Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @Nick62289935 @Xplornet Whenever you call them they always say you’re the problem

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @VoosieVooters @Xplornet No where there a **** company

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Bobbeyyyyyy @Xplornet there is a problem with their whole network, it's a piece of ****.

  • Beleafer73 ⚓⛵🐚🌊⛱🏒🇨🇦Beleafer (@Beleafer73) reported

    @Xplornet i keep getting mail advertising,saying the upgraded internet is "in my neighborhood". After receiving a few of these and several calls back and forth. Finally a tech came. Signal isnt strong enough.😔

  • grubextrapolate Russ (@grubextrapolate) reported

    @Xplornet outage in Brant/Newport ON (former Silo customer)? Have been down for an hour and a half and reboots not helping. Any idea when I'll be back online?

  • jchpoodle Justine (@jchpoodle) reported

    @Xplornet no connection North of Belle Plaine, SK. Tower issue?

  • KlyxYcs Clay KlyxY Vautrin (@KlyxYcs) reported

    @Xplornet @KevinCBailey what is there to look into? this is just the normal type of service you've been supplying for at least 8 years now

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @Xplornet 2mb down when paying for 25😐

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING. I can share the letter.

  • CameronBrewst20 Cameron Brewster (@CameronBrewst20) reported

    @Xplornet My family called tech support complaining that we pay for 25mbps download speed and we are getting 1mbps download speed. They said they would send someone out to come check out the problem and no one has come to our house yet because they keep making excuses.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet For anyone thinking about becoming a customer...These guys relplied to my CCTS complaint about lack of speed indicating that THEY KNOW that they CAN'T PROVIDE what they are charging me for because of a KNOWN ISSUE WITH THEIR EQUIPMENT This is IN WRITING.

  • Nick62289935 Nick (@Nick62289935) reported

    @grubextrapolate @Xplornet It's probably for the better...if your old ISP was bought out by @Xplornet, you would be inundated with outage notifications...it would be easier to tell you when it's actually working properly...which is never.

  • Nick62289935 Nick (@Nick62289935) reported

    @Bobbeyyyyyy @Xplornet Oh, I'm their problem alright. They have outright told me that they will not uphold their end of the contract. I will fight them every way I can until they do something. They've tried to block me everywhere they can...it only strengthens my resolve!

  • MoutrayJessica JessicaMoutray (@MoutrayJessica) reported

    @Xplornet the last week in Valhalla, Alberta area has been abysmal for connectivity. The connection gets dropped 2-3 times per hour and it is costing me work opportunities and affecting my ability to teach my students. Is there a tower down out here?

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