Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 30 |
| Montréal, QC | 26 |
| Halifax, NS | 14 |
| Edmonton, AB | 11 |
| Calgary, AB | 11 |
| Ottawa, ON | 7 |
| Winnipeg, MB | 6 |
| Grande Prairie, AB | 6 |
| Kitchener, ON | 5 |
| Regina, SK | 3 |
| Gatineau, QC | 3 |
| Brampton, ON | 3 |
| Vancouver, BC | 3 |
| Moncton, NB | 2 |
| Saint John, NB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Cambridge, ON | 2 |
| Mississauga, ON | 2 |
| Guelph, ON | 2 |
| Hamilton, ON | 2 |
| West Kelowna, BC | 1 |
| Surrey, BC | 1 |
| Newmarket, ON | 1 |
| Waterloo, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Thornhill, ON | 1 |
| Middle Sackville, NS | 1 |
| Thurso, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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CircularLogic
(@CircularLogic89) reported
@m3t4lw01f @Xplornet @CRTCeng While those articles refer to *cellular signal, the wireless home internet via LTE would be affected similarly
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m3t4lw01f
(@m3t4lw01f) reported
@woodzybcfc @Xplornet @APLenehan The mathematical equation for the speedtest results graph is: Y - D = 0S+RA Where: Y = You D = Your money S = Service R = Rich A = APLenehan
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m3t4lw01f
(@m3t4lw01f) reported
@CircularLogic89 @Xplornet @CRTCeng It was **** before, it's **** during, and it'll still be **** after. Regardless of that fact, they shouldn't be allowed to advertise "up to" when they don't *ever* provide that speed. Their advertising makes it sound like I'll see 25 most of the time, which is a lie.
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet they will hire a private contactor to come fix it who will charge over $130 + mileage ($40 for me). and xplornet will not cover this because "YOUR WARRANTY" expired on the equipment that they charge u to rent from them.
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SomeOtherGuy
(@SomeOth78194030) reported
@Xplornet I LITERALLY HAVE SCHOOL RIGHT NOW FIX YOUR PROBLEMS
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Chris Hammer
(@hammer4974) reported
from
South Frontenac, Ontario
@Xplornet many internet users of your service in @SthFrontenacTwp having internet issues and getting kicked off? Is there too much of a surge on the system? @SFrontenac
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Lexie. #B.L.M
(@joanlemmesmash) reported
Me, makes it home on time to get to work @Xplornet : has a server outage right at 9am Alanis vc: ISNT IT IRONIC
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m3t4lw01f
(@m3t4lw01f) reported
I used to enjoy burning Xplornet in these tweets because you kind of need a sense of humour when you're a customer of theirs. My sense of humour about this is rapidly turning into a sense of rage at their utter incompetence at doing anything other than collecting a payment.
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Fast Jeff
(@fastjeff) reported
@Xplornet Xplornet is so slow or down, might as well do something while stuck at home
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Chris Wood
(@woodzybcfc) reported
@Xplornet Firstly the contractor Interpc took no time to set up the system he “Andy” was more interested in leaving to get to another call rather than ensure the service was performing correctly.
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Tyler Smith
(@sedgeboy) reported
@Edrmorris @RyanKBrook @CANADALAND Xplornet called out by name as a demonstration of the issues 😕
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sampaguita ll 🇨🇦
(@Sampaguita_II) reported
.@Xplornet, power companys warn their customers before planned maintenance so any one working at home can reschedule zooms, emails etc. Why do you just shut things down with no warning when people have to work from home using the internet? Show some concern for you customers!
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m3t4lw01f
(@m3t4lw01f) reported
Installing a game on Xbox. Started yesterday at 3pm. It's downloaded 28.77GB since. Let's do the math on how slow my 25mbps @Xplornet connection actually is, shall we? 28.77GB=235765 megabits 29 hours=104400 seconds Divide the two and we get 2.3mbps. "Up to" in action.
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CircularLogic
(@CircularLogic89) reported
@m3t4lw01f @Xplornet @CRTCeng Any advertised speeds would be under optimal conditions. Many factors can affect data transmission via airwaves. Your specific circumstances might result in the speeds achieved. Other situations might offer better or worse speeds. That's the nature of wireless service.
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Burkeville Mama
(@burkevillemama) reported
@Xplornet please explain to me how “high speed internet” equals throttled local wifi when playing downloaded shows using Airplay or Chromecast from iPad to TV. Paying $145/month for this “service” is truly frustrating.