Xplore outages and service status in Niton, Alberta

Problems in the last 24 hours in Niton, Alberta

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Niton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Faguy (@fagstein) reported 13 minutes ago

  Having Videotron expand to Manitoba covers up for the government's failure in the Bell/MTS deal to maintain a fourth wireless provider in that province. Bell sold some MTS customers and spectrum to Xplornet, but Xplornet Mobile shut down last year.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 14 minutes ago

  @xplore_ca Over $100/month for service... this is unacceptable. I know that as soon as an experienced tech gets here, he'll be able to fix it without an issue and he'll shake his head when I tell him about what the last guy said. Same thing happened last time. Surely you can do better.

• 
  Jess (@JessGreenfield) reported 14 minutes ago

  @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

• 
  ⚜️ Juge Manny ⚜️ (@silenttrooperx) reported 17 minutes ago

  @Xplornetsuppor1 said Xplornet Support, Mark Carney's ***** drooping from his agape mouth.

• 
  Brandon Murphy (@brandonmurph10) reported 18 minutes ago

  . @xplore_ca you are an absolute joke. I would fold up that business and never say I was associated with them if I had any relationship with these scammers

• 
  Ally Bryant (@Eh_Bee_Sea) reported 22 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  Indubitably Tho (@IndubitablyTho) reported 23 minutes ago

  @preta_6 With Starlink, while not as fast as Telus fibre (right now), you can look forward to incremental upgrades in speed, and equipment, over time. I suggested to a client suffering with only the choice of Xplornet (crap speed + outages) switch to Starlink back in 2020. Installation couldn't have been easier and reliability of his Internet connection immediately stabilized. Everything has got better since, including being sent the latest hardware for free. Starlink's plans for continuously upgrading their satellite constellation were the deal maker for me - and should be for others suffering under Xplornet.

• 
  Syd_Vakarian (@Syd_Vakarian) reported 23 minutes ago

  @xplore_ca wow, you charge $75 for someone to come to my house to test and see if I can get service. and if I can't, then I have to pay the $75, but if there's service available at my house I don't have to pay the $75 for the test. what in the hell is that? Gross.

• 
  Death (@JasonDeath187) reported 25 minutes ago

  @xplore_ca I'm not sure you can help me, but my Xbox says to use IPV6. Is that available with your service and how do I go about getting it?

• 
  Based Canadian (@jasonforrest) reported 28 minutes ago

  @CBCNews Xplornet charges far too much. Please fix this.