Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 25
Edmonton, AB 14
Montréal, QC 13
Halifax, NS 10
Ottawa, ON 10
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Grande Prairie, AB 5
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
Milton, ON 3
Rapide-Danseur, QC 3
North York, ON 3
Regina, SK 3
Waterloo, ON 2
Saskatoon, SK 2
Saint John, NB 2
Dieppe, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Saittech89 Saittech (@Saittech89) reported

    @Xplornet sucks, can't even watch a YouTube video on 240p without it buffering every 20 seconds.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Why not just save money on building the towers? You know you're still going to provide shitty service, why spend the money too?

  • MIchelleP8844 Whatever (@MIchelleP8844) reported

    So @Xplornet goes from crap service to no service. Got an email from Starlink the other day. Going to check it out now.

  • luvlambs Marion Greveling (@luvlambs) reported

    Xplornet says I can have a 3 mth discount if I talk to tech support. Tech support says I have good line of sight and have to pay $125 to have someone come over. @Xplornet

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @Mullin_95 @Xplornet @SucksXplornet It’s been so bad again this week it’s ridiculous. Like it’s 2021. In a pandemic. And -35 outside. Can we like make a class action lawsuit against these people.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @lovestormsMB @Xplornet I don’t know. From what I’ve seen starlink hasn’t been having issues with cold weather.

  • AtTheDogPatch Internet Needed (Please Help) (@AtTheDogPatch) reported

    Cost per megabit down. @SpaceXStarlink vs @Xplornet If I get a max speed of 80Mbps with Starlink, I will pay 1.62 for every 1Mbps. I currently get an average of 4-5Mbps. That means an average cost of 22.25 for every Mbps down. How the hell can anyone say Starlink is expensive?

  • LynnFncold Lynn (@LynnFncold) reported

    @Xplornet Maybe your company should use equipment that can handle cold below minus 36 windchill! Never had this problem until our equipment “upgrade” after you took over Inet in Manitoba. 😡

  • grubextrapolate Russ (@grubextrapolate) reported

    @Xplornet Are you still having issues? Our service has varied between barely functional and nothing at all since Friday. Any ETA on fix?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Then be sure to go somewhere with good internet because that's never going to play on xplornet's crap internet. Xplornet is a terrible ISP. #CancelXplornet

  • RichardCFisher Richard C Fisher (@RichardCFisher) reported

    @Xplornet Barbs at your service are accurate and fair.

  • JannRoy15 Jann Roy (@JannRoy15) reported

    @elonmusk @Adamklotz_ Cant wait for Starlink to come to NB Canada. We're stuck with xplornet at $120/month for 0.50mbps. I feel like AOL demo Cds back in beginning 2000s was quicker than this ****...

  • Nick62289935 Nick (@Nick62289935) reported

    @stevenchasehess @Xplornet I've been waiting FOURTEEN DAYS for them to call me to resolve my issue...Don't hold your breath.

  • Nick62289935 Nick (@Nick62289935) reported

    @stevenchasehess @Xplornet I'm waiting 24 days now for them to call me about my service issues...TWENTY FOUR DAYS...don't expect a resolution any time soon.

  • ze1ium zelium (@ze1ium) reported

    @AndrewMooreWPG @Xplornet how much does the beta currently drop connection? My package arrives tomorrow but I’m thinking I’m gonna wait another week to cancel with x-****-net.

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