Xplore Outage Report in New Harbour, Newfoundland and Labrador
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours in New Harbour, Newfoundland and Labrador
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in New Harbour and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Xplore
Xplore is having issues since 02:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (5%)
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TV (%)
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Phone (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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JeanineBB
(@jnnbltr) reported
@Xplornet It would be SO nice if you invested more in customer service so there wasn't such an enormous wait every time that it's needed to call in for some help. The last 2 recent times I had to call in because our tower quit working it was between 40 minutes and over an hour waiting :/
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Trainer Gloria 🇨🇦 I❤️🇮🇱
(@TrainerGloria) reported
@DohfuVFX @Xplornet We just switched to a new provider. Much faster, $30 less per month, and works 24/7 whereas xplornet wouldn’t work every few hours snd when it worked it was usually much slower than we paid for. We couldnt watch netflix or work from cottage with xplornet, so slow/unreliable.
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InvertedCow
(@CowInverted) reported
@Xplornet my problems started when your garbage monopoly bought out the only valid competition and forced me to return to being your customer. And yes I have shared that opinion with the people who want you to mis manage the unused firberoptics 5 km from my house.
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bew
(@_brittwilson) reported
@sneaky_neaky_ @Xplornet They put my account (I have no idea how) in someone else’s first name. So all the account info was mine & they wouldn’t let me cancel because it wasn’t in my name. I was livid like how do you really **** this up & then not let me access MY account. With MY info 😶😶😶”policies”
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Frenchie
(@LavergneRobert) reported
@FrankReardon1 @Xplornet ? Is cell phone service as bad
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Karl
(@KarlSchwartz15) reported
@Xplornet Already a customer hoping this will boost our service! Lol
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Cory Gosnell
(@CoryRyanGosnell) reported
More horrible service by @Xplornet. Each time I call I get a different answer. Internet download speeds of less than 1Mbps (we pay for 30). Open work order assigned to the tech who was problematic last time (and still hasn't called). This is NOT customer service.
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Cory Gosnell
(@CoryRyanGosnell) reported
@agrifleming @Xplornet We were ok till about 2 weeks ago. Upload speed doubled, but download speed totally dropped. I've talked to three tech supports and told three different answers. Latency apparently is a problem and someone was suppose to call last week to come out...still waiting...
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Pamela Ross
(@plrsTweet) reported
it seems to me that @Xplornet should be giving credits for rainy days, since they KNOW their satellite systems are doomed to fail. @SucksXplornet Tell me again why the #nb govt subsidizes this garbage that still charges a hundred bucks a month for crap service? #nbpoli #cdnpoli
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busterflash
(@truebusterflash) reported
@Xplornet has to be the absolute worse rural internet provider. Always such ****** service. I can’t wait for @SpaceXStarlink