Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 30 |
| Montréal, QC | 26 |
| Halifax, NS | 14 |
| Edmonton, AB | 11 |
| Calgary, AB | 11 |
| Ottawa, ON | 6 |
| Grande Prairie, AB | 6 |
| Winnipeg, MB | 5 |
| Kitchener, ON | 5 |
| Regina, SK | 3 |
| Brampton, ON | 3 |
| Vancouver, BC | 3 |
| Gatineau, QC | 2 |
| Moncton, NB | 2 |
| Saint John, NB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Cambridge, ON | 2 |
| Mississauga, ON | 2 |
| Guelph, ON | 2 |
| Hamilton, ON | 2 |
| West Kelowna, BC | 1 |
| Surrey, BC | 1 |
| Newmarket, ON | 1 |
| Waterloo, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Thornhill, ON | 1 |
| Middle Sackville, NS | 1 |
| Thurso, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Brushett
(@chefdills) reported
Still no update or any news as to why #Xplornet internet is down in Alberta. My last call (20 minutes ago) the tech said they were troubleshooting all yesterday with no luck. No ETA as they cannot find the problem. Just a heads up if anyone using the platform was wondering.
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Jik
(@JackieJanes8) reported
Hey @Xplornet why does Central Alberta have no internet service today?
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Tanya Dash
(@TanyaMMDash) reported
Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get starlink! #internetdownyet #ruralarea
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ZNsolo101
(@ZNsolo101) reported
@Xplornet I had a problem all right In fact I have tested this for 3 weeks and have a video to go live showing how it was/ is blocked I documented it all I'll still be making this content live. I contacted support already and dont lie to me here twitch is capped to I'm a tech support rep😳
-
David Chipp-Smith
(@dchipp) reported
@Xplornet Highly doubt the person mentioned is real... unless they are an employee. ****** speeds (even IF you can get a reliable connection to last more than a few days), piss poor customer service (they have no idea why internet has been down for 26 hours) and high cost. #fixyourshit
-
Alexis Gee
(@lexomatic) reported
@bluestockingetc @Xplornet @CCTS_CPRST and if they won't do it, file a human rights complaint
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Kendeer11
(@kendeer11) reported
Nothing like @Xplornet being down, yet again (seems the only consistency is the inconsistent internet)….this internet is frustrating - I hate living remote because of this ****** internet problem 😒😡
-
Dave Ings
(@dave_ings) reported
@alexposadzki @mgeist @globeandmail Read it. Arguably Starlink's tech has obsoleted Xplornet, and so perhaps Xplornet is looking for an off ramp with Freedom. Main thing slowing down the obsolescence is Starlink's large order backlog (a sign of its popularity).
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Dylan Brushett
(@chefdills) reported
@dchipp @Xplornet Absolute trash service, I can’t wait to move to get rid of this ****. I’m originally from NL and if there’s internet on the ******* rock that’s actual high speed there should be reliable networking here in AB … absolutely robbing us in the north. No updates on why for me either
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Sean Totally Fungible
(@DarkElfLX) reported
@bluestockingetc @EricMPaq @Xplornet of course: "Service charges may apply...." but it's probably cheaper than the $500 replacement fee.
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Doubting Thomas
(@lolsportz1) reported
@Xplornet What about Albert? You guys have been down more than 12 hrs
-
mas
(@thepooppack) reported
actually crazy a whole province is out of internet because of you @Xplornet and you’re busy tweeting about ed sheeran and taylor swift, instead maybe use your account to actually tell your customers what ******** is going on at your dogshit company.
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Brady
(@Brady_Hockey13) reported
@Xplornet @bluestockingetc Yes, the alternate option is pay a stupid price out of pocket for one of your workers to uninstall your absolute garbage internet
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David Chipp-Smith
(@dchipp) reported
It has been over 15 hours with no @Xplornet internet. No one has been able to provide an update. Ever since #Xplornet purchased CCI here in Alberta, I have had nothing but issues. Unfortunately no other rural competitors in my area #fixyourshit
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David Chipp-Smith
(@dchipp) reported
To any lawyers in the Alberta region: due to massive issues affecting @Xplornet customers (as noticed by the number of 1 star reviews) and considering they are more interested in buying competitors than providing even mediocre service, is there any action customers can take?