Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Montréal, QC 15
Edmonton, AB 12
Ottawa, ON 9
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 7
Caledonia, ON 6
Vancouver, BC 5
Kitchener, ON 4
Grande Prairie, AB 4
Mississauga, ON 3
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Hearst, ON 1
London, ON 1
Saint-André-Avellin, QC 1
Charlottetown, PE 1
Flin Flon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Jrbeaudry Justin (@Jrbeaudry) reported

    @Xplornet What’s with the @Xplornet service not working all weekend at Lester beach? Such spotty service. It’s only 930 and I’ve reset everything four times this morning and still no Internet

  • pgarvpoultry Paul Garvey (@pgarvpoultry) reported

    @BotTheWrongDip Waiting on Starlink- Xplornet works but slow and expensive for what you get

  • brandon90053725 brandon smith (@brandon90053725) reported

    @RogersHelps @johnny4646utah @MjrPerrella people complain too much xplornet or bell would never apologize in the manner Rogers has xplornet would give me less than 5down on a daily basis everyday during peek times it would sometimes go down to kbps

  • fishingwicked OfftheGrid (@fishingwicked) reported

    @TELUS has the worst service available. Crappy Xplornet looks like a dream compared to the bandwidth that has been oversold to the point that cellular doesn't work. Tin cans & string would work as well to contact my family. @TELUSsupport says they won't care til competition hits!

  • robdeutschmann Rob - Every child matters. (@robdeutschmann) reported

    meantime I am having drinks with my neighbour, both of us 2 wks past the 2nd dose and I ask him about his connection. He is an @Xplornet customer. He's had problems all week and he was told by CSR that there were problems with @Xplornet equipment at Wellington water tower. /6

  • Theangryleaf1 Vick Raive (@Theangryleaf1) reported

    @Xplornet so if you only give us 5% of the service your promise in our contract does that mean I only have to pay 5% off my bill? Or should all your executives be put in prison for fraud and extortion?

  • nasiciliana Nancy A. Siciliana 🌴🍸🐘 (@nasiciliana) reported

    @Xplornet Nope. You scammed many Niagara customers when you bought out a local provider but didn’t put any of us on xplornet infrastructure, just left us on existing network your services couldn’t operate on. You charged customers for service you couldn’t and didn’t intend to provide.

  • robdeutschmann Rob - Every child matters. (@robdeutschmann) reported

    @Xplornet Things are resolved. The contractor was able to explain the problem and resolve it. Your CSRs were not able to adequately provide an explanation. It was apparent that they were unaware of what was happening in the field. You communication to clients was poor. /1

  • stanwendt Stan Wendt (@stanwendt) reported

    @MitchSchwartzCo @Xplornet I feel your pain man. I pay for 50 and it dips below 5 sometimes! Worst ISP EVER!

  • stanwendt Stan Wendt (@stanwendt) reported

    @Xplornet while I recognize I live in a rural PEI community I at least expect consistent reliable internet service. Which is not at all what I am getting. I pay for 50Mb speeds and basically NEVER get that speed. What I do get are 1,000MS ping and 10-22Mb. Time to switch to Bell!

  • TrainerGloria Trainer Gloria 🇨🇦 I❤️🇮🇱 (@TrainerGloria) reported

    @Theangryleaf1 @Xplornet We ditched xplornet a couple of weeks ago at our cottage. The past year during the pandemic when we needed to work & study from home, we couldn’t spend much time at the cottage cuz xplornet hardly worked & was too slow. Now we pay less & have a fast reliable isp.

  • latenightjessie The Red Prince 🔥 (@latenightjessie) reported

    we finally have internet at our new house T_T please don't ******* too hard xplornet

  • robdeutschmann Rob - Every child matters. (@robdeutschmann) reported

    So, I now have a service agreement I was never aware of, and 2 different responses from @Xplornet CSRs about the problem that is giving me download speeds of less than 1 Mbps and it's apparently been going on for a week. Stay tuned. I look forward to speaking with the /7

  • DanielJardine Danny Jardine (@DanielJardine) reported

    My worst customer experience to date today with @Xplornet 2+ hours on the phone and 6 representatives and my issue is not solved yet!

  • NorthernCurls Adèle 🇨🇦 (@NorthernCurls) reported

    @AntibioticDoc Us in a terrible position and potentially exposed us. When hubs asked if he was vaxxed he said "no but I don't socialize". Mmhmm. But he probably goes into every home unmasked?? I was masked and quite upset. Very pregnant with complications. We complained but nothing. @Xplornet

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