Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 307
Laval, QC 19
Ottawa, ON 11
Toronto, ON 10
Gatineau, QC 4
Pierrefonds, QC 3
Lévis, QC 3
Saint-Eustache, QC 3
Québec, QC 3
Westmount, QC 2
Longueuil, QC 2
LaSalle, QC 2
Granby, QC 2
Boisbriand, QC 2
Stittsville, ON 2
Saint-Basile-le-Grand, QC 2
North York, ON 1
Saint-Luc-de-Vincennes, QC 1
Joliette, QC 1
Donnacona, QC 1
Boucherville, QC 1
Montréal-Ouest, QC 1
Mercier, QC 1
Très-Saint-Rédempteur, QC 1
Sherbrooke, QC 1
Kanata, ON 1
Orléans, ON 1
L'Ancienne-Lorette, QC 1
Kirkland, QC 1
Saint-Mathias-sur-Richelieu, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • goldenguy1972 Darrin Granter (@goldenguy1972) reported

    @lplafrance @shakenbridge Agreed 100%. You hold the sign up during the entrance, and after the match. The worst is when you can tell they are watching the videotron to see when to hold up their sign to make sure they're on camera(ie. on TV).

  • Videotron Videotron (@Videotron) reported

    @Newlevantine Hi Dev! Right under where you enter the password there is a "Forgot Password?" link to have a new one sent to you by email. One of our technical support agents by phone can reset it for you directly, you can reach them at 1-877-380-2611 or at 611 from any Videotron number -sms

  • ChronicsGe Crazy Greg (@ChronicsGe) reported

    @Videotron worthless piece of crap internet I've ever used! How can the receiver not get to my phone when I'm literally in my driveway absolute garbage company!

  • FL_MDD FeDD (@FL_MDD) reported

    @desjac01 Who owns Videotron again? And don't they have a streaming service?

  • chouette007 La Justicière (@chouette007) reported

    @LeHuffPost On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • HuntingBenjamin Benjamin Hunting (@HuntingBenjamin) reported

    Any other #videotron customers out there in #montreal just have their internet service wiped out for the day? @videotron

  • SanjeevMannan Sanjeev (@SanjeevMannan) reported

    False information on your website @Videotron. Tried reaching your technical support (which you claim to be (24/7), however it’s closed right now. Very disappointed with your internet service and support.

  • kwquinn Ken Quinn (@kwquinn) reported

    @chouette007 @mtlgazette What does this have to do with Bebawi? I'm a Videotron customer. Of COURSE they have my personal info

  • JPTorunski JP Torunski (@JPTorunski) reported

    @mrmoneymustache I tried with wifi (Bell and Rogers service), Rogers mobile and Videotron mobile with android and iphone, chrome on Windows PC and Mac os with safari

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Basically we have Bell, Videotron, rogers & Telus paying CNOC for #CRTC regulatory filings, hidden for a ~ year. People supposed to trust CNOC ever again as if they represent & are a voice for "independent internet service providers". They are lip flappers for incumbents.

  • chouette007 La Justicière (@chouette007) reported

    @CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • CathySt35873400 Cathy Stone. (@CathySt35873400) reported

    @acoyne Do not understand all of this,but one thing I do know is that as a Quebec resident Videotron cell phone service is Not available everywhere in Canada. 4 years ago was told this directly by Videotron .Guess this merger will change that?

  • ShawnGoldwater Shawn Goldwater (@ShawnGoldwater) reported

    @perreaux There you go. In my case, Bell not even knowing that the cable was cut led them to offer me a new modem - which had never worked properly despite years of my complaining. If I knew then what I know now I would have stayed with Videotron.

  • eduardorevuelta Eduardo Revuelta (@eduardorevuelta) reported

    @Videotron I can't wait until I move and then finally I can get rid of this **** thing you call internet... 12 years ago, back in Brasil (a third world country) I had a better internet than this. I thought moving to Canada I would have the best internet ever.. WRONG...

  • chouette007 La Justicière (@chouette007) reported

    @CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

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