Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 14
Edmonton, AB 13
Ottawa, ON 9
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Grande Prairie, AB 4
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
Rapide-Danseur, QC 3
North York, ON 3
Regina, SK 3
Dieppe, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Orléans, ON 2
Creston, BC 1
Maugerville, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @SpaceX and @elonmusk must see how I treat my current ISP @Xplornet and think, "man I don't think we could handle it if we were on the end of that abuse" and that's why I still can't get service.

  • geordansaunders geordansaunders (@geordansaunders) reported

    Dear @elonmusk , please send @StarlinkPage to rescue me from the garbage fire hell of @Xplornet . I’ll do anything!

  • T_CIark Tristan Clark (@T_CIark) reported

    @Xplornet our family has already put down a deposit for @elonmusk internet, So long to 300$ ******* Monthly Internet bills and goodbye to ur Buisness

  • GavinDawn Dawn Gavin (@GavinDawn) reported

    @Xplornet We’re out again , and because I have a job and can’t sit on hold all day , I can plan my Friday night to sit on hold waiting for service . Used 3 gigs of phone data last night for a meeting ... cheers to Friday night , let’s see did you restart your router ... duh.. of course

  • myles_kin Myles Standish Kin Folk (@myles_kin) reported

    I can't wait for my #Starlink to arrive so I can finally drop @Xplornet !!!! Xplornet service is absolutely the worst, customer service is garbage and they actually sold us a plan that they can't even provide and they outright admitted it!! 50Meg my ***!! #goodbyexplornet

  • HigginsRon Ron Higgins (@HigginsRon) reported

    Trapped with having to use @xplornet (for now). OMG it is slow the last 2-3 weeks, need to keep rebooting router, big lags in virtual meetings - sooooo frustrating. @SpaceXStarlink charging too much for BETA while having to keep carrying XP due to beta downtimes to ensure uptime.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    A day in the life of an @Xplornet customer, "waiting forever for simple tasks" edition. Me: Hey Google Assistant: <20 second pause> Hmm, something went wrong. Try again in a few seconds.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Someone let me know today that @Xplornet would be happy to talk to me if I reached out to them. I've tried guys. Dozens of times. The last time a tech came the situation got worse not better. At this point I'm just biding my time until I can get service elsewhere.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Spoke too soon. Speeds fell off a cliff. Why is this so hard? How is Xplornet so bad at this? And I'm over my data for this billing cycle on mobile so it's stuck at 512kbps now for another four days. Ugh.

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @loogie33 I'm currently with Xplornet, such a joke of a company. I'm in the service area for Starlink, have the invite and want to jump on it, just want to make sure I don't have to cut down a tree or two.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Number of times Nest has emailed me to say "your camera is offline" today: four. Thanks @Xplornet. Your service is the best at being terrible.

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet Going to be pretty happy to get rid of Xplornet myself too. Capped bandwidth for ridiculous costs, throttled, never get the speeds I apparently pay for, list goes on. Hopefully ordering my Starlink shortly, already got the location invite.

  • Leifgus85 Leif Gustavson (@Leifgus85) reported

    So Xplornet is discontinuing satellite internet service March 5. Have to switch to LTE. I have trees around my house so they tell me I have to buy a telephone pole. Set it up outside the yard and bury the line through 6 rows of trees back to my house... but can’t be over 200 ft?

  • BeanBoBean NeenerNeener (@BeanBoBean) reported

    @spearster55 @SpaceX @Xplornet This may be a stupid question but are there data caps?

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet I noticed the service get *real* shitty when they got bought out late last year by an American company.

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