Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 26
Halifax, NS 14
Calgary, AB 12
Edmonton, AB 11
Winnipeg, MB 6
Kitchener, ON 6
Grande Prairie, AB 6
Ottawa, ON 6
Regina, SK 3
Gatineau, QC 3
Brampton, ON 3
Vancouver, BC 3
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Kilz_Knight Kilz Knight (@Kilz_Knight) reported

    @Xplornet Im so ******* done, my brother had to do a video for an homework and he can't even upload it wtf are you guys doing ???? COME ON 0.04 MBPS OF UPLOAD SINCE 2 DAYSSSSSSSSSSSSSS

  • Robinongaliano Robin on Galiano Island 🐝 (@Robinongaliano) reported

    @Herronisland In rural Canada, Xplornet is the satellite provider. Download is 25 MPs, (premium service) upload 2 if lucky. Generally ok, but traffic is higher during the pandemic, speed throttles down in the evening....I believe Hughes satellite is the source...good luck

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet I contacted your customer service via Chat and was told that to move to 50/10 service I need to pay $99 for new hardware. I currently have 50/3 service. Could you confirm?

  • bigbushelsag THE GOD OF AG (@bigbushelsag) reported

    @ChristiFriesen @Xplornet They bought out netset. My service stayed the same. Even get free service calls still. Which was a netset thing not an xplornet thing.

  • jaspernamez jasper (@jaspernamez) reported

    @Xplornet fix your service im trying to do my final but instead im stuck using my phone’s rogers LTE

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet Apparently you want another $100 to upgrade to this service. Seems like a money grab as you cannot provide anywhere close to 50/3 I am supposed to get right now.

  • Saittech89 Saittech (@Saittech89) reported

    @CarttCa @Xplornet Why would people want this???? They can get Starlink that has faster download and uploads for cheaper. oh and great costumer service.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Mark_Goldberg @Xplornet What is their definition of "full speed"? You get the full speed you pay for? Or Our network is full so you'll get the speed you get. I think I know which one.

  • snocross26 Brian Glowach (@snocross26) reported

    @Xplornet Our download speed is 2mbps.... right since the day it was installed... the installer said that we have a strong signal... you want your service payment for the upcoming month... fix our ******* internet.... NOW!!

  • harrbca Brad Harrison (@harrbca) reported

    @m3t4lw01f @Mark_Goldberg @Xplornet 0 to 50 meets the definition of up to 50. It's too bad that with xplornet, your going to be on the lower end more often than the upper end.

  • _gh0_5t Ghost (@_gh0_5t) reported

    Finally i got a new internet provider but i wanna say this one more time @Xplornet @APLenehan go **** yourselves

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Just had my first real outage with @SpaceX Starlink. Lasted about a half hour, maybe 45 minutes. My account portal had a banner that told me about it AND gave an ETA for a return of service. Two things I've never seen that pathetic excuse for an ISP @Xplornet ever do.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Customers: Our xplornet sucks, we can't get the speeds you sell us! We can barely do anything useful and it's covid times, we have to school and work from home! xplornet: But lookit this picture, so pretty. Don't forget to pay your bill this month, our techs need better cameras.

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet "up to" is the way they can promise one thing and deliver garbage service, then blame you and your equipment. Con artists.

  • GCanada420 GrowCanada420 (@GCanada420) reported

    @Xplornet Been there done that no help, told tower problems its just ganna be slow till its not slow is what they say.

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