Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 26
Calgary, AB 14
Halifax, NS 13
Edmonton, AB 9
Ottawa, ON 7
Grande Prairie, AB 5
Brampton, ON 4
Winnipeg, MB 4
Vancouver, BC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
Kitchener, ON 3
Fredericton, NB 3
Saint John, NB 2
Milton, ON 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
Pictou, NS 2
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Kevin7113 Kevin Smith (@Kevin7113) reported

    @lisaolie @Xplornet Is xplornet service transferable from home to a cottage?

  • duckworth_8 Michelle Duckworth (@duckworth_8) reported

    @Mullin_95 @Xplornet You couldn’t even pay me to have Xplornet. Made that mistake once because there were no other options.. Never again.

  • lukelelond Luke Lelond 🇨🇦 (@lukelelond) reported

    @Mullin_95 @BaldurBarons @Xplornet I like the fibre, it’s fibre to towers but $200 setup, $56 after that. Knew lots of people paying $140 plus for crap explore net when I had it.

  • Repinerator Repinerator (@Repinerator) reported

    @Xplornet By tomorrow, I will be on day 9 of my internet being completely down. Servicing dealer won’t return my calls, Xplornet says they will “escalate” my claim. The problem is that I simply need a new modem. No one will help me. I’m being held internet hostage.

  • INeededTheMoney Jesse Campbell (@INeededTheMoney) reported

    @rliwczak @Xplornet @starlink Yeah, when I set up my most recent labtop, when connecting it to my wifi, it actually told me that the "security network was outdated consider changing networks or talk to your service provider"

  • Repinerator Repinerator (@Repinerator) reported

    @Xplornet BTW...the dealer “New Horizons Communications” that u use that was originally sent 2 fix my issue-I had 3 #’s for them. Left many messages. No 1 there answers their phones/doesn’t return calls. I looked up their FB page & their feedback is horrendous. Why use a dealer like that?

  • SlutrickStar Slutrick (@SlutrickStar) reported

    @Xplornet Too bad your service is trash

  • Mullin_95 Mayor of Thunderhill (@Mullin_95) reported

    @ayrporte @Xplornet Because for $20 more a month you get 20x the internet, it never slows down. They don’t throttle your speeds after 6pm. Their service was terrible, customer service even worse.

  • AvaholicWes Wesley MacDonald (@AvaholicWes) reported

    @Xplornet seems like southwestern Ontario may have an outage. South Woodslee to be exact. Full outage across all servers

  • INeededTheMoney Jesse Campbell (@INeededTheMoney) reported

    @rliwczak @Xplornet @starlink And the way they throttle is also insane.. with 6 kids that need internet for school as well as my wife being in college by noon our speeds are trash. We live out in the country and they are the only service provider... For now.

  • ayrporte Ian (@ayrporte) reported

    @Mullin_95 @Xplornet We have been with them for 15 years. Can count on 1 hand issues. Must be there issues What is your solution to solving the issue?

  • vickye9296 Vicky Ehlert (@vickye9296) reported

    @TheenergyEng @jkenney Xplornet is awful. I had CCI before they sold out to xplornet and remember now why I quit using them in the past. My speeds are up and down like a yo-yo. If I could afford the initial starlink setup I'd switch today.

  • MoeFraser Moe's Mending (@MoeFraser) reported

    @Xplornet No improvement around here. Live 2 km from a tower built last year and no service. Live on provincial highway and only get satellite service. Built your towers higher

  • Geetee_123 Gonna win the cup! (@Geetee_123) reported

    @kurse4 Appreciate the insight. Definitely less internet traffic here in the winter months with kids gone... so speed has been suffiecient lately. But yep, @Xplornet has been far too unreliable for far too long, and customer service dropped off the map.

  • GreenDLawn GreenDLawn ⭕ (@GreenDLawn) reported

    @CanuckCalgary @jkenney Well xplornet has been buying out small providers and forcing clients onto their slow networks. They got alot of cash from the government in the recent years.

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