Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 25
Halifax, NS 14
Calgary, AB 12
Edmonton, AB 12
Grande Prairie, AB 6
Ottawa, ON 6
Winnipeg, MB 5
Kitchener, ON 4
Brampton, ON 3
Vancouver, BC 3
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Gatineau, QC 2
Guelph, ON 2
Hamilton, ON 2
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • buddydog09 JWG (@buddydog09) reported

    @Xplornet Oh man they are soooooo lucky!!!!! The get to pay for speeds "up to 50 Mbps" while never achieving more than 5 Mbps!!!!! And then get your speeds throttled back to about 2 Mbps while trying to use that unlimited data after you go over your real data limit!!!!!!

  • dgouldca Derek Gould (@dgouldca) reported

    @Larry_Short @VOCMNEWS I signed up, since I can't get xplornet or reliable cell service at my cabin. Deposit is $129, full cost for equipment is $649, then $129/mo. Still waiting, but sites "mid to late 2021".

  • LDesertwave Lily DesertWave (@LDesertwave) reported from Clearwater County, Alberta

    @Xplornet so how do we find out about issues with CCI now that you guys deleted their Twitter page?

  • Goalie66191779 Is that so? (@Goalie66191779) reported

    @Xplornet Your phone # 1800 841 6001 must have been hacked. Trying to call support and a recording comes on telling me I won something.?? I need to talk to someone to suspend my internet for the winter

  • PFNButteryPir8 PFNButteryPirate (@PFNButteryPir8) reported

    @Xplornet Don't worry, we've had your service for 7y and it hasn't gotten any better. I hold no reservations that it will anytime soon.

  • Jetssuckass1 Jetssuckass (@Jetssuckass1) reported

    @BoydieM @Xplornet You don't want them to get service to you. You'll overpay for crap lol

  • ms_onamission Ms.OnAMission 🇨🇦 🌎🏳️‍🌈❤️✊🏻🤘🏻🌊🧡 (@ms_onamission) reported

    @Xplornet Does the new website come with better service ? Because currently it’s abysmal.

  • MicaylahG 𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮 (@MicaylahG) reported

    @Xplornet Don't you read about yourself on the internet? You are corrupt and scam people for their money and NEVER deliver. Shame on you.

  • MicaylahG 𝑴𝒊𝒄𝒂𝒚𝒍𝒂𝒉 𝑮 (@MicaylahG) reported

    @Xplornet You know what the very worst thing is. Is that shite they deliver is causing parents to rethink their contracts, bc this company interferes with children's educations! How utterly reprehensible!

  • CowInverted InvertedCow (@CowInverted) reported

    @Xplornet By the way when i finally get my starlink package if you post some festering pile of **** lie, like this with my name on it I will be happy to sue your sorry asses.

  • corey_vdm  Cory  (@corey_vdm) reported

    @Xplornet I called they can’t give me any info, It’s been down for 24hrs, all I want to know is when will it be back and who’s paying my data overage??

  • Creecepticon Treatz420 (@Creecepticon) reported

    Oh man I left my telus hub downloading New World forgot to use my wife's Xplornet gone since 2pm got back at 10 and it's only at 10gb. Damn not til tommorrow I guess

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @Xplornet @LDesertwave I pity anyone who has to join the Xplornet network. Constantly down and speeds barely above dial up. No exaggeration.

  • txwikinger_ea txwikinger (@txwikinger_ea) reported

    @Xplornet Would be nice if the Internet would be working. @Xplornet sucks. Another example for monopolies that constantly fail. Get your stupid network working !

  • NatalieDTV Natalie Vaughan (@NatalieDTV) reported

    Fourth time in a week having to work from hotspotting from my phone because my @Xplornet internet is down (for hours). I work remotely from home so my internet access is critical. Signed up for my @SpaceXStarlink package. Looking forward to some faster and more reliable internet.

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