Xplore Outage Report

Problems in the last 24 hours

The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map

The most recent Xplore outage reports came from the following cities: Thurso, Brampton, Toronto, Collingwood, Maple, Calgary, Edmonton, Mississauga, Grande Prairie, Ottawa, Black Diamond, Winnipeg, Guelph, Markham, and Caledonia.

City	Problem Type	Report Time
Thurso	Internet	2 hours ago
Brampton	Internet	3 hours ago
Toronto	Internet	2 days ago
Collingwood	Internet	3 days ago
Maple	Internet	4 days ago
Calgary	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Robson (@stephenlrobson) reported 5 minutes ago

  @Xplornet You could have been a lot more proactive in notifying your users and let them know you were working on it. This isn't the first time and I doubt it will be the last. Your internet service is meh at best, your customer service is just the worst!

• 
  Martin Donkers (@mdonkers1) reported 6 minutes ago

  @woody_VA Same here. Many of my neighbours have already left Bell's old copper. 😐 I have someone coming out this week to see if I have line-of-sight to get Xplornet's LTE service. Download speeds advertised as "up to 50 Mbps" and some neighbours are currently getting that. 🤞

• 
  D.Parent (@DParent49883464) reported 7 minutes ago

  @Xplornet After all the promises of upgrades and paying $$$$$ for years for only 10Mbps Up and <1Mbps down I can promise you one thing. Your future business model will fail. You have taken customer’s money and have yet provided what was promised. Your time is, and was up last year.

• 
  mas (@thepooppack) reported 7 minutes ago

  the entire gaming setup is about to be in shambles and this is because of your dogshit service @xplornet

• 
  sheryl (@sheryl71107825) reported 8 minutes ago

  @Xplornet Seriously we are experiencing issues again. Went down for extensive maintence Fri and today they are investigating issues again!! Service has been terrible. Maybe if we would get a credit for the downtime it wouldnt hurt so much!!!!

• 
  Jason Cadenhead (@CadenheadJason) reported 9 minutes ago

  @Xplornet @CarrieOwen07 Scared when starlink comes online for most people? Canceling your garbage internet and cust. Service

• 
  lilly (@CaraleeBolton) reported 14 minutes ago

  @Xplornet Thank you for your reply.. do you have any way to communicate that to customers at the time? It was frustrating to be out with no communication on that is was a large scale outage...with kids at home online a small update would go a long way! Thx

• 
  Clay KlyxY Vautrin (@KlyxYcs) reported 17 minutes ago

  @Xplornet Aother day, any 16hours of my ******* internet being at 2000ping. feels ******* fantastic being an xplornet customer

• 
  Stewart Skinner (@modernfarmer) reported 18 minutes ago

  @adrienneivey No access to any therapy without high speed No access to any social contacts during lockdowns without actively breaking lockdown rules Inability to take part in family virtual calls All of this changed when we got high speed and were free from the horrid @Xplornet

• 
  Metal Wolf (@m3t4lw01f) reported 19 minutes ago

  Calling Xplornet is a hopeless endeavour with hours long wait times and technicians that do nothing more than ask you to "turn it off and back on", and when that fails they begrudgingly book a service call. That tech can't really do much other than fiddle with the antenna...

• 
  Metal Wolf (@m3t4lw01f) reported 20 minutes ago

  @StarBuck_83 @Xplornet It's laughable how bad they are really. I have American friends that tell me my adventures with Xplornet eclipse their own adventure with ISPs such as Comcast, and I've heard some terrible things about them. It's ok, I ordered Starlink today. Fingers crossed it works here.

• 
  Metal Wolf (@m3t4lw01f) reported 25 minutes ago

  Even he knows Xplornet's network is a flaming trash heap that 20x too many people are connected to, and all he can do is sympathize. But there is light at the end of this dark tunnel, and it will put a smile on my face the day I get the email saying "your Starlink has shipped!"

• 
  Martha Kelly (@MarthaKellyLive) reported 26 minutes ago

  @APLenehan I am disappointed in @Xplornet asking me to pay a serv fee to examine eqmnt that was installed on Feb 6 this year that MAY be the issue of my ongoing DAILY intrnt problem. I am BEYOND frustrated! Living rural and being held hostage to this company.

