Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 53
Montréal, QC 32
Edmonton, AB 28
Calgary, AB 19
Halifax, NS 16
Ottawa, ON 8
Rapide-Danseur, QC 6
Kitchener, ON 5
Brampton, ON 5
Moncton, NB 4
Winnipeg, MB 4
Cambridge, ON 4
Dieppe, NB 4
Regina, SK 4
Saskatoon, SK 4
Vancouver, BC 4
Guelph, ON 3
Fredericton, NB 3
St. George, ON 3
Grande Prairie, AB 3
Gatineau, QC 3
Flin Flon, MB 3
Pictou, NS 3
North York, ON 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Campbellford, ON 2
Saint John, NB 1
Kirkland, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewARTPOP ₳₦ĐⱤɆ₩₳Ɽ₮₱Ø₱ (@AndrewARTPOP) reported

    @Xplornet what gives? I understand if the wifi doesn’t work when the weather is poor, but there is not a single cloud in the sky and it’s sunny and our wifi isn’t working

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    Hey @Xplornet I just spent 45 minutes on hold, to talk to the most condescending person I've had to deal with IN YEARS. This is one reason we left your crap service years ago. Guess you had to buy a whole company to get me back...

  • Boboljinks Kizzie (@Boboljinks) reported from Peterborough, Ontario

    @Xplornet I did that, it’s still not fixed, we’ve trouble shot many many things. I need this solved by tonight

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    Start of the 2nd week with @Xplornet as my internet provider (because they bought a company to get me back as q customer), and I HAVE NO INTERNET. AGAIN.

  • thewilkster77 wilkster (@thewilkster77) reported

    @elonmusk Been waiting since Feb hope it's soon xplornet isn't usable anymore oversold the network please take my money lol I would rather it go to someone who is being innovative to make my life easier than the big 3 in canada who don't care about anything other than profit

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @lepp Well I did come across a couple of Bell VP's that had 1) Xplornet and 2) Videotron because Bell's service sucked for them. Yes, they had a nice big discount, but not free they said. We'll know this week which one is fake! ;) Either way I think positions are open on both!

  • justin_schwab9 Justin Schwab (@justin_schwab9) reported

    @bsproat I have Xplornet, awful, been waiting for starlink for over 6 or 7 months at least now

  • Susanglowaburg Susan Glowa Burgess (@Susanglowaburg) reported

    @Xplornet Go with Starlink, run from Xplornet! Worse service, horrible customer service! You can thank me later because you will have enough data and the speed to do so!

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Upgrade the Pugwash, NS tower. Horrible service from this older tower

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet Fix the tower in Pugwash, NS !!!

  • Manninp03 Patrick Manning (@Manninp03) reported

    @Xplornet online address availability function isn't working. All addresses come back "no results found" please fix

  • laxdad30 Vern Harwood (@laxdad30) reported

    @Xplornet I called for help and they sent a tech over that changed my service because I was getting more speed than I should. With service now below 1 Mbps and 2 kids still in school, I cant afford the risk of asking for help again.

  • Boboljinks Kizzie (@Boboljinks) reported from Peterborough, Ontario

    @Xplornet I did that, no idea when problem would be fixed - have to “ tolerate it” while they try to repair in back end. THIS IS NOT SATISFACTORY!!

  • lifewith3boyz DanaA (@lifewith3boyz) reported

    @Xplornet You have had ample opportunity to review our account. Xplornet was good when it was Netset. Now it sucks. Usually I shut off my wifi when I get home at night and my data with Telus works great! Would never recommend @Xplornet

  • KimJone04052805 Kim Jones (@KimJone04052805) reported

    @reikokoyama79 @Xplornet Xplornet is awful, it was the only available internet in the county & it was down more than it was up, a cute fluffy cloud rolls over.. down !! let’s not talk about a storm ⛈ it could be days without

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