Fido outages and service status in Edmonton, Alberta

Problems in the last 24 hours in Edmonton, Alberta

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Edmonton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports Near Edmonton, Alberta

Latest outage, problems and issue reports in Edmonton and nearby locations:

• 
  Deals (@LeTabby) reported 2 minutes ago from Edmonton, Alberta

  Updating my plan with @Fidomobile and poof my saved voice mails are gone- including those from my dad I had saved to hear his voice occasionally. I guess I’ll never hear his voice again.

• 
  Eric Jenkins (@jeneric41) reported 16 minutes ago from Edmonton, Alberta

  @livingsanctuary I don’t know if my Dad is on Rogers or not (‘m on Fido), but I’ve had failed calls and that has never happened before.

• 
  Nikki (@nokihu) reported 21 minutes ago from Edmonton, Alberta

  @Fidomobile hi. Can u please help me. I keep getting calls from you in Chinese: 2-3 times a day! I’ve asked for my number to be removed from the call list. Thanks

• 
  Case (@case_r_k) reported 23 minutes ago from Edmonton, Alberta

  Being trans is enough of a challenge, companies should not make our lives harder by making name change processes hidden and archaic. Fido has made changing my name with them to be a special pain as they require documents to be faxed or mailed. @Fidomobile fix your process please.

• 
  Serena Mah (@SerenaCMah) reported 24 minutes ago from Edmonton, Alberta

  @snarkilily @Fidomobile @GlocalMeMoments The amount we pay for cell service is criminal .. definitely circling back! How’s the beagle

• 
  Letters to LALA Land (@byMissMisa) reported 36 minutes ago from Edmonton, Alberta

  @FidoSolutions Dear Julien, I m not sure if DM-ing Fido will actually do anything. I spent 45 minutes on the phone only to be talked to condescendingly and no solution. Unless you have some magical customer loyalty and services skills this is a mute point.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shrikant Gupta (@Shrikan15918909) reported 49 seconds ago

  @Fidomobile @RogersHelps Your brand team onboarded me back to Fido and my port is completed, but I haven’t received the eSIM QR code. I’m without network. Kindly check and DM me.

• 
  Pete (@floofydoofbkup) reported 1 minute ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  Amal 🐈‍⬛ (@amal_arebi) reported 3 minutes ago

  @Fidomobile you’re the worst company to deal with have none whatsoever any respect for your customers please be careful Don’t sign up with this company you’ll only get headaches and lose your money 🤬

• 
  Angela F. (@RRCCowner) reported 10 minutes ago

  @Fidomobile guys I need your help. You’re AI is a joke. I can’t update the address on the account and I’ve got to sort out a cell phone we ordered, but it went to the wrong address. Can you please DM me because you’re AI and your website is beyond frustrating.

• 
  Pete (@floofydoofbkup) reported 13 minutes ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  Fari Tow (@EffTee1) reported 18 minutes ago

  @Fidomobile Fido is increasing their "agreed mobile service rates" very often! this is really disappointing. @FidoSolutions #UhhappyCustomer

• 
  Kv N (@KvEncela) reported 20 minutes ago

  @Fidomobile was signing for a new plan and as usual nothing worked , submitted license and photo then shows message need more information and a contact number shows that is not in service, bunch of incompetent…

• 
  Amal J (@Amal8710) reported 21 minutes ago

  @Fidomobile @Rogers Isha from fido/roger store 6758 Kingston Rd unit 12 is such a ****** person! I DON'T KNOW HOW you hire PEOPLE NO Customer service skills and just ignorant!!! I need someone to help! My service is gone and can't contact anyone

• 
  Ravi Goyal (@ravipalgoyal) reported 23 minutes ago

  @Fidomobile My phone with Fido eSIM has suddenly stopped working, and I need a replacement eSIM for my new phone. I can't find an option in the app or on the website to order one. How can I get this sorted and restore my service ASAP?

• 
  Jrü Gordon (@JruGordon37) reported 26 minutes ago

  @RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.