Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 17
Montréal, QC 10
Calgary, AB 9
Ottawa, ON 9
Winnipeg, MB 9
Caledonia, ON 7
Grande Prairie, AB 6
Mississauga, ON 5
Kitchener, ON 4
Halifax, NS 3
Maple, ON 2
Guelph, ON 2
Brampton, ON 2
Steinbach, MB 2
Moncton, NB 2
Rapide-Danseur, QC 2
Cambridge, ON 2
Waterloo, ON 2
Saskatoon, SK 2
Saint-André-Avellin, QC 2
London, ON 2
Vancouver, BC 2
Midland, ON 2
Olds, AB 2
North York, ON 2
Regina, SK 2
Black Diamond, AB 1
Markham, ON 1
Windsor, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • bugalooa bugalooa (@bugalooa) reported

    Shocker @Xplornet down again and slow as ever

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet I assume the French words that should have gone along with this photo got stuck somewhere in your network and only the photo managed to escape.

  • JeddorePhil wejitu ⌛️ (@JeddorePhil) reported

    @fanCRTCProfling @FrankReardon1 @Xplornet Service will be better quality afaik.

  • kapwamom Kapwa Mom (@kapwamom) reported

    The @xplornet tech suggested we change our internet package to a lower level since we can’t achieve the speeds at our current package. THAT’s the solution?

  • SpritePd Pd_Lietz (@SpritePd) reported

    @Xplornet Why not try working. In Manitoba you told me too bad that my location fr sat is either Alberta or Ont. what bullshit. I need NEED location on server to be correct to get COVID/government /weather / or school and Health news. Explain.

  • Brian_Moon95 Brian Moon (@Brian_Moon95) reported

    A rural Nova Scotia family with two young kids would love to beta test @SpaceXStarlink Tower based internet not an option, cell coverage weak and Xplornet slow at best. 👋

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet I'm all out of witty things to say about your service right now, so I'll just say this: you guys are truly the worst ISP in Canada. @APLenehan should be proud of that distinction, it's not easy to be this hated and still be oblivious to it.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @JeddorePhil @FrankReardon1 @Xplornet If you use voip or anything like that, jitter and latency will affect the quality of voice communications. May be very bad with those stats.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet and then you can't even be bothered to respond to you're pissed off customers to try and help them nope let's just post a new tweet push the customer complaints behind and in this tweet we're going to lie about on network and its conditions

  • TrainerGloria Trainer Gloria 🇨🇦 (@TrainerGloria) reported

    @Xplornet Yesterday when we arrived at our cottage, our internet was not working. Spent 90 minutes!!! on hold waiting to talk to a rep. Today a man showed up unexpectedly from Prosat & fixed our internet. We’re happy/surprised as in summer it took a month till u found a repairman

  • JeddorePhil wejitu ⌛️ (@JeddorePhil) reported

    @fanCRTCProfling @FrankReardon1 @Xplornet That's my old service. Had it for like 5 years now I think. Maybe more.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @JeddorePhil @FrankReardon1 @Xplornet Do you have to pay anything? What exactly is new? Will the service be of equal or better quality? Keep us informed of this one. Good to find someone affected and how it all turns out.

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @JeddorePhil @Xplornet @fanCRTCProfling Never got any such calls

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet your internet is so slow I have a ********* addiction because of it

  • ThatBadDad1 ThatBadDad (@ThatBadDad1) reported

    Hey @Xplornet 9 hours we've been down now, and did you know that it takes 3:42 to just finish welcome messages. I spent over an hour on hold today already.

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