Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 110
Brampton, ON 62
Montréal, QC 56
Steinbach, MB 26
Calgary, AB 26
Hampton, NB 18
Ottawa, ON 18
Mississauga, ON 13
Caledonia, ON 12
Cambridge, ON 11
Regina, SK 11
Guelph, ON 8
Halifax, NS 7
Kitchener, ON 7
Hamilton, ON 7
Stettler, AB 6
Edmonton, AB 6
Norton, NB 5
Dartmouth, NS 5
Barrie, ON 5
Vancouver, BC 5
London, ON 5
Whitby, ON 5
Charlottetown, PE 5
Gatineau, QC 5
Dunnville, ON 5
Millarville, AB 4
North York, ON 4
Peterborough, ON 4
Québec, QC 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • seeteegee Chris McGee (@seeteegee) reported

    @pugganoche @kathleenogrady Omg, Xplornet satellite service is just bad. It might be a long shot, but perhaps starlink could be an option. I know people who have had success with it in this part of the world.

  • davinalytle Davina Lytle (@davinalytle) reported

    @rainiemainie @Xplornet They sure are, & it's gotten worse since covid...EVERYTHING seems to have gotten worse since covid...all the retailers seem to use it as an excuse not to provide customer service any longer. In my humble opinion of course.😜 #ThingThatMakeYouGoHmmm

  • jscottmaclean Scott MacLean (@jscottmaclean) reported

    If you are looking for internet stay away from @Xplornet we installed it last year at the cottage and had issues all last year. Guess what same issue again this year and they tell me I need to pay for extra coverage. Seasonal account hooked up two months ago and never worked

  • JakeMacNeil3 Jake Macneil (@JakeMacNeil3) reported

    @Xplornet You guys should consider rebranding your company name to “We can not explore the internet because it never works”…. Brutal

  • ggrayfarm Glen Gray (@ggrayfarm) reported

    @SilverStarAg We have good internet as we have an xplornet tower in Aylsham but no cell service. Great for fire calls. I can see 3 cell tower lights but can’t call out

  • SmevyBean Matrixxxツ (@SmevyBean) reported

    @Xplornet your service is worse than dial up🤡

  • botterillsales Todd Botterill (@botterillsales) reported

    @SilverStarAg @StarlinkPage We should start a support group lol, waiting after sending a deposit, can't wait to boot xplornet

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet Your service is incredibly bad. I call to find out why its slow and you spin in circles for 2 hours. This happens ALL the time. My internet is EXTREMELY slow yet again. Fix it. 😡

  • davinalytle Davina Lytle (@davinalytle) reported

    @livingwithabuse @Xplornet Honestly, Nicola, I'm so angry. We called them multiple times before we moved & even though we were told they shouldn't have, they promised us we'd have internet. Now what? I can't even do a therapy appt. & had to cancel todays. 😭😭😭

  • Aubrechtova_ 𝕮â𝖑𝖎𝖓𝖊:3 (@Aubrechtova_) reported

    i could get a group of orangutans and they could **** out something better then xplornet including customer service wtf man

  • TrainerGloria Trainer Gloria 🇨🇦 I❤️🇮🇱 (@TrainerGloria) reported

    @Xplornet During pandemic when husband & sons had to work/study from home, we rarely went to our cottage cuz Xplornet was so damn slow & unreliable despite various tech visits.We upgraded to almost $100/month last summer,still awful. Just switched isp,new service is cheaper,fast&reliable.

  • davinalytle Davina Lytle (@davinalytle) reported

    So, Xplornet finally said they'd come out and do a service, but the person that was supposed to send out the work order forgot??? Are you kidding me, it's been 5 weeks since the first time we called?! @xplornet

  • CowInverted InvertedCow (@CowInverted) reported

    @Xplornet you Almost make it sound so good But you should tell people that UP To really means 50 Mbps or less and 10 Mbps or less upload, meaning when your fine service is sitting at 15Baud down and so low that Speedtest cannot get a reading for up load, it is still UP TO

  • Shockah_OW ShocK3RMoron! (@Shockah_OW) reported

    @YBN_geno What the flying **** is xplornet

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Xplornet How about you get the customer you just hooked up to report back in a couple of months with the actual speeds they are 'enjoying.'

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