Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Montréal, QC 15
Edmonton, AB 11
Halifax, NS 10
Calgary, AB 8
Ottawa, ON 8
Winnipeg, MB 7
Caledonia, ON 6
Vancouver, BC 4
Kitchener, ON 4
Grande Prairie, AB 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Mississauga, ON 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Brampton, ON 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Charlottetown, PE 1
Flin Flon, MB 1
White Rock, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet I don't think we have unreasonable expectations for internet service. Xplornet just doesn't provide any level of usable service after you are through the "trial" period. I am waiting for Starlink too.

  • RichardSkermer Richard Skermer (@RichardSkermer) reported

    @CCI_Wireless for the love of all things holy, can someone please respond to my QoS issues? I've been patient since February. It is even worse post @Xplornet purchase. It is almost like you want me to churn? Sub 2Mbps is unacceptable when I pay for your top package.

  • lewisbron Lewis (@lewisbron) reported

    @Xplornet your internet is so **** I have to put in my schedule three days ahead of time to check my email so I can give Xplornet a enough time to ******* load it. If I wanted to download a new game that just came out the earliest I would be able to play would be 30 days later

  • SandraSteeds Sandra Steeds (@SandraSteeds) reported from Brant, Ontario

    @Xplornet I have family in the US and Europe. I’m desperately trying to connect with them over internet. It may be the last time for some. We have been down or slow for months. It’s not all about money. Please improve the Xplornet service and speed. Thanks 🙏🏻

  • AtTheDogPatch Hurry Up @SpaceXStarlink (@AtTheDogPatch) reported

    Tried to stream NFL Thursday Night on Amazon tonight. Not possible on my @xplornet “HighSpeed LTE”. Please hurry @SpaceXStarlink Let more of us subscribe. @JustinTrudeau develop a support to make initial purchase affordable.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Dear people of PEI, Don't use xplornet. Signed, Disappointed Customer

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    When you call @Xplornet support an hour ago and the estimate says 22 minutes, you realize all aspects of their business are really slow, not just the Internet service itself. I wonder if @APLenehan uses his own services or if he uses a legitimate ISP.

  • lewisbron Lewis (@lewisbron) reported

    because of how ******* slow your download speed is. If I want to watch a 2 minute long 1080p video on how to get faster internet I would have to wait a whole ******* month for that video to load and just for that video to tell me that if I have Xplornet to just lose hope

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    How is it that Google Assistant is completely non-functional, Twitter is completely dead, yet I can watch a show on Netflix no problem and YouTube will let me stream a video at 7mbps? Then I do a speed test and my connection tests <1mbps. This makes no sense @Xplornet.

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Not pictured here: Anything to do with xplornet. Reason: They're running really low on those decade old tweets that said good things about their internet service and don't want that well to dry up too fast.

  • windypopfarm Tyler Burns (@windypopfarm) reported

    @SilverStarAg Is that the 25Mbs plan? All I know is that everyone switched to Xplornet out here and it all went to crap. Now I’m back to access and it’s smooth sailing again.

  • lewisbron Lewis (@lewisbron) reported

    If I was the ceo of Xplornet I would live in fear everyday hoping my buyers don’t burn down my house. If I worked for bell or Rogers or even Shaw I would be ashamed to be in the same category as Xplornet and Xplornet shouldn’t even be in the same category

  • VoosieVooters Loricat (@VoosieVooters) reported

    @m3t4lw01f @Xplornet They are horrible. The only thing they do well is take money.

  • KMal_T8N Kevin Malinowski AB expat in ON, involved in both (@KMal_T8N) reported

    @SpaceXStarlink @elonmusk is there any way to access the beta other than the email submission on the website? We are currently subscr to TBaytel rural DSL 2 Mbps if lucky, Xplornet Satelite that gives us 2.5 Mbps max if lucky awful latency, and an LTE hub data package. $400/month

  • brettjpetch Brett Petch (@brettjpetch) reported

    "This announcement positions @Xplornet to begin 5G deployment in rural Canada this upcoming summer." *groans when it takes 10 years before upgrades are completed, and the network can't support 4G speeds already...*

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