Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 75
Montréal, QC 31
Edmonton, AB 30
Calgary, AB 27
Halifax, NS 15
Ottawa, ON 13
Regina, SK 9
Winnipeg, MB 9
Rapide-Danseur, QC 8
Vancouver, BC 8
Brampton, ON 7
Saskatoon, SK 7
Kitchener, ON 6
North York, ON 5
Dieppe, NB 4
Grande Prairie, AB 4
Gatineau, QC 3
Pictou, NS 3
Fredericton, NB 3
Moncton, NB 3
Campbellford, ON 3
Cambridge, ON 3
Mississauga, ON 3
Steinbach, MB 3
Milton, ON 2
Longueuil, QC 2
Flin Flon, MB 2
Caledonia, ON 2
Red Deer, AB 2
St. George, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • retroflya retroflier (@retroflya) reported

    Download speed of 300kbps, upload speed of 60kbps - just another day of @Xplornet internet service lol

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @m3t4lw01f The reason why I never got hired for a job at @Xplornet even when I wanted to apply for that job is because they are douchery and I don’t support people and companies who are douchery towards their own employees and customers

  • AndersenF31 HurryUPAndersen! (@AndersenF31) reported

    @jimbo19000 @Xplornet No I have shaw satellite, never had a problem

  • builtbyageek Yan (@builtbyageek) reported

    @ChristopherDunn @Xplornet Lol no kidding. It wasn’t always that bad but I would max out at 4-5Mbps.

  • RinglerunSk Kirk Pederson (@RinglerunSk) reported

    @Xplornet well Day 7 with no internet or an update other than under investigation. Amazing how bad that sounds, only people you can talk to can’t give you more than that. Still wondering on that Macrorie tower.

  • phantomfarmerSK Hartman (@phantomfarmerSK) reported

    @Xplornet update on service interruption for Wood Mountain, SK area? No service since 1400hrs.

  • supernewf71 Dave fowler (@supernewf71) reported

    @kayakdude7 Should have got that one then help with the crappy @Xplornet we have.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @SeanMor27198990 @Cisco @Xplornet Bro how did you actually get blocked by them? I had a months long campaign of insulting them and their CEO and the worst they did was stopped responding. ..

  • BrentMckean501 Brent Mckean (@BrentMckean501) reported

    @Xplornet @JasonDeath187 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.

  • mikejsemeniuk Mike Semeniuk (@mikejsemeniuk) reported

    @Xplornet i have called, your solution is to unplug everything. its changes nothing, your ripping people off. you cant provide the speeds you advertise, this is wrong! patiently waiting for a real solution.

  • vertimyst Vertimyst (@vertimyst) reported

    @XboxKaneda Ahhh gotcha, that makes more sense. Xplornet's been crap for the last year until recently, they started building new towers and increasing speeds, probably in response to @SpaceX's Starlink. Of course I pre-ordered that as soon as I could, lol

  • JasonDeath187 Death (@JasonDeath187) reported

    @Xplornet Absolutely the worst internet I've ever had, and I remember the days of dail up. Spent an hour on the phone with support, maintenance caused me to connect to a too far tower. Worked fine for 2 hours, now it's working for a min, down for 2,3, work for a min...

  • ZettlAudrey Audrey Zettl (@ZettlAudrey) reported

    @Xplornet and it is pretty poor service.Very slow in Sk supposed to be the best!

  • DumbDanThoughts Dan O'Neill (@DumbDanThoughts) reported

    If you live out in the country and are looking for wifi, @Xplornet is possibly the first option to go with. If someone stabbed me every time I was satisfied with their service, I'd almost have half a stab wound

  • trigger240 🦉lat240🌻 (@trigger240) reported

    And dont forget the installation guy that came to my house made me pay a 25$ cash fee on top of the installation fee I paid to xplornet #customerservice #sucks

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