Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

Less
More

xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 35
Montréal, QC 22
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Kitchener, ON 6
Ottawa, ON 6
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Olds, AB 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • KMal_T8N Kevin Malinowski AB expat in ON, involved in both (@KMal_T8N) reported

    @SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Literally nothing is working tonight. Thanks @Xplornet, you're the best. Good thing you completely deleted the XplornetSupport Twitter and don't have anyone answering phones, ever. You guys are the suckiest bunch of sucks that ever sucked.

  • AtTheDogPatch Hurry Up @SpaceXStarlink (@AtTheDogPatch) reported

    Tried to stream NFL Thursday Night on Amazon tonight. Not possible on my @xplornet “HighSpeed LTE”. Please hurry @SpaceXStarlink Let more of us subscribe. @JustinTrudeau develop a support to make initial purchase affordable.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @brettjpetch @Xplornet Any recommendations? I haven't had what I'd consider "Internet access" in days at this point. As soon as Starlink is available I'm kicking this garbage to the curb. It can't be worse, right?

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet They are horrible. The only thing they do well is take money.

  • lewisbron Lewis (@lewisbron) reported

    If I was the ceo of Xplornet I would live in fear everyday hoping my buyers don’t burn down my house. If I worked for bell or Rogers or even Shaw I would be ashamed to be in the same category as Xplornet and Xplornet shouldn’t even be in the same category

  • Miyo_Takosiw Sherrie Bellegarde (@Miyo_Takosiw) reported

    @Xplornet when will service be back up in SK?? And don't ask for my account info...We've already called earlier today at around 12:30CST and were told Xplornet is having issues. What's the ETA on having them fixed??

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    No, @Xplornet Support Guy, I am not completely factory resetting my entire Google Wifi system. This is a you problem, not a me problem.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    When you call @Xplornet support an hour ago and the estimate says 22 minutes, you realize all aspects of their business are really slow, not just the Internet service itself. I wonder if @APLenehan uses his own services or if he uses a legitimate ISP.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!

  • SandraSteeds Sandra Steeds (@SandraSteeds) reported from Brant, Ontario

    @Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.

  • RichardSkermer Richard Skermer (@RichardSkermer) reported

    @CCI_Wireless for the love of all things holy, can someone PLEASE RESPOND to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn?

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet If my other local option wasn't capped at 200GB I'd go back in a heartbeat. But 200GB for a home connection is laughable, especially with things like security cameras, school and work. A consistent quality of service, even if it's 10mbps, isn't an unrealistic expectation.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @MTHallowFarms @Xplornet You, me and every single customer this dumpster fire of a company has. @APLenehan must be so proud of his little company. It's not easy earning the distinction of "most hated ISP in Canada."

Map Check Current Status