Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (12%)
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Total Blackout (8%)
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TV (2%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Waterloo, Milton, Saskatoon, Halifax, Ottawa, Saint John, Montréal, Grande Prairie, Dieppe, Saint-André-Avellin, Rapide-Danseur, London, Edmonton and Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Waterloo |
Internet | |
| Milton |
Internet | |
| Saskatoon |
Internet | |
| Halifax |
Internet | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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AutumnAurora8911
(@AAurora8911) reported
@waylan_deith @Xplornet I’ve never gotten faster then 2mbps EVER even on my best days
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michel boilard
(@BoilardMichel) reported
@Unsilent17 @Xplornet did that ! throw my computer out the window , it didnt help
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Stephanie West
(@SWestyyyy13) reported
@Xplornet Your customer service is the worst. Technicians came to the house and "fixed" our internet. IT STILL DOESN'T WORK. Now we have to open a new case despite your technicians not doing their job the first time?!
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m3t4lw01f
(@m3t4lw01f) reported
I am using mobile data to access online services, thanks to Xplornet and their "traffic management policies" destroying my connection. Maybe I should start sending my bill for that back to @Xplornet every month since they're not providing the service they're advertising.
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m3t4lw01f
(@m3t4lw01f) reported
@Shinzah321 @kevdevlyn @Xplornet What I mean is, the CRTC has actually approved it, and people in Canada already have the service. It's happening. I'm hopeful their timeline of "early 2021" for a more widespread rollout pans out. Regardless how long it takes, I'm still looking forward to that call to Xplornet.
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There's NO pandemic! 𝓛𝓪𝓭𝔂𝓠𝓲𝓽𝓶𝓸🇨🇦
(@Unsilent17) reported
Am I the only one having internet issues tonight? Anyone see this? OMG I'm going to heave the entire computer thru my new front window. @Xplornet are there LTE issues? Can't even access that account. Not in mood for another phone call. argh
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet note, those results were pre-Christmas on Vanscoy tower. I've since been moved to Martensville tower and results are a mixed bag ranging from "nothing" to "hot garbage" with a few hours of "not what I pay for but just usable" here and there. My Twitter history shows more.
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onetwothreemike
(@onetwothreemike) reported
@i_like_soup_ @bootscootnbouji @Xplornet I can't find the laugh button. Seriously. Xplornet sucks and only morons praise them.
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Al Sutherland
(@OffCentreFarms) reported
@woody_VA @PetkerFarm MPV and Xplornet provide service off an elevator leg that is within eyesight
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Fast Jeff
(@fastjeff) reported
@Xplornet Up to, poor guy doesn't even know he's straight up getting lied to. The xplornet customers should start paying "up to" 100% of our bills.
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Dan Sideen
(@sideen_dan) reported
@Synthon61 Yes, an unhappy Xplornet customer. Wireless connection to their tower. That's not the problem - they simply don't have enough bandwidth, especially in the late afternoon & evening, Who is your provider?
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J.L. 1285
(@CAWguy) reported
@JesseBrown @sula_greene Yeah, it was awesome when Xplornet purchased our local, rural ISP, then promptly shut it down leaving us with nothing.
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Stuart Lawrence
(@olblue81) reported
@kenny_moo @Xplornet I was only near that when my service was new. It's consistently gone down to this level. During a speed test I peaked at 17 once, but the average was only 8.
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TaniaL
(@bookaholic36) reported
@JesseBrown @sula_greene In some rural areas, xplornet won’t even add any new customers (who have no alternatives) because they chose not to upgrade their service. Unreal.
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Stephanie West
(@SWestyyyy13) reported
@Xplornet We have not had internet for the past 3 days! Why will you not send a technician to fix it?! Horrible service
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James Bergeron
(@jamesbergeron) reported
@Xplornet have you changed the throttling policies? I seem to be locked at 3.5Mbps now, like every speed test no matter what time of day is exactly 3.5. My signal has not changed from when I was getting 20ish a few days ago.
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Jay Collins
(@deerblaster1) reported
@ctvwinnipeg @Xplornet internet speeds are so bad I hope my kids don’t fall behind!
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m3t4lw01f
(@m3t4lw01f) reported
@FeedYourFuture @Xplornet @Xplornet should change their business practices in 2021 to support rural Canadians by actually providing the services they advertise, instead of retweeting unrelated fluff.
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Trent Sundgaard
(@solar_chicken) reported
@bigbushelsag @olblue81 @Xplornet I refuse to support a project that pollutes our sky with >40K objects, doesn’t allow the escape of ubiquitous internet coverage and only supports deep pockets.
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Loricat
(@VoosieVooters) reported
@Xplornet Most people would appreciate usable internet service instead of platitudes.
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Chad Peters
(@cpwcsk) reported
@olblue81 @Xplornet I am on the 25mb/200 satellite service, so I am paying over double what you are. I never get anywhere close to that anymore I called @woodrivercontr1 over a month ago about switching but they have never returned my phone call so 😒
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m3t4lw01f
(@m3t4lw01f) reported
@olblue81 @Xplornet Average speedtest results are 6mbps over the last six months. Average results in the middle of the night (15mbps+) skew that number up, and during the day (2mbps) skew it down. Package speed is 25mbps.
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brandon smith
(@brandon90053725) reported
@Xplornet This is what xplornet calls good business practises even in a ******* meteor shower my Internet shouldn’t be this slow
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Sean Powless
(@Shinzah321) reported
@kevdevlyn @Xplornet I'm so angry that Starlink isn't functional here yet. I imagine the CRTC or some other government arm will totally **** us on it, like they do everything else. Including not allowing unlimited data phone plans and stifling infrastructure expansion. I live in SOUTHERN ONTARIO.
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scott brander
(@BranderScott) reported
@Xplornet Why don't you take a moment to fix your shitty internet and service???? God i can't wait for starlink
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Stuart Lawrence
(@olblue81) reported
@cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.
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Don't Cry Over Spilt Milk
(@DealWithIt1983) reported
@Xplornet if you guys don't stop with your throttling crap. You're going to be responsible for kids not being able to do home schooling. Get your crap together. Don't bother with your typical generic response. I've already talked to you on the phone and got a BS explanation.
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Dave Kloostra
(@ptskloostra) reported
@Shawridgefarm Our internet has been fine all through the first lockdown. About a month ago, we get a flyer, @Xplornet is offering faster speeds. Now our internet sucks. Been out more in last month than previous 8 or so years we have been with them. Stupid slow speeds also
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brandon smith
(@brandon90053725) reported
@Xplornet Too bad your side is an oversold piece of **** that can’t even push out enough speed to play 1080p
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TheOracle
(@TheOrac93482874) reported
@Unsilent17 @Xplornet Everything keeps locking up. Phone service hit and miss too.