Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 31
Halifax, NS 17
Edmonton, AB 16
Calgary, AB 14
Rapide-Danseur, QC 6
Regina, SK 5
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1
Kamloops, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet Any insight into pensioner having to pay to have your equipment removed because fibe cable came to our area? Including having to go on the roof? Non-recoverable? Yes is! We have been customer for years and still are at our cottage (satellite) This is “loyalty”?

  • randsmarchants Richard (@randsmarchants) reported

    @Xplornet if you work from home and your internet provider is Xplornet you will probably loose your job because of bad service

  • Acardyeg Alec Card (@Acardyeg) reported

    @Xplornet what does it take to just get through? Multiple times now my wife and I have called to cancel our service. Despite being ensured in June we had cancelled we are still getting charged. Sitting on hold today for an hour and a half and counting today.

  • CarlTrask5 Carl Trask (@CarlTrask5) reported

    @PierrePoilievre I agree. CRTC fails Canadians. My slow internet bill cost more than my monthly electricity bill. @Xplornet @CRTCHearings

  • sherrykeam Sherry Keam (@sherrykeam) reported

    @Xplornet YOUR SERVICE SUCKS AS USUAL. NO EMAIL SERVICES TODAY. REALLY HARD TO DO BUSINESS THAT NEEDS EMAIL ACCESS. THIS COMPANY IS A JOKE.

  • jaja92628832 Ian Lafferty (@jaja92628832) reported

    @BellMediaPR Bell, let's talk. I just switched from bell cellular service to Telus and my satellite from bell to Xplornet. At much cheaper cost btw. There are consequences to treating female broadcaster's like ****!

  • NockAndLoose Steve Filer (@NockAndLoose) reported

    @IanMcPHE7T2 @Xplornet I had the same thing. @Xplornet's loyalty agent spoke over me several times once I was finally connected. Told me to put in a service call to remove their equipment. I am so glad to be rid of them. Truly a terrible service capitalizing on a lack of competition in rural places

  • XyoticTV Nathan (@XyoticTV) reported

    @Xplornet We have called you a dozen times since having our service setup last year. Nothing changed.

  • bushcamp2 The Thankful Outdoorsman (@bushcamp2) reported

    @Cedarstoneacres @Xplornet I hear ya. Reception is very poor at camp too. Have to take the quad out to the main road just to answer an email sometimes

  • LEyebots LordOfTheEyebots (@LEyebots) reported

    @Xplornet @XploreMobile @Xplornet hey, xplornet! Fix your bloody ******* network

  • JIloski Jugo Iloski (@JIloski) reported

    @Xplornet LTE home internet service is maddening...tower is down yet again in McGregor...how are we not given a bill credit during outage periods...why don't you have a service that sends outages to customers by text or email! 🧐🙄🫤

  • adamandplease Adam (@adamandplease) reported

    @TheTobster111 Well I hope this doesn’t do anything to Starlink because it has changed our rural lives for the better. We only had xplornet which is the worst service

  • Trucker_Ty_ Ty (@Trucker_Ty_) reported

    @Xplornet why did I have to find out about a service outage by calling in to tech support? People rely on home internet for work and school. An email alerting customers of this outage would have been the least you could do.

  • SharonHouselan1 Sharon Houselander (@SharonHouselan1) reported

    @Xplornet you can bet I ordered my Starlink and can't wait to drop your dogshit fraud service. Making us pay 120$/m for 25GB plus another 40$ so we can use the phone because you're illegally throttling VOiP applications to further shake us down. **** you.

  • aerom Jim Russell (@aerom) reported

    @Xplornet - service OUT again now!

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