Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| Brampton, ON | 4 |
| Thurso, QC | 1 |
| Collingwood, ON | 1 |
| Maple, ON | 2 |
| Calgary, AB | 8 |
| Edmonton, AB | 13 |
| Mississauga, ON | 5 |
| Grande Prairie, AB | 5 |
| Ottawa, ON | 8 |
| Black Diamond, AB | 1 |
| Winnipeg, MB | 8 |
| Guelph, ON | 2 |
| Markham, ON | 1 |
| Caledonia, ON | 7 |
| Windsor, ON | 1 |
| Oakville, ON | 1 |
| Steinbach, MB | 2 |
| Quispamsis, NB | 1 |
| Halifax, NS | 3 |
| Barrie, ON | 1 |
| Kitchener, ON | 2 |
| Moncton, NB | 1 |
| Montréal, QC | 9 |
| Coquitlam, BC | 1 |
| Rapide-Danseur, QC | 2 |
| Cambridge, ON | 2 |
| Airdrie, AB | 1 |
| Waterloo, ON | 1 |
| Milton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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T Skomro (@tskomro) reported@Zach_Fleisher @Xplornet Also: this pandemic has taught me how awful rural internet really is.
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@RGDancingMan (@RGDancingMan) reported@RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet
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Kyle L. (@MajorMiner3000) reported@huhwhatya @Xplornet Dont sign on with Xplornet, they are predatory and do not give service as advertised. Try to find ANY other alternative.
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask (@AlwaysARedhead) reported@IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.
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lt pete mitchell (@ltpmitchell) reportedJust got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.
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Aroz🍥 (@ItsAroz) reported@Klink89 @terry_seguin pt.2, however monthly it is around $100-120 CAD i believe.. in my personal opinion i feel like it's definitely worth the money as overall you'll have a more reliable service that is constantly looking to improve their product/service unlike Xplornet..
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Aroz🍥 (@ItsAroz) reported@Klink89 @terry_seguin i currently have Xplornet, and it is god awful for sattelite internet, i've pre-ordered Starlink back in early may or so, have still been waiting for global launch as beta testing isn't currently available in my area of Quebec Canada; Starlinks initial cost is a hefty 700 CAD
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Dan Nichols (@DanNichols73) reported1/2 @APLenehan finding you on Twitter is faster than through corporate office why is that?? You should be all over my issue today or one of your assistants at the very least. Because @XploreMobile and @Xplornet have no clue how to treat customers. I’ve been lied to and misled..
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Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reportedHeavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet
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tsaloranta (@tlsaloranta) reported@LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.
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DingDongTheRatIsDead (@MIchelleP8844) reported@Julie_foxy @Xplornet We live in a rural area so our internet provider sucks. I’ve been on the waiting list for Starlink since February.
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Julie (@Julie_foxy) reported@MIchelleP8844 @Xplornet oh wow. that was happening to me awhile back but my internet provider came and fixed the wiring issues outside. Hope you can get that fixed. I know how annoying it is.
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H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported@Xplornet @trailhawk2013 Xplornet has terrible customer service and will just tell you "We can't do anything about it". Soon everyone will switch to StarLink.
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owenfrank (@owenfrank) reported@terry_seguin looking 👀👀 at other comments here with interest as well. Xplornet drives me nuts with slow speed, but it is slightly faster than dial up
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Julie (@Julie_foxy) reported@MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.