Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 26
Halifax, NS 14
Edmonton, AB 11
Calgary, AB 11
Ottawa, ON 7
Winnipeg, MB 6
Grande Prairie, AB 6
Kitchener, ON 5
Regina, SK 3
Gatineau, QC 3
Brampton, ON 3
Vancouver, BC 3
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • drussell1983 DRJ 🇨🇦 (@drussell1983) reported

    @Xplornet can you please fix your connection issues. My daughter can't even do her home schooling because my connection won't stay active for more than 15 minutes at a time. Your support said there's nothing they can do. Everything was fine up until Dec 21st. What happened?

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet the worst experience as a customer I have EVER had. You continue to call trying to get money from me. I will send you my gas bill for the 10 hour drive and the bill for my time doing the job of your technicians. Perhaps it'll even out? You will not see a dime from me.

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet as opposed to your staff simply cancelling it. I literally was not in my right mind and my distress was easy for anyone to read. Since this happened, you resumed my "service" at an address that is no longer inhabited by anyone. You sent me bills for ZERO usage. And when

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Essentially telling their customers that if they don't like their horrible xplornet service, take a walk. Sounds about right, xplornet is a terrible ISP.

  • CWaldnet Chris Waldner (@CWaldnet) reported

    @bigbushelsag @olblue81 @Xplornet Well keep paying the same for **** wifi compared to starlink. I’ll gladly line Elon’s pockets if it means I get decent wifi.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet The morse code machine that was employed as a communications device in those days is very comparable to the speeds you will get if you sign up for xplornet. Xplornet would have trouble beating the pony express in sending a picture across Canada.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Unlike you, who has nothing to offer other than false advertising and broken promises.

  • AlterusNominus 4th (@AlterusNominus) reported

    @Xplornet How much of the bandwidth actually goes to the customer besides being used for bitcoin mining and personal information nabbing for advertisers?

  • shannon_chant Shannon Chant (@shannon_chant) reported

    @olblue81 @Xplornet We used to have it. Between crappy speeds and customer service we went to unlimited data on our cell phones for a bit. We have a local guy now that is better a lot of the time

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet The colour was lost from the image as Xplornet used it's internet service to upload.

  • andrewjhutton Andrew J. Hutton (@andrewjhutton) reported

    @elonmusk Been doing so for years. Now, if I could only get internet faster than the pitiful Xplornet terrestrial wireless service I am stuck on.

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet hi. Please train your staff to let clients who want to leave go instead of coercing them into making bad decisions for themselves. When I was leaving a horrid, abusive relationship I was apparently talked into putting an account I knew I would NEVER need again on hold..

  • cbraedley Charles Braedley (@cbraedley) reported

    @Xplornet Does your service even reach them yet? They're one of the tens of thousands who are supposed to be getting improved rural internet services in @MunColchester and Cumberland, NS. Maybe use your platform to demonstrate the strides your company is taking to offer improved service.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Look, another pointless tweet from xplornet that has nothing to do with their terrible service.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet This picture represents xplornet in a way that the rural xplornet customers feel when dealing with their crap ISP. A long and winding dirt road that has no end and the sun is going down. Soon, all you'd be able to see if stars. You'd be LINK'ed to the STAR's. #Starlink

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