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Xplore

Xplore Outage Report in Otter Lake, Outaouais, Quebec

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Otter Lake, Quebec

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Otter Lake, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • malloveryy
    mal (@malloveryy) reported

    @mcleodtaylor1 @ShawDirect @Xplornet Yeah they don't offer service in my area 🙄 pretty annoyed my whole neighborhood got a flyer offering a great deal that we can't have lol

  • Johnny_TV2
    JohnnyTV2 (@Johnny_TV2) reported

    I am so ridiculously fed up with rural internet. Can't even do basic **** half the time because xplornet can't handle streaming ******* video if it's even functioning to begin with.

  • ByronDarlison
    Byron Darlison (@ByronDarlison) reported

    @Xplornet if you are having me wait 56 minutes to have someone offer me something better to try to keep me as a customer I have to wonder what are you thinking? This customer loyalty process is not going to warm me up to accept what you are proposing. The opposite actually.

  • Odog913
    Odog913 (@Odog913) reported from The Archipelago, Ontario

    @Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario

  • RBauhuis
    Robert Bauhuis (@RBauhuis) reported

    @MartinBowRiver @NewtAedes Can you check into anything you and CP can do to delay xplornet's planned demobilization of internet service into the NWT please? It will be a huge disadvantage to northern development. Thanks

  • Paterson135
    Paterson (@Paterson135) reported

    Hey @Xplornet keeping someone on hold for over 1 hour 21minutes is the one of the many reasons you suck so badly. Israeli cancel our damn account already. You’re holding customers hostage

  • JoHolypoker
    Jo Dee (@JoHolypoker) reported

    I have to give credit where credit is due. Xplornet customer service has vastly improved. @Xplornet

  • ByronDarlison
    Byron Darlison (@ByronDarlison) reported

    @xplornet the wait time for your loyalty department is 56 minutes. Can you explain to me why I have to wait 56 minutes to tell you over the phone that I want to cancel my account?

  • tksimpson
    Kirk Simpson (@tksimpson) reported

    Finally got my Starlink. Even on “better than nothing” mode it’s 20-40x better than @Xplornet. $3,000 paid to them over the last couple of years for the worst internet imaginable. Cancelling that service is going to bring me so much happiness.

  • Patrick_Hulley
    Patrick Hulley (@Patrick_Hulley) reported

    Customer for i dont know 7 plus years and this is how they treat me… @Xplornet