Cogeco outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LCC I I Stand With Ukraine | Freedom to decide (@CarrascocortesL) reported 3 minutes ago

  @cogeco you don't have a phone number anymore for technical support? It has been a week I have rebooted the modem three times. I am paying for one gigabyte per second service, but the damn thing is not working at all. It just keeps on stalling all the time.

• 
  adam (@24k_adam) reported 10 minutes ago

  They’re calling it the worst internet provider of all time! It’s called Cogeco and it’s absolutely terrible.

• 
  Erik Boivin (@tattooPeel) reported 11 minutes ago

  IM SO PISSED OFF AT GITHUB the copilot they offer with no protection to users is badly corrupted! destroyed and creates viruses in my networks killed 2 modems from cogeco and 15 pcs in one go! AI is bad! it can kill us before we even realise there was a problem

• 
  Klink VonSchultznbundy (@JGooballs) reported 14 minutes ago

  @Oakvillejaysfan Some companies have garbage customer service but not Cogeco.

• 
  HumbertOst (@christiancont) reported 18 minutes ago

  @cogecohelps If you work from home, DO NOT GO WITH COGECO. The service quality and technical support are AWFUL. After days of multiple calls and even a technician visit, no one has been able to fix the issue to provide at least a decent, stable internet connection. STAY AWAY FROM COGECO!

• 
  Dan D'Alessandro (@ddalessandro) reported 19 minutes ago

  @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

• 
  Iqbal Faizer (@IFcomic) reported 23 minutes ago

  @Bell @cogeco For crying out loud, you started as a PHONE COMPANY, and now you can't even do that right, warning us the phone won't work if there's a power outage. Phones were better in the '90s because outages HAPPEN. I hate you, @MarkjCarney, for letting this happen.#CdnPoli Also #genocide.

• 
  RealStevenJames (@RealStevieJames) reported 27 minutes ago

  @cogeco your support system has to be one of the worst. I have no internet to complete my work. I’ve spend an hour and half troubleshooting and trying to call. I was disconnected 2 times so I used to app to speak with support on there. Lucky me, that convo dropped too. Call me!

• 
  Kris (@oiler3535) reported 30 minutes ago

  @cogeco @cogecohelps epico boxes still suck. Can't even stream their own 4K channels without regular choppiness. And it's not the signal. I can stream 4K on the tv apps no problem.

• 
  Katie Patterson (@PattersonKatiee) reported 31 minutes ago

  @__m3lisssa No I don't pay for it. But I do have sportsnet with my cogeco package and used my cogeco login