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Xplore

Xplore Outage Map

The map below depicts the most recent cities worldwide where Xplore users have reported problems and outages. If you are having an issue with Xplore, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 7
Montréal, QC 19
Halifax, NS 9
Moncton, NB 4
Toronto, ON 31
Winnipeg, MB 13
Nepean, ON 1
Fredericton, NB 1
Calgary, AB 11
Toronto county, ON 3
Edmonton, AB 14
Saskatoon, SK 3
Dartmouth, NS 1
Grande Prairie, AB 6
Red Deer, AB 2
Pugwash, NS 1
Brant, ON 1
Orangeville, ON 1
Dieppe, NB 2
Annapolis Royal, NS 1
Vancouver, BC 2
Lucan Biddulph, ON 1
Burnaby, BC 1
Guelph, ON 3
Cambridge, ON 2
London, ON 1
Regina, SK 1
Longueuil, QC 1
Brampton, ON 3
Thurso, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Alternative explanation: These people use Xplornet that never works. These people used to hitting send 9 times for everything. A product of their "world Class" Canadian Communications. This is likely the best explanation and "OpenMedia" was honest enough to show it. #CRTC

  • apclaus
    All In (@apclaus) reported

    @xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸

  • RyanMor83438655
    Ryan Morey (@RyanMor83438655) reported

    @xplore_ca internet down Minburn tower 2 days ago most of the day, yesterday most of the day and this morning still. Asking what others have … where do you post outages so we know what is happening?

  • The_RealestReal
    Mike Gazzola (@The_RealestReal) reported

    @xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now

  • JasonDeath187
    Death (@JasonDeath187) reported

    @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

  • tetrje
    jerome tetreault (@tetrje) reported

    Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

  • RinkGuyD
    RinksGuy (@RinkGuyD) reported

    @Xplornetsuppor1 @BlondeBigot11 Not sure if you chose Xplornet Support ironically or not... The single worst ISP ever. Could just be you're retarded.

  • Tybernicus17
    Tybernicus (@Tybernicus17) reported

    @LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Bro worst internet in history of canadians. Id rather have bell or rogers with a CAP. #xplornethasthirdworldinternet

  • atomic_hydra
    AtomicHydra (@atomic_hydra) reported

    @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

  • CJH39493411
    CJH (@CJH39493411) reported

    @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

  • McneiceKelly
    Kelly McNeice (@McneiceKelly) reported

    @Xplornetsuppor1 @mario4thenorth Btw you are giving xplornet a bad name. I love Starlink. Never a problem.

  • SirFrancisBac20
    SirFrancis Bacon (@SirFrancisBac20) reported

    @xplore_ca Pull it down

  • shannbil
    Shannon Bileski☈ (@shannbil) reported

    @annoyed_wpg @xplore_ca Google the CA Manitoba lawsuit. Wish I hadn't thrown away all my records of how ****** the service was before switching to Starlink. Oy!

  • tecnogreen
    Oscar Diaz (@tecnogreen) reported

    @xplore_ca, when will you guys restore the Internet service in Standoff? No service for almost 24 hours? I called support and left 3 VM, and no update so far.

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