Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 26
Edmonton, AB 20
Calgary, AB 14
Halifax, NS 13
Brampton, ON 5
Rapide-Danseur, QC 5
Winnipeg, MB 4
Grande Prairie, AB 4
Ottawa, ON 4
Dieppe, NB 4
Regina, SK 4
Kitchener, ON 3
Moncton, NB 3
Fredericton, NB 3
Gatineau, QC 3
Pictou, NS 3
Provost, AB 2
Dartmouth, NS 2
Guelph, ON 2
Hamilton, ON 2
Flin Flon, MB 2
Smithville, ON 1
Kamloops, BC 1
Vancouver, BC 1
Macklin, SK 1
Brantford, ON 1
Spruce Grove, AB 1
Mississauga, ON 1
Saint John, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • oskypanny Michael Foti (@oskypanny) reported

    @MC_ALaCampagne @_ADsquared @Xplornet Same here. No internet and can't get through to support. Just a message that high volumes of calls, try again later....

  • DonCarr31366229 Don Carr (@DonCarr31366229) reported

    @Xplornet Worst company in Canada

  • Itweetatpeople1 Tonald Drump (@Itweetatpeople1) reported

    @Xplornet Fix your ******* internet!!

  • JodiJDeJong Jodi (@JodiJDeJong) reported

    @Xplornet What's up with internet randomly being down? We've got some serious @netflix watching to do 🙄 Do we have to get together and party or something? Oh right #StayHome

  • BurlingtonWiFI Bea, Ladies Softball/Uniform HOF #WONF4W (@BurlingtonWiFI) reported

    @ClarenceHouse >> @Xplornet is using a system that uses telephone agent parlance and no COVID express disclaimer nor warning for high call volume? How do we call the police detachment if the calls are patched by #iPhone bridge to #WiFi and there is a new signal boost antenna?

  • INeededTheMoney Jesse Campbell (@INeededTheMoney) reported

    @GlenabbeyFarms @Xplornet Could you imagine if xplorenet had to be accountable for their perpetually terrible servce?

  • ImSeanHarrison Sean Harrison (@ImSeanHarrison) reported

    Now I have to drive 4 hours to my cottage so that I can finish my zoom meetings all because my internet is out at home and @Xplornet doesn’t give a fk, SICK so happy I’m paying $120 a money for this service :)

  • arthurwmurray Arthur Murray (@arthurwmurray) reported

    @Xplornet service down for an hour and half. Can’t get through customer service

  • ImSeanHarrison Sean Harrison (@ImSeanHarrison) reported

    @StaxOfDonuts @Xplornet No provider will service our area except xplornet, I got to preorder starlink but it’s not here yet :/

  • _ADsquared Hillbilly Bets (@_ADsquared) reported

    @oskypanny @MC_ALaCampagne @Xplornet I’m sure they are doing everything they can. I can count on one hand the times I had outages. Would help to have an outages map on their site, with a description and ETA, just like Hydro-Quebec has. Would limit the number of support calls

  • mb_cls mb, MCpl (ret’d) 🇨🇦 (@mb_cls) reported

    @Xplornet WTH? Can’t call support. No update on your website. Link to Twitter on website incorrect. No service from at least Manitoba to New Brunswick. How about updating clients who pay for this poor service.

  • Jeff_Hitchcock Jeff Hitchcock (@Jeff_Hitchcock) reported

    @BillyPickles6 is in queue with Xplornet and will hopefully tweet out what's going on - a service one person at @xplornet has decided isn't needed. Remember, if you don't tell your story, someone else will.

  • strange_danimal JustDan (@strange_danimal) reported

    @Xplornet #Xplornet come on man give us a clue here. Sounds like a pile of people are down.

  • JerryRi02465347 Mr.JerryK (@JerryRi02465347) reported

    If you ever feel worthless just remember you will never be as worthless as @Xplornet workers.

  • jen_future FutureNPJen (@jen_future) reported

    Hi @Xplornet. Could someone please give an update on your outage? I’m relying on your service to do schoolwork. Currently without service for 2+ hours and your help line hung up on me after an hour on hold.

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