Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 23
Edmonton, AB 14
Montréal, QC 10
Ottawa, ON 9
Calgary, AB 8
Winnipeg, MB 6
Halifax, NS 6
Caledonia, ON 6
Grande Prairie, AB 5
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
Rapide-Danseur, QC 3
Cambridge, ON 3
North York, ON 3
Waterloo, ON 2
Milton, ON 2
Saskatoon, SK 2
Saint John, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Regina, SK 2
Orléans, ON 2
Maple, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • JDoxtator yeoj (@JDoxtator) reported

    Had @Xplornet for 3 days and it's only been working for 1 of those 3, on top of that the technician won't be able to come and fix it till the 20th. 😡😡

  • dreaming_high HRC (@dreaming_high) reported

    @Xplornet have had incredibly bad reception this last year, especially in the last few months-have been told our tower is down, refuse to exchange equipment- get told by techs to email and vice versa- SK rural- who do I switch to for an internet provider?

  • BenoitFamFarm Michel Benoit (@BenoitFamFarm) reported

    Hey @Xplornet thanks for buying out CCI and making an already ****** Internet service even more ******! Yikes. Come on Starlink…get over here @elonmusk

  • mrrgteacher Mr. Restoule General (@mrrgteacher) reported

    @Xplornet My internet has been out for over two days. Thought the weather may have been a factor but today doesn’t seem to be a weather related outage. Please help!

  • fukyle565 kyle (@fukyle565) reported

    Day 2 with @Xplornet being down, guess no grey cup for me

  • Ian_Flyfish Ian Cavanagh (@Ian_Flyfish) reported

    Is there an @Xplornet internet outage in Cambridge narrows/ Wickham right now?

  • MilhaPasit Milha (@MilhaPasit) reported

    Snowed in, can't afford snow removal because I can't even afford food, heat, bills, meds, water, other basics. On top of it all my place was robbed and then Xplornet wrongfully took $ from me again and won't help me resolve it. I need to see my dr but can't get out. I hate this!

  • ProlongingCovid ChloroquineGuerilla😊 (@ProlongingCovid) reported

    @CatusPetasatus I've already got Xplornet, going with them, their telephone service is new. I'm having my antenna upgraded so I can do streaming.

  • Elon_R_Tusk Elon Tusk (@Elon_R_Tusk) reported

    @PremierScottMoe The first layer was fiber in the cities, then DSL for smaller places, then cellular for fringe areas, and ****** Barrett Xplornet got subcontracted by SaskTel for everyone else. The SaskParty never fulfilled their promise, and internet remains expen$ive in Sask. #skpoli

  • Engoddyn In Training (@Engoddyn) reported

    @APLenehan @Xplornet The absence of dialog on this tweet, the company you chair and the twitter page is reflective of how forgettable the garbage you peddle.

  • zotfot Arpad Hild (@zotfot) reported

    @Xplornet It never helps y'all need to launch a new satellite, starlink is available where iam now, my buddy is getting speeds of 283 mbps with starlink

  • wildottir Wildóttir.eth (@wildottir) reported

    Sporadic internet for a week now. @Xplornet needs to get their **** together.

  • GeiselJeff Jeff Geisel (@GeiselJeff) reported

    @Xplornet How about putting one near south Wellington or north woolwich !! Service is **** here !!

  • INeededTheMoney Jesse Campbell (@INeededTheMoney) reported

    @Xplornet at what point do you start refunding your clients for terrible service and down time? This is literally the worst internet provider on the planet. They know they are the only provider for some areas and they rip those customers off severely!

  • CarlynServices Lynne/CarlynServices (@CarlynServices) reported from Gravenhurst, Ontario

    @Xplornet Could you maybe update your twitter feed with what is happening with your service. I haven’t been able to get wifi in Gravenhurst since last night. I understand there are weather conditions, but a little update would be nice.

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