Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 64
Montréal, QC 63
Halifax, NS 38
Calgary, AB 20
Edmonton, AB 14
Ottawa, ON 14
Charlottetown, PE 13
Dartmouth, NS 11
Angus, ON 10
Winnipeg, MB 9
Brampton, ON 9
Moncton, NB 6
Cambridge, ON 6
Mississauga, ON 6
Kitchener, ON 6
Hampton, NB 6
Red Deer, AB 5
Spruce Grove, AB 5
Caledonia, ON 4
Vancouver, BC 4
Québec, QC 4
Gatineau, QC 4
Regina, SK 4
Maple, ON 3
St. John's, NL 3
Etobicoke, ON 3
Oakville, ON 3
London, ON 3
Stettler, AB 3
Saskatoon, SK 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Etalon9a Pierre Archambault (@Etalon9a) reported

    @Xplornet internet has been down all day in Rockland. Wendover tower.

  • charlie1105 Charlie Walker (@charlie1105) reported

    @Xplornet @chriswtburke A) they're not sorry, and B) if you do provide them with your account info, they'll block you from contacting support in the future. This company provides an awful service, and then refuses to actually offer any support or assistance.

  • PennyOlo Penny Olorenshaw (@PennyOlo) reported

    @Piccia @Xplornet To be fair, we are on a wireless system, and it isn't always this slow, but we would kill for 600mbps. I can't even imagine how fast that must be. Like blinky-fast!

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @ReNewCanada @MBGov @Xplornet Well the Pugwash NS tower tonight is giving me .38 download even though I am paying for up to 50. Can’t watch anything tonight. Good like with this terrible service Manitoba. Do you really want to give a service like this to our First Nation friends??

  • CdnARS_VE4PER CdnARS VE4PER (@CdnARS_VE4PER) reported

    @Xplornet always same thing I get higher cost plans to give me better max speeds then hardware tower node handling capacities exceeded latencies of 5000 ms & choppy intermittent connections Calls to tech support have never resolved the issues; boils down to deficient network

  • BeeBopBooBop the Cobblestone Farm (@BeeBopBooBop) reported

    @Xplornet hi - internet is down Paris - please fix

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Your company has tried to fix this issue 50 times with no luck. Some nights I cannot even watch a movie with downloads of 1

  • Birdm0use Birdmouse (@Birdm0use) reported

    @Xplornet My internet is down... why u no call back...

  • charlie1105 Charlie Walker (@charlie1105) reported

    @XplornetES #FunFactFriday Xplornet is the worst internet provider on planet earth, and are doing their best to make sure that Canada will never feature in that list by taking your money and refusing to provide an internet service.

  • alexzeglen2005 Alexander (@alexzeglen2005) reported

    @Xplornet Don't buy this internet they are a scam and they literally made it so our satellite would not get internet for a week and a half and we still needed to pay for the internet guy to fix it this happend like 5 times Xplornet ar just a hole bunch of retards that run a legall scam

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Upgrade your terrible Pugwash, NS tower

  • tgdegner Terry Degner (@tgdegner) reported

    @Xplornet garbage

  • AlbertKamps Albert Kamps (@AlbertKamps) reported

    Xplornet wireless connection speeds are approaching dialup. Help desk wait times are approaching those of CRA or AHS. Bring on starlink.

  • Jodie_Ryan Jodie (@Jodie_Ryan) reported

    @Xplornet Today was our 7th installation appointment we had booked, with no communication & no one showed up. We have now had 3 no shows, 2 where people have showed up (without equipment), and 2 where no one even contacted us to cancel. Embarrassing beyond belief.

  • motordes47 Des Cartier (@motordes47) reported

    @WellyAdvertiser I have objections as soon as I hear the name Xplornet. Never had more inconsistent, poor service.

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