Services
(@AFCVirtualAsst) reported
@Xplornet 200.8M in revenue & still terrible internet that works about 40-50% of the time, but you will happily charge us $$ of data that won't keep up! @StarlinkPage @elonmusk please hurry, rural SW Ontario customers need better Internet to perform normal daily activities!
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Lewis Bron
(@lewisbron) reported
@Xplornet half of my time on the internet is just waiting for it to ******* load because your company is ****
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet why does this service go down so much? i pay premim price to get **** internet.
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RAD🇨🇦
(@Richard61773513) reported
@Xplornet Terrible service. Can’t wait for @starlink
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Johnny Sokko
(@TBWright3) reported
@Xplornet Xploranet is like dial up. Once it gets busy its ****. Real ****.
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Wesley🇨🇦
(@wesley_davidson) reported
@farose15 @Xplornet @SpaceXStarlink I pay $140/month for 100gb at up to 25 Gbps, which never happens. After I use up that massive amount of data the speed is throttled back to up 2gb. The moment I have another option I'll switch.
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Josh Richardson
(@AnnoyedJoshua) reported
Xplornet internet prevented me from uploading the full 2 minute postgame from yesterday that I realized was cut down to 45 seconds by Twitter yesterday. Now it's preventing me from uploading tonight's pg. Blessed work wi-fi might have to save me tomorrow
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Johnny Sokko
(@TBWright3) reported
@Xplornet Sucks
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Dr. Sat
(@DoctorSatellite) reported
@Xplornet customer called us this morning to fix their sat Internet. We could have gotten them back online same day but because #Xplornet now refuses to assign work orders to small local contractors, they are stuck without Internet till Monday! #rurainternet #XplornetGivesBack?
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Holden Blake
(@HoldenAndrewBl1) reported
@jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet So Xplornet claims to have fast reliable internet. Yet it's all dependant upon things that are out of the companies control? That makes no sense. Paying $100 a month for this? Why not supply costumers with proper working equipment, and when there's an issue send someone to fix it
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Wesley🇨🇦
(@wesley_davidson) reported
from
South Frontenac, Ontario
@Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks
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sheryl
(@sheryl71107825) reported
@Xplornet This is the 3rd time you have asked for this info. The last 2 times I was told to call the support no to troubleshoot when we are having issues. This has not worked before
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Sue Platts
(@sue_platts) reported
@Xplornet You might be connecting rural Canadians but the connections you’re providing are poor, slow, interrupted and expensive.
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Angus Gillingham
(@AngusGillingham) reported
@Xplornet I’ll record this number and next time I have an issue I’ll call. The first service rep was excellent and did a top job along with respecting our home with regards to cleaning up any mess created and being sure the job was complete. Second/latest serv tech, not so much.
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet I can't count the times I have called that number and emailed about my issues with Xplornet. Why the hell won't this company just FIX THE ISSUES THAT TONS OF PEOPLE ARE HAVING!!!
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Angus Gillingham
(@AngusGillingham) reported
@Xplornet I’ve been with Xplornet for over 20 years.What I’ve found is that the service is only as good as the service tech/installer and if you have a lazy or simply working on a call by call paid basis it can get sloppy. My latest experience wasn’t good as well here in NS.
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Hammer
(@pingupissparty) reported
as I make the jump to starlink whenever they ship me the ******* **** I need, I'd like to remember all the good memories I've had with @xplornet 1. being completely unable to play any sort of game at all online with my friends that isn't turnbased
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Darth Pocolypse
(@apocolypse669) reported
@Xplornet already did that and nothings working. techs are out fixing network issues. it was up for an hour now down yet again. i have had thia service for a month and im ready to switch every week its the same crap
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Sean Moore
(@Smoore1973) reported
@jupia It’s interesting but from what I’ve read of reviews re: Xplornet in NB, there maybe a large gap between “available” on paper and customer experience. I have no data, just anecdotal…but it’s loud.
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Scott Jones
(@ScottWJones93) reported
@Xplornet what happened to LTE service (McKee Mills, NB (Bouctouche tower). Last yr at our cottage we had no issues with multiple devices & speeds of 40 mbps. This season, same number of devices the speeds are often 5-7 mbps? Worked with customer service to reboot & still slow.
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Wanda Malone
(@MaloneOCSB) reported
@CheriDiNovo @Sflecce We can only get Xplornet. It’s horribly unreliable and slow. I’m teaching online and have two daughters remotely learning.
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Lewis Bron
(@lewisbron) reported
@Xplornet Shut ******** up
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Dina Jones
(@DinaJon60818043) reported
xplornet customers , I have satellite and had no service on 27th and today May 1 really bad. Integrated solution guy never showed or called, some ticked. I just upgraded too. Area< I hr north of Edmonton 40 min. east of Westlock .
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Lewis Bron
(@lewisbron) reported
@Xplornet I thought your whole thing is to connect people and ****. I can barely look at my ******* emails.
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James Ferrier
(@FieldTalk) reported
Signed up for the 2nd or 3rd service call from @Xplornet in the last year or so. Constantly fluctuating in and out of service and told “Your equipment keeps connecting to the wrong tower... just going to have to deal with it.” Now “here’s a $30 discount because we feel bad”.
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James Ferrier
(@FieldTalk) reported
@CousineauAlbert @Xplornet So I’ve found. Every service call it’s different reason for the poor service but they know we are over a barrel in our area. They literally don’t care as we have no other choice.
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ksjdlv
(@kenjohn91388485) reported
@Xplornet I have Xplornet Satellite last 5 months thinking that it has to be better then cell towers . Well it isn’t any better just way more expensive so Xplornet I will not pay my full bill of $140 / mth from now on you get $ 70 that is what this service is worth streaming sucks