Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 14
Edmonton, AB 13
Ottawa, ON 9
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Grande Prairie, AB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Creston, BC 1
Maugerville, NB 1
Hearst, ON 1
London, ON 1
Saint-André-Avellin, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • unnervingfalcon Wes (@unnervingfalcon) reported

    @elonmusk just want to say ty. I got my Starlink sign up email yesterday. I shouldn’t be this excited but my xplornet satellite internet has been soooo bad for years. I’ve had enough of the 20 min to watch a 5 min video at 140 p quality.

  • chopperface69 Chopper Face Posting his Ls Online (@chopperface69) reported

    @TekSavvyBuzz @CBCNews Terrible! I know people who live or have cottages that far out and the best option is Xplornet which I had as my only option for about a year. 100gb cap and speeds too slow for streaming. When I called Bell they said they’d do a campaign if they ever made it to my house.

  • FuzzyGross The_McG (@FuzzyGross) reported

    @Xplornet Do NOT care about your customers 1 bit. We are living through a pandemic, the Government deemed internet access essential and people are asked to stay home. Yet, you have policies that should be illegal(throttling) and you charge high fees for iffy service.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams I don't even pay for it and I complain its that bad its ******* garbage Mexico has better internet the moon has better internet and that's not a joke it true the moons internet is run by nokia and its 4g xplornet is ******* ****

  • Real_McMunchie Derek Grant Holowka 🇨🇦 (@Real_McMunchie) reported from Ridgeville, Manitoba

    It's worth noting that everything I call, I end up having to do all the work on my end. Did it all. Still not working. I would not recommend Xplornet to my worst enemy. Quit advertising faster speeds until you ACTUALLY have them. Peak times are atrocious.

  • Cheford1 Brett Weston (@Cheford1) reported

    Day 1 begging @Rogers to bring service to my area so I can get rid of @Xplornet. There’s Rogers service 2km each way of a cluster of 15 homes...our internet is garbage and everyone has said they’d switch to Rogers. 15 new customers in a single day...that’s just internet not cable

  • FuzzyGross The_McG (@FuzzyGross) reported

    Dear @Xplornet I would like to say thank you for having my service work very well.......that is until my CRTC complaint was closed. Now, streaming has become laggy again and live Twitch streams are impossible to watch. I gave you a chance to fix this but obviously you do not...

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams as i struggle to watch 720p you internets not even worth paying for can't wait to switch if I was paying for what we were getting I would have switched to bell by now even tho I'm moving your service and company is a 20-year joke i am surprised you have not been sued

  • marshmat Matt Marsh (@marshmat) reported

    @Xplornet "High-speed internet", while not a legal term, is generally accepted in the industry to mean better than 25 Mbps down & 3 Mbps up. AFAIK, no Xplornet service tier meets that definition.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet @moseleywilliams my internet issues are being looked into I will remove the tweets if it is resolved

  • kylie_dodds K Sheets (@kylie_dodds) reported

    Sick of having one only option for internet and it never working. Day 3 of internet not working more than it works. @Xplornet

  • UE_Films Unknown Error (@UE_Films) reported

    @Xplornet your service is so ******* abysmal

  • bartin_mennett Martin Bennett (@bartin_mennett) reported

    Second weekend in a row where our internet is completely down. Thanks @Xplornet for nothing.

  • UE_Films Unknown Error (@UE_Films) reported

    Sorry for no stream today. Extremely frustrating. The fact that it's the 21st century and there are places in Canada that don't have high speed internet is abysmal. And that the local companies won't do **** about it. I'm looking at you @Xplornet @LakelandNetwork @townhuntsville

  • BethanyFontaine Beth (@BethanyFontaine) reported

    Parents haven’t had internet since yesterday, kids missed classes in morning and now missing the jets game this evening 😒 no help on phone #xplornet @Xplornet

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