Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 31
Toronto, ON 30
Halifax, NS 18
Calgary, AB 14
Edmonton, AB 10
Rapide-Danseur, QC 7
Winnipeg, MB 4
Dieppe, NB 4
Ottawa, ON 4
Grande Prairie, AB 4
Vancouver, BC 3
Gatineau, QC 3
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Orléans, ON 2
Cambridge, ON 2
Mississauga, ON 2
Regina, SK 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Thurso, QC 1
Steinbach, MB 1
Whitby, ON 1
North York, ON 1
Orangeville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SLCC_TheCorners SimmGen (@SLCC_TheCorners) reported

    @Mullin_95 @Xplornet I think I would get them to put that in writing that it doesn’t have to be returned. I’m not saying I never ever didn’t return the library book but just saying

  • Bigguy18993 Big guy (@Bigguy18993) reported

    @Xplornet fix your ******* **** dawg. Internet it’s out multiple times a week. Tower goes down all the time. Paying for something we don’t even get to use half the time smh

  • MikeMuranetz Mike Muranetz (@MikeMuranetz) reported

    @Xplornet Not too happy with your service. My parents who are seniors living in the 100 Mile House, BC area haven't had internet for over 3 weeks. Keep getting ****** around with service calls. They miss family video calls especially in these Covid 19 times. How can you help?

  • CAO_CWray Chris Wray (@CAO_CWray) reported

    Worst internet service in northern Ontario? That’s easy @Xplornet Overpromise and underdeliver

  • EamonCyr ɹʎƆ uoɯɐƎ (@EamonCyr) reported

    @higherjessica Xplornet is satellite, I don't believe the towers have anything to do with our net. I'm just in a bad area.

  • bcwolfgirl bcwolfgirl aka mèlemst’ye (@bcwolfgirl) reported

    i have Xplornet for internet 🥵😭😱🤬☠ worst for wifi, lag, freeze, OMG 1 week and ready to throw it all in the fire 🔥 EXPLORNETS GARBAGE really in 2022 should be fixed by now INNIT my rant 4 the day ...

  • WoodyBezan Woody Bezan 🇨🇦 🍩 (@WoodyBezan) reported

    @prairiecentrist My Xplornet cost for 2021 was $812. That included a $200 hardware/install. I pause the service for five a months while travelling at $9/mth - don't believe Starlink offers a pause. The cost of a Starlink install was over $800. I have truly unlimited with zero throttling.

  • Joey30046758 Joey (@Joey30046758) reported

    @elonmusk I wouldn't mind exchange my xplornet with Starlink but I'm not sure if they would have signal up in canadian arctic 🤔

  • thepooppack mas (@thepooppack) reported

    xplornet be like sorry your internet is slow here’s $30 off, hope you enjoy our services.

  • PattyOorschot Patty van Oorschot Deering (@PattyOorschot) reported

    @Xplornet Here’s a thought…Perhaps you could FIX the service you bill customers in rural NB before expanding? Your internet service is spotty at the best of times and with people paying significantly higher fees than those of us who are fortunate to have good service. STAR LINK for sure

  • Triipez xTriipez (@Triipez) reported

    @Xplornet Internet has been down since 10pm lastnight in dunvegan Ontario. Is It maintenance or should I call support about this?

  • mikefoleyfarms1 Mike Foley (@mikefoleyfarms1) reported

    @Mullin_95 @Xplornet I took mine out to the road at the end of my driveway and ran it over. Worst part is we paid for it 🤔

  • ChrestenNielsen Chris Nielsen (@ChrestenNielsen) reported

    @Mullin_95 @Xplornet Don’t garbage it yet, @xplornet told us we didn’t need to return equipment and then 3 month later a bill showed on our CC for $500 from them and they started billing us monthly again until we sent the modem and recieved back. They are as bad as Sirius radio to quit

  • cpwcsk Chad Peters (@cpwcsk) reported from Dinsmore, Saskatchewan

    @Mullin_95 @Xplornet You are lucky to be able to cancel. I am on day 8 of trying to get rid of them.

  • Triipez xTriipez (@Triipez) reported

    @Xplornet Tried calling support. Terrible customer service.

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