Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 16
Edmonton, AB 13
Halifax, NS 10
Ottawa, ON 10
Calgary, AB 8
Winnipeg, MB 6
Caledonia, ON 6
Grande Prairie, AB 4
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
Rapide-Danseur, QC 3
North York, ON 3
Regina, SK 3
Saint John, NB 2
Dieppe, NB 2
Saint-André-Avellin, QC 2
London, ON 2
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Orléans, ON 2
Creston, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • FieldTalk James Ferrier (@FieldTalk) reported

    @CousineauAlbert @Xplornet So I’ve found. Every service call it’s different reason for the poor service but they know we are over a barrel in our area. They literally don’t care as we have no other choice.

  • EJGames4 Necrow (@EJGames4) reported

    @Xplornet Just to mention the service guy that came out here used the same speed test, and the installer used it too. We got a new wifi modem and it still was trash.

  • rahil65096366 rahil (@rahil65096366) reported

    @Xplornet what’s with the **** services, I called yesterday for 1hour for them to tell me that there’s something wrong with the tower. he also stated “By tomorrow your wifi should be good” and here I am running almost 2 MBPS while paying 130$ for 50 MBPS. Do something about it.

  • MaloneOCSB Wanda Malone (@MaloneOCSB) reported

    @CheriDiNovo @Sflecce We can only get Xplornet. It’s horribly unreliable and slow. I’m teaching online and have two daughters remotely learning.

  • FeministHousew1 I'd_Rather_Be_Baked (@FeministHousew1) reported

    @Xplornet So Xplornet claims to have fast reliable internet. Yet it's all dependant upon things that are out of the companies control? That makes no sense. Paying $100 a month for this? Why not supply costumers with proper working equipment, and when there's an issue send someone to fix it

  • EJGames4 Necrow (@EJGames4) reported

    @Xplornet I have called Multiple times and nothing ever changes. Yall say we have perfect signal but I had to go on my data to tweet this.

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @fanCRTCProfling @LavergneRobert @Xplornet Wow living up here we never hear anything about them.

  • JKosuth Jesse Kosuth (@JKosuth) reported

    @Xplornet Until current customers actually get the guaranteed speeds they are paying MORE for and not receiving, I can’t recommend Xplornet. Many calls and have technicians out did not help.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet yo wanna get ******** out of Canada and just go out a business already??? Its a legit miracle you guys are still operational

  • DoctorSatellite Dr. Sat (@DoctorSatellite) reported

    @Xplornet customer called us this morning to fix their sat Internet. We could have gotten them back online same day but because #Xplornet now refuses to assign work orders to small local contractors, they are stuck without Internet till Monday! #rurainternet #XplornetGivesBack?

  • AnnoyedJoshua Josh Richardson (@AnnoyedJoshua) reported

    Xplornet internet prevented me from uploading the full 2 minute postgame from yesterday that I realized was cut down to 45 seconds by Twitter yesterday. Now it's preventing me from uploading tonight's pg. Blessed work wi-fi might have to save me tomorrow

  • RDemeurichy Richard Demeurichy (@RDemeurichy) reported

    @Xplornet you suck .. your service sucks .. asshats

  • HoldenAndrewBl1 Holden Blake (@HoldenAndrewBl1) reported

    @jessedriftwood1 @Bell I feel your pain. I’m with Xplornet LTE. I’m lucky If I get 2.5mbps down .90 up. I pay for 25/5. I’m on the phone with them more than members of my family 😡

  • FieldTalk James Ferrier (@FieldTalk) reported

    Signed up for the 2nd or 3rd service call from @Xplornet in the last year or so. Constantly fluctuating in and out of service and told “Your equipment keeps connecting to the wrong tower... just going to have to deal with it.” Now “here’s a $30 discount because we feel bad”.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Hey **** heads wanna stop taking pictures and fix ur garbage services?? No? K **** u guys

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