Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 12 |
| Longueuil, QC | 1 |
| Toronto, ON | 26 |
| Brampton, ON | 3 |
| Thurso, QC | 1 |
| Collingwood, ON | 1 |
| Maple, ON | 2 |
| Calgary, AB | 8 |
| Edmonton, AB | 13 |
| Mississauga, ON | 5 |
| Grande Prairie, AB | 5 |
| Ottawa, ON | 8 |
| Black Diamond, AB | 1 |
| Winnipeg, MB | 8 |
| Guelph, ON | 2 |
| Markham, ON | 1 |
| Caledonia, ON | 6 |
| Windsor, ON | 1 |
| Oakville, ON | 1 |
| Steinbach, MB | 1 |
| Quispamsis, NB | 1 |
| Halifax, NS | 3 |
| Barrie, ON | 1 |
| Kitchener, ON | 2 |
| Moncton, NB | 1 |
| Coquitlam, BC | 1 |
| Rapide-Danseur, QC | 2 |
| Cambridge, ON | 2 |
| Airdrie, AB | 1 |
| Waterloo, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Lawrence (@olblue81) reported@cpwcsk I was about to pony up for that and xplornet went LTE at Elrose and saved me a bunch of dollars. The satellite service was terrible for us. One time I updated SMS and downloaded display firmware before harvest and hit my data cap. LTE at least has unlimited data.
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m3t4lw01f (@m3t4lw01f) reported@FeedYourFuture @Xplornet @Xplornet should change their business practices in 2021 to support rural Canadians by actually providing the services they advertise, instead of retweeting unrelated fluff.
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J.L. 1285 (@CAWguy) reported@JesseBrown @sula_greene Yeah, it was awesome when Xplornet purchased our local, rural ISP, then promptly shut it down leaving us with nothing.
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ThatBadDad (@ThatBadDad1) reported@rhh No, we have 2 choices xplornet and bell LTE, xplornet is actually pretty much the only option, cell phones service is spotty, in my living room you can sit on one part of our couch, full bars, move 1 cushion, none...
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Fred Cee (@Fred_Wreck1983) reported@Xplornet Seriously? a rainbow? **** ur stupid *** company.
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m3t4lw01f (@m3t4lw01f) reported@Shinzah321 @kevdevlyn @Xplornet What I mean is, the CRTC has actually approved it, and people in Canada already have the service. It's happening. I'm hopeful their timeline of "early 2021" for a more widespread rollout pans out. Regardless how long it takes, I'm still looking forward to that call to Xplornet.
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Stephanie West (@SWestyyyy13) reported@Xplornet Your customer service is the worst. Technicians came to the house and "fixed" our internet. IT STILL DOESN'T WORK. Now we have to open a new case despite your technicians not doing their job the first time?!
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michel boilard (@BoilardMichel) reported@Unsilent17 @Xplornet did that ! throw my computer out the window , it didnt help
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Jay Collins (@deerblaster1) reported@ctvwinnipeg @Xplornet internet speeds are so bad I hope my kids don’t fall behind!
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m3t4lw01f (@m3t4lw01f) reported@jamesbergeron @Xplornet Man, I must be *lucky* then, and if I'm lucky I feel really bad for people with worse service than I'm currently getting. Last night we couldn't even watch TV. If my kids were to move to online school, they'd be screwed. This ain't right, at any rate.
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Chad Peters (@cpwcsk) reported@olblue81 @Xplornet I am on the 25mb/200 satellite service, so I am paying over double what you are. I never get anywhere close to that anymore I called @woodrivercontr1 over a month ago about switching but they have never returned my phone call so 😒
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TheOracle (@TheOrac93482874) reported@Unsilent17 @Xplornet Everything keeps locking up. Phone service hit and miss too.
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Trent Sundgaard (@solar_chicken) reported@olblue81 @Xplornet I have CCI, which is indirectly Xplorenet. I get what I pay for 30/2Mbps. DYK -Xplorenet sold to StonePeak - US based corp. No longer Cdn company. Rural broadband in Canada is no longer a Cdn solution.
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Stephanie West (@SWestyyyy13) reported@Xplornet We have not had internet for the past 3 days! Why will you not send a technician to fix it?! Horrible service
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Dave Kloostra (@ptskloostra) reported@Shawridgefarm Our internet has been fine all through the first lockdown. About a month ago, we get a flyer, @Xplornet is offering faster speeds. Now our internet sucks. Been out more in last month than previous 8 or so years we have been with them. Stupid slow speeds also
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