Cogeco outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterloo, Ontario

The most recent Cogeco outage reports came from the following cities: Kitchener.

City	Problem Type	Report Time
Kitchener	Wi-fi	9 days ago
Waterloo	Wi-fi	3 months ago
Waterloo	Internet	3 months ago
Kitchener	Wi-fi	4 months ago
Kitchener	Internet	6 months ago
Kitchener	Total Blackout	6 months ago

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chad (@sylvestor1967) reported 9 minutes ago

  @ryangerritsen It took me 4 hours on the phone and 3 weeks later I finally got Cogeco to stop my service. There are rules on the books now but they have you got around and around leading nowhere. This is why we need competition up here for the 3 big suppliers to shake in their boots.

• 
  Shan Kumar 🇨🇦🍁🇨🇦 (@rraj2k12) reported 13 minutes ago

  @cogecohelps Once I opened a ticket and Cogeco recognized the outage, they resolved it. But, your support should not have waited for a customer to convince you of an outage in your own network. Aren't you monitoring your network for outages and impact 24/7 ?

• 
  that gay guy (@Seaniebutts) reported 14 minutes ago

  @cogeco sucks

• 
  Norm (@quietlybless) reported 14 minutes ago

  @handiclapper @cogeco @CRTCeng Imagine someone with very thick accent stating they were born in canada but "myculture doesnt speak like yours". If you're born & raised in here & your accent is so thick , you've never , ever got to know any other culture or...he's a liar. (& everyday 👎 service)

• 
  Devin Thomas (@DeviniusMaximus) reported 18 minutes ago

  @cogeco @yourtvptbo I've been trying to get a hold of you clowns since Friday. Terrible service

• 
  Norm (@quietlybless) reported 18 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  EconomicWoes 🤖 (@ManyBeenRinsed) reported 19 minutes ago

  Cogeco operations in Burlington has let go of hundreds of employees. Teams of 15 down to 2. Managers of 20 down to 5. AI chat bots taking over. This is happening everywhere. Expect more of this over the coming 12 months.

• 
  Loud mouth (@solkumar) reported 20 minutes ago

  @cogeco raised my monthly invoice right out of the blue by $50. Poor service and pathetic customer support. Called to cancel and they only work 9 to 5 from Monday to Friday. These people should be taken to code or causing misery to their customers.

• 
  Erik Boivin (@tattooPeel) reported 24 minutes ago

  Why would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!

• 
  💯JT.💯 (@JimmyT2022) reported 27 minutes ago

  @cogeco Switched to a business account. Let’s see if thisn works out so far much better customer service and being a staellite office they took it way more serious. Their residential department suuuuucks