Cogeco outages and service status in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Norm (@quietlybless) reported 6 minutes ago

  @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

• 
  Greg Gilhooly (@GregGilhooly) reported 6 minutes ago

  I’m on hold trying to get an @cogeco technical issue resolved. Not only are there no humans to pick up the call, but the recorded messages they play while on hold are computer generated and mis-pronounce both “wi-fi” and the name of the company itself. It’s bizarre and awful.

• 
  Dr. Peter Romanov, Phd (@romanov1733) reported 8 minutes ago

  @cogeco You know what else nobody likes? Every customer service agent at your company to be Indian, without exception. We want people who can speak English.

• 
  Lesley (@Lesley_Bergen) reported 11 minutes ago

  I live in a townhome complex. Wifi has been down since noon when road crew cut cable. I called immediately and was told they would fix it THIS afternoon. This evening, I spent 1-1/2 hours on hold with @cogeco only to be told it will be another 24-48 hours!!

• 
  Mr. Montgomery (@MrBMontgomery16) reported 11 minutes ago

  @cogeco Any word on the apparent massive outage from Port Hope to Kingston? Customers would appreciate some news!

• 
  Sharon Larose🇨🇦 (@blackies1) reported 13 minutes ago

  @kwebber14 @cogeco My neighbour is elderly and very stressed. She has only had a cell fir a year but her family members talked her into removing her landline. I'm keeping an eye on her, checking on her regularily. This should never happen. We aren't in a war zone, a Corp. must always have back-up.

• 
  David Hawkins (@hawkpapersizors) reported 16 minutes ago

  I don’t usually go on here to promote products but if you ever want internet that works sometimes and is out at least once a week then @cogeco is your guy I give them 6/7 stars, which is totally fair as their service only works 6/7 days

• 
  Judy Young McKeown🇨🇦🇺🇦🇨🇦🇺🇦 (@JudyMcKeown1) reported 17 minutes ago

  @KNugent4118 @Rogers @RogersHelps We have had Rogers for cell service for almost 24 years but left Bell for Cogeco for internet. I wish I could say I’m happy with either one. Make sure they credit you for time and services lost.

• 
  John Bugailiskis (@John_Bug) reported 22 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  that gay guy (@Seaniebutts) reported 30 minutes ago

  @cogeco sucks