Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 26
Halifax, NS 14
Calgary, AB 12
Edmonton, AB 9
Ottawa, ON 7
Winnipeg, MB 5
Grande Prairie, AB 5
Kitchener, ON 4
Brampton, ON 3
Vancouver, BC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
Fredericton, NB 3
Saint John, NB 2
Milton, ON 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
Pictou, NS 2
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Heatherpratt90 Heather Pratt (@Heatherpratt90) reported from Amherstburg, Ontario

    @Xplornet You’re late for April Fools @Xplornet, how about providing the service that you’re billing folks for!! Almost wish I had my 28k dial up modem, think that would give me better connectivity!!

  • joshuahjeaton Joshua Eaton (约书亚伊顿) (@joshuahjeaton) reported from Gaspereau Mountain, Nova Scotia

    @cbraedley @nsgov @developns @Xplornet Upon reading the article it is exactly as I expected. Because I already have the canopy system from Eastlink which is slow and completely unreliable I won't be getting anything for the foreseeable future

  • wogrodnick WayneO (@wogrodnick) reported from Grandview, Alberta

    @Xplornet the internet is down at Pigeon Lake. Working on getting it back?

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet Maybe they don’t want me providing them with better service and having companies like @Bell pay them the extra fees 💰 even though Bell would likely do that to Xplornet if Xplornet was willing to create better service because Bell has more power and owns a major tv 📺 station 🚉

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet I don’t think 🤔 💭 🧠 I ever spammed Xplornet besides doing the whole hashtags thing because I was thinking 🤔 💭 ahead of time and I knew ahead of time that it would be wrong to spam others on @Twitter but they are just using that as an excuse for being rude on @Twitter

  • WeatherLandG 🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported from Augusta, Ontario

    @747_s @Bell @EORN_CA @SteveClarkPC @MikeBarrettON @Xplornet Our friends at @EORN_CA are supposed to be representing us but they’re endorsing an inferior service. They need to ditch Xplornet and support reliable, affordable carriers that people here can afford. I pay over $100 a month for 15 Mbps this is not a reasonable expense!

  • Thornzy Derek Thorne (@Thornzy) reported from Springfield, New Brunswick/Nouveau-Brunswick

    @Xplornet @XplornetSupport I’m so frustrated with the slow and lagging satellite Internet service! We have teenagers trying to do home work and can’t even watch a short video. I pay $130 per and It’s been 5 years. It’s not the heavy usage either, been like this from the start.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet You can cheat with Xplornet but you cannot cheat with Bell or Rogers but you can only cheat bell and Rogers with 5G Service unlike with Xplornet where I cheated then through algorithms

  • mingo59 Marci Girling McPeak (@mingo59) reported from Calgary, Alberta

    @ilonagrace_ @Xplornet same for us, no signal at all! ... don’t bother to phone to complain, as they just don’t bother to answer!

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet If a person doesn’t spend that much time on the Internet then they’ll get Xplornet Service if they live in New Brunswick Canada 🇨🇦 but since I’m on the Internet more often and are an adult 🧑 and has more free time in the world 🌎 that means I have to stick with Bell 🔔

  • lmasse729 Lindsay Masse (@lmasse729) reported from Macdonald, Manitoba

    @coreymyersphoto @winklercoop @Xplornet Heard lots of guys complaining about Xplornet, I use and know a few that have switched to Visp and like it. No help on installers tho

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet A lot of the people who use Xplornet Service end up getting crappy service because they don’t have enough free time because they don’t have parents who raised them well and I’m very fortunate to have very good parents and that’s why I didn’t go to college school 🏫 like most

  • gbdmedia Brad Duffy (@gbdmedia) reported from South Frontenac, Ontario

    @APLenehan our local tower has had “known issues” for four years now. Our internet doesn’t work at all now. According to xplornet, there are no plans to fix the tower. This is the worst service I have ever seen. 10 kB/s now. This is shameful.

  • WeatherLandG 🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported from Augusta, Ontario

    @GratisLoqui @Bell @EORN_CA I 100% agree. To @EORN_CA the problem has been solved and Xplornet was the solution in their eyes. Curious how many of the board members at EORN have that service. It’s not adequate. I have Joe 15 and currently getting 5 on a good day. 🤬

  • joshuahjeaton Joshua Eaton (约书亚伊顿) (@joshuahjeaton) reported from Gaspereau Mountain, Nova Scotia

    @cbraedley @nsgov @developns @Xplornet I'm not sure if you're familiar with the canopy system but it's a wireless system that is notoriously poor. If we were actually going to get fibre to the door I would be very happy. They ran fibre to the local Reserve but nobody else has it

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