Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 149
Toronto, ON 73
Brampton, ON 54
Calgary, AB 46
Ottawa, ON 45
Sussex, NB 32
Steinbach, MB 30
Edmonton, AB 25
Hampton, NB 23
Saskatoon, SK 22
Québec, QC 19
Charlottetown, PE 16
Kitchener, ON 16
Caledonia, ON 14
Spruce Grove, AB 12
Mississauga, ON 12
Halifax, NS 11
Gatineau, QC 10
Laval, QC 9
Dartmouth, NS 9
Hamilton, ON 9
Barrie, ON 8
Moncton, NB 7
Waterloo, ON 7
Regina, SK 7
Cambridge, ON 6
Fredericton, NB 6
North York, ON 6
London, ON 6
Red Deer, AB 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • davinalytle Davina Lytle (@davinalytle) reported

    @livingwithabuse @Xplornet Honestly, Nicola, I'm so angry. We called them multiple times before we moved & even though we were told they shouldn't have, they promised us we'd have internet. Now what? I can't even do a therapy appt. & had to cancel todays. 😭😭😭

  • davinalytle Davina Lytle (@davinalytle) reported

    So, Xplornet finally said they'd come out and do a service, but the person that was supposed to send out the work order forgot??? Are you kidding me, it's been 5 weeks since the first time we called?! @xplornet

  • davinalytle Davina Lytle (@davinalytle) reported

    So @xplornet called me with a "solution," are you ready to hear it? They can't give me access to the internet 24/7, or an upload speed of more than .879 MB per second (when it does work), but they're giving me a small credit on my bill for the next three months. 🤨

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet didn’t replace their faulty equipment like I asked them to do months ago, said I just needed a realignment. Now it’s completely broken and I’m still expected to pay full price for a service I won’t be getting at all until at least Tuesday. #xplornetsucks

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Xplornet How about you get the customer you just hooked up to report back in a couple of months with the actual speeds they are 'enjoying.'

  • _brittwilson bew (@_brittwilson) reported

    @sneaky_neaky_ @Xplornet They put my account (I have no idea how) in someone else’s first name. So all the account info was mine & they wouldn’t let me cancel because it wasn’t in my name. I was livid like how do you really **** this up & then not let me access MY account. With MY info 😶😶😶”policies”

  • Shockah_OW ShocK3RMoron! (@Shockah_OW) reported

    @YBN_geno What the flying **** is xplornet

  • GarthTwitchell Garth Twitchell (@GarthTwitchell) reported

    Would sure be nice not to have reset my antenna 5-6 times a day to try & get on the correct panel at the @Xplornet tower close to me so I can have moderately acceptable internet. It’s getting a bit tiring. When they talk about poor internet, this is it. @Colin1Best @vankayak

  • ggrayfarm Glen Gray (@ggrayfarm) reported

    @SilverStarAg We have good internet as we have an xplornet tower in Aylsham but no cell service. Great for fire calls. I can see 3 cell tower lights but can’t call out

  • seeteegee Chris McGee (@seeteegee) reported

    @pugganoche @kathleenogrady Omg, Xplornet satellite service is just bad. It might be a long shot, but perhaps starlink could be an option. I know people who have had success with it in this part of the world.

  • TrainerGloria Trainer Gloria 🇨🇦 I❤️🇮🇱 (@TrainerGloria) reported

    @Xplornet During pandemic when husband & sons had to work/study from home, we rarely went to our cottage cuz Xplornet was so damn slow & unreliable despite various tech visits.We upgraded to almost $100/month last summer,still awful. Just switched isp,new service is cheaper,fast&reliable.

  • TrainerGloria Trainer Gloria 🇨🇦 I❤️🇮🇱 (@TrainerGloria) reported

    @DohfuVFX @Xplornet We just switched to a new provider. Much faster, $30 less per month, and works 24/7 whereas xplornet wouldn’t work every few hours snd when it worked it was usually much slower than we paid for. We couldnt watch netflix or work from cottage with xplornet, so slow/unreliable.

  • ErinSchettler Erin Schettler (@ErinSchettler) reported

    @Xplornet shouldn’t your horrific service be getting better since everyone is bailing for @SpaceXStarlink? I can’t even believe I pay you for whatever this is that your providing because it sure as heck isn’t internet service. Can’t wait until I get that email to switch providers

  • SilverStarAg Kyle Boxall (@SilverStarAg) reported

    @SaskTel @Xplornet @MyAccessCA should be investing in rural communities for better internet services and tens of thousands of rural customers wouldn’t opt to support a certain California company for our internet. 1/2

  • imkice Roy Grosfield (@imkice) reported

    @DaveNuss17 @Kotyjo Xplornet was complete unreliable garbage for years. I don’t miss them. #dialUpSpeeds

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