Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 31 |
| Nepean, ON | 1 |
| Winnipeg, MB | 11 |
| Fredericton, NB | 1 |
| Calgary, AB | 12 |
| Toronto county, ON | 3 |
| Edmonton, AB | 15 |
| Saskatoon, SK | 3 |
| Montréal, QC | 16 |
| Halifax, NS | 7 |
| Dartmouth, NS | 1 |
| Grande Prairie, AB | 8 |
| Ottawa, ON | 6 |
| Red Deer, AB | 2 |
| Pugwash, NS | 1 |
| Brant, ON | 1 |
| Moncton, NB | 3 |
| Orangeville, ON | 1 |
| Dieppe, NB | 3 |
| Annapolis Royal, NS | 1 |
| Vancouver, BC | 2 |
| Lucan Biddulph, ON | 1 |
| Burnaby, BC | 1 |
| Guelph, ON | 3 |
| Cambridge, ON | 2 |
| London, ON | 2 |
| Regina, SK | 1 |
| Longueuil, QC | 1 |
| Brampton, ON | 3 |
| Thurso, QC | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Tybernicus (@Tybernicus17) reported@LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.
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Kelly McNeice (@McneiceKelly) reported@Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.
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Darren (@xraydares) reported@pcroft @xplore_ca That sucks
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vahxo (@creeteaux) reported@xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps
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Injured At Work (@WarMistweet) reported@xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?
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Joyda Crawford (@jcnc60) reported@xplore_ca The last few days our speeds have been between .5 and 1 not much works at that speed and in April they are increasing rates because we get such amazing service NOT
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Garth Twitchell (@GarthTwitchell) reported@Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.
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Karel Baayen (@KarelBaayen) reported@xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH
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T (@ThoughtsofT92) reported@xplore_ca Is there currently an outage in the Lac Ste Anne County area since the big windstorm last night?? My Internet services are down even after restarting my system a few times
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Syd_Vakarian (@Syd_Vakarian) reported@xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.
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CdnARS VE4PER (@CdnARS_VE4PER) reported@BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz
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Robert Way (@LabradorIce) reported@ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.
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Tyler Burns (@windypopfarm) reported@ChadRCaswell @KristjanHebert But then the public funding then goes to Xplornet, one of the worst service providers out there. 🤔
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AtomicHydra (@atomic_hydra) reported@xplore_ca Worst service in ontario hands down @APLenehan
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Garth Twitchell (@GarthTwitchell) reportedTonight reminds me of how poor our internet is in northern @TownOfMiltonON with no prospect of it getting better anytime soon. Extremely frustrating. @Colin1Best @vankayak Wireless internet from Xplornet is hopeless. Someone brings me good internet, I’ll buy it.
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