Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 30
Toronto, ON 29
Halifax, NS 17
Calgary, AB 14
Edmonton, AB 14
Rapide-Danseur, QC 6
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Regina, SK 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Cambridge, ON 2
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
North York, ON 1
Orangeville, ON 1
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Hey **** heads wanna stop taking pictures and fix ur garbage services?? No? K **** u guys

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @FrankReardon1 @LavergneRobert @Xplornet Rogers goes down more than Xplrnet. You should see their twitter support. I think this coming fall will be 2 yrs of people screaming of no service.

  • sheryl71107825 sheryl (@sheryl71107825) reported

    @Xplornet This is the 3rd time you have asked for this info. The last 2 times I was told to call the support no to troubleshoot when we are having issues. This has not worked before

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet everyone that work there brain dead?? Cuz damn ur **** sucks

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Firewall has literally nothing to do with internet wtf

  • FieldTalk James Ferrier (@FieldTalk) reported

    Signed up for the 2nd or 3rd service call from @Xplornet in the last year or so. Constantly fluctuating in and out of service and told “Your equipment keeps connecting to the wrong tower... just going to have to deal with it.” Now “here’s a $30 discount because we feel bad”.

  • HoldenAndrewBl1 Holden Blake (@HoldenAndrewBl1) reported

    @jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡

  • mrcraigbeckett Craig Beckett (@mrcraigbeckett) reported

    @ThompsHeather We are lucky to have two services (even though the cost is more than what we pay to heat our house). Bell rural wireless home internet and xplornet. We moved to Bell as xplornet throttled their service at peak times.

  • luvlambs Marion Greveling (@luvlambs) reported

    @Xplornet That's great! Here's the test result in Ontario just now. 4.35 Mbps download 0.88 Mbps upload Your Internet connection is slow.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet whys it slow now

  • eferguson44 Elizabeth Ferguson (@eferguson44) reported

    Oh my goodness xplornet Sucks A$$ today. Frigging crappy service. Come on Starlink..

  • AngusGillingham Angus Gillingham (@AngusGillingham) reported

    @Xplornet I’ve been with Xplornet for over 20 years.What I’ve found is that the service is only as good as the service tech/installer and if you have a lazy or simply working on a call by call paid basis it can get sloppy. My latest experience wasn’t good as well here in NS.

  • MaloneOCSB Wanda Malone (@MaloneOCSB) reported

    @CheriDiNovo @Sflecce We can only get Xplornet. It’s horribly unreliable and slow. I’m teaching online and have two daughters remotely learning.

  • JKosuth Jesse Kosuth (@JKosuth) reported

    @Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet yo wanna get ******** out of Canada and just go out a business already??? Its a legit miracle you guys are still operational

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