Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 31 |
| Toronto, ON | 30 |
| Halifax, NS | 18 |
| Calgary, AB | 14 |
| Edmonton, AB | 10 |
| Rapide-Danseur, QC | 7 |
| Winnipeg, MB | 4 |
| Dieppe, NB | 4 |
| Ottawa, ON | 4 |
| Grande Prairie, AB | 4 |
| Vancouver, BC | 3 |
| Gatineau, QC | 3 |
| Brampton, ON | 3 |
| Kitchener, ON | 3 |
| Fredericton, NB | 3 |
| Pictou, NS | 3 |
| Orléans, ON | 2 |
| Cambridge, ON | 2 |
| Mississauga, ON | 2 |
| Regina, SK | 2 |
| Milton, ON | 2 |
| Dartmouth, NS | 2 |
| Guelph, ON | 2 |
| Moncton, NB | 2 |
| Hamilton, ON | 2 |
| Thurso, QC | 1 |
| Steinbach, MB | 1 |
| Whitby, ON | 1 |
| North York, ON | 1 |
| Orangeville, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
SimmGen
(@SLCC_TheCorners) reported
@Mullin_95 @Xplornet I think I would get them to put that in writing that it doesn’t have to be returned. I’m not saying I never ever didn’t return the library book but just saying
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Big guy
(@Bigguy18993) reported
@Xplornet fix your ******* **** dawg. Internet it’s out multiple times a week. Tower goes down all the time. Paying for something we don’t even get to use half the time smh
-
Mike Muranetz
(@MikeMuranetz) reported
@Xplornet Not too happy with your service. My parents who are seniors living in the 100 Mile House, BC area haven't had internet for over 3 weeks. Keep getting ****** around with service calls. They miss family video calls especially in these Covid 19 times. How can you help?
-
Chris Wray
(@CAO_CWray) reported
Worst internet service in northern Ontario? That’s easy @Xplornet Overpromise and underdeliver
-
ɹʎƆ uoɯɐƎ
(@EamonCyr) reported
@higherjessica Xplornet is satellite, I don't believe the towers have anything to do with our net. I'm just in a bad area.
-
bcwolfgirl aka mèlemst’ye
(@bcwolfgirl) reported
i have Xplornet for internet 🥵😭😱🤬☠ worst for wifi, lag, freeze, OMG 1 week and ready to throw it all in the fire 🔥 EXPLORNETS GARBAGE really in 2022 should be fixed by now INNIT my rant 4 the day ...
-
Woody Bezan 🇨🇦 🍩
(@WoodyBezan) reported
@prairiecentrist My Xplornet cost for 2021 was $812. That included a $200 hardware/install. I pause the service for five a months while travelling at $9/mth - don't believe Starlink offers a pause. The cost of a Starlink install was over $800. I have truly unlimited with zero throttling.
-
Joey
(@Joey30046758) reported
@elonmusk I wouldn't mind exchange my xplornet with Starlink but I'm not sure if they would have signal up in canadian arctic 🤔
-
mas
(@thepooppack) reported
xplornet be like sorry your internet is slow here’s $30 off, hope you enjoy our services.
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Patty van Oorschot Deering
(@PattyOorschot) reported
@Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure
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xTriipez
(@Triipez) reported
@Xplornet Internet has been down since 10pm lastnight in dunvegan Ontario. Is It maintenance or should I call support about this?
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Mike Foley
(@mikefoleyfarms1) reported
@Mullin_95 @Xplornet I took mine out to the road at the end of my driveway and ran it over. Worst part is we paid for it 🤔
-
Chris Nielsen
(@ChrestenNielsen) reported
@Mullin_95 @Xplornet Don’t garbage it yet, @xplornet told us we didn’t need to return equipment and then 3 month later a bill showed on our CC for $500 from them and they started billing us monthly again until we sent the modem and recieved back. They are as bad as Sirius radio to quit
-
Chad Peters
(@cpwcsk) reported
from
Dinsmore, Saskatchewan
@Mullin_95 @Xplornet You are lucky to be able to cancel. I am on day 8 of trying to get rid of them.
-
xTriipez
(@Triipez) reported
@Xplornet Tried calling support. Terrible customer service.