Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Regina, SK | 1 |
| Edmonton, AB | 12 |
| Saskatoon, SK | 3 |
| Montréal, QC | 12 |
| Longueuil, QC | 1 |
| Toronto, ON | 24 |
| Brampton, ON | 3 |
| Thurso, QC | 1 |
| Collingwood, ON | 1 |
| Maple, ON | 2 |
| Calgary, AB | 8 |
| Mississauga, ON | 4 |
| Grande Prairie, AB | 5 |
| Ottawa, ON | 8 |
| Black Diamond, AB | 1 |
| Winnipeg, MB | 8 |
| Guelph, ON | 2 |
| Markham, ON | 1 |
| Caledonia, ON | 1 |
| Windsor, ON | 1 |
| Oakville, ON | 1 |
| Steinbach, MB | 1 |
| Quispamsis, NB | 1 |
| Halifax, NS | 3 |
| Barrie, ON | 1 |
| Kitchener, ON | 1 |
| Moncton, NB | 1 |
| Coquitlam, BC | 1 |
| Rapide-Danseur, QC | 2 |
| Cambridge, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Bryce Vaughn (@brycevaughn53) reported@elonmusk my Starlink package came in and along with a few others in an isolated community in Oxford House, Mb. Can. We're all going to get rid of the @Xplornet's slow and very expensive "high speed" service. The whole people in the community are planning to get Starlink internet
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Libby Davies (@LibbyDavies) reportedWe just gave up on @Xplornet because it was just such poor unreliable internet coverage (& expensive) but wow closing account is even worse - a rip off! #poorservice #comsumerreports #alert
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RAD🇨🇦 (@Richard61773513) reported@ONinfra @simcoecounty High speed internet, or more crap @Xplornet ? There is a big difference.
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Dan K (@Feefyou) reported@Xplornet - I have never seen such a dismal display of product and customer service in one. Just when you thought the big companies like BELL had a monopoly on terrible service, Xplornet has topped them. We upgraded our service only to get 1/2 the speed (not 1/2 the speed...
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Dan K (@Feefyou) reportedA good dial up connection, WTF is that Xplornet? You are too focused on growth and acquisition that you forget your customers in your wake. We are a business customer, and you have royally prevented any of us in the office from using you for our personal internet at home.....
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Dan K (@Feefyou) reported from Brant, Ontario@Xplornet This is redundant as ive called and emailed and no one is doing anything. My support ticket has been continually ignored. Please get something in motion. The ball has been in your court for over a month.
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Clay KlyxY Vautrin (@KlyxYcs) reported@Xplornet 70% packet loss, internet cuts out anytime someone opens a browser. can you guys fix your **** for ***** sake
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dr revenue (@marcOverIt) reported@StephenPunwasi @Bryson_M They give millions to garbage companies like Xplornet who waste 80% of it on putting fliers in mailboxes instead of reliable connectivity
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wynnterbloom (@WynnterB) reported@VoosieVooters @APLenehan @Xplornet Just because we live in rural Canada we should have to accept whatever we can get from ISPs? I have never achieved the level of connectivity I was assured when I joined. Zero reliability. Zero accountability. Zero concern for customer satisfaction.
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mas (@thepooppack) reportedxplornet be like oh you’re contractless? let me just put a bandwidth cap on you real quick you will never see the speeds you pay for unless you’re under contract get ****** you goddamn idiot
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Neko (@n3k0y02) reported@Xplornet 1.5 hrs, primarily on hold; I have had more than my share of Xplornet for 1 day! 😑 Issue was ultimately resolved once I reached a supervisor. I'm a new client & made more calls to technical and billing support in the last several weeks than in my 5 years with #ShawCable /1
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Sara (she/her) (@SaraFromSussex) reported@Xplornet I completely understand that, it’s the fact that you can’t even provide us 24 hours notice prior to maintenance and upgrades taking place. Got another automated call today to let me know that in less than 16 hours I could experience issues for the entire day!
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Cyndi Cossais (@cyndi_cossais) reported@Xplornet why is my connection still broken? Why after 12 hours there is no restore ETA???????
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Brandie Harrop (@BrandieHarrop) reported@middle_over @strathconian We have tried xplornet, mcsnet, Telus, bell, Syban, and others that are no longer around. Part of the issue is they over sell the tower taking on more clients than the tower can service. Resulting in crap service for everyone. Crap service that they are charging $150/month for.
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Middle of the Road and Driven Over (@middle_over) reported@strathconian Forgive my ignorance on the issue, but why can people in rural areas not subscribe to one of the satellite internet services, such as xplornet?