Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 87
Montréal, QC 32
Edmonton, AB 31
Calgary, AB 28
Halifax, NS 24
Ottawa, ON 17
Steinbach, MB 11
Brampton, ON 9
Winnipeg, MB 9
Vancouver, BC 9
Rapide-Danseur, QC 9
Kitchener, ON 8
Saskatoon, SK 7
Moncton, NB 6
North York, ON 6
Regina, SK 6
Grande Prairie, AB 5
Mississauga, ON 5
London, ON 4
Cambridge, ON 4
Flin Flon, MB 3
Red Deer, AB 3
Guelph, ON 3
Dieppe, NB 2
Caledonia, ON 2
St. George, ON 2
Lindsay, ON 2
Brantford, ON 2
Campbellford, ON 2
Thornhill, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • judlill Julli (@judlill) reported

    @Xplornet worst service ever internet down more than it works I’ll be switching to @SpaceXStarlink

  • staysangry If you’re not angry you’re not paying attention (@staysangry) reported

    @tammyrobert Nope. We don’t even have good cell service here. I have xplornet lte and it’s actually really good. But 110$ per mth. I also have a land line $70/mth. Cell phone $80/mth. And we bought a cell booster for $800 when my husband had to work from home. It’s expensive to be connected.

  • saskiaages Pip (@saskiaages) reported

    @Xplornet 2/ professional? I've spend years of frustration and coat. Now 2 days of constantly trying to reach your company. Bad tech advice and finally was told I gave to pay to fix it myself. And then a hang up. Please advise because I'm emailing your entire ***

  • stockyrds Stockyrds (@stockyrds) reported

    @Xplornet rockyford tower in alberta is down. No internet service

  • jasonallonby Jason Allonby (@jasonallonby) reported

    @SeanRossSapp Sean please report that Xplornet sucks! My internet has cut five times during the buy in!

  • marcie_c_john Marcie Callewaert John (@marcie_c_john) reported

    @Xplornet I was so glad when I moved to an area where we could also access Telus Smart Hub and xplornet wasn't the only option. Painfully slow and expensive for such tiny data packages.

  • FrankReardon1 𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @DustinPatar Yes just switched to a different ISP. Cellphones and NWT DSL having issues it looks like. @Xplornet is still working

  • BluebirdX11 Bluebird (StartWinning.eth) (@BluebirdX11) reported

    @elonmusk Totally dissatisfied with @Xplornet and their high-orbit, unreliable solution (and terrible customer service!). Just ordered a Starlink kit and hoping for the best! All I really need is for it to work, in some capacity, much of the time.

  • ziahusky Eric (@ziahusky) reported

    @Xplornet I've been trying for 2 days to disconnect. The disconnection dept is overwhelmed & I can't get through or get a callback. How can I stop my service?

  • BluebirdX11 Bluebird (SkiAspen.eth) (@BluebirdX11) reported

    @Xplornet Lol - people do not be fooled that xplornet will provide any customer service in a customized way. They will ONLY assist you if you have access to a signal and you call them and wait an hour to get a rep. They are instructed to deliver nothing of value via email/DM- phone only

  • Holeinoneboy Parenthesis Brackets III (@Holeinoneboy) reported

    Now going into day 4 without internet. No ETA on fix. Apologies for the inconvenience just don’t cut it. Worst company on the planet @Xplornet

  • guestb guest b (@guestb) reported

    Hi @Xplornet, wondering why you haven't fixed broken high speed rural internet in Annapolis Valley, NS for two weeks? Your update May 11ish keeps blocking users after modems power off for any reason. People around are talking. Two weeks is a long time. @thestarhalifax

  • ChrisVi1234 Chris Vickery (@ChrisVi1234) reported

    @Bell bell outage Southern Ontario and Eastern Ontario: disconnected TV & Internet & Phone landline. Maintenance repair problem. Rogers, Telus, Cogeco, Shaw, Shawdirect, Freedom, Bell Aliant, Xplornet, Fido, Eadtlink, Teksavvy all outage..

  • Styles_888 Daza (@Styles_888) reported

    @Xplornet They had to move to an area with better internet service. Cannot wait for starlink! Good luck then…

  • ZNsolo101 ZNsolo101 (@ZNsolo101) reported

    @Bell yo if bell was not just about making a few $ for that service my house would have fibor but yall just wont move the line 1 km down my road but xplornet got me with internet thats better your dsl is so *** for the price its sad nova scotia hype

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