Bell Canada Outage

@Bell and if you think sending out a silly 1-5 scale asking how we did and then ignoring all feedback is customer service, then you might want to get a thesaurus look up the words customer and service and work your way back!! 😉

@Bell customer service, are you familiar with this concept!!!

Don’t mind the GIANT cable line hanging in the middle of the pictures. Thanks to @Bell it appears that may be a permanent fixture with their service... has been for almost 6 MONTHS!! Back to @Rogers 👏🏼🙌🏼👏🏼

@Cyco91 @Rogers @RogersHelps @Bell @TELUS No doubt! 15 year customer and they did absolutely nothing to try an keep me as a customer, just offered me the same plan offered and anybody, including new customers. Totally disrespectful and I’m done with these momo’s

@Bell_Support outage in halton. Was supposed to be fixed at 6:45 now 11:45. What the heck happened that it’s out this long. It’s been down since just after 2PM

@Bell you are useless. Three years and still issues. Seeing our lawyer next week.

@theACC It's not for the fans to ask their cable providers to carry the ACC Network. ACC and Bell you are responsible for your own distribution/ so far it's a flop. We pay for a special Package already with @Bell to get US College football / Basketball. Get us the fans @theACCDN

@accnetwork @theACC @ACCFootball @M_Ryan02 It's not for the fans to ask their cable providers to carry the ACC Network. ACC and Bell you are responsible for your own distribution/ so far it's a flop. We pay for a special Package already with @Bell to get US College football / Basketball. Get us the fans the ACC Network.

@Bell It's not for the fans to ask their cable providers to carry the ACC Network. ACC Network you are responsible for your own distribution/ so far it's a flop. We pay for a special Package already with @Bell to get US College football /Basketball.Get us the fans the ACC Network

@theACCDN It's not for the fans to ask their cable providers to carry the ACC Network. ACC Network you are responsible for your own distribution/ so far it's a flop. We pay for a special Package already with @bell to get US College football / Basketball. ACC Network get us access

Umm, work harder as you’re loosing a customer at the end of August now. @Bell and @RogersHelps both did it faster. Maybe they’ll answer support calls faster too.

So i decided to cancel the contract and go with another company @Bell. I went to bell and choose d a good plan and ported my phone number. SO Now here's what happened. my iphon X was not able to support bell sim card. So i asked the bell company that what is the problem, they

@Bell_Support you guys would think after meeting my account get hacked in January and someone moved phones in my name, that you guys would be more inclined to give me a data deal. Kiss this customer goodbye I’m gone

@randylennox7117 @Bell Have been getting the run around for months concerning a technical issue that hasn’t been resolved. Spent a day in Halifax to get this resolved but nobody showed to the appt! This is terrible service and I’m ready to switch providers! #bell #customerservice

@Bell Have been getting the run around for months concerning a technical issue that hasn’t been resolved. Spent a day in Halifax to get this resolved but nobody showed to the appt! This is terrible service and I’m ready to switch providers! #bell

@Bell_Support Will someone answer your internet technical support line. Been on hold for 20 minutes! 😫😩

I have now been put on hold and hung up on twice by @bell this morning. Frustrated by the lack of customer service.

@Bell just trying to cancel internet and telephone with bell Canada is MAJOR SURGERY'.. ALMOST IMPOSSIBLE TO ACHIEVE THIS...STILL WAITING on phone...battery about to go dead...what a bunch of BS THIS IS...waiting...waiting...cancelled tomorrow...or so they say...good riddance...

Hey @bell, when I receive a text AND email confirmation about a instillation TODAY and u don't show up, only to have it in ur system as scheduled for another day YET NOONE CALLS ME TO NOTIFY the change....thx for ur excellent customer service and screwing up my Say morning

Dealing with @Bell in this heat has to be the worst thing in the world. You guys suck. Thanks for changing my services without my authorization and charging me $20 more a month. Real stellar type of company.

@peterneal1 @Bell_Support The system for blocking unwanted callers needs to be improved, when we are paying for a landline service, I expect better service! As it stands, @Bell_Support ends up with metaphorical egg on their face. Duck egg. 😉

@Bell_Support If only I could get a deal on my phone plans like I have with Rogers, I’d switch to @Bell for cell service as well in a second.

@agourmetfarmer @Bell_Support The bundles are so bad and I confirmed that we are on the National Do Not Call list - no help! On Monday we will dismantle all of it and get outside internet. Despite long calls to @bell we are inundated with calls 24/7!

@Bell_Support Hi, I’m in crystal beach, Canada and my WiFi and Bell Fire TV app are not working. This has been a consistent problem for me and am looking for help

@TheCanadianMike @Bell_Support Yup - considering dumping all of it. Did it for a year a while back and didn’t miss it! Stupid habits.

@Bell_Support I can send a dm, but the main issue is the “ping” which at certain points often spikes from 250-1100 !

@Bell_Support ok, my internet connection is curren spiking very often as of yesterday afternoon and has now continued to thhis morning and I dont know what to do to fix this..

@Bell_Support Yes we did sent you DM and nothing has changed!!! Still no service and you asked us to call you at your 24hrs tech support and we are on hold for almost 30mins and no one has answered so far!!!

@Bell_Support Thanks for the 17 + year service @bell it's been a slice. Jk you're awful and have stolen my money for too long. Good riddance big phone company.

