Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 30
Toronto, ON 29
Edmonton, AB 22
Halifax, NS 17
Calgary, AB 14
Brampton, ON 5
Ottawa, ON 5
Rapide-Danseur, QC 5
Kitchener, ON 4
Moncton, NB 4
Dieppe, NB 4
Regina, SK 4
Fredericton, NB 3
Winnipeg, MB 3
Grande Prairie, AB 3
Gatineau, QC 3
Pictou, NS 3
Dartmouth, NS 2
Spruce Grove, AB 2
Guelph, ON 2
St. George, ON 2
Hamilton, ON 2
Red Deer, AB 2
Cambridge, ON 2
Flin Flon, MB 2
Macklin, SK 1
Brantford, ON 1
Mississauga, ON 1
Saint John, NB 1
Kirkland, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.

  • happylewie Lew (@happylewie) reported

    Internet is down for the last 15 hours. @Xplornet has 45 minutes of wait time to reach customer service. Man. I’m so ******* tired of this ****. And I pay 200$ per month for that.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet I can't for the first time they do that after I've cancelled the service, when I get signed up for Starlink. Everyone tells me to temper my expectations for Starlink, but it can't possibly be worse.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    When you call @Xplornet support an hour ago and the estimate says 22 minutes, you realize all aspects of their business are really slow, not just the Internet service itself. I wonder if @APLenehan uses his own services or if he uses a legitimate ISP.

  • Upbeat2k upbeat❄️ (@Upbeat2k) reported

    stopping in after a few months to say @Xplornet is literally the worst ISP on the planet and I hope they go bankrupt. you steal your customers money and don’t even hide it. throttling so bad i can’t open a web browser. **** too and **** your shitty ceo @APLenehan

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @Xplornet @Xplornet "hey, everyone look at our seven towers!" Residents of Ramara : "you mean the seven that never seem to work?"

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Speaking of pandemics, do you have any plans to actually make your network usable for people that need to connect to work VPNs, or are you just waiting out the vaccine until the pressure is off and you can continue to do nothing to help your captives?

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    @virgovida @Xplornet @virgovida don't fall for their tricks. Calling their support number will just put you on endless hold while they tell you they're having problems with long wait times.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    No, @Xplornet Support Guy, I am not completely factory resetting my entire Google Wifi system. This is a you problem, not a me problem.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!

  • RichardSkermer Richard Skermer (@RichardSkermer) reported

    @CCI_Wireless for the love of all things holy, can someone PLEASE RESPOND to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn?

  • brettjpetch Brett Petch (@brettjpetch) reported

    "This announcement positions @Xplornet to begin 5G deployment in rural Canada this upcoming summer." *groans when it takes 10 years before upgrades are completed, and the network can't support 4G speeds already...*

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Dear people of PEI, Don't use xplornet. Signed, Disappointed Customer

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet fix my internet you illiterate **** head, give me the specs that i pay a way overpriced price for

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