Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 30
Edmonton, AB 19
Halifax, NS 16
Calgary, AB 13
Rapide-Danseur, QC 6
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Winnipeg, MB 4
Grande Prairie, AB 4
Regina, SK 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Flin Flon, MB 2
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet Better hope those rural kids aren't trying to use a VoIP service and have you as their ISP or they won't be able to access the help phone either way.

  • BrentHCameron Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧 (@BrentHCameron) reported

    The last 3 times I tweeted to @Xplornet about non-existent internet, I got a canned reply asking for details immediately the signal miraculously returned & with greater speed (for a little while) Assuming that I can repeat the pattern with this one...

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet You invest in your network? I would never have guessed since your service is an absolute dumpster fire on the best of days. 20yr customer. It’s ALWAYS been garbage. Can’t wait for Starlink.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet How much traction you think you're going to get trying to pass off the same tower in 48 different pictures different times of the year? People know you're liars, lie about speeds, lie about unlimited data. Avoid xplornet, it's a terrible ISP.

  • haywiredguy edward soosay (@haywiredguy) reported

    @Xplornet is the worst internet provider ever! Everyday it gets worse and worse! Absolutely sucks that I have no choice to use their crappy service! Anyone know of a better internet out there?

  • AnteupO In The Web (@AnteupO) reported

    @Xplornet sooo what's going on in northern AB? Why is internet down? Can't wait for @StarlinkPage, I'll finally be able to use the internet we pay for, and I won't have to use my phone data at home anymore! And no I don't want to sit on hold to be told it's my fault,

  • haywiredguy edward soosay (@haywiredguy) reported

    @Xplornet is the absolute worst internet provider! I have been on hold for 45 minutes waiting for them to tell me they don't know why my speeds are slow. I'm assuming but still. Terrible customer service, terrible internet service, terrible company all over!

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @harrbca is your Xplornet working at all? My modem won't rejoin the network at all. Just cycles between connecting, joining network, and ... failing. Been this way since last night. If it does manage to connect it's so slow it's unusable. If I reboot it won't reconnect.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Have you ever heard of providing the service you charge for? I know...it's a difficult concept to grasp, isn't it? It's far easier to take advantage of your customers and just keep saying "sorry"... #YourDaysAreNumbered #StarlinkForTheWin

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Another night of zero internet connectivity with @Xplornet. Won't reconnect at all. They did phone me today regarding my CCTS complaint. Have to see where that leads.

  • dmgillard Danielle.gillard (@dmgillard) reported

    @elonmusk @VinterNix @Bell NanaNeedsInternetNow Xplornet rural ingleside, ON is really bad .so bad that Ican’t work properly, school had to provide my kids each with a MIFI so they could attend virtually grade 8 and 9. PLEASE Deposit paid over a month ago and waiting for X-mas to come to our home.

  • harrbca Brad Harrison (@harrbca) reported

    @m3t4lw01f @Xplornet My Xplornet connection went down tonight too. I switched over to my Sasktel connection cuz I just didn’t feel like trying to figure it out tonight. That will be a tomorrow problem. Consistency is not @Xplornet ‘s strength.

  • Edwards_Band EdwardsBand (@Edwards_Band) reported

    hey, @Xplornet watch out! One word; "Starlink". When it's up and running here, 2-4 months, you can bet I will be kicking your "service" to the road. Cannot wait for a service that will load animated gifs w/o buffering. #ByeBye.

  • RuralOntWoman Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported

    My rural internet, Xplornet is so ******* bad there is no way I can attend the CPC convention. Over $100 a month and they keep overloading the towers. I can't even load a picture this evening. #Rural #internet @TobyBarrettHN

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Another full day gone by with no service from @Xplornet. Thanks so much for knocking $30 off a month for six months. Very kind of you. So generous.

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