Fido Outage in Edmonton, Alberta

@Fidomobile hi. Can u please help me. I keep getting calls from you in Chinese: 2-3 times a day! I’ve asked for my number to be removed from the call list. Thanks

Being trans is enough of a challenge, companies should not make our lives harder by making name change processes hidden and archaic. Fido has made changing my name with them to be a special pain as they require documents to be faxed or mailed. @Fidomobile fix your process please.

@livingsanctuary I don’t know if my Dad is on Rogers or not (‘m on Fido), but I’ve had failed calls and that has never happened before.

@FidoSolutions Dear Julien, I m not sure if DM-ing Fido will actually do anything. I spent 45 minutes on the phone only to be talked to condescendingly and no solution. Unless you have some magical customer loyalty and services skills this is a mute point.

Continuing: I spent $280+ a month and you guys don't know to to keep me happy. We had a deal. I get $150 gift card for the internet service. How about I don't pay you until I reach the $150. How would you feel? @FidoSolutions @Fidomobile

@Fidomobile @CRTCHearings @CCTS_CPRST worst experience with fido management, not helpful at all, manager dont know anything, refused to escalate my call to oop.

@Fidomobile I need to renew my account before it expires. I follow the required steps by your Contact Us service, but no agent is answering the call at the end. Kindly help.

On top of that calling FIDO customer service is the WORST! Your supervisors are unbelievable rude and go against everything that the client was told when buying the phone and plan! Even though the plan breakup is written in the notes, FIDO supervisors refuse to agree! @Fidomobile

FIDO You are the WORST cellphone provider EVER! You cannot even treat your customers that have been with you for over a decade with loyalty! At first in order to get clients you say that you would be giving several discounts! But after a month all those discounts end! @Fidomobile

@Fidomobile Hey I am trying to get some help you guys aren’t that helpful at all. Customer service support sucks

If you are thinking of changing your cell phone provider and are considering signing an agreement with @Fidomobile , DON’T! They are the absolute worst.

@Fidomobile Fido system had big problem, but so far they can't deal with problem, let me waiting almost one week. Fido order system and deal with problem so slow m

Hi @Fidomobile @FidoSolutions Just want to let you know that your "WinBack" team LOST As a long term Fido customer, they did not call me when I schedulled an appointment! They were supposed to call to adjust my plan I was interested to get back to Fido

@Fidomobile I am going to cancel my account in July, but in the meantime the plan I currently have is listed at half price of what I am paying. Can I change my plan and then cancel without penalty or is there a contract? I'm doing the switch online and it doesn't specify there is a contract.