Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 31
Toronto, ON 29
Halifax, NS 17
Calgary, AB 15
Edmonton, AB 15
Rapide-Danseur, QC 6
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Regina, SK 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • AAurora8911 AutumnAurora8911 (@AAurora8911) reported

    @Xplornet Put one between colchester and Kingsville please. My kids cannot do their online schooling (it’s the ONLY option at the moment) because our internet is too slow 1mbps at best. $140 a month is criminal. Currently a complete outage had to use all my data to video chat my loved ones

  • AtTheDogPatch Internet Needed (Please Help) (@AtTheDogPatch) reported

    Had a “decent” connection for a while. Now it’s out again. ROFLMAO. This is what qualifies as reliable rural internet. Thanks @Xplornet well, at least we don’t have to worry about watching Netflix. I may have to cancel that today. Can’t watch it anyway. #ruralinternet

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    All I want for Christmas is a good internet connection @Xplornet seriously 50 minutes to wait for customer service I need a better provider that can service rural #manitoba what’s it going to take?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Oh look, xplornet marketing team managed to find something else to point at, really putting in that holiday overtime. Xplornet is a terrible ISP.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet 'Oh! Xplornet posted a picture of some snow! That must mean their internet is really good!' *record scratch* No, xplornet is a terrible ISP.

  • ms_onamission Ms.OnAMission 🇨🇦 🌎🏳️‍🌈❤️✊🏻🤘🏻☘️🧡 (@ms_onamission) reported

    @Xplornet After months of crappy internet and many times NO internet they finally admitted to throttling our service!! ##xplornetsucks #worstcustomerservice the system is working as designed when we can’t get service apparently

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet and how you're throttling my internet is not stated in the traffic management policy and you lie about throttling you can't just say we don't throttle then traffic manage and then deliberately throttle me and please tell me how your network isn't oversold your reps would sayother

  • sparklingxnacho matt | sparkling nach-ho ho ho (@sparklingxnacho) reported

    hey guys just wanna let you all know that @Xplornet scams u. don't ever be a customer of them that is all :)

  • Narushiima Rei (@Narushiima) reported

    Love it when my internet is down for 3 days. @xplornet is so bad but the only ISP I can get

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Nice of Melissa to send that in both French and English. Xplornet is so full of crap.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet How many people do you have disappointed with your service connected to this tower? "All" is not a number, but it is an acceptable answer.

  • plquimper Pierre-Luc Quimper (@plquimper) reported

    @Xplornet @Starlink will fix everything ;) sorry for @Xplornet

  • medic969 Rob Good (@medic969) reported

    Dear @Xplornet All I want for Xmas is internet that isn’t throttled down every night.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet your network is a oversold pice of ****

  • RektifyCrypto Rektify (@RektifyCrypto) reported

    @Xplornet Worst ISP in existence.

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