Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 33 |
| Montréal, QC | 16 |
| Edmonton, AB | 11 |
| Halifax, NS | 10 |
| Ottawa, ON | 9 |
| Calgary, AB | 9 |
| Winnipeg, MB | 7 |
| Caledonia, ON | 6 |
| Kitchener, ON | 5 |
| Vancouver, BC | 4 |
| Brampton, ON | 4 |
| Grande Prairie, AB | 4 |
| North York, ON | 3 |
| Mississauga, ON | 3 |
| Regina, SK | 3 |
| Middle Sackville, NS | 2 |
| Cambridge, ON | 2 |
| Midland, ON | 2 |
| Olds, AB | 2 |
| Chatham, ON | 2 |
| Steinbach, MB | 2 |
| Dartmouth, NS | 2 |
| Gatineau, QC | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Okotoks, AB | 1 |
| Stratford, ON | 1 |
| Saskatoon, SK | 1 |
| Brandon, MB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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K Sheets
(@kylie_dodds) reported
Sick of having one only option for internet and it never working. Day 3 of internet not working more than it works. @Xplornet
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams I don't even pay for it and I complain its that bad its ******* garbage Mexico has better internet the moon has better internet and that's not a joke it true the moons internet is run by nokia and its 4g xplornet is ******* ****
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Martin Bennett
(@bartin_mennett) reported
Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.
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Hannah Beck
(@HannahBeck17) reported
@KT_Koop @Xplornet This!!!! Craig purchased one of the packages from Elon Musk because we were offered it. Not sure when it will arrive but hopefully it's better. He works from home (all the time not just during Covid) and it's been awful
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brandon smith
(@brandon90053725) reported
@Xplornet @moseleywilliams as i struggle to watch 720p you internets not even worth paying for can't wait to switch if I was paying for what we were getting I would have switched to bell by now even tho I'm moving your service and company is a 20-year joke i am surprised you have not been sued
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Derek Grant Holowka 🇨🇦
(@Real_McMunchie) reported
from
Ridgeville, Manitoba
It's worth noting that everything I call, I end up having to do all the work on my end. Did it all. Still not working. I would not recommend Xplornet to my worst enemy. Quit advertising faster speeds until you ACTUALLY have them. Peak times are atrocious.
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Wes
(@unnervingfalcon) reported
@elonmusk just want to say ty. I got my Starlink sign up email yesterday. I shouldn’t be this excited but my xplornet satellite internet has been soooo bad for years. I’ve had enough of the 20 min to watch a 5 min video at 140 p quality.
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Beth
(@BethanyFontaine) reported
Parents haven’t had internet since yesterday, kids missed classes in morning and now missing the jets game this evening 😒 no help on phone #xplornet @Xplornet
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Charles Braedley
(@cbraedley) reported
@mackayhfx Not quite that simple...yet. I've obviously been following them closely as well. Had my name on their list. Got the invite to drop $100 to reserve a spot in line. Ultimately, they're targeting being able to offer service here in 4-10 months. Which puts them in line with Xplornet.
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Brett Weston
(@Cheford1) reported
Day 1 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable
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Tori Cress
(@wahtasweetnish) reported
@Nayzj I hope Starlink comes to us all soon. I was dealing with a super condescending Xplornet CSR trying to get Gloria's month reset. Told CSR that if I gotta fundraise the $ for G, I will so she can leave such a ****** service.
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Mike Witkowicz
(@MikeWitkowicz) reported
@TerryHyra @Xplornet @starlink 1/2 I think all Canadian internet suppliers went to the same school of customer service, it would be titled "how to own a position and piss off your subscribers". BellMTS this week was no better, deal for 2 years to "new" subscribers significantly cheaper for 2 years.
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Matt Marsh
(@marshmat) reported
@Xplornet "High-speed internet", while not a legal term, is generally accepted in the industry to mean better than 25 Mbps down & 3 Mbps up. AFAIK, no Xplornet service tier meets that definition.
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Fast Jeff
(@fastjeff) reported
@Xplornet It would help to have a fair price for your internet service. People would be able to afford more of their necessities. Instead, they are robbed by an indifferent xplornet who only cares about a bottom line. It's the reason you try to leech off feelgood stories. #cancelxplornet
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The_McG
(@FuzzyGross) reported
Dear @Xplornet I would like to say thank you for having my service work very well.......that is until my CRTC complaint was closed. Now, streaming has become laggy again and live Twitch streams are impossible to watch. I gave you a chance to fix this but obviously you do not...
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