Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • MIchelleP8844 Whatever (@MIchelleP8844) reported

    Internet is out for the second time in two days. I can’t believe I pay @Xplornet for this ****.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @farmwithuruski @smarchibald @GaryKin47287425 You must have a different xplornet than me. Wait 2 hours for them to do nothing is the customer service I got

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet goes down more than a Thai ******. They cost more too. At least I'm getting screwed, right?

  • DaveNuss17 🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Dunleath, Saskatchewan

    @Xplornet We’ve called too many times. We are done with your poor service. When better options become available....and they will because good business will see this as an opportunity...you will be fired.

  • DTimchishen Darcy Timchishen (@DTimchishen) reported

    @BaldurBarons There was a tweet on here about reporting @Xplornet to the CTRC. So I went and made a formal complaint. Xplornet is disputing my complaint because I haven’t called them since 2019. Hahaha. The numerous calls on hold for hours and then I just hung up. Use phone data instead.

  • Frenchman212 Frenchman (@Frenchman212) reported

    @partspaul @Xplornet Wait till you go disconnect the @Xplornet that will be the next horrible experience. They want you to return the modem and radio, pay $125 uninstall fee if you don’t wanna do it yourself. Oh and they’re gonna keep charging you until they receive the hardware.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Number of times Nest has emailed me to say "your camera is offline" today: four. Thanks @Xplornet. Your service is the best at being terrible.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Now that they're being safe, they'd need a good and reliable way to communicate with the outside world, I'd recommend avoiding xplornet like... well, the plague. Only when we all start washing our hands of this terrible ISP will it disappear. #starlink #cancelxplornet

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @harrbca Follow-up: He got it connected yesterday and so far he's happy with the speeds (ranging from 50-150mbps), but he's noticed that it does drop out quite a bit (four minutes of down time over a three hour period). That's still less downtime than our friends at Xplornet though so...

  • The1TrueBioWolf BɪᴏWᴏʟғ (@The1TrueBioWolf) reported

    Alright I'm sold, where do I sign up for @elonmusk 's fancy new space internet? My Xplornet is down again and even my cell network is freezing up. How's a dude supposed to game or watch my fellow oddballs on the YouTube?

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet I noticed the service get *real* shitty when they got bought out late last year by an American company.

  • nicvatar Nick Ward (@nicvatar) reported

    @spearster55 @SpaceX @Xplornet interesting! working on a pilot project to secure high speed access for a semi-rural community in The Gambia. right now they may be paying a little less however service is inconsistent which makes running a business difficult. exiting development regardless!

  • Leifgus85 Leif Gustavson (@Leifgus85) reported

    So Xplornet is discontinuing satellite internet service March 5. Have to switch to LTE. I have trees around my house so they tell me I have to buy a telephone pole. Set it up outside the yard and bury the line through 6 rows of trees back to my house... but can’t be over 200 ft?

  • HigginsRon Ron Higgins (@HigginsRon) reported

    Trapped with having to use @xplornet (for now). OMG it is slow the last 2-3 weeks, need to keep rebooting router, big lags in virtual meetings - sooooo frustrating. @SpaceXStarlink charging too much for BETA while having to keep carrying XP due to beta downtimes to ensure uptime.

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet Going to be pretty happy to get rid of Xplornet myself too. Capped bandwidth for ridiculous costs, throttled, never get the speeds I apparently pay for, list goes on. Hopefully ordering my Starlink shortly, already got the location invite.

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