Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 112 |
Brampton, ON | 62 |
Montréal, QC | 53 |
Calgary, AB | 27 |
Mississauga, ON | 15 |
Edmonton, AB | 14 |
Regina, SK | 12 |
Hampton, NB | 11 |
Steinbach, MB | 11 |
Cambridge, ON | 10 |
Ottawa, ON | 9 |
Halifax, NS | 9 |
Barrie, ON | 8 |
Vancouver, BC | 7 |
Québec, QC | 7 |
Guelph, ON | 7 |
Norton, NB | 6 |
Kitchener, ON | 6 |
Whitby, ON | 5 |
Winnipeg, MB | 5 |
North York, ON | 5 |
Stettler, AB | 5 |
London, ON | 5 |
Saskatoon, SK | 4 |
Laval, QC | 4 |
Dartmouth, NS | 4 |
Peterborough, ON | 4 |
Charlottetown, PE | 3 |
Waterloo, ON | 3 |
Fredericton, NB | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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owenfrank (@owenfrank) reported
@davidshipley @Spaceman096 @CBCNB with Xplornet a rainy day means sporadic internet service, and the speed is slightly faster than dial-up. Last night with a little freezing rain, internet kept going in and out, no reliability at all. I like your idea about fiber everywhere there is electricity connection
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m3t4lw01f (@m3t4lw01f) reported
@Xplornet Did *you* know that we don't really care all that much about these little distractions you like to post and would much rather you fixed your network so we had reliable and consistent service, and told us about that instead?
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Karen Dalgarno (@shaash79) reported
What a way to spend the evening... fighting with Xplornet! First phone call they wouldn’t let me cancel my 90 yr old Grandmothers account, even though my name is on it as well. So I had to wear medical grade mask so I could enter her home during code red. 1/
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Susan (@ssnjagger) reported
@Xplornet when is the outage in Bradford expected to be fixed? It's been out since Thursday night!
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4th (@AlterusNominus) reported
@Xplornet Please explain to me why the internet stops working past 5:00 everyday? Has been happening since the start of fall. Can't watch videos, do online calls or even browse. I payed good money for this service and I better get what I payed for.
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Caroline Bailey (@CarolineFCB72) reported
@AlterusNominus @Xplornet I hate when they say that if you have any technical issues to call them and they can help you first they have to actually call you back and second they don’t do anything so why even say that
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Sharon Cardiff (@cardiff_sharon) reported
@bugalooa @Xplornet So, you would not recommend XplorNet? How bad is it and are you in the country?
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Iain Reid (@IainReid10) reported
@Xplornet @XplornetSupport Any updates in the outage in the Bradford area?
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Caroline Bailey (@CarolineFCB72) reported
@Xplornet @AlterusNominus We pay good money for our internet and what for we can’t use it when we need it or want to use it and don’t repeat what you always say if I have any technical issues we can call you when you never call back or can help saying the same thing you always do
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Brett Petch (@brettjpetch) reported
@Xplornet I’ve rebooted 3+ times. Checked the LTE operator values and seeing 3 towers and connecting to one with a worse signal. I have manually set DL-Earfcn to 44190 PCI 48. Seems to have connected to the right one again but has been out for hours. Thanks for reaching out.
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Hugh G Rekshun (@ThirtyStone420) reported
@Xplornet @Jenn_MacDonald_ Why do you ask people to DM you? You can’t verify who you’re talking to remember TH? Or do you want the screen shots from our last discussion where all you did was give me the tech support number because of exactly that reason. “You can’t be 100% sure who you’re talking to.”
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Fast Jeff (@fastjeff) reported
@Xplornet Upgrade towers? Nah. Help the xplornet satellite customers? Nah. Lower over-usage charges? Nah. Get users more data? Nah. Build a new office that shows off profits in spite of a majority of angry customers. Yeah, do that.
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Sharon Cardiff (@cardiff_sharon) reported
@VO1MX @FrankReardon1 @Xplornet Is XplorNet really bad?
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Is it over yet? (@yzfoxsrm) reported
Still have no internet. Been down since 9:30ish last night. The joys of rural internet, thanks @Xplornet
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Susan Fontes (@snue1982) reported
@Xplornet Man, I wish I were "Jim". Crap service at best since taking over Silo. Constant outages, and all I get is the robotic answer of "our technicians are currently working to solve the problem"