Fido outages and service status in Fort Erie, Ontario

Problems in the last 24 hours in Fort Erie, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Fort Erie, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oma (@Oma2414) reported 6 minutes ago

  @Fidomobile I dispute this balance and need someone from Customer Relations to finally resolve it before any collection action is taken. I have been frustrated beyond belief by your conflicting customer service representatives.

• 
  Dimy Da Plug (@dimydaplug) reported 7 minutes ago

  @Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!

• 
  Watmough.eth (@Watmougheth) reported 8 minutes ago

  What gives @Rogers, I order a phone, you cancel that force me on that plan. Tried to order another one. 8 days in and nothing. @Fidomobile had a tablet out to me in less than two days

• 
  Aephraim Steinberg (@QuantumAephraim) reported 9 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Howard Bailey (@howardruns) reported 15 minutes ago

  @Fidomobile & @Rogers, UR mobile customers would appreciate U configuring customer service support queues 2 call us back, rather than have us wait on the phone for extended periods of time (unless U call first thing in the morning) Please add your hours to after hours recording

• 
  Allan Tham (@Allant92) reported 17 minutes ago

  Horrible customer service from @Fidomobile . After being with them for over 15 years plus they increased my price and when I called to ask they tried a bandaid fix. Guess this is their way of saying they don't value me as a customer. 🤬 Time to shop around to other providers!

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 19 minutes ago

  Whoever's idea it was to get rid of customer service and have chatbots pretend to attend to customer needs is an idiot of the highest order. Seriously! How can you need someone for help but get no one except to schedule a stupid call back which you barely receive. @Fidomobile

• 
  Jayant (@jayant_vohra1) reported 21 minutes ago

  @Fidomobile I have trying to contact your customer support while i am in india for a while and there is no way to do that. Is that how you support your customer ?

• 
  Suraj Sathyanarayana (@Suraj_OldNo7) reported 23 minutes ago

  @Fidomobile - How can someone reach your support helpline? The voice agent sucks and I just can't seem to get through to you guys

• 
  Rizwan Mohamed (@riz_mohamed) reported 24 minutes ago

  @FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService