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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 47
Mississauga, ON 5
Edmonton, AB 29
Montréal, QC 24
Grande Prairie, AB 6
Sedgewick, AB 1
Acheson, AB 1
Regina, SK 4
Calgary, AB 31
Vancouver, BC 13
Winnipeg, MB 13
Saskatoon, SK 5
Blackfalds, AB 1
Scarborough, ON 2
Flin Flon, MB 2
Glenboro, MB 1
Halifax, NS 13
Fort Saskatchewan, AB 1
Dartmouth, NS 2
Saint John, NB 1
Halifax County, NS 1
Amaranth, ON 1
Brantford, ON 2
Brant, ON 4
Port Hope, ON 1
Milton, ON 1
Ottawa, ON 7
Toronto county, ON 6
Brampton, ON 3
Moncton, NB 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.

  • xraydares
    Darren (@xraydares) reported

    @pcroft @xplore_ca That sucks

  • TrashleyMess
    Ashley-Rose C (@TrashleyMess) reported

    @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

  • BoileauJosh
    Josh Boileau (@BoileauJosh) reported

    When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

  • DanWiebeFree
    Dan Wiebe (@DanWiebeFree) reported

    @xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @MajJensen3 @OJoelsen Why would he? In 2021 I bought a house on a paved road 6kms from a small town. Not even Xplornet was available. Cell signal very weak. If not for Starlink, I and many others would have no internet access.

  • MJcalifornia3
    Ginny girl ☯️ (@MJcalifornia3) reported

    @xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑

  • dmclean82
    Derek McLean (@dmclean82) reported

    @xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.

  • CelticMagician
    🎃CelticMagician🎃🏳️‍🌈 (@CelticMagician) reported

    It may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/

  • AndreaGal67
    Andrea Galante (@AndreaGal67) reported

    @altimaguy11 The issue is that the Xplornet didn't have the speed or download capability. We have no cell signal where I live so EVERYTHING runs through Starlink...all cell phones (talk and text), internet, VOIP phone, streaming and computers. Seamlessly.

  • BigwifiCa
    Bigwifi.ca (@BigwifiCa) reported

    Tofield** Telus service tonight 1-5 am Telus is working on their router in Tofield over night and they expect brief outages on all services . This may effect Xplornet, Telus , Big Wifi , and Eastlink.

  • OtherSpenny
    Spenser Hamilton (@OtherSpenny) reported

    @JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.

  • FrankReardon1
    𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?

  • justushickey
    Justus Hickey 🇨🇦 (@justushickey) reported

    @PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.

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