Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

Less
More

xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 21
Montréal, QC 14
Edmonton, AB 14
Ottawa, ON 10
Calgary, AB 7
Winnipeg, MB 6
Halifax, NS 6
Caledonia, ON 6
Grande Prairie, AB 5
Vancouver, BC 4
Kitchener, ON 4
Rapide-Danseur, QC 3
Cambridge, ON 3
Mississauga, ON 3
North York, ON 3
Moncton, NB 2
Waterloo, ON 2
Milton, ON 2
Saskatoon, SK 2
Saint John, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Midland, ON 2
Olds, AB 2
Steinbach, MB 2
Brampton, ON 2
Regina, SK 2
Orléans, ON 2
Coquitlam, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet How much traction you think you're going to get trying to pass off the same tower in 48 different pictures different times of the year? People know you're liars, lie about speeds, lie about unlimited data. Avoid xplornet, it's a terrible ISP.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Have you ever heard of providing the service you charge for? I know...it's a difficult concept to grasp, isn't it? It's far easier to take advantage of your customers and just keep saying "sorry"... #YourDaysAreNumbered #StarlinkForTheWin

  • JerryMc64154658 Jerry Mckay (@JerryMc64154658) reported

    @Xplornet Your internet sucks

  • Edwards_Band EdwardsBand (@Edwards_Band) reported

    hey, @Xplornet watch out! One word; "Starlink". When it's up and running here, 2-4 months, you can bet I will be kicking your "service" to the road. Cannot wait for a service that will load animated gifs w/o buffering. #ByeBye.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @KT_Koop @Xplornet, stop saying "you're sorry", because clearly you are not. You are just an abuser who apologises afterwards, but has no intention of stopping. Your greed is too big. You are NOT too big to fail. Come Clean. Beg for forgiveness from Canadians. #YourDaysAreNumbered

  • DTimchishen Darcy Timchishen (@DTimchishen) reported

    @AdamJPfeffer @Xplornet @StarlinkPage Starlink is excellent. 10 mins setup. Devices recognized the wifi signal right away. I have 70 ish down and 20 up. Devices don’t disconnect

  • haywiredguy edward soosay (@haywiredguy) reported

    @Xplornet is the worst internet provider ever! Everyday it gets worse and worse! Absolutely sucks that I have no choice to use their crappy service! Anyone know of a better internet out there?

  • realmisubear Rob (@realmisubear) reported

    @the_uncanny13 @PierrePoilievre @Xplornet Xplornet is absolute garbage. Look into starlink its exploding. R/starlink

  • HigginsRon Ron Higgins (@HigginsRon) reported

    @BrentHCameron @Xplornet omg that happened to me last week as well when I called. The excuse was it was snowing in Edmonton where the satellite signal is downloaded and sent to my home. WHAT??? Anyway no issues since the call.

  • BurrTanya Tanya Burr NP-PHC (@BurrTanya) reported

    @Xplornet I am terribly tired of the promised connectivity versus the reality of the poor service you actually can provide. Days of trying to fix this and even having a tech out - and it’s worse than ever😡 STOP CHARGING such a high price when you can’t deliver!

  • BrentHCameron Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧 (@BrentHCameron) reported

    The last 3 times I tweeted to @Xplornet about non-existent internet, I got a canned reply asking for details immediately the signal miraculously returned & with greater speed (for a little while) Assuming that I can repeat the pattern with this one...

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet You invest in your network? I would never have guessed since your service is an absolute dumpster fire on the best of days. 20yr customer. It’s ALWAYS been garbage. Can’t wait for Starlink.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @DTimchishen Stop LYING. You are not sorry. "Sorry" suggests you will stop doing what you've been doing that caused harm. You have no intention of stopping until perhaps #starlink puts you out of business. Come Clean. Fix your issues. Beg for forgiveness. #YourDaysAreNumbered

  • AesirsHero Dustin Trydal (@AesirsHero) reported

    @Xplornet are there currently outages in Northern Alberta? (Grande Prairie region). My internet is down and sounds like a lot of other people are having similar issues. Would like to know so I don’t miss class..

  • Nick62289935 Nick (@Nick62289935) reported

    @GerardCooke8 @Xplornet They have no intention of fixing it. They are merely pretending to troubleshoot...one of the items they need to show for all the CCTS complaints against them is that they "provided troubleshooting support"...it's all smoke ad mirrors so they can get away with it. We're not stupid

Map Check Current Status