Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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xplornet Hero Image

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
Montréal, QC 14
Edmonton, AB 12
Calgary, AB 9
Ottawa, ON 9
Halifax, NS 9
Winnipeg, MB 6
Caledonia, ON 6
Mississauga, ON 4
Vancouver, BC 4
Kitchener, ON 4
North York, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Brampton, ON 2
Gatineau, QC 2
Grande Prairie, AB 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
Creston, BC 1
Maugerville, NB 1
Hearst, ON 1
London, ON 1
Saint-André-Avellin, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Edwards_Band EdwardsBand (@Edwards_Band) reported

    Shout out to @xplornet. Once again, your crap service is preventing me from streaming an important video chat. You guys are the most pathetic excuse for a company. Ever. EVER.

  • txwikinger_ea txwikinger 🇺🇦 💉💉🐕‍🦺🐕‍🦺🐈🐈‍⬛🌲🌳🇺🇦 (@txwikinger_ea) reported

    @Xplornet @XploreMobile Get your ****** network fixed. You have the worst outage rate in the world. Even in #Ukraine there is better Internet

  • justushickey Justus Hickey 🇨🇦 (@justushickey) reported

    @AdamJPfeffer Ive been unable to cancel @Xplornet after getting starlink. I blocked them on my credit card. Their hardware is in my yard ready for pickup. I feel bad for their employees, but they cant go broke soon enough. What an absolute **** company.

  • ptskloostra Dave Kloostra (@ptskloostra) reported

    @Xplornet @FieldAgronomy21 I can't wait to get rid off Xplornet. Over sell the towers , and promote 25 down. here is about 5 on avg. I gave up calling you about it, cause nothing got better.

  • RAGlubis RGlubis (@RAGlubis) reported

    @AdamJPfeffer Yesterday I got the email that our Starlink system has shipped. 2 weeks from order to shipped. Cant wait to get it up and running and cancel 2 yourlink/xplornet services!!

  • ptskloostra Dave Kloostra (@ptskloostra) reported from North Perth, Ontario

    @INeededTheMoney @Xplornet @FieldAgronomy21 I wasn't quite that bad last night. I got really fast 1.7mb speeds. #givememy25ipayfor

  • SudioC Suzanne C (@SudioC) reported

    @VoosieVooters @Xplornet They still haven't called us back - so I'm guessing it won't be a problem for us since we can't sign up in the first place

  • XmedicNow Doug~E~Fresh (@XmedicNow) reported

    @AlexRuff17 my experience with @Xplornet was horrible customer service. took days to respond to issues with reception problems.

  • drone_spray Drone Spray Canada (@drone_spray) reported

    @AdamJPfeffer We got ours a month ago. Just a little over 1 year wait from deposit. Now I want more when they have roaming enabled for each drone truck, hopefully they can keep rolling them out and get rid of xplornet's monopoly. Feels good to cancel 2 accts after years of agony with them.

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @SudioC @Xplornet ...to a more expensive package to have any internet at all. Miraculously, as soon as that happened, the original tower was fixed. This was two days after I switched, and no option to switch back to the original service, and no guarantee the new one would be better. I feel ...

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @SudioC @Xplornet ...it was a deliberate move by Xplornet, but can't prove it of course. My new and more pricey service still gives me crappy downloads and latency. No better than before, except it hasn't disappeared for over a month....yet. Hope you have better luck.

  • ScottMoffatt21 Scott Moffatt (@ScottMoffatt21) reported

    Day 80 of Thanks… Today, I want to talk about internet. Chris Cope is a Economic Development Officer at the City and was instrumental in that initial Xplornet agreement just before my time. Since then, he has always maintained focus on opportunities for improved service.

  • CowInverted InvertedCow (@CowInverted) reported

    @Xplornet or in another way: You just got an ugly eyesore tower shoved on the scenic areas of your neibourhood, So you can now enjoy the unstable , unreliable and overpriced "Up to" Speed of 50Mps OR LESS. Or you can contact @SpaceXStarlink For highspeed unlimited internet

  • SmittysMusic spinoza’s god (@SmittysMusic) reported

    @AnthonyLacavera There’s always Freedom. It will have to be unloaded for the Shaw/Rogers deal to proceed. You’ll have to get past xplornet I think. We need to open our market to US cellular companies…that would change everything and should help the ridiculous federal subsidies

  • Hardcorepips Dwayne Sydor (@Hardcorepips) reported

    @TerryHyra @DTimchishen @Xplornet It is a glorious day, wait till they have you on the phone, and continuously offer you low rates to try and keep you as a customer. They will try to tell you that Starlink customer support is terrible. Took almost 3/4 of an hour for me to cancel

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