Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 31 |
| Montréal, QC | 16 |
| Edmonton, AB | 11 |
| Halifax, NS | 10 |
| Ottawa, ON | 9 |
| Calgary, AB | 9 |
| Winnipeg, MB | 7 |
| Caledonia, ON | 6 |
| Kitchener, ON | 5 |
| Vancouver, BC | 4 |
| Brampton, ON | 4 |
| Grande Prairie, AB | 4 |
| North York, ON | 3 |
| Mississauga, ON | 3 |
| Regina, SK | 3 |
| Middle Sackville, NS | 2 |
| Cambridge, ON | 2 |
| Midland, ON | 2 |
| Olds, AB | 2 |
| Chatham, ON | 2 |
| Steinbach, MB | 2 |
| Dartmouth, NS | 2 |
| Gatineau, QC | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Okotoks, AB | 1 |
| Stratford, ON | 1 |
| Saskatoon, SK | 1 |
| Brandon, MB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Trevor Gill
(@gill_tv) reported
@xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?
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Dan Wiebe
(@DanWiebeFree) reported
@xplore_ca Don’t believe a word of Xplorenet . I know this from personal experience and my friends and acquaintances share my experience. The speeds and data are far lower than they “sell” their service is crap. Starlink work’s terrific.
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CJH
(@CJH39493411) reported
@xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!
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Ashley-Rose C
(@TrashleyMess) reported
@xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?
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Oscar Diaz
(@tecnogreen) reported
@xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.
-
Right Central Views
(@Right_Central) reported
@xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.
-
- Julz -
(@julzlajulzjulz) reported
Oh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!
-
Georgia, yr comics teacher
(@voiceshapes) reported
Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out
-
Mark Carruthers
(@MarkC_Avgi) reported
@jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.
-
CJH
(@CJH39493411) reported
@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?
-
Nichole Neubauer
(@N_Neubauer) reported
Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?
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Keith Murray
(@keithwawanesa) reported
@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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🇨🇦Dave Nussbaumer
(@DaveNuss17) reported
from
Yorkton, Saskatchewan
@OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!
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Lomaxcat
(@VoosieVooters) reported
@xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.
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AtomicHydra
(@atomic_hydra) reported
@xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery