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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 24
Orangeville, ON 1
Edmonton, AB 11
Dieppe, NB 3
Halifax, NS 5
Annapolis Royal, NS 1
Montréal, QC 12
Grande Prairie, AB 6
Vancouver, BC 3
Lucan Biddulph, ON 1
Winnipeg, MB 8
Burnaby, BC 1
Moncton, NB 2
Calgary, AB 7
Guelph, ON 3
Cambridge, ON 2
London, ON 3
Regina, SK 1
Saskatoon, SK 2
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
Maple, ON 2
Mississauga, ON 4
Ottawa, ON 7
Black Diamond, AB 1
Markham, ON 1
Caledonia, ON 1
Windsor, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • nickdodd
    Nick Dodd (@nickdodd) reported

    I lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.

  • ThirtyStone420
    Hugh G Rekshun (@ThirtyStone420) reported

    @djhaubrich You don’t actually have pay for their service calls. That’s just another way they try to suck more money out of you. Just don’t back down from saying no. They’ll fold. They always do. I was a Xplornet customer for 20+ years now I have @SpaceXStarlink

  • realDonaldCarr
    Donald Carr (@realDonaldCarr) reported

    @KirkLubimov @JustinTrudeau We pay for high speed but get crap in rural Belleville Ontario Bell and xplornet got millions of gov money and are screwing us here

  • Suppy86
    Sean Uppy (@Suppy86) reported

    @_BrookesPlace @CharcoalEpitaph @nejsnave Nothing can possibly be as terrible as explornet . If I were in the country then I'd be very suspect of any internet provider. Xplornet tried to pull the wool over me some years again until I threatened legal action as well as chucking the dish through there head office

  • cstewartyqr
    Colin Stewart (@cstewartyqr) reported

    @tammyrobert @SaskTel What really kills me with SaskTel though is their employees' assertion that no private company would provide service in rural SK (which they don't, either). Access, RFNow, one of the satellite companies Xplornet provide internet in rural SK.

  • Right_Central
    Right Central Views (@Right_Central) reported

    @xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.

  • cbraedley
    Charles Braedley (@cbraedley) reported

    @Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...

  • BoileauJosh
    Josh Boileau (@BoileauJosh) reported

    When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

  • rich_sherri
    Sherri Richard (@rich_sherri) reported

    @mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.

  • creeteaux
    vahxo (@creeteaux) reported

    @xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps

  • joejansen1
    Joe Jansen (@joejansen1) reported

    @kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.

  • dmclean82
    Derek McLean (@dmclean82) reported

    @xplore_ca so far a 24 hour service outage in my area. No notifications from xplore as to why, or how long. Just wasting space talking about electric cars. For anyone else tired of this company please file a complaint with ccts and maybe better business bureau.

  • jamesfisher12
    James Fisher (@jamesfisher12) reported

    @xplore_ca Don’t worry I fixed the problem it’s ur company

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

  • MikeSQuinlan
    Michael Quinlan (@MikeSQuinlan) reported

    @Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.

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