Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 33
Toronto, ON 32
Halifax, NS 20
Calgary, AB 14
Edmonton, AB 10
Ottawa, ON 7
Rapide-Danseur, QC 7
Brampton, ON 4
Winnipeg, MB 4
Dieppe, NB 4
Grande Prairie, AB 4
Milton, ON 3
Vancouver, BC 3
Gatineau, QC 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Saint John, NB 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Regina, SK 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • lewisbron Lewis (@lewisbron) reported

    It’s embarrassing how **** your internet is @Xplornet

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Today there was an unknown vehicle in my yard. My daughter noticed. My cameras didn't. You know why? Because @Xplornet is Canada's worst ISP and my entire network ceases to function if I enable video recording on my security cameras, even at the lowest quality settings.

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet Garbage in, garbage out. The Xplornet way.

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @Xplornet I have been on the phone with you for over an hour everyday since the internet has been “restored” and still, no resolution. I have to wonder what you think my time is worth? 6 additional hours and counting and yet no action!

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I don't hate many things, but I truly truly hate @Xplornet for being the worst ISP in Canada, and I have a very strong dislike of @APLenehan at the top. Your company is trash and your advertising is a lie. Everything about this is wrong. Rural Canada deserves better.

  • LNahuliak Larissa Nahuliak (@LNahuliak) reported

    @Xplornet a movie that should have taken less than 2 hours to watch has now taken us over 3. And we are not finished yet. Your service is horrible and your call line is a 45 minute wait. This is 2020, I expect better and pay for something I do not even get to use.

  • DatVonGuy Von (@DatVonGuy) reported

    @lewisbron @CCI_Wireless @Xplornet Lol I don’t know. Service was ok before. Just went for ****. Then I found out about the business acquisition.

  • PEIPolNews PEI POLITICAL DISCUSSION (@PEIPolNews) reported

    @DarcieLanthier @hannahbethbell Lack of Internet access, acceptable internet access, is the problem. We need better than LTE and crap Xplornet. Half this province is rural residents. The piecemeal initiatives they are doing now is not acceptable.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    @SucksXplornet At least @elonmusk doesn’t **** with his customers like 👍 Xplornet does but he respects ✊ my ideas 💡 on @Twitter

  • gfidd gfidd (@gfidd) reported

    @Xplornet HAHAHAHAH. Must be a staff member. Because I was with them for 4 years and it was utter bs for 3.5 of those. Oversold crap. Not upfront about how debilitating their ITMP is. Not upfront about their ITMP at all.

  • LNahuliak Larissa Nahuliak (@LNahuliak) reported

    @Xplornet the year is 2020, the technology that exists in this era should allow for better service than what we currently receive. This is absolutely ridiculous, frustrating and how are my children to remote learn with this horrible internet.

  • SeanMor27198990 Sean Morrison (@SeanMor27198990) reported from Hampton, New Brunswick/Nouveau-Brunswick

    At least @elonmusk doesn’t block and censor users like 👍 @Xplornet unless they criticize him for something that he does wrong 😑 or don’t support his business 👨‍💼 practised otherwise besides being critical

  • lewisbron Lewis (@lewisbron) reported

    @Xplornet you guys are ***. fix your shitty *** internet before you get put out of business

  • Paulywoggsvoice Paul Adamson (@Paulywoggsvoice) reported

    @Xplornet Yes, just look at all the awesome things you can do when your Internet service is awful. Gardening, baking bread... you name it!

  • BCrowston Bryan Crowston (@BCrowston) reported

    @Max_Shields You must also be an Xplornet customer.

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