Fido Outage Report in Norwich, Oxford County, Ontario
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours in Norwich, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Norwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (41%)
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Total Blackout (7%)
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E-mail (3%)
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Wi-fi (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports Near Norwich, Ontario
Latest outage, problems and issue reports in Norwich and nearby locations:
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Zach Burke (@zachburke5075) reported from Norwich, Ontario
@desxsmith @fido No problem. Used to work for Rogers (Fido parent company). They don’t always work but if a case is opened with the CRTC then it can be used as leverage and hopefully will sort out the issue faster. I would call them after you have filed a complaint.
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Zach Burke (@zachburke5075) reported from Norwich, Ontario
@desxsmith @fido Ask to speak to retention and cancel your account. Frontline customer care normally can’t help and try to resolve the call quickly without normally helping the customer.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Nadeem (@NadeemAhmadhere) reported
@Fidomobile Well , i guess you need to add a factor in your algorithm that targets customers who would value it most. Isn’t that what traditional marketing sense is all about ? In your case , intention seems to be target the customer who will never use the promo!!!
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G. I. Joe (@mallu_moto_vlog) reported
So @Fidomobile gave me $6 dollars in credit for July 8th outage. And charged me $12 for US roaming when I accidentally dialed voicemail which lasted less than 5 seconds.... Corporate greed has no bounds.
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mildkiller (@mildkiller2002) reported
@Fidomobile The 2nd support told me the $25 was expired. I questioned him why expired? Customers should be treated equally and why someone has $25 but others don't? He hang up the call. Both support are rude!
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Faux Paw (@FauxPawRL) reported
Jesus Christ @Fidomobile is the single worst company I have ever dealt with and it's not even close. The lack of competition in Canada is absolutely killing us, and I'm not even talking about the Rogers outage last month.
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Bruce Winter (@Bruce_Winter) reported
@MJForbes @Fidomobile Suspect not, but getting a person to answer a customer question in Canada telecom-land is nigh on impossible. That’s b/c it’s the customer's fault there’s a problem.
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Crysta (@crisssyta) reported
@Fidomobile thanks for nothing, Fido! Impossible to get through even to get in queue over the phone. Directs me to live chat. Live chat agent takes about 20 mins for each reply just to give me answers I already knew. Being a long time customer means nothing esp with offers.
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Sarah Hollins 😷🇨🇦♈️🐾 (@shollins77) reported
@Fidomobile just credited me an extra 5GB of data for 6 mo. No charge. For being a loyal customer. And that’s why I’ve been with them for 14yrs. Thanks!
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Sean Fordyce (@seanfordyce) reported
@_harmonyxo @Fidomobile @TELUS Over an hour on hold. Constant needing to call to deal with broken promises, now a new plan to gouge customers with credit card processing fee. Bell and Rogers are awful. Find a small company, lowest price you can.
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Hugo Mendes (@hmendes00) reported
My wife and I were really happy with a service from @Videotron (Our internet provider) where they had a salesperson knocking on our door asking us to switch to them (for mobile services) and leave @Fidomobile. There was a catch though. 🧵 (PT 1)
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Philip Hadley (@hadley4ipswich) reported
@Fidomobile I still need a contact email for either your legal or customer service departments. Your company cost me money when you went down on the 8th July.