Xplore Outage Report in Vankleek Hill, Ontario

Problems in the last 24 hours in Vankleek Hill, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Vankleek Hill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Semeniuk (@mikejsemeniuk) reported 10 minutes ago

  @Xplornet When we upgraded to the 25mbs, The first few days we got speeds around 10mbs ever since it has been averaging 1 to 2 mbs. I'm paying more for the same speed, and all xplornet tells me is that everything looks good on our end. that's not good service!

• 
  Metal Wolf (@m3t4lw01f) reported 11 minutes ago

  Rebooted and now it won't reconnect to the tower. @Xplornet I know I'm *kind of* a **** to you on Twitter, but do you think maybe possibly you could actually fix this? Three days ago I had the exact same signal and was getting 15-20mbps. Tonight I'm getting nothing.

• 
  abraham tio (@jazzhammer) reported 11 minutes ago

  @Xplornet what do i think ? i think your monopoly is over. also, if your support page says you'll respond to my email inside 48 hours, you should respond inside 48 hours.

• 
  Metal Wolf (@m3t4lw01f) reported 14 minutes ago

  Approaching two hours of being unable to reconnect to the @Xplornet tower after a reboot of their equipment. I'm absolutely amazed at the quality of their service. Nothing can compare to this!

• 
  Metal Wolf (@m3t4lw01f) reported 14 minutes ago

  @harrbca @Xplornet I finally filed a CCTS complaint last night. Their complete failure to meet even half of their advertised speeds coupled with these outages finally pushed me over the edge.

• 
  Metal Wolf (@m3t4lw01f) reported 14 minutes ago

  Does constantly bugging @Xplornet on Twitter count as "attempting to resolve my issue" as it pertains to the CCTS complaint process? I think tomorrow I will file an actual official complaint with them. I see them reach out to others to offer assistance, but not to me...

• 
  Metal Wolf (@m3t4lw01f) reported 16 minutes ago

  @harrbca @Xplornet I haven't been able to connect to the tower since last night. I see it connect, the status changes to 'network entry' on the cell I usually connect to, and then it disconnects and loops. When it's trying to enter the network the signal numbers are what they usually are.

• 
  Jasper Moneo (@MoneoJasper) reported 19 minutes ago

  @Xplornet Yeah say goodbye to your entire client base once Starlink becomes more commonplace. On the 50mbs plan my speeds are terrible, even before peak hours. Going to be happy to have another internet option.

• 
  Nick (@Nick62289935) reported 20 minutes ago

  @Xplornet @PabloOfficer @xplornet, you know that your aren't going to fix this through "troubleshooting". STOP LYING. Start apologising and backing it up with RESULTS. It's the only hope you have of getting Canadians to forgive you for what you've done to them all these years. #YourDaysAreNumbered

• 
  Penny Hainer (@penny_hainer) reported 26 minutes ago

  @Xplornet Our internet has been less than reliable for weeks now. When I talked to support they said they had no idea how long this maintenance will go on. I have been getting daily calls telling me to expect outages. Ridiculous considering the price we pay.