@Bell_Support Customer service wise I must say you suck on all fronts. Anyone. Including myself only stays because you are/have been familiar. I am however, getting tired of the 200 + bill every month because your staff cannot figure your shit out. Cancelling next month

@BellMobility boggles my mind. You have no one no one to answer your calls 24/7 as a multi billion dollar company. I wanted to pay my bill and you sucķkkkkkkk @Bell you are terrible! @TDBank_US knows how to answer a phone. Basic customer service ..

@ThatPandaDev Hi Ricky. If restarting the device won't solve the issue, please follow @bell_support and DM us your mobile number, 9 digit account number, last amount paid (nearest dollar) and date of birth on file. We'd like to look into it further.

@ThatPandaDev @Bell @netflix Service in Fiji is better!

i call shenanigans @bell: roaming 3g test using @netflix fast app 1.0-2.0Mbps (1.1 avg) over 4 tests... using my wireguard VPN back to sydney AWS (so UDP over the 3g) 3.1-5.0Mbps (4.2 avg) tested 3g/wg/3g/wg/etc so not like the network is likely to have a load spike or anything

Update: the customer was concerned about a service fee that wasn't mentioned by the salesman, he had no interest in ending his service or returning his modem at this time as he needs the service for work. Please PM @bell_support

@Paola_Dec1231 @CRTCeng @Rogers @TELUS @Bell I just got fibre optic service in my area. I cancelled my Bell home and got Voip. Went to Costco and replaced my wife's Bell cell with Virgin. My cell is next. After many years I will be totally off Bell.

@Bell_Support I called TransUnion customer relations, reached an automated message stating that these Bell Mobility 'NewTrade' (new account) alerts were result of Bell recently reporting account information to TransUnion (They clearly have been receiving a large volume of calls about it). 1/2

@Bell_Support Hopefully not, nothing has changed with my internet issues so far and I'm not that sure what I'm paying for.

Canadians deserve better. #EndTheMonoploy. Bell, @bell treat your customers better. #cdnpoli

@Paola_Dec1231 @CRTCeng @Rogers @TELUS @Bell Lol people don't do it. You'll end up with broken phones halfway,and rolling them into the next contract.

@SM0352 @Bell Same with Sony, but those will change as their distribution networks get unified and as they all continue to grow to meet their customer's needs But to your actual point it would be great for Bell to allow wholesale resellers to offer comparable upload speeds to they customers

@Bell_Support Any Fibe services issues in the High Park area. No connection to Internet or TV.

@Bell_Support ngl bell actually sucks lol

@Bell where do you even get your numbers. Your internet service is poor to begin with. How do you get off charging one of your customers $100 more than agreed in his contract, and then tell him that you can’t fix the problem for him

@Bell how is it that my friend called to fix his overcharge and not only did you not solve his problem, his bill is now $55 a month instead of $75

Hey @HuffPostCanada , are you interested in doing a story of Bell @bell scamming customers, cancelling features and then started charging them usage fees without warning them. I think this makes a good election story on some of the real issues Canadians face daily . #cdnpoli

@Paola_Dec1231 @CRTCeng @Rogers @TELUS @Bell Having a phone plan is voluntary. Cut the expenses. Cut out the TV package. Decide whether to go mobile or have home internet. Personal responsibility.

@copymiller @Bell @phoneclaim don’t buy insurance on our phones anymore. service is horrible and if I get lucky i might have a phone 2 weeks after I claimed it. My car got fixed faster than this.

@Paola_Dec1231 @CRTCeng @Rogers @TELUS @Bell I second the motion, especially in light of their abysmal service

@Paola_Dec1231 @CRTCeng @Rogers @TELUS @Bell When I returned to Canada I kept my U.S. Verizon phone. I have unlimited everything, including U.S. Nexflix which has a better variety than Canadian Nexflix and even with the exchange rate, its still way less expensive than any Canadian service.

@Bell_Support I’m at my wits end... been on the phone today for almost 50 minutes after an ongoing 9 month debacle of incorrect billing. I’ve been charged for two accounts I DON’T HAVE. Please help. I have IREQ #’s, Confirmation #’s along with employee #’s and dates to support.

@Bell_Support it's not OK that you just ran a credit check on my existing mobile account for no apparent reason. Looking into formal complaint options.

@ravdhaliwal84 @BBB_BC @Bell @Asurion You should. And let us know how they deal with it. I've always regarded BBB as mail-redistribution. They send your complaint to them, they send reply to you through BBB and everyone behaves as before. #SMH Vote #Bell out #elxn43

Someone should know more than that. Nothing bell Canada is doing either. I'm paying monthy premium and almost $400 for replacement device. Still no service. I think i made a mistake switching to bell. Thats how you deal with new customers.@Bell @Asurion @CRTCeng

@Bell stop ****** me for phone and TV service

@Bell_Support @Bell I can’t unlock my phone,they required me to have a mybell account for “security reasons”. Other carriers had no issues unlocking devices lol

@Bell @Bell_Support kindly tell your customer serv team to put notes on the profile once done on a call with a customer. Have to explain the whole thing again and again every time I call n still get no results. Worst Customer experience. Thinking of switching.

@Bell @Bell_Support could you please help me with my phone upgrade questions. Customer service puts me on hold and then disconnects my call. I have been on call with bell for abou 3-4 hrs of the day but no results. Been a Bell customer for 4 years but no one cares.

@CRTCeng I have been without voice service since 5pm EST. I am able to use data and text but not @FreedomMobile. This needs to be investigated and still don’t know why Freedom @rogers @bell and others had issues two weeks ago. I won’t leave but want an explanation.

@Bell is the worst