Cogeco outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gail Franklin (@nineinchgails) reported 6 seconds ago

  @cogeco It's bad enough that BBC CANADA is done (according to the channel itself it's not supposed to be unavailable until DECEMBER 31), and as per usual Cogeco has to end it two weeks earlier (like you did Vice), but it is totally rude when today is the last day and you end it @ 805am!

• 
  Ahmed (@AhmedCanAm) reported 2 minutes ago

  @cogecohelps @cogeco can’t believe this. New service was supposed to start on the 16th but you guys didn’t deliver any devices and now we’re not expecting it until atleast the 18th. This is how you guys start off a new service in 2020? Think it’s already time to switch providers.

• 
  Steve Francis (@Theene) reported 3 minutes ago

  @cogecohelps Perfect. Turns out it was an issue with my Cogeco email acct. A CSR tried to help but had to create a ticket for escalation to the mysterious guys who solve everything but can't answer the phones...lol.

• 
  Dylan Stanley (@kai_doggo) reported 6 minutes ago

  @cogecohelps you came into my building disconnected my internet and now refuse to help me or send a technician. Cogeco completely DESTROYED my holiday and any chance at seeing extended family over the quarentine. This is disgusting and everyone at Cogeco should be ashamed.

• 
  lyle lauzon (@lyleguy13) reported 8 minutes ago

  BYE @cogeco !!!!!! BYE!!!!! WOOOOOOO!!! This post is exclusively for those who know the amount of bull **** I've dealt with with this unbelievably inefficient company.

• 
  . (@thegeminiedit) reported 8 minutes ago

  @cogeco why can’t I watch shows on the damn FX app? I’ve had it with you.

• 
  Valerie Davies (@vdavies65) reported 11 minutes ago from Kingston, Ontario

  @koopy @Xplornet @elonmusk Damn we could use this in town now. Over 32 people on our node during the day now. Used to be 3 or 4. Some days Internet is slooow. Cogeco needs to pay attention as well.

• 
  steve brown (@steve_brown23) reported 14 minutes ago

  @cogecohelps @cogeco No. My modem is still not online. I have reset it with the little button by pressing it for 3 seconds, I have unplugged it and removed the battery (which doesn't work)and plugged it back in after a couple of mins (did this a few times) and still nothing

• 
  the BRO (@CanniluxCEO) reported 14 minutes ago

  @cogeco either yall are restricting my upload or need to repair lines from my closest hub to my house cause after 9 calls and 3 service tripz best u can do is 2MBS UPLOAD 🤯🤯🤯🤯🤯🤯🤯🤯😵😵😵😵😵😵😵 THIS connection ...

• 
  Dhanesh Kumar (@cntctdkumar) reported 16 minutes ago

  @cogeco what’s going on? It’s not even 3 weeks and been calling you guys so often with issues, do you guys want to resolve issues or should I move back to my previous service provider ????