Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 35
Montréal, QC 22
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Kitchener, ON 6
Ottawa, ON 6
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
North York, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ScottWJones93 Scott Jones (@ScottWJones93) reported

    @GerardCooke8 @jbondguy007 @Xplornet The Bouctouche, NB tower for me was 30-40 mbps all the time last summer/fall. Now it’s 3-5mbps or less the majority of the time & not strong enough for work requirements or to even have 2 devices at the same time. No changes to my devices or network connections. #frustrated

  • FuckinRikki Nobody (@FuckinRikki) reported

    Xplornet is the worst internet providing service I’ve ever used, had people come out 3 times in the past 5 months don’t get what I pay for and 95% of the time it’s not even working. -1/10

  • SomePEIslander Zachary (@SomePEIslander) reported

    @Xplornet my internet totally just went down and my LTE antenna says no signal. Is there maintenance going on in PEI right now? Thanks!

  • benlucier Ben Lucier (@benlucier) reported

    @BenKlass @EvanGetson Don't tell me. If government money was to go anywhere, they should give it to Starlink. Xplornet has already demonstrated its inability to provide a decent service, but even worse-- I've heard horror stories about their abysmal customer service.

  • Nep03034037 Nep (@Nep03034037) reported

    @FeministHousew1 @Xplornet Yea there just full of **** they ended up blocking me lol they really do care for the customers

  • rsternat1 Can Am Rider (@rsternat1) reported

    @bkives Just canceled my Xplornet, replaced with StarLink, 800 times better and it’s kind of cool that I’m supporting a future mission to Mars. Cost was only slightly higher, but the results are well worth it ! I think the Premier is again investing in a poor solution. He should compare.

  • deaf_mute_ A Deaf Mute (@deaf_mute_) reported

    @Xplornet Internet has gone from not really usable to just completely down today. Is there an outage near Onoway or something? I've DM'ed you with specific location details.

  • DustmanLogan LoganDustman (@DustmanLogan) reported

    @Xplornet Xplornet sucks. Had them for 2 years, constant speed drops that happened to disappear if you phone and complain. Uselessly low data caps. @SpaceX #Starlink will put clowns like you out of business for good. I’m enjoying my #dishymcflatface right now.

  • brittrlynn Britt Lynn (@brittrlynn) reported

    @bkives What if we are currently underserved by Xplornet? All comes down to competition: if there is none, rural will continue to pay exorbitant amounts for ****** internet.

  • AgnesBeautician A Wilson (@AgnesBeautician) reported

    @MBGovNews @MBGov Xplornet has the worst service yet we are forced to use them cause no other company will cover the area we live in 😥🤬

  • lilsugarshack Dee Dafoe (@lilsugarshack) reported

    @Xplornet Just got the confirmation that intent will be down from 8am - 10pm tomorrow again. Two days without access to online learning for students and internet for this working from home. Beyond frustrating!!

  • BenKlass Ben Klass (@BenKlass) reported

    @benlucier @EvanGetson MB Gov is about to finalize an RFP in which they basically hand a provincial crown-owned fibre network to Xplornet. Local ISPs are not pleased

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @missgaley Yeaaaaah. Xplornet is uh, slow. lmao.

  • miket136 Michael Thomlinson (@miket136) reported

    @NinesCatudio I gave up on Xplornet years ago; it was always the same story “we’re upgrading our equipment, service has improved!” But it never did.

  • ChrisDca ChrisD.ca (@ChrisDca) reported

    @Woofers_MB I asked. No cost incurred to Xplornet, but they will reimburse MB Hydro if the Crown corporation incurs cost to operationalize the network to them.

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