Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 62
Montréal, QC 34
Edmonton, AB 29
Calgary, AB 25
Halifax, NS 15
Ottawa, ON 13
Kitchener, ON 7
Brampton, ON 7
Regina, SK 7
Rapide-Danseur, QC 6
Saskatoon, SK 6
Winnipeg, MB 5
Vancouver, BC 5
Grande Prairie, AB 4
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
North York, ON 4
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Milton, ON 2
Campbellford, ON 2
Caledonia, ON 2
St. George, ON 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • H4WKart H4wkArt✎- Fantasy, SciFi, & Pinups (@H4WKart) reported

    @Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.

  • tlsaloranta tsaloranta (@tlsaloranta) reported

    @LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.

  • huhwhatya Sarah (@huhwhatya) reported

    @Xplornet So the DM's are getting me nowhere. 43 days since I ordered and I still don't even have an install date. Do you guys not want customers? If I had any other option for service I would be taking it at this point.

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet

  • ltpmitchell lt pete mitchell (@ltpmitchell) reported

    Just got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.

  • AlwaysARedhead AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask (@AlwaysARedhead) reported

    @IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.

  • apocolypse669 Darth Pocolypse (@apocolypse669) reported

    hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money

  • MarkC_Avgi Mark Carruthers (@MarkC_Avgi) reported

    @CanadianCheri I’m not sure you could ever love Xplornet, once you had them, Cheri. First connecting to the internet w/ WWDC, despite really bad service, I stayed with Xplornet after they bought WWDC (perhaps 20 years ago) until I finally gave up in 2020. I have never had such bad service. 1/2

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet My internet has been out for 4 days. I am billed for 10 but I actually get 1-2mbps. Your customer service sucks a$$. On the phone for 2 hrs going in circles for you to tell me to unplug then plug in, then tell me you can't do more. How about fixing the service in Norfolk County

  • Julie_foxy Julie (@Julie_foxy) reported

    @MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.

  • reikokoyama79 Reiko Koyama (@reikokoyama79) reported

    @wheelerreborn @CCI_Wireless @Xplornet Yeah, had it for a year. First 3 months it was awesome. And then it got to the point where I waa using half of the data I was buying (and of course, Telus didn't say anything) because it was so slow. They'd oversold the tower.

  • tweetvex Marc Pitre (@tweetvex) reported

    @Xplornet Advance trouble shooting.. it was an outage?? Nothing to do with my equipment thanks for the generic scripted response

  • RGDancingMan @RGDancingMan (@RGDancingMan) reported

    @RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet

  • Michell25471779 Michelle (@Michell25471779) reported

    @Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.

  • MarkC_Avgi Mark Carruthers (@MarkC_Avgi) reported

    @CanadianCheri Before you go any further with Xplornet, I suggest you join the Facebook Group “Explornet Rural Internet Enough is Enough” & read about the many problems people are having with them. If you would like more info on my issues, I will share. 2/2

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