Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 64
Montréal, QC 38
Edmonton, AB 31
Calgary, AB 24
Halifax, NS 15
Ottawa, ON 14
Kitchener, ON 8
Regina, SK 8
Brampton, ON 7
Vancouver, BC 7
Rapide-Danseur, QC 6
Saskatoon, SK 6
Winnipeg, MB 5
North York, ON 5
Grande Prairie, AB 4
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Milton, ON 2
Campbellford, ON 2
Caledonia, ON 2
St. George, ON 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Itweetatpeople1 Tonald Drump (@Itweetatpeople1) reported

    @Xplornet Fix your ******* internet!!

  • RhoKate Rhonda Thomas (@RhoKate) reported

    @Xplornet Why is there no mention of the outage in Ontario. With an estimated fix time?

  • BillyPickles6 Billy Pickles (@BillyPickles6) reported

    And hopefully Starlink package gets delivered sooner than later so the next call to @xplornet is to cancel my service once and for all. Hopefully rest of you got service!

  • ImSeanHarrison Sean Harrison (@ImSeanHarrison) reported

    @StaxOfDonuts @Xplornet No provider will service our area except xplornet, I got to preorder starlink but it’s not here yet :/

  • strange_danimal JustDan (@strange_danimal) reported

    @Xplornet #Xplornet come on man give us a clue here. Sounds like a pile of people are down.

  • oskypanny Michael Foti (@oskypanny) reported

    @MC_ALaCampagne @_ADsquared @Xplornet Same here. No internet and can't get through to support. Just a message that high volumes of calls, try again later....

  • tracyeboyce Tracy (@tracyeboyce) reported

    Honestly Xplornet...where is the update? Are you even working on the problem in this area?? Can you not provide an update ??

  • bustinskullz iOFtheBEHOLDER (@bustinskullz) reported

    @Xplornet Internet down in Windsor Ontario for a couple hours now. I see alot more posting about it almost Canada-Wide! Not even a post addressing it, kind of sad for how much money you make upcharging and throttling.

  • DonCarr31366229 Don Carr (@DonCarr31366229) reported

    @Xplornet Worst company in Canada

  • patrick22wood1 Oteh Ochi (@patrick22wood1) reported

    Been waiting 1 hour and 20 minutes and counting to speak to a Customer Representative at @Xplornet such poor service. Last time I requested a call back but no one called back. Nothing but issues with the internet service.

  • BillyPickles6 Billy Pickles (@BillyPickles6) reported

    @Xplornet internet just came back online for me. Nobody from customer service has yet to answer issue seems to have been resolved. Going to hang up to clear the cue for other people that need to speak to them that may still be offline. #xplornetoutage

  • BurlingtonWiFI Bea, Ladies Softball/Uniform HOF #WONF4W (@BurlingtonWiFI) reported

    @ClarenceHouse >> @Xplornet is using a system that uses telephone agent parlance and no COVID express disclaimer nor warning for high call volume? How do we call the police detachment if the calls are patched by #iPhone bridge to #WiFi and there is a new signal boost antenna?

  • jen_future FutureNPJen (@jen_future) reported

    Hi @Xplornet. Could someone please give an update on your outage? I’m relying on your service to do schoolwork. Currently without service for 2+ hours and your help line hung up on me after an hour on hold.

  • Fastigone Randolph Lydestad (@Fastigone) reported

    @lumsdenjim1 @Xplornet Do they pay you for this kind of service?

  • _ADsquared Hillbilly Bets (@_ADsquared) reported

    @oskypanny @MC_ALaCampagne @Xplornet I’m sure they are doing everything they can. I can count on one hand the times I had outages. Would help to have an outages map on their site, with a description and ETA, just like Hydro-Quebec has. Would limit the number of support calls

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