Xplore Outage Report
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Halifax, Cambridge, Lindsay, Calmar, Brockville, Edmonton, Hamilton, Richmond Hill, Gatineau, Flin Flon, Winnipeg, Ottawa, Sainte-Marie and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Halifax |
Internet | |
| Montréal |
Internet | |
| Halifax |
Internet | |
| Cambridge |
Internet | |
| Lindsay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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upbeat❄️
(@Upbeat2k) reported
@Xplornet Internet is literally unusable, support tells me that I have to wait 10 business days for the chance of having somebody come to our house and try and fix it. Worst company ever.
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Big Slick
(@Knowen2foldem) reported
@TELUSsupport @telus your rural #Hub internet is sooooo bad right now! It's like having #xplornet again and that is not a compliment! Please fix the constant buffering and loss of connection!
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Nick
(@Nick62289935) reported
@stevenchasehess @Xplornet I'm waiting 24 days now for them to call me about my service issues...TWENTY FOUR DAYS...don't expect a resolution any time soon.
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Marion Greveling
(@luvlambs) reported
Yikers!! Xplornet thinks the service I get is worth $112.99 a month. Not even close!
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Internet Needed (Please Help)
(@AtTheDogPatch) reported
Cost per megabit down. @SpaceXStarlink vs @Xplornet If I get a max speed of 80Mbps with Starlink, I will pay 1.62 for every 1Mbps. I currently get an average of 4-5Mbps. That means an average cost of 22.25 for every Mbps down. How the hell can anyone say Starlink is expensive?
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Myles Standish Kin Folk
(@myles_kin) reported
@Xplornet this service is absolutely garbage. And the wait time for a call.. seriously, how are you even in business??
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Nick
(@Nick62289935) reported
@Xplornet Just don't try to stream it with @Xplornet, it'll never work. And if you complain, they'll throttle you more. And if you file with CCTS, they'll punish you further. And if you file with them again, they'll block your phone number to prevent you from support access.
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Matt Desorcy
(@lovestormsMB) reported
@BaldurBarons @Xplornet Is there a reason why it always sucks even more when it's really cold out? Or just a coincidence.
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Russ
(@grubextrapolate) reported
@Xplornet Are you still having issues? Our service has varied between barely functional and nothing at all since Friday. Any ETA on fix?
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LOLZR
(@LOLZRgg) reported
@Xplornet any issues in Southern MB? Can’t get anything tonight with otherwise perfect service for ~2 years.
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Mayor of Thunderhill
(@Mullin_95) reported
from
Swan River, Manitoba
@BaldurBarons @Xplornet @SucksXplornet By the time it came back on I was still on hold 🙄 I feel bad for the people I told this was good internet back in the Netset days.
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StansNut
(@StansKnut) reported
Xplornet can’t keep getting away with calling their internet fast @Xplornet **** u ***🖕🏼❌
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Matt Desorcy
(@lovestormsMB) reported
@BaldurBarons @Xplornet We thought it might've been frost on the towers cause it always happens when temps drop down to around -30C. Happened last week too where it was unusable a few days. But tonight has been the worst I've ever experienced at the lake. Can't even load twitter on a 50 mbps plan 🙄
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Derek Grant Holowka 🇨🇦
(@Real_McMunchie) reported
from
Ridgeville, Manitoba
@Xplornet so what's the problem this time? I have no internet. Again.
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Richard C Fisher
(@RichardCFisher) reported
@Xplornet Barbs at your service are accurate and fair.
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Nick
(@Nick62289935) reported
@Travis3Eilers @Xplornet "We're very sorry to hear you complain about the terrible service we provide, please let us review how we're screwing you and we'll get back to you on DM where noone can see how bad it really is." -@Xplornet
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Saittech
(@Saittech89) reported
@Xplornet Anyone looking for rural internet in Canada Look at getting StarLink. Way faster internet no data caps and the best customer service. The internet with @Xplornet is so slow and goes down all the time. and they have low data caps, high prices and bad customer service.
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Nyles Desrochers
(@BaldurBarons) reported
@Mullin_95 @Xplornet @SucksXplornet You and me both. Garbage internet.
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Nyles Desrochers
(@BaldurBarons) reported
@Mullin_95 @Xplornet @SucksXplornet It’s been so bad again this week it’s ridiculous. Like it’s 2021. In a pandemic. And -35 outside. Can we like make a class action lawsuit against these people.
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Nyles Desrochers
(@BaldurBarons) reported
@TerryHyra @Xplornet It’s been horrid lately. Just horrid
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Nick
(@Nick62289935) reported
@Xplornet Why not just save money on building the towers? You know you're still going to provide shitty service, why spend the money too?
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upbeat❄️
(@Upbeat2k) reported
@elonmusk please bring Starlink to Alberta, Canada :( I want to ditch @xplornet so bad
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Russ
(@grubextrapolate) reported
@cybera @Xplornet Too bad the existing ones continue to be crap. Guessing the new ones will do the same.
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Randy Edwards
(@RandyEd99756539) reported
Seems XPLORNET's support site "MYEXPLORNET" has gone MIA. Each morning I check daily usage (75 G/month limit). All day yesterday and so far today, my attempts to log on are met with "This site can’t be reached The connection was reset." Wondering if anybody else has same issue?
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Nick
(@Nick62289935) reported
@MoutrayJessica @Xplornet "Hi Jessica, we know we've oversold our product and can't provide you what you've paid for, but please waste your time on hold while you call us so we can lie to you in person and have you unplug/replug your equipment to ultimately not fix your problem" Sincerely, @Xplornet
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Nick
(@Nick62289935) reported
@Real_McMunchie @Xplornet Xplornet is the problem. Crooks. They'll be gone soon; Starlink will have Xplornet out of business within the year.
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Daisytree
(@daisytreee) reported
@Xplornet bruh fix your wifi services please, I really want to play overwatch & I can’t update it because of how slow you are. #NOTMYWIFI :(
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Lynn
(@LynnFncold) reported
@Xplornet Maybe your company should use equipment that can handle cold below minus 36 windchill! Never had this problem until our equipment “upgrade” after you took over Inet in Manitoba. 😡
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Nyles Desrochers
(@BaldurBarons) reported
@lovestormsMB @Xplornet I don’t know. From what I’ve seen starlink hasn’t been having issues with cold weather.
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Nick
(@Nick62289935) reported
@stevenchasehess @Xplornet I've been waiting FOURTEEN DAYS for them to call me to resolve my issue...Don't hold your breath.