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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Winnipeg, MB 4
Cambridge, ON 2
Edmonton, AB 17
Mississauga, ON 7
Toronto, ON 38
Montréal, QC 39
Waterloo, ON 1
Toronto county, ON 6
London, ON 1
Vaughan, ON 1
Regina, SK 1
Halifax, NS 19
Vancouver, BC 7
Calgary, AB 9
Red Deer, AB 1
Ancaster, ON 1
Brampton, ON 2
Bridgewater, NS 1
Dartmouth, NS 1
Deux-Montagnes, QC 1
Guelph, ON 2
Bells Corners, ON 1
Grande Prairie, AB 4
Saskatoon, SK 3
Spruce Grove, AB 1
Omemee, ON 1
Ottawa, ON 6
Gatineau, QC 1
Moncton, NB 2
Dieppe, NB 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • kavs86
    ☘️Seán Caomhánach ☘️ (@kavs86) reported

    @voiceshapes I use Xplornet because Bell up here is slower than dial up. Still use the modem that came with it and have no issues

  • JG98942814
    MightyJoeMaple (@JG98942814) reported

    lol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?

  • Shuswapgigi
    G. Louise (@Shuswapgigi) reported

    @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

  • cattlemen1979
    @cattlemen (@cattlemen1979) reported

    @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

  • MJcalifornia3
    Ginny girl ☯️ (@MJcalifornia3) reported

    @xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney

  • Lucas_Bourque_
    Lucas Bourque (@Lucas_Bourque_) reported

    Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

  • KKoolyk
    Palliser Triangle Ag Project (@KKoolyk) reported

    @BantrySeedman It’s been by far the best rural internet we’ve had. And price point. Had Xplornet (garbage), then Rogers Rocket hub (great speed but expensive), then Netago local company out of Hanna (was overall good, company sold to Telus and I hate Telus)

  • BJMMURPHY1
    BJMMURPHY 🇨🇦 (@BJMMURPHY1) reported

    Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?

  • Can_Libertarian
    Bennett Hunter (I am Canadian Libertarian) (@Can_Libertarian) reported

    @macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…

  • ChewyChewyChomp
    who cares (@ChewyChewyChomp) reported

    @xplore_ca is down again!!! Final straw. I’m moving my service to #Starlink @SpaceX

  • McneiceKelly
    Kelly McNeice (@McneiceKelly) reported

    @Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.

  • JasonDwright2
    Jason Wright (@JasonDwright2) reported

    @issaibahim84 @Bell_Support StarLink is 140.00 a month. We are up over 450 mbs on a Gen2 receiver. The Mini we have on the trucks ,we are seldom under 350 mbs even doing 65 mph down the highway. We had Bell,it went down more than my ex wife,samething with Xplornet,Telus. Starlink has been the best to date.

  • faey06
    Pat Compliance (@faey06) reported

    @GLGuevarra @xplore_ca Lucky you, it went down last night and is still off now - almost 24 hours

  • JessGreenfield
    Jess (@JessGreenfield) reported

    @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

  • loopholefarms
    Dean H. (@loopholefarms) reported

    @wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet

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