Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Edmonton, AB 16
Montréal, QC 11
Winnipeg, MB 10
Ottawa, ON 9
Calgary, AB 7
Caledonia, ON 7
Grande Prairie, AB 6
Kitchener, ON 5
Halifax, NS 4
Mississauga, ON 3
Guelph, ON 2
Brampton, ON 2
Steinbach, MB 2
Moncton, NB 2
Rapide-Danseur, QC 2
Cambridge, ON 2
Waterloo, ON 2
Saskatoon, SK 2
Saint-André-Avellin, QC 2
London, ON 2
Vancouver, BC 2
Midland, ON 2
Olds, AB 2
North York, ON 2
Regina, SK 2
Black Diamond, AB 1
Markham, ON 1
Windsor, ON 1
Oakville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • jaycanjay Jay (@jaycanjay) reported

    @Slothii @Xplornet Same here. They are going to lose so many customers the moment starlink is available due to their terrible service. Have already signed up and waiting.

  • DParent49883464 D.Parent (@DParent49883464) reported

    @MIchelleP8844 @Xplornet I have forwarded my down payment to @StarlinkPage and may have to wait a few months but it will be a joyous day when it happens. I fully expect Xplornet’s customer base will be cut by 95% within 2 years, & deservedly so for not updating equipment and charging $$$ for 10/1Mbps.

  • SMCairns Sarah MC (@SMCairns) reported

    Hey @Xplornet - there are user reports from various areas of the country about your internet services being down, can you tell us what's happening?

  • ClarkHarrop Clark Harrop (@ClarkHarrop) reported

    @Xplornet Your customer service support is the worst and you don’t even respect your customers enough to tweet a major outage. Shameful.

  • Lynnincanada Lynn (@Lynnincanada) reported

    @Xplornet how about an update to your thousands and thousands of customers who are wondering why the Internet isn't working. Can't even call support.. .

  • BlackwoodLucius LuciusBlackwood (@BlackwoodLucius) reported

    @MobileSyrup I'm excited to be signing up for starlink. I pray to various gods every night that it will work out and I can make that long dreamt of call to cancel Xplornet's ***.

  • jaycanjay Jay (@jaycanjay) reported

    @Xplornet a bunch of your customers are out of service and your phone lines are unavailable. How about a tweet to let your customers know? Starlink can’t come soon enough.

  • isabh352 Isabh352 (@isabh352) reported

    @Xplornet @CTVNews @globalnews any media can pick up this outage? This is a company being given millions in federal grants (our tax dollars) and yet Over an hour and no statement. Also how were all waiting for starlink. #xplornetsucks #xplornetoutagemarch4free

  • strange_danimal JustDan (@strange_danimal) reported

    @Xplornet Internet down ,,, Can't call customer support.. Any timeline on how long the service will be down ?

  • jpmitchcarp Mitch Carpentier (@jpmitchcarp) reported

    @Xplornet looks like your service is down across Ontario. Can you inform us of what the issue and expected resolution time is?

  • BillyPickles6 Billy Pickles (@BillyPickles6) reported

    @Xplornet internet has been down in Wellington area since 4:00pm. See online more people in the same boat. No information on social media platforms /website in regards to the outage. Tried calling but call volume is so high automated system hangs up on me. @Xplornet any updates?

  • Fernbankfolk teacherperson (@Fernbankfolk) reported

    @Xplornet service down in Ottawa for an hour now

  • Jeff_Hitchcock Jeff Hitchcock (@Jeff_Hitchcock) reported

    You're offline with xplornet and your service is...

  • TheDuqueUK Fernando Duque (@TheDuqueUK) reported from Prince Edward County, Ontario

    @Xplornet service is down in Ontario and Quebec.......customers waiting to hear ANYTHING from @xplornet customer service

  • NancySWashton Näncy W 🦉🍁 (@NancySWashton) reported

    @s_rich27 @Xplornet I was thinking the same thing. @xplornet has by far the worst service in the industry. Brutal.

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