Fido Outage Report in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (58%)
• Internet (28%)
• E-mail (8%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map Near Toronto, Ontario

The most recent Fido outage reports came from the following cities: Toronto, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Phone	14 days ago
Toronto	Phone	19 days ago
Toronto	Internet	20 days ago
Toronto	Phone	1 month ago
Richmond Hill	Internet	2 months ago
Toronto	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 2 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Bhavin Shah (@BhavinShahTO) reported 9 minutes ago from Toronto, Ontario

  @Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?

• 
  Nexonta Tech (@Hewster333) reported 10 minutes ago from Toronto, Ontario

  FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.

• 
  JP (@JarylleAdriane) reported 21 minutes ago from Toronto, Ontario

  Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.

• 
  Samiksha Rane (@samikshasrane) reported 23 minutes ago from Toronto, Ontario

  @Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

• 
  Rachael Collier (@rachaelmcollier) reported 26 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  It's Just Molly Okay (@itsjust_molly) reported 26 minutes ago from Toronto, Ontario

  @Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.

• 
  MJE (@Brand_scientist) reported 29 minutes ago from Toronto, Ontario

  @Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff

• 
  Romi Joshi (@LooseRomi) reported 29 minutes ago from Toronto, Ontario

  I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.

• 
  Walied Khogali Ali (@waleedkhogali) reported 30 minutes ago from Toronto, Ontario

  After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.

• 
  Shohan Chowdhury (@ShohanSoham) reported 31 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  Derrel (@SDerrel) reported 31 minutes ago from Toronto, Ontario

  @FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.

• 
  DaveGatsby (@DaveGatsby) reported 32 minutes ago from Markham, Ontario

  @FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.

• 
  Goli 🦸🏻‍♀️ (@golrokhbahri) reported 33 minutes ago from Toronto, Ontario

  @Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡

• 
  Ryan Prayogo (@ryanprayogo) reported 34 minutes ago from Midtown Toronto, Ontario

  @Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?

• 
  Sofia Heaux (@HeauxSofia) reported 42 minutes ago from Toronto, Ontario

  How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile

• 
  Free (@CanadaMate) reported 45 minutes ago from Toronto, Ontario

  @Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around

• 
  hot potato (@_parab0la) reported 51 minutes ago from Toronto, Ontario

  Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 58 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Jay Goodman (@wd78pp) reported 59 minutes ago from Toronto, Ontario

  @Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naval Lote (@Lot3Naval) reported 6 minutes ago

  Happy to get rid of @Fidomobile . Just saw they have been charging me extra for months for some BS. Very sad that I only have 2 followers who can read this. I hope everyone reads it and decide to leave this network. I will try to switch max people I can, i swear.

• 
  Jayrob2k (@THEROBEGAMING) reported 6 minutes ago

  @Fidomobile I’m online with your customer service. Apparently if your authorized on the account to make changes, you can only add a line. Or change the plan. You can’t subtract a line though? This makes no sense, especially with all the surrounding circumstances with my situ.

• 
  Rabab Khan (@AreElKay) reported 8 minutes ago

  After 2 weeks of trying, my complaint did not get resolved by @Fidomobile. My suggestion, do NOT believe anything their agents offer you.

• 
  Danny Ryan (@TheRealestDRyan) reported 9 minutes ago

  On a live chat with @Fidomobile customer service and it disconnects, not waiting an hour again. Help me out @Fidomobile!

• 
  🅴🅰🆂🆃🆂🅸🅳🅴 🅽🅾🅽🅹🅸 (@NonGmoBlow) reported 13 minutes ago

  @Fidomobile @Brightstar customer service is 🔥 🗑

• 
  Toyaaa🦋 (@FirstLady_Toya) reported 17 minutes ago

  @Fidomobile is such a piss poor company. Horrible service

• 
  Aditya Gupta (@adigupta88) reported 20 minutes ago

  @Fidomobile - When you don't gibe any leevay to your customers in date extension of paying the bill, then why do you delay in your payments. Please put a stop to haraasing ex-customer and ensure you pay your dues. Stop harassing and ensure you pay the due amount. (Post 7/7)

• 
  Pup Shade The Mutt (@Lycansshadow) reported 20 minutes ago

  @Fidomobile holy God damn ****. Why can I never ******* access my account on your crap website It even ******* locked me out cuz "I tried to access to many times" It's always "we can't access your account at this time try again later" **** this **** why am I paying for crap!?

• 
  MOHAMED OSMAN (@M0_0SMAN) reported 25 minutes ago

  . @Fidomobile I've been a customer for 7 years and spent thousands of dollars on service over the years and the customer service I get is a 3 hour phone run around when I'm dispute roaming charges from a country I've never step foot in. Ridiculous...

• 
  Craig (@Craig17981815) reported 29 minutes ago from Hamilton, Ontario

  @KokoLidia @Fidomobile Its lost which is apparently now my problem with Purolator