Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 51
Montréal, QC 29
Edmonton, AB 27
Calgary, AB 18
Halifax, NS 16
Ottawa, ON 7
Rapide-Danseur, QC 6
Kitchener, ON 5
Moncton, NB 4
Winnipeg, MB 4
Brampton, ON 4
Dieppe, NB 4
Regina, SK 4
Fredericton, NB 3
St. George, ON 3
Grande Prairie, AB 3
Cambridge, ON 3
Gatineau, QC 3
Flin Flon, MB 3
Pictou, NS 3
Saskatoon, SK 3
Vancouver, BC 3
Guelph, ON 2
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
North York, ON 2
Saint John, NB 1
Kirkland, QC 1
Bridgetown, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • little_ditty_no Moderate Steve (@little_ditty_no) reported

    @Xplornet Hi folks. I need to password protect my WiFi. This should be easy but it's not. Can you scrap the IP router network nonsense and give us the option right on myxplornet's website?

  • RealStarDeLuna Star (@RealStarDeLuna) reported

    @Xplornet is down for no ******* reasson once again. I hate this company with a passion.

  • ddog9 Shawn Colborn (@ddog9) reported

    Going on 60min currently on hold to cancel our @Xplornet service. There is zero chance we would recommend them for rural internet. They are a complete disappointment. #bebetter

  • saskiaages Pip (@saskiaages) reported

    @Xplornet Connie Certusi CRO Home Services I messaged you. Kindly get my internet fixed. I am NOT calling again after wasting Friday evening and sat and the being hung up on by you service supervisor.

  • stephlec79 Dr. Stephanie (@stephlec79) reported

    @Xplornet I am beyond disappointed with your tech and customer service. After several appointments (always cancelled by you) a tech finally came to my campground to do an install late in the day (after 4pm).....

  • MadsTS Mads Sandbakken (@MadsTS) reported

    Still can't come over we have access to zero providers that offer unlimited internet in Nunavut. @Xplornet I have paid tens of thousands while being a loyal customer. Never any meaningful offerings, never any meaningful breaks.

  • LesliRichone EmilyR (@LesliRichone) reported

    @Shuswapgigi @Xplornet Tell them you are leaving if they don’t charge you less for crappy service, I only paid 50$ a month for unlimited data and high speed for 2 years

  • ChrisVi1234 Chris Vickery (@ChrisVi1234) reported

    @Bell bell outage Southern Ontario and Eastern Ontario: disconnected TV & Internet & Phone landline. Maintenance repair problem. Rogers, Telus, Cogeco, Shaw, Shawdirect, Freedom, Bell Aliant, Xplornet, Fido, Eadtlink, Teksavvy all outage..

  • eptforreal EPT (@eptforreal) reported

    @rkhazzam @Xplornet @SpaceX Xplornet was so horrible. Finally off it.

  • marcie_c_john Marcie Callewaert John (@marcie_c_john) reported

    @Xplornet I was so glad when I moved to an area where we could also access Telus Smart Hub and xplornet wasn't the only option. Painfully slow and expensive for such tiny data packages.

  • MDClark4 Melissa (@MDClark4) reported

    @burnettisms Xplornet is the worst internet ever, the price they charge is NOT worth it. It is unstable and companies that allow remotely work do not recognize them as a good enough internet to work from home!

  • jimmurphy Jim Murphy (@jimmurphy) reported

    @rkhazzam @Xplornet @SpaceX I got impatient and ordered the RV Starlink cause there is zero wait. Just got it and it’s waaaay better than the LTE garbage I had.

  • RealStarDeLuna Star (@RealStarDeLuna) reported

    Litteraly no damn reason @Xplornet shouldn't be working. No email about maintenance, no power lines down, no nothing and they still can't work right. I hate this company with everything I have.

  • The76211775 Dilf (@The76211775) reported

    @Xplornet wanna fix the internet in Rockland **** heads? Been down for quite a while now...I know you guys don't have much going on in the head. Chop chop idiots.

  • saskiaages Pip (@saskiaages) reported

    @Xplornet 2/ professional? I've spend years of frustration and coat. Now 2 days of constantly trying to reach your company. Bad tech advice and finally was told I gave to pay to fix it myself. And then a hang up. Please advise because I'm emailing your entire ***

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