Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Edmonton, Ottawa, Winnipeg, Toronto, West Kelowna, Kitchener, Surrey, Montréal, Regina, Gatineau, Moncton, Calgary, Grande Prairie, Newmarket and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Ottawa |
||
| Winnipeg |
Internet | |
| Toronto |
Internet | |
| West Kelowna |
Internet | |
| Kitchener |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Necrow
(@EJGames4) reported
@Xplornet I have called Multiple times and nothing ever changes. Yall say we have perfect signal but I had to go on my data to tweet this.
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Commissioner Miner
(@fanCRTCProfling) reported
@FrankReardon1 @LavergneRobert @Xplornet Rogers goes down more than Xplrnet. You should see their twitter support. I think this coming fall will be 2 yrs of people screaming of no service.
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Lewis Bron
(@lewisbron) reported
@Xplornet I’m not ******* going to dm you because you just gonna say the same ****. “There is no problem with your internet”. Like stfu and fix it. Y’all should be scared of going out of business in the next few years
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Elizabeth Ferguson
(@eferguson44) reported
Oh my goodness xplornet Sucks A$$ today. Frigging crappy service. Come on Starlink..
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Justin Lystiuk
(@jpete2424) reported
@MobileSyrup My starlink service is incredible! Beats Bell and Xplornet by miles. I honestly can't believe Bibic made this outlandish claim
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sheryl
(@sheryl71107825) reported
@Xplornet This is the 3rd time you have asked for this info. The last 2 times I was told to call the support no to troubleshoot when we are having issues. This has not worked before
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Craig Beckett
(@mrcraigbeckett) reported
@ThompsHeather We are lucky to have two services (even though the cost is more than what we pay to heat our house). Bell rural wireless home internet and xplornet. We moved to Bell as xplornet throttled their service at peak times.
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Richard Demeurichy
(@RDemeurichy) reported
@Xplornet you suck .. your service sucks .. asshats
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rahil
(@rahil65096366) reported
@Xplornet what’s with the **** services, I called yesterday for 1hour for them to tell me that there’s something wrong with the tower. he also stated “By tomorrow your wifi should be good” and here I am running almost 2 MBPS while paying 130$ for 50 MBPS. Do something about it.
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Necrow
(@EJGames4) reported
@Xplornet Just to mention the service guy that came out here used the same speed test, and the installer used it too. We got a new wifi modem and it still was trash.
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Wanda Malone
(@MaloneOCSB) reported
@CheriDiNovo @Sflecce We can only get Xplornet. It’s horribly unreliable and slow. I’m teaching online and have two daughters remotely learning.
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James Ferrier
(@FieldTalk) reported
@CousineauAlbert @Xplornet So I’ve found. Every service call it’s different reason for the poor service but they know we are over a barrel in our area. They literally don’t care as we have no other choice.
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Josh Richardson
(@AnnoyedJoshua) reported
Xplornet internet prevented me from uploading the full 2 minute postgame from yesterday that I realized was cut down to 45 seconds by Twitter yesterday. Now it's preventing me from uploading tonight's pg. Blessed work wi-fi might have to save me tomorrow
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Dr. Sat
(@DoctorSatellite) reported
@Xplornet customer called us this morning to fix their sat Internet. We could have gotten them back online same day but because #Xplornet now refuses to assign work orders to small local contractors, they are stuck without Internet till Monday! #rurainternet #XplornetGivesBack?
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Jesse Kosuth
(@JKosuth) reported
@Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.
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Dina Jones
(@DinaJon60818043) reported
xplornet customers , I have satellite and had no service on 27th and today May 1 really bad. Integrated solution guy never showed or called, some ticked. I just upgraded too. Area< I hr north of Edmonton 40 min. east of Westlock .
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sheryl
(@sheryl71107825) reported
@Xplornet Just called support because the internet is down again and we are homeschooling on line. Was told that all they can see is the same report that has been up for 3 months about a tower they are working on. Said he couldnt do anything just try repowering. Glad i am now paying more!!
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Lewis Bron
(@lewisbron) reported
@Xplornet hey look my internet went out again. That’s so weird. Fix your ******* **** or I’ll sue your *** you *****
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I'd_Rather_Be_Baked
(@FeministHousew1) reported
@Xplornet So Xplornet claims to have fast reliable internet. Yet it's all dependant upon things that are out of the companies control? That makes no sense. Paying $100 a month for this? Why not supply costumers with proper working equipment, and when there's an issue send someone to fix it
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Marion Greveling
(@luvlambs) reported
@Xplornet That's great! Here's the test result in Ontario just now. 4.35 Mbps download 0.88 Mbps upload Your Internet connection is slow.
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James Ferrier
(@FieldTalk) reported
Signed up for the 2nd or 3rd service call from @Xplornet in the last year or so. Constantly fluctuating in and out of service and told “Your equipment keeps connecting to the wrong tower... just going to have to deal with it.” Now “here’s a $30 discount because we feel bad”.
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Holden Blake
(@HoldenAndrewBl1) reported
@jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡
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Nep
(@Nep03034037) reported
@Xplornet wait its not?? Its working fine on your end??? Wow odd cuz sure as **** isn't for me
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Frank Reardon Photos
(@FrankReardon1) reported
@fanCRTCProfling @LavergneRobert @Xplornet Wow living up here we never hear anything about them.
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Nep
(@Nep03034037) reported
@Xplornet Hey **** heads wanna stop taking pictures and fix ur garbage services?? No? K **** u guys
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Nep
(@Nep03034037) reported
@Xplornet yo wanna get ******** out of Canada and just go out a business already??? Its a legit miracle you guys are still operational
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Hammer
(@pingupissparty) reported
as I make the jump to starlink whenever they ship me the ******* **** I need, I'd like to remember all the good memories I've had with @xplornet 1. being completely unable to play any sort of game at all online with my friends that isn't turnbased
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Nep
(@Nep03034037) reported
@Xplornet Firewall has literally nothing to do with internet wtf
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Nep
(@Nep03034037) reported
@Xplornet whys it slow now
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Nep
(@Nep03034037) reported
@Xplornet everyone that work there brain dead?? Cuz damn ur **** sucks