Cogeco outages and service status in Newcastle Village, Ontario

Problems in the last 24 hours in Newcastle Village, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Newcastle Village, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Michael the Dragon Knight (@Michael29872) reported 6 minutes ago

  @maxsdeffect Yeah, especially during **** weather lol though, before I was with Bell, I was with Cogeco

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  Colin Purcell (@colinpurcellx) reported 10 minutes ago

  @cogecohelps Nice of you to say—I guess. But HOW can you help me? Might get a callback in two business days? That's amateur hour and totally unacceptable. Doesn't Cogeco want my money?

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  Stevey Hotcakes (@SteveyHotcakes) reported 11 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

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  O'bs 🇨🇦 (@obinson) reported 13 minutes ago

  Cogeco went down, others are over loaded as people grab hotspots. Or so someone posted on here.

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  Ashleigh Atkinson (@IronForgedFit) reported 16 minutes ago

  @cogeco Do better! Internet keeps dropping for prolonged periods of time. Your customer service chat drops and we have to start all over, it’s impossible to talk to anyone (such a poor connection on your end that they ended the call). This is atrocious for what people pay.

• 
  Jeff LeBlanc (@JeffLeBlanc777) reported 20 minutes ago

  Got my @cogeco Internet bill and it went from $86.97/mth to $150.76/mth. Been a customer for 25+ years and still have to make the annual call to get the bill and rate adjusted to latest promo. Such a bad business practice! Maybe send me a new offer BEFORE jacking the rate?

• 
  Muskoka411 News (@Muskoka411) reported 20 minutes ago

  From Cogeco We are currently repairing an outage impacting all services in some cities across Ontario. Our technicians have been dispatched and are working diligently to resolve as soon as possible. Since 911 calling may be affected, please ensure you have access to a secondary phone for emergencies. The outage page on our website is currently affected, and we will be posting updates here once we have more information. We are working as fast as possible to resolve this issue.

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  🇨🇦Canada United (@Charles65350398) reported 22 minutes ago

  @Reil76 @Bell Same here for years. Everytime i'll get. "I will send you a new reliever" Can i have a technician come out? "You dont need one" On to the service department. Within 2 seconds, it will cost you $75 dollars. I wiuld switch but Cogeco would have to dig up my driveway

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  Norm (@quietlybless) reported 23 minutes ago

  @cogeco better have service running for the game. Its been 15 hrs! Although storm is out of their hands, 2 minutes on hold to find out my postal code area still has outage is an unnecessary time grab. Add this to the other 364 days the service sucks. @CRTCeng

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  Dr. Robert Aucoin (@RobertAucoin13) reported 24 minutes ago

  @cogeco your Epico system and customer support are the worst I have seen in 40 years. Channels work and then don't. DVR is garbage and try to even find the 1-800 number. We keep it on the fridge because you can't find it anywhere on the website which is useless.