Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 19
Halifax, NS 12
Edmonton, AB 11
Calgary, AB 9
Ottawa, ON 7
Caledonia, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • trubesb barb swartzentruber (@trubesb) reported

    @Xplornet Done that multiple times. Now you make me pay for service calls to solve your bandwidth capacity issues

  • JKosuth Jesse Kosuth (@JKosuth) reported

    @Xplornet We already have your services and pay for unlimited internet with a guaranteed speed - which it never reaches so internet services are weak and intermittent.

  • RinglerunSk Kirk Pederson (@RinglerunSk) reported

    @Xplornet Hello @Xplornet social media rep. Does asking someone to DM direct actually fix the problems with the tower? If it does I will, but I suspect it will just have me reset everything and we will be back here with no internet and me falling behind in work.

  • NinesCatudio Nine's Catudio (@NinesCatudio) reported

    This Rogers outage sure did a bit of a damage to us here... Almost 24 hours. Worst part, - until 660 news finally meowed something about it at 1 pm, we did not know what was wrong. We rely on Rogers here, and kind of feel really trapped. Xplornet lies, Telus drops, Rogers...

  • RinglerunSk Kirk Pederson (@RinglerunSk) reported

    @Xplornet “This is a recording”. Day 6 now and still no update other than investigation. Are we down to waiting for part, Moving to full replacement? Fows naybody know how long to get a Starlink?

  • Chelsie_D Chelsie D. (@Chelsie_D) reported

    @VoosieVooters No actually! The account has been active for a couple years. I hear so many terrible stories about Xplornet so I’m surprised my service has been relatively flawless from them.

  • Berlett_Farms Berlett Farms (@Berlett_Farms) reported from North Perth, Ontario

    @MattBerlett @Xplornet Just ****

  • NinesCatudio Nine's Catudio (@NinesCatudio) reported

    @ekimental One of the reasons why I canceled local provider a long time ago. Got tired of promises made by Xplornet to improve the rural service. Thankful for my business cell plan, which allows me to hotspot off my phone to cover my daily Internet needs for work and leisure.

  • phantomfarmerSK Hartman (@phantomfarmerSK) reported

    @Xplornet update on service interruption for Wood Mountain, SK area? No service since 1400hrs.

  • Nep03034037 Nep (@Nep03034037) reported

    @fastjeff @Xplornet So thats where my 120 bucks a month is going ****.. lol

  • SteveHainer Steve Hainer (@SteveHainer) reported

    Thank you @Xplornet for your automated call telling me that my internet may be affected by 'maintenance' tomorrow. I have received 10 similar calls over the last 4 week. Your customer service reps have no explaination. Intermittant internet service is NOT acceptable. 😠😠😠

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet you hounded me for months to accept a service call, when I finally agreed you told someone would be in touch in 2 day, it’s now been 5 and I haven’t heard from anyone and my ****** internet is out again. Your service is an absolute joke and not worth the money at all.

  • lewisbron Lewis Bron (@lewisbron) reported

    @Xplornet so far its taken me 11 hours to get a download to 68%. Just wondering when you are going to give us what we paid for instead of the scamming? Instead of trying to get more sales. Maybe fix your internet for you current customers before you lose them all and get sued

  • xtrviperxtr Rob Quinn (@xtrviperxtr) reported

    @Mark_Goldberg @Xplornet For what to continue to sell slower than dial up speeds. Than blame it on covid for there lack of service

  • suckmynutsxplo1 suckmynutsxplornet (@suckmynutsxplo1) reported

    @Xplornet who cares dog **** company

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