Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 26
Halifax, NS 14
Calgary, AB 11
Edmonton, AB 10
Ottawa, ON 7
Grande Prairie, AB 6
Winnipeg, MB 5
Kitchener, ON 4
Brampton, ON 3
Vancouver, BC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
Fredericton, NB 3
Saint John, NB 2
Milton, ON 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
Pictou, NS 2
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet can yall help me pay to extend my courses if I'm not able to get my work done from not having internet that was paid for? Or do yall have jack sparrows moto?

  • fishingcamp Sandy Haven (@fishingcamp) reported

    @Xplornet After messing around again for an hr with “technical support” that didn’t work either....1 good day 2 bad. Clear sunny bluebird skies.

  • FrankReardon1 𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @MayorofIqaluit @fanCRTCProfling I wonder if Xplornet executives all use there service in their homes?

  • FrankReardon1 𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    The hardest thing about being south is the #Internet & now that I am back in #Iqaluit it’s like up and down with @Xplornet 🙁 And I am paying hell a lot more than the the south. It’s so frustrating 😠 #crtc how are the kids do do research for schooling? @fanCRTCProfling

  • gulag_77 your re-education camp roomate (@gulag_77) reported

    @Xplornet Service contractors are sent out and left unpaid by Xplornet. Because it’s Xplornet tower at fault. Once the new tower is up and going wks from now, none of our equipment will work with it. Then we’ll wait another 3 wks for a service contractor.

  • KryptoDot KryptoDot (@KryptoDot) reported

    @Xplornet Monthly!? I dont understand what the problem is with that? I need internet for other things I'm not the only one using 500+gb and it's a family of six. It's also Unlimited for a reason so why bother talking about the amount of data we've used. The guy also end called 1 mins later

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet hey, is a tower down? We haven't had wifi for 2 days now

  • wynnterbloom wynnterbloom (@wynnterbloom) reported

    @Xplornet I am tired of the excuses as to why we have never (not once) experienced the level of high speed service we were promised when we signed up. Corporately maybe just engage your integrity muscles and stop making promises to customers you know you can’t keep.

  • SmevyBean Matrixxxツ (@SmevyBean) reported

    @Xplornet your internet towers are oversold and you throttle speeds. This **** is ridiculious.

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet can I send you guys a bill for paying for the extension on my schoolwork? Since I cant load anything and I am supposed to be doing finals this week. Your service is mind numbing

  • Robert2Ready Robert Ready 2 (@Robert2Ready) reported

    @Xplornet is your phone service down in the area of Snow Road, Ontario? My Wi-Fi is working but not the phone

  • FrankReardon1 𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported

    @MaryLynnMetras @Xplornet @fanCRTCProfling Yes that’s true also, I experienced that as well on my travels. It seams anywhere outside a major city the internet is poor in Canada.

  • stephanie4tin stephanie (@stephanie4tin) reported

    @Xplornet what’s with the outage in napanee and literally all over ontario? it’s been over an hour.

  • andyjhubbs the anti-anti masker (@andyjhubbs) reported

    @Xplornet I've tried calling at least 3 times today. Can't pick up the phone for customer in need of support eh?

  • gulag_77 your re-education camp roomate (@gulag_77) reported

    @Xplornet Both your contractors and customers get screwed over and lied to. It wouldn’t have been that hard to warn people of a scheduled outage that was set to last weeks. That would have shown some respect for your customers

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