Fido Outage in Ingersoll, Ontario

@desxsmith @fido Ask to speak to retention and cancel your account. Frontline customer care normally can’t help and try to resolve the call quickly without normally helping the customer.

@desxsmith @fido No problem. Used to work for Rogers (Fido parent company). They don’t always work but if a case is opened with the CRTC then it can be used as leverage and hopefully will sort out the issue faster. I would call them after you have filed a complaint.

$3300 was disputed last year and I got them back. Still don't why I was charged though and how they got my account information. It might have affected my credit score. @Fidomobile If not solved quickly, I might have to change my phone service provider.

.@Fidomobile @FidoSolutions why are you guys calling me 3 times a day to offer me $65 for 20GB when I say @TELUS is charging me $60 for the same? Who would say yes to paying $60 more per year for the same service? Stop calling me unless you've got a deal. 🙄

. @Fidomobile @FidoSolutionswhy are you guys calling me 3 times a day to offer me $65 for 20GB when I say @TELUS is charging me $60 for the same? Who would say yes to paying $60 more per year for the same service? Stop calling me unless you've got a deal. 🙄

.@Fidomobile @FidoSolutions why are you guys calling me 3 times a day to offer me $65 for 20GB when @TELUS is charging me $60 for the same? Who would say yes to paying $60 more per year for the same service? Stop calling me unless you've got a deal. Ridiculous.

@Fidomobile @FidoSolutions why are you guys calling me 3 times a day to offer me $65 for 20GB when @TELUS is charging me $60 for the same? Who would say yes to paying $60 more per year for the same service? Stop calling me unless you've got a deal.

@Fidomobile my account no is 893647966 and I didn't do extra long distance call but in my previous and current bill show extra money for long distance call can you solve my problem.

Shame on me @Fidomobile for trusting you the second time after "winning us back" . You even acknowledge your staff made a mistake in what they told us, but there's nothing you can do. Nice way to wake up to a $650 bill for an error you made but can't fix.

@Fidomobile Today i tried to port to your network, unfortunately porting didn’t happen. The associate said since i have a phone # from Thunder bay, ON and now i am living in Surrey, that’s why it was showing error to port in. Any solution would be highly appreciated ?

@Fidomobile Been trying to upgrade to iphone 12 pro for days now - online account bugs out and your phone support says they can't do anything. If they want to process the request, they have to charge me $45 and can't reimburse me..?

@Fidomobile Hey fido, I am getting high bill as my montly bill is 50 per month last time it was 107$, I talk with your customer care they said that bill the might of Service charges 40 for the first time, addition of 50 per month .But this month it went to 87 .Explain that to me.