Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Montréal, QC 26
Halifax, NS 14
Edmonton, AB 12
Calgary, AB 11
Ottawa, ON 7
Grande Prairie, AB 6
Winnipeg, MB 5
Kitchener, ON 4
Brampton, ON 3
Vancouver, BC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
Fredericton, NB 3
Saint John, NB 2
Milton, ON 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
Hamilton, ON 2
Pictou, NS 2
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Why is your customer service telephone line not working either?

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Why has internet in the national capital region of Canada been down for hours? Do you not know many people are working from home due to Covid and require internet service?

  • ASHESOJMJPN Ashley Y (@ASHESOJMJPN) reported from South Frontenac, Ontario

    @Xplornet @SucksXplornet I don’t know how anyone is expected to do google meets for school when your internet is such ****... my kid can’t hear his teacher because the internet is glitching..

  • chaduthf Chad (@chaduthf) reported

    @bigbushelsag @SpaceXStarlink This is Xplornet but had a guy come set up the network at the shop it made a huge difference

  • DTimchishen Darcy Timchishen (@DTimchishen) reported

    @bigbushelsag @SpaceXStarlink @Xplornet been especially bad lately

  • FoxboroP Foxboro PS (@FoxboroP) reported

    Parents we just received word from a parent that they received notice that Xplornet will be down tomorrow from 8am-10pm for upgrades/maintenance. We trust students will attempt to get on but if they are not able to in the morning then classes will try to reconvene at 12:00 pm....

  • woodzybcfc Chris Wood (@woodzybcfc) reported

    @Xplornet A week went by no call, so another call to Xplornet and was advised they have escalated the call and we will get a response by end of day Monday. Don’t be shock as we were bot we didn’t get any response or call. To think this is just to set up a service appointment.

  • burkevillemama Burkeville Mama (@burkevillemama) reported

    @Xplornet please explain to me how “high speed internet” equals throttled local wifi when playing downloaded shows using Airplay or Chromecast from iPad to TV. Paying $145/month for this “service” is truly frustrating.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet they'll get more entertainment from tobogganing, then they would from ur **** service.

  • JohnYounggkong John peterson (@JohnYounggkong) reported

    @Xplornet People that run this company or a straight up scum bags I got an email yesterday from them saying that they will increase their service rate in March!! how generous and kind of them. they want more money in the middle of a pandemic!!!😡😡

  • medic969 Rob Good (@medic969) reported

    @Xplornet Are you throttling down that tower like all the others?.....I don’t even get close to the 10Mbps I am supposed to.....it’s like having dialup internet 30yrs ago again.

  • moegaultier Moe G (@moegaultier) reported

    @Mark_Goldberg @Xplornet @CNN Thanks for the prompt reply. Download speeds are good,but your upload speeds are not conducive to videoconferencing, which has become the (very) important other half of internet service.

  • woodzybcfc Chris Wood (@woodzybcfc) reported

    @Xplornet Firstly the contractor Interpc took no time to set up the system he “Andy” was more interested in leaving to get to another call rather than ensure the service was performing correctly.

  • moegaultier Moe G (@moegaultier) reported

    @m3t4lw01f I switched to starlink from xplornet, for $25 more a month, i have a reliable internet service i can use... i consider that a bargain

  • DBTuner Terry Somers (@DBTuner) reported

    @Xplornet Do you have any sense of what good service and what providing good customer service means at all?

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