Telus Outage Report
Why is my Telus service not working?
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If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (26%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Vancouver, Calgary, Sherwood Park, Delta, Montréal, Edmonton, Brampton, Red Deer, Abbotsford, Winnipeg, Richmond, Hamilton, Burnaby, Fort McMurray and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Calgary |
Internet | |
| Sherwood Park |
Internet | |
| Delta |
Wi-fi | |
| Montréal |
Internet | |
| Sherwood Park |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@JozsefScott) reported
Telus 5G, more like 3G #slow
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R R
(@R1R1p) reported
@theprovince @TELUS Unfortunately, this is just false advertising. If @telus was at all sincere we would have coverage everywhere. The Princeton area during the Garrison fire and recent Knutson fire there was very little signal available. Otter valley, Highway 5a, and Hwy 40 still have NO service.
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There it is, MusicMonkey
(@MusicMonkey) reported
@TELUSsupport @TELUS I am an existing ADT by TELUS customer and wanted to add a smart thermostat to my account. I checked online and it says it's $5/month but when I called they said that's only for new customers and I would have to pay $180. The website doesn't say that. Help?
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AlisavandenBiggelaar
(@ColmerAlisa) reported
@TELUSsupport Sorry just saw this…so we are extremely frustrated with telus, between our mobile and home services we are now paying almost $500 a month for a service that constantly goes down…
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Gary Care
(@GarCare) reported
@telus When will you offer Disney+ as an app on your service?
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Maher
(@Maher66338991) reported
@TELUS the worst service ever for home security. The battery is dead and cannot arm the house anymore. Telus wont fix claiming the battery is chargeable to replace. This is to be reported to consumers protection as customers will stuck paying for a service that doesnt work.
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TELUS Support
(@TELUSsupport) reported
@LukhiHarshil Hi Harshil- This twitter account is for assisting Canadian clients of TELUS home or mobility services we do not have access to assist with payment issues for TELUS International team members or Contractors.
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albertarabbit 🌎
(@albertarabbit) reported
@TELUSsupport We have called our provider Mascon (a Telus company) every day for three days. They seem not to know how to fix it.
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Shauna
(@shaunalynne77) reported
@CalamityJayne4 In mid Dec Telus rolled out their 5G rural internet. It's unlimited which is a big change from their previous service. Covid did such a number on tower capacity so hopefully using their 5G will be a better rural solution than the regular hubs.
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Ken Bell
(@ironken999) reported
@WhistlerBlckcmb @TELUS What’s wrong with Fitzsimmons chair? Worst time imaginable for it to be closed!!!
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Simon Ali
(@SimonAli) reported
@TELUS your retention agent either hung up on me or I was disconnected, never to get a call back. I’ve also been given false info on my acct for 3 days. I want to cancel & move my service to Rogers in part of your ineptness
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𝙰. 𝙼𝚒𝚍𝚍𝚕𝚎 𝚂𝚞𝚛𝚗𝚊𝚖𝚎 🇨🇦
(@a_m_s_ns) reported
... I left Telus for their ****** service. But at least I could stream a 144p YouTube video!... or a simple audio file. Again, UP YOUR THROTTLED SPEEDS. I mean, Jesus, at least make them comparable to a McDonald's Wi-Fi!! ====
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Ken Wood🇨🇦
(@madhat53) reported
@TELUS new email server/process is horrible. No longer have access to my email file folder histories just wiped out gone. Customer since 1980s this is final straw all my devices with them since 80s now moving away to provider Bad serviceTelus I'd say to others ditch Telus
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obnoxious.ust
(@proudShibaOwner) reported
@JonnyCYKA @CStar_OW all of canada or at least BC where i live was capped at 10Mbps upload but one of the big isps Telus just moved over from cable/docsis over to a fibre to the home model and now they offer 1gbps up/down
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Alexis Sampogna
(@LeggoMyEggo_) reported
@TELUSsupport hey Telus, I haven't had stable internet in 6 days. Your tech who came out yesterday cut off my internet completely. I've been told it won't even be looked at for another 5 days. I work from home, I can't just take half a month off work while you fix this???
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brent dube
(@redeyewelder1) reported
@RobertC60906066 @CBCNews Yes it’s possible Trudeau still didn’t help enough small businesses but did help Telus Rogers that’s where most of $ went to big Corp while many claim he’s good for county I bet most $ went to Quebec Corp while we middle class will have to repay it all
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Bobby
(@rotag1976) reported
@Tim_Lade @jamespmcleod @EmmMacfarlane Problem is this has been attempted. CRTC rigs spectrum auctions so the big three get access first. Thay also make it near impossible to build new infrastructure unless you are Bell, Rogers or Telus.
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James Barlett
(@James_Barlett) reported
@linusgsebastian @LinusTech I have a OnePlus 8 and I have zero issues with DATA on Fido! You mentioned the issue with Telus on the WAN show!
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Vishal
(@Vishal47280407) reported
@TELUS did Telus have deta breech, getting calls from scammers pretending to be telus with lot of info about the customer
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Gary Michael
(@mthsmith) reported
Happy New Year @RogersHelps! Who handles shady dealers with false promotions? @BestBuyCanada refuses to sell the Rogers Pixel 6 Pro with 200 BB card blaming @Rogers for not providing stock and won't order it. Instead they want me to switch my entire family to Bell or Telus! #wtf
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🇨🇦 Heather 💉💉
(@Freddi) reported
@TELUS I am not happy with your Security side of the business... Why do you have support tickets on our dashboard if you are going to ignore them? Why are you charging me to come to fix your equipment? @TELUSsupport @AlarmDotCom
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Matt
(@acks99) reported
@TELUS @TELUSsupport no internet, tv or phone service for 4+ hours and no fix coming. Perfect way to wrap up a horrible 2021.
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Lissy the 🇨🇦 Blonde
(@lissyblonde) reported
@mikep75446070 @buckeyebob51 I have Telus, it is supposed to be unlimited texts, they are pulling some kind of sneaky crap. Husband will call and make it all better this week.
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Dai Manuel (he/him)
(@daimanuel) reported
from
Bowen Island, British Columbia
@TELUSsupport This will be my last phone from @telus — after 10+ years really was hoping for a better customer experience. Thanks.
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Marcus Greatheart MD MSW
(@DrMarcusG) reported
@LesliBoldt @DrRitaMc As a new-to-practice doctor, I got a landline as backup because I was paranoid I might miss something urgent when I was on-call. It rarely rang, and when it did, it was either spam calls or @TELUS trying to sell me some service I didn’t need. So basically more spam.
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FV_23
(@FV_2323) reported
@koodo How long until I get a self-service registration email? Whenever I try to manually sign up it sends me a Telus email (past provider)
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Robert Kemp
(@RobertWKemp) reported
@qcapital2020 @buccocapital @ekmokaya Cell service is similar. Telus, Bell and Shaw for the most part.
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Zachary Weeks👨🦼♿️
(@zacharyweeks) reported
Anyone else having @TELUS issues on the northside of #yeg?
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Jo King Of Comedy
(@jokingsworkword) reported
@RomainSandro @dawnclark6 " Hello....Hello.... OH Polar CRAP ! I can BEARly here you on this knock off Useless Telus Sellus Cell Phone I got from my eldest Cub for Christmas " 📱🐻 ~ Jo
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L8N_Music
(@L8nMusic) reported
My God, @TELUS, trying to add to my services via either your website or the My Telus app is such a brutally inefficient, inelegant waste of time, I nearly want to cancel my acct! I’ve spent so much time on websites buying things but yours is an utter nightmare! #Telus #Fail