Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 32
Toronto, ON 29
Halifax, NS 17
Edmonton, AB 15
Calgary, AB 14
Rapide-Danseur, QC 6
Regina, SK 5
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @XplornetES #FunFactFriday - In a unique marketing ploy, @Xplornet advertised a service for unlimited high speed rural internet promising things they knew they couldn't deliver! Each user was given only a fraction of what was promised, with some unable to even work from home. #MarketingFails

  • ShampooChugger Shampoo Chugger (@ShampooChugger) reported

    @Xplornet Tf u mean “as I can see”... I can’t see ****, it’s not loading

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet Xplornet customer, m3t4lw01f couldn't believe his speed test results the day he got home from work in Saskatoon, Saskatchewan. It was unbelievable to him they'd have misrepresented the product they sell so badly.

  • 424Shauna Shauna Mikel (@424Shauna) reported

    @Xplornet you really need to figure out internet in the rural areas. We are paying full price for internet that never fully works and have two stressed out elementary students that can’t log in with their teacher.

  • GordonBoomhour Gordon Boomhour (@GordonBoomhour) reported

    @SpaceXStarlink @elonmusk When can we sign up for service in Ontario. Approx 44 Lat. My kids cannot do homeschooling with Xplornet most of the time and I have no other options. I signed up for beta in July.

  • lilrippy Ricky VanWeston (@lilrippy) reported

    @Xplornet My experience with you has been nothing but a disappointment. Congrats on the roll out of the 50 mbps service, now you might want to train your staff! 3 separate phone calls and 3 different answers on if the service is available to me. Sound acceptable to you?

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @Xplornet @kevdevlyn I even rented their hub router after being told by them that it was much faster than my lynksys router. Bullshit. $123 per month for a 1.5 Mg download “speed”. My home security camera is useless when the signal creeps along. That’s when there is a signal. I’m using phone data

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Yea. To bad your **** internet won’t load such a thing oh unless it is 2 in the morning when nobody’s on.

  • Katy_marsh86 Katy Marsh (@Katy_marsh86) reported

    @Xplornet Book your upgrades during off-peak hours. Jesus Christ, you literally picked the WORST time to do it. My internet was out for two hours in the middle of my (and everyone else's) work day. It looks like it'll take new government regulation for you to get some common sense.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    I find it funny that 99% of @Xplornet's replies to things start with "Hi there, we're sorry that ...." Actually probably closer to 99.9% Better uptime than their service, that's for sure.

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @SucksXplornet I’m 40 km from downtown Toronto in a rural are NW of the city. No fibe. No Bell. Just shitty xplornet for $123 a month and it’s down frequently. Even when it “works” maybe 3mg download I’m posting this on phone data because, guess what, no signal

  • DanaMcIntosh Dana McIntosh (@DanaMcIntosh) reported

    In the middle of a pandemic, with so many people working from home, why can't @xplornet do their maintenance in the evening or on the weekend when fewer working folks would be impacted by loss of that necessary service? #epicfail

  • PaulRenaud613 Virtual Nonsense (@PaulRenaud613) reported

    @Xplornet are your DNS servers down? Have not had satelite internet sonce midnight last night.

  • VoosieVooters Loricat (@VoosieVooters) reported

    @Xplornet @Ryan13051531 You're getting an increased number of calls because your service is terrible. Your troubleshooting is useless. Stop the fake apologies and start providing the service you sell.

  • lammy9661 Kevin Lamacraft (@lammy9661) reported

    Anyone else have issues with @Xplornet this evening... let me guess, the weather is causing issues... we can control the Mars rover from earth yet we can’t provide reliable Internet to rural customers?? Great opportunity for @TELUSsupport to step up and fill the void...tiring😡

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