Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 14
Edmonton, AB 13
Ottawa, ON 9
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Grande Prairie, AB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Creston, BC 1
Maugerville, NB 1
Hearst, ON 1
London, ON 1
Saint-André-Avellin, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • glektarssza G'lek (@glektarssza) reported

    @Xplornet @smPhreakazoyd Is this a joke? You want to SELL additional services in response to a question about if you have plans to help Ontarians out during these hard times?

  • FuzzyGross DaveMcG (@FuzzyGross) reported

    @SezChris @SpaceXStarlink I currently only have decent speeds because I went to the CRTC and complaint. They found it valid and Xplornet came and finally "fixed" my issues. What sucks is literally 5 min down my road can get bell and rogers high speed but they won't expand down my road at this time lol

  • DeboraBons Debora Bonsignore (@DeboraBons) reported

    @Xplornet I ended up waiting 2.5hrs. The speed is still ongoing and is no where near where it should be. Instead of full credits for 3 months they noted a $50 credit which sounds unreasonable for service issues where I was unable to use internet. Account: 1165631

  • Vinodies Vince (@Vinodies) reported

    @Xplornet So the equipment you provide fails making my connection unacceptable and you think I should pay someone to come replace that!? How is this acceptable customer service? I have NEVER has an ISP do that. If this is how you operate I will move to @SpaceXStarlink

  • DHBrewing Chris (@DHBrewing) reported

    @Xplornet Sorry xplornet service has been up and down like a yo-yo including most of New Year’s Eve and day, just saw this now... so you’ll forgive me for not actually being able to reply until I turned on cell data.

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Xplornet Most people would appreciate usable internet service instead of platitudes.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet "Finding an ISP that actually works" is hardly adapting or innovating, but it is what's required the thrive. Maybe you could attempt to actually serve your customers and help out with that? Might be asking too much of @APLenehan to give up some of that cash though.

  • BranderScott scott brander (@BranderScott) reported

    @Xplornet Why don't you take a moment to fix your shitty internet and service???? God i can't wait for starlink

  • karmadashepherd Len and puppy Karma. (@karmadashepherd) reported

    @JamesMoore_org Please fix xplornet its a company that doesn't listen to the consumers, riddled by issues and incompetence

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet It's not like Derek had much work to do. You're network fails all over the country all day long. Nobody at your horrible company send to care. Enjoy the tax dollars.

  • DealWithIt1983 Don't Cry Over Spilt Milk (@DealWithIt1983) reported

    @Xplornet if you guys don't stop with your throttling crap. You're going to be responsible for kids not being able to do home schooling. Get your crap together. Don't bother with your typical generic response. I've already talked to you on the phone and got a BS explanation.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet stupid ******* dog snatchers!!!

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet why are you stupid

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet fix ur service

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet He has your crappy service to thank for having to be out there, too. The one good thing to come out of Xplornet is that Ragnar found his forever family. How many more homeless dogs will you save before your infrastructure is fixed to support all your users?!

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