Telus

Telus Outage Map

The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. If you are experiencing problems with Telus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Telus users affected:

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 169
Vancouver, BC 155
Edmonton, AB 141
Surrey, BC 84
Burnaby, BC 69
Kelowna, BC 46
Sherwood Park, AB 42
Toronto, ON 33
Victoria, BC 25
Montréal, QC 18
Red Deer, AB 17
Penticton, BC 16
West Kelowna, BC 15
Richmond, BC 12
Abbotsford, BC 11
Nanaimo, BC 10
Coquitlam, BC 10
Delta, BC 10
Windsor, ON 10
Brampton, ON 8
Langley, BC 8
Chilliwack, BC 7
Fort McMurray, AB 7
North Vancouver, BC 7
Winnipeg, MB 7
Cranbrook, BC 7
Okotoks, AB 6
Prince George, BC 5
Maple Ridge, BC 5
Lethbridge, AB 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CrazyLegLooch Michael Michelucci (@CrazyLegLooch) reported

    @Tonygeheran Yeah, and Telus is so much better? You have people that control other peoples accounts even if they have breached agreements, and been told they do not have consent, but what do i expect when they won't fix issues they know of that makes their security system garbage!

  • CDZ_999 Contactless (@CDZ_999) reported

    Don’t forget to check your bills. #BigTelecom will never tell you when your contract is up or promotion is up and’ll quietly start charging you more. #telus

  • NohBodhi Noh, Bodhi (@NohBodhi) reported

    @pressprogress @_llebrun Telus sucks. Ssome years ago, TELUS farmed out its call centers to places where people work for much lower wages. A year or so later, TELUS ran an ad campaign to keep Canadian jobs in Canada. Lying hypocrites!🤬

  • aldinsabic_ Aldin Sabic (@aldinsabic_) reported from Winnipeg, Manitoba

    @sxms_ My mom has been with Telus for over 20 years and I’ve been with them since ~2016. Never had any problems and my data stretches really far. When I went to West Hawk Lake last summer, my friends had no service, but I did.

  • Alan_G_Smith_BC Alan Smith (@Alan_G_Smith_BC) reported

    @TerryGlavin Yes. And too Bad Darren Entwistle @entwistled CEO, @Telus hasn't been brought to task for creating the cesspool of Evil CCP🇨🇳 Kleptocracy fawning he has/had going on his board. Funds still holding Telus but dropping FF companies. Friggin Bizarre. #CdNpoli #UyghurGenocide

  • georgeleonBC George Leon (@georgeleonBC) reported

    @TELUSsupport I am not finding any support. Optik box is not starting. Numerous calls to 611 and the amazingly inefficient digital assistant. The call back in 15 minutes is offensive. Get better. Ever since BC Tel became Telus the only thing that your good at is collecting money

  • arrrdeecee Onion on My Belt (@arrrdeecee) reported

    @GoopyFS @mental_gas @TELUSsupport Also, I shudder to think about the support for Telus Babylon

  • Seamusfera Seamus Fera (@Seamusfera) reported

    just has the most infuriating conversation with @TELUS Never had such terrible customer service. Very disapointing

  • kfisher60 Kelly Fisher (@kfisher60) reported

    @TELUSsupport @TELUSBusiness customer service VERY poor. Xfer to google mail took 3 hrs, 6 diff reps, 1 hang up & on hold 1 hr. And Telus bus was to have ended when changed phones but still there. Not happy AT ALL

  • ParodySheldon sheldon (@ParodySheldon) reported

    @imboblayton Does it pop up visually at all? It might be a telus problem if it looks like the call doesn't go thru at all

  • benlucier Ben Lucier (@benlucier) reported

    @davidcrow Telus or Bell. Rogers network has terrible pockets without coverage and their network is generally saturated. We’re in a similar area— I switched to Telus 2yr ago no problem.

  • CrazyLegLooch Michael Michelucci (@CrazyLegLooch) reported

    @Tonygeheran @gregobr I've tried in every way to contact you or Darren about the false advertising related to your HOME SECURITY, but it keeps getting intercepted. Been a customer of Telus over 25 years and am now treated like crap and can't even get updated equipment

  • darkness123899 dark (@darkness123899) reported

    @Richard_L_100 iPhone could become the biggest company in the entire universe if they release fully loaded with internet and it’s own cellular system . No more Rogers no more Telus damn

  • C_GalvanPaz Carlos E. Galvan Paz (@C_GalvanPaz) reported

    CANADA: Telus taps Ekinops to upgrade network with NFV, SDN functionalities. #telecoms

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    @AlsoKnownAs_AA @CarttCa @TELUS You seem confused by the current regulatory regime. Roaming tariffs don't apply. Rates for MVNOs are unregulated. (Are they regulated anywhere?) If you need further regulatory assistance, let me know. I can refer you to some very good consultants to try to help you

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