Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 30
Toronto, ON 29
Halifax, NS 17
Calgary, AB 14
Edmonton, AB 14
Rapide-Danseur, QC 6
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Regina, SK 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Cambridge, ON 2
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
North York, ON 1
Orangeville, ON 1
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • nicvatar Nick Ward (@nicvatar) reported

    @spearster55 @SpaceX @Xplornet interesting! working on a pilot project to secure high speed access for a semi-rural community in The Gambia. right now they may be paying a little less however service is inconsistent which makes running a business difficult. exiting development regardless!

  • GavinDawn Dawn Gavin (@GavinDawn) reported

    @Xplornet We’re out again , and because I have a job and can’t sit on hold all day , I can plan my Friday night to sit on hold waiting for service . Used 3 gigs of phone data last night for a meeting ... cheers to Friday night , let’s see did you restart your router ... duh.. of course

  • eaoliver Dr. Earl Oliver (@eaoliver) reported

    @EamonCyr I got my parents off of Xplornet as fast as possible. Their service is WAY over subscribed everywhere I've ever used it.

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Only option I see with Xplornet is overpriced ****** service.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    A day in the life of an @Xplornet customer, "waiting forever for simple tasks" edition. Me: Hey Google Assistant: <20 second pause> Hmm, something went wrong. Try again in a few seconds.

  • retroflya retroflier (@retroflya) reported

    For the past few weeks I’ve been seeing upload speeds of 50-78kbps - that’s an impressive new low for @Xplornet. Got in touch with customer service and was smarmily told ‘well, your plan only guarantees UP to 1mbps upload speeds, so that’s fine.’ BRUH, 78KBPS

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Is this why you don't respect your customers? You treat them like cattle? Your marketing is getting as bad as your service. People aren't stupid, all your retweets to bury these doesn't work either. Avoid xplornet. #starlink #cancelxplornet

  • BonchukFarms BONCHUK FARMS (@BonchukFarms) reported

    @Simps_3 @Xplornet Fought with one for 3 years finally swapped it out for a Ritchie end of problem.

  • timkingsbury tim kingsbury (@timkingsbury) reported

    @GarthTwitchell Well there is room for real high speed upload (10mps) & download (min 25 mps) at less cost & better service than Xplornet so if @magenetworks can do that I'm in. If they are another "want-to-be" at big $ & false promises then no interest!

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Someone let me know today that @Xplornet would be happy to talk to me if I reached out to them. I've tried guys. Dozens of times. The last time a tech came the situation got worse not better. At this point I'm just biding my time until I can get service elsewhere.

  • SteveVanCry Steve Van Cryenest (@SteveVanCry) reported

    @Xplornet and it is down again!!!! 4 hrs. yesterday!!! Let's see how long today?

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Your customers are looking for decent and reliable service, all you post are pictures that could be just about anywhere. Let me guess, this oil pump is 30m UP TO 58KM away from one of your towers? #cancelxplornet

  • geordansaunders geordansaunders (@geordansaunders) reported

    Dear @elonmusk , please send @StarlinkPage to rescue me from the garbage fire hell of @Xplornet . I’ll do anything!

  • timkingsbury tim kingsbury (@timkingsbury) reported

    @magenetworks @GarthTwitchell I don't want to throw water on a hot idea here but that speed test on an iPhone is not a true test of speed either way. I'm sure your aware of that as well. What speeds will customers here expect? What's the upfront & monthly cost ? Is it like Xplornet unlimited up /down?

  • BeanBoBean NeenerNeener (@BeanBoBean) reported

    @spearster55 @SpaceX @Xplornet This may be a stupid question but are there data caps?

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