Cogeco outages and service status in Victoria, British Columbia

Problems in the last 24 hours in Victoria, British Columbia

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Victoria, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Canadian Dividend Investing (@CDInewsletter) reported 6 minutes ago

  @kinisurrco Nice summary. I think your model is onto something, but at the same time I can't bring myself to buy more $T.TO (I sold $BCE.TO a couple years ago). That probably means it's a good time to buy. BCE is a no-go for me because I don't trust management. They're kings of saying one thing and doing another. Rogers I don't love the focus on sports franchises. Quebecor is still my favourite in the sector. Only a tiny bit more expensive than Telus on a P/FCF basis, but better balance sheet, a dividend that should grow, and a more focused company. Honourable mention to Cogeco too. Think they sell the U.S. part of the company and use the proceeds to pay down debt/do a buyback. They may even potentially take the company private.

• 
  katie MINISH CAP ENJOYER (@yanitaoo) reported 8 minutes ago

  @cogeco THE INTERNET IS DOWN AGAINNNNNNN GET UR **** TOGETHERRRRR I HAVE A RIVALS MATCH TO GET BACK TO

• 
  Lexi (@Lexi58746074319) reported 12 minutes ago

  @wallygator23 @cogecohelps @cogeco I understand problems happen that are out of their control, but it’s the lack of communication (down website, no costumer service) that gets to me because theyve had time to correct it since the last big outage!

• 
  Kevin K (@Tiger_JY) reported 13 minutes ago

  @cogeco Could you check if there is an outage in Oakville? I lost internet 2 hours ago and it hasn’t come back online yet.

• 
  kait/POODY (@kitty_kattkait) reported 13 minutes ago

  @keithurbfan @cogecohelps Bro you have to be ******* stupid am I messaging bell saying my internet is down I’m messaging cogeco for that exact reason it would be their fault because it was THEIR ******* LINE THAT GOT CUT AND THEIR ******* INTERNET THAT PROVIDES TO ME.

• 
  🔞Kara Bane of Doorways 🇨🇦 (@Kara_SabreKitty) reported 15 minutes ago

  @cogeco Is there an estimated time until we see service returned?

• 
  PWindsor (@PWindsor2) reported 17 minutes ago

  @MIHomeYGK Thanks for the posting. I have been trying to contact Cogeco for 1 hour trying to get info but line is always busy. Any idea how long outage?

• 
  Rolomite (@rolomite) reported 17 minutes ago

  Hi @Cogeco, could you please confirm whether evening phone support for existing-account and billing issues has been discontinued? It appears customers can still call in the evening to purchase new services, but not to deal with an existing account. Is that correct?

• 
  Some might say… (@paulbeit) reported 21 minutes ago

  @Critter_Paths @RebelNewsOnline Oh gosh…ya…I’ve been doing this for 30 years…building switching centers, to central offices/and now Data Centers and supporting/installing/upgrading/planning/budgeting/building these projects and all the “wires” on poles, towers and in holes - all over 🇨🇦. Built networks for Bell, Roger’s, Telus, Cogeco, Videotron, Eastlink, SaskTel, NRBN, NFTC, C3Telecon, Sogetel……I can go on. Here is the scoop on Data Centers. Yes, DC’s take a ton of energy in the form of electricity and some “do” water. Not all are built the same. For context a simple (small) 50,000 square foot DC - can provide service to approximately 30M people globally again on today’s AI standards. This DC, again for example, can create over 3 to 7m in tax revenue per year for any community (and way more for the feds could get some DST from the 🌎. So this DC, for context, sits in a Dollar Store size building……and delivers a huge boost to the locals….to build that they employed over 200 part time and now hire 50 people to manage it daily…the 200 that built this, build the next - a team a crew, and they get way more $ after every gig….talk to me….I fly around talking about this. I think we have a better job to do in communicating the overall business, environment, economic, and social aspects of them….I have work to do….but Canada is cold, has a ton of land, resources, and a ton of access to global fiber connectivity. If not, I’ll install it with all my friends 👍🇨🇦👍

• 
  Lexi (@Lexi58746074319) reported 21 minutes ago

  @passepruneau @cogeco One of the worst handling of a crisis from a PR/customer service standpoint I’ve seen in a long time.