Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 20
Halifax, NS 12
Edmonton, AB 11
Calgary, AB 10
Ottawa, ON 7
Caledonia, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Grande Prairie, AB 5
Vancouver, BC 4
Brampton, ON 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Olds, AB 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • brettjpetch Brett Petch (@brettjpetch) reported

    @m3t4lw01f @Xplornet Tempted to write a lil bot script to run an iperf every half hour and submit an excel sheet with network info + Speedtest results to xplornet at end of month. Would be interesting to see what CRTC/CCTS would say as well.

  • brettjpetch Brett Petch (@brettjpetch) reported

    "This announcement positions @Xplornet to begin 5G deployment in rural Canada this upcoming summer." *groans when it takes 10 years before upgrades are completed, and the network can't support 4G speeds already...*

  • AtTheDogPatch Hurry Up @SpaceXStarlink (@AtTheDogPatch) reported

    Tried to stream NFL Thursday Night on Amazon tonight. Not possible on my @xplornet “HighSpeed LTE”. Please hurry @SpaceXStarlink Let more of us subscribe. @JustinTrudeau develop a support to make initial purchase affordable.

  • StephanieSchul4 Stephanie Schultz (@StephanieSchul4) reported

    @Xplornet service has been down since 8:30am! We are in a pandemic and internet is a necessity for people to work! When I called, I was told it would only be down for a few hours. Can I get an eta of when it will be fixed so I can make alternate work arrangement if necessary?

  • SandraSteeds Sandra Steeds (@SandraSteeds) reported from Brant, Ontario

    @Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻

  • bernie_mason Bernadette Mason (@bernie_mason) reported

    @Xplornet 1/4 Xplornet service today maybe 3 hours on the phone with your service reps 4 hours resolution zero worst customer service I have ever seen.

  • windypopfarm Tyler Burns (@windypopfarm) reported

    @SilverStarAg Is that the 25Mbs plan? All I know is that everyone switched to Xplornet out here and it all went to crap. Now I’m back to access and it’s smooth sailing again.

  • KMal_T8N Kevin Malinowski AB expat in ON, involved in both (@KMal_T8N) reported

    @SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Dear people of PEI, Don't use xplornet. Signed, Disappointed Customer

  • TalkingNB Talk New Brunswick (@TalkingNB) reported

    @ridgeback_the @monctonSJlawyer @poitrasCBC She has a right to be concerned for her riding. What was announced was shitty Xplornet. You hear more complaints about that service than you ever do anything positive.

  • WestIndependent A.C.A.B ~ All Commies Are Brainlets! (@WestIndependent) reported

    @NorthwindTania @Xplornet Been down for 16+ hours here

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    How is it that Google Assistant is completely non-functional, Twitter is completely dead, yet I can watch a show on Netflix no problem and YouTube will let me stream a video at 7mbps? Then I do a speed test and my connection tests <1mbps. This makes no sense @Xplornet.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet your network still sucks. It's been days of barely working Internet. On top of months of not providing close to the service you're advertising. @APLenehan do you care? Or is all you care about the revenue? You know we don't have other options. Your monopoly must die.

  • Kristinamom Kristina Just (@Kristinamom) reported

    @Xplornet your internet not working by yorkton sk. University students need to write online exams and hand in papers. Get your crap together. Phone call to helpline cut off too! Unacceptable!

  • lewisbron Lewis (@lewisbron) reported

    If I was the ceo of Xplornet I would live in fear everyday hoping my buyers don’t burn down my house. If I worked for bell or Rogers or even Shaw I would be ashamed to be in the same category as Xplornet and Xplornet shouldn’t even be in the same category

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