Cogeco outages and service status in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Goddamngreek (@Goddamngreek1) reported 7 minutes ago

  @cogeco Your customer service sucks. Wtf is going on..!?!? Your employees don't know how to resolve an issue with the customer. It's easy to sign up with your company but hard as hell to terminate a contract.

• 
  THE Debster Mistress 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇮🇪 🖤 (@Debstermistress) reported 8 minutes ago

  @cogeco is saying there’s been a fibre cut in the #Burlington area and working towards a fix by 3:26 AM April 13!!!!!!!! Not good enough sons.

• 
  pirangi13 (@shanupirangi) reported 12 minutes ago

  @cogeco @cogecohelps Cogeco customer care is so hopeless, it has a 1000 options to select and once you somehow by pass to get to an agent they say reset modem and hang up via automated voice. Seriously!! I’ve had no internet since a day now and no one cares!

• 
  Bradsports (@Bradsports2) reported 17 minutes ago

  @cogeco lots of Cogeco problems again today in Colborne - ?? - becoming frustrating - wifi cable TV almost a coin flip as to whether or not it will work lately - any resolution in sight? Thx

• 
  Larry/Balker (@LSB1961LSB) reported 20 minutes ago

  @driver_error Guess they changed to high fibre and our equipment is wrong!!!! WTF why weren’t we notified. So no @cogeco till next week. Wife only talked to 5 different people and they all just pass the buck

• 
  BBall QT 🇨🇦 KC Kings Counsel & the Sunshine Band (@BBallQTat) reported 22 minutes ago

  Wow @cogeco @cogecohelps outage during Masters. It's like the old days of failures middle of Super Bowls middle of Tyson fight. How many 9's do you provide? Five 9s? Four? Three 9s?

• 
  Steve Pipes (@steve_pipes) reported 22 minutes ago

  Signed up for 2Gbps service from @cogeco this morning! Was done very conveniently online through their chat service and had the modem in 2 hours! Got home and set it up and only have 1Gbps! Now I have been on the phone with 3 agents who can’t help! @cogecohelps #help

• 
  Norm (@quietlybless) reported 23 minutes ago

  I thought @cogeco was the absolute worst service. I got suckered into it when I moved (not much competition) and got cogeco/epico. Epic fail. My advice people. expensive service. bad service. Patronizing customer service. stay away. @CTVWindsor

• 
  🇨🇦 Brian Jakovina (@bjakovina) reported 25 minutes ago

  @cogeco You sent me a final bill as our service is done, my father in law passed away, for $0.49.....50 cents. You really are going make me incur a etransfer charge with my bank for $0.49 cents? Seriously? No, are you really serious?

• 
  Justin Smith (@JustinSmith1087) reported 26 minutes ago

  @cogecohelps In other words, what can I do because @cogeco goes down so often, which takes me offline, which costs me a lot of money and reputation??? And I can't even reach you on the phone, or I'd be asking there. It's pretty gross service... Feels disrespectful.