1. Home
  2. Companies
  3. Xplore
  4. High Prairie, Alberta
Xplore

Xplore Outage Report in High Prairie, Alberta

Why is my Xplore service not working?

No problems detected

If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in High Prairie, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in High Prairie, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • francine_legris
    Francine Legris (@francine_legris) reported

    @missycs84 @Teach_Laidlaw It’s high speed available I live way out in the country & have what’s called Xplornet satellite internet it is likely the slowest and worst internet in Canada… and my son can do online school no problem….. like ours is so bad we can’t even LOAD Netflix, let alone watch it lol

  • TH3PHEERLESS
    John Joe (@TH3PHEERLESS) reported

    @Xplornet Hi. I just need a 'yes' or a 'no' to this question, but I believe my LTE dish got turned by the wind (Or maybe a bird or smthg) and now my connection is kinda crap. If I contacted tech support to request a dish reorientation, would I be required to pay for it?

  • RevelstokeSign
    Peter Humphreys (@RevelstokeSign) reported

    @Xplornet Sorry, tried @Xplornet. Nothing but problems. On Starlink now and it beats all. You had your chance @Xplornet and you blew it. Starlink will eat you for lunch. Suggest you turn off comments. This Tweet will only promote Starlink.

  • merv_hillier
    MERV HILLIER (@merv_hillier) reported

    @Xplornet The internet service is awful in Sequin Township. I taught an online class tonight and the students said the audio was pathetic cutting in and out constantly. I pay $140 a month and there is no reliability. Is there another provider I can use? I need help for online teaching.

  • whiskeyfated
    WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet i would like my internet not to dip after midnight when i game if possible. Like every night. Every night. Otherwise lose another customer

  • _chark2020_
    Chark (@_chark2020_) reported

    @Xplornet Sssssssllllllloooooowwwwwwwwwwweeeeeeesssssstttttttttttt service ever. Worse than dial-up. And don't @ me to call your tech help. You need more cables, or towers, or whatever. Your issues are not user errors. Nice try though.

  • joeya1976
    JRA (@joeya1976) reported

    I can't wait for my @SpaceXStarlink to arrive. Unfortunately @Xplornet is my only option right now and it is absolute garbage. My daughter can't do her online learning as the internet is down as usual.

  • ameyaD16
    Ameya Dalvi (@ameyaD16) reported

    @Xplornet Your customer service is as bad as your internet service. They cant help me at all. Such a bad experience

  • MIchelleP8844
    DingDongTheRatIsDead (@MIchelleP8844) reported

    @xplornet has now sent 3 emails rescheduling a service visit I called about a week ago. I never even got a call scheduling a first visit. Customer support would be a complete joke if I wasn't paying so much for this ****.

  • SFLLCoach
    Jeno Horvath (@SFLLCoach) reported

    @kowalat I saw your tweet about Xplornet..could be 5 hours...wow. That sucks in this day and age. It could always be worse so do your best to have a good day.