Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Montréal, QC 15
Edmonton, AB 12
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 8
Winnipeg, MB 7
Caledonia, ON 6
Vancouver, BC 5
Kitchener, ON 4
Grande Prairie, AB 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Mississauga, ON 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Saint-André-Avellin, QC 1
Charlottetown, PE 1
Flin Flon, MB 1
White Rock, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • stadtkeplumheat StadtkePlumbHeatAir (@stadtkeplumheat) reported

    Xplornet issues with oversold tower. Why has the Fed government chosen this company for broadband in our area?

  • doug_keyes doug keyes (@doug_keyes) reported

    @Xplornet why so slow?

  • Xplornet Xplornet (@Xplornet) reported

    @JonesSebastian sorry to say that these circumstances are beyond our control. We will be able to migrate the vast majority of our affected customers to a new Xplornet service option. We are reaching out to our affected customers well in advance to discuss other service options that we can 2/3

  • LovelyLadyLinda Elle (@LovelyLadyLinda) reported

    @Xplornet network down?

  • RealStarDeLuna Star (@RealStarDeLuna) reported

    @Xplornet is down for no ******* reasson once again. I hate this company with a passion.

  • saskiaages Pip (@saskiaages) reported

    @Xplornet Within a week AGAIN xplornet is down. After AGAIN paying good money for a tech to fix their OWN equipment. Has anyone, a single household got one ONE good story of xplornet service??

  • CorporateAntif1 Corporate Antifa (@CorporateAntif1) reported

    @Bell_Support I’m in Roslin and cellular data keeps going down since 11am. So does @xplornet home internet. It’s getting pretty frustrating. Any info?

  • RealStarDeLuna Star (@RealStarDeLuna) reported

    Litteraly no damn reason @Xplornet shouldn't be working. No email about maintenance, no power lines down, no nothing and they still can't work right. I hate this company with everything I have.

  • jimmurphy Jim Murphy (@jimmurphy) reported

    @rkhazzam @Xplornet @SpaceX I got impatient and ordered the RV Starlink cause there is zero wait. Just got it and it’s waaaay better than the LTE garbage I had.

  • brandonmurph10 Brandon Murphy (@brandonmurph10) reported

    @Xplornet I can't wait until there is another option for internet. Absolute worst. Try to call them and get put on hold for an hour because they don't want to deal with it

  • saskiaages Pip (@saskiaages) reported

    @Xplornet The promised speeds are fraud. That is the MAX speed in reality you are lucky if you get a connection. At all. And not Put Of Range or No Internet signal. Then u pay 70 to have a tech visit after days of dealing w 40 minute waits, repeated tech conversations and on it goes. Enjoy

  • corbinvisual Corbin Visual (@corbinvisual) reported

    @rkhazzam @Xplornet @SpaceX This however does not change your taste in music. I’d say you’ve broken even.

  • SeanStefan Sean Stefan (@SeanStefan) reported

    @Spicoli11 Cost me $900 to get the hardware, then $140/month. I was paying $130/month for Xplornet LTE, so the monthly isn’t too bad, just heavy up front.

  • FrankReardon1 𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    What’s going on @Xplornet ? Internet has been down since last night. After the rain stoped and it’s sunny not it still does not work even after a reboot. Any other Xplornet users in Iqaluit having same issue?

  • alipruitt Ali Pruitt 🍩🎤 (@alipruitt) reported

    @Xplornet My family has been waiting for you to come bring them service in the 1000 Islands. Currently running with no connection - what gives?

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