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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 15
Halifax, NS 13
Montréal, QC 28
Vancouver, BC 6
Omemee, ON 1
Ottawa, ON 8
Gatineau, QC 2
Moncton, NB 2
Dieppe, NB 3
Orangeville, ON 1
Toronto, ON 27
Grande Prairie, AB 3
Toronto county, ON 9
North York, ON 3
Edmonton, AB 14
Mississauga, ON 4
Wainfleet, ON 1
Haldimand County, ON 2
Winkler, MB 1
Edmundston, NB 1
Owen Sound, ON 1
Saskatoon, SK 2
Halifax County, NS 1
Eskasoni, NS 1
St. John's, NL 2
Summerside, PE 3
Truro, NS 1
Cumberland County, NS 1
Hampton, NS 1
Brampton, ON 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • KarelBaayen
    Karel Baayen (@KarelBaayen) reported

    @xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH

  • HydraulicDesign
    James Carruthers (@HydraulicDesign) reported

    @xplore_ca sent someone to "upgrade" my service to a new nearby tower and my service went from "fair" to "almost unusable." The contractor brushed off my immediately noticing it was worse as if I can't tell the difference between my wifi and my Net speed.

  • joejansen1
    Joe Jansen (@joejansen1) reported

    @kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.

  • Haywire_45
    Clint Howard (@Haywire_45) reported

    Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

  • lundhillbilly
    far apart & close at heart (@lundhillbilly) reported

    Just became a @SpaceXStarlink customer. Instead of the horribly slow wifi from xplornet, paying for 25 mb and actually only getting 10-15 on a good day, we now have 174+ mb. I don’t know what to say!! Get #Starlink!

  • Regretful_Livin
    Sagittarius (@Regretful_Livin) reported

    @xplore_ca No service for over six hours and can't even get a hold of a support agent or anything. You're luckyI don't have any other option in this area. I would switch in a heartbeat

  • jamesfisher12
    James Fisher (@jamesfisher12) reported

    @xplore_ca Don’t worry I fixed the problem it’s ur company

  • MasonXavCam
    Mason (@MasonXavCam) reported

    @Xplore_CA is terrible. Unreliable.

  • TrashleyMess
    Ashley-Rose C (@TrashleyMess) reported

    @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

  • creeteaux
    vahxo (@creeteaux) reported

    @xplore_ca hope you guys go up in flames. absolute dog **** internet. preying on rural communities and charging an absurd price for no more than 1.5mbps

  • junee_swift
    june ⭐️🌙 (@junee_swift) reported

    @xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet

  • MikeSQuinlan
    Michael Quinlan (@MikeSQuinlan) reported

    @Iraqveteran8888 That is as bad as Xplornet. I guess I will not be switching over to Starlink anytime soon unless they can crank up the speed and reliability.

  • Eh_Bee_Sea
    Ally Bryant (@Eh_Bee_Sea) reported

    Fibre optic internet will be available to me very soon. The lines are in. The problem? Bell. I don't want to deal with Bell. Xplornet - now called @xplore - has been our only reliable option for rural high speed for almost 10 years. Until now...

  • xraydares
    Darren (@xraydares) reported

    @pcroft @xplore_ca That sucks

  • ChewyChewyChomp
    who cares (@ChewyChewyChomp) reported

    @xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.

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