Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • AtTheDogPatch Hurry Up @SpaceXStarlink (@AtTheDogPatch) reported

    Thank You @Xplornet for the amazing service. Everything I have tried to do in last 15 minutes is, YOUR CONNECTION IS UNSTABLE, Unable to connect, there seems to be a problem with your internet. All I’m asking for is the few Mbps you promised. I’m not greedy. #ruralinternetsucks

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet Tell him to bring his ladder to my house and fix your shitty internet

  • BucsDB5 Teej Johannesson (@BucsDB5) reported

    Anyone around central Alberta use an internet service that’s not Shaw, or Telus? I use @Xplornet right now but the service, and customer service, has been just terrible overall. I don’t love using big brands.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Yes, I'm forced to watch broadcast television because my Internet is completely useless. Thanks @Xplornet. You're the worst. 2000 called, they want their ads back.

  • harrbca Brad Harrison (@harrbca) reported

    @m3t4lw01f @Xplornet @APLenehan Between Xplornet's technical issues, and SaskTel Fusion's datacap limits, I almost get 1 functioning internet connection for the price of 2.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @harrbca @Xplornet @APLenehan I have the Fusion equipment as well, but our family burns through their cap in less than 10 days. This "no overages" promo Sasktel is doing for the holidays proves that caps only solve a financial problem, not a technical one though.

  • lewisbron Lewis (@lewisbron) reported

    The amount of hate you get and you’d think Xplornet would change but y’all are still ******* **** @Xplornet

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    This connection is not fit for purpose and it should be illegal for Xplornet to even offer it. They've been falsely advertising this service as high speed unlimited LTE Internet. @APLenehan should be ashamed of himself and his company, and anyone associated should as well.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @OneTheyCallSpud @thestadialife It also doesn't work if your ISP is @Xplornet. This is *clearly* Google's fault!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Since being moved from Vanscoy to Martensville tower on @Xplornet the overall service has been far worse. My Internet is basically offline from 6pm-midnight now. It sure would be nice to get the service that was advertised. I don't think "up to" includes not working at all.

  • Sandchez02 Daniel Sands (@Sandchez02) reported

    @Xplornet how about you fix your service... internets been out for the last hour... on the way be for the last 45 and counting. If you can’t supply reliable internet maybe you shouldn’t even try? At the very least has decent support lines so you can resolve issues for people...

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet has panel hopped all afternoon into this evening. Flipping between what I would consider "non-existent" and "connected at slower than dial up", with minutes of downtime between hops. I've locked to the "best" cell now and it's still very slow, but at least connected.

  • ScottFphotos Scott Fawcett (@ScottFphotos) reported

    @Xplornet this is the second time this month that I wake up and my internet is not working. Your turn around time for fixing it was 36 hours last time. That's unacceptable for those of us that work from home.

  • SomeOth78194030 SomeOtherGuy (@SomeOth78194030) reported

    @Xplornet your internet service could’ve cost me money in a mrbeast video and now I’m sad my day was so well too

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    @Xplornet answer your phone. I’m trying to complain about your service or lack there of. 🤬

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