Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 86 |
Halifax, NS | 42 |
Montréal, QC | 40 |
Edmonton, AB | 27 |
Ottawa, ON | 18 |
Calgary, AB | 16 |
Steinbach, MB | 12 |
Moncton, NB | 10 |
Mississauga, ON | 9 |
Rapide-Danseur, QC | 8 |
Winnipeg, MB | 7 |
Brampton, ON | 7 |
Dartmouth, NS | 7 |
Saskatoon, SK | 6 |
Vancouver, BC | 6 |
London, ON | 6 |
Regina, SK | 6 |
Red Deer, AB | 5 |
Kitchener, ON | 4 |
Prince Edward, ON | 4 |
Caledonia, ON | 4 |
Guelph, ON | 3 |
Lindsay, ON | 3 |
Dieppe, NB | 3 |
Cambridge, ON | 3 |
Québec, QC | 3 |
Fredericton, NB | 2 |
Woodbridge, ON | 2 |
Campbellford, ON | 2 |
Burlington, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Canadian Britchick 🇨🇦🇬🇧🇺🇸 (@747_s) reported
We live near US border our internet @Xplornet keeps going out, called and message said *service issues* . Really? Or are we being blocked #InsurrectionActsigned
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Fast Jeff (@fastjeff) reported
@Xplornet Funny how they never ever take a picture of their own work. It's not like xplornet would flat out lie about these pictures that pop up randomly on their their twitter. I mean, xplornet lies about their speeds and reliability all the time, but these pictures they spam.... real?
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🌤 L&G Weather, News & Traffic ☃️ (@WeatherLandG) reported
@lammy9661 @Xplornetsuppor1 My son asked the other day why we didn’t have Xplornet. A friend of his has it and, I guess has little issues for gaming. I told him because i want it to be functional more often than not and Xplornet has an awful track record.
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Christopher Rogers (@therealcpr83) reported
@Xplornet It took him 43 days to upload this picture using the new LTE tower. Xplornet us garbage can internet. Don't fall for their manipulations of the truth.
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Charles Braedley (@cbraedley) reported
@Fred_Wreck1983 @fastjeff @Xplornet They should be posting pictures of their (sub-contracted) crews doing work, like running fiber, or erecting towers, or installing antennas on customer's homes. Something to prove that things are happening in areas where they've been given government funds!
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m3t4lw01f (@m3t4lw01f) reported
I find it funny that 99% of @Xplornet's replies to things start with "Hi there, we're sorry that ...." Actually probably closer to 99.9% Better uptime than their service, that's for sure.
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✨StarBuck_83✨ (@StarBuck_83) reported
by allowing us to remove xplornet from our lives completely my bill is $145 dollars a month for "up to" 25Mbps with unlimited download... it's pretty sad that I don't even get 3Mbps anymore. I get there is more pressing matters at hand then my **** internet but the ones suffering
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Katy Marsh (@Katy_marsh86) reported
@Xplornet Book your upgrades during off-peak hours. Jesus Christ, you literally picked the WORST time to do it. My internet was out for two hours in the middle of my (and everyone else's) work day. It looks like it'll take new government regulation for you to get some common sense.
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Virtual Nonsense (@PaulRenaud613) reported
@Xplornet I called tech support and was able to determine that my modem was fine. Your tech was unaware of any satcom issues (he kept calling it a tower), yet my service mysteriously restored itself almost exactly 48hrs after it failed. You need to be more transparent on satcom outages.
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Rektify (@RektifyCrypto) reported
@Xplornet I thought your service couldn't get any worse, but it has. Now I am literally forced to build my own cell tower, I don't care if there are laws preventing me from doing it, it's already done. You're about to lose 300+ customers in my area. SO **** YOU!
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L (@lkv495) reported
@xplornet internet has been painfully slow all day and is hardly working at all now. Is there a network outage/issue in the Muskoka, ON area? Tried to call your helpline but wait time was 2 hours. Very frustrating - please fix this!
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dave jupp (@hullcitydave) reported
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool. #xplornet
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Shauna Mikel (@424Shauna) reported
@Xplornet I appreciate the reply but my husband has been on the phone with them every week with the same problem.
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United Counties SDG (@SDGCounties) reported
County council has agreed to author a letter of support on behalf of Xplornet for their application under the federal UBF program to develop broadband infrastructure in various areas of the County.
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Ricky VanWeston (@lilrippy) reported
@Xplornet My experience with you has been nothing but a disappointment. Congrats on the roll out of the 50 mbps service, now you might want to train your staff! 3 separate phone calls and 3 different answers on if the service is available to me. Sound acceptable to you?