Cogeco outages and service status in Alexandria, Ontario

Problems in the last 24 hours in Alexandria, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Alexandria, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JerryP (@yarop) reported 3 minutes ago

  @peetmoss1 @xassassinsswef @cogeco Internet service down in Bracebridge.

• 
  Kathy (@Friendshipgal) reported 6 minutes ago

  @cogecohelps @Tim_Larry31 It's major, web site & cogeco phones are down. Any idea when it wil1 be back

• 
  Norm (@quietlybless) reported 6 minutes ago

  @cogeco down now 36 hours. Internet down but cogeco says, "having an issue go to cogeco online" . How idiotic. Requested technical support(#5) but after 3 minute message..." customer service is closed" with a quick hang up. No cs during outage??? @crtc

• 
  Paul (@PaultiPlayer) reported 7 minutes ago

  @cogeco **** you guys. **** you guys for charging for equipment I don't want to ******* keep. Get charged $300 for obsolete ****, then I have to wait till monday to get anything done? **** off you have lost a ******* customer.

• 
  Sampson.d.ramm (@SampsonRamm) reported 10 minutes ago

  @cogeco You posted a pic of a dump truck and downed wires, is that implying that is the cause of the mass outage? If so, where is the redundancy in the system that would prevent this one area from bringing down service across eastern Ontario?

• 
  Greg Gilhooly (@GregGilhooly) reported 13 minutes ago

  I’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.

• 
  Kasandroid🇨🇦 🇵🇱 (@Kasandroid) reported 15 minutes ago

  Cogeblow aka #COGECO a bunch of liars trying to say I owe them 400 after they lowered my bill to 119 a month for it crpapy service and said I only owed 56 bucks which I paid off. Thought there was supposed to ccomadate disabled people? Why would I continue with you?

• 
  Sharon (@RealSharonD) reported 15 minutes ago

  @cogeco this is insane smh i am on my 4th call of the day for a total of 3.5 hours i cant get anyone from tech support , i can`t watch nothing my internet is either to slow to play anything or it just cuts out completely this has been going on since yesterday

• 
  Den 🍁 (@denunglued) reported 15 minutes ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?

• 
  O'bs 🇨🇦 (@obinson) reported 16 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.