Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 272
Toronto, ON 103
Brampton, ON 71
Calgary, AB 65
Ottawa, ON 58
Sussex, NB 40
Charlottetown, PE 40
Halifax, NS 38
Hampton, NB 28
Edmonton, AB 26
Québec, QC 24
Mississauga, ON 20
Kitchener, ON 16
Saskatoon, SK 14
Moncton, NB 12
Spruce Grove, AB 12
Dartmouth, NS 11
Monteagle, NB 11
Regina, SK 11
Winnipeg, MB 11
Gatineau, QC 10
Barrie, ON 9
Steinbach, MB 9
Brantford, ON 8
Red Deer, AB 8
Guelph, ON 8
Fredericton, NB 8
Laval, QC 7
London, ON 7
Sherwood Park, AB 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • boFL3X boFLEX (@boFL3X) reported

    @Xplornet lost another customer and i’ll convince other friends how to set up starlink and switch this bs wifi. get with the program!

  • mikefoleyfarms1 Mike Foley (@mikefoleyfarms1) reported

    @Mullin_95 @Xplornet I took mine out to the road at the end of my driveway and ran it over. Worst part is we paid for it 🤔

  • cpwcsk Chad Peters (@cpwcsk) reported

    @Xplornet makes it virtually impossible to cancel a contract that is under a business name. I can't wait to get away from your absolutely ****** service.

  • PattyOorschot Patty van Oorschot Deering (@PattyOorschot) reported

    @Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure

  • Bigguy18993 Big guy (@Bigguy18993) reported

    @Xplornet fix your ******* **** dawg. Internet it’s out multiple times a week. Tower goes down all the time. Paying for something we don’t even get to use half the time smh

  • CheSarahSera Sarah (@CheSarahSera) reported

    Xplornet installed a giant new eyesore near my house even though I complained about it. And now it’s all I see when I look out my window. Get ****** Xplornet, you’re the worst

  • teatpuller30 Ryan (@teatpuller30) reported

    @Mullin_95 You’d have to move the decimal point to the left for Xplornet to compete. It’s an absolute joke, I just got the email that xplornet is increasing the monthly bill. I can’t wait for my Starlink because it’s going to be a memorable phone call when I call and cancel Xplornet.

  • CAO_CWray Chris Wray (@CAO_CWray) reported

    @Xplornet Seriously? Do you know how many calls I have had with your company? Too many. No resolution and a myriad of excuses

  • cpwcsk Chad Peters (@cpwcsk) reported from Dinsmore, Saskatchewan

    @Mullin_95 @Xplornet You are lucky to be able to cancel. I am on day 8 of trying to get rid of them.

  • monikafield Monika Field 🎶 (@monikafield) reported

    @Xplornet I know you're doing "maintenance" in my area (northumberland) but I've had no internet all day. I'm missing my 1 mbps service. #ruralinternetsucks

  • SomePEIslander Zachary (@SomePEIslander) reported

    .@Xplornet there's been a tower issue where I am for almost 24 hours now. Any possible way this will get fixed soon? It's the Glen Valley tower. Also, am I going to get some sort of discount for this outage time?

  • thepooppack mas (@thepooppack) reported

    @Xplornet @XplornetES please please PLEASE advertise your internet better, maybe something along the lines of “you want dogshit internet and your money stolen? come here to xplornet we’ll do just that and also offer piss poor customer service.”

  • thepooppack mas (@thepooppack) reported

    xplornet would look at a 4000 ping spike and be like “ooo yeah i see that lag spike but it went back down to 60 is it better now” after doing absolutely nothing but picking their fingers out of their *** and sniffing them. this ****** idiot on call was like yea idk what to do.

  • Mullin_95 Mayor of Thunderhill (@Mullin_95) reported

    @Southsask13 @Xplornet Double nat was terrible for online gaming

  • JeffKuntz11 Jeffery Kuntz (@JeffKuntz11) reported

    @Mullin_95 @Xplornet Ok. Will look in to it. Hopefully it’s available in our area. Let me know how it works , as of right now we are just hotspotting from our ph, as our last internet provider was garbage.

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