Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 26
Halifax, NS 14
Calgary, AB 11
Edmonton, AB 9
Ottawa, ON 7
Winnipeg, MB 5
Grande Prairie, AB 5
Kitchener, ON 4
Brampton, ON 3
Vancouver, BC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
Fredericton, NB 3
Saint John, NB 2
Milton, ON 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
Pictou, NS 2
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • vwgirl_jl99 Janis (@vwgirl_jl99) reported

    Let me share my recent experience to help you make a decision: 2 weeks ago, I started getting automated phone messages from Xplornet saying they would be performing maintenance on my tower.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Um no im not wasting my time to be on hold for 5 hours then be told its the damn weather

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @ScoobertDaneDoo Yeah...they did just contact you @xplornet, why wait on hold for hours on end just to have you explain how to unplug/replug for 3 solid minutes of half-decent service?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Because the issue is always one the customers end, it could never be that xplornet is way too slow and unreliable. Avoid xplornet, they are a terrible ISP.

  • scottp_1 Scott Phillips, CCA (@scottp_1) reported

    @Xplornet is getting desperate, calling customers offering renewals on the same ****** service for $2.25/mo less but start new contract. Offering labor coverage on equipment warranty as a carrot. #starlink is going to kill them

  • ScoobertDaneDoo Scooby (@ScoobertDaneDoo) reported

    @Xplornet you guys wanna get you stuff together and not have connection issues , tired of slow internet.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @Nep03034037 But you're not "sorry", @xplornet. If you were truly sorry, you would fix the issues, rather than continue to take advantage. The only way out of the PR nightmare you've created is to truly apologise and back it up with results. #YourDaysAreNumbered #StarlinkForTheWin

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Hey @Xplornet I was wondering when you were going to send me the installation disc for your service since I haven't been able to get online since signing up. You guys work like AOL used to right?

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    So @justintrudeau you believe in decent internet access for everyone in Canada. Maybe you should look into @Xplornet andnjiwntheybrip people off with high prices and beyond awful internet service not to mention brutal #Throttling Canadians being ripped and @CCTS_CPRST is a joke

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet Finally something from you that doesn't blame COVID for how crappy your service is! Too bad it's also completely unrelated to your business.

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet It took Ken 36 hours to upload his image to Twitter using his Xplornet connection. You guys sell garbage, you talk garbage, you are garbage.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet yo can we have our money back i can't believe we pay 120 bucks a month for ur **** its pathetic im not even on the damn internet cuz its out for "maintenance" for the legit 4th time this week

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @lewisbron But you aren't sorry, @Xplornet. If you were sorry, you would fix the problem. What you are, is doomed. Canadians will never forgive you for what you've done once they have another option. #starlinkforthewin

  • Dravakian Adam Broomfield (@Dravakian) reported

    @shannbil @Xplornet @SpaceXStarlink That's gross .. xplornet sucks anyhow, and yet they charge a ridiculous amount

  • WDPhotography3 Will Dunn - WD Photography (@WDPhotography3) reported from Barrie, Ontario

    @shannbil @Xplornet @SpaceXStarlink At my work we have a lot of rural customers on Xplornet and I’ve never heard someone say one good thing about them. Starlink definitely seems the way. Hopefully they can sort out the issues with their satellites being visible in the night sky 👍

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