Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 19
Edmonton, AB 13
Halifax, NS 12
Calgary, AB 9
Ottawa, ON 7
Caledonia, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @LotSixteen @simmshe I just compare it to @Xplornet and think "hahahahahahaha" and I'm happy I'm no longer being victimized by that criminal enterprise. But yes, Facebook seems slow sometimes. It's still light years better than my alternatives so it doesn't bother me much.

  • alanonwolfe Alan Hughes (@alanonwolfe) reported

    @Xplornet Now go fix Wolfe Island, Ontario please!!! Ugh!! We get a whole half meg speed for $100/month!!! Dail up was faster!

  • DobieWyler Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR (@DobieWyler) reported

    @HtechFirearms @Xplornet Nope! Love how they have continually upped my bill with claims of improving their service, which has done nothing but deteriorated. Totally stuck with them.

  • plrsTweet Pamela Ross (@plrsTweet) reported

    @CBC , your website sucks for people living in rural #NB suffering from @Xplornet satellite internet, or rather, the lack there of. They seem to lap up the subsidies, yet, never improve/expand service. #nbpoli #cdnpoli

  • chalackd Dan Chalack (@chalackd) reported

    @Trucker_Ty_ @Xplornet I'm now being forced off of land based wireless and a decade backwards onto satellite, and I'm absolutely dreading it... Going to have to look into StarLink for sure, as there's no way I want to deal with xplornet latency and poor service...

  • chalackd Dan Chalack (@chalackd) reported

    Bad enough my decent ISP sold out to @Xplornet (Who I previously left for poor service), but now I learn that they intend to stop service on my local tower and will be forcing me 10yrs backwards onto their awful satellite service... Can't wait for @SpaceXStarlink to hit my area.

  • seanwhitely SeanyyBoyy (@seanwhitely) reported

    @Xplornet Quite possibly the worst internet company I’ve ever had. You can’t use the wifi from the hours of 8-11 without constant outages. I’m even writing this on data because my wifi is currently unresponsive. Save yourself time and money and wait for Starlink

  • puulima Stevo (@puulima) reported

    @Xplornet @Jim76136913 Hi Jim, they’ll waste hours of your time troubleshooting basic things that have nothing to do with the fact they are oversubscribed. Did this song and dance several times. After I switched to @WaveDirectHQ, first time I had an issue, they sent somebody to fix it.

  • MacTXD STM | TMac (@MacTXD) reported

    @CwunchyB @somaka6 @Xplornet Hopefully when I get decent service again. New set is coming in 2 weeks so I wanna be ready, worst case I'll make YT videos

  • SusieBlanchette FastFreddy🇨🇦😷🌻🐾😺😺 (@SusieBlanchette) reported

    @Xplornet @trubesb What, and wait for a call back that never comes. Or be on hold for 45 mins to be told no problem. 10 households my row all having terrible issues. Enough

  • MacTXD STM | TMac (@MacTXD) reported

    @CwunchyB @Xplornet I dont even know at this point. I am pretty sure a paper bag with some wires on my house would get better service than what I have now with these clowns

  • DVTrydal17 Dustin Trydal (@DVTrydal17) reported

    On day 3 with no internet. I am planning on writing a script for when I talk on the phone so I do not lash out at the Xplornet support staff. This is getting ******* ridiculous.

  • BlueTeamJK Jason Keirstead (@BlueTeamJK) reported

    @Mark_Goldberg @mgeist @NDP 3. XPlornet as well as the other big 3 have all received significant subsidies from taxpayers to support rural rollout.

  • FeministHousew1 Just_A_Small_Town_Girl (@FeministHousew1) reported

    On September 14 2021 Xplornet Communications Inc objected to your complaint further to section 10.1 of the CCTS Procedural Code on the basis that in Xplornets view it was not given a reasonable opportunity to resolve the customers complaint before it was brought to the CCTS"

  • AshleyPurvisfit Ashley.purvislife (@AshleyPurvisfit) reported

    @Xplornet ever since you forced the "upgrade" our internet has been crap.....

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