Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 16
Edmonton, AB 13
Ottawa, ON 10
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Grande Prairie, AB 4
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
Rapide-Danseur, QC 3
North York, ON 3
Regina, SK 3
Saint John, NB 2
Dieppe, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Orléans, ON 2
Creston, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ze1ium zelium (@ze1ium) reported

    @Xplornet Internet has been down or unusable going on 2 weeks. Support has done nothing. Thanks xplornet!

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet It was **** for three days. Got the messages every day about maintenance. Not just briefly. Did a speed test this morning. Barely getting 20 mbps. Good thing I am paying $125 a month for 50 mbps. Can’t wait for Starlink.

  • dharmachef Dharmachef (@dharmachef) reported

    @Xplornet Please, please fix Xplornet satellite. Unusable again! We have been with Xplornet for over 10 yrs and it gets worse and worse!! NEVER get the speed we pay for. Nothing wrong with our system. You have a monopoly that is oversubscribed.

  • laumiken Laura Kennedy (@laumiken) reported

    @Xplornet our internet is down for the billionth time! So sick of paying for TERRIBLE internet quality!!!! 😤😡 It's the same thing EVERY. SINGLE. DAY. It crashes more than it works! Forget watching Netflix or Prime or Disney Plus! It's super fun working from home too! 😠

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet ffs what does this have to do with ur **** service? u ****** losers.

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @Nick62289935 @Xplornet Lol I’ve been having problems for the past 2 weeks

  • DatVonGuy Von (@DatVonGuy) reported

    @CCI_Wireless customer service has gone to ****, since xplornet bought them. First the overall service, now the customer service sucks. Come on @elonmusk bring @SpaceXStarlink to my area soon!!

  • ze1ium zelium (@ze1ium) reported

    @Xplornet you are by far the most **** isp and the fact that you have not been taken down for selling literal dial up at ******* extra-premium prices during a global pandemic is criminal. I hope you crash and burn. "Oh im sorry that you're having connection issues" **** off.

  • garvie_steven Steven Garvie (@garvie_steven) reported

    @elonmusk @SpaceX I just finished checking every internet service available for a possible rural house purchase. Xplornet is the only option. As a SysAdmin I cant do it! I live on the 45/46 North constellation. Please hook me up to complete my dream. Starlink is the dream!

  • StephenPunwasi Stephen Punwasi (@StephenPunwasi) reported

    @DrTed77 Xplornet was $150 for 100 GB/month for a quarter the speed, with latency so bad you couldn’t do video conferencing. They only upgraded this year after competition, and it’s still way worse.

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    @Xplornet surprise, surprise, surprise internet is down again.

  • prunegoose prune³ (@prunegoose) reported

    @bologna_eater79 If it make you feel any better, in the 4 years I've been with Xplornet, I have never gotten higher than 2mb download speeds

  • karlin_george Kit (@karlin_george) reported

    @Xplornet official complaint registered with CCTS. Xplornet has failed to uphold contract details outlining supplied services. Enjoy.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet People wondering why they keep doing this, it's for 2 reasons. 1: Xplornet keeps trying to bury unhappy customers' replies, like this. 2: They'll try and use this to push the narrative that they are working for Canadians. Not going to work since they never show their actual work.

  • mikofox 🦊 Mikofox 🍁 (@mikofox) reported

    @Xplornet Your satellite data counter is freaking out again. Yesterday at 75% usage, today 90%. No way this is correct. But was trying to upload a 50Mb movie to icloud and browser complained that the connection was too slow. So it was re-trying for a while. This so sucks!

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