Bell Canada Outage Report

@Bell_Support I have been waiting over 1.5 hours on the phone for an issue with my account. Is your phone line closed for the night? Please help!

@dave1agar @Bell_Support The other issue is having the call dropped after you've waited 45 min.

@thinner1973 @Bell I got 3 emails as well from Bell, 2 welcoming me and thanking for purchasing a new cell phone. (I have had the same phone for many years) One thanking for my continued support. Haven't wasted my time calling. If there is an error on my bill, then we have a problem.

@Bell_Support After being on hold for over 1 hour, waiting for a customer service representative: "Due to unexpected circumstances, we are now closed - and CLICK" #hubbynothappy #customerservicefail #cantfixthiserrorourselves

@Bell_Support @Bell @Bell_Support really sucks

@Bell_Support One of the worst company in world not only in Canada please keep away from the bell

.@Bell_Support Thanks for your email. I was sitting on hold for almost 2 hours before seeing the Tweet about your email. NOT IMPRESSED!!! How about send out another email explaining your error. 2 hours of my life I’ll never get back #Bell

@Bell_Support @Bell 3hr customer service wait times to address a possible fraud is unacceptable get it together bell... I know I'm switching providers after this

@Bell_Support I paid off my full device balance last month was charged extra for that, now this month i am again being charged an extra 600$ for some deferred charges that don't even have a proper description. After putting me on hold the support declines my call. Pls help!!!

@ChrisWalkerCBC @Bell @Bell_Support I’m on hold waiting to talk to someone because I got the same email twice. If it is a fishing attack why is bell not sending out a notice?? This is why I hate the big telecoms. No support for customers to prevent hacking and spam.

What ********, @Bell_Support ? I did not re- up with you. What’s with the spam email thanking me for choosing bell and a new phone? FYI, you’re losing me soon. This is waaay past your third strike.

@Bell_Support I've been on hold for 2 hours... That is some support! Good job!

@Bell_Support @Tripleb2k1 This is causing a ton of stress for your customers. I wasted a hour on hold tonight trying to figure this out in complete panic. You guys need to make a statement acknowledging the problem.

why does @bell wifi suck so much. always so slow in my house especially upstairs omgggg

@Bell @rogers FYI. An apology from your customer service team is like a fart in the wind. I cant hold it, i cant use it, it doesn’t make me feel better, and smells like ****! Stop apologizing and start putting ur money where your mouths are.

@Bell_Support I've been on hold for 1h45min and I haven't spoken to someone yet, is there a outage or something?

My US friends don’t know how lucky they are with their cell phone bills. In 🇨🇦, The biggest service provider @bell charges $15 for visual voicemail on iPhone. $15 for Voicemail. That’s more than @netflix

@Bell_Support @StayHomeFTW This agent really needs to get with the program and realize there's a huge issue impacting tons of Bell customers getting emails about new devices.

@Bell_Support Why did each household member get these emails ? Was Bell hacked ? And does that mean our data has been comprised? I’m on hold now with your customer service

@Bell_Support No wonder. I logged in on Bell website and it said I had no service under my account. I mean WTF? Can you explain what happened?

@Bell_Support Called about a weird email and locked out of my Bell app. Was on hold for exactly 1 hour and the call dropped been waiting for a rep on chat for over a half hour and no help. Your ad campaign about how easy it is to get help from Bell looks pretty foolish now

@Bell Been on hold almost 2 hours trying to address a possible fraud in my account... cannot wait to cancel my bell service worst customer service and sales experience I've ever had

Wtf @Bell @Bell_Support new phones dont come with chargers anymore ? What a joke

@Bell_Support , how would you like to be a patient calling your doctor's office with a problem only to hear "this call cannot be completed as dialed"?

@cogecohelps @cogeco @Bell I guess will have use cell phone data to attend grade 12 chemistry today. Third day with no service

@Bell_Support Details for head office? Im livid. 43 days no internet, 20 no TV. Called every week to fix only to wait. Being charged for no service. Threatening disconnection if I dont pay for services I didnt have! Reimbursed 30 is ridiculous when loss is $253 confirmed by bell.

@Bell_Support was on hold for 3hrs befor giving up you are not here to help will be switching providers

@Bell_Support so no support because the office is closed? You are amazing!

@reillyoreilly4 @mapetersen @Bell_Support The email I received is from bell with links to bell's valid support page. Not sure the emails themselves are from fraudsters but somehow their system had major issues last night. Could have been from a hack I guess. Changed my password this morning.

@yousparkypants @Bell_Support No ‘oops’ email. Got disconnected from call. The online never connects me with an agent. Nothing but problems for two years. Ending soon. Hope more jump ship.