Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 31
Toronto, ON 30
Halifax, NS 18
Calgary, AB 14
Edmonton, AB 10
Rapide-Danseur, QC 7
Winnipeg, MB 5
Ottawa, ON 5
Dieppe, NB 4
Grande Prairie, AB 4
Orléans, ON 3
Gatineau, QC 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Vancouver, BC 2
Cambridge, ON 2
Mississauga, ON 2
Regina, SK 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet We live in the Brookville ON area. We pay for a 25mg download. It NEVER get anywhere near that speed with regular signal drops. 50 km from the core of Toronto! If Bell would run fibe here I would drop your “service” immediately. Over charged and under serviced. Brutal

  • j_hunt8 Jordan Hunt (@j_hunt8) reported

    Got the notification that my Starlink order shipped today and I’m pretty damn excited to use my Xplornet junk to sight in my hunting rifle. Let’s hope all the hype is real #firedup

  • robdeutschmann Rob - Every child matters. (@robdeutschmann) reported

    @Xplornet Things are resolved. The contractor was able to explain the problem and resolve it. Your CSRs were not able to adequately provide an explanation. It was apparent that they were unaware of what was happening in the field. You communication to clients was poor. /1

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet Been there!! Even bought your ZTE router. Waste of time calling tech. Literally! Long wait times and no real resolution bc you won’t invest in service towers and stop throttling. You have a monopoly and are taking full advantage of te lack of competition.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @RogersHelps @johnny4646utah @MjrPerrella people complain too much xplornet or bell would never apologize in the manner Rogers has xplornet would give me less than 5down on a daily basis everyday during peek times it would sometimes go down to kbps

  • DanielJardine Danny Jardine (@DanielJardine) reported

    My worst customer experience to date today with @Xplornet 2+ hours on the phone and 6 representatives and my issue is not solved yet!

  • TrainerGloria Trainer Gloria 🇨🇦 I❤️🇮🇱 (@TrainerGloria) reported

    @Theangryleaf1 @Xplornet We ditched xplornet a couple of weeks ago at our cottage. The past year during the pandemic when we needed to work & study from home, we couldn’t spend much time at the cottage cuz xplornet hardly worked & was too slow. Now we pay less & have a fast reliable isp.

  • efranks27 Ethan (@efranks27) reported

    @Xplornet fix your wifi

  • mmains7 Evelyn Mains (@mmains7) reported

    @Xplornet Their customer service stinks!!

  • ehrinf Ehrin Frid (@ehrinf) reported

    @SteveBucking @windypopfarm 15 min after I looked at it bell showed up at my door selling thier package. Xplornet net sucks so we’re switching

  • Theangryleaf1 Vick Raive (@Theangryleaf1) reported

    @Xplornet so if you only give us 5% of the service your promise in our contract does that mean I only have to pay 5% off my bill? Or should all your executives be put in prison for fraud and extortion?

  • robdeutschmann Rob - Every child matters. (@robdeutschmann) reported

    So, I now have a service agreement I was never aware of, and 2 different responses from @Xplornet CSRs about the problem that is giving me download speeds of less than 1 Mbps and it's apparently been going on for a week. Stay tuned. I look forward to speaking with the /7

  • fishingwicked OfftheGrid (@fishingwicked) reported

    @TELUS has the worst service available. Crappy Xplornet looks like a dream compared to the bandwidth that has been oversold to the point that cellular doesn't work. Tin cans & string would work as well to contact my family. @TELUSsupport says they won't care til competition hits!

  • tobaboy Chris Morrison (@tobaboy) reported

    @Xplornet I called in twice yesterday, the first lady told me that you did not have service in Clandeboye, MB. The second lady told me you had service but were not accepting new customers in the area.

  • stanwendt Stan Wendt (@stanwendt) reported

    @Xplornet while I recognize I live in a rural PEI community I at least expect consistent reliable internet service. Which is not at all what I am getting. I pay for 50Mb speeds and basically NEVER get that speed. What I do get are 1,000MS ping and 10-22Mb. Time to switch to Bell!

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