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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 5
Calgary, AB 8
Grande Prairie, AB 6
Edmonton, AB 16
Toronto, ON 29
Ottawa, ON 9
Black Diamond, AB 1
Winnipeg, MB 9
Guelph, ON 2
Markham, ON 1
Caledonia, ON 7
Brampton, ON 2
Windsor, ON 1
Oakville, ON 1
Steinbach, MB 2
Quispamsis, NB 1
Halifax, NS 3
Barrie, ON 1
Kitchener, ON 4
Moncton, NB 2
Montréal, QC 10
Coquitlam, BC 1
Rapide-Danseur, QC 2
Cambridge, ON 2
Maple, ON 1
Airdrie, AB 1
Waterloo, ON 2
Milton, ON 1
Saskatoon, SK 2
Saint John, NB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • drack55
    danno (@drack55) reported

    @Xplornet has your customer service guy left for the night? No internet connection here and the customer support phone number was a recording telling me they’re too busy and then hung up. Really?

  • arthurwmurray
    Arthur Murray (@arthurwmurray) reported

    @Xplornet service down for an hour and half. Can’t get through customer service

  • seanphwood_sean
    Sean Hollywood (@seanphwood_sean) reported

    @Xplornet yet again another blackout on the service in Castleton area. You were doing so well. When will it be back on??

  • ImSeanHarrison
    Sean Harrison (@ImSeanHarrison) reported

    @StaxOfDonuts @Xplornet No provider will service our area except xplornet, I got to preorder starlink but it’s not here yet :/

  • ImSeanHarrison
    Sean Harrison (@ImSeanHarrison) reported

    Now I have to drive 4 hours to my cottage so that I can finish my zoom meetings all because my internet is out at home and @Xplornet doesn’t give a fk, SICK so happy I’m paying $120 a money for this service :)

  • JerryRi02465347
    Mr.JerryK (@JerryRi02465347) reported

    If you ever feel worthless just remember you will never be as worthless as @Xplornet workers.

  • 75bugger
    mike (@75bugger) reported

    @Xplornet you guys suck dead donkeys. What the hell is going on that you cannot notify your customers of an outage. Take my money and give us **** service. Thanks for nothing

  • fastjeff
    Fast Jeff (@fastjeff) reported

    @Xplornet He sounds like a really cool guy, hope he's doing well these days. Anyway, you're a terrible ISP. Avoid xplornet. #cancelxplornet

  • RobFallis
    Robert Fallis (@RobFallis) reported

    @Lynnincanada @Xplornet Down in Niagara as well. Can’t get through to support

  • jen_future
    FutureNPJen (@jen_future) reported

    Hi @Xplornet. Could someone please give an update on your outage? I’m relying on your service to do schoolwork. Currently without service for 2+ hours and your help line hung up on me after an hour on hold.

  • INeededTheMoney
    Jesse Campbell (@INeededTheMoney) reported

    @GlenabbeyFarms @Xplornet Could you imagine if xplorenet had to be accountable for their perpetually terrible servce?

  • INeededTheMoney
    Jesse Campbell (@INeededTheMoney) reported

    @pcincognito @Xplornet It's down across the country

  • Magnificent5M
    The Magnificent Marucci’s (@Magnificent5M) reported

    @Xplornet Any idea when service might come back on in South eastern Ontario (Kingston Napanee area) can’t get through.....!

  • ginsquirrel
    Claire (@ginsquirrel) reported

    @Xplornet soooo is service down in Barrie, ontario? Can’t get hold of anyone on the phone

  • jaycanjay
    Jay (@jaycanjay) reported

    @Xplornet Prepare to lose more than half your customers the moment starlink becomes available. Massive outage and not a single update or phone line available for hours. Not to mention we’ve had to restart our modem every single morning for the last month. Such a tone deaf company.

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