Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 79
Montréal, QC 57
Brampton, ON 42
Steinbach, MB 35
Calgary, AB 33
Ottawa, ON 18
Hampton, NB 14
Saskatoon, SK 14
Edmonton, AB 13
Caledonia, ON 13
Cambridge, ON 9
Kitchener, ON 8
Hamilton, ON 8
Mississauga, ON 8
Québec, QC 7
Dartmouth, NS 7
Charlottetown, PE 7
Sussex, NB 7
Gatineau, QC 7
Halifax, NS 6
Regina, SK 6
London, ON 5
Guelph, ON 5
Barrie, ON 5
Whitby, ON 5
Dunnville, ON 5
Fredericton, NB 4
North York, ON 4
Moncton, NB 4
Baie Verte, NB 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • C_of_hawthorn C. (@C_of_hawthorn) reported

    @Xplornet the most useless internet service since dial-up 🙄 #xplornetsucks

  • fishingwicked OfftheGrid (@fishingwicked) reported

    @Xplornet No they aren't. @Xplornet is the WORST Internet Service Provider #Deplorenet

  • fishingwicked OfftheGrid (@fishingwicked) reported

    @APLenehan @Xplornet Worst ISP ever. Worst Customer Service. Worst leadership. #deplornet

  • gentrifyfinance Gentrify (@gentrifyfinance) reported

    @Xplornet service not working

  • fishingwicked OfftheGrid (@fishingwicked) reported

    @Xplornet @jaceetheridge They say this in Public areas but they simply do not care and never improve.

  • jennjilks Jennifer Jilks🇨🇦 (@jennjilks) reported

    @jpmacnab @Rogers We were with Bell until we were two weeks without a phone due to line damage. We now have a smartphone with Telus, TV with Shaw, Internet with Xplornet, and are happy to diversify.

  • KenFreedman4 Ken Freedman (@KenFreedman4) reported

    @Xplornet If Rogers or any of the others go down, satellite internet does not. If you have it, consider keeping it as a back-up. Call customer service.

  • e_mclaugh Dr. MJ 🇨🇦 (@e_mclaugh) reported

    @Xplornet Light rain tonight and very poor service. Maybe the dish needs adjustment

  • ringneckryan Ryan Gillespie (@ringneckryan) reported

    @divinebovine1 Xplornet. Been there and done that. Worst experience ever. Had to get a lawyer cause they kept charging my credit card. They didnt make it easy

  • Arjentine Just Arjentine (@Arjentine) reported

    This will be the 3rd time that our phone service from @xplornet has been discovered not working after someone tried to call us and then afterwards let us know. That is besides the rain-fade Internet and garbled voice messages. #poorservice

  • gertie4476 Shari Morash (@gertie4476) reported

    @Xplornet outage in Prince Albert, Sask and area?

  • HiggsAndRussell The Higgs & Russell Show (@HiggsAndRussell) reported

    @CBCNB GNB: we can shovel money out to our friends at Xplornet and get a few people some outdated technology. Or we could solve the problem with the best satellite tech. Shovelling money to our friends is the obvious solution! It isn’t just the feds pouring money into ****** Xplornet.

  • Badenoch1 Paul Rhodes (@Badenoch1) reported

    @Xplornet @alrodford Rogers is discounting customers the equivalent of five days to compensate for the outage. Is @Xplornet extending a comparable discount to its customers?

  • NEWFIE291162 NEWFIE (@NEWFIE291162) reported

    @CBCNB New Brunswick should jump on the band wagon and help the people purchase the system like Nova Scotia, PEI and Quebec did. Just because xplornet originated in NB doenst mean we should be stuck with slow, spotty service. Compare the xplorenet dish with Starlink dish.

  • Arjentine Just Arjentine (@Arjentine) reported

    @Xplornet We attempted to contact you via email yesterday and were sent a troubleshooting guide. It did not help. After some googling, we figured it out on our own (it was the router). I am still unhappy with this service (not directed at the innocent social media person ofc).

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