Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 16
Winnipeg, MB 10
Montréal, QC 10
Ottawa, ON 9
Calgary, AB 7
Caledonia, ON 7
Grande Prairie, AB 5
Kitchener, ON 5
Mississauga, ON 4
Halifax, NS 4
Guelph, ON 2
Brampton, ON 2
Steinbach, MB 2
Moncton, NB 2
Rapide-Danseur, QC 2
Cambridge, ON 2
Waterloo, ON 2
Saskatoon, SK 2
Saint-André-Avellin, QC 2
London, ON 2
Vancouver, BC 2
Midland, ON 2
Olds, AB 2
North York, ON 2
Regina, SK 2
Black Diamond, AB 1
Markham, ON 1
Windsor, ON 1
Oakville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet I can’t believe how bad I get screwed every month by you and your **** internet.

  • Katy_marsh86 Katy Marsh (@Katy_marsh86) reported

    @Xplornet Book your upgrades during off-peak hours. Jesus Christ, you literally picked the WORST time to do it. My internet was out for two hours in the middle of my (and everyone else's) work day. It looks like it'll take new government regulation for you to get some common sense.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet why would ur customers care about a farm, what they need is reliable service, not a link to something that absolutely will not work on ur network.

  • RektifyCrypto Rektify (@RektifyCrypto) reported

    @Xplornet I thought your service couldn't get any worse, but it has. Now I am literally forced to build my own cell tower, I don't care if there are laws preventing me from doing it, it's already done. You're about to lose 300+ customers in my area. SO **** YOU!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @StarBuck_83 @Xplornet Is it bad that I'd actually kill to have your tested upload speed as my download speed? Hell, I'd kill to have *my* tested upload speed as my download speed.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Funny how they never ever take a picture of their own work. It's not like xplornet would flat out lie about these pictures that pop up randomly on their their twitter. I mean, xplornet lies about their speeds and reliability all the time, but these pictures they spam.... real?

  • lilrippy Ricky VanWeston (@lilrippy) reported

    @Xplornet My experience with you has been nothing but a disappointment. Congrats on the roll out of the 50 mbps service, now you might want to train your staff! 3 separate phone calls and 3 different answers on if the service is available to me. Sound acceptable to you?

  • willoagr Dave Elliott CCA On (@willoagr) reported

    @lammy9661 @Xplornet @TELUSsupport Yes Kevin ours is not working either. If other businesses offered service like internet companies offer service to rural customers they would be run out of town

  • lammy9661 Kevin Lamacraft (@lammy9661) reported

    Anyone else have issues with @Xplornet this evening... let me guess, the weather is causing issues... we can control the Mars rover from earth yet we can’t provide reliable Internet to rural customers?? Great opportunity for @TELUSsupport to step up and fill the void...tiring😡

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @StarBuck_83 @Xplornet I feel especially bad for you since Silo (by all accounts) was decent, and overnight it went to ****. I moved from the city where I had 175mbps fibre. Knew what I was getting in to. Knew it would be bad. Was fully prepared for it... It sucks, but at least I planned for it.

  • WeatherLandG 🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported

    @lammy9661 @Xplornetsuppor1 My son asked the other day why we didn’t have Xplornet. A friend of his has it and, I guess has little issues for gaming. I told him because i want it to be functional more often than not and Xplornet has an awful track record.

  • SarcasticElder Sarcastic Elder (@SarcasticElder) reported

    @Xplornet just wondering if there has been any reported problems, specifically in the Prince Edward County area, close to the Bay of Quinte? Been rough all week but the last two days have been horrible.

  • SteveVanCry Steve Van Cryenest (@SteveVanCry) reported

    @Xplornet I haven't had service in 24 hrs on the LTE network in Sk. When I phone I get a recording saying in Sk. Slow speeds and periods of interruptions!!! I HAVE NOTHING!!!

  • StarBuck_83 ✨StarBuck_83✨ (@StarBuck_83) reported

    by allowing us to remove xplornet from our lives completely my bill is $145 dollars a month for "up to" 25Mbps with unlimited download... it's pretty sad that I don't even get 3Mbps anymore. I get there is more pressing matters at hand then my **** internet but the ones suffering

  • StanYLZ Stanley Zhang (@StanYLZ) reported

    @Xplornet Why is explorenet signal always bad in midnight? Is it a scheduled downsizing?

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