Cogeco Outage Report in Alma, Saguenay/Lac-Saint-Jean, Quebec

Problems in the last 24 hours in Alma, Quebec

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Alma, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (56%)
• TV (24%)
• Total Blackout (8%)
• Wi-fi (6%)
• E-mail (4%)
• Phone (3%)

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anthony Asturi (@anthonyasturi) reported 8 minutes ago

  @cogeco hey cogeco! I have called you twice this hour for help and been put on hold for 15 minutes both times. Then the line rings and you hang up. I’d really like to speak to someone! DM me!

• 
  Carmen Saturno (@saturnstormx) reported 10 minutes ago

  My internet connection during my class in Thursday afternoons is brutal, and I have a feeling its definitely because Cogeco has the most traffic during this time of day. Didn't have this issue at all last semester. I wonder if schools going more online has anything to do with it

• 
  Phil Warner (@PhilWarner19) reported 18 minutes ago

  @MaloneOCSB Not sure who your internet is through, but I recently called cogeco and moved from 175GB to unlimited data...my rate went down (and without extending my contract)...go figure! It’s worth a call

• 
  Diana Murrell (@Murrell_TL) reported 19 minutes ago

  @mjwheelerali @cogeco @cogecohelps Same problem here. Three times today the wifi hiccuped. Very stressful when you are responsible for supervising kids online. This never happened in the spring. What is different now I wonder?

• 
  Adrien Carlyle (@bruor) reported 21 minutes ago

  @cogeco / @cogecohelps I think I've found a bug with IPv6 and the Hitron modem you give out for gigabit service. I'd like to pass on my findings if someone there cares. Is there any way for me to get in contact with someone on your team to pass on steps to reproduce?

• 
  James McCannell (@JamesMcCannell) reported 22 minutes ago

  Hey @cogeco @cogecohelps, wifi does not seem to be working. Green lights on my modem but no connection. Can you help? Is this a known issue? Burlington - L7L

• 
  DisabledCanada (@CanadaDisabled) reported 23 minutes ago

  @cogeco we need the free tv stations now we are again in lock down Also why can't we get Cp24. I know it's Rogers but we miss the Premiers Press Conferences some times because something else is on the other government channels @CRTCeng #canpoli

• 
  linds✨ (@linty_socks) reported 24 minutes ago

  @carole_Iynn My teacher has handed over her whole class to me to run because her internet was out!! It’s crazy. Cogeco needs to get their **** together lol

• 
  Ailsa Wylie (@prspctvlangserv) reported 26 minutes ago

  @cogecohelps @cogeco I only cancelled my service because I moved to an area you don't cover. The staff on the phone kindly cut the cancellation fee in half but that was all they could do. I'm still charged $112.50. This was not my choice.

• 
  Carol Tomalty (@carricdesign) reported 27 minutes ago

  @cogeco internet connection has been intermittent all day and has now been down for an hour or so #Kingston #cogecointernetproblems