Xplore Outage Report in Hearst, Ontario
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Problems in the last 24 hours in Hearst, Ontario
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Hearst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Rob - Every child matters.
(@robdeutschmann) reported
So, I now have a service agreement I was never aware of, and 2 different responses from @Xplornet CSRs about the problem that is giving me download speeds of less than 1 Mbps and it's apparently been going on for a week. Stay tuned. I look forward to speaking with the /7
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Vick Raive
(@Theangryleaf1) reported
@Xplornet so if you only give us 5% of the service your promise in our contract does that mean I only have to pay 5% off my bill? Or should all your executives be put in prison for fraud and extortion?
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Rob - Every child matters.
(@robdeutschmann) reported
meantime I am having drinks with my neighbour, both of us 2 wks past the 2nd dose and I ask him about his connection. He is an @Xplornet customer. He's had problems all week and he was told by CSR that there were problems with @Xplornet equipment at Wellington water tower. /6
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Rob - Every child matters.
(@robdeutschmann) reported
So I have @Xplornet for internet access in @PECOntario just outside of Wellington. For the past few days download speed is usually less than 1mbps. Obviously no work or Netflix. Currently it's 0.26. I put in a call to customer service. The CSR tells me there is a problem at /1
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@Theangryleaf1 @Xplornet We ditched xplornet a couple of weeks ago at our cottage. The past year during the pandemic when we needed to work & study from home, we couldn’t spend much time at the cottage cuz xplornet hardly worked & was too slow. Now we pay less & have a fast reliable isp.
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Joe James 🍦
(@JoeJamesPop) reported
Damn you @Xplornet internet connection!! Trying to watch @disneyplus and a slow connection is one thing, but now an actual outage!! Three days in a row now!!!
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brandon smith
(@brandon90053725) reported
@RogersHelps @johnny4646utah @MjrPerrella people complain too much xplornet or bell would never apologize in the manner Rogers has xplornet would give me less than 5down on a daily basis everyday during peek times it would sometimes go down to kbps
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Ian
(@IanMcPHE7T2) reported
@Xplornet We live in the Brookville ON area. We pay for a 25mg download. It NEVER get anywhere near that speed with regular signal drops. 50 km from the core of Toronto! If Bell would run fibe here I would drop your “service” immediately. Over charged and under serviced. Brutal
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Anthony
(@antonio2435_) reported
@Xplornet Yeah I know but your satellite service doesn't offer unlimited download, which is mandatory for my household
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Rob - Every child matters.
(@robdeutschmann) reported
@Xplornet Things are resolved. The contractor was able to explain the problem and resolve it. Your CSRs were not able to adequately provide an explanation. It was apparent that they were unaware of what was happening in the field. You communication to clients was poor. /1