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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Collingwood, ON 1
Maple, ON 2
Calgary, AB 8
Edmonton, AB 14
Mississauga, ON 5
Grande Prairie, AB 5
Ottawa, ON 9
Black Diamond, AB 1
Winnipeg, MB 9
Guelph, ON 2
Markham, ON 1
Caledonia, ON 7
Brampton, ON 2
Windsor, ON 1
Oakville, ON 1
Steinbach, MB 2
Quispamsis, NB 1
Halifax, NS 3
Barrie, ON 1
Kitchener, ON 4
Moncton, NB 2
Montréal, QC 10
Coquitlam, BC 1
Rapide-Danseur, QC 2
Cambridge, ON 2
Airdrie, AB 1
Waterloo, ON 1
Milton, ON 1
Saskatoon, SK 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Ouzoshrimplover
    Janice Hicks (@Ouzoshrimplover) reported

    @Xplornet Yes. We have been exploring other internet providers after searching for your "hidden gem" you call fast service.

  • CWaldnet
    Chris Waldner (@CWaldnet) reported

    @bigbushelsag @olblue81 @Xplornet Well keep paying the same for **** wifi compared to starlink. I’ll gladly line Elon’s pockets if it means I get decent wifi.

  • mci2273
    Mario (@mci2273) reported

    @SpaceXStarlink is there anyway to get in on the beta for the Acton On Canada area? @Xplornet can’t give me 1mbs / sec anymore. Please help!

  • JackieM_7
    Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet as opposed to your staff simply cancelling it. I literally was not in my right mind and my distress was easy for anyone to read. Since this happened, you resumed my "service" at an address that is no longer inhabited by anyone. You sent me bills for ZERO usage. And when

  • m3t4lw01f
    m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Was he on his way there in a fruitless attempt and fixing their connection? Pro-tip: the issue is on your tower side, because it's oversold.

  • therealcpr83
    Christopher Rogers (@therealcpr83) reported

    @Xplornet Not like they can reach their patients using your horrible service.

  • Kevy10617
    KevyM (@Kevy10617) reported

    Been an @Xplornet satellite customer for 8 yrs. I cannot wait to drop you like a bad habit when @SpaceXStarlink becomes available!!!!!!!

  • andrewjhutton
    Andrew J. Hutton (@andrewjhutton) reported

    @elonmusk Been doing so for years. Now, if I could only get internet faster than the pitiful Xplornet terrestrial wireless service I am stuck on.

  • Paulywoggsvoice
    Paul Adamson (@Paulywoggsvoice) reported

    @grailyacres @Travisdhanraj @xplornet have made it their business model to oversubscribe and underserve their rural customers. I was lucky to have some competition in my area (Southgate on). Hopefully one day, you will too. It's awful that they have the ear (and funds) of government for rural broadband.

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet Look, another pointless tweet from xplornet that has nothing to do with their terrible service.

  • mci2273
    Mario (@mci2273) reported

    @Xplornet is anyone else having issues in the Actin On area? Ive had no internet all afternoon and evening. Restarted everything many times. Antenna included

  • Fred_Wreck1983
    Fred Cee (@Fred_Wreck1983) reported

    @Xplornet Seriously? a rainbow? **** ur stupid *** company.

  • m3t4lw01f
    m3t4lw01f (@m3t4lw01f) reported

    @Xplornet This just in, Xplornet tweets fluff that is completely unrelated to their business because they don't have anything to say about their false advertising, overcrowded network, terrible support and being Canada's most hated ISP.

  • shannon_chant
    Shannon Chant (@shannon_chant) reported

    @olblue81 @Xplornet We used to have it. Between crappy speeds and customer service we went to unlimited data on our cell phones for a bit. We have a local guy now that is better a lot of the time

  • walterrobinson
    Walter Robinson 🇨🇦 (@walterrobinson) reported

    @SteveClarkPC Mr. Clark, what about your constituents who are WFH but can't get reliable internet service from @Xplornet -- they could lose their jobs, their university age kids are losing semesters and your government has contracted with/promoted this company. #onpoli

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