Xplore outages and service status in Liverpool, Nova Scotia

Problems in the last 24 hours in Liverpool, Nova Scotia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Liverpool, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AtomicHydra (@atomic_hydra) reported 1 minute ago

  @xplore_ca @Victoriab1107 Its a trap no one can help you they just look at your device and say its congestion or there is nothing they can do. Every thing is fine here. Worst service in Canada It should be ILLEGAL you claim you can watch high quality streaming.

• 
  G. Louise (@Shuswapgigi) reported 4 minutes ago

  @MrStache9 We have Starlink and we like it. We live rural so our options were limited and what we had was very poor in both cost and effectiveness. Starlink was super easy to set up and works reliably well. It costs us $156 a month which is more that xplornet but I wouldn't go back!

• 
  Dean H. (@loopholefarms) reported 9 minutes ago

  @wheatiepete @Andrew_Dalgarno You know you are a garbage company when you have to rebrand. #xplornet

• 
  sean barry (@SimpleGear) reported 10 minutes ago

  @xplore_ca 10+ days without Internet and support cannot give me an ETA on restoration. What is happening? #majorfail #xplorenet

• 
  Jess (@JessGreenfield) reported 14 minutes ago

  @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

• 
  Moe G (@moegaultier) reported 15 minutes ago

  @xplore_ca Yeah right, and using rabbit ears and pots and pan to transmit from customer to customer…

• 
  jerome tetreault (@tetrje) reported 18 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  High Caliber (@RealHICALIBER) reported 19 minutes ago

  @PersonNotGroup @TheQuartering We got the same service Jeremy has (starlink) or we couldn't have done what he did. We found 52 acres WAAAAY up in the rockies, no cell coverage at all, but we needed internet of course. Xplornet was the only previous option, and not at all reliable.

• 
  Ginny girl ☯️ (@MJcalifornia3) reported 21 minutes ago

  @xplore_ca once again, my internet is down… has been all weekend. Once again, I’m on hold for over an hour AND I’m doing the work for them. Do I get the wages for doing the techs work? #xplore_ca sucks😑

• 
  Allan Wilson (@uncleal13) reported 27 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.