Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 26
Halifax, NS 14
Edmonton, AB 11
Calgary, AB 11
Ottawa, ON 6
Grande Prairie, AB 6
Winnipeg, MB 5
Kitchener, ON 5
Regina, SK 3
Brampton, ON 3
Vancouver, BC 3
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ThatBadDad1 ThatBadDad (@ThatBadDad1) reported

    We signed up for Rogers High-Speed Wireless at our house, and it was installed today. We were getting 10megs from xplornet for $160+ - we are now getting 25meg down and 5 up. Significantly faster.

  • corey_vdm  Cory  (@corey_vdm) reported

    @Xplornet I called they can’t give me any info, It’s been down for 24hrs, all I want to know is when will it be back and who’s paying my data overage??

  • JohnWatersTrash 🌺Lilisaurus Wrex🦖 (@JohnWatersTrash) reported

    @baagheecha @Xplornet Better make sure they don't remove the radio that was sending you internet entirely Several months we were told it's a problem on our end and need to pay them to replace everything, And when it didnt work, they wanted to do that again, but there wasnt even support on their end

  • ThomasCardwel16 Thomas Cardwell (@ThomasCardwel16) reported

    @Xplornet amazing they launch 5g and can't even get the 4g to work xplornet is the worst company ever come on people get our freaking government to make laws that see our money returned for failure to deliver services

  • tomanator184 TOMANATOR (@tomanator184) reported

    @CBCNB Still waiting for semi reliable internet service at almost twice the rate of unlimited in Ontario for only 100gig on PEI with Xplornet! Long way to go!

  • AlwaysARedhead AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear A Mask! (@AlwaysARedhead) reported

    @Xplornet It became better by this afternoon, first time we've had issues.

  • AndStammers Brent and Carla stammers (@AndStammers) reported

    @Xplornet When are you going to reimburse me for 1. The wrong router. 2. The internet is down and has been for a few days. I believe we were quite silly to go back to you guess. I guess we should have learnt our lesson the first time

  • Jboneman1973 East Coast (@Jboneman1973) reported

    @Xplornet When will the 5G network be rolled out to Maces Bay.

  • Goalie66191779 Is that so? (@Goalie66191779) reported

    @Xplornet Your phone # 1800 841 6001 must have been hacked. Trying to call support and a recording comes on telling me I won something.?? I need to talk to someone to suspend my internet for the winter

  • dgouldca Derek Gould (@dgouldca) reported

    @Larry_Short @VOCMNEWS I signed up, since I can't get xplornet or reliable cell service at my cabin. Deposit is $129, full cost for equipment is $649, then $129/mo. Still waiting, but sites "mid to late 2021".

  • buddydog09 JWG (@buddydog09) reported

    @Xplornet Oh man they are soooooo lucky!!!!! The get to pay for speeds "up to 50 Mbps" while never achieving more than 5 Mbps!!!!! And then get your speeds throttled back to about 2 Mbps while trying to use that unlimited data after you go over your real data limit!!!!!!

  • PitCrewJoel_25 Joel (@PitCrewJoel_25) reported

    @Xplornet is there a reason I pay for 24 hours of internet service but only receive about 20? Extremely unhappy, will be calling later today to complain and ask for a refund or better internet! Never had issues until you bought my internet provider!

  • boredof_bs heather (@boredof_bs) reported

    @Xplornet Don’t do it. Worst mistake of my IT life

  • JohnWatersTrash 🌺Lilisaurus Wrex🦖 (@JohnWatersTrash) reported

    @DavidBe17330646 @Xplornet Yeah, when we were a customer they literally replaced the service we were on with a new radio and new clients, all while insisting it was our problem and charged us several months for service that didn't exist.

  • MaizeingPete Pete Archer (@MaizeingPete) reported

    @luvlambs @Xplornet Can u get the new Bell wireless network that got installed up on the hill by Ross rd?

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