Bell Canada Outage

@Bell No, I am frustrated by bell offering speed packages in my area that I will never achieve. Why? Because the 1.5 GB speed will NEVER be seen because the Hub 3000 is Capped at 1GB, it's the Hub 4000 that will do it and has WiFi 6 as well, but they only offer it in Ontario & Quebec

Tried to explain the story and why I went directly to CCTS. I was shut down with a "I'm going to stop you right there, you should have called into Bell". Excuse you? I'm not calling Bell, waiting 30 mins, only to get the same reply we've gotten in the past 20 years. @Bell

For the past 20 years, we've been with Bell, not too far out of the city. We've called and complained about the slow service for multiple years, gave up eventually because the answer was the same every time. @Bell_Support

Paying $100 for 5mbit down is unreasonable. We cannot run on 5mbit down. Complained to CCTS and finally Bell is doing something. Contacted the person in charge of my case today and I'm extremely unhappy with his tone of voice. @Bell_Support

Worst experience ever with @Bell_Support contact me on that please.

Worst experience ever with @Bell_Support please contact me on for more information.

@Bell_Support @Bell Why is it my internet on dsl is experiencing 57 interrupts in any given 24Hr period? Daily! Still no resolution #Bell

@Bell_Support @Bell Well I’ve had interrupts and outages since 2016 which have recently got persistent and more frequent. 10 tech visits in 2022. 40.8V AC on my phone line this AM as measured by Bell. But still NO Resolution or call backs. #Shameful

Today a tech visited and inspected my lines-5th time this mon- and said there’s 40.8V AC on my line along with various bridge taps and end taps. Still no resolution. This has gone on since 2016. I have a 30pg file of documentation. Still @Bell refuses to return calls of fix it.

@Bell_Support I’ve had internet and phone line issues since Ap 19. One 24H period, 57 interrupts. Made 8 calls to technical auto, had ~5 tech visits. Your Area Supervisor James Hawkins refuses to answer my calm voicemails. What gives? #Bell_Service #Bell_Complaints #Bell_Support

@tiajoseph @Bell Here in the US you can contact your state’s Attny General and they can help. Often just a paper trail with them gets a vendor to do what they should. Good luck!

@LeFortniteJesu1 @Bell 5mbps would make sense, however, 5gbps is the fastest internet offered in Canada and isn’t available for most residential homes. Therefore it wouldn’t apply to this scenario. Could you please elaborate on what I’m not understanding? Not trying to be rude.

@Bell_Support 5G in the Gordon Head area of Victoria BC for the past few days is almost unusable. When working, latency is very high and speeds are very slow. Had to drive to a different area just to send this.

@arkade_arak @Bell It one hundred percent does you just either didn’t read it or you’re stupid

@Bell Your customer service/sales is the worst. New customer seeking pricing. Stated that at the beginning of the call. Got prices then PRESSURED to sign up. When I said no just prices today I was hung up on. You will not get my business or money! Preview of things to come!

@Bell_Support Communication on what's happening would be appreciated. 6 days in. 5 tech's looking at broken poles. 1.5 hours on phone with techinicsl services. Virtual tool states service today at 10pm. Broken poles still broken and no techs in area. Lack of communication to customers is bad

@Bell_Support CC, I have already been on with support this morning before I tweeted. They have no update. Your company is charging for overages as per my original tweet. New low for Bell imo.

@Bell_Support could you please clarify for many-is the Government mandated lower income pricing for basic wifi still in effect and how do people access such pricing and service in Ontario-there is confusion from Bell reps-but too many are still without basic service!

@Bell_Support I have already done that and they have no update. What are your thoughts on charging overage fees when your service has been down for 6 days. Good or shocking customer service?

@Bell_Support What an absolute joke your service is.

@TorontoUltra @Bell Who can I talk to about ticket support??

6 days w/ no power & of course, @bell_support's Internet doesn't work when power does return.. it's like a series of connection nightmares. Love to see if I'll be charged for the week w/ no service. I'm not gonna say anything - just sue them after. #BellLetsTalk #garbageService

Just a wee reminder for anyone who may have forgot: @Bell is absolutely one of the worst companies on the planet. Just total garbage.

@Bell Canada home phone serivce is the worst since the storm last Saturday. Electricity is almost restored to thousands of customers while @Bell is not able to restore a home phone line.

@Bell_Support I called. They were unable to help. Bell takes care of new customers much better than they take care of loyal, decades-long, customers. Reel them in. Raise the rates! Very disappointing.

I can't wait to leave @Bell, this has to be the worst connection I've ever paid this amount for. Unstable, high packet loss over priced garbage. I wouldn't recommend this internet now to anyone who enjoys gaming or high-speed internet. Thanks for coming to my Ted talk

Cell phone contracts should be tied to battery life. Can't wait to pay $17/month for my 9 month old S21! lol @Bell_Support (fix your cell towers)

@Bell They shouldn't be so effing expensive in the first place; it's something that's essentially a mandatory service and cheaper phones have lesser security. STOP SCAMMING POOR PEOPLE.

@Bell_Support I’m having problems with my bell fibe screen went completely black as soon as I turned on my tv wondering if there is a isolated problem or something of a bigger issue

@muinabit @Bell @Bell_News I thought I was going crazy but bell Fibe TV app hasn't worked for 2 days now for me either... what crap service! And no announcement from their Twitter On the outage.