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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 24
Edmonton, AB 28
Grande Prairie, AB 7
Toronto, ON 44
Sedgewick, AB 1
Acheson, AB 1
Regina, SK 4
Calgary, AB 32
Vancouver, BC 13
Winnipeg, MB 13
Saskatoon, SK 5
Mississauga, ON 4
Blackfalds, AB 1
Scarborough, ON 2
Flin Flon, MB 2
Glenboro, MB 1
Halifax, NS 13
Fort Saskatchewan, AB 1
Dartmouth, NS 2
Saint John, NB 1
Halifax County, NS 1
Amaranth, ON 1
Brantford, ON 2
Brant, ON 4
Port Hope, ON 1
Milton, ON 1
Ottawa, ON 7
Toronto county, ON 6
Brampton, ON 3
Moncton, NB 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Orabidoo2
    Orabidoo (@Orabidoo2) reported

    @1969Commando @MrStache9 Yea sadly I have XplorNet which loses satellite signal if a seagull farts in the distance.

  • RealHICALIBER
    High Caliber (@RealHICALIBER) reported

    @PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.

  • ChewyChewyChomp
    who cares (@ChewyChewyChomp) reported

    @xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX

  • ghost0zz5143458
    Ghost0zz516 (@ghost0zz5143458) reported

    @ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.

  • TheSmichers
    yeeet (@TheSmichers) reported

    @xplore_ca Today Xplore decided to upgrade the tower in our area, except they didn’t contact us about upgrading our equipment. Good job xplornet, thanks for the sales pitch to upgrade now that you’ve discontinued the service we pay for… ******* garbage company through and through

  • FavaroKaren
    Karen Favaro (@FavaroKaren) reported

    @cogecohelps omg….the worst internet service ever. Xplornet was better at half the price

  • GarthTwitchell
    Garth Twitchell (@GarthTwitchell) reported

    @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

  • nickdodd
    Nick Dodd (@nickdodd) reported

    I lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.

  • RuralOntWoman
    Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported

    @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

  • DrewPeacock705
    J Snow (@DrewPeacock705) reported

    @xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @dubsndoo We bought Starlink direct(no rogers needed). Only internet service we can get in Ontario country. Shaw satellite and xplornet lte had download speeds of .5. Had that for 10 yrs…now we have 250. 7 people stream/game or work at once w zero issue. Love it.

  • tecnogreen
    Oscar Diaz (@tecnogreen) reported

    @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.

  • Arjentine
    Arjentine - Free of FFXIV (@Arjentine) reported

    Another day ruined by the curse that is xplornet /xplore internet "service"

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