Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 29 |
| Montréal, QC | 26 |
| Edmonton, AB | 20 |
| Calgary, AB | 13 |
| Halifax, NS | 13 |
| Rapide-Danseur, QC | 5 |
| Winnipeg, MB | 4 |
| Grande Prairie, AB | 4 |
| Brampton, ON | 4 |
| Ottawa, ON | 4 |
| Dieppe, NB | 4 |
| Regina, SK | 4 |
| Kitchener, ON | 3 |
| Fredericton, NB | 3 |
| Gatineau, QC | 3 |
| Pictou, NS | 3 |
| Provost, AB | 2 |
| Dartmouth, NS | 2 |
| Guelph, ON | 2 |
| Moncton, NB | 2 |
| Hamilton, ON | 2 |
| Flin Flon, MB | 2 |
| Smithville, ON | 1 |
| Kamloops, BC | 1 |
| Vancouver, BC | 1 |
| Macklin, SK | 1 |
| Brantford, ON | 1 |
| Spruce Grove, AB | 1 |
| Mississauga, ON | 1 |
| Saint John, NB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Lennox Harrison
(@Kester1990) reported
@GMWald @Xplornet It WAS great service back when it was CCI WIRELESS.
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Iain Reid
(@IainReid10) reported
So happy to have made the switch to @The_Vianet fibre internet. Goodbye @Xplornet - we will not miss your incredibly slow speeds and poor technical support.
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Lennox Harrison
(@Kester1990) reported
@Xplornet Outages. Intermittent signal drop out. Slow. On site tech is undermined and given few resources to resolve equipment issues. And all for $104.99 per month. Overall very dissatisfied with the service.
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Jim C 🇺🇦
(@jchliboyko) reported
Hey @xplornet, maybe hire a second bloody employee. I’ve come in to Virgin to get my phone off your service, which I never signed up for in the first place. We’re on our fourth f**king hour of this. Smarten up. #xplornet
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The Wrestling Squid
(@TheSquid99) reported
@Xplornet yo. Your **** sucks
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chris
(@chrisveitch) reported
@elonmusk Hey elon I live in erin Ontario and they were supposed to run fibre but somehow they did across the street and we have slow internet with xplornet 5mb isn't enough can't even hook are security cameras up because it's so slow
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The Quadfather ♿
(@wheelerreborn) reported
@Krommsan @Xplornet The boss is thinking about getting it for his house but I think they are gonna go with shaw for at the shop in town till he sees how good starlink is and thier customer service is.
-
Moderate Steve
(@little_ditty_no) reported
@Xplornet Hi folks. I need to password protect my WiFi. This should be easy but it's not. Can you scrap the IP router network nonsense and give us the option right on myxplornet's website?
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Elle
(@LovelyLadyLinda) reported
@Xplornet network down?
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Cindy Sternberg
(@SternbergCindy) reported
@Xplornet you guys, my internet is running at 71, normal is 120. Is it a problem on your end, or these sunny skies?
-
Xplornet
(@Xplornet) reported
@JonesSebastian sorry to say that these circumstances are beyond our control. We will be able to migrate the vast majority of our affected customers to a new Xplornet service option. We are reaching out to our affected customers well in advance to discuss other service options that we can 2/3
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Pip
(@saskiaages) reported
@Xplornet Within a week AGAIN xplornet is down. After AGAIN paying good money for a tech to fix their OWN equipment. Has anyone, a single household got one ONE good story of xplornet service??
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Pip
(@saskiaages) reported
@Xplornet The promised speeds are fraud. That is the MAX speed in reality you are lucky if you get a connection. At all. And not Put Of Range or No Internet signal. Then u pay 70 to have a tech visit after days of dealing w 40 minute waits, repeated tech conversations and on it goes. Enjoy
-
Peter
(@chucklz86) reported
@Bell_Support it's been a week since in had anything close to stable service. Your call centre is useless as you have given no consideration to your rural customers. The agent last week literally laughed at my issue and was extremely aggressive. It's time for @Xplornet I think
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Ali Pruitt 🍩🎤
(@alipruitt) reported
@Xplornet My family has been waiting for you to come bring them service in the 1000 Islands. Currently running with no connection - what gives?