Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 23
Halifax, NS 14
Calgary, AB 11
Edmonton, AB 10
Ottawa, ON 6
Grande Prairie, AB 6
Winnipeg, MB 5
Kitchener, ON 5
Regina, SK 3
Brampton, ON 3
Vancouver, BC 3
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SgunnerSue Sue Hill (@SgunnerSue) reported

    @Xplornet my internet went down around 9 pm. Its now after midnight and its still down. Codrington, Ontario.

  • BrookeRunions Brooke Runions ♉ (@BrookeRunions) reported

    @Xplornet This company is brutal! Every other week you guys are "working" on the tower. Fix the tower in Harrowsmith the first time properly and you idiots wouldn't have to go back 3 times a frigging month ! **** company

  • agento1001 Mike Mac (@agento1001) reported

    @Xplornet 45 Minutes on the phone just to cancel a service AND THEN they tell me I have to climb a ladder and retrieve some piece of the dish before they can cancel? What a ******* JOKE!

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Fix the tower in Pugwash, NS !!!

  • legs_bow Bow Legs (@legs_bow) reported

    @reikokoyama79 @Xplornet I have Telus in town - the Flames/Oilers game last night was 'jumpy'. Poor performance by the provider.

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    @Bill5250 @Xplornet I have done this! Supposed to be before the end of 2021... Until then, I have to deal with providers who don't actually care about keeping me as a customer.

  • stephanie4tin stephanie (@stephanie4tin) reported

    @Xplornet any reason my internet has been out for going on 2 hours for no reason? people have lives and work doesn’t just stop after 9pm fix yourself. Jesus christ this is insane.

  • laxdad30 Vern Harwood (@laxdad30) reported

    @Xplornet I called for help and they sent a tech over that changed my service because I was getting more speed than I should. With service now below 1 Mbps and 2 kids still in school, I cant afford the risk of asking for help again.

  • bellis1994 Barbara Ellis (@bellis1994) reported

    @reikokoyama79 @Xplornet Yea, we were affiliated with them. Too bad - hope they figure it out.

  • jbone3point0 jbone3point0 (@jbone3point0) reported

    1 more week with ****** @Xplornet “internet”. Can’t wait to call those useless pricks and cancel. #xplornetsucks @SucksXplornet

  • thewilkster77 wilkster (@thewilkster77) reported

    @elonmusk Been waiting since Feb hope it's soon xplornet isn't usable anymore oversold the network please take my money lol I would rather it go to someone who is being innovative to make my life easier than the big 3 in canada who don't care about anything other than profit

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Upgrade the Pugwash, NS tower. Horrible service from this older tower

  • BradMagnus4 Brad Magnus (@BradMagnus4) reported

    @reikokoyama79 @Xplornet worst internet ever.....dial-up was better

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @lepp Well I did come across a couple of Bell VP's that had 1) Xplornet and 2) Videotron because Bell's service sucked for them. Yes, they had a nice big discount, but not free they said. We'll know this week which one is fake! ;) Either way I think positions are open on both!

  • KimJone04052805 Kim Jones (@KimJone04052805) reported

    @reikokoyama79 @Xplornet Xplornet is awful, it was the only available internet in the county & it was down more than it was up, a cute fluffy cloud rolls over.. down !! let’s not talk about a storm ⛈ it could be days without

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