Fido outages and service status in Gravenhurst, Ontario

Problems in the last 24 hours in Gravenhurst, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Gravenhurst, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports Near Gravenhurst, Ontario

Latest outage, problems and issue reports in Gravenhurst and nearby locations:

• 
  Paul (@bluebeard) reported 28 minutes ago from Gravenhurst, Ontario

  @Fidomobile anyone in customer service out there ?

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Devin Riegle (@deriegle) reported 7 minutes ago

  @tearingItUp786 @Fidomobile It feels like people implemented this on day one of ChatGPT launch and never improved it from some alpha software It’s just an excellent example of tech debt at this point (we’ll fix it later and nobody does) I haven’t found a automatic chatbot experience I actually enjoy

• 
  Amy (@amybrathwaite) reported 13 minutes ago

  @Fidomobile - I’ve now been stood up for 3 scheduled call backs. (Yes I waited beyond the 30 min window) I have all the receipts, I’ve wasted hours for nothing and STILL no resolution. Help. Me - with a human

• 
  richard breath (@richbreath420) reported 15 minutes ago

  @Fidomobile does not want to help customers

• 
  Silent Eyes (@ryanavi21) reported 20 minutes ago

  @Fidomobile @CBC @CP24 Dear Fido! Your customer service was best till few yrs back. Now, it's worst among all. To get hold of customer service, one has to wait almost a week. What a pathetic service..... I guess Bell is far better.... SHAME....

• 
  Author MJ ✝️ - BLOOD ON THE BORDERS (@TheHumbleLion_) reported 23 minutes ago

  I want to personally thank @Bell for their exceptional customer service; Something that feels increasingly rare these days. Bell sets a strong example of how customers should be treated. Unfortunately, this has not been my experience with @Fidomobile, where customer support and business practices have fallen well short of that standard.

• 
  Angela F. (@RRCCowner) reported 25 minutes ago

  @Fidomobile guys I need your help. You’re AI is a joke. I can’t update the address on the account and I’ve got to sort out a cell phone we ordered, but it went to the wrong address. Can you please DM me because you’re AI and your website is beyond frustrating.

• 
  Aephraim Steinberg (@QuantumAephraim) reported 27 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Vince Ltd. (@Vince_Ltd) reported 27 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Lino's Version (@LinosVersion) reported 27 minutes ago

  Do you folks @Fidomobile still provide customer service? Is there an email that I can send a follow up letter? @Lino_Matteo

• 
  Jantz (@jantz1) reported 29 minutes ago

  @Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.