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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Saskatoon, SK 3
Montréal, QC 12
Longueuil, QC 1
Toronto, ON 24
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
Maple, ON 2
Calgary, AB 8
Edmonton, AB 11
Mississauga, ON 5
Grande Prairie, AB 5
Ottawa, ON 8
Black Diamond, AB 1
Winnipeg, MB 8
Guelph, ON 2
Markham, ON 1
Caledonia, ON 1
Windsor, ON 1
Oakville, ON 1
Steinbach, MB 1
Quispamsis, NB 1
Halifax, NS 3
Barrie, ON 1
Kitchener, ON 1
Moncton, NB 1
Coquitlam, BC 1
Rapide-Danseur, QC 2
Cambridge, ON 2
Airdrie, AB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    @fastjeff @Xplornet Hey man, taking a dog out of someone's front yard while on a service call *is* rescuing it. Rescuing it from a lifetime of bad internet.

  • Fred_Wreck1983
    Fred Cee (@Fred_Wreck1983) reported

    @Xplornet garbage photo from a garbage company. 🖕

  • HoarderPrairie
    Prairie Hoarder (@HoarderPrairie) reported

    @Xplornet That doesn't answer why you give 1000% less service than the customer PAYS for. 1-2 mbs? My bowel movements travel faster than that.

  • jfmezei
    Jean-François Mezei (@jfmezei) reported

    If incumbent Shaw is throwing in the towel trying to build Freedom to be competitive, how can anyone expect a small spun off Freedom to work ? Short of giant like Verizon/Vodaphone buying Freedom, like tiny Xplornet in Winnipeg, Freedom will fail to provide market forces #CRTC

  • Lefebvre_1101
    Daniel Lefebvre (@Lefebvre_1101) reported

    @Xplornet Trash company and service. Use Starlink Instead!

  • kevdevlyn
    Kevin Porter (@kevdevlyn) reported

    @Xplornet Just like the joy I got when I canceled your shot service.

  • TheErikaF
    Erika ✨ (@TheErikaF) reported

    If @Xplornet couldn’t get any worse with their awful speeds they’re asking me to pay to remove THEIR equipment that THEY installed on my 2 story home. They want me to do it... I don’t even own a ladder that goes that high.

  • RitzerCameron
    Cameron Ritzer (@RitzerCameron) reported

    @Bell_MTSHelps So I spend 219 a month for 3 receivers, one doesn’t work and your customer services can’t figure out why. I pay 400+ for 3 cells that don’t work at home; a landline and Xplornet for internet to make YOUR devices run. #scam #fixit #inequity

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    @BrianMo94756827 @SpaceX @Xplornet I am glad my pain has entertained you. I might remind them how terrible they are from time to time, but I'm seriously looking forward to putting them in my rear view permanently.

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    Welp, it's sitting at my friend's house in the city and I'm stuck at home hunkered down for this storm. And of course my Xplornet connection is basically useless. Sigh.

  • olblue81
    Stuart Lawrence (@olblue81) reported

    Never fails. Board meeting online and @Xplornet is so slow web pages are timing out when I try to open them.

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet UP TO means something else to xplornet, and it's not really unlimited. Xplornet is a terrible ISP, avoid xplornet.

  • HoarderPrairie
    Prairie Hoarder (@HoarderPrairie) reported

    @Xplornet So,...how does that help me in Rosetown Sk area? This tweet is being powered by SaskTel...because your "service" has been down for over 24 hours. Again. 1-2 mbs on a 25 mbs plan? (when it works). Trash! Hello @elonmusk You've got a Shiny new Customer..waiting NOT to be lied to.

  • fromthegoatbarn
    Barry Fearnley rancher, soil farmer (@fromthegoatbarn) reported from Lac Ste. Anne County, Alberta

    Hey @Xplornet can you explain to me why you continue to advertise and sell internet access at a 25Mbps level but can't provide a consistent service of over 8? Honestly, if you needed 25Mbps to deliver our bill you would probably figure out how to do it. If you want payment for

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    @harrbca Meanwhile I can't even perform a speed test on Xplornet. Just fails. Netflix is currently having trouble keeping a single stream going on low quality without buffering.

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