Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 34
Toronto, ON 30
Halifax, NS 20
Calgary, AB 14
Edmonton, AB 11
Ottawa, ON 7
Rapide-Danseur, QC 7
Brampton, ON 4
Winnipeg, MB 4
Dieppe, NB 4
Grande Prairie, AB 4
Milton, ON 3
Vancouver, BC 3
Gatineau, QC 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Saint John, NB 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Lord47888486 Lord (@Lord47888486) reported

    @Xplornet we called in a week ago for service and still nothing. the internet was working better before we called how does that even work?

  • LoudMouthedB Brent (@LoudMouthedB) reported

    @loopholefarms @environmentca @Xplornet Good thing they did that 30 million dollar upgrade 2 years ago, it is down more now than before.

  • merv_hillier MERV HILLIER (@merv_hillier) reported

    @Xplornet The internet service is awful in Sequin Township. I taught an online class tonight and the students said the audio was pathetic cutting in and out constantly. I pay $140 a month and there is no reliability. Is there another provider I can use? I need help for online teaching.

  • thehunter6421 hunter (@thehunter6421) reported

    @joeya1976 @SpaceXStarlink @Xplornet Mine is the same way, we don’t even get half of what we pay for, it’s unreal how bad it is

  • MaxKeenlyside Max Keenlyside (@MaxKeenlyside) reported

    @Xplornet @kenjohn91388485 @Xplornet These boilerplate generic responses are as insulting as is your costly internet service unusable. When will LTE service be available for Evergreen Road in Indian River PE? (C0B1M0). You have long been testing nearby towers. Please do not refer me to phone lines or a DM.

  • joeya1976 JRA (@joeya1976) reported

    I can't wait for my @SpaceXStarlink to arrive. Unfortunately @Xplornet is my only option right now and it is absolute garbage. My daughter can't do her online learning as the internet is down as usual.

  • ml66sc87 Nick 🇨🇦 (@ml66sc87) reported

    @HaldimandCounty So what I’m hearing is is folks suffering with Xplornet service are never getting away from Xplornet. Amazing news.

  • ClementineHow Clementine怎么样 (@ClementineHow) reported

    @apocolypse669 @Xplornet no cause I'm getting half of that. Wtf is support going to do??? They told me, "they can't check my connection because there's no wifi" OH REALLY??? why do you think I'm calling then!?

  • TH3PHEERLESS John Joe (@TH3PHEERLESS) reported

    @Xplornet Hi. I just need a 'yes' or a 'no' to this question, but I believe my LTE dish got turned by the wind (Or maybe a bird or smthg) and now my connection is kinda crap. If I contacted tech support to request a dish reorientation, would I be required to pay for it?

  • RealJustice66 RealJustice66 (@RealJustice66) reported

    @Xplornet I’m in south Frontenac , Wi-Fi sucks! I think it’s time Xplornet starts paying my data overages if they can’t keep the Wi-Fi streaming! Seriously it’s ridiculous

  • Crimson734 637crimson (@Crimson734) reported

    I try go for clips10 minutes later and then my internet takes a ******* **** in it self @Xplornet is the worst internet provider

  • bartin_mennett Martin Bennett (@bartin_mennett) reported

    ******* christ. @Xplornet has the absolute WORST internet in all of Ontario. Maybe even Canada. Paying for 20 down and 2.5 up. Lucky to get even half of that. You had a goddamn year of a pandemic to fix your **** and you did nothing! If there was another option I would switch.

  • MadsTS Mads Sandbakken (@MadsTS) reported

    @Xplornet I sent a DM but no response as usual. The only thing reliable are my astronomic monthly bills. I'm on the track for over 10 k in household internet use. Internet that is unreliable and slow. It rains it doesn't work. During the day doesn't work. I feel taken advantage of.

  • CowInverted InvertedCow (@CowInverted) reported

    @Xplornet The solar eclipse is just Just like Xplorenet's stellar service Only Partly working half the time! @SucksXplornet

  • kt_ziggs Kate (@kt_ziggs) reported

    @Xplornet hi! Having internet outage in the #northfrontenac area - sent a DM with account number. Please advice!

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