Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 24
Halifax, NS 14
Edmonton, AB 11
Calgary, AB 11
Kitchener, ON 6
Ottawa, ON 6
Grande Prairie, AB 6
Winnipeg, MB 5
Caledonia, ON 4
Brampton, ON 4
Regina, SK 3
Vancouver, BC 3
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @SucksXplornet I’m 40 km from downtown Toronto in a rural are NW of the city. No fibe. No Bell. Just shitty xplornet for $123 a month and it’s down frequently. Even when it “works” maybe 3mg download I’m posting this on phone data because, guess what, no signal

  • moegaultier Moe G (@moegaultier) reported

    @Mark_Goldberg @Xplornet @CNN Thanks for the prompt reply. Download speeds are good,but your upload speeds are not conducive to videoconferencing, which has become the (very) important other half of internet service.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet To me, this honestly hurts their reputation more than it helps xplornets. If Xplornet thought I was doing good, I'd probably rethink my whole business strategy because xplornet is a terrible ISP. Honestly, their data plans are stuck in 2012.

  • GordonBoomhour Gordon Boomhour (@GordonBoomhour) reported

    @SpaceXStarlink @elonmusk When can we sign up for service in Ontario. Approx 44 Lat. My kids cannot do homeschooling with Xplornet most of the time and I have no other options. I signed up for beta in July.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Katy_marsh86 @Xplornet There's nothing wrong with Xplornet. You pay the bill, the money goes into @APLenehan's pocket. No problem! How dare you suggest we are anything other than just a cash cow. You'll get what Xplornet gives you and you'll LIKE IT!

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet People getting covids and xplornet trying to make it worse by threatening them with terrible service.

  • moegaultier Moe G (@moegaultier) reported

    @m3t4lw01f I switched to starlink from xplornet, for $25 more a month, i have a reliable internet service i can use... i consider that a bargain

  • CapePineWeather Cape Pine Weather (@CapePineWeather) reported

    @Xplornet any update on outage in Trepassey NL ? Started at 1500LT Jan 14. #Xplornetoutage

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet I am so happy I'm no longer a xplornet customer. **** THIS COMPANY. @Xplornet BUT STILL DONT THINK IM GOIN TO STOP LETTING PEOPLE KNOW HOW AWFUL YOU GUYS ARE. BUT DONT WORRY ILL STILL BE TROLLING.

  • Ryan13051531 Ryan (@Ryan13051531) reported

    @Xplornet I have waited well over a week for a response to my email for support. Ive been paying for a service that is nowhere close to what I signed up for. I can’t even stream. This is ridiculous. I can’t even get through to get someone to cancel this garbage service.

  • Eric_Chenel Eric (@Eric_Chenel) reported

    @Xplornet What the hell is going on? We've been down since 12pm on Wednesday, could this maintenance not be done overnight or on a weekend??

  • scabz__ Scabz_ (@scabz__) reported

    Waiting for @SpaceXStarlink seems as slow as my @Xplornet internet.... I had to turn off my wifi to send this tweet.... So bad.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Do you think the Digital Service Squad could help fix your awful service? Asking for a friend.

  • ze1ium zelium (@ze1ium) reported

    @Xplornet I’m so ******* done with you as an isp my internet has gone out so many ******* times during class it’s unbearable, **** you I hope you crumble when starlink comes out

  • kimfullerton Kim Fullerton (@kimfullerton) reported

    @debEbanks @XplornetES Yuck I used xplornet in the early 2000s. Satellite. Horrible service horrible customer service. Dumped them and went to Bell cellular. Bell had the infastructure.

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