Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 35
Montréal, QC 22
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Kitchener, ON 6
Ottawa, ON 6
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @SudioC @Xplornet I have no other option currently, although hoping for something else. My speeds yesterday were below 100kbps with latency over 2s. Not high speed. Not reliable. We had NO service for over 35 days after Xmas. Xplornet was "investigating." Most people around me had to switch...

  • JoshWaito Josh Waito (@JoshWaito) reported

    Any other rural Canadians tired of their fast reliable internet service provider being bought and destroyed by xplornet?

  • SmittysMusic spinoza’s god (@SmittysMusic) reported

    @AnthonyLacavera There’s always Freedom. It will have to be unloaded for the Shaw/Rogers deal to proceed. You’ll have to get past xplornet I think. We need to open our market to US cellular companies…that would change everything and should help the ridiculous federal subsidies

  • WSwainson wes swainson (@WSwainson) reported

    @Xplornet Since@Xplornet took over our server CCI Wireless, our internet service has been terrible. Is it just the windy weather?

  • ottawareferee Sean (@ottawareferee) reported

    I had an @Xplornet representative today tell me that due to "traffic management" they were not going to provide the service that they've been charging me for the last three years. Basically, they take your money but don't supply the agreed upon service. Buyer beware!

  • KGCrown Karen Gillan (@KGCrown) reported

    @Xplornet why does the service in Chesley Ontario start cutting out and in at 8:00pm almost every night?

  • NockAndLoose Steve Filer (@NockAndLoose) reported

    @Xplornet A service call fixed my connectivity issues by requesting a temporary panel lock until I can get a taller tower. But the panel hopping is back and I'm still waiting for the tower. Wouldn't it make more sense to wait until the issue is fixed before releasing the lock?

  • moose_bruce Bruce Moose (@moose_bruce) reported

    @Xplornet I genuinely don't know how you guys are still in business. The constant outages across the board and angry coustmers you think would be enough for you to get your crap together. Every week I deal with slow speeds and outages. STOP ROBBING PEOPLE!

  • drafoss DarcyR (@drafoss) reported

    @wheatcrest I have had no issues so far…but price did jump to $140…still worth it vs xplornet….

  • Elon_R_Tusk Elon Tusk (@Elon_R_Tusk) reported

    @Xplornet #Saskatchewan residents can get a LOT more bandwidth and actually be able to use Netflix by switching to @SpaceX #Starlink systems. Xplornet is high latency, high cost, bad value.

  • GMWald G Wald (@GMWald) reported

    @Xplornet Faster internet??!?!?? What a hellish lie!! I’m on a 25 mbps plan and my speed right now was 2.78 mbps. Garbage 🗑

  • ChuckSummers15 Chuck Summers (@ChuckSummers15) reported

    @Xplornet I feel bad for them.

  • CowInverted InvertedCow (@CowInverted) reported

    @Xplornet or in another way: You just got an ugly eyesore tower shoved on the scenic areas of your neibourhood, So you can now enjoy the unstable , unreliable and overpriced "Up to" Speed of 50Mps OR LESS. Or you can contact @SpaceXStarlink For highspeed unlimited internet

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @SudioC @Xplornet ...to a more expensive package to have any internet at all. Miraculously, as soon as that happened, the original tower was fixed. This was two days after I switched, and no option to switch back to the original service, and no guarantee the new one would be better. I feel ...

  • moose_bruce Bruce Moose (@moose_bruce) reported

    @Xplornet Yeah I'm not doing that since your garbage is down once again.

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