Cogeco Outage Report in Sorel, Montérégie, Quebec

Problems in the last 24 hours in Sorel, Quebec

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Sorel, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Cogeco users through our website.

• Internet (56%)
• TV (24%)
• Total Blackout (8%)
• Wi-fi (6%)
• E-mail (4%)
• Phone (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lex 🌸 (@g0ldensunsets) reported 3 seconds ago

  @cogeco @cogecohelps your customer service is useless. You come cut my cable and then tell me I have to go through another company who has to email you to get you to send out one of YOUR TECHS? If YOU can cut the line YOU can fix it.

• 
  Sutha Somasundaram (@susomasundaram) reported 9 minutes ago

  @cogeco#suck# blocking legit email? Their support team doesn't respond and cannot fix the issue for 2 months.

• 
  Ahmad H. Jallad (@abujallad) reported 9 minutes ago

  @cogecohelps I am really struggling to become a customer for @cogeco, but it seems 5 meters of burial job is a real problem for a company of @cogeco size!! I've been chasing the support team to do this for more than a month, and before the weather gets worse! April 1st!! common

• 
  ✨ Juddly ✨ (@SlinkyVagabond) reported 10 minutes ago

  @cogecohelps @Bell @cogeco Really not sure what you could do to keep me as a cust. Literally just need to know if you need advance notice to cancel, or if I can just call and cut same day. Thanks.

• 
  Steve Francis (@Theene) reported 14 minutes ago

  @cogecohelps @cogeco Much appreciated Jodi. I've performed the reboot a couple times and the internet connection stays offline. I will contact tech support. Thanks

• 
  lex 🌸 (@g0ldensunsets) reported 15 minutes ago

  @cogeco @cogecohelps oh to top it off your supervisor tells me it's not your guys problem to deal with except your the reason I'm paying money out of my pocket to use data so who's helping me with that?

• 
  Ryan Prid (@Ryan_Prid) reported 17 minutes ago

  @cogecohelps @cogeco @TekSavvyBuzz I've had the same modem and same router for two years. Are you try to tell me that some other appliance in my home could somehow cause feedback despite not being physically connected to your network? Would you also mind addressing my second question from the tweet above?

• 
  nobody (@justmejt1970) reported 17 minutes ago

  @cogeco back on hold for the 3rd time since Nov 28th trying to rectify a billing issue after speaking to the loyalty / retention department. Feel like we have been scammed by cogeco

• 
  brad (@cbh747) reported 21 minutes ago

  @cogecohelps That’s ok Sandra. It will just be more of the same. This has been reported every day, often multiple times per day with no resolution. Your outage map shows the issue starting from Friday at noon, when Cogeco actually started paying attention until now when the fix is now 3:16

• 
  Ted McIntyre (@Tedbits) reported 22 minutes ago

  Always frustrating with you lose your internet, but REALLY frustrating when there is zero sympathy from your @cogeco support person, particularly when this is the third issue you've had in a month with them. I think their @cogecohelps Twitter name might be a bit of a misnomer.