Xplore Outage Report in Courtenay, British Columbia

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Courtenay, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Courtenay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Courtenay, British Columbia 12/05/2023 04:10

December 05: Problems at Xplore

Xplore is having issues since 11:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • cyndi_cossais Cyndi Cossais (@cyndi_cossais) reported

    @MarblesRick @Xplornet The service is terrible ... I can't wait for broadband expansion so I can take my business ANYWHERE else

  • comeaujo Jonathan Comeau (@comeaujo) reported

    Counting down the days until we have @SpaceX #starlink and can kick this sorry *** @xplornet internet service to the curb.

  • Dwhylehn slurs for tourists (@Dwhylehn) reported

    It's the second story and unfinished attic. Everything except internet and laundry is included. And it's only $785 /month. I have fibre op 100mb/s that's like $122 a month, it is also set up for xplornet. It gets cold in the winter, but I've run two space heaters with no issue.

  • 9a3tan G. H. (@9a3tan) reported

    @Xplornet Too little, too late. Your technology is outdated. I hope you have some new tech coming to compete with Starlink. The high ping and poor connection quality is not up to the 2021 standard.

  • WynnterB wynnterbloom (@WynnterB) reported

    @VoosieVooters @APLenehan @Xplornet Just because we live in rural Canada we should have to accept whatever we can get from ISPs? I have never achieved the level of connectivity I was assured when I joined. Zero reliability. Zero accountability. Zero concern for customer satisfaction.

  • 4mlm3 Maureen (@4mlm3) reported

    @Xplornet can we get an estimate for when service will be back up in Southeastern Ontario?

  • Feefyou Dan K (@Feefyou) reported

    @Xplornet - I have never seen such a dismal display of product and customer service in one. Just when you thought the big companies like BELL had a monopoly on terrible service, Xplornet has topped them. We upgraded our service only to get 1/2 the speed (not 1/2 the speed...

  • cyndi_cossais Cyndi Cossais (@cyndi_cossais) reported

    @Xplornet why is my connection still broken? Why after 12 hours there is no restore ETA???????

  • zack77614511 zack (@zack77614511) reported

    @Xplornet It’s been up for like 30 minutes now it back to being down won’t work anymore

  • zack77614511 zack (@zack77614511) reported

    I’m using ethernet on my PC and it’s still slow why am I not getting what I’m paying for I don’t even go over 40 down and 3 up @Xplornet