Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 59
Montréal, QC 32
Edmonton, AB 29
Calgary, AB 26
Halifax, NS 14
Ottawa, ON 12
Kitchener, ON 7
Brampton, ON 7
Regina, SK 7
Rapide-Danseur, QC 6
Saskatoon, SK 6
Winnipeg, MB 5
Grande Prairie, AB 4
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
North York, ON 4
Vancouver, BC 4
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Milton, ON 2
Campbellford, ON 2
Caledonia, ON 2
St. George, ON 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • stevecurious2 Steve (BoSox fan in Blue Jay land 🇨🇦) (@stevecurious2) reported

    @Xplornet Well aware of your tech. support number, committed to memory due to the frequency of me having to use it. Tbh I am just not prepared to call, wait, select prompts and wait another hour or more for a call back. Not how I want to spend my evening.

  • Pazz29 Matt Pasowisty (@Pazz29) reported

    @Xplornet has to be some of the worst internet I’ve ever encountered. And when you call they tell you they don’t know when it’s going to be fixed. “Could be 2 days, could be 2 weeks” is not a reasonable answer.

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @Nick62289935 @Xplornet Whenever you call them they always say you’re the problem

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @TerryHyra @Xplornet It’s been horrid lately. Just horrid

  • myles_kin Myles Standish Kin Folk (@myles_kin) reported

    @Xplornet this service is absolutely garbage. And the wait time for a call.. seriously, how are you even in business??

  • MoutrayJessica JessicaMoutray (@MoutrayJessica) reported

    @Xplornet the last week in Valhalla, Alberta area has been abysmal for connectivity. The connection gets dropped 2-3 times per hour and it is costing me work opportunities and affecting my ability to teach my students. Is there a tower down out here?

  • Real_McMunchie Derek Grant Holowka 🇨🇦 (@Real_McMunchie) reported from Ridgeville, Manitoba

    @Xplornet so what's the problem this time? I have no internet. Again.

  • michailapaulina Michaila Chodur (@michailapaulina) reported

    @MeganCCarson We wanted Xplornet when we first moved in (their LTE service), but buddy came with his signal finder and couldn't find a line of sight. Said we lived in the Bermuda Triangle of internet hahaha! Starlink is supposed to be good for rural areas, so fingers-crossed!

  • stevecurious2 Steve (BoSox fan in Blue Jay land 🇨🇦) (@stevecurious2) reported

    Dear @Xplornet I am once again having intermittent connectivity issues. Wondering when exactly I will get the improved reliability (vs. Bell) I was promised when I switched to you folks. Your service has been far worse than Bell ever was and that is saying a lot.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Bobbeyyyyyy @Xplornet there is a problem with their whole network, it's a piece of ****.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet It may be just the beginning of winter, and some Xplornet customers have gone south for winter but this particular Xplornet customer remains in Canada to face the terrible service. #CancelExplornet

  • grubextrapolate Russ (@grubextrapolate) reported

    @Xplornet my least favorite part of your acquisition of Silo is the disappearance of their "current status" page which clearly showed when there was an outage, affected towers, and ETA if available. You guys have nothing

  • ScottTerrioHMA Scott Terrio (@ScottTerrioHMA) reported

    @sharonhoyes @Xplornet I always select Sales when calling for tech support, that way you always get a person.

  • jchpoodle Justine (@jchpoodle) reported

    @Xplornet no connection North of Belle Plaine, SK. Tower issue?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet That the same reason you tell your customers when they aren't getting the speeds they pay for? "Our packets have flown south for the winter, your speed should increase by summer time." Explornet is a terrible ISP, avoid xplornet. #CancelExplornet

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