Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 35 |
| Montréal, QC | 22 |
| Edmonton, AB | 12 |
| Halifax, NS | 12 |
| Calgary, AB | 10 |
| Caledonia, ON | 6 |
| Kitchener, ON | 6 |
| Ottawa, ON | 6 |
| Winnipeg, MB | 5 |
| Grande Prairie, AB | 5 |
| Brampton, ON | 4 |
| Mississauga, ON | 3 |
| Regina, SK | 3 |
| Vancouver, BC | 3 |
| Chatham, ON | 2 |
| North York, ON | 2 |
| Steinbach, MB | 2 |
| Dartmouth, NS | 2 |
| Gatineau, QC | 2 |
| Moncton, NB | 2 |
| Saint John, NB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Guelph, ON | 2 |
| Olds, AB | 1 |
| Brandon, MB | 1 |
| West Kelowna, BC | 1 |
| Surrey, BC | 1 |
| Newmarket, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Michelle
(@Michell25471779) reported
@dgouldca You don't want Xplornet. Their customer service is horrible and they have you running in circles with troubleshooting. If they send a tech without doing the trouble shoot, you have to suck up ALL the costs. They told me that today. Been fighting 2 months with them. It's SLOW!
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🗼TowerGuy🌲
(@tower_Guy) reported
@fanCRTCProfling @mediamorphis Two very viable candidates in addition to VTL. Xplornet: xCI already has a national Fixed Wireless network, mobile in MB and deep pocketed backers (Stonepeak Infrastructure). Cogeco: could split Freedom with XCI of Rogers decides to forgo adding a national competitor via XCI.
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mike
(@75bugger) reported
@SucksXplornet yep just reported their last tweet as “illegal products or services “. Why because Xplornet sucks. Come on rural fibre
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matthew ballek
(@matthewballek) reported
@Xplornet My internet has been down all day near Broderick, Saskatchewan!
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Derek Mclellan
(@MclellanDerek) reported
@Xplornet I've done this several times. They can help basically said I'm sorry and gave me a credit. That's great for this month but I'm seriously getting charged 90 bucks a month for this garbage.
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Michelle
(@Michell25471779) reported
@HoarderPrairie @Xplornet Agreed! I keep calling and they give me a run around. Tey sent me a part but it still doesnt work. I had to leave for work and they told me I had to cover the cost for the tech to come if I didn't do the trouble shoot on the phone. Robbing people blind.
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NancyJ
(@NJ_63) reported
@Xplornet I thought xplornet was supposed to be getting better in manitoba, I haven't had reliable internet since Aug.3, service off Selkirk Mb. Tower is terrible, no I don't want a service call just get better equipment 😡
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Debbie Dykstra
(@dykstra_debbie) reported
@Xplornet it is extremely disappointing that we had excellent internet for a year and now because you oversold our tower our internet sucks. This is unacceptable #cantwaittoswitch
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WhiskyTangoFaded
(@whiskeyfated) reported
@Xplornet internet is trash with a capital T You cant game on it, signal fluctuations happen all the time. They sell you a 60g package and you get maybe 1/6th of that I cant wait for @SpaceXStarlink so I can tell your company to f off. Sincerely a pissed off customer
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Roy & Kathy
(@roykathygs) reported
@philletourneau @brockgs Brock is right about it taking us out of the dark ages! We had family living here for a while and the router easily handled 24 devices of which 5 or 6 were often streaming video. I replaced Xplornet which had provided reliable but slow service for 12 years. Enjoy the upgrade!
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KryptoDot
(@KryptoDot) reported
@Xplornet Help!! I've been having no internet service almost everyday now and it sometimes starts at a random time. I need to know the problem of what's causing this issue
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whitewol4gaming
(@bigmills87) reported
@Xplornet internet and phone have been down for a second day in burgessville Ontario! What the hell is going on?!
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Brad
(@BosBrad4) reported
@Xplornet I did an internet test yesterday, because it was slow, again. I have the best internet package Xplornet offers. 7.1 download speed. 1.2 upload speed.
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Renée
(@shykrk) reported
@Xplornet Horrible service
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Sandy Haven
(@fishingcamp) reported
Why is your service @Xplornet so bad in the North Bay Area ??? It’s good one day and the next is terrible at best. So disappointing for the cost. #lookingforanewserviceprovider
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