Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 24
Halifax, NS 14
Calgary, AB 11
Edmonton, AB 10
Kitchener, ON 6
Ottawa, ON 6
Grande Prairie, AB 6
Winnipeg, MB 5
Brampton, ON 4
Regina, SK 3
Vancouver, BC 3
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Caledonia, ON 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • starkinly Sara (@starkinly) reported

    @Xplornet do you have an ETA of when service will be restored in Grafton, ON? I’m paying for no service currently and I’m not thrilled about it.

  • HobbinsDane Dane Hobbins (@HobbinsDane) reported

    @Xplornet, very frustrated with the service. Slow, unreliable and down now for 12 hours. When the opportunity comes for replacement, you will not be considered.

  • TyronneGullion Tyronne (@TyronneGullion) reported

    Nice. No internet today. **** xplornet

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    @Xplornet got a complaint going with CCTS. Looking into signing up with Starlink. Cand we get a customer class action lawsuit going against this company for the constant lies, beyond horrible service and high cost rip-off of there lack of service?

  • bellaatheplug Taco Bella (@bellaatheplug) reported

    Never choose @Xplornet for internet. You will hate your life when they decide to do maintenance on a Wednesday during the day in a pandemic when everyone is working from home

  • garts77 Garts77 (@garts77) reported

    @bellaatheplug @Xplornet Oh ****...that sucks...😩😩

  • VernFaulkner Vern Faulkner (@VernFaulkner) reported

    @Xplornet being particularly slow this afternoon. Estimating seven months before I can ditch the lousy service for Starlink.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @Fernbankfolk Yeah, if you call them, they'll provide detailed instructions on how to unplug/replug your equipment to fix their problem for the next 2 1/2 minutes.

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    Frustrated with @Xplornet yet again for saying "it may be just traffic" and denying that they overload towers with clients. I cannot work my day job currently because of the sudden drastic slowdown in speeds, and the person I spoke w/ treated me like I was stupid.

  • KT_Koop Katie Koopman (@KT_Koop) reported

    @authorgeriglenn @Xplornet YUP. We figure ‘up to’ should mean at least 75% full service of the $120 plus we pay a month.

  • snocross26 Brian Glowach (@snocross26) reported

    @Xplornet @moseleywilliams You steel from hard working people with your garbage internet! We only get half the speed that we are supposed to, absolute garbage! I’m getting up on my roof this spring with an angle grinder, and cutting that ******* dish off of my roof, and posting the video!!

  • tuchodi Gerry Paille (@tuchodi) reported

    @Xplornet A friend on your service who lives in BC has an IP address that maps to Ontario. This causes issues with him accessing certain websites that are restricted to people living in BC. Is there any solution for him?

  • blakerolseth10 Blake Rolseth (@blakerolseth10) reported

    @Xplornet I just changed providers cause xplornet wouldn’t fix there towers

  • tamalamadngdong Tammy (@tamalamadngdong) reported

    @Xplornet There’s been an outage all day. When will it be resolved?

  • myles_kin Myles Standish Kin Folk (@myles_kin) reported

    @Xplornet cancelled your service tonight, the rep that I spoke with was horrible and took me in the worst process to cancel I've ever been through. I must have told them I want to cancel about 15 times before they actually did what I asked. Good riddance!!

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