Xplore

Xplore Outage Report in Richmond, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Richmond, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Richmond, Ontario 02/20/2026 15:20

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Richmond, Ontario

The most recent Xplore outage reports came from the following cities: Ottawa.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaOttawa E-mail
CanadaOttawa Internet
CanadaOttawa Internet
CanadaOttawa Total Blackout
CanadaOttawa Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • stephenlrobson Stephen Robson (@stephenlrobson) reported

    @dianapoulsen @Xplornet I have the same problem in Kawarthas with them, they can't take any calls, and their "support" email tells me they can't provide support via email!

  • ClarkHarrop Clark Harrop (@ClarkHarrop) reported

    @Xplornet Your customer service support is the worst and you don’t even respect your customers enough to tweet a major outage. Shameful.

  • jaycanjay Jay (@jaycanjay) reported

    @Xplornet Prepare to lose more than half your customers the moment starlink becomes available. Massive outage and not a single update or phone line available for hours. Not to mention we’ve had to restart our modem every single morning for the last month. Such a tone deaf company.

  • pcincognito Paul Chatten (@pcincognito) reported

    @Xplornet over six customers reporting "no internet " on Hilton tower! Please help us!

  • BlackwoodLucius LuciusBlackwood (@BlackwoodLucius) reported

    @Xplornet what excuse do you have for your poor internet service today? Snowing somewhere? Too cold? Not cold enough? Breezy? Too calm? Too sunny? Too cloudy? I'm sure you'll come up with something.

  • atomgoodwin has the worst internet service (@atomgoodwin) reported

    Hey @Xplornet why is my internet down? Trenton, ON region. Called your help line and there are so many people calling there was no room in the queue. Wow that's great service.

  • jpmitchcarp Mitch Carpentier (@jpmitchcarp) reported

    @Xplornet looks like your service is down across Ontario. Can you inform us of what the issue and expected resolution time is?

  • drack55 danno (@drack55) reported

    @Xplornet has your customer service guy left for the night? No internet connection here and the customer support phone number was a recording telling me they’re too busy and then hung up. Really?

  • Twinntech Dan Twinn (@Twinntech) reported

    @Xplornet well again you are down. Looks like the big pipe is down. Your not taking calls either. Don't worry dishy will be here soon

  • DawsonLamoureux Dawson Lamoureux (@DawsonLamoureux) reported

    @s_rich27 @Xplornet Make that nationwide lmao. Currently wondering if this is an intentional down or if somebody ****** the dog at hq lmao