Xplore

Xplore Outage Report in Sutton, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Sutton, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Sutton, Ontario 01/15/2025 00:10

January 15: Problems at Xplore

Xplore is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (%)

    TV (%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet Called tech support and got the old, “Unplug your router...Oh that didn’t work? Then pay $120 for a service call, or add an extra $7.50 a month to you bill for the extended warranty, and then we’ll come fix the **** equipment we installed.”

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet Called tech support and got the old, “Unplug your router...Oh that didn’t work? Then pay $120 for a service call, or add an extra $7.50 a month to you bill for the extended warranty, and then we’ll come fix the **** equipment we installed.” What you guys do should be criminal.

  • DoubleEDad Tom Cox (@DoubleEDad) reported

    @KloepferJesse @Xplornet Have you plugged a laptop direct into the feed? I yelled at ours for a month before I listened and the issue was our modem.

  • JessicaDoyle Jessica Doyle (@JessicaDoyle) reported

    @chartreuseb As soon as the Starlink arrives. 5MB/s speeds with Xplornet are, awful. #digitaldivide #ruralinternet

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet You'd figure people wouldn't dump on your posts full of puppies, veterans, and nature, but this is how angry your customers are. And you continue to ignore it. Xplornet is a terrible ISP, avoid xplornet.

  • PensiTheSloth PensiTheSloth (@PensiTheSloth) reported

    @Xplornet Hard to believe that you still provide **** internet 💩💩

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    My daughter just asked me "dad, what was it like growing up in the 80s?" So I told her there was no internet. Just like being an @Xplornet customer.

  • lammy9661 Kevin Lamacraft (@lammy9661) reported

    @solar_chicken @drivermorr Not in a rush... at least I know with Xplornet to expect slow service at certain times of the day....🙄. Never been accused of being an early adopter!

  • Nick62289935 Nick (@Nick62289935) reported

    @Xplornet @TKC_1233 @xplornet, STOP THE LIES. You are not 'sorry'; if you were, you would fix the problem. You will not fix his issues by 'troubleshooting'. You will ask him to unplug/replug, tell him he was connected to the wrong panel, and then open your throttling for a few hours before reverting

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet Sounds like your service. 3 hours to download a 10 minute video. I’m so glad I don’t have your **** service anymore. Thank you Starlink.