Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Montréal, QC 14
Edmonton, AB 12
Ottawa, ON 9
Halifax, NS 9
Calgary, AB 8
Winnipeg, MB 7
Caledonia, ON 6
Vancouver, BC 4
Kitchener, ON 4
Mississauga, ON 3
North York, ON 3
Regina, SK 3
Grande Prairie, AB 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Maugerville, NB 1
Hearst, ON 1
London, ON 1
Saint-André-Avellin, QC 1
Charlottetown, PE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SmevyBean Matrixxxツ (@SmevyBean) reported

    I am so sick of @Xplornet i'm going to start looking into more reliable internet, aka Starlink. **** this **** *** internet company.

  • ehcormij Jim Roche (@ehcormij) reported

    @BellAliant internet issues again. Called Tech Sup. When I asked agent to repeat her name her response was to say she was authorized to discontinue call. I guess @Xplornet it will be. Time and frustration just not worth it.

  • NJ_63 NancyJ (@NJ_63) reported

    @SucksXplornet @Xplornet Gee I'm sooo sick of xplornet's crappy service, since my internet only work half of the time why am I not billed for half the service. I've noticed they aways say they are sorry & to call their customer service, an hour on phone & still crappy service 😡

  • SleepingLogic Sleeping Logic™ (@SleepingLogic) reported

    @Xplornet The second day I will have to make a tweet, wifi is outrageously slow and I’m now thinking of just calling another provider

  • Twinntech Dan Twinn (@Twinntech) reported

    @Xplornet down again

  • LindaShantzArt Linda is still here. Really. (@LindaShantzArt) reported

    Dear men everywhere: calling a woman "dear" is not a way of showing her respect. I might let my mother call me dear, but certainly not someone I have never met who is supposed to be a professional. #xplornetsucks @Xplornet you need to educate your dealers.

  • ericap66 Erica Proudfoot (@ericap66) reported

    @Xplornet You people are terrible. Scammers. Liars. Theives. Absolute god damned trash. How you continue to legally operate and steal tax dollars from governments is unconscionable. YOU ARE ****.

  • nerdy_fitness That Nerdy Guy (@nerdy_fitness) reported

    @Xplornet we got an automated call this week. It said there was some work being done on a tower in the area. Ever since this work has been done our connection turned into pure garbage. What up with that?

  • glennagar2013 glenn agar (@glennagar2013) reported

    @Xplornet I'm at a loss. No internet for the 4th week. First tech would not accept service request because I was not in their service area. Second tech unable to repair as he does not have equipment to repair Satelite LTE. What's next?

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet Most of your tweets seem like random fun fact so this is a random fun fact to not even 10 minutes ago my router couldn’t even detect an Internet connection because your service was so slow you’re meaning to tell me you’ve rolled out 100 MBPS plans in New Brunswick

  • whiskeyfated aJustPHaight (@whiskeyfated) reported

    @Xplornet giving me 10% of my mbs up and down. Must be a usual day. Maybe inwill pay 10% of my bill till they can be consistent.

  • PlymouthScamp Matthew Dulmage (@PlymouthScamp) reported

    @Xplornet of course it's raining today so my usually slow internet is completely down.

  • SleepingLogic Sleeping Logic™ (@SleepingLogic) reported

    @Xplornet SPEEDS OF 100KB on our internet only!! Fix you **** #crooks

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet so one again in the middle of a zoom school classroom your “service” is not available. This is complete bullshit!!

  • billgatescooka brandon (@billgatescooka) reported

    @Xplornet And then boast about the service when half the towers are oversold from your lack of care and you could care less about the customers you only care about making money and only upgrading the network if necessary maybe it will be upgraded to provide 50 in June

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