Cogeco outages and service status in Glencoe, Ontario

Problems in the last 24 hours in Glencoe, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Glencoe, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lexi (@Lexi58746074319) reported 8 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.

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  Allan Gao (@Allan_Gao12) reported 11 minutes ago

  @cogeco I cancelled my internet service after my contract had expired, but you deliberately violated CRTC rules and charged me a $75 early cancellation fee. I emailed you about this issue, but you have ignored us. Do you regularly treat your customers this way and deliberately overcharge

• 
  CREASE19 BREAKING NEWS (@Crease19NEWS) reported 13 minutes ago

  @KellySuzanne9 @corpcapture @cogeco Were down in Canada Ontario too

• 
  Raphaël Vignes (@RaphaelVignes) reported 14 minutes ago

  $CCA.NE Cogeco Communications: Paid 6.6% to own a stock priced for a (not so certain) slow death. Cogeco is a Regional North American cable: internet, TV, phone, thin MVNO. ~1.6m subs. Canada holds. Breezeline (13 secondary US states) is the problem child. Kind of a Mini-Comcast (disclaimer: owner). The familt keeps 80% of the votes via $CGO. Thesis. C$60, 5.0–5.3x EBITDA, 13x FCF, 6.6% growing dividend. FCF still C$500–550m on C$2.5bn of equity. Monte Carlo (20k): median C$88 / mean C$93, 79% of paths above spot. You get paid while waiting for US to stop getting worse. Risks. Breezeline is half of EBITDA and still losing broadband to fibre/FWA, they just wrote off C$1.2–1.8bn. Maybe sold once the operations will have improved? Net debt C$4.44bn (3.2x). Buybacks paused until ~3.0x. Priced in. Ongoing −2/−3% sales, margins stuck, capex stuck 20% of sales, WACC 8.5–9%. Discounts. dying-cable multiple + ugly US mix + leverage + dual-class shares. Not investment advice.

• 
  Allan Gao (@Allan_Gao12) reported 14 minutes ago

  I cancelled my internet service after my contract ended, yet you charged me a $75 early cancellation fee in violation of CRTC rules. I emailed you, but you ignored me. Is this how you treat your customers? @cogeco

• 
  💀extremeXmetal💀 (@extremeXmetal) reported 14 minutes ago

  @alancross Cogeco seems like the only provider having problems. Every other provider seems normal.

• 
  The Wise Elephant (@TheElephante) reported 15 minutes ago

  Cogeco out again. Seriously **** this stupid company.

• 
  Leanne Vanoostveen (@LeanneVanoostv1) reported 15 minutes ago

  @cogecohelps We have had very bad and sometimes no internet for the last month or more. Multiple calls to cogeco. We were told to change out the modem. We did that. Followed all cogeco instructions. Others on our street have had the same problems.

• 
  McBay Family (@McBayFamily) reported 16 minutes ago

  Hey @cogeco tv has been down for over a day in North Burlington…any plans to fix it?

• 
  Lexi (@Lexi58746074319) reported 18 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!