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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 23
Amaranth, ON 1
Edmonton, AB 16
Grande Prairie, AB 7
Vancouver, BC 5
Halifax, NS 11
Brantford, ON 2
Calgary, AB 11
Toronto, ON 48
Brant, ON 4
Port Hope, ON 1
Milton, ON 1
Ottawa, ON 9
Toronto county, ON 6
Brampton, ON 4
Mississauga, ON 3
Moncton, NB 3
Winnipeg, MB 11
Nepean, ON 1
Fredericton, NB 1
Saskatoon, SK 2
Dartmouth, NS 1
Red Deer, AB 2
Pugwash, NS 1
Orangeville, ON 1
Dieppe, NB 2
Annapolis Royal, NS 1
Lucan Biddulph, ON 1
Burnaby, BC 1
Guelph, ON 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • windypopfarm
    Tyler Burns (@windypopfarm) reported

    @ChadRCaswell @KristjanHebert But then the public funding then goes to Xplornet, one of the worst service providers out there. 🤔

  • crustyoldfucker
    CrustyOldFucker (@crustyoldfucker) reported

    So disappointed in the Government of New Brunswick. They are going to hand pick a few houses to receive the Starlink Rebate so they can say they helped. Total bullshit. Most people like myself have waited 18 years for something dependable and fast. Xplornet sucks plain and simple

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Why ******** do i need to wait until 1AM to get good internet this is dumb as ****.

  • voiceshapes
    Georgia, yr comics teacher (@voiceshapes) reported

    Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out

  • GLGuevarra
    GL Guevarra (@GLGuevarra) reported

    @xplore_ca The connection is back. But it was down for an hour or two.

  • tetrje
    jerome tetreault (@tetrje) reported

    Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC

  • GarthTwitchell
    Garth Twitchell (@GarthTwitchell) reported

    @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

  • GerardCooke8
    Gerard Cooke (@GerardCooke8) reported

    @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

  • gill_tv
    Trevor Gill (@gill_tv) reported

    @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

  • FrankReardon1
    𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?

  • N_Neubauer
    Nichole Neubauer (@N_Neubauer) reported

    Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?

  • tecnogreen
    Oscar Diaz (@tecnogreen) reported

    @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    Does anyone know if Xplore Mobile has improved from the Xplornet days or are they still a criminal enterprise that lies about everything? I'd tag them but one account is protected and the other has me blocked. I presume because they got tired of me calling them on their ****.

  • tlsaloranta
    tsaloranta (hän, she, elle) (@tlsaloranta) reported

    @annafoat @AshleyFoxRPN @Rootly69 Same. Only choice is Xplornet or Starlink, and Xplornet was awful.

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