Xplore

Xplore Outage Report in Smiths Falls, Lanark County, Ontario

No problems detected

If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Smiths Falls, Lanark County, Ontario 11/28/2025 13:55

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveNuss17 🇨🇦Dave Nussbaumer (@DaveNuss17) reported from Dunleath, Saskatchewan

    @Xplornet We’ve called too many times. We are done with your poor service. When better options become available....and they will because good business will see this as an opportunity...you will be fired.

  • KneehillCounty Kneehill County (@KneehillCounty) reported

    Feb 9 Council: Council directs administration to provide a letter of support for Xplornet regarding their application to the Universal Broadband Fund.

  • MIchelleP8844 Whatever (@MIchelleP8844) reported

    Internet is out for the second time in two days. I can’t believe I pay @Xplornet for this ****.

  • maggiecassella maggie cassella (@maggiecassella) reported

    @CRTCeng @Rogers @CCTS_CPRST I learned the hard way when you passed me to CCTS w Xplornet. They are a dispute resolution service & nothing else. I don’t need to be burned twice to waste more of my time. Apparently, there is no government agency that penalizes telecom/internet cos for bad biz practices

  • Fizzkid Don McKay (@Fizzkid) reported

    xplorenet suck @Xplornet . whats with the data caps???during a lock down. U money grabers

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    Number of times Nest has emailed me to say "your camera is offline" today: four. Thanks @Xplornet. Your service is the best at being terrible.

  • BaldurBarons Nyles Desrochers (@BaldurBarons) reported

    @farmwithuruski @smarchibald @GaryKin47287425 You must have a different xplornet than me. Wait 2 hours for them to do nothing is the customer service I got

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @OriginaIPenguin @Xplornet Any time something doesn't work as expected. Some days it's 10 times. Some days it's 30. I also set a continuous speed test for 12 hours every five minutes from time to time.

  • mjcboutin MJC (@mjcboutin) reported

    @Xplornet Still promoting your list service?

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    @harrbca Follow-up: He got it connected yesterday and so far he's happy with the speeds (ranging from 50-150mbps), but he's noticed that it does drop out quite a bit (four minutes of down time over a three hour period). That's still less downtime than our friends at Xplornet though so...