Cogeco Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (57%)
• TV (23%)
• Total Blackout (8%)
• Wi-fi (6%)
• E-mail (4%)
• Phone (3%)

Live Outage Map Near Kitchener, Ontario

The most recent Cogeco outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Wi-fi	1 month ago
Kitchener	Internet	2 months ago
Kitchener	Total Blackout	3 months ago
Kitchener	Internet	5 months ago
Waterloo	Internet	5 months ago
Kitchener	Internet	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mary Lou Tanner (@MLTPlanner) reported 5 minutes ago

  @TheChrysalid @cityofhamilton Exactly. Citizens get punted like footballs between utility providers. Mine ended up being Bell. Cogeco took it down because Bell refused to show up. Brutal.

• 
  Ivan (@All4Thrills) reported 5 minutes ago

  @chuckiechan17 @cogecohelps @cogeco The website doesn't work. I called support and they told me they see there's an outage on my street but my postal code didn't return any issues on the website.

• 
  Stevo (@puulima) reported 6 minutes ago

  @elkenergyinc Apparently they came back. Closed the breaker at the pole, and left. Still no phone call/knock at the door. Talked to the Cogeco guy sitting across the street. They also had no power/low voltage overnight. So assuming this issue affected all the houses on the transformer?

• 
  Jon (@Jonsnow2929) reported 7 minutes ago

  @cogecohelps And the cogeco website still says there's no reported outages. This is the problem with Canada's telecom oligopoly. You have no reason to improve things because there's 0 competition. The customer gets terrible overpriced service, while rogers, cogeco, bell get more money.

• 
  B G (@chuckiechan17) reported 9 minutes ago

  @cogecohelps @All4Thrills @cogeco Thanks Karen. I put in my postal code and it said there’s no outage in my area. But I did the reset and it still didn’t make things work …

• 
  MB27 (@BuccioniMichael) reported 11 minutes ago

  @cogeco in all sincerity I have to say you are the worst company I have ever dealt with. Your epico and internet service is abysmal, only topped by your ‘customer service’.

• 
  Ryan (@LDHRYAN) reported 14 minutes ago

  Hey @bell let’s talk about how terrible @cogeco is

• 
  Social worker (@liberatingfem) reported 16 minutes ago

  @elkenergyinc Power came on this morning on Patrick Cres however it has gone off for a few seconds twice this afternoon. Wifi and cable are still off due to hydro ( according to Cogeco). It’s frightening how vulnerable you are with no hydro and your cell phone is not working correctly

• 
  Ryan (@LDHRYAN) reported 18 minutes ago

  @cogecohelps @cogeco Your customer service supervisors already told me nothing can be done and told me to go ahead and cancel if that’s what I want. I’m not paying 69.99$ for a service I haven’t used/ can’t use

• 
  LisaLittleBear (@LisaLittleBear1) reported 18 minutes ago

  @cogeco I understand that the weather caused a huge problem, but not getting an appointment for five days to run a new cable line is ridiculous! It’s not like we are asking for new service to be installed, but we do need a working phone!