Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 17
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 9
Ottawa, ON 7
Caledonia, ON 6
Kitchener, ON 5
Winnipeg, MB 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Saskatoon, SK 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • MattBerlett Matthew Berlett (@MattBerlett) reported

    @justushickey @Xplornet I was able to cancel mine with no issues

  • TheTechnicianhd Bars Stallone (@TheTechnicianhd) reported

    @Xplornet This is the worst service out there. Best case scenario take there internet speed you pay for and divide it by 10. That’s what you will get. Example 50 mbps you will actually get 5 mbps.

  • patgjanes Patrick Janes (@patgjanes) reported

    @kristinaennis Satellite internet may be your only option - Xplornet or Starlink. Xplornet also has less expensive/faster wireless internet service - available in a lot of semi-remote areas. For that you need to be within range of their systems which are located on mobile phone towers.

  • DBSLarsson Dale 🇨🇦 🆎 (@DBSLarsson) reported

    @TheAstroKiwi Already know of, what, 8+ StarLink dishes around here. Rapidly replacing the TELUS SmartHubs / XplorNet dishes as they are garbage when the cell towers only put out anywhere from no bars to two.

  • 8220 Henry (@8220) reported

    @Xplornet My internet is down (off) at 826 Barcovan Beach Road, Carrying Place, Account 1505343. But I cannot find any outage listed on xplornet. Why?

  • BrentHCameron Brent H. Cameron 🇨🇦🇦🇺🇳🇿🇬🇧🇸🇬🇺🇦 (@BrentHCameron) reported

    @Xplornet - I appreciate all the warm and fuzzy tweets about photo contests & film festivals, but probably 1000s of your clients aren't even getting the usual 0.05 MB you deliver. Maybe acknowledge there's an issue on your account to give us the impression that you care?

  • USmarketsucks Millennial, But Boomer (@USmarketsucks) reported

    @Xplornet @WhistleOut_CA Seriously, xplornet is awful. And their sales staff are full of sht. They will 100% lie to you.

  • cad9769 COLLEEN (@cad9769) reported

    @Xplornet any idea how long the outage will be ?

  • nigh1999 Savannah Nigh (@nigh1999) reported

    @Xplornet any update on WIFI services near Tignish PE? i haven’t been able to work from home all day (lost a day of work), or submit school assignments (2 due at 2pm today) … and it’s still not working, worried I won’t be able to work again tomorrow.

  • SmittyProblems Jeremy Smith (@SmittyProblems) reported

    @Dell_is_Poo @SpaceXStarlink Data is unlimited and service is about $150 CAD. The first year was good, but they seem to have done the same as Xplornet and sold more dishes than they have capacity for.

  • justushickey Justus Hickey 🇨🇦 (@justushickey) reported from Brockton, Ontario

    Still unable to cancel @Xplornet 's "service". Couple months now. They will email me telling me to call them, and spam my voicemail with digital messages telling me to call. When you call these pricks, you are put on hold until you give up. Zero customer service whatsoever.

  • spencerstj lit (@spencerstj) reported

    @Xplornet your internet is absolutely garbage, once fibre comes into the picture i cannot wait to remove your internet.

  • berkypigs2008 Alan Irving (@berkypigs2008) reported

    Well @xplornet your service is terrible. Wifi has been off most of Wednesday afternoon and has again been off since Thursday afternoon and it’s still off. It’s about time u got it sorted out. #nowifiinroundhillAB #bringbackcci

  • patgjanes Patrick Janes (@patgjanes) reported

    @kristinaennis Neither Xplornet satellite nor Starlink require mobile service. Xplornet has 2 types of rural service - 1 strictly satellite, & the other (less expensive/faster) service needs line of sight to a mobile phone tower.

  • berkypigs2008 Alan Irving (@berkypigs2008) reported

    @Xplornet your service SUCKS NO wifi since THURSDAY. And your customer service does not know when it will be up and running again.#bringbackCCiwireless

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