Cogeco outages and service status in St-Jean-Port-Joli, Quebec

Problems in the last 24 hours in St-Jean-Port-Joli, Quebec

The chart below shows the number of Cogeco reports we have received in the last 24 hours from users in St-Jean-Port-Joli, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Cogeco Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Erik Boivin (@tattooPeel) reported 10 minutes ago

  Why would Cogeco follow me now! just cause i finally realised what going on! And why my internet is is always down why do i pay for an impossible speed ! Why no one told me about the 500 mb /sec before i paid years of full price!! Yeah! i cought on!

• 
  MamaStyles (@MamaStyles77) reported 10 minutes ago

  Cogeco admitted today their new cell service is problematic and glitchy as they work out the links.I had to make an emergency call today and I couldn’t complete it,and I was stranded somewhere because of it but they won’t credit me the whole 30 bucks for the month. Seriously?😒

• 
  a j s b (@Brooksajsb) reported 12 minutes ago

  @cogecohelps At Cogeco Eastgate Hamilton. Waiting 40 mins for service. One single clerk to serve customers. Poor service!!!

• 
  Agent Kujan (@LoneSlug) reported 12 minutes ago

  @cogeco I have a problem. I spent the last 50 minutes dancing through your menu system trying to fix my internet. I can't get hold of a actual person to resolve the issue after using the self help portion. I want to talk to an actual human!

• 
  Dan D'Alessandro (@ddalessandro) reported 13 minutes ago

  @cogeco #cogeco one hour on hold to Cogeco. My Mother in law reached them mid Feb and they never followed up or call back. So im trying to help her. This isn’t customer service. Should have sold yourself if this is what you would become. Just terrible!

• 
  Norm (@quietlybless) reported 16 minutes ago

  @cogeco HORRIBLE service for months. Customer service manipulates people over the phone to avoid issuing credits. Will be requesting large refund when contract is over & calls are reviewed @CRTCeng

• 
  John Bugailiskis (@John_Bug) reported 18 minutes ago

  Update. After over 2 days without service it has been restored. Apparently another Cogeco tech physically cut the connection to their terminal box. How does that happen and why could your system not detect it? Finally, when will I be refunded?

• 
  Broken Blue (@BrokenBlueOrg) reported 19 minutes ago

  Do NOT, under ANY circumstances, use @cogeco mobile. Never (and with the state of Canada's telecom industry this is saying something) have I ever seen a more disorganized, complete MESS of a company. Impossible to deal with, terrible hours and their system is AWFUL.

• 
  Ted McIntyre (@Tedbits) reported 21 minutes ago

  So what did you do on Easter Sunday? We've spent the entire day trying to get cell phone service transferred back to @Virgin from @cogeco after the switchover last week left my wife unable to see group texts. So much fun.

• 
  Den 🍁 (@denunglued) reported 21 minutes ago

  @cogeco @cogecohelps is such a joke. Internet down. They tell you to use chat for quick access. 76 min wait. You try and call and the recording tells you to unplug for 5 seconds and hangs up on you. Unreal customer service. Now what?