Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 53
Montréal, QC 31
Edmonton, AB 28
Calgary, AB 21
Halifax, NS 14
Ottawa, ON 10
Kitchener, ON 6
Rapide-Danseur, QC 6
Brampton, ON 6
Regina, SK 5
Winnipeg, MB 4
Cambridge, ON 4
Dieppe, NB 4
Saskatoon, SK 4
Vancouver, BC 4
Grande Prairie, AB 3
Gatineau, QC 3
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
North York, ON 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Campbellford, ON 2
St. George, ON 2
Mississauga, ON 2
Kirkland, QC 1
Bridgetown, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • very_sherrie Sherrie Stoodley (@very_sherrie) reported

    @Xplornet how long do we have to wait for an internet connection that doesn't drop several times a day? I called you today and was told there is a problem with the tower & they don't know when it will be fixed... not acceptable!

  • gregandrushko gregandru🇺🇸🇨🇦 (@gregandrushko) reported

    @Xplornet I have been an xplornet customer for years. I rarely complained about anything. Then they said I needed a free upgrade if my radio antennae and modem. I didn't want to do but they talked me into it. 2 weeks later, no internet and I'm pissed. More to come.

  • JoshNess19 JoshNess (@JoshNess19) reported

    @Xplornet why’s my internet down i’m tryna play valorant

  • AJTHREEHFILMS AJ3H FILMS (@AJTHREEHFILMS) reported

    @Xplornet @rainkeltoia42 It's 2022 and not to point the finger at any one internet provider but it's a damn shame that we are still crying out for reliable Singal since the birth of the pubic domain in 1993.

  • Juleflower Julia Wilson (@Juleflower) reported

    @very_sherrie @Xplornet I don’t know what the problem is to be honest. It seems each call there is another reason. We are not paying for the month of august. So you can probably get the month free - but it doesn’t cover the cost of all the data being used. So frustrating!

  • ChadOhman Чад (Chad) 🇺🇦  (@ChadOhman) reported

    @CalamityJayne4 My parents were on Xplornet, then a Telus hub, and now starlink. They’ll never look back.. they can actually watch Netflix now.

  • CrxptoWingMan Crypto WingMan (@CrxptoWingMan) reported

    @Xplornet With no accountability to your customers. You do suck. Your up to 5mb 10mb 50mb etc with no guarantee minimum. I had many problems with your system. Oversold towers is not a problem with people flocking to Starlink now is it?

  • justme20202020 Klootzak 🇨🇦🇳🇱🐐 (@justme20202020) reported

    @Xplornet They call it fixed, so a temporary bandage 🤕 what a **** show.

  • Irngutaq2 Gordy Kidlapik ❄️E1-644 (@Irngutaq2) reported

    Rain causing no satellite signal > TV and Xplornet. First time my Xplornet is affected

  • lsquiresIV Lucas Squires (@lsquiresIV) reported

    Are any other @Xplornet users on PEI having their service drop completely on a daily basis? This is day 6 in a row of complete loss of service.

  • MadsTS Mads Sandbakken (@MadsTS) reported

    @Kanye_Invest Are you on @Xplornet as well? The provider of poor internet in rural Canada? That have literally gauged on me for years. Thank God they finally getting some competition. And will probably soon be bankrupt as loyal long time customers are not valued.

  • ChubbaLubba69 ChubbaLubba-boys (@ChubbaLubba69) reported

    @Xplornet your internet is so bad and overpriced you can't do anything on it this is ridiculous I can't even online game on your internet on my PS5 or Xbox I wanted to let you guys know that you have lost a customer today

  • philm5035 Phil Moran (@philm5035) reported

    @Xplornet @XploreMobile This service is the worst!!!!

  • davidreddekopp David Reddekopp 💉💉💉 (He/Him) (@davidreddekopp) reported

    @Xplornet charging a mileage fee to fix the internet connection "because of my location" is a **** move. Isn't satellite internet service for those who have no other option (usually meaning remote!?!?!)

  • Odog913 Odog913 (@Odog913) reported from The Archipelago, Ontario

    @Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario

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