Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (69%)
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Wi-fi (11%)
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TV (8%)
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Total Blackout (7%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Mercier, Très-Saint-Rédempteur, Ottawa, Sherbrooke, Toronto, LaSalle, Kanata, Gatineau, Lévis, Orléans, L'Ancienne-Lorette, Kirkland and Saint-Mathias-sur-Richelieu.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Laval |
Wi-fi | |
| Montréal |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit something
(@_nkyt_) reported
@Videotron policies are disclosed about helix while canceling the service not while starting the service, worst ever service
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✰🅣🅡🅐🅟✰
(@trap514mtl) reported
@KunjTV @METZY_B @Videotron Actually BELL MTS my bad... Which MTS operates under the bell umbrella but it's their territory if that makes sense
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Matt Walsh
(@_MBW) reported
@Videotron No I haven’t restarted my entire phone to try and rectify the issue
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André Bourdages
(@BourdagesAndre) reported
It is really frustrating! I am trying to use Notion yesterday. Always broken down! I live in Canada and am with Videotron. @NotionHQ
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Alex Karabatsos
(@AKOvO47) reported
@Videotron hey, is there an outage in Montreal right now?
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Charlie Foo
(@CFouCFou) reported
@AKOvO47 @Videotron Yes there is, for 7 hours now and counting... the problem is not you, it’s your network...
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Manzolini
(@Manzo27) reported
@Videotron you guys need to wake up. Your customer service is more terrible than the Buffalo Sabres..
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DrDevil87
(@DrDevil87) reported
@Silversnack @MarcPDumont @Videotron Same. My damn app on my phone / computer is ahead of the feed on my tv. Ridiculous.
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Jean-François Mezei
(@jfmezei) reported
@benklass I believe Rogers-Québécor network sharing is only in Québec. At least it was when it was originally announced. May have been expanded since. Not sure if there is network sharing in Ottawa (which is a suburb of Gatineau to Videotron).
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Raman
(@Raman78795574) reported
@Videotron When we call them no body have the answer. Guys do you even have SLA??? . How are you surviving in this business ?? Is this how you treat your customers???. Who will compensate us for the work and $ we have lost just because of your system bug??? I NEED AN ANSWER
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Hilary's Millinery
(@HilaryMillinery) reported
I have been a customer with @virginmedia since #videotron days and I'm done with your **** customer service. Picking and choosing who you want to respond to.
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piantagrano
(@piantagrano) reported
@AKOvO47 @Videotron I called @videotron and they told me there is an outage in outremont area, not sure how large or how many people it affects. I havent had wifi since 2:30pm
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Sean Blahovici
(@blahovici) reported
@NotionStatus Notion is down here in Montreal, both on Wifi (Videotron) & 4g/LTE (Fizz)
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Lidless Blender
(@ffocd) reported
Did everyone else just lose @Videotron service again?
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Dana Bader
(@danabader01) reported
@Videotron @douzepont My internet is down this morning still. It was showing a yellow blinking light and still not working!! @Videotron so frustrating with work on a 9am.
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Alex Karabatsos
(@AKOvO47) reported
@fmesny @piantagrano @Videotron I had to step out but it was still down when i left like 10 minutes ago.
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lucckyvlogs
(@lucckyvlogs) reported
The customer service i received from @RogersHelps today, is exactly why i took 5 of my lines to videotron, unbelievable....so unfortunate that your agents don’t care anymore
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Raman
(@Raman78795574) reported
@Videotron “WORST COMPANY EVER”. There systems are full of bugs. They shutdown our internet 3 times because they thought we are moving to a new address. Its second day today that our internet is not working so we cant work.
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verbal kint
(@mtl_boredstupid) reported
@Videotron is there an outage?
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Pascale
(@Angelleena) reported
@CTVMontreal You know there is a problem when you can't sign in to the CTV website with @videotron but only with a bell media account. This is not fair and I still pay for cable where CTV is with @Videotron. Everyone should have access in Canada to the CTV website.
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Alex Karabatsos
(@AKOvO47) reported
@piantagrano @fmesny @Videotron Nothing on my end. Still down.
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Lidless Blender
(@ffocd) reported
@Videotron your internet service is down again. We were doing work catch-up from the hours we missed for a four hour block today. WTF?
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Dave Côté
(@Davesdere) reported
@Videotron 5 hours and internet is still down... I'm really close to move my business elsewhere
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Lynda Birch
(@lbirch51) reported
@Videotron Is there a problem because I have no internet service.
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Matt Walsh
(@_MBW) reported
@Videotron I think there is a issue with sms, I’m getting “unable to be delivered” but the other side is getting 3 copies of the text. Are you guys aware of this?
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Meghann C
(@Meghann_88) reported
@Videotron I’ve reset my terminal and I can still only see one tv’s pvred shows when I should be seeing two. Please let me know how to fix this problem. Thank you
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piantagrano
(@piantagrano) reported
@AKOvO47 @fmesny @Videotron Its still down for me, since 2:30pm. Anyone get any updates?
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Ankit something
(@_nkyt_) reported
@Videotron **** videotron, policies are disclosed about helix while canceling the service not while starting the service, worst ever
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Alex Karabatsos
(@AKOvO47) reported
@piantagrano @michelsakr @Videotron We called them this morning and oddly enough, it “fixed” itself right after we got off the phone with them after they said they were going to send a tech. We called them back to cancel the tech so we don’t get charged for him.
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Deadchamber
(@Deadchamber19) reported
@Videotron I've had high Ping/Latency Playing Online Games Yesturday & Today In Chateauguay, just Outside Montreal. Modem/Router restarts don't help. Is this due to the outage that's being reported in montreal?