Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 29
Edmonton, AB 20
Calgary, AB 14
Halifax, NS 13
Rapide-Danseur, QC 5
Winnipeg, MB 4
Grande Prairie, AB 4
Brampton, ON 4
Ottawa, ON 4
Dieppe, NB 4
Regina, SK 4
Kitchener, ON 3
Fredericton, NB 3
Gatineau, QC 3
Pictou, NS 3
Provost, AB 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Airdrie, AB 1
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1
Spruce Grove, AB 1
Mississauga, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • RStratz14 stratz (@RStratz14) reported

    @StarlinkPage @elonmusk hey starlink, help my parents get some better internet, they live in the country and only have had @Xplornet available, after 10 years of terrible service ( .5mbps ) and failed promises of improved networks, they canceled and lack the world of information.

  • Nep03034037 Nep (@Nep03034037) reported

    @Xplornet Um no im not wasting my time to be on hold for 5 hours then be told its the damn weather

  • JeffLeslie11 Jeff Leslie (@JeffLeslie11) reported

    @SpaceX Now only if I can get on the beta testing. So tired of slow speeds with Xplornet.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @Nep03034037 But you're not "sorry", @xplornet. If you were truly sorry, you would fix the issues, rather than continue to take advantage. The only way out of the PR nightmare you've created is to truly apologise and back it up with results. #YourDaysAreNumbered #StarlinkForTheWin

  • Snowymb1 🇨🇦 (@Snowymb1) reported

    So @justintrudeau you believe in decent internet access for everyone in Canada. Maybe you should look into @Xplornet andnjiwntheybrip people off with high prices and beyond awful internet service not to mention brutal #Throttling Canadians being ripped and @CCTS_CPRST is a joke

  • AmiskAggie Rod Turner (@AmiskAggie) reported

    @redwoodacres We have been having issues with @xplornet cutting in/out all week.

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Nick62289935 @Xplornet You are correct Nick. I have called them many times to re boot and trouble shoot but the service never gets any faster. I am paying for UP TO to 50 but have never got much passed 20. The other night I had less then 1 and couldn’t even watch a movie.

  • cbraedley Charles Braedley (@cbraedley) reported

    Its March 11, 2021, and @Xplornet still hasn't been able to tell the over 10,000+ customers in @MunColchester and Cumberland Counties, NS, that are as-of-yet unserved and underserved when they will be given the option of choosing to sign up with their new service. (1/2)

  • ScoobertDaneDoo Scooby (@ScoobertDaneDoo) reported

    @Xplornet you guys wanna get you stuff together and not have connection issues , tired of slow internet.

  • AnalyseVic Victorian Analysis (@AnalyseVic) reported

    Country dweller: Bell sales rep came to my door twice today unsolicited 1st time tried to sell me on new ‘unlimited’ internet with guaranteed 25mpbs down. Nope Xplornet provides better. Came back 2nd time offered guaranteed 50mpbs down, dropping to half after cap reached #peipoli

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Because the issue is always one the customers end, it could never be that xplornet is way too slow and unreliable. Avoid xplornet, they are a terrible ISP.

  • Dravakian Adam Broomfield (@Dravakian) reported

    @shannbil @Xplornet @SpaceXStarlink That's gross .. xplornet sucks anyhow, and yet they charge a ridiculous amount

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet Finally something from you that doesn't blame COVID for how crappy your service is! Too bad it's also completely unrelated to your business.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @ScoobertDaneDoo Yeah...they did just contact you @xplornet, why wait on hold for hours on end just to have you explain how to unplug/replug for 3 solid minutes of half-decent service?

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @wntdthegreat Why tell people to call in? You aren't going to do anything to fix it. Just be honest with people already that you have been taking advantage of Canadians for a number of years now. The only way out of your impending demise is going to be honesty. #reckoning #StarlinkForTheWin

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