Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
White Rock, BC 1
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • chalackd Dan Chalack (@chalackd) reported

    @Trucker_Ty_ @Xplornet I'm now being forced off of land based wireless and a decade backwards onto satellite, and I'm absolutely dreading it... Going to have to look into StarLink for sure, as there's no way I want to deal with xplornet latency and poor service...

  • alanonwolfe Alan Hughes (@alanonwolfe) reported

    @Xplornet I have many times, the service guy said that’s the best we will get until xplornet upgrades the towers to Light wireless or something like that. We have old technology on our town. So I’m told. I now have two internet servers until xplornet upgrades. Painful working at home.

  • DobieWyler Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR (@DobieWyler) reported

    @HtechFirearms @Xplornet Nope! Love how they have continually upped my bill with claims of improving their service, which has done nothing but deteriorated. Totally stuck with them.

  • AshleyPurvisfit Ashley.purvislife (@AshleyPurvisfit) reported

    @Xplornet ever since you forced the "upgrade" our internet has been crap.....

  • thepensguy87 The Penguins Guy (@thepensguy87) reported

    @Xplornet Been there done that multiple times. Your service CANNOT meet my business needs. Period.

  • DVTrydal17 Dustin Trydal (@DVTrydal17) reported

    On day 3 with no internet. I am planning on writing a script for when I talk on the phone so I do not lash out at the Xplornet support staff. This is getting ******* ridiculous.

  • MacTXD STM | TMac (@MacTXD) reported

    @CwunchyB @somaka6 @Xplornet Hopefully when I get decent service again. New set is coming in 2 weeks so I wanna be ready, worst case I'll make YT videos

  • MacTXD STM | TMac (@MacTXD) reported

    @CwunchyB @Xplornet I dont even know at this point. I am pretty sure a paper bag with some wires on my house would get better service than what I have now with these clowns

  • HoarderPrairie Prairie Hoarder (@HoarderPrairie) reported

    @Xplornet Yes...we notice your Pollution all over the countryside . Even on traffic sign posts. Methinks I will be checking to see if you have all the proper Permits in place for your Garbage advertising . Yeah...I am THAT GUY. We'll start with SASK. RM's.

  • BlueTeamJK Jason Keirstead (@BlueTeamJK) reported

    @Mark_Goldberg @mgeist @NDP 3. XPlornet as well as the other big 3 have all received significant subsidies from taxpayers to support rural rollout.

  • chalackd Dan Chalack (@chalackd) reported

    @Trucker_Ty_ @Xplornet Had this same problem with xplornet years ago, nobody would service my hardware for over 6 months despite still being charged for service. Had to threaten legal action to get them to cancel the contract they weren't upholding. Troubling as they've bought my provider...

  • bennyT44 BenThompson (@bennyT44) reported

    @Xplornet , Explore better internet service you rat bastards. You should be paying us to use this POS

  • alanonwolfe Alan Hughes (@alanonwolfe) reported

    @Xplornet Now go fix Wolfe Island, Ontario please!!! Ugh!! We get a whole half meg speed for $100/month!!! Dail up was faster!

  • FeministHousew1 Just_A_Small_Town_Girl (@FeministHousew1) reported

    I guess emailing and calling for over 2 years asking for this to be fixed wasn't enough time for Xplornet to resolve this issue. Well how about this, I'll pay the bill when the service works!!!!!

  • DobieWyler Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR (@DobieWyler) reported

    @HtechFirearms @Xplornet Sad to see I'm not the only one. They swore they were giving me a free month...instead double billed me. They got some serious problems! What else is there for rural peeps?

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