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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Winnipeg, MB 11
Fredericton, NB 1
Toronto, ON 30
Calgary, AB 12
Toronto county, ON 3
Edmonton, AB 15
Saskatoon, SK 3
Montréal, QC 16
Halifax, NS 7
Dartmouth, NS 1
Grande Prairie, AB 8
Ottawa, ON 6
Red Deer, AB 2
Pugwash, NS 1
Brant, ON 1
Moncton, NB 3
Orangeville, ON 1
Dieppe, NB 3
Annapolis Royal, NS 1
Vancouver, BC 2
Lucan Biddulph, ON 1
Burnaby, BC 1
Guelph, ON 3
Cambridge, ON 2
London, ON 2
Regina, SK 1
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Everyone knows Xplore/Xplornet isn't good enough. The file even says so! They suck. Yet Telus tells people to use this option. Why? There's going to be problems that can affect life & death situations here. #CRTC

  • MJcalifornia3
    Ginny girl ☯️ (@MJcalifornia3) reported

    @xplore_ca no internet service AGAIN!!! #xplore_casucks #terribleservice #wasteofmoney

  • DanWiebeFree
    Dan Wiebe (@DanWiebeFree) reported

    @xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.

  • divinebovine1
    divine bovine (@divinebovine1) reported

    Our Xplornet is almost 1/10 the speed of dialup tonight. Fix your **** or prepare an exit strategy.

  • SimpleGear
    sean barry (@SimpleGear) reported

    @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

  • Shuswapgigi
    G. Louise (@Shuswapgigi) reported

    @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

  • CSawisky
    Christina Sawisky 🧡 (@CSawisky) reported from Macdonald, Manitoba

    Because #Xplornet sucks so bad I’ve used all my data. I need a better option!

  • RealHICALIBER
    High Caliber (@RealHICALIBER) reported

    @PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.

  • UAPFirstContact
    🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖 (@UAPFirstContact) reported

    @elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!

  • jilliancynth
    Jill Harris 🪄 (@jilliancynth) reported

    @JennArndt Our ONLY Internet option for our new house is Xplornet, and it's HORRIBLE. So frustrating. So expensive for extremely slow Internet.

  • eRyJaCks
    Ery 🍒 🇨🇦 (@eRyJaCks) reported

    @xplore_ca @xplornet My xplornet internet down AGAIN for the third work day in just under 2 weeks. For someone who needs internet to be able to work from home, it's not cool! Service was great until 2 weeks ago. What's going on @xplore_ca??

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?

  • nicoleb1978
    nicole brown (@nicoleb1978) reported from King, Ontario

    @xplore_ca service is down again..... last 2 hrs.... bradford tower!

  • rich_sherri
    Sherri Richard (@rich_sherri) reported

    @mcleodtaylor1 @Eastlink That's cheap...I pay $124 for @Bell_Aliant and you can't even watch a movie without continual buffing. Garbage service. Looking at Xplornet which is similar pricing but hopefully better service.

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