Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 23
Montréal, QC 14
Edmonton, AB 14
Ottawa, ON 10
Winnipeg, MB 8
Halifax, NS 8
Calgary, AB 6
Caledonia, ON 6
Kitchener, ON 5
Grande Prairie, AB 5
Vancouver, BC 4
Rapide-Danseur, QC 3
Mississauga, ON 3
Steinbach, MB 2
Moncton, NB 2
Cambridge, ON 2
Waterloo, ON 2
Milton, ON 2
Saskatoon, SK 2
Saint John, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Midland, ON 2
Olds, AB 2
North York, ON 2
Brampton, ON 2
Regina, SK 2
Guelph, ON 1
Quispamsis, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Pretty bold to post a link of communities that have to deal with spotty internet when xplornet is probably the problem in that equation.

  • wesley_davidson Wesley🇨🇦 (@wesley_davidson) reported from South Frontenac, Ontario

    @fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

  • GCanada420 GrowCanada420 (@GCanada420) reported

    @CowInverted @Xplornet I get 4mbps and they tell me theres no fix date in sight for my tower.

  • CattleNeilson Neilson Cattle Development (@CattleNeilson) reported

    @tara_m_davidson We are on the list. Likely receive our hardware in the summer. Xplornet has let us down too many times.

  • GCanada420 GrowCanada420 (@GCanada420) reported

    @Xplornet 50 down till your tower gets full then its 4 down and just a sucks to be you, Don't get this service!

  • jfmezei Jean-François Mezei (@jfmezei) reported

    If incumbent Shaw is throwing in the towel trying to build Freedom to be competitive, how can anyone expect a small spun off Freedom to work ? Short of giant like Verizon/Vodaphone buying Freedom, like tiny Xplornet in Winnipeg, Freedom will fail to provide market forces #CRTC

  • DabitLina Lina Dabit (@DabitLina) reported

    @Xplornet what is going on? Internet so bad that I can't even do a speed test. Dial-up would be better at this point.

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet It is a great long weekend cause I have Starlink and not your **** service anymore. Unfortunately I can’t #BuyLocal when it comes to an isp because there ain’t any. Sorry I mean any that offer High speed internet.

  • olblue81 Stuart Lawrence (@olblue81) reported

    Never fails. Board meeting online and @Xplornet is so slow web pages are timing out when I try to open them.

  • luvlambs Marion Greveling (@luvlambs) reported

    Internet speed test 1.49 Mbps download 0.09 Mbps upload Your Internet connection is very slow. @Xplornet this is why it isn't worth $113/mth

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet And I'm sure that running water under the bridge provides internet service just as good as you do, which is to say it doesn't. Because you don't. I hate when I have to explain jokes, but I know you guys wouldn't get it. Just like I never got internet when I was a customer.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet In the rest of reality, people are still isolating and trying to stop covid. Meanwhile, the trainwreck that is xplornet marketing is posting stuff like this. Xplornet is a terrible ISP, avoid xplornet.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @fastjeff @Xplornet Hey man, taking a dog out of someone's front yard while on a service call *is* rescuing it. Rescuing it from a lifetime of bad internet.

  • RitzerCameron Cameron Ritzer (@RitzerCameron) reported

    @Bell_MTSHelps So I spend 219 a month for 3 receivers, one doesn’t work and your customer services can’t figure out why. I pay 400+ for 3 cells that don’t work at home; a landline and Xplornet for internet to make YOUR devices run. #scam #fixit #inequity

  • Camehdian Cam (@Camehdian) reported

    @Xplornet This is bullshit. I have called 3 times in 4 days. Each time I was told they cant help cuz it looks perfect on their end and this all started when there was maintenance on our tower. Absolute ******* robbing criminals. Cant wait for starlink to arrive

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