Xplore Outage Report in Fort St. John, British Columbia

Problems in the last 24 hours in Fort St. John, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Fort St. John, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ThatBadDad (@ThatBadDad1) reported 5 minutes ago

  Hey @Xplornet 9 hours we've been down now, and did you know that it takes 3:42 to just finish welcome messages. I spent over an hour on hold today already.

• 
  nairb (@hu90885856) reported 8 minutes ago

  XPLORNET did nothing to resolve their phone service problem and told me to resolve with BELL. A Xplornet manager was very unpleasant and would only say, repeatedly, "Is there anything else I can help you with?" I have had to return to BELL for a satisfactory phone service.

• 
  Pd_Lietz (@SpritePd) reported 9 minutes ago

  @Xplornet Why not try working. In Manitoba you told me too bad that my location fr sat is either Alberta or Ont. what bullshit. I need NEED location on server to be correct to get COVID/government /weather / or school and Health news. Explain.

• 
  Commissioner Miner (@fanCRTCProfling) reported 11 minutes ago

  @JeddorePhil @FrankReardon1 @Xplornet The download speed (5meg) is the min considered high speed. 1. The upload is bad. The minimum is 1-meg, you have 1/2-meg. For deaf people using visual 911 & other things, this doesn't pass. 3 & 4. Latency/Jitter is high, chances are u have dropped packets, normal with satellite.

• 
  Brian Moon (@Brian_Moon95) reported 12 minutes ago

  A rural Nova Scotia family with two young kids would love to beta test @SpaceXStarlink Tower based internet not an option, cell coverage weak and Xplornet slow at best. 👋

• 
  Adam Dupuis (@adogdupuis) reported 13 minutes ago

  @Xplornet my internet is not working please help

• 
  Commissioner Miner (@fanCRTCProfling) reported 13 minutes ago

  @mwest_ What do u mean there isn't 2 sides? I've met people w/ Xplornet, SSi, Iristel. Sure they are small, maybe not the best compared to fibre. But that's the thing, all these ppl want choice they don't want NWTel & are w. other players for a reason. Perhaps service differentiation?

• 
  m3t4lw01f (@m3t4lw01f) reported 15 minutes ago

  @Xplornet I assume the French words that should have gone along with this photo got stuck somewhere in your network and only the photo managed to escape.

• 
  wejitu ⌛️ (@JeddorePhil) reported 17 minutes ago

  @fanCRTCProfling @FrankReardon1 @Xplornet Could be. I live in Labrador and they emailed me telling me the sat I was on was shutting down in December and I should call them if I wanted to switch over. Installers due to come to community in short while. All new receiving equipment.

• 
  Dubbloseven (@Dubbloseven) reported 19 minutes ago

  95 mins on hold w/ @Xplornet last few times never called back on the call back option.