Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 30
Edmonton, AB 19
Halifax, NS 17
Calgary, AB 13
Rapide-Danseur, QC 6
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Winnipeg, MB 4
Grande Prairie, AB 4
Regina, SK 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • AlterusNominus 4th (@AlterusNominus) reported

    @Xplornet How much of the bandwidth actually goes to the customer besides being used for bitcoin mining and personal information nabbing for advertisers?

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet This just in, Xplornet tweets fluff that is completely unrelated to their business because they don't have anything to say about their false advertising, overcrowded network, terrible support and being Canada's most hated ISP.

  • Kilz_Knight Kilz Knight (@Kilz_Knight) reported

    @LinusTech @elonmusk @SpaceX Ah yes, let's hope they offer better stability and speed than xplornet (you are locked at 1mbps upload with xplornet unless things have changed since 1 year)

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet as opposed to your staff simply cancelling it. I literally was not in my right mind and my distress was easy for anyone to read. Since this happened, you resumed my "service" at an address that is no longer inhabited by anyone. You sent me bills for ZERO usage. And when

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet hi. Please train your staff to let clients who want to leave go instead of coercing them into making bad decisions for themselves. When I was leaving a horrid, abusive relationship I was apparently talked into putting an account I knew I would NEVER need again on hold..

  • Ouzoshrimplover Janice Hicks (@Ouzoshrimplover) reported

    @Xplornet Yes. We have been exploring other internet providers after searching for your "hidden gem" you call fast service.

  • JackieM_7 Jaclyn Mackenzie (@JackieM_7) reported

    @Xplornet the worst experience as a customer I have EVER had. You continue to call trying to get money from me. I will send you my gas bill for the 10 hour drive and the bill for my time doing the job of your technicians. Perhaps it'll even out? You will not see a dime from me.

  • Deline2Pat PatDeline2 (@Deline2Pat) reported

    @ToddSmithPC @EOWC_ON @EORN_CA It is pathetic so help is much needed. We have Xplornet...they promised to upgrade their tower, it’s over crowded, still have not upgraded and still say “it’s coming”. Our internet is so unreliable and you don’t get near why you pay for. Bell won’t put up anymore towers...cogeco

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet Not like they can reach their patients using your horrible service.

  • mci2273 Mario (@mci2273) reported

    @SpaceXStarlink is there anyway to get in on the beta for the Acton On Canada area? @Xplornet can’t give me 1mbs / sec anymore. Please help!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Unlike you, who has nothing to offer other than false advertising and broken promises.

  • walterrobinson Walter Robinson 🇨🇦 (@walterrobinson) reported

    @SteveClarkPC Mr. Clark, what about your constituents who are WFH but can't get reliable internet service from @Xplornet -- they could lose their jobs, their university age kids are losing semesters and your government has contracted with/promoted this company. #onpoli

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Xplornet think sugary, sweet tweets is enough to make up for their horrible ISP and their meager offerings.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet What does this have to do with anything? Look at these pretty colours, ignore our terrible internet. Nobody is falling for this "marketing".

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet You rip off all The elderly blind because there are a lot of elderly people living in rural areas who don’t know anything about the speeds they’re getting and you just give them anything and justify charging $100 a month because you guys Literally the definition of ****

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