Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Toronto, Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Edmonton, Olds, Mississauga, Chatham, Brandon, Caledonia, Kitchener and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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🌸 Melanie Fawn ✌🍁
(@Fawnoftime) reported
@Xplornet I would but Xplornet is down, AGAIN, in my area and I can't waste my mobile data. Tech was supposed to come out this week to upgrade but we haven't seen or heard from them since we called last week. Criminal...
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TracyRimmer
(@TracyRimmer) reported
@Xplornet Sure you do — after I wait on hold for half an hour, to be told to “unplug it and plug it back in again” — tried that. Didn’t work. The problem is at YOUR end, and I think we BOTH know what it is — your company claims to not oversell your capacity, but that is what is happening.
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Brett Petch
(@brettjpetch) reported
@Xplornet Not going to get anything out of it when the support line says “we are currently experiencing an outage in your area”.
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Brett Petch
(@brettjpetch) reported
@Xplornet Any updates on when we’ll be back? As a general suggestion it would be nice to see a service outage website at some point that customers can refer to.
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owenfrank
(@owenfrank) reported
@davidshipley @Spaceman096 @CBCNB with Xplornet a rainy day means sporadic internet service, and the speed is slightly faster than dial-up. Last night with a little freezing rain, internet kept going in and out, no reliability at all. I like your idea about fiber everywhere there is electricity connection
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Andrew Dixon
(@dixon_coop) reported
Xplornet net customer service sucks **** . On hold for the next tech for over 3 hours now and apparently I have been next in line all afternoon
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Brett Petch
(@brettjpetch) reported
@Xplornet I’ve rebooted 3+ times. Checked the LTE operator values and seeing 3 towers and connecting to one with a worse signal. I have manually set DL-Earfcn to 44190 PCI 48. Seems to have connected to the right one again but has been out for hours. Thanks for reaching out.
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I’ve tried three times today to get through on your phone line, and can’t get through in a timely manner — some of us actually have to work to pay the exhorbitant cost of internet service that we aren’t getting.
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Sharon Cardiff
(@cardiff_sharon) reported
@bugalooa @Xplornet So, you would not recommend XplorNet? How bad is it and are you in the country?
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Jean-F Davignon
(@jfinqc) reported
@Xplornet I am a customer that is willing to pay for any usage I need and according to your retention service there is nothing you can do to restore my service for 1 evening. #xplornetnotcustomerfriendly
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Iain Reid
(@IainReid10) reported
@Xplornet @XplornetSupport Any updates in the outage in the Bradford area?
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Sharon Cardiff
(@cardiff_sharon) reported
@VO1MX @FrankReardon1 @Xplornet Is XplorNet really bad?
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Did *you* know that we don't really care all that much about these little distractions you like to post and would much rather you fixed your network so we had reliable and consistent service, and told us about that instead?
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4th
(@AlterusNominus) reported
@Xplornet Please explain to me why the internet stops working past 5:00 everyday? Has been happening since the start of fall. Can't watch videos, do online calls or even browse. I payed good money for this service and I better get what I payed for.
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Caroline Bailey
(@CarolineFCB72) reported
@AlterusNominus @Xplornet I hate when they say that if you have any technical issues to call them and they can help you first they have to actually call you back and second they don’t do anything so why even say that
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PLY BURGUNDY
(@plyburgundy) reported
@brettjpetch @Xplornet Same here in east gwillimbury. No service since Wednesday. Garbage company
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I pay $155 a month for a business plan I can’t use. Tethering in through my phone has become a way of life just to be able to download emails. Your service needs an overhaul.
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🌸 Melanie Fawn ✌🍁
(@Fawnoftime) reported
@Xplornet ...We also know that the problem is not on our end, as all of our friends and neighbours who have Xplornet (we're forced to because there is no other provider) have the exact same problems as we do at the same time. Can't your business just get their act together?
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Jenn MacDonald
(@Jenn_MacDonald_) reported
@Xplornet That I rent from *xplornet. I miss my nexicom service.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet did Jim have to pay to fix his issues?
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Karen Dalgarno
(@shaash79) reported
What a way to spend the evening... fighting with Xplornet! First phone call they wouldn’t let me cancel my 90 yr old Grandmothers account, even though my name is on it as well. So I had to wear medical grade mask so I could enter her home during code red. 1/
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Caroline Bailey
(@CarolineFCB72) reported
@Xplornet @AlterusNominus We pay good money for our internet and what for we can’t use it when we need it or want to use it and don’t repeat what you always say if I have any technical issues we can call you when you never call back or can help saying the same thing you always do
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Cboyx
(@Cboyx4) reported
Wifi so bad im reading. Wtf @Xplornet what happened to the connection?
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Is it over yet?
(@yzfoxsrm) reported
Still have no internet. Been down since 9:30ish last night. The joys of rural internet, thanks @Xplornet
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Fred Cee
(@Fred_Wreck1983) reported
@Jenn_MacDonald_ @Xplornet when I asked for a tech to come out they tried charging me $140 to fix my service and another $40 for mileage.
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Yippee Kaneda Yay M..ther F..k'rs
(@XboxKaneda) reported
@TheV_eh In fairness to these guys, my old old ISP sold to xplornet. Xplornet wanted me to switch service. I refused after about 6 months my service was unusable at night out of nowhere. After 3 or 4 months of that, they offered me a big deal, I took it and issues disappeared
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Shampoo Chugger
(@ShampooChugger) reported
@Xplornet Did you know your service is ******* garbage?
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Loricat
(@VoosieVooters) reported
@Lak3 @kapwamom @Xplornet I have been told that too - upgrading won't help the problem. It's time the watchdogs step in and make Xplornet provide some level of service that people are paying for.
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Hugh G Rekshun
(@ThirtyStone420) reported
@Xplornet @Jenn_MacDonald_ Why do you ask people to DM you? You can’t verify who you’re talking to remember TH? Or do you want the screen shots from our last discussion where all you did was give me the tech support number because of exactly that reason. “You can’t be 100% sure who you’re talking to.”
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TracyRimmer
(@TracyRimmer) reported
@Xplornet I am not the only one having these issues, and the only reason that your company is getting away with this is that you are the ONLY option for most people in rural Manitoba.