Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 71 |
Montréal, QC | 34 |
Halifax, NS | 25 |
Edmonton, AB | 20 |
Ottawa, ON | 15 |
Calgary, AB | 15 |
Mississauga, ON | 8 |
Brampton, ON | 7 |
Dartmouth, NS | 7 |
Winnipeg, MB | 7 |
Vancouver, BC | 6 |
Moncton, NB | 6 |
Regina, SK | 5 |
Saskatoon, SK | 5 |
Prince Edward, ON | 4 |
Maple, ON | 4 |
Caledonia, ON | 4 |
Red Deer, AB | 4 |
Spruce Grove, AB | 4 |
Québec, QC | 4 |
Angus, ON | 4 |
London, ON | 3 |
Edmundston, NB | 3 |
Kitchener, ON | 3 |
Hampton, NB | 3 |
Thunder Bay, ON | 2 |
Lindsay, ON | 2 |
Beaumont, AB | 2 |
Rapide-Danseur, QC | 2 |
Richmond Hill, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Janice Hicks (@Ouzoshrimplover) reported
@Xplornet Yes. We have been exploring other internet providers after searching for your "hidden gem" you call fast service.
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Chad Peters (@cpwcsk) reported
@olblue81 @Xplornet I am on the 25mb/200 satellite service, so I am paying over double what you are. I never get anywhere close to that anymore I called @woodrivercontr1 over a month ago about switching but they have never returned my phone call so 😒
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Fast Jeff (@fastjeff) reported
@Xplornet Essentially telling their customers that if they don't like their horrible xplornet service, take a walk. Sounds about right, xplornet is a terrible ISP.
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Trent Sundgaard (@solar_chicken) reported
@bigbushelsag @olblue81 @Xplornet I refuse to support a project that pollutes our sky with >40K objects, doesn’t allow the escape of ubiquitous internet coverage and only supports deep pockets.
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Stephanie West (@SWestyyyy13) reported
@Xplornet We have not had internet for the past 3 days! Why will you not send a technician to fix it?! Horrible service
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James Bergeron (@jamesbergeron) reported
@Xplornet have you changed the throttling policies? I seem to be locked at 3.5Mbps now, like every speed test no matter what time of day is exactly 3.5. My signal has not changed from when I was getting 20ish a few days ago.
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Kilz Knight (@Kilz_Knight) reported
@LinusTech @elonmusk @SpaceX Ah yes, let's hope they offer better stability and speed than xplornet (you are locked at 1mbps upload with xplornet unless things have changed since 1 year)
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Fred Cee (@Fred_Wreck1983) reported
@Xplornet Seriously? a rainbow? **** ur stupid *** company.
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Stuart Lawrence (@olblue81) reported
@cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.
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Paul Adamson (@Paulywoggsvoice) reported
@grailyacres @Travisdhanraj @xplornet have made it their business model to oversubscribe and underserve their rural customers. I was lucky to have some competition in my area (Southgate on). Hopefully one day, you will too. It's awful that they have the ear (and funds) of government for rural broadband.
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Chris Waldner (@CWaldnet) reported
@bigbushelsag @olblue81 @Xplornet Well keep paying the same for **** wifi compared to starlink. I’ll gladly line Elon’s pockets if it means I get decent wifi.
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m3t4lw01f (@m3t4lw01f) reported
@jamesbergeron @Xplornet Man, I must be *lucky* then, and if I'm lucky I feel really bad for people with worse service than I'm currently getting. Last night we couldn't even watch TV. If my kids were to move to online school, they'd be screwed. This ain't right, at any rate.
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AutumnAurora8911 (@AAurora8911) reported
@waylan_deith @Xplornet I’ve never gotten faster then 2mbps EVER even on my best days
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m3t4lw01f (@m3t4lw01f) reported
@olblue81 @Xplornet Average speedtest results are 6mbps over the last six months. Average results in the middle of the night (15mbps+) skew that number up, and during the day (2mbps) skew it down. Package speed is 25mbps.
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Fast Jeff (@fastjeff) reported
@Xplornet What does this have to do with anything? Look at these pretty colours, ignore our terrible internet. Nobody is falling for this "marketing".