Xplore

Xplore Outage Report in Castor, Alberta

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Castor, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Castor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Castor, Alberta 01/19/2026 12:05

January 19: Problems at Xplore

Xplore is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • MadsTS Mads Sandbakken (@MadsTS) reported

    @Xplornet Xpolitnet steals. I have had over 1000 dollar bills two months in a row due to lock down/home office and home schooling. The gave me 40$ credit. What a joke. Be very careful and warned, they will trick you and take advantage.

  • MATT627 Crumpy (@MATT627) reported

    Nothing really sets me off like trying to do something on the internet and only having the WORST internet on planet Earth at my disposal. Thanks @xplornet

  • trailhawk2013 cherokee (@trailhawk2013) reported

    @Xplornet UP TO is the key word. I live right beside the tower,I’m lucky if I get 25/3. You need to add more equipment to your towers instead of more people. You used to be good &now you are just money hungry. Charging people for a service call to fix your ****. I don’t own the equipment.

  • BlueSerenity15 Kaz 🇨🇦 (@BlueSerenity15) reported

    @barks_katherine @Xplornet I agree 100%. I’ve had to reset my modem 5 times since 9:00 tonight. Calling service is useless. Looking at Nexicom now.

  • trailhawk2013 cherokee (@trailhawk2013) reported

    @Xplornet Been there done that. Your technician even says you have too many people on the tower and it’s a cheap problem to fix but you won’t upgrade it.

  • Crimson734 637crimson (@Crimson734) reported

    @Xplornet is so **** rn 120 ping wont go down on my own server wtf

  • wordmusher colleen (@wordmusher) reported

    @Xplornet is there a major internet outage in Kawartha lakes area? I've had no access since 7 am

  • barks_katherine Katherine Barks 🇨🇦 (@barks_katherine) reported

    @Xplornet today is not a good day for you. Your lack of customer service is unacceptable. Your service is down and there is no proactive communication to tell anyone what is happening. Do you understand the importance of a great #customerexperience?...because this is not it.

  • Totalnick56 Nicolas Caporicci (@Totalnick56) reported

    @Xplornet my internet in and off... i’m paying for 50mb and barely get 2mb... this is awful....

  • stephenlrobson Stephen Robson (@stephenlrobson) reported

    I dont tweet often, but lately it seems like the only thing I have to tweet about is how bad the internet service is from @Xplornet - another wk of low speeds and intermittent disconnects!