Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 29
Halifax, NS 17
Edmonton, AB 16
Calgary, AB 13
Rapide-Danseur, QC 6
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Regina, SK 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @woodzybcfc @Xplornet @APLenehan The mathematical equation for the speedtest results graph is: Y - D = 0S+RA Where: Y = You D = Your money S = Service R = Rich A = APLenehan

  • JohnYounggkong John peterson (@JohnYounggkong) reported

    @Xplornet People that run this company or a straight up scum bags I got an email yesterday from them saying that they will increase their service rate in March!! how generous and kind of them. they want more money in the middle of a pandemic!!!😡😡

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Xplornet is so slow or down, might as well do something while stuck at home

  • sedgeboy Tyler Smith (@sedgeboy) reported

    @Edrmorris @RyanKBrook @CANADALAND Xplornet called out by name as a demonstration of the issues 😕

  • TheDaisyMemo RYM (@TheDaisyMemo) reported

    @Xplornet What’s going on with the service in Cumberland? For over a month now the service has been shitty and in and out. In a time of lockdown, how are people supposed to work from home if they can’t get a stable internet connection. When we called in Dec... 1/2

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @m3t4lw01f @Xplornet @CRTCeng While those articles refer to *cellular signal, the wireless home internet via LTE would be affected similarly

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @m3t4lw01f @Xplornet @CRTCeng Any advertised speeds would be under optimal conditions. Many factors can affect data transmission via airwaves. Your specific circumstances might result in the speeds achieved. Other situations might offer better or worse speeds. That's the nature of wireless service.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet **** off with this bullshit

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet they'll make u sign a contact for a year, say u can opt out of for upto 30 days, during that time ur internet will work flawlessly, but after those 30 days that's it, ur speeds will go to ****. and after ur year contract is up, and the equipment that u RENT from them breaks down,

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I love it when people chime in on Twitter to defend @Xplornet. It's humorous because if you search Twitter for them, there's 99% awful and 1% ok, but no it's gotta be a technical limitation of wireless. Just, no. If it were, I'm sure most people would be relatively happy.

  • Bobbeyyyyyy Bobby (@Bobbeyyyyyy) reported

    @Xplornet Is there an outage in rural Milton Ontario? No internet all day

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Another evening of @Xplornet Internet not working for the simplest tasks. Can't even ask Google Assistant to do a broadcast. My connection is so slow, it times out before it can even tell Google's servers what I want to do. @APLenehan you're pathetic, and your company sucks.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Installing a game on Xbox. Started yesterday at 3pm. It's downloaded 28.77GB since. Let's do the math on how slow my 25mbps @Xplornet connection actually is, shall we? 28.77GB=235765 megabits 29 hours=104400 seconds Divide the two and we get 2.3mbps. "Up to" in action.

  • SomeOth78194030 SomeOtherGuy (@SomeOth78194030) reported

    @Xplornet I LITERALLY HAVE SCHOOL RIGHT NOW FIX YOUR PROBLEMS

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @CircularLogic89 @Xplornet @CRTCeng Got it, so the only thing it could be is weather or load since their antenna is mounted 5m above my roof and has line of sight to their tower. It's still **** rain or shine, so it must be load, which is a business practice, not a technical limitation. They've oversold, period.

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