Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 62 |
| Montréal, QC | 34 |
| Edmonton, AB | 29 |
| Calgary, AB | 25 |
| Halifax, NS | 15 |
| Ottawa, ON | 13 |
| Kitchener, ON | 7 |
| Brampton, ON | 7 |
| Regina, SK | 7 |
| Rapide-Danseur, QC | 6 |
| Saskatoon, SK | 6 |
| Winnipeg, MB | 5 |
| Vancouver, BC | 5 |
| Grande Prairie, AB | 4 |
| Cambridge, ON | 4 |
| Gatineau, QC | 4 |
| Dieppe, NB | 4 |
| North York, ON | 4 |
| Flin Flon, MB | 3 |
| Pictou, NS | 3 |
| Moncton, NB | 3 |
| Hamilton, ON | 2 |
| Red Deer, AB | 2 |
| Lindsay, ON | 2 |
| Fredericton, NB | 2 |
| Milton, ON | 2 |
| Campbellford, ON | 2 |
| Caledonia, ON | 2 |
| St. George, ON | 2 |
| Mississauga, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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H4wkArt✎- Fantasy, SciFi, & Pinups
(@H4WKart) reported
@Xplornet Terrible customer service & horrible internet. Incredibly low speed. Dropped calls every 5 minutes and 13 MB image downloads take up to 30 min. Can't wait for StarLink to expand their service and switch. I've already pre paid for it.
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tsaloranta
(@tlsaloranta) reported
@LevisBecker I'm in SE Ontario. I'm lucky if I get 2 bars of cell service, and Xplornet is the only internet option....and it is unreliable and unstable.
-
Sarah
(@huhwhatya) reported
@Xplornet So the DM's are getting me nowhere. 43 days since I ordered and I still don't even have an install date. Do you guys not want customers? If I had any other option for service I would be taking it at this point.
-
Gordy Kidlapik ❄️E1-644
(@Irngutaq2) reported
Heavy rain = no Xplornet internet while the town's cell service is working. Sometimes drops for a few seconds but got full bars right now @Xplornet
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lt pete mitchell
(@ltpmitchell) reported
Just got a message from @Xplornet. Second one in the last week. They're doing maintenance between 8am and 10pm tomorrow so don't bother tech support during those times. It's not like vast swathes of the province are WFH and need internet. Can't wait for @SpaceX starlink.
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AlwaysARedhead 🇨🇦 Fully Vaccinated! Wear a Mask
(@AlwaysARedhead) reported
@IDontBlog @TekSavvyBuzz Sorry it isn't Rogers it's @Xplornet, their service is terrific.
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Darth Pocolypse
(@apocolypse669) reported
hey @Xplornet i have an idea for giving your customers stable fast internet. STOP OVERSELLING TOWER SPACE. all about the money huh? lets have ****** service just as long as you make money
-
Mark Carruthers
(@MarkC_Avgi) reported
@CanadianCheri I’m not sure you could ever love Xplornet, once you had them, Cheri. First connecting to the internet w/ WWDC, despite really bad service, I stayed with Xplornet after they bought WWDC (perhaps 20 years ago) until I finally gave up in 2020. I have never had such bad service. 1/2
-
Michelle
(@Michell25471779) reported
@Xplornet My internet has been out for 4 days. I am billed for 10 but I actually get 1-2mbps. Your customer service sucks a$$. On the phone for 2 hrs going in circles for you to tell me to unplug then plug in, then tell me you can't do more. How about fixing the service in Norfolk County
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Julie
(@Julie_foxy) reported
@MIchelleP8844 @Xplornet oh okay, I hope you're able to get a better service soon.
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Reiko Koyama
(@reikokoyama79) reported
@wheelerreborn @CCI_Wireless @Xplornet Yeah, had it for a year. First 3 months it was awesome. And then it got to the point where I waa using half of the data I was buying (and of course, Telus didn't say anything) because it was so slow. They'd oversold the tower.
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Marc Pitre
(@tweetvex) reported
@Xplornet Advance trouble shooting.. it was an outage?? Nothing to do with my equipment thanks for the generic scripted response
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@RGDancingMan
(@RGDancingMan) reported
@RobTyrie @BellFibe @BellCanadaWatch Maybe they outsourced the service to Xplornet
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Michelle
(@Michell25471779) reported
@Xplornet You're full of bs!! My Internet has been down for 2 days and now the start of the 3rd day! Im not calling again. I spent 2 hours on the phone with you only to be spin around in circles like you do other customers.
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Mark Carruthers
(@MarkC_Avgi) reported
@CanadianCheri Before you go any further with Xplornet, I suggest you join the Facebook Group “Explornet Rural Internet Enough is Enough” & read about the many problems people are having with them. If you would like more info on my issues, I will share. 2/2