Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Montréal, QC 16
Edmonton, AB 11
Halifax, NS 10
Ottawa, ON 9
Calgary, AB 9
Winnipeg, MB 7
Caledonia, ON 6
Kitchener, ON 5
Vancouver, BC 4
Brampton, ON 4
Grande Prairie, AB 4
North York, ON 3
Mississauga, ON 3
Regina, SK 3
Middle Sackville, NS 2
Cambridge, ON 2
Midland, ON 2
Olds, AB 2
Chatham, ON 2
Steinbach, MB 2
Dartmouth, NS 2
Gatineau, QC 2
Milton, ON 2
Rapide-Danseur, QC 2
Orléans, ON 2
White Rock, BC 1
Okotoks, AB 1
Stratford, ON 1
Saskatoon, SK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • tlsaloranta tsaloranta (hän) (@tlsaloranta) reported

    @JacquiDow1 @pgoodfellow @OrbitStudios I used to enjoy spotify when I had good reliable internet, but I moved to rural SE Ont where Xplornet is the only option...and it sucks.

  • Trvlrgirl64 LEW (@Trvlrgirl64) reported

    @Xplornet Please let me know if there is a problem with the Ste Genevieve tower in Manitoba. I have no connection. I also do not have 43 mins+ to hold on the phone. In the interest of better Customer Service, please consider updating your website with Issues and Outages.

  • EdgeInnovations Edge Innovations Inc. (@EdgeInnovations) reported

    @Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is almost unusable. I'm paying for your highest speed plan. This shouldn't happen.

  • nielsernest Ernest (@nielsernest) reported

    @Xplornet Tried that several times already. Same pathetic excuse each time: too much network congestion. Don't sell more subscriptions than you can handle. #xplornet #poorservice

  • blackdeath220 Pete Traina (@blackdeath220) reported

    @Xplornet is Caistor centre down?

  • RektifyCrypto Rektify (@RektifyCrypto) reported

    @dat3010 @thunderf00t Yes, Xplornet is probably the worst company I have ever had to deal with. Additionally I had to run a VPN to avoid their periodic disconnections for using a streaming service like netflix or youtube. I am beyond thankful for Starlink, even if Elon is a snake oil salesman.

  • rliwczak Rickdiculous (@rliwczak) reported

    @Xplornet how long will you be down this time . 20 mins west of Didsbury.....

  • ggkavana Glenn Kavanagh (@ggkavana) reported

    @KenJKavanagh @Xplornet Have they tried doing any trouble-shooting remotely?

  • _lukemunro Luke Munro (@_lukemunro) reported

    @Xplornet @Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is unusable. I'm paying for your highest speed plan. This shouldn't happen.

  • KenJKavanagh Kenneth J. Kavanagh (@KenJKavanagh) reported

    On Day 7 by some quirk, internet worked but gone again this morning of Day 8. Warning re @Xplornet Their sales pitch of good service is a lie! 13 days 4 a service call is unacceptable.

  • theloudlady Catherine Hernandez (@theloudlady) reported

    We have to invest in an unlimited mobile hotspot for now while we wait for our Starlink satellite service for later this year. I have tried execulink, vmedia, kwic, storm, xplornet, kos, Rogers, Bell, Teksavvy, Cogeco.

  • lakin013 Just Dee, but 3x Pfizerized (@lakin013) reported

    @Xplornet any idea why the internet keeps going out near Gwynne,AB? Service has sucked for years so we don't even bother with tech support anymore. We shouldn't have to reset our router multiple times per week. We've changed routers several times as well

  • ShaunHansford shaun hansford (@ShaunHansford) reported

    @Xplornet Any plans on upgrading services in prairie provinces? Speeds are painfully slow at peak times

  • SONIC_DOT_EXE ŞØŅÎČ.ĘXÊ (@SONIC_DOT_EXE) reported

    If you live in Canada and are moving and there's only one choice for a wifi provider called Xplornet don't get it. I've had it for a year and they promise good service (which is a ******* lie) DO NOT GET IT. It is very slow and if there is more than one thing on it goes ******.

  • cpwcsk Chad Peters (@cpwcsk) reported

    @Kotyjo Starlink is life changing. Updates don't take 2 days and destroy your data cap. Xplornet is one of the worst providers out there.

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