Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 23
Halifax, NS 14
Calgary, AB 11
Edmonton, AB 10
Ottawa, ON 6
Grande Prairie, AB 6
Winnipeg, MB 5
Kitchener, ON 5
Brampton, ON 4
Regina, SK 3
Vancouver, BC 3
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Guelph, ON 2
West Kelowna, BC 1
Surrey, BC 1
Newmarket, ON 1
Waterloo, ON 1
Bradford West Gwillimbury, ON 1
Thornhill, ON 1
Middle Sackville, NS 1
Thurso, QC 1
Steinbach, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • lWeedaa lWeedaa (@lWeedaa) reported

    Haven’t been able to stream this week and won’t be able until monday at least. My streaming network @Xplornet is down. Technician is schedule for repair on monday

  • ZyazerTweet Zyazer (@ZyazerTweet) reported

    Unlimited data is false advertisement. THEY FINNA SLOW DOWN MY **** BECAUSE I USED TOO MUCH DATA LIKE BRO I THOUGHT YOU SAID IT WAS UNLIMITED, NOW I GOTTA USE DATA THAT WAS MADE BY XPLORNET OR SUM ****, THIS ******* DATA IS SLOWER THAN THE GTA 5 LOADING SCREEN WTF $300 FOR THIS!?

  • MaureenParent7 Maureen Parent (@MaureenParent7) reported

    How is it that yesterday, during a huge snowstorm, my internet worked perfectly and this afternoon, clear skies, it is slow and intermittent? I think you are right @sharonhoyes. Xplornet can work, it just choses not to.

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @Xplornet It's far beyond inconvenient. No internet is not intermittent or slow internet. Xplornet employees must all have stock in Starlink. You are making it really easy for them to take over your market.

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @the_logic @davidreevely Btw I’m replying using data bc xplornet is down or at dialup speed

  • The_Big_P Steve Pelech (@The_Big_P) reported

    @Xplornet can you please fix the internet issue just east of Red Deer in Red Deer County? It’s tough to do live classes without internet… Unless you want to chip in on the cell phone bill….

  • mcduffiechrisAU Chris M (@mcduffiechrisAU) reported

    .@Xplornet hey, just upgraded to LTE service 3 days ago and now we have ZERO wifi...in Southern Ontario...

  • mrrgteacher Mr. Restoule General (@mrrgteacher) reported

    @Xplornet Our internet is out. Are there known outages in our area or is it just us? Tried resetting the router and that didn’t help.

  • HiJK10 Jonathan Kavanagh (@HiJK10) reported

    @senakseoj @KenJKavanagh @Xplornet $1000 setup fee Joe, with no garenteed service!

  • Fawce14Fawcett Millicent Bystander (@Fawce14Fawcett) reported

    @Xplornet @BenHelleman In...ter..net.....is intermittent always having problems with our 5G. 🙄💩

  • tlsaloranta tsaloranta (hän) (@tlsaloranta) reported

    @JacquiDow1 @pgoodfellow @OrbitStudios I used to enjoy spotify when I had good reliable internet, but I moved to rural SE Ont where Xplornet is the only option...and it sucks.

  • Qualifyfor Aatos Lehtila (@Qualifyfor) reported

    @ProudGrannyCdn I had Xplornet and it was terrible here. It depends where their towers are compared to you.

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @Xplornet @chriswtburke Any updates on the Thorpe tower near Odessa/Wilton ON? Out since December and can't get anything from support. They write tech requests that are then cancelled. I am beyond fed up.

  • BenHelleman Ben Helleman (@BenHelleman) reported

    @Xplornet have you completed the work in the 613 Spencerville surrounding area from 2 days ago? The network has been very poor ever since. Cheers.

  • KenJKavanagh Kenneth J. Kavanagh (@KenJKavanagh) reported

    Day 6 of NO internet service from @Xplornet 13 days 2 get a repair is not just poor service; it's unacceptable!

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