Xplore outages and service status in Castor, Alberta

Problems in the last 24 hours in Castor, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Castor, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brandon Murphy (@brandonmurph10) reported 7 minutes ago

  @xplore_ca . Absolute embarrassment. How do you take money from ppl that you can't provide the service too? Every excuse in the book yet nothing changes. Keep taking that money you thiefs #scam

• 
  Allan Wilson (@uncleal13) reported 8 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  divine bovine (@divinebovine1) reported 12 minutes ago

  Our Xplornet is almost 1/10 the speed of dialup tonight. Fix your **** or prepare an exit strategy.

• 
  Hugh G Rekshun (@ThirtyStone420) reported 12 minutes ago

  @djhaubrich You don’t actually have pay for their service calls. That’s just another way they try to suck more money out of you. Just don’t back down from saying no. They’ll fold. They always do. I was a Xplornet customer for 20+ years now I have @SpaceXStarlink

• 
  CJH (@CJH39493411) reported 13 minutes ago

  @xplore_ca Don’t care at all about your wishes, just provide the service we pay for, it’d be a Christmas miracle!

• 
  All In (@apclaus) reported 13 minutes ago

  @xplore_ca Hands down, this is the worst company I’ve ever had the displeasure of dealing with. With other options unavailable, I had to put up with paying for 25 MB/S service but only receiving 3 MB/S and almost no upload speed. I wasted hours on the phone with them…they don’t care. 💸💸

• 
  Gerard Cooke (@GerardCooke8) reported 17 minutes ago

  @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

• 
  Acura (@TheSmitefulOne) reported 21 minutes ago

  @b3almason @RachelNotley I have Xplornet. My neighbors have Starlink. We checked together. Both suck, however, many in the area have said their Xplornet signal became better when some users switched to Starlink. They are roughly the same, but nowhere near as good as fibre optic in the cities.

• 
  AtomicHydra (@atomic_hydra) reported 25 minutes ago

  @xplore_ca Its actually IMPOSSIBLE to meet any deadlines with this quality. Moving is not an option. This is not my problem. Its pretty sad when employees admit the over-crowed panels that customers are on.

• 
  Arjentine - Free of FFXIV (@Arjentine) reported 26 minutes ago

  Xplore (xplornet) Satellite speed's like water running through a clogged drain (except for if it's raining, in which case it just doesn't work at all -- also metered!). #learnfrommymistakes #theworstserviceinNS #atleast