Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 28
Edmonton, AB 20
Calgary, AB 14
Halifax, NS 13
Brampton, ON 5
Ottawa, ON 5
Rapide-Danseur, QC 5
Winnipeg, MB 4
Grande Prairie, AB 4
Moncton, NB 4
Dieppe, NB 4
Regina, SK 4
Kitchener, ON 3
Fredericton, NB 3
Gatineau, QC 3
Pictou, NS 3
Provost, AB 2
Dartmouth, NS 2
Guelph, ON 2
Hamilton, ON 2
Red Deer, AB 2
Flin Flon, MB 2
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1
Spruce Grove, AB 1
Mississauga, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet I noticed the service get *real* shitty when they got bought out late last year by an American company.

  • Ougrew12 Phil 🇨🇦🌱🚜 (@Ougrew12) reported

    @spearster55 @SpaceX @Xplornet an ISP I used to work for charged $78/mth before taxes for a 1.5mbps wireless point to point service .. unlimited usage of course. Glad to see this coming out, clean up some competition.

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @eaoliver Can't be as bad as Xplornet is right now I hope lol I'm supposed to get 20mb/s down and hardly even crack 10mb/s most of the time, plus a beautiful 1mb/s up lol

  • geordansaunders geordansaunders (@geordansaunders) reported

    Dear @elonmusk , please send @StarlinkPage to rescue me from the garbage fire hell of @Xplornet . I’ll do anything!

  • SkidMania SkidMania ******** Reviews (@SkidMania) reported

    @spearster55 @SpaceX @Xplornet My dad is also on Xplornet, how much better a service is Starlink?

  • The1TrueBioWolf BɪᴏWᴏʟғ (@The1TrueBioWolf) reported

    Alright I'm sold, where do I sign up for @elonmusk 's fancy new space internet? My Xplornet is down again and even my cell network is freezing up. How's a dude supposed to game or watch my fellow oddballs on the YouTube?

  • Leifgus85 Leif Gustavson (@Leifgus85) reported

    So Xplornet is discontinuing satellite internet service March 5. Have to switch to LTE. I have trees around my house so they tell me I have to buy a telephone pole. Set it up outside the yard and bury the line through 6 rows of trees back to my house... but can’t be over 200 ft?

  • HigginsRon Ron Higgins (@HigginsRon) reported

    Trapped with having to use @xplornet (for now). OMG it is slow the last 2-3 weeks, need to keep rebooting router, big lags in virtual meetings - sooooo frustrating. @SpaceXStarlink charging too much for BETA while having to keep carrying XP due to beta downtimes to ensure uptime.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    A day in the life of an @Xplornet customer, "waiting forever for simple tasks" edition. Me: Hey Google Assistant: <20 second pause> Hmm, something went wrong. Try again in a few seconds.

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @loogie33 I'm currently with Xplornet, such a joke of a company. I'm in the service area for Starlink, have the invite and want to jump on it, just want to make sure I don't have to cut down a tree or two.

  • CowInverted InvertedCow (@CowInverted) reported

    my Stable Highspeed service that @Xplornet is providing is "Up to" its normal quality. I can't even load the speedtest page to see how slow it is! @SucksXplornet I think I should start paying them "Up TO" the amount they demand on the bill based on the same "quality"of service

  • BeanBoBean NeenerNeener (@BeanBoBean) reported

    @spearster55 @SpaceX @Xplornet This may be a stupid question but are there data caps?

  • Xela_Nitram Greensville AM (@Xela_Nitram) reported

    @spearster55 @SpaceX @Xplornet Once fully built out, Starlink is intended to serve 485,000 connections in the US at 100Mbps. That's just under 0.15% of the population. The entire network is limited to 48.5Tbps. For perspective, the company I design for supports 46Tbps through a single ethernet switch

  • timkingsbury tim kingsbury (@timkingsbury) reported

    @GarthTwitchell Well there is room for real high speed upload (10mps) & download (min 25 mps) at less cost & better service than Xplornet so if @magenetworks can do that I'm in. If they are another "want-to-be" at big $ & false promises then no interest!

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @spearster55 @SpaceX @Xplornet Going to be pretty happy to get rid of Xplornet myself too. Capped bandwidth for ridiculous costs, throttled, never get the speeds I apparently pay for, list goes on. Hopefully ordering my Starlink shortly, already got the location invite.

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