Bell Canada Outage in Fenelon Falls, Ontario

@Sonic_counselor @Bell @LaurieScottPC Not sure where you are located but we’re in the same boat. Had no internet for the day when Bells hardware failed to update needing faster speeds. Got told I could spend 8k a month for better service otherwise I’m at the mercy of Bell. It’s sad how rural Canadians are treated.

@Bell @Bell_Support Option 2 was that we buy ANOTHER internet line to come to the house. That way we could pay close to $200 a month just for 5mbsp speeds - but that still doesn’t solve the speed, inconsistency or reliability issues It just means the internet in the house is divided between devices

@Bell @Bell_Support 1. We just wait. Apparently some folks in the area are marked as getting a change in service. The address they gave me? An abandoned farm across the road. They couldn’t say what the change was so I could ultimately be waiting just for the farm to be activated again.

Today I had to work tethering off my phone because @Bell pushed an update to their modem. The internet is so bad in Bolsover along the Trent Severn - Bell’s own hardware couldn’t support it. When I asked what could be down I was given 3 options from @Bell_Support.

@Bell_Support @blerghhh Is there still an outage for Kawartha Lakes? Business Internet has been down all morning.

@Bell_Support is there an outage in Toronto? Wifi down.

@Bell is there an internet outage in Toronto?

@Bell_Support Opened 3 cases with Bell for poor reception, not even a single follow up. Called again and asked to wait for follow up with notes that Bell Can’t improve reception in Promontory,Chilliwack,BC.Almost a year since issues started. Bad customer service :(

@Bell_Support It is working now! Just one night of non-service, it seems.

It's also why we should be critical about the @Bell_LetsTalk campaign when @Bell is accused of ignoring workplace issues affecting employees' #MentalHealth. Talking alone isn't always the solution. Employers have a responsibility to act, whether it's Bell or Buckingham Palace.

@Bell_Support Over the past six months I've spoken with 12+ representatives who have "promised" me I'd be added to the exclusion list. It's ridiculous this hasn't been done. I've now been on your support line for over an hour, and all of your representatives refuse to escalate the situation.

@Bell_Support do you not respect people's right to privacy? I am not a customer and have received dozens of letter mail from you over the past few months & requested numerous times to be removed from your mailing lists. Yet continue to be inundated with spam.

@bell @Bell_Support customer service is genuinely terrible. Have spent the last five months trying to get a simple issue resolved and it’s like pulling my hair out each time!! On hold now for over 40 minutes when she said give me a minute to create a ticket!!!! Not one check in.

@Bell Hey how's that $125 million dollars working out for you Bell? You took the money and still laid off workers which was what the money was to prevent. So you robbed tax payers when you have $5 billion just sitting in a cash surplus... **** you

Warning. My daughter was scammed into typing #2030 on her cell phone and was charged $4.99 by @FreedomMobile. This scam has been ripping Canadians for over 8 years because @Bell Rogers & Telus continue to make money everytime. Sad but true. Solution: DON't use shortcodes at all

@Bell your business customer service is terrible. An upgrade was to happen Friday completed by Sat. Has taken down the business internet. Your service rep is telling me it can't be fixed for several days

@Bell @Bell_Support Is there an outage in Whitby? Experiencing internet issues.