Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 56
Montréal, QC 32
Edmonton, AB 28
Calgary, AB 26
Halifax, NS 14
Ottawa, ON 12
Kitchener, ON 7
Brampton, ON 7
Rapide-Danseur, QC 6
Winnipeg, MB 5
Regina, SK 5
Grande Prairie, AB 4
Cambridge, ON 4
Gatineau, QC 4
Dieppe, NB 4
Saskatoon, SK 4
Vancouver, BC 4
Flin Flon, MB 3
Pictou, NS 3
Moncton, NB 3
North York, ON 3
Hamilton, ON 2
Red Deer, AB 2
Lindsay, ON 2
Fredericton, NB 2
Milton, ON 2
Campbellford, ON 2
Caledonia, ON 2
St. George, ON 2
Mississauga, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ldeichel Leonard Eichel (@ldeichel) reported

    @jdtabish What's also intriguing is that all six service providers (Bell, Videotron, Cogeco, Telus, Sogetel and Xplornet) have signed agreements with Quebec committing to complete the build-outs by Sept. 2022.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    No internet at all since 1:30pm today. Coming up on nine hours. The other day it was over 12 hours. I know I talk a lot of trash about @Xplornet, but this is unacceptable. I wonder what it's like for @APLenehan, knowing how many rural Canadians he's letting down on the daily.

  • RuralOntWoman Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported

    My rural internet, Xplornet is so ******* bad there is no way I can attend the CPC convention. Over $100 a month and they keep overloading the towers. I can't even load a picture this evening. #Rural #internet @TobyBarrettHN

  • therealcpr83 Christopher Rogers (@therealcpr83) reported

    @Xplornet There's our wonderful government throwing away tax dollars at horrible evil corporations filled with garbage employees and garbage services.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet Have you ever heard of providing the service you charge for? I know...it's a difficult concept to grasp, isn't it? It's far easier to take advantage of your customers and just keep saying "sorry"... #YourDaysAreNumbered #StarlinkForTheWin

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Haven’t you taken enough of our money for your ****** fixed wireless service over the years. now the government is giving you more. What a waste.

  • haywiredguy edward soosay (@haywiredguy) reported

    @Xplornet is the absolute worst internet provider! I have been on hold for 45 minutes waiting for them to tell me they don't know why my speeds are slow. I'm assuming but still. Terrible customer service, terrible internet service, terrible company all over!

  • lewisbron Lewis (@lewisbron) reported

    @Xplornet why is your internet so bad

  • redeye0330 Ian (@redeye0330) reported

    @APLenehan, Where I live we only receive internet service from Xplornet and Bell. During this pandemic everyone is expected to work from home "ME AND MY WIFE" as I have been getting PATHETIC service from Xplornet. Do you know when this situation will end?

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet 3rd time in 5 days my net has gone down. There should be a law that says you have to take at least $1 off a bill for every hour your service is down. #xplornetsucks

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @harrbca The last time we spoke to Xplornet they said there's an ongoing investigation for issues with that tower, Blackstrap and two others. My wife asked if they were just talking about thinking about fixing it or actually working to fix it...

  • plrsTweet Pamela Ross (@plrsTweet) reported

    @MulliganCBC listening to city people complain about internet speed is interesting. Don't move to anyplace in NB that only has rural Xplornet service, because it's expensive, slow, and unreliable.

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @AnteupO ha...that's funny. Customer-"No, I don't want to call in and wait on hold" @Xplornet- "How about you call in and wait on hold?" That's great customer service. You guys will be gone soon unless you do something meaningful and different. #YourDaysAreNumbered

  • stephanie4tin stephanie (@stephanie4tin) reported

    @Xplornet can’t wait until starlink is canada wide so your **** company can go out of business, so tired of barely using the internet and having it go out for god knows how long🖕🏻

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet You invest in your network? I would never have guessed since your service is an absolute dumpster fire on the best of days. 20yr customer. It’s ALWAYS been garbage. Can’t wait for Starlink.

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