Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Calgary, AB 9
Ottawa, ON 8
Winnipeg, MB 7
Caledonia, ON 6
Vancouver, BC 4
Kitchener, ON 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Mississauga, ON 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Flin Flon, MB 1
White Rock, BC 1
Okotoks, AB 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • LegacyCanadian Canadian Permaculture Legacy (@LegacyCanadian) reported

    @Xplornet Meanwhile, I am calling your customer service every single night because our internet goes to 50 kbps and 30k ping from 6pm till midnight every single day. Thats on the top plan. Wait times on the call are 3 hours, so its obviously not just me. 6 months of this.

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet And all the Xplornet customers in that area lost whatever service they had.

  • drewfurn Drew (@drewfurn) reported

    @Xplornet Seriously... I’ve been on hold for 3 hours trying to get someone to check my satellite and this is what you guys post... you obviously are way way out in left field when it comes to customer service.. what is going on with your company

  • MadsTS Mads Sandbakken (@MadsTS) reported

    @xplornet @bellmobility thieves! I pay so much for internet every month, but no break for this long time user during Covid lock down. Feel so tough to be taken advantage off over and over with poor plans and no competition. I pay over 10 K for internet annually #nunavut @CRTCeng

  • DTimchishen Darcy Timchishen (@DTimchishen) reported

    @wheatiepete @Xplornet Thx. Will do that. We have good cell service here. Sorta. Tower is 3.5 miles away

  • FuzzyGross DaveMcG (@FuzzyGross) reported

    Its amazing how much @Xplornet cares for their customers. After multiple tweets, emails, phone calls(with no answer or call backs) I still haven't heard from them or been provided the service that I am paying for. Lucky for me the CRTC seems to have taken my complaint serious

  • ClayBreakerAB Dan (@ClayBreakerAB) reported

    @HeatherPaddle @GregBecause Canadian tax payers give money to companies like @Xplornet via grants to supply service to remote locations. They are THE worst ISP on the planet. Everything is wide open for your 30 day trial, then they put the brakes in and your locked into a 2 years with unusable internet

  • wheatiepete Trevor PETERSEN (@wheatiepete) reported from Red Deer County, Alberta

    @DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.

  • Emma_McPerry Em 🤠 #Earper4Life (@Emma_McPerry) reported

    @TheSciFiBard And I am with Xplornet a satellite internet and it’s crap! Lol

  • markobilal Marko Bilal (@markobilal) reported

    @Xplornet You are the worst garbage provider I've used since Rogers. Limiting bandwidth for a rural area and capping speed in 2020. I hope Musk buries you

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet @UWCCanada It physically made me ill to hit the like button on one of your tweets, but anything that helps people in need I'm all for. Maybe now you could help your customers and provide the services you advertise?

  • jamesbergeron James Bergeron (@jamesbergeron) reported

    @xplornet I think your bandwidth policers are broken. I start downloading at 1Mbps about 2 mins later it drops to 20kb/s and my internet goes completely down. Pause download, wait 1 min, resume and it goes to 1Mbps and drops to 20kb/s again. Like clockwork!

  • JamesWh52280846 James White (@JamesWh52280846) reported

    @Xplornet Since you are delivering a steady 30.9 KB/s I suppose I should cancel all of my streaming subscriptions, and dust off my old 28.8 baud dial-up modem b/c I sure as hell can't watch anything. You should be ashamed of the "service" you "provide".

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @Irngutaq2 It’s been up and down everywhere I think even extra slow for @Xplornet today in Iqaluit

  • NLpicker Keith (@NLpicker) reported

    @Larry_Short @RamonaDearing Xplornet already offers satellite high speed internet to the province, will starling be a better service ?

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