Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 22
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Kitchener, ON 6
Ottawa, ON 6
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Olds, AB 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • PuncherMidget Midget Puncher (@PuncherMidget) reported

    @Xplornet fix your ****** **** service... why pay over $100 for this garbage. So much money for garbage... **** your service

  • LEyebots LordOfTheEyebots (@LEyebots) reported

    @Xplornet @XploreMobile @Xplornet hey, xplornet! Fix your bloody ******* network

  • CarlTrask5 Carl Trask (@CarlTrask5) reported

    @PierrePoilievre I agree. CRTC fails Canadians. My slow internet bill cost more than my monthly electricity bill. @Xplornet @CRTCHearings

  • _crackrocks_ crack (@_crackrocks_) reported

    @xplornet please fix your internet

  • Acardyeg Alec Card (@Acardyeg) reported

    @Xplornet what does it take to just get through? Multiple times now my wife and I have called to cancel our service. Despite being ensured in June we had cancelled we are still getting charged. Sitting on hold today for an hour and a half and counting today.

  • SprouleStats Stephanie Sproule (@SprouleStats) reported

    @_crackrocks_ @Xplornet Same here. Calling the tech support gets you nowhere. Endless loop of getting transferred from xplornet to full throttle. Worst customer service experience ever.

  • starkinly Sara (@starkinly) reported

    @JC_TheMetalHead @Xplornet The person on the phone when I cancelled said they don’t take equipment back. We never purchased it.

  • thepooppack xplornet fan (@thepooppack) reported

    really can’t believe @xplornet employees man they really are like “is there a cloud outside? that one singular cloud is causing issues on our multi million dollar companies services at the moment please turn your router off and back on”

  • NockAndLoose Steve Filer (@NockAndLoose) reported

    @IanMcPHE7T2 @Xplornet I had the same thing. @Xplornet's loyalty agent spoke over me several times once I was finally connected. Told me to put in a service call to remove their equipment. I am so glad to be rid of them. Truly a terrible service capitalizing on a lack of competition in rural places

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @NockAndLoose @Xplornet 1/2 Same here and he was hostile when I declined his bribes. Also refused to have their antenna equipment removed from our brick chimney. Basically keep it or take it down ourselves (I’m 75) Or pay an @xplornet service person to remove it. Absolute crap service

  • cdngrl1980 Tam Miles (@cdngrl1980) reported

    @Xplornet service it out again, making it impossible for someone who works online. Terrible, over-priced service. And of course, can't get through to customer service. Time to switch companies. Today. We're done.

  • DonMcLeod1977 Donnny MacLoudd (@DonMcLeod1977) reported

    @Kaitlynkitzan @Xplornet I guess that’s why Xplornet works on my farm….. because it never rains.

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Sunny94FM @Xplornet Here’s a reason why not. Another company offered fibe internet in our area. Higher speeds and cheaper than my Xplornet LTE contract. When I contacted xplornet to cancel they said I have to pay to have their equipment removed from our brick chimney or we could just leave it Brutal

  • CdnARS_VE4PER CdnARS VE4PER (@CdnARS_VE4PER) reported

    for abt $15 /mo more far superior service Total init bill $922 includes 1st month's service fee extra outlay is only $764 all freight & taxes in @Xplornet is simply causing me to waste my $25 / TSN subscription fee anyway so switching looks better all the time.

  • CdnARS_VE4PER CdnARS VE4PER (@CdnARS_VE4PER) reported

    @Xplornet .../2 in absence of a .@CRTC enforcement with teeth to change regs to guarantee min speeds solution to congestion problem is cut back the exec greed motive to sign up ever more subscribers well beyond network technical capacity or else truly UPGRADE hardware to handle demands

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