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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 6
Halifax, NS 6
Calgary, AB 11
Toronto, ON 26
Montréal, QC 15
Red Deer, AB 2
Pugwash, NS 1
Brant, ON 1
Edmonton, AB 14
Toronto county, ON 2
Grande Prairie, AB 7
Moncton, NB 3
Orangeville, ON 1
Dieppe, NB 3
Annapolis Royal, NS 1
Vancouver, BC 2
Lucan Biddulph, ON 1
Winnipeg, MB 7
Burnaby, BC 1
Guelph, ON 3
Cambridge, ON 2
London, ON 2
Regina, SK 1
Saskatoon, SK 2
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
Collingwood, ON 1
Maple, ON 2
Mississauga, ON 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @RCLranger @stan_sdcollins I'll have to call Bell again and see if we can get a signal. They haven't been in our area before, and Rogers didn't work for us, so we've been stuck with Xplornet.

  • nicoleb1978
    nicole brown (@nicoleb1978) reported from King, Ontario

    @xplore_ca service is down again..... last 2 hrs.... bradford tower!

  • nickdodd
    Nick Dodd (@nickdodd) reported

    I lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.

  • TrashleyMess
    Ashley-Rose C (@TrashleyMess) reported

    @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

  • GarthTwitchell
    Garth Twitchell (@GarthTwitchell) reported

    @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

  • ShazelFable
    Beverly | 📌Commissions open in pin!!📌 (@ShazelFable) reported

    My internet has been on and off since yesterday. Xplornet internet freakin sucks DX

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @mario4thenorth Same thing as with EORN...Eastern Ontario Regional Network, tasked with getting broadband to rural eastern Ontario. 20+ years and a house bought in '98 can only access Starlink which is not part of EORN. Xplornet satellite latency and cost not competitive. Cell service spotty. When house was purchased Bell Canada promised DSL in 6 months. LOL. First of all too far from local switching central office for DSL.

  • MADmarky112
    Systematic Hands (@MADmarky112) reported

    @xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all

  • Elli32006352Jim
    Jim Elliott (@Elli32006352Jim) reported

    @kevinki16180099 My internet is $50.00/month, I would think yours should be similar. Anything to do with xplornet is not good, horrible company & service.

  • PaperCakes
    Papercakes (Villain Era) (@PaperCakes) reported

    @janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident

  • freshouttafacks
    Mamabear 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@freshouttafacks) reported

    @ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.

  • FavaroKaren
    Karen Favaro (@FavaroKaren) reported

    @cogecohelps omg….the worst internet service ever. Xplornet was better at half the price

  • simonthedog924
    Brent Hicks (@simonthedog924) reported

    @xplore_ca why is the service so terrible all of a sudden????

  • NotYetDone1
    NotYetDone (@NotYetDone1) reported

    @theJagmeetSingh Xplornet.... Home of 480p on 1-2 devices, plus that 700+Ping. It's sad to see that my only option was (the Above) for a couple of years. We now got Access Internet in our town (which i still can't Access, due to Geo issues) it's getting better. Bless Starlink for Accessibility

  • KelllEhhh
    Kel.Ehh (@KelllEhhh) reported

    @xplore_ca have you any updates for your outage? We were told last night at 8:30pm EST that crews were dispatched and should only take 3 hours... It's been 11 hours since then and still no updates or service.

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