Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 295
Toronto, ON 165
Calgary, AB 121
Edmonton, AB 96
Saskatoon, SK 52
Brampton, ON 52
Ottawa, ON 50
Winnipeg, MB 34
Halifax, NS 34
Regina, SK 32
Kitchener, ON 29
Charlottetown, PE 24
Hampton, NB 20
Brantford, ON 18
Spruce Grove, AB 15
Dartmouth, NS 15
Gatineau, QC 15
Hamilton, ON 14
Barrie, ON 14
Vancouver, BC 14
Guelph, ON 13
St. John's, NL 12
Cambridge, ON 11
Belleville, ON 10
Mississauga, ON 10
London, ON 9
Orangeville, ON 9
Waterloo, ON 8
Moncton, NB 8
Norton, NB 7

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Sorry, my connection is down right now so I can't read that. Maybe you could fix your network instead of focusing on these distractions? That'd be nice, thanks.

  • davinalytle Davina Lytle (@davinalytle) reported

    @Xplornet I spoke to someone already. You said there are a lot of people working from home, & there aren't enough towers. I reminded you that issue wasn't going to change, & asked when more towers are going up, but all I got were excuses.

  • ClayBreakerAB Dan (@ClayBreakerAB) reported

    Hey @TELUSsupport our smart hub is down to a snails pace, I thought you didn’t over sell the towers? I’m having @Xplornet flashbacks in dewinton! (I’ve restarted already) please fix!

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet "Up to" if anybody reading this is thinking about getting xplornet, they say "up to" to validate their service actually being 1mbs or 2mbs at best during the times you want to actually use it. Xplornet is a terrible ISP and rarely give you the speed you pay for.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet @Xplornet are you serious? bake with syrup? u are an internet company!!! I swear u post **** like this just too **** with people. I hate ur company so much.

  • mcmoo179 Brian (@mcmoo179) reported

    Finally,so satisfying moving on from “explornet ” to an ISP that delivers what they say they will deliver. After years of Xplornet’s poor business practices that their own people admit it dealt so good to make that cancel my service call. #xplornet @SucksXplornet @XplornetSWO

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet Was told by your not-technical support (an infant could be taught to say what they say) my internet speed, which had been between 30-50 Mbps, dropping to 2-5 Mbps was "within acceptable levels for my plan". A mostly happy customer for 4 years lost. #useless #fail #scam

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet @APLenehan My wife says being an Xplornet customer is more painful than childbirth. I have a few options here, but can't afford the tower I'd need to ***** to hit them. The one I can get with what I have has a 200GB cap. 200GB with six kids? Forget it.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @XplornetES @Xplornet I'm honestly shocked you replied, given my tumultuous anti-Xplornet post history. I really just want what I'm paying for, and so far that hasn't been the case at all with your residential service. I might be interested in one of those agreements if the service holds up.

  • Jenn_MacDonald_ Jenn MacDonald (@Jenn_MacDonald_) reported

    The fact that I use all 50gb of my phone data while working from home and *supposedly* having high speed wifi is ridiculous. That’s life with service from @Xplornet (when you only live 7 mins from the city centre)

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet ur company sucks

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Excellent, all those people that get to be just as disappointed with their service as the rest of us!

  • CaptainDick12 Captain Dick (@CaptainDick12) reported

    Just spent TWO and HALF HOURS, that's right 150 minutes on the phone trying to fix internet for elderly neighbour. @Bell sucks. Transferred 7 times, intermittently on hold 35 times, just to reboot an internet box. AND I thought Xplornet sucks. @Bell has them beat hands down.

  • MapleBecky Becky C (@MapleBecky) reported

    @Xplornet @SucksXplornet @XplornetES you need to invest in your customer service department. Spent hours on the phone on hold to be told they don’t know why my internet is out and I can just call back tomorrow. Not acceptable.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet Can you explain how this will fix your terrible network??

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