Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Scarborough, ON | 4 |
| Toronto, ON | 57 |
| Edmonton, AB | 30 |
| Toronto county, ON | 9 |
| Ottawa, ON | 8 |
| Cavan Monaghan, ON | 1 |
| Vancouver, BC | 14 |
| Mississauga, ON | 6 |
| Brampton, ON | 2 |
| Vaughan, ON | 1 |
| North York, ON | 2 |
| Montréal, QC | 25 |
| St. John's, NL | 1 |
| Calgary, AB | 33 |
| Dieppe, NB | 1 |
| Milton, ON | 2 |
| Winnipeg, MB | 13 |
| Brantford, ON | 3 |
| Flin Flon, MB | 3 |
| Kitchener, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Cambridge, ON | 1 |
| Grande Prairie, AB | 4 |
| Sedgewick, AB | 1 |
| Acheson, AB | 1 |
| Regina, SK | 3 |
| Saskatoon, SK | 4 |
| Blackfalds, AB | 1 |
| Glenboro, MB | 1 |
| Halifax, NS | 10 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Heather, Heath,Dafink,Mom (@HeatherTownFink) reported@xplore_ca is there an outage in Central Alberta?
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James Fisher (@jamesfisher12) reported@xplore_ca Don’t worry I fixed the problem it’s ur company
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Oscar Diaz (@tecnogreen) reported@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
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Hugh G Rekshun (@ThirtyStone420) reported@djhaubrich You don’t actually have pay for their service calls. That’s just another way they try to suck more money out of you. Just don’t back down from saying no. They’ll fold. They always do. I was a Xplornet customer for 20+ years now I have @SpaceXStarlink
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Tristan Koschmann (@TristanKoschma2) reported@xplore_ca Hey your guys is internet is down since Thursday any help ?
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.
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Allan Wilson (@uncleal13) reported@CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.
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GL Guevarra (@GLGuevarra) reported@xplore_ca we got no internet in our area. Customer support is 1 hr wait time. Is there outages in the Westman Area?
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Mitchell Mcintosh (@kujala_good) reported@xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing
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Derek McLean (@dmclean82) reported@xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.
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@cattlemen (@cattlemen1979) reported@xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf
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All In (@apclaus) reported@xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸
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Derek McLean (@dmclean82) reported@xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.
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