Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 137
Toronto, ON 98
Calgary, AB 95
Edmonton, AB 48
Brampton, ON 32
Ottawa, ON 32
Winnipeg, MB 31
Regina, SK 21
Québec, QC 20
Hampton, NB 20
Saskatoon, SK 16
Kitchener, ON 16
Charlottetown, PE 15
Mississauga, ON 12
Halifax, NS 10
Millarville, AB 10
Gatineau, QC 9
Vancouver, BC 9
Spruce Grove, AB 7
Guelph, ON 7
Hamilton, ON 6
Monteagle, NB 6
Red Deer, AB 6
St. John's, NL 6
Belleville, ON 5
Surrey, BC 5
Cambridge, ON 5
Miramichi, NB 5
Barrie, ON 5
London, ON 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet I know better outside activity. Installing my Starlink dish then taking a baseball bat and knocking your piece of **** antenna off my roof.

  • Nick62289935 Nick (@Nick62289935) reported

    @starkinly @Xplornet Yes, Sara. It is. You will deal with outages and extreme slow speeds ALL THE TIME. And when you call to troubleshoot the issue too many times, they will BLOCK your phone number to stop you from calling like they did with me. They will still take your money though.

  • Cheford1 Brett Weston (@Cheford1) reported

    @Rogers please for the love of god brings service to my area. We have a whole subdivision 1km away, another subdivision 3km away, all in the same road and you skipped over the 20 houses where I live. PLEASE save us from @Xplornet’s terrible internet service!

  • harrbca Brad Harrison (@harrbca) reported

    @m3t4lw01f Hah, I’ll let you be the guinea pig and find out how broadly they interpret the service location. My connection with xplornet is more stable than most people’s. I mean, it still sucks, can’t game on it. But I do get exercise running to the basement to power cycle it.

  • owenfrank owenfrank (@owenfrank) reported

    @seguincbc Xplornet Satellite is slow (faster then dial up is all I will say) in comparison to most because of the location of the satellite used, Xplornet LTE, if it is available, is a good choice. I can only get satellite as there is not even cell service where I live

  • sheryl71107825 sheryl (@sheryl71107825) reported

    @Xplornet Seriously we are experiencing issues again. Went down for extensive maintence Fri and today they are investigating issues again!! Service has been terrible. Maybe if we would get a credit for the downtime it wouldnt hurt so much!!!!

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @harrbca Xplornet clearly doesn't give a ****, anyhow. My contract with them is up in May. Worst case is this doesn't pan out and I wait for my pre-order to be filled instead. Summer is coming. I plan to not need internet lol. Incidentally, you can order if your location is Pike Lake.

  • mdonkers1 Martin Donkers (@mdonkers1) reported

    @woody_VA Same here. Many of my neighbours have already left Bell's old copper. 😐 I have someone coming out this week to see if I have line-of-sight to get Xplornet's LTE service. Download speeds advertised as "up to 50 Mbps" and some neighbours are currently getting that. 🤞

  • anto3525 Antonin (@anto3525) reported

    Xplornet down again? @Xplornet

  • Cheford1 Brett Weston (@Cheford1) reported

    @Xplornet absolute garbage internet. You change 110$ and we get internet 3 days a week, speeds close to dialup, constant outages, not to mention multiple outages a day. Your internet and service is a atrocious

  • brandon90053725 brandon smith (@brandon90053725) reported

    @Xplornet No I’d rather stay inside and just hog all the bandwidth on your oversold network with my VPN

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @brandon90053725 @Xplornet yeah **** @Xplornet, I've never dealt with a company that has not given a **** about their customers the way xplornet does or doesn't.

  • brandon90053725 brandon smith (@brandon90053725) reported

    @CRTCeng @CCTS_CPRST I shouldn't have to go through the complaint process again you guys should have did something about Xplornet years ago but still let them provide us with **** service

  • CaraleeBolton lilly (@CaraleeBolton) reported

    @Xplornet Thank you for your reply.. do you have any way to communicate that to customers at the time? It was frustrating to be out with no communication on that is was a large scale outage...with kids at home online a small update would go a long way! Thx

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Might as well go outside, most xplornet customers can't use their internet in the first place because it's so bad. #cancelxplornet

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