Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 31
Toronto, ON 29
Halifax, NS 19
Calgary, AB 14
Edmonton, AB 12
Rapide-Danseur, QC 7
Winnipeg, MB 5
Ottawa, ON 5
Dieppe, NB 4
Grande Prairie, AB 4
Orléans, ON 3
Gatineau, QC 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Cambridge, ON 2
Mississauga, ON 2
Regina, SK 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1
Westerose, AB 1
Chatham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • MikeWitkowicz Mike Witkowicz (@MikeWitkowicz) reported

    @TerryHyra @Xplornet @starlink 1/2 I think all Canadian internet suppliers went to the same school of customer service, it would be titled "how to own a position and piss off your subscribers". BellMTS this week was no better, deal for 2 years to "new" subscribers significantly cheaper for 2 years.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    My internet isn't working because I'm using it too much. According to Xplornet. That's a laugh, considering we can't use it at all. Google wifi says I'm using 0.2mbps down and 0.3mbps up (when it's actually working). Hardly saturating the connection right?

  • HannahBeck17 Hannah Beck (@HannahBeck17) reported

    @KT_Koop @Xplornet This!!!! Craig purchased one of the packages from Elon Musk because we were offered it. Not sure when it will arrive but hopefully it's better. He works from home (all the time not just during Covid) and it's been awful

  • stevesbizzs Stephen Lee (@stevesbizzs) reported

    @Nick62289935 @Xplornet @moseleywilliams I agree Nick, as an Xplornet customer we've had little to no internet for weeks now and the technicians they send out have no explanation. We suspect they've made changes to our service or the traffic management policy is restricting our bandwidth instead of what were paying for

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams I don't even pay for it and I complain its that bad its ******* garbage Mexico has better internet the moon has better internet and that's not a joke it true the moons internet is run by nokia and its 4g xplornet is ******* ****

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams as i struggle to watch 720p you internets not even worth paying for can't wait to switch if I was paying for what we were getting I would have switched to bell by now even tho I'm moving your service and company is a 20-year joke i am surprised you have not been sued

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams my internet issues are being looked into I will remove the tweets if it is resolved

  • keithwawanesa Keith Murray (@keithwawanesa) reported

    @TerryHyra @Xplornet @starlink Starlink will be no better a year from now. They will over subscribe their service and speeds will be back to Xplornet quality.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @charlie1105 That's right Charlie, call their support department to have them explain how to unplug/replug for 4 minutes of half-decent service...only to need to do it again, and again... Don't call too often though...they'll block your number like they did to me.

  • Braydoon04 Braydan Partridge (@Braydoon04) reported

    @Allisonfarms @dennydenny1020 50mbps minimum download speed 150 top our TELUS hub and past xplornet internet has never topped 20 in the past decade being a couple miles away I imagine yours is no different better get on it Bradley!

  • chopperface69 Chopper Face Posting his Ls Online (@chopperface69) reported

    @TekSavvyBuzz @CBCNews Terrible! I know people who live or have cottages that far out and the best option is Xplornet which I had as my only option for about a year. 100gb cap and speeds too slow for streaming. When I called Bell they said they’d do a campaign if they ever made it to my house.

  • RektifyCrypto Rektify (@RektifyCrypto) reported

    @Xplornet @moseleywilliams Just canceled your service, I got my Starlink today and was connected in under 5 minutes, 3 seconds later I called you losers to cancel. Goodbye forever!!!

  • thepooppack mas (@thepooppack) reported

    now that all xplornet customers are leaving the service just got better??? so ur tellin me there was too many people

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @moseleywilliams Sure wish I had access to internet. Sadly, I'm an Xplornet customer...

  • BethanyFontaine Beth (@BethanyFontaine) reported

    Parents don’t have wifi and haven’t had it since yesterday, no help on the phone either, kids missed classes and now gunna miss jets game soon😒 @Xplornet @XplornetES

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