Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (76%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Ottawa, Montréal, Calgary, Vancouver, North York, Saskatoon, Edmonton, Olds, Toronto, Mississauga, Chatham, Brandon, Caledonia, Kitchener and Steinbach.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| North York |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Oteh Ochi
(@patrick22wood1) reported
Been waiting 1 hour and 20 minutes and counting to speak to a Customer Representative at @Xplornet such poor service. Last time I requested a call back but no one called back. Nothing much issues with the internet.
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Joey Knox
(@JosephWKnox) reported
@Xplornet Maybe instead of placating your customer base that your stealing money from by providing a beyond abysmal service with a free tablet and focus on actually providing a product that works!
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Martha Kelly
(@MarthaKellyLive) reported
@APLenehan I am disappointed in @Xplornet asking me to pay a serv fee to examine eqmnt that was installed on Feb 6 this year that MAY be the issue of my ongoing DAILY intrnt problem. I am BEYOND frustrated! Living rural and being held hostage to this company.
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ShelterFromRain
(@ShelterFromRain) reported
@Xplornet Garbage customer service! You don’t even bother attempting to let your customers know what was going on.
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Stephanie
(@swhiston16) reported
@ginsquirrel @Xplornet Im in springwater and yes we’re down too!! Tried but can’t get through to customer service
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Michael Foti
(@oskypanny) reported
@MC_ALaCampagne @_ADsquared @Xplornet Same here. No internet and can't get through to support. Just a message that high volumes of calls, try again later....
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Tracy
(@tracyeboyce) reported
Honestly Xplornet...where is the update? Are you even working on the problem in this area?? Can you not provide an update ??
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Kporter
(@the_wellnessmom) reported
anyone else still having issues with @Xplornet ??? I still don't have internet.
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MJC
(@mjcboutin) reported
@Xplornet Your priorities are at the wrong place. Ever heard of Providing good service? Obviously never!
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Dale Ketcheson
(@KetchesonDale) reported
@jgreig @adrienneivey Xplornet is the only option here. With 4 kids online schooling we had to pay for two dishes and two plans to get minimal access for the 4 of them even though one should have been more than enough if Xplornet had any intention of living up to their advertised service levels
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D.Parent
(@DParent49883464) reported
@Xplornet After all the promises of upgrades and paying $$$$$ for years for only 10Mbps Up and <1Mbps down I can promise you one thing. Your future business model will fail. You have taken customer’s money and have yet provided what was promised. Your time is, and was up last year.
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Iain Reid
(@IainReid10) reported
@the_wellnessmom @Xplornet My service just went down again.
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Steve Enfelis
(@s_rich27) reported
@JodiJDeJong @Agingandcranky @Xplornet Ours is back but doesn’t fix the laziness of this company. It’s sad because their call centre staff are full of great and understanding people that have nothing to do with the issues from the top down. Govt needs to get involved.
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Clay KlyxY Vautrin
(@KlyxYcs) reported
@Xplornet Aother day, any 16hours of my ******* internet being at 2000ping. feels ******* fantastic being an xplornet customer
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Hillbilly Bets
(@_ADsquared) reported
@oskypanny @MC_ALaCampagne @Xplornet I’m sure they are doing everything they can. I can count on one hand the times I had outages. Would help to have an outages map on their site, with a description and ETA, just like Hydro-Quebec has. Would limit the number of support calls
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet Watch out people, this is a piece of **** company.
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Jeff Geisel
(@GeiselJeff) reported
@CharityManson @wrdsb Great I’m in rural too internet sucks , xplornet !!
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Oteh Ochi
(@patrick22wood1) reported
Been waiting 1 hour and 20 minutes and counting to speak to a Customer Representative at @Xplornet such poor service. Last time I requested a call back but no one called back. Nothing but issues with the internet service.
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Billy Pickles
(@BillyPickles6) reported
@oskypanny @Xplornet Took me a good 37 attempts back to back just to make it on the cue. Hopefully now that some service is back up that it won’t take you that long.
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Carrie Marshall (she/her) 🇺🇸🇨🇦
(@CarrieMarshall1) reported
@Xplornet I used to be able to count on your internet service- but ever since you started to do "Upgrades" my internet is unpredictable- especially in the evenings.
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Kevin Porter
(@kevdevlyn) reported
@Xplornet They are dropping there prices. When I called to cancel cause I got Starlink they offered a whole 25% off. But just for six months then back to full price for there **** service. NO THANKS.
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Dan
(@ClayBreakerAB) reported
@SpaceXFan97 @SpaceX I hope this puts @Xplornet out of business. Canadian government has been funneling money into this company for years to get rural internet to the people. Worst service I’ve ever had. Great for the 30 day trial, then they put you into the group bandwidth and you can’t check email!
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Stewart Skinner
(@modernfarmer) reported
@adrienneivey No access to any therapy without high speed No access to any social contacts during lockdowns without actively breaking lockdown rules Inability to take part in family virtual calls All of this changed when we got high speed and were free from the horrid @Xplornet
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Marv Schmitt
(@MarvSchmitt) reported
@lumsdenjim1 @Xplornet That sucks. All I know is there were outages and degraded service across Ontario yesterday.
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Fast Jeff
(@fastjeff) reported
@Xplornet xplornet: Come look at our pristine forests, there, you'll wander through majestic wildlands covered with UP TO 1000 trees. Their forest when you get there. That's their internet in a nutshell, avoid xplornet, they are a terrible ISP. #Starlink #cancelxplornet
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Don Carr
(@DonCarr31366229) reported
@Xplornet Worst company in Canada
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Tonald Drump
(@Itweetatpeople1) reported
@Xplornet Fix your ******* internet!!
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Jeff Geisel
(@GeiselJeff) reported
@Xplornet My daughter is doing her nursing from home and can’t get on , due too **** internet !!
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Randolph Lydestad
(@Fastigone) reported
@lumsdenjim1 @Xplornet Do they pay you for this kind of service?
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Stephen Robson
(@stephenlrobson) reported
@Xplornet continued interruptions and slow internet all weekend! This service is terrible.