Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 26
Edmonton, AB 20
Calgary, AB 13
Halifax, NS 13
Rapide-Danseur, QC 5
Winnipeg, MB 4
Grande Prairie, AB 4
Brampton, ON 4
Ottawa, ON 4
Dieppe, NB 4
Regina, SK 4
Kitchener, ON 3
Fredericton, NB 3
Gatineau, QC 3
Pictou, NS 3
Provost, AB 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1
Spruce Grove, AB 1
Mississauga, ON 1
Saint John, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet with ur service? I don't think so, they wouldn't be able to upload **** all !!!

  • Eric_Chenel Eric (@Eric_Chenel) reported

    @Xplornet What the hell is going on? We've been down since 12pm on Wednesday, could this maintenance not be done overnight or on a weekend??

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet 40km from Toronto paying $123 per month for high speed is a joke. Gaps in coverage, brutally slow speeds etc. I can’t work from home. Kids can’t do their online classes. Wtfk!

  • chaduthf Chad (@chaduthf) reported

    @bigbushelsag @SpaceXStarlink This is Xplornet but had a guy come set up the network at the shop it made a huge difference

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet they'll get more entertainment from tobogganing, then they would from ur **** service.

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Why has internet in the national capital region of Canada been down for hours? Do you not know many people are working from home due to Covid and require internet service?

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Do you have any sense of what good service and what providing good customer service means at all?

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet I am so happy I'm no longer a xplornet customer. **** THIS COMPANY. @Xplornet BUT STILL DONT THINK IM GOIN TO STOP LETTING PEOPLE KNOW HOW AWFUL YOU GUYS ARE. BUT DONT WORRY ILL STILL BE TROLLING.

  • CapePineWeather Cape Pine Weather (@CapePineWeather) reported

    @Xplornet any update on outage in Trepassey NL ? Started at 1500LT Jan 14. #Xplornetoutage

  • moegaultier Moe G (@moegaultier) reported

    @Mark_Goldberg @Xplornet @CNN That's great, however, the CRTC is misleading. I suspect the avg numbers are being propped up by urban areas with fibre. Also misleading is this "up to 50mbps" nonsense... I'm a Starlink client now and enjoying the vast improvement in service, despite the occasional issue.

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet They will be lucky if they get 5 Mbps on Xplornets **** service.

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Why is your customer service telephone line not working either?

  • ze1ium zelium (@ze1ium) reported

    @Xplornet I would reach out to your tech support but sometimes I really don’t feel like waiting 3 and a half goddamn hours for some dude to tell me to restart my router

  • moegaultier Moe G (@moegaultier) reported

    @Mark_Goldberg @Xplornet @CNN Thanks for the prompt reply. Download speeds are good,but your upload speeds are not conducive to videoconferencing, which has become the (very) important other half of internet service.

  • cbraedley Charles Braedley (@cbraedley) reported

    While this transmission tower problem may not be the fault of @Xplornet, the answers provided by the support team are completely unacceptable. How long before this tower is fixed?

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