Cogeco outages and service status in St. Thomas, Ontario

Problems in the last 24 hours in St. Thomas, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in St. Thomas, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Therese (@theresemacdona6) reported 3 minutes ago

  @cogeco Anyone out there have trouble with Cogeco? We left Bell and went with them in Dec. Having nothing but problems. Live in southwestern Ontario. Any suggestions?

• 
  Griff0n (@_griff0n) reported 3 minutes ago

  I helped my parents switch internet away from @cogeco because of the slow upload speed. Fifty megabits per second upload is slow. Seven months after switching to a competitor, a contracted technician with no signage on his van was rude and cut my father's two coaxial cables outside instead of unscrewing theirs and left almost a meter of coaxial on the line at the road. A month later, two Cogeco sales men showed up at supper time were audibly annoyed while asking why we switched to a competitor and offered "the highest speed" and did not want to say if the upload speed is close to a thousand megabits per second.

• 
  Velko D (@VelkoD) reported 5 minutes ago

  @cogeco @cogecohelps has to be the worst customer service in the industry I called to speak with a technical advisor and you said reset your modem and hung up Hahahah what a joke

• 
  Crypto_10 (@Crypto_10_10) reported 11 minutes ago

  @cogeco @cityburlington @cogeco — you guys officially have the worst customer support in the market. My bill jumped from $70 to $140 because my “promotion ended.” Even in the worst case, $140 for 1 Gbps is robbery.

• 
  Carol LG (@niagaragolfgirl) reported 11 minutes ago

  @cogecohelps we are now in the middle of the 3rd outage we’ve had today since noon hour. What’s going on? I pay $40/month for a Rogers mifi to back up my Cogeco internet when it goes out!

• 
  a j s b (@Brooksajsb) reported 12 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Leslie Saker (@lesliesaker) reported 12 minutes ago

  @cogeco is so inept. Customer service does not exist. 3 hours on the phone and not one person seems to know who is responsible for what.

• 
  Iqbal Faizer (@IFcomic) reported 13 minutes ago

  @Bell @cogeco @MarkJCarney You even admitted the temporary phone # should be working, but you don't want to fix it until you've excluded every remote possibility it's not your fault when IT'S YOUR DAMN FAULT. Also don't require verification codes to unsubscribe from marketing emails I never requested.

• 
  Cam Wilson (@camwilsonmusic) reported 14 minutes ago

  @cogecohelps @Amanda90097805 Cogeco, Write something original. Did you have AI make up your service pricing as well?

• 
  Broken Blue (@BrokenBlueOrg) reported 14 minutes ago

  Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.