Cogeco outages and service status in Shelburne, Ontario

Problems in the last 24 hours in Shelburne, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Shelburne, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clare A (@Murphysmom67) reported 17 seconds ago

  RN I switched from Telus to Cogeco. I was told I didnt need a new SIM card bc Cogeco runs on Telus lines. Telus just disconnected me from the network. I have no calls, text or data. Your Chat line told me to call Mobility support. Apparently they dont understand what not activated on the network means. I need a Cogeco SIM card or to b reconnected to the network. What can u do to help? @cogecohelps

• 
  Bob Loblaw (@Avocado26430508) reported 1 minute ago

  @cogecohelps Absolutely no help in dm either. Phone disconnected after an hour of waiting for customer service. My 84 year old mother is now crying and beyond frustrated to see if her service has been canceled. Ask for a phone call cogeco wont do it. She was with cogeco 39yrs

• 
  MISE (@mise35) reported 5 minutes ago

  Hey @cogeco thanks for the repeated emergency warnings that I can't shut off. Put it at the bottom of the screen. Don't cut out the channels entirely. Not aure why it comes through your service and not my cell.

• 
  Stevey Hotcakes (@SteveyHotcakes) reported 11 minutes ago

  @RKTCATS @cogecohelps Very poor customer service on this, Cogeco. Has been out for a very long time with zero updates.

• 
  JerryP (@yarop) reported 16 minutes ago

  @Allan_Gao12 @cogeco Cogeco customer service is piece of crap. I don't need to chat with AI, or listen for 10 minutes how to unplug the modem. When I need help, I need to talk to live pearson. And when I choose that option, I hear: Thank you for calling Cogeco. Good bye!.click. Unacceptable and rude

• 
  kevin (@ezrock_tor) reported 19 minutes ago

  Your service is down in Oakville,no phone support 🤬 @cogeco

• 
  rae ann asselin (@ragell) reported 19 minutes ago

  @cogecohelps cogeco was here yesterday at condo building,noise in line(?). He left and we have been without internet since. Tech support made us do the rest of modem, didn’t work. Tech/service needs to fix this

• 
  Rolomite (@rolomite) reported 20 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Bob (@DogLifeOntario) reported 20 minutes ago

  .@cogeco You are the most incompetent ***** alive. EPICO is a bad joke. Down tonite, what a surprise. Fix your ******* company!! Oh… No can do because the retarded Audet family controls it. Go to Hell!

• 
  Tim Lowe (@rivinnorthbay2) reported 21 minutes ago

  @cogecohelps Thanks...just thought I'd help. Any news on the outage for cogeco internet?