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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dieppe, NB 3
Halifax, NS 5
Annapolis Royal, NS 1
Montréal, QC 12
Edmonton, AB 12
Grande Prairie, AB 6
Vancouver, BC 3
Toronto, ON 22
Lucan Biddulph, ON 1
Winnipeg, MB 10
Burnaby, BC 1
Moncton, NB 2
Calgary, AB 7
Guelph, ON 3
Cambridge, ON 3
London, ON 3
Regina, SK 1
Saskatoon, SK 2
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
Maple, ON 2
Mississauga, ON 4
Ottawa, ON 7
Black Diamond, AB 1
Markham, ON 1
Caledonia, ON 1
Windsor, ON 1
Oakville, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SirFrancisBac20
    SirFrancis Bacon (@SirFrancisBac20) reported

    @xplore_ca Pull it down

  • CDN_NRG
    CDN_NRG (@CDN_NRG) reported

    @xplore_ca Terrible.

  • dmclean82
    Derek McLean (@dmclean82) reported

    @xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca You need to review the packages you offer. Its theft saying you can offer me 50down 10 up. Over 5 years of bad service and being lied to now being told Im 30 KMS from the closest tower? Who was allowed to sell me this trash. Maybe i can move closer if you pay my rent right?

  • loopholefarms
    Dean H. (@loopholefarms) reported

    @wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @MajJensen3 @OJoelsen Why would he? In 2021 I bought a house on a paved road 6kms from a small town. Not even Xplornet was available. Cell signal very weak. If not for Starlink, I and many others would have no internet access.

  • RinkGuyD
    RinksGuy (@RinkGuyD) reported

    @Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.

  • ghost0zz5143458
    Ghost0zz516 (@ghost0zz5143458) reported

    @ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.

  • cattlemen1979
    @cattlemen (@cattlemen1979) reported

    @xplore_ca It’s awful internet Was told if it was slow in the evening that’s just how it is the network is too busy like wtf

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.

  • LLowney49
    CityyGal (@LLowney49) reported

    I had @xplornet, the service was terrible, usually single digit download speeds when it worked at all, so I canceled it. I am 73 years old and they expect me to climb up on my roof to retrieve a piece off the dish or they are going to charge me $500. #xplornetsucks

  • fagstein
    Steve Faguy (@fagstein) reported

    Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.

  • CdnARS_VE4PER
    CdnARS VE4PER (@CdnARS_VE4PER) reported

    @BobIrvingCJOB and since I am in rural area with @Xplore aka xplornet ISP with oversold network hardware infrastructure service often degrades so badly that they force me to be wasting my $25/mo fee on bomber games as well so these things appear to be new standards of customer service 4 all biz

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