Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (15%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Toronto, Guelph, Halifax, Montréal, Saint John, Edmonton, Moncton, Fredericton, St. George, Winnipeg, Kirkland, Bridgetown, Black Diamond and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Guelph |
Internet | |
| Halifax |
Wi-fi | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Nep
(@Nep03034037) reported
@Xplornet again.. 120 bucks a month for Internet that doesn't work half the damn time like legit wtf is it thats making it so bad and when I call its because of the weather????? Please actually tell me what u guys are doing with my money and many others??
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Barry Fearnley rancher, soil farmer
(@fromthegoatbarn) reported
from
Lac Ste. Anne County, Alberta
Hey @Xplornet can you explain to me why you continue to advertise and sell internet access at a 25Mbps level but can't provide a consistent service of over 8? Honestly, if you needed 25Mbps to deliver our bill you would probably figure out how to do it. If you want payment for
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet And everyone is getting tired of your Canned Responses. Just get the damned thing working...that's what we pay you for! Or do you need EVEN MORE OF OUR TAX $$? to accomplish what our First TAX DOLLARS were meant to fix?
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Giuseppe
(@TheShadowKnite) reported
@m3t4lw01f @Xplornet Looks like Xplornet is making up for those bad speeds to me
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Fast Jeff
(@fastjeff) reported
@Xplornet UP TO means something else to xplornet, and it's not really unlimited. Xplornet is a terrible ISP, avoid xplornet.
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Brad Harrison
(@harrbca) reported
@m3t4lw01f A mans gotta be damn desperate to setup a dishy in the middle of a blizzard. That’s some commitment to ditching xplornet.
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Daniel Lefebvre
(@Lefebvre_1101) reported
@Xplornet Trash company and service. Use Starlink Instead!
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donald
(@donaldpwalker) reported
Very flaky service with @Xplornet in Prince Edward County this morning. This after a week of day-long interruptions for maintenance. Hoped for better.
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Hartman
(@phantomfarmerSK) reported
@Xplornet internet outage Wood Mountain, SK. Please update. Been out for 12 hours.
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WaveDirect
(@WaveDirect1) reported
@kirchho @TKC_1233 @Xplornet We're sorry to hear about your connection issues! We'd like to help in whatever way we can. Please contact our technical support team at (519) 737-9283 for live troubleshooting.
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GrowCanada420
(@GCanada420) reported
@Xplornet I guess that’s why I got 2mbps down insteed of 50
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet That doesn't answer why you give 1000% less service than the customer PAYS for. 1-2 mbs? My bowel movements travel faster than that.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet garbage photo from a garbage company. 🖕
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Metal Wolf
(@m3t4lw01f) reported
@harrbca @Xplornet @SaskTel I was ready to blame the weather but I just double checked my signal and it is the same as it always is for the cell I'm currently connected to. If the wind dies down here I'm really tempted to try getting to town to pick up my Starlink lol. Worst case is I gave to turn around...
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Dimanderin
(@dimanderin) reported
@Xplornet Can't trouble shoot my end...
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Barry Fearnley rancher, soil farmer
(@fromthegoatbarn) reported
@Xplornet I have been, I shouldn't have to call every 2 days for support, look at my picture thread, I got off the phone last evening at about 8:30 local time, was told it was "high use" causing the issue, do you think it was high use at 11:30pm when there was only 1.02mbps?
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Sunny Pablo
(@PabloOfficer) reported
@Xplornet Your not Gona get 50 mbits you will barely get 1 I live right next to the tower and I still have crap service
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel....because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @starlink You've got a Shiny new Customer..waiting NOT to be lied to.
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Mat K.
(@Knickelbein) reported
Nunavut internet is f&*ked up. Ran out of @Xplornet data last Wednesday. Hotspot off our @Bell cellphones is useless do to crap connectivity. Brutal. Productivity on halt from home. I usually plan for my classes and find cool content for our units/themes at home each night. Ugg.
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Dwayne Winseck
(@mediamorphis) reported
foster a viable operator to replace MTS, ie Xplornet. That has proven to be a failed remedy. These are the real lessons when you allow a 4-to-3 merger. They are just bad news. 20/
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Metal Wolf
(@m3t4lw01f) reported
@ViviPlaysYT @Xplornet So far so good. Only thing that doesn't work currently is Stadia. Pings are just a bit too erratic yet. Might have been due to the blizzard that was occuring while I set it all up though.
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
@adampete78 @Xplornet In 7 years I have never voted against a measure to improve internet. Every proposal & resolution gets 100% backing. Probably explains why I find no humor in this situation.
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Roy Grosfield
(@imkice) reported
@ajspe Way better than the crap dial up speed that I had with Xplornet for a decade. I am using a Telus smarthub now that gets me 25 down and 10 up. Pretty good. $80 a month. I signed up for Starlink months ago and never heard back from Elon! Cheers!!🍻
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Scott
(@NFSSmith) reported
Just now got an @Xplornet heads-up about an extended maintenance period that could take my home service down between 8AM & 10PM tomorrow... #ShortNotice sucks, btw, especially with a lot of people still working & schooling from home. #BadTiming
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Erika ✨
(@TheErikaF) reported
If @Xplornet couldn’t get any worse with their awful speeds they’re asking me to pay to remove THEIR equipment that THEY installed on my 2 story home. They want me to do it... I don’t even own a ladder that goes that high.
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Metal Wolf
(@m3t4lw01f) reported
@harrbca Meanwhile I can't even perform a speed test on Xplornet. Just fails. Netflix is currently having trouble keeping a single stream going on low quality without buffering.
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Metal Wolf
(@m3t4lw01f) reported
Welp, it's sitting at my friend's house in the city and I'm stuck at home hunkered down for this storm. And of course my Xplornet connection is basically useless. Sigh.
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Metal Wolf
(@m3t4lw01f) reported
@BrianMo94756827 @SpaceX @Xplornet I am glad my pain has entertained you. I might remind them how terrible they are from time to time, but I'm seriously looking forward to putting them in my rear view permanently.
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Prairie Hoarder
(@HoarderPrairie) reported
@Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel...because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @elonmusk You've got a Shiny new Customer..waiting NOT to be lied to.
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Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧
(@BrentHCameron) reported
@Xplornet wonders why I don't call their 1-800 # for help. Because it's useless. I get better results when I tweet that I have 0 internet and will have to work remotely for 8 hrs off my cell data - like today! Vicinity of Godfrey, ON needs fixing!!!