Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Co_opCate Cate (@Co_opCate) reported

    @ONTSpecialNeeds Bell was cheaper. Maybe $80 per month. But it was slow. So bad that we ended up getting Xplornet as well (so 2 internet providers) and tethering off of phone data as well. Starlink is much better.

  • AaronShmyr AaronMikkel (@AaronShmyr) reported

    Hey @Xplornet get it together. Your service sucks during demand time. Next call will be to @SpaceXStarlink. $100+ a month is a joke for what you’re providing us!!! It’s Christmas Day and my internet won’t work.

  • BoydinNL Boyd Merrill (@BoydinNL) reported

    @Xplornet has got to be the worst most frustrating internet service provider in the world! Terrible. #awful

  • WundringCruiser Sabrina McDonald (@WundringCruiser) reported

    @Xplornet It apparently also means that you ignore any tweets regarding your service being down for the entire day?

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Goodblaatsiaq. Any Nunavummiuqatik with Xplornet having signal problems too? I been having issues since Sunday when it's usually consistent. So far only time its off is when they're doing maintenance

  • txwikinger_ea txwikinger (@txwikinger_ea) reported

    @Xplornet is all your staff already on #Omicron isolation leave or why is your Internet not working?

  • FeministHousew1 Just_A_Small_Town_Girl (@FeministHousew1) reported

    What a surprise! Again tonight our wonderful service with @Xplornet is out! Amazingly though we had 4.5 hours today when it sort of worked! So glad a Tech came out 3 weeks ago and "fixed" it. Perhaps it is what I have said 100 or more times, the equipment doesn't work properly!!

  • chalackd Dan Chalack (@chalackd) reported

    @SundanceConstr1 @elonmusk We switched to a smaller local wireless ISP a few years back to get away from Xplornet and their overpriced garbage satellite. Now they've bought out our ISP and already tried to kick us back to their satellite... Definitely looking at moving to Starlink as well.

  • DJLO whatajokeffs (@DJLO) reported

    @Xplornet Please enjoy fixing your broken service for your paying customers.

  • KittensCoat KittensCoat ♡ Accessories (@KittensCoat) reported

    @kylebryson10 @Xplornet Try never receiving it, and still paying their god awful prices.

  • FeministHousew1 Just_A_Small_Town_Girl (@FeministHousew1) reported

    16 hours now @Xplornet my internet has been down. It was out for 8 hours yesterday and 5 the day before. My kids are doing distance learning for school and need working internet to do so. Can someone explain why it's been consistently happening for days on end

  • thinkinggal22 Rose (@thinkinggal22) reported

    @brianlilley Eventually they will all just go back to TV because to be honest, the quality of these streaming services on most internet services that we can afford is terrible. None of these actually can stream on basic xplornet service. So not sure what all the hype of this is.

  • HolmesWil William Holmes (@HolmesWil) reported

    @Xplornet Your customer phone line is busy. (And full of noise) Do you use Xplornet to carry your customer service? That would explain it.

  • JordanKennard13 Jordan Kennard (@JordanKennard13) reported

    Can't wait to get rid of @Xplornet this week. 100% will not miss their ****** service all around. Not worth a penny, and penny's aren't even a thing anymore #fixyourgarbage #fuckxplornet #dialupworksbetterthanyou.

  • nmcintyre1986 Nate Mcintyre (@nmcintyre1986) reported

    @Xplornet And again. 2nd long outage tonight in fact. I haven’t had internet more than I have.

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