Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 89 |
Montréal, QC | 58 |
Brampton, ON | 54 |
Steinbach, MB | 37 |
Calgary, AB | 34 |
Ottawa, ON | 21 |
Hampton, NB | 14 |
Saskatoon, SK | 14 |
Edmonton, AB | 13 |
Caledonia, ON | 13 |
Mississauga, ON | 11 |
Cambridge, ON | 10 |
Québec, QC | 8 |
Kitchener, ON | 8 |
Hamilton, ON | 8 |
Dartmouth, NS | 7 |
Charlottetown, PE | 7 |
Gatineau, QC | 7 |
Guelph, ON | 6 |
London, ON | 6 |
Barrie, ON | 6 |
Regina, SK | 6 |
Fredericton, NB | 5 |
Whitby, ON | 5 |
Halifax, NS | 5 |
Dunnville, ON | 5 |
Sherwood Park, AB | 4 |
North York, ON | 4 |
Moncton, NB | 4 |
Sussex, NB | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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party poisson (@silverdoecos) reported
Just on the phone with @Xplornet for 2.5 hours and received the WORST customer service I've experienced in a long time from a supposed supervisor. It's an awful service that never works but they have no competition so guess we're stuck 🙃 You win, @Xplornet! Have a nice day!
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Loricat (@VoosieVooters) reported
@Nick62289935 @Xplornet No surprise to me. How, though, are they allowed to continue to sell service that they are unable to provide?
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Fred Cee (@Fred_Wreck1983) reported
@Xplornet useless ****
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h o n e y ♚ (@sunkissedreyy) reported
@Xplornet promotes unlimited data but they fail to tell you they cut your speeds in half if you use too much data off the tower. They don’t have any warnings for users. #XplornetSucks #xplornetScam
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m3t4lw01f (@m3t4lw01f) reported
@Ansovald @Xplornet My issue is that they sell a service advertised as 25mbps but have never once provided that speed at a time of day that I would be awake to use it. It "works" in that I have a connection, but it doesn't live up to their advertising. "up to" notwithstanding.
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Metal Wolf (@m3t4lw01f) reported
@JustmeinNB @SucksXplornet It's not "no reason" ... you have the reason in the second half of your tweet there. Xplornet sucks, that *is* the reason!
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Metal Wolf (@m3t4lw01f) reported
@Xplornet I have a full moon I can show you if you want. It's got slightly more hair than this one though. If you don't want to see that I have a pair of middle fingers you deserve to see as well. Fix your network and stop posting this fluff.
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Nick (@Nick62289935) reported
@Xplornet No it hasn't. Outage has existed since the day you bought out the competition, and continues still.
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Brian lucier (@lucier_brian) reported
@BuBaBonneville @Xplornet I'm in the same boat here in Chatham-Kent area. Service is terrible everyday from 5pm til 10pm. When working speed is what I pay for way overpriced mind you), 10mb... never have to reboot radio, just goes back to normal speeds outside of peak hours. Way over subscribed!
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🇨🇦 (@Snowymb1) reported
@Xplornet surprise, surprise, surprise internet is down again.
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Rydia Asuka // BLM!! (@rydiaasuka) reported
Xplornet sucks 1/10 don’t recommend.
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Dylan (@DiabloTweets) reported
When you’re frustrated by @xplornet and their awful internet service and you search @twitter only to find out you’re not alone. You know it’s bad when you dream of the dial up days. What happened to the internet being an #EssentialService in Canada? @JustinTrudeau ?
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Dharmachef (@dharmachef) reported
@Xplornet Why? Wait for an hour and find there's nothing wrong. The problem is yours for overselling the bandwidth. Contacting CRTC, and my MP
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m3t4lw01f (@m3t4lw01f) reported
@Ansovald @Xplornet My latest speedtest was 3mbps down. I'm not home to run another using that website, but my Google WiFi is reporting 0/0. Screenshots incoming...
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Bobby (@Bobbeyyyyyy) reported
@Nick62289935 @Xplornet Lol I’ve been having problems for the past 2 weeks