Fido Outage Report in Toronto, Ontario

@bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪

Anyone else Internet is down now 🤬 downtown toronto ? I Use Fido internet and everything BLANK OUT, NOT LOADING, MOVIE DONE, PORN NOT SHOWING ahhhhh @FidoSolutions @Fidomobile 😭😢🥺

@Fidomobile Managed to replace it. Hope it'll help.

@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !

@Fidomobile What about the current customer? Can I get this deal?

@Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!

Horribe @Fidomobile , unbelievable bad customer service #Fido

@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.

Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

@Fidomobile What about the old customer? 😔

@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf

@Fidomobile internet outage? Mine just dropped…

@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

@Fidomobile u getting issues with civerage around east york toronto rn?

Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

@Fidomobile Someone used my ID to open a Fido account. Your fraud department doesn’t give a ****, even though the address of that account is a pre-construction. Your manager: why don’t you just pay 400 and forget it? I suffer I pay? Such an arrogant firm. It sucks to have connection with you

@Fidomobile the service is down? #Pathetic #CustomerService

@Fidomobile this is the second day in a row your technician has not shown up for their appointment to install internet. Spent 1.5 hours after my two hour window on your chat trying to track down the tech yesterday, no luck. It’s day two now and I am understand losing patience…

You need to improve your process on how to use the 5 hours, why do I have to use the app? Especially since it is in maintenance all the time! Fix it! @Fidomobile

@Fidomobile 5 DAYS with no home internet, 5 DAYS of missing work (work from home), not to mention the LOSS OF INCOME, 5 DAYS of excuses for why your technicians didn't show up or weren't trained to fix the issue that was caused by THEM to begin with. WILL SOMEOME FINALLY HELP?

@Fidomobile As compared to you @VirginPlusCare @VirginPlus is much better in giving service as they have atleast fixed monthly bill but you have different every time with so many hidden costs #fedup

@FidoSolutions @Fidomobile the home internet has just went off without warning! Please investigate and fix!

@Fidomobile I cannot make outgoing calls! I want a refund as this is really terrible service right now. @TELUS is not having this issue I think I will switch to them

@Fidomobile Imagine calling Fido and all their technical support staff line is down, I couldn't even cancel the internet plan I literally got today. And on top of that you wanted to charge me an extra 50.00 to install my internet.

@Fidomobile No service since thursday