Fido outages and service status in Guelph, Ontario

Problems in the last 24 hours in Guelph, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Guelph, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports Near Guelph, Ontario

Latest outage, problems and issue reports in Guelph and nearby locations:

• 
  Ayaz Abdullah (@TheAYAZ_) reported 53 minutes ago from Guelph, Ontario

  @FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aman Bhargava (@Amanbhargava23) reported 1 minute ago

  @Fidomobile I AM BEING CHARGED EXTRA AS A FRAUD GOR THE SERVICES I HAVENT HIRED I NEED HELP

• 
  Ammi jangra (@jangra0215) reported 5 minutes ago

  @CihadKeskin10 @Fidomobile Same issue, we are also trying to get in touch with Fido team but they are not helpful. @Cihad did you get any response from them?

• 
  Vince Ltd. (@Vince_Ltd) reported 5 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  anon (@anon26747971223) reported 10 minutes ago

  @Fidomobile @Rogers your towers are sending wrong GPS locations to phones. People in canada are pinging off towers in Peru. It's been a real pain. It has been multiple people with Fido and Rogers. Could you please fix this?

• 
  Ammi jangra (@jangra0215) reported 12 minutes ago

  @Fidomobile We have been trying to contact Fido for months with no response. We repeatedly requested to cancel our mobile plan as we are no longer living in Canada, yet we keep getting charged. Emails have gone unanswered, and this ongoing lack of support is totally unacceptable.

• 
  Canadian Woman 🇨🇦 (@eraseing_woman) reported 13 minutes ago

  Just opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.

• 
  Francisco A E Diaz (@F_Ash_Diaz) reported 16 minutes ago

  @CircularLogic89 @Fidomobile Would it be too much to ask that these service providers put some sort of a check to charge the roaming like home daily charge only if the data used for the day is over 1MB, especially when they know about these issues ?

• 
  Devin Riegle (@deriegle) reported 18 minutes ago

  @tearingItUp786 @Fidomobile It feels like people implemented this on day one of ChatGPT launch and never improved it from some alpha software It’s just an excellent example of tech debt at this point (we’ll fix it later and nobody does) I haven’t found a automatic chatbot experience I actually enjoy

• 
  Jim (@Jim_363) reported 20 minutes ago

  @FidoMobile, I’m extremely disappointed with the current customer service experience. After 30 minutes navigating an AI system with no resolution, the only option to speak with a representative was to schedule an appointment a week in advance. As a customer of 20 years, this level of service is unacceptable and has led me to reconsider my loyalty. @Bell, do you currently offer access to live customer service agents for long-term customers?

• 
  Rizwan Mohamed (@riz_mohamed) reported 20 minutes ago

  @FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService