Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Flin Flon, MB | 3 |
| Montréal, QC | 28 |
| Edmonton, AB | 33 |
| Ottawa, ON | 9 |
| Calgary, AB | 32 |
| Toronto, ON | 53 |
| Kitchener, ON | 1 |
| Toronto county, ON | 7 |
| Bradford West Gwillimbury, ON | 1 |
| Cambridge, ON | 2 |
| Mississauga, ON | 4 |
| Grande Prairie, AB | 6 |
| Sedgewick, AB | 1 |
| Acheson, AB | 1 |
| Regina, SK | 4 |
| Vancouver, BC | 13 |
| Winnipeg, MB | 13 |
| Saskatoon, SK | 5 |
| Blackfalds, AB | 1 |
| Scarborough, ON | 2 |
| Glenboro, MB | 1 |
| Halifax, NS | 13 |
| Fort Saskatchewan, AB | 1 |
| Dartmouth, NS | 2 |
| Saint John, NB | 1 |
| Halifax County, NS | 1 |
| Amaranth, ON | 1 |
| Brantford, ON | 2 |
| Brant, ON | 4 |
| Port Hope, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Taylor (@mcleodtaylor1) reported@rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩
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Moe G (@moegaultier) reported@xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…
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MeanLadyOnTheSwing♀️ (@MichelleWTHell) reported@xplore_ca My internet has become incredibly slow and unreliable since Explore had bought out CCI here in rural Alberta. My neighbours too have noticed it. Instead of buying trucks, relocate that money towards improving your towers!
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Keith Murray (@keithwawanesa) reported@Mullin_95 I always had great service from Netset, until they sold out to Xplorenet. Xplornet is the best advertising for Rfnow! @RFNOW_Inc RFnow has the same good service as the old Netset.
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Onkwehonwe Organics (@OnkwehonweHerbs) reported@xplore_ca Been dealing with an issue since November. I had 3 routers & 3 accounts. Went down to 2 accounts w new equipment. Now my new equipment doesn’t work & my account was cancelled. Tech sup is as confused as I am. It’s Friday, I have no internet probably all weekend. Great!
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Mamabear 🇨🇦 🏴 (@freshouttafacks) reported@ContrarianTribe I live in Ontario and Starlink is the only way I have internet. Our download speed was 0.5 with xplornet and Shaw. We couldn’t do online learning during covid. We got starlink and now 7 of us can stream, play online games and work at the same time with zero issue.
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who cares (@ChewyChewyChomp) reported@xplore_ca Nope. I’ve tried several times and now it’s too late. My internet has gone to **** since you bought out my previous provider.
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Nick Dodd (@nickdodd) reportedI lived 10 years where nothing more than 150mb was an option (aside from starlink, or xplornet - but neither support static IP addresses which I need). I personally contacted every fiber provider in Canada about getting fiber and when the major provider finally came to my town I was literally the first person to get hooked up.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Worst service in ontario hands down @APLenehan
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Joe Jansen (@joejansen1) reported@kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.
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Bennett Hunter (I am Canadian Libertarian) (@Can_Libertarian) reported@macjbby @nationalpost I live stream in full HD with no problem. Typical speeds are around 200 - 300 Mbps down/15-25 Mbps up. I use to be stuck with Xplornet that advertised 10/1 as the best speeds for my area, yet rarely ever got more than 3 - 4 down/1 up. Starlink is on a completely different level,…
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Lucas Bourque (@Lucas_Bourque_) reportedWhere I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.
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CJH (@CJH39493411) reported@xplore_ca I would but I’ve already talked to your people but apparently when you bought out my internet provider you trained 0 of your people on the system so support is basically non existent. Slow speeds, high cost, no customer support. What exactly am I paying these criminal rates for?
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