Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 65
Montréal, QC 37
Edmonton, AB 30
Calgary, AB 25
Halifax, NS 15
Ottawa, ON 14
Kitchener, ON 8
Brampton, ON 7
Regina, SK 7
Rapide-Danseur, QC 6
Saskatoon, SK 6
Vancouver, BC 6
Winnipeg, MB 5
Grande Prairie, AB 4
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
North York, ON 4
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Milton, ON 2
Campbellford, ON 2
Caledonia, ON 2
St. George, ON 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • CdnARS_VE4PER CdnARS VE4PER (@CdnARS_VE4PER) reported

    Yes and Xplornet does not see fit to equip their node tower sites with backup EMER generators yet biz and govts want us all to drop old ways and do everything online, Doesn't work when power fails at least OTA TV used to cover rural MB widely

  • TomCrinstam 🇨🇦 Tom Crinstam 🇨🇦 (@TomCrinstam) reported

    wants to help us out by donating a unit, it will likely be through Xplornet as we just can't afford anything else. Once that happens, I hope to add some live feed nature cams around the property.

  • GMWald G Wald (@GMWald) reported

    @Xplornet Improved?? I wonder where that’s hiding! I must’ve gotten their garbage!!!!

  • custardpuppy 🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported

    Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.

  • CraKelPureScous Craig (@CraKelPureScous) reported

    @Xplornet Outage this morning? Nothing connecting, Fraserville, ON

  • custardpuppy 🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported

    This just in, @Xplornet is a piece of **** AGAIN I cannot count how many times I've lost internet these past two weeks I AT LEAST have not had internet from when I woke up at 6:30am to now (11:15am) and I'm sure it's not going to be back anytime soon, as per usual

  • PaulaSunBruce Paula Bruce (@PaulaSunBruce) reported

    @Xplornet the internet sucks again today!

  • sim_sally Sally Sim (@sim_sally) reported

    @Xplornet when will the internet be back up and running in the Kawartha Lakes area? It’s been days of crappy service and none at all today

  • AH_probs Carry on my wayward son (@AH_probs) reported

    @goldbcklechaser I’ve been looking in to Stalin’s and I I think we will be getting it. Xplornet is terrible

  • NancyBuchanan12 Nancy Buchanan (@NancyBuchanan12) reported

    Attention xplornet customers!! Not only is the company super awful with poor coverage and even worse customer service, they’re also common thieves who steal by charging credit cards even after their services are terminated. Do not trust them. @Xplornet

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.

  • RichardRanger8 Richard Ranger (@RichardRanger8) reported

    @Xplornet @XploreMobile Your service is dog ****

  • TheHersh Amy Hersenhoren (@TheHersh) reported

    I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?

  • NockAndLoose Steve Filer (@NockAndLoose) reported

    @Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?

  • custardpuppy 🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported

    Hour almost 14 of having no internet @Xplornet I'm literally losing my **** in boredom, I can't do any of the work I have to do and my service is so bad I can't even like watch a video or something

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