Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Check Current StatusMost Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Montréal, QC | 75 |
Toronto, ON | 64 |
Calgary, AB | 59 |
Edmonton, AB | 51 |
Winnipeg, MB | 31 |
Ottawa, ON | 27 |
Brampton, ON | 23 |
Sussex, NB | 19 |
Regina, SK | 16 |
Québec, QC | 14 |
Gatineau, QC | 12 |
Kitchener, ON | 11 |
Hampton, NB | 10 |
Fort McMurray, AB | 7 |
Saskatoon, SK | 7 |
North York, ON | 7 |
Charlottetown, PE | 6 |
Monteagle, NB | 6 |
Spruce Grove, AB | 6 |
Mississauga, ON | 6 |
Vancouver, BC | 5 |
St. John's, NL | 5 |
Thamesville, ON | 5 |
Borden-Carleton, PE | 5 |
Halifax, NS | 5 |
Belleville, ON | 5 |
Sherwood Park, AB | 5 |
Dartmouth, NS | 4 |
Cambridge, ON | 4 |
Etobicoke, ON | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rektify
(@RektifyCrypto) reported
@Xplornet I thought your service couldn't get any worse, but it has. Now I am literally forced to build my own cell tower, I don't care if there are laws preventing me from doing it, it's already done. You're about to lose 300+ customers in my area. SO **** YOU!
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Fast Jeff
(@fastjeff) reported
@Xplornet Funny how they never ever take a picture of their own work. It's not like xplornet would flat out lie about these pictures that pop up randomly on their their twitter. I mean, xplornet lies about their speeds and reliability all the time, but these pictures they spam.... real?
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Virtual Nonsense
(@PaulRenaud613) reported
@Xplornet I called tech support and was able to determine that my modem was fine. Your tech was unaware of any satcom issues (he kept calling it a tower), yet my service mysteriously restored itself almost exactly 48hrs after it failed. You need to be more transparent on satcom outages.
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Liz Reimer
(@LizKReimer) reported
@Xplornet We’ve called a few times. We’ve had techs out. Support tells us to unplug it and plug it back in. And that’s what we do now daily just to get some sort of usage. It’s a joke. We only have your service because it’s literally the only one available. Most expensive & least reliable
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Shauna Mikel
(@424Shauna) reported
@Xplornet I appreciate the reply but my husband has been on the phone with them every week with the same problem.
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Peter J Stoddart
(@PeterStoddart6) reported
@Xplornet is the Internet down in Cambridge Narrows NB? I’ve got nothing
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Debbie EbanksSchlums
(@debEbanks) reported
@kimfullerton @XplornetES I was hoping the tech had improved, but alas. We have 4 internet services to get 300GB of data, with 3 people doing online school. @Xplornet came to fix the brand new satellite dish. 3 days later, there’s spotty service again!
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Colleen Gillam
(@Gillam527) reported
@Xplornet My internet has been down all day in central Alberta when will it be fixed. Terrible customer service
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Mike Loughlin
(@MikeLoughlin77) reported
@Xplornet With help from tech support and one of your installers, we resolved the issue today..thank you
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Charles Braedley
(@cbraedley) reported
@Fred_Wreck1983 @fastjeff @Xplornet They should be posting pictures of their (sub-contracted) crews doing work, like running fiber, or erecting towers, or installing antennas on customer's homes. Something to prove that things are happening in areas where they've been given government funds!
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dave jupp
(@hullcitydave) reported
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool. #xplornet
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Alisha Dickinson
(@alishalauraann) reported
Hey @Xplornet can you please go back to what you were doing last spring for your satellite customers? Some of us are still working from home because of this pandemic and not having enough accessible internet is a MAJOR issue.
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Alisha Dickinson
(@alishalauraann) reported
@MaloneOCSB Currently in the same boat :/ I've been working from home for most of this pandemic, and we reached 90% today and it's only the 18th. We'll be maxed out by the end of the week and will be out of luck until February. Xplornet Satellite is our only option and it's horrible.
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Fast Jeff
(@fastjeff) reported
@Xplornet What with all the pictures, you'd figure they'd take pictures of their work... xplornet is so full of it. They're spamming this to shore up a false narrative of doing good for for Canada so they can bad mouth things like starlink.
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Fast Jeff
(@fastjeff) reported
@Xplornet If he records his playing on an old wax cylinder, puts it on a train to BC, I'm betting people in BC could play the wax cylinder before xplornet's crap internet would be able to load it online.