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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, NS 4
Grande Prairie, AB 6
Vancouver, BC 3
Toronto, ON 22
Lucan Biddulph, ON 1
Winnipeg, MB 10
Burnaby, BC 1
Edmonton, AB 11
Moncton, NB 2
Calgary, AB 7
Guelph, ON 3
Cambridge, ON 3
London, ON 3
Regina, SK 1
Saskatoon, SK 2
Montréal, QC 11
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
Maple, ON 2
Mississauga, ON 4
Ottawa, ON 7
Black Diamond, AB 1
Markham, ON 1
Caledonia, ON 1
Windsor, ON 1
Oakville, ON 1
Steinbach, MB 1
Quispamsis, NB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • sarCeeLight
    Cee Littlelight (@sarCeeLight) reported

    Finally got some wifi. Hopefully Telus pulls through, Xplornet is horrible lol.

  • cbraedley
    Charles Braedley (@cbraedley) reported

    @Addy_Bo @CBCNS @nsgov Yup, definitely rural... although not by much. Less than 10 minutes to the 102 highway. Xplornet "delivered" "highspeed" LTE service to the area...

  • fagstein
    Steve Faguy (@fagstein) reported

    Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.

  • UAPFirstContact
    🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖 (@UAPFirstContact) reported

    @elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.

  • BoileauJosh
    Josh Boileau (@BoileauJosh) reported

    When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

  • JG98942814
    MightyJoeMaple (@JG98942814) reported

    lol Xplornet thinks I’m gonna wait six days for them to come fix my internet. If it’s not done by Monday they’ll never see another dime. @Bell would you like a new customer? Who wouldn’t?

  • Robert2Ready
    Robert Ready 2 (@Robert2Ready) reported

    @SenBoehm @RBC I feel your pain. I have been trying to give @Xplornet updated credit card info for a week. After going. Around in circles for days I have been told i) automated payment system doesn’t work with Apple iPhones ii) password reset on account doesn’t work with Microsoft email…WTF!

  • kujala_good
    Mitchell Mcintosh (@kujala_good) reported

    @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing

  • SimpleGear
    sean barry (@SimpleGear) reported

    @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

  • brandonmurph10
    Brandon Murphy (@brandonmurph10) reported

    @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

  • ShazelFable
    Beverly | 📌Commissions open in pin!!📌 (@ShazelFable) reported

    My internet has been on and off since yesterday. Xplornet internet freakin sucks DX

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa

  • GerardCooke8
    Gerard Cooke (@GerardCooke8) reported

    @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

  • jasonforrest
    Based Canadian (@jasonforrest) reported

    @CBCNews Xplornet charges far too much. Please fix this.

  • jamesfisher12
    James Fisher (@jamesfisher12) reported

    @xplore_ca Don’t worry I fixed the problem it’s ur company

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