Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 54
Montréal, QC 31
Edmonton, AB 28
Calgary, AB 25
Halifax, NS 14
Ottawa, ON 10
Kitchener, ON 7
Winnipeg, MB 6
Rapide-Danseur, QC 6
Brampton, ON 6
Regina, SK 5
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
Saskatoon, SK 4
Vancouver, BC 4
Grande Prairie, AB 3
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
North York, ON 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Campbellford, ON 2
St. George, ON 2
Mississauga, ON 2
Kirkland, QC 1
Bridgetown, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Smallboi42 Small (@Smallboi42) reported

    @Xplornet @FrankReardon1 It’s been down into Ontario since 9 am

  • BlueSerenity15 Kaz 🇨🇦 (@BlueSerenity15) reported

    So, @Xplornet has once again decided to shut down the network during daytime hours. They don’t consider those of us who work from home. What about our lost wages or reimburse users for loss of service for the day? Most providers do their service overnight. I emailed & no reply🤬

  • Bigguy18993 Big guy (@Bigguy18993) reported

    @Xplornet fix your ******* **** dawg. Internet it’s out multiple times a week. Tower goes down all the time. Paying for something we don’t even get to use half the time smh

  • NorthernTRIX NorthernTRIX (@NorthernTRIX) reported

    @nielsernest @Xplornet Check to see if your dish was grounded, I paid for installation and the technician never grounded my dish which led to 3 years + of crap service!

  • MikeMuranetz Mike Muranetz (@MikeMuranetz) reported

    @Xplornet Not too happy with your service. My parents who are seniors living in the 100 Mile House, BC area haven't had internet for over 3 weeks. Keep getting ****** around with service calls. They miss family video calls especially in these Covid 19 times. How can you help?

  • bcwolfgirl bcwolfgirl aka mèlemst’ye (@bcwolfgirl) reported

    i have Xplornet for internet 🥵😭😱🤬☠ worst for wifi, lag, freeze, OMG 1 week and ready to throw it all in the fire 🔥 EXPLORNETS GARBAGE really in 2022 should be fixed by now INNIT my rant 4 the day ...

  • blackdeath220 Pete Traina (@blackdeath220) reported

    @Xplornet is Caistor centre down?

  • Triipez xTriipez (@Triipez) reported

    @Xplornet Tried calling support. Terrible customer service.

  • HolmesWil William Holmes (@HolmesWil) reported

    @Xplornet storm's over. My wife's online schooling is done. Thought I would try to update my computer. Not much satisfaction. Connection going down constantly. If I don't use my internet the connection will stay up. If I use it disconnects. Explain!

  • Triipez xTriipez (@Triipez) reported

    @Xplornet Internet has been down since 10pm lastnight in dunvegan Ontario. Is It maintenance or should I call support about this?

  • CAO_CWray Chris Wray (@CAO_CWray) reported

    Worst internet service in northern Ontario? That’s easy @Xplornet Overpromise and underdeliver

  • PattyOorschot Patty van Oorschot Deering (@PattyOorschot) reported

    @Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure

  • CAO_CWray Chris Wray (@CAO_CWray) reported

    @Xplornet Seriously? Do you know how many calls I have had with your company? Too many. No resolution and a myriad of excuses

  • teatpuller30 Ryan (@teatpuller30) reported

    @Mullin_95 You’d have to move the decimal point to the left for Xplornet to compete. It’s an absolute joke, I just got the email that xplornet is increasing the monthly bill. I can’t wait for my Starlink because it’s going to be a memorable phone call when I call and cancel Xplornet.

  • DKCripple Dawn Kratzer (@DKCripple) reported

    Hey @Xplornet 2 things : It should not take months to fix a tower issue. I don't care how crappy your lowest rung deal is... it should at the very least be able to run a wired internet connection and a Wi-Fi connection at the same freaking time! It's 2022. Fix yourself.

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