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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 30
Edmonton, AB 14
Bridgewater, NS 1
Toronto county, ON 9
Toronto, ON 33
Dartmouth, NS 1
Cambridge, ON 1
Halifax, NS 16
Mississauga, ON 6
Calgary, AB 9
Winnipeg, MB 4
Deux-Montagnes, QC 1
Guelph, ON 2
Vancouver, BC 8
Bells Corners, ON 1
Grande Prairie, AB 4
Saskatoon, SK 3
Spruce Grove, AB 1
Omemee, ON 1
Ottawa, ON 7
Gatineau, QC 2
Moncton, NB 2
Dieppe, NB 2
Orangeville, ON 1
North York, ON 2
Wainfleet, ON 1
Haldimand County, ON 2
Winkler, MB 1
Edmundston, NB 1
Owen Sound, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Haywire_45
    Clint Howard (@Haywire_45) reported

    Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

  • caiuskim
    caius kim (@caiuskim) reported

    @xplore_ca when do you expect resumption of service in Augustine Cove, PE?

  • Regretful_Livin
    Sagittarius (@Regretful_Livin) reported

    @xplore_ca Is this the reason why its been 10+ hours of no service and 2.5 hours of waiting on hold to figure out why its not working? Would love to actually have an update

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.

  • RTFreshNFruity
    EmceeLagiacrus (@RTFreshNFruity) reported

    If you live in New Brunswick, Canada and you value your time, money and/or sanity, do NOT buy @xplore_ca internet. Never in my life have I seen an ISP that struggles so hard to make internet happen.

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?

  • SimpleGear
    sean barry (@SimpleGear) reported

    @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

  • GerardCooke8
    Gerard Cooke (@GerardCooke8) reported

    @xplore_ca You don’t need my account information to tell me if an upgrade is planned for the Pugwash, Nova Scotia tower and if so when. You have my name that will show I am a customer of xplore.

  • LabradorIce
    Robert Way (@LabradorIce) reported

    @ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.

  • gill_tv
    Trevor Gill (@gill_tv) reported

    @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

  • TimMac1173045
    Tim Mac (@TimMac1173045) reported

    @xplore_ca Everyone could have got Starlink and no one needed to get free money for that. Stupid corrupt government and the company is no better.

  • MichelleWTHell
    MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported

    @xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!

  • Syd_Vakarian
    Syd_Vakarian (@Syd_Vakarian) reported

    @xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.

  • brandonmurph10
    Brandon Murphy (@brandonmurph10) reported

    @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

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