Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 111 |
Brampton, ON | 61 |
Montréal, QC | 57 |
Steinbach, MB | 26 |
Calgary, AB | 26 |
Hampton, NB | 18 |
Ottawa, ON | 18 |
Mississauga, ON | 14 |
Caledonia, ON | 12 |
Cambridge, ON | 11 |
Regina, SK | 11 |
Guelph, ON | 8 |
Halifax, NS | 7 |
Kitchener, ON | 7 |
Hamilton, ON | 7 |
Norton, NB | 6 |
Stettler, AB | 6 |
Edmonton, AB | 6 |
Québec, QC | 5 |
Dartmouth, NS | 5 |
Barrie, ON | 5 |
Vancouver, BC | 5 |
London, ON | 5 |
Whitby, ON | 5 |
Charlottetown, PE | 5 |
Gatineau, QC | 5 |
Dunnville, ON | 5 |
Millarville, AB | 4 |
North York, ON | 4 |
Peterborough, ON | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Campbell Esau (@karen_c_esau) reported
@Xplornet when will the outage by spruce grove be resolved
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InvertedCow (@CowInverted) reported
@Xplornet @EricssonNA I finally got the conformation from Starlink. I am now counting down the days till your garbage service can go suck lemons
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Karen Campbell Esau (@karen_c_esau) reported
@Xplornet when will the internet outage north of Spruce Grove be fixed? It has been out all day
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Brenda Hobbs (@bmclements2) reported
@Xplornet just to let you know xplornet not working in Fiske, SK not just me.
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TOMANATOR (@tomanator184) reported
@CBCNB Still waiting for semi reliable internet service at almost twice the rate of unlimited in Ontario for only 100gig on PEI with Xplornet! Long way to go!
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Marion Greveling (@luvlambs) reported
0.24 Mbps download 0.79 Mbps upload Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. That new thing you sent me isn't working out @Xplornet Is the $130 I send you monthly doing good for you?
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David Beauchamp (@DavidBe17330646) reported
@JohnWatersTrash @Xplornet We have signed up with space x for their new internet service, just waiting for our area to become active
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🌺Lilisaurus Wrex🦖 (@JohnWatersTrash) reported
@baagheecha @Xplornet Better make sure they don't remove the radio that was sending you internet entirely Several months we were told it's a problem on our end and need to pay them to replace everything, And when it didnt work, they wanted to do that again, but there wasnt even support on their end
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East Coast (@Jboneman1973) reported
@Xplornet When will the 5G network be rolled out to Maces Bay.
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heather (@boredof_bs) reported
@Xplornet Don’t do it. Worst mistake of my IT life
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear A Mask! (@AlwaysARedhead) reported
@Xplornet It became better by this afternoon, first time we've had issues.
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Sara MacDonald⚓️ (@macdonald_xo) reported
@Xplornet maybe if I tweet you, you’ll fix my internet issues I’ve been having for three days and no one seems to be able to give me a solution or just places me on hold 🙃
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Ian (@IanMcPHE7T2) reported
@ProudAFAmerican @angie_keathly Same here. I’m semi-rural 30 miles from the centre of Toronto. Crap internet via Xplornet. They have a monopoly here. Maybe 12 mg download speed on good days.
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asinii (@asinii_kwe) reported
I ABSOLUTELY loathe @Xplornet - I’ve been on hold for over a half hour trying to get them to remove my banking info from their files. It’s been over two months since I cancelled my service and they’re still charging me 😡 Worst customer service. Anyways, happy Monday.
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Jeannie Carruthers (@JeannieCarruth3) reported
@xplornet Its been a whole week barely being able to load a webpage in the Edward's, ON area, I spent over an on your technical support line on hold with no response and it's not an issue on our end? Am I supposed to pay 100+ dollars for this mediocre service