Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 31
Edmonton, AB 19
Halifax, NS 17
Calgary, AB 13
Rapide-Danseur, QC 6
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Winnipeg, MB 4
Grande Prairie, AB 4
Regina, SK 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • rainkeltoia42 Alicia Cram (@rainkeltoia42) reported

    @Xplornet @NicGignac There are lots of people waiting for your update on the NB outage. Like no ETA from your tech support AT ALL. Any info?

  • randsmarchants Richard (@randsmarchants) reported

    @Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service

  • MadsTS Mads Sandbakken (@MadsTS) reported

    @Kanye_Invest Are you on @Xplornet as well? The provider of poor internet in rural Canada? That have literally gauged on me for years. Thank God they finally getting some competition. And will probably soon be bankrupt as loyal long time customers are not valued.

  • TheRealRevJames Platypus of Death 🇨🇦🏒🌮 (@TheRealRevJames) reported

    @EamonCyr @Ougrew12 I live in a very rural area that only offered Bell DSL or Xplornet, both are terrible. Starlink became available here, and I signed up, immediately. I haven't regretted for a minute.

  • very_sherrie Sherrie Stoodley (@very_sherrie) reported

    @Juleflower @Xplornet I am off of the Gulf Shore Rd. and without Xplornet as well. It has been a problem for weeks, many calls made and no results! Why isn't the tower fixed yet? Why do we have to pay for a service we are not receiving?

  • tracyeboyce Tracy (@tracyeboyce) reported

    @Xplornet Any update on the webmail outage ??

  • dgouldca Derek Gould (@dgouldca) reported

    @JimCaseNL I have a dish at my cabin; marginal cell reception, not enough signal for xplornet, but other than an occasional dropout for a few seconds, Starlink works fine.

  • davidreddekopp David Reddekopp 💉💉💉 (He/Him) (@davidreddekopp) reported

    @Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)

  • XyoticTV Nathan (@XyoticTV) reported

    @Xplornet is probably the most ****** ISP out there. My family of four pays for the 50MB LTE package, and half the time we can’t keep connected. It’s currently 1:30AM, I’m the only one awake using the internet at home, and I’m still getting frequent disconnections. #Xplornet #Wtf

  • AJTHREEHFILMS AJ3H FILMS (@AJTHREEHFILMS) reported

    @Xplornet @rainkeltoia42 A discount on the service would be nice. 👍

  • XyoticTV Nathan (@XyoticTV) reported

    @Xplornet We have called you a dozen times since having our service setup last year. Nothing changed.

  • Juleflower Julia Wilson (@Juleflower) reported

    @Xplornet Our internet has been out for 3 weeks now. Dan R drive in Pugwash NS. Still no solution from your company.

  • very_sherrie Sherrie Stoodley (@very_sherrie) reported

    @Xplornet how long do we have to wait for an internet connection that doesn't drop several times a day? I called you today and was told there is a problem with the tower & they don't know when it will be fixed... not acceptable!

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Rain causing no satellite signal > TV and Xplornet. First time my Xplornet is affected

  • CrxptoWingMan Crypto WingMan (@CrxptoWingMan) reported

    @Xplornet With no accountability to your customers. You do suck. Your up to 5mb 10mb 50mb etc with no guarantee minimum. I had many problems with your system. Oversold towers is not a problem with people flocking to Starlink now is it?

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