Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 32
Toronto, ON 31
Halifax, NS 17
Edmonton, AB 16
Calgary, AB 14
Rapide-Danseur, QC 6
Regina, SK 5
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • timastle Tim Astle (@timastle) reported

    @Xplornet When is this coming to the Kingsclear tower? The slow rollout and Xplornet degrading my plan has me eyeballing Starlink. Please speed up your rollout and let us know your plans. If Starlink is aiming for 300 mbps download, what are your plans?

  • myuther_ Myuther (@myuther_) reported

    @Cre8iv_Canuck @Xplornet yeah i feel ya. used to have xplornet and they are probably the WORST internet provider out there. if there is any other available, take those instead, anything is better than it

  • Jesticul8Wildly Jessica VanDusen (@Jesticul8Wildly) reported

    @Xplornet Honestly, I don’t see how phone call is going to remedy two full days of spotty service due to “maintenance” after reviewing a robocall warning the day before. I had to scramble to reschedule meetings and work from my cellphone. If I have data overages, can I send you the bill?

  • Debbie_L62 Debbie (@Debbie_L62) reported

    @Xplornet I'm a Frustrated customer! My internet in eastern Ontario has been either extremely slow like Dial-up or nothing at all! This has been going on since June 10th! With multiple calls and still hasn't been resolved!! I have to use my data on my phone to do schoolwork!😡😡

  • ameyaD16 Ameya Dalvi (@ameyaD16) reported

    @Xplornet Your customer service is as bad as your internet service. They cant help me at all. Such a bad experience

  • iwillconsumeyou Rotard (@iwillconsumeyou) reported

    @Xplornet Nobody can work or learn from home with your ******* dog *** service

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @jcalder1983 @TELUSsupport Bell is no better the last little bit. I actually have to use my garbage @Xplornet when I’m at home.

  • SHARKEY16 Clark Cunningham (@SHARKEY16) reported

    Who out there is having problems with Xplornet!? Bad, slow connections & to make it worse we received direction from a CSR during the MB/Ont border shutdown, as a direct result our service is minimal at best, thanks 4 the advice! Ya might wanna do something about it @APlenehan 🤔

  • Q2uSue Suelynn Peters (@Q2uSue) reported

    @BrentHCameron @Xplornet @elonmusk You’re playing for a non existent service.. limited choices and at best mediocre. It’s such a joke.

  • norah_travis Norah Travis (@norah_travis) reported

    @Xplornet 3-days in a row losing service - what’s going on? Mon. Jun 14 for 5-hrs. Tues., Jun 15 only little over 1-hour. Today it’s 1.5 hrs & counting. Wait time for response by phone said 20-mins but 40-mins still waiting. I can’t work; kids can’t submit final assignments.

  • ModemDog Modem 🔜 AC 2022 (hopefully) (@ModemDog) reported

    @nielsernest @Xplornet I’m going through the exact same hell. Xplornet won’t give you the service you pay for, never count on them. Ever.

  • twistedroutes Twisted Routes (@twistedroutes) reported

    @SpaceXStarlink any plans to expand beta in Ontario, or just make the service available? Waiting until October feels unbearable. Also, will it be seasonally pause-able like existing services (xplornet et al)?

  • IainReid10 Iain Reid (@IainReid10) reported

    @xplornet Your service is dead in Bradford, ON right now. Any news?

  • Logan42395323 Its_kinger (@Logan42395323) reported

    @builtbyageek @Xplornet Your so lucky because they don’t care about anybody in my neighborhood they are such a terrible company and they Robb money this is coming from a 14 year old

  • Kitana_Prime Panda | KP @ 🏠 (@Kitana_Prime) reported

    Hey @Xplornet, my wife currently has our 2 month old and there is no cell service so she relies on your services for wifi call and text. I can't even reach my them consistently right now. She's been without services for 2 days, gonna need you to do better.

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