Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

Less
More

xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 32
Toronto, ON 31
Halifax, NS 17
Edmonton, AB 16
Calgary, AB 14
Rapide-Danseur, QC 6
Regina, SK 5
Winnipeg, MB 5
Ottawa, ON 5
Gatineau, QC 4
Dieppe, NB 4
Grande Prairie, AB 4
Brampton, ON 3
Kitchener, ON 3
Fredericton, NB 3
Pictou, NS 3
Mississauga, ON 2
Milton, ON 2
Dartmouth, NS 2
Guelph, ON 2
Moncton, NB 2
Hamilton, ON 2
Westerose, AB 1
Chatham, ON 1
Napanee, ON 1
Bedford, NS 1
Edmundston, NB 1
Airdrie, AB 1
Provost, AB 1
Smithville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • rsternat1 Can Am Rider (@rsternat1) reported

    @bkives Just canceled my Xplornet, replaced with StarLink, 800 times better and it’s kind of cool that I’m supporting a future mission to Mars. Cost was only slightly higher, but the results are well worth it ! I think the Premier is again investing in a poor solution. He should compare.

  • Chinesemarc Marc *** (@Chinesemarc) reported

    @WinnipegNews Highly questionable as Xplornet has been a terrible service provider for many in the Lake Winnipeg area.

  • RobDirtSkin Rob Skinner (@RobDirtSkin) reported

    @Xplornet @trubesb Don’t waste your time, Barb. We are having the same BS issues. Lie after lie after lie.

  • Mullin_95 Mayor of Thunderhill (@Mullin_95) reported

    @jcalder1983 Holy **** are they idiots , did they not consult anyone about any of this ? Yeah we want improved service but Xplornet is already maxed out without an expansion.

  • tygeisler Tyler Geisler Monkman (@tygeisler) reported

    @bkives @Xplornet internet and customer service is complete trash. They advertise you'll get a certain speed and then you never get that speed and they don't care when you call them out on it. Awful internet

  • benlucier Ben Lucier (@benlucier) reported

    @BenKlass @EvanGetson Don't tell me. If government money was to go anywhere, they should give it to Starlink. Xplornet has already demonstrated its inability to provide a decent service, but even worse-- I've heard horror stories about their abysmal customer service.

  • apocolypse669 Darth Pocolypse (@apocolypse669) reported

    @Xplornet wow someone farts and your service goes down. so annoying so unreliable. my son has missed school because of this garbage service

  • rob_quail Rob (@rob_quail) reported

    @Xplornet no internet; modem is dead. Two days without any movement on my work order; no service, no call from dealer. This is unacceptable!

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @missgaley Yeaaaaah. Xplornet is uh, slow. lmao.

  • alfmckim Steve McKim (@alfmckim) reported

    @andrewmead73 @Xplornet I had no choice until I started my own service. Daily interruptions, data caps, and minimum term contracts. This deal was completely tone deaf by the govt (are we surprised) and is going to hurt smaller local providers who use Hydro Telecom to provide good, reliable services.

  • ChrisDca ChrisD.ca (@ChrisDca) reported

    @Woofers_MB I asked. No cost incurred to Xplornet, but they will reimburse MB Hydro if the Crown corporation incurs cost to operationalize the network to them.

  • CowInverted InvertedCow (@CowInverted) reported

    @jbondguy007 @Xplornet don't worry you will be safely back under your "Up To" Mark within a few days. I am sure they are glad that you pointed out the oversight as they cannot have rumors getting out that they supply "quality" or "service", even on accident.

  • the_truth1234 The Truth (@the_truth1234) reported

    @ctvwinnipeg The provincial employee that made this decision has clearly never had Xplornet internet before. It’s brutal. #TheTruth

  • AshleyPurvisfit Ashley.purvislife (@AshleyPurvisfit) reported

    @Xplornet No point as we were told everything on our end is fine it's just your lack of towers and service

  • brittrlynn Britt Lynn (@brittrlynn) reported

    @bkives What if we are currently underserved by Xplornet? All comes down to competition: if there is none, rural will continue to pay exorbitant amounts for ****** internet.

Map Check Current Status