Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 17
Edmonton, AB 12
Halifax, NS 12
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 6
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Mark_Goldberg @Xplornet By far the worst provider in the history of the internet. It’s 2021, why am I still having to deal with dial up speeds?? Oh right. Because Xplornet oversells towers and then throttles their speed to make up for it.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @FeministHousew1 Have you filed a complaint with the CCTS? I have moved on from Xplornet now (thanks Starlink!) but I filed a complaint and outlined what I thought would be fair. Canceled the service before the CCTS complaint was all finalized so I let them off the hook on my demands though.

  • marshmat Matt Marsh (@marshmat) reported

    Aaaand there's the nightly @Xplornet service interruption for Kepler tower / S. Frontenac. Just a short one tonight! I was all ready for the usual several minutes of nothing working!

  • Dipperichardson Josh Richardson (@Dipperichardson) reported

    @2closetocall @EricViola_ @CurtisFric I can live with a percentage of your tax dollars making it so Xplornet isn't allowed to price gouge anymore. I won't lose too much sleep over it. Many rural people who were forced to do work/school over Zoom calls literally had zero options because of how bad xplornet is.

  • FYoda7 FoxYoda7 (@FYoda7) reported

    @Xplornet outage in Eatonia SK. Any update on a fix?

  • AtTheDogPatch Internet Needed (Please Help) (@AtTheDogPatch) reported

    Order paid for and @SpaceXStarlink has shipped. I will cancel @Xplornet very, very soon. The whole family is eagerly awaiting the switch. Very soon, we will be able to have Zoom meet with family at 7:30 in the evening.

  • Shawn_Mullin Shawn Mullin (@Shawn_Mullin) reported

    XPlorenet trying to steel 90.00 off me. On hold for 1 hour. Bad product bad service please all stay away. #Xplornet

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet This hurts University of Lethbridge more than it helps them. I wouldn't go anywhere they only have xplornet available. Avoid xplornet, they are a terrible ISP.

  • BillBarteau Bill Barteau (@BillBarteau) reported

    @Xplornet Signed up for @StarlinkPage service today. They mail their equipment instead of charging unnecessary fees to deliver things that I can install myself. Looking forward to no bills from you as an ISP and Shaw for TV. Overall monthly savings. #YouBlewIt

  • marshmat Matt Marsh (@marshmat) reported

    Oh, there it is. Tonight's annoying regular unscheduled long outage is an hour late. Tsk, tsk, @Xplornet

  • hullcitydave dave jupp (@hullcitydave) reported

    Once again Xplornet you have let me down!! Missed both the disallowed goal and the Spurs goal!!. Rural internet my ***! #xplornetsucks

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet You know what doesn't deserve the term hidden gem, right? Drumroll please.... Your service! (I bet everyone reading this totally didn't see that coming.)

  • Dubbloseven Dubbloseven (@Dubbloseven) reported

    @Xplornet even cancelling your service has been a pain in the ***. Lying scammers. Un ******* real

  • FeministHousew1 IdRatherBeBaked (@FeministHousew1) reported

    So @Xplornet I've been begging you for 3 years to get my service fixed! I'm paying over $100 each month for internet that works about 40% of the time and that's ONLY if I use an ethernet cable!! This is why people hate @Xplornet!!! #FixYourService #FuckingRipOff #XplornetSucks

  • luvlambs Marion Greveling (@luvlambs) reported

    0.92 Mbps download 1.98 Mbps upload Your Internet connection is very slow. Just another Saturday with @Xplornet

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