Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 26
Edmonton, AB 20
Calgary, AB 14
Halifax, NS 13
Brampton, ON 5
Rapide-Danseur, QC 5
Winnipeg, MB 4
Grande Prairie, AB 4
Ottawa, ON 4
Dieppe, NB 4
Regina, SK 4
Kitchener, ON 3
Moncton, NB 3
Fredericton, NB 3
Gatineau, QC 3
Pictou, NS 3
Provost, AB 2
Dartmouth, NS 2
Guelph, ON 2
Hamilton, ON 2
Flin Flon, MB 2
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1
Spruce Grove, AB 1
Mississauga, ON 1
Saint John, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @schuelkecorn @Mullin_95 @Xplornet Tannerite that ****. For sure.

  • mikefoleyfarms1 Mike Foley (@mikefoleyfarms1) reported

    @Mullin_95 @Xplornet I took mine out to the road at the end of my driveway and ran it over. Worst part is we paid for it 🤔

  • cpwcsk Chad Peters (@cpwcsk) reported from Dinsmore, Saskatchewan

    @Mullin_95 @Xplornet You are lucky to be able to cancel. I am on day 8 of trying to get rid of them.

  • Joey30046758 Joey (@Joey30046758) reported

    @elonmusk I wouldn't mind exchange my xplornet with Starlink but I'm not sure if they would have signal up in canadian arctic 🤔

  • DKCripple Dawn Kratzer (@DKCripple) reported

    Hey @Xplornet 2 things : It should not take months to fix a tower issue. I don't care how crappy your lowest rung deal is... it should at the very least be able to run a wired internet connection and a Wi-Fi connection at the same freaking time! It's 2022. Fix yourself.

  • HappyYogurtMB Happy Yogurt (@HappyYogurtMB) reported

    Cancelled my Xplornet service. 10 minute call (7 minutes of them trying to get me to stay, 2 minutes on hold, 1 minute to cancel the account)

  • CheSarahSera Sarah (@CheSarahSera) reported

    Xplornet installed a giant new eyesore near my house even though I complained about it. And now it’s all I see when I look out my window. Get ****** Xplornet, you’re the worst

  • ChrestenNielsen Chris Nielsen (@ChrestenNielsen) reported

    @Mullin_95 @Xplornet Don’t garbage it yet, @xplornet told us we didn’t need to return equipment and then 3 month later a bill showed on our CC for $500 from them and they started billing us monthly again until we sent the modem and recieved back. They are as bad as Sirius radio to quit

  • cpwcsk Chad Peters (@cpwcsk) reported from Beechy, Saskatchewan

    @kevinlpeters @Mullin_95 @Xplornet I suspended my service for 6 months, but it just kicked back in. $33/ Month before. It is awful changing email addresses again.

  • MKatastrophic MsKatastrophic (@MKatastrophic) reported

    @Xplornet “Sorry, the technicians say that it is just peak hours for internet usage and to try again in the morning.” THIS IS NOT MY PROBLEM!! Telling me I can only receive HALF of the service I pay for on a good day is NOT GOOD ENOUGH. Telling me I can’t use the service…

  • SomePEIslander Zachary (@SomePEIslander) reported

    .@Xplornet there's been a tower issue where I am for almost 24 hours now. Any possible way this will get fixed soon? It's the Glen Valley tower. Also, am I going to get some sort of discount for this outage time?

  • jasonallonby Jason Allonby (@jasonallonby) reported

    @ProRoundtable Well my wifi did just go down but I think that's more of an Xplornet problem

  • thepooppack mas (@thepooppack) reported

    xplornet be like sorry your internet is slow here’s $30 off, hope you enjoy our services.

  • forlinor Vera said that? (@forlinor) reported

    @Xplornet is there an outage in Simcoe county? Internet has been down 2 days, powercycled everything then tried to call support and the wait is 63 minutes. I have to go out so can't stay on the line. Just want to know how long this is going to be.

  • StarLightXfilms starlight productions (@StarLightXfilms) reported

    @Xplornet yo why dose your wifi suck so hard I can’t even play online games or watch a YouTube video on 1080p or 780p it can hardly run 240p like wtf and I had been paying 100 something dollars for 4 years now you guys need to get better plans this is not 2010 anymore

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