Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 53
Montréal, QC 32
Edmonton, AB 28
Calgary, AB 19
Halifax, NS 16
Ottawa, ON 8
Rapide-Danseur, QC 6
Kitchener, ON 5
Brampton, ON 5
Moncton, NB 4
Winnipeg, MB 4
Cambridge, ON 4
Dieppe, NB 4
Regina, SK 4
Saskatoon, SK 4
Vancouver, BC 4
Guelph, ON 3
Fredericton, NB 3
St. George, ON 3
Grande Prairie, AB 3
Gatineau, QC 3
Flin Flon, MB 3
Pictou, NS 3
North York, ON 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Saint John, NB 1
Kirkland, QC 1
Bridgetown, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • wheelerreborn Wheelerreborn♿ (@wheelerreborn) reported

    @reikokoyama79 @CCI_Wireless @Xplornet You try the telus hub internet or whatever they call it? My cousin has it at his acreage & his parents at the farm and they actually have less problems then I do with shaw high-speed in the city.

  • RGDancingMan @RGDancingMan (@RGDancingMan) reported

    @RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Distributel And force @Xplornet to live up to their speed claims for those of us who have no choice but to use their expensive crappy service

  • DanNichols73 Dan Nichols (@DanNichols73) reported

    1/2 @APLenehan finding you on Twitter is faster than through corporate office why is that?? You should be all over my issue today or one of your assistants at the very least. Because @XploreMobile and @Xplornet have no clue how to treat customers. I’ve been lied to and misled..

  • MIchelleP8844 DingDongTheRatIsDead (@MIchelleP8844) reported

    @Julie_foxy @Xplornet We live in a rural area so our internet provider sucks. I’ve been on the waiting list for Starlink since February.

  • H4WKart H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported

    @Xplornet Maybe they should stop taking photos of deer & actually start doing their jobs. Terrible customer service & horrible internet. Incredibly low speed. Dropped calls on every 5 minutes and 13 MB downloads take up to 30 min. Can't wait for StarLink to expand their service and switch.

  • ItsAroz Aroz🍥 (@ItsAroz) reported

    @Klink89 @terry_seguin i currently have Xplornet, and it is god awful for sattelite internet, i've pre-ordered Starlink back in early may or so, have still been waiting for global launch as beta testing isn't currently available in my area of Quebec Canada; Starlinks initial cost is a hefty 700 CAD

  • medic969 Rob Good (@medic969) reported

    @Xplornet The LTE is down again north of Spruce Grove…….second time this week……

  • apocolypse669 Darth Pocolypse (@apocolypse669) reported

    hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money

  • H4WKart H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported

    @Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.

  • tweetvex Marc Pitre (@tweetvex) reported

    @Xplornet Dear xplornet a 12 hour outage with no ETA is unacceptable .. without any notifications to your customer's and no explanation as to what is happening .."our technicians are on site trouble shooting" is a valid answer at this point.

  • AlwaysARedhead AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask (@AlwaysARedhead) reported

    @IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.

  • tlsaloranta tsaloranta (@tlsaloranta) reported

    @LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.

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