Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 34
Toronto, ON 30
Halifax, NS 20
Calgary, AB 14
Edmonton, AB 11
Ottawa, ON 7
Rapide-Danseur, QC 7
Brampton, ON 4
Winnipeg, MB 4
Dieppe, NB 4
Grande Prairie, AB 4
Milton, ON 3
Vancouver, BC 3
Gatineau, QC 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Saint John, NB 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • MadsTS Mads Sandbakken (@MadsTS) reported

    Still can't come over we have access to zero providers that offer unlimited internet in Nunavut. @Xplornet I have paid tens of thousands while being a loyal customer. Never any meaningful offerings, never any meaningful breaks.

  • Xplornet Xplornet (@Xplornet) reported

    @JonesSebastian sorry to say that these circumstances are beyond our control. We will be able to migrate the vast majority of our affected customers to a new Xplornet service option. We are reaching out to our affected customers well in advance to discuss other service options that we can 2/3

  • jchliboyko Jim C 🇺🇦 (@jchliboyko) reported

    Hey @xplornet, maybe hire a second bloody employee. I’ve come in to Virgin to get my phone off your service, which I never signed up for in the first place. We’re on our fourth f**king hour of this. Smarten up. #xplornet

  • stephlec79 Dr. Stephanie (@stephlec79) reported

    @Xplornet I am beyond disappointed with your tech and customer service. After several appointments (always cancelled by you) a tech finally came to my campground to do an install late in the day (after 4pm).....

  • brandonmurph10 Brandon Murphy (@brandonmurph10) reported

    @Xplornet I can't wait until there is another option for internet. Absolute worst. Try to call them and get put on hold for an hour because they don't want to deal with it

  • alipruitt Ali Pruitt 🍩🎤 (@alipruitt) reported

    @Xplornet My family has been waiting for you to come bring them service in the 1000 Islands. Currently running with no connection - what gives?

  • RealStarDeLuna Star (@RealStarDeLuna) reported

    Litteraly no damn reason @Xplornet shouldn't be working. No email about maintenance, no power lines down, no nothing and they still can't work right. I hate this company with everything I have.

  • MidVids Scott (@MidVids) reported

    @Wealthsimple I'm rural so all options are for "up to" a speed that you never get. I've been through Xplornet and Bell wireless internet. Both unsatisfactory and Bell customer service was awful. Now with a local ISP (Colink) and sometimes get 20 mps down, 4 up. Unlimited bandwidth for $100

  • The76211775 Dilf (@The76211775) reported

    @Xplornet wanna fix the internet in Rockland **** heads? Been down for quite a while now...I know you guys don't have much going on in the head. Chop chop idiots.

  • LesliRichone EmilyR (@LesliRichone) reported

    @Shuswapgigi @Xplornet Tell them you are leaving if they don’t charge you less for crappy service, I only paid 50$ a month for unlimited data and high speed for 2 years

  • Sheehan24J Jade (@Sheehan24J) reported

    @Xplornet your services are **********, fix this shiii

  • D_Kellam Doug Kellam (@D_Kellam) reported

    @Xplornet: we are ending your service June 30 Me: but you’ve already told me you can’t put me on LTE Xplornet: right. Me: cancel my account please Xplornet:You are a valued customer. We are sending you to our customer loyalty group. Your wait time is 53 minutes. SMH ..!..

  • SeanStefan Sean Stefan (@SeanStefan) reported

    @Spicoli11 Cost me $900 to get the hardware, then $140/month. I was paying $130/month for Xplornet LTE, so the monthly isn’t too bad, just heavy up front.

  • jimmurphy Jim Murphy (@jimmurphy) reported

    @rkhazzam @Xplornet @SpaceX I got impatient and ordered the RV Starlink cause there is zero wait. Just got it and it’s waaaay better than the LTE garbage I had.

  • corbinvisual Corbin Visual (@corbinvisual) reported

    @rkhazzam @Xplornet @SpaceX This however does not change your taste in music. I’d say you’ve broken even.

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