Xplore Outage Map
The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Xplore users affected:
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 32 |
| Toronto, ON | 31 |
| Halifax, NS | 17 |
| Edmonton, AB | 16 |
| Calgary, AB | 14 |
| Rapide-Danseur, QC | 6 |
| Regina, SK | 5 |
| Winnipeg, MB | 5 |
| Ottawa, ON | 5 |
| Gatineau, QC | 4 |
| Dieppe, NB | 4 |
| Grande Prairie, AB | 4 |
| Brampton, ON | 3 |
| Kitchener, ON | 3 |
| Fredericton, NB | 3 |
| Pictou, NS | 3 |
| Mississauga, ON | 2 |
| Milton, ON | 2 |
| Dartmouth, NS | 2 |
| Guelph, ON | 2 |
| Moncton, NB | 2 |
| Hamilton, ON | 2 |
| Chatham, ON | 1 |
| Napanee, ON | 1 |
| Bedford, NS | 1 |
| Edmundston, NB | 1 |
| Airdrie, AB | 1 |
| Provost, AB | 1 |
| Smithville, ON | 1 |
| Kamloops, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Waylan Deith 🍥
(@waylan_deith) reported
@Xplornet Ok, now take it down
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet @APLenehan My wife says being an Xplornet customer is more painful than childbirth. I have a few options here, but can't afford the tower I'd need to ***** to hit them. The one I can get with what I have has a 200GB cap. 200GB with six kids? Forget it.
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Davina Lytle
(@davinalytle) reported
@Xplornet I spoke to someone already. You said there are a lot of people working from home, & there aren't enough towers. I reminded you that issue wasn't going to change, & asked when more towers are going up, but all I got were excuses.
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lt pete mitchell
(@ltpmitchell) reported
@Xplornet @Xplornet , the company that is happy to **** up their towers rather than fix them.
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Becky C
(@MapleBecky) reported
@Xplornet He’s on hold with them again. Day 3. I’ll let you know if we still need help. :(
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m3t4lw01f
(@m3t4lw01f) reported
@XplornetES @Xplornet I'm honestly shocked you replied, given my tumultuous anti-Xplornet post history. I really just want what I'm paying for, and so far that hasn't been the case at all with your residential service. I might be interested in one of those agreements if the service holds up.
-
Fred Cee
(@Fred_Wreck1983) reported
@Xplornet @Xplornet are you serious? bake with syrup? u are an internet company!!! I swear u post **** like this just too **** with people. I hate ur company so much.
-
Jenn MacDonald
(@Jenn_MacDonald_) reported
The fact that I use all 50gb of my phone data while working from home and *supposedly* having high speed wifi is ridiculous. That’s life with service from @Xplornet (when you only live 7 mins from the city centre)
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Dan
(@ClayBreakerAB) reported
Hey @TELUSsupport our smart hub is down to a snails pace, I thought you didn’t over sell the towers? I’m having @Xplornet flashbacks in dewinton! (I’ve restarted already) please fix!
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Iain Reid
(@IainReid10) reported
@Xplornet Was told by your not-technical support (an infant could be taught to say what they say) my internet speed, which had been between 30-50 Mbps, dropping to 2-5 Mbps was "within acceptable levels for my plan". A mostly happy customer for 4 years lost. #useless #fail #scam
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Becky C
(@MapleBecky) reported
@Xplornet @SucksXplornet @XplornetES you need to invest in your customer service department. Spent hours on the phone on hold to be told they don’t know why my internet is out and I can just call back tomorrow. Not acceptable.
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m3t4lw01f
(@m3t4lw01f) reported
@uncultured It's the *one* thing I miss about living in the city. Xplornet is literally the worst ISP in the country, and they're my only option. Right now I'm testing at 2mbps with 350ms of latency. Last night I just didn't have internet at all! Anyhow, good luck with your 4k quest!
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m3t4lw01f
(@m3t4lw01f) reported
@VoosieVooters @Xplornet @APLenehan What part of the country? I'm in Saskatchewan just outside Saskatoon. I've never actually seen anyone post anything positive about Xplornet except for them with their testimonials that I can only assume are made up (at best).
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m3t4lw01f
(@m3t4lw01f) reported
I find it hilarious that @Xplornet drops "hey are you still having issues?" on other people, but don't take my complaints seriously enough to even do that. Everything about this company is trash, including their CEO, Mr. @APLenehan. Change starts with you, sir. Lead by example.
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Captain Dick
(@CaptainDick12) reported
Just spent TWO and HALF HOURS, that's right 150 minutes on the phone trying to fix internet for elderly neighbour. @Bell sucks. Transferred 7 times, intermittently on hold 35 times, just to reboot an internet box. AND I thought Xplornet sucks. @Bell has them beat hands down.