Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 68
Toronto, ON 52
Calgary, AB 27
Angus, ON 18
Halifax, NS 17
Edmonton, AB 15
Charlottetown, PE 13
Ottawa, ON 11
Brampton, ON 10
Mississauga, ON 10
Dartmouth, NS 9
Hampton, NB 7
Winnipeg, MB 6
Stettler, AB 6
Kitchener, ON 6
Cambridge, ON 6
Spruce Grove, AB 5
Steinbach, MB 5
Barrie, ON 5
Gatineau, QC 4
Sundre, AB 4
Saskatoon, SK 3
Edmundston, NB 3
Borden-Carleton, PE 3
London, ON 3
Conception Bay South, NL 3
Milton, ON 3
Regina, SK 3
Etobicoke, ON 2
Vancouver, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesbergeron James Bergeron (@jamesbergeron) reported

    @Xplornet have you changed the throttling policies? I seem to be locked at 3.5Mbps now, like every speed test no matter what time of day is exactly 3.5. My signal has not changed from when I was getting 20ish a few days ago.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Up to, poor guy doesn't even know he's straight up getting lied to. The xplornet customers should start paying "up to" 100% of our bills.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet This is what xplornet calls good business practises even in a ******* meteor shower my Internet shouldn’t be this slow

  • solar_chicken Trent Sundgaard (@solar_chicken) reported

    @olblue81 @Xplornet I have CCI, which is indirectly Xplorenet. I get what I pay for 30/2Mbps. DYK -Xplorenet sold to StonePeak - US based corp. No longer Cdn company. Rural broadband in Canada is no longer a Cdn solution.

  • SWestyyyy13 Stephanie West (@SWestyyyy13) reported

    @Xplornet Your customer service is the worst. Technicians came to the house and "fixed" our internet. IT STILL DOESN'T WORK. Now we have to open a new case despite your technicians not doing their job the first time?!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @olblue81 @Xplornet note, those results were pre-Christmas on Vanscoy tower. I've since been moved to Martensville tower and results are a mixed bag ranging from "nothing" to "hot garbage" with a few hours of "not what I pay for but just usable" here and there. My Twitter history shows more.

  • solar_chicken Trent Sundgaard (@solar_chicken) reported

    @bigbushelsag @olblue81 @Xplornet I refuse to support a project that pollutes our sky with >40K objects, doesn’t allow the escape of ubiquitous internet coverage and only supports deep pockets.

  • olblue81 Stuart Lawrence (@olblue81) reported

    @kenny_moo @Xplornet I was only near that when my service was new. It's consistently gone down to this level. During a speed test I peaked at 17 once, but the average was only 8.

  • olblue81 Stuart Lawrence (@olblue81) reported

    @cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.

  • jamesbergeron James Bergeron (@jamesbergeron) reported

    @m3t4lw01f @Xplornet Yup with the month. I've never used more than 200gig, would be impossible at my speeds lol

  • Unsilent17 There's NO pandemic! 𝓛𝓪𝓭𝔂𝓠𝓲𝓽𝓶𝓸🇨🇦 (@Unsilent17) reported

    Am I the only one having internet issues tonight? Anyone see this? OMG I'm going to heave the entire computer thru my new front window. @Xplornet are there LTE issues? Can't even access that account. Not in mood for another phone call. argh

  • Shinzah321 Sean Powless (@Shinzah321) reported

    @kevdevlyn @Xplornet I'm so angry that Starlink isn't functional here yet. I imagine the CRTC or some other government arm will totally **** us on it, like they do everything else. Including not allowing unlimited data phone plans and stifling infrastructure expansion. I live in SOUTHERN ONTARIO.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I am using mobile data to access online services, thanks to Xplornet and their "traffic management policies" destroying my connection. Maybe I should start sending my bill for that back to @Xplornet every month since they're not providing the service they're advertising.

  • AAurora8911 AutumnAurora8911 (@AAurora8911) reported

    @waylan_deith @Xplornet I’ve never gotten faster then 2mbps EVER even on my best days

  • bookaholic36 TaniaL (@bookaholic36) reported

    @JesseBrown @sula_greene In some rural areas, xplornet won’t even add any new customers (who have no alternatives) because they chose not to upgrade their service. Unreal.

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