Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 23
Edmonton, AB 14
Ottawa, ON 9
Montréal, QC 9
Calgary, AB 8
Winnipeg, MB 6
Halifax, NS 6
Caledonia, ON 6
Grande Prairie, AB 5
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
North York, ON 3
Regina, SK 3
Waterloo, ON 2
Milton, ON 2
Saskatoon, SK 2
Saint John, NB 2
Saint-André-Avellin, QC 2
Rapide-Danseur, QC 2
London, ON 2
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Orléans, ON 2
Maple, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Another evening of no service from @Xplornet in my future? Probably. Started getting notifications that thin f'd were going offline randomly.

  • frankpolat Frank Polat (@frankpolat) reported

    @Xplornet Since morning no signal in my area. You are not informing your customers for service outages, this is unfair and you not worth the payment you recieved.

  • IainReid10 Iain Reid (@IainReid10) reported

    @Xplornet I did with no resolution. Will be changing to another ISP. Your technical support sucks! #fail

  • Sandchez02 Daniel Sands (@Sandchez02) reported

    @Xplornet Why’s that so you can tell me there is nothing wrong on your end? Somehow the issue gets fixed and then the next night around.... say 8 o’clock again the internet goes out yet again and is unusable during peak times? I’m sensing a pattern here 🤔 care to explain @xplornet

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Yes, I'm forced to watch broadcast television because my Internet is completely useless. Thanks @Xplornet. You're the worst. 2000 called, they want their ads back.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @quinner9 @Xplornet The only issue Xplornet has is how to do as little as possible and still collect the fees. I would buy Internet from literally Hitler at this point to get away from them.

  • frankpolat Frank Polat (@frankpolat) reported

    @CanadianPM @JustinTrudeau almost 2021 and we don't have internet service in Frankford, ON. Xplornet monopoly here and if they shut down the service without notification we are staying without internet. Who can help?

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I find it hilarious that @Xplornet drops "hey are you still having issues?" on other people, but don't take my complaints seriously enough to even do that. Everything about this company is trash, including their CEO, Mr. @APLenehan. Change starts with you, sir. Lead by example.

  • Styles_888 Daza (@Styles_888) reported

    @Xplornet tech support is a 91 minute wait time however I can reach sales in 3 minutes....Please stop over selling your towers, my service was fine until you offered 50mps in my area. Nothing works past 7pm and I pay $134.00 monthly for 7.80Mbps download 0.39 Mbps upload @Bell

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    This connection is not fit for purpose and it should be illegal for Xplornet to even offer it. They've been falsely advertising this service as high speed unlimited LTE Internet. @APLenehan should be ashamed of himself and his company, and anyone associated should as well.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    More about accountability. I've never once seen @Xplornet admit how bad they are, so I call BS on that one. What are you accountable for? Retweeting feel good stories from Twitter and posting fake testimonials?

  • mike_strik Michael Strik (@mike_strik) reported

    @Xplornet is it too windy or too cold for the internet to be working this afternoon? We had no service all afternoon!!!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Since being moved from Vanscoy to Martensville tower on @Xplornet the overall service has been far worse. My Internet is basically offline from 6pm-midnight now. It sure would be nice to get the service that was advertised. I don't think "up to" includes not working at all.

  • StarBuck_83 ✨StarBuck_83✨ (@StarBuck_83) reported

    Hour 3 of no @xplornet internet, their excuse was it was the fault of Silo Wireless the company Xplornet bought out claiming they sold them shoddy towers/equipment. Worked great before ya'll bought them out. Internet went to **** the day @Xplornet took over. @SucksXplornet

  • frankpolat Frank Polat (@frankpolat) reported

    @Xplornet @CRTCeng Since morning no signal in my area. You are not informing your customers for service outages, this is unfair and you not worth the payment we do.

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