Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 34
Montréal, QC 20
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 10
Caledonia, ON 6
Ottawa, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Grande Prairie, AB 5
Brampton, ON 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Vancouver, BC 3
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Olds, AB 1
Brandon, MB 1
West Kelowna, BC 1
Surrey, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @purvis_amy @Xplornet Tell them you’re going to file a complaint to the crtc/ccts and they’ll waive the fee. They’re crooks and they know it. All people have to do is have a backbone and not back down to their **** and they crumple like a wet paper bag. 🖕 @Xplornet

  • billgatescooka brandon (@billgatescooka) reported

    @jbondguy007 @Xplornet I’ve been an Xplornet customer for multiple years and I get 50 down. At times and then no Internet at all and other times I’m on the 25 down Xplornet’s network has been oversold for years there’s still the same **** company they’re only fixing it do to STARLINK and other options

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @ConnexCanada Nothing against this company. But you shouldn’t have ANYONE install @Xplornet as they’re the worst provider in the history of the internet. Ever. Of all time.

  • Twinntech Dan Twinn (@Twinntech) reported

    @Xplornet your technical support ducks today

  • swanix5 swanix (@swanix5) reported

    @Xplornet your internet speeds are so dog **** once i get my 2000 im making sure i never doing business with your ****** company

  • alfmckim Steve McKim (@alfmckim) reported

    @andrewmead73 @Xplornet I had no choice until I started my own service. Daily interruptions, data caps, and minimum term contracts. This deal was completely tone deaf by the govt (are we surprised) and is going to hurt smaller local providers who use Hydro Telecom to provide good, reliable services.

  • allenken ken Allen (@allenken) reported

    @Xplornet In on Carrs mountain in Oakland, I pay for a 25 Mb package.. I get terrible internet, 3-5mb in afternoon and evening. Large extendef spikes in lag and latencey. I get mail ads for 50mb and 10 up. Now it's 100mb and 10 up.. If you can't reliably do 25mb how can you do these.

  • Themindseye8 Scott Doyle🇨🇦♒ 🙏☮🕯❤ #INFJ (@Themindseye8) reported

    @867Gerry We use Xplornet. Great unlimited internet and home phone service. We pay 140 dollars a month.

  • CoolConductors fireratedcables.com (@CoolConductors) reported

    @Xplornet wireless up and down like a yo-yo this morning in Tweed Ontario. Time to investigate Starlink. The $500 equipment fee might be worth consistent speed and potential reliability.

  • RobDirtSkin Rob Skinner (@RobDirtSkin) reported

    @Xplornet @trubesb Don’t waste your time, Barb. We are having the same BS issues. Lie after lie after lie.

  • Andreea00113823 Andreea Carmen (@Andreea00113823) reported

    @Xplornet Please do no fall for this false advertising! You will soon find yourself out of service and coerced to take on a lower download package. @Xplornet is the worst!

  • Woofers_MB Woofers (@Woofers_MB) reported

    @CBCManitoba ≪ neither Clear Sky, nor the business partner, took part in last August's request for proposal, which was won by Xplornet ≫ That's too bad. If it's any consolation, I don't think Pallister did adequate consultation before offering up Crown corporation assets. #mbpoli #woof

  • triciadownard Tricia Downard (@triciadownard) reported

    @itsonly_paula @Xplornet Oh that’s too bad!!😔

  • GerardCooke8 Gerard Cooke (@GerardCooke8) reported

    @Xplornet I would be happy with 30 down and 2 up off the Pugwash NS tower. Never got that yet

  • DavidBe17330646 David Beauchamp (@DavidBe17330646) reported

    @Xplornet Explore the sucks big....I’m supremely not pleased with the internet service... way tooooo many people on the beam in our area!!!!did a test today download speed 1.37 mbps, upload 1.5 mbps. Signed up for Star link.. guarantee 300 mbps download, minimum 130 mbps...

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