Fido outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Case (@case_r_k) reported 2 minutes ago from Edmonton, Alberta

  Being trans is enough of a challenge, companies should not make our lives harder by making name change processes hidden and archaic. Fido has made changing my name with them to be a special pain as they require documents to be faxed or mailed. @Fidomobile fix your process please.

• 
  Eric Jenkins (@jeneric41) reported 23 minutes ago from Edmonton, Alberta

  @livingsanctuary I don’t know if my Dad is on Rogers or not (‘m on Fido), but I’ve had failed calls and that has never happened before.

• 
  Nikki (@nokihu) reported 26 minutes ago from Edmonton, Alberta

  @Fidomobile hi. Can u please help me. I keep getting calls from you in Chinese: 2-3 times a day! I’ve asked for my number to be removed from the call list. Thanks

• 
  Deals (@LeTabby) reported 38 minutes ago from Edmonton, Alberta

  Updating my plan with @Fidomobile and poof my saved voice mails are gone- including those from my dad I had saved to hear his voice occasionally. I guess I’ll never hear his voice again.

• 
  Letters to LALA Land (@byMissMisa) reported 39 minutes ago from Edmonton, Alberta

  @FidoSolutions Dear Julien, I m not sure if DM-ing Fido will actually do anything. I spent 45 minutes on the phone only to be talked to condescendingly and no solution. Unless you have some magical customer loyalty and services skills this is a mute point.

• 
  Serena Mah (@SerenaCMah) reported 47 minutes ago from Edmonton, Alberta

  @snarkilily @Fidomobile @GlocalMeMoments The amount we pay for cell service is criminal .. definitely circling back! How’s the beagle

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Masih (@masihhaha) reported 4 minutes ago

  @Fidomobile, I wish you, your AI garbage rep, and your whole system burn in hell. You pieces of shits, and your garbage support service are not good for nothing. I genuinely only wish the worst for you.

• 
  Aephraim Steinberg (@QuantumAephraim) reported 4 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Fari Tow (@EffTee1) reported 5 minutes ago

  @Fidomobile Fido is increasing their "agreed mobile service rates" very often! this is really disappointing. @FidoSolutions #UnhappyCustomer

• 
  Masih (@masihhaha) reported 7 minutes ago

  @Fidomobile evertyime we call your stupid AI keeps us on the phone and waste our time and energy. You garbage garbage pathetic company I only wish the worst for you.

• 
  Julius & Teeko (@JuliusTeeko) reported 7 minutes ago

  @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

• 
  Buraaq (@Buraaq1976) reported 8 minutes ago

  @zeeinmilton @Fidomobile Bro, this is why I left them. I was a customer for over 20 years

• 
  Lilly Fleur (@KayLillyFleur) reported 11 minutes ago

  @Fidomobile Terrible online + phone customer service process! C’mon! You guys can do better than a poor bot! Ppl can’t even speak to a person without booking an appointment weeks away???

• 
  Amal J (@Amal8710) reported 18 minutes ago

  @Fidomobile @Rogers Isha from fido/roger store 6758 Kingston Rd unit 12 is such a ****** person! I DON'T KNOW HOW you hire PEOPLE NO Customer service skills and just ignorant!!! I need someone to help! My service is gone and can't contact anyone

• 
  cpslifestream (@cpslifestream) reported 18 minutes ago

  @Fidomobile WTF is going on? I have to schedule a call and wait a couple days for someone to get back to me as a paying customer?

• 
  Jrü Gordon (@JruGordon37) reported 22 minutes ago

  @RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.