Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 26 |
| Montréal, QC | 14 |
| Edmonton, AB | 12 |
| Calgary, AB | 9 |
| Ottawa, ON | 9 |
| Halifax, NS | 9 |
| Winnipeg, MB | 6 |
| Caledonia, ON | 6 |
| Mississauga, ON | 4 |
| Vancouver, BC | 4 |
| Kitchener, ON | 4 |
| North York, ON | 3 |
| Regina, SK | 3 |
| Middle Sackville, NS | 2 |
| Cambridge, ON | 2 |
| Midland, ON | 2 |
| Olds, AB | 2 |
| Chatham, ON | 2 |
| Steinbach, MB | 2 |
| Brampton, ON | 2 |
| Gatineau, QC | 2 |
| Grande Prairie, AB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Creston, BC | 1 |
| Maugerville, NB | 1 |
| Hearst, ON | 1 |
| London, ON | 1 |
| Saint-André-Avellin, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@Nick62289935) reported
@Xplornet @wntdthegreat Why tell people to call in? You aren't going to do anything to fix it. Just be honest with people already that you have been taking advantage of Canadians for a number of years now. The only way out of your impending demise is going to be honesty. #reckoning #StarlinkForTheWin
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Nick
(@Nick62289935) reported
@Xplornet Tried to home cook...couldn't load the page with the recipe with your terrible internet.
-
Jeff Leslie
(@JeffLeslie11) reported
@SpaceX Now only if I can get on the beta testing. So tired of slow speeds with Xplornet.
-
Nep
(@Nep03034037) reported
@Xplornet Um no im not wasting my time to be on hold for 5 hours then be told its the damn weather
-
Victorian Analysis
(@AnalyseVic) reported
2nd offer $150 a month before tax. We currently pay $120 a month taxes in to Xplornet who charged us a 5$ modem rental fee for 16 months before it died & we learned that a corporate modem wasn’t needed. Now we pay extra $7 monthly warranty fee to avoid any $$ service repair fee.
-
Nep
(@Nep03034037) reported
@Xplornet yo can we have our money back i can't believe we pay 120 bucks a month for ur **** its pathetic im not even on the damn internet cuz its out for "maintenance" for the legit 4th time this week
-
Lewis
(@lewisbron) reported
@Xplornet it’s took two days of downloading to get to 68% on a video game. Did you know it took 3 days to get 30gb of video from Mars. Yet it might take me 3 days to download a game off the internet. Honestly sad how bad your internet is. My game better be done by tonight
-
Christopher Rogers
(@therealcpr83) reported
@Xplornet It took Ken 36 hours to upload his image to Twitter using his Xplornet connection. You guys sell garbage, you talk garbage, you are garbage.
-
Scott Phillips, CCA
(@scottp_1) reported
@Xplornet is getting desperate, calling customers offering renewals on the same ****** service for $2.25/mo less but start new contract. Offering labor coverage on equipment warranty as a carrot. #starlink is going to kill them
-
Metal Wolf
(@m3t4lw01f) reported
Hey @Xplornet I was wondering when you were going to send me the installation disc for your service since I haven't been able to get online since signing up. You guys work like AOL used to right?
-
Nick
(@Nick62289935) reported
@Xplornet @ScoobertDaneDoo Yeah...they did just contact you @xplornet, why wait on hold for hours on end just to have you explain how to unplug/replug for 3 solid minutes of half-decent service?
-
🇨🇦
(@Snowymb1) reported
So @justintrudeau you believe in decent internet access for everyone in Canada. Maybe you should look into @Xplornet andnjiwntheybrip people off with high prices and beyond awful internet service not to mention brutal #Throttling Canadians being ripped and @CCTS_CPRST is a joke
-
Nick
(@Nick62289935) reported
@Xplornet @lewisbron But you aren't sorry, @Xplornet. If you were sorry, you would fix the problem. What you are, is doomed. Canadians will never forgive you for what you've done once they have another option. #starlinkforthewin
-
Kevin Porter
(@kevdevlyn) reported
@Xplornet Watch the videos at 2 in the morning when you’re not throttling the internet or the best option is cancel your **** service and go to Starlink. Haven’t and any buffing problems since.
-
Nick
(@Nick62289935) reported
@Xplornet @Nep03034037 But you're not "sorry", @xplornet. If you were truly sorry, you would fix the issues, rather than continue to take advantage. The only way out of the PR nightmare you've created is to truly apologise and back it up with results. #YourDaysAreNumbered #StarlinkForTheWin