Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 35
Montréal, QC 22
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Kitchener, ON 6
Ottawa, ON 6
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • gmattthews77 Grant Matthews (@gmattthews77) reported

    @Xplornet - upgraded my service in the hopes that it would lead to a better connection. Guessed wrong. Service is no better. #notmad, #disappointed

  • jordan_leroux Jordan Leroux (@jordan_leroux) reported

    @Xplornet outage. Again. We just turned it back on and it’s out again. No reliability. No customer service. I guess we just wait for cogeco

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    It's really rather sad that @SpaceX Starlink beta, even with outages, downtime and potential hardware issues is light years better than @Xplornet's LTE service. I was told "don't cancel your service until it's out of beta" but I didn't even hesitate as soon as my dishy arrived.

  • hullcitydave dave jupp (@hullcitydave) reported

    Once again Xplornet you have let me down!! Missed both the disallowed goal and the Spurs goal!!. Rural internet my ***! #xplornetsucks

  • FeministHousew1 IdRatherBeBaked (@FeministHousew1) reported

    So @Xplornet I've been begging you for 3 years to get my service fixed! I'm paying over $100 each month for internet that works about 40% of the time and that's ONLY if I use an ethernet cable!! This is why people hate @Xplornet!!! #FixYourService #FuckingRipOff #XplornetSucks

  • dbanks460 D Banks 🇨🇦 (@dbanks460) reported

    @Xplornet You have reviewed my account many times and basically said there is no fix sorry about your luck even after numerous CCTS complaints. You continue to advertise speeds you simply can not provide to people and charge outrageous prices. Fix your system.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet This xplornet user says that xplornet and it's service deserves the term, "steaming pile of crap". Experience things like 2010 technology, little to no bandwidth, frequent outages, no customer care, tiny data caps, horrible twitter marketing, bigger bills with no upgrades, etc...

  • luvlambs Marion Greveling (@luvlambs) reported

    @Xplornet 1.19 Mbps download 0.37 Mbps upload Your Internet connection is very slow. Here's the evening update. And yes, I tried calling tech support. And no, I am not having a tech come out for $125.00

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet You know what doesn't deserve the term hidden gem, right? Drumroll please.... Your service! (I bet everyone reading this totally didn't see that coming.)

  • Shawn_Mullin Shawn Mullin (@Shawn_Mullin) reported

    XPlorenet trying to steel 90.00 off me. On hold for 1 hour. Bad product bad service please all stay away. #Xplornet

  • FoxxTricky TrickyFoxx (@FoxxTricky) reported

    @Xplornet I would like to connect to what matters most but I have no useable internet speeds available in the Chatham-Kent / Ridgetown area...can you please let us k is when the issue will be fixed?

  • lisacran Lisa Cranston, EdD (@lisacran) reported

    @Mark_Goldberg @Xplornet Worst internet ever. We left @Xplornet as soon as another option became available but suffered through three years of incredibly slow internet and ridiculous data limits. Good riddance!

  • AtTheDogPatch Internet Needed (Please Help) (@AtTheDogPatch) reported

    Order paid for and @SpaceXStarlink has shipped. I will cancel @Xplornet very, very soon. The whole family is eagerly awaiting the switch. Very soon, we will be able to have Zoom meet with family at 7:30 in the evening.

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Mark_Goldberg @Xplornet By far the worst provider in the history of the internet. It’s 2021, why am I still having to deal with dial up speeds?? Oh right. Because Xplornet oversells towers and then throttles their speed to make up for it.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet, you post about your service upgrades but the majority of people I've spoken to had experiences that mirror my own: slow and unreliable service and long wait times for phone support only to be told "restart it" and when then doesn't work, schedule a tech for days later.

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