Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 33 |
| Montréal, QC | 20 |
| Halifax, NS | 12 |
| Edmonton, AB | 11 |
| Calgary, AB | 10 |
| Ottawa, ON | 7 |
| Caledonia, ON | 6 |
| Kitchener, ON | 5 |
| Winnipeg, MB | 5 |
| Grande Prairie, AB | 5 |
| Vancouver, BC | 4 |
| Brampton, ON | 4 |
| North York, ON | 3 |
| Mississauga, ON | 3 |
| Regina, SK | 3 |
| Chatham, ON | 2 |
| Steinbach, MB | 2 |
| Dartmouth, NS | 2 |
| Gatineau, QC | 2 |
| Moncton, NB | 2 |
| Saint John, NB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Guelph, ON | 2 |
| Saskatoon, SK | 1 |
| Olds, AB | 1 |
| Brandon, MB | 1 |
| West Kelowna, BC | 1 |
| Surrey, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Charles Banton
(@WiredWizard69) reported
Best or Worst part is, in the last year a company called metroloop ran fibre at the end of the road after 5 years of Bell saying THEY would. BUT.. xplornet bought out metroloop.. BUT, they ARE offering 300 mbs unlimited fibre for $60/month compared to starlinks 100 mbs?? for $150
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Eric Davidson
(@cartooningguy) reported
@Xplornet Glad somebody’s getting better service! Our tower near Wooler, ON was supposed to be upgraded in the 1st QTR of 2022. Guess that’s not happening. 🤨
-
michel levesque
(@michell01654998) reported
@Xplornet @Michell72782678 yes i know i got a small problem right now
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Amy Hersenhoren
(@TheHersh) reported
I’m trying to cancel internet services with a Canadian company. It should take 20 minutes. I spoke to someone for 5 minutes and was passed to “loyalty” to complete the process. On hold for an hour. Is it really a surprise you are losing all your biz to @SpaceXStarlink @Xplornet ?
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Dano
(@chalackd) reported
@Gudie Please god, tell me that this doesn't involve giving any money to Xplornet... Because that would be an absolute kick in the ***** to anyone who's struggling to get decent service...
-
Dwayne Winseck
(@mediamorphis) reported
In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.
-
Nancy Buchanan
(@NancyBuchanan12) reported
@Xplornet I don’t just rant on the internet for no reason. You’ve been “looking into” this for the past month. Someone on your end dropped the ball here and you are trying to blame us financially for your problem.
-
Mike Berkel
(@berkel_mike) reported
It’s hard to believe when your @Xplornet internet goes down it’ll take 17 days to get a technician out but you can get a new install from the competition in 4 days. #servicefail
-
Dano
(@chalackd) reported
@TariqElnaga And what's the chances that they'll be offering funding to awful, monopolistic and deceptive Xplornet to expand their predatory and overpriced rural 'services'...
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Dylan Murphy 🇨🇦
(@Dylan_YHM) reported
@VeryScott @Videotron @Xplornet Ha don’t get me started about how absolutely horrible Xplornet is. I was really hoping that T-Mobile had come to this market, but IIRC the CRTC denied that, likely due to being paid off by the big greedy 3
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Richard Ranger
(@RichardRanger8) reported
@APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.
-
Nancy Buchanan
(@NancyBuchanan12) reported
Attention xplornet customers!! Not only is the company super awful with poor coverage and even worse customer service, they’re also common thieves who steal by charging credit cards even after their services are terminated. Do not trust them. @Xplornet
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Craig Cummings
(@CraigC_NL) reported
@FrankReardon1 @Xplornet Too bad I here it’s quite good
-
Brock
(@BrockLupton) reported
@Xplornet What is going on with this outage in Napanee, Ontario? I've had no service since at least 0900. Was this scheduled? Why wasn't there any notification and why don't you provide updates on outages?
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canadianhoser
(@canhockeyhoser) reported
@Xplornet are we going to have this outage fixed today? Come on already give us some kind of update beyond we’re working diligently.