Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 28
Edmonton, AB 21
Halifax, NS 16
Calgary, AB 14
Brampton, ON 5
Ottawa, ON 5
Rapide-Danseur, QC 5
Kitchener, ON 4
Moncton, NB 4
Dieppe, NB 4
Regina, SK 4
Fredericton, NB 3
Winnipeg, MB 3
Grande Prairie, AB 3
Gatineau, QC 3
Pictou, NS 3
Dartmouth, NS 2
Spruce Grove, AB 2
Guelph, ON 2
St. George, ON 2
Hamilton, ON 2
Red Deer, AB 2
Cambridge, ON 2
Flin Flon, MB 2
Macklin, SK 1
Brantford, ON 1
Mississauga, ON 1
Saint John, NB 1
Kirkland, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • DanaMcIntosh Dana McIntosh (@DanaMcIntosh) reported

    In the middle of a pandemic, with so many people working from home, why can't @xplornet do their maintenance in the evening or on the weekend when fewer working folks would be impacted by loss of that necessary service? #epicfail

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet 40km from Toronto paying $123 per month for high speed is a joke. Gaps in coverage, brutally slow speeds etc. I can’t work from home. Kids can’t do their online classes. Wtfk!

  • ShampooChugger Shampoo Chugger (@ShampooChugger) reported

    @Xplornet Tf u mean “as I can see”... I can’t see ****, it’s not loading

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet To me, this honestly hurts their reputation more than it helps xplornets. If Xplornet thought I was doing good, I'd probably rethink my whole business strategy because xplornet is a terrible ISP. Honestly, their data plans are stuck in 2012.

  • CapePineWeather Cape Pine Weather (@CapePineWeather) reported

    @Xplornet any update on outage in Trepassey NL ? Started at 1500LT Jan 14. #Xplornetoutage

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet I am so happy I'm no longer a xplornet customer. **** THIS COMPANY. @Xplornet BUT STILL DONT THINK IM GOIN TO STOP LETTING PEOPLE KNOW HOW AWFUL YOU GUYS ARE. BUT DONT WORRY ILL STILL BE TROLLING.

  • 424Shauna Shauna Mikel (@424Shauna) reported

    @Xplornet you really need to figure out internet in the rural areas. We are paying full price for internet that never fully works and have two stressed out elementary students that can’t log in with their teacher.

  • RealJustice66 RealJustice66 (@RealJustice66) reported

    @Xplornet seriously??? Who was the man in charge that scheduled a 12 hour maintenance on a Friday? Online school, work... seriously! Worst internet provider ever!!!!

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet @kevdevlyn Yeah that doesn’t work and you know it. Tech just says their check shows I’m getting a signal when my devices say “can’t connect” no signal. It’s all bullshit

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @XplornetES #FunFactFriday - In a unique marketing ploy, @Xplornet advertised a service for unlimited high speed rural internet promising things they knew they couldn't deliver! Each user was given only a fraction of what was promised, with some unable to even work from home. #MarketingFails

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Katy_marsh86 @Xplornet There's nothing wrong with Xplornet. You pay the bill, the money goes into @APLenehan's pocket. No problem! How dare you suggest we are anything other than just a cash cow. You'll get what Xplornet gives you and you'll LIKE IT!

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet with ur service? I don't think so, they wouldn't be able to upload **** all !!!

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet @kevdevlyn I even rented their hub router after being told by them that it was much faster than my lynksys router. Bullshit. $123 per month for a 1.5 Mg download “speed”. My home security camera is useless when the signal creeps along. That’s when there is a signal. I’m using phone data

  • cbraedley Charles Braedley (@cbraedley) reported

    While this transmission tower problem may not be the fault of @Xplornet, the answers provided by the support team are completely unacceptable. How long before this tower is fixed?

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Do you think the Digital Service Squad could help fix your awful service? Asking for a friend.

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