Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Montréal, QC 30
Edmonton, AB 25
Calgary, AB 16
Halifax, NS 16
Brampton, ON 6
Ottawa, ON 6
Rapide-Danseur, QC 5
Kitchener, ON 4
Moncton, NB 4
Winnipeg, MB 4
Dieppe, NB 4
Regina, SK 4
Fredericton, NB 3
Grande Prairie, AB 3
Gatineau, QC 3
Pictou, NS 3
Spruce Grove, AB 2
Guelph, ON 2
St. George, ON 2
Hamilton, ON 2
Red Deer, AB 2
Cambridge, ON 2
Flin Flon, MB 2
Mississauga, ON 1
Saint John, NB 1
Kirkland, QC 1
Bridgetown, NS 1
Black Diamond, AB 1
Coquitlam, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • N_Neubauer Nichole Neubauer (@N_Neubauer) reported

    Help! Using Arlo camera system at farm 45 min away near SK border to monitor cow feed and H2O.Sasktel installed a new tower. Telus Smart Hub bounces between Telus and Sasktel tower. Result: deactivation of hub. Xplornet is full Starlink is $ (already have at home) options?

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @xplore_ca I'm getting latency of 1.5s with my Xplore service. Not much of a bargain.

  • TrashleyMess Ashley-Rose C (@TrashleyMess) reported

    @xplore_ca Your internet is down in Manitoba and no one's available to call on Christmas, can you guys do something about this?

  • gill_tv Trevor Gill (@gill_tv) reported

    @xplore_ca internet down again. Why do we not see outages on your twitter? Where do we look for these?

  • tecnogreen Oscar Diaz (@tecnogreen) reported

    @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

  • junee_swift june ⭐️🌙 (@junee_swift) reported

    @xplore_ca are you experiencing an outage? I’ve tried connecting through an Ethernet cable (no luck), I’ve done a power cycle, I checked my account to make sure it was nothing on my end. Why haven’t I had internet for longer than an hour since before Christmas? #xplorenet

  • Right_Central Right Central Views (@Right_Central) reported

    @xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.

  • voiceshapes Georgia, yr comics teacher (@voiceshapes) reported

    Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out

  • jamesfisher12 James Fisher (@jamesfisher12) reported

    @xplore_ca Don’t worry I fixed the problem it’s ur company

  • CJH39493411 CJH (@CJH39493411) reported

    @xplore_ca Pretty pic but don’t care, weak attempt to distract from stealing from people by not providing the service they pay for.

  • DaveNuss17 🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Yorkton, Saskatchewan

    @OrenCairns Best thing I did 2 years ago….and I had the business package from Xplornet….and they had zero service skills!

  • atomic_hydra AtomicHydra (@atomic_hydra) reported

    @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

  • TristanKoschma2 Tristan Koschmann (@TristanKoschma2) reported

    @xplore_ca Hey your guys is internet is down since Thursday any help ?

  • CJH39493411 CJH (@CJH39493411) reported

    @xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!

  • CJH39493411 CJH (@CJH39493411) reported

    @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

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