Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 19
Halifax, NS 12
Edmonton, AB 11
Calgary, AB 9
Ottawa, ON 7
Caledonia, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet And now you’re doing gigabit to compete with starlink you have no interest in the customers them self only to sell what you have to and make money I know in the past you would upgrade some towers but it would never be enough to fix your speed issues

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet And then when other options come finally you upgrade like you didn’t oversell in the first place Business is business but you’re literally shady as hell based on my experience you provide minimal service and only upgrade when you have to you were only going to do 100 with 5G

  • lilsugarshack Dee Dafoe (@lilsugarshack) reported

    @Xplornet Just got the confirmation that intent will be down from 8am - 10pm tomorrow again. Two days without access to online learning for students and internet for this working from home. Beyond frustrating!!

  • FuckinRikki Nobody (@FuckinRikki) reported

    Xplornet is the worst internet providing service I’ve ever used, had people come out 3 times in the past 5 months don’t get what I pay for and 95% of the time it’s not even working. -1/10

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet Will literally give you 80 Kbps for a download sometimes when your oversold towers are congested you said weather doesn’t affect your service and will it minorly affects your fixed wireless service to say this about your satellite services it’s just absurd

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet I know that my tower is getting upgraded and I’m more than happy with the people just doing their job by phoning me because they’re not the cause of my service being slow yes you’re upgrading and building more towers and you’re fixing your service but you deliberately

  • SomePEIslander Zachary (@SomePEIslander) reported

    @Xplornet my internet totally just went down and my LTE antenna says no signal. Is there maintenance going on in PEI right now? Thanks!

  • lauren_blogger1 My So-Called Perspective (@lauren_blogger1) reported

    @SucksXplornet @Xplornet Such ****-*** service. They keep wanting you to call them because there are so many reasons why your internet isn’t working. No, it’s just YOU. This isn’t Blackberry..a battery pull isn’t fixing garbage service. So thankful for that 1 min of YouTube 🖕🖕

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet Basically if you just deliver good service and not lie and do shady things maybe people wouldn’t be so mad at Xplornet all the time me included also I like how you are simply trying to just bury tweets and block people to make it seem as people are satisfied

  • TheReimereason Jon Reimer (@TheReimereason) reported

    @MBGovNews @MBGov This is the worst news. Xplornet is the most unreliable company there is. Advertising high speed and delivering 1mbps. They did offer a 25% discount though 😒

  • HeidiYo12647035 Heidi Young (@HeidiYo12647035) reported from Deer Lake, Newfoundland and Labrador

    @Xplornet Hahaha you guys don’t give a sh**t about the service or your customers. All you care about is the money. Thief’s. You rob people.

  • NinesCatudio Nine's Catudio (@NinesCatudio) reported

    @miket136 After many years of being a happy Shaw customer, I dived into Xplornet swamp after moving rural. Last fall I cut all ties. I could not pay for 1 MBPS the price of the promised "improved" 10 MBPS. My cell provider delivered a good plan. I only Hotspot anymore.

  • thecastle85 Izabela 🇨🇦 (@thecastle85) reported from Leamington, Ontario

    @Xplornet where is our wifi? Neighbours affected too..... spotty wifi for over 24 h. Help

  • AgnesBeautician A Wilson (@AgnesBeautician) reported

    @MBGovNews @MBGov Xplornet has the worst service yet we are forced to use them cause no other company will cover the area we live in 😥🤬

  • KashJM Jenny Kash (@KashJM) reported

    @Xplornet going on day 2 with absolutely no internet, what's your response to mandatory work from home directions when this is the service you provide? Was told it would be back on last night, about to start another work day and still nothing

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