Xplore Outage Map
The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 26 |
| Montréal, QC | 14 |
| Edmonton, AB | 14 |
| Calgary, AB | 8 |
| Moncton, NB | 3 |
| Orangeville, ON | 1 |
| Dieppe, NB | 3 |
| Halifax, NS | 5 |
| Annapolis Royal, NS | 1 |
| Grande Prairie, AB | 6 |
| Vancouver, BC | 3 |
| Lucan Biddulph, ON | 1 |
| Winnipeg, MB | 7 |
| Burnaby, BC | 1 |
| Guelph, ON | 3 |
| Cambridge, ON | 2 |
| London, ON | 3 |
| Regina, SK | 1 |
| Saskatoon, SK | 2 |
| Longueuil, QC | 1 |
| Brampton, ON | 3 |
| Thurso, QC | 1 |
| Collingwood, ON | 1 |
| Maple, ON | 2 |
| Mississauga, ON | 4 |
| Ottawa, ON | 5 |
| Black Diamond, AB | 1 |
| Markham, ON | 1 |
| Caledonia, ON | 1 |
| Windsor, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Injured At Work (@WarMistweet) reported@xplore_ca Room for a tower for service at Attridge bus lines for South Cambridge?
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Spenser Hamilton (@OtherSpenny) reported@JonnyBowhunter I get junk mail from Bell and Rogers in the mailbox constantly for wireless internet, they’ve both came out and did the same ‘sorry no signal’ routine. My wife has a Roger’s cellphone and I have a Bell cellphone and both get better signal than our current Xplornet internet.
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Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported@xplore_ca Your Internet connection is very slow. Your Internet download speed is very low. Web browsing should work, but videos could load slowly. ~Can't wait until Roger's has the cable done for our area.
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Indubitably Tho (@IndubitablyTho) reported@preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.
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AtomicHydra (@atomic_hydra) reported@xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery
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Byron Darlison (@ByronDarlison) reported@xplornet the wait time for your loyalty department is 56 minutes. Can you explain to me why I have to wait 56 minutes to tell you over the phone that I want to cancel my account?
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AtomicHydra (@atomic_hydra) reported@xplore_ca I think I need one of these in my backyard so I can get better service. What a joke. Do NOT sign up for this company.
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J Snow (@DrewPeacock705) reported@xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.
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Allan Wilson (@uncleal13) reported@CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.
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🇨🇦UFO / UAP First Contact🇺🇸🏞️🌎☀️🌌🖖 (@UAPFirstContact) reported@elonmusk @SpaceX Cancelling, been waiting 2 years, and now data caps and throttling? I can get that garbage from Xplornet now.
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yup yup yup (@blueyblondy) reportedGoodbye, @xplore_ca. I'm so glad to be rid of your terrible product and service forever. Long live, #STARLINK @Starlink
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Byron Darlison (@ByronDarlison) reported@Xplornet after years of mediocre service at best I have now installed @Starlink and am having speeds that are 10 times better for basically the same cost. Given this I want to cancel my account but you won't let me do this until I speak to your loyalty department.
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Ghost0zz516 (@ghost0zz5143458) reported@ICcrapdaily @Xplornetsuppor1 @MarkReid42 *Xplornet Support* Dude literally fronts a company that wouldn't exist if not for tax payer subsidies. The CEO is literally Mark Carney and Trudeau's buddy.
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🎃CelticMagician🎃🏳️🌈 (@CelticMagician) reportedIt may not seem like a lot, but we legit have not had this problem since our days with Xplornet. Starlink, you doing okay buddy? The occasional hiccup is a given because of trees, but that wasn't what this was. :/
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Based Canadian (@jasonforrest) reported@CBCNews Xplornet charges far too much. Please fix this.
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