• 
  brandon smith (@brandon90053725) reported 28 minutes ago

  @Xplornet No I’d rather stay inside and just hog all the bandwidth on your oversold network with my VPN

• 
  owenfrank (@owenfrank) reported 28 minutes ago

  @seguincbc Xplornet Satellite is slow (faster then dial up is all I will say) in comparison to most because of the location of the satellite used, Xplornet LTE, if it is available, is a good choice. I can only get satellite as there is not even cell service where I live

• 
  Erica Proudfoot (@TalkingNB) reported 30 minutes ago

  @seguincbc Anything but Xplornet. We have that at home and it's terrible. My son tried to work here over Christmas and couldn't.

• 
  Kevin Porter (@kevdevlyn) reported 30 minutes ago

  @Xplornet They are dropping there prices. When I called to cancel cause I got Starlink they offered a whole 25% off. But just for six months then back to full price for there **** service. NO THANKS.

• 
  Carrie Marshall (she/her) 🇺🇸🇨🇦 (@CarrieMarshall1) reported 31 minutes ago

  @Xplornet I used to be able to count on your internet service- but ever since you started to do "Upgrades" my internet is unpredictable- especially in the evenings.

• 
  Fred Cee (@Fred_Wreck1983) reported 33 minutes ago

  @Xplornet so u guys drunk, is that why u have such ****** service?

• 
  Slapshot (@jimmuskoka) reported 35 minutes ago

  @Muskoka411 Too bad Xplornet is known coast to coast in Canada for failing to deliver what people are paying for. Notorious for not delivering service and over selling towers. Starlink or Bell LTE seems to be the only current hope. Urban areas a different situation where fibre exists.

• 
  Jason Cadenhead (@CadenheadJason) reported 37 minutes ago

  @Xplornet internet is out in Brighton ON for 8 hours now? Your customer service is horrible. Any update? Thank god for @elonmusk bringing consistent MODERN speeds for realistic pricing.

• 
  Fast Jeff (@fastjeff) reported 38 minutes ago

  @Xplornet Might as well go outside, most xplornet customers can't use their internet in the first place because it's so bad. #cancelxplornet

• 
  Joey Knox (@JosephWKnox) reported 39 minutes ago

  @Xplornet Maybe instead of placating your customer base that your stealing money from by providing a beyond abysmal service with a free tablet and focus on actually providing a product that works!

• 
  ShelterFromRain (@ShelterFromRain) reported 41 minutes ago

  @Xplornet Garbage customer service! You don’t even bother attempting to let your customers know what was going on.

• 
  Fast Jeff (@fastjeff) reported 50 minutes ago

  @Xplornet Not for long. Xplornet is a terrible ISP, avoid them at all costs. However, farmers and everybody else who's stuck with xplornet, there's an alternative coming soon. Hit them where xplorne cares, their pocketbook. #Starlink #cancelxplornet

• 
  Dan (@ClayBreakerAB) reported 51 minutes ago

  @SpaceXFan97 @SpaceX I hope this puts @Xplornet out of business. Canadian government has been funneling money into this company for years to get rural internet to the people. Worst service I’ve ever had. Great for the 30 day trial, then they put you into the group bandwidth and you can’t check email!

• 
  Darko Beers (@KingDjangoIV) reported 52 minutes ago

  @seguincbc Xplornet is about $130/month for speeds of 25 Mbps for first 100GB (think 10 Netflix movies in HD) per month ..... they then ramp you down to 2Mbps once over 100GB - excruciatingly slow - like modern day dial up

• 
  Dale Ketcheson (@KetchesonDale) reported 54 minutes ago

  @jgreig @adrienneivey Xplornet is the only option here. With 4 kids online schooling we had to pay for two dishes and two plans to get minimal access for the 4 of them even though one should have been more than enough if Xplornet had any intention of living up to their advertised service levels

• 
  Jeff Geisel (@GeiselJeff) reported 1 hour ago

  @CharityManson @wrdsb Great I’m in rural too internet sucks , xplornet !!

• 
  Sara (@starkinly) reported 1 hour ago

  On day 4 with internet and it’s already down. @Xplornet is this what I am going to deal with?