Bell Canada Outage in Cochrane, Alberta

@Bell You did not keep your promise, you did not fulfill your commitments, I did the refund within 15 days, you did not do what is required. Your employees, your staff were very cocky They were rude No respect.

Hey @TELUS @Bell ... how bout you pull out your agreement with Huawei.. the one you lobbied the Harper government for and got. Take some accountability for this damn mess!

@Bell BELL SUCKS

@Bell_Support Bell phone line Customer Service: "Let me put you on hold for a minute while I investigate this"...... 10+ minutes later N O T H I N G 🤬🤬🤬🤬. Awful service

@Bell just had to wait for 45 minutes so this guy can tell me that I'd have to pay more. #wow #service

@JayBeeGooner @TELUS Yep, 100 down difference max which is pathetic. @Bell says they won’t charge a premium until March 31st. If it’s not GBps it’s not really true 5G.

@Bell_Support So apparently Bell calls it Advanced Messaging. But only picks certain phones to allow to have it. Funny Bell call themselves the best mobile network in Canada & then chooses who to provide features to. Perhaps it will be time to switch in Feb when my contract is up.

6 months of dealing with a @bell billing issue & I get 2 useless agents in 1 day. 1st one tells me to go to a Bell store to have them fix it. 2nd one tells me I have to phone every month to have a fee reversed that I shouldn’t be paying.... for the next 21 months 🤬

@CharlieAngusNDP @Bell_Support Hi, data costs less than pennies a month above what limited service costs. In many cases it actually costs them more to limit the data rather than make it unlimited. Wired and cellular. Needs Regulation. The public deserves protection from these extremely profitable companies.

@Xplornet please help me understand how the cost of our internet service in @RockyViewCounty has increased 30% in 2 years. The speed/service certainly hasn’t changed. I can get faster service tethering off my cell with @Bell #ruralinternet

@masonhastie @Bell I’ve never dealt with @bell as they really overcharged R’s cell phone bill when she had a feature phone. One more reason to never use them.

@CoachBombayy @Bell Back when they were Wind,the service was not good but since they got more towers and don't have to piggyback on other carriers,it's a lot better. You can get full service in most of Canada,also roaming is free on some plans

@MikeCous1neau @CoachBombayy @Bell I've never had a problem with Freedom,been with them for 10 years,when they were Wind Mobile then changed to Freedom

Looks like we’re set to leave @Bell as their phone support has been awful and they offer us the same pricing as those getting a plan for the first time despite decades with ‘em, great company! Am excited to get Unlimited now though

@Bell @Bell_Support so incredibly frustrated by getting disconnected for a fourth time trying to resolve a mistake on my bill. After 16 years with you as a cell provider I am being treated like garbage. No customer service, treated rudely by one agent and not close to a solution.

@Bell_Support you never address my situation

@twittem @Bell Yeah.. As much as Im waiting till June 20th... Im probably not going to Rogers. They screwed me over years ago. Never looked back from dropping their awful service

And #telecommunications companies wonder why they have a reputation issue...do better @Bell

@boozychef @scottdellinger @_LaineyBoggs_ @TELUSsupport @Bell More like $10 for this 25 for that and 75 for this other thing. They can really soak you on the one-time fees. If you never need to make changes or get help from a person it can be a lot less than the big 3.

@boozychef @scottdellinger @_LaineyBoggs_ @TELUSsupport @Bell I have a Rogers small biz plan. I thought I was going to cancel it but they've really stepped up their game so I actually signed a contract.

Been with @Bell for over a decade. Also was a dealer of theirs via Source Express until its closure. Call to see if they can do anything about rate plan (even reset my contract with same devices). It's literally 1/4 my current income. More or less refusing to help or give options

@lathaparticle @Bell_Support I just got off phone with level 2. They say outage in my area (Meadowvale) and will be back up sound 2:30am. Ugh.

@Bell_Support is there an outage in Mississauga?

@Bell 2hrs 23 minutes 6 customer services reps and placed on hold for a solid 35minutes and disconnected. You make it so hard to love you.

@Bell_Support Your spam catcher is broken again. Don't tell me that it is on my end as it isn't. I received 4 spam messages in a row. Please fix.

@Rogers & @RogersHelps 2 hrs today, 2 hrs last Friday on the phone w/6 agents from Customer service & Rogers preferred prgm. 6 emails. A dozen text msgs.AND still no phone, still not on the correct plan. Why did I leave @Bell again????

@Bell_Support I feel the only way that I can get my issue resolved is taking to the CEO and petitioning the monopoly that Bell has with the public. I have called and spoken with someone at bell support 10 times, had 4 tech people sent out over a 2 month time period and still no resolve.

@Bell_Support do you do cold calling? Just had someone call with an ‘offer’ told them I already have bell. Didn’t make sense they’d call existing customers. Is it a scam? He was quite rude

@Bell_Support land line has been down for >24hrs and therefore I have no internet either. Told this is a problem in the area but still no promises it will be fixed until 10pm May 12. When ppl work and do school at home how is this an appropriate timeline

@Bell_Support I have tried 10 times it did not help.