Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 30 |
| Montréal, QC | 26 |
| Halifax, NS | 14 |
| Edmonton, AB | 11 |
| Calgary, AB | 11 |
| Ottawa, ON | 7 |
| Winnipeg, MB | 6 |
| Grande Prairie, AB | 6 |
| Kitchener, ON | 5 |
| Regina, SK | 3 |
| Gatineau, QC | 3 |
| Brampton, ON | 3 |
| Vancouver, BC | 3 |
| Moncton, NB | 2 |
| Saint John, NB | 2 |
| Milton, ON | 2 |
| Rapide-Danseur, QC | 2 |
| Orléans, ON | 2 |
| Cambridge, ON | 2 |
| Mississauga, ON | 2 |
| Guelph, ON | 2 |
| Hamilton, ON | 2 |
| West Kelowna, BC | 1 |
| Surrey, BC | 1 |
| Newmarket, ON | 1 |
| Waterloo, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Thornhill, ON | 1 |
| Middle Sackville, NS | 1 |
| Thurso, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Loughlin
(@MikeLoughlin77) reported
@Xplornet I called your Customer Service over 4hrs ago and am still waiting for a call back. Is anyone working? My internet is out and could use a little tech support here 🤨
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Ricky VanWeston
(@lilrippy) reported
@Xplornet My experience with you has been nothing but a disappointment. Congrats on the roll out of the 50 mbps service, now you might want to train your staff! 3 separate phone calls and 3 different answers on if the service is available to me. Sound acceptable to you?
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Dave Elliott CCA On
(@willoagr) reported
@lammy9661 @Xplornet @TELUSsupport Yes Kevin ours is not working either. If other businesses offered service like internet companies offer service to rural customers they would be run out of town
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Fred Cee
(@Fred_Wreck1983) reported
@Xplornet why would ur customers care about a farm, what they need is reliable service, not a link to something that absolutely will not work on ur network.
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Charles Braedley
(@cbraedley) reported
@Fred_Wreck1983 @fastjeff @Xplornet They should be posting pictures of their (sub-contracted) crews doing work, like running fiber, or erecting towers, or installing antennas on customer's homes. Something to prove that things are happening in areas where they've been given government funds!
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m3t4lw01f
(@m3t4lw01f) reported
@Xplornet Xplornet customer, m3t4lw01f couldn't believe his speed test results the day he got home from work in Saskatoon, Saskatchewan. It was unbelievable to him they'd have misrepresented the product they sell so badly.
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dave jupp
(@hullcitydave) reported
@danriccio_ @jamessharman Come on Rural Internet/DAZN, dont let me down this morning. Man U/Liverpool. #xplornet
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Christopher Rogers
(@therealcpr83) reported
@Xplornet It took him 43 days to upload this picture using the new LTE tower. Xplornet us garbage can internet. Don't fall for their manipulations of the truth.
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Christopher McLaughlin
(@svhs1985) reported
Come-on @xplornet, its been several day since my @Samsung email hasn't been able to send/receive emails on 3 different Samsung devices. Please fix the problem.
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m3t4lw01f
(@m3t4lw01f) reported
@StarBuck_83 @Xplornet Is it bad that I'd actually kill to have your tested upload speed as my download speed? Hell, I'd kill to have *my* tested upload speed as my download speed.
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Fast Jeff
(@fastjeff) reported
@Xplornet I notice how little all these pictures have to do with their service over and over. Like I keep reminding xplornet, their spamming pictures and links to their twitter feed is more insulting than anything. Xplornet as an ISP does as little as possible to screw over the customers.
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Dana McIntosh
(@DanaMcIntosh) reported
In the middle of a pandemic, with so many people working from home, why can't @xplornet do their maintenance in the evening or on the weekend when fewer working folks would be impacted by loss of that necessary service? #epicfail
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Kevin Porter
(@kevdevlyn) reported
@Xplornet I can’t believe how bad I get screwed every month by you and your **** internet.
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Katy Marsh
(@Katy_marsh86) reported
@Xplornet Book your upgrades during off-peak hours. Jesus Christ, you literally picked the WORST time to do it. My internet was out for two hours in the middle of my (and everyone else's) work day. It looks like it'll take new government regulation for you to get some common sense.
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Canadian Britchick 🇨🇦🇬🇧🇺🇸
(@747_s) reported
We live near US border our internet @Xplornet keeps going out, called and message said *service issues* . Really? Or are we being blocked #InsurrectionActsigned