Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 33
Montréal, QC 17
Edmonton, AB 12
Halifax, NS 12
Calgary, AB 9
Ottawa, ON 7
Winnipeg, MB 6
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Moncton, NB 2
Saint John, NB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Guelph, ON 2
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • HoodedGamer8 Hood3dGam3r (@HoodedGamer8) reported

    @Xplornet Your company is so trash, you get money from the government to connect people in rural Canada to Internet but don’t care when we call to let you know that you guys are having issues in this area and nobody can connect to your service when you are the only provider

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet This xplornet user says that xplornet and it's service deserves the term, "steaming pile of crap". Experience things like 2010 technology, little to no bandwidth, frequent outages, no customer care, tiny data caps, horrible twitter marketing, bigger bills with no upgrades, etc...

  • eferguson44 Elizabeth Ferguson (@eferguson44) reported

    How smokes xplornet sucks the BIG CHILI 🌶 PEPPER today.

  • vertimyst Vertimyst (@vertimyst) reported

    @mrcraigbeckett @XboxKaneda Mine too around the same time, still down, also Xplornet.

  • gmattthews77 Grant Matthews (@gmattthews77) reported

    @Xplornet - upgraded my service in the hopes that it would lead to a better connection. Guessed wrong. Service is no better. #notmad, #disappointed

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @TimoVainionpaa Either way, 90 days from now will be: -An R&V from Bragg -An R&V from Xplornet -An R&V from Videotron -An R&V from Sasktel -An R&V from Bell -An R&V from Telus -An R&V from Rogers & at least 2 court filings. Never negate regulatory red tape. See u in 2023.

  • cbraedley Charles Braedley (@cbraedley) reported

    @Xplornet "Stay tuned..." for how long? You announced fiber, among other services, for Nova Scotia 14 months ago...and then nothing...no new information about actual high speed options. Sure, 25Mbps-LTE was a start, but it's not a long term solution for anyone but the most basic of users.

  • HoarderPrairie Prairie Hoarder (@HoarderPrairie) reported

    @Stuthefarmer @Xplornet Kinda like Xplornet. Cold/Slow and needs Sasktel to back up it's ineffective service. STARLINK COMETH!

  • KMal_T8N Kevin Malinowski AB expat in ON, involved in both (@KMal_T8N) reported

    @Marcus24576385 @elonmusk @vincent13031925 Lots of cell phone providers give you a free or discounted cell phone. They make their money on the service. Same with ISP's. I paid nothing for my original satellite dish from Xplornet.

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet Better hope they aren't trying to connect to these expanded learning opportunities using your service. That would be a complete waste of energy.

  • BlueSerenity15 Kaz 🇨🇦 (@BlueSerenity15) reported

    @Xplornet @HoodedGamer8 I spent 45 minutes on the phone with service because my internet wasn’t working. Twice they told me it was me. When I insisted that there isn’t a problem from my side they took another 25 minutes putting me on hold just to come back and say the problem was on their end. 1/2

  • VoosieVooters Loricat (@VoosieVooters) reported

    @gmattthews77 @Xplornet I have not heard of anyone around here getting better service from upgrading with Xplornet, just a bigger bill each month. Xplornet keeps sending out the adverts and emails on a daily basis though, trying to convince people.

  • briellemartens Brielle Martens (@briellemartens) reported

    Ever since my internet provider got bought out by @xplornet my wifi has gone to absolute ****. I ******* hate xplornet

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @Xplornet You know what doesn't deserve the term hidden gem, right? Drumroll please.... Your service! (I bet everyone reading this totally didn't see that coming.)

  • MIchelleP8844 DingDongTheRatIsDead (@MIchelleP8844) reported

    @Xplornet Are you having trouble in Flamborough this morning. My internet service is more horrible than usual.